We had booked the Kennedy Space Shuttle shuttle but were not informed in advance that the trip would be extended 1.5 hours due to a space shuttle launch that day. We arrived on the bus and were told to "be patient." The 30 minute bus ride turned into 2.5 hours on a bus with no bathroom. They would not allow kids to get off who needed to use the restroom, the entire bus was begging the driver and tour guide to go back to the ship and they refused. Security removed a man from the bus while waiting to enter the space center who was arguing for his daughter to be allowed to get off the bus to use the restroom. Once we arrived at the space center, the crowds were so massive, we literally waited in line the entire time, did one activity, food lines were ridiculous. When we returned, many people requested refunds, we lost an entire day of the cruise, did not see anything at the space center, the cruise line did not fully disclose all the relevant information. We were refunded 30% of the fee, no exceptions.
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Royal Caribbean International