We organised Rayna Tours to collect us from the Dubai port, and had received a confirmation of our booking stating time, date and pick-up location. We had fully pre-paid this tour. We were at the pick-up location at least an hour before pick up time. They simply did not turn up. We had the security guard on lookout for us, as there was a terrible sandstorm, he said that they had not come by at all. We rang Rayna Tours, who said that they had already left, and because they could not contact us by phone, they just didn't bother to come and pick us up. When we spoke to them, they were very rude and dismissive, and really not interested at all.
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