Cruise Ratings
99,936
54,047
35,143
19,819
12,007
See Reviews For
Sail Date: September 2019
They do not know the meaning of "All Inclusive" or customer friendly. Everytime your turn around they are trying to charge you for something. Whether it be the seafood shack or steak house , they are charging you for something, ... Read More
They do not know the meaning of "All Inclusive" or customer friendly. Everytime your turn around they are trying to charge you for something. Whether it be the seafood shack or steak house , they are charging you for something, not just the drinks. Don't waste your money on a cruise with Carnivale , they just want to get you on the ship to sell you as much stuff as humanly possible. And, not to mention the cut one of our ports off because of Hurican Dorian, they spend that day trying to sell you more crap u don't need. Their customer service is crap. You tell them your issue and they repeat explanations, not helpful answers but robotic explanations. I was ready to go home the second day. Here's a idea Carnival, if you are going to cut someone's port for any reason, give them the option to either go or reschedule for another day. Oppps, but that may make you loose money and we know that your only concern. Not happy with my shortened trip. Do better Carnival, and stop nickel and diming your customers!!! Read Less
Sail Date: September 2019
We chose this cruise wanting to experience the Edge and the great Mediterranean itinerary. The highlights for us were the cleanliness of the ship, superb customer service, phenomenal food, and we loved the solarium pool. We were able to ... Read More
We chose this cruise wanting to experience the Edge and the great Mediterranean itinerary. The highlights for us were the cleanliness of the ship, superb customer service, phenomenal food, and we loved the solarium pool. We were able to eat in all of the main dining rooms as well as a few specialty restaurants including le petite chef, Fine Cut Steakhouse, and the Rooftop Grill. We loved them all. While having dinner on the rooftop grill, the volcano on the island of Stromboli erupted . So surreal having dinner and watching a volcano erupt. We had drinks on two occasions on the magic carpet. Great spot fo happy hour. Our cabin steward Ricky kept our cabin so tidy. We had a sunset veranda room. Beautiful sunsets, however very hot in the afternoons. We loved Eden as well. Great spot for cocktails and to listen to music. The shopping options onboard were very limited unless you enjoy very high end shops. The only time the ship felt crowded was of course on sea days. Get a spot early if you don’t want to be in the sun all day. It was 95 degrees most days so very warm. Our favorite bar was the martini bar. You just have to give it a try. Definitely a step in the right direction for cruising. We have been on most cruise lines. This was hands down our favorite. We had some amazing shore excursions. Will post separate reviews of those. Lastly embarkation was a breeze. We arrived about 11:00. Since we were checks in online and downloaded our sea pass on the ap, we were on the ship in less than 10 minutes and laying by thepool and having lunch by 11:45. Make sure if you are cruising from Rome that you line up your transfers ahead of time. We used welcome pick ups and it was seamless. Keep in mind that if you are a group of 4 or more, consider using tours by locals or get your guide for private tours. Read Less
4 Helpful Votes
Sail Date: September 2019
We chose this cruise for our honeymoon because of the raving reviews about the service and luxury of the ship and Seabourn. We were highly disappointed. Our room was probably the worst on the ship and this may be the main reason for ... Read More
We chose this cruise for our honeymoon because of the raving reviews about the service and luxury of the ship and Seabourn. We were highly disappointed. Our room was probably the worst on the ship and this may be the main reason for our disappointment. 843, next to a service area and below the pool bar service area. Crew started work everyday at 4 am. It was unreal as we woke up to horrific noise of dragging pool chairs and other noise we could not identify, every morning at 4 am. I am not exaggerating. We had to call and beg for the noise to stop and for work to start at a reasonable time. Seabourn did not care and did absolutely nothing to help us get rest or move us to an available cabin (the ship has vacant cabins). No one EVER returned our calls as we were told would happen or do anything to assist or make our stay better. I worked in hotels and resorts for over 15 years and there are many, many things that could have been done to make our stay more enjoyable. Our bathroom smelled like urine and items from the previous guest were still in the room including hair in the bath tub and shower. It was actually quite nasty as we were tracking where the long black hairs were moving around our bathroom each day as our room was supposedly cleaned. Our room attendant was really sub par and didn’t not respond to our requests. She actually asked us to leave 90 minutes before we were to vacate our room on the last day so someone could strip our bed. Come one! I mean we were already awake most of the nights as all of the luggage on the 8th floor was moved via the service elevator next to our room, and don’t forget the regular 4 am shift that was the loudest of the entire trip because Seabourn simply didn’t care as we were leaving in the morning. The coffee shop was wonderful! The Sushi restaurant food and service was wonderful and we ate there for lunch almost everyday. The Restaurant was excellent as well, for food and service. The entertainment wasn’t for anyone in our age range but it was excellent for the majority of the passengers in the 60+ age group. We knew this booking and it was okay because we wanted a relaxing honeymoon and quiet time together. Lots of puzzles, crosswords, and needlepoint workshops to do if you like that sort of thing. Seabourn could have selected better ports to visit as we were disappointed about the industrial working ports we visited on this cruise. More options for Marina days as there was only one and it was cancelled due to wind. I understand that most senior citizens may not be interested in marina day activities but since the rest of the voyage was really planned for them, have some options for active adults. The gym was small and had extremely limited options. We would have liked a peloton bike or two to use in the gym since there were no spin or fly wheel classes (or room for any). We did workout in the gym every day and did a 60 minute run off ship at the ports where we felt were safe places to run. Happy to be home and to get a good and full night sleep. Read Less
1 Helpful Vote
Sail Date: September 2019
Reasonable prices... yet the cruise is crying out for remodeling looks like an old vegas casino. Smells very much like one too, alcohol n cigarettes . I don’t feel is family friendly as the bar is right next to the pool. People were too ... Read More
Reasonable prices... yet the cruise is crying out for remodeling looks like an old vegas casino. Smells very much like one too, alcohol n cigarettes . I don’t feel is family friendly as the bar is right next to the pool. People were too drunk we saw 3 fights not something I want my kids to experience on our family vacation. The pool I feel is too small for everyone on board it gets too crowded... the main activities took place on the days where you can get offthe ship, and the actual day when everyone stays on board not much to see or do.... In regards of the food not much vegan or vegetarian options but like anywhere else is all about getting creative with your options. But the high light of the trip has to be dinner, the staff is amazing made us feel like royalty..... Not sure if I would spend my money on a cruise again maybe I can try a different cruise line, definitely a resort is the way to go, for us as a family. Read Less
4 Helpful Votes
Sail Date: September 2019
The ordeal started in port. The boat was six hours late to dock due to tropical storm Dorian...Ok, not much can be done about that except, maybe a heads up from NCL. Too much to ask for I guess. This trip was booked by a cancer foundation ... Read More
The ordeal started in port. The boat was six hours late to dock due to tropical storm Dorian...Ok, not much can be done about that except, maybe a heads up from NCL. Too much to ask for I guess. This trip was booked by a cancer foundation as a “wish” for my son who is battling leukemia. To console everyone for the late arrival of the boat, they offered a free bag of chips and a bottle of water. We decided to get out and walk around the city. After six hours of waiting, we were finally able to board the ship. After boarding the ship, we were told that we could not access our cabins because they were still cleaning them and they didn’t anticipate them being finished for another hour and a half. Again, okay, we’ll just try and find a place to dine.....of course, EVERYONE has the same idea which made some halls impassable and getting an elevator almost impossible (my child uses a wheel chair to get around). We finally get to a dining area and find out that if you don’t buy a drink package, a cup of soda is $3 per cup. I expected it to be a little inflated but goodness (I’ll chalk that one up to my own ignorance). So, we finally leave port and head out to sea at about 10pm. First night in the books and all seems well. Next day, we all awake and lounge in the cabin for a while and decide to get brunch, by this time breakfast is over. We head to the complementary taste restaurant and order. My son gets the shrimp pasta with red sauce (another round of 3$ sodas). We take my son and his brother up to the teen lounge and let them “lounge” while I go back to the room to fill out paperwork in anticipation of Canada, when I get the call that my kid isn’t feeling well and has been vomiting. We get him back to the room and try to use some of him medications brought from home to see if that would do the trick. Unfortunately, he was still vomiting and using the bathroom. In fear of dehydration, we take him to the medical floor. They give him IV fluids and insist on going thru their base clinic in Cleveland who instructs them to give him an antibiotic we’ve told them several times he is allergic to. My wife makes them call his on call dr (via Satellite phone) to direct them on exactly how to treat him bc technically once he developed the 102 fever they wanted him in a hospital asap but they keep him overnight. The next morning we are ferried off the boat to the post hospital for observation. The ship calls and instructs us to come get our baggage and disembark because they don’t believe he should be on the boat. All the while, we are in Bar Harbor, Maine and basically have to figure out how to get home only to receive multiple notifications that they’ve charged and MAXED OUT our credit card for their medical services and the 8 cups of soda to the tune of $8,000. I will NEVER take another NCL cruise again. I expected better! Beware, the shrimp and pasta with red sauce is a doozy! Read Less
Sail Date: September 2019
Day of Cruise Philly to Port Liberty Left home at about 7:45 AM and headed up the NJ turnpike to I-95 N towards NY. Following the car's GPS, got off at the Bayonne exit. After a short drive with just a few turns, arrived at ... Read More
Day of Cruise Philly to Port Liberty Left home at about 7:45 AM and headed up the NJ turnpike to I-95 N towards NY. Following the car's GPS, got off at the Bayonne exit. After a short drive with just a few turns, arrived at the terminal at around 10 AM. After dropping off our one large bag, parked inside the main parking garage right next to the terminal. It was just a very short walk to the terminal with our two wheeled carry on bags. Check in was the easiest of all cruises we've ever taken! Check in, from start to finish, took only about 15 minutes. Since it was still rather early, we sat in chairs till it was announced we could board. Boarding started at about 10:45. Everything was so organized! One row of seats was called at a time. Therefore, there was no pushing, shoving, or bumping into others. Naturally, everyone made a bee line towards the Windjammer for a bite to eat so the elevators were rather crowded. That’s just the nature of Day 1. Muster drill was at 3:30 and just as soon as it ended, the lines were cast off and away we went. I have to mention that the skyline of NYC was awesome and seeing the Statue of Liberty was breathtaking. It was way cool passing under the VN Bridge! Lots of applause after we “barely” made it safely through. My wife and I started to explore the ship but it was set up a lot differently than every other Royal ship we've sailed on. The Allure was like that when we first sailed her but we got to be good friends after a few days. As time goes on, we will have seen a great deal of what this ship offers but by then, it will be time to end our vacation. Dinner on Day 1 was at Chops. What else is there to say except that the food was simply the best. Tomorrow night's dinner will be at Jaimie's Italian and we're really looking forward to that. Day 2- sea day After breakfast, hung out at the Solarium for most of the day. It's such a restful and beautiful place. We explored more of the ship and what we saw was amazing. Bumper cars at sea? Who would have thought? Although we didn’t go on them, it was fun watching everyone else really enjoying themselves! Dinner was at Jaimie's Italian. Could it top Chops? A very tough comparison, but they were both really great! We had a meat AND a veggie plank for starters and they were delicious. Our main dishes were crab fettuccini and another equally yummy pasta dish but the name escapes me. The lemon meringue cheesecake, for dessert, was out of this world. Day 3: Arrival at Bermuda. After breakfast, left the ship and grabbed a shuttle to Horseshoe Bay. It was only $7 per person which I thought was very reasonable. It was a very scenic drive of about 25 minutes from the pier. Upon entering the beach area, we took a right turn and stayed at the rock protected area where the water was like glass and only about waist high. Although slathered with sunscreen, the sun, in a cloudless sky, was extremely hot. After about an hour, we decided to leave before being burnt to a crisp. Our shuttle driver said the water temp was 83 degrees which sort of felt like being in a hot tub Tues. Day 4: Bermuda Spent most of the morning exploring the Royal Naval Dockyard. In particular, we concentrated on The Keep, a place steeped in so much of Bermuda's history. The Commissioner's House offered probably the best view of the port. There were old cannons pointing directly at the Anthem which was kind of scary even though they were inoperative. After that, off to the Dolphin Quest. Although we didn't participate, it was awesome to watch these magnificent animals perform for, and with the tourists. The hot sun had been beating down on us for a few hours now and was beginning to take its toll. Naturally, I forgot to put on sun block and didn't think to wear my baseball cap. Before we burnt to a crisp, we headed back towards the ship before noon. First, we stopped at a little pub for some ice cold beer (me) and bottled water for my wife. The A/C on the ship was very welcomed! Tuesday's dinner was probably the best of any cruise we've ever taken! It was prime rib and lobster night! First of all our six tablemates were the greatest and funniest people we've ever sat with! Nothing but jokes, laughs, and good conservation all night. But the best part was that after we began eating our entree, our server brought out a huge plate with three extra lobster tails per person! To say we were in heaven would be an understatement! It's tough to decide which was better- the specialty dining at Chops and Jaimie's or the MDR with the prime rib/ lobster combo. Day 5: Wed. Sea day Calm seas and smooth sailing on the way back to Bayonne. A bittersweet day knowing all this is coming to an end. We had breakfast at the Solarium and have decided that it's much better than fighting the lines at the Windjammer. At about 9:14, the captain came on the PA system and announced if we would all observe a moment of silence to commemorate the 18th anniversary of 9/11. You could hear a pin drop during the minute everyone thought back to that tragic day on a beautiful September morning. When the captain came back on the PA to thank everyone for their cooperation, there was still silence and people were still quiet as they reflected on the darkest day in our history. A very poignant moment aboard the Anthem. Back to our cabin where we saw those dreaded green luggage tags for Thursday’s debarkation. The reality that a great cruise was about to come to an end. We sat at a table for eight with some really great people! I remarked that Royal threw “all the bad apples in the same barrel!” Every night, we laughed so hard while sharing all kinds of stories. On Tuesday night, prime rib and lobster tails were on the menu. We all got the surf and turf. Our waiter, without being asked, brought out a huge plate with three extra lobster tails for each person! To say we left stuffed would be an understatement! All of us had so much fun that we were always the last to leave the 5:30 PM seating. Day 6: Debarkation. We opted for self-carry off since we were parked at the garage next to the terminal. So, at about 8:00 AM, we sadly walked down the gangway to the customs area. There wasn’t much of a line at customs, but we used a porter to save a little time. Customs was such a breeze! They used facial recognition which took all of .001 seconds and we were out of the terminal! I didn’t notice if there were agents or the facial recognition for those waiting in line, but it was sure a pleasant ending for a fantastic cruise. Final Thoughts and Observations: Port Liberty has things down to a science. It was the easiest and fastest boarding process I’ve ever had in my 16 cruises. Everyone who works there deserves a round of applause! All the other ports should use Bayonne’s model. Leaving the ship was just as easy with no stress at all. Most of the people I encountered were from PA (like us), NJ, NY, and other nearby states. Everyone, without exception, was fun, pleasant, helpful, and mannerly. For instance, people held the elevator doors for others, always had a “good morning” or “how are you?” for their fellow cruisers, and on and on. The September 7th sailing of the Anthem wasn’t just a good cruise. It was a GREAT cruise! Can’t wait to leave from Bayonne again! Read Less
1 Helpful Vote
Sail Date: September 2019
Lets start with the false advertising...We booked this boat because of how amazing this boat looks on the RC website. Too bad it’s all fake! There’s NO H2O water park, there’s only half the restaurants they claim, no outdoor sports ... Read More
Lets start with the false advertising...We booked this boat because of how amazing this boat looks on the RC website. Too bad it’s all fake! There’s NO H2O water park, there’s only half the restaurants they claim, no outdoor sports courts, no self leveling pool tables, no children’s playgrounds as displayed, only a couple of the shows they claim...it’s basically like they took all the best pictures of their entire fleet and all the best everything and pretend it’s on every boat. Things like the kilbasa, sausage restaurant literally being a tiny HOT DOG food truck in the corner of the arena. The bionic bar was just an afterthought, “slap a couple robots in the middle of a hallway with chairs”...The opposite of what the pictures show. 4 year olds CANT DO ANYTHING despite being 42 inches tall, must be 5 and up. How has no one sued them yet??? We requested twin beds. Only to arrive with a king and couldn’t be separated. No gifts for anniversary and birthdays. Don’t bother telling them your celebrating. WARNING!!!!! - They canceled the royal IQ app last month (yet still advertise it) so if you’ve already booked with family thinking you can text each other, FORGET IT. Seems like a game to make you buy internet. They cancel shows and move shows around just like everyone sais...we had 2 shows booked. One was canceled and one was moved forward which we missed because they didn’t announce it. My 4 year old was in tears because we booked the final showing and they canceled it. Soda machines out, no ice, no waiter getting you drinks during buffet meals, ice cream machine broke, HORRIBLE. If you’re an experienced cruiser, prepare for dissapointment. Awful awful ship. Very misleading and everything’s broken. Read Less
Sail Date: September 2019
Fair warning, we have sailed on Princess for our previous 4 cruises after switching from Carnival after 6 cruises with them, on various ships (Holiday, Fascination, Elation, and Miracle). And yes, I’m long winded and critical, but I do ... Read More
Fair warning, we have sailed on Princess for our previous 4 cruises after switching from Carnival after 6 cruises with them, on various ships (Holiday, Fascination, Elation, and Miracle). And yes, I’m long winded and critical, but I do give props where they are due. My wife and I decided to try Carnival again as Mobile is a very convenient port for us versus driving to Fort Lauderdale to sail with Princess. We previously sailed in Grand Suites with Carnival and planned to this cruise as well, however we were offered an upsell to an Owner’s Suite, which we (foolishly) took. Don’t take the upsell unless you NEED the extra room as this cabin has PLENTY of extra room (it’s over 900 sq ft!). There are only 4 elevators that go to the forward Sports deck where these cabins are located. The 2 atrium elevators (which are both currently broken and not scheduled to be replaced until December 2019, at the earliest) and the two forward, port side elevators, 1 of which routinely takes a minute or two to settle on the floor it is stopping at, and the other which seems to operate properly, but seemed to be down for maintenance very often on our cruise, the last 2 full days of the cruise, specifically. The other 2 forward elevators stop at Lido deck, 2 decks below. So for 3/5 days of the cruise, there was only 1 working elevator that could take you to Verandah or Sports deck. Ok, back to the cabin, PH1. These cabins are ENORMOUS and look fantastic in the various photos and videos you can find online and are emailed when offers the upsell. Buyer beware, these cabins, at least PH1, was not very well maintained or deep cleaned very often. Nice coat of dust everywhere, marble floors in serious need of mopping/polishing, broken/missing lightbulbs (and the cabin, in general, is not lit very well, at all) and while the views should look amazing through the wall to wall windows in the living room and bedroom, they aren’t tinted or mirrored (everyone on Lido can see you!) nor are the outside of the windows ever cleaned. Even if you don’t mind the dirty windows, don’t leave the shades open very long as the cabin AC cannot keep up with the heat from the windows, the room will get very warm, very quickly. Room steward: Very efficient, however also responsible for some (most?) of the cabins on Verandah deck, so she would call to make sure we were out of the cabin before coming up with fresh towels and to refresh the room. I never saw a cart or other cleaning supplies, and I didn’t find a stash in the room, so yes, that did make us suspicious regarding the cleanliness of our cabin..... Food: Dining room: Only dined in the dining room once, for seaday brunch. Service was good, as was the food, although apparently, for brunch, the wait staff rotate through serving different sections of the dining room. Once your area’s tables have all been served, do not expect anymore service as the wait staff waves bye and moves on to another area (I wish I were joking). Buffet: We tried to eat at the buffet mainly, however it is extremely small, and the options are very limited. You are lucky if you have 3-4 options somewhat similar to what is being served in the dining room for lunch/dinner. That’s about all they have room for, and both “sides” of he buffet serve identical items. The salad “bar” is very lacking and the dessert area had, at most, 6-8 options, including the sugar free and whatever other dietary options they include. Side note, for parents as we used to cruise with our son, who is now grown - I seem to recall there always being fries, chicken fingers, Mac and cheese, etc (think kid friendly items) on the buffet. We didn’t see any, that we can recall, on the buffet ever, so parents beware. Guys Burgers: Best burgers and fries I’ve had at sea to date. Get the usual toppings from the servers and make it your own at the Toppings bar, which has just about anything you would want to put on a burger. Beware, the operating hours vary and they usually don’t start serving until Noon, even on sea days and might be open until 6, if you’re lucky. Blue Iguana Cantina: If you think Guys’ has weird operating hours, good luck getting anything from the Cantina as we never got to try it because they were either closed or had an enormous line during their few open hours. They do open in the AM for breakfast burritos (and never had a line, so unsure if it was worth trying for breakfast, which we didn’t) and reopen for lunch around noon, but always seemed to be closed by 330. Deli: Very good, usually a long line, but was worth the wait (and they have fries). They have daily specials as well as the usual menu, be sure to read the sign. Pizza: This pizza can’t be called pizza, sorry. And I used to like Carnival’s pizza. To be honest, I dislike Princess’ pizza as well. But to describe this “pizza”, Think of a tortilla with some red sauce slathered on it, with a few globs of melted cheese, and a sprinkling of toppings. A piece of pepperoni pizza (2 slices they way they serve it, half a “pizza”) had a total of 5 small pieces of pepperoni. Where you would expect more pepperoni to be was where the globs of cheese were. Room Service: Very good and very prompt delivery, however be sure to ask for every condiment you may need and check the order for the requested and advertised condiments upon delivery (for example, the Firecracker shrimp ($) is advertised as having a sweet Chile dipping sauce, ours were served plain, with no dipping sauce). Also, and this may be specific to PH1/2, our breakfast room service cards were never collected 2/4 days. A quick phone call the first time did get us coffee and the assurance it wouldn’t happen again (it did). Bar service/drinks: Do yourself a favor, drink beer, from bottles. Every drink we ordered, frozen or on the rocks, was very weak, and we aren’t big drinkers. And those drink packages? They charge you taxes while in Mobile, on a full size serving. We had the soda package and paid $.25 in taxes for every soda we got until we were far enough away from port. Between the 2 of us, we paid $3 in taxes on $2.50 sodas on embarkation day. Keep in mind, with the soda package, they don’t give you the entire can (which retails for $2.50), only a glass full, which was maybe 1/2 a can with the amount of ice in the glasses. Yes, we have sailed from Mobile many times and yes, we have always gotten the soda package. We have never had to pay taxes like this before on sodas from a soda package. Embarkation: We arrived at 10:30, dropped our luggage, parked in the garage (you pay through text and mobile browser, or they do have a kiosk or two if you don’t have a smartphone) and due to being in a PH, were promptly escorted through checkin and waited until 11:15 to board and shown to our room by a Carnival escort, behind the wedding party. Disembarkation: Since we were upgraded to Platinum status due to our cabin, we did Platinum self disembark which met at 730 and were through customs and on the road by 800. During Cruise and PostCruise Communication: We honestly felt forgotten on the ship, no sales flyers, etc from anyone other than the ones given to use by our room steward. Plus the room service issues. We also politely explained to the spa staff the first 5 times they met us at the elevator that we were staying across the atrium from the spa and did not need their services, but that didn’t help. We were hounded every day, the moment we stepped out of the elevator, as to which spa service we were there for, which was pretty funny when I was carrying 2 trays from Guys’ burgers, LOL. Also, Carnival used to hand out end of cruise surveys onboard. We didn’t get one either onboard or via email, so maybe they have stopped caring what you thought about your cruise? Read Less
Sail Date: September 2019
Let me start by saying I have spent the last 20 years sticking up for Carnival. I would tell people I was going on a carnival Cruise for vacation and they would try to take a collection so I could buy up to RCCL. I figured it was fun and ... Read More
Let me start by saying I have spent the last 20 years sticking up for Carnival. I would tell people I was going on a carnival Cruise for vacation and they would try to take a collection so I could buy up to RCCL. I figured it was fun and had great service, so I could live with the food being mediocre and the bed being basic......and then I had a much different experience. 18 friends on a Carnival 5 day at my recommendation. Mostly first timers. It started with the confiscation of our 8" fan which my wife needs to sleep. After 2 hours of standing in line at guest services and losing my temper, they retrieved the fan that they said couldn't be retrieved. You may think this is an odd carryon but at least 8 other people were standing n line for the same thing. You see, it isn't listed as a restricted item and I have taken the same fan on several other Carnival Cruises. My room steward stopped by while we were unpacking to set up a time for his one visit per day. They leave 1 towel per person, so if you shower more than once you are using a damp towel. On to the dining room where the waiter told me if I brought an open bottle of wine 1/3 of the way full, he was going to charge me a corkage fee......I poured it into a water glass and proceeded. The menu has changed as well and the items we used to look forward to are now an upcharge. Guys Burgers was good, the Taco place was good and the Pizza place was good but it always had a long line late at night. If you have a soda card, expect to wait until alcohol drinkers are served before you get yours. I actually was delivered a second beer before the waiter brought my wife's Diet Coke. The activities crew was good, Donkey the Activities Director was quite entertaining. Both Comedians were good and the port of Galveston did a nice job with crowd control. One more tip, luggage tags are no longer dropped at your room, if you want to check your luggage, you have to go to guest services to get tags Most of our group decided to self carry in order to get off the ship sooner. We were in group 18 for the checked luggage and beat them by 20 minutes..... Read Less
Sail Date: September 2019
7 days of nickel and diming... and when u wuestion the chatges on the card.. they look at you stupid. Every thing is over crowded..the staff is rude.. people stuffed on elevators like sardines...ans the says at sea there is nothing to do ... Read More
7 days of nickel and diming... and when u wuestion the chatges on the card.. they look at you stupid. Every thing is over crowded..the staff is rude.. people stuffed on elevators like sardines...ans the says at sea there is nothing to do that does not include money. Got a pedicure..it was a good one .. however the while time they are insulting my skin care.. telling u ne I need botox for my face and a skin care regiment for the rest of my body...when i turned it down..they told me that she doesnt understand because what i am using isn't working ....so much for a relaxing 45 minutes that cost $75 with a self imposed 20% tip for herself .. mu whole party had the ultimate dining package..my oldest son for left out..their mistake.. and would not fix it.. good thing there is so much food they allowed us to share Read Less
Sail Date: September 2019
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, ... Read More
If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU. The entertainment is a bunch of people singing, changing outfits and dancing, EVERY NIGHT. The Market Place cafe is chaos 20 hours per day. Absolute mayhem. The staff and cruisers have very little to non existent manors. Pushing, ignorance, shouting and being generally rude is commonplace. MSC over charge on everything. 8euros for a beer.... PLUS 15% service charge on top. Buses at ports are all 4x the price they are when you actually leave the ship. One thing we didn’t think of was the fact people leave and start their holidays at almost every port. Imagine all of those safety drills, suitcases and so on all over the place, every day! If you’re in you’re room you have a ten minute lecture in every language about the safety procedure, almost every day. The food.... is ok. That’s it. Lack of imagination and small portion sizes but in the lighthouse during the evening it’s pretty good. They will try and get you to pay for speciality restaurants and drinks packages at every opportunity. The room we had, 12261 with a balcony was great however. Very large and much better than other ships we had been on. Our cabin steward was nice. Room always tidy. The boat is pretty nice. The layout isn’t great though and means you’re up and down stairs a lot, the lifts are always full. It’s designed and fit out a bit cheesy rather than luxury but I guess people like that. The best area of the ship by far is the Masters of The Sea. The staff are funny, friendly and personal. They remember your name, your drink and are super efficient. The live music is good and the pub has the best vibe of anywhere on the ship. One thing we should say is we are British. We’ve sailed from Southampton a number of times with different companies but this cruise fell far short and we certainly wouldn’t be booking with MSC again. Today is the last day of our cruise, looking forward to getting home. MSC if you’re reading | Areas to improve Adult only areas - quiet areas (no party music blasting) Some manors. Some organisation to the Marketplace. Restocking of minibar as standard. Entertainment - A new manager. The entertainment is simply awful. The same thing every night and every day. Very poor and a very basic standard. Try a different cruise liner and see what they do. Food leftovers left down the hallways on the floor. Pretty disgusting and often left for hours. The safety procedure. He has been talking for ten minutes In every language whilst we are trying to relax in our room. We’ve heard it 5 times. Make him stop, please. Read Less
Sail Date: September 2019
The good: -Half of the entertainment -The cruise director -Half of the staff we came in contact with went above and beyond The bad: -The other half of the staff we came in contact with were EXCEPTIONALLY rude. I cannot ... Read More
The good: -Half of the entertainment -The cruise director -Half of the staff we came in contact with went above and beyond The bad: -The other half of the staff we came in contact with were EXCEPTIONALLY rude. I cannot count the number of times someone rolled their eyes at myself or my husband on this cruise. I don't remember the last time I was disrespected this often and this bad. -The wait staff and especially the room attendant acted as if everything was an imposition The neutral: -Average/below average ship -Food quality and offerings -Entertainment quality In the end, the service was either above and beyond GREAT or incredibly irritatingly, rude. There was very little middle ground there. The ship, cabin, entertainment and activities were all okay. We may cruise with celebrity again on a new ship, but I now realize how spoiled we were on Norwegian! They are definitely superior in ship quality, food, staff and entertainment (so, all the important things...). Read Less
2 Helpful Votes
Sail Date: September 2019
My wife and I just returned from the 5-day Elation cruise from Port Canaveral to Grand Turk and the Dominican Republic. We had a blast and would highly recommend this cruise. However. . . if you are expecting a luxury cruise, you will be ... Read More
My wife and I just returned from the 5-day Elation cruise from Port Canaveral to Grand Turk and the Dominican Republic. We had a blast and would highly recommend this cruise. However. . . if you are expecting a luxury cruise, you will be disappointed. This is an older vessel, and much smaller than other ships we've been aboard. The buffet selection is limited and the pool is small. But it's like $450 to ride on the ocean, visit sunny Caribbean islands, and partake in all kinds of fun activities. Reading some of the reviews reminds me of the Louis CK bit where customers are complaining about wi-fi problems on an airplane. ("Oh really, what happened next, did you fly through the air incredibly, like a bird? Did you partake in the miracle of human flight"). Grand Turk The port at GT is just like all Carnival ports - a bunch of tourist trap shops and overpriced food. My wife and I did the snorkel excursion which was a good time. If you don't want to hang around on the ship, the beach in GT, (right next to the port) is amazing. Clearest water you can imagine. We also took a cab ($10) to Cockburn Town to check out the local scene. I do NOT recommend this and I would never do it again. Not a lot to see and frankly a bit scary. Dominican Republic We ported in Puerto Plata. The port there is the same old same old. The beaches are a bit further away. My wife and did the monkey excursion and it was phenomenal. A lot of folks rented ATV's or did the cable car or zip lines. Elation Cruise All in all the service was good, the embarkation was easy (expect delays disembarking), and the entertainment offered was fun. I've been on better cruises, but you get a bang for your buck here and if you keep that positive attitude you will be satisfied. Read Less
Sail Date: September 2019
It started with watching the guys throwing our bags on the conveyor belt and when we received our bags the handle was broken , the bag was brand new bought for this trip now the extension handle is broken. The food was very poor especially ... Read More
It started with watching the guys throwing our bags on the conveyor belt and when we received our bags the handle was broken , the bag was brand new bought for this trip now the extension handle is broken. The food was very poor especially the 2 bbqs the food was cold and all the meat so dry and tough , the corn was terrible as well we left a whole plate full of food. The entertainment was very average they had Greek dancers at on the pool deck dancing which went for about 30 minutes each dance seems the same. The islands themselves were great we totally enjoyed them, Thank God there was something to look forward to. We even ate there to get a decent meal as we could not rely on the food of the ship.being our first cruise we were so looking forward to it as our friends have talked them up. Read Less
Sail Date: September 2019
We have cruises on Norwegian and Royal Caribbean several times and thought we would try Carnival this trip. What a mistake, the food was terrible. Very poor quality and very few selections. The Guys Burgers was the best place to eat on ... Read More
We have cruises on Norwegian and Royal Caribbean several times and thought we would try Carnival this trip. What a mistake, the food was terrible. Very poor quality and very few selections. The Guys Burgers was the best place to eat on the ship. The Blue Iguana was second but neither serve dinner so your stuck with the Lido Buffet or the Dining room which serve basically the same quality food. The staff were not very friendly and just par in my book. No going above and beyond on this cruise. My biggest issue was with the Hygiene on the ship. On both Norwegian and Royal you are greeted at the entrance to the buffet by the “ Happy Happy Washy Washy Staff” giving everyone a dose of sanitizer before hitting the buffet. On this ship there are a few hand sanitizer dispensers and several of the ones I attempted to use were empty. Dishes on the buffet were dirty, and many guests return with their used plates and cups to refill. Our cabin, an oceanview, was unimpressive. Linen was dated, as was the overall appearance of the room. We were impressed with the embarking and disembarking process. It was smooth and timely. We will not be cruising on Carnival Again. Royal Caribbean out of Galveston is a much better experience. Read Less
1 Helpful Vote
Sail Date: September 2019
My sisters and I chose this cruise because of the itinerary and length of time to enjoy together. The ship was amazing and staff were incredibly kind and personable. We loved the entertainment, especially Kory Simon the piano man and the ... Read More
My sisters and I chose this cruise because of the itinerary and length of time to enjoy together. The ship was amazing and staff were incredibly kind and personable. We loved the entertainment, especially Kory Simon the piano man and the shows. Meals were sensational and a speciality meal in the Crown Grill surpasses our expectations. The scenery of the countries we visited and history of Europe is fascinating. 21 days flew as we enjoyed every aspect of the ship, the staff and fellow passengers. The international cafe was a hotspot after excursions for a relaxing drink and snack before our formal dining room experience and we also could tan in the afternoon high tea at three if we chose high was so nicely served. The crowd control was very well dealt with by offering so many different venues throughout the ship as well which made it feel very comfortable. I loved every minute of the 21 days and my next trip will be longer- again with Princess Cruises! Kudos to Princess! Read Less
Sail Date: September 2019
We are experienced cruisers. We got together on a cruise ship. We even got married on a cruise ship. We chose this cruise because NCL always seems to have specials and we wanted to give them a try. The Sun seemed comparable to ... Read More
We are experienced cruisers. We got together on a cruise ship. We even got married on a cruise ship. We chose this cruise because NCL always seems to have specials and we wanted to give them a try. The Sun seemed comparable to Carnival Pride. Moreover, the ship was leaving around the time of our first year anniversary. I really wanted to like this ship and this line. However, save your money, folks. This is the worst cruise ship we have ever been on and for the first time ever....we were bored. Let's start with the first day. People were so sloppy drunk, I thought someone was going to fall overboard. And the worst part? The drinks and most bartenders were terrible. The bartenders couldn't even remember drink orders. One walked away...out of the bar...after we ordered. The food in the main dining room and the breakfast was not good at all and it sits out way too long. Crunchy pancakes, really crunchy waffles, wilted bacon, etc. The salad dressings all tasted like mustard. The hollandaise sauce tasted like mustard. The pizza was burnt at the bottom. Stick with the food at the pub. We saw our housekeeper once. He never really introduced himself. In fact, the customer service severely lacks on this ship. It is almost like the staff doesn't care. Don't go to Guest Services if you have a question. They will not know the answer or will give you the wrong answer. Our tickets for our excursions were delivered AFTER the excursion. We had to go to the excursion desk to get them. Also, they changed our itinerary due to Hurricane Dorian which I completely understand. However, it doesn't appear that they are refunding our port fees for Grand Bahamas or Great Stirrup Cay. When you ask Guest Services they don't know anything which basically means no. The casino? We are big casino players. NCL won't be getting our money. Their minimums are too high. Their slots don't even let you connect with a game. It was awful. The specialty restaurants had great food. La Cucina had just splendid Italian that really hit the spot. The steakhouse is a must try. The drawback to these specialty restaurants? The service was poor. We had to repeatedly ask for drinks before we got them. We had to wait for 20 min for our cards to be returned and almost missed a show we wanted to see. There was a plus. The steakhouse did find out it was our anniversary and did a nice small cake. It was a really nice touch. We will be reluctant to try NCL, but if we do it will not be the Sun. Read Less
2 Helpful Votes
Sail Date: September 2019
The ship overall looks old and the decorations are cheesy and tacky. The art hanging on the walls in the main gallery area have broken frames. Their suites are small. The dining rooms served a lobster dinner that totaled 4 bite and we ... Read More
The ship overall looks old and the decorations are cheesy and tacky. The art hanging on the walls in the main gallery area have broken frames. Their suites are small. The dining rooms served a lobster dinner that totaled 4 bite and we had to go up to the Lido deck to actually have dinner .As for entertainment, only four singer, but.eight performers, everyone should have at least one song in every show. In the soul performance there’s two blonde girls two white boys ...two dark-haired girls and two young men of color. It was racially and culturally insulting that everything was preformed by white singers. Magic show A+! Servers Are very polite and well mannered I saw people vacuuming dusting and cleaning day and night. And our room Stewart was phenomenal I felt pampered like a princess. As for our ports of call they were dirty and full of beggars and thief’s. only one was worth seeing. Read Less
Sail Date: September 2019
We chose this cruise to go to areas we have not traveled to previously. My girlfriend and myself would be considered avid cruisers at this point and love every cruise we have taken. This cruise initially tried to frustrate us due to two ... Read More
We chose this cruise to go to areas we have not traveled to previously. My girlfriend and myself would be considered avid cruisers at this point and love every cruise we have taken. This cruise initially tried to frustrate us due to two issues we encountered. The first was the cruise terminal on embarkation day. The employees that were dressed in RCCL attire had a very difficult time figuring out the proper procedures for boarding. We had a Grand Suite (Sky Level) and were not allowed to board right away because I was only Emerald and not Pinnacol, D+, or a "KEY" guest. We all know this was incorrect but this happened to us and a couple of Suite guest behind us. We were all told to proceed to a specific area and door. Later I found that this was the wrong door for suite guest but this is the one we were told to go to. Once the announcement was made to start boarding the Suite, Pinnacol, D+, and "KEY" guest, this was when two different employees told us we were Emerald or Gold so we could not board with the proper group. A third employee finally showed up and got the process straightened out after some of the other suite guest started yelling at the employees after they just shrugged off the complaints and rudely ignored us. I do not think it is our responsibility to know their job. This just started the cruise on the wrong note. This was the worst embarkation experience we have encountered over several different terminals. Once on board, the ship was fantastic. Rooms were ready on time and the Grand Suite did not disappoint. Loved having all the outlets and USB connections for charging stuff. Having the outlet by the bed for the CPAP was very convenient. The room was kept immaculate the entire cruise and towel animals were provided and kept my girlfriend very happy. The SPA area did not disappoint. The hair cut I received and the couples message that we had were great. Dining was the only letdown and this may be because of the class of ship and its layout. Our first lunch was in Costal Kitchen and was enjoyed very much. That night we tried the Silk restaurant due to having "My Time Dining". To say we were disappointed is being mild. Service was horrible and caused us to much confusion. I do seriously believe this is due to the design and layout of the dining room. Where in the traditional MDR, the Waiter, Head Waiter, and Assistant Waiter work together as a team and have line of sight communication, this class of ship was not designed for the MDR experience. It originally had four different menus at the four different dining venues. This did not go over well and now they are trying to run the four different venues on the MDR menue for all four spaces. These spaces were not designed in the MDR style conducive to these seating's and causes a bunch of confusion between the different wait staff. I would say that maybe this was the first night jitters with new guest but we tried the "American Icon " the next night and although a little better, this experience fell well shot of what we have experienced on other classes of ship that use the MDR concept. Rather than keep being disappointed, we chose to take the rest of our dining in the Costal Kitchen. I cannot say enough about the staff in the dining venue. They were terrific every breakfast, lunch, and dinner. They literally saved our dining experience and was one of the biggest positive aspects to our cruise. We tried the 270 Bistro and the Windjammer and found both of these venues adequate. Another jewel if you are sky class or above, was the Concierge, and the Concierge lounge. Always a nice quiet area to hang out, grab a quick snack, drink, or coffee. The Concierge and staff for this area were great and made everyone feel at home and relaxed throughout the entire cruise. Entertainment and Activities abound on this ship. From the "North Star" to PIXELS in 270, there seemed to always be something to do. We did shore excursions at all three ports and found all to be quite interesting. We found that there wasn't enough time for everything so we will probably have to schedule another Alaska adventure further down the line. Disembarkation was the saving grace for this cruise terminal. The new program of checking your luggage through to your final destination and getting your boarding passes on the ship made the process seamless and a lot less stressful. I love this new program (probably not available at all ports) and would highly recommend its usage to future Alaska cruisers. Read Less
Sail Date: September 2019
I was on a 5-night cruise out of Galveston with ports in Costa Maya and Cozumel. This was my second time on Enchantment (my first was in 2006). This trip was a girls' trip with three of my friends. We stayed at Harbor House hotel ... Read More
I was on a 5-night cruise out of Galveston with ports in Costa Maya and Cozumel. This was my second time on Enchantment (my first was in 2006). This trip was a girls' trip with three of my friends. We stayed at Harbor House hotel the night before the cruise and parked at her sister hotel, The Galvez ($20 for 5 nights, garage parking). The hotel provided a free shuttle to and from the port. Embarkation was delayed about an hour due to a coast guard inspection. We waited in the lounge after checking in at the port. Since this was my second cruise on Royal, I was Gold, which shortened the wait. We had lunch reservations at Chops. The food was some of the best I had on the ship. We especially liked the cheese tater tots. Royal still does a traditional muster drill outdoors (in the heat and sun of Galveston) but you no longer need to bring your life vest. I had not been to Costa Maya before. We took a cab to the beach. The village near the port is a poor village and the beach clubs aren't fancy. I was worried about heat but there was a great breeze off the ocean. There were plenty of beach chairs in the shade. We found a beach club without a cover charge, where we just paid for our food and drinks. I had a massage on the beach - it was supposed to be an hour but it was more like 30 minutes, so keep an eye on the time if you care about that. This is not a spa massage - she used baby oil - but it felt good. There was no stinky seaweed at the beach (it looks like they put up a fence in the ocean to keep the seaweed out). This was my third time in Cozumel. We did a four-hour private snorkel tour with Chichi Charters. Amazing! I highly recommend it! Afterward we took a cab to La Chosa for lunch. The tropical fish (red snapper) was delicious. And I loved the avocado pie (a frozen dessert!). On the ship, we ate in the dining room a couple of times and ate several times at the buffet. The food was good. Some was better than others, but I never went hungry. The Indian food at the buffet was especially good. I had the soda package and was glad to see they have added a Coke Freestyle machine. Anyone can get water out of the machine. You'll need your provided Royal cup for drinks (many kinds of soda, seltzer water, flavorings). I also carried on bottled water, and it was handy to have it in my room fridge (up to 12 bottles/cans per stateroom). We enjoyed the live music, especially at the piano bar (Schooner Bar) and in the Centrum. The musical stage shows were good but not great. I was disappointed in the variety of evening shows - two nights were musical shows with the onboard cast, the other three nights were all comedians. My favorite spot on the ship is still the relaxation room at the Spa. Anyone can use it. You can relax on a lounge chair while overlooking the aft of the ship. I used the gym one time and it was the best view I've ever had while doing cardio. I also took advantage of the walking track above the pool deck. The ship is showing her age, but I can tell they've made some updates. I'd definitely recommended this cruise for adults. For kids, there's a pool and the kids club, but not many activities for kids. We were able to find a table for breakfast at the buffet on disembarkation day. We had a bit of a wait in the lounge, but were off the ship only 15 minutes later than scheduled (delayed due to lightning). All in all, a relaxing and enjoyable cruise! Read Less
Sail Date: September 2019
The only bad thing about the cruise was that we only booked 7 days, I didn’t want to leave and felt envious of the other passengers who had another week. The itinerary was perfect, visiting great places including Venice, Koper, ... Read More
The only bad thing about the cruise was that we only booked 7 days, I didn’t want to leave and felt envious of the other passengers who had another week. The itinerary was perfect, visiting great places including Venice, Koper, Dubrovnik, Split and kotor. We loved Croatia and will certainly return. On board the service was perfect and all of the crew did a fantastic job from the housekeeping staff to the Captain. We honestly loved every minute, the food was great, the drinks service brilliant and I can’t begin to say how awesome the entertainment was. Katie stole the show, I’m sure she must be solar powered (I’ve never seen anyone with so much energy). Each one of the entertainment team we’re fabulous, Chessie singing as we left Koper was just outstanding, I was a blubbering wreck. We were serenaded out of Venice too. The shows and quizzes were a big favourite of ours, each one such fun. A special mention to Dean too, what a lovely lad, but then again all of the team were. We even managed to get out if the escape room (with lots of clues) it was so well planned. We had the most magical time on board, so a big, huge thank you to everyone on Marella Discovery. Read Less
Sail Date: September 2019
This was sold to us as a top of the range 5 star luxury cruise...it's not, it barley scrapes into 4 stars. Food :- Lacked continuity, sometimes OK, Breakfast in the Terraza was pretty poor and this ship gets my vote for serving the ... Read More
This was sold to us as a top of the range 5 star luxury cruise...it's not, it barley scrapes into 4 stars. Food :- Lacked continuity, sometimes OK, Breakfast in the Terraza was pretty poor and this ship gets my vote for serving the worst breakfast coffee I have ever had in the world. The food we paid for in La Dame was very good, is there a reason this does not happen in all the other eating areas. Also apart from one area you book in advance for other venues, unaware of this to begin with when we tried to book we were put on a waiting list and rarley got in. So disappointing food all round really. Cabins:- very nice but dated, I do believe this ship is going in for a refurb. Excursions ;- Who would pay a whopping $799 dollars yes $799 for a private car for 4 hours, your havin a laugh. All shore excursions were hugley overpriced. The staff were all very good and helpful, we didnt really need a butler so didn't bother ours very much if at all. Drink selection was excellent, the champagne flowed freely and was good quality. Entertainment was fine..better when they kept it simple and just had a bit of a disco on the deck....what you would expect really. Our problem with this cruise was that it was oversold and overpriced, Had I paid a couple of thousand less then I would have said it was OK but this is not 5 star and shouldn't be sold as such. Dressing people up in tailcoats and white gloves doesn't make it 5 star. Send your management to an Oberio or Four Seasons hotel to find out what luxury is, and send your head chefs along as well. So approach with caution and would I go again, clearly not. Read Less
Sail Date: September 2019
We wanted to go on this particular cruise as we have heard nothing but great reviews about the Fjords and we have sailed on the Ventura before. We drove down to Southampton from North Wales and this was probably the best trip down we ... Read More
We wanted to go on this particular cruise as we have heard nothing but great reviews about the Fjords and we have sailed on the Ventura before. We drove down to Southampton from North Wales and this was probably the best trip down we have had. There weren't any hold ups and after reading on CC that parking and portering had changed, we were pleasantly surprised that it was exactly how it was on our earlier cruise in March. We left the car with CPS outside the terminal and the porters took our luggage, all we had to do was to make our way to the terminal where we waited for no more than 30 minutes before we boarded the ship. Our cabin was ready virtually straight away. The one criticism about the cabin was my wife had to ask the cabin steward to change the duvet cover as it was dirty. The cabin was as expected, we had a sea view cabin and it was absolutely fine. The food on the ship was first class, albeit very similar to the previous cruise. I suppose the old adage ` if its not broken, don't fix it` comes to mind. The staff work tirelessly and nothing was too much trouble for them. I could list several names but they all deserve recognition. The food in the self service restaurant was equally as good as any of the main dining rooms and as such proved to be very popular and the knock on effect of this is that it is a free for all trying to get a table, saying that, we did manage to find a table....eventually. We went to see the Headliners twice, they were excellent. The work that they had to do to get the show as good as they did must have been phenomenal, very smooth and polished performances on both nights. We went to see the comedian Tucker. We have never heard of him before and we both thought he was hilarious. In -fact we were in stitches throughout his routine. The service from the crew was excellent. We had to call reception at 5am as the toilet wouldn't flush, they sent a plumber to fix the problem within 10 minutes. |We both feel that it would be preferable if P&O put the account back on to the TV in the cabins. Its a bit of a pain to have to keep asking for a print out at reception, it may also help to reduce their carbon footprint( every bit helps ). We didn't go on any excursions, I did fancy having a go on the RIB boats but chickened out in the end, we decided to walk into the ports and explore them ourselves. We chose to disembark the ship by ourselves due to the distance we have to travel, this was very easy to do and we were in our car by 7.30am. Read Less
1 Helpful Vote
Sail Date: September 2019
I booked this cruise specifically to see Coco Cay after it's supposed $250 million update. The cruise was a mixed bag so to speak. Check in was a breeze, no waiting. Cabin was nicely arranged & large with 2 couches for an inside, ... Read More
I booked this cruise specifically to see Coco Cay after it's supposed $250 million update. The cruise was a mixed bag so to speak. Check in was a breeze, no waiting. Cabin was nicely arranged & large with 2 couches for an inside, but was NOT QUIET.Never book a promenade view room unless you don't want to sleep. I ate all the meals in the dinning room because I couldn't stand the crowds of ill mannered people at the buffet, I mean did some of these people ever see food before ?...pigs. The food in the dinning room was good, not great.I only had to wait about 10 minutes each evening for a table, but the service was a little slow. The 2 shows I saw, ice show & show with singers & dancers was very good. The ship itself is very nice, BUT CANNOT HANDLE the amount of people that it does & on my cruise it was only 3/4 full because of hurricane Dorian. Not enough elevators, both the pools too small, the adult pool was like a sardine can. The music around the pools was just so loud, do they think everybody is deaf ? Coco Cay was a BIG LETDOWN. I am not a fan of water slides or such so I stayed on the "FREE" side. The beach are is NOT GOOD, full of seaweed & not even nice to walk around, you sank into some kind of "muck". There was also a stench of sewer all around. The freshwater pool was a joke also, just a wading pool filled with bodies. There were enough chairs around the beach & pool. The food offerings were typical beach fare. Read Less
Sail Date: September 2019
We just got back from a 5 day cruise on the Enchantment. It was my husband and I with our 2 kids (9 and 11). We had an overall fun trip. We have cruised a lot in the past but this was our first time with RC. The ship had great customer ... Read More
We just got back from a 5 day cruise on the Enchantment. It was my husband and I with our 2 kids (9 and 11). We had an overall fun trip. We have cruised a lot in the past but this was our first time with RC. The ship had great customer service. It was clean and well maintained. The buffet was very overcrowded, My kids got run over, we had trouble getting to the food and finding a table. The buffet food was average with little variety. The main dining food was outstanding with a large variety. We had the best waiters we have ever had on a cruise before (Sanjay and Miroslav, table 79). We booked the Galley tour at a discount after boarding. The tour was fun and the bottomless mimosas were nice. The theater shows were entertaining and kids really enjoyed. We usually love going to art auctions but skipped the one on this ship. The auction was kicked out of their normal room and moved to narrow spot by a major walkway with limited seating. The casino was tiny and I have never lost my money quicker. My kids loved the rock climbing/trampoline and there was never a line. They also liked the kids club. Just be aware, the kids club filled up and I did see them turning away kids multiple times. The ship had 3 pools of which we were hardly able to use. The adults only pool was in a very hot enclosed area. The main pool was either too crowded or used for pool games. The kids pool was closed and drained often bc babies kept pooping in it. Our room was 8089, an upgraded ocean view with floor to ceiling windows. It was centrally located close to everything. Our Steward did a great job keeping the room clean and restocked with plush/soft/clean towels. The cabin felt spacious for a cruise ship. The main queen bed was 2 mismatched mattresses pushed together and my husband kept rolling into the middle crack. A sewage smell was coming from the bath floor drains the entire trip. Our bedding smelled like sewage. We complained and they quickly changed out the bedding. The manager came to apologize. The room was noisy. We had noise from the pool deck above, music blasting from the centrum at all hours, and a crying baby next door. We loved Costa Maya. We exited the port through a pastry shop and took a taxi to the Crazy Lobster. The beach was not crowded and the food was good with cheap Coronas. We were able to snorkle and saw lots of fish in their enclosed swimming area. No seaweed in the water. The area around Crazy Lobster had the best prices on Souviners. We went to Mr Sanchos in Cozumel for the 2nd time. The beach and water were beautiful. We were also able to snorkle here with fish in the water. The grilled shrimp was great but took 45 minutes to get. It took several hours to get my guacamole order. The mixed drinks contained no alcohol and were too sweet. We stuck with drinking beer. The boarding was awful. We picked a boarding time of 10:30 when registering many months ago. We showed up at 10:30 but didn't get on until 1 PM. They held us in a large room for several hours. The gold, plat, emerald members were all called before us. The deboarding was also unpleasant. We were in a long line that wrapped around the whole ship. The line finally ended with us having to drag our luggage down the stairs. We overall had a pleasant family vacation but will not go on this ship again and will most likely not go on Royal Caribbean again. Read Less

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