My family of 5 visited Aquaventure as day visitors from the Disney Dream. There does not appear to be any capacity limits-- lines are incredibly long, and there are not enough chairs available. Staff, aside from the drink waiters, are unfriendly. We would've made the best of it and not returned and probably not bothered even writing this review had that been the gist of our experience.......... However, being robbed gave us insight worth sharing. Our backpack was left unattended while we went on one slide-- there were no chaises available so we asked a staff member if it would be OK for us to leave our bag (with disposable cameras, flip flops, coverups and sunscreen inside it), nearby her chair. She said yes. When we returned to retrieve our bag- the employee and our bag was gone. After much hassle, we were directed to a small "Security" shed with one woman staffer present. She took the report and sat back down at her desk. My husband had gone to get our actual valuables out of the locker so I waited by security. As I waited, a couple approached in tears to report their missing child. The security lady took their report with the exact same nonchalance that she had treated mine. It was absolutely appalling to watch a mother tearfully describe her son's bathing suit while this "security" person looked off lackadaisically like there were a million other things requiring her attention. Needless to say, we didn't get our bag back... but Atlantis did try to charge us $50 for the locker key that was in our stolen bag. HA. They watched us board our van back to the ship in wet bathing suits, barefoot and didn't bat an eye. We spent $919 on tickets and were treated like garbage, but the lack of humanity shown to the people missing their child at a sprawling water park bordered by the ocean was perhaps the single worst example of customer service I have ever witnessed in my life. Buyer beware, they will take your money with a scowl and not give one iota about your safety or enjoyment.
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