From the beginning it started wrong: the ticket showed to meet at station #3. When I got there, I was told to keep walking to the first lamp post which had no sign. We all had to stand in line while the tour rep counted and recounted again ... Read More
From the beginning it started wrong: the ticket showed to meet at station #3. When I got there, I was told to keep walking to the first lamp post which had no sign. We all had to stand in line while the tour rep counted and recounted again and again. I kept seeing the rest of the tours walk by. It started raining heavily and the three tour reps didn’t care at all. Everybody started taking out our towels. When I told the rep we should move out of the rain, she barked at me (literally there is no other way to describe her tone and actions) “let me see your ticket, the tour leaves at 9:30, thank you very much” – in a very sarcastic tone. I told her I did not appreciate her tone and that she was going to get a bad review. And we were kept there in the pouring rain. After 10 minutes, we were told to walk to the buses. Right in front of the buses, there were roofs where we could have waited instead of been in the rain. Obviously, when we got in the bus the air conditioning made us freeze in our wet clothes, and the towels were soaked too. So, we were shivering throughout the whole 30 minute drive to the beach. Even the tour rep Vilma said she was freezing. All this could have been avoided with a little common sense from the tour rep who took her name tag off (the tour was on July 5, 2016 and it was not Vilma, nor the young tour rep).
At the beach, the tour reps just sat on the bar and were more interested in selling the spa service, instead of telling us what to do with the lunch tickets. When I asked the waiter, he said “I don’t know, go ask the woman in the yellow shirt”. The food was cold, waitress never came back to offer another drink, it was like we were an annoyance to them.
At the end of the tour, Vilma kept asking for tips for her and Charlie for like 5 minutes saying it was not included in the tour and extending the bucket when you got off the bus. It was not the relaxing experience a the beach I had envisioned. Read Less