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2 Helpful Votes
Sail Date: December 2018
We chose Silversea due to their reputation for service and chose Silver Wind in particular due to its small size and itinerary. We had a wonderful time and overall were very pleased with our cruise. Embarkation was AMAZING. We showed ... Read More
We chose Silversea due to their reputation for service and chose Silver Wind in particular due to its small size and itinerary. We had a wonderful time and overall were very pleased with our cruise. Embarkation was AMAZING. We showed up 45 minutes prior to the published embarkation beginning time and within 25 minutes were in La Terazza eating lunch! We kept staring at each other wondering how that happened...but we were so very grateful it did! We were fortunate that two weeks prior the Wind had undergone renovations to their rooms, which we found to be wonderfully appointed. The bed was dreamy and our refrigerator never ran out of champagne...how could anything NOT be good? Onboard entertainment was spotty, but we didn't choose the Wind for that...if that's your thing, choose another ship! Our only disappointment was New Year's Eve; we expected an evening of dancing and instead had a DJ playing kiddie-bop music in the theater...it was a real letdown. Dining was good. Clearly, not great, but good. We ate at La Dame twice and it was...good. Hot Rocks/The Grill gets really old really fast, but the first time was interesting and the food was...good. La Terazza was...good. I was personally disappointed by two things that would have meant so much more if they were done right: 1) We never were contacted about our preferences for what would be in our minibar. My wife had specific interests in if they stocked things, but we never were contacted and instead had to learn about it on the ship. And the answer was no...they didn't stock what she hoped to have. 2) It was my wife's birthday during the cruise and I filled out the necessary form identifying such. Her birthday came and went without any acknowledgement. It certainly didn't ruin our cruise, but it was a disappointment. Excursions were...good. Not much creativity in what they were and only one was excellent (the hiking in Bequia...it was awesome!). We chalked it up to a learning experience and will be more discretionary and inquisitive on our next cruise with SS. Our butler was very good. Sometimes not available, but overall he was available and very good. When my wife and I filled out the on-board survey for Silversea, we summarized it by saying "the service is excellent and the product is slightly above average". One final note: A BIG Thank You to my cruise critic friends for educating me about what to wear on NYE...I clearly felt more comfortable in my tuxedo! Thank you, everyone! Read Less
3 Helpful Votes
Sail Date: December 2018
This was a special holiday and very expensive chosen as a one-off treat never again The cabin looked lovely but we had problems with the carpet being wet from the balcony to the middle of the lounge area as did a lot of the same side ... Read More
This was a special holiday and very expensive chosen as a one-off treat never again The cabin looked lovely but we had problems with the carpet being wet from the balcony to the middle of the lounge area as did a lot of the same side of our deck . The Butler was visible sometimes and not others . Tried twice to phone room service and was cut off . The patio door was not sealed properly and difficult to open/close . The weather was appalling on 90 % of the journey and was too near the front of the ship despite being described as midship and the rolling and banging was awful . Many of our group were sea sick . No kettle or tea coffee in room at all , water was provided in mini bar from a unsealed bottle that was refilled by the butler . The ship needs a refurb and is tired and tatty in some areas The food was not as good as I expected from this high end cruise line . The breakfast was bland and most of it congealed warm at best and the choice was limited .Hot plates available on request ?? Eggs available on request which took 10 minutes hardly anyone serving behind the station , burnt ( every day ) pastries. The only thing the staff insisted on in the terraze is carrying your plate from the buffet where you had chosen your food to the table ( could be as near as 5 steps ) which is the most ridiculous thing ( unless you needed help of course ) and I tried to avoid this with no success most days . Lunch wasn’t much better except on deck ( when it was open due to extreme weather ) where the food was really tasty and hot . Dinner in the restaurant was ok , the portions were a joke , with a steak one night there was three tiny pieces of warm pepper , a sliver of cooked onion and nothing else . The choice of puddings were sparse except ice cream and much too much chocolate . You could have three praline sweets and that was a choice ! On New Year’s Eve there was a gala dinner which was ok a few tiny courses and a main. There was very little to do during the day , the chronicles which advised the activities included picking up your crossword and daily puzzle from the library and the fact that there was someone to help with language for foreign speaking guests . The daily quiz with Moss was a highlight but the singers were mediocre and on in the theatre far too many times. We sailed from Bangkok into a tropical storm and had to miss ho chi minn city completely and spent 5 days anchored in Ha Long bay where after having done trips the only activity was being taken by shuttle to a large shopping centre half an hour away . Setting off from there eventually more high seas until arriving in Hong Kong where once again the shuttle bus dropped people at a shopping centre about half an hour away . At night was looking forward to the light show I had heard so much about only to be told we were in the wrong harbour and wouldn’t see it where we were . At dinner that night all we could view from the windows in the restaurant was the side of the boat refuelling for the next trip . I have never paid so much for a cruise and been so dissapointed. The weather could not be helped but everything else was such a let down . The only thing I will say is if you are a budding alcoholic this is the cruise line for you . Far too much alcohol with nothing else to do , many guests took full advantage and were loud , brash and inconsiderate despite being very upper class. I would never recommend this ship or company to anyone and I have read dreadful reports about p and o on cruise critic as well as good ones but for me there is no comparison . This is definately Not 5 star or and higher and its back to p and o for me and reasonable priced drinks and excellent itinerary . Read Less
3 Helpful Votes
Sail Date: December 2018
I choose this ship for its 6 stars, and the itinerary. Our reservations included the airfare. Sivlersea had us booked on a overnight United flight. Arrived in Ft. Lauderdale right after 6 AM. We were picked up at the airport and taken ... Read More
I choose this ship for its 6 stars, and the itinerary. Our reservations included the airfare. Sivlersea had us booked on a overnight United flight. Arrived in Ft. Lauderdale right after 6 AM. We were picked up at the airport and taken to a hotel for breakfast. The check in table at the hotel did not have our information. They were eventually able to provide us with a $20/ person coupon for breakfast. Restaurant was mediocre. We had to wait at the hotel until 12:15 to be taken to the ship. The bus ride was not well planned, lots of confusion. The check in at the ship went smoothly. Waited about 30 minutes for our room and another 2 hours for our luggage. The suite was very nice. Divided into a bedroom and sitting area. Nice size balcony. Walk in closet, with a dresser. Bed was very comfortable. The bathroom had a soaking tub and a shower. The service in the room was excellent by both the butler and the cleaning staff. I ordered breakfast most morings, which was delivered in 5 minutes. The quality of the food and wine ran from average to very good. They did have great icecream. We have traveled often on Crystal and found their food to be much better. Silversea have two specialty restaurants which charge an additional fee. We found the food to be of less quality then the regular restaurants. There were two specialty acts which we thought were very good, but the regular entertainers and shows were of poor quality. Two guest speakers were good. We choose to make our own tour reservations, which were excellent. Did go on one of Silversea's tour. Too many people, too much shopping, and too slow. The embarkation was slow and confusing. Should I cruise on Silversea in the future I would make my own arrangements. Read Less
6 Helpful Votes
Sail Date: December 2018
We choose this cruise line and ship because friends raved about it and we enjoy luxury cruising. Sadly, we did not think it lived up to the standard we are used to on Crystal. 1. There were things not working on the ship. The forward ... Read More
We choose this cruise line and ship because friends raved about it and we enjoy luxury cruising. Sadly, we did not think it lived up to the standard we are used to on Crystal. 1. There were things not working on the ship. The forward elevator was out the entire trip and it was out the cruise before ours. Our room was freezing for 2 days before my husband found the head of Hotel and she got engineering/maintenance to get it working after an assistant tried to fix it and said it was working, but still was not. 2. Many people got sick while aboard 3. Menus were never changed in the different restaurants with the exception being on Christmas and New Years. Only the La Dame ($60 per person charge) was cozy with an outstanding menu. We went twice. 4. We enjoyed the different all day snacks at The Arts Cafe in the back of the ship with lounge seating outside as well. At 3:00 five different cakes were served and different ones each day. Different salads in a small glass container, great coffees, cookies, sandwiches, etc. 5. We also enjoyed the Panorama Lounge before dinner with live music, dancing and cocktails. 6. We liked the ambiance in The Silver Note restaurant and the lovely live dinner music during dinner. The menu was not very much to our liking very though. We liked the menu at Indochine restaurant, but not the decor as it was very contemporary, open and not cozy. The outside restaurant at night was by the pool and called "Hot Rocks" where you cook your own steaks or fish or whatever on a very hot plate. I had the best filet mignon I've ever had there. 7. Most of the shows were so-so with the exception of two, which were excellent. The Silver Note Singers did their best. 8. No one remembered our name except our butler and his assistant. 9. Most all of the staff was very friendly, although a couple of the men in charge in the restaurants had “attitude”. Most everyone tries, but do not quite make the cut. 10. Not very many activities but they had bridge play and lessons, black jack and poker tournaments, occasional dance lesson, trivia, occasional bingo. Most of the activities were held at the same time or would overlap so we had to choose one. 11. We went on two excursions and one was barely acceptable. There were two enrichment speakers and one was quite interesting about Radio City Music Hall, Bob Fosse, etc. 12. This was a Holiday cruise, so there were a few families on board. Sometimes the kids got rambunctious, but generally it was a quiet seniors cruise, which we liked! We thought the cruise did not accept anyone under 18 years, but we were wrong! 13. Embarkation was a breeze and debarkation took forever. 14. We feel we got our money's worth, but we are not sure we would go again--would have to be the right destination for the right price! Read Less
2 Helpful Votes
Sail Date: December 2018
The evening shows have always been the weakest of the Silversea's offering followed by the tours which tend to be lame and very overpriced. On the Silver Muse just about everything else is sub standard as well. It would seem Silversea has ... Read More
The evening shows have always been the weakest of the Silversea's offering followed by the tours which tend to be lame and very overpriced. On the Silver Muse just about everything else is sub standard as well. It would seem Silversea has had problems finding enough extra staff for this relatively new larger ship and as a result many of the barmen are incompetent and waiting staff untrained. The chef's too have some weird interpretations of well known dishes albeit this is not the weakest area. 8 restaurants is too many though, better fewer and less strange.Our cruise from Bali to Sydney was not full (it would have been even worse on many fronts if it had been) but even so they ran out of things. What was even more unacceptable was that people left and joined the cruise at nearly every port making it seem like an upmarket ferry. Some were on for just 2 days! Needless to say we were not given or told about this option having booked and paid long ago. Due to Silversea not doing well currently they are now offering all manner of incentives such as this, included tours and cabin credits to try and get bodies in beds. They are very keen during the cruise to sell future cruises to their captive audience but based on the above one must seriously question the wisdom of falling for this. The price may rise as time passes but so very well may the incentives! As for celebrating Christmas I would simply say that in my opinion Jingle bells and Rudolph the red nosed Reindeer are not carols. New Year was a little better being harder to get wrong. All in all this felt like a shakedown cruise which is not what we paid for. The private owners of Silversea sold 67% of it last year. They made a mistake - they should have sold 100% as the once very good Silversea is slipping down the rankings fast. Read Less
1 Helpful Vote
Sail Date: December 2018
Fantastic cruise with every segment connected to the ship Fantastic. Like heaven. Ship pristine and staff excellent and friendly. Everything perfect on the ship. The hotel before and after and the excursions were not the same level. The ... Read More
Fantastic cruise with every segment connected to the ship Fantastic. Like heaven. Ship pristine and staff excellent and friendly. Everything perfect on the ship. The hotel before and after and the excursions were not the same level. The ship is stunningly beautiful and is filled with staff who have the goal to please every guest. Food is great. You can order anything if you give the chef 24 hours notice. You can order from the 24 hour menu anywhere on the ship. Don’t miss the galley or bridge tour. The chef is a character. Reception can help. The butlers Are professional and not just wearing a uniform. If you have a special occasion, they’ll decorate your cabin. Grab pool seats early as they can get taken on sea days. Excursions- not the same level as Silversea. Excursions were disappointing. Over crowded and too much driving with less fun than expected. Read Less
1 Helpful Vote
Sail Date: December 2018
Once in a lifetime Expedition itinerary. Aldabra ... Zodiacs to fabulous beaches ... Drift Snorkeling from the ocean into the Aldabra Lagoon ... Expedition crew is the only thing that kept this from becoming a very bad cruise. ... Read More
Once in a lifetime Expedition itinerary. Aldabra ... Zodiacs to fabulous beaches ... Drift Snorkeling from the ocean into the Aldabra Lagoon ... Expedition crew is the only thing that kept this from becoming a very bad cruise. Stateroom was a bit small but thoughtfully designed and we found ample space for our 4 very big bags with drone equipment and lots of camera gear. Personal Butler from Bangladesh is a joke. He can never be reached and has at least 10 to 15 suites to attend to. He is really just part of Room Service ... or a Stateroom Attendant that is marketed as a butler. We never could reach him directly ... Only way was to go through the front desk. Could not get a haircut or shave on board at the spa. Ship did not have bottled water on board. You were forced to drink the on board water, which had a mineral or odd taste as it is produced using Reverse Osmosis. I complained so they made an exception to me and got bottled water at the next port of call. Dining room attendants would cover up the "Evian" Label for me to make sure that other guests were less likely to notice that I was served bottled water. Executive Chef and staff in the main dining room are TOP CLASS. Silversea Shined here. Food prep was fantastic. People on Deck 7, which was one of the only places to sun bathe (as near the pool on Deck 5 only 5 chairs and people eating around you) .... NO SERVICE ON DECK 7 ... No one to take your drink order ... Have to go yourself to set up a sun lounge chair ... or go down to Deck 5 to get someone to help ... No towels available without going down. Some of the Fillipina Staff on Deck 5 were rude and very resistant to help ... Some were attentive and conscientious. Me: "Would like a cocktail.. what do you like to make?" Them: "Anything you like" ... Me: "What do you suggest?" Bartender: "Tell me what you want I will make it." .. on and on .. and on .. it goes ... Some of the Dumbest bartenders EVER. Certainly this is about 2 stars for service ... Never (except on a formal night) did I see anyone wearing white gloves and coming to offer something to guests on Deck 7. Misleading marketing. Risk of becoming unhygenic ship, in my mind. No plastic liners in trash bags in the staterooms. Toilets need to be flushed multiple times because of the poor quality of the toilet. Showers are good and crew was responsive to requests so this mitigated the risks. Many lectures on plastic use ... ridiculous ... we come to vacation to get away from radical plastic nazis and here they are on a SilverSea cruise with their propaganda and stupidity. I enjoyed nature hikes, but don't enjoy the hysteria about a bird or a leemar or a turtle. Much prefer to listen to the sounds of nature rather than the chatter of a tour guide or a bunch of guests talking about "snowfall" in Boston. The lectures are a good place to listen to the professional naturalists who truly were TOP CLASS. If you see Scotti or Roddy in your SilverSea Travels, you will know how extraordinary some of their staff are. Ships Doc is #1. Brazil food attendent is #1! We had fantastic Main Dining Room table waiter and attendent from Phillipines. This ship is great for expeditions but, in my opinion, the service truly is far from achieving a standard consistent with the Brand SilverSea. Read Less
5 Helpful Votes
Sail Date: December 2018
Silver Spirit at Christmas time is a beautifully decorated ship, as well as one of the most pleasant to cruise. The extension added new cabins as well as enlarging the main dining room. No reservations are needed there, and it was never ... Read More
Silver Spirit at Christmas time is a beautifully decorated ship, as well as one of the most pleasant to cruise. The extension added new cabins as well as enlarging the main dining room. No reservations are needed there, and it was never filled. The menu has multiple choices, but does not vary from day to day during a ten day cruise. There is enough to choose from in the main dining room, and also several other venues that are available at no added charge but require a reservation. None of the areas were ever filled to capacity during my lunches and dinners there. Only two areas have surcharges - the Japanese and French specialty rooms charge $40 and $60 for dinners. There is really no reason to pay extra when there are so many other dining areas included. The new pizza area on Deck 10 is terrific, and Hot Rocks at The Grill on Deck 9 continues to be a favorite. LaTerrazza on Deck 7 is an Italian restaurant at dinner time, and has a six or seven page menu all in Italian with English subtitles. Wine is poured freely at each and every venue - no need to ask unless you prefer a certain type. A red and a white are offered, and you are free to request something else - no problem! Everything is done with a flair - all services are top notch. Entertainment is not their main feature, but the singers do a good job with various types of music each evening. One daily trivia is well attended, and the no-charge Bingo games get a good turn out of players. All of the staff from room butlers to waiters do their best to accommodate your every wish. The cabins are much larger than on other ships of this size, with a walk-in closet that has a six drawer dresser w/safe as well as large hanging area. The bathrooms feature a large glass-enclosed shower and full tub plus lots of storage area. Your room fridge is filled with your choice of beverage at no added charge. Who could ask for more? Read Less
2 Helpful Votes
Sail Date: December 2018
I love SliverSea for its high end attitude and small ship feel. The food was great and the unlimited wine and liquor make for a great social atmosphere. I thought the nightly shows were good and well produced. The cruise director Moss ... Read More
I love SliverSea for its high end attitude and small ship feel. The food was great and the unlimited wine and liquor make for a great social atmosphere. I thought the nightly shows were good and well produced. The cruise director Moss did a great job keeping everyone informed of daily activities and updates. I enjoyed the travel series type lectures by Peter LaSorsa, as I learned a great deal of useful information. The other lecture series on destinations was also informative. My butler was amazing and it really adds a great touch to the cruise. I found the laundry facilities to be fine and not too crowded. I also enjoyed listening to the two talented musicians onboard. Vlad on guitar and Alexsandra on piano. They are both so talented. I could listen to both all day. On most days Alexsandra also played piano during the tea hour which was wonderful. I would highly recommend this ship and cruise line. Read Less
4 Helpful Votes
Sail Date: December 2018
This was our second visit to Galapagos, we were last there 12 years ago on a small boat with 16 guests and a naturalist who had been in the job too long and really spoilt it for us. So this time we decided to risk a bigger ship in the hope ... Read More
This was our second visit to Galapagos, we were last there 12 years ago on a small boat with 16 guests and a naturalist who had been in the job too long and really spoilt it for us. So this time we decided to risk a bigger ship in the hope of a better range of naturalists and facilities. We hoped that the islands had not been spoilt in 12 years. We were not disappointed and we need not have worried - if anything the islands are even better protected than before. We have sailed with Silver Sea before but this was our first expedition trip and it is a winning combination of Silver Sea excellence with well organised, wall to wall activities with experienced and well trained guides, which make the most of the amazing Galapagos islands. The other guests were all of like minds to us, very keen to see the islands, very polite and engaging and a delight to sail with. You never felt as if there were 95 people on any of the trips or activities - they spaced us all out well and we still had that individual experience. The ship was everything you would expect from Silver Sea, just smaller. An executive chef who prepared the most amazing food and was humble in his approach, to the extent that he would serve you from the salad and ice cream bar if no-one else was there to do so. His ceviche class was so packed with guests even he looked surprised, but it was a reflection of the respect we all had for him and his cooking. Meal times were entertained by the wonderful Alfredo who played the keyboard but sounded as if he had a 30 piece orchestra behind him. The expedition leader Javier was calm but authoritative with a great sense of humour and you felt totally safe at all times, whether walking, deep sea snorkelling or kayaking. Jorge the professional photographer gave a great talk on taking wildlife pictures which I found very helpful indeed and he prepared an fantastic video and selection of photos which were available to buy at the end of the trip - well worth it. The naturalist guides are all free lance and there is no doubt that Silver Sea engage the best. They were funny, knowledgeable and made you feel on every occasion as if this was the first time they had seen every creature they talked to you about. They came snorkelling with us, swimming down and pointing things out. (The other) Javier and Martine in particular were a delight. The staff and crew on board ship were polite, friendly and eager to help. Lolita on reception was so helpful and arranged a cake for my husband's birthday and came snorkeling with us one day and was brilliant. The butlers were discrete but always there. The bar staff (Carlos particularly) remembered your drinks order, the dining room staff were always smiling and friendly and the zodiac drivers very professional and you had complete faith in them to ensure you safely returned, no matter what the weather. Such was the attention to safety that one day I had twisted my life jacket and the guide noticed, slowed the zodiac engine immediately and sorted it straight away. The captain was always smiling and very down to earth - sometimes you would see him walking through the ship in his overalls, from checking up in the engine room. You are given your own back pack and water bottle (yours to keep), wet suit, snorkell, flippers and a bag with your cabin number on to put them in - so less to pack. If you were not a confident snorkeller they gave lessons and arranged assistance Overall, an amazing experience - if I have not mentioned everyone it is because there is not enough room! I would also encourage anyone visiting to spend some time in Ecuador which is the most beautiful and friendly country. We did seven days in the Andes visiting rose farms, inca sights, beautiful mountains and the lovely city of Cuenca. It is also worth remembering that every season in Galapagos is different. If you go at this time of year the islands will be bare but you can see the finches etc much more easily and the birds are starting to breed. If you go in May then the vegetation is lush but there are apparently lots of bugs. It is important to do your research in terms of what you want to see. Read Less
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