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1 Helpful Vote
Sail Date: January 2018
It was my very first experience on having holidays with family on the cruise. Undoubtedly, the facilities, cabin, dining, entertainment, services as well as the ports and shore excursions are perfect and they were exactly matched my ... Read More
It was my very first experience on having holidays with family on the cruise. Undoubtedly, the facilities, cabin, dining, entertainment, services as well as the ports and shore excursions are perfect and they were exactly matched my initial expectations. The food and beverage was nice and not too oily. I like the dessert most xD. With the enthusiasm and politeness of the staff, my family and I received helps whenever we need. During the holiday on the cruise, it was coincidence with my brother's birthday. The staffs of the cruise gave surprise to my brother while we were enjoying Gala dinner. The manager also sent his wishes to my brother by offering him a lot of promotions. My brother was having his most memorable birthday ever. During the third day, we disembarked on Myanmar Andaman Beach. Driven by the staff, we engaged in a lot of activities on the beach such as volleyball, dancing and so on. I'll highly recommend everyone to have their experience on SuperStar Libra Cruise at least once in their life time. Read Less
Sail Date: December 2017
Don't waste your money. I chose this cruise because it started and ended in HK, where my son lives and we were looking forward to a short XMas family holiday together, visiting Vietnam. I had never been on a cruise, but so many ... Read More
Don't waste your money. I chose this cruise because it started and ended in HK, where my son lives and we were looking forward to a short XMas family holiday together, visiting Vietnam. I had never been on a cruise, but so many people told me that it's a great way to see different places, without much extra expense, nor the hassle of moving from hotel to hotel and that the food is always great.....sadly NOT SO ON THIS CRUISE! Everything cost extra, even playing Mahjong and attending stretch or spin class! The food was so poor, even in the restaurants, there was often more fat than muscle on the meat and I barely saw a fresh fruit or vegetable the whole time. If they are hoping to break into the Western market, which I understand they are, they will need to raise the bar a lot, in my opinion. It is a very new ship with some nice features, BUT.... these are some of the areas which led to such frustration and disappointment for me and my family: * before even embarking the ship, we were asked to sign letters to say we were happy to go ahead with the cruise, despite an itinerary change due to poor weather conditions. We were told we would each receive a discount on board and a free cruise to be used by June 2018, but have heard nothing about the cruise since. We were not given copies of what we signed, but should have taken photos, I know! * cabins/balconies were not properly cleaned. On arrival, we found mandarin peel inside and cigarette butts outside and our children found prescription medication in their cabin!! * staff were pleasant but mostly inexperienced and many couldn't speak English. When we asked about the beverage packages, which we'd received info. about on the Dream letterhead before leaving home, the first 3 people had never heard of such a thing! There ended up being only one Premium Package available, which was very limited and could only be used in certain areas. * gratuity fee which was automatically charged in advance (and I understand is quite standard on all cruise lines) could not be reversed, despite being told prior, that it could be, on request. I would have been very happy to pay, if we received good service, but everything felt like it was a challenge. * Restaurants were often booked out in advance and rather than costing a supplement of around AUD $20-40, as we had been advised by our agent, they were all a la carte and full charges applied. Given the quality of the food in the free buffets (especially breakfast which was particularly bad), we kept trying restaurants, hoping for something better. We fine dining Chinese the most. * Karaoke booths were also heavily booked out, but we managed to find just one time slot available, when we enquired. We had to agree to a minimum spend of food and drinks, but could not use the beverage package once we had hit that limit!! * We were told we could arrange visas for Vietnam on board and wouldn't have to take an excursion to leave the ship, but this was not the case. The excursion in Halong Bay (our only port in the end), went for 6.5 excruciating hours, 5 of which was travel time, with a non English speaking guide.We were charged not only for the excursion itself, but also a late fee for processing of the Visas. When my son asked for a second drink, he was told the charge included only one per person. * Shows had to be pre-booked, so we could not get a seat, when we first arrived for a show and were told we could enter only if there was room, once everybody had arrived. * I settled the accounts for 2 of our 3 cabins the night before we were disembarking, hoping to simplify the process on our last day, only to find new unexplained charges, which we spent 4 hours trying to understand, along with the very complicated billing system, before leaving the ship (in tears) to make our flight back to Australia.... The extra charges on board were 20 percent in excess of what I had budgeted for, based on all the information I had been given, when booking the holiday. All in all, a massive disappointment and far from the relaxing family holiday I thought we were signed up for. By the way, I did give the company the opportunity to address these concerns before writing this review, and they acknowledged some of the downfalls I highlighted, but offered me zero in the way of any compensation or true apology. The bad taste this experience has left me with remains..... Read Less
1 Helpful Vote
Sail Date: December 2017
We went on the new Genting Dream cruise ship from dream cruises. (there was no option to pick it above). Dream cruise is just the premium luxury arm of star cruises which has been around for quite some time. The 1 yr old Genting dream ... Read More
We went on the new Genting Dream cruise ship from dream cruises. (there was no option to pick it above). Dream cruise is just the premium luxury arm of star cruises which has been around for quite some time. The 1 yr old Genting dream is the new large luxury cruise ship with the even newer ship the world dream being launched this year We went on a 6 day 5 night Christmas cruise to Indonesia (Singapore-Surabaya-North Bali-Singapore) on a dream deluxe suite. The pricing was quite steep since it was last minute and during Christmas peak season. Firstly, the ship is new and with all facilities new and functioning very well. There is a almost special pools and deck areas reserved for people who get a suite and more premium rooms. The reserved areas are very nice with much less people and crowds. the dining at the special restaurant for the premium suites are also very nice but with a big caveat which I will mention below. Other than that I cant really think of anything else about the experience. Now that we have gotten the niceties out of the way, lets move to the long list of what didnt work.: 1) THere is horrid lack of coordination, boarding was chaotic 2) Even though you get dining for the premium suites at reserved restaurants (palace restaurant) there is frequently insufficient sitting and the staff are extremely overworked. Even for the speciality restaurants, the space availabe is severly limited and there is no way it can accomdate even the premium suite passengers much less the passengers from the other classes. Frequently all the speciality restuarents are fully booked for all the days and meal times right from the first day. I guess this is the worst issue as you literally are forced to go to find food from other paying options due to the severe over crowding 3) The entertainment and programs per day are quite sparse and lacking compared to the competitors like royal carribean. There are very little main shows on the cruise, only one headline act on the first day. Everything else like the carabet show are paying shows and there is really nothing else for complimentary entertainment. That said, dream cruise like star cruises are part of the Genting group which are mainly a casino company. It could be possible the lack of entertainment is due to the greater focus on gambing and casino activities. Maybe in this respect, the ship is less suitable for family cruises and more for gamblers :p 4) The offboarding of the ship was also quite disastrous with total lack of coordination and planning. Most passengers had to wait for very long and there wasnt clear and consistent instructions on how to leave the ship after the cruise All in all, the cruise ship was new and very nice and excellent facilities and food options. The only let down was total lack of proper coordination and even a semblance of a plan to cater for the large passenger complemen. It could be due to the newness of the ship and the crew (i noticed most of them were fresh from school so to speak). Hopefully with more experience and feedback they can improve. Read Less
1 Helpful Vote
Sail Date: December 2017
If you are planning to go on the cruise with children, let me just stop you now. Your kids and you will have a much better time elsewhere. The childcare centre on the ship charges RM20/hour/child. If you have more than one child, it ... Read More
If you are planning to go on the cruise with children, let me just stop you now. Your kids and you will have a much better time elsewhere. The childcare centre on the ship charges RM20/hour/child. If you have more than one child, it would be pretty expensive. Other than the childcare centre, the children have the swimming pool to frolick in and some board games they can obtain from the activity centre. Entertainment for the children is quite limited. Some of the shows require a minimal charge. There are other resorts which offer FREE child activities all day long but they are not on a ship of course. The cabin is adequate. Cosy. The bathroom can be quite challenging when you need to shower your children. The cabin itself is clean, cosy and comfortable. Dining was a little nerve wrecking as most of the time we were greeted with "Sorry maam. We are full house already" To top it off, the closing time was not in accordance with the Star Navigator sheet we received daily outside our room. Most of the time we had to drag our 5 kids up and down just for a meal. Apart from 5 kids, we had 1 senior citizen and 6 adults. So we had 12 in a group. Imagine having to go from one restaurant to another. I would think that if you knew you will be having thousand plus passengers, your restaurants should remain open for an additional half hour or one hour. And you should stick to your opening and closing hours as stipulated on the Star Navigator(for those who do not know what this Star Navigator is...it is a sheet of information with all you need to know about the ship and its activities for the day) Please fill up your drinking water during your meal as once the restaurant closes, it is impossible to get drinking water. You might have to resort to the water fountain located at the side of the bar on deck 9. Please be very careful about leaving your valuables in the cabin. This is because front desk actually gave one of our rooms to a new passenger. We would not have known if someone from our group saw this couple opening one of our rooms. And when we brought this matter up with housekeeping, she just giggled and said that front desk heard her wrongly. I didn't think this matter was funny at all. I cannot imagine the number of times when this happened and no one knew about it. So please keep your valuables with you at all times. The scene at the swimming pool is like looking for a needle in a haystack. The children's pool was packed to the brim. Many passengers tried going in without the proper swimming attire. They were of course, asked to change by the "lifeguards" We found out that these supposed "lifeguards" were not trained to be lifeguards. That is why they do not allow children to go into the adults pool. If someone is drowning, they are not qualified to save them. What horror!!!! This information was shared by the lifeguard to us. We were advised to check out the night before so it would be smoother the following day. All went well until we wanted to pay. We were told the signal was weak. So we could not pay. We were told to come back later or pay the following day. You advise your passengers to check out early but cannot obtain good signal for credit card paying? Check out counter was open till 2am. The next morning, we were asked to be out of the cabin by 8.30am. We only disembarked at about 10am. Almost everyone was bleary eyed. When we asked the staff why it was taking so long...her reply was "I also do not know why its taking so long" This was our first experience on a cruise. I would say it was not unpleasant all the way. There is room for improvement. I just hope the management looks into it seriously. I think majority of the staff are from Philippines. They are a few from China who cannot speak English. I think all staff should be trained to handle any passengers questions. And since this is an international ship, your staff should be able to speak simple proper English. Having said all that, this was my family's experience. It could be different with yours. Bon voyage! Good luck! Read Less
10 Helpful Votes
Sail Date: July 2017
This was the first cruise when Star Cruise's SuperStar Virgo was home-ported in Shanghai for the first time, which will last till November. And here they offer a standard 7-night cruise to Japan, by standard I mean the world norm, when in ... Read More
This was the first cruise when Star Cruise's SuperStar Virgo was home-ported in Shanghai for the first time, which will last till November. And here they offer a standard 7-night cruise to Japan, by standard I mean the world norm, when in China the cruises are shorter. And because of the fast cruising speed of this older ship (funny that all competing state-of-art new ships simply cannot do a similar itinerary as they are slower), the visit calls to ports no less interesting than Osaka, Yokohama (Tokyo), Mount Fuji area, and Kagoshima. Thus they aptly call it the 'Golden Itinerary' with a good reason, and the ship sailed virtually full. Embarkation in Shanghai was a bit chaotic but I presume this will settle down soon, as my trip was the inaugural cruise. After a sea day where one can enjoy the multiple offering of restaurants, and entertainment Star is famous for, including Michelin-starred restaurant offers, we arrive the third day at Osaka. There is plenty of time to be ashore, as ship arrive midday and sails almost midnight. The port is easily and conveniently connected by rail to centre of Osaka in 30 minutes. The next arrival was Yokohama, in the afternoon, and again the sail away was near midnight. The Terminal is convenient and has free shuttle to connect with the train, from where Tokyo is only half an hour away. But Yokohama itself is a big port far more than enough for one's exploration for a day. Next call was a small town in the Mount Fuji area. A shuttle bus took more than an hour to reach a big Outlet Mall in the shadow of Mount Fuji. The outlet sells international brand-named products, and for me it is less interesting than the small vendor stalls at the pier. Final call was Kagoshima, where a free shuttle landed us near town centre for shopping again, which suits the Chinese passengers. Or there is plenty of things to do as we had long hours in port. Japanese passengers also come on and off each port. It makes a one week cruise of really interesting ports. Few Westerners are onboard and announcements are in Chinese and Japanese, but English is well-understood. The ship's strong point is food and some spectacular shows, and for a reasonable price it makes an itinerary-rich family holiday.. Read Less
9 Helpful Votes
Sail Date: May 2017
we are based in metro manila and this was the first ever cruise ship based in manila for a while. no planes, hotels needed. superstar virgo is large, she is a ship! still she has a distinctive design not inspired by LEGO as the more recent ... Read More
we are based in metro manila and this was the first ever cruise ship based in manila for a while. no planes, hotels needed. superstar virgo is large, she is a ship! still she has a distinctive design not inspired by LEGO as the more recent floating hotels it was a very filipino cruise, people would join as clans or at least groups or family with children. friends relying on wheelchairs would need to book early. only few cabins are equipped with wide accessible bathrooms. all other venues are very accessible. our cabin was of adequate size for a 5 day cruise and super clean every day. choice of western or chinese free restaurants. limited choices yet perfectly prepared food. great shows every evening. we enjoyed magician vincent vignaud , 1001 night, memory lane. all service ladies/gentlemen, filipino, malay, chinese, indian, nepal and many other worked very hard. no dock at laoag. we just hired a tricycle to visit the church. was fun. i am sure the friendly crew would have assisted friends using wheelchair. still it looked scary. embarkation/disembarkation was a very philippine experiance Read Less
4 Helpful Votes
Sail Date: May 2017
It's the first cruise ship to embark from Manila might as well go for it. Filipino crew assists us very well in every area of the ship, you get to choose from 3 inclusive restaurants the Genting was our favorite because of their Outlet ... Read More
It's the first cruise ship to embark from Manila might as well go for it. Filipino crew assists us very well in every area of the ship, you get to choose from 3 inclusive restaurants the Genting was our favorite because of their Outlet Manager Miss Farra she's really amazing, Some passengers were not aware that they can dine in 3 different restaurant for free.The Navigator where the program for the day was written was of great help for you not to miss any shows or activities , Some passengers were not following the dress code it's quiet dissappointing while others were in their formal suits and gowns others were in shorts and rubber shoes. The shows were entertaining and the bars we spent most of the time to chill you have to pay extra for the drinks. Our cabin was clean and nice. We do the tours on our own but you have to find an english speaking driver/guide. Over all experience it was great because we travelled with our friends and we simply want to have fun and laughed at ourselves. Read Less
11 Helpful Votes
Sail Date: April 2017
They just opened Manila as their new homeport. My previous cruise experience from a different cruise liner left me with a delightful experience so when Star Cruise advertised that they will be opening a new route MNL-LAO-Khaosiung-HK-MNL, ... Read More
They just opened Manila as their new homeport. My previous cruise experience from a different cruise liner left me with a delightful experience so when Star Cruise advertised that they will be opening a new route MNL-LAO-Khaosiung-HK-MNL, we seriously considered it. I cant help but compare. The balcony rooms at the 11 deck were we stayed were quite small and the furnishing were spartan and quite dated. The buffet area(Mediterranean) was set like a cafeteria and not much variety. The cuisine in the seatdown restaurants were Chinese and Western but not very tasty. The only complimentary drinks were water and hot coffee and tea. If you want soda or other juices, you have to pay for it. There was one breakfast morning when I asked for a sugar substitute from a Chinese waitress and immediately she said there is none with out even trying to look for one. Almost all the items were not complimentary. Their gym area is quite spacious but then again if you want to go and do solitary laps in their mini (3 strokes) pool you have to pay for its use. Majority of their crew are Chinese who hardly understand English and clearly show their displeasure if you cant understand them as well. The saving grace for this cruise is their very efficient, hospitable, and always willing Filipino crew. They also put up very good live shows ala "Las Vegas". All in all my experience was just average and maybe I might not be interested in taking a cruise offered by the Star cruises in the future. Read Less
39 Helpful Votes
Sail Date: March 2017
We had low expectations for this cruise. We purchased it last minute and got a good price. The two destinations were Phuket and Krabi, Thailand. Pros: Great swimming pool, room was better than we expected for our budget rate, food was a ... Read More
We had low expectations for this cruise. We purchased it last minute and got a good price. The two destinations were Phuket and Krabi, Thailand. Pros: Great swimming pool, room was better than we expected for our budget rate, food was a little better than average, service was really good, ship entertainment staff were really nice, great deck for running laps (378 meters per lap) Cons: They advertise that they go to Phuket and Krabi, but they drop you off far away from anywhere you want to be. We had to spend over half of our money on taxi's just to get to a decent beach in Phuket and Krabi. We kind of wondered whether the cruise line is getting a kickback from the Thailand government to boost their taxi industry. Others have mentioned that this is a gambling cruise. This is probably true, but it also features alot of adult entertainment like strip shows, etc. We really would prefer to not even have this option aboard. Thailand is bad enough. The shore excursions were pricey. Read Less
21 Helpful Votes
Sail Date: December 2016
I took this 7-night cruise Hong Kong-China-Vietnam and it was a most pleasant trip. I have cruised on Star Cruises many times but this cruise is different. Ever innovative (Star Cruises pioneered the freestyle cruising concept, NCL, ... Read More
I took this 7-night cruise Hong Kong-China-Vietnam and it was a most pleasant trip. I have cruised on Star Cruises many times but this cruise is different. Ever innovative (Star Cruises pioneered the freestyle cruising concept, NCL, previously owned by them, is only a follower) but now they are doing non-inclusive meals instead. The idea is not cutting back but it gives cruisers even better free choice. Yes, everything is priced now, but they give each passenger an onboard credit that you can spend what you will, on food, excursions, and purchases. The normally inclusive meals are now priced very reasonably, so that even if you take meals as if inclusive, you may come to spend less than your daily allowance of HKD280 a day. And great that, under a new Executive Chef, the food quality and presentation is improved too. This allowance is for all passengers, but those booking a Balcony cabin or a Suite are further given a set of vouchers good for discount, free meals and drinks. Balcony passenger can order continental breakfast delivered free. The entertainment is the best, not only one of the best, and production shows are large scaled with more dancers and entertainers on stage even than onboard a ship double the tonnage. The ship seems old but refurbished and well-maintained. Because of the new F&B system, people no longer congested in the 'free' outlets but now spread out in the some 10 eating outlets that includes Japanese, Italian, Indian, Southeast Asian and of course Chinese and continental European. There are offering of dishes from well-known Hong Kong Michelin-starred restaurants too. With the choices where to eat, this is a real gourmet cruise not priced at gourmet level. The HKD125 lobster dish is a steal. It turned out to be a more enjoyable and carefree cruise than what I have recently enjoyed on other cruise lines. The trip visits Shekow (Shenzhen) where most passengers embark, then visited Ho Chi Ming City and Nha Thang, both interesting ports but far from the pier. My allowance was adequate to cover the normal food expenses as well as the bus transport. Highly recommended, although sea may be rough in winter. I look forward to their new itinerary from March, from Hong Kong to Kaoshiung (Taiwan) and Manila. Although I do not award a 5-star to this trip, it certainly is 4-star plus and plus trip and I have an experience that exceeds my expectation. Read Less
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