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2 Helpful Votes
Sail Date: March 2019
We chose this cruise because we had never sailed NCL and because this cruise was about the same price as Carnival or RCCL, but came with the premium beverage package (PBP) for free. Well, first we were hit with an additional $250 charge ... Read More
We chose this cruise because we had never sailed NCL and because this cruise was about the same price as Carnival or RCCL, but came with the premium beverage package (PBP) for free. Well, first we were hit with an additional $250 charge for the mandatory gratuities that come with the PBP. This made the trip $250 more than Carnival or RCCL, but still much less if we were to get the PBP, which we never do. There were no signs guiding us to the parking lot; no one to tell us where to park; no one to tell us where to go to get on the ship, and no signs; reserved check-in times were not paid attention to at all; no one took our bags (we had to lug them around all the way to our cabin). Our cabin was so filthy it was unusable until after 4 pm. Cabin steward made up room once per day only; missed previous guests underwear and socks left under the bed; walked in on my naked wife when "make up room" light was UNLIT and did not bother to knock; no towel animals at all; no special attention paid even though this was booked as an "anniversary cruise". Cruise Director was hardly ever seen or heard. Overall, staff seemed to think of guests as a bother: no smiles, no "hellos", etc. Saw three workers lounging on decks during this cruise: seemed they were overworked and found the one place where the superiors would never think to look for them...around the guests. Dining service terrible. No beverage waiters anywhere, just a table waiter and an assistant waiter in all venues. Waiters seem to be trained to be "order takers" and "food deliverers" with no concept of "waiting" on guests' needs. Bar service terrible. PBP not worth it! Bartenders rude and took orders from loudest, most obnoxious guests before those waiting politely for their turn. Little to no bar servers visit guests lounging in chairs and lounges throughotu ship. Pros: free ice cream in buffet. Cons: terrible customer service; tiny cabins with TV unusable when closet opened; only 2.5 ports visited on 7-day cruise. Read Less
1 Helpful Vote
Sail Date: March 2019
Entertainment was terrible. Movies were for teenagers. Activities were for 3 year olds. Cabins are clean. Couldn’t get off in Nicaragua because of wind. Smoking area on 15 is uncovered, and I got hit 3 times with chairs sliding in the ... Read More
Entertainment was terrible. Movies were for teenagers. Activities were for 3 year olds. Cabins are clean. Couldn’t get off in Nicaragua because of wind. Smoking area on 15 is uncovered, and I got hit 3 times with chairs sliding in the wind..and it’s also a walking deck. People were complaining we were smoking up there. The indoor lounge was packed with smokers, and the ventilation was poor. No sports bar. You had to be in your room to watch sports on T.V. Food was good in the buffet and had great staff. Anytime dinning you were given a beeper to be called when a table was ready. It took about an hour, so we ended up eating in the buffet everyday. The Coral Princess is one of the Princess fleet that I will never go on again. Felt like I was steerage. Bought cigarettes on ship 3times and each time, they were a different price. Check your receipts Read Less
3 Helpful Votes
Sail Date: March 2019
We booked this cruise on the back of many great cruises on the TUI Celebration as our celebration of 40 year of marriage. We took our only son with us as it was a family celebration. The whole trip including excursions was over £10k ... ... Read More
We booked this cruise on the back of many great cruises on the TUI Celebration as our celebration of 40 year of marriage. We took our only son with us as it was a family celebration. The whole trip including excursions was over £10k ... this would made one think it would have been 4 star at least in my eyes. The food in the main restaurant was inedible, overcooked and hard to eat. It was so bad we decided to use the Market buffet the rest of the holiday. There were specialist restaurants but they wanted upwards of £30 per person per visit ( after having paid for food i felt the cover charge was over the top compared with being able to pay on the Celebration a sum of £10 per person to upgrade the main meal in the dining room to steak or lamb chops etc ) On speaking to people on the ship, nobody thought the specialty restaurants to be be good value. One of the nice things about a cruise is coming back to your cabin at night after dinner and finding your cabin news containing the details of the next days itinerary and a little bit about the ship and crew... nice bedtime reading and handy to take with you the next day on shore excursions as it always had the telephone numbers of the port authority etc in case you have any off shore difficulties etc. This is currently being replaced by an APP you must load on your phone and use the ships WiFi When I inquired if we could have a paper copy delivered to my cabin as before ( these are still available if you rush to reception in the evening) i was promptly and firmly told NO... i even offered to pay to have this and it was ignored. The APP is terrible only some of it is on the phone APP others and again not all are on the TV. The only way you could get the menus of the restaurants was from the flat touch screen terminals at the lifts (these sometimes lost the WiFi and didnt work either). It really ruffled my feathers when every day there was a channel on the TV where the Cruise Director would go over the highlights of the days activities and did it from the paper copy of the cruise news!! The ship is poorly covered by entertainment at night and it doesnt flow properly like the Celebration or other cruise ships i have used.. things finish in the middle of other items you may be interested in and you find yourself walking in on a half completed piece of entertainment upsetting the guests that managed to be there on time for it to start. The bars are mainly all too loud and mainly served by piped music with occasional live music... it seemed to be done on the cheap or not utilised properly. Staff on the ship are mainly unhappy and it shows to the customer. The biggest concern on the ship, i have left till the end.... the number of people i seen drunk in the early afternoon was high ( never before have i seen this on a cruise) between afternoon and evening it looked like the ship was a BOOZE CRUISE ... im certainly not impressed with the Explorer or Marriela / Tui.. and wonder if the Celebration is now been changed to feel and look the same... ( this was my favourite ship in the Tui fleet) It looks like we will need to use our other favourite ships like the NCL ( Jade/Pearl etc) In Conclusion .... if i was offered another week on the Explorer, i would decline it!! Read Less
4 Helpful Votes
Sail Date: March 2019
After boarding ship and going to our cabin the very first thing we saw was a used condom on the balcony. Then the hangers were piled on the closet floor and a used bar of soap from the previous guest was left in the shower. Those were ... Read More
After boarding ship and going to our cabin the very first thing we saw was a used condom on the balcony. Then the hangers were piled on the closet floor and a used bar of soap from the previous guest was left in the shower. Those were the main things in addition to some other minor issues,,, We understand things happen and were expecting the staff to immediately handle the situation, but 12 and 15 year old children still don't understand why or what a condom is doing in our cabin. Not happy at all. Once housekeeping was called and given a chance to correct the issues the steward supervisor said someone would come clean it and just walked away. I asked him to take the condom with him, but he just left. Then I went to the guest services desk and after a 19 minute wait were greeted by the housekeeping supervisor who said they will get there to clean the room again soon. That day there were no considerations made and there was no sense of urgency to correct. Worst of all there was no closure, empathy, nor follow-up from management. It was not until the third day of our vacation that I asked about the issue at the front desk and if there was closure. Unfortunately, it took e showing the photos and the likelihood that 'd share an honest review online that I finally got the attention. In my opinion, there is not must that can be done to correct the condom found on the balcony by our children. GiGi, assistant Housekeeping Manager offered a $100 obc which we declined and they posted anyway. This was our third Norwegian cruise Getaway 2016 and Escape 2017 (RCL Oasis was 2018). Not a great start to our annual vacation. Overall, the vacation was good and even the worst cruise experience can be a great vacation. 7 great sunrises and 6 great sunsets... Friday night sunset was missed due to a dinner reservation and late departure from Nassau. The "waterfront" deck is one our favorite parts of the ship. Entertainment was good overall: Havana was "ok", Jersey Boys was very good, Hypnotist Richard Barker was awesome, and the music around the ship was good as well. Dining was "average" a best: service better than expected and food quality hit or miss. The buffet and main dining rooms were good/average food quality. The premium dining in Le Bistro and La Cucina were great. Unfortunately, Cagneys was again a bit of a let down :( It seems like there have been cuts on food costs and quality has suffered a bit. Ports and excursions were as expected. Eighth time to St Tomas and our first excursion to Megans Bay. Tortola was or third time and just walked around town a bit. Nassau has one of the prettiest sail in and away, but usually we stay on the ship in Bahamas :) Our kids 15 and 12 were very excited about the go-carts and laser tag. Unfortunately, the week passes were sold out before the sail away. We paid for a couple laps around the racetrack, but at $10 per person per 5-7 minutes was not a good value in their opinion (or mine since I paid). The real estate used for racetracks and laser tag was a sacrifice of other areas which were omitted or cut back. We will not likely choose another cruise with either go-carts or laser tag. I guess to wrap up this review, stuff happens. Sometimes people are disgusting and leave used condoms on balconies. When I purchased / reserved our seven day cruise I put my trust in Norwegian Cruise Line and their ability to clean up after disgusting people's behaviors. The worst thing about the whole thing is the lack of response, empathy, or care. Hopefully, this review and others may affect change with Norwegian and the way they handle future situations. Read Less
3 Helpful Votes
Sail Date: March 2019
We are a family of four and this was our first cruise. We did not have high expectations as we knew coming on that this was an old shop....we chose it because of it being within driving distance from our home. The ship itself isn’t ... Read More
We are a family of four and this was our first cruise. We did not have high expectations as we knew coming on that this was an old shop....we chose it because of it being within driving distance from our home. The ship itself isn’t terrible (aside from the tiniest pool I’ve ever seen). Most of the crew really do try hard to make it a pleasant experience. The food is absolutely horrendous. Don’t waste the calories on eating the buffet. You will be really disappointed. The deli sandwiches were supposed to be served with fries but we were told everyone that the fries would be five minutes only to never receive any. You also can’t customize what is on the sandwiches - who wants a grilled cheese with mayo and mustard? Absolutely ridiculous. The best option during the day is Guys Burgers but who can eat burgers every single day? We had the late dining time and they were really slow. One night we were literally the last table left to get our food. I believe we left the dining room around 10 pm. Who wants to do anything with a full stomach at that time of night? They also do not rotate the menu very much. I’m glad my kids are teenagers because there was nothing for younger kids on the menu. The food was really bland. Certainly not worth what we paid for. Our ship was full of college spring breakers who took over all of the hot tubs, pool and were very drunk and obnoxious. We are not people who get offended very easily but seeing scantily clad women and hearing foul language all week long got old very quickly. The entertainment was really lame. They have lots of venues but they were only open at designated times. The Hasbro game show was plain cheesy. My kids were bored the whole time. My 13 year old daughter who is very outgoing went to her club one night and the worker was very rude and basucally stated “there is no one else here so there are no activities” and sent her away. The weather didn’t help matters much. It was cold and rainy the entire time in Freeport. The boat was really rough the last two days and my 16 year old daughter was sick in bed despite taking sea sickness medication and wearing her sea bands. My husband and I purchased the alcohol package but it was impossible to get waited on st most bars. Don’t waste your money. We did a dolphin swim and Atlantis day excursion in Nassau that was really disappointing. Lots of standing around and waiting so very little time to enjoy the amenities. The line to purchase pictures of the excursion took longer than the actual excursion itself and the staff at Atlantis in the photo area were the rudest people we encountered the entire trip. Three counters open and they had groups of probably 60 people every 45 minutes doing the dolphin swim. Unacceptable. My 16 year old daughter and I had a mother/daughter massage and it was a good experience other than having to go check back at the desk after waiting15 minutes last our scheduled time. Overall our family was very disappointed. We work hard for our money and felt very taken advantage of. We will never sail with Carnival again. Read Less
1 Helpful Vote
Sail Date: March 2019
We booked this as a family spring break trip. Upon getting to the port, the lines were long and the process was slow. Once on the ship, the overall service was extremely slow (for everything). It was difficult to see any shows due ... Read More
We booked this as a family spring break trip. Upon getting to the port, the lines were long and the process was slow. Once on the ship, the overall service was extremely slow (for everything). It was difficult to see any shows due to the long lines. The food was mediocre at best. There were some good things, like the band 4 Blue, but that is about as far as it goes. The premium drink package is a joke. You have to pay extra for bottled water, sports drinks and specialty coffee. Also, it was extremely difficult to get a drink at times, as if the wait staff was told to limit the guests. Upon return, disembarkation was amazing. Despite a long line, it went very fast. This is the second and the last large ship cruise for us. After cruising with Celebrity, Princess, Royal Caribbean and MSC, I can’t say I would come back to NCL. Read Less
1 Helpful Vote
Sail Date: March 2019
We have sailed on Carnival twice and Norwegian twice and this will be our last time on Norwegian. Family of four with a 3 year old and 15 year old. PROS -Tortola is beautiful. Do a shared charter -Cagney's and the Brazilian ... Read More
We have sailed on Carnival twice and Norwegian twice and this will be our last time on Norwegian. Family of four with a 3 year old and 15 year old. PROS -Tortola is beautiful. Do a shared charter -Cagney's and the Brazilian specialty restaurant were exceptional -The 2 Broadway shows were fantastic -Kids splash academy was great -Buffet always had a good selection of items CONS -Way too crowded -Lines every where you went -Good luck finding a drink in less than 30 minutes -Main dining entrees were just so so and slow -Behind scenes tour does not include the engine room -Legendary Kon Tiki boat was a joke and over priced -They skipped the 3rd of 3 stops so we literally were only off the boat about 16 hours total over 8 days SUMMARY The ship is too crowded and there are way too many lines no matter where you go. You will wait forever to get a drink and good luck getting anybody to serve you at the pool area. We tipped our guy $20 out the gate to ensure he came back and we never saw him again. The cabins are cramped and a weird design which wouldn't be a problem if that wasn't the only place you could go to get away from the crowds. There were some highlights though. Tortola is absolutely beautiful. Do yourself a favor and skip the crowds at the baths and book a shared charted with Adventure Charters BVI. That was the highlight of our trip. One of the other downsides of this trip was the fact that we were only in St Thomas for 4 or 5 hours and the lines to get back on the ship were horrible. Norwegian does not know how to move large amounts of people on or off the ship. I'm not sure why they can't figure that out. Read Less
1 Helpful Vote
Sail Date: March 2019
This cruise was not worth the money! Most of the staff were not polite and definitely did not go out of their way to make it a great experience! It would take a very long time to get a drink. I got specialty dining and only got to eat at 2 ... Read More
This cruise was not worth the money! Most of the staff were not polite and definitely did not go out of their way to make it a great experience! It would take a very long time to get a drink. I got specialty dining and only got to eat at 2 restaurants in 7 days because I didnt reserve before getting on the ship! All the excursions were also booked and we didnt even get to stop on the last island, the trip to St Thomas was super short and we spent way too long of a time on a ship that was not pleasant to be on! Some of the activities on the ship for the kids were extra charges and not included. The ship is poorly organized and the dissembarkation was a complete nightmare and made no Sense...the only good experience was our housekeeper Andres who was helpful and pleasant! Read Less
1 Helpful Vote
Sail Date: March 2019
I don't even know where to start! The rooms are horrible! A suite should not be called a suite! A family of 4 cannot fit in the room! A curtain separating the bathroom, who's idea was that no privacy! With the drinking package, ... Read More
I don't even know where to start! The rooms are horrible! A suite should not be called a suite! A family of 4 cannot fit in the room! A curtain separating the bathroom, who's idea was that no privacy! With the drinking package, you still get charged for the mini bar! Bottle Water is not included! The rooms were tiny. The bartenders were rude! They all had attitudes. Some ignored you at the bar. At least we waited 30 minutes for a drink! Not enough lounge chairs! The two small pools for 4k plus people is ridiculous! You had to wake up at 7am just to hold chairs! The bathrooms by the pool were disgusting!!!! No staff monitoring the bathrooms. No paper towels, sinks weren't working! Ughhh horrible! The staff were not friendly, not even at dinner. No one refilled the drinks! You had to asked! Not in royal Caribbean or carnival you have that problem. My kids could even go to the bar to get sodas! I bought the soda package for no reason! No designated section for kids to get their own sodas. The entertainment was so mediocre! No sports showing on TV, we.love basketball and we didn't even get to see any basketball not even in the sport bar (not sure why they call it a sports bar when the channel cannot be changed by the staff. The band at the pool deck was the only highlight of the day! The smoking section...wow right by the main pool bar and the pool! I had a headache for days! Everyone was complaining! The waiters, you had to hunt them down to get a drink! One of them even lost my room card and didn't even apologize. You had to wait at least 15 min for the elevators. The elevators had no AC. And then they disappeared for 40 minutes! We cruise regularly and this is by far the worst! Never ever again NCL! the process to leave the boat was chaos! You would think it would be better since it is every week! We didn't go to the last island due to the weather, which I knew it was a complete lie! Our family was looking forward to get off the boat! We couldn't wait to get off! We waited 7 months for This family vacation! We have royal Caribbean booked in November and my kids kept saying they couldn't wait for that! We were still on the boat and they wanted to leave! The casino is open to the main dining so the cigarette smoke was bad. No good channels to watch in your room. Overall I would never to NCL again. Overpriced, overrated, small staterooms. Read Less
Sail Date: March 2019
We had high hopes for this cruise, but as soon as we embarked, we felt like we were going to have concerns. Embarkation was generally easy, we got onto the ship and registered our cruise card on the self kiosks, which was hassle free. We ... Read More
We had high hopes for this cruise, but as soon as we embarked, we felt like we were going to have concerns. Embarkation was generally easy, we got onto the ship and registered our cruise card on the self kiosks, which was hassle free. We went to our room, which an announcement was made they were ready, and after 5 minutes, we were kicked out by the cleaning staff, saying they were not done. That was a hassle. After finally getting into our room, we settled in. The cabin and ship overall was very clean, no complaints there, but the cabin design seems very inefficient, even for cruise lines. We sailed on Carnival, Royal Caribean, and Princess, and MSC was definitely the most cramped. We were not comfotable at all during the cruise in that respect. The dining experience on the ship was very bland, nothing was bad, but nothing was good. The two buffets were always crowded and difficult to find seating. They offered plenty of choices but nothing that was great. We did eat at the dining room each night and the service was okay for a cruise, not great but not bad. Not up to of our expectations. Food was very bland, but nothing bad, just average. Portions were also very small, which was fine for us but for someone expecting a large dinner, don't expect that much. The entertainment was okay, it seems like it was the exact same show every night with a different theme. Shows were 30 minutes and were generally entertaining. The theater is small, and you must reserve your seats ahead of time. We actually got kicked out of a show because we had the wrong time! Never seen anything like that before. What really made this cruise awful was the ports of call and the excursions. You are only in a few of these ports for 5 hours or less! After taking the shipboard excursions, we literally has to run back to the ship twice to make the all aboard. We did not get to see any shopping or dining in St. Maarten or Bahamas. The quality and organization of the excursions are the worst I have ever seen on a cruise. Most of the time for the excursion was travel. DO NOT TAKE THE Jeep Excursion on St. Maarten. I don't want to vent, but it ruined our trip. MSC's organization of getting people off the ship was also subpar. Everything else about our trip was subpar, the photo package was a nightmare, trying to sift through literally 10,000 photos to find yours was a joke. The internet package also eats your data very quickly, even when not using it, and everything they do on MSC is an upsell. I know they want you to upgrade, but MSC made it clear you cannot enjoy ar go into part of the ship unles you upgrade to a higher package. And finally, the service was not very good. The crew spoke very little English and did not seem to want to help. Something I also have never seen on a cruise. Overall, my interpretation would be, MSC is like a JV sports team, they are good enough to make the team, but not good enough to play on the Varsity squad. Definitely, felt like a tier 2 cruise line. Read Less

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