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Sail Date: April 2019
4200 cruisers and 1700 staff. Like being stuck in NYC. We waited in lines all week for elevators, excursions, drinks, dinner. You could not get into buffet and find a table or a chair at the poll. Taste & Savor had horrible service ... Read More
4200 cruisers and 1700 staff. Like being stuck in NYC. We waited in lines all week for elevators, excursions, drinks, dinner. You could not get into buffet and find a table or a chair at the poll. Taste & Savor had horrible service with buffet quality food. I can say the Manhattan room was best dinner on board. Great Stirrup Cay Island was so crowded with 2 other ships there you could barely get in water in the designated swim areas. Most non relaxing vacation I have ever had. Bahamas was nice but it took long to get there only giving us 4 hours at the Blue Lagoon. Disembarking was a nightmare and we had to walk down 4 flights with all our luggage to get in line as there was no elevators available. We walked more stairs all week and I am a cardiac patient. I will never cruise again Read Less
Sail Date: April 2019
Our cruise started with wind and rain. This was no way Royal Caribbean’s fault. I will not be reviewing this cruise based on the rough seas, high winds or the rained out excursions. Instead, I will base it on the the ship and room and ... Read More
Our cruise started with wind and rain. This was no way Royal Caribbean’s fault. I will not be reviewing this cruise based on the rough seas, high winds or the rained out excursions. Instead, I will base it on the the ship and room and on board entertainment. Our stateroom-1812. Very spacious and the floor to ceiling window was amazing. Plenty of space for a family of four. The in room refrigerator, large flat panel television and safe are great accommodations to the room. Our room tenant was great and very accommodating. And that is where the pros end. As I started, we encountered bad weather on this trip and during high winds, the window created a howling sound and as bad as that may seem that was nothing compared to the creaking sound caused by the gap along the wall/ceiling. This noise was so loud we were unable to sleep and went to guest services first thing in the morning to complain and possibly get a different room. We were willing to downgrade to get out of that horrible room. Unfortunately there were no available rooms or so they said. They acted as if this was the first complaint about the room but from the looks of the gap it had tons of paper wedges into the gap I am assuming to eliminate that horrible creaking. In calm waters neither of these problems were an issue. The staff and all the entertainment on the ship was awesome and would recommend this ship just not the room. Read Less
Sail Date: April 2019
We always cruise out of NYC, I cannot fly and the Port in NYC is fantastic. The pierside team was very helpful and the Port manager Kenny could not have been any more helpful. We arrived a little before 10:00 and were onboard by 11:00. ... Read More
We always cruise out of NYC, I cannot fly and the Port in NYC is fantastic. The pierside team was very helpful and the Port manager Kenny could not have been any more helpful. We arrived a little before 10:00 and were onboard by 11:00. This was our 7th cruise with NCL and 2nd on the Escape. We sailed one previous cruise with another line and were less than pleased almost to the point of not wanting to cruise again.      We sailed this past July and had a great time. We went to the CC meet and greet, and had the opportunity to meet some of the executive staff. We booked this trip, with 4 other families and there was a total of 15. We bid on the Haven upgrade and were successful. Since sailing in July and having made friends with the restaurant manager Mr. Melroy, we have stayed in contact and were happy to see him back. From day one he took care of the entire group. He was an absolute blessing for a large group.      This is our third NCL ship and by far the best, the Haven was as expected, nothing short of perfect. The concierge Adrian was spot on every time, the Butler Christopher took great care of us and the kids loved him. Dennis our room Stewart was also fantastic, always interested in our day and making sure we had a great time.  The haven family two bedroom worked perfect.  The kids had there own space and bathroom. Even with some of there friends watching a movie they were never under foot. Ample storage space for the Mrs's and my suit case fit perfect under the bed Read Less
1 Helpful Vote
Sail Date: April 2019
To get away with my mom and sister. The cruise was nice but things on the ship or dirty. All of the people that worked on the ship were so nice very helpful and just great overall. The ships furniture was dated and old our cabin was grimy ... Read More
To get away with my mom and sister. The cruise was nice but things on the ship or dirty. All of the people that worked on the ship were so nice very helpful and just great overall. The ships furniture was dated and old our cabin was grimy with the couch that was worn, had holes in it and just needed to be changed and updated. Stateroom attendant worked hard and was great. The entertainment was great and the destinations were wonderful. We loved our balcony and seeing the sun rises in the morning. The excursions were nice and the locals on the islands we visited really try hard to please the tourists. We didn’t want any excursions that were too physical because our elderly mother was with usWe were very pleased with that. Overall it was a nice cruise. I would like to see the rooms updated for the money you pay for that cruise. Read Less
1 Helpful Vote
Sail Date: April 2019
We were a group of eight, but knew 40 people on this sailing ranging from Elementary school to adults and grandparents. Everyone had an amazing time. We were in adjoining rooms 11286 and 11288. Room 11288 was larger with an angled ... Read More
We were a group of eight, but knew 40 people on this sailing ranging from Elementary school to adults and grandparents. Everyone had an amazing time. We were in adjoining rooms 11286 and 11288. Room 11288 was larger with an angled balcony. I believe it is considered a hump room. It was set up for our children with the couch in the front and their beds in the back. I much preferred that set up, to the king bed in the front of the room of 11288 because it made the room feel smaller than necessary. By my measurements room 11288 has about 5 extra inches in width. The balconies can be partially connected, but there is still some portion blocked. But having both of them was really a nice feature. Our dining staff were exemplary and went out of their way to assist with our allergies. At no time did it feel like I inconvenienced them, and they always took my concerns and needs very seriously. I do wish they had better dessert options for dairy allergies, but I know the chef tried to come up with items. It would have been nice if they had dairy free desserts. Overall the food was good, and the service impeccable. We did the ifly and the north star. Both were really fun. Our ifly instructor was incredibly calming and funny. He helped us go beyond the basics for those that had done it before, which was really appreciated. For those in our party that were afraid, he helped them overcome their fears and succeed in creating amazing memories. We took RC excursions to NASA. They used a company with yellow shirts, although the man on our bus said we could ask any guide with a yellow shirt questions in the park, when I tried to do so, a woman with the company said I did not pay for her tour guide services, merely to ride on their bus when I asked what the best attraction for children would be. I had no idea that there were two different tour options, but that was not a pleasant response. She had not begun any tour as I would not have asked that of someone giving a tour, since we were all congregating around the main entrance I figured a question on where to go was appropriate. So be forewarned that they don't give advice. Coco cay was lovely. It is a long walk on the pier, so wear comfortable shoes. The beach is beautiful and there are plenty of chairs. The pool is fantasy. I loved the white chairs in the water, as well as the swim up bar. There are plenty of chairs with umbrellas to use. The shops have decent souvenirs. Be mindful of the trees as they are planted in cement and I unwittingly stubbed my toe on one. The Atlantis is huge. It really helps if you know where you are going. Please look for a map before going to really understand the resort layout. They have dole whips which are great, near the kids pool play space. Because of height requirements I would recommend going with children who really exceed the limits. The rides are a lot of fun, but I saw kids who were too small denied access to the slides quite miserable. Please make sure to look at the height and weight of your child to not disappoint them. I have to speak about the shows on board. While the acting, singing, stagework, anamatronics, musicians, lighting all did an excellent and amazing job, the overall stories of the shows were confusing at best, and disturbing at worse. If you have a dying family member, skip the gift. The story was terrible. We sat next to someone who saw it 10 times and still could not figure it out. It was just a terrible plot and unnecessarily sad. Spectra's Cabaret was very loud, please bring ear plugs to save your hearing. The TVs were cool, and the stage work was excellent. I enjoyed the music and the showmanship. The bumper cars were a huge, huge hit with my family. I wish we got towel animals daily, but only received two. What we did get were interesting, a frog and a dog. My in laws got a peacock. The one issue with the ship is that the elevators were always going out of order in the aft section of the ship. I spoke with maintenance in person after we were stuck inside the elevator. From speaking to numerous other guests, our experience was not isolated. The elevators would stop on floors and not open doors until someone outside of the elevator would push for the elevator. Sometimes, even when you had a floor pushed and the elevator was going in that direction, it would stop and change directions missing your floor, or not taking you to a higher level floor. The forward elevators seemed to work properly, but with a room in the aft section it made traveling slightly difficult. Overall the ship was great, the staff excellent, and the weather wonderful. We already miss being on board. We were sad to see no April 2020 ships from NJ, except a transatlantic ship which does not fulfill our spring break needs. Read Less
1 Helpful Vote
Sail Date: April 2019
This was our first cruise and everything was above expectations! The crew, service, entertainment and food was excellent. Everyone was always so very helpful, always greeted you with a smile and did everything they could to make sure you ... Read More
This was our first cruise and everything was above expectations! The crew, service, entertainment and food was excellent. Everyone was always so very helpful, always greeted you with a smile and did everything they could to make sure you were satisfied. We enjoyed the variety of food they offered and all the different restaurants to choose from. The bars were very nice with great views to sit and relax and enjoy your day or evening. The entertainment was great and a lot to choose from. They have something going day and night to fit your schedule. Or you can even go and relax by the pool and watch movies under the stars! Amazing!!! We did not know what to expect since this was our first cruise and we are so very pleased with the whole experience!!! We are looking forward to our next cruise and will be booking with Princess again soon!! Read Less
1 Helpful Vote
Sail Date: April 2019
We always ship Princess. This trip was not up to our expectations. Cleanliness of room, problems with bathroom and continued after steward was notified. Problems with internet usage. Front desk staff not helpful at all. We are elite ... Read More
We always ship Princess. This trip was not up to our expectations. Cleanliness of room, problems with bathroom and continued after steward was notified. Problems with internet usage. Front desk staff not helpful at all. We are elite status and laundry service was charged. Was very difficult to get charges removed. It was necessary for us to visit the service desk multiple times before the correction was done. Horizon staff not accommodating. We had to ask for drinks several times and we were told if we didn’t like something we could move. Our bedding was good. We would have preferred a top sheet for cover. The ship was not user friendly. Difficult to navigate from one end to the other. Other ships seemed much easier to get around on. We will continue to use Princess however we will probably reserve other ships. I’m not sure we will travel the Royal Princess again. Read Less
3 Helpful Votes
Sail Date: April 2019
We were really excited to be on the Summit on the 3rd cruise after the drydock "Revolution." About us: My husband and I have cruised since the early 90s. Our first Celebrity cruise was a 7-day Inside Passage Alaskan Cruise ... Read More
We were really excited to be on the Summit on the 3rd cruise after the drydock "Revolution." About us: My husband and I have cruised since the early 90s. Our first Celebrity cruise was a 7-day Inside Passage Alaskan Cruise on the Mercury for my parents' 50th anniversary. Eleven other friends and family members "just happened" to show up for the cruise and the anniversary celebration. We loved it! We now cruise (mostly just the 2 of us) once or twice a year, in AQ, Concierge, or regular balcony cabin. This cruise was special because my parents and my brother were with us. Overall impressions of the ship: I liked the new colors and the fresh feeling on the ship. It has been years (2007) since we have been on an M-class ship, so some of my comments are likely due to that. Lounges: The Martini Bar did not work for us, because the bar was usually full, and the tables only seat 2 and are lined up in a row. There was no way that the 5 of us could sit and have a drink. Cellar Masters turned out to be our pre-dinner lounge of choice, mainly because it is quiet, and my parents don't like loud music. I liked Rendezvous; the entertainment was not too loud for my husband and me. We used Sunset Bar a lot, but only for getting drinks to take to our cabins. The lack of shade made it too uncomfortable while the sun was out. Restaurants: Our cabins were AQ, so Blu was our main restaurant. I have to say that I was disappointed in the quality of the food; our experiences in Blu on S-class ships were far better. Breakfast was hit and miss – sometimes eggs were cooked perfectly, but many times they were way off (over medium eggs had hard yolks a couple of days). Dinner was also hit and miss, but the lamb was always good. You can order escargots and other items from Cosmopolitan. I liked the appetizers more than the entrees. Desserts were okay, except for the apple pie a la mode; neither my husband nor my father liked it. You can get crème brulee every night – yum! The Blu staff were great. The hostess, Irina, was sweet and always smiling. Alex, the maître d’, was helpful and always checking on the passengers. I wish I could remember the names of more of our waiters and assistants. Elvis was one of our excellent waiters and assistants. The sommelier was always helpful. Even though the food quality was inconsistent, the service was excellent. Oceanview Buffet had a great variety, so even if one of us didn’t like our choice, we could find something else. The salad bars were consistently good. There was a large roast carved to order every day (beef, pork, and turkey and all 3 on the last day). We had really good carved roast beef and tasteless carved roast beef. We had delicious roast pork, and dry and tasteless roast pork. None of us had the turkey. I liked a lot of the Indian food. The pizza was also good. Tip: if you have a small group, or a very hearty appetite, you can order a whole pizza, and you get it hot and fresh. The homemade ice cream is still delicious. We never had trouble finding a table. Bar service was sometimes good in the buffet, and sometimes almost non-existent. Qsine was wonderful. We took the opportunity with the first night discount to treat the rest of our family, a first for them. As usual, the waiter convinced us to order too much, so we didn’t have dessert. I think I read somewhere that Qsine will become Le Petit Chef later this year, so I’m glad we went. Cabins: We were in 1130, an aft cabin with a larger balcony. My parents were in 1127 and my brother was in 1123, both portside. We had plenty of storage space (4 drawers next to the closet, 4 smaller drawers, multiple shelves in the closet and 3 behind the glass doors – the 4th was the safe, and 3-4 shelves in the closet). There were plenty of hangers in the closet, and we had no problems with that space (and I packed at least 3 outfits too many). I used one of the shelves in the bathroom for smaller items, and it was fine. I put my cosmetic back on the floor shelf under the sink. I liked the new colors. The bed is very comfortable, but the larger size reduces usable floor area. Our balcony was larger than normal, but not as large as 1140 and the other middle aft cabin. I did not like the lamp over my side of the bed. It hangs down from the ceiling, and you can’t turn it off and on without getting out of bed. The shower is tiny, and my husband kept hitting his elbow on the grab bar. A woman in our cabin crawl group had a big bruise on her upper arm from the grab bar. The shower door opens inward, which makes it challenging to get in the shower. My husband noted that if someone collapsed in the shower, it would be difficult, if not impossible for rescuers to get him/her out. The leg shaving bar is useless; it’s right under the shower head. There is a large lighted round mirror over the desk, which is useful for drying your hair and putting on makeup. The balcony is a nice size in 1130, but there is little privacy from the Sunset Bar below because of the open wavy wood slats in lieu of the awning. Ports: We chose this cruise in part for the itinerary, but we discovered that 5 ports on a 7-day cruise is too many for us. We like sea days and having all of the ship’s amenities open during the day (casino, shops, Cosmopolitan for lunch). We have been to St. Thomas many times, so we went into town to do some shopping. In the past we have gone to a beach and our favorite was a small sailboat excursion to St. John. We were in St. Kitts last year and had a wonderful island tour. My husband hurt his ankle the night before, so we only went into town. My Mom wanted to find a shop in Antigua where she had been with her best friend several years ago, and we found it. Beautiful original designs for dresses, linen clothing, and stunning evening wear. Unfortunately, my Mom hit her foot against some rough pavement and had to go the ship’s clinic that afternoon. We had purchased an independent excursion in St. Lucia the next day to Soufriere and the Pitons, but had to cancel it. My Mom was in a wheelchair and my husband’s ankle was still very painful. The next day in Barbados my brother and I took a taxi into town. Big mistake. It was crowded, hot, and nothing much to see. We should have taken the taxi somewhere else, like Nelson’s Boatyard. Ship Clinic (and more on Blu): My Mom couldn’t walk after injuring her foot and was in severe pain. She had to order a wheelchair to get to the clinic. She waited for 20 minutes for the wheelchair, and my brother discovered it had been left outside the stateroom without a call or knock on the door to let my parents know it was there. My brother accompanied my parents to the clinic, and both he and my Mom told me it was old, dingy, and looked dirty. They were pleased with the doctor’s care. The x-rays showed no fractures (Dr. even did a third to check). I had called guest relations and asked if my parents could order off the Blu or Cosmopolitan menu and was told no; the limited room service menu was it. The Blu staff was wonderful that night. They gave my brother that night’s menu to take to my parents, and my brother gave the order to Blu staff, who made sure my parents had what they ordered. The next morning, when we went to Blu for breakfast, the staff was so kind and solicitous of my Mom; we were very grateful. Future Cruises: We went to the Future Cruises office earlier during the week. The woman who helped us (last name of Trembath) was great. We booked a similar 10-night cruise (but with 3 different ports) on the Summit for January of next year. However, we have decided to change that to a cruise with more sea days, even though we’re familiar with the ports. Plus, we have decided we prefer the S-class ships. Read Less
3 Helpful Votes
Sail Date: April 2019
This was our 10th cruise. 7th with carnival. For the most part, the ship was ok. They shortened the atrium to 3 floors so they could add more rooms. No more glass elevators. The funnel in the atrium is pretty cool. The elevators are a ... Read More
This was our 10th cruise. 7th with carnival. For the most part, the ship was ok. They shortened the atrium to 3 floors so they could add more rooms. No more glass elevators. The funnel in the atrium is pretty cool. The elevators are a pain. Even when you get used to them, they keep trying to stick everyone in the same elevator. Oh well... Lol. What I liked..... Our room steward was great. Always prompt, friendly and fun loving. There was one issue with the room that most people complained about, but more on that after. The ship always seemed clean and well kept. The food and drinks were good. The entertainment, especially, the musicians, we're great. There were many other good points that I haven't mentioned. Ok, now what I didn't like...... First and foremost was the casino. I'm not much of a gambler. That being said, it's the smallest casino I've ever seen on a cruise ship. The worst part is that the ENTIRE casino is smoking. It stinks terrible. The worst part is that you can't walk on the 4rh floor promenade without going thru it. So even if you just showered and changed your clothes, you're either gonna stink or have to go up to the 5th floor to get around it. Doesn't sound like that big of a deal until you want to go to one of the other venues near the casino and you have to keep going up and down to get to them. If you're a smoker, you won't care. If not, you won't like it. Bad idea Carnival. The doors on the balconies should have been sliding doors not regular doors. So not only do you have to listen to people slam their room doors but also their deck doors. Gets pretty irritating after a few days. The wait staff in the dining room did a good job but seemed confused at times. I always got my food so no big deal. Just thought I'd mention it. The lido market place seems like it doesn't have that great of a selection of foods. Less than before anyways. They have part of it open from 11:30pm-1:00am. (Midnight buffet) The selection is the same 5 things every night. Boring really fast. Pizza is always there 24 hours, but that isn't as good as years prior. Like most of the ship, the Serenity is at the highest deck of the ship with no pool, just hot tubs. Stupidest thing they ever could have done. All of these new ships are adding more and more rooms. They need to add more pools so you can actually get in one on a sea day. By the time you figure that out as a first time cruise, they already have your money. Lastly, whoever designed the theater should be fired. The seating is terrible. Tons of places you can't see half the show. Small, again because they keep adding more rooms. If you have to sit next to the bar towards the back, you can forget trying to hear the shows. Between the mixers running and the drunks talking, forget it. They like to get on stage and tell you to keep the chatter down, but do nothing about it when it happens. Anyway, your definitely getting less for your money now than you did 5 years ago, but that is with every cruise line. You are getting more of one thing. That's RUDE PEOPLE. You know them. They're everywhere. The only ones that matter. You want to slap reality into them but know that you can't. Oh wait, the one thing about the room that was bad. It seems that they are re-using they're sponges or rags to much while cleaning the bathroom . Always had that sour dirty rag smell. Many complained about that.... Like the title says, "I think it's time for a new vacation"!!! Read Less
Sail Date: April 2019
We traveled on Anthem with our two sons (4 and 6) and my mom (71). We purchased The Key, and the original reason is because although my son has autism, RCI does not offer priority disembarking for ports of call. It was completely worth it ... Read More
We traveled on Anthem with our two sons (4 and 6) and my mom (71). We purchased The Key, and the original reason is because although my son has autism, RCI does not offer priority disembarking for ports of call. It was completely worth it to skip the lines getting on and off the ship. We had a special lunch at Jamie Oliver’s Italian which was just okay. Occasionally RCI would leave us treats like fruit or cookies in our stateroom, which was pleasant. And the day we disembarked, we had a fabulous special breakfast in the dining room. The VOOM internet service is the fastest at sea, which makes me feel sad for anyone using slower internet. Streaming was near impossible. I downloaded iQ app which took at least 15 minutes. If we didn’t get it with The Key I wouldn’t have paid for it. The Royal iQ app left quite a lot to be desired. It would have been nice to actually see menus for restaurants, give shop opening hours, and allow you to chat with guest services. The service set the experience apart from other vacations. Almost everyone was helpful and nice. Our dining room hostess, Elizabeth, was amazing. She really took the initiative to get to know us and our children. Every morning the boys looked forward to seeing her. Our housekeeper, Daisy, was also great. She set up the impossible pull out bed every afternoon. Adorable towel animals always accompanied our turn down service. And she always wanted to know how she could help make our stay great. We sent the boys to Adventure Ocean kids’ club, which they liked. At first they split the boys up according to age, but that made my older son with ASD uncomfortable, so the next time we asked if they could stay together and they said okay - and after that they had a wonderful time. The pools were nice and of course on a nice day you’d need to fight for a chair or encounter some children being wild or jerks. Nothing atypical. They were clean and of average size. I liked how they offer life vests for babies and little kids. The food was generally okay. Windjammer was basically cafeteria quality. Dining room was good - breakfast excellent, dinner just okay. You can get anything customized which was good for our picky children. We ate at Chops which was a disappointment, unfortunately. My steak was over cooked and the lobster bisque too salty. We were there 90 minutes and decided to skip dessert because it was taking so long. Izumi was really great, yummy ramen. The Dog House had excellent hot dogs. Jamie’s featured gummy calamari and only 4 shrimp in my pasta. The bread was good though. Everything is expensive if you want something more than what you get with your ticket. Shop prices exorbitant. $10-13 for alcoholic drinks, which were just okay. Cococay was beautiful. It’ll be better once they finish the new water park. We loved the pool. The lunch was better than on the ship. The only drawback was the super long walk, and once you get on the island there are very few paved paths, making it take forever to get anywhere, especially with little kids. The on board activities were fun. My husband and son did the iFly and enjoyed it. They liked the bumper cars and the games like table tennis and corn hole toss. We skipped roller skating after we met someone who broke her leg after someone crashed into her. We went to see “We Will Rock You” and the sound was mixed so badly our chests hurt from the bass. Combine that with rough waters and my seasickness was so bad we left 30 minutes in. The story was disappointing anyhow (not RCI’s fault) so we didn’t feel like we missed much. My younger son got a fever and we had to take him to the infirmary. It turned out to be an ear infection. What a smooth experience - I wish urgent care on land was so efficient. They saw us in triage, we waited 5 minutes more, saw the doctor, he checked our son out, and we had antibiotics. The entire encounter was less than 45 minutes. Unfortunately even with an ear infection, my son had to be quarantined to our cabin for 24 hours so we missed our excursion to Nassau. No problem, though. Our money was refunded. All in all, we had a very nice time. I’m not sure I’ll go again, just because of my seasickness. RCI runs a class act, fabulous service. Read Less

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