1. Home
  2. Cruise Styles
  3. Family Cruises
  4. Family Cruises Cruise Reviews
Cruise Ratings
20,876
12,938
8,700
5,058
3,150
See Reviews For
Sail Date: July 2019
Okay this is my second cruise. My first was 10 years ago on the Carnival Ecstasy. I booked this cruise 2 weeks out mostly because I wanted to experience a Fantasy class ship again and it was a port that you can drive to from Kansas. Yes ... Read More
Okay this is my second cruise. My first was 10 years ago on the Carnival Ecstasy. I booked this cruise 2 weeks out mostly because I wanted to experience a Fantasy class ship again and it was a port that you can drive to from Kansas. Yes this ship is old and yes she does show some signs of age but she is still a great value for the price and a good looking old ship. I stayed in cabin R3 its a porthole room on the bottom passenger deck. It was a great room! Super big and the portholes offered good light and the same price as an interior. My Steward Budi was awesome. He serviced my room twice a day as I asked and also made sure I always had ice. The food on the ship was great! Everything I ordered in the MDR was cooked how I liked and tasted very good. Service was slow at times but for the most part it was a very good experience. Lines for things like Guys and Blue Iguana were always manageable and not to long. The shows on the ship were very good. Motor City was the best of the shows but all were good. The playlist staff does a really awesome job. The comedy club had some great guys in the there and were very funny and interactive with the crowd. Read Less
2 Helpful Votes
Sail Date: July 2019
My mother purchased a 8 day/7 night cruise of the Hawaiian Islands for her children and grandchildren. There were 17 in our party. We have been to Honolulu many times, so we flew in the day of departure. Embarkation was smooth. We ... Read More
My mother purchased a 8 day/7 night cruise of the Hawaiian Islands for her children and grandchildren. There were 17 in our party. We have been to Honolulu many times, so we flew in the day of departure. Embarkation was smooth. We chose the free-style / walk-off disembarkation which was smooth. I was surprised at the amount of visible rust and other maintenance issues on the ship (more run-down than expected) Our cabin (for three) was of course small - two twin beds locked together for two of us, one hide-a-bed / couch. Both were very stiff and uncomfortable to sleep on. We ate meals in the main dining rooms (Liberty / Skyline) and Aloha (mainly Aloha for breakfast). Aloha and Skyline are cruise-casual - Liberty requires slightly dressier attire. In general the food was fair. Service in the main dining room was very good. We did not participate in any on-board ship organized activities or entertainment. Too short a cruise / we enjoyed time off the ship too much. Kaua'i by far was our favorite island - and we wish we could have spent more time there. In our party, the youngest child was 6 months old - and the crew was fantastic with him! I had the following issues with the cruise: 1. Access to the internet via WiFi should have been free in public areas of the ship and in staterooms. With current technology, even on a ship via satellite there is no reason this should not be the case. 2. One day in Aloha, we unfolded a cloth napkin containing silverware – and found someone’s used gum. Gross. 3. Our cabin steward was pleasant – but really didn’t do a great job in making up our room / paying attention to our requests (for instance – if we ask for ice every evening – start automatically providing ice) 4. The non-alcoholic drink package was priced ridiculously high... 5. Mandatory service gratuities were not welcome – By default I provide gratuity for service rendered – and when service is exceptional, the provided gratuity always reflects that. The mandatory gratuity caused me to re-think providing additional gratuity in some cases -even when probably warranted. 6. We were told you could not bring outside beverages (even water bottles) on board – only to watch passenger after passenger carrying closed beverages onboard (even gallon water jugs) Read Less
Sail Date: July 2019
My two sisters and I (22, 28 and 32 yo) spent our last week of vacations in Europe on MSC Sinfonia. What was great? -Service in some areas (Dinner room and casino): Waiters went the extra mile to make sure we had what we needed. ... Read More
My two sisters and I (22, 28 and 32 yo) spent our last week of vacations in Europe on MSC Sinfonia. What was great? -Service in some areas (Dinner room and casino): Waiters went the extra mile to make sure we had what we needed. -Night shows: Dancers and performers are professionals and at times it felt like watching a circus show in Montreal. What was average? -Food overall: Not very tasty, not varied. Pizza was fresh, but it was barely decent. What sucked? -Embarkation/disembarkation + poor destination planning: We ended up spending less than 3 hours in Santorini due to the waiting times. This was also true (in different magnitudes) for many of the destinations in the cruise. For final disembarkation we ended up spending extra money on transportation to the airport because of these delays. -Insufficient spaces: Getting a table at the buffet (in different hours) or a spot to sunbath at any deck was very difficult. -Service in some areas (Pool and disco). Read Less
Sail Date: July 2019
We chose Carnival because it seemed to be the cruise line that appealed to our family in the past. Things have changed in the last 5 years on Carnival. We chose the Horizon because of the timing and because it was a newer ship. The Pros - ... Read More
We chose Carnival because it seemed to be the cruise line that appealed to our family in the past. Things have changed in the last 5 years on Carnival. We chose the Horizon because of the timing and because it was a newer ship. The Pros - New Ship and very clean, the embarkation and debarkation were excellent, Never tried Your Time Dining before and was leary but we would up being ok with it. The Cons - My family hated the elevator system (I used the stairs so it did not effect me often), the food in in dining room was not as tastey, varied, and as plentiful as it used to be, the entertainment was not appealing to us, and the comedians onboard that week were awful. We never paid to eat in one of the extra $ dining rooms, but we did try the Mongolian Wok and Guys Pig and Anchor at lunch when they offered free meals. We liked the Mongolian Wok, but were disappointed in the BBQ options (except for the pulled pork, it was good) The excursions we chose were great. We did an ATV ride in Grand Turk, Dunebuggies and Monkeyland in Dominican Republic (these two excursions were the best we have ever done on any cruise), no excursion in Curacao only walked around town, and De Palm Island in Aruba (this was very nice). The excursion for my husband and son in the Domincan Republic was late getting back to the ship, but as promised the cruise line waited for the group to return (there were only 8 of them on this dune buggy excursion) and did not leave them! The overall experience was a good one, but we were bored a lot of the time while on the ship. Maybe it's because our children are now in their 20s and we have cruised about 9 times. It could just be getting old for us. Read Less
Sail Date: July 2019
For some background, my dad took me (19 years old) and my brother (27 years old) on our first cruise. Since this was my brother and I’s first cruise our expectations were not high. We saw a lot of bad reviews before coming but we decided ... Read More
For some background, my dad took me (19 years old) and my brother (27 years old) on our first cruise. Since this was my brother and I’s first cruise our expectations were not high. We saw a lot of bad reviews before coming but we decided to give the cruise line a shot. All of the ports on this cruise were gorgeous and we had a good time other than the ship being delayed causing us to get off early to make our flight back to Toronto. This is a long review but I hope it helps. Pros / SERVICE: Sheldon Dsouza the bartender and his girlfriend Maria are great! They were the best thing about the cruise! Sheldon is usually in the blue velvet lounge at night. They were also the best service we got on the ship. The ports were also beautiful. Time of ship / Communication of workers: I have heard cruises are usually on time but this one would arrive and leave late from the ports. Two days before the cruise ended, they notified us we would get into our last port late causing us to miss our flight. There was not much help from reception at all to help us figure something out and what we should do. We ended up getting off a day early, in Croatia. We dropped about $1400 on plane tickets to Venice so we could catch our flight from Venice to Toronto. Reception told us all we had to do was go to deck 4 and ask where immigration was. But nobody knew and was just sending us to different people. We were supposed to get off in Venice at 9 am, so the travel person with Expedia that we were organizing the trip with told us just not to book our flight before 12. We booked it for 12:30 and she said we would be fine. Now that we were getting in 2 hours late, we would miss our flight. (Note: Our friends we met told us they did not get to the airport till 1pm. Lesson learned to book a late flight or book one for the next day!) Boarding/First day: The day the cruise started, everyone seemed to get boarding passes/luggage tags in the mail but we got nothing. Disembarking at the ports were not organized at all unless you had an excursion it was pretty organized. Boarding in Brindisi took a long time to board, I guess since everyone got back at like the same time on the shuttles. For the restaurant seating arrangements; we did not have any arrangements till the day of. Unlike others had it done before they got there. Apparently, they have difficulties with the Canadian website so that may have been the problem. Kids/Activities: there were a lot of kids on the cruise and all were around the pool area so could not really “relax”. There was an adult’s only area on the top deck for an extra fee but it is not worth it. It is just a bar and some chairs. I also found there were not a lot of activities during the day which was fine since we would just spend the day at the port. Money: We choose MSC due to the fact it was cheaper. But a lot of added stuff just boosted up the price, like the fact water or soft drinks were not included so you had to buy the drink package. Free water in the caf, but buying water bottles at dinner was 2.90 euros for the big one. Not a big deal but even though we said no they added a unisef donation (1 euro/ person). Security: there was a lot of security to get off / on the boat. Which I think caused most of the delay to get onto to the boat. We had to keep retaking our picture since they did not like it and thought it was too blurry. Theme nights: the cruise line did not let us know the theme nights beforehand (formal, white, causal). So, we packed nice clothes for dinner of course, but my brother and my dad did not pack white. There was then a white party at night so they did not want to go and be the only ones not wearing white. So, would have been nice to know beforehand. Entertainment: Did not go to any during the day since we were enjoying ourselves at the ports. At night, we went to the shows. They were good. Some nights they had a party after but we did not attend any. We would just go hang out in the blue velvet lounge with our favourite bartender (Sheldon). I did not go to the disco but I heard from someone else they did dance lessons in there one night lol. Wi-fi: wi-fi sucked and gets used up very quickly. You can track the usage online though and see which person uses the most Wi-Fi. You can all use it at the same time but it does make it run a little slower. Food: food at dinner was very good. Breakfast and lunch were not as good. During breakfast once, there is a sit down one and there was a hair in my pineapple. They asked if I wanted anything but all I wanted was a fruit tray..without hair lol. They got my room number so we thought maybe they would do something but they did not, which is fine. It is also a mess trying to get around the buffet area since it is so busy. There was a snack bar open at night but it was very upsetting since there was barely any food (if you want pizza after 10:30 you have to pay for room service). Cabins: We had an oceanview balcony. It was small for three people but the balcony helped with getting air into the room. Our fridge did not work though; we let them know and they came two days later. We just wanted the fridge to keep our own water cooler but keeping it out in the room kept it colder than the fridge. Fitness & Rec: Gym was small. They also said there was a ‘golf practice’ on the ship but there was none. When I asked where it was they pointed me to the mini-golf even though on the signs on the ship it showed golf practice on deck 13 and mini gold on deck 15. Also said there was a ‘power walking track’ but there was no track either. Excursions: The most organized thing about the cruise. We did a “bus transfer to Olympia” in Katakolon and just bought our tickets to inside there. We saved about half the price without doing the tour and we loved it. They had signs explaining what everything was, so if you can read. I suggest doing this instead of the tour. In Athens, we did “Athens and the Acropolis”. Very busy but the tour guide was good. There was not much free time in Athens to eat so make sure you eat before or bring food. Then in Dubrovnik, we did the Kayak tour and it was beautiful. It is a lot of work but loads of fun. Lunch is included in the tour which is nice. Would I take this cruise line again or recommend it? Nope. WE ALL LOVED THE PORTS THOUGH! Read Less
1 Helpful Vote
Sail Date: July 2019
This is our fourth Carnival cruise and second time with our teenagers. The ship seemed very well maintained and clean. It clearly showed how hard working staff they have on board to keep the ship clean and enjoyable. My husband and I were ... Read More
This is our fourth Carnival cruise and second time with our teenagers. The ship seemed very well maintained and clean. It clearly showed how hard working staff they have on board to keep the ship clean and enjoyable. My husband and I were also impressed at how thorough the staff was in cleaning the upper pool deck area each and every night. The extent of the staff draining the pool water nightly and literally scrubbing the entire pool and pool area was so good to see. We felt very welcome and most all staff was always smiling and very helpful. Our cabin was very clean and I always looked forward to coming back in the evening to a new towel animal lol. I cannot say enough about our stateroom stewardess Vasy and we hope this compliment makes it to her. She was very welcoming and thorough. She made us feel very comfortable and went out of her way to accommodate us and our teens which stayed in a seperate cabin. Dinner was amazing. There were many choices each night from your appetizer to the main dish followed by dessert. Another shout out to our service team in the dining room. Team Headwaiter Aldie,team waiter John and assistant team waitress Pascual. They were all so polite and thorough. We cannot say enough about them and again hope they see this and deserve a high five for all their hard work and pleasing the customers. My husband Tony and my son Nick and daughter Marissa as well as myself Bobbie Jo thank them all for a wonderful and memorable experience aboard Carnival Elation!!!! Read Less
Sail Date: July 2019
This will likely be our last Princess cruise. Our ship was outdated and not special. We cruised on Princess 10 years ago and it felt very special and grand. All that magic was gone this time. -The last day several staff members ... Read More
This will likely be our last Princess cruise. Our ship was outdated and not special. We cruised on Princess 10 years ago and it felt very special and grand. All that magic was gone this time. -The last day several staff members were rude to us. They seemed short on patience in general but all bets were off on that last day. -Items were left in cabin from the family ahead of us. -Buffet was OKAY at best. -Paid ahead of time to have the stuffed moose in the cabin for our kids. Instead they got a vouchure to go downstairs and pick up their moose. I thought maybe the staff would make it special but no...."Here's your moose." I'm still not sure what the point of paying ahead for that was? -WHY DO YOU CHARGE FOR WATER?!? I still don't understand why the FULL BEVERAGE package doesn't include bottled water? -Everything feels like a scam. It all comes with a sales pitch. Free mini facials, cocktails with the captain....SALES PITCH. Speaking of this if you don't want people to come in the jewelry store ON THIS SHIP for their free necklaces then don't put flyers about it under the door. I expect that aggressive behavior from the shops on land but not on the boat and not towards two 8 year old girls. -We had a large group of 15 and were never able to sit together at dinner. It was always 2 separate tables. I guess that's about it. I will say they get you on and off the boat a lot quicker these days. Read Less
Sail Date: July 2019
We chose this cruise because of the ports of call and our Parents, who went with us, are Platinum members on Princess. The check in was the quickest we have experienced in comparison to Royal Caribbean. The Food choices each day in the ... Read More
We chose this cruise because of the ports of call and our Parents, who went with us, are Platinum members on Princess. The check in was the quickest we have experienced in comparison to Royal Caribbean. The Food choices each day in the restaurants were excellent and very appealing to look at. PROS: Check in process was efficient and quick The itinery was great. Ports of call were gorgeous and perfectly fit our bucket list. Staff was very friendly and professional. This was especially true with stateroom Stewards and casino hosts. Bar staff was quick and friendly. We booked interior rooms because we didn't plan on staying inside. Were very surprised with how spacious the rooms were and the bedding was so comfortable!! CONS: Entertainment was very poor and catered to over 70 crowd. No variety each night. Food in Dining rooms were great but Buffet selection and taste was poor. Part of our excursion was canceled to rough seas(Amalfi Coast and Pompei) They took us to Sarrento by bus and dropped us off at the square for 1 hour. Poor substitute for a boat cruise down the Amalfi Coast. Princess credited us $40 for the change in itinary. Eve though I appreciate the thought, I think this was highway robbery when you consider the substitution. I felt that Princess Excurtions did not credit us the appropriate amount for the shortfall. How can you compare the experience and price to being dumped at the city square to sit in the hot sun for an hour. I would have preferred to return to the ship and use the credit on another excursion. This left a poor taste in our overall impression of the cruise. They lost one star for this experience. Read Less
Sail Date: July 2019
We departed from Seattle. Right from check in of baggage to embarkation, was a breeze. Ship was really clean and well maintained throughout the cruise. We were a group of 23 including kids. All of them enjoyed the cruise. My friends ... Read More
We departed from Seattle. Right from check in of baggage to embarkation, was a breeze. Ship was really clean and well maintained throughout the cruise. We were a group of 23 including kids. All of them enjoyed the cruise. My friends balcony rooms were nice. Even my stateroom with Ocean View was good. I would say for four it was spacious. They always kept the rooms very clean. Also the aisles were very clean. Fairly large window but I wish it had a balcony. Food choices were good. But not great. Overall I would say they were fine. Can't be too picky for a cruise. Loved the free desserts in Intl Cafe. Good selection I should say. I would definitely recommend this cruise ship if the ports are want you want to visit. Overall a very good experience. Unusually warm weather in Alaska . But beware of Internet access. PRETTY SLOW. and practically USELESS. They need to do something about it. Read Less
Sail Date: July 2019
I just came of a 8 day cruise on the Carnival Horizon and it was the worst experience I have ever had on a Carnival ship. I will start by saying that the boarding process was fine. Once on board we went to the Lido deck while waiting ... Read More
I just came of a 8 day cruise on the Carnival Horizon and it was the worst experience I have ever had on a Carnival ship. I will start by saying that the boarding process was fine. Once on board we went to the Lido deck while waiting for the cabins to be ready. When we did go to our cabin #6445, we found that the cabin was nice, but we found that there were not any bathrobes in the cabin which your advertising states that there should be. I will say that the cabin steward Muh was very good and did a good job throughout the week. My party had the any time dining and on the first night we went to dinner and were seated at the back of the dining room walking past numerous empty tables. We ordered our dinners and appetizers and then waited for them to be served. The appetizers came and some were good and others were inedible. When the main course arrived not all of my parties meals arrived at the same time and when they did they were either warm or cold. We all agreed that it might just be because it was the first night. The next morning was a sea day and we all met for breakfast for the sea day brunch. We we were seated it wasn’t very busy yet. We again ordered our meals and the same issues occurred. The food was not brought out at the same time. One of my party order the Seafood tower and the bagel that came with it was so hard it was inedible. We constantly had to keep asking for coffee to be refilled instead of the wait staff offering to do it. We also had to refill our own water. One morning my wife tried the 12 hour French toast and it came out and it was raw inside. That afternoon and every day we went to the Lido deck for lunch and I will tell you that the only thing in our opinion that was good was either the Deli which you had wait in a very long line or Guy’s Burgers which also had long lines. In my opinion that was due to the poor quality of the food on the buffet. That evening we again met for dinner and we we again escorted to the very back of the dining room past many empty tables. We were put in a secondary dining area that was so dark you would not have be able to see the food when served. At this point I went to the hostess to complain and the Maitre D heard me and I explained the situation to him. He did arrange for us to have a table closer to the from and also gave us a very good waitress named Healene who we had for the remainder of the trip. Unfortunately the quality of the food never improved for the remainder of the trip. We were constantly having to asked for something else to eat or just not finishing our food. We went to several shows in the lounges and found them to be of very poor quality and actually walked out of several of them. The one that we looked forward to called the Celestial Strings was a huge disappointment. They also offered one that was Music that was from the Big Band time that was ruined by interjecting modern music into it. I know that this is a new and bigger ship, but I found it to be not a easy ship to get around in. In my opinion, to get to certain areas of the ship you have to either go up or down a deck to get to them. Even though I found the dining experience to be bad, there was one thing that surpassed that and that is the elevator system. I have never heard so many complaints by so many people about the elevators in all my years of cruising. It has to be the most idiotic system I have ever seen. You press a button and you are assigned to an elevator and you have no idea when that elevator will arrive because you don’t see what floor it is on. Many a time after waiting several minutes we would end up taking the stairs. This is not a big deal when it is one or two flights, but is very annoying when you are on deck four and you want to go to deck 10. The ship has a Serenity area that is just for adults, but it is beyond my understanding how you don’t have a pool on that same area. We did use the pool at the stern of the ship but found it to be overcrowded and felt like sardines when in it. We also went into the hot tubs on several occasions and they were just warm and the jets were very weak. No air in the jets for the relaxing feel. My wife and I both enjoy going to the casino when we cruise and I will tell you that we found the casino staff all very nice. The only complaint I have is that the cigarette smoke and smell is so bad that being non smokers it is very hard to stay for very long. You would think that this being a new ship they would have done a better job on recirculating the air in the casino to remove the smell. Even when the casino was closed when in port if you had to walk thru it, it stunk. I have been a frequent cruiser on Carnival and have never had a bad experience until now Read Less
1 Helpful Vote
Sail Date: July 2019
My spouse and I had wanted to do a New England / Canada Cruise for sometime. We were fortunate enough to have benefited from a last minute sale from Princess Cruises that allowed us to experience this wonderful itinerary. Our experience ... Read More
My spouse and I had wanted to do a New England / Canada Cruise for sometime. We were fortunate enough to have benefited from a last minute sale from Princess Cruises that allowed us to experience this wonderful itinerary. Our experience aboard the Caribbean Princess was generally very good but there are some minor issues that should be reviewed by Princess in order to improve their service onboard this ship. We booked an Oceanview Cabin that was partially obstructed but were pleasantly impressed with the size of he cabin and the storage space that was available for us during this cruise. The bathroom on the other hand was quite small that lacked storage space for toiletries and one needed the skills of a contortionist to benefit from the space provided in the shower. Our Stateroom attendant was excellent and our cabin was kept in immaculate condition. We participated in the Anytime Dinning and our overall experience was varied depending in which dinning room we were assigned for that evening. In the evening some of the Dinning Rooms were at capacity when we arrived and the Maitre D would often assign us to another Dinning Room in order for us not to have to wait for a long time for a table. This resulted in mixed results in regards to the service we were provided by the staff, Generally the service was very good but on occasion the server would get the order wrong and the wait times for service would vary from a few minutes to one one occasion twenty minutes. The quality of the food in the Dinning rooms also varied from being very good to poor, Over the years we have observed, as well as other long time Princess Passengers, that the quality of food in the Dinning Room has somewhat deteriorated although it"s still better than many other Cruise Lines. On the other hand the food in the Buffett was surprisingly very good and the selection of food was impressive. We attended two speciality restaurants onboard the ship including the Italian and the BBQ Restaurants and found the service and food to be excellent. The entertainment onboard the ship was very good. The production shows were off a very good quality although one of the production shows experienced some technical problems and it was cancelled half way through the performance. The Princess Band, performers and cast members of the production shows were of a very high calibre. Outside of the never ending Art Auction so called Enrichment Programs there was nothing in regards to guest speakers to discuss the Historical significance of the ports we were visiting. Outside of Halifax we booked our excursions through the Princess and we enjoyed all of them. Most of our excursions were of walking variety and did require a certain level of fitness. Clearly these excursions should not be booked for people with any mobility issues. The only issue regarding excursions was what occurred during this cruise was in the Port of Newport. This Port required tendering in order to get ashore and the process that took place regarding this experience can only described as a fiasco! It took up to two hours for some passengers to get ashore through the tendering process from the ship. Needless to say there were a number of unhappy passengers on that day. Overall we did enjoy this cruise and we definitely would book another cruise with Princess. Read Less
Sail Date: July 2019
First the good points of our cruise. We feel there has been a big improvement in the quality and variation of the food on Britannia, we cruised with P & O twice last year on Azura & Ventura and without doubt the food this time was ... Read More
First the good points of our cruise. We feel there has been a big improvement in the quality and variation of the food on Britannia, we cruised with P & O twice last year on Azura & Ventura and without doubt the food this time was improved. It was of good quality and varied even in the Buffett. The Buffett area is also a much better design than on other P & O ships which are too ‘tight’ and get very crowded. The entertainment was very good and there were some good deck parties. Our ‘restricted’ balcony G408 was not really restricted and neither was G410, G412, G414, G416 these rooms fall between a large gap between the lifeboats yet they are lower priced due to a very slight restriction. We could see straight out and sideways With nothing directly in our view. If you want a bargain balcony then these are the ones to go for. Our room was nice and a decent size. We didn’t have the drinks package because it is just to expensive but the drinks purchased separately are of a very reasonable price. Now for the negatives. As I say we booked a midship balcony room on deck 8 but the balcony is the smallest we have ever seen. You cannot sit straight looking out to sea they are that small. The ship in parts is very poorly designed. The stairs in midships only go up to deck 7? So unless you walk to either end of the ship you cannot walk up or down from midships from deck 8 and upwards. It’s just bonkers. The lifts are also small. On deck 17 at the aft is what I can only describe as a large bath, it is supposed to be a plunge pool but it’s just too small with vast amount of wasted deck either side. We never used it because it was always full. This pool should fill the width of the deck. The ‘sunset bar’ at the aft is lovely but they play background music that is so quiet it may as well not be on. The reason given for this was because guests in the suites below complain?? We and others asked for the music to be raised to a very reasonable level, not loud, until at least 11.30 but it was refused. It takes away a lot of the ambience of the bar. Towards the front of the ship is the ‘Serenity pool’ for adults only but the bar stops serving at 6pm?? So there is not an adult only bar on outside decks after 6pm. On deck 16 in the centre of the ship is the Lido pools, a great family area but above this on deck 17 looking down on the Lido the ship is crying out for a bar just like on Ventura or Azura. A couple of entertainment planning issues we had and that other guests complained about were that the ‘Crystal bar/room’ was just not used to anywhere near it’s capacity. It was almost predominantly used for old style dancing and apart from a few times was always only a quarter full. This is fine if like Ventura and Azura there are two live music bars to chose from but there isn’t so most people only have the choose of the ‘Live lounge’. In respects of the ‘Live lounge’ there was no thought given to the fact that most passengers see the last but one night as a party night and with that in mind many of us turned up to party and dance the night away only for the party to be flattened by a poor comedian who came on at 23.45hrs when lots of guests were dancing. The problem then was that there is no where else to go to dance or party. The service we received was also very patchy and on the whole was below standard. We had done nine cruise before this one with four being P & O ships so we know what to expect but I’m afraid the smiles, interaction, attention to detail has gone from many of the waiters, waitresses on deck and within the restaurants with the exception of the ‘Glasshouse’ for some reason. Without doubt they work hard and we are very chatty, polite people who love having a laugh and it must be hard doing their work day in day out but that’s what we pay our money for. It may seem like it just us morning but there were lots of other passengers who noticed this. One last moan and something to be aware of and it will probably be the same on most ships is that if you go on a cruise in school holidays be ready to expect uncontrolled children approx 8 to 16 running around throughout the ship at all times especially in the corridors. We watched many parents just let their kids do this without a word being said. A constant ‘thump, thump, thump’ was heard. We have had our own children and now have grandchildren but we would never let ours be totally out of control like a lot of what we saw were even in the ‘Glasshouse’ whilst we ate some were running around our table whilst their parents drank oblivious to everything. We wouldn’t go on this ship again although in spite of everything we had a great cruise because the food was good, we met lots of great new friends and the weather was great. Something to ponder though is that someone probably got paid thousands of pounds to design this ship yet there seems to have been some glaring mistakes. Read Less
Sail Date: July 2019
I chose this cruise because I had a pleasant experience with Carnival 2 years ago on the Carnival Liberty. I should have chosen another cruise line, the first trip seemed to be a one-off lucky good time. SHIP CONDITION: The sunshine ... Read More
I chose this cruise because I had a pleasant experience with Carnival 2 years ago on the Carnival Liberty. I should have chosen another cruise line, the first trip seemed to be a one-off lucky good time. SHIP CONDITION: The sunshine is dirty, tired, and cabins DO smell as reported in other reviews. The porter entered our room without permission, and with the DND tag hanging on the door on the first night of the trip. My 16 year old and I were both horrified. There was no explanation given for the mistake. When we boarded the ship and entered our cabin it smelled like foul body odor, carpets were stained, the bathroom was dirty. We thought it would be nice/special because I paid extra for the “Cloud 9 Spa Balcony Cabin”. Clearly a huge waste if money! I was also told by Carnival’s Customer Service when I booked the room that ALL Spa services were included with the cost of the cabin... Not true. Anything to make a sale I suppose, or horrible training of Carnival staff. POOLS: The 3 so called pools are tiny, dirty, and don’t adequately serve the number of passengers (approx 5,000). One of which is the waterslide landing pool, which is considered a “swimming pool” and advertised as such. We did not use any pool on-board the ship due to filthy conditions. Deck floors were sticky and filthy, all around gross environment. PORT CONDITIONS: The Charleston port was awful, like a state fair pole barn. Hot, foul smelling, and we were herded like cattle despite purchasing “Faster to the Fun”. Upon arrival it was awful, and departure was even worse. Employees were rude and acted as if we were not welcome. A shame because Charleston is beautiful... Apparently many people drive from Charlotte and other nearby locations to use this port. It is not managed professionally, it was extremely hot and everyone was moody. FOOD: The food was frankly terrible. The buffet food was dull, repetitive, and similar to school cafeteria food. Over or undercooked, cold, and ingredients were not posted. (I have food allergies). The saving grace was Guy’s Burger Joint. That was good, and I could trust it. Even the buffet desserts were awful. One fellow passenger chose chocolate cake and said to me “Well if I add a heap of chocolate sauce it might then taste like chocolate!”. We did not eat in any of the restaurants on-board for fear the food would be just as bad and we would have to pay extra for more bad food. Room service was also poor. Coffee was bad, half and half was delivered in a plastic cup. Simple chicken tenders from room service were over-cooked and non-edible. CUSTOMER SERVICE: The customer service was terrible onboard and on excursion shuttles. People were not friendly, there was no excitement in the air. It was dull because our hosts were dull. We were not treated as guests who in some instances paid a great deal of money for the cruise. Honestly it felt as if we were a burden that the staff didn’t want to deal with. We seemed to be an added chore. Our shuttle to Blue Lagoon Island was “ok”’on the way over. We were told we could return to Nassau at 1:15. We made sure to book our VIP Dolphin Swim early so we could go shopping before we had to board the ship. We waited in the heat for the 1:15 shuttle, but when it arrived the captain advised he was not transporting anyone until 2:15. At least 100 people were in line, and we asked why. He simply said the shuttle was cancelled, we had to wait. After many people complained he relented and allowed us to board. On the way back to port the music was blasted so loudly that we had to cover our ears, many of us complained with no resolution. Almost comical in hindsight, rows of passengers with our fingers in our ears! And again, the crew was very rude. By the time we got back to port we only had time to shop in the port shops, which are questionable at best. We didn’t feel safe, so we returned to the ship with no cool Nassau souvenirs. This was absolutely unacceptable. AIRPORT TRANSPORTATION SERVICES In Charleston you can Uber to and from the airport for $40.00 total. The Carnival transportation is $30.00 per person per destination for a total of $120.00 for two passengers. The transport service was seriously disorganized. I paid for transportation from the airport to the ship, with the intention of price shopping Uber for the ride back to the airport. On my way to the airport (to get to Charleston) I called Carnival to make sure my transportation was lined up because I had received nothing in my cruise documents except a notation that I had purchased that “excursion”. The Customer Service employee told me I had not purchased transportation. I advised I had my receipt in my hand, and tried to give her the confirmation number. She wouldn’t take the number and said my payment was not processed. She then told me to call the shuttle company! She gave me the number rather than calling herself. I proceeded to call them. I was told that my daughter and I were listed as confirmed passengers and that the Carnival employees were not trained properly on a new internal system. Needless to say, after price shopping we chose Uber for our trip back to the airport when we left after the cruise. Carnival charges MUCH TOO MUCH for airport to pier/ pier to airport shuttle service. They make you believe you “need” to purchase through them, paying exorbitant fees. OVERALL EXPERIENCE: The Carnival Sunshine, as I said, is an old and tired ship. The employees act as if they are old and tired too. I consider this cruise to have been a huge waste of money, and will not ever cruise on this particular ship-if I even cruise Carnival-again. If I was offered a free cruise from Carnival via Charleston I would not accept because it was such an awful experience. It is so disappointing when you look forward to, and pay for a trip that is meant to create meaningful memories, and walk away with this. A whole lot of nothing except shoppers remorse. ADVICE: Price shop ALL cruise lines. They all have specials, don’t assume Carnival is all you can afford. The sunshine was basically a floating bar providing transportation to Nassau. Look at all of your options, I wish I had but was under the impression that I was getting a good deal because I am a VIPF member due to past cruises. Once I realized I had over-paid it was too late to cancel the trip. And most importantly, don’t cruise from Charleston, SC unless you are willing to deal with undesirable circumstances. Read Less
1 Helpful Vote
Sail Date: July 2019
ship needs revamp. dining ok if you like a curry or high fat foods.Entertainment .poor. The only good thing about this cruise were the bar and waiting staff and the ports of call . Only ate in main restaurant four times as was put off by ... Read More
ship needs revamp. dining ok if you like a curry or high fat foods.Entertainment .poor. The only good thing about this cruise were the bar and waiting staff and the ports of call . Only ate in main restaurant four times as was put off by the chicken drumsticks chips and gravy,hardly a la carte. Buffet curry eggs and onion rice for breakfast or full English dripping in fat. cruised many times before and have never had to leave a bad review .you need a new cruise director as his vision of good entertainment is perhaps suited for an old peoples home at best.Kids club was a joke and they wanted $25 to ice a cake where as on all other cruises this would have been free . We spent in total £9000.00 on this holiday for two adults and two children paid for a la carte got chicken drumsticks paid for our children to be entertained did not happen,paid for great entertainment was not entertained Read Less
2 Helpful Votes
Sail Date: July 2019
We had been watching the last-minute deals for European cruises over the past few months, and when it transpired that none of our three young-adult offspring could join us on vacation, my husband and I made the decision to go on this 7 day ... Read More
We had been watching the last-minute deals for European cruises over the past few months, and when it transpired that none of our three young-adult offspring could join us on vacation, my husband and I made the decision to go on this 7 day Adriatic cruise out of Venice, even though it was at the peak of the insane tourist season in Europe--the deal we got was just too good to pass up! Having heard that the Celebrity Infinity is soon to be renovated and somewhat "worn", I was a bit concerned, but should not have been. The decor, carpeting, lounges and bars were inviting and well-maintained, and we found nothing to grumble about in that regard. Embarkation in Venice was seamless, allowing us to board shortly after noon, and we were greeted with glasses of prosecco in the grand foyer. Lunch was being served and we had time to orient ourselves to the ship prior to the obligatory mustering drill. Our cabin, despite having been reserved last-minute and being interior, was more than adequate: plenty of hangers, closet space, drawers, and shelving in the room and in the bathroom, though I could always used more hooks. An umbrella was provided, which turned out to be handy the first two days of the cruise, during which it rained quite a bit. Robes were provided. We never received an ice bucket in the room, but never requested one, as we had the beverage package and no need to have drinks in the room. Our cabin steward was friendly and unobtrusive and quickly realized we are late to bed, late to rise sort of folks. Having booked last-minute, we did not have a set dining time, but rather open seating: we were willing nearly every evening to sit with others and were lucky enough to meet some very lively dinner companions from Ireland, Scotland, and Britain (?no other Americans were willing to meet others at dinner?). The food was very good across the board, so we had no reason to try any of the specialty restaurants. We ate every breakfast in the Oceanview Cafe/buffet and enjoyed the omelet and waffle station. We usually returned from port days to eat a bit of something there as well, but always had dinner in the dining room. Given that we were at different tables at different times each night, it was not possible to develop any relationship with our servers, but they were all competent and friendly across the board. Nightly entertainment was good but not necessarily great: the comedian was a bit spotty, especially on his second night, the ship's dancers and singers were good and entertaining, the acrobats that appeared twice were GREAT, the musicians in the lounges were very good, and "Monananda" (a singer and guitarist couple from LA) were fantastic. They had a CD on offer one evening when out at the Mast Bar, and we felt badly that we didn't purchase one, but who carries cash around on board? Our SeaPass card was all we needed to purchase things on the ship! The fitness area was large and had plenty of machines to get a workout, but I always wish there were more FREE classes/activities rather than the for-fee ones (what about Zumba?) The locker room had 3 showers, 3 toilets, lockers, sinks, towels, and a hair dryer, but no lotion. The sauna was rarely busy but one evening it was merely tepid and not inviting. We only went on one ship's excursion as we had never been in Montenegro and didn't know what to expect. The port of Kotor was also our only tendered port and we wanted to make sure that, being on a ship's excursion, we would get back to the ship in time no matter what. Our excursion from Kotor went to Budva, on the Adriatic coast, and the only disappointing thing about the day was that, on the way back, we were brought to a "leather showroom" and had to watch models show the wares and then spent ~20minutes in the showroom being asked if we were interested in buying anything . . . NO. The ship is well laid out. The pools were a bit small for the number of passengers on the ship and the hot weather, but it was great to have the interior (covered) thallasotherapy pools to decompress some of the adults, as this was a quieter area (usually), and would be usable in inclement or cool weather as well. The Rooftop terrace was a comfy area where outdoor movies were shown and where Moananda played one night. The Constellation Lounge was the main area for music and dancing in the evening. The Rendevous Lounge was where much of the trivia was held. The Martini Bar was always hopping when we passed by. Read Less
1 Helpful Vote
Sail Date: July 2019
Planned and looked forward to this once a year itinerary for well over a year, sorry Disney but because of this poorly executed sailing we are trying another cruise line; just cancelled our B2B in 2020 and booked with RC. This 11 day ... Read More
Planned and looked forward to this once a year itinerary for well over a year, sorry Disney but because of this poorly executed sailing we are trying another cruise line; just cancelled our B2B in 2020 and booked with RC. This 11 day sailing was fraught with sub par entertainment at best, even the Aladdin musical was reportedly an understudy who could not sing! The movies were the same repeated over and over again instead of offering additional selections and in the 11 nights the Edge Effect was the only entertainment worthy of applause. Even the on demand movies were quite limited. The menu's were the exact same menu's they have been serving since at least 2016, just lost all of the magic. Sea days were boring unless you played bingo, trivia or made crafts, the pools hot tubs were ridiculously full of bodies, our dream vacation was a let down of gigantic proportions. The crew was mostly kind but even there one could see the difference. We paid an exorbitant amount of money and did not feel as if we were valued passengers at all. We have a positive outlook on life but dare I say this sailing was a huge let down. Of course the rain was torrential on Castaway Cay day, no wonder we were able to pay for an available cabana, but they ordered us to leave an hour early and still we paid full price. Disney we know you can't control the weather but you could have not charged full boat for the pleasure of sitting in the wooden hut. We were super disappointed from bow to stern. Debarkation was chaos and a night mare, everyone leaving at once, just a mass exodus funneling to the one area. It was nice Disney but so long for now, see ya real soon....NOT! Read Less
Sail Date: July 2019
There's a lot of cruising snobbery with the judging different "classes" of passengers so here's the deal, P&O are clever enough to cater for a broad market, love it or pay more and go Seabourn!! The joy of a big ... Read More
There's a lot of cruising snobbery with the judging different "classes" of passengers so here's the deal, P&O are clever enough to cater for a broad market, love it or pay more and go Seabourn!! The joy of a big ship is that you can avoid the areas which aren't to your liking and if you feel that way inclined the "types" you might want to avoid are away from the areas you probably enjoy. Yes, the ship decor is rather dark and my first reaction was to pine for the bling of Ventura but sultry Britannia grows on you. The public areas are cleverly designed with many nooks and crannies so you can be in the heart of the action or tuck yourself away as you choose. The Glass House is, as ever, excellent. The Crow's nest bar is back at the front of the ship and wonderful for pre dinner drinks. Recommend sitting away from the piano as it can be very loud. The atrium is very spacious with plenty of seating to people watch with a post dinner drink/coffee. Drinks service was excellent everywhere. If we were waiting we only had to indicate to someone and they were there. Crystal room was surprisingly pleasant late evening with lots of people taking to the floor. Didn't frequent Brodies or the casino but it was popular and pretty packed each time we walked through. Breakfast, lunch and evening restaurant food service couldn't be faulted and the attention for special dietary needs was outstandingly accommodating. A couple of meals were overcooked but there was absolutely no issue with getting plates changed. Of course it would be better if they didn't need to be returned but with thousands of guests give the staff a sporting chance by asking for better, they are happy to oblige and would much rather you went away happy. Desserts weren't too special but OK. Didn't frequent the buffet much but when we did there was plenty of room, staff were very helpful, friendly and food good. Spend a moment to talk to the buffet chefs, they don't get much guest interaction and will appreciate it... Joseph, my daughter thought you were fantastic! Theatre plush and the Cinema is a nice addition. I missed the theatre waiter service but my husband hates it so goes to show can't please everyone. Gym well equipped and spacious. First 3 machines I approached were out of action but there were still plenty even when the gym was busy. Came to the conclusion that for the amount of hours spent in it, the Retreat is expensive when securing a fortnight complete package. Would we do it again? yes because the service in the Britannia Retreat was amazing and engaging, Sebastian and Jovan both a real credit to P&O. I've previously moaned about unhelpful reception staff on other ships but not so on Britannia, spoke to Carl a few times and he was very helpful and extremely likeable. Daily service charge has now been removed and here's the interesting bit, we left far more in tips to far more staff than ever before. I've once previously asked for service charges to be withdrawn because of poor service so it was great to reward such a change. I was told that the teenage Reef space wasn't as good as Ventura and Azura but the Reef Rangers were as cool as ever. The great part of cruising with youngsters is that because there are relatively few cruises in school holidays the kids look forward to reuniting with friends from previous cruises, you don't get that with most holidays. Security always checked that minors were accompanied when leaving ship, which showed they were on their game. We've done the port stops bar Cadiz before so no surprises there. Cadiz, Cartagena and Barcelona were our favourites. Although a really positive experience, there were 2 areas which fell short. The first was that the entertainment was by far the poorest we've had on a P&O cruise. Tucker's "comedy" material hadn't changed since last time we saw him! Thankfully, there were a couple of notable exceptions with the superb Lloyd Wade and We3. We paid extra to see La Voix in the Limelight club and were treated to a magnificent night and great food (menu is surprisingly small so we may have been just lucky to have what we wanted on the menu), brilliant vocals and comedy, La Voix, we'll be back to see you again. The 2nd area was the Captains Gala, which we look forward to for the pomp and ceremony. I've never known a Captain to be late for his own party and not have the decency to apologise, we walked out to go for dinner as he arrived and started his speech, really bad form and example Sir. Finally, of course there's the much talked about lack of stairs mid ship. This didn't bother us at all as we consciously try to burn off a few of those naughty calories by walking and climbing stairs, plus our group don't have mobility issues or a pushchair. Heard lots complaining though. Oh yes, embarkation, nearly forgot that. We've always found Southampton port staff to be brilliant and cheerful (even when they are trialling new arrangements for the huge Iona), disappointing that for the first time ever we were checked in by Mrs Sour Face Grumpy but soon forgot about her!! Read Less
1 Helpful Vote
Sail Date: July 2019
Having been on a cruise with my wife on freedom of the seas and really enjoying it I got together with freinds 19 in tottal and we all decided to go on independence of the seas and after the great re fit was looking forward to this. I can ... Read More
Having been on a cruise with my wife on freedom of the seas and really enjoying it I got together with freinds 19 in tottal and we all decided to go on independence of the seas and after the great re fit was looking forward to this. I can honestly say what a great ship the staff work so hard to keep it clean and the service they give is outstanding food is superb aswell. The thing that lets it down is far too many people on this boat during re fit they also added more cabins a lot more this results in over 700 plus more people on the same size ship as the last ship I went on freedom of the seas.... the obvious reason for this is to make more money but it is at the exspence of people enjoying there time on board. Sea days where awful it was like butlins holiday camp people reserved there sun beds early on and despite the so called 30 min rule for unattended beds this was never enforced. I had a balcony cabin for myself and wife and internal for my children also drinks packages I paid a small fortune for this and was not happy at some of the people on board and they ha e far too many teenagers on board there seamed to be gangs of them running around till early hours. I wish I had read the reviews before hand as everyone says the same thing. Shame on you royal carabian for putting profit before customers Read Less
1 Helpful Vote
Sail Date: July 2019
Unfortunately not a lot great to say about Liberty. Getting on board was super easy but having never sailed with carnival nowhere in any of the countdown emails did it give us any info about our sail and sign cards being at our stateroom ... Read More
Unfortunately not a lot great to say about Liberty. Getting on board was super easy but having never sailed with carnival nowhere in any of the countdown emails did it give us any info about our sail and sign cards being at our stateroom once on board our state room was not ready so we swam for awhile until it was. We had selected early dining while our dining staff was awesome and the food generally good the portions were very small. After fist night we decided to try the buffet (big mistake) the lines are super long and the fare is just ho hum. For lunch Guys burgers are awesome but everything has huge lines. Our state room was nice we were on deck 10 forward. Our steward was good. We went on one shore excursion in Nassau to Balmora Island. While not Carnivals fault the staff for balmora and the ferry to get us there was incredibly rude. On the ship the biggest complaint other than lines is not enough pools and the super foul almost raw sewage smell on the lido deck especially noticeable around the rum bar. When attempting to take in a movie on deck at night (in between carnival commercials that were never ending) the smell was almost overwhelming. Overall the liberty is an old ship in need of a port stay for upgrades, painting, etc. A good value for maybe a weekend getaway cruise but I would not recommend it for a vacation. Read Less
3 Helpful Votes
Sail Date: July 2019
This particular cruise that we took was a re-route from Cuba. The price was good and I wanted to see Freeport which I hadnt seen in years. The Norwegian Sun is an older ship, but was surprisingly fun and very enjoyable. The nighttime ... Read More
This particular cruise that we took was a re-route from Cuba. The price was good and I wanted to see Freeport which I hadnt seen in years. The Norwegian Sun is an older ship, but was surprisingly fun and very enjoyable. The nighttime shows were excellent with a huge cast and a very big stage. The only two things I didnt like was the casino which was so smokey I could only take it for 15 minutes. And for me the sports bar was pretty lame. Other than that things were pretty darn good. I loved Freeport. We took a taxi to the market and the driver then took us on to Lighthouse Point hotel. Price was $10 round trip per person, but I understand that taxi fare just went up a bit. There are a couple of day passes at Lighthouse Point hotel to choose from. We chose the $5.00 one which just gave us beach access and look around. There is also all inclusive and beach chairs etc. We walked through most of the Lucayan Beach resort areas and loved it as it had been years since we had stayed there. Most of the hotels are closed, but we still liked it. In Key West we took the air conditioned free city bus first as it was very hot at 1pm and got a feel for the the city and then took the Conch Train at $28.50 each and enjoyed that. In Nassau we took an excursion to the Zoo and saw the pink flamingos and also a tour of the city. It was well worth it for us. The food on board the ship was average in my opinion. Not terrific but certainly not bad either. Service was great. Overall I was very happy with just about everything especially the rooms 6208 and 6207. So nice to be able to sleep all night with no outside noise!!! Read Less
Sail Date: July 2019
This was our first Alaska cruise and we selected RCCL for the price and ship. Ovation is a beautiful ship, one of the most beautiful I have been on. (15+ cruises on different lines) It is huge but there was never a point that it felt too ... Read More
This was our first Alaska cruise and we selected RCCL for the price and ship. Ovation is a beautiful ship, one of the most beautiful I have been on. (15+ cruises on different lines) It is huge but there was never a point that it felt too crowded. Loved the three ports but wanted to see so much more. Here are some thoughts: 1)we did whale watching/Mendenhall glacier and it was great! So glad since we didn’t get to the other glacier. We also did White pass train, salmon camp and saloon. Great but didn’t care for the saloon. 2) Balcony cabin deck 10-perfect but crowded for 4 people-great room steward! 3) the teens with us did ifly and we all did Northstar twice! Reservations obtained on board with no problems. End of cruise, it is easy to get on Northstar 4)Teen club great! Great activities 5)Love Paul Shea on piano and Amber and oak guitar player. Also went to Marriage game, majority rules and R-rate comedian-all great. Pixels was confusing but great dancing. Casino only has 1$10 blackjack table-difficult to get on but an empty $500 table??? Stupid Loved two70-loved food and atmosphere! Hush dance party was super fun!! 6) Food was average and always the same. We did My time dining, had reservations and always had to wait while people were seated without reservations?? Service was slow but food was warm. They should try harder on the food creativity. Windjammers was not good at all especially breakfast. We ate at Jamie’s for lunch and it was just average 7) I thought the crew was good but random on enthusiasm. They weren’t as engaging as other cruises we have been on. Next time, we will select itinerary over ship next time. Read Less
Sail Date: July 2019
I booked thru a tour company. Had never heard of this cruise line until then, this was an absolute amazing cruise. The ship is spotless, all the crew is very helpful and friendly. The food was amazing. The excursions were very good. ... Read More
I booked thru a tour company. Had never heard of this cruise line until then, this was an absolute amazing cruise. The ship is spotless, all the crew is very helpful and friendly. The food was amazing. The excursions were very good. Did not have to pay extra for most of them. At lunch and dinner you could have all the wine or beer you wanted to drink. They had a sip and sail every night with other drinks you could have. Our dining room girl Ayu was amazing. We tried to sit in her area every day for our three meals. It was nice to try the different ethnic foods. It was so much nicer than the bigger cruise lines. Only 164 passengers. It was easy to get off and on for the excursions. Used the pool one evening, it was very warm and relaxing. I would recommend this cruise to anyone, but not a cruise for children. Read Less
2 Helpful Votes
Sail Date: July 2019
We chose this cruise to celebrate our 20th wedding anniversary. We thought we would enjoy it because we had taken an Alaskan cruise 17 years ago on Princess - it was a wonderful experience. The ports/locations were almost the same as our ... Read More
We chose this cruise to celebrate our 20th wedding anniversary. We thought we would enjoy it because we had taken an Alaskan cruise 17 years ago on Princess - it was a wonderful experience. The ports/locations were almost the same as our previous cruise so we were confident that we would enjoy that part of the cruise. So our only "unknowns" had to do with sailing with Celebrity to Alaska. This was our 8th cruise and our second on Celebrity. Our first cruise on Celebrity was 20 years ago on a much smaller ship - The Galaxy. The ship is old and showing its age in some areas. The carpet, furnishings, and furniture needs to be upgraded and replaced. The worst are the seats in the Solstice theater. They are so worn that they are uncomfortable- especially those closest to the stage. It is my understanding that Solstice is scheduled for an refurbishment soon. It is time. Cabin: We had the Deluxe Veranda. Plenty of storage and space for the two of us. We were impressed with the size of the bathroom- it is the largest bathroom we have ever had in a ship cabin (even larger than on Disney). The veranda was large with two chairs and a table. We had breakfast (room service) on our veranda most mornings. Our only complaint is the lack of electrical outlets and no USB ports. I'm sure that will be addressed in a refurb. Dining: Let me first be clear - we are not picky eaters or food snobs. We have always used the MDR and buffets for cruises and most of the time have been happy and often impressed. We usually do not use the specialty restaurants because of the quality of the free options. However, we were gifted 3 visits to specialty restaurants on this cruise, so we ate at Murano twice and Silk Harvest once. Murano is superb! Silk Harvest was good but not any better than the MDR. We did not eat at Tuscan, so I cannot review it. MDR was excellent. Now for the buffet - IT WAS AWEFUL! The food was pretty good, but the design leads to such chaos I couldn't stand to eat there. We ate at the buffet three times, and all three experiences were terrible due to having to hunt for a table, stand in numerous lines, and then navigate through the crowds to locate foods. We quickly came to the conclusion that we would have room service for breakfast (on our veranda) and do lunch somewhere other than the buffet. Entertainment and Activities: Celebrity needs to let the singers and dancers go- they were mediocre at best. I've seen better at highschool talent shows. The best entertainment were the guest entertainers. The comedian and magician were excellent. Service: AMAZING! Everyone from our room attendant (Charley) to our waiter (Dipo) were wonderful and attentive. Embarkation and Debarkation: Easy and efficient! I had read on these reviews that it was a nightmare and embarkation could take as long as an hour. We arrived at the pier and 15 minutes later we were sitting on the deck having our first cocktail! No joke - 15 minutes! Debarkation was just as easy and smooth. And now..... the reason we are now Celebrity Loyal - We purchase our flights through Celebrity. It was easy and the cost was the same as us doing it on our own. I thought it was the best way to ensure we wouldn't be bumped off a flight and would be rebooked quickly if our flights were cancelled on our way to the start the cruise (a fear I have always had). I really didn't think it would be an advantage for our flights home - BOY, WAS I WRONG! We arrived in Seattle and debarked around 7:30 AM (self-assist walk off). Our flight was scheduled to leave Seattle that night at 10:00 PM so we scheduled a private day tour to Mt. Rainer. At 4:45 PM I got a text from American Airlines that our flight had been cancelled and we were rebooked for a flight on Sunday morning - that was 48 hours later! At that point I called the Celebrity to see if they could help me - WOW! They were awesome! I talked to a man named Aaron. He thought is was ridiculous that we had been rebooked for a flight leaving two days later. His words were "that is unacceptable, I am going to see how to change that". Aaron was then able to book us on a flight for the next morning on Delta. Next, he made a reservation for us at an excellent hotel near the airport and told me to be sure to keep any receipts for taxi/transportation to the airport so he could reimburse us for that expense. I WAS BLOWN AWAY! Aaron (Celebrity) took care of everything in about 30 minutes over the phone! Given that we were still on our tour of Mt. Rainier, we were able to finish our tour, our driver simply dropped us at our hotel, we had an easy check in, were given 2 coupons for the hotel breakfast, and spent the evening relaxing! We didn't have to spend hours on the phone arguing with the airline or stand in line at the airport hoping for a voucher for a hotel stay. With that experience, we became Celebrity Loyal! We are already looking at Celebrity itenararies for 2020. Read Less
Sail Date: July 2019
We were first time cruisers looking forward to this cruise for many months - and it did not disappoint. We had an amazing time. We had The Key (which I recommend for those who don’t have loyalty perks) so embarkation was smooth. We loved ... Read More
We were first time cruisers looking forward to this cruise for many months - and it did not disappoint. We had an amazing time. We had The Key (which I recommend for those who don’t have loyalty perks) so embarkation was smooth. We loved the ship, the rooms, the staff and the activities. The scenery was stunning but we did not get close enough to see Dawes Glacier because there was too much ice, which was disappointing. Still Endicott Arm is spectacular. We saw lots of whales from the ship and tons of bald eagles in Juneau. Every single service person we encountered was friendly and professional. We were beyond thrilled with our room attendant Habibie. We heard a lot of experienced cruisers griping about the elevators and the food. But we loved the Windjammer service and food - in fact we ate most of our meals there. MDRs were hit or miss. The ports are fun - recommend excursions that get you out of the Main Street tangles of gift and jewelry shops. Overall we give the cruise an A grade and recommend it, especially for new cruisers and families. Read Less
1 Helpful Vote
Sail Date: July 2019
I selected this cruise for my annual summer vacation with my two grandchildren (both 6 years old). My grandson has Autism and I was searching for a vacation that would be appropriate for us all. I read that Celebrity Cruise had a Autism ... Read More
I selected this cruise for my annual summer vacation with my two grandchildren (both 6 years old). My grandson has Autism and I was searching for a vacation that would be appropriate for us all. I read that Celebrity Cruise had a Autism friendly program. I was excited to find out the details, so I contacted Celebrity direct and got the details. I was impressed that they were including a much ignored traveler and I booked the cruise the same day. I paid for two cabins and my grandchild were billed at the same rate as an adult. I won’t go into everything that was so “not” friendly about this cruise. But it started at boarding. It continued through the Muster drill and meal times were pathetic. Not only is this ship not Autism friendly. It really isn’t kid friendly. I went to guest relations to try to find a solution to standing in line for 30 minutes or more to feed two hungry six year olds. I was told that I could take my meals back to my stateroom. That wasn’t exactly true. The specialty restaurants will not accommodate you in any way. You have to eat the meal in the restaurant (with the exception of Sushi on Five).So we ended up eating in the buffet or room service for all 7 Days. We were able to order non- hot food from Sushi on Five ( most of their food was hot!) I refused to eat in a fancy restaurant and my grandchildren’s only options were hot dogs, pizza and an occasional hamburger. So we all ate the same foods. This was their vacation and it should have been special for them. We attempt to use their kids club. And after questioning the staff I learned that they have a “general” knowledge of Autism. The staff member complained that the parents with children afflicted Autism expected their children to have one on one supervision. That certainly wasn’t the case for me. I was looking for a safe place that the children could interact with their fellow shipmates. Not feeling comfortable with the staffs lack of training, we passed on that amenity. So to sum it up, I spent over $8,000 to eat hamburgers, pizza and hot dogs mainly in my cabin. But the highlight was the Alaskan scenery. I can best sum up this vacation as upscale camping. Nothing luxurious or special. I wouldn’t have been disappointed had they not misled me about their Autism program. There was no Autism program. This is pure marketing. Read Less

Find a Cruise

Easily compare prices from multiple sites with one click
Compare and book excursions for your next cruise