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11,981 Entertainment Cruise Reviews

We choose different destination from previous years, te cruise was lovely despite the harvoc we are going through in the world one thing that was so so horrible is that I booked 2 cabins and to be placed at 14007 another ar 12019 when ... Read More
We choose different destination from previous years, te cruise was lovely despite the harvoc we are going through in the world one thing that was so so horrible is that I booked 2 cabins and to be placed at 14007 another ar 12019 when later the next day after having requested that we are placed in the same floor then the is a cabin available when we have already unpacked-now that was not nice at all at all..food was lovely, but this time is was not so clean, the lifts were forever dirty,finger prints on mirrors on the rails etc....rooms were made but not as neat as with Musica - staff not so friendly especially on the last days you could swear that they were frustrated, didnt portray full willingness except for the ones that working at the dining rooms - it felt as if the customer care downgraded a bit - please, at reception woow you just do not find any friendliness just people with a straight face no friendliness at all - please do encourage your staff as much as possible because we takr these trips for relaxing, to be away from all the stress-either than that all went well.thank you Read Less
Sail Date March 2020
to go to places i have never been,but this did not happen as the itinary changed frequently and we had to go to places i was not interested in,out of the 28 day cruise we were at sea for fourteen of them as we were not allowed to dock.in ... Read More
to go to places i have never been,but this did not happen as the itinary changed frequently and we had to go to places i was not interested in,out of the 28 day cruise we were at sea for fourteen of them as we were not allowed to dock.in my opinion this cruise should never had taken place and should have been cancelled.ships main staff could not or more to the point would not answer straight forward questions hoping you would not bother to ask again. the ship was clean but there was not a lot else for staff to do as there was only about 1800 guest on a ship that holds about 3500,bar staff and restaurant staff very helpful but food a disappointment.cabin clean and tidy,entertainment non existent as was only on for about 1/2 hour a night and a sports bar that showed no sport,bingo once a week,and on deck all they played was kids games with not many kids onboard,would i sail with this cruise line again NEVER EVER. Read Less
Sail Date March 2020
Never again.No customer service.Food poor so many people sick .Was advised 55 in one night.Food is laid out on trays hours before buffets open .They only thing they don't charge money for is your oxygen.Give them time.Horrible greedy ... Read More
Never again.No customer service.Food poor so many people sick .Was advised 55 in one night.Food is laid out on trays hours before buffets open .They only thing they don't charge money for is your oxygen.Give them time.Horrible greedy sloppy ship.Witnessed 14 and 15 year olds gambling in casino.Kids playing in casino while parents play pokies. Carnival had no security in casino didn't care as it was money.Greedy greedy company.Most people sit smoking on the decks because there's nothing else to do .If they gave me a ticket on this horrible ship I could not give it away in all good conscience as I know what's it's like. I was told by one guest there granddaughter was sold a cocktail of kiss on the lips because kids are given there own charge cards.Poor everything.Never again.The delays were extensive getting on 3 hours to get on ship.poor entertainment nothing worth anyone's time Read Less
Sail Date March 2020
Excellent trip all went well emergency entertainer added in Fremantle was a nice surprise. All fill in Acts were very good as were the large showtime shows in the Theatre. The waiters in the Marquis Restaurant & Horiizon Court ... Read More
Excellent trip all went well emergency entertainer added in Fremantle was a nice surprise. All fill in Acts were very good as were the large showtime shows in the Theatre. The waiters in the Marquis Restaurant & Horiizon Court buffet were attentive, helpful & friendly. The cabin staff also very good, kept the cabin very clean and stocked with fresh towels. The cabin had plenty of coat hangers and a soft bed. The cruise staff were continuously cleaning, giving us a sense of safety. The wash tubs at the buffet were very efficient to keep guests safe as possible from the Corona virus it being so easily passed to everyone at this time. We visited Albany, Port Lincoln, Adelaide & Kangaroo Island,but our voyage finished there due to Burnie in Tasmania and Melbourne closing their ports to cruise ships,due to the virus. Princess has offered a geneorus refund with two refund choices for our loss Worth another cruise ASAP Read Less
Sail Date March 2020
We love to cruise, we find it relaxing and love spending quality time with the family. We always enjoy the entertainment and love taking part. Its definitely easier on the 2nd cruise.. the food in the buffet it delish. Love the variety.. ... Read More
We love to cruise, we find it relaxing and love spending quality time with the family. We always enjoy the entertainment and love taking part. Its definitely easier on the 2nd cruise.. the food in the buffet it delish. Love the variety.. the evening restaurant dinner is lovely too. We loved our waitress, Jes on this cruise, so friendly and caring. My son enjoy juniors club a lot more this time. He also enjoyed the putt putt and tennis on the top deck. The theater shows were top notch. Looked forward to the shows every night. Didn't get to see Pomene , which was kinda sad. But found some entertainment and swam. The disembarkation took longer this time. I'm sure its because of the department health forms that needed to be filled out. We were very impressed with the sanitization on board .. going in and out of the buffet. Well done MSC.. we love to cruise with you Read Less
Sail Date March 2020
Heard it was great but honestly it is too big and we don’t smoke and think they should place smoking section anywhere except wher the two main bars on the swimming pools are located. Every time you went to get the over priced drink you ... Read More
Heard it was great but honestly it is too big and we don’t smoke and think they should place smoking section anywhere except wher the two main bars on the swimming pools are located. Every time you went to get the over priced drink you had to walk through the smoking area to get it. The beds are terrible, the repair had to be made to our balcony door because of wind noise. It took 3 request from our room attendant before we got a ice bucket in our room. We like Royal Caribbean however when they revamped this ship they did not spend any money on the cabins. The furniture all over the cruise ship is made for smaller people and uncomfortable. If we cruise again it may be with Carnival, for what we spent on this cruise we paid champagne prices for cheap beer and will think twice before booking another one. Read Less
Sail Date March 2020
I knew this was going to be an older ship, so I didn't expect a whole lot. I loved that it was not packed with guests because it only holds about 2300 guests. The decor was definitely dated and the food left a lot to be desired. ... Read More
I knew this was going to be an older ship, so I didn't expect a whole lot. I loved that it was not packed with guests because it only holds about 2300 guests. The decor was definitely dated and the food left a lot to be desired. The excursions however were fantastic. We booked an excursion for every port except Grand Cayman. The refrigerator in the state room did not cool the drinks enough and we barely saw our housekeeping guy. There were only 4 laundry rooms on this ship. We didn't really have a problem needing to use the machine, and we brought our own detergent. I was a little disappointed that every time we ordered a drink, gratuity was included AND they had another blank line as if we are supposed to leave more. I honestly felt like we were nickled and dimed to death between the people at the ports and on the ship. Nothing was terrible, but definitely the time OFF the ship were the highlights of my trip. Read Less
Sail Date March 2020
Initially we had an Asian destination cruise with Norwegian, that was canceled. We were able to secure the Bahamas cruise, departing in Miami. Everything about this cruise was great. The crew managed the increasing corona virus concerns ... Read More
Initially we had an Asian destination cruise with Norwegian, that was canceled. We were able to secure the Bahamas cruise, departing in Miami. Everything about this cruise was great. The crew managed the increasing corona virus concerns well, and passengers were generally patient and understood. With the exception of two adult passenger tantrums we witnessed, that I must say were handled very well by crew who were clearly working above and beyond their everyday responsibilities, things flowed well for the passengers. I’m sure behind the scenes it was a very busy and stressful time for all of the crew, especially considering whilst we were cruising, the orders came that all cruises were canceled, so crew were faced with the prospect of being without income for an unknown amount of time once our journey ended. Not once did any of the crew complain or make comment about this. They continued to work hard, showed grace and humour and managed their roles well. The ports were great, and our hearts are worried about the impact the cancelations will have on the beautiful people we met on the ship and in port. We loved the entertainment, the shopping guides with Dan & Dan, the wait staff in the restaurants, the bar tenders...all of the staff were fantastic! We will be booking another cruise as soon as we can. Read Less
Sail Date March 2020
After having sailed on Princess, Carnival and the past several times on Disney, we decided to try Royal Caribbean. We decided to try out the Symphony because 1/ it has very high ratings among RC's fleet, 2/ we wanted to see what the ... Read More
After having sailed on Princess, Carnival and the past several times on Disney, we decided to try Royal Caribbean. We decided to try out the Symphony because 1/ it has very high ratings among RC's fleet, 2/ we wanted to see what the world's biggest ship had to offer, and 3/ they ship stopped at islands we hadn't been to before - including RC's own CoCo Cay. We booked an outside balcony cabin on the 10th deck. The price was quite reasonable - certainly quite a bit lower than Disney. Check in was a breeze. We did get on late - choosing to board after the early rush, and also figuring we could manage quite well without the obligatory Day 1 lunch. Entering the ship was kinda uneventful. We barely got a "Hello", with a greater emphasis being on sanitizing our hands - understandable given the outbreak of Corona Virus. We entered on the Promenade 5th deck and then headed to our cabin. initial impression was that the decor lacked any level of luxury or plushness. Yes, it was huge, and very interesting to have a promenade in the middle of a ship, but the decor was kinda tired - like being in a slightly dated hotel or office building. I think they expect your entrance in to a city-like promenade to do the trick. It doesn't!!! ENTERTAINMENT: This is where RC did well. Their main attraction shows were most excellent - certainly gave Disney a run for their money. And there was always something to do for all ages. There were parades on the Promenade and all kinds of music at various venues in the evenings. Solo guitarists, excellent jazz, and a band in the Dazzles bar that could really rock a crowd - and get them to dance. Before we went on this cruise, the reviews indicated that RC did an excellent job with the entertainment, and they certainly lived up to their billing here. CENTRAL PARK: Loved it. So relaxing. Vintage is a good place to get some good wines. However, the open area did tend to get windy and there were always some drops of water splashing down from above. Not sure from where - but it tended to happen even when the sky was clear. However, it's quite amazing to have this large atrium right in the middle of a ship. BOARDWALK: I think this was a bit of a let down, and didn't live up to its billing. The boardwalk leads to the aquatheatre, but apart from that, and a bar and hot dog restaurant, there's really no reason to be there. It was rather dead most of the time. FOOD: THIS was a massive let down. This ship has a ton of specialty restaurants. Having done these kinds of specialty restaurants on other cruise lines, we just figured these would not be worth the extra cost - since the main dining hall would always have something worth trying. I will add that we are big time foodies, who usually eat at anywhere from 125-175 restaurants a year - including some of the world's Top 50 restaurants. The food at the Main Dining room was completely substandard. We chose the Any Time Dining option - which was good for us. While it did mean a different serving crew every evening, in general they were pretty good - not great, but good. However, 1 evening it was so bad that for the first time in 10 cruises, I felt compelled to complain to the section manager. The waiter took 14 mins to even bring us a menu, and did not bother to introduce herself or even apologize for the significant delay. when it came time to take our order, she simply came to us and said, 'SO, what can I get you!". May be she was stressed, however, not only had we been patient all the while, but she was extremely cheerful with her other tables. Her manager noticed this behavior and tried to step in to make up for that. But the damage had been done. It took them 35 mins to get our appetizers, and an hour and 20 mins to bring our entree. To top it off, the food was inedible - and I ended up leaving most of my food. I thought I'd head over to the buffet and get some food, but by then even the buffet had closed. I ended up with a sandwich from one of the cafes. After 2 days of sub-par food at the main dining hall, we decided to try 3 of the specialty restaurants. Despite there being so many restaurants on board, there was only 1 that was really worth trying - the rest being rather generic - something that some of the other patrons who visited some of the restaurants told us. Simultanenously we dicovered that the buffet at dinner offered several ethnic options - and so we started going there for dinner - and canceled our 3 restaurant packae. Apart from the fact that the food in the main dining hall was low quality, the variety was even worse. They had the same, bland continental food every single day. Ridiculous! The only optional variety was the option to ask for some indian food. Upon further reflection, it's almost like the main dining option is designed to push you to their specialty restaurants. Not a good idea. When it comes to Indian food, there was always some indian food available at the buffet for all 3 meals of the day. The taste was not particularly great - which is surprising considering the executive chef for the whole ship was Indian - and would typically have had 5-star hotel training in India - where the food standards tend to be high. One evening in the buffet they served Caribbean food - which, while flavorful was a bit bland. And finally on the last day they had a chinese noodle station - where alls you could get is noodles. For such a large ship, the options for food without having to pay extra were not the greatest. RC certainly failed here. The late night food was decent - but got a little boring after a few days due to the lack of any variety. Desserts - easily the poorest and most unimaginative dessert selection of any cruise line we have done. The items were pretty much the same every day, and just loaded with cream - and extremely 'mild' flavors - what I mean by that is that if you didn't read the label of the dessert, you'd be left wondering if there was actually any flavor, let alone what it was. When we got home today, I made the family Molten Chocolate cake from the frozen Costco stuff. Even my kids said the frozen stuff at home tasted better than what they had on the ship. CoCo Cay - not bad. never felt crowded. But the island isn't too big. Disney's Castaway Cay is in a different league in terms of size and atmosphere than this island. Even NCL's island next door seemed to be significantly larger. CoCo is still being built out, and you can make out certainly sections have just been gotten ready - as everything seems to have a 'recently planted' look. Our kids used the water park, and really enjoyed it. I would suggest springing for that. I toyed with the idea of getting a cabana or bed....however, at $1000 for a bed for a day for 2 adults it simply wasn't worth it. If you have a large party, then it might be worth the cost. But the, a number of reviews said that lounge chairs were easily available. And frankly, that was plenty. Didn't see the cabanas or beds being worth the expense - even when we were on the island. So, I think we made a good call there. The food on the island was in line with the set expectations - bland and boring. They certainly had good choices and options - but the food was bland - even the Mexican food. When it comes to drinks, the options available were good. We bought the unlimited drinks package, and even though we didn't do justice to the cost, it was a headache-free option. The drinks were pretty good, and the bartenders accommodating and friendly. WiFi- we bought a package for multiple devices. The connections were good and strong - on the ship as well as on CoCo Cay. Worth the cost. Photo Package - we bought an unlimited photo package. This was a bit of a let down as the photographers were very few and rarely available. They were set up every evening in the Promenade - but rarely available at other locations - including at dinner and CoCo Cay. We didn't do any shore excursions thru the ship. We've done so many islands thru other cruises and vacations that at this point, they all are pretty much the same - and so we prefer to go to the beach and just relax. In St. Kitts we went to the Marriott - as we were told the beach is safe. The beach was OK - uncrowded, but the resort isn't up to usual Marriott standards. At St. Thomas, we decided to take a private tour of the island. We took a taxi tour of the island, and for a coupla hours it was just right. We should have done the beaches on this island - but didn't have time. Maegen's breach is certainly worth the trip and cost. Spa/health club - didn't use the spa, but it looked pretty standard. The work out center was also pretty standard. Casino - a LOT of slots, but not enough of Blackjack tables. Dealers were not too friendly. Maybe they were stressed out about Corona. The one thing we should have done was get The Key. Not knowing what it provided, we ignored it prior to the cruise. Then when we tried to get it onboard, they told us that it wasn't available as it had to be bought prior to the cruise. While I'm not entirely sure what all this "Key" offers, from the little I learnt, it certainly seemed to be worth the expense - at least to us - at $32/person/day. Not cheap, but the privileges would have been worth it. HIGHLIGHTS: 1. The big ticket shows - most excellent! I would put them in the league of good Broadway productions 2. Music - excellent options, and went on late in to the night 3. Promenade and Central Park LOWS: 1. Food 2. Food 3. Friendly, but not warm service Read Less
Sail Date March 2020
We chose this cruise to see the islands Jamaica, Panama Canal, Cayman Islands , Columbia, and Costa Rica. Unfortunately due to rough water and Corona Virus scare we could only see Columbia and Costa Rica. This was very disappointing ... Read More
We chose this cruise to see the islands Jamaica, Panama Canal, Cayman Islands , Columbia, and Costa Rica. Unfortunately due to rough water and Corona Virus scare we could only see Columbia and Costa Rica. This was very disappointing and the water was very rough going from Fort Lauderdale in Florida to Jamaica causing many people to get motion sickness and was the main reason for our ship not stopping at Jamaica. We were stuck on this ship for 8 out of 10 days . The ship is need of interior repairs (floors were rough under carpet causing trip hazards, pipes in ceiling were leaking in hallways) Pools onboard were empty of water due to rough sea conditions. Entertainment was ok but could have been better if they were to make it to the ship, some flights were cancelled the entertainment could't make it to the ship. I would not recommend princess cruises for cruising, I thought they were highly reputable cruise line but I was wrong. Read Less
Sail Date March 2020
With the Corona Virus spreading rapidly, we were lucky to be able to cruise at all and were aware that things may change so we set out to enjoy our anniversary holiday with a positive frame of mind. We had an enjoyable day in Noumea and 2 ... Read More
With the Corona Virus spreading rapidly, we were lucky to be able to cruise at all and were aware that things may change so we set out to enjoy our anniversary holiday with a positive frame of mind. We had an enjoyable day in Noumea and 2 days on Mystery Island and quite a few sea days. We have been well compensated for the lack of ports. We were well fed, accommodated, and entertained . We did not find it too crowded at all considering the amount of people on board. Having not cruised with RC before, we were happy with all the facilities provided and the extras that were added recently. Some things are out of the cruise ships control and we don't know what is going on behind the scenes This world wide problem is affecting everything so make allowances and go with the flow at the moment!! Our only gripe was smoking on board. The areas allocated for smoking were too big and intrusive on other passengers especially the children.. Children are inhaling smoke around one side of the pool area.One whole outside deck was for smoking and it would blow inside and down through the stairwell and passages. Read Less
Sail Date March 2020
Chose Paradise basically for the locality, close to home. Was very disappointing when boarding, as a first time cruise, had no direction on what to do or go. Buffet food and service was very poor, help had very poor english, hard to ... Read More
Chose Paradise basically for the locality, close to home. Was very disappointing when boarding, as a first time cruise, had no direction on what to do or go. Buffet food and service was very poor, help had very poor english, hard to understand, moved very slow, very unorganized, many mistakes and food was stale or not cooked right. Servings were very small, long lines that moved slowly, average wait time over half an hour. Customer service not very customer friendly, bartender on main floor, not friendly, he preferred washing glasses over serving customer, seemed like we were disturbing him. Pool deck was overcrowded, hottubs overcrowded and dirty dishes left on tables. All was not bad, Leon the activity director was fun and full of energy. Shows were good, room was clean but had limited channels for night time viewing. Would not recommend. Also, paid for bubble package and found it to be inconvenient, had to go to bar to get, whereas draft beer for individuals was easy and accessible. Read Less
Sail Date March 2020
First of all this is an OLD boat that sounded like it was losing parts along the way. We paid for a window room. The window had barnacles, paint spots and dirt, therefore we could hardly see thru it. The food was disgusting and tasted ... Read More
First of all this is an OLD boat that sounded like it was losing parts along the way. We paid for a window room. The window had barnacles, paint spots and dirt, therefore we could hardly see thru it. The food was disgusting and tasted old. With the coronavirus going around they did take precautions by not allowing anyone to serve themself at the buffet which was a good thing. The excursion we pre paid for was a complete misleading false ad. We were stranded on a little beach and we had to plead with the staff to plse take us back to the boat. I would never travel carnival again. I would definitely travel to orlando an cruise with norweign or royal carribean. Carnival has turned into the dollar general of cruise ships. Seemed like all they cared about was selling you something on this old boat. The staff were nice, but didnt understand much english Read Less
Sail Date March 2020
My husband and I have been on cruises before (Carnival, Holland). Our kids had not cruised before. Had heard so much about Disney cruises. Wanted to try. Booked the cruise just 6 weeks before sailing. This is the first year Disney ... Read More
My husband and I have been on cruises before (Carnival, Holland). Our kids had not cruised before. Had heard so much about Disney cruises. Wanted to try. Booked the cruise just 6 weeks before sailing. This is the first year Disney has sailed out of New Orleans and initially the cruises had filled up. Then I heard rooms had opened up, and the timing worked out for us, so we did it. Great decision. Gorgeous ship. Outstanding service, as one would expect from Disney. Kids loved it so much they sobbed the last night. A 5th night would have been nice, but it’s what we could do at this time. So many great activities for kids AND adults. Amazing shows - very high production value. Food was DELISH! Buffet was so good - super-wide selection and everything was fresh. Loved the three dining rooms - Triton’s, Animator’s Palate and Tiana’s Place (my favorite). If you are considering a Disney Cruise, do it!!! Read Less
Sail Date March 2020
We chose a cruise to Cozumel/Key West and shortly after booking the itinerary was changed. We ended up going to Key west/Nassau/Coco Cay. We did not want to go to Nassau as we had been there so many times before. The change was made months ... Read More
We chose a cruise to Cozumel/Key West and shortly after booking the itinerary was changed. We ended up going to Key west/Nassau/Coco Cay. We did not want to go to Nassau as we had been there so many times before. The change was made months ago, and had nothing to do with recent virus concerns. We tried to get them to let us change to another cruise or to give us an onboard credit but our requests were refused. If we wanted to change the cruise we would lose our deposits. So we went on with the trip and enjoyed it anyway. The food was pretty good. Our dining room server was a highlight. He was fantastic. Our cabin steward was ok. He got a little irritated that my friend and I asked him to split our beds apart. Never had that happen before. We weren't as pleased with the entertainment as we have been on past cruises. The comedian was pretty funny and the impersonator was good. The trivia is something we always enjoy but didn't so much this time. We did a Highlights of Nassau tour and it wasn't worth the money or time. We should have just stayed on the ship. We enjoyed our day in Key West but it was crowded. We got a South Beach cabana at Coco Cay and we had a good time there. Our attendant was very good. I got sick with a stomach virus toward the end and had to spend the last day of the cruise in my room. They gave me free room service and called often to check on me. I went to the infirmary and they treated me well. Read Less
Sail Date March 2020
I have sailed with many other cruise lines and even NCL prior to this multiple times. The experience back then was a great experience. It appears to me that NCL has made some changes not for the good over time. The service was horrible, ... Read More
I have sailed with many other cruise lines and even NCL prior to this multiple times. The experience back then was a great experience. It appears to me that NCL has made some changes not for the good over time. The service was horrible, people unfriendly, no servers on the pool deck, hour waits to get a drink, embarkation was more than painful, etc. This was a complete waste of hard earned money for our honeymoon and I truly wish I would have spent my money elsewhere. I never write reviews and have never in my 42 years written a review about a cruise experience until this moment. The poor review is warranted. I would not recommend this ship to anybody. I will say one exception to the horrible service was the Assistant Cruise Director and an amazing life guard who was quite friendly. As for the server staff, the breakfast crew was a bit more helpful but as the day went on, good luck! Read Less
Sail Date March 2020
We had a mid ship mini suite on the Encore. There was plenty of storage and a gorgeous bathroom that had a double sink and a step in shower. We booked all our entertainment and dining either online before we embarked or the day of ... Read More
We had a mid ship mini suite on the Encore. There was plenty of storage and a gorgeous bathroom that had a double sink and a step in shower. We booked all our entertainment and dining either online before we embarked or the day of embarkation. We had absolutely no problem scheduling all the things we wanted to do. Anyone who complains about doing this is flat out not computer literate or they are not calling NCL. The food in the free restaurants and Specialty dining was excellent. The service was top notch. Once again those that are complaining must eat 5 star quality at all their meals! The ports were all well scheduled and embarkation and debarkation was a breeze. The ship does not move anymore than other ships we have sailed. We have been on Disney, Holland and Royal Caribbean and NCL compared with all of them. Now people have complained about seating at the pool. Well I am here to tell you that all the pools on the 15 voyages we have been on are small. If cruise lines made them bigger there would be no seats to speak of. Get a balcony if u don’t like crowds. We would sail this ship again in a heartbeat. Read Less
Sail Date March 2020
I chose this cruise because I wanted to experience the Mexican Riviera and my first cruise. Norwegian offered an excellent package of incentives, good value for cost, very helpful personal consultant to help me put together a trip ... Read More
I chose this cruise because I wanted to experience the Mexican Riviera and my first cruise. Norwegian offered an excellent package of incentives, good value for cost, very helpful personal consultant to help me put together a trip package that fit my needs. I just returned and am very , very happy. Our party was three, my two adult daughters and me . We chose a Mini Suite with balcony, mid ship on the 11th deck near the elevators. This made everything easy to get to. The food and service were outstanding everywhere we ate, both complimentary and speciality. The activities offered were diverse and fun and varied. Da nce lessons on pool deck or salsa lessons at Mojito Bar. Excursions were fun, varied for taste, The virtual reality offerings were a lot of fun and new to me. My daughters enjoyed the raceway and the giant water slide. The Winelovers Musical, Elements , and the Beatles Tribute Band in the Cavern were our favorites for shows. I am looking forward to planning my second trip with Norwegian! Read Less
Sail Date March 2020
I chose NCL and the Epic for their southern Caribbean itenerary. This was my first cruise and I was worried about the size of the ship and the reviews of the bathroom layout. First of all, for a 4000+ person cruise there were only a few ... Read More
I chose NCL and the Epic for their southern Caribbean itenerary. This was my first cruise and I was worried about the size of the ship and the reviews of the bathroom layout. First of all, for a 4000+ person cruise there were only a few times where I felt that crowds were an issue. That was normally at the buffet when we weren't in port. I scheduled dinners away from the buffet each night which was never an issue. I actually really liked the room. It was super clean. There was a lot of storage and the bathrooms we're not at all an issue. It was actually nice that you didn't have to wait for someone to finish showering to use the sink or toilet. Between the curtain and frosted glass, privacy was not a concern. The shows (Burn the Floor, Cirque, and Pricilla) were all good. Not at all at the same level as what you would see in Vegas, but still a really fun way to spend an evening. I absolutely loved Pricilla. The ports were all nice and different. We did excisions at 3 of the 5 stops. I wish I would have scheduled more. All and all it was an awesome trip and I'm ready for my next cruise. Read Less
Sail Date March 2020
- Summary: we have cruised a number of lines (Carnival, Royal Caribbean, Princess, Celebrity, Holland America, Oceania.) This was our first cruise on NCL and was the best experience we have had on a mass-market line. Excluding Oceania ... Read More
- Summary: we have cruised a number of lines (Carnival, Royal Caribbean, Princess, Celebrity, Holland America, Oceania.) This was our first cruise on NCL and was the best experience we have had on a mass-market line. Excluding Oceania which is our favorite but in a different price bracket. We would definitely use NCL again if they have itineraries/prices that suit us. - This cruise was chosen for price (free at sea items), departure port rather than destinations. - Embarkation smooth and fast, disembarkation not so good (lack of info) - Ship was in excellent condition, décor understated but pleasing. - Even although the ship is large (4000 passengers) it never felt crowded and the layout meant you never really see huge masses of people in one place. - Observation lounge is amazing and a great place to pass time, get light food and drinks. It was never crowded even on a sea day when the pool deck was closed due to weather. - Speciality restaurants most nights had spare tables. We did 4 of them. All of them (Teppanyaki, Cagneys, Ocean Blue, La Cucina) had good menus and the food was great. Teppanyaki was the best, La Cucina the worst (not that it was bad but the menu was pretty bland standard americanized italian) - Main dining rooms - Food was better than we expected based on CC forums. Savour - had to send a beef tenderloin back because it was over-cooked. The dish was replaced very quickly and courteously with apologies. - Restaurant staff were prompt and very friendly although it was obvious they were not familiar with the rules re the wine packages. - Bar staff were friendly but rushed. I like a scotch sour (whisky sour using Scotch) - only Maltings made a decent one. Some that I ordered were not even worth drinking. Manager of wine cellar was excellent! - Entertainment (atrium shows, Jersey Boys, Six) was excellent. We did not use the go karts or water slides (being seniors...) Read Less
Sail Date March 2020
We choose this cruise because it was the only Caribbean ports not yet seen. Absolutely hated the Epic. Only two banks of elevators for the entire ship (front & back). Waited way too long to finally get an open space and then it ... Read More
We choose this cruise because it was the only Caribbean ports not yet seen. Absolutely hated the Epic. Only two banks of elevators for the entire ship (front & back). Waited way too long to finally get an open space and then it felt like sardine container. Took stairways all too often (more than I actually wanted since we were on deck 17 in the Haven). Ship staff, the facilities, and the food were all excellent as expected. This was a 7 day cruise and packed with ports. However, only 2 of the ports had enough time in port to really appreciate the port. Way too rushed and could have easily removed 1 of the ports. Overall I would rate the cruise as a 4 out of 5. We will cruise NCL in the future but the ship I rate a 2 out of 5 and will never cruise on it again. Read Less
Sail Date March 2020
This is going to be a fairly short review. We have been to all the ports and the only excursion we booked, got cancelled. GENERAL IMPRESSIONS • EMBARKATION- 3 Stars; Considering we are Platinum members, this took longer than it ... Read More
This is going to be a fairly short review. We have been to all the ports and the only excursion we booked, got cancelled. GENERAL IMPRESSIONS • EMBARKATION- 3 Stars; Considering we are Platinum members, this took longer than it should have. We came off the Encore, so we were in the terminal by 10:00. We didn’t get on the ship until 11:00. • CABIN- 4 Stars; the bed in our cabin is really comfortable. We have an aft facing balcony and that helps too. It is bigger than a normal Stateroom. We had really choppy sea one day that were so bad the door to the balcony would not stay shut when we were out there. • CABIN STEWARD- 4 Stars; He did his job, or most of it, but seemed very late each day. Friendly enough to talk to. • RESTAURANTS A. O’Sheehan’s- 3 Stars; another disappointment. Mostly it is their lack of beer choices, so don’t read too much into that. Bud, Bud Light and Coors Light? Seriously? I had Chicken wings and pretzel bites and they were good. Lynette had Irish American Stew, which was actually a soup. Not recommended. We didn’t go back the rest of the cruise. B. Garden Café; 5 Stars for breakfast and 4 stars for supper. They don’t seem to have the variety they used to at dinner. C. Le Bistro- 5 Stars; The most fun we have had in a Specialty restaurant, and our server, Ayu, was terrific! D. Cagney’s- Huge disappointment the first time. We were among the 1st 10 people there and everything started out fine Then our entrée’ didn’t come. People that came in well after us had theirs, People that came when we did were on dessert. We had steaks, in a steak house. Go figure. Lynette’s was almost raw and mine was very tough. We had to skip dessert to make the show. The second time we went was much better. If we didn’t have the Dining Package (one of the free perks) the meal would have been complimentary anyway. E. La Cucina- Excellent service at this Italian restaurant and the food was very good. The best bread on the ship and it was fresh baked! • ENTERTAINMENT- 5 Stars. A. Show Band. We went to see them in the atrium and they were good. B. Aldo Canta; Guitarist, he was in the atrium most evenings. So were we, because he was very good. C. Jon Stringer- Main stage comedian. Jokes were clean and he was very funny D. Duo Quintesant- A married acrobatic couple that were amazing! E. Sea Hashtag- I think they were the ship band and they were very entertaining. They played a variety of music, but looking at the age of the crowd, they kept it to our generation. F. Avalon- This was a Latin band and drew the largest atrium crowd we have seen. People seemed to really like dancing to it. • FOOD SERVICE- 5 Stars; In spite of the few problems we had • BAR SERVICE- 5 Stars; Once the bartenders and servers get to know you, the service was great. Except for the theater. There, the server brought us the wrong drink. Instead of going back to correct it, she collected orders from a lot of people who had come in. When she finally came back, she walked right by us. • BARS- 5 Stars; A. Atrium Bar. This is where we spent most of our evenings. B. Malting’s Beer&Whiskey Bar. We only went there once, but the service was really good and the seat comfortable. Great place to spend some time waiting for dinner. C. The Great Outdoors Bar. The great thing about this bar, is that it is really close to our cabin and you can sit outside. • Disembarking. Our flight was out of Ft. Lauderdale and not until 6 pm, so we signed up for the Everglades tour. From our meeting spot in the theater, to out of the terminal was an hour an only a couple of minutes of that was Customs. It was an 8 am disembark, the second color tag called.. Read Less
Sail Date March 2020
We are highly disappointed and feel cheated out of our money. I feel like MSC should’ve canceled the cruise due to coronavirus outbreak as we didn’t visit any ports outside of UAE. I refuse to believe that MSC did not know this ahead ... Read More
We are highly disappointed and feel cheated out of our money. I feel like MSC should’ve canceled the cruise due to coronavirus outbreak as we didn’t visit any ports outside of UAE. I refuse to believe that MSC did not know this ahead of time. We stayed at sea most of time and basically cruised from Abu Dhabi to Dubai. We disembarked early in Dubai as we simply could not take being on the ship anymore due to poor service, horrible food, nickel and diming for everything, nd lack of activities. We truly feel we should receive a discount/partial refund due to not being able to visit any of the ports. We’ve traveled on several of the main stream cruise lines internationally and this is by far the worst experience ever that makes me say I may not ever cruise again. The staff on board was rude, told lies, and not empowered to make any concessions on the ship to help guests. When we asked what was required to disembark early, they tried to have us sign a full release and we refused. Then tried to bully us into signing or that we couldn’t get off the ship. The staff was very arrogant and ignorant and I basically told them that they aren’t legal experts to interpret a document for me when I am versed and deal with legal contracts all the time. Excursions are overpriced on the ship. You can get them cheaper elsewhere. MSC will cancel on you for any reason but if you want to cancel the staff will say they cancelled it but did not then when you check back in, they lie and say you didn’t cancel and now you are within the 48 hour window and cannot cancel. This after we said we would disembark early and we were told all of our activities have been cancelled since we will depart the ship. The only accolades I can give is for the condition of the cruise ship, the gym, the Butcher’s Cut steakhouse, and a few key staff like Rupawantara - waiter, Kumar – waiter, John – Karoke and entertainment, Alexander Lobo – host, who helped make things ok wh Drink package – if You don’t buy some package you don’ have any beverage that is free except in the buffet require purchase. We bought a drink package but still was limited. It is limited to 10 Euro. The package can’t be used at many of the stores/cafes on the ship – ex chocolate store/ café, champagne bar doesn’t have anything under 18 a glass. They charged our friends for tap water which is free on other ships. The drink card can’t be used in the Cirque du Soleil theatre. You have to buy your drinks there. Speciality drinks are also not covered even if below 10 euro a drink. The drink card can’t be used in the theatre. You have to buy your drinks there. Drinks are watered down so we ordered straight liquor to get our money’s worth. Dining – The buffet/marketplace is absolutely horrible. Food is not available all day. The food was very bland and not at all international standards. Even the pizza, hamburgers were sub-par. Fries were the best thing on the ship if not inside the specialty restaurants. The main dining each night was hit or miss. The surroundings were elegant and nice and the menus change every day, but the food was often less than delightful as well. We often had to try more than one dish and then just give up and go get fries from the buffet. We were literally hungry the entire cruise and everyone we met made a similar comment. Service on the ship is bad. You get a different explanation or different information from each person. I even asked to speak with a manager several Times. One time I got a lady named Ana S. She totally lied to me and said we did not have a conversation. The crew will cut in front of the passengers as if we aren’t there. Customer service was non existent. On other cruises, on exiting for an excursion, someone would be on the jetty providing directions to where you needed to go, offering you water or just being available in case you needed to ask a question. None of that existed for MSC. Entertainment: The entertainment was a joke. There was one good band with a female lead other than that nothing that catered to different tastes and interests. In one bar singers had to read from sheets on music stands. The band in the karoke bar missed more notes than children. The theatre shows were hit or miss. Cirque was really good but the dinner and drinks that went with it were laughable and misleading and again not part of the beverage package. If you got the show and drinks only, it was some pre made watered down beverages. So I pay for drinks and can’t even select the drink I want? Everything on board costs extra money. There’s nothing all inclusive about this ship. The ship is new and stunning, but the service and food are absolutely horrible. This is the first time we took a cruise and got off (disembarked) early. I wish I had known the problems with MSC and the food and service. We are truly due some level of pro-rated refund or something. Also there was no facial tissue in the cabins and hardly enough toilet tissue. Read Less
Sail Date March 2020
NCL Joy was a very nice ship. Food in specialty restaurants was wonderful. We tried Cagney’s, le bistro, Q smokehouse, Ocean Blue, and la cucina but main dining Manhattan room was just ok. Don’t eat all day before going to Q smokehouse ... Read More
NCL Joy was a very nice ship. Food in specialty restaurants was wonderful. We tried Cagney’s, le bistro, Q smokehouse, Ocean Blue, and la cucina but main dining Manhattan room was just ok. Don’t eat all day before going to Q smokehouse it was a lot of food. My husband and I did not like the Local. Atmosphere was noisy and poor food. Also too many high top tables. We enjoy O’Sheehans much better. Entertainment was great. Our room 14780 was great but wasn’t expecting a tub which wasn’t good with a hurt foot. We had concierge service but never saw him again after first day. Room steward did an excellent job. Slow bar service in casino but casino was kind to us. Elevators are super slow but with a bad foot stairs were out of the question. Only bad thing was getting on and off the ship. Port of San Pedro was the worse anywhere. 2 hours for us to get on but I heard people waited 4 hours. Getting off was almost as bad. Will never go out of this port again. Read Less
Sail Date March 2020
The cruise overall was amazing. The best part of the itinerary was Coco Cay. What a long way Coco Cay has come. Service was I really great and for the most part friendly. The ship was clean, modern, comfortable, and efficient. You can ... Read More
The cruise overall was amazing. The best part of the itinerary was Coco Cay. What a long way Coco Cay has come. Service was I really great and for the most part friendly. The ship was clean, modern, comfortable, and efficient. You can definitely get lost in the ship, but the app really helps you figure out where you are. Captain Ban and his crew also successfully navigated the rough seas for our cruise due to a low pressure system off the east coast. It might have been a rough ride back from Nassau, but it was overall an enjoyable one. The only thing I would complain about is the noise in stateroom 13646. It is right below the Coastal Kitchen and can get quite loud at night when you’re trying to sleep. The vistas, room attendant, and spacious balcony were the highlights. Anytime I left the room, the room was magically cleaned and new towels were stashed in the room. I can’t wait to sail on the Anthem again! Read Less
Sail Date March 2020

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