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Sail Date: July 2019
This was my first solo cruise and I chose Saga because I'd heard such good things about how they look after you, especially if you are travelling alone. Not so! I have no idea how many solo passengers there were because nothing was ... Read More
This was my first solo cruise and I chose Saga because I'd heard such good things about how they look after you, especially if you are travelling alone. Not so! I have no idea how many solo passengers there were because nothing was organised for us apart from a short get together in the lounge at the beginning of the cruise which not everyone attended. Meal times were especially excruciating where solos were seated with couples and not with other singles. In fact the whole thing seemed to be a shambles. I, with most of the other solo passengers, found myself wandering about the ship hoping to meet another lonely solo for some conversation. I made friends with couples mostly who seemed to feel a little sorry for me and some even took me under their wing. Overall I was very disappointed at the lack of social activity for the solo passengers, and I will never travel solo on a Saga cruise again for this reason. The ship, my cabin, food, service, excursions and entertainment were all great, but oh how I wished that I'd had someone to share it with. Solos beware! Read Less
7 Helpful Votes
Sail Date: April 2018
We wanted to sample the well praised cruises of Saga. The arrangements were good, a chauffeured service to and from the port, all transfer and porterage, and easy embarkation. The ship is elderly, but well cared for with excellent ... Read More
We wanted to sample the well praised cruises of Saga. The arrangements were good, a chauffeured service to and from the port, all transfer and porterage, and easy embarkation. The ship is elderly, but well cared for with excellent service from the onboard staff. Our A deck cabin was 2 berth, as are many on this ship, but large, with pleasant seating area, and decent size bathroom. The reception desk was close by as was the tiny, slow lift. On exploration we found to our surprise that there was no traditional, walk around promenade deck, but it was possible to walk right round the highest deck. Unfortunately access to that pleasant spot would have been difficult for many, as it involved climbing 2 outside stairways. The top deck had comfortable lounge chairs with soft cushions . Service from the staff was excellent, and they seemed to take care of all passengers very well. The meals were good, very traditional , with generous portions and varied menus, all offered with daily wine selections. As one port on our sampler cruise was cancelled, the captain declared that Saga would offer a much appreciated all inclusive service from the bar menu, as well as the daily lunch and dinner wines. There were two restaurants, both open seating, a more casual Verandah with wide choice, and the more formal dining room offering identical menus. Passengers seemed to divide equally into two groups as to which they chose. We preferred the former, and found the service pleasant and prompt. We loved the indoor heated swimming pool and sauna area , with nearby well patronised spa offering the usual type of beauty , massage and hair treatments. For entertainment we appreciated the live acts, from the enthusiastic house performers , and guest entertainers. The seating was comfortable, with good sight lines to the stage. There was a small cinema on board, and also live music for dancing or listening. We had been a little worried that we would find Saga a bit too staid, but we thoroughly enjoyed our short cruise, as did all the people we spoke to. It was good to see a company that seems to go out f it’s way to ensure that single, or elderly , or handicapped guests were all well cared for. We consider that the quality of cruise offered by this company far exceeds that of many of the big lines. Read Less
25 Helpful Votes
Sail Date: December 2017
As well travelled cruisers with several other companies we wanted to try out the SAGA experience so booked a superior cabin on their 17 day Scandinavian Christmas. My wife and I are in our early 70's so thought it would be a nice ... Read More
As well travelled cruisers with several other companies we wanted to try out the SAGA experience so booked a superior cabin on their 17 day Scandinavian Christmas. My wife and I are in our early 70's so thought it would be a nice change. To some extent there were parts of the cruise we enjoyed but to ever repeat the experience again regrettably it would not be for us. We paid for a superior cabin on Deck it with a Balcony and this was our first disappointment. We were surprised and disappointed how small this cabin was, it only had a low oval coffee table with one lounge chair and a dining chair at the other side of the bed as a result it was impracticable to have a meal in the cabin, which was one of the reasons for choosing the Superior cabin. The balcony of our cabin was so narrow it was impossible to sit down on the chairs provided. It could be better described as no bigger than a window box. We paid a total of almost 11K for this cruise we consider was grossly overpriced, despite the tips being included as well as a courier service to and from the ship. The one aspect we didn't like was the fact that the seasoned SAGA regulars become members of the Britannia Club after so many cruises and there are several perks these guys have over the remaining guests. The best dining options on board was the Thai East to West Restaurant which provided stunning cuisine in a very conducive environment but regrettably we were only able to dine there twice during our 17 day cruise. We spoke to a couple who were gold Britannia members who were able to dine there on six occasions. Whilst the food was reasonably good with good choices the Thai restaurants was certainly the finest dining experience. The very best feature of this service was undoubtedly the Thai service staff who were all impeccable throughout. They were personable, extremely efficient and helpful, hard working and were responsive to our every need. We dearly hope that SAGA pass on ALL the included service tips to theses dedicated and loyal individuals. The second part of this cruise involved us spending four days on the ship cruising from Stockholm to Bremerhaven and during this time all the public areas became unbearable to spend time in due to the fact of being confined inside with limited seating space being available. In this last few days most passengers had developed coughs and sneezes and we and several others left the ship with a serious chest infection mainly due to this confinement. Whilst a small ship has its advantages it also has its limitations as well. The entertainment on board was variable with the usual song and dance troop the best features were the classical guitarist and the banjo playing comedian both of which proved very popular. Likewise most of the guest speakers were informative and presented well one in particular a marine so called expert was utterly boring in reading for almost an hour from a rigid script. One night a magician was the guest artist and this show was very amateurish or perhaps we were sitting to close to the action to see all his many failings. He only made one appearance of a planned repeat performance. This whole experience was memorable for the wrong reasons which of course we shall not be repeating. The so called SAGA Britannia family has a masonic feel to it which offered these regular cruises the many advantages mentioned. We didn't feel that several advantages were offered to these individuals after we paid highly for supposedly the same experience. We shall in future stick to what we know and like and therefore will not be pursuing any more SAGA nights towards Britannia Membership. Read Less
29 Helpful Votes
Sail Date: July 2016
We have cruised with Saga several times before, enjoying their small ship atmosphere, and were keen to visit the Norwegian Fjords. Saga Sapphire is a spacious ship and the cabins (we were in an outside cabin on level 5) are a generous ... Read More
We have cruised with Saga several times before, enjoying their small ship atmosphere, and were keen to visit the Norwegian Fjords. Saga Sapphire is a spacious ship and the cabins (we were in an outside cabin on level 5) are a generous size. Our first shock was, when booking, to find that two days after receiving the brochure we found that prices has been increased by 10% - all cabins as offered were already sold. We almost cancelled, but decided we liked the itinerary so confirmed the booking. Not a good start,however, and not handled very diplomatically by Saga staff. The staff on board were from many countries - the captain and the "cruise director" were British; deck and engineering officers of various European nationalities; catering and "hotel" staff mostly Filipino; entertainment by performers from several European countries. Some aspects of the cruise were as we had expected from previous experiences with Saga. Filipino staff all friendly and diligent - no reason to fault them. Food generally good, but let down by some very poor meals - consistency not as good a we had been used to. Bars and (free) wine with meals - no problems. Entertainment was mixed, however. Some good performers were overwhelmed by the resident backing "orchestra" - pianist and guitar drowning out the voices, violin soloists etc. No attempt to mix sound properly. And there didn't appear to be anyone taking an interest in resolving the problem - the "Cruise Director" was busy telling us all how wonderful it was, with no time it seemed, to check it was as good as he believed.. (We have over fifty years of experience in musical shows so know good from bad..) Then we were very disappointed to be given some basic info about towns we were to visit, but barely anything about the fjords - which was the basic reason for coming on the cruise. In the event we saw no fjords in normal daytime hours except on excursions. When we were due to see fjords at night (in daylight still, of course) there was inadequate (or no) guidance on when to be on deck so we missed them. We also found that, particularly in Bergen, the ship was allocate a berth four miles form the town centre. Saga does not rate highly with the port, it seems. Finally, it took us four hours from berthing at Dover before we left the port. We saw no evidence of any supervision of the multitude of staff rushing around; embarking crew were mixed up with disembarking passengers; our taxi driver had himself been waiting over four hours. Chaos reigned. We gained the impression that Saga is now a very small outfit trying to punch above its weight in a very competitive market. In the past they appeared to keep going. On this performance they failed to provide the vision, the management or the supervision that are needed to survive in the same league. We will not be cruising with them again. Read Less
35 Helpful Votes
Sail Date: May 2015
For our 40th wedding anniversary we decided on a cruise and as it was our 1st time we chose Saga because of their reputation and smaller ships. When we spoke to the sale advisor's we emphasized why we were booking the holiday and ... Read More
For our 40th wedding anniversary we decided on a cruise and as it was our 1st time we chose Saga because of their reputation and smaller ships. When we spoke to the sale advisor's we emphasized why we were booking the holiday and requested a larger Superior cabin with a balcony as this was a special occasion. Their brochure quotes “Larger cabins up to 270 square feet”. When calling their office regarding other queries we double checked that this cabin would meet our requirements and was assured this was the case. We were surprised and disappointed how small this cabin was, it only had a low oval coffee table with one lounge chair and a dining chair at the other side of the bed as a result it was impracticable to have an intimate meal, which was one of the reasons for choosing the Superior cabin. The balcony of our cabin was so narrow it was impossible to sit down on the chairs provided. A travel lodge room is bigger than this cabin with 2 proper chairs. We later discovered from visiting a fellow cruiser’s standard outside cabin on deck 6 was larger and more like a “large hotel room than a ship cabin” as quoted in their brochure. At no point whilst speaking to the sales advisor's was this explained nor does it show this in the brochure or on line. Had we been informed at the time of booking of these differences we would not have chosen a Superior cabin with a balcony. Having paid £754.00 extra for a smaller cabin with a balcony of little use seems excessive at least. We would also comment on the dining arrangements, these were advertised as being available in the evenings from 6:45pm until 9:00pm as a single sitting, after arriving back from a trip late one evening we went down to dinner only to find we were rushed at every stage from order to dessert Norway was a lovely country but our experience of this cruise was spoilt by the comments above and found the cruise was certainly not value for money. Don't get sucked in to higher priced cabins unless you are fully aware of what is on offer, as all is not as it appears. Read Less
4 Helpful Votes
Sail Date: May 2014
I enjoyed the Cruise, and have just booked another one in July on Saga Pearl, The only thing I would say is, as I was Travelling on my own, it would have been nice, if all single travelling passengers could have an introduction when we ... Read More
I enjoyed the Cruise, and have just booked another one in July on Saga Pearl, The only thing I would say is, as I was Travelling on my own, it would have been nice, if all single travelling passengers could have an introduction when we board the ship, as I found I was on a table with couples, and didn't have anyone to pal up with. Also I was not keen on the loud speaker in the morning to wake you up. Otherwise everything was lovely. Could people that are travelling alone not be put on a table with other single people , maybe this is something you could look at. I went down for breakfast one morning just after 9.Oclock to find the restaurant closed, there was another one where you helped yourself, but the table service restaurant closed , not good for the people that are not early risers. S. Webster Read Less
7 Helpful Votes
Sail Date: June 2013
We had reservations about travelling with Saga but upon recommendation decided to give it a try. The shared car travel to Dover was excellent, booking in was OK and the cabin one of the best we have ever been in - lots of space and a ... Read More
We had reservations about travelling with Saga but upon recommendation decided to give it a try. The shared car travel to Dover was excellent, booking in was OK and the cabin one of the best we have ever been in - lots of space and a superb bathroom. The first meal was OK but nothing outstanding. We prefer a fixed table as my husband is in a wheelchair and I had to queue to following day to have this privilege. The start of many rules and regulations. At the second port there was a problem with the engine which we told about at dinner after an excursion. This was Saturday evening and we were told a part was being flown in the following day. We should have realised that this would not happen as it was a weekend and a public holiday in Norway. In the event we spent 3 days in port - complimentary excursions were arranged but not everybody wanted to spend time on a coach. We eventually set sail for Spitsbergen but were advised that 2 ports would be missed out on our return journey - notably Tromso and Gerainger fjord (this to me was the highlight of the holiday). We then learned that several people had been on the equivalent cruise last year and spent 4 days in Tromso becaused of engine problems. In addition to this an afternoon cruise in Longyearben was altered to 7.15am and our time in Bergen was cut from all day to 4 hours. The return cruise from Spitsbergen involved 3.5 days at sea, a 4 hours stop and then a further 2.5 days at sea, back to Dover. Because of the weather many outdoor activities could not be carried out and the talks were specific to certain interests - not helped that they took place in the Britannia Lounge which is cramped and has poor acoustics and visibility. Another complaint is the extortionate price of wifi. We purchased 2 packages and had a total of wifi use for 6 days. When I queried this with a member of staff who supposedly assisted with computer problems I was accused of not logging off after using my email. As my husband used to run an IT company this was hardly likely to be the case. Back to the food - breakfasts were buffet style and could not be faulted, however the choice at lunch and dinner became monotonous and the fact that virtually every meal was served with broccoli and carrots says it all. The food was very bland and in our opinion catered for the elderly palate. Not everyone over the age of 65 wants boring safe food. The exception to this was our visit to East and West which was superb. For anyone thinking Saga would be geared up to help the disabled - forget it. We have never experienced any problem with getting my husband on and off a ship in his wheelchair but Saga says it is against health and safety to take someone down the gangway in a wheelchair! Additionally the only disabled toilets were on Deck 5 - the restaurants are on Decks 7 and 9. On our return we were offered a refund which we accepted. However I still await a response to my letter giving constructive criticism. Needless to say we will never travel with Saga again. Read Less
5 Helpful Votes
Sail Date: March 2013
This will be the second time we have used this ship as the food and the staff very good. It is for a maturer crowd but this time round it was like being on a hospital ship. Wheelchairs and walking sticks everywhere. We felt sorry for ... Read More
This will be the second time we have used this ship as the food and the staff very good. It is for a maturer crowd but this time round it was like being on a hospital ship. Wheelchairs and walking sticks everywhere. We felt sorry for the staff as they seemed to have to work as carers for a lot of the passengers. We are both retired ourselves but felt uncomfortable due to the disabled on the ship. We presume the infirm go on the ship because of being looked after. Not having a go at the disabled but the ship was not like this last time. The show lounge "Britannia" is where the shows are held is unsuitable for the amount of people. It is not laid out as a theatre due to the size of the ship so if you ate late as we did, you did not get a good view. Acts were so so but nothing to write home about and have seen a lot better. Most of the passengers seem to want to eat early so they could get to the show lounge early and grab the front seats which is so irrating. These would be the same people who hogged the sun loungers and left their personal belongings on the chairs whilst eating or going ashore. All in all not a quality ship. The cabin was fine. Do not bother paying extra for a balcony unless you are on Deck 10 as the balconies on Deck 8 are not worthing paying for. This time we had the extra space inside the cabin and a big window instead which was a lot better. Plenty of wardrobe space and hangers, toiletries. Steward attentive. Fresh fruit left in your room every couple of days. This time we noticed when having coffee after a meal in the Pole to Pole Restaurant, you got a cup and saucer, yet upstairs in the Veranda Restaurant you got mugs, even in the evening which was a bit tacky. Cannot comment on afternoon tea as there is only so much you can eat but looked plentiful and packed out with passengers who did not manage to eat enough at lunch! The same with midnight buffet. We |have tried to find out numerous times what percentage of the holiday cost is paid to the staff in tips but Saga will not answer that question. Every cruise company mentions the amount given except Saga, so they must be hiding something. We should know as the staff work very hard and go home once a year to their families. Read Less
6 Helpful Votes
Sail Date: February 2013
I have travelled with Saga on many holidays and almost 100 nights of cruising. We wanted to see the Northern Lights so we booked a cruise that started on 26th February 2013. Because of previous experiences we had confidence that this ... Read More
I have travelled with Saga on many holidays and almost 100 nights of cruising. We wanted to see the Northern Lights so we booked a cruise that started on 26th February 2013. Because of previous experiences we had confidence that this would be a great holiday. How wrong we were! The newly refurbished Saga Sapphire has very little to show for all the work. The public rooms are too small for the number of passengers and the strangely decorated Drawing room looked like an airport lounge when all the flights were delayed. People walking around trying to find somewhere to sit . The dining room (Pole to Pole) was divided up in to smaller areas making the noise levels and temperature levels too high for comfort. Because the main restaurant did not have enough seats for everybody, on some nights, usually the formal nights people were being turned away to eat in the smaller cafeteria type eatery called The Grill. Gone is the Silver Service when a waiter would bring the vegetables to you , different every night, and you could make a choice. Now the meal is put in front of you complete with vegetables, every day the same, carrots and broccoli, it became very boring. The quality of the food has dropped and cut backs are too obvious. Saga cruises were never cheap, but the prices remain the same and standards have dropped. Even the cocktail of the day is missing, there was always two and on a cold cruise one would be hot. Afternoon tea has become very predictable with only one special Viennese Tea that really seemed like the standard. The old practice of specials has gone. The special buffet lunches are also a thing of the past, more cut backs. We stayed in a suite that looked like it still had the original decor, maybe new furniture. What happened? I thought all the cabins were to be refurbished. The destinations and trips were of a very high standard, but apart from one, were also very expensive extras. To top this experience off, on the last day of the cruise I felt unwell and on returning home I was suffering severe gastric problems. My doctor arranged for tests and I was diagnosed with Campylobacter (food poisoning). As this has an incubation period of 2 to 11 days I could have only got this whilst on the cruise. Having not eaten ashore there are not many conclusions I could come to as of the cause. Sorry Saga you have lost us as customers. Read Less
3 Helpful Votes
Sail Date: January 2013
Our arrival at Barbados was handled smoothly an the tours and port stops in Grenada and Trinidad were very good. We thought the ship was looking its age and not suprised is was due a refit.The food quality was average but service very ... Read More
Our arrival at Barbados was handled smoothly an the tours and port stops in Grenada and Trinidad were very good. We thought the ship was looking its age and not suprised is was due a refit.The food quality was average but service very good. The trouble started when we headed for South America. We were late arriving in Surinam due to Tides. I would have thought the tides would have been known in advance. The next stop was cancelled because of rough sea (I think mainly late arrival). In Belem we moored in the middle of the river using local boats as tenders. Our trip to shore was hampered by sitting on plastic patio chairs which moved about on deck due to the swell, two persons fell off on the return journey. An excursion to the rain forest for three and a half hours ended up taking over seven hours due to late leaving, towing in a broken down tour boat and the captain of the tender refusing to tie up to the ship as his boat had been damaged earlier. The next tour also was delayed. At a stop at a native village we were told we could take pictures of the children with their pets, this turned out to be baby animals from the jungle,(peccaries, sloths, cayman, lizards etc. So much for conservation, Saga should not encourage this. The flight back to UK was delayed with little information why. On complaining to Saga we had a very dismissive letter saying it was all beyond their control. My second letter to them was not answered. My first and last Saga cruise. Read Less
Sail Date: December 2012
I had shared transfer to Southampton travelling from Yorkshire in 6 hours with two stops.Check in was excellent and a short wait to board and taken to cabin on 6 deck in LS grade (single standard).The cabin was small and basically equipped ... Read More
I had shared transfer to Southampton travelling from Yorkshire in 6 hours with two stops.Check in was excellent and a short wait to board and taken to cabin on 6 deck in LS grade (single standard).The cabin was small and basically equipped with shower over bath,large wardrobe space,bedside table,table by a two light window with lamp,small TV,fridge and shelving-with a single bed with duvet.This is Saga:no children!The immediate impression was of a crew who cared and wanted you to enjoy the Saga experience:they were all polite,smiling especially the waiters in the Verandah where I was to dine most evenings preferring it to the low ceiling and noise level of the main Pole to Pole.I had breakfast in the main restaurant or the Verandah Grill.The menus were always interesting although there was less choice in the Verandah.I did not try East to West restaurant although it did provide steaks. This was the Christmas & New Year cruise of 18 nights and visiting 10 ports - Lisbon,Casablanca,Agadir,Arrecife Lanzarote,Las Palmas Gran Canaria,Santa Cruz Tenerife,San Sebastian La Gomera,Santa Cruz La Palma,Funchal Madeira,El Ferrol Spain.The ship was well decorated for Christmas and we were able to decorate the main tree outside the Britannia Lounge during the provision of mince pies and mulled wine.The Captain was David Warden-Owen and Cruise Director Tanya Whitehurst:they both seemed to enjoy their jobs. Christmas Day Formal Lunch was excellent:although Saga had taken away the one time included wine.The standard of the production shows was frankly amateurish,too loud and worth leaving to the Cooper Bar or Drawing Room for more laid back musical entertainment.The main lounge had poor sight lines especially from the back and suffered from poor design with ramps and steps throughout including the entrances. The highlight for me personally were the two trivia quizzes run by cruise staff although Saga had made cut backs with no prize points awarded anymore:they added more fun and competition.There were musical highlights,perhaps not to everyones taste but I thought that the musicians set a high standard and variation of their mainly classical repertoire.The cocktail pianist was excellent and appeared at tea time in the Britannia,Coopers Bar and Drawing Room throughout a busy day.There were a few deck games arranged and some internal games but with an absence of points there were not as many takers as there had been on Ruby a few years ago. The cruise benefitted from excellent sunny weather,calm seas although a lack of working whirlpools on open deck and in the inside Spa was disappointing.The jacuzzi in the Spa only worked on 5 days of the whole cruise.The Beach Club by the open pool served afternoon fish and chips in a Saga Times or Beefburgers and fries;there were also help yourself sweet and ice cream points by the pool:these were very popular. There were four formal nights and the others a mix of Informal and Casual.There were two main visiting speakers on natural history and transport together with port talks:these were mainly an advert for the tours. The 9 days at sea passed slowly at times although the fireworks for the New Year at Funchal were still exciting and beautiful to watch from the open deck. Overall I enjoyed Saga Ruby for the ship design and the friendliness of a smaller ship:Saga Sapphire had 631 paying passengers and a total of 706. It is worth mentioning that the ship was clean,tried hard to please although the race from Drawing Room the length of the ship and down two decks in the evenings proved too much for a holiday atmosphere.I liked the provision of teas and coffees most of the day in the Drawing Room together with freshly baked cakes:very enjoyable. A thought:why spoil a cruise with the provision of the smallest soap tablets I have ever seen on a cruise ship and not providing shoe cleaning equipment. Well Done Saga for insisting on an extended safety drill prior to sailing and the hand sanitizers which were everywhere.Disembarkation was early and smooth with a one stop transfer back home.Following a comment letter to Saga they phoned me at home to discuss the comments:good for them. I am going this year with Silversea and giving Saga a rest:what a shame that Ruby's final voyage is later this year.   Read Less
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