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4,762 Cruises for the Disabled Cruise Reviews

Wife and I “avoided” sailing Celebration as so many people have left negative reviews. Stepping onboard we expected little. Boy we were pleased by the condition of the ship. Not long out of dry dock and a upscale upgrade she’s ... Read More
Wife and I “avoided” sailing Celebration as so many people have left negative reviews. Stepping onboard we expected little. Boy we were pleased by the condition of the ship. Not long out of dry dock and a upscale upgrade she’s looking great. A new mega ship she’s not, but for the payed for price a bargain. A production show each night plus a late night 18plus show $6.50 draft beer what a bargain. Dinner and a buffet worth the fare and and extra charge steakhouse with mouth tender steaks to please anybody. Freeport? The only real bummer of the cruise maybe just stay onboard or walk to Carlos and Charlie’s next door. Did you pay to be onboard? You get your monies worth. Did you do the free cruise for a high pressure Timeshare sale? Probably still worth it just more painful. Need fireworks on your cruise please avoid this Ship! Like a good time on a budget? This is your ship Read Less
Sail Date March 2020
This was my first cruise and probably the last one. To start with when we arrived we were not told that the bags could be checked in and taken to the rooms when it was ready later. The room was not available until 2 pm. We had a check in ... Read More
This was my first cruise and probably the last one. To start with when we arrived we were not told that the bags could be checked in and taken to the rooms when it was ready later. The room was not available until 2 pm. We had a check in time of 1130-1200. The service form the start was terrible. We were not informed of any of the events that were planned for the cruise. We missed the clue game, that ran for the entirety of the cruise. I am a disabled veteran and I was trying to get the priority boarding. I was not able to get this and even when I was there and talking to the Carnival representatives, the only answer is that we can get a wheel chair. This is not the issue. What i needed was time to be able to get on and off, not in the crush of people. A sign we should have recognized as the beginning of the worst vacation customer service we have ever had. The first 2 days the trip was miserable as you could not walk around without wobbling because the ship was so turbulent. There never was any announcement or mention as to what was going on, or saying that we apologize for the roughness and let us do something to make it better. The room was small and run down. The bed was supposed to be a king but would not pass for a queen. The remote would not work. The ship as a whole looked tire and rundown and in need of maintenance. The food was mediocre at best. The hot food was not hot and the cold food was not cold. The plates and silverware was often dirty. The tables were constantly dirty and we had to move the dishes and things so we could sit down. The tables when cleaned was with a cloth, no sanitation spray was used. The serves were touching their face with the gloves and not changing them before serving food. Even the Posh Restaurant was simply OK. All of the steak was choice steak not prime rib or otherwise stated. To find clean silverware you had to check at least 4 sets. Overall not memorable food, even Guy's Burger Bar was not that good or up to my food standards. The best meal of the trip ended up being the BBQ place. Even that was simply OK. The pool was very small and always packed with kids. The kids were in the hot tub constantly and getting them dirty with orbees and other items just thrown in the hot tubs. When this was brought to the stewards attention, there was nothing done about it. There were teenagers running around throughout the ship at all hours of the day. The shore excursions was another aspect of disappointment. The one had a snorkeling session. The session was less than 45 minutes and then they were worried about getting us back to the shops. The focus seemed to be about shopping and not the excursion and some shopping on the side. It seemed to be that the on-board shopper was getting some money back for getting us into the stores as that was the primary focus for 2 of the 3 excursions. That is truly not what we were vacationing for. Once back on the ship we talked to guest services. The excursion manager was quite rude and explained that all of the excursions with water activities was 15-45 minutes. This was not in the magazine description whatsoever. Cleanliness was also a disappointment. My children went to Camp Ocean once and only once. There was over 1500 kids there. There was 2 attendants for over 70 children 6-8 years old. There were several that threw up due to sea sickness. The way they cleaned it up was by placing a towel over the spots. There was limited activities, no drinks or snacks. It took us almost 2 hours in line to pick them up afterwards. Smoke was also an issue. There was smoking on level 5 of the ship. You could still smell it several decks above. All of the music and entertainment, pictures and so on was on this level. This was extremely disappointing as we like to play games and listen to music. Something you could not do without putting up with second hand smoke the entire time. We were also conned by the on-board shopper. The man could pass for a modern day snake oil salesman. All of the savings that he supposedly had lined up were lies. We never received them even with the coupons. Also after the shore excursions were completed he conveniently disappeared for the remainder of the cruise home. When addressed with guest services we were told that we would have to speak to corporate. They simply passed the buck and did not care. The final insult to this disappointing trip was the debarkation process. We were all kicked out or our rooms at 830 am. We were then told to stay on the 5th floor or the 9th floor. They also did not limit the smoking for this process. so the smokers were puffing away. I am sensitive to this and it causes my sinuses to become swollen and painful. I would not use carnival if you value your health, happiness, money, or time. They do not care and are only looking to make money and your need and desires comes dead last. Read Less
Sail Date March 2020
20 of us from the Houston area sailed on March 8th - our spring break. While we considered cancelling, we made the decision to go forward not knowing that this would be the last sailing for the Joy for a while. It was absolutely amazing ... Read More
20 of us from the Houston area sailed on March 8th - our spring break. While we considered cancelling, we made the decision to go forward not knowing that this would be the last sailing for the Joy for a while. It was absolutely amazing how the ship was sanitized. Everyday a new process was implemented. throw pillows were removed from cabins and common area, tables were not set until people sat down. Salt and Pepper plus sugars were now on plates to be thrown away after each meal. People were not allowed to touch any food - if you wanted a glass of water, the crew got that for you. If you wanted Ketchup - the crew poured that on your plate. No one could touch the merchandise for sale. Hand washing required to enter the buffet along with sanitizer. Cabins cleaned at least 2x a day. Decks powerwashed nightly. Balconies powerwashed. Constant wiping down of common areas including the baseboards in the halls. To my knowledge, no one was sick and in fact, we felt very safe on this ship with a crew dedicated to ensure that we were safe. Thanks NCL for a vacation we will all remember for a very long time. Thanks to the Joy crew for taking such good care of us! Read Less
Sail Date March 2020
I chose this cruise because it was going to Key West & Cozumel, 2 places I wanted to revisit and leaving out of Canaveral meant I did not have the additional drive to Miami. We are platinum with NCL so we know what to expect ... Read More
I chose this cruise because it was going to Key West & Cozumel, 2 places I wanted to revisit and leaving out of Canaveral meant I did not have the additional drive to Miami. We are platinum with NCL so we know what to expect Ship: Small which is OK but it is laid out very poorly, you have to go thru too many places to get where you are going Cabin: we had a handicapped accessible room ( I use a wheelchair) Room layout was fine, Bathroom layout was fine. But there were a lot of issues, the toilet would not flush after about an hour of being in the room( it was fixed right away). The shower flooded all the way into the cabin ( they tried to fix it multiple times) it was never fixed. The air conditioner did not work, after they said they fixed it 3 times, until we waited in the room for the repair guy it was finally fixed , 3 days later. Dining: the food in the main dining rooms was good. The buffet is the worst I have seen on a ship. I know this was a smaller ship but the items in the buffet just mirrored on the other side. Poor selection, and some items were there for days. We tried the Sports bar for a change and that was awful. I ordered chicken tenders and my wife ordered a panini , the tenders were limp and rubbery, like someone microwaved a frozen piece of chicken, the panini was on a sub roll with a couple of grill marks on it and what was in it was inedible. We are not food snobs but this was bad Entertainment: saw the Rock and Roll show it was OK, the couple they had singing Country one night in the Bliss were really bad Service: as usual the NCL staff were great, but the room attendant was not so good, I don't think he actually cleaned the room at all, just took out the trash and gave us towels Key West : highlight of our trip, had a good time there Cozumel: too many people hassling you to buy there stuff Getting on & off he ship was fine, actually getting of was the best we have ever had , was in the car by 7:45 Would I go on the Sun Again, NEVER will I go on NCL again, yes , just has to be the right ship and go someplace new Read Less
Sail Date March 2020
This is a senior citizen cruise and should be advertised as such. Pros: • The room steward & most of the staff was friendly. • The cabins were decent. Cons: • No events to do for younger people • The ... Read More
This is a senior citizen cruise and should be advertised as such. Pros: • The room steward & most of the staff was friendly. • The cabins were decent. Cons: • No events to do for younger people • The showers in the cabin seem smaller than usual. The balcony was filthy. • The food is terrible and the menus are too complicated • Some staff was not so friendly. Even had one roll their eyes at me for no reason • The elevators smelled so bad during the cruise • Dining room is very strict about dress code • The only thing to do on the cruise for younger people is go to the casino or pool • We were only able to go to 2 of the 5 ports and only got a $100 credit per person for that. I understand it’s not Princess’s fault but they should’ve done more. This cruise might be fun if you’re 60 or older. If you’re younger, stay away. There is nothing to do for you. I spent the whole cruise, besides when at port, in my cabin and there wasn’t even any good TV shows or movies on the TV. Read Less
Sail Date March 2020
Wanted to visit Panama and Grand Carman but poor choice of time do to Covid-19. Even so. It was a nice cruise and appreciate the great service we received. Room was outstanding and kept that way the entire trip. Staff and all attendants ... Read More
Wanted to visit Panama and Grand Carman but poor choice of time do to Covid-19. Even so. It was a nice cruise and appreciate the great service we received. Room was outstanding and kept that way the entire trip. Staff and all attendants were always friendly. Even under our serious situation the captain and his staff made this trip an enjoyable one. Never did we feel we were in trouble or under any threat of being endanger. To be truthful most of us on that ship felt safer than what we were returning to. There are not too many things we do in life that we have to experience a trip during some very difficult life threatening times. I applauded the CEO for her choice of shutting down future voyages for 60 days till this terrible virus passes. I wish them the very best. They have put profits aside as they do care about their clients. I say this with all sincerity. Thank you Princess Cruises Read Less
Sail Date March 2020
The food in the 3 main complimentary dinning rooms took a trip in the wrong direction since our last NCL cruise aboard the Epic 3 years ago. Not only; the food that was offered, but the preparation of it took a couple of steps down the ... Read More
The food in the 3 main complimentary dinning rooms took a trip in the wrong direction since our last NCL cruise aboard the Epic 3 years ago. Not only; the food that was offered, but the preparation of it took a couple of steps down the ladder. Much of it was over done and lacked in flavor. We ate in three specialty dining restaurants Ocean Blue, Moderno, and Le Bistro. These restaurants were all very good with Le Bistro being our favorite. With the threat of COVID-19 looming over the cruise the crew did a nice job of sanitizing the beast they could with the exception of the bar staff. To keep the thirsty passengers happy the bar staff worked at a feverish pitch but in doing so sanitation went overboard. We did receive an email a few days after the cruise that a fellow passenger tested positive for COVID-19. I am happy to add that after disembarking almost 14 days ago my wife and I are symptom free. Read Less
Sail Date March 2020
This was out first cruise, and after much study, decided on HA Oosterdam. We went with teo other couples, and had a GREAT time. Embarkation in San Diego was seamless. It did help that Neptune Suite affords you priority boarding. :-) The ... Read More
This was out first cruise, and after much study, decided on HA Oosterdam. We went with teo other couples, and had a GREAT time. Embarkation in San Diego was seamless. It did help that Neptune Suite affords you priority boarding. :-) The Neptune Lounge had a very nice welcome champagne and hos d'hoeuvres party as well. Side note: the Neptune Lounge is a quiet place to relax; also, there is a Concierge there for ANYTHING you need of staying in the Neptune or Pinnacle Suites. They TAKE CARE of you! Not a lot of entertainment choices, but that's fine. We saw a magician and a comedienne, and both were fine. Our only complaint was the that Lincoln Center Theater had performances at 7:30 pm or so - each night we were at dinner, so we missed. This is NOT a cruise for children. We saw few. There are a few BORED looking teenagers. This is a cruise for the 50 and up crowd - and that's fine with us. The ship is in good condition for the most part - but is showing its age here and there. Teak wood decking is a bit weathered here and there on the Lido deck around the pools and hot tubs. Overall though everything is spic 'n span. The ship is nice. The Crew is OUTSTANDING. Over our 7 days on board, almost without exception, each crew member would greet you as you passed with a smile and salutation. Our cabin Stewards greeted us by name whenever they saw us. The people are incredible on the Oosterdam. The buffet is rather pedestrian. We only ate there for breakfast. The Dining Room is very nice, and we opted for the "Up Charge" rooms a couple nights. The Pinnacle Grill was the best $35 pp I have ever spent! Our server Mile was super nice, and what a pro! I really enjoyed the Dive In! burgers for lunch by the Lido Deck pool. We LOVED this cruise so much that we have booked the same ship and stateroom for Alaska in August! Read Less
Sail Date March 2020
Ship needs refurbishment badly. Rips, tears and holes in furniture throughout. Stained, dirty upholstery. Ripped, stained, faded flooring throughout. Chipped and peeling paint throughout. Broken window in the Silver dining room. Decor is ... Read More
Ship needs refurbishment badly. Rips, tears and holes in furniture throughout. Stained, dirty upholstery. Ripped, stained, faded flooring throughout. Chipped and peeling paint throughout. Broken window in the Silver dining room. Decor is very old, odd colors, strange designs. Water shut off during lunch hours two days into the trip for floors 8&9. 9 is Lido, the buffet. Sewer problem 1st floor. Oceanview rooms are on floors 1 & 2. Staff party hard with loud, thumping music, yelling and cheering until the wee hours 1am, 2:30 am. Their game room is mid ship, floor zero. So if you have a midship Oceanview room, good luck getting any sleep. Had to complain several times. Customer service is poor and many of them are seen walking around doing nothing or cutting up. A select few staff tried really hard to correct what the others lacked. Breakfast service and evening dining service in the Silver dining room was enjoyable. Staff were efficient. They could do without showtime because it just interrupts the dinner experience. They could really do away with elegant night. Not many people dress up anymore because most people vacation to relax. Pool areas were relatively clean. Photographers are pushy especially in the walkway on the 5th floor next to the casino. I felt like we were in Nassau being harassed to take photos. We didn’t care to have a photographer walking around the dining room trying to take pictures while we were attempting to eat. Lido buffet was always organized and clean. Food was good. Except for the barbecue upstairs. It was terrible-dry, greasy, overcooked. Overall the ship is ok. The staff needs to be trained in customer service. She ship needs the 2.0 upgrade and dry dock overhall. Read Less
Sail Date March 2020
I chose this cruise line because they advertise in my TV area of Texas and after a total of eight cruises Cunard and Holland American Cruises I thought I would try a different line. Booked and paid for $2,100.00 for balcony aurea all ... Read More
I chose this cruise line because they advertise in my TV area of Texas and after a total of eight cruises Cunard and Holland American Cruises I thought I would try a different line. Booked and paid for $2,100.00 for balcony aurea all inclusive package. Did western Caribbean cruise and was not accommodated with easy access tours. Was told I am too old (age 76) and disabled to cruise the Caribbean, they are poor counties and not set up to accommodate the people confined to a scooter. Not allowed anything but water in your stateroom, if you want a soda or drink you are expected to purchase it out of the minibar in the refrigerator in the room, even if you have an all you can drink card. Can only order 2 items per person through room service. You have to pay extra for iced coffee drinks, gelato and juice bar.Thermal spa has no water feature, only outside whirlpools that require climbing steps to get in and out. Hard to get scooter over threshold of doors. Food is under seasoned and undercooked. Main stage shows are uninspired and boring and there is no harmony of the voices and they only have a week of rehearsal so the dances are less than exciting. The only good thing, and it is really good, is the staff and crew. They are really friendly, helpful to the point allowed by corporate, and always greet you with a smile. If you sail this line do not miss the crew show, it is better than any other entertainment on the cruise. My personal experience was hurtful, disheartening and disappointing. I feel I was deceived by the company and feel I did not get the value for the money I paid, and taken for a fool. Read Less
Sail Date March 2020
We had saved for 2 years for this cruise to celebrate our 35th wedding .Two days before Saga wrote to us to advise the ship had the virus on board so they were doing a deep clean and therefore the cruise was to be delayed by 6 hours.When ... Read More
We had saved for 2 years for this cruise to celebrate our 35th wedding .Two days before Saga wrote to us to advise the ship had the virus on board so they were doing a deep clean and therefore the cruise was to be delayed by 6 hours.When we got on board they appeared to be taking things very seriously over cleanlious but this was acceptable.We then found that there were no books in the library.no hydro pool ,no deck pool ,no crafts, and the entertainment disrupted.Guest speakers were cancelled at the last minute and virtually every public toilet was closed.We found that this was the fourth cruise in a row that the virus had been on.Virtually straight away the virus appeared again which meant the restrictions became even tighter.Washing hands before eating in the Grill being supervised by staff and hand sanitisation being done time and time again between courses.As the numbers increased the fear of getting the virus increased so 80 percent of the cruise was spent in the cabin.We regularly saw crew members in gowns and masks.During the cruise it was announced that the cruise would be cut short by 1 day and the overnight stay in Madeira where there was no Corona Virus .Instead they still went into Spain where the Coronavirus had taken off and still sent coach trips out.When we got back they only agreed to compensate for ! day lost and nothing else.They also cancelled every further cruise until May with full refunds.The staff were incredible keeping their good humour at all time.However we never saw any officers until the last day at sea.There was no captains cocktails.On the face of it the boat looked impressive but with co much plastic in the construction creaked and groaned all night.The saving grace was that all the cabins had balconies.Nearly all the seating in the public areas were for show not comfort, far too long in the seat and no back.Not enough cushions.We feel that the cruise was total disaster from start to finish.Saga should have canceled the cruise.They gave us insufficient warning which gave vunerarable elderly passengers no chance to check with their doctors that travel in these circumstances was ok.We will never go with Saga again and as my car insurance was due I have refused to renew that again.Having set off Saga should now be compensating passengers for the lack of amenities Read Less
Sail Date March 2020
I found myself very unhappy with the Pearl. My opinions are because I'm a accustomed to the Breakaway, Getaway and even the Sky was better. The Pearl's buffet was the same nightly with the exception of the meat. They served ... Read More
I found myself very unhappy with the Pearl. My opinions are because I'm a accustomed to the Breakaway, Getaway and even the Sky was better. The Pearl's buffet was the same nightly with the exception of the meat. They served the same dishes from lunch to dinner aswell such as the pasta. On the other ships, they had themed nights and a ton of variety. I also found the entertainment options to be much less. On the others, there were the regular shows at 1930 adult only shows past 2130. They also had much better side shows such as the dueling pianos, or amazing instrument players, they also had dinner shows (extra cost) but still much more options. On the Pearl, they had the boring instrument players who used recordings more than actually playing. Also after the 1930 and 2130 shows, there wasn't much to do other than a club. Very underwhelming!! I just feel awful paying for what I got compared to what I'm used to with NCL. Read Less
Sail Date March 2020
Chose as a Birthday gift for wife and to follow two other family members. Did not see much of anything. All booked excursions were made impossible because if Medical issues on ship causing long delays or medical issues on the Tour ... Read More
Chose as a Birthday gift for wife and to follow two other family members. Did not see much of anything. All booked excursions were made impossible because if Medical issues on ship causing long delays or medical issues on the Tour itself. Point being the atmosphere during a global virus is not the best. When Staff is not forthcoming about medical issues. Evacuations, transfers of potential carriers it is hard to enjoy something you though might be a good time. It was not. More like torture. On the plus side, the TV in the room worked most of the time. The Room was very nice and the steward was fantastic. The hot coco and coffee machine made social distancing easier on the fan tail. The bad, Social distancing on a cruise ship is impossible! Food was seldom hot, more often undercooked and Luke warm. Food was plentiful, but not food we would chose to repeat. Hamburgers were yuk, Pizza fair. Ice cream pathetic. Deserts looked good, but often were a disapointments. Moral don't book a cruise just prior to WHO declaration of a global Pandemic. The cruise companies are taking a beating now, but so did we! Read Less
Sail Date March 2020
NOT AMERICAN FRIENDLY, very few spoke English, and were told Ashley, a manager that they are not American friendly and if we had googled it we would have know, other passengers mostly European were were rude.my husband uses a blind cane, ... Read More
NOT AMERICAN FRIENDLY, very few spoke English, and were told Ashley, a manager that they are not American friendly and if we had googled it we would have know, other passengers mostly European were were rude.my husband uses a blind cane, they didn't care. Food horrible, not AMERICAN. RAW BACON, Luck, hamburgers Hot dogs everyday, maybe Mac and cheese and mashed potaoes.2x. Games were at the smoking pool. Atrium pool full of kids, music sucked. 4 ps. Band played no music you heard or could dance too, guy playing classical guitar, 2 ps. Playing Hispanic and another 2ps played and only new 2 songs the entire week. Music way to loud. no activities if you did not get off ship. Everyday from 10 til 3 it was about selling you stuff. DRINKS WATERED DOWN, App did not work, had WiFi in our package, after we paid for our cruise, they took the WiFi away. I will spread the word NOT TO GO WITH MSC CRUISE LINE Read Less
Sail Date February 2020
Just back from a week on the Panorama plus a bonus day on the ship when a passenger got sick and needed medical testing to ensure it wasn’t corona. It wasn’t, thank goodness. The ship is clean and modern. It follows the Carnival ... Read More
Just back from a week on the Panorama plus a bonus day on the ship when a passenger got sick and needed medical testing to ensure it wasn’t corona. It wasn’t, thank goodness. The ship is clean and modern. It follows the Carnival layout for the most part. However, for those of us who need accessibility features, Panorama is vastly better than its predecessors. There are handicapped restrooms everywhere now. Huge help for me as I use a wheelchair and cannot stand or walk. We had a fully accessible balcony cabin and it was pretty easy to manage. The balcony was not easy; the depth was narrow and I would not have been able to turn around to go back in the cabin. Our cabin held a lot of mobility equipment with ease. We managed with my husband’s large scooter, his large walker, and my large power chair. Then my wheelchair frame snapped (steel!) and I had to borrow one of the ship’s small scooters. It fit too! The ramp to access the balcony is too close to the side of the bed, making getting in and out of bed even more difficult due to the angled floor. A grab bar near the bed would have been smart. Dining was terrific and we enjoyed all the options. We did the anytime. Never had to wait. The steakhouse was amazing. We loved Guy Fieri’s burgers last year on the Magic. Not so much on Panorama. The cheese seemed different. It was equally unpleasant in Pig and Anchor’s macaroni and cheese. Not a crisis as there is plenty to feast on and it’s all tasty. Crew was fabulous and warm and showed such hospitality when disembarkation shut down due to the health crisis. They were wonderful. Our room steward Ade was a peach. The big shows were great. We saw Broadway Beats and Rock Revolution. Excellent! We also hit the comedy club and several smaller live performances and loved all. The violin trio wasn’t quite as good as the trio on Magic. No worries. Overall, a wonderful cruise. I can’t speak to the ports as I wasn’t permitted to take the borrowed scooter I the ship. My husband had fun in all three. Cruise director Emma is so bubbly and sweet. Other senior staff were also relaxed and pleasant. Embarkation took forever and we waited in endless lines to board. The first attempt at disembarking was chaotic and confusing. The second time was better. That said, I am a large woman and when we reached the dome in Long Beach I got stuck because so many wheelchair pushers refused to take me. I get it; I’m not easy. But they were openly nasty about it. One of the porters suggested we take a Carnival bus to LAX. We had planned to use Access Paratransit but the bus team escorted us to a big bus with a lift and said it was free because we were ADA. Nice surprise! Read Less
Sail Date February 2020
SIMPLY THE BEST! Of 250 + past cruises on six different major cruise lines, The Yatch Club was the BEST of LUXURY experiences of ALL past cruises! We have been blessed to be in wonderful suites on other ships and even SEASIDE, but ... Read More
SIMPLY THE BEST! Of 250 + past cruises on six different major cruise lines, The Yatch Club was the BEST of LUXURY experiences of ALL past cruises! We have been blessed to be in wonderful suites on other ships and even SEASIDE, but nothing compares to the EXCELLENCE in SERVICE from every single person on staff in the YATCH CLUB! The ATTITUDE of every MSC emplyee to us and to ALL Yatch Club guests was the BEST of 250+ cruises!!! Beyond belief was one of the Butler's personally escorting me off the ship all the way to the Ferry for my Cozemel Shore Excursion!!! By far the nicest Shore Excursion Experiences ever since cruising since 1983! Our Butler even got my husband a wheel chair to use during our cruise due to his past heart surgery and related ongoing issues that came up upon boarding! All helped wheel him around everywhere at their insistance, including to the SHOWS! In addition, the LOCATION of SEASIDE's Yatch Club Private Lounge and Private Dinning room was PERFECTION at the TOP front of the ship providing 180° PANORAMIC VIEWS at all times! Dinning was such a wonderful experience that we only wanted to be in Yatch Club! We only dined in one Speciality Restaurant the entire cruise. The lovely live evening entertainment in the Yatch Club Lounge was also enjoyed from our table as we dined! I could go on and on, but to put it simply, an MSC YATCH CLUB shall be my number one priority in booking future cruises along side of itenary! Read Less
Sail Date February 2020
The ship felt brand new. The carpet was in great shape, no wear showing anywhere noticeable. We were in cabin 10153 which was wheelchair accessible. It had enough room for 4 guests and my wheelchair/scooter. Our cabin steward Patricia ... Read More
The ship felt brand new. The carpet was in great shape, no wear showing anywhere noticeable. We were in cabin 10153 which was wheelchair accessible. It had enough room for 4 guests and my wheelchair/scooter. Our cabin steward Patricia was very nice and we left her notes for things, which she took care of. Lots of American plugs in the cabin. FINALLY!!! The cruise industry may be waking up. This was very handy for my medical equipment. I usually have to carry a power strip, but not for this cabin. Norwegian has owned Great Stirrup Cay for decades, but they haven't found a way to dock more than one ship there. The newer ship of course got preference and we were turned away for "safety" reasons. This is very disappointing since it was half our stops. Then the captain made a defensive statement about not berating the staff about the cancellation. He claimed there were 2 meter swells, but 22 years in the military and 20+ cruises and I disagree with that assessment. Why not pull the other ship off the dock or spend another night in Key West, Miami, or Nassau? The cruise industry and especially Norwegian needs to get better at this. Norwegian did the same thing to us in the Mediterranean in December. They knew the forecast 3 days in advance and they didn't have time to pivot? The worst thing they did was take away my small 12" fan I use for a medical condition. It's UL listed and battery operated. They made me wait an hour past my bed time to return it when they promised it would be in my cabin shortly after boarding. So I didn't get much sleep the first night. All that said, Red and Jinky were excellent in the dining room. The hostess Christina was very nice and accommodating for us. The comedian was entertaining. The show was big. More Abba and Billy Joel hits please. Karaoke was a blast. Everyone was really enjoying it. I'm very concerned about the bottleneck getting into the Bliss lounge. The bar is right in between the two exits and when the bar gets backed up and the place it packed, it's a real fire hazard. If you're claustrophobic, don't go to Bliss! You've got to know that changing the name of the Corona bar is necessary, right? Duh! Internet was SLOW in all areas of the ship. I got less than 1Mbps throughout the whole cruise and averaged around 280kbps. So don't plan to work if you're on this ship. It will drive you crazy. The buffet on deck 12 was really good. Well designed, good flow. It was a mistake to steal the footprint for the french restaurant, but still not bad. The handicapped seating was adequate and well-marked both here and in the theater. The food was excellent. The coffee stations were well-designed although you do have to open those tiny creamers. No half and half in carafes. I like a lot of cream, so it was a pain for someone with dexterity issues. There was milk in jugs, so why not cream? Also, flavor would be nice. The theater is very nice however, the SEATS slope down toward the deck and want to drool you onto the floor. Not just one of them, but most of them. At least in the handicapped seating. This was very uncomfortable. If the show was longer than an hour, I couldn't do it. I hope NCL fixes this quick. Never seen it before. The gift shop people were nice but they're doing this thing in the photo gallery where they don't print out the special photographer photos. You know where they have stations set up all over. On formal night there was only ONE backdrop. Green. Yuk. So we got ONE photo the entire cruise. But they only have one kiosk to view your photos and the software for reviewing them is not very user-friendly. This is going to cost them I'm sure. I like the kiosk idea, cutting down on waste. But they'd better get a lot more kiosks. The people in front of us spent about 10 minutes and couldn't have cared less that we were behind them waiting. Casino staff was nice, but there's always one dealer who hates their life. You'll meet him. They really need to stop smoking on the ship. I would have gambled a lot more had it not been for the smoke. I can't stand it. Security needs to address the drunks a little more quickly. Especially the jerks from Engine #4 in Miami. Wow. Out of control foul-mouthed drunks. I feel bad for anyone in Miami near Engine 4. BIG fitness area. Well equipped. Read Less
Sail Date February 2020
Staff on board were just fabulous. Food was very good. Nightly Shows not so great, but then again there are only about 1200 passengers, so one cannot expect the same as a show where there are 5000 passengers. The Lincoln Center quintet ... Read More
Staff on board were just fabulous. Food was very good. Nightly Shows not so great, but then again there are only about 1200 passengers, so one cannot expect the same as a show where there are 5000 passengers. The Lincoln Center quintet was an absolute treat. All polished professional musicians.And they had different themes -- Classics - movie tunes -- Pops et. I would go again in a heart beat. Holland America shut down 3 days after I disembarked. A Global citizen in passengers come first. The Covid 19 was only getting underway and they immediately ceased operations. Rotterdam has Lani suites on the Promenade deck. They have full length sliding glass doors and it seems that everyone on the ship goes by. The suites have reserved lounge chairs just outside the stateroom. I am not much into excursions but the ports had usual shops close to the docking area. Stateroom staff are absolutely there for the passengers. Friendly, helpful - say hello every day using your name. Dinning room staff were also excellent. Or, it could have been just my table -- but not likely. Read Less
Sail Date February 2020
Chose the new ship based on previous excellent experience with HA on Veendam. Sevice and food (a particularly big concern as wife has extreme allergies) always met or exceeded expectations. Staff throughout couldn't have been better. ... Read More
Chose the new ship based on previous excellent experience with HA on Veendam. Sevice and food (a particularly big concern as wife has extreme allergies) always met or exceeded expectations. Staff throughout couldn't have been better. The ship itself, though, was a major disappointment. It appeared as though everything was primed, but no finish color was added... anywhere. Just a relentless barrage of white, beige and sometimes a splash of yellow. There isn't a single venue on the ship that delivers a "Wow" response when you see it. The Dining Room is especially bewildering... 2 stories of NOTHING. An endless sea of white and beige, sort of like a high end nursing home. The Atrium is just a 2 story swirl of some metal. It sure looks like every possible expense was cut in putting the decor together. Saved millions, no doubt. Only experienced Classical Quintet and BB King's Band, which were both terrific. Rock Band was generic and we fled quickly. Never saw or heard of the Dueling Pianos. Grand Dutch Cafe had nothing of interest. Lido food was a big upgrade over any other ship we've been on. Read Less
Sail Date February 2020
We prefer to cruise from Galveston and have previously cruised on the Liberty. Embarkation was a breeze. Both Hubby and I used our own Scooters and had no problem getting on the ship. Since we timed our arrival to port for after 1 PM ... Read More
We prefer to cruise from Galveston and have previously cruised on the Liberty. Embarkation was a breeze. Both Hubby and I used our own Scooters and had no problem getting on the ship. Since we timed our arrival to port for after 1 PM the Stateroom was ready and we were able to drop our carryon luggage off before going to lunch. The stateroom was clean and roomy. The beds comfortable. The Food in the Windjammer was tasty and for the most part the temperature was good. We were unable to secure either Main (6 p.m) or Late (8 P.M.) Dining and were forced to take My Time Dining. I had made reservations online prior to getting on Board. It was a ROYAL DISASTER! Our reservations were for 5:15 P.M. and we were finally seated at 6 P.M. In the far back of the Restaurant, which was troublesome, since we both use Scooters! The Food and Service in the Rembrandt Dining Room were excellent. The evening Shows were very good. Since we had been to all the ports previously we did not take any excursions and spent Port Days on the Ship. Debarkation was another fiasco. It took us 45 minutes to be able to get on an elevator with our scooters to go to the deck we needed to be for getting off the ship. It was so bad, that we decided against going to the Windjammer for Breakfast, since we would have had to brave the Elevators again! Read Less
Sail Date February 2020
Booked this cruise because we could drive to the port and do a "Snooze and Cruise" at the local Best Western. Hotel provided parking and shuttle to and from the port. Embarkation was delayed an hour due to the ship entering ... Read More
Booked this cruise because we could drive to the port and do a "Snooze and Cruise" at the local Best Western. Hotel provided parking and shuttle to and from the port. Embarkation was delayed an hour due to the ship entering port late because of bad weather. Initially a little confusing because the shuttle dropped you off at a building where you went through and then boarded another shuttle to go to the actual terminal. Go figure. Carnival very accommodating due to wife needing a wheelchair. Embarkation went pretty smooth and were on board in about an hour. We had cabin #1603 aft, an ocean view on the 01 Deck. Can be set up for 3 with a fold out couch but it was just the two of us. Cabin was roomy with lots of storage and no complaints. Antonio and Nina Lyn were our cabin stewards and were efficient and caring. Both of them smiling and nice. Dining was in the MDR with anytime option for dinner. Dinners were for the most part, very good. Must have the Carnival chocolate melting cake! Breakfast try Ji Ji's for superb omelettes and lunch with oriental bowls with chicken, shrimp and beef with your choices of veggies. Lido for a quick breakfast or lunch. Entertainment was high energy with engaging performances with the exception of one night. Young performers danced like they were on fire. Loved the shows. Service was hit or miss. Bartenders were too few for the amount of people they were serving. They were overworked and it showed. We are not big drinkers, but what we had was good and powerful. Only did one shore excursion at Nassau. The Dolphin experience was something both of us wanted to do and it met our expectations. A word of caution: NO CAMERAS, CELL PHONES, GO PROS, ETC. ALLOWED. Why? They take their own photos of you when you are engaged with your Dolphin. Afterwards you see about 30 photos on a computer and they are available for purchase on a flash drive. For a total price of $117.00. No other option. So be prepared. We bought the package as it was a once in a lifetime experience for us. Printed them out at Walmart when we got home. Just a word to the wise. They do take credit cards. Went to the private island via tender. It was OK but the free food was a hike and the wife was out of gas. Spent 2 hours there and tendered back to the ship. If you have done the island gig before, having the ship to yourself while everyone is on the island can be a plus. No kids with us but there was plenty to go around on the ship. We would take this cruise again to kick the winter doldrums. Note: The cruisers were a diverse group, lots of screeching toddlers to senior scooter drivers. be prepared. Read Less
Sail Date February 2020
We chose this cruise because it was a brand new ship and thought it would be exciting. It was not, and was a rather bland experience compared to other cruise ships we have been on. I don't think there is anything exciting about this ... Read More
We chose this cruise because it was a brand new ship and thought it would be exciting. It was not, and was a rather bland experience compared to other cruise ships we have been on. I don't think there is anything exciting about this ship. The ambience was very lacking. Lots of advertising for this ship about many things to do on the ship, yet many are just a small area stuck in a corner somewhere. We travel as handicapped and don't believe the Long Beach port is very handicap friendly. They offer scooter rentals for pickup at the port terminal whereas other cruise lines offer scooter delivery to the room and pick up there. The pick up in the terminal was fine for boarding as you didn't have to wait for a wheelchair. But if you wanted to debark and take your own luggage, it became too much baggage to handle along with scooter. Won't do that again. Our accessible room was very nice with a nice layout, nice bathroom layout EXCEPT there were no chairs at all in the room. We had to sit on either the scooter or the bed. We had room service and had to put the tray on the bed. Not a comfortable scenario and there was plenty of room to put a chair. My curling iron quit two days after sailing in a plug where as other things worked fine in. After much frustration and paying for one hairstyle for $ 80; found out there was nothing wrong with my curling iron, but rather something wrong with it working properly in their plug. They brought up a box they called a transformer and I had to plug into that which took up most of the only desk space we had. Not a good experience on a brand new ship. The food on board was mediocre at best. Many things missing that would be readily available on another cruise line. Very little fruit and always the same fruit, mainly melon. Couldn't find a banana or orange to save your life. Many strange dishes everyday. Cutting board items so, so and were sliced to the bare minimum. There were two sides to the buffet and at 10:30 AM, one was shut down, including the orange juice machine!!! One day we couldn't get lunch if we wanted it. Was told we could have pizza or a sandwich, REALLY!! Never been on a ship where the included meals were not available. Very bad. Every tomato we had the whole trip was either green to pink and the center so hard you couldn't eat it. Portions served were small, glasses were small, cups were small necessitating many trips for refill. I really felt the cruise line was trying to pinch pennies with all these type of tactics and push people to go to the pay restaurants. One other note, one of the public rest rooms we stopped at near one of the lounges smelled so bad, it would gag you. There was a cleaning person in there scrubbing the toilets, but THAT WAS IT and she left after brushing all 3 and left the smell to remain. Not good. I will most likely cruise with anyone but Carnival in the future. We have cruised on 12+ cruises on all various cruise lines so lots to compare to. Read Less
Sail Date February 2020
Beautiful ship. The food and service in all the restaurants was great. We especially enjoyed Le Petit Chef a Quisine. Our stateroom was ample and our cabin service was amazing. He really went out of the way for us! It was a nice group of ... Read More
Beautiful ship. The food and service in all the restaurants was great. We especially enjoyed Le Petit Chef a Quisine. Our stateroom was ample and our cabin service was amazing. He really went out of the way for us! It was a nice group of people on board, very, very few children. On boarding and off boarding on excursions was much smoother than in previous cruises. The only thing I missed compared to other excursions was a bar in the Ocean View Cafe that was grab and go. My 12 year old paid for the best all inclusive drink package but often had to stand at the actual adult bar to get a virgin Pina Colada and if you wanted just a soda after the Ocean Grill was closed--also the bar. I had the premium drink package so at the bar even if I went for a soda I ended up with a cocktail, so it wasn't that bad for me. Unfortunately, my Mom had some issues with getting onto the elevators with a wheel chair. While not necessary during other times, Celebrity needs a designated disabled and wheel chair elevator during boarding times, the first excursion day and the first chic dinner night. My son had a blast but was too old for the kids stuff and too young for the teen stuff. He also noted there was no air hockey in the tiny arcade. The ship really lacks any on going all ages stuff like mini golf, shuffleboard, anything. The one thing that horrifies me was the colossal rip off that the Ben Fogle's Racing Yacht Experience was so painfully misleading it ruined part of the trip because I felt so scammed. . Though the description was not a complete lie it was very, very misleading. Most boats that offer a beach trip don't mean, we kick you off the boat and then send you on a taxi to a beach with no reserved seating and a light lunch is generally on board and not a bagged lunch to take to the beach they dump you--and for $250 per person for 5 hours you expect more, not less than the typical catamaran snorkel tour. The captain of our "yacht" which was 40 feet but never actually raced a day in its life and was as pristine as the typical boat you would do gritty deep sea fishing in (but less roomy) was the only fun and cool part of the tour. It never said in the brochure if you were under 21 you could not participate, and honestly I was never offered a chance to do any of the sailing activity like steering the ship either. It was a very fun morning with a Rasta native but looking at the brochure pictures and the nasty greeting from the woman who found our completely lost and misguided driver and announced our trip would be cut short because it took us too long to get there giving us just an hour and half on board the "yacht" before they cabbed us in a dirty taxi to a random beach. Unlike most boats tours we only got a bottle of water at the end of the sail because somebody in our group asked for one. The other party in our group also felt misled and as it was starting to rain we all decided to skip the random dumping on the beach and go straight back to the boat . Please if you are going to book this tour, light $250 on fire and just do an all day snorkel that includes lunch Read Less
Sail Date February 2020
I’m a player. I usually cruise for free on RCL and Norwegian; however, I paid to be on this Carnival Horizon because I like where they go, and Carnival is a fun ship. But I am so disappointed with casino. FREE DRINKS only when you ... Read More
I’m a player. I usually cruise for free on RCL and Norwegian; however, I paid to be on this Carnival Horizon because I like where they go, and Carnival is a fun ship. But I am so disappointed with casino. FREE DRINKS only when you are sitting at the slots or table. You can’t go to the bar and order. You must wait forever for a waiter to take and then get you drink. There is a 15 drink limit per day, and you must wait at least 5 minutes between drinks. You need 2,500 points to get the free drinks. PREMIER PLAYER CLUB only works on past cruises. You must reach at least 7,500 points to get into the club for some nice free perks. The points must be earned in one cruise. However, you don’t get any of those perks during that cruise if it is your first time into the “club. For example, by day 3 I reached the 7,500 goal. I’m on a 8 day cruise. I don’t get any of the perks on this cruise. The casino staff did not make this clear to me until AFTER I made the goal. Then they were rude to me about it saying they had told me it would be on a future cruise. I didn’t book a cruise to be treated rudely or like a child. NON SMOKING IS ALMOST NON EXISTENT. The Horizon has a very small non-smoking section. And people smoke all around the non-smoking section so it’s like smoking anyway. The ventilation is only okay. This is TERRIBLE for anyone with COPD or asthma. SKIP THE CASINO. 1 out of 5 Lungs. 1/5.....Don’t cruise on this ship if you gamble and have COPD or asthma. The ship itself is nice. It has a good spa, and nice cabins. The food is good. I’m just very, very disappointed with the casino. Read Less
Sail Date February 2020
I live 8 miles from the Port of Palm Beach. So it’s a natural thing for me to take one of the BPCL ships to get away. I’ve sailed both ships but since the Classica was going to Nassau I chose her. So, I sailed on her in November 2019 ... Read More
I live 8 miles from the Port of Palm Beach. So it’s a natural thing for me to take one of the BPCL ships to get away. I’ve sailed both ships but since the Classica was going to Nassau I chose her. So, I sailed on her in November 2019 with my adult grandchildren and I wanted to sail with my daughter for her birthday. Here is the rub, I’m not too keen on sailing in February but it was her birthday. So off we went. First off, the ship is in great condition. Clean as can be and we booked a suite. It was fun. Fortunately for us we do not get seasick. However, if you do not like the motion of the ocean do not sail on this cruise line this time of the year. It was rough from the start but by the time we were on our way home it calmed down. The concierge package was great as always. This ship offers everything an adult would want to have a quiet getaway if you are willing to pay the price. If you have small children do not take them on this ship. Take the Grand Celebration. The food was great at the Rock Restaurant, the champagne breakfast did not disappoint, the wine tasting was very informative, the Admiralty Restaurant was great as usual and our concierge Catalina was great as usual. I’ll be back again but not in February. It wasn’t the cruise line’s fault that we have been having unusually high winds and seas. Thank you BPCL for another wonderful restful cruise. Read Less
Sail Date February 2020

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