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3,562 Family Cruise Reviews

We boarded the Eurodam in Dover on Monday 27th of June,Little did I know that for the next 12 nights we would not sleep a wink,we had booked a deal with Holland America where they allocate the stateroom just before the departure date.We ... Read More
We boarded the Eurodam in Dover on Monday 27th of June,Little did I know that for the next 12 nights we would not sleep a wink,we had booked a deal with Holland America where they allocate the stateroom just before the departure date.We were given stateroom no 811 a very nice cabin except it was located below the main kitchen area,which meant that noise from the preparation,and cooking of the food was herd in the cabin throughout the night and very early in the morning. As you can understand we were not happy with this and complained to guest services,we were told they would look into the matter.The following day we were told that there was very little they could do,On being ask if we could be moved to another stateroom,we were told that the ship was sailing at full capacity. After a few more visits to guest relations, we were sent by way of a apology a plate of chocolate's,( poor consolation for Four nights with out sleep) At the end of the cruise we were given 200 dollars credit on our final bill to compensate for 12 nights loss of sleep. This is without doubt the worst cruise either myself or my partner have been on. Other issues Lack of choice of hot food,All food comer from one central kitchen,portions needed to bulked out with salad, Waiting staff poorly trained(plates cleared while people were still eating) The Rembrandt dinning room was very cramped and service rushed. The entertainment was of a poor standard ( More like an end of the pier show/Butlins style than an international cruise line ) In all a very poor cruise from a company that promises so much and delivered so little J H Bevans Read Less
Sail Date June 2011
Where to start...Embarkations - was great as it was fast or faster than expected. Went very smoothly, no complaints. Other than the fact they had no greeting champagne but that's alright with me. Rooms - out of the 4 days on the ship, ... Read More
Where to start...Embarkations - was great as it was fast or faster than expected. Went very smoothly, no complaints. Other than the fact they had no greeting champagne but that's alright with me. Rooms - out of the 4 days on the ship, never seen the stateroom attendant once, never was introduced to the room attendant, never got my wine glasses replaced or cleaned, had the same dirty wine glasses for 3 days. Finally got fed up on the third day when i actually wanted to drink my wine and took so long to find someone to clean my wine glasses only to get this response "sorry, I can't help you, because im not your stewardess, you have to go find your own"Food - The food was OK, buffet would be the best choice if your going on this cruise. Avoid the freestyle dining as the service goes from OK to worse as the days go by. 1 dinner my group waited 45 minutes for our starters and another 1.5 hours for our entree. Not even going to mention the desert. This was completely unacceptable in my opinion. Server just came back and said "sorry for the delay, the supervisor is speeding it up". Had the steak for one night and it was completely well done (asked for medium rare) wasn't going to bother asking for another one after having to wait hours for it. Good thing is, you can always head to the buffet after dinner if the food wasn't to your liking. As for deserts, the ship has the least selection available. No food after 11pm. Other than the long boards bar (sports bar) at the back of the ship. But you have to sit down and order, they also prefer you stay there to eat. Kind of strange if you ask me. Only good thing you can eat after 11 is chicken wings (worth eating). Buffet's - make sure you get there early, i found on many occasions that some or i should say most items ran out quickly and would not be restocked. The buffet served hamburgers and hotdogs every single day. They pretty much served the same food over and over again. Tips - $12/day is definitely not the service they worked for. Everyone was rude, not helpful, miserable, and if you get the unlimited drink package be ready to get some bad service. onboard shops - sales were pushy. Some were really nice and some were just completely RUDE. One of my friends asked if you have to wait until the end of the cruise to get cigarettes purchased from their duty free. Sales persons response was "I dont care what you do with them, smoke all of them for all I care". Casino - Now this would be the worse part of the ship. Having gone with a group of 16 on this cruise, about 8 of us went to the casino and 1 person in our group was ROBBED by the CASINO!!. Unbelievable and completely unacceptable. This is where they crossed the line. This happened at the roulette table, after confirming what the maximum bet was, my friend played a few rounds and won a few times. After about 25 minutes in, head dealer steps in and asks him to give them $350 back because they claimed to have overpaid him. They also tried to lie to us by saying that he bet over the max limit when clearly the dealer told us what the max bet was and he was already playing for a while now and was never told he was over max. This whole ordeal took about 4 hours of my night. The entire table (which was full) was furious about what was going on. The supervisor basically told us that we either had a choice of handing over $350 cash or cashing out and banned from coming back to the casino. Everyone at the table advised to cash out and was completely astonished at what was going on, they were trying to steal our money right in front of everyone. After cashing out with the dealer, (approx $450), the head manager at this point tells the dealer to give back $100. Now this is where the ROBBING happens, how can a casino take your chips after you cash out and then give you back $100 and not $450. After that, the manager states his claim and then walks away, not allowing anyone to talk to him. The entire table was furious at this point and telling my friend to stand up and not let them steal his money. Everyone at the table cashed out and refused to play. Surprisingly a few of the table players were past guests and 1 had cruised on the sky 7 times and had never seen anything like this. He was familiar with the casino rules and stated that this was entirely illegal and fought it to the end with us. Long story short, manager had to check security tapes, told us his staff never told us to cash out and instead ONE of our group told him to cash out. so lied right in front of our faces, secondly, the entire table was ready to give a statement and the manager refused to listen to anyone. At the end of the day, after waiting an hour for this guy to talk to his upper manager, they did end up giving back his money stating "because i'm a business man, i'm going to give back the money". Can't believe all that happened, went through hours of grief. Had to go through 3 levels of management. At the end of the day, it was about the ethics, didn't even care about the money, my friend handed it all to the guys that stayed back to fight this nonsense. Ports - the ports were great, best part of the cruise. Really enjoyed Nassau and the private island. Free-port was OK. Snorkeling at the private island is very nice, lots of fish to see. If your heading to Nassau, make sure you check out Atlantis. The ship has the excursion for $150. If you want to save a few bucks, take a taxi cab there $4 each way, then pay $120/pp for a wristband there. You can also get kids in for $80 (age 2-12) but we had a 16 year old get in for that price. Just tip the cashier :P and I must say, Atlantis is worth every penny. Debarkation - went smoothly, taken our own bags off the ship was the best part, easy and you can do it at your own pace. You have until 10am max to get off. I've been hooked on cruising since my first time. This is not my first cruise, have been on celebrity and carnival and would never go back on Norwegian again so i am not speaking as a first-time cruiser and I have very low expectations. I know you pay for what you get, but this cruise is just horrible. Read Less
Sail Date May 2011
My husband and daughter just returned from our first NCL cruise to Costa Maya, Roatan, Belize, and Cozumel. We have cruised before with Carnival and absolutely loved everything about it. This time, this particular trip was cheaper with ... Read More
My husband and daughter just returned from our first NCL cruise to Costa Maya, Roatan, Belize, and Cozumel. We have cruised before with Carnival and absolutely loved everything about it. This time, this particular trip was cheaper with Norweigan than with Carnival so we decided to go with Norweigan. What a huge mistake that was. Let me first start out by saying that we did have fun at most of our ports. Also, I did not want to publish this on a public website, but since Norweigan does not offer a way to email them privately, I have not other choice. I want them to know how I feel about their ship. We sailed on the Norweigan Spirit out of New Orleans. I will start by saying that on Carnival, the food was great, the size of the room was comfortable, the beds were great. All customers were treated great. The crew "knew" you by the time you were ready to go home. We made great friends on our cruise on Carnival. Norweigan not so. I had NO complaints about our Carnival cruise and after returning home yesterday, I sent them an email letting them know how much I appreciated everything they do.I will start from the first day. The food in the buffet was HORRIBLE! It was cold and or dry. The cold food was warm. I realize it was a busy day for the boat, but to have food like that was absolutely uncalled for. On Carnival, included in the buffet, you got tea, water, lemonade, and some sort of juice. Not on Norweigan. You get tea and water. The tea is so nasty. There was no doctoring it up to make it taste better. No juices and no lemonade. They did have lemons next to the water to make the lemonade but throughout the cruise, as much as my husband and mother tried, they could not get any juice out of the lemon slices. They were too dry. We spent the next few hours waiting on our rooms to be ready by touring the ship and learning our way around. Dinner on the first day was back in the buffet for some more dry and/or cold food. Day 2 was a full day at sea. I have to admit that the food in the buffet was better. Breakfast was excellent. Great scrambled eggs and french toast and waffles that are delicious. For breakfast you did have a choice of juices. Orange, apple, and a fruit cocktail. That afternoon we were treated to a BBQ where the mayonaisse and cole slaw sat out in the hot sun for hours at a time. No thank you. Almost all of the shows on board were great. They had a magician on board who did several shows. I'm not really into magicians so I was not impressed. They had a couple on board that did an acrobat routine. It was so great that it brought tears to my eyes. I would have liked to see them perform more. They had a commedian that was great the first time. After that, not so funny. The singers and dancers were great. However, the theater were the shows were leaves much to be desired. I am not a small skinny woman as a lot of other people on board. The theater has seating like a regular theater. The seats are very small and the rows are close together. It is very uncomfortable seating. To sit in the comfortable seats on the front row, you have to buy alcohol from the bar. No thank you! On Carnival it is bench seating and very comfortable. And you can sit on the front row without buying anything. Day 3 we were in Costa Maya. We went on a shore excursion of catamaran and snorkeling. We have done this before in the Bahamas and it was great. But this time was even better. We got to swim for about an hour or so. The captain of the catamaran even gave us free water, soft drinks, or beer when we came out of the water. It was wonderful and I would recommend this excursion for anyone. This day we ate dinner in the Windows dinning room. Food was pretty good. Day 4 we were in Roatan, Honduras. We went on the dolphin encounter. Again, another great excursion. If you do this excursion, bring money. They allow you to take pics with the dolphin that you can buy once you get back to shore. It was wonderful. Our tour guide was also very imformative. Telling us things not only about the island, but about the dolphins as well. Day 5 we were in Belize City, Belize. We deiced to do the cave tubing this day. I would not recommend it to anyone. It is a level 2 excursion. Again, I have tried to contact Norweigan directly about this but you can only call. No emails. We boarded a bus that was air conditioned so not too bad. Our tour guides Dorian told us about Belize as we were on the way. A one hour trip to where we were going. A very long and bumpy one hour trip. I actually started to feel car sick on the way there and I don't get car sick. Once we go to where we were going, we were allowed to change clothes, we were allowed to put stuff on the bus, we were given our tubes, helmets, and life jackets. We were told on the way that Belize has a law that says there has to be a ration of 8-1. So were were not going to be in one large group but we would be in several smaller groups. There were 37 people all together. Once we left, it was like all the tour guides were in a race to finish first. We were supposed to be told about plants in the rain forest. I was at the front of the group so I could hear most of what our tour guide was saying. Those at the back of the group heard nothing. She would start telling us about something then before the rest could catch up, she would be gone again. What was supposed to be a 45 minute hike through the rain forest turned out to be only 20 minutes. That's how fast we were going. When we got to the mouth of the cave, we had to link together. You better have strong neck muscles for this part. You can not lay back and relax. You have to be in a laid back position holding your head up the whole time. It doesn't take long though. What was supposed to be an hour and a half float through the cave was only about 30 minutes. Since we were all linked together, the back of the "train" would sway from side to side. This lady kept running us into the rocks. We would have to push off the side of the cave. Once we were out of the cave system we were told we would have a "free float." Meaning we would not be hooked together. We were rushed through that as well. We were told to not just float but paddle down this part. Our tour guide left us at this point. I didn't care. I was so mad I was just ready to leave. This too was supposed to last 30 minutes and was only about 5-7 minutes. I'm giving these times to show you how much we were rushed through this. I was so glad to get out of there and get away from everything. We were then brought to a buffet lunch. The food was good but remember, you are eating in a 3rd world country where there are no regulations on how your food is served. It is a resturatnt with no windows and a lot of flies. We went back to the bus for another 1 hour long trip back. I was so glad to be back on the ship. This shore excursion was the worst I have ever been on. The next day we were in Cozumel. Cozumel is a great place. Don't just shop inside the little shopping center. Go outside of that center. I recommend the horse and carriage tour. It is really cheap and you get to see the highlights. This is not an NCL excursion. We also ate at one of the little resturants on the strip. It was great. There are a lot of people linning the streets wanting you to buy things. They are actually in your face. Be careful.Ok, so the next day was a day at sea and it was ok. We were tired and played cards most of the day.Rooms - we had an inside room. There were 3 of us. The whole room is probably double the size of my closet in my bedroom. VERY small. They had the beds pushed together and a bunk bed for my daughter. If her bunkbed was down, the person on that side of the large bed could not see the small 13" 1990 TV. At least on Carnival we had a 19" flat screen. If we were all 3 in the room together, 2 had to be seated while the other was up doing what they had to do. Then that person sit down while the other would get up and so on. To get ready for dinner, I had to get dressed, leave the room, let my daughter get dressed, leave the room, then my husband. It was really an inconvenience.And our rooms were NOT clean. Sure they were neat. Picked up. But there was not a night that went by when they would come in and turn our beds down that there were hairs and lint on our sheets. One night there was even a big yellow (what looked like urine) stain on our comforter. They would "clean" the bathroom. There would be hairs in the sink. One thing I love is fresh, clean smelling, white towels. You won't get that on Norweigan. The towels smelled soured. On Carnival, every room has those nice soft white robes. Not on Norweigan. Those are reserved for the passengers that book suites. Another thing....On Carnival, there were quiet places to go if you didn't want to be around all the noise. On Norweigan, the only quiet place to go was your tiny matchbox cabin. The bed was so hard. I did not sleep well at all while I was gone. On Carnival, the bed was so comfortable, I wanted to bring it home with me. Crew - There were only about 2 crew members that I knew when I saw them and they knew me. I never saw our cabin stweard. On Carnival, I still talk to my cabin steward through emails. You will not get that personal touch with Norweigan. Norweigan also talks so much about alcohol. Really? We are not big drinkers especially not on the cruise. It's just too expensive. We felt like they were catering to those who drank and slept late. There was one activity that we loved. TV show tune trivia. One game lasted about 5 minutes. We really wished they would have had more of those. It was fun. But again, since it was not alcohol or gambling related it was not stressed. On Carnival, we were welcomed to sit outside at night. We loved doing that. Not on Norweigan. The beach chairs are not only picked up but they are tied down to discourage people from using them. As I mentioned earlier, my daughter and I had the coke cards. Really the only place for us to fill those cups was on deck 12. So if we were in the room on deck 5, we had to go all the way up to 12 to get our cups filled. Talk about an inconvenience. I think I have covered most of the bases in this post. I am sorry that Norweigan does not give people a chance to send this to them directly. I hope they will make changes so that they can improve their services. One more thing. Norweigan boasts of having 16 resturants. You have to pay extra for all but 3 of them. One is the buffet. The other 2 have the same menu. Not a lot of variety on board as far as food. 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Sail Date May 2011
After returning from a cruise with P&O Ventura last year we were total cruise converts and so as soon as we came home we began searching for another fantastic family holiday. After much searching we were recommended RCI Independence of ... Read More
After returning from a cruise with P&O Ventura last year we were total cruise converts and so as soon as we came home we began searching for another fantastic family holiday. After much searching we were recommended RCI Independence of the seas. As they claim to be great for families and with a slogan "cruising is for kids too!" we thought we would be onto a winner. However, unfortunately, we found this to be completely wrong. Last year we went on Ventura which really is fantastic for families with young children. Firstly, they had a night nursery for under 5 year olds, completely free and you were issued with a pager so that they could get in touch with you if there were any problems. This was in a group setting and allowed us to have a few hours every night for dinner, drinks and entertainment. This is a fantastic service particularly as this is something we never get at home due to lack of babysitters. If your child preferred to stay up, they had a 'night time slumber party' where they tired the kids out first with loud and fun games, then dimmed the lights, put on a film and each child had a little sleeping bag where they either watched the film or slept. It also meant that the kids were fully rested each night and so were on good form the following day. We were hoping for something similar with RCI and had been led to believe that there was some form of babysitting available. When we boarded this time we found out to our dismay that, yes there was a babysitting service, but that it would cost us $19 per hour and would be in our cabin. We couldnt believe how expensive this was! And we wern't nearly as comfortable with a stranger being alone in the cabin with our children as we feared that they may be frightened if they woke up and found a stranger there. Plus we were told that it was 'just volunteers' that did this -(i dont know how this can be the case as surely a volunteer would be free?) But obviously this meant we didnt know if these people were vetted in any way either. Anyway, this meant that we never had a babysitter throughout our cruise as it was simply too expensive. So not only did we have our children with us every night, but also we were unable to sample any of the night time entertainment, something which is supposely included in the price when you book. It also meant that we had 3 grumpy, tired children every day as we did keep them up longer than they would have been at home in order to at least enjoy part of the evening on the holiday. On top of all this, from around 10pm we sat in a darkened cabin every night in order to let our kids sleep. Kids clubs: On Ventura this was available from 2yrs and up, they changed nappies and was completely free. On Independence, it was for 3 years and up, they changed no nappies, and over lunch time between 12 and 2pm there was a fee if your child wanted to stay there. What exactly you were paying for was unclear to us as all food is supposed to be included in the price you pay for the cruise. This we found very annoying. They also offered a 'late night party zone' after 10pm at night. For this - a fee also. Both of these were around $9 per hour, per child. Not only is this ridiculous to have to pay for, but also wholly inappropriate for young children. My children anyway do not want to party late into the night - they are exhausted and want to sleep!! I can understand how this would be good for older children maybe, but even then, I doubt if they would want to do this frequently. Other than this, the programme in adventure ocean did seem good. My kids really enjoyed all the arts and crafts and frequently wanted to go. On one occasion my three year old had a toileting accident. I was informed by a member of staff that if this happened again her time in aquanauts would be limited, and then if this happened a third time that she would be barred! I was aghast as my feelings are that if they decide to try to cater for 3year old they do need to accept that at times, even though they are toilet trained, that at times there may be accidents, particularly when in a new, exciting, busy environment. Plus, the rules seemed to be slightly fascist considering this was supposed to be a 'fun-filled family holiday'. For our 18month old they claimed they had a nursery with a programme of events and age-appropriate toys. We went to see this on our first day. It was in a small, dingy room right at the bottom of the ship with no natural light at all. The toys were all for much younger babies than ours, not at all appropriate. We never took him back. Swimming Pools: Independence has a childrens water park called the H20 Zone. This looked great and our children were very excited about it. We were informed however bvy who we ended up calling the 'swimming pool police' that our 18month old was not allowed in the pool as he wore a swimming nappy. How this can be called a child friendly zonebut ban kids in swim nappies is beyond me. Also, the whole point of a swim nappy is to enable a child who is not potty trained to swim in a pool without nasty leakages. Their policy is simply that no child wearing a swim nappy is allowed in the pool! So our poor 18month old was banished to a tiny 3metre square pool with around an inch or two of water in it. With around 4000 people on board this seemed wholly unfair and badly set out. Plus, due to the lack of water in this area, our son kept slipping and banged his head on the bottom of the pool quite a few times before we just took him out altogether. He was then very upset as he could see his sisters playing in the pool where hecould not join them. We would not have taken him or the other two into the other pools, but think that if they are going to have a child/family pool then a child wearing a nappy should be allowed to go in too. Family events: One token hour from 7pm onwards, family disco, family Kareoke and family nintendo wii! This was rubbish, as people can play wii at home anyway and plus our kids are again just not interested in wii. After 745/8pm nothing really available for kids and we had quite a few problems with other guests who frowned upon kids being in their presence after this time, not all I hasten to add, but enough for us to find it quite depressing. Other than this it was the cost of things that really started to ruin our holiday. After being shocked at the prices for babysitting and kids clubs etc we decided to forget about it so we could try to enjoy our holiday. However, it proved to be neverending as we felt that every time we turned our heads we were being asked for money. 1. There was no laundry onboard. Laundry was done for you by your stateroom attendant and was priced (highly) for individual items. Or, they did what they called a 'laundry special' which was $25 for a bag of laundry. The bag was the same size as a carrier bag from a supermarket. Again, this may have been ok for couples travelling alone, but travelling with three young children generates a lot of laundry. We ended up spending $100 on laundry. 2. We had to pay for shuttles which was a total shock to us, them having been free on ventura. When we got to Toulon, or rather La Seyne we were told we would have to pay $60 for the short journey into Toulon! Fortunately there was a small tourist information office at the port where a very helpful girl advised us to take a small walk around the port - 10-15minutes and take the ferry over to Toulon. This took a total of about 20-25minutes and cost us 4 euros - they did not charge for the children. We complained about the cost of the shuttles to Guest services when we got back onboard and they told us that next time we would not have to pay for the children. Hen we decided we would just pay for the shuttle into Livorno when we arrived there as we wanted to travel to Florence that day, we were charged for our 5year old child - a total of $24 for a 10 minute bus ride into Livorno centre! On top of this, we got up really early so that we could be on the train to Florence extra early to get the monst out of the day, but we were sitting on the shuttle for around half an hour before it would depart as they wouldn't leave until 8am! 3. Drinks are very expensive. We spoke to several people who just didn't have wine with dinner or curtailed their drinking due to the expense. Champagne was about $8-9 a glass, cheapest bottle of wine at dinner $28-30. Lastly, the boat was so busy that we spent a lot of time wandering the boat trying to find somewhere to sit, or having to queue for a long time to get things. This is frustrating. On days when the weather was bad and no one was on deck, it was impossible to find anywhere to sit. There were ice shows on throughout the cruise but we were unable to see this as they sold out of tickets for all the performances. This seems unacceptable that some guests do not get to see a show when entertainment is supposedly pre-paid. On a positive note, our cabin was lovely. It was very spacious and excellent for a family. The staff we met onboard - our stateroom attendant, our waiters in the Macbeth restaurant and all the waiters in the windjammer were excellent and couldn't have done more for us. The staff at guest services were ok, but not as impressive as the others. Despite the limitations of the kids clubs, our older two girls, particularly our 5 year old did love the activities and were happy there. On the whole, we find it annoying that this can be described as a 'family friendly boat'. We were unable to get the rest we were hoping for, or to spend some time together as a couple due to the lack of help for parents. Our youngest seemed to spend most of the time in his buggy as there wasn't really anywhere to let him run around due to all the stairs etc and the club for him was no good. The cost of everything onboard, having worked really hard to save up for the holiday in the first place, put several limitations on our holiday and only resulted in us feeling annoyed. We will certainly not be sailing with Royal Carribean again and found the holiday very disappointing, but would definitely recommend Ventura for families in a similar position to ours. Unfortunately, ventura cant accommodate families of 5 in one cabin, which is why we didn't go with them again. The only criticism I could have given them is this. Read Less
Sail Date May 2011
Over all, Horrible crew, Very poor service, at times confrontational. Smell of sewage overwhelming in both of the rooms we booked. Ship in poor condition overall. RC should have never let passengers on board. Expect a 2 star experience at ... Read More
Over all, Horrible crew, Very poor service, at times confrontational. Smell of sewage overwhelming in both of the rooms we booked. Ship in poor condition overall. RC should have never let passengers on board. Expect a 2 star experience at best. Will never sail with RC again! Read on for the details. This was a repositioning trip where the ship went to dry dock for refurbishing. embarkation process was fine. The first negative experience was when we got to our rooms. The smell of raw sewage from the bathroom was overwhelming. and there was some damage to the decor. Good sized room though. Our next bad experience was our first night for the early seating dinner. We booked our cruise on-line and requested a private table for our family of five which included two small children. We were seated at a large table with two other couples. I asked for the table we reserved, but was harshly told this is all they had and to check back the next day to make arrangements. Went back the next day and spoke with the daytime attendee at host stand to get the table we pre-reserved for our family. He rudely told us he could not help us and I must speak with the restaurant manager, but he would be unavailable until dinner service. When we arrived that evening they kept me and my children waiting for several minutes while they walked the dining room asking people to move. I saw how unprofessional it all was and just wanted to eat and get out at that point and asked to be seated at our original table. They insisted on keeping up the ridiculous effort of asking people to move. I had to tell the hosts several times that our original table would be fine just to get some food for our kids. Needless to say we spent the rest of the dinners at a shared table. Never got what we reserved, and no crew member seemed to care at all. The food on board was marginal to say the best. poor quality of the ingredients and poor preparation. I swear one nights soup choice was rotten. Did have a good server assistant, server was ok, Head waiter was horrible, unhelpful and rude. Found myself eating salad and pizza for the majority of the trip, not fantastic, but I knew what I was in for. One of the worst experiences was when I witnessed an older lady (70's) order a mint julip next to me at the Schooner Bar. She told the bartender that her drink was terrible. He began to yell at her and belittle her saying he did not make that drink and she should apologize to him for blaming him for a sub-par drink. The lady was in tears and actually apologized to him. I guess they fixed her drink, she took it and left as did we. UNBELIEVABLE! I wrote to Royal Caribbean to tell of these and other negative experiences we had. I got a pretty insincere sounding apology letter was expecting more of a reaction to how bad our crew was and the poor conditions of the ship. I guess the poor service of Royal Caribbean flows from the top down. Needless to say I will Never sail with RC again. I hope this review makes one think twice about booking with them. Read Less
Sail Date May 2011
I have to say that I was very unimpressed by Carnival cruise lines. We have sailed on Royal Carribean before 2 times and had a blast both times. Carnival lacks the "FUN" that is classified in their name. We took Carnival ... Read More
I have to say that I was very unimpressed by Carnival cruise lines. We have sailed on Royal Carribean before 2 times and had a blast both times. Carnival lacks the "FUN" that is classified in their name. We took Carnival hoping that they lived up to their name because this was the first time we were traveling with friends. Pros first--Staff was always very nice, food was very good, my kids loved that they had lobster which Royal Carribean has not offered on either of the cruises we were on. Room service was Free 24 hours, unlike Royal Carribean where it is only free until 12midnight. The comedian was hilarious. They also have a nice water slide that my kids loved.Cons--The ship was very hard to navigate thru. Very weird but I got lost the whole time we were on the ship and that has never happened to me on any of the other cruises I have been on. The ship seemed very enclosed. I am used to Royal Caribbean and they have the huge entry way. The way that we got on the ship I hated. We had to line up outside on the ships deck and it was extremely hot. The muster stations have way to may people assigned to them, it was crazy how many people were in our muster station (again another thing I got lost trying to find). We bought the soda package for all of my children like usual. Not once did we have a wait staff come to our dinner table and offer us drinks. We were only given water every night for dinner. We asked numerous times if we could order drinks and no one ever came by. That was extremely frustrating. We were bored most of the time on the ship. The only activity they offered was Trivia 5 times a day and the trivia was horrible. The nightly shows were so boring that I feel asleep during one of them. This has never happened to me on Royal Caribbean I always love going to the show. My kids had a terrible time at Camp Carnival. My kids kept stating how mean the staff was and how they would constantly yell at the kids. One night we went to pick up our kids and the 4 kids that left with the 4 sets of parents in front of us all came out screaming crying. Not a good sign. There were never really any events besides Karaoke and Trivia. Royal Caribbean has much better options. I would give the ship 1 star. Read Less
Sail Date May 2011
OK so I am an older traveler, but not stodgy by any means. I love being around all the nieces and nephews. However, it is quite a different situation when you are tossed onto a ship with 2500 screaming, kicking, demanding, coughing, ... Read More
OK so I am an older traveler, but not stodgy by any means. I love being around all the nieces and nephews. However, it is quite a different situation when you are tossed onto a ship with 2500 screaming, kicking, demanding, coughing, sneezing, dripping, naughty children. Embarkation was a mess...we arrived at 10 AM and had a 2 hour wait to get on board. Never had to wait more than 20 minutes to board on RCCI in all the cruises we've taken. The number system they have is virtually worthless. We had group number 28 and an asthmatic child that needed a breathing treatment, so we were allowed to go on board with group number 25, but only after we insisted and had stood around for 2 hours. Not nearly enough seats for people and the benches they have, are always taken up by people putting their luggage next to them so no one else can sit. The elevators were a constant 10-15 min. wait,and it was not until about the third night I realized it was because the pre-teens were running back and forth to the banks of elevators on each end of the ship, punching all the buttons inside the elevators for every floor. This seemed to be quite a source of pleasure for the smaller children as well. Hence the elevators would needlessly stop at every floor, no matter the time of day or night and most times, no one was waiting for them. Also since the children are allowed to get food and drinks freely they were carrying it onto the elevators and spilling it everywhere. On several occasions the elevators had soda dumped on the floors, cup and all. I had to ask crew members to wipe up two such messes in one day. Also, our cabin was only 4 doors down from the elevators/stairs and it seemed that knocking on the doors and running away at all hours, was a good source of entertainment for some of the kids. Our kids ranged in ages from 3-17. There seemed to be plenty for the 10 year old to do, but the teen was so bored, he barely left the cabin. The littler ones just wanted to be in the pool all day long. Speaking of pools, I agree with other reviewers, the Mickey pool is a disaster waiting to happen. That pool is very poorly designed and very dangerous. Overcrowded to the point of people tripping over legs and arms when they would try to get in or out, kids jumping off the point of the Mickey ears and landing onto other kids, it was like that every day. The first step down into the pools is over 18 inches deep. I am 5'1" tall and nearly killed myself trying to step down onto the water deck around the pools. This is clearly to deep to step down. There needs to be another way to get into the pool for those who have knee/joint issues. And the surround sound by the pools was so loud , between the screams of the children playing and the volume of the movies, there was no option for a conversation. The adult pool was very small and the hot tubs were overcrowded every day. On the last day of travel, forget even finding a spot in the adult pool, or a chair to sit and read. Ice cream bar...wonderful perk, however children need to be accompanied by adults. All day long there were kids taking cones and trashing them on the floors/decks just because "there was no one to tell them not to". Food...terrible. I never had one meal that was enjoyable or cooked correctly. The service was friendly, but very slow. The themed food was terrible. Especially on Pirate night, "Jerk everything" is not a good idea for people who need to watch their health. Also, the idea of putting ketchup on the kids plates in the shape of Mickey's head is cute, but do it with a squirt bottle not a regular ketchup bottle. It took 5-6 minutes to do it for the two little guys and the rest of the table had to wait while they did this. Again, clever, if done correctly. Otherwise annoying. I ordered roast pork one night, it was delivered with pink juices running from it. Sorry, but I like my pork cooked thoroughly. Took 20 minutes for the server to return to our table and take it back, another 15 minutes for a new "fully cooked" plate of food to return. Meanwhile the family was done and ready to leave the table. Cabana, what can I say...the food was terrible and the chaos to find a place to sit even worse. The first day on board our group had to split into three different tables in order to sit to eat. No help from the staff to find a table for us together or even two tables we could push together. And the tables were so crammed together there was barely walking room to pass. Alot of people bring strollers into the table area which only added to the issue. I will say having the utensils wrapped on the tables is a great idea. Steak was tough and over cooked, dried out, chicken was rubbery, I've had such great food on RCCI that I would rate Disney at the bottom of the scale. I ended up ordering off the children's menu four out of five nights because there was such odd choices on the adult menus. Can you say "French Fries at every meal"! Character photo ops, were a mess. Hello Disney...LINES ARE YOUR SPECIALTY! WHERE WAS THE ORGANIZATION? People were lining up all over the lobby deck in all directions. Never knew what line they were getting into because the lines were so long. People and strollers blocking the courtesy desk area, the elevators, the hallways, all to get a chance to take a pic with a Disney character. No ropes/turn-styles to guide people and keep people organized, with maybe a sign at the end of the line indicating what line you were getting into? Family groups would break into different segments and hold spots in three different lines at once. So when the photo op for "Buzz" was finished, a group of 7-8 would come over and get in front of you, because grandma was holding a spot! Not fair to our little ones who had been sitting there for 45 minutes to see "Jesse"..and very annoying. Very badly handled by Disney. There should be a sign-up roster, so people can just go down and get in line when their number is up. Why make little kids stand in lines for an hour for a picture, it just makes the trip miserable. And wastes the whole afternoon, when you could be out enjoying yourself somewhere else on the ship. Doesn't make sense. Shows...all for the children. One adult night comic show and I ended up watching the little ones so Mom and Dad could have a night out alone. I really missed the high caliber of shows provided on the RCCI ships. The pirate show was nice, but everyone stands for the show on the pool deck cover and if you cannot stand for long periods, you will not be able to see it. Otherwise you had to sit on the floor of the deck and there was food dropped and dirty plates... french fries, pizza, etc all over the deck area. Yuck. The fireworks were nice, but too late, the little ones were already asleep on our laps. DISNEY...I tried it, did not like it, and I will say I paid far more "per day " for these 5 days than I have ever paid for a 7 or even 11 day cruise on RCCI, and had much better service, food, amenities, all round enjoyment from RCCI than from Disney. Disney really dropped the ball on this one. Won't do it again. Read Less
Sail Date May 2011
We've been cruising a lot - 8 cruises - since our weeding 6 years ago, all in Caribbean or Transatlantic, in this companies: Princess, Royal Caribbean and Celebrity. We loved all of them, giving 6 * to all those experience.This time ... Read More
We've been cruising a lot - 8 cruises - since our weeding 6 years ago, all in Caribbean or Transatlantic, in this companies: Princess, Royal Caribbean and Celebrity. We loved all of them, giving 6 * to all those experience.This time we cruised in MSC and in the Mediterranean for the first time, because we took our two girls, 2 and half and 4 year old. We depart in the 6 of April 11 from Barcelona in a huge and beautiful boat - MSC Fantasia - but from the first day till the last was a big sum of bad service, bad food and even worse attitude from desk room services. We walk on board at 15.00 h and after visiting our cabin we went to the buffet trying to give some bread and milk to our two small girls. It was closed since 15:00 and wouldn't open till next morning. Then, we asked where could we get some bread and milk and they told us that only room service could provide that. I called at 16:45 to the room service, and 45 minutes later nothing happen. I called again and just then they told me that they couldn't get bread, ham, butter and milk, only other kind of food. So, in this cruise the buffet is only available for breakfast between 7-10, lunch from 12-15 and, just in sea days, 16-16:45 for tea (I thought tea time was 17:00...). No dinner or midnight buffet, just small candies and sandwiches in the casino at 24:00. The quality of the buffets was rather bad, and most of all, was ALWAYS the same stuff! We're fed up of this food quite quickly. In the dinning room, the menu we're really poor when compared with other companies. If you like chicken, turkey, poor fish, baby shrimp and lot of tomato you would enjoy MSC Fantasia menus. If you like good stakes, good fish and good seafood (no lobster in 13 days) you shouldn't go by MSC. The staff were rude, specially in the reception and the "activities" team, that most of the times were with a "just making a favor to us" attitude...About passengers, mostly Italians, they could have a better behaviour, specially in the buffet and around the swimming pool. In the elevators, they don't respect any order, they just arrive and run for it, or close it quickly so you couldn't get in, even with small child's!!!The sport center it rather small for this enormous ship and comparing with others. They announce a Tennis court that actually have the size of a volleyball field if so.After 10 days on boat we received a note telling that we had to change to another cabin. Like we told to the travel agency logitravel.com, that had informed us about this change just after the payment, we weren't interested on changing cabin, even because we where with 2 small children. The people in reception told us that the problem were between us and the travel agency, and they didn't tried AT ALL any other solution, being really rude in this situation.Well, being used to real unforgettable cruises, this cruise was a nightmare and we were happy to arrive home...!An important note to some MSC reviewers, we aren't American people that some reviews say are very exigent. Read Less
Sail Date April 2011
Let me start by saying we loved NCL & it was our chosen cruise line in the past...not any more! My husband & I cruised the Epic last October & choose a penthouse suite in the rear of the boat. We had to walk to the front of the ... Read More
Let me start by saying we loved NCL & it was our chosen cruise line in the past...not any more! My husband & I cruised the Epic last October & choose a penthouse suite in the rear of the boat. We had to walk to the front of the boat for everything, ie: private restaurant, private swimming pool, concierge service, etc were all located in the front courtyard. We were never contacted by our concierge for anything & assumed it was because we were in the back of the boat. Because we liked the entertainment on the Epic we booked & paid for another cruise in April for our entire family. This time we booked a courtyard penthouse for my husband & me & 2 balcony rooms in the front of the boat for my 2 children & their families. My husband & I went to the priority check in for our cabin but were not escorted to our suite by our butler or anyone else. We were told to stop by the concierge desk to meet Monica, our concierge who was busy talking to other people. We got a handshake from another concierge & proceeded to find our cabin by ourselves. Our butler stopped by to introduce himself & when I told him our family would be joining us in the private areas for the week he said that would be fine. I then met my children & their families at the private door to the courtyard to show them our suite & was rudely questioned my Monica if I knew them...I told her they were with me. We proceeded to go down to the private bar for a drink to wait for the courtyard restaurant to open. A waitress said there would be no problem accommodating our party of 7 but would have to wait for the maitre d. The maitre d arrived promptly at 5:00 & refused our entry because my children were not in the courtyard rooms even though the restaurant was empty & they were my guests! After a dinner in the Taste Restaurant we decided to meet at our pool for a swim. My adult children were stopped & rudely told that this was a private area by Monica & were not allowed in even if they were visiting us!As it happens our cruise agent was also on the cruise in a villa on the deck below us & told us he spoke to Monica about allowing our family in the pool area.At no point in time were we ever contacted by Monica or anyone else for ANY services or apologies for the rest of the week! We had booked all our shows online before the cruise so I guess they assumed we didn't need any escort or priority seating!No attempt was ever made to correct the situation such as wine or flowers sent to the room & we were left with a bitter taste for the rest of what should have been a wonderful family vacation. I guess it doesn't matter to NCL either when you pay a high dollar amount & get small dollar rudeness because I reported this same account on the post cruise survey from them & have yet to hear back! Epic Fail! Read Less
Sail Date April 2011
Please do not go on this cruise ship. Lets be fair and say that the service is decent, not amazing, but acceptable. The food is way below average and the rooms and the cruise are run down. I have taken other cruises but nothing like this ... Read More
Please do not go on this cruise ship. Lets be fair and say that the service is decent, not amazing, but acceptable. The food is way below average and the rooms and the cruise are run down. I have taken other cruises but nothing like this one. Although they call it a "family" cruise I guess they forgot to mention it was a very cheap motel type family vacation cruise. The rooms are run down, the curtains are stained, the walls have all sources of stains and the bathroom features are all chipped and old. The hallway is pink! hello - its 2011- and the onboard entertainment is average to say the least. Im sure they try to make it look good, but honestly if there was another option, simply we would have never go. Tips- its like they have a quota to make every day. We were bombarded all over the place by everyone by a asking for "additional" tips as they add the tips on everything. We even went on a pilates class and were charged for a tip -yep!- a tip for a pilates class and the instructor even asked for a second "additional" tip which I refused to give. Neither less to say we never took another class. Please do yourself a favor, simply find another cruise ship company. We had an issue with the reservation as we had booked a Celebrity cruise and we were moved to RC and even the supervisor on the phone was really rude. Latter on we talked to someone nicer but still she had no idea of what this cruise ship was like. The one thing that's good, its the cruise director. The woman is incredible and its always happy. I have no idea of how she does it, but its good. The last day the crew the staff looked bored, upset and ready to head out... latter on we realized that for most of them was the end of their contract. Quite frankly, its none of our business, we were there for a vacation. Simply find another cruise company and DO read this reviews Read Less
Sail Date April 2011
First of all worsew cruise ever! The room was very small, the bed was too short for even average people i am 5'6 and feet hung off bed. The storage was hidden! I didnt realized until i unpacked there were hidden drawers we missed ... Read More
First of all worsew cruise ever! The room was very small, the bed was too short for even average people i am 5'6 and feet hung off bed. The storage was hidden! I didnt realized until i unpacked there were hidden drawers we missed and suitcases would have fit under bed.. but it was too late after i crammed everything in cabinet and few drawers that were visable..Room should have come with instruction book! Lights were very hard to figure out! It took me two days to get it meanwhile i had to dress for bed in dark!The first day leaving from miami was fine just tired from 6 am flight so didnt stay out late then back in room light on phone bothered us but didnt figure out how to turn it out for a few days..the second day sunday at see buffet breakfast, eggs were cold.. well husband had his made.. Lunch I ate a salad the beginning of the nightmare. Soon afterwards i fel sick to stomach but was able to stay out by pool till we got ready for dinner salad came from buffet. After my shower I felt extremely nauseas i tried to control it with mountain dew to no avail.. I then had diarhea and went to ships doctor since i couldnt stop vomiting.Doctor said it was a stomache virus but I was not convinced i believed it was food poisioning. I received a shot for nausea and imodium. I was told not to eat anything for 12 hours and would not be allowed out of cabin until after i was well an additional 24 hours. Well I didn't eat dinner, and was fast asleep when got back to cabin slept till lunch time. The doctor didnt give me specific on what i can eat so ordered hot dog from room service since there wasnt much else on menu.. I was very weak by dinner so i order hamburger and chocolate cake I felt well enough and doctor said since i didnt ythow up since the night efore could leave room at 730 i waited till 900 to see comedy show. I felt nauseas and constipated..After comedy show went to bed. The next morning constipated and nauseas sent hubby out for breakfast, he got me fruit. Upon eating the fruit I got sick and the d came back.. Went back to doctor again told it was stomache virus and i should have eaten bland food then i get the correct list and received meds again along with the imodium.. We were in st marten but was only able to see from balcony. stuck n room even though after a couple hours d was gone and i was wide awake, just litttle nauseas from constipation.. My husband was out partying on pool deck ! While i was stuck in room by myself with tv but not much on.. but i did learn how lights work and phone light turns off.. Finally when i was able to eat i tried to order what dr said to eat jello, crackers and toast all i got was crackers and toast. I was stuck in room all night after fighting with my husband he went to party some more! must be nice.. The next day I was released and able to leave room after 1130 missed our excursions and only had ttime to port shop and have lunch.. I was still sick to stomache and constipated, so all i was able to eat was half of a chicken sandwich.. We came back went to pool deck again i got to watch husband drink while i was not able to.. later we took showers, got dressed up And went to eat. Afterwards took some pictures, went to white hot party I did have a glass of wine and small mai tai.Bed, the next day was a sea day. We went to the pool and I was able to eat normally.. but still sick to stomach and constipated however when i drank the fruit drink i got threw it up but was fine afterwards did not get d. but at this point i know something is wrong with the fruit and the salads..We had a good day regardless.. showered and ate at dining room we had reservations for ice bar that night. after i ate got little sick again because I couldnt potty.. My husband said the chicken was cooked and didnt eat much of it but he got sick.. We still made it to ice bar but didnt drink alcohol and two am my husband was very sick and we went to dr.The next day i had to get up at 9 am to pick up booze he bought and ccancel excursion in naussau.. afterwards went to pool deck..by myself since hubbie was stuck in room.. I met others that also got food poisioning and one who had a rash from it..He called doctor after dinner asked if he could see blue man and he was able too.. We saw them then went to bed ready for the end of this nightmare cruise.. the next day I awoke with a migraine.. And my hubbie just wanted to hurry and rush me off the boat.. at one point he wanted to use stairs i told him i couldnt.. then we got in cab finaaly airport.. I was still ill for two days at home then i finally recovered.. my husband was over his in less than 24 hours..We had been on a norweign before the spirit the food was bad there so we paid for good food at the specialty restraunts.. Read Less
Sail Date April 2011
This trip was destined for doom the minute we stepped out of our vehicle at the port. We left out of Ft. Lauderdale. Embarkation was quick, easy and smooth and the people were very nice. Would have liked to have their attitudes on the ... Read More
This trip was destined for doom the minute we stepped out of our vehicle at the port. We left out of Ft. Lauderdale. Embarkation was quick, easy and smooth and the people were very nice. Would have liked to have their attitudes on the ship. When we got on the ship we went and found our rooms and got refreshed before going exploring. There was a total of 26 of us. We booked through an internet travel agency that we've dealt with for the past 5 years and have never had problems. My family and I quickly discovered that half of us had early seating and half had late even though we have ALWAYS requested to have early seating dinner. So we quickly went to the dining room and at first was told by the rude maitre'd that there was nothing we could do and it wasn't there fault it was the travel agent. We phone our travel agent and he was actually able to email me through my phone the documents that showed EVERYONE in my party had early seating. I quickly took this back to the dining room and was told they couldn't fix it till tomorrow night after everyone had been seated and things had settled down. We said OK. Dinner that evening was very slow and the food not so good but we realize the first night out is always the craziest while the crew works to get passengers settled into their assigned seats. When we returned the next night to dinner we were told the same thing. They would fix it tomorrow. I said absolutely not and if they were not able to fix it tonight we'd sit where we wanted. We had 6 small children ranging in ages from 6 months to 9 years and there is no way they could possibly wait till 830 to eat. We werent expecting to be sat together but in several tables near each other. Needless to say the problem was NEVER resolved and we ended up being put at 5 or 6 tables around the dining room and just had to rotate each night so all could sit with each other at least once. The food was mediocre at best and one evening when my husband attempted to return his steak because he asked for it rare and it was brought to him medium well (and that's being generous) he was given the dirtiest look. The service itself was VERY slow and forget trying to get a coke, beer, wine, drink of any kind from the bar steward in the dining room. There was entertainment one night in the dining room and the waiters sang amazingly. The demographic throughout the ship was older European and some of the most rudest and offensive people I have ever seen. I have a problem with grown woman walking around topless on the ship around the pool when I have small children about. I'm pretty sure our group were the only Americans on the ship. Our cabin steward Mika was the absolute best cabin steward I've ever had from any cruise. He was the highlight for us. He was very gracious and always had the cutest towel animals ready for my little girl in her crib. She loved it! The crew at the purser's desk were as rude as the passengers. Several times we called to complain about the a/c in our room and nothing was ever done about it. The entertainment on the ship was mediocre. The best show was the elton john impersonator. The singers and dancers were ok. There was one female singer who couldn't carry a note to save a sinking battleship. We walked out on several of the shows. We made the cruise ourselves, because costa did nothing to help us have a memorable and wonderful cruise. Their definition of pepperoni pizza is "hot dog" on top of a cheese pizza. I have pictures for proof if anyone would like them. The food was horrible. Always cold. Portions were smaller than usual. No lobster. Very limited alcohol selection. Asked for a couple types of drinks and they had no idea what I spoke of. My family and I love our days at sea but we were actually looking forward to the days at port cause it meant we could escape the ship for a few hours. My bestfriend had plans to propose to his girlfriend and when he approached the cruise director to see if something could be planned he was rudely turned away. They did nothing and offered absolutely no help whatsoever. My family and I will NEVER again cruise costa cruise line again. We actually refer to our trip as sailing aboard the "caca fortuna" because that is what we felt. In our 30 years combined of cruising I've NEVER gotten off a ship without tipping. This time I did and I actually didn't feel bad about it. The only one whom received tips from us that I felt deserved it was our cabin steward Mika. NEVER AGAIN!! Read Less
Sail Date March 2011
After having cruised Princess Cruises 11 times since 2004, my wife and I decided to try Royal Caribbean and take our 3 children, their spouses, and our 9 grandchildren on a Spring Break 2011 cruise out of Galveston, TX. That meant we ... Read More
After having cruised Princess Cruises 11 times since 2004, my wife and I decided to try Royal Caribbean and take our 3 children, their spouses, and our 9 grandchildren on a Spring Break 2011 cruise out of Galveston, TX. That meant we booked all 17 of us on Voyager of the Seas.Our impressions of RC and Voyager of the Seas by the end of the 7-day cruise were very poor. Our advice to others is to avoid the ship and the cruise line, unless you have never cruised another line so that you don't know how much better it can be.Our complaints? Poor maintenance of the ship; no customer focus; very poor service (often times even rude and insulting) by almost any crew member who isn't trying to get a tip from us and this seemed to get worse as you moved up the chain of command on the ship; very poor food quality and selection in the Windjammer buffet; no coin-operated laundry facilities available for passenger use; poor attention to passenger safety and poor information for those going on shore tours; inadequate information during the mandatory muster; limited availability of Wi-Fi, including none in your cabin; incomplete room service orders; and no acknowledgment or response to our complaints.The absolute worst failure by the crew was when a crew member came uninvited into the cabin where our 1 year old and our 3 year old granddaughters were taking their afternoon naps while their mother waited quietly in the adjoining room, scared the two little girls to death, and was in the process of taking one of them out of the cabin when our daughter-in-law opened her cracked door all the way to see why her daughters were screaming. To make matters even worse, Guest Services refused to even discuss their error with us.As a result of our miserable experience, we cancelled a January, 2012 cruise we had previously booked on the Allure of the Seas.If you want to be treated this badly, cruise Royal Caribbean. If you want to be treated like a valued customer, I suggest you cruise Princess, or at least some other cruise line. Read Less
Sail Date March 2011
This was me and my husband's 5 cruise and second with Carnival line. I can honestly say without hesitation that this was the worse cruise ever. And if this was my first cruise I'd ever been on I'd probably never take another ... Read More
This was me and my husband's 5 cruise and second with Carnival line. I can honestly say without hesitation that this was the worse cruise ever. And if this was my first cruise I'd ever been on I'd probably never take another one!We booked this cruise for a couple of reasons. 1- We wanted to take the kids on their first cruise and this week lined up with their spring break, 2- It was cheap (you really do get what you pay for) and 3- we live in Ohio so we could drive there.Embarkation- We drove so we used their parking lot. We got there around 9am which was pretty early so the attendant told us we had to come back later. The port seems like it was in a sketchy neighborhood. We asked her where we could get a bite to eat and she said there was a Wal-Mart with a McDonald's in it. This struck us as funny because if someone came to Ohio and asked where they could go to get something to eat a fast food place in a Wal-Mart would be the last place I'd tell someone to go. But we just laughed about that. When we did get to the parking lot it was congested (which is fine a lot of people trying to get on the ship) but they way the traffic was handled was a joke. We were one of the first lines there but one of the last ones let in. And the attendant who gave us Wal-Mart directions was directing traffic while smoking a cigarette and not even looking at the car she was directing to go. So....When you pay for the parking you can pay by cash or credit. They had 2 women in an SUV in the middle of the 2 lanes taking your money. One of them was yelling and going off about something.... All I heard was...I've been here for 5hrs and I didn't get a single tip. I was very afraid to let them swipe my credit card!! Getting through security was easy and everyone was very nice in the terminal. We went to the Lido deck when we got on the ship to hit the buffets and get the kids some ice cream. The buffets were a joke. They only had one grille open for hamburgers, hot dogs, chicken and fries and that is what everyone ate! The wait for that line was not shorter than 20min every day. This was a hot spot for my kids because that's all they ate the entire cruise. The ice cream machines were right by the grille so the grill line always wrapped around to the ice cream station. So you had 2 lines running into each other. The food in the restaurant and buffet was terrible! My husband was sick for 3 days after eating their food. We had to go see the nurse just to buy something for his diarrhea. I got sick on the last day on the cruise. Camp Carnival was another joke. My 7y/o spent a total of 2hrs in there and my 5y/o maybe a total of 4hrs in 7 days there. They didn't do the activities that were on the itinerary. They said they were going to have a magician and when I picked my 5 y/o up and asked him how he liked the magician he said they never had one. And when I picked him up they were all sitting around watching t.v. The halls would smell like raw sewage, our toilet would flush and then bring whatever was flushed back up. Probably from everyone using the facilities too often from getting sick! The toilet smelled like urine! I mean like port-a-potty smell! Pools were freezing cold. One day when it was finally warm enough to swim my husband asked 3 different people if they could clean the pool because it was so dirty with bugs and debris. Finally he took the pool skimmer out and cleaned it himself. You think any workers stopped him from doing it....no they just watched him do it. Slide was never on. It only operates if the temp is 74 degrees or more. HERE'S THE BEST PART!!! Our first stop was Port Canaveral. We went to Universal Studios, which was awesome! Just wish we had more time there. When we returned there was a severe thunderstorm and "a gust of wind" hit the ship and snapped one of the mooring lines holding the ship to the deck. This made the ship move away from the deck and made the on ramp separate from the ship. They had to immediately call everyone off the ramp and made us wait in the terminal until they fixed the problem. Well we ended up staying in that terminal for 3hrs! They didn't know what they were doing. They ended up shipping half of the people waiting to get on the ship to another port then decided that wasn't a good idea. So those people who were sipped to the other port had to come all the way back and go through security again. They gave us a granola bar and a pop while we waited our 3hrs! We missed our early dinner. We were in the terminal from approx. 6pm to 9pm. We ordered room service (cold sandwiches!) and had to wait at least 45 min. for it because everyone was ordering! It gets better......We were suppose to leave Port Canaveral at7pm that night but didn't end up leaving until 6am the next morning because when the mooring line broke they had to drop the anchor and a mechanism broke to bring the anchor up. Instead of taking us to Nassau they opted to skip that port and take us directly to Freeport. They said we got a "bonus day at sea!" Wippy dooo!! Who wants to spend a total of 5 days at sea on a boring ship!!?? Freeport only had one thing to do and that was get a taxi and go to the beach. We complained to the excursion and help desk because our excursion we booked at Nassau was canceled and the same excursion at Freeport was 70 bucks more. We didn't want to pay any more than we already had for our excursions. They all said "their hands were tied." So we asked to speak to the manager and he gave us the same response. And that none of what happened was their fault. They were not sympathetic at all! In the end they gave everyone a 25 dollar on board credit for our troubles (which didn't seem like enough) and $0.71 back for the port we missed. I would like to know if it's only $0.71 per person for each port then why do they charge so much extra the more ports you stop! The staff looked like they hated their job and acted like it too. Probably because they did! My kids said they were happy to be home. And so were my husband and I!!! I don't know how this ship ever got any good reviews!!! If you book this cruise then good luck and I hope your experience is better than ours was. But I would never recommend this cruise to anyone!!! Happy sailing!! Read Less
Sail Date March 2011
A big floating Greyhound bus, dirty and dengy. The food was terrible, People on here saying its good must think McDonald's is gourmet.. the pizza was like cardboard, the burgers seemed like soy. The dining room dinners were the worst. ... Read More
A big floating Greyhound bus, dirty and dengy. The food was terrible, People on here saying its good must think McDonald's is gourmet.. the pizza was like cardboard, the burgers seemed like soy. The dining room dinners were the worst. I'd refuse to pay for that slop at a truck stop let alone a place that makes you wear a collared shirt to sit down. I personally told the maitre d that it was a joke to make people even wear a shirt to eat that cold slop. The wait staff act just like a people who know they wont be tipped, slow, rude and careless.. The only thing on the ship that looks to be made fresh was the potato salad. I highly recommend it.lol. The serenity deck was conveniently located next to the ships horn and the annoying lido deck. So if your idea of relaxing is listening to a bad version of the macarena and bearing the 150 decimal horn be my guest. Then theirs Carl with a K, he'll come over the intercom every 30 minutes to tell you to come to one sales pitch or another or to remind you those overpriced excursions you can buy for half price right outside the ports are almost sold out. I felt like i was in a week long time share sells pitch. the gym is staffed with more people then guest using the equipment, but try asking them for help or knowledge of the equipment, their useless. The room service is a crap shoot whither it will come or not. The guest services staff dont seem to speak or understand english very well. overall just lower your expectations, bring some beef jerky, and look forward to the destinations.. Because this thing is just like a greyhound bus. Transportation and thats it. Some advice.#1 The turtle tour in Barbados can be had for nothing, just bring a snorkel and grab a cab to the nearest beach, thats where they are feeding the turtles. #2 "self assist" your luggage in debarkation, or you'll be waiting till doomsday, otherwise you can be off before 8;30 am and see all of old San Juan before noon...#3 in st.kitts do not take the tour with DUke of Earl... Good luck and enjoy the "tater salad" Read Less
Sail Date March 2011
This was the worst cruise we have ever taken!Having said that I will comment on the positive thing that we found about this cruise/cruise line. Our 2 children really enjoyed the kids area. We were pleased with the way that it was run and ... Read More
This was the worst cruise we have ever taken!Having said that I will comment on the positive thing that we found about this cruise/cruise line. Our 2 children really enjoyed the kids area. We were pleased with the way that it was run and with the youth counselors. There were plenty of them to watch, play with, and do activities with the kids. We also liked that they had structured activities for the kids all the time and they had a discipline policy. Because on the Disney cruise we took it was very disappointing to send our kids to the kids area, it was a total free for all with not many activities and not very many adults to supervise or interact with the kids. But, it was NOT that way on the Pride of America. So, I am happy about that!Our room was dirty. The carpets were like dusty especially in the corners. The bathroom smelled like urine, very strong urine. I actually took my travel disinfectant spray and sprayed under the rim of the toilet and found what looked like, black mold, that came out. I then took the toilet brush and scrubbed and scrubbed and got most of the black stuff off. My husband walked into the bathroom and said, "It smells better now." So, it's so disappointing to go on a cruise and have to clean your own toilet especially for the money we paid. Our stateroom lady did a pretty good job, but NOT excellent. She forgot to refill things, and just did a half way job. She didn't vacuum the entire cruise. Our room was sooooo small, it was the smallest we have ever been in. The balcony was dirty and the railing was unmaintained. There was no varnish, just bare wood. It was also greasy. The first night in the liberty dining room was just ok. It took FOREVER to get our food. They were not friendly or happy to serve us at all. They were almost rude. The second night we went to the Skyline dining room. We got our appetizer and salad in a pretty timely manner, but we waited 30 minutes before we just decided to walk out. We didn't get any waiter asking us if we were doing ok, or if we needed anything or our entrees would be out soon. We did not set foot in any of the dining rooms the rest of the cruise. It was terrible. We ate at the buffet, or room service or the Cadillac diner. The quality and taste of the food was just ok. I will say that the room service was actually good. They staff of the room service was VERY friendly. It was like a battle to get our food at the buffet. The staff was like put off to serve us and we had to almost yell to get them to put some food on our plate. Usually on cruises the staff is friendly and says hello and is genuinely happy and nice, but NOT on this ship. The shore excursions were pretty good, but still VERY overpriced. I think they were a rip off. We just felt like we got so ripped off for this whole cruise! We paid a lot of money for this cruise and we DID NOT get what we paid for. We have gone on very inexpensive cruises before and got far more than we paid for. I feel like if we would get 2/3rds of our money back would would have received what we paid for. I never have written a review before. I felt like I needed to write this review to warm everyone not to waste their money on this cruise. I know that it seems like the perfect way to see the islands. We thought that too. It would be a great way to see the islands if the cruise wasn't so terrible. We did enjoy seeing the islands. Hawaii is great! When we go back to Hawaii we will stay at hotels and fly from island to island or pick a couple islands to visit and rent a car on the islands. I think even doing that we would save money. Read Less
Sail Date March 2011
We had lots of issues on this cruise. This was our first and last because very poor service and poor ship. The Big movie screen most of the screen was blacked out due to it not working. The ship was always a mess didn't matter what ... Read More
We had lots of issues on this cruise. This was our first and last because very poor service and poor ship. The Big movie screen most of the screen was blacked out due to it not working. The ship was always a mess didn't matter what time it was. Broken glass all over the decks. They choice what rules they will follow would not let my 11.5 year old go with the 12 years because he was too young my son didn't want to be with 7 year old all day. Buffet food was cold and dried out. Areas was closed off different times durning peek time. The room service was horrible had to beg for them to come clean. The only nice person on this cruise was our waiter. This trip was durning spring break and they had pools closed the whole cruise. When we went to the desk to talk about theses major issues the only answers we ever got was "we are sorry" called Guest care that's all we got as well. Captain never saw him anywhere even places he was suppose to show up. Captain get control of your vessel or quit Read Less
Sail Date March 2011
I am fresh off the boat and I wish I could say we had the time of our life. On the bright side of this I will say that the ship is stunning and the private island is gorgeous. The live entertainment is amazing. -small world nursery does ... Read More
I am fresh off the boat and I wish I could say we had the time of our life. On the bright side of this I will say that the ship is stunning and the private island is gorgeous. The live entertainment is amazing. -small world nursery does not allow parents to ease their kids into the play space. You must drop and leave. I did not anticipate that so my 20 month old was terrorfied of strangers grabbing her and walking off with her and I was told to leave so she could calm more quickly. I could still hear her crying from the hallway so after waiting a few minutes I got her out and I canceled our pre booked time and our adult only activities since they were unwilling to let me work with her to ease into it. - we were stuck with the late dinner seating 8:30 pm. I tried every day to be moved to the early on to no avail. The service was very slow. Night one we had no food, not even bread until 9:30 pm. By 10:15 with still no entree we took our 3 kids ages 6,4, and 1 to the cabin and had the food sent to us. My kids ate at 10:45. Despite preordering service was very slow everynight at dinner. My water sat empty for over an hour (I went to deck 11 and got my own refill when getting service failed) We walked out before dessert the last night.... we were fed up. -the terminal is the right size for the Wonder and Magic way too small for the Magic. There was no where to sit. -If you have dietary restrictions such as allergies you will be left to go hungry, even young children. There is no service offered on Deck 11 or room service and the meals all depend on your serving staff. Our head server eventually got involved and the situation improved but was not seamless. -Guest Services appears powerless to address concerns. We went there often because our kids were not being fed and they never did a thing that solved the problem and they never got us a early dining time. Read Less
Sail Date February 2011
I would not consider this cruise a good value for the money. We paid twice as much as our last 7 day Princess cruise, and it wasn't nearly as good. My 9 year-old daughter agrees. The dining hours were terrible. The buffet was closed ... Read More
I would not consider this cruise a good value for the money. We paid twice as much as our last 7 day Princess cruise, and it wasn't nearly as good. My 9 year-old daughter agrees. The dining hours were terrible. The buffet was closed almost every time I went for food. The three times I did manage to get in, food was school cafeteria quality. The dining room's food was not much better. The service was nothing to write home about either. There were too many children. They had to close the pool almost every day because some kid pooped in there; and, once there was even a closure due to vomit. Gross! The kids club was so crowded and poorly organized that my daughter almost never wanted to go because it was crazy in there. There were few activities in there, and they were of very poor quality. Princess at least has some nice crafts that kids would want to take home and save as a souvenir like tee shirt design, but Disney had nothing like this. Plus, having so many kids made the ship noisy and difficult to relax in. There's an adult section, but I couldn't go there because I had my little girl with me. I got virtually no alone time with my hubby on this ship. On Princess I couldn't tear my little one away from the Kid's Club. None of the 3 nice little girls we met on the ship were particularly keen to go to the kids club either. They all complained that it was boring and too noisy. There were few movies or crafts for adults. There were few classes of any kind for the adults. There was no casino. The satellite was out for the entire cruise, so the only thing to watch on TV was the same 5 or 6 kids movies that they kept playing over and over again. I think I now know every line from The Golden Compass and Shrek 4. The room was bigger than on some of the other ships, but the couch bed was tortuously uncomfortable for my daughter even with an egg-crate topper. It was so bad, she wanted to sleep with us, which she usually detests. I will never do another Disney Cruise and I appreciate Princess, Norwegian, Celebrity and Royal Caribbean much more now that I've experienced Disney. It's a shame because we were very excited about this cruise. We were extremely disappointed. But, if you have loud obnoxious children who run wild and like to or cannot prevent themselves from defiling public swimming pools by releasing their bowels or throwing up in them, I would definitely encourage you to give all of your patronage to Disney Cruise Line, because A. you'll fit right in and B. I will be on some other cruise line. Read Less
Sail Date February 2011
NY city dock was a breeze , and the NCL staff were friendly and fast . We were on the ship by noon, and in the cafe by 1:00 pm the buffet was crowded and crazy. The food was scary at best , we got a soda pass for 75:00 dollars ,an right ... Read More
NY city dock was a breeze , and the NCL staff were friendly and fast . We were on the ship by noon, and in the cafe by 1:00 pm the buffet was crowded and crazy. The food was scary at best , we got a soda pass for 75:00 dollars ,an right off the bat I asked for a Pepsi and the waitress told me to get it myself . are you kidding me? She was rude and nasty. Our cabin was a bit small , carpet was dirty, paper , hair , all over the place . After first day we had to complain to get tissue , toilet paper, and towels refilled . A female staff member on 7Th day at 9:30 pm just walked into our room with the DO NOT DISTURB sign up. she was told repeatedly not to come in we were in bed and not dressed. She handed me a letter , i told her to get out can't you read do not disturb she replied No. The letter claimed i gave a bad credit card , to bad it was a debit card, and there was plenty of cash on it.After 1 hr of fighting with the front desk, they came and told me the card was fine . But i never sign my paper work at the dock, so i said well how am I on the ship then . The front desk clerk looked at me and said I Don't Know , no one can be that stupid . This nightmare took till 11:00pm to fix . Food Well the buffet could really use some help , how many times could you eat burgers and hot dogs every dang day. most of the food all tasted the same bland , and tasteless . Most of the staff in the buffet were rude , and nasty to deal with, could care less about you. We also ate at the Tex/Mex it was very good and service was great, we gave the staff there a extra tip for the good service and food . The La Cucina was very good too the staff were very pleasant and we had a great dinner. Activities Free style i don't think so most things on the daily planner had a Fee Applies . Nickle and dime you for everything , then charge you for service charge of $12 dollars a day , per person over the age of 3 for tips . Weather or not you get good service , clean towels, toilet paper , heck vacuum your room. what terrible poor service and they demand tips give me a break, their new motto should FEE APPLIES STYLE . The gym cost $20 a day , plus $12 to ride the exercise bikes, plus another $20 for the hot tubs and sauna rooms. $5 dollars a game for bowling . The Good Bingo staff , pool staff and the band were perfect nice , helpful , friendly, and always on top of your needs. Cruise director Sinan, assistant Megan, Steve, jasmine , Mons form the pool bar , and Irene from the spinnaker lounge ,pool deck were the nicest people on the whole ship. The bad We were woke up 5 out of the 10 days at 6 am by rude staff working outside of our room . Complained so much the front desk manager would start to shake when he saw us coming . i made them take money off the tips $100, we did not think they should get $240 for such a bad cruise we never had a cruise this what a bad nightmare . We or our family well never cruise again with Norwegian Cruise Lines . Read Less
Sail Date February 2011
It was spring break for the school system and as 3 of the passengers were school teachers and some with children, we decided to book the caravel dream. a new ship and children between 6 and 13, it seemed like a good choice. Out of the 17 ... Read More
It was spring break for the school system and as 3 of the passengers were school teachers and some with children, we decided to book the caravel dream. a new ship and children between 6 and 13, it seemed like a good choice. Out of the 17 of us 9 have sailed with Carnival before and though it was not our favorite, no one had any complaints that would prevent us from choosing carnival since it seemed the most kid friendly. Wrong... The embarking process seemed smooth as most and no complaints. However once on board it was clearly evident that there was an absence of staff about the ship. All 17 of us met at the appointed place on the lido deck and proceeded to the buffet to have lunch. My wife and i looked over the buffet and then looked at each other, and with out speaking a word we clearly communicated with our eyes 'OH NO'. The food was no better than a school cafeteria and even one of the 12 year old commented to her mother 'the food we get at school is better than this, i thought you said cruise ship food was great. From here forward the food got worse as did our expectations every day and night. our balcony room was comfortable with plenty of space for all of our belongings, that was a plus. the interior of the ship was tastefully decorated and it was obvious that this was a newer ship. all spaces we clean and neat and the ship was laid out well in the interior only. the outside lido deck was another story. This is the largest ship in Carnival's fleet and as in other reviews i concur that they added way to many more passengers for the amount of recreational space available. 2 pools were very small and hardly worth the trouble to even try to use. Children frequently filled the hot tubs "not healthy for small children" but parents and staff obviously do not know this. The large Waterside took up way to much recreational space for the value it served. Most of all, the food and variety in the buffets were the worst i have seen on any cruise line in the last 12 years. the main dining rooms had acceptable service but the food was on par with Boston Market, do not get me wrong Boston Market Has decent 'Cafeteria' style food, but that is hardly what one should expect on the largest ship in Carnivals fleet. One night 8 of us decided to go the the specialty steak house for dinner. The service was finally upscale as one would expect on a cruise ship. The staff was attentive and catered to our every need, until it came time to order the steak. We had the choice of ordering plain or spice marinated, we all chose the spice marinated as they showed us what they put on the steak. Most of us ordered the fillet and i ordered the 22 oz. porterhouse. The steaks were cooked to our specifications, but after the first or second bite eye after eye turned to one another as to say 'what the heck is this', the steaks were way over seasoned especially the SALT oh my god i managed 3 bite and said to one of the assistant servers that my steak was so salty i can not eat it, two of my party said the same thing.. Here is where the good part comes in. I saw the assistant server go to our waiter and say something about our steak being over seasoned. The waiter waited until it was time to leave the table and asked if the meal was satisfactory, when he knew full well it was not. i sat at the opposite end of 8 people and literally would have had to make a scene to complain about my steak 20 minutes after i told the assistant server that my steak was way over seasoned. I had eaten at Ruth Chris' The Capital Grill and Lowery's Steak house in Chicago i know the difference. I have yet to ever have a chef ruin a piece of prime beef, let alone pretend it did not happen. It was the opinion of the entire group that as the other cruise lines are becoming larger they bring up the service to compensate. Not so on the Dream if you are a first time cruiser you may not notice the difference, and that is fine , as long as your cruise is a memorable experience. As for us we all agree we would never sail on carnival again. Poor food too little staff and a less than average experience. Read Less
Sail Date February 2011
Unfortunately, this was our worst cruise (vacation) experience ever! My daughter chose a 3-day family cruise to Mexico to celebrate her 40th birthday. My husband and I traveled with my daughter, her husband, their 3 children and her father ... Read More
Unfortunately, this was our worst cruise (vacation) experience ever! My daughter chose a 3-day family cruise to Mexico to celebrate her 40th birthday. My husband and I traveled with my daughter, her husband, their 3 children and her father and his wife. Her birthday falls on February 1st, the closest weekend being February 4th, which this year turned out to be Superbowl weekend! We love football, are Pittsburgh Steeler fans, so looked forward to watching the game on a big screen with other football enthusiasts. Little did we know we would barely be able to watch the game, due to rowdiness. Carnival has a reputation for being a "party cruise line", and we like to have a good time, but "party" was hardly the word for what went on on this ship. I have never seen so many "out of control people" in one place in my life. As we walked down the hall to our room, our neighbors (several) had their door opened with "rap" music blaring out of the room. I called security to see if we could change rooms and were told the ship was full. When I asked if they would ask the revelers to quiet down, I was told "we (Carnival Paradise crew) have no control over what the passengers do". Made me wonder if anyone was in control of the ship. And this was just the beginning...Over the course of the 3 days, we witnessed more exhibitions of public intoxication, fights in the hallways, people passed out, the list goes on. As we disembarked in Long Beach, several young men were going aboard (they looked like security) and one said, "Was this a cruise for parolees?" The ship is in need of a drastic remodel, though I can see why Carnival wouldn't spend money on a ship whose passengers don't appreciate nice things. We paid extra for an oceanview stateroom, which consisted of a porthole you could barely see out of. I had to climb over the bed to get into bed, due to lifejacket storage, in the corner. This definitely was not a family experience and I think the agent who booked our cruise should have told us. There were only a handful of kids aboard and I'm sure they saw things kids shouldn't see. As for positives, the food in the dining room was excellent and the comedian "Jon", was hilarious. We did a shore excursion to "Baja" wine country, which was interesting. The winery we visited was as nice as some in Napa. And we did enjoy the company of our family. Needless, to say, this will be our last cruise on Carnival. Read Less
Sail Date February 2011
My mother, my daughter and I booked a cruise with carnival Pride from Baltimore on Feb. 20th. It is a well priced cruise, but I got the Vista Suite, wrap around balcony and it cost me good money, well over 3 grand. Embarkation was a ... Read More
My mother, my daughter and I booked a cruise with carnival Pride from Baltimore on Feb. 20th. It is a well priced cruise, but I got the Vista Suite, wrap around balcony and it cost me good money, well over 3 grand. Embarkation was a breeze,V.I.P., and even the ship was late and we were not the first to arrive at the terminal, we were the first to embark. We got a great table at the lido deck, by the way the windows were very dirty, like other people said, and we waited for our rooms to be ready. The cabin was the best. Huge,with living room, walk-in closet, bedroom with 2 ceiling to floor windows and 2 plat screen t.v. but the DVD connection did not worked and they never fixed the entire week. I carry my DVDs and all these movies for nothing, and as you will read later we did need them as we spend days in the room. The balcony was out of this world, huge with 2 sets of chairs and tables and 2 stretchers to lay down. I got all my suitcases but one, and I knew why not, and I open them. In 10 minutes, everything was in the walk-in closet and the room was neat with nothing in the open, loved it. Around 5 o'clock I start looking for my suitcase. I had a 325 mil bottle of rum inside and I was sure that they found it. It was a very small bottle, few drinks, but that was all I had. 3 hours later and after I walked 3 times from my room at the end of the ship to the guest service area in the frond of the ship, they finally found my suitcase. Then Suuan, the security guy, asked me to open my suitcase right there, in front of all those people who were hanging at the main lobby deck 2 (bar, lobby, guest service area). I thought that he was jocking, but he was serious. Of course I refuse and asked for a private area to open my suitcase. I felt like a criminal that was caught stealing a bank. Bad judgement from his part. And there was also a lady with him, like an officer, I thought I am going to JAIL!! After a couple of minutes "here, nor here" he gave in and took me to a privet area were I open the suitcase and removed the bottle. I think he looked disappointed, too small of a bottle for such a great deal!! The first night at the restaurant and I realised what all the other reviewers were talking about, THE FOOD SUCKED. Plain and simply, it was BAD. And I am not a picky eater, I like everything, from meats to veggies, to seafood, and any type of cousin. I just want my food to taste good and on the Pride it did not. The only plate I enjoy was an Indian veggie dish, it was really good. Second day at the restaurant and my mother had the shrimp and lobster, I am allergic to lobster so I got the meat dish, it was terrible. My mother that night got sick from the dinner and the next 2 days she was vomiting and having diarrhea. The "nurse" said that it was not food poisoning, I think they tell the same story to all the sick people. it was related to food, to the bad cooked food. She missed the Orlando port, but my daughter and I went to Disney. That 3rd morning before arriving at Orlando around 6 a.m. noise from upstairs, the serenity deck, woke me up. I just had fallen asleep after taking care of my mother. I call and complain and then open the balcony door to try to see what was happening up there. And here is the most BEAUTIFUL part of me trip, filthy water run all over my had and my p.j. YES, you read correct,the cleaning people from the serenity deck were hosing down the deck and they were pushing the waters over my "wrap around balcony"!!!!!!!!!!!!!! Crazy things were happening at that Pride. Of course 4th day and my 12 year old daughter got sick, so we both missed Nassau. We were supposed to go to Atlantis, water park and lunch. The doctor did not allowed my daughter to leave the room after she was treat to I.V. and an injection in her behind. Again of course no food poisoning. Meanwhile my daughter and I got sick that night at the same time, we ate the same food, I was vomiting in the bathroom and she was in a bucket, she just got more sick than I did. At last in Freeport all 3 of us were healthy and ready to see the port even for those few hours. We took a taxi downtown and for $10 per person we had the best time of the entire week. We went to the beach, not to swim just for the sun. Then we went shopping, we got some great deals and then we ate at Zorba the Greek restaurant, expensive, but the best food we had all week. I am half Greek and a great cook, so it was good food. After that peaceful afternoon I was counting the hours to get back on shore. Bad sea, high speed and a rocking like a swing ship.Take me home. Some other details of the trip. The food at the lido deck was cafeteria food. The deli had good food with a bad attitude, the grill next to the pool was not our type of food, so we never had a hamburger or a hot dog. Breakfast we got it from the lido deck. Yogurt, fresh fruits, bagels and cereal with milk is what we eat at home too, no problem there. Room service was one of the same. The coffee was so bad that I had to give up on it. The slide on the 10th deck open for only an hour, for the whole week, at Freeport and we missed it. The baby pool never open. The shows were a bad joke The comedian, I show all of his three shows, repeated the same jokes. For the family show with out the F word and for the adult show he added the F word and some other words not appropriate for families. Funny, but only the first time. The casino smelled so bad smoke, that I got an asthma attack The bingo was fun, expensive, but fun. Activities for kids zero, except at the circle C, my daughter loved it. Our stateroom attendant Leonard and his helper Jonard were the best, always there when we needed them, and we did a lot, always smiling and so polite, we loved them and we show them our appreciation. Pools were tiny and taking over by the kids, but pools are for the kids anyway!! After all the sicknesses,vomiting and the rest $30 pick-up and drop-off laundry was well worth it. Trivia also was something that i enjoy on my lonely hours on board!! The ship was beautiful and clean Debarkation was a breeze, V.I.P. have their own sitting area, in the karaoke lounge, and when time comes they come to pick you up and take you out, loved it. Bottom line- NEVER AGAIN ON CARNIVAL Not worth it the money, the time and the effort to have fun. Fun has to come natural on vacation, you should not try to find fun. Fun has to find you. Read Less
Sail Date February 2011
Like everyone else, this cruise was a big event for our family. We had high expectations. Having recently done a couple of Carnival Cruises, I was very excited to try out P&O. After all it's part of the Carnival Cruise Mother ... Read More
Like everyone else, this cruise was a big event for our family. We had high expectations. Having recently done a couple of Carnival Cruises, I was very excited to try out P&O. After all it's part of the Carnival Cruise Mother Company and with a Shiny refurbished ship - it is bound to be perfect. Or NOT as the case turned out. Sadly, I don't think I met one guest of board who felt like ever returning to P&O. I know I NEVER will.       I hardly know where to begin. It would be easier to list what's right with it (shorter) than list what's wrong, but I will try.       First of all, don't be fooled by the idea that it is completely refurbished. It isn't. Unlike other ships I have been on, there is no "wow" factor as you walk into the atrium. It's nice, but nothing special. We quickly found our room which by the way had been allocated on a completely different floor to the rest of the family despite our request to be close by each other. Whilst it looked acceptable, the furniture obviously wasn't new and had a decent amount of wear and tear. Never mind -it's ok - just not as sparkly as I had hoped. But then as I looked to see if my case would fit under the bed, I discovered an extensive amount of rubbish that had been missed by the housekeeper. There were bits of paper, foam, cocktail sticks and ground up biscuits. Urgh. Not a nice surprise. Then in the bathroom I discovered other peoples hairs still on the walls and left over soap and scum in the soap dish that hadn't been cleaned. Alarmed by the severe lack of cleanliness I asked a nearby housekeeper if someone could give our room another once over. She told me it wasn't one of her rooms but would pass on the message. I think it was about day 7 when I got on my hands and knees and picked up all the rubbish under the bed and broken biscuits. I too washed the foreign hairs down the drain as it appeared nobody on board intended to.       Now off to the pool - but alas there are 4 of us in our room and only 2 pool towels. So off I go to find our housekeeper. Sorry he says - I don't have any. It's change over day so they are all being washed. Bum. Never mind. The next day after our room is serviced, I find we STILL only have 2 towels. I am again told that they don't have any more as they are being washed. This went on EVERY single day. By Day 10, I was getting pretty peeved so I went to reception to offer some constructive criticism and suggest they get some more towels before the next trip. He told me it was a busy day that day. I told him it was day 10 and I had not yet had enough towels for all the people in my cabin. Some then arrived in my cabin a few minutes later - yippee! So we carefully hung them up after use so that they would dry, and be ready for our next swim, but low and behold, the next time I returned to my room they were gone and only 2 clean ones left behind. AAAAAAAAAAAAAAAAAAAAAAAAGGGGGGGGGGGGGGGGGHHHHHHHHHHHHH!!!       There is a general lack of care on the ship. I noticed at least 2 clocks not working : one in the Buffet restaurant and one in a bar. Nobody fixed them the whole time we were there. I mentioned to one of the bar staff that their clock had not been working the whole trip - they told me it hadn't ever worked.       The restaurant. Oh. What a disappointment. The buffet food was diabolical, so we mostly ate in the restaurant. Our waiter was lovely, but so run off his feet. The first night we were served all at different times and generally the food was luke warm - never hot. At least one of us would get the incorrect dish each night. If became the family joke - why order at all if we get something completely different. lol. Oh I forgot. On our first day, we had lunch at the restaurant. We were offered a wine list, but no one ever came back to take our order. Eventually we managed to catch someone's eye who then told us it was too late to order wine as the bar had closed. We were none too impressed and pointed out that we had been sat waiting to order wine for 20 minutes. We had arrived before the lunch session had finished and couldnt comprehend why we couldn't have wine. Reluctantly someone went and got us wine. There were other diners in the restaurant - it was all very bizarre. If you choose to eat in the Buffet restaurant - be ready to queue.       Oh - really important to know - especially if you have done other cruises - food is NOT available all day from the restaurants. You can pay for room service if you get hungry between meals, but otherwise you starve till the next meal period. Discovered this by accident. I had two small children (5 & 6) and we fancied a little afternoon tea. I went up to the buffet to find it closed. I was told I had just missed a proper afternoon tea in the restaurant and so would have to wait or purchase something at additional cost. The next day my mother took my children to the proper aftenoon tea in the restaurant. She tried to order a juice for the children to be told they were only serving tea and coffee. Long story short - this ship is not great for children. There was no ice cream machine like on the carnival ships - that was a tragedy for us. I think this applies to most ships, but unlike some parents, part of my enjoyment is spending time with my children. You can palm your kids off to the childcare centre, but you can't do any of the activities with them. My children would rather die than be seperated and frankly I WANT to spend time with my children. The daily entertainment schedule was strictly for adults only. So the only thing left to do as a family is the pool. I am normally ok with this, but we were plagued with cyclones so the pools were closed and we were stuck at sea for 4 days. There are games in the library if you have older children, but nothing for kids under 8. Fortunately I took my own games. Why don't the ships schedule some family fun for perhaps the few of us that like to do activities with the whole family.       Avoid P&O - they have FAR too many creases to sort out. It did not offer good value for money.       On the up side - the Salt Grill restaurant was outstanding. You have to pay extra for it but in the end, we felt we had no other choice. The food was so substandard in the main restaurant and buffet.       Someone told me that Carnival and Celebrity Cruises are 4 star and that P&O is 3 star. I would give P&O 2 star. Save it for the back packers. Read Less
Sail Date February 2011
This cruise was such a disappointment. The family areas are so loud and rambunctious, that you never want to spend time there, and the adult sections are nice, but your kids can't go in them. The kids club has so many kids, and the ... Read More
This cruise was such a disappointment. The family areas are so loud and rambunctious, that you never want to spend time there, and the adult sections are nice, but your kids can't go in them. The kids club has so many kids, and the projects and activities are cheap, disorganized and extremely chaotic--great for super outgoing children that like a raucous time, but for normal kids--it's a turn off and hard to meet others, because there are just so many kids, you don't see the kid you met the last time again--therefore, they don't meet friends and don't want to go to the kids club. Plus checking them in and out of the kids club feels like you are checking them in and out of prison. The kids staff was a bit rude and cold. You had to scan them in and out, and they had to wear some kind of tag the whole time. The food was inferior to Royal Caribbean, Princess, Norwegian and Celebrity, but on par with Carnival. Seeing the Disney Characters was cool, but they rush past you so quickly that it's not worth it--buy your own Mickey costume take it on a RCCL cruise and save the money. We went with extended family(10 people), but none of the adults(like my parents) ever spent time with us, because they didn't want to venture into the family sections. The cruise cost twice as much as Princess or other quality lines for half the quality of food and services. The staff were so-so on the Disney line, but the shows were cool. We had some really poor waiters, and some okay assistant waiters. The room was bigger on Disney, than on other ships. Pros: Big rooms, good shows, Disney characters Cons: Expensive, noisy, obnoxious kids and passengers were everywhere, mediocre service from crew, ridiculously small library, really shoddy kids club, second rate food, inconvenient buffet hours(This killed us, it was closed every time we wanted to eat + it seemed dirty, dingy, and worse than Sizzler in appearance, selection and food quality) Read Less
Sail Date February 2011

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