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Sail Date: April 2019
We chose this cruise only for the sailing under London Bridge which was definitely the highlight . We haven’t sailed on Silversea for a few years (as Crystal is our cruise line of choice) and remember luxuries like Perrier Juneau ... Read More
We chose this cruise only for the sailing under London Bridge which was definitely the highlight . We haven’t sailed on Silversea for a few years (as Crystal is our cruise line of choice) and remember luxuries like Perrier Juneau being the house champagne and the crew knowing your name within a couple of days aboard, the soap menu on arrival and your mini bar being stocked with your choice of spirits or liqueurs, the flurry of napkins being placed in your lap whether in the dining room or out on deck dining , cocktails being made and offered while you lay in a deck chair outside well none of that happened this time around. Embarkation was very easy with no wait time and straight on to the ship where we were greeted with a glass of bubbly and then left to our own devices. We had lunch in the Terazzo which was a buffet which was tasty but all the food in the warmer was only tepid and we had to flag a waiter to get water or a drink and again to get coffee so not a great start. After this happening for the first two days we addressed that and a few other problems with the Hotel manager then the service was definitely improved for the rest of the cruise. The food In the dinning room and the Italian restaurant was very good and good service and a table was mostly available when we decided to go for dinner. The entertainment was very average with 3 guest entertainers a violinist,a singer and a pianist, then 2 other resident pianists plus the cruise director Colin who did piano recitals so it was all rather too much of the same and far too high brow for us.The singers and dancers were good but the sets were almost non existent and the shows were very hit and miss. We are a couple in our 50’s and felt the entertainment is aimed at a senior crowd which seems to be their market. The stateroom we had was a vista suite and was very comfortable and in good condition but still had the dated bathroom with a pathetic shower and the bath drained very slow so constantly showering in about 6 inches of water, the aircon was constantly too hot and even on the coldest setting was sweltering causing quite a few sleepless nights.The Butler and our steward were very good and breakfast was delivered on time with hot coffee and the stateroom always clean. The water in the cabins and the restaurants was desalinated and you had to ask for bottled water as it was never offered and the champagne was Monopole but Pommeroy was available but you had to request that also which was very annoying obviously another cost saving measure. The ship overall was well presented but was very dull decor throughout the lounges with mute colours and no feeling of comfort or luxury ,the pool area was brown on brown with no comfortable seating like outdoor couches or cushions or sculptures or art just a few pots with small fake plants in ,the grill area had no cushions on the seats and drinks served in plastic. Overall the ship didn’t have the wow factor we have come to expect from other luxury cruise lines we travel on like Crystal or Seabourn it was good but there are lots of good cruise lines out there Like Holland America or Oceania that you don’t have to pay the premium prices we paid for this cruise. We will not be back to Silverseas again and talking to a lot of guests onboard and on cruise critic a lot of them felt the same way. Shame as this was once a very good experience! Read Less
6 Helpful Votes
Sail Date: April 2019
We just returned from a Silverseas sailing on Silver Spirit from Barcelona to Rome. It was our first time with Silversea. I would give this cruise a mixed review. Likes: I liked our specious suite and the service was quite ... Read More
We just returned from a Silverseas sailing on Silver Spirit from Barcelona to Rome. It was our first time with Silversea. I would give this cruise a mixed review. Likes: I liked our specious suite and the service was quite good.  Dislikes: The dining options are rather limited. I did not like the fact that dinner started late- 7pm at the earliest.  And, I also thought the dress code on non formal nights was too formal. There was also no casual dining options in the evening except for room service. The shows were also on late - at 10pm. I would prefer the option to eat at 6 and go to a show at 8 or even 9. Also, I got ill- food poisoning. I am pretty sure it was from an oyster in the lunch buffet. I was sick all night, and then quarentined all the next day. After I recovered I was fine the rest of the trip. While I enjoyed luxury crusing, I don't think I would do Silversea again as I would prefer earlier dining options/earlier shows/less formal dining options. Read Less
11 Helpful Votes
Sail Date: April 2019
This is our 5th Silversea cruise and we are currently on the ship. Service and food are no where like it used to be. Obviously it’s purchase by Royal Caribbean last year has affected the elegance, food quality and top tier service ... Read More
This is our 5th Silversea cruise and we are currently on the ship. Service and food are no where like it used to be. Obviously it’s purchase by Royal Caribbean last year has affected the elegance, food quality and top tier service we’ve experienced in the past. We are going to be on the hunt for more luxe cruise line! The service in La Terrazzo is SLOW and the food was cold and subpar to previous Silversea cruise .Same at Hot Rocks last night. The gym has not been updated and one of the two ellipticals is an awkward ride Technogym early model. They do to a great job of getting you on and off the ship for excursions, but when you book what you think will be a luxe cruise, you want fabulous food and service. The food is so mediocre and skimpy. We won’t be cruising again with Silversea. We so expected more. Read Less
2 Helpful Votes
Sail Date: April 2019
We wanted to go to Dubai and are experienced cruisers world wide. This is our 12 th cruise and it started in Mumbai. Mumbai should never be visited unless you like crazy traffic with shanties everywhere. Way way worse than the poorest ... Read More
We wanted to go to Dubai and are experienced cruisers world wide. This is our 12 th cruise and it started in Mumbai. Mumbai should never be visited unless you like crazy traffic with shanties everywhere. Way way worse than the poorest town in Mexico. The next 3 ports were literally gravel pits with commercial cranes and little access to leave the ship. At one port my wife and I barely made it back through port security. The 3 rd & 4 th port of Furjariah and Abu Dhabi were better with the last actually having easy on and off the ship access. Finally one UAE country figured how to cater to guests . Then we find out at 2 pm they cancelled our Qatar stop and have to spend another full day here. Not that much to do that one day doesn’t suffice, so we will sit by the very small pool and eat the fly invested food I guess! The staff were friendly but the food is a disaster , they don’t have .orange juice now two days in a row for breakfast! I am serious about the flies! We have a suite and have been awoken each night except last night with the cleaning crew on deck 8 around midnight. The ship is outdated and we heard is scheduled for a referb soon, can’t be soon enough. The captain has made 4 announcements and I didn’t understand a single word he said. He should not be allowed to use the PA. Besides the 4 out of 5 ports that literally are a shit hole, we paid $22,000 US and I cannot see any value. I would recommend Oceana or another line. I will not sail with these guys again. Read Less
Sail Date: April 2019
We boarded Silver Shadow on 17th April 2019 in Mumbai for a 9 day cruise visiting ports in India, Oman and UAE. We chose Silver Shadow as we had sailed on her in 2016 in Alaska. In 2016 the ship truly lived up to its 6 star rating in all ... Read More
We boarded Silver Shadow on 17th April 2019 in Mumbai for a 9 day cruise visiting ports in India, Oman and UAE. We chose Silver Shadow as we had sailed on her in 2016 in Alaska. In 2016 the ship truly lived up to its 6 star rating in all respects. Comparing the latest trip with the 2016 trip I am sorry to say that Silversea has lost much of its reputation. The only standards that haven't changed since 2016 are the quality of the cabin staff, waiters, reception and shore concierge staff. They were all charming , helpful and a credit to the ship. The variety of the A La Carte Menus was not as extensive and mostly repetitive. Some areas ran out of selected wines and on one occasion there was no orange juice anywhere on the ship. Wine selection was limited and the cheapest of everything was offered as the main choices. The ship is tired and in need of attention as were the management on board. The Italian Captain made one announcement per day which was sailing information we think. I say ‘we think’ as it was impossible to understand what he was saying. There was a general air of disinterest at officer level. Apparently on 2 occasions some passengers reported seeing schools of dolphins bow riding for 20 or so minutes. A sight no-one should miss. No announcement was made by the ships staff to alert passengers to this so that all passengers could see this amazing sight. The 'entertainment' was amateurish and awful to watch and listen to. We left within 10 minutes of arriving on each performance , hoping in vain that it would improve. One port of call was Fujairah. The stop here seemed to be more for the convenience of Silversea than the experience for the passengers. The ship was refuelled there which took most of the day. Even some of the guides/experts stated that it was a mystery why we had stopped there as there was nothing of interest for tourists. Refuelling would seem to be the primary reason for stopping. On leaving Fujairah we sailed to Abu Dhabi. The wind was about force 5 , sometimes gusting but with stabilisers the ship was gently rolling and nothing to concern most of the passengers. Everything carried on as normal with restaurants full etc. no restrctions about going onto deck , just wind warning notices on doors. We arrived in Abu Dhabi, went off for day excursions and returned to be told that the ship was staying there an extra day as the Captain had decided not to sail on to Doha for the comfort and safety of passengers. All passengers we spoke to were at best very disappointed, and some extremely angry with this decision as we had sailed from Fujairah in similar conditions which were not exceptional - just a mild rolling. It was exacerbated by a much smaller passenger vessel leaving the port. The weather did not seem to be of concern to their Captain. So one port and a different country was missed out on the trip.. It seems that since being taken over by Royal Caribbean, corners are being cut to the detriment of the all round experience. We and many of our fellow passenger were very disappointed with the drop in standards. In a competitive world where the choice in cruising is extensive, if I was asked by a anyone whether Silversea was a shipping line of choice I would say "not any more....overpriced and now over-rated. there are far better cruising companies to sail with. Sad but true.' Look elsewhere. Read Less
3 Helpful Votes
Sail Date: April 2019
Silversea markets itself as a high end luxury liner and for the most part it meets its hype. People joining Grand Voyages part way through, hoping on and off after a few days and discount cruisers tend to bring down the luxury experience. ... Read More
Silversea markets itself as a high end luxury liner and for the most part it meets its hype. People joining Grand Voyages part way through, hoping on and off after a few days and discount cruisers tend to bring down the luxury experience. The Muse is a well-designed ship for intimate cruising with nicely designed suites, multiple restaurants, bars and open spaces to relax. The suites are spacious, nicely decorated and kept spotless by well-trained attendants. With eight restaurants, serving a variety of foods; Japanese, Indochine fusion, Italian, Grill, Atlantide seafood & steaks, pizzeria, Silver Note night club. Atlantide best for seafood, Grill for steaks there are always good dishes on the menu at whichever location you chose. La Dame has two sittings, neither time acceptable to us . Atlantide is compact and intimate conversation impossible. Overall food was good with attentive service. Arts cafe is a delightful coffee boutique offering coffees, alcohol and a varying selection of food offerings during the day. Late night chocolate was always good. Sommeliers offer good variety of global house wines to meet personal choice. Six bars, two main Dolce Vita and Panorama offer a good selection of premium liquor, wines and champagne. The Servers are friendly and know your drink choice without asking after a few days. The Pool bar is good during the day and evening for drinks and coffee. Other bars in Atlantide, Silver Note, and Indochine. The Pool area is the hub of daily activities on two decks. Shade is at a premium as sitting area for the Grill occupy much of the shade. Plenty of quiet spots away from the pool area. The Entertainment is not a strength of Silversea, except Trivia with Jimmy. Enrichment lecturers were variable but David Horner was excellent, Mark Elovitz and Bill Miller good. We had a great voyage and have booked for next year. Silversea continues to be our first choice for cruising. Read Less
1 Helpful Vote
Sail Date: April 2019
I was very displeased with the cruise we boarded on April 2 from Singapore to Mumbai. To our dismay upon boarding the ship was old and tired as many of the staff were. When we checked into our room I had to summon housekeeping to change ... Read More
I was very displeased with the cruise we boarded on April 2 from Singapore to Mumbai. To our dismay upon boarding the ship was old and tired as many of the staff were. When we checked into our room I had to summon housekeeping to change the bathmat as it was frayed and extremely tired as some of the towels.The only saving grace was that the room was a decent size. The food was not first class as its reputation. La Dame was supposed to be their top of the line restaurant which charged $60. pp extra. Definitely not worth it. Stated in their literature is that premium wines are included. This is false as the Chardonnay served was the cheapest reserve of Wente, Morning Fog, when Riva Ranch is only a few dollars more. On several occasions the raspberries at the morning buffet were moldy. The avocado was shockingly served to us when it was overripe and black. Regular yogurt was at the buffet when Greek style was available but we had to ask for it. Why are there items available but not on the menu? This is not what I expected for the money spent. I have sailed on many other high-end ships and this did not measure up. Furthermore, I have received no email regarding my negative comments that I painstakingly wrote before leaving the ship. 4 of our group were so dissatisfied they left the ship after only a few days on board. And to add insult to injury, my travel partner and I had jewelry stolen from our room. When I reported this to the customer relations dept. (Dionel Castillo), the answer was very unsatisfactory. Needless to say, I am not left with a fond memory and doubt that I will return on Silversea as there are many other cruise ships that are a dream like Oceania, Crystal, Viking and Regent who offer much superior service. Read Less
Sail Date: March 2019
Just completed an extraordinary trip 8 person family trip with our grown children and their loved ones. Trip was to celebrate my wife's 70th birthday with the family, but the Galapagos and Silversea provided the perfect backdrop. Many ... Read More
Just completed an extraordinary trip 8 person family trip with our grown children and their loved ones. Trip was to celebrate my wife's 70th birthday with the family, but the Galapagos and Silversea provided the perfect backdrop. Many of the other reviews have mentioned the magnificence of the islands and the fauna and flora. I'll only add that words can not adequately express what one will experience either in the water or on the land. We have lived and traveled in many countries, but never have we experienced the wonders of snorkeling up close (sometimes inches away)with sea lions, manta rays, sharks, galapagos penguins, sea turtles, and more all within the same ecosystem. Bottom line-the western Galapagos is everything and more than you've read. The ship itself is dated, but certainly very acceptable for a Silversea cruise.In fairness the new Silversea Galapagos ship arrives in 2020. Rooms were very good, but somewhat short on storage space. We loved the location of our room # 345 as it was central to the meeting room, exit to the Zodiaks, dining room. The crew from wait staff to expedition were fabulous. The young chef (Andrea) was amazing in the preparation of her lunch and dinner menus-fish lovers will marvel at what can be prepared. The expedition crew/guides were extremely engaging and knowledgeable, and I'd be surprised if there was a better group of guides in the Galapagos. Finally a note of caution on the activities in general. This is not a sit back and relax cruise. If you are not on a hike (sometimes quite challenging), then you're in the water snorkeling. In other words one is very active during the day, and after dinner did you rarely see anyone on deck after 10pm because people were in bed and exhausted. If mobility is a concern, then I would carefully consider if this is the right trip. This trip will always have a very special memories for my family. Read Less
1 Helpful Vote
Sail Date: March 2019
The Galapagos are a GREAT place to visit. We were onboard the Silver Galapagos from May 30 to April 6, 2019. We chose the rainy season as the temperatures were to be warmer and the seas calmer. We were blessed to have calm seas, ... Read More
The Galapagos are a GREAT place to visit. We were onboard the Silver Galapagos from May 30 to April 6, 2019. We chose the rainy season as the temperatures were to be warmer and the seas calmer. We were blessed to have calm seas, warm days and only SPRINKLES of rain on a couple of days. With the calm seas, there were several opportunities for kayaking. While kayaking, we had sea lions trail us, saw beautiful sea stars (starfish) through the crystal waters along with turtles, iguanas and birds. The snorkeling trips were a highlight. We saw penguins, turtles, sea lions and fish all within a few feet. They seemed unconcerned with humans. Take a GoPro for underwater photos and videos. I was quite happy that I had purchased insulated thermal liners (recommended by Silversea) for under the short sleeve and short length wet suit that Silversea provided. With the insulated thermal liners (the bottoms looked like leggings but were from ScubaPro) we could enjoy the time in the cold water and were protected from the sun. It was an incredible adventure! The Galapagos are a great place to see nature up close and unwind. As noted in several reviews the ship is dated but the crew made up for that with incredible service. They were on top of everything. The small size of the ship makes it easy to get around and getting on and off the ship with the Zodiacs was quick, simple and safe. Most landings were wet so you will need water shoes. The small size also enables you to meet new friends. You see the same folks on the excursions, in the dining room and at the meetings and it’s easy to develop friendships. Our group was dealing with celiac and some food allergies to dairy, garlic and onions. Concierge Chistian, Chef Andrea Cruz and our waiter Guillermo Reina kept us safe. Chef Andrea went above and aboard in preparing delicious, safe food for us. Chef Andrea was often out during the buffets and she would always point out safe foods for me on the buffet. She made Ecuadorian stew and other special foods specifically for us. During a cooking demonstration, she even made me my own ceviche that fit my dietary restrictions! For those who require gluten free, but without the dairy allergy, they had Yucca rolls that were enjoyed by many on board the ship. The buffet was well designed with breads in a special area which made the possibility of cross contamination with gluten less. Guillermo did a great job of communicating with us about our food so we knew it hadn’t been mixed up with another order. Chistian continually checked on us to see if we needed anything. This incredible team kept us feeling well so we could enjoy this beautiful area of the world!!! Remember with food allergies to let the cruise company know when you book your reservation. Then when filling out the online forms, list the food allergies again. When you board the ship meet with the concierge to answer all questions. Silversea did a great job of keeping us safe. While snorkeling and kayaking, each group of about 12 had a guide and zodiac driver that watched over the group. During hikes, the guide watched over the group, giving help or suggestions to anyone who needed help. The Hikes were more strolls than hikes. We would walk for a bit and then listen to our guide. Some islands had very uneven surfaces that required caution. We saw flamingoes, turtles, iguanas and the blue footed boobie. Insects were only a problem on Las Bachas, Santa Cruz Island beach. I was glad to have some insect repellent. Be advised that our flight from Quito to the Galapagos included a stop in Guayaquil. We stayed on the same plane, but it did add time. Additionally, it was a long day to get home. We were out of the cabins at 7:30 am and off to breakfast. Zodiacs transported us to the dock to waiting buses at 9:30 am. Shopping at the Baltra Airport was good for hats, t-shirts, etc. with prices comparable with Puerto Ayora. Looking back, I would have skipped shopping in Puerto Ayora and purchased gifts at the Baltra airport. We arrived in Guayaquil airport at around 4pm. We were provided with a day room at the Hotel Oro Verde, the hotel is beautiful, the city less so. We would have liked more time at the hotel and less at the airport. We were in the lobby by 7:45 for our transfer to our flight to Miami. We booked our own flight into Quito and out of Guayaquil, because we wanted control over the time of our flights, number of stops and wanted to have business class seats. We booked our transfer from Quito airport to the J.W.Mariott through the hotel. This worked well and the driver was on time and pleasant. We used Silversea for all other flights and transfers. We were pleased to have them take care of the baggage and details. At the Guayaquil airport, about an hour before our flight was to leave, the airline started doing random searches of carry on and checked bags. Your name was called, and you were asked to approach the ticket counter. For checked bags, an airline representative took you down an elevator to your suitcase where they ask you to unlock your suitcase. They did a quick search and you were asked to relock the suitcase. It was a bit unsettling at first, but it was not a big deal. Final note, this is an active cruise. There are typically 3 events during the day hikes , snorkeling trips, zodiac rides etc depending on the island. There is some time to rest but not a lot. It’s tiring but well worth it! Galapagos Islands are beautiful and worth the travel time to get there. We are so glad we went. Our hope is that our review helps others with food challenges or just someone who wants more details about the trip. Read Less
Sail Date: March 2019
The Silversea expedition ship Silver Cloud may be old, but it’s totally modern, attractive and comfortable. My wife and I had a wonderful 34-day cruise in spring 2019 from Capetown to Lisbon, stopping at 17 places in western Africa. Our ... Read More
The Silversea expedition ship Silver Cloud may be old, but it’s totally modern, attractive and comfortable. My wife and I had a wonderful 34-day cruise in spring 2019 from Capetown to Lisbon, stopping at 17 places in western Africa. Our suite was great, as were the staff and the public areas. Food ranged from good to very good, sometimes excellent. There were shortcomings. Three scheduled ports were dropped before we left because of security issues. People booking this cruise in the future need to know they may not get all the ports they paid for. Also, not all the ship excursions were well-run and supervised. And the enrichment speakers could have been better. The Ship. Built in 1994 and heavily refurbished in 2017, the Cloud looks like a real ship. It’s almost perfectly maintained. Painters were frequently seen doing touch-ups, a sign of a well-run vessel. Suites have pleasant, usable balconies, two chairs, a sofa, a coffee table and a desk, and small but utilitarian bathrooms with a shower. Storage space was okay. We asked to have one chair removed, as it crowded the room and wasn’t needed, but the staff refused. Soundproofing between rooms was inadequate. Basic wifi was free and worked well most of the time. Air conditioning was okay. We had Room 622—a perfect location. The pool area had sufficient lounges, but one of the whirlpools was too cold and sometimes closed and complaints failed to correct the situation. The captain, Vincent Taillard, and the ship officers were cordial but standoffish. The social director, Moss Hills, was delightful. And quietly famous. Years ago, with another company, he helped lead the successful abandonment of a sinking cruise ship. The Food. We’re critical people, and we mostly enjoyed the meals. A few dishes seemed too edgy. The breakfast buffet could have used more variety. And, like seemingly all cruise ships, the Cloud featured awful frozen hash-brown potato patties. A reuben sandwich at lunch was terrible. How about some simple recognizable grilled sandwiches? Overall, we had good choices and found the food at least good and sometimes excellent. I had fillet mignon four times—really good each time. Wine and cocktails flowed freely. We enjoyed every glass of wine we drank, although we realize they don’t serve $40-a-bottle wine. Room service food was good. Waiters were good. The Restaurant, where you don’t need reservations, was the best. La Terrazza, which features Italian in the evening, lacked variety. The Grill, on the outdoor deck, features a grill-your-own meat on a hot volcanic rock. We went once. Never again. I guess some people like the concept. We don’t. Why not just have a good outdoor grill/barbecue? There is a specialty French restaurant that requires a steep extra charge. The Expedition. The Cloud fell short here. Admittedly the itinerary was ambitious, including places were many ships never go, in a difficult environment. We wanted to experience the sights and culture of west Africa first-hand. We did. Every port offered a least one shore excursion covered by the ship fare. Some were great. Some were okay. Some sadly lacking. Some didn’t deliver what was promised when we reserved. Guides were sometimes poor. Supervision from the ship expedition staff was too-frequently lacking. The expedition leader, Nicki D’Souza, was not up to the task. Silversea needs to hire people from Tauck to demonstrate how to run tours. We had one great speaker—a former top assistant to Nelson Mandela. But where were the black professors, journalists or politicians from west Africa? Not on our ship. Conclusion. We’re not sure we’d book the cruise again. It’s really expensive. The missed ports and the shaky shore excursions were irritating. We could and should have gotten more for our money. But we accomplished a lot of our goals and we learned and we had fun. Read Less
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