1. Home
  2. Cruise Lines
  3. Saga Cruises
  4. Saga Cruises Cruise Reviews

4 Saga Cruises Cruise Reviews

Departure Date: 11/09/2012 Cruise: Best of the Baltic Cabin Number: 10040 We booked by telephone. At the time of booking I asked for confirmation that all the problems the Sapphire was having were fixed. I was assured they were. ... Read More
Departure Date: 11/09/2012 Cruise: Best of the Baltic Cabin Number: 10040 We booked by telephone. At the time of booking I asked for confirmation that all the problems the Sapphire was having were fixed. I was assured they were. They weren't. The booking experience was acceptable. We did call the aftersales service and they were helpful. Level of booking service was good. Accuracy of information on cruise documents was poor as I had told them I am American and they put me down as British. Preholiday administration was ok after I got my nationality straightened out. Improvements could be made by paying closer attention to what the customers are telling you when they book. Also, don't confirm information unless you know it is true because it may come back and bite you in the behind. The Saga arranged travel was acceptable. We had a shared journey and the car was too small for four large people and lots of luggage. The driver was nice and the journey was ok but he drove too fast when he didn't need to. We sailed from Dover England and the port experience was acceptable. Opinion of Captains, staff and crew is that the ones we actually came in contact with (very few) were professional, the exception being Horst Pint, the hotel manager. He and I got into an altercation the first day, even before we sailed, when I most adamantly expressed my opinion of the exorbitant charge for the internet. We paid upward of £10,000 for this cruise and I would have expected the internet to be included or AT LEAST a more reasonable price. Mr Pint practically threw some vouchers at me and said to come back when I wanted more. Then, he made a rude remark about my being American. I was not impressed and this started my cruise off on a sour note. So far as the rest of the question, I don't agree with using cabin staff and stewards for entertainers. Some of them were woefully lacking. The Flanagan Trio were excellent as were the Perfect Mood. Rosalind Whyte was an excellent speaker; the other two were so-so. Haji and Michael in the computer room tried hard, but they are not instructors. Recommendations: Ask the staff not to pass the buck when asked to do something. So many times I was told, I will take care of that for your Madam, but that is so-and-so's job. Also, please ask the staff to stay out of the lifts during busy times. The lifts were slow enough without having a staff member dragging a heavy piece of equipment into it. I had to actually ask a young man to please exit the lift with his equipment so that a lady in a wheel chair and her husband could get on to go to dinner. I was almost knocked over by a maintenance man rushing out of the lift as I tried to get on it. Efficiency of embarkation was ok. The welcome on board and porterage of luggage was good. We had a superior deluxe stateroom and the standard of the room versus the money it cost us was very, very poor. The room was clean enough but the bathroom smelled strongly of sewage the entire time we were on board and one night it smelled so strongly of a chemical smell (hydrochloric acid or an acid drain cleaner) that I became ill with burning eyes and throat and a headache. Not very good health and safety for a ship like the Sapphire. The carpet in our room was bunched up in the middle of the room and for someone with difficulty walking such as me, it was dangerous. We called about it but they never did get it right. The air conditioning didn't work and the room was cold so they brought an oil heater. What a laugh. The bathroom stayed cold. The room had no soundproofing and we could hear people walking above us at all times during day and night. We could also hear the people in the next room when they used the toilet. Charming. Public rooms were mostly nice and the quality of the food was at times very good and at times barely acceptable. We seem to have the same items a lot with not that much variation. Coffee in the morning was so slow in coming that sometimes we had finished our breakfast before it was poured. I finally said something about it and the service did improve. Some of the dining staff were very nice, i.e., Dexter and Icy especially, but some were surly and unhelpful. The Computer Centre was ok but sadly underutilised due to the cost of using the internet. The lads who took the photos did an excellent job on the video and the photos they took seemed reasonably priced. The excursions were very expensive but that is to be expected. Local guides were mostly good. Copenhagen buffet lunch was a totally disaster as there were way too many people trying to get food, eat, have coffee and use the toilet in 45 minutes. Everyone was snatching and grabbing and gathered around the food five layers deep. It was a terrible experience. It certainly could have been better organised. Excursion staff were either very excellent or very dismal. We had both. General: The cruise overall was sadly lacking and does not compare to what was offered in the brochure. It seems as if Saga are cutting corners in the quantity of food offered, entertainment, daily programmes, etc. The hot tubs were never open when we went to use them. The Drawing Room was badly designed as people were all over each other and at times, could scarcely pass in the corridor. The acoustics in the Pole to Pole restaurant were terrible and one had to shout to carry on a conversation with one's tablemates. We definitely will not use Saga again for anything as I feel they really let us down on this cruise and definitely will not recommend Saga to anyone as a premium cruise company, quite the opposite. I know there are many people who swear by Saga, but I am not one of them. I think this memo explains the reasons why and there were other niggling things which I have omitted to include. This is not my first ocean cruise as I have cruised most of the oceans of the world with many different companies. This was the first and last time with Saga. Never again. The ship was tired looking and acting and we broke down once. Captain McClundie was brilliant and an excellent Captain; one of the best I have sailed with. Read Less
Sail Date September 2012
This old and tired ship is well past its sell-by date and unbelievably Saga are renaming it back to Pearl 2 which it was before it became Quest for Adventure. I booked the holiday as Saga usually have special events to introduce solo ... Read More
This old and tired ship is well past its sell-by date and unbelievably Saga are renaming it back to Pearl 2 which it was before it became Quest for Adventure. I booked the holiday as Saga usually have special events to introduce solo travellers - not this time sadly and it was the subject of many complaints. Having paid a great deal for an outside cabin, the window was caked with dried salt and never cleaned the whole cruise. This applied to large picture windows in the library area as well. That is normal routine cleaning on all ships but not this one. I found the amenities sadly lacking and the small swimming pool with rusty steps very uninviting. The main sunbathing deck was under the funnel which sometimes belched out filthy black smoke, depositing soot particles on the sunbed cushions below. Entertainment apparently had to be provided by the wonderful overworked crew and it was embarrassingly amateurish. Saga need to pay for real entertainers as there were only 2 singers and 2 pianists provided. The Discovery Lounge is not designed to watch shows as there is no raised stage or tiered seating. Views are also blocked by pillars. The cinema was a joke as the small screen could not show widescreen films and only basic seating provided. "Free" seating for dinner meant singles were put on whatever table had space and was not what I envisaged when booking as usually singles are put together. Food was mediocre and nothing like the quality enjoyed on most cruise ships these days. The fresh fruit at breakfast and lunch was cut into small pieces and both pineapple and banana were often brown and overripe. The casual "Verandah" dining area for lunch and breakfast was very badly arranged and involved a lot of walking from one corner to the other and then to the middle etc. Not diner friendly and it could have been much better set out. Shore excursions were quite expensive and,since there were no singles meetings, it was not possible to arrange our own tours which I had always done with my late husband. We had an expensive tour supposedly to see Bequia and Mustique by catamaran but this in no way accorded to the description given and the travel desk did not want to know about us on our return, telling us to write to head office. We had paid £99 for this trip that turned out to be 2 hours on a catamaran and being physically hauled ashore at Mustique as there was no gangway provided. Embarcation and disembarcation was very well organised at all times. The flight back with Monarch was dreadful and, looking at airline reviews,their reputation says it all. Saga need to change their charter airline. Obviously, I will not cruise with Saga again and have passed on my comments to their Head Office. I am still waiting for the results of their "investigation". Read Less
Sail Date December 2012
After a short journey to the ship,the boarding process was easy and quick. My first reaction was to a strong unpleasant smell,this smell persisted all over the ship and the whole of the cruise.The cabin was larger than I have experienced ... Read More
After a short journey to the ship,the boarding process was easy and quick. My first reaction was to a strong unpleasant smell,this smell persisted all over the ship and the whole of the cruise.The cabin was larger than I have experienced before,clean but very Spartan in décor,the bed was comfortable,plenty of wardrobe and cupboard space. In the veranda restaurant the seating is uncomfortable and far too low for the tables.Many of the staff here,though polite and helpful spoke very poor English which does not help. The pole to pole restaurant is so much better in term's of seating and communication,so we chose this after two days.One is able to book a table also which can be an advantage when one is tired of listening to those who plague their fellow cruisers with tales of all the cruises they have been on. Entertainment is not of very high standard and even the lectures were mediocre. However,we did find our niche in the Coopers bar,where there was a very fine pianist each night, The excursions with Saga are way over priced compared to other companies,we took the trip to Fram railway which cost £74 each,it took us half way up the line,others who made their own arrangements journeyed to the top for £40 each.The "free" wifi is so bad that it was mostly a waste of time trying to connect even when sitting almost next to the ships main public computers.Add the fact that we were woken every morning at around 7.45am by announcement by the captain,so no chance of sleeping in. Do not think we will be cruising with Saga again. Read Less
Sail Date May 2014
We chose this cruise because we hadn't seen Norway. As it was only £65 per day less than a recent Seabourn cruise we expected similar standards. It is not. Starting with the chauffeur-driven transport, we expected better than to ... Read More
We chose this cruise because we hadn't seen Norway. As it was only £65 per day less than a recent Seabourn cruise we expected similar standards. It is not. Starting with the chauffeur-driven transport, we expected better than to be wedged in a rickety old taxi. At the ship terminal we were met by Saga's ground staff, most of which matched the average age of our fellow passengers. Once we had checked in we joined the queue to get onboard, queuing must be an expectation of the older generation. We pay good money not to. The ship is very old, the average passenger age must be about 80 and modern standards of cruising are yet to be adopted. All of the non-officer staff are Philippino, they are perfectly friendly but their comprehension of English is sometimes lacking. Simple things like good coffee does not exist. We have 4 more days to survive before being shuttled home in a shabby old taxi. Note to self, stick with Seabourn if you want to be made to feel special and receive what you were promised. It will be interesting to see whether Saga's first time guarantee works as easily as their brochure implies. Read Less
Sail Date June 2019
Already Booked?

Get to know who you’ll be sailing with

Find a Cruise

Easily compare prices from multiple sites with one click