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4,489 Cruises for the Disabled Cruise Reviews

My wife and I have taken two additional cruises on Princess, and with us taking our son (15 yo) with us, we wanted one that had a more kid friendly environment (arcade, wall-climbing, slides, and a club for his age (Entourage)) and others ... Read More
My wife and I have taken two additional cruises on Princess, and with us taking our son (15 yo) with us, we wanted one that had a more kid friendly environment (arcade, wall-climbing, slides, and a club for his age (Entourage)) and others who had taken Norwegian recommended them as a kid friendly company. Check in at Miami was great. We had a small amount of waiting time, but once we passed through, we had a great time touring the ship to locate where things were at. The layout of the ship was significantly different than the other Princess ships we had been on. I wasn't sure how I was going to like the layout, which in my opinion, never did grow on me. We arrived at the boat at 11 am. Once we got access to our room at 1pm, it was nicely set up, about what we expected with a Balcony room. Our bags arrived shortly there after. However, not all of our bags arrived. We went to Guest Services to locate them, and they could not find them. We proposed the idea that they may have been placed in my fathers room. They called his room and verified that the bags were placed in the wrong room. Upon finding the bags, I verified that the tags put on the bags were identified to my room, solidifying the conclusion that the staff had made a mistake with our bags. On board activities fill up fast, and being as some of them need to be made when you arrive, it should be on your list of things to do as soon as you get onboard. There is difficulty on setting up reservations when you don't know your schedule 3 or 4 days in the future. When the daily schedule does come out every evening, it may require you to shuffle your schedule to meet obligations on the cruise. That part was very irritating. Our first show reservation did not go as planned. We had "Burn the Floor" scheduled on the first evening, but when we made it to our room, we found out that our reservation was moved to the next night at a different time, requiring us to shuffle our evening as we already had a dinner planned with family. We had to leave the restaurant early to make it to the show. When we arrived to our reservation at 7:27 pm for a 7:30 pm show, we were told our reservations that we made months in advance, which was changed to the following evening, had been given away to others as we didn't arrive 10 minutes prior to the show start. We were told it was standing room only. The Box Office staff were very unhelpful and rude, and asked us to leave the Theater. We did not know about the 10 minute requirement, which made us reschedule the show 5 days later. The mobile app and NCL.com doesn't mention the 10 minute requirement as well. Our first excursion port was in Roatan, Honduras. Roatan seemed very cluttered and not very picturesque. We bought the Ultimate Big French Key excursion. The excursion included either a snorkeling or boat tour. We decided to do the snorkeling. My wife an I wanted to document some pictures underwater, so we bought one of the phone bag/selfie sticks onboard for $40. When we bought it, I was skeptical on its protection of the phone in water. We all jumped into the water, and my wife told me the phone had come off the stick and fell into the water down to the bottom. We told the tour guide and he managed to dive down ~50 ft and retrieved my wife's brand new iPhone 11 Pro from the reef. We never expected him to do that, and this impressed us greatly. The phone bag maintained the seal from water and protected my wife's phone from water. The tour guide received a great tip from that. Once we returned to the beach, we relaxed for another couple of hours and the food was great. Overall, the excursion was great, and the tour guides turned our crappy vacation into a great one. We would definitely recommend this excursion to others. The next day, we went to Harvest Caye, Belize. It sounds like a legit name, however, this is just a name for Norwegian's private island. You don't actually get to see Belize's mainland. That being said, my family purchased the Villa's for $700 a pop. I was skeptical on the quality for the price. We arrived to the Villa by cart, and found a beautiful room and our own private beach and amenities. This part surpassed my initial thought. It was definitely a nice experience, but I don't think it is worth the $700 as you still have to buy your own drinks and food on top of it. Even though the island is owned by Norwegian and we had the beverage/alcohol/food packages, everything you buy is for an additional cost. We did the paddleboat excursion, which was far more activity than we expected, but it was good for the $29 my wife and I paid as a whole, not individually. Next up, we had a parasailing excursion at 1pm. The staff were very helpful and nice. When we got out to the parasailing site, we were told that it was cancelled due to inclimate weather (lightning). We were bummed that it was cancelled, but we knew we were getting our money back. We had a nice relaxing part of the day. Our concierge assigned to our Villa heard about the excursion cancellation and expressed sorrow. However, later in the day at 3pm she came and told us there were openings for the parasailing, which we capitalized on. The excursion went well, and my wife has a newfound likeness toward parasailing. Overall, a very good day in Harvest Caye. Would definitely recommend the parasailing and the Villa. Paddleboat maybe not as much. Next up, Costa Maya. Back in 2003, my wife and I took our honeymoon and this place had just opened up. We did not have a very good experience and were dreading visiting this place again. This time we decided to take the Maya Waterpark excursion. Upon arriving at the meeting area, the area is much bigger and full of more activities than we remember. There is a dolphin adventure, more places to eat and drink, and more shops to shop in. The meeting area was difficult to locate, but we found it. We took the bus to the park and went in. The park looks bigger than it actually is. The park has a large man made Mayan temple to which all of the water slides are attached at different levels. They also have zip lines over the park, but we didn't do that. The bad part, they only have 2 elevators for the multitude of floors. making elevator wait times bad. The alternative is to climb the stairs to the level you want. Of the slides we went on, they were very good. We did get tired of climbing stairs, so we went to their lazy river which was very nice, with the exception of another day of inclimate weather (rain/lightning). We didn't spend much time at the park due to the weather, but we felt we got our money's worth and we returned to the main area of Costa Maya. We walked around a bit and returned to the ship a little early. Overall, a nice day and the area is significant improvement from what we experienced in 2003. Excursion is worth the time and money, as long as the weather plays nice. Final excursion port, Cozumel, Mexico. In the past, this had become my wife's favorite port due to the activities and the shopping. We decided to do the Xel-ha all-inclusive water park. This was scheduled in advance for $129 a person. All three of us were booked. This excursion was different than the others, as we had to meet up in the Breakaway Theater where other excursions made us meet up on the pier. We didn't understand that part. It wasted a lot of our time. It was at this point that we found out we had to go to the mainland for the excursion. Once our group was called, we exited the ship and made our way to the ferry, which was about a 40 minute ride to the mainland to Playa del Carmen. Once we arrived, we had to find the right tour. Once we found it, we waited in line about 20 minutes before we started to mobilize. We moved further up into a shopping center, where again, we waitied about another 15 minutes. More time lost. We mobilized once again to walk to the bus which was to take us to the park. We boarded the bus and rode it for another 35 to 40 minutes to reach the park. Keep in mind, our day started at 7:50 am in the theater. We arrived at the park at 11am and were told we had to meet up at 2:30pm to leave for the ship. This was only allowing us 3 and a half hours for an all-inlcusive excursion! The tour guide told us we couldn't use our sunblock due to natural concerns in their park, so we had to buy theirs which was a small aerosol spray for $17. It was very expensive. We felt rushed through the park. The food and drinks were very good. The river tube and snorkeling were fun, what we had of it. We met up at 2:30pm to leave at the entrance, where we waited another 20 minutes for everyone to arrive. We took the bus and the ferry back to Cozumel and arrived 15 minutes behind schedule. Guess what though? No shopping. My wife was very upset about the excursion and the time wasted which we could have used to buy gifts for others. We would definitely not recommend this excursion to others. This is something best for an all-inclusive resort in Playa del Carmen and not for Cruise takers. There is just not enough time to get all you want done with the transit times being so long. For a place we looked into visiting once again, it turned to be a complete disappointment. Upon arrival back at the ship at 4:45 pm, many of the Xel-ha excursion proceeded to the Guest Services desk as the Shore Excursion desk was vacant. Guest Services told us that there was nothing they could do because it fell on the Shore Excursion desk, which wasn't going to be manned until 6pm. Many of us were upset. Guest Services would not get someone from Shore Excursions to alleviate our concerns. It seemed as if they were hoping we would go back to our room and cool down and forget about going to the Shore Excursion desk as a group. My wife caught one of the Officer's attention which happened to be the General Manager. We expressed our unhappiness, and he called the Shore Excursion manager up to the desk. The General Manager remained until the Shore Excursion manager arrived. As a group, we expressed our concerns and unhappiness to the Shore Excursion manager. He looked into it, and we did receive half of our money back from the excursion. Now the overall cruise comments. Food at the specialty restaurants is exceptional. Food as the Main Dining Rooms (Manhattan, Savor, and Taste) can take quite a long time with larger groups. We had a party of twelve, and our dinners were taking on average about 2 hours. When we had a party of three, we were finished within an hour. I understand it will take a little more time and coordination with the larger party, but it was an extra hour. When we did eat at Margaritaville, my wife's chicken had an unexpected bone in it. Other than that, Margaritaville was great. Garden Cafe Buffet has a great selection of food, but the quality is noticeable when compared to the other restaurants. Onboard shows were great. had a good time at each one we went to (Burn the Floor, Rock of Ages, and Wine Lovers). They also had a "Deal or No Deal" show frequently during the cruise. It was a good time. Every ticket is $25 and lasts for that days show in the Atrium. Even though you may not be called up to the front, you still play along and have a potential to win something. A couple of nights we went to Syd Norman's Pour House. If you like Rock music, that is the place to go. Good atmosphere and great music. We did do the Skyy Ice bar. For $15 a person, you effectively go into a freezer, have a couple of included drinks with ice sculptures around you and leave. Not a bad experience for the cost. Some subtle things were different when compared to our previous cruises with Princess. At no time during this Norwegian cruise did we have animals made out of towels or mints on the pillows as we did with Princess. Pools and jacuzzis close at 10pm. At that time, nets are put up, preventing access until the next morning. Kind of irritating as that is the perfect time to relax after a busy day of activities. Now the conclusion. All we have to compare it with are those we took with Princess. We did have a good time and the days were busy with activities. The beverage and food packages assisted in maintaining the cost low, but there is still some money to be spent even though everything was prearranged before the cruise began. At the end, we ended spending an additional $300 which is quite low. With the experiences we had, my wife and I would not recommend Norwegian to others, and will more than likely go back to Princess Cruises. Read Less
Sail Date September 2019
We are getting close to the end of an 8 day adventure on Carnival Magic and have a few negatives to report . The entertainment in the evening was not what we expected compared to our previous 2 cruises with Carnival. The only night we half ... Read More
We are getting close to the end of an 8 day adventure on Carnival Magic and have a few negatives to report . The entertainment in the evening was not what we expected compared to our previous 2 cruises with Carnival. The only night we half enjoyed was the last night with the rock and roll of the 80's being played by the cast in costume. The entertainment on the main floor was much better with several different groups. The trio of female violinists from the Ukrane were the best. Some of the Pixel staff needs a lesson on customer courtesy as their new way of ordering pictures was very confusing and they were all 11x7 pictures but they didnt have one 11 x 7 frame to purchase and some of the help didnt even know how to order your pictures and didnt seem to care if you bought or not. We found most of the food ok but the dinner at night was great. We really need to put a shout out to our head waiter Joseph and his staff of Maryna and Cabata for the friendship they showed us every evening in the Northern Lights Restaurant. We hope to someday take another cruise and luck out to have them again. Also we would like to thank our housekeeping for the nice job of keeping our room clean and ice bucket filled. We did feel the carpet needed a good cleaning though. We will cherish all the fond memories we did have on this cruise though. We have previously been to Grand Turks but took the Rainbow Tour Bus for a tour of the island. My sister-in-law enjoyed it so that's what we had hoped for. A special thanks to Jaunita for her guide service on Bermuda. Very informative. My sister-in-law who took her first cruise with us at 83 years young got plenty of souvenirs to take back with her and we truly hope she decides to take another cruise in a couple years. My wife and I are planning an Alaska Cruise and Land tour in the next couple of years when she retires from her work. Once again, thank you Carnival for another great experience. Read Less
Sail Date September 2019
Not what was expected. Very unfriendly staff. Outdated vessel. Very small. Not well kept. Food was worse than hospital food. Balcony very dirty. Not a lot of activities on-board for 4 day duration. Age group 50-85. Disembarkment process ... Read More
Not what was expected. Very unfriendly staff. Outdated vessel. Very small. Not well kept. Food was worse than hospital food. Balcony very dirty. Not a lot of activities on-board for 4 day duration. Age group 50-85. Disembarkment process very early. Shops with expensive prices. Atrium is a small hole in the vessel. Elevators are old and dirty. Not sailing again with a Princess. The staff seem to agree that Royal Princess have higher standards in food, cleanliness and ship entertainment. The cocktails were very overpriced. Coffee tasted like water, looked muddy. Tea was better option. Same breakfast menu every single day. Buffet posts and glass were extremely dirty. Staff around ship couldn’t answer badic questions, but gave honest responses, “sorry, I can’t answer that, maybe someone else knows”!!! I would spend a few hundred more and get a better experience with an alternate cruiseline. Many seniors with books in hand and ready for relaxation. Read Less
Sail Date September 2019
I went on this cruise to see the glaciers in Juno. It was absolutely breathtaking! The services in general on the cruise was wonderful. And the food at the restaurants were very tasty. The shows were spectacular. I also met some sweet and ... Read More
I went on this cruise to see the glaciers in Juno. It was absolutely breathtaking! The services in general on the cruise was wonderful. And the food at the restaurants were very tasty. The shows were spectacular. I also met some sweet and friendly people on board, including a couple of Australian sisters named Robyn and Jennifer, a nurse name Warren and his wife Shannon, an Irish couple named Dominic and Yvonne. My only regret is that I did not exchange my contact information with them. I don’t know how, But I hope to get in touch with them again. Maybe one of them will give me, Harry Potter, a shout. Overall, this was a fun cruise with lots of activities for our ages. I Will go on this cruise again because Norwegian was so good to guests with vision and mobility disabilities. This is important because my father has two bad knees and I have low vision. Clin729@gmail.com Read Less
Sail Date September 2019
We chose this cruise as it was something my elderly mother and father had always wanted to do. My father passed away before they had the chance to go so we did a mother daughter trip. The ship was beautiful and the staff were incredible ... Read More
We chose this cruise as it was something my elderly mother and father had always wanted to do. My father passed away before they had the chance to go so we did a mother daughter trip. The ship was beautiful and the staff were incredible with their service no matter what role they had on the boat. The food was amazing - as was the wine selections it was truly a wonderful experience and a wonderful way to see the Seine and its rich history. The organised trips were good although my only feedback on these were some were very arduous for any one really elderly or with mobility impairments. Although in saying this the cruise director was very good at describing each tour option the evening before. This was a lovely experience and total "all inclusive" so the price covered everything except the hairdresser or the massage, no tipping required. We could not really fault this except the weather could have been a little kinder :-) Read Less
Sail Date September 2019
Serenade of the Seas Cabin 1050 suite I was concerned about the food as many reviews indicated that the food was not good. We did not find that to be true at all. I travelled with 3 other family members (all adults) and the suite ... Read More
Serenade of the Seas Cabin 1050 suite I was concerned about the food as many reviews indicated that the food was not good. We did not find that to be true at all. I travelled with 3 other family members (all adults) and the suite was comfortable for 4. The tub is quite high for elderly travelers but, we knew that before we travelled and we were able to adjust. The juggler and comedians were very funny. The other ship entertainment was quite good as well. Unfortunately, the singers fell short of what I have come to expect. I feel bad as I know they train hard but, their voices were not as polished or professional as I expected or heard on other cruises.That is what brings down my entertainment rating. The other entertainment and games and shows were very good. The dining staff and food and chef and wait staff and head waiters and maitre d etc were unbelievably great and we felt like we were the only group in the room. They went way over and above for my 90 year old mother and showered her with attention and helped her with her wheelchair. They also spoiled my 24 year old daughter who is vegan. It was as if she had a private chef with the amount of attention she received and they went way over and above to accommodate her needs. We ate in Chops Grille for breakfast as that was a suite perk. It was very good and hardly any other travelers were there. We ate in the main dining room or Windjammer buffet for lunch. Both were great and plentiful with a good variety of options. We had appetizers and drinks in the concierge lounge and ate in the anytime main dining room for dinner. The excursion we did was the Devils Island Snorkel. The crew was great but, the kayaking was quite limited as to where you could go and you could only use it for 10 minutes at a time. People who snorkeled enjoyed it. We would just ask about how far and how long we could go in the kayaks next time. I would recommend this cruise. Read Less
Sail Date September 2019
We had a great time on the Breakaway. Our only disappointment was the behaviour of the other passengers who we found to be most unreasonable given the difficult circumstances the captain had to face. Sadly one passenger had to be ... Read More
We had a great time on the Breakaway. Our only disappointment was the behaviour of the other passengers who we found to be most unreasonable given the difficult circumstances the captain had to face. Sadly one passenger had to be medically evacuated from the ship (I can’t imagine how worried their family would have been.) The captains actions could have saved that persons life. Yet people were complaining that we missed the Bahamas since the ship had to turn around and backtrack a long way in order for the helicopter to be in range for the evacuation. St Thomas was another missed call due to a tropical storm, I’m glad we were kept safe in the port of San Juan. I understand no other cruise ships made it to St Thomas that day too. We loved the ship and the entertainment too, particularly the duelling pianos in headliners they were hilarious! We enjoyed watching a show every night in the theatre. The food was great, we used the garden cafe quite often as we have a teenage daughter and the great variety suited us all. Also dined in Savour and The Manhattan lounge with Late nights in O Sheehan’s after the casino too! Sometimes the bar service was a little slow but we still got served. We’ve already taken advantage of the cruise next deal and look forward to sailing with Norwegian again. Read Less
Sail Date September 2019
This was a three night hop from Vancouver down to Los Angeles, an excellent way to pick up cruise credits en route to free laundry. :) The Ruby is not our favorite ship by a long shot. It’s small, and it feels small, despite her ... Read More
This was a three night hop from Vancouver down to Los Angeles, an excellent way to pick up cruise credits en route to free laundry. :) The Ruby is not our favorite ship by a long shot. It’s small, and it feels small, despite her ability to carry so many people. When we got on board, I couldn’t believe the Horizon Court wasn’t a snack bar. What the heck? This was our second time embarking at Vancouver, so we know this wasn’t typical for them - or at least, this wasn’t what they used to be. There were three ships in port and boarding was a zoo. We came into the garage and were shuffled into a queue to a single elevator with our luggage to go down to the second garage level to drop off our luggage, then into another queue to take another elevator back up to queue up to register to get on board. Word to the wise: if you use a cane or are handicapped at all, GET A WHEELCHAIR as soon as you arrive. I was using a cane and was in significant pain by the time we finally got through all the check-ins, customs, immigrations, etc. Just... swallow your pride and use the damn chair. The food was, unfortunately, the least inspiring we’ve had on Princess. Not bad, just not great. Well, no. The Horizon Court selection really was quite poor, probably because it was just so darn small. Dinners were average - nothing special, which was disappointing. What really got my goat, however, was Princess is now so into increasing revenue on board the ships, the menu in the dining rooms include “selections from the Crown Grill for your convenience”... so if you didn’t get a chance to make a reservation at the Crown Grill (the pay-extra dining experience) you can fork over $19 - $29 for an entree in the regular dining room for an upgraded dinner. That is one slippery slope, IMO. Where does that stop? When do we start paying for all our meals, regardless of what we order, in the dining room? This I do not like. At ALL. I didn’t see anyone order upgraded meals, so hopefully that will stop, but who knows, maybe they will expand the practice. I sure hope not, but they seem to be pushing sales for as much as they possibly can, all the darn time. They’re now selling escape room activities, albeit for only $5 each, but it’s another pay-to-play, and $20 for a family of four. Bingo is getting more and more expensive (it’s now $59 for the most expensive package). Gelato will set you back $1.50/scoop, and sodas are $9.95/day + 15% gratuity + tax. Don’t ask about the unlimited booze, you can’t afford it. Someone (anyone) needs to teach them what afternoon tea is. It is NOT a hard roll and sugar cookies. It is finger sandwiches and little decorative cakes. It is scones with clotted cream and jam on BOTH SIDES of the scone after it has been split. It is a selection of tea (not just Earl Grey, which is all they had). That was just bad. How about the good stuff? The staff is great as ever. I love the trivia games (I wish they would schedule them a bit further apart from bingo...) Disembarking was a breeze (although the LA Port is a pig, there’s almost no where to sit while you wait for your ride, but that’s not Princess’ fault). Will we take Princess again? Unquestionably. Just not the Ruby Princess. Read Less
Sail Date September 2019
I have been on 5 cruises previously with 4 different cruiselines (including Disney, Princess, and Royal Carribean). My experience on Norwegian Gem was by far the worst. 1. The stateroom is poorly designed, with no outlets near the ... Read More
I have been on 5 cruises previously with 4 different cruiselines (including Disney, Princess, and Royal Carribean). My experience on Norwegian Gem was by far the worst. 1. The stateroom is poorly designed, with no outlets near the head of the bed. Family members with CPAP machines had to run extension cords across the entire room to be able to use their medical device. 2. Stateroom did not seem fully stocked. I found out halfway through the cruise that hand/body lotion is readily available but was never stocked in my room for no clear reason. 3. The food was one of the biggest disappointments. Many dishes came out cold, and the portions for the appetizers are laughable. The food taste was mediocre at best. In particular, the quality of the food at Orchid Garden is not tasty at all. The buffet has poor variety. Despite having a large space, each food station is duplicated, so there is really only half the selection. And attempts at cost-saving were obvious... other cruises have smoked salmon, and this cruise had salmon spread. The tikka masala was always some vegetable rather than chicken. Just a few examples. 4. Having to tender to ports is terrible, and I left with the sense that my cruise experience was diminished due to cost-saving decisions by the cruiseline. 2 ports were cancelled due to weather preventing safe use of tender boats, but other cruise boats were able to dock at those ports on the same day as their cruiselines booked the pier rather than resorting to using tender boats. At one of the ports we actually made it to, delays in the tendering process led to our group having to wait 3.5 hours after our arrival time to actually make it onto a tender boat, so the time available to actually enjoy the port was lessened. 5. When ports were canceled due to weather, the cruise staff revised the activity options. But all I could see were more sales and charged activities (wine/whisky tastings). It's bad enough to miss out on a port, but then to have the cruiseline only open up activities that you have to pay more for is ridiculous. 6. My cruise benefit was to save $50 per port on shore excursions, and I was unable to use that benefit as half the ports were canceled. I had unused "non-refundable" credit that I asked be applied to the service charge since I was unable to use it on a shore excursion, and I was told that wasn't allowed. If a port is canceled, I would hope the cruiseline would go out of their way to try and improve the experience rather than make it more frustrating. 7. The cruise staff was overall friendly but one staff member (female cruise staff member from USA) was rude. She was managing elevator use while it was restricted for 4 hours due to tender boats. 8. The layout of the boat is poorly planned. With disabled members in our party, it was frustrating to have to take elevators up to a certain floor to walk across the boat and then take another elevator down to get to the main dining hall (which is a location we needed to get to 1-2x every day). Read Less
Sail Date September 2019
I chose Norwegian bc I was told it was one of the best. I had gone on a Carnival cruise in the past and wanted to compare my experience. The 1st thing you should know is that due to weather we missed 2 of our 4 ports. The last port being ... Read More
I chose Norwegian bc I was told it was one of the best. I had gone on a Carnival cruise in the past and wanted to compare my experience. The 1st thing you should know is that due to weather we missed 2 of our 4 ports. The last port being cut was a bit of a surprise. We didn't think the water was that bad (we would have taken a boat to shore). Obviously NCL cannot control the weather, but 2 sea days in place of port days is not an equivalent value in my book. The 2 ports we missed were our beach/snorkeling days so we managed to pay for a Caribbean vacation and not set foot on a beach! Extremely disappointed. I had booked a package that included port credits and was not even offered those credits as onboard credits. I understand that cruise lines write contracts to ensure they make money but I think expecting the customer to take all the loss in this case is poor customer service! I would be interested to know how other cruise lines have handled this kind of situation. Booking experience: My husband booked our last cruise 5 years ago, so I don't recall if we were a bit blindsided by tipping fees after booking or not. But bc they wanted tips paid up front when I included drink and meal upgrades I assumed that all tips were included and got an unpleasant surprise. They also didn't tell me that there was a cut-off for informing them of food allergies. I had missed the cut off date bc they want 25 days notice, but since no one mentioned it at booking I stumbled upon this info when I asked about bringing snacks a few days after the deadline. Allergy accommodations: In spite of missing the deadline the staff on board was largely very kind and understanding. I do have to mention that the lack of communication of procedures to me and lack of communication with each other at times was frustrating. No one told me that I had to preorder my meals for the next day, so at my first breakfast the server was a bit curt with me about needing to preorder. I told her that I was unaware of the procedure and her response was "well, I am telling you now." There is also no alternative menu for ppl with allergies. It would have made the ordering process easier if I knew what they were capable of, but in stead they want me to tell them what I want so they can shoot it down until I say something they can accommodate. Before you start thinking the lack of preparation was due to me missing the deadline you should know that I was told there was another GF and dairy-free person on board! Whatsmore they didn't have much on board to assist in this process, i.e. butter and cheese alternative, GF baked goods other than bread. Milk alternative was not listed on the menu. The only dessert offering was lemon sorbet. While I am used to being left out while others enjoy fine dining it is no less frustrating when you consider all the products out there that are readily available now. General Dining: My mom and sister were rarely impressed. We enjoyed Le Bistro, but that is an upgrade. We dined in the Four Seasons or Seven Seas most often bc my mom preferred to be waited on due to mobility issues. There was one occasion that my sister had to send biscuits and gravy back bc it was "disgusting" and several times that they commented that the presentation was promising but the flavor was mediocre. I would not consider either of them picky eaters or accustomed to fine dining, so to underwhelm them is saying something. The service was generally very good. Our Stateroom: I booked for 3. I was told that we would have 2 twin beds and a foldout couch. When we arrived it was a queen and the couch didn't fold out. Apparently they push twins together to make a queen so that was easily corrected. I just don't know why they wouldn't look at my booking and have it prepared. We had to wait quite some time in the chaos of onboarding before it was corrected. Since the couch didn't fold out as I was told we requested an egg crate pad for additional comfort but my sister was still quite uncomfortable. No expected a foldout couch to be stellar but what we got was substandard. We enjoyed the balcony but in spite of the sign that said the balcony was a no smoking area ppl still smoked! There was no enforcement of the rule. So at times the balcony that I paid extra for was unusable. Entertainment: I remember enjoying Carnival's shows more. I am sure it is personal taste or maybe bad luck. For example, the comedian on this trip was good during the "family show" and OK during the adult show. The comedian on Carnival had me laughing till I couldn't breathe! The game shows were ok. Lots of activities required a fee. Karaoke was ok. It was a machine setup vs a live band set up on Carnival, so way more cool to sing with a band and nice to have someone that would jump in for struggling singers. The vibe was just so much more fun on Carnival. Excursions: They need more detail in the descriptions and need to incentivize reviews. We booked level 1 due to my mom's mobility issues. She walks with a cane. The Key West Land and Sea was appropriately leveled 1. But bc we had to walk 3 blocks to get to the bus tour in Nassau (meaning the bus could not pick us up in front of the boat like in the Keys) it was not appropriately leveled so we were underprepared. I am not sure they would have allowed us to take a wheelchair off the boat even if we paid the $150 rental fee, so I don't know if we could have prevented her discomfort. The tours themselves were nice enough. The Fury glass bottom boat in the Keys was a little disappointing in that the boat is set up so you have to stand around the glass bottom instead of sit. Other glass bottom boats I have been on have bench seats facing the viewing area. Again an issue for my mom. The ride was good otherwise, but it must have taken longer than expected since the land tour was not exactly as described. The description mentioned a couple of stops so passengers could get off for a break or to get a pic and that did not happen. Also the seating on the trolley was uncomfortable for me bc I have long legs. Sitting askew for a hour ride with no break was hard! In contrast, once we were past the long walk to the bus in Nassau, the bus ride itself was as described and the seating was better and the bus had AC! We had a few breaks as described also. We were able to visit the fort, queens staircase, Atlantis, and have rum cake! As mentioned previously we missed out on our beach excursion ports so I cannot speak to those. Would I go again? Not likely any time soon. I had hoped for more for my Mom's birthday cruise experience. She had not been one one for over 40 years and she even mentioned enjoying her last one more for reasons unrelated to her age and mobility. It is hard to pay so much for a mediocre experience and knowing the weather could take half your vacation! Read Less
Sail Date September 2019
Have travelled with carnival in the past and it has been generally good and the dates of this trip worked for me. Let me say quickly that the ship was not up to the usual standard. Food not as varied as previous cruises and the ship ... Read More
Have travelled with carnival in the past and it has been generally good and the dates of this trip worked for me. Let me say quickly that the ship was not up to the usual standard. Food not as varied as previous cruises and the ship looked wore and tired. However the main reason for writing was the fight that broke out in the Tiffany dining room on the 4th night. After a small period of rasied voices one person raised a chair above his head and smashed it into another person's head. This wasn't the end of it. The same person was going to hit the person again had he not been stopped by other guests. Security was called. And it took them some time to arrive at the scene by which time the culprit had left the scene. I did speak to security as i was a witnes to the crime and they showed no interest in me giving a statement and description of the assailant. Therefore for me as a guest, sercurity, passenger safety, and the risk this posses to vunerable peoples safty (a child was in the area and several disabled perople were in the area) leaves me with great concern about carnival attitude to the crimes committed on board. The passenger was taken to the hospital part of the ship and there didnt appear to be any police presence whe we arrived back at dock at the end of the cruise. With that being said i will never book with carnival again and advise others not to do it. I await carnivals response to this. If there is one. Also on a final note about security, let me not dwell to much on the issue with marijuana being smoked on board. Especially previlant on deck 11 the family area. After explicitly being told not to, what was sechrity doing about this. Again await carnivals response to this. Read Less
Sail Date September 2019
This was our first time cruising, so we researched several cruise lines and cruises destinations. We decided on Norwegian because it suited our style and price the best. We heard so many good things about Norwegian from friends as well! ... Read More
This was our first time cruising, so we researched several cruise lines and cruises destinations. We decided on Norwegian because it suited our style and price the best. We heard so many good things about Norwegian from friends as well! I can say we were not disappointed! We used GoPort from our hotel to the ship terminal. Door to door was easy and worry free trying to find the right terminal and parking. From beginning to end Norwegian staff was attentive and gracious. The excursions we took in Key West and Nassau were great plus getting on and off the ship was stress free. Seven Seas restaurant was our favorite dining place all the way around! I think our choice of a balcony cabin was the best choice for my husband and me. We regularly sat on the balcony enjoying the blue ocean and stars. We are already planning another Norwegian cruise. Next up The British Isles! Read Less
Sail Date September 2019
On the vista all the buffet food was so terrible we couldn't eat it, it was either over cooked or just plain bad. the dinning rooms food was better but most of the nights the food was not excitable. this was the worst ship I have ever ... Read More
On the vista all the buffet food was so terrible we couldn't eat it, it was either over cooked or just plain bad. the dinning rooms food was better but most of the nights the food was not excitable. this was the worst ship I have ever been on, most of the time they closed one buffet line and everyone had to go to the other line, which the food was so terrible we didn't eat. all the other ships I have been on had excellent food on the buffet, so what was their problem. Also they need to have one elevator just for the handicap cause people are so rude to them. we had to wait for 6 times to get my sister on an elevator cause people were so rude and wouldn't let us on they would cut in front of us. the dis embarkment went well cause we talked to the cruise director and she told us how to get my sister off in a faster way. Read Less
Sail Date September 2019
Chose this cruise because it was departing from Charleston, SC and going to San Juan. The food selections and quality was amazing. The entertainment especially Zack Daniels in the piano bar was great fun every night but Thursday. ... Read More
Chose this cruise because it was departing from Charleston, SC and going to San Juan. The food selections and quality was amazing. The entertainment especially Zack Daniels in the piano bar was great fun every night but Thursday. Thursday is his drinking night and he was not performing. The shows in the Liquid Lounge where really good. The Acoustic Jams with the young couple Unity entertained us almost every night. They sang a variety of songs and he whistles well while she plays the drum. Ketut and Joyce took good care of our rooms and the Omelet Station on the Lido deck in the Havana Bar was my favorite breakfast most mornings. I would recommend this ship to the 50 and older travelers. They made up 90% of the cruisers onboard. If you require a wheelchair to get on and off the ship this port and this ship does it better than any of the more than 14 ships of 6 different cruise lines I have traveled on. I can't wait for our next cruise on this ship in January 2020. Read Less
Sail Date September 2019
my wife and myself have just returned from a dream holiday on marella discovery 2 as my title says a dream of a life time the ship was very clean our cabin steward alicia was a star there was nothing she wouldn't do to make your ... Read More
my wife and myself have just returned from a dream holiday on marella discovery 2 as my title says a dream of a life time the ship was very clean our cabin steward alicia was a star there was nothing she wouldn't do to make your trip great the food was out of this world and so many dining places to eat at and so many shows to see over the week the services were brilliant by all the staff on board ship we will definitely be travelling with marella cruising again they do cater for the disable people and the shore excursions were places that we would not normally had thought of visiting the easy pisa tour we both enjoyed and i always wanted to go to monaco the waiters bar staff and the cabin stewards couldn't do enough for you very polite and friendly there is not much more that i can say but to thank marella cruise for a great holiday Read Less
Sail Date September 2019
We love NCL, always have. The staff is wonderful and always helpful and smiling. We were treated like VIP's and even had a decorated cake for our anniversary. Using a cane is sometimes difficult but not on this vacation. Special ... Read More
We love NCL, always have. The staff is wonderful and always helpful and smiling. We were treated like VIP's and even had a decorated cake for our anniversary. Using a cane is sometimes difficult but not on this vacation. Special care was given to make me not feel I was holding anyone up when on excursions. The ship itself is beautiful and so well kept. The food again, was excellent. Too good actually as I gained 8 lbs. My next cruise will be back to Hawaii via NCL with my daughters as I want them to experience the time I had.The entertainment was excellent as well. There was a Polynesian show, magician and comedian as well as two excellent broadway type shows by their own production crew. We made ribbon leis, oragami and enjoyed the fact they encouraged familes to participate. Look forward to our next cruise which will be back to hawaii with my daughters this time. Read Less
Sail Date September 2019
Just completing a 24 day cruise of New England and Canada on the Sapphire Princess and having had a 3 year break from Princess Cruises. Having completed over 41 cruises I have experienced a lot of great service and friendly staff to ... Read More
Just completing a 24 day cruise of New England and Canada on the Sapphire Princess and having had a 3 year break from Princess Cruises. Having completed over 41 cruises I have experienced a lot of great service and friendly staff to amazing places with P & O, Princess, Celebrity and Royal Caribbean, unfortunately this Princess ship has not given the quality of service I have enjoyed in the past. The food was well below the expected standard and not on par with my previous experience with Princess, in particular the standard was variable and the quality of beef (particularly steaks) was poor with menus which were too repetitive and limited. Getting served in Cafe Piazza is often slow and although bar service is fine the lack of bar menus mean you have to ask what is available. Cabin (L246) was okay but lamps were faulty (until they were changed) and the sink in the bathroom wouldn’t hold water for long, the shower flooded and leaked when used. Water temperature was poor and I am still undecided which way is hot and which was cold. The in cabin entertainment would have been good if the on demand service was reliable and didn’t keep stopping. The cabin was kept clean by the steward and she was helpful. I have been on this class of ship with others and the rear of deck 7 is A show lounge which takes pressure of the theatre when it is full but for some reason the Sapphire has Club Fusion which is not used as such. This meant the theatre was frequently full and there were totally insufficient wheelchair spaces. I was also concerned that people were allowed to stand at the back and down the side stairs while others sat on the stairs, I have concerns that the fire regulations in relation to maximum personnel allowed were not adhered to. Entertainment was good if limited in venues and some great acts to entertain you over a broad range. The ports were all good and though I didn’t participate in any trip I heard good comments about them. I am wheelchair bound and generally the ship was accessible with the exception of decks 15 and 16 and the pool and jacuzzi had a disabled hoist. My only criticism is the shuttle buses which never secured me during transit though this may be outside the company’s control. Th Sapphire Princess is in need of a refit and I believe this is happening sometime this year but that won’t address other shortcomings with her. Altogether a disappointing holiday which failed to meet previous standards and I have already got a cruise on Royal Princess booked for next year (Alaska with land addons so can’t cancel) but I suspect the issues are mainly ship specific, I don’t expect to return to Princess again after that. Read Less
Sail Date September 2019
We have sailed with Norwegian twice before, and have always loved the destinations, the value, and the service. We chose this tour because we had always wanted to see Quebec and the surrounding territories in the fall. Although the colors ... Read More
We have sailed with Norwegian twice before, and have always loved the destinations, the value, and the service. We chose this tour because we had always wanted to see Quebec and the surrounding territories in the fall. Although the colors were not yet vibrant, we did see some fall foliage and the weather was perfect. Be aware that travel to Quebec can be problematic: major airlines only land in Montreal which is 3-1/2 hours away. For us, the train was a good option (Via Rail). Once at the Port, embarkation was disorganized: there were no staff to direct us and we had to wait about 3 hours for a wheelchair assist, even though we had a scheduled arrival time. No one seemed to know if there was a line or where to drop luggage and none of the employees were available to ask. Once on board we were impressed with the cleanliness of our stateroom (we had a mini-suite), the efficiency of our steward (Lillies), and the beautiful public areas of the ship. I loved the Promenade for my morning walks as it goes the full circle of the ship with no stairs and plenty of room. We sailed about 3 hours late for some reason--there was no announcement from the captain or explanation given. In fact, communication could be improved on the Gem. One example was a notice that all guests must submit documents to immigration, starting at 7:45 and ending at 9:00 am. Groups were to be called.... those with excursions were to be in the first group, but for well over an hour there were no announcements at all, and people were stressed about missing their excursion buses. The Gem offers plenty to do onboard as well as on shore, and they even did our laundry for us one day (a big bag for 19.99). We got the Thermal Spa Package--highly recommended for relaxing and being pampered! We enjoyed listening to music every evening in the lounges and attending the nightly shows. The piano man, Nathanael Reed, was especially talented! We did not do many excursions this time, but we went ashore at the ports to shop, visit restaurants, and walk downtown. I also enjoyed going ashore for a bicycle ride in Sydney--"I Bike Sydney" offered many varieties of bicycles to rent right on the dock, and there was an adjoining parkway for riding. One excursion we did take was to Acadia Park and Carriage Ride. It was scenic and relaxing, very memorable, and now we want to go back again. Disembarkation was the exact opposite of embarkation--fast, easy and organized. Read Less
Sail Date September 2019
Prior to sailing: We purchased "The Key" which was a very good investment for us both. I also pre-scheduled our excursions (2 directly from Royal Caribbean International and 2 from other vendors) and activities such as IFly and ... Read More
Prior to sailing: We purchased "The Key" which was a very good investment for us both. I also pre-scheduled our excursions (2 directly from Royal Caribbean International and 2 from other vendors) and activities such as IFly and the North Star along with pre-booking our night to see Pixels and the Escape Room. I drafted a calendar of events, activities, and dinner times and places we wanted to do from prior cruise compasses with lots of time to add more while on the ship. Months prior to cruising, I signed us up for the Meet and Mingle Roll Call, and participated on the review boards for our particular cruise and met many nice and funny people. This is a great way to meet others prior to sailing. Thursday: Seattle, Washington - We flew into Seattle a day before the cruise and arrived early and dropped our bags off at "The State Hotel" just steps away from Pike Place Market. It was our first stop and we watched the fishing sailing through the air. The booths are endless - we saw crab legs as long as our arms, an abundance of flowers and many local crafts. Prior to returning to our hotel, we enjoyed dinner at "Pike Place Bar & Grill." The Steamed Manilla Clams and the Cod Fish and Chips dinner were delicious. Best fresh cod ever! Embarkation and Day of Sailing - Seattle, Washington: Due to the time change and going to bed early, my husband and I had morning coffee at the "The State Hotel" and explore more of the area. Our Lyft picked us up at the hotel and we arrived at the ship minutes later at the Port terminal (before 10:00 a.m.). As I was a disabled veteran he made sure we were dropped off close to the entry doors - the cost $16. Upon showing our Sea Passes - we were quickly ushered in the line for "Key" members and sat in the area to await a wheelchair for me. Time quickly flew and before we knew it - the activity director took us aboard the largest ship we have ever seen. This was the fastest and easiest embarkation we have ever experienced. Ovation of the Seas - She is a very beautiful ship with plenty to do and see. It would take weeks to accomplish all on her. Our balcony cabin was mid-ship on the 11th floor - 11180. Knowing it would not be ready until 1:00 p.m.; we went to Guest Relations and purchased the Wow Bands for $4.99. These bands are surely worth it as I used it often for unlocking our cabin door throughout the cruise saving time for searching for my Sea Pass which I left often in the light switch. Not only did Glen, our room attendant, kept our cabin neat and clean each day, he left multiple towel animals for us to enjoy. I took Traveler's Ginger Candy (Gin Gin Company) with me and only had to savor two of them during the cruise. I share most of the bag with others who were experiencing seasickness even wearing the patch. Friday: Day 1 - At noon, we went to the Main Dining to eat with other Key Members and enjoyed a Chops Grille luncheon. Hubby had the Colossal Shrimp Cocktail, Everything Crusted Tuna and the New York Cheesecake. I had the Caesars Salad with their signature dressing, Petite Filet Mignon with three dipping sauces and the New York Cheesecake. This meal was scrumptious! After eating lunch, we explore the ship unto our way to the cabin. The large towel I pre-purchased was in the room, but the Polar Bear Alaska Blanket for two was missing. I spoke to the attendant and he did not know if one could be found. This was distressing for me, as I had purchased it months ago. A few days later the Deck Supervisor found a brand new blanket and gave it to me - it surely made my day that the personnel on the ship took extra lengths to ensure our cruise would be delightful. We saw our Key envelopes and entered our passwords for the VOOM and notice that we had a letter stating our special departure times for each port. Our next stop was at the Sky Bar where we met our Cruisers from our Roll Call. It was great seeing who I had been conversing with online prior to sailing. Muster was at 3:15 and we made our way down to the Schooner Bar. Go a tad bit early for Muster to obtain a seat. Muster went flawlessly. At 6:00 p.m. while hubby was relaxing and watching out our balcony, I went to see and purchase the Alaska Survival Kit. Many store vendors had their selections out and I was able to purchase gifts for our kids. I preselected our "My Time Dining" for 7:00 p.m. and we went to eat at the Silk. This dinner was disappointing after having a fantastic luncheon with Chops Grille. Although we were seated quickly, it took a while to take our orders. Hubby and I ordered the Escargot that was swimming in butter and parsley. I love eating escargot but the Silk's mostly tasted like butter and was bland. Maybe Silk could try cooking the escargot with less butter, add garlic and mushrooms to it like they used to do in the early 2000s. The rest of the meal was neither remarkable nor memorable as the prime rib was overcooked. The service was sporadic and we miss the old days of the traditional MDR days with the greeting from the Head Waiter, Waiter and Assistant Waiter all of whom worked together. I believe the seating arrangement made it more difficult and all of these restaurant venues with "My Time Dining" made it more difficult for the wait staff and guests. I highly suggest two of the venues return to the traditional MDR. After dinner, we went to Comedy Night on Decks 4/5. The show was average and was disrupted many times by guests leaving. We sat in the handicap area and the attendant was a tad bit annoyed with us sitting there. I guess she did not see my cane nor my leg brace. Her sour demeanor was quickly forgotten. After the show, we stopped in the Royal Casino and the host gave us our gold coins to try our luck at the special slot machine. While hubby played Blackjack, I tried my hand at Roulette. We both had a good night and won some. We strolled Deck 5 and found the smoking area. We made friends there that we would see often throughout the cruise. By the time we got to our room our luggage had arrived and morning came fast. Thanks to other cruise reviews, I had most of our important items in our carry-on. Saturday: Day 2 - Cruising: After having morning coffee, hubby and I went up to Deck 16 and were excited to experience the North Star. Even though I do not like heights, this was an awesome experience. Hubby took many pictures and we were able to see far off in the distance including the entire ship. Upon standing in line, the attendant escorted to the elevator to take me to the doors of the North Star so I can experience it without struggling the stairs. Just a FYI there are many times in which the North Star does not cost the guest any extra monies and as a "Key" guest we were able to experience it without lines a 2nd time. Port Shopping Show - I went to the Port Shopping Show and learned the best places to visit for shopping form multiple beautiful gems to see and possibly buy. Bingo and Blackjack Qualifying Round - Oh my - had so much fun playing bingo and won an extra bingo shirt. I came so close to winning cash. Hubby went to the Blackjack Qualifying Round and placed for the tournament. Balcony and Deck 5: - Spent the afternoon relaxing and watching for whales and Orcas and saw many. It truly was an awesome experience. Formal Night - Hubby and I dressed to the max and it was such a delight. We went to the second seating at Silk. If we thought the first dinner was disappointing, this dinner was worse. I decided to try the Seafood with Linguini. It was terrible, the shrimp tasted old, clams cold and the bay scallops were still frozen. I pushed my plate aside and the waiter came and was told I was done. Another waiter stopped and asked if I wanted to try something else. Once again I stated I was no longer hungry and this time described the meal quietly as to not disturb the other guests. We saw him walk quickly to the Supervisor as we were leaving. Hubby told me to keep going as the Chef was now running behind us. We left the area, went to Sorrento's and ate pizza. Needlessly to say we miss MDR dining. After dinner, we went to the Comedy Show and it was great! So glad to try to see another comedy show. Afterwards we strolled the deck in the moonlight then changed clothes for the Casino and played a few rounds. Sunday: Day 3 - Alaska Inside Passage/Juneau - Once again we enjoyed a light breakfast at Two70 (Deck 5) of coffee, juice and Panini. We went to our Meet and Mingle in Vintages and were greeted by others who posted prior to cruising. Tony and his wife were experienced cruisers and were very friendly. Tony gave each us beautiful bracelets. Thanks Tony! We met families with children who were bored and suggested the Adventure Ocean program. Two families sought us out later and told us they had a hard time getting their children to leave. Juneau, Alaska - Due to the Key, we went to the Music Hall (Deck 3) at noon to await our departure for Juneau. Within minutes, we were off the ship and going down the gangway. Upon hitting the boardwalk, a Pedicab took us to the Mount Roberts Tramway in which we purchased our tickets to the Tram and to AJ Mine/Gastineau Mining Tour. We took the tram to the top and we were able to see Eagles and view the authentic Alaska Native Arts and purchased items in their gift shop. We took the Tram down and were met by our guide for our mining excursion. This was a quaint excursion as it was shared with one other couple. We saw this same mining company on the Discovery Channel. Our guide was a retired miner and kept us entertain while exploring the inside of the mine. We learned the history of the mine and it was quite an experience. Once outside the mine, two young guides taught us how to pan for gold and garnets of which we each found almost entire vial worth of both. This is a must see excursion which I found online. Upon returning to Port, hubby and I went shopping and I was able to collect my charms to add to my bracelet while looking at Gold Quartz jewelry, Korite (Ammolite), Tanzanite, an array of Northern Lights jewelry the rare Alexandrite collection and the Crown of Lite jewelry collection. If you are a coffee lover like us - visit the Heritage Coffee Roasting Company. The aromas are intoxicating. While most people were eating at Tracy's Crabshack and eating arm length crab legs, hubby and I had a delicious dinner at the Twisted Fish Company. Their clams in wine sauce, crab cakes and calamari were scrumptious! We went back to the ship by 8:00 p.m. and took our purchases to our room. Upon leaving our cabin, we saw the telephone message light blinking and quickly learned how our Klukwan Native Culture Excursion was canceled due to "lack of participation." Although the Shore Excursion Desk stated for us to come by and book another excursion I took time to look at the Royal IQ app and saw there were none that interest us. I searched Google and learned this excursion had closed for the season the week prior. This left a bad taste as you would think the Shore Excursion would verify all excursion to ensure none closed early for the season prior to the sailing. Needless to say, we went to Deck 5, met up with friends and were invited to join them for the Jeep excursion to the Yukon. Shortly there afterwards we went up to the top deck to take photos of the ever changing sculptures on the pier and watched the sail away at 9:00 p.m. A while later we stopped in at Schooners and listen to piano music, visit the Casino, ate late night pizza at Sorrento's, met more friends on Deck 5 and had an enjoyable night. Monday: Day 4 - Skagway, Alaska - Morning came quickly and we picked up breakfast at Two70 and sat in the Deck 5 lounge. Shortly thereafter, the four of us left the ship (with our passports) and we walked to town (take the tram and ride it as it is 1/2 mile hike). Before you know it, we were in the jeep driving towards the Yukon. Our GPS (jokingly our landmark book) did not take us directly to the Yukon, as it did not account for the road closure and detour. Before we knew it, we arrived at the Yukon Suspension Bridge. We took our time, crossed the bridge and saw its beauty. Afterwards we had lunch at their cafe of bison chili that was mouthwatering. I purchase bison chips, crackers and cheese to enjoy later. After an hour out we turned around and the road was already paved, and we were on our way to Carcass and saw the smallest desert. We stopped in Carcross for drinks, snacks, and some shopping (a nice small town with plenty to see and buy including readers). The ice cream was delicious. Within minutes, we saw a bear by the side of the road and took pictures. We saw so much wildlife on our way to Emerald Lake. So cool to see and many photo ops there too. Soon we arrived at Emerald Lake and the view was spectacular. We took our time traveling back to Skagway and came upon another bear - this one was very large standing in the middle of the road. After taking a few pictures, the bear retreated into the woods nearby. The four of us went shopping and picked up trinkets, postcards and the train charms for our bracelets. We were back on the ship by 5:00 p.m. in time to relax for dinner. Tonight we had reservations for the Solarium. This is a quaint dinner spot that is included in your cruise to partake if one so desired. Many people just ate from their buffet, but Hubby and I chose from their menu and their buffet. The food was delicious and the atmosphere was very relaxing. The tables were nicely spaced and the wait staff made sure each guest was enjoying oneself. After dinner, I went to the Rossalite Gems show - these gems are beautiful!! Hubby and I watch the sunset and off to play at the Casino. Tuesday: Day 5 - Endicott Arm/Dawes Glacier - hubby and woke up early and went to Two70 for coffee and carried our breakfast to the Deck 5 lounge where we could Glacier Watch. This did not occur ,as the Captain of the Ship was wise to turn us around when he saw how big the icebergs under the water were and was smart enough to put our safety first. Many understood but there were others who were angry until other guests explain that small iceberg on top of the water is much smaller than what is not seen under the water. The Captain took his time and the entire ship went whale watching with many to see. Prior to lunch, I went to the room to pick up my bingo shirts and daubers and purchase my bingo cards. I was awarded extra free bingo cards for each shirt and dauber and was given the B3 Blue Bingo Fish (which gave me an extra bingo card on day 3 - win a cruise bingo). No wins for me but came close and had an enjoyable time. After bingo, we went and saw the Love and Marriage Show - this show is a must to see and everyone seem to enjoy themselves. Afterwards I dropped off my bingo gear and was met by the 11th Deck Supervisor who surprised me with the Polar Bear Winter Blanket! Yeah!! Escape Room - this activity was pre-booked prior to cruising. Hubby and I never experienced and it was quite intriguing. There were 12 of us working together in which you collect clues, solve puzzles to escape and only had 1 hour to do so. Hubby found most of the locked boxes and we helped solved many of the puzzles to collect clues and were able to escape. This was a very fun activity and everyone should try it. I do know not all the ships have this activity but they should as it is a very enjoyable experience and does not take up much room to play it. Windjammer - Hubby and I went exploring another part of the ship and dropped our Custom Form off at Guest Relations. Unbelievable as there is still so much to see and experienced. Dinner was upon us and we decided to try the Windjammer. We were met with "Washy Washy" which sounded delightful in her singsong manner. A table was easily found and we went to look at the array of foods. Chad made me a delicious plate of my own ingredients for Lo Mein. I thought I was full until the dumped a fresh batch of French fries at a station nearby and off I went to get a small plate of them with Malt Vinegar. Oh my - I was in heaven!! The array of desserts will make your mouth water once again. Another familiar feature was seen in the Windjammer was see fruit carvings - the fish in the watermelon was totally spectacular! After dinner, we strolled the deck to walk off dinner prior to an evening out with hubby. I missed out as I fell asleep while waiting for hubby taking a shower. He went to the Casino with friends. So nice that I was able to catch up on my sleep which is hard to do on such a fun cruise. Wednesday: Day 6 - Cruising - Yep we had coffee from Two70 and taking breakfast away to Deck 5 lounge and relaxed watching the waves. Fab Abs class - OH MY! That was surely a work out! Off to the room to shower so I can enjoy the day. It was not long until it was our time to experience the IFly on Deck 16. IFly - The crew here are very safety conscious and thoroughly enjoys assisting guests with having a fun experience. First, you are asked if you have had any neck and upper back injuries as one cannot safely participate. Next, you are weighed in - thank goodness, they do not say one's weight aloud. Hubby could not participate, as he was a few pounds too heavy for his height, which he was fine with as I think he was more excited to see if I would go through with it. Lol. We watch a short safety video, learned our four hand signals and then suited up. Soon it was our turn to go to the gravity chamber. Since all of us listened and followed their instructions, we were able to fly higher with our instructor in which we spun upward. Such an exhilarating experience!! Bingo for a free cruise - Went to the room, picked up all my bingo gear and given 21 cards to play. So close with 1 number but did not win - maybe next time. It was so nice to see the young gentleman jump up, yell bingo, and win a cruise for 2 while on his honeymoon. Dog House - even with all the variety of food - a good beef hot dog and/or bratwurst with sauerkraut fits the lunch bill easily. Relaxing afternoon - hubby took a much needed nap and I went exploring the shops (be wise and leave your sea pass in the light switch like me - it saves you money - lol). I purchase a few small items and went to relax with friends. I woke hubby for dinner and dressed for our second formal dinner. American Icon Grill - this was chosen as Hubby refused to go back to Silk and he knew I wanted to eat lobster. Dinner service was extraordinary and so unlike what we experienced in the Silk. The Wait Staff were friendly and interactive with the guests. The waiter made dinner suggestions and knew the ingredients for the dishes. Our appetizers were delicious (hubby had the Caesar Salad and I tried the Escargot again - their style of cooking grows on you). Hubby selected the beef tenderloins and asked for rare and was super shocked it was cooked the way he wanted AND very tender. He was enjoying this dinner outing. The Waiter brought me two lobster tails and brought heated butter to the table. Oh my! The lobster melted in your mouth. After dinner, the Waiter cleared the table and knife scraped the tablecloth prior to dessert (an old MDR table method this was the only time seen done). Since this was the 50th year, a special cake with swirled lollipop stick came out with the desserts we selected. Hubby had apple pie ala mode nicely heated with a side of vanilla ice cream. I had the Molten Chocolate Cake that was quite delicious. Hubby and I had another stroll on deck and met up with our friends who had a very enjoyable experience too while dining in Wonderland. We share our dining experiences and discussed what we were going to do in Victoria. We all went to the Casino and knew bed was early as the time change went forward 1 hour - morning would arrive sooner. Thursday: Day 7 - Victoria, British Columbia including the Hop On Hop Off Tour - Hubby and I took the double decker bus to Victoria ($15 roundtrip per person) and saw many sights on our way and was dropped off at the Empress Hotel in time to purchase our tickets for the Hop On Hop Off bus which had a 90 minute tour if you stayed on it. My leg was sore so we chose the tour. The tour guide, Norm was very interesting and we learned about the Gold Rush, the history of Victoria, saw the tiniest through way that Mel Gibson took for Bird on the Wire, Craigdarroch Castle, Christ Church Cathedral, etc. We even saw peacocks and many deer throughout the tour. Once back to the Empress Hotel, we walk towards Irish Pub called the "Irish Times" for lunch. I advise you to be extra hungry as we ordered the O'Hagan's Platter. This platter is huge and contained Chicken wings, loaded fries, sweet potato fries and dry ribs. Hubby and I barely put a dent into it. This platter covered almost the entire table with barely any room for our drinks. We explored some of the shops and purchased a few items to take home. We took the Double Decker bus back to the cruise ship by 4:00 p.m. Both of us took showers and went to meet up with friends to share our Victoria experiences. Later that evening we ate dinner at Windjammer which was quite filling. We took our nightly stroll, headed back to our rooms to pack our luggage, and left it in the hallway for pick up. We went to the Casino, played a few rounds and turned in our remaining Chips and Tokens. Our last stop for the evening was a quick late night pizza at Sorrento's and I went to the library and printed out our plane tickets home. Friday - Day 8 - Vancouver, British Columbia - it is a sad day that this fantastic cruise was coming to an end. Since we had the "Key," hubby and I were treated to breakfast in the American Icon on Deck 4 prior to leaving on Deck 5 near Wonderland. We disembarked in easy and quick manner and our luggage was quickly secured. Our porter took our luggage throughout the terminal and escorted us outside the terminal by the Pacific Hotel where we would meet for the Sear to Air Post Tour Excursion with Landsea Tours. This is a 6-hour tour that included a drop off to the airport. Our tour guide was very interesting and we knew it had changes to it as the Gondola to the Suspension Bridge had been sabotaged a few weeks prior to the tour. Landsea Tours emailed us 2 days after the sabotaged to verify whether we want to continue with the tour as the Suspension Bridge was exchanged for a visit to Grouse Mountain Resort. We first crossed the Lions Gate Bridge and saw the massive entry lions. We took a brief trip to Shannon Falls and it was a breathtaking sight. Next, we went to the Britannia Mine Museum and this was exciting as we had the opportunity to learn how the rocks were broken down until fine sand and then sent to San Francisco to cultivate it for gold, silver, copper. We toured the underground mine and then toured the ground floor of the building learning about the different stages, how hard mining was, and the harsh life of the miners. We panned for a bit and found more gold and copper nuggets. We then took a brief trip to Horseshoe Bay for lunch and saw Howe Sound fjord. People were so friendly throughout the tour. Lastly, we traveled to Grouse Mountain. We took the Skyride Gondola up the mountain and arrived in time to witness the Lumberjack Show that was quite funny and impressive showcasing their skills. The lumberjacks interacted with the audience throughout the show. Vancouver Airport - Once the tour was complete we were dropped at the Airport doors for Westjet and assisted with our luggage. Our flight home late that evening was uneventful except how the Canadians can teach Americans a thing or two about the ease of flying international while disabled. As I was seen struggling trying to obtain luggage tags, a gentleman with Westjet quickly assisted us. Upon seeing me struggling with walking, he secured a wheelchair with a Westjet attendant for me. She took us through security. The Canadians operation for going through security is easily done as is how one travels throughout their airport. First, they swapped out my cane for one of theirs so I can go through scanner without the fear of falling. Next, security was already ready to scan my knee brace quickly and I was whisked away by the Westjet attendant to the appropriate gate. She made sure we reached our gate in a timely manner with time to spare. Unknowingly she reserved future wheel chairs for me for the remaining two connecting flights. Our first flight went from Vancouver to Toronto. Upon arrival, a Westjet attendant whisked me away in a wheelchair and took all the shortcuts to customs. We were there within minutes and a few questions later on our way to our next flight. We were quickly through security and once again, the cane swapping occurs. This was so cool as the disabled were treated with respect and not a hindrance as what I had incurred on the flights with American Air to Seattle. Each airline took care of their own passengers while the airport staff drove the trams to the multiple terminals. Upon our arrival at La Guardia airport, the wheelchair was there and we were quickly taken to the terminal for our last flight with Delta Air. We quickly obtained our luggage and hubby had us on our way home. We had an awesome time celebrating our 34th anniversary on the Ovation of the Seas (such a romantic setting for 2) and now must go back to the real world, but already planning our next cruise for 2. Or maybe with all our adult children to enjoy too OR just plan 2 more cruises??. Read Less
Sail Date September 2019
To set the scene, I've cruised once before on the Marco Polo eight years ago - and vowed never to do a cruise again. A converted Russian ice breaker does not a cruise ship make - but did do us well through a gale force storm. 8 years ... Read More
To set the scene, I've cruised once before on the Marco Polo eight years ago - and vowed never to do a cruise again. A converted Russian ice breaker does not a cruise ship make - but did do us well through a gale force storm. 8 years later myself and the wife wanted to see Iceland, due to her medical conditions we can't fly, so the Magellan was the way to go. Reading through the reviews there's a lot of common points raised, which I can now confirm or deny: THE CORRIDORS SMELL Yes, yes they do. Like a sulfur smell, I would take a wild guess at venting from the sewage system. But oh yes, there's a definite smell there. THE STAFF 99% of the staff are fantastic and always wanting to help. There's a couple that let the side down, but with a compliment of 400 crew - that's next to nothing. These people are teens/early twenties, doing 11 hour shifts on their feet - doing menial tasks - and stowed away in bunk beds on deck 4 at the back of the ship. It's a miracle they could raise a smile at all. Of particual impressive performance are the cabin stewards. Our own, Maguan was exceptional - and even learn't our routine so he could have our room ready whilst we were away. THE FOOD I can only discuss the Bistro. This is at a level of just above home cooked food. Impressively they cater with vegan and allergy sections. All sections have potential allergies marked against each meal. This is a Bistro in a cut-price Cruise Ship - I wasn't expecting Restaurant class food - but the choice was great and enjoyed a good feed four times a day. ENTERTAINMENT Yeah, this is great for the CMV target market of 60's and over. But for the slighter younger generation (in their 40's) - there's not a huge range to try out. We did go to the big shows a few times, but more for the laugh of how appalling it was than to enjoy it. The singers would never get past an X Factor audition, and their dancing skills are definitely limited by a rocking ship, but choreography had been well thought out. Give it 20 years and they're doing 80's themes - I'll probably be loving it. I however did not appreciate the sound engineer being so bored at his sound desk that he felt he could look at Ebay rather than do his job EXCURSIONS Yep - they're expensive compared to what you could arrange for yourself at a visitor centre. But we wanted a relaxing holiday and wanted everything ready to go without the hassle of personally booking a trip - and therefore also perhaps missing the departure deadline. ROOMS We went for the most expensive that we're still left available. Twin Premium Ocean View - that were an extra £1050 per person. It was fine, but not worth the huge hike in ticket price. SHIP She's getting on a bit, and the last refurb was some years ago. Fixtures and fittings are beginning to show some age - and carpets are no longer plush or have a uniform colour. But she's very clean, easy to navigate, and help stead fast in some rough weather heading towards the west of Iceland. CONCLUSION I've been converted, I will definitely go on a cruise again. CMV are not providing plush fancy cities on the sea cruises here, but they did provide a holiday I will treasure and that gave me no real reason to complain. Maybe except for stinky corridors. EMBARK/DISEMBARK Absolute rubbish. Disordered, no clear instructions and a rotten start and end to a great holiday. We we're due to be doing Faroe Islands and onto Iceland, but due to poor weather the Faroes were cancelled. As a result over the course of the holiday, I got 5 days of absolute relaxation, waited on, good food, great coffee - and Read Less
Sail Date September 2019
wanted to see the Maritimes, hopefully with fall colors, but too early for that, up the St Lawrence was great, lots of little , villages. fantastic homes in Newport, must hv been nice to have money in those days only downfall was number ... Read More
wanted to see the Maritimes, hopefully with fall colors, but too early for that, up the St Lawrence was great, lots of little , villages. fantastic homes in Newport, must hv been nice to have money in those days only downfall was number of ports where you had to tender in, some were 25 min each direction ship was very modern, wonderful staff in rooms & eating places ate all meals in Garden Cafe where food was very varied and good dress was casual which I prefer , entertainment in Stardust lounge very good enjoyed Halifax, Pier 21 was very enjoyable ( this is where immigrants landed, and had a Titanic exhibit, weather was good, sea rough coming into Rhode Island, end of hurricane Dorian Did not leave ship in most ports because of tendering and I use a cane to get me around very happy with trip and will most likely do it again Read Less
Sail Date September 2019
This was our second river cruise - the first was a few years ago down the Danube in August. The American Queen is a very special ship,not only because of the beautiful furnishings, collectibles and artwork which is abundant, but because ... Read More
This was our second river cruise - the first was a few years ago down the Danube in August. The American Queen is a very special ship,not only because of the beautiful furnishings, collectibles and artwork which is abundant, but because of the paddlewheel. Its power is ever present, and is mesmerizing. Visits to the engine room are encouraged. We cruised from New Orleans to Memphis. The printed material they distributed were clear and well-presented, from the daily newsletters to the material you receive pre-cruise. There were some discouraging reviews that I read prior to departing, so was ready for anything, but I found most everything about this cruise to be very satisfying and agreeable. Our room was excellent - well located, comfortable and beautifully decorated. The shower had good water pressure and plenty of hot water. The steward made up the room twice daily and left Godiva chocolate on the pillows nightly. The beds were very comfortable. The food - the menus were varied and changed daily - everything labeled with information for cruisers with allergies or other special diets. The food came out hot, if a bit too quickly. I often ate fish, and my husband beef, and no complaints about either. The staff looks a bit disheveled, but everyone was friendly and aimed to please. We sat at a table for 2 (this was not requested) so were a bit disappointed about that. When we asked to change, we were led to a table on the opposite side of the room which was above the engine room. DO NOT sit here (left side rear when walking in). We had one meal here and returned to our original table - it was so noisy that you had to strain to hear anyone speaking. We took breakfast and lunch on the Front Porch, which had excellent food even though it was a buffet. There were not an endless amount of choices, but enough and of good quality. The staff assigned to work there were helpful and kept everything very clean. I found the coffee to be just OK, including the self-serve cappuccino. The soft-serve ice cream deserves special mention - I am not a fan usually, but this was really good, available 24/7, toppings with it, and choice of cone or cup. Daily excursions - The hop on - hop off bus was an excellent way to get around and all pre-paid tours were indicated on the map of the town. There was more to do than we were able, even though we got off the boat early (it was also hovering at 100 degrees every day, so we could not move very fast!). Natchez was my favorite port while cruising. There were 8 hours of port time at each stop, except for St. Francisville. We couldn't stop at Greenville due to heavy traffic coming down river because of dredging. My husband did the optional excursion to Vicksburg battlefield, which he said was excellent. I was happy with the ones included. Entertainment - Without question, the best on any cruise. The shows each night were not to be missed. There were 4 performers which included the Cruise Director and Asst. Cruise Director (Ryan and Ashley), and all were very good to excellent. The back up band was excellent. There was nightly music in the Engine Room bar (rock and roll) and in the lounge pre-dinner for each seating. He had sing-a-longs booklets for all, played with a flourish, as well as being an engaging storyteller. All music on the ship was live. On-board activities - We spent 2 full days cruising instead of one because of the river traffic traveling south. The options are limited, but the staff does have some organized activities that were enjoyable. I like to read and there was a larger pool than anticipated, so was pleasantly surprised and kept cool in there. There was a small gym with 4 pieces of equipment (usually unoccupied) and mats for stretching. I do yoga, so found that to be ideal for me. There were many board games, puzzles, daily crosswords and sudoku, and tables for playing. The chart room was always open and you could borrow books about the river and history of the South. Jerry, the Riverlorian, gave daily talks, and was very knowledgeable and engaging. He also gave daily tours of the Control Room. I learned quite a bit about the river, the history of the Civil War, and the many nuances that we did not learn in school. Service - I was happy overall - service was good, not flawless.I am not a fan of mandating gratuities, and thought $18.50/day was high. Overall - This trip was on my bucket list and well worth doing. I thoroughly enjoyed it, and would recommend it for "older" clientele, even those with physical limitations. Also, they have you arrive one day prior to embarkation in New Orleans. I would recommend you spend at least an additional day there, as well as an additional day or 2 in Memphis. Read Less
Sail Date September 2019
Embarkation was an experience departing from Cannes, nearest airport Nice cost 60e taxi to get to the port. Then you are put through security checks lots of times off the ship, no seating (I am registered disabled), no shelter from the ... Read More
Embarkation was an experience departing from Cannes, nearest airport Nice cost 60e taxi to get to the port. Then you are put through security checks lots of times off the ship, no seating (I am registered disabled), no shelter from the sun, the temp was 33c the day we travelled. Then unceremoniously put onto a tender to embark. The ship looked really great. We have sailed with MSC 7 times before and have never been disappointed Yes I have sailed before: RCI, Cunard, NCL etc...So I can say that I am more excited by the design and styling of the MSC fleet. Than any other cruise line we have sailed. Every direction you look, you will see vibrant colour and sweeping curves with very intelligently use of coloured lighting to enhance your visual pleasures. The staircases are bejewelled with glass crystals to all the treads. The design of the performance stages in the concierge areas, are servicing the evening with live soothing music from a pianist or a full band. We arrived in our room (invalid) and as expected it was sumptuous, I was well pleased. It had a well fitted bathroom to service my needs. The food as always is superb with loads of variety of all different cultures. I did not use any speciality restaurants, but we did frequent the main dining room for breakfast, lunch and dinner, we did do 'tiffin' in mid afternoon for coffee and cake in the buffet! We were never disappointed by the super service we received, we had coffee delivered every morning to the room 0715hrs, they also gave us a warm croissant with it. We never go on the excursions as we have to travel differently so we generally go independently. All the ports in the med are super to visit, there is always something for everyone! Barcelona, Rome, Genoa Cannes....does it come any better? Read Less
Sail Date September 2019
My parents and I chose this cruise because of the enticing marketing brochure we received in the mail. It was a disaster the first day -- at embarkation. While there was a looming storm, the embarkation staff and procedures were a ... Read More
My parents and I chose this cruise because of the enticing marketing brochure we received in the mail. It was a disaster the first day -- at embarkation. While there was a looming storm, the embarkation staff and procedures were a nightmare. No one could give us any accurate information on when embarkation was to begin. We were advised early on that we had to be at the dock by noon to check luggage and get settled. Well, five hours later, we are all like caged animals in the waiting room that must have been over 100 degrees with thousands of passengers waiting. There was no airconditioning and the Princess staff didn't even offer any courtesy water to drink or anything. We could not go out of the pier because embarkation could start anytime -- again, no one could give us any definite time. My 81-year old parents were both disabled and this cruise ship is not the friendliest to disabled people at all. At embarkation, there were no available wheel chairs until we got into the ship already. Next, they nickel and dime you for everything -- from wifi, which is free on most cruises we've been to; to bottled water -- in the room, in the dining areas! It would have been better if Princess just charged for everything upfront with the package than charging extra for everything. Also, their shuttle buses from the ship to the town center of various ports were quite expensive. Again, this is usually a courtesy-free service with other cruise lines. The only saving grace of the cruise was the food and the staff. The staff was excellent especially the dining staff and the food was excellent as well. It was also chaos at disembarkation in Yokohama. The line at the customer service desk was so long and they were short-staffed. It took us another two hours before we were able to disembark. I had a very bad incident at the lobby bar. I had ordered a VIRGIN drink as I am highly allergic to alcohol. The people around us all heard me clearly when I asked the wait staff to make sure and ask the bar tender to mix a non-alcoholic beverage. Those around me were teasing me about being always the "designated driver". When my drink arrived, it was spiked with alcohol. I went into anaphylactic shock and had to be rushed to the ship's infirmary were I was given high doses of anti-histamine. I didn't have my epi-pen handy at that time. I didn't like the fact that the waiter lied and continuously lied about my ordering a non-alcoholic beverage when he said he would ask the bar tender if it was possible to order my drink as a non-alcoholic beverage. The tours were also expensive and not worth the money we paid for the tours. Read Less
Sail Date September 2019
Previously sailed on the Epic twice, this was the third time but never again. The standard of the Haven facilities have seriously deteriorated, whilst the cabins areof a very high standard, the facilities and added luxury have ... Read More
Previously sailed on the Epic twice, this was the third time but never again. The standard of the Haven facilities have seriously deteriorated, whilst the cabins areof a very high standard, the facilities and added luxury have demised. On previous sailings the Haven had certain parts of the ship that accommodated smokers One being in the posh bar where you could have a relaxing drink and a cigarette the other being on the top deck. When we went to the posh bar we where told that this facility had been stopped and you were not allowed to smoke in either areas. We actually booked this cruise because it had smoking facilities and would not have Paid £6000+ to be told that if we wanted to smoke we had to leave the Haven and go Into the main part of the ship to smoke. The main part of the ship had two smoking areas One on deck 15 and one in the 02 bar. On asking why the facility had been stopped In the Haven areas none of the management could give as to why. So we advise any one who enjoyed a cigarette on their cruise do not go to the expense of booking the Haven save £3000 and go in the normal part of the ship NCL NEED TO STATE THAT ON THE EPIC HAVEN THERE ARE NO SMOKING IN THE HAVEN The food in the Haven was very mundane, the same menu every night so we went to the other restaurants on board. The night we had steak in the Haven restaurant my husband couldn’t eat his on complaining he was told it must have been the supplier and did offer an additional meal We only ate once for breakfast, because most mornings the breakfast was only served Until 9am, we like to stay out at night on holiday and think breakfast should be offered until 10am at least, again in the main part of the ship you could have breakfast till 11.30 So once again your better off not booking the expensive Haven. Read Less
Sail Date September 2019

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