1. Home
  2. Cruise Styles
  3. Family Cruises
  4. Family Cruises Cruise Reviews

54,057 Family Cruise Reviews

Pros = 1) Service at the dinner - Waiter always friendly 2) Service and cleanliness on our Room 3) Pre paid internet was 4gb for 4 devices and it was cheap comparing with other cruises that I´ve made 4) Pre paid digital ... Read More
Pros = 1) Service at the dinner - Waiter always friendly 2) Service and cleanliness on our Room 3) Pre paid internet was 4gb for 4 devices and it was cheap comparing with other cruises that I´ve made 4) Pre paid digital pictures was very cheap. I got in the end a pen drive with 120 pictures taken during the cruise and it costed 90 euros. During the cruise, they were charging 30 euros for EACH picture 5) Pizza was very good Cons = 1) Overall the bar staff was not trained at all. First night at the Cruise, I ordered a bottle of Champagne, the lady came after 10 minutes with the Bottle saying that it was the first time that she opened a Champagne bottle and tried to close it with the Cork again. 2) The food at the buffet was terrible and always crowded. It was always stressfull getting food, find a table 3) The cruise only offers free Water (when other lines offer Iced Tea, etc). The places to get drinks were dirty and some of them had only Coffe and not hot milk 4) The portion size of the dinner was terrible ... everyone at our table asked always 2-3 main courses because it was impossible to have food enough with only 1 main dish. 5) The shows during the evening at the theater were very poor. Comparing with other cruises that I´ve been, it was by far the worse. I even slept because if was boring. 6) The overall entertainment during the cruise was very bad... other cruises that I´ve been, have a Cruise Director that cheers up the entire ship with lot of enterntainment and parties. At the Preziosa, and I dont even know if we have similar role during the ship. 7) Basic stuff like NUTELLA... it was not offered during the breakfast for my Daugther, but it was available if asked.. so every time i needed to go to the bar and ask for Nutella and the waiter passed me a few nutella hidden like he was giving me drugs. 8) The overall service was so bad that I went to the guest services and asked to remove the service charge. I then paid good service at the dinner and room directly to the waiters. 9) I´ve been in many different Cruise companies before and this was the first that THEY DONT OFFER FREE ICE CREAM. All other have free 24h ice cream. They charge at Preziosa for everything. Worst cruise experience I ever had, and i will never get on a MSC ship again. Read Less
Sail Date September 2019
Excellent service, excellent food, everything was wonderful! Camp Ocean has an awesome staff, our grandson is 9 and did not want to leave. We received a post card delivered to our cabin from the staff saying how nice it was to have him ... Read More
Excellent service, excellent food, everything was wonderful! Camp Ocean has an awesome staff, our grandson is 9 and did not want to leave. We received a post card delivered to our cabin from the staff saying how nice it was to have him attend along with some of the activities he did. Very caring staff. Cabin Steward Adrian was exceptional! Room was perfect-always had ice. Was very prompt with our laundry. Excellent personality, I love-love the towel monkey! Cabin 1101 was located on deck 11 on the side of the Spa and under the Serenity Deck. Only a few rooms in the hall, no cabin across from ours. Be aware that one evening is a scheduled Serenity party beginning at 11:00 pm till whenever. Thought the ceiling was coming in from all the stomping. We would have stayed up later if we had caught the event on the Fun Times. Only negative thing I can say is the meet & greet was a disappointment-close to 50 people attended, this was on the next to last day, half way through someone contacted guest services that no one from Carnival was there. Each ship does it differently-there should be a standard so we know what to expect Read Less
Sail Date September 2019
We love Royal Carribbean ! We love them because their cruise line caters to the older , classier group of people . Not to mention the service is Always fantastic, food is always great, ship is always clean, and the people are always ... Read More
We love Royal Carribbean ! We love them because their cruise line caters to the older , classier group of people . Not to mention the service is Always fantastic, food is always great, ship is always clean, and the people are always Awesome and friendly and there is never a dull moment. This was our first family trip since 2009 and we were actually on the Liberty then as well, the upgrades to the ship since then are pretty cool. We stayed in a grand suite and was a little disappointed that there was no water in our refrigerator, or anything for that matter. We thought being in a suite should at least have water in the refrigerators. It seemed to be an issue every-time we wanted water, or to fill our water bottles. Another thing that bothered us was the dress code standards, if shorts are not allowed in the main dining room for dinner, why do you let people in who are wearing shorts in, Especially cut off or tacky shorts? Our dining staff was superb as usual, we sat at table #428 and Dinesh was our waiter . He was awesome! But at the end of our cruise we saw something that surprised and Impressed us the most, as your headed to that dreaded area where you pick up your luggage ,we saw something that I have to say is a first, we have been on 10 cruises will RCCL and have never seen the cruise ship director ( Jeff ) helping people with their luggage. There he was standing there in his uniform (sweating to death) making sure luggage tags were in place, helping people maneuver their bags through that mess of a line , and just saying goodbye. WOW! These are some of the reasons we Love Royal Caribbean. We were quite impressed to say the least. Now that's dedication and service. It was truly incredible. This is why we always choose RCCL everytime, and why we always encourage our friends , family, and anyone we hear of wanting to cruise to choose them as well. Way to Go RCCL!!!!! The Bell Family Read Less
Sail Date September 2019
Friends and family had nothing but praise for this cruise line. Unfortunately the embarkment was 45 min off and disembarking was a hectic cluster as the cruise line did not follow their own policy. As we did obtain their green banding and ... Read More
Friends and family had nothing but praise for this cruise line. Unfortunately the embarkment was 45 min off and disembarking was a hectic cluster as the cruise line did not follow their own policy. As we did obtain their green banding and waited for our call as told...when our call came we found the whole ship and passengers were left in an unruly manner. Causing mass confusion. Which makes one wonder what what would happen in the event of an emergency. Our cabin was not cleaned to the standard we had expected with dust and hair found sporadically around the room. When returning to our cabin after many hours we had to ask or forgo cleaning of our room on many days and fill our towels ourselves. In all fairness our dining was 5 star. Entertainment and activities were in abundance. It did take multiple calls and 3 days to get water for my husbands cpap. Bermuda itself is a beautiful island but the excursions, for the cost, was not actually worth the money. Read Less
Sail Date September 2019
Choose this cruise if you're young and can take a lot of chaos AND if you haven't done much other cruising. The public areas are noisy and hectic, with kids in the hot tubs and everybody screaming at each other. The food was ... Read More
Choose this cruise if you're young and can take a lot of chaos AND if you haven't done much other cruising. The public areas are noisy and hectic, with kids in the hot tubs and everybody screaming at each other. The food was junior high school cafeteria level, and most every dish was barely warm. It answered the question, How can you spoil a hot dog? Pastry and breads were routinely stale. You are charged a service fee of $15/person/day, but my lone beer had a healthy service fee added too. Know also that Venice is tired of tourists and cruise ships. The harbormaster suddenly ordered our captain to sail four hours later, at 10 PM, which effectively eliminated our stop in Montenegro the next day. Did we get a refund? Only for our port fee ($15) and our prepaid shore excursion. What if we went primarily to see Montenegro? Well, tough. Finally, know that the Greek isles you visit are mobbed by tourists. At Santorini there's ONE way up the cliff to the city, a cable car system. You will wait for an hour to take it each way, even if you bought a shore excursion. Similarly long waiting lines await you at each port of call. In Dubrovnik, Croatia, you take a shuttle bus for a half hour to the old city, see what you can for 2-3 hours, then take the bus back (long line again) to the port. So much for the 6-hour stop. The crew and staff are unerringly sweet and helpful, but they invariably misunderstood anything we said that was outside their normal English experience. The shore excursion to the island of Delos was decent but rushed -- we had about 10 minutes to see the good museum there. Read Less
Sail Date September 2019
We enjoyed cruising on the Pride. Leaving from Baltimore is a plus. Only a 30 minute drive from home. Check in was a breeze, they had a good system that was quick. Slowed down to take a picture for memories. Boarded ship nlt 1pm and ... Read More
We enjoyed cruising on the Pride. Leaving from Baltimore is a plus. Only a 30 minute drive from home. Check in was a breeze, they had a good system that was quick. Slowed down to take a picture for memories. Boarded ship nlt 1pm and room was ready by 2pm. Met our stateroom steward, Tegum. He kept our room tidy and requests handled in a timely manner. This was our fifth time on the Pride. Our first stop was to Guy's Burger and we were not disappointed. The burgers are juicy, the extras are plentiful and the fries are just as delicious. Menu in dining room was okay, but we did try the sushi bar (the boat for Two) was more than enough, especially with soup and salad and a drink. We celebrated my birthday and Teguh surprised me with discounts for Spa and tours. We had an obstructed view balcony. Dr E, the Cruise Director was very entertaining and the highlight of the cruise. Itinerary was changed due to Dorian. We stopped at Amber Cove. The port had a variety of stores, restaurants, activities and beaches. The people were very nice and the port offered free wifi. We look forward to returning to Amber Cove in the future. Read Less
Sail Date September 2019
This being our first cruise came with much anxieties and fear. However, from the time you step on board and 7 days later when you disembark, we were treated royally and it was all smooth sailing!! You don’t even realize you are on a ... Read More
This being our first cruise came with much anxieties and fear. However, from the time you step on board and 7 days later when you disembark, we were treated royally and it was all smooth sailing!! You don’t even realize you are on a ship unless you look out at the ocean. Our room was spacious and loved sitting out on the balcony. Never a dull moment with so much shipboard activities for young and old. Enjoyed the casual dining and excellent food choices. Superb staffing from our kind and helpful cabin Stewart to the smiley friendly “washy washy” dining greeters, and courteous waiters. Every staff member made us feel special and, thus, made this a memorable voyage. The unforgettable and spectacular glaciers and the knowledgeable park rangers who came on board broadened our perspective of the environment around us. This being our first cruise will definitely not be our last! Thank you, NCL, for a blessed time! Read Less
Sail Date September 2019
We are Platinum members on NCL and have cruised on many of their ships. The Star is by far the worst ship I have ever been on. We normally sail in the Haven but this ship does not have a Haven so we booked an Owners Suite. First off the ... Read More
We are Platinum members on NCL and have cruised on many of their ships. The Star is by far the worst ship I have ever been on. We normally sail in the Haven but this ship does not have a Haven so we booked an Owners Suite. First off the room was freezing cold the entire time and we were told we could not turn off the air just turn it up. We had it turned up to the hottest it would go and it still blew freezing cold air. The room was clean but weird layout and no balcony! No balcony for an owners suite seems odd to me. The room has floor to ceiling windows on the front of the ship but a big pole and partial wall block what would be a nice view. The service is spotty at best. Our room steward and Butler were good and did their best but restaurant and other staff such as bartenders were terrible. We had booked reservations for the specialty restaurants but when we showed up we were told we would have to wait. Both times we waited close to an hour past our reservation time! Why make a reservation? The only food for dinner we had that was good was in the Teppanyaki Restaurant. All other "Specialty" restaurants are terrible. Food and service. I took a look at the Buffet but would not touch anything there. Entertainment is awful as well. Very bad wedding singers at best. No movies on the TV just a loop of the same six shows played over and over. Very short stops at the ports and cruisers from at least 2 or 3 other ships at the same time making it very hard to enjoy the small towns. The worst thing was when my husband and I went to the spa for massages. My husband has Vitiligo which is a harmless autoimmune disease that affects the pigment in your skin. The massage therapist came in to the treatment room where my husband was laying waiting for his massage and told him she wouldn't massage him because of his skin!! You would think a massage therapist on a ship of thousands of people would be better trained. So insulting and rude to my husband. My advice is skip this ship if you are planning on visiting the Greek Islands. Read Less
Sail Date September 2019
Our cruise departed from Civitavecchia (Rome). We stayed in Rome for 3 nights / 2 days prior to the cruise, and it worked out great - gave us time to get acclimatized and get over the jetlag. Plus being in Rome is always a great treat! We ... Read More
Our cruise departed from Civitavecchia (Rome). We stayed in Rome for 3 nights / 2 days prior to the cruise, and it worked out great - gave us time to get acclimatized and get over the jetlag. Plus being in Rome is always a great treat! We stayed in an Airbnb apartment in Trastevere and it was a great location for us, as it was easy to get there from Fiumicino airport [using public transportation] and then from Trastevere to Civitavecchia train station (which is close to the port). A little side note: If you are into using public transportation/trains, it's very easy to reach the port from Rome by train (takes about an hour). When we got off the train at Civitavecchia train station, we jumped into a shared taxi, a minivan, which was only 5 euros per person. The taxi delivered us right to the ship. Nice and easy; and the cost of the whole trip from our Trastevere apartment to the cruise ship was around 10 euros per person! EMBARKATION - Very efficient and quick. All and all, it took us no more than 10 minutes. OUR SHIP ("Norwegian Jade") - I can definitely say that we really liked it, although it didn't take our breath away. Something we felt was inconvenient (as far as layout of the ship areas) - Guest Service Desk is located in the area where there is often loud live music and it’s difficult to communicate with Desk Service staff when you have to yell to them (trying to be heard over the music). And we wished they had had a separate quiet area [with a dedicated pool and jacuzzi] for people who do not feel like being in the center of the main pool activities. There is a quiet area on the ship with lounge chairs, but there is no pool there. FOOD and DINING - We really liked all the food we tried on the ship. Out of all the complimentary restaurants, we had most of our meals at the Garden Café (just because it’s quick and easy), a couple of meals at the Grand Pacific and one at Alizar. As for paid restaurants, we ate once at Teppanyaki and once at Sushi. Teppanyaki was a lot of fun! They cook right in front of you and make a show out of it, accompanied by songs! Some things that we felt could be improved are: - Sometimes the desserts at the Garden café were not cold enough; - Fruits selection/variety could be improved. At least in the Garden café, where we ate most of the time, the fruit selection was always the same; - Alcohol drinks are very expensive. EVENING SHOWS – Most of the time we really enjoyed them. Our favorite was "The Elements" show - very entertaining and really shows off all the incredible talents of the cast! We also loved the cruise director Dave, Fabi and all the guest entertainers - juggler John Nations, acrobats (I do not remember their names, unfortunately), Russian dancers, the singer Robert (again, don’t remember his last name). We went to the shows every night and really enjoyed ourselves. SERVICE AND STAFF - We really appreciate all the hard (and excellent!!) work done by the ship staff to make sure our cruise would be the best possible experience. We are very pleased with all the service! PORTS OF CALL - we really enjoyed most of the ports. We didn't take any of the shore excursions offered by the ship, as they are very pricey [for our budget]. We either did things on our own, or booked semi-private small group tours. DISEMBARKATION was efficient, quick and easy. IN SUMMARY, we had a wonderful time on the Norwegian Jade and would definitely cruise with NCL again, given the right itinerary that would be appealing to us. And we greatly appreciate all the hard work from all staff members. I can only imagine how much effort it takes to keep the ship in top shape for us! Read Less
Sail Date September 2019
Our previous cruise was on NCL and in booking a trip to Alaska, we choose it again and were not disappointed. The NCL Jewel was updated last fall and feels like a new ship. Our mini-suite was perfect with a little extra room and full bath. ... Read More
Our previous cruise was on NCL and in booking a trip to Alaska, we choose it again and were not disappointed. The NCL Jewel was updated last fall and feels like a new ship. Our mini-suite was perfect with a little extra room and full bath. We were traveling with our adult children, so it was nice to have the extra space when they visited us or used our balcony for glacier viewing. The staff are exceptionally friendly and are committed to providing a high level of service. While we don't have another cruise line to which we can compare our experiences, we are usually very active on vacations and were hesitant to even consider a cruise. We enjoy the "freestyle" options on Norwegian. Dining hours are flexible, you can find plenty of healthy options and the upgraded dining options are excellent and worth the cost. The thermal spa is an add-on, but is something you might consider--a peaceful getaway and great place to read while enjoying the gorgeous scenery from the front of the ship. And there are plenty of night life options for all ages. The promenade on Deck 7 is great for walking while enjoying 360 views. We saw a number of whales while walking the morning we entered the inside passage. We chose the one way trip from Seward to Vancouver. We arrived early in Anchorage and spend four days in Denali with a rental car. We then took a bus from the Anchorage airport to Seward to board the ship. The Bike, Hike and Float excursion in Skayway was our favorite and a great value. In Juneau, we were disappointed in the kayaking near Mendenhall Glacier (only an hour on the water and seemed to go in circles), but also had time for a hike to the top of Mount Roberts (and then took the tram down). In Icy Strait we walked to the nearby town of Hookah. Overall, a great trip and would choose NCL again. Read Less
Sail Date September 2019
Alaska cruise was great. The ship was extremely clean, the staff goes out of their way to be friendly, The entertainment was good in quality of shows and variety. The cruise from start to finish was well organized. NCL made it easy to get ... Read More
Alaska cruise was great. The ship was extremely clean, the staff goes out of their way to be friendly, The entertainment was good in quality of shows and variety. The cruise from start to finish was well organized. NCL made it easy to get on and off the ship. The two big disappointments on the ship were 1. The food served on board the Jewel was a huge disappointment. NCL does a lot of things right but because the preparation and food was so bad we will never cruise with NCL again. If anyone from NCL is reading this don't take our word for it pull up a chair and dine in one of your restaurants. . I recommend starting in O'shea's. The 2nd disappointment was the smoke filled casino. I understand there are plenty of people that like to smoke while they gamble and I understand that. There are also some of us that don't enjoy cigarette smoke. How hard would it be to reserve a small section for non smokers. Other cruise lines do a much better job in accommodating smokers and non smokers in the casino area of the ship. Our overall experience was great. We would not select NCL again on any of our future cruises for the reasons identified above. Kind regards, Kevin. Read Less
Sail Date September 2019
This cruise was a little different than my previous cruise, for several reasons. First, Charleston was being evacuated the day we were scheduled to sail due to Hurricane Dorian. We had notice that Half Moon Cay would be removed from the ... Read More
This cruise was a little different than my previous cruise, for several reasons. First, Charleston was being evacuated the day we were scheduled to sail due to Hurricane Dorian. We had notice that Half Moon Cay would be removed from the itinerary the day before we left, which was disappointing but understandable. Because of the evacuation, my husband and I decided to leave and head to Charleston a day early to be able to beat the traffic and the road closures and re-routes. Unfortunately, we decided that at 9:30 pm the night before the cruise, so we got to Charleston at about 1 am, got booked at a hotel, slept, and then headed to the port Monday morning. The cruise opened arrival early because of the evacuation and delayed the departure, so we really got a full day on the ship that first day-- we were on by 10 and didn't leave the port until 6. We sped east to move around the hurricane. While it was SUPER rocky due to the speed, and I did get queasy and seasick and had to lie down, we never felt unsafe. The cruise overall was really great. Beautiful weather, great communication from the cruise director about our ports and Charleston, the ship was well-equipped with lots of new features for us (our previous cruise was on a smaller ship), and a wonderful excursion in Nassau. Our steward was really great-- always available, and always had our room ready after dinner (we like evening turndown), but never obtrusive in the way it can sometimes feel. The dining room staff was awesome. Putra and his team are amazing. Read Less
Sail Date September 2019
We boarded in St. Petersburg after a 4 day stay in town. Wonderful visit and nice, safe place, with friendly people. Lots to see and do, and cabs are cheap. The terminal experience was very unusual however. We expected the regular ... Read More
We boarded in St. Petersburg after a 4 day stay in town. Wonderful visit and nice, safe place, with friendly people. Lots to see and do, and cabs are cheap. The terminal experience was very unusual however. We expected the regular crush of hundreds of other passengers, but there were fewer than a dozen that we saw during our processing. The Medallion system isn't really much of a benefit under these type situations. The ship is in good condition, I didn't see any wear and tear anywhere, and the crew keeps it quite clean. The décor is a little boring except in a few spots like the central atrium. That said, the layout is peculiar in that there are parts of the ship that are difficult to reach, and not in the typical locations. For instance, the rear set of elevators ends at deck 6, but you need to go up a level to actually get anywhere except cabins on that deck. The buffet has somewhat narrow passages on each side and this causes a lot of bumping and confusion, particularly at peak meal times. Smoke from the open ceiling casino vents into the shops above and became an issue for passengers. My biggest disappointment with the entire cruise is the food in the buffet. The selection and availability is good, HOWEVER it is never hot! I mean it's barely warm. All the toasted items like bagels English muffins, French toast, etc. will not even begin to melt butter. Eggs are fried in batches and put out 20 or so at a time and also lukewarm. By the time you get to your table with your meal, everything is usually at room temp. The scrambled eggs taste like they began as powdered, and the omelets seem to be made from the same mix. The pastry selection is usually good for every meal in the buffet I must say. The highly touted "Highest Speed WiFi At Sea" was practically unusable for a full 5 days while crossing the Atlantic. Speeds typically were between 50-150kbps, similar to dialup or DSL speeds over 10 years ago. The Captain apologized, announcing it was the lack of satellite coverage, but it should have been no secret that over 25% of our 19 day cruise would encounter such poor service. The gym is sparsely equipped with basic machines like curls for instance. It's also small, and at the rear of the ship, unlike most I've seen. The main theatre does not have enough seating for anywhere near 1/2 the passengers, so you'll need to arrive 30-45 minutes before a show to get a few decent seats. Entertainment was average with the usual mix of entertainment. The dining room anytime dining is good, and we ate there about half the time. Alfredo's pizza on deck 6 is great and I highly recommend it for a quick, good individual pizza. The Calzones also looked good, but I didn't try one. I doubt I'd book this cruise again mostly because of the buffet food temps and the poor WiFi at sea, but overall, it wasn't a bad experience, just not great either. The standard balcony cabins are small compared to Celebrity and Royal Caribbean, with no couch and tiny bathrooms. The balcony was only about 4 feet deep it seemed, barely enough room to have a chair face out to sea. The Medallion feature turned into a major yawn for us. It only was used to unlock our door and check in and out in port. NO ONE used the public panels to navigate the ship or anything else that I noticed. There are at least 5 different Princess apps to download if you want to bother, but they are confusing and do very little easily. I've been on over 50 cruises, and I walked away slightly disappointed in this one. Read Less
Sail Date September 2019
Second cruise with RC, first one was on the Navigator (pre refurbishment) and that was so much better, as my wife is in a wheelchair there were many issues that we feel should be addressed:- -Lack of unisex accessible toilets, only one ... Read More
Second cruise with RC, first one was on the Navigator (pre refurbishment) and that was so much better, as my wife is in a wheelchair there were many issues that we feel should be addressed:- -Lack of unisex accessible toilets, only one on deck 12, or its back to your room. - Great idea to put a piano in a lift at peak times which in effect made lift unusable, and yes they put a piano in a lift.....great idea that was - Sun beds rammed in side by side with no access from the sides unless you spend 30 mins dragging other ones out of the way - Apart from deck 4, there were no Sun lounges available - State rooms were shabby and need updating - The so called multi million pound refurbishment was obviously not spent on interior decoration - Windjammer menus seemed to repeated every other day and food was on many occasions cold - It was like a treasure hunt most days in the Windjammer to find the vegetables, which again were cold - On the other extreme you would get second degree burns from the utensils that were kept under the lamps In summary, RC seems to be focusing on quantity and not quality, can we please have the ship's back as they were..... Read Less
Sail Date September 2019
After cruising with Royal Caribbean for several years to obtain Platinum level and after enjoying our last cruise on the Harmony of the Sea, we were excited to explore Vietnam with Royal Caribbean. Keep in mind that my wife and I have ... Read More
After cruising with Royal Caribbean for several years to obtain Platinum level and after enjoying our last cruise on the Harmony of the Sea, we were excited to explore Vietnam with Royal Caribbean. Keep in mind that my wife and I have cruised over 840 days at sea and now made cruising a family affair as we cruise with our minor and adult children and their families. On this 3 week holiday we had a great experience beginning at the Ocean Park Marriott Resort in Hong Kong before boarding Voyager of the Seas and was very excited to sail. However, we are sick with disappoint on our most recent Royal Caribbean sailing. We expected the smaller class ship would not have all the amenities we enjoyed on the Harmony, but we did expect the same level of food quality and service. In 30 years having cruised budget to exclusive lines we have never seen food prepared so poorly. Much of the food served on Voyager was very tasteless and served cold in both the main dining room and the buffet. When we payed for meals at Johnny Rockets and Chops the food was flavorful and served at an edible temperature. My husband began eating burgers in the hope of getting a quality tasty meal. He changed to ordering a hamburger from the main dining room as they were better than the burgers served in the Windjammer which appeared to contain filler and certainly not the quality of Johnny Rockets burgers. We tried being the first in line for the buffet, but the pork chop and pancakes were cold even at the start of the mealtime. We were also disappointed that the Windjammer buffet closed so early in the evening leaving only 1 after 9pm dining option which only had complimentary water, coffee, hot tea and milk. Being a non coffee drinker and lactose intolerance water and or basic hot tea was my only choice. In addition small things like sweeteners and the selection of tea flavors was half of what was offered on the Harmony. As for complimentary beverages, we don't believe fruit punch beverages which mimic Koolaid is acceptable. There often was debris clinging to our glass after consuming the drink. Our cabin steward provided wonderful service, as did Mr. XXXXX at the front desk. However, the rest of the staff provided substandard service and we found most staff were focused and commenting on what they would be doing once the guest were off the boat and the renovation of the ship begins. The children's activity center discouraged us from dropping our 8 year old son off. We did not understand why they would not take a child during published open hours even if other children would not be there. When we have someone watch our son at home when we are out, there are not other children present. Entertaining a ward when the parents are at the shows or casino should be the goal of the activity center, instead we had to limited our casino and bar experiences as those are not family friendly activities. Our first excursion was Halong Bay by Boat. The bay and caverns were beautiful; however, the guide provided limited or virtually no details of what we were seeing. He was very personable, but unable to answer several of our questions regarding the formation of the caverns. The Shore Excursion team tried to address our dissatisfaction of the tour of Halong Bay, but that too was several hoops to go through. The initial Shore desk agent we expressed our disappointment to made us feel like the inept guide was our fault as no one else had complained. She implied by her comments that we were lying. She was supposed to get the manager to talk to us, but it took following up with the front desk twice before we received a call back from the Shore Desk manager 36 hours later who was unfamiliar with what happened even after we had filed a complaint. We had to relive the experience again. Eventually Ms. XXXX refunded 50% of the tour cost. Great news but we were saddened that the tour did provide the learning content required of his school needed to complete his trip report. In all it did not provide a learning experience for us or our son. Although the cruise was not going well our goal was to book another with the onboarding Next travel team. This attempted booking was also a new disappointing experience. Even though we were not excited to be on the Voyager, we thought we would plan our 2020 cruise. Wow, booking early offered little incentive and the Next Cruise booking manager did not seem very concerned that we will be expanding our travel search to competitive cruise providers. Basically he was of little service and did not live up to the hype that we experienced during the frequent cruiser reception. Once aboard we understood from the crew that the Voyager would be going out of service for renovations and modernization after this cruise. However for this cruise we had to endure elevators which were non functional and some partially functional contributing to my husband discomfort as he is under the care of a sports medicine physician and was advised to avoid stairs during the trip. Modernization is definitely needed for this ship as many baseboard tiles were falling off the wall, water for hand washing was unavailable in some washrooms, and stairwell tiles/lighting leading to the casino were broken. Casino display lights were partially functional. As we have stated we encountered numerous other maintenance issues we do not normally encounter on a cruise ship. Tiles were missing or loose, the bed shade was cracked but taped together and the exterior seemed to have rust stains everywhere. RC cruises have always raised the bar for food, entertainment and experiences. However this cruise has recalibrated our RC experience to the level of experience similar to more budget cruises but for a higher price. And end the end not only were gratuities automatically added to our shipboard account now envelopes are being left for additional gratuities for cabin/dining staff. Leaving additional gratuities is a good thing but for first time cruisers they may not understand that the envelopes are not mandatory. In addition, we found that some tours had a $100.00 per person markup when compared to walking 100 yards off the ship and getting the same tour from the local provider. Right now we'd not recommend RC mid level ships for a family cruise nor do we believe our last experience lived up to RC's reputation of service, support, and guest appreciation. Read Less
Sail Date September 2019
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise ... Read More
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise aboard the Voyager of the Seas which we boarded at Hong Kong. I have cruised many times with Royal Caribbean and have, in fact, been on this actual ship. All previous cruises have been excellent and of an equally great standard that I have come to expect from Royal Caribbean. On this part of the holiday we were joined by my parents who had travelled separately to Hong Kong in order to enjoy the cruise with my family. At no time were we informed that this ship was about to go into dry dock for a major refurbishment and serious repairs STATE ROOMS When booking this holiday with cruise.co.uk, we explained that while we were happy for my three sons to share a room, they were adults and, putting it bluntly, quite large! Adam understood our requirements and sold us a balcony grade cabin for myself and my husband and a panoramic suite that could sleep 6 for my three sons to share. At the time of booking Adam explained that he could not get a room number for the panoramic suite although he guided us to the ‘deck plans’ and explained it would either be state room number 1804 or 1814 on deck 12, just a few doors down from our state room. He explained that although room 1814 was officially a disabled cabin, it had much larger floor space so would accommodate my three sons. On our invoice, we were never provided with a room number for this room. We paid more for this room as it was so much larger. Upon arrival on the ship, my sons were allocated room 1852 which while panoramic, was not a suite that slept 6. The staff told me it could sleep 4 although we soon found out that with only two beds and one small sofa that could only be converted into a single bed, it only could sleep 3. The floor space was exactly the same size as our balcony grade cabin. The staff were very unhelpful explaining that there were no other rooms available as the ship was full to capacity. We later found out that there were actually 400 rooms unallocated on that ship that week. We believe we were miss sold this room under the pretence it was bigger than the balcony grade cabin and could sleep 6 people. We most definitely paid more money than our balcony grade cabin which was the same size. We expect to be reimbursed for this. LIFTS We were on the 12th deck so obviously lifts were a necessity. On day one, all of the panoramic central view lifts were suddenly covered in a green netting that stretched from the top deck to the bottom. We were informed that they were being repaired. We established, by talking to the engineers and taking photos and videos that these lifts were NOT under repair but were actually being ripped out in readiness for the ship to go into dry dock in a week’s time. Two of the other lifts didn’t work at all and one of those broke down completely within a couple of days. One lift wouldn’t go passed deck 10. Being on deck 12, I’m sure you can understand the inconvenience this caused not to mention the sight and noise of workmen carrying out a complete rip out right in the middle of your holiday FOOD - Windjammer There are many areas where food can be obtained and the Windjammer Restaurant is the self service restaurant on deck 11. The food looked plentiful and nicely presented however, it was nearly all cold and on occasions, undercooked. We were told that hot plates were no longer working and some of the ovens were soon to be replaced. This response did not help us in any way at all. My husband was continually frustrated to get a plate full of food, find a seat to sit and eat it, only to find it cold and disgusting. It was then that we noticed the lack of staff in the restaurant. Plates were not getting cleared away from tables, spillages were having warning signs placed over them but not getting cleared up and the water/tea station was continually unmanned. FOOD - Johnny Rockets We decided the only way to get a decent hot meal would be to pay the additional price in order to visit one of the 4 speciality restaurants on board. Unfortunately, this was also a disaster! We visited Johnny Rockets - a burger bar restaurant with a $10 surcharge. The place had few customers, the waitress spoke very little English and the chef was busy fussing over one beef burger when we walked in. We sat at the counter and tried to order - the waitress could not understand why we would want our fries WITH our burger - surely we would want them as a starter? We looked around and could see other guests munching on just chips and overheard them all complaining about when their burger was going to be served. This restaurant was advertised as an authentic, American burger joint yet the staff had absolutely no idea how burger and fries were meant to be served and consumed! We waited 25 minutes for the chef to cook the burger - we watched as he used his spatular to scoop up a raw chicken breast, slap it on the griddle next to our burger and then proceed to turn our burger with the same spatular. I don’t think any more needs to be said about Johnny Rockets other than it was a total let down. Again, staffing seemed to be the issue. FOOD - Sapphire Restaurant We had booked my time dining. This means that you can reserve a table the day before. This is a practice that I have often used and has always worked efficiently in the passed. On this cruise however, the queues of guests outside the restaurant all waiting to be taken to their pre-booked table was ridiculous!. You expect queues outside the other restaurants when there are allotted seated times - often a hundred or more guests would be waiting for the 6pm sitting and would then all be let in at once. But you do not expect this in the ‘my time’ dining room. Yet again, lack of staff was the issue. Once shown to our table we again experienced a lack of staff - no wine waiter or water waiter. I got up twice to get my own water. The one waiter we had was very over worked. When food arrived after a long wait it was often cold and inedible. We complained several times and eventually the restaurant manager, Ellen came to our table and listened carefully to our grievances. We told her we would be unable to risk eating in the restaurant again and would have to purchase the food package which enabled us to eat at the speciality restaurants at an additional surcharge. Ellen almost begged us to give her another chance to prove the restaurant was worth another visit so two days later we tried again. Firstly, the seven of us were showed to a table that could only sit five people comfortably yet they had squeezed seven place settings on. We complained and were moved to a table that could comfortably seat 12 guests although was only partially laid up for eight. Again, we had to serve ourselves water and again the wine waiter had to be called and called and when he finally arrived asked US to write what we wanted on his pad as he couldn’t understand English!!! Our meal was late and the starters were cold. We complained again but was told this time there was a severe shortage of staff and that everyone was doing their best. This was really not acceptable and made our complete dining experience on the ship appalling. FOOD - CHOPS GRILLE As the food and service was so appalling on the ship, we had no option other than to pay (at a considerable cost of £380 - invoice enclosed) for a ‘food package’. This entitled us to eat at the three main speciality restaurants over three nights. Unfortunately it appeared that most guests had the same idea so Chops restaurant was so busy we were only able to book the whole family in for one of the nights. We wanted to book for our last night but they had already filled their books by day two of the cruise!. Our experience in Chops was what we would expect from Royal Caribbean - food was beautiful, staff attentive and service fast. What a shame the rest of the ship couldn’t be like this and what a shame they were so booked up that we couldn’t enjoy good food on our last night FOOD - IZUMI Another of the three specialist restaurants was Izumi, a Japanese restaurant. Food here was very good - we noticed most of the staff from the Captain’s Bridge were in there. Unfortunately service was appalling. It took ages to get a drink and even longer to get the food. We wouldn’t have eaten in there at all had we been able to get a table at Chops FOOD - GIOVANNI’S TABLE The last on the list of the three specialist restaurants. Menu seemed limited and again service was far too slow. Our booking was for 8.30pm but we were left standing for 15minutes while the maitre d took someone’s order. Again, short staffed. STAFFING After realising that most problems encountered on our ship were due to staffing, we decided to complain at the main desk. Queues here were always long but after a 30 minute wait we were finally seen. It was established that the ship was seriously understaffed due to another cruise liner enlisting the more experienced staff in order to ensure their maiden voyage did not receive any criticism! We were assured that the staffon board were qualified although some were new to their positions. When we started speaking to staff, it came to light that a large proportion of staff had originally been ‘cleaning staff’ who had been bumped up recently to fill in for the short fall in serving staff. This would account for the amount of staff unable to communicate with us due to their lack of English. It would also account for the poor service being received in every area of the ship. In the spa area there was only one hairdresser working and he informed us that he had originally been contracted to work until December but had only recently been told that the ship was going into dry dock so would be leaving his position then. He said that the other hairdressers and spa consultants (there was only one who could give pedicures) had all left the ship back in Hong Kong SHORE EXCURSIONS One of the most important aspects of a cruise is the shore excursions. These excursions are advertised a few weeks prior to the cruise departing via an online brochure. The information available is fairly minimal. It should be noted that most excursions were marked as ‘booked’ before we even boarded the ship. It was established, once on board, that this wasn’t the case but unfortunately led to unreasonably long queues of guests trying to book tours at the tour desk. As it was unclear which tours would be the best to choose, we decided to attend the one hour meeting held on the first day in the ship’s theatre. This meeting is normally held by the cruise director where they explain in detail the different tours available, show a video of passed tours and generally help sell the excursions. If you are unable to attend this meeting, there is always a video on loop on your state room television. Ufnfortuanlaty, our tv didn’t work at first and once it did there was absolutely no mention of any of the tours on any of the channels - we complained at guest services but they were unsure what we were talking about. I assumed that possibly cruising to Vietnam was quite a new thing for Royal Caribbean and they were yet to produce a promotional video (?). Whilst still unsure what tours to book, we decided to attend the meeting in the theatre - this was a total waste of time as the cruise director was not on board. As a replacement, we were presented on a stage with a gentleman that spoke very little English. He embarrassingly read through the information brochure we had been given and showed some photographs that were also already in the brochure. He could provide no additional information and was unable to sell any tours. We complained to guest services who explained that the main tour manager was not on board the ship. All of the tours were very expensive so we wanted to choose the right ones. There were five of us (seven including my parents) so this could prove to be a costly mistake. We queued at the ‘shore excursions desk’ but was greeted with another member of staff, who while friendly, really didn’t have a clue about the difference between the excursions. It was quite apparent that Royal Caribbean were also using the cheap option when it came to docking the ship and rather than dock at the more expensive ports, were docking at the cheaper more industrial sites. This in turn pushed the price of the tours up as buses had to be taken with at least a two hour journey to get to any destination. To add salt to the wound, on our final day at sea, once we had sailed well away from Vietnam, the tv in our state room started to show videos of the trips we could have gone on! It was such unnecessary incompetence and due totally to a lack of staff CLEANLINESS OF THE SHIP When a ship docks and guests disembark for a day’s tour, it is normal practise to clean the boat and carry out necessary repairs whilst all is fairly quiet on board. This did not happen once during our whole cruise. It became quite obvious that no one gave a damn about the condition the boat was in or the cleanliness of the boat. Windows were left filthy and rust was evident everywhere. The ceilings in the main dining room were damp and stained and gave a general impression of a very unhygienic area to eat. Plates, cups and old food was constantly being left lying around and tables were rarely wiped. As well as the lifts being out of action there was also a problem with the air conditioning and constantly we would be tripping over portable air conditioning units placed around the ship. The outside of the ship was a total mess too and not once was the pully system lowered to clean the outside windows or ship. It was also very noticeable, as a previous guest with Royal Caribbean, that no effort was being made on the ship. No speciality events were on offer or any of the little extras that are normally available to guests. Small things like changing the ‘day of the week’ plate within the lifts was never done - each lift had a different day in it! It was made so very apparent that all the staff just couldn’t wait to get off the ship as they were feeling very overworked and harassed. We frequently heard guests being rude to bar staff simply out of frustration at not getting served. We had purchased the drinks package at a total cost of £1200 but it was useless trying to get a drink within half an hour. Where a bar would normally have at least four or five working, there would be only one. All the above is understandable for a ship about to go into dry dock but totally unacceptable to guests on board who have paid full price and expect the best attention, top quality food and comfortable and beautiful surroundings. What was most certainly not expected nor acceptable was shabby, poorly maintained surroundings, substandard food and poorly trained, inattentive staff. I ensured that I followed the complaints procedure and at every chance made my grievances known. A member of Royal Caribbean staff, on my very last day of cruising, offered to send me and my family a voucher off a future cruise. This offer was declined as I felt it was insufficient compensation. Regardless, the vouchers have been sent through to my email address and I, in turn, have returned the email rejecting these vouchers. I find the offer of the vouchers particularly insulting as one of them was for £1. I believe I did not receive the holiday I paid for so I have made an official complaint. I am seeking full compensation for loss of enjoyment, inconvenience, disappointment, loss of value and out of pocket expenses. I included photographic and video evidence in support of my claim and also some of the receipts for out of pocket expenses. I am hoping they respond within 7 days....we shall see Read Less
Sail Date September 2019
This was my third cruise to Alaska aboard the Grand Princess and it was as amazing as ever! The amount of food available was as plentiful as ever. The level of entertainment was good and we really loved the comedians! Can't wait ... Read More
This was my third cruise to Alaska aboard the Grand Princess and it was as amazing as ever! The amount of food available was as plentiful as ever. The level of entertainment was good and we really loved the comedians! Can't wait until next year when the /rand will have implemented the Medallion Class! We went from a balcony to a suite this time and it was worth it! We choose Anytime Dining, which the food is always on the Horizon Deck, however, you also have the option of going into the Dining Room. We had dinner at the Crown Grill, which is an additional cost, but it's also a different experience. It's a steakhouse which is separate from the Dining Rooms on the ship. They cook amazing steaks. I always go for the filet mignon and it's cooked to perfection! We also spend some time in the Sanctuary, which is a very serene quiet area with super big and comfy lounge chairs. Massage is optional. You get served and waited on and it's a beautiful, quiet area on the upper, upper deck of the ship. The cost is $20 for 1/2 day or 4 hours and $40 for 8 hours. Well worth it to escape the noise and crowd temporarily. I'm a serial cruiser and Princess is my preferred method of traveling. I have cruised over 30 times on various cruise lines but love the classiness and sophistication if Princess and plan to continue traveling on Princess! Oh if you work out the Grand Princess has a gym that is very conducive to the athlete then go next door for a complete body treatment at the Spa, we ended some days relaxing in the ever beautiful Sanctuary onboard the Grand Princess Read Less
Sail Date September 2019
Mikey is awesome he is full of energy keeping everyone interacted with lots partying dancing and Making your vacation at sea very memorable I’ve been on many carnival cruises and out of all this director is the best...he is funny and ... Read More
Mikey is awesome he is full of energy keeping everyone interacted with lots partying dancing and Making your vacation at sea very memorable I’ve been on many carnival cruises and out of all this director is the best...he is funny and makes everyone feel special. The Boat is awesome newly renovated many things to do so plan daily your activities. Kids have a great time leaving the adults to some alone time. The staff are great people always asking you if your okay or need anything extremely polite. The shows are live and you feel like your watching g a broadway show. FOOD FOOD FOOD GALORE...you are never left hungry 24 hr food stations...all you can eat ice cream and much much more...I recommend this cruise lune to all you want to have a great time...if your looking to be left alone and not bothered Carnival is not for you...Try NCL for that...Mikey keep up the awesome work...Vicky V. Read Less
Sail Date September 2019
We chose this cruise from vacations to go for a last minute trip. The price was really great and the destination was northeast and Canada. Embarking was super but the room was disappointing. Not for location, but for cleanliness. The rug ... Read More
We chose this cruise from vacations to go for a last minute trip. The price was really great and the destination was northeast and Canada. Embarking was super but the room was disappointing. Not for location, but for cleanliness. The rug in the room was old, stained and dirty. We did not bring slippers because we called princess earlier and the rep said all we had to do was ask. Well that proved to be futile, I emailed Princess during the trip to complain and we finally got them day 3. Meanwhile, I had lined the floor with pool towels. Day 4 we asked for our room cleaned. The steward (who we pre tipped in cash although we did opt to pay gratuities) made up our bed in the same sheets, they were wrinkled with hair in them. The bathroom had hair, the sink wasn't cleaned and the rug had not been vacuumed. I know because we removed the pool towels prior and some cookie crumbs were on the rug. They were still there. The soap on the sink was mashed into the pre formed counter top. There were tea ring stains on the desk. etc. The ship ran out of smoked salmon day 5. Even though they were in nova scotia! The hash browns are GREASY!! There was no lactose free food in the buffet, everything except cold cuts had milk, cream, cheese and butter. No dairy free desserts except jello. Later on, while we were in the disco, an employee entered our room without permission with our privacy notice on the door to bring us chocolate strawberries that neither of us could eat. All of our personal items were out in the room, our handbags, our jewelry, my computer was up and running, they entered and violated our privacy. Princess has changed from our 2 previous cruises with them. Floor supervisor was nasty. When customer service called to ask why we were not happy. She said she was sorry we did not appreciate the gift of strawberries. They still don't get that it wasn't the strawberries we were mad at, it was the violation of privacy, oh and yes, the dirty room. Read Less
Sail Date September 2019
The ship itself and the staff were great. Accomodation was good. Entertainment other than the 2 shows was very poor. The game shows and karaoke and especially the ventriloquist were infantile. The stops at Skagway, Juneau and Ketchikan ... Read More
The ship itself and the staff were great. Accomodation was good. Entertainment other than the 2 shows was very poor. The game shows and karaoke and especially the ventriloquist were infantile. The stops at Skagway, Juneau and Ketchikan were just opportunities for the cruise line to sell souvenirs from their own stores. Some of the tours were very good. We felt pressured into buying continuously on the ship. Expensive souvenirs, art and photos. Food was very good. Formal evening again just an opportunity to sell photos. The cruise of the glacier bays was stunning. Made up for a lot of the other stuff. We also felt we were in a retirement home. So many people who couldn’t move themselves. Breakfast was good and choices were fine. A lot of fried salty food but there were alternatives if that’s not for you. Embarkation was terrible. No fault of the ship. The US customs were very slow and didn’t care at all and the process took 2 hours Read Less
Sail Date September 2019
Introduction: This cruise was booked 16 months prior to sailing. While it is not our first cruise, it is the first with my daughter and her husband who had no previous cruise experience. I sprang the invitation to my daughter just 6 ... Read More
Introduction: This cruise was booked 16 months prior to sailing. While it is not our first cruise, it is the first with my daughter and her husband who had no previous cruise experience. I sprang the invitation to my daughter just 6 months before the cruise. To say they were excited is an understatement. We traveled to NYC by train the day before sailing, my wife and I from Boston and my daughter and son-n-law from Philadelphia. Embarkation: I have become quite disappointed with the embarkation and debarkation process on Carnival in Manhattan and this cruise was not an exception. Up until 2016 Priority Boarding for Platinum, Diamond and Suite guests we always had a VIP lounge and a separate boarding area. The process was fast, efficient and comfortable. No longer is this the case. The Platinum, Diamond and Suite guests no longer have a lounge, and are grouped together with Faster to the Fun and persons with disabilities. The Ship: When I was looking for a cruise for September it was exciting to see a different ship was coming to New York. For reasons some who have read my previous reviews are aware my wife and I limit our cruises to those out of New York and Boston. We had not sailed on the Triumph before its transformation to the Sunrise this year. I had actually booked the cruise before the change was even publicized. I prefer the ships under 110,000 so this met my entire criterion. The ship was clean which given it just went through a $200 million refurbishment should not come as a surprise. While it never, even breakfast at the Lido, seemed crowded it always felt compressed like they want to be all things to all people. Each venue seemed shrunk to fit. The two exceptions were Pixels and Serenity. Way too much space taken up with this money grabbing venue of which my wife took full advantage. We unfortunately were unable to find any seating at Serenity on the three times we attempted. Simply stated we are not early risers so we just went back to our wonderful balcony which I discuss next under Stateroom. I was a bit disappointed with the layout of the ship. Getting to the Limelight Lounge on Deck 4 with the Punch Liner Comedy is a bit complicated. You have to traverse the Radiance Dining Room or walk partially through the Casino on Deck 5 then take the elevator or stairs down to Deck 4. Rarely will you be able to enter through the back side next to the Sunshine Dining Room. Stateroom: I originally booked Grand Suites but about a month before the cruise when we were “visiting” the ship on-line my wife saw the Captain’s Suite. As the saying goes “Happy Wife, Happy Life” so I checked and miraculously there was one of the two Captain’s Suites available. My daughter and her husband were pleased with the Grand Suite but I can not give any details given I did not ever see the suite. As for the Captain’s Suite, it is a bit more than two people need, separate bathrooms…? really now! Lots of storage space, large televisions in the sitting room and bedroom, lots of electric outlets and USB outlets, huge balcony with a table and four chairs and two lounge chairs and a spectacular view out the front of the ship. The room is directly above the ship’s bridge so the view is as good as the Captain’s. My wife did find the bathtub while jetted was smaller than previous suites. Food: The food was fine in all the venues we visited with the exception of the lobster in the MDR and the Seafood Shack. My wife, who is a Maine lobster fanatic found them to be, in her words “slimy”. She did find the shrimp and chowder to be very good and I have the tab to prove it. Also we are not Sushi lovers, did not find time for the tacos at the Blue Iguana Cantina or Guy’s Pig and Anchor Smokehouse. I would be remiss to not mention Guy’s Burger Joint. My two previous experiences of biting into a piece of charcoal and then a leather belt will never be forgotten. Being the forgiving type and always giving a second chance, in this case third chance, I went for it. And glad I did. THIS was what I had wanted all along. Even though it was well done, it was still juicy and delicious. I really enjoyed this burger immensely. We did dine at Fahrenheit 555 Steakhouse and Cucina del Capitano and both are well worth the additional fee. More of an observation rather than a criticism or complaint we have always left the dining room after eating satisfied. This time we felt stuffed. My daughter, who is not afraid of food, was unable to empty her plate on several occasions. It seems Carnival, possibly just this chef, has increased the portion sizes. Previously, we would order another entrée, go to another venue and get something more to eat, get a soft serve ice cream or simply wait till the late night dining at the Lido. None of that occurred on this cruise. Staff: The staff throughout the ship was wonderful. The bar/ lounge staff, the dining staff, room steward guest services, etc. If they ever knew our name, they would always greet us using our names. I’m not sure how they do it, sometimes I do not remember my own. Entertainment: Al Ernst is one of the funniest if not THE funniest guys I have seen on a cruise ship. Yeah, he doesn’t swear up a storm or look for ways to insult the audience or have a bunch of filthy stories to tell but he is one heck of a great comedian. Thank you, Al for two wonderful evenings of humor. The shows in the Liquid Lounge were enjoyable with very talented performers. We did find the Electric Violins in the Sunrise Lobby played a louder than we prefer thus did our drinking and socializing elsewhere. Ports/Excursions: We only left the ship at Amber Cove in the Dominican Republic. We missed this Carnival private port on the Vista in 2016 due to strong winds. We rented an Ocean View Cabana which was very enjoyable. My daughter and son-in-law rode the zip line once and decided as much fun as it was, the trek back to the top really wasn’t worth it. The pool looked very inviting and there were plenty of chairs but I really enjoyed sitting and relaxing in the Cabana with an occasional hop into the water. Getting up the ladder out of the water is quite an ordeal. I suggest a couple more rungs on the ladder deeper in the water. Pretty tough on us older folk (I’m 72) and those who may be a bit on the hefty side. On the other port days we took advantage of the pool as the ship was vacated of passengers. Ah, maybe this is when we should have visited Serenity! No pool though. Debarkation: We were told to be in the Liquid Lounge at 8:15 A.M. to take advantage of Priority Debarkation. Not sure why we had to be there when we weren't allowed off until 9:30 A.M. No coffee, juice and pastry were available as has been the case on previous cruises. Had I known, we would have had a relaxing breakfast in the MDR and been the last people off the ship at 10:30. Conclusion: This certainly wasn’t our first rodeo with Carnival and God willing not our last. Overall the cruise was great with the exceptions of embarkation and debarkation. I hope to sail the Sunrise again and take advantage of the some of the other things it has to offer. While we have been on prettier ships, enjoyed better pampering and sailed for more days we are thankful the lord gave us the physical and financial ability to go on this cruise and will have memories that will stay with us the rest of our lives. Read Less
Sail Date September 2019
This was our 35th cruise and our first one on Princess in about ten years. We left from NY and stayed at the Brooklyn Bridge Marriott the night before embarkation. The hotel was great and everyone was friendly and helpful. My brother and ... Read More
This was our 35th cruise and our first one on Princess in about ten years. We left from NY and stayed at the Brooklyn Bridge Marriott the night before embarkation. The hotel was great and everyone was friendly and helpful. My brother and his wife traveled with us on this Canada cruise. We arranged though the hotel to get a van to take us to the port about noon and boarded with a short wait. The ship looked fine and we had no issues with our balcony room. I don’t think we are as picky as some. However, the bathrooms was the smallest we have had in many years. Our room steward was quick to introduce himself and did a great job for us the entire 10 nights. We used room service a couple of times and it arrived earlier than our earliest requested time by ten minutes. We like that Celebrity calls when it is on the way. The breakfast menu was more of a continental breakfast, but the coffee was good & hot. We found the Buffett, Grill and the MDR food disappointing. I disagree with the review that said the food was like a Cracker Barrel, more like A Golden Coral buffet If your not familiar with Golden Coral they serve a lot of Buffett food but not of high quality. The speciality restaurants were pretty good especially the steakhouse. We ate at the steakhouse the first night (coupon book buy one get one free) and it was a disaster(service) but the second time was fine. The Italian restaurant was just OK. We had the drink package and were very disappointed in the wines by the glass available. The ones available were generally good like Decoy Chardonnay and Merlot. Mixed drinks were generally fine and well prepared. The bottled water for the drink package was small Kirkland bottles, yes Cosco water. No soft drinks in a can but fountain drinks only for the drink package. If your not not on the drink package you could get canned soft drinks and nicer bottled water. Pretty cheap on Princess! Entertainment was good but as other reviews noted you had to be in the theater at least 45 minutes prior to the show to get any seat. We do think Princess does better overall entertainment at lounges, main theater, etc. than most cruise lines we have been on lately. Overall service in dinning room and lounges was very good. We rarely had to wait for anytime dinning going about 6:30 or a little latter. Overall we had a good time but would probably not choose Princess for our next cruise due to food quality issue and not the being able to get a seat for the shows in the theater. Read Less
Sail Date September 2019
They have absolutely nothing for the kids to do. Besides the closet sized room for the tots. My daughter is 3 and was nervous about going to the kids section and they wouldn’t even let me walk her in and say goodbye.. ridiculous. No ... Read More
They have absolutely nothing for the kids to do. Besides the closet sized room for the tots. My daughter is 3 and was nervous about going to the kids section and they wouldn’t even let me walk her in and say goodbye.. ridiculous. No activities.. nothing. Rooms are small. Workers are nice except for a few that seems miserable. Carnival pride is definitely a better choice. Their dining room is ok. Breakfast is the same food every morning. The crowd is mainly older and get mad when the kids are being kids.. just a warning. Our cabin is right above the door they open to let people off the ship so my kids get woken up in the morning and from their naps. Soda cans are $4.. they have ONE. pool open for public and if your kids are not potty trained they can’t go in.. so my one year old had nothing to do.. Read Less
Sail Date September 2019
Everyone is free for this date to be with my siblings post 90 th Birthday Of our mother. We have enjoyed our stay as All staff were accomodating especially the Food services staff.,Emmanuel, Rodrigo, and Jennifer .There was also a cleaner ... Read More
Everyone is free for this date to be with my siblings post 90 th Birthday Of our mother. We have enjoyed our stay as All staff were accomodating especially the Food services staff.,Emmanuel, Rodrigo, and Jennifer .There was also a cleaner ,Casmina who were very polite ,hard worker and courteous Shops are good as well. It has varieties of perfumes, souvenirs and goods on special prices .Entertainment is good ,entertainers,singers are wellI prepared and professionals,We enjoyed watching them. I hope that there will be church service for us Christians on Sunday or even video of church service.We did not go to Moreton Island due to strong wind, it will be impossible to go there on small boat. The Captain decision not to go there is acceptable. Of course, safety comes first,It was well compensated by giving us refund which we used for shopping souvenirs,bought photos ,treated ourselves with yummy seafood dinner and drinks.I hope our bonding will be more when we got time together. Thank you Carnival Spirit for giving us this memorable moment. God Bless you all!, Read Less
Sail Date September 2019
This was the BEST cruise I have ever been on!! All of the staff were exceptional and really helpful. We had lots of fun, saw and embarked on many different adventures, food was EXCELLENT in all of the restaurants and getting on and off ... Read More
This was the BEST cruise I have ever been on!! All of the staff were exceptional and really helpful. We had lots of fun, saw and embarked on many different adventures, food was EXCELLENT in all of the restaurants and getting on and off the ship was easy as could be. Norwegian is the best cruise for the best price!! We had the BEST service on deck by the pool (Kevin Remy & Felipe), the best cabin steward (Gabriel), and we had a host of wonderful waiters and waitresses while dining. Both Crossings and The Palace restaurants offered amazing food and desserts and we were very well taken care of during our dining experiences. Our waiter Deyan was one of our favorites. We thoroughly enjoyed the buffet style breakfasts and the hours that the breakfast was available made it easy to eat breakfast anytime. While at the pool, we had a thoroughly attentive lifeguard (Dragan) who let nothing get past him. He was very helpful, attentive and carried on a conversation with the swimmers. He was VERY good with the smaller children who were swimming in the pool and sitting in the hot tubs. I have been on several other cruise lines and this was my first experience with Norwegian, but it will NOT be my last. I won't book with anyone but Norwegian again!! :) Read Less
Sail Date September 2019

Find a Cruise

Easily compare prices from multiple sites with one click