2 Reviews Written
Portland – we purchased the “Traditional Maine Experience – Lobster Bake Dinner and Narrow ...
Sail Date: August 2016
Portland – we purchased the “Traditional Maine Experience – Lobster Bake Dinner and Narrow Gauge Railroad.” It started off very poorly. We disembarked the ship one hour before our excusion meeting time. The meeting location was ... Read More
Portland – we purchased the “Traditional Maine Experience – Lobster Bake Dinner and Narrow Gauge Railroad.” It started off very poorly. We disembarked the ship one hour before our excusion meeting time. The meeting location was “in the parking lot at the end of the dock.” We went to the end of the dock and found a woman dressed in a yellow reflective vest with “Tour Guide” printed on it. We informed her of the tour that we were on and she indicated a location where we should meet in about 45 minutes for our tour. We returned to the same location at the appointed time to find several hundred passengers all crowded into a small area with a single Royal Caribbean crew member trying to shout instructions (in a Jamaican accent) without the benefit of a bullhorn and any other device. When it appeared the he was calling out excursions other than ours, we forcefully made our way through the crowd to him to find out about ours. He then indicated that we were in the completely wrong location and that our excusion was meeting on the other side of the security building. We hurried around th building to find that our excursion had already departed the meeting location. Lucky for us, the group left on foot and we were able to catch up with the group. In our opinion, this is a huge fail on the part of Royal Caribbean. Very little organization at the cruise port with an insufficient number of knowledgabe personnel with accurate information. More signage would be extremely helpful. As for the excusion itself, it was a significant let down. The Narrow Gauge train ride lasted about 30 minutes, but it only travelled about 3 miltes total – 1.5 miles up the coast, then stopped, reversed direction and went 1.5 miles back to where it started. The narrarator onboard told us all about narrow gauge railroading but very little about Portland. The highlite of the excusion was the lobster dinner. The train stopped, all personnel with wrist bands were asked to get off and herded over to a white tent. Inside were set plastic tables and plastic chairs over unlevel and unstable ground. There wre not enough place settings for all the guests that had paid for the excursion. It was a relatively warm day and there were containers of ice water, iced tea and lemonade provided. However, there was insufficient quantity for the number of guests and the liquids ran out and were not replenished. The lobster meal consisted of a whole lobster, an ear of corn on the cob, a plate of about 8 mussels, a very small piece of cornbread, one small container (about 2 tablespoons) of potato salad and a like container of cole slaw. There lobster was quite good, the cornbread very dry, and the ear of corn without flavor. Several individuals went about the tables removing the scraps off the tables. All told, I would say that this excursion was not worth the price of $109 per person. Read Less
Shore Excursion Provider: Royal Caribbean International