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46,437 Royal Caribbean Cruise Reviews

This was our third trip on voyager and we felt that due to the corona virus issues we should have been kept far more informed than we were. Seven sea days was a joke especially as the ship could have returned to Australian port prior to ... Read More
This was our third trip on voyager and we felt that due to the corona virus issues we should have been kept far more informed than we were. Seven sea days was a joke especially as the ship could have returned to Australian port prior to the 14 day self isolation bane was brought in. Our junior suite was certainly not what I would have called clean let alone sanitised. We regularly had no room service breakfast menus or tea and sugar. The food was definitely better than our last trip and the restaurant and bar staff were wonderful. We were closed out of one port after another and the captain gave no information and when he did it was incorrect telling everyone that the 14 days self isolation started from our last port! Tempers were becoming frayed after so many stories and not enough accurate information. We were given two days refund when the trip should have been canceled or cut short! I really felt for the young families on board that now will lose income while in self isolation! This may have been our last cruise! Read Less
Sail Date March 2020
Looked forward to this cruise as been on Radiance twice before. Easy boarding despite covid-19 issues. Just relaxing before sailing when Captain advised cruise cancelled due to NZ closing ports. Royal Caribbean were great. Really helpful ... Read More
Looked forward to this cruise as been on Radiance twice before. Easy boarding despite covid-19 issues. Just relaxing before sailing when Captain advised cruise cancelled due to NZ closing ports. Royal Caribbean were great. Really helpful and promised a full refund or 125% credit on cruise cost. Vessel was very clean, lots of people cleaning and wiping down everywhere we went to avoid the dreaded corona virus. It was very disappointing but very well handled by all crew members on board. Will definitely travel again with RC and especially Radiance. The cabin was very clean and tidy but we only had a one night stay. As we couldn't arrange to get home that night we elected to stay on board. The ship however, had to move into Sydney Harbour as the Queen Elizabeth was docking the next morning. We were taken ashore on a chartered harbour cruise ferry cat and it went really smoothly, Lots of help with baggage both getting on the tender and off at the warf. Congratulations to all staff and crew. Will definitely try this cruise again when things settle down. Read Less
Sail Date March 2020
First time on Ovation ( reason we booked ), so mainly went for the ride, which strangely turned out that way. We journeyed to tip of New Zealand, turned around and came back to Sydney due to Covid 19 problems around the world. As far as ... Read More
First time on Ovation ( reason we booked ), so mainly went for the ride, which strangely turned out that way. We journeyed to tip of New Zealand, turned around and came back to Sydney due to Covid 19 problems around the world. As far as we knew no one had it on the ship, that is till we all got off and went home and 3 days later told one Canadian was infectious last 2 days. So at the moment I am stuck at home for another week and a bit. Food at the Windjammer was excellent best every at a Bistro and easy to navigate around as all in one area. Entertainment was great especially the Mercury Rising show - fantastic best show ever. Other free food outlets were great - Fish and Ships, Pizza's were good with toppings unlike most free Pizza outlets, also few more food outlets around the ship. Captain was excellent with information to passengers. Bad points were prices, everything in US Dollars so supper expensive for anything, eg beers were about $12 up and wine glass about $20 up. On board alcohol duty free was more expensive then Dan Murphy's. Diamond Lounge was a welcome place to visit in evening as could not afford to drink at the bars!! All the shops were empty except for window shoppers, staff were bored as anything. No laundries so either pay astronomical prices for washing or do it in the shower or sink and take clothes you don't need to iron. Best part is we all get our money back so cruise was free or get 125% as credit for next cruise - now that is a good reason to go with Royal Caribbean. Read Less
Sail Date March 2020
We were booked for 11 nights, 12 days for a round trip Australia to New Zealand. We were supposed to stop along the way at Mystery Island and New Caledonia before reaching NZ. However combination of a tropical cyclone and Coronavirus ... Read More
We were booked for 11 nights, 12 days for a round trip Australia to New Zealand. We were supposed to stop along the way at Mystery Island and New Caledonia before reaching NZ. However combination of a tropical cyclone and Coronavirus meant we did a round trip from Sydney and spent 6 nights, 7 days on board. All praise to the captain and crew for looking after passengers well being, the crew were very professional, very polite and accommodating with any request (full praise to our room attendant, Teddy, no request was too much trouble and done with a smile and with a positive attitude that it would be all ready for you when you got back to your stateroom - thankyou Teddy). Loved sailing on a brand new, modern, spacious ship. The public areas made you feel like you were in a fancy upmarket shopping centre. The star rooms (we had a balcony room) were modern and spacious. Loved that the dreaded shower curtain has been replaced by a modern screen. Lots of storage and had to get used to cabin doors that open outwards into the corridor, I felt like I was walking through a fancy hotel when going back and forth to our cabin. Lots of activities as you would expect on a cruise ship, including dodgem cars, roller skating, flowrider and iflow (skydiving in a tube). The Northstar (observation pod on a stick) was a new experience, pleased I did it but once you were up in the air, Northstar was a bit of a let down, the view from Northstar when it’s in the air was no different then the view you will get if you stand on the top deck of the ship and look out to sea. You have 5 minutes up in the air, time for a quick photo but that was it (just endless ocean around you). If you go on Northstar whilst at port, maybe better, you may get more to see than just lots of ocean. Food was in the most part average for buffet and restaurants. Typical food you would get in a Buffett on a cruise ship. Menus were similar between the different specialty restaurants and the main restaurant we ate in (anytime dinning in American icon restaurant). All the restaurants had the prawn cocktail. This dish was a disaster, 4 pealed prawns with the tails on, not dressed or marinated, sitting on cut lettuce, which was undressed and not pleasant to eat. You had a tomato type sauce but this was nothing spectacular. I think they should try and improve this dish or remove it from the menu. The crab cakes were really delicious and should be top entree pick.Steaks were really nice and were cooked to order, loved the side dishes. Did not taste the Japanese restaurant. However, the biggest let down on the ship was wonderland restaurant. This restaurant is themed all around the Alice in wonderland story. Your experience in the restaurant is really terrific. You get to use the special liquid to paint in the framed menu, to make the menu visible. The waiters are dressed like “mad hatter” characters and lead you through the total experience, from explaining the food, what each dish is made from and in what order you should eat each dish. There are 9 entrees on the menu but the waiter picks only 7 of them for you to try. Again the food experience was very different and special and even fun but the food was so “exotic “ that the meal was not enjoyable, (the clear tomato juice shot, served in a test tube was a bit gross) You get to pick your mains from the menu, entree and dessert is picked for you. For mains my partner had halibut fish in a bag. The portion was small, the fish overcooked. The dishes appearance when it reached the table was un - appealing. I had the beef. (Slow cooked for several hours). The beef was not pleasant to eat, stringy, tough, not enough sauce. Dessert was very nice and a bit of a show as it was a dessert wrapped in a chocolate ball, which melted to reveal what was within when the caramel sauce was poured on it. You get two. The other called “forbidden apple” was nice. Service in wonderland was very slow. If you want more drinks or in my case extra sauce, staff response was very slow, you had to wait for your waiter to come back from “entertaining” another table with the opening wonderland spiel before the waiter comes over to serve you. Eventually we got service from the manager. They either need to put on more staff and improve the menu or scrap wonderland from their ships altogether. Wonderland restaurant is an experience you would only do once, but currently not worth the money we paid to eat in the restaurant. We got the refreshment package, that was all non alcoholic beverages. With this package we got a special ovation of the seas cup (you get to keep at the end of the cruise). The cup is waiting for you in you4 room when you arrive. The cup has a chip in the bottom of it and the cup is bottom - less for drinks. You can fill the cup endlessly at any of the self serve soda stations on the ship. There was between 20 and 30 soda flavours in the machine and you could have one flavour or mix and match. Coke Zero with raspberry flavour was nice. This service is a nice touch. It was especially handy in the windjammer Buffett, the servers there are really busy with their work, so the self serve drink station was handy to get a drink quickly each time. The 24 hr pizza station was also a welcome touch. However, the draw back on food was the Buffett and restaurants all close at 9pm, so if you go to 2 different shows in a night, you may have to forgo dinner that night. Sometimes there were two shows to see at night so , you either eat dinner really early or skip dinner and have a late night snack of pizza. Transfers on and off the ship was smooth for the most part. On disembarkation day, we chose to take our own luggage off big mistake!. All the passenger lifts were constantly full in both directions, we waited almost an hour to try and get on a lift before we decided to carry our own, heavy suitcase, down from deck 11, where our cabin was to deck 2 where the exit gangway was. As so many passengers also were carrying off their own luggage and prams and wheelchairs etc, there were long bottlenecks and wait times to get off the ship. If you don’t want to have to carry your own luggage and want to get off the ship quick, then get the crew to carry off your luggage at th3 end of your trip to avoid long delays ( with nearly 5000 passengers trip to depart all at once causes delays) The adults only area “solarium” was nice but there was only wading pools in the adults only area. If you want a deeper pool, to swim in you have swim with all the screaming, noisy kids (not very relaxing). Choosing an adults only cruise maybe an option for those bothered by a ship with screaming kids. At least two of the pools were covered, meaning that you can swim in any weather condition. But lots of strong chlorine used, in enclosed pool area, very strong smelling and overpowering. Shows at night, movies, bingo and other activities all good. Overall experience is a very positive experience. Would definitely travel on ovation of the seas again, hopefully when cruising is back to normal and the ship is able to have port days on their trips. Read Less
Sail Date March 2020
Let me first say the entertainment, stateroom attendant and dining room waiters were great! However........ Don’t forget to pack your patience! We planned this trip for our four teenagers during spring break. We decided to not ... Read More
Let me first say the entertainment, stateroom attendant and dining room waiters were great! However........ Don’t forget to pack your patience! We planned this trip for our four teenagers during spring break. We decided to not cancel and move forward despite the coronavirus. Which we probably should had canceled but we decided to give it a shot. Huge disappointment. First disappointed was not being able to upgrade our room despite 900+ canceling. We tried to upgrade all 3 staterooms and were told only one room “maybe” could upgrade and they will contact us. Which they never did! We wanted to stay together with our children and that was not even an option. The rooms were very outdated. Did not have refrigerators as expected. We have a diabetic daughter who requires a fridge for her insulin and it was not in the room as requested. We ended up receiving a car type plug in cooler. Very disappointing. There was no water readily accessible. The closet door was falling off. WiFi was horrible and overpriced. We had to go visit the guest relations desk at least a dozen times. Half the time you are screaming your issue due to the loud music at the centrum. Bad place for the guest relations desk. It was very hard to understand most of the staff but luckily we had a young lady that tried to handle what she could. They allowed charges on our account despite being flagged not too. Guest relations was not worried about customer satisfaction. You could tell they are used to complaints. They did not react. We shared our disappointment but was obvious they did not care. The food was terrible. The only half way descent food was in the main dining but the portions were small and very bland. However, The waiters were very friendly and did a great job accommodating our gluten free daughter. They treated her very good. Her every food needs were met! The buffet was terrible. There were not many options unless you want to pay for it. Alcohol drinks were watered down. 700 dollars for two. And barely any alcohol in the drinks! The only two fun things for the teenagers were both closed the entire trip. The rock wall and the bungee trampoline were closed. There was not even a basketball court. Just a pool for the kids...no slide. Not much at all. I can’t imagine how crowded the pool would had been if the 900 people that cancelled would had showed up. It was packed. Very small pools. Sure wish we would had done our research. This ship is not very kid friendly and is very old with limited food eateries (that are included in price). The entertainment for adults was good. Most staff members were very friendly. We have an Alaskan cruise schedule in July and will be canceling. We only booked this cruise since we had the Alaskan cruise already booked since last year and wanted to stay with one cruise line. We have cruised with Carnival in the past and will travel with them again. Beware…they charged our account the very last day 125.00 for towels which we returned all our towels. They do not give you anything stating how many you borrow and return so you are relying on the attendant to enter the correct information. They did take the charges off but I can only imagine what a mess it would had been to fix this error after the cruise. This was done the last night of the cruise and luckily I noticed early enough to dispute it. Cozumel was very nice and we seemed safe however progreso was very sketchy. I would not recommend getting off the ship there. Read Less
Sail Date March 2020
This was one of the last cruises before the COVID-19 outbreak took down the cruise lines. I was not on spring break--I'm an actual, real adult that doesn't need to get drunk and vomit all over a cruise ship. The college idiots ... Read More
This was one of the last cruises before the COVID-19 outbreak took down the cruise lines. I was not on spring break--I'm an actual, real adult that doesn't need to get drunk and vomit all over a cruise ship. The college idiots overran all public areas day and night and were very noisy in the stateroom areas all night long. Despite complaints, the ship staff made no attempts to control them. One night at 3 a.m. I called the guest relations desk and no one answered the phone. Knowing RC's lower quality of food, I only ate in the specialty dining restaurants, which was very good. The recent renovations to the inside of the ship look very nice and the public areas are still in good condition. Besides my above comments, the dining and stateroom staff did a good job. RC just opened in January 2020 a new beach club at Coco Cay that requires a separate entrance fee. The quiet experience laying in a lounge chair on the beach was beautiful. TIP: Book this early, as there are a set number of 250 spots sold for the club. Also, book early. I paid $39 eight months in advance of the cruise. On the ship, the cost was $200. Read Less
Sail Date March 2020
Dinner in main dining room - Excellent. We made our reservations the night before, or the morning of the same day of dining. Overall the food was very good. Service was great. Upon learning of dietary restrictions, the staff went ... Read More
Dinner in main dining room - Excellent. We made our reservations the night before, or the morning of the same day of dining. Overall the food was very good. Service was great. Upon learning of dietary restrictions, the staff went extremely above and beyond to make sure my needs were met. Prime rib cooked to perfection. Lunch as Mexican Bar - (included) - a great place to grab a meal or a snack. Food is what you would expect for fast food. Buffet - Breakfast and Late Night Snack - For breakfast they had every type of food you could want. The trays were kept full. The only issue was it took a long time for the staff to clean the tables. Late night food was limited. We didn't like any of the desserts. Ice Show - Talented group of skaters with upbeat music. We both enjoyed it. Commedian - Average. We had a few laughs, but I've seen so much better. Show Girls - Past, Present Future - I only saw the first part which I was enjoying, however, they turned up the volume and it was so loud I had to leave. I went out the theater and out on deck, with the doors opened I could hear the music. Various other music acts throughout the ship - very talented. It was very unfortunate that RC did not give them a good venue to play. Often they were in playing in a hallway in the promanade deck. Casino - Ok. Not a great variety of slots. Cigarette Smoke - I'm sensitive to cigarette smoke which is allowed in the casino. The casino is an open area in the middle of the ship. No doors. There's also a staircase going up to the main deck with bars, restaurants and shops. It constantly smelled as the staircase acted like a chimney vented the smoke to the floor above. Could not sit in the lounge area near the casino. Romantic Cruise ?? NO WAY! We wanted a romantic cruise for 50+ and after much research did our booking thru a travel agent. RC did not inform us or the TA that this was a Spring Break cruise. Bar Service - (at the actual bar not thru a waiter) VERY SLOW. The drinks were good and 99% of them were included in the drink package. Bottled water was always warm. Next time we'll be trying a different cruise line. Coco Cay - Very nice beach. Nice band playing island music. The buffet is moved to the island for lunch. Beautiful water for swimming. The water park looked nice, but was very expensive. We did not use the pool on the island. Excursions - We asked about the Miami trip as we had 7 hours before our flight. The customer service rep knew less than what was in the paragraph on the itineary. Read Less
Sail Date March 2020
We were literally cut off in the Coronavirus Epidemic so this review will be what happens when things go wrong. We are two upper 30s adults and our two kid, twin boy and girl who were seven and just shy of 8 when we sailed. This sailing ... Read More
We were literally cut off in the Coronavirus Epidemic so this review will be what happens when things go wrong. We are two upper 30s adults and our two kid, twin boy and girl who were seven and just shy of 8 when we sailed. This sailing was March 9th , so mid-cruise all cruises ceased operations, so this review will let you know how RCCL handles emergencies. The first two days were in the port of Dubai, as we started on a Monday and didn't leave until Tuesday, the lines were small. They had you fill out a questionnaire, adults did it for the kids, that asked if you were feeling okay and check for virus symptons. You were also screened for a fever and upon arrival and at the cruise desk verbally asked to confirm the paper information again while they visually searched everyone's passport for stamps of effected areas. ( This search was also done at the airports leaving the state's and upon arrival in the UAE.) It went quickly as we were fit to sail and we were having lunch by 2:30 pm, just before they closed at 4pm. Ports Now our first two days were spent in Dubai, click my name for a day by day review, but as far as port go it had more than enough to do, as day three they made an announcement that UAE had closed all ports and we were being forced, after a passenger was checked and cleared of the virus, to dock only in the UAE. Later in the week the second leg of our B2B was cancelled, as well as all cruises due to the pandemic. Thus we had some sea time, but we only ported in Dubai. While some people ventured to Abu Dhabi, it was about a 2ish hour car ride, we remained in town. The good port is about 10ish kilometers ( according to the taxi/uber gps) to the metro or about a 25 minute cab ride (around 35 dirhams ($12ish) more when leaving the terminal) to the Dubai mall, where the Burj Khalafi also is located. Annoying for us as we like to do our owing touring. Depending on which terminal there is a free mall or outlet mall shuttle ( the outlet mall is far away unless you plan on visiting the theme parks). For the required can ride, I would prefer to embark and disembark there, but not use the cruise as a way to see Dubai. Food That is always subjective, but we didn't go hungry. We enjoyed breakfast in both the buffet and dining rooms for different reasons, so we were pleased. Though they don't change the breakfast menu so it got old, but they have a buffet in the dinning room so it was a great place to get a quick and got meal as we could serve the kids and then order something like an omlete for ourselves. We only had lunch in the Windjammer and they had staples that never changed, like pizza for the kids, but slight variation such as different stir fry dishes, that kept it exc iting. The Solarium is the only place to get anything to eat after 9:30pm.They had pizzas,salads and some sandwiches ( and cookies that we devoured most evenings.) Not the best selection, but if you were hungry and didn't want to pay or wait for room service it was good enough. I will say do stop by for the cookies though. We did the Chiefs Table and while the food and service was too notch, I don't think I would do it again. I will say they are very generous with their wine pours... I couldn't finish my last drink. Room 3578,3580 We had 2 connecting ocean view rooms, which normally are too expensive, but there wasn't really a difference for two or four in a room so we got two. If budget isn't a problem this is great as it allowed us to keep the rooms tidy and he ready faster. It was super easy to embark and disembark as we were about ten room away to the exit. The other way about ten rooms to the elevator and stairs, so we could get around super quickly. I really loved this location. kids club The more exotic itineraries don't attract too many kids ( so the kids's club monitors told me,that they don't see too many kids at all on this Jewel). with the Coronavirus scaring many away, my kids were usually the only ones in attendance, four was the most ever there. They didn't do their normal routine, so I can't really fault them for anything. They let my kids play and draw, while pretty much doing whatever game they were interested in, so for that they get high marks. Even though it was only my 2 kids, they always wanted to go so they did a good job. Bars There were a lot of wonderful themed bars on this ship, but we couldn't take advantage of too many because of the kids. If you have a drink package or like to hear music this would be a nice ship to just sit and and enjoy that atmosphere. Shows/Entertainment We never made it to one as we used the ship as a hotel. We caught a movie on the deck and we really enjoyed doing that. I like that ships have these as they are a unique experience. They had activities going on, but we were there to see the middle east not hang out. We passed music and other things like that daily so they were available we just didn't take part. My daughter love the rock climbing all and my son enjoyed that little mini golf on board and the sports area. My only complaint was they were inconsistent with the times they were open and they would say they're open and then no one would be there. They had a small kids pool with a slide that was the slowest thing on the planet and made everyone stuck, but it was there and the kids enjoyed it. It had very limited hours and was only open for 2 or 3 hours in the afternoon so you couldn't take advantage of it often. Guest services We were blown away that on the 3rd day they offered a full refund once they realize they couldn't sale anymore, though it is taking a long time, we did receive the taxes and port fees refund within days of leaving the ship, but not the cruise fair. I thought that was very generous and you could even get the gratuities refunded if you requested it. We stayed for the duration of the week so we left them and place, but immediately offering a refund I thought was very generous and a nice way to handle the whole epidemic fiasco. (Not what I heard other ships on other lines we're doing without a fight.) Now as a back to back passengers, they just left us hanging out to dry. They said we could talk to the port authority to help get accommodations, but they were not willing to help us at all get a place to say until our next week's airfare flight, though they did offer a generous $300 Change fee reimbursement. We are a big boy and girl so we were able to book our own accommodations, but if you needed help and did not book anything through them they were not offering it. You had to do it all yourself. Now I will say have we booked through them they were taking care of all of this for you. But with everything going on we had to cancel them it end up flying out the last day of the cruise because the UAE begin to close off the flights. Disembarkation Because we had an early flight out we didn't get to experience the normal disembarkation procedure, but I will say by 5:45 AM almost all of the luggage was already out. If you left the ship before 6AM you had to clear your room charges the night before, but by the time we got up and we're heading out we had already gotten our statement delivered to the room. We left about 5:40AM. We took our own luggage since it was super easy, but also keep in mind in Dubai, you have to have your luggage scaned on the way out as well as on the way in. This check was also for every time you left the ship, they checked your bags going into the country (and your temperature because of the coronavirus with a thermal camera.) Overall While very stressful I was satisfied with the Jewel of the Seas and Royal Caribbean's response to the epidemic. We are diamond members now and will continue to sail with them because of how they handled the situation and the product they provide . Read Less
Sail Date March 2020
We booked this cruise on "Jewel of the Seas" long before the Coronavirus scare and decided to go ahead anyway, as we have a daughter living in Dubai whom we wanted to visit. In the couple of weeks before the start date, RCI sent ... Read More
We booked this cruise on "Jewel of the Seas" long before the Coronavirus scare and decided to go ahead anyway, as we have a daughter living in Dubai whom we wanted to visit. In the couple of weeks before the start date, RCI sent us several reassuring emails that the cruise would go ahead, so we were never left wondering whether we should cancel. I cannot speak highly enough about this cruise company. Embarkation at Dubai was smooth and efficient and we were all looking forward to sailing to the other scheduled ports. However, suddenly the port authorities (Oman, Abu Dhabi, Sir Bani Yas Island, etc) all announced a ban on cruise ships, due to the current Coronavirus pandemic. We therefore spent the entire cruise at Dubai. This may sound dire but, thanks to the Captain's regular tannoy updates and the wonderfully upbeat and positive attitude of the Cruise Director and all the staff and crew, it was one of the best cruises we have ever experienced - and we've done around thirty. The food was excellent, with plenty of choice; all the shows were among the best we've ever seen; and the sun shone daily! One of the first things RCI did was to assure all guests that they would receive a full refund of the cruise fare via the credit card details lodged with the ship (not just vouchers for another cruise). This is in contrast to some other cruise companies, which I understand are proving very evasive on the subject of refunds. The Captain said he would understand if any passengers decided to disembark early and take an earlier flight home - they would still receive the full refund. Inevitably some did just that, so by the end of the cruise the number of passengers had diminished considerably. However, the standard of service, quality of food and the entertainment remained superb. Even with a handful of people in the theatre, the performers continued to give the same 100%. Sadly, the crew are being sent home, to wherever their homes are, and their contracts will be ended. At this stage they have no idea when they will be rehired. Yet even this morning, at our last breakfast in the Windjammer buffet, a crew member told us that his most important priority was the health and happiness of the guests - incredible! Even though this cruise turned out to be very different from the one we'd expected, we enjoyed it very much. Jewel of the Seas was a well run, very happy ship, right to the end, thanks to Royal Caribbean, the Captain and all the crew. I would say to anyone thinking of booking a cruise in the future, once this current "hiccough" is over, please don't hesitate to cruise with Royal Caribbean. Read Less
Sail Date March 2020
PROS The ship was incredible Didn’t feel crowded at all even with 6 thousand people on board Lots of room around the pools Lots to do while on board Solarium was nice Led Zepellin cover band was fantastic Ice show ... Read More
PROS The ship was incredible Didn’t feel crowded at all even with 6 thousand people on board Lots of room around the pools Lots to do while on board Solarium was nice Led Zepellin cover band was fantastic Ice show was good Aqua show was good Cats was ok Dining room service was good as was our cabin attendant CONS Very loud music made it hard to have a conversation or read Lineups for Food 30 people lined up for an ice cream cone Line ups for dinner even with reservation In general the service in windjammer and other free restaurants was poor. Tables were not cleared quickly Staff starring out the windows or Talking to each other Staff didn’t seem as happy as on other ships we’ve been on Food was a big disappointment Selection was limited, repetitive and poor quality Food was frequently cold Bread didn’t seem fresh The main dining room staff tried valiantly to make up for the poor effort made to the menu by the kitchen Terrible coffee Eggs benny cold with hardly any ham on it served with something similar to a McDonald’s hashbrowns Tuna tataki overcooked should be rare inside cooked all the way through Steak tasted ok but I had trouble cutting it because of gristle throughout Prime rib ordered medium rare but served rare even after we returned it they just poured gravy over it the second time Rare from edge to edge Shrimp Ceviche was a frozen prawn on some shredded lettuce When I sent it back they just squirted some lemon juice on it Told me it was a shrimp Not even the right animal The brownie dessert I ordered had about a half of 1 side of what seemed like an Oreo cookie The worst food we’ve experienced on any cruise We got tired of complaining about it Not even close Other passengers we talked with voiced similar concerns about the free eating venues People were constantly trying to push the pay restaurants Which I heard were excellent The staff on the PA systems were frequently telling everyone how great the service and food was and that we should give them scores of 10 and 9 minimum They even suggested we give them a standing ovation in the dinning room on the last night because they were so great People did but it wasn’t spontaneous The ship was wow The food and some of the service not so much Read Less
Sail Date March 2020
I have been on Anthem of the Seas for a total of 4 times, and never grow tired of it. This ship has been in service for a few years but is still well maintained and beautiful. The rooms are nicely appointed. This time, I had an inside ... Read More
I have been on Anthem of the Seas for a total of 4 times, and never grow tired of it. This ship has been in service for a few years but is still well maintained and beautiful. The rooms are nicely appointed. This time, I had an inside virtual balcony for the very first time. I am used to having at least a oceanview, but really enjoyed this experience. The food on the ship was excellent, shows are good but after so many years, I wish that RCI would change them. The staff went out of their way to please us, especially in the dining room where our every request was fully met. Would go on this ship again and highly recommend it. As for ports of call, our first time on Cocoa Cay since RCI invested heavily there. Really great that all RCI ships can now dock there and no tendering is needed. The water parks and pools are outstanding. Many venues for lunch, so everyone is not on top of each other. Read Less
Sail Date March 2020
In south Florida for a relative's wedding and decided to cruise with brother and his family who has sailed on Royal Caribbean for several years. This was cruise number 18 for me but have only cruised on Carnival and Princess until ... Read More
In south Florida for a relative's wedding and decided to cruise with brother and his family who has sailed on Royal Caribbean for several years. This was cruise number 18 for me but have only cruised on Carnival and Princess until this cruise. Embarkation- was in a junior suite so went to the suite line- very fast and we were on the ship in 30 minutes. The Ship- oh my gosh, it was lovely! The ship decor was classy and not the overt tackiness of some of the other ships I have been on (sometimes I do like tackiness). The ship was a smaller ship but I found it very easy to find my way around. The champagne bar was very small and intimate, we spent a lot of time there. The promenade had many shops, I did get some Gelato which was good. My husband got Starbucks a few times but otherwise it did not utilize the clothing/jewelry shops Beverages- I had the basic soda package and found many places to be able to fill my cup with the freestyle machines. The Price of Alcoholic drinks seemed expensive but I think it is average for the industry. I just do not drink enough alcohol consistently to make the beverage package worth it for me. I will next time get the deluxe soda package with includes Sparkling water, juices and mocktails. LOVE LOVE the solarium, never a problem getting a lounger, the hot tubs were crowded but I really like the fact that they are covered and found the decor gave an atmosphere of relation. It was just a nice area and I happily spent many hours reading in the solarium. Word to the wise-do not go at Spring Break (they had their boombox and were playing music very loudly in the hot tub at various times) Yes my bad for booking at Spring Break, not Royal's fault Food-MDR was some of the best MDR food I have ever had. Our Waiters Marianos and Aris were the best waiters I have ever had! CHEF's TABLE- the food was exquisite, the wine was wonderful. Lovely presentation but the area where the chef's table was located(a landing above the dining room) made it very noisy and difficult to hear what the Chef was saying. I do like the fact that on Carnival the Chef's table is in a private room. Facilities-did not use Gym or Spa Smoking Area-for those that smoke or vape- Large area on the Port side pool deck (plenty of ashtrays) as well as the casino and I think there was an area on a lower deck as well. Entertainment-made a good sized deposit in the casino. The casin it self was not very large but a good assortment of machines. I found the slots to be good for a cruise ship but the points system is a little more rigid than Carnival. I usually accumulate 7000-10000 points on Carnival but on Royal it was only about 3000 points. No free drinks at 1500 points. Activities- we did want to participate in trivia but unless you get your seat early it is usually very crowded as it is a popular activity. Ports- The only port we got off of the ship was Cozumel-went to Palmeras for ceviche. (yummy) Debarkation- Did Self assist, a bit disorganized but was off the ship in about 45 minutes I love this ship and want to go on her again but unfortunetly she will be going to New Jersey and finally Texas. I live in Florida and it is an easy drive to the ports in Florida. Guess I will Just have to fly! Im thoroughly impressed with Royal Caribbean and have already booked another cruise with them. I especially like this ship and would almost go so far as to say Its my most favorite ship I have ever been on! Read Less
Sail Date March 2020
This was our first cruise and didn't really know what to expect of it. But the second we got on the ship we knew it would be great. We got on the ship around 12p and went directly to the Windjammer on floor 11 due to the state rooms ... Read More
This was our first cruise and didn't really know what to expect of it. But the second we got on the ship we knew it would be great. We got on the ship around 12p and went directly to the Windjammer on floor 11 due to the state rooms not being available until 1p the windjammer staff made sure the buffet was safe, clean and a overall good experience, when you walk in they make sure everyone washes their hands and drys them and has sanitizing stations all around. The food was good for being a free meal and the staff constantly walked around and made sure the place was clean. The staterooms were exceptionally good. The room attendant I had was very good. I would recommend he get a pay raise because he was just amazing. So friendly and kind and made a elephant and monkey out of towels for the kids to enjoy. He always made our beds and cleaned the room up. Everytime we left we came back to a orderly room with fresh towels and made beds. The only complaint about this ship was that the elevators were always crowded and the system was sometimes dumb. The elevators would sometimes skip you but all in all they were quick and speedy even though 40% of people found themselves walking down stairs. The kids had multiple activities and a teen's club. They did a little dodgeball tournament, had parties, had mini golf, rock climbing, slides, arcade and a flow rider. Now for parents when they want to get away from kids they have a daycare for the little ones and multiple bars and a casino. The best place to eat to me is Johnny's Rockets. The service was great and speedy and our waitress was so kind and amazing, the food was yummy and was very good. They have fancier places with exceptional service but the food to me wasnt as good. All in all the Adventure Of The Seas was an amazing ship and I would reccomend to any families. Read Less
Sail Date March 2020
Heard it was great but honestly it is too big and we don’t smoke and think they should place smoking section anywhere except wher the two main bars on the swimming pools are located. Every time you went to get the over priced drink you ... Read More
Heard it was great but honestly it is too big and we don’t smoke and think they should place smoking section anywhere except wher the two main bars on the swimming pools are located. Every time you went to get the over priced drink you had to walk through the smoking area to get it. The beds are terrible, the repair had to be made to our balcony door because of wind noise. It took 3 request from our room attendant before we got a ice bucket in our room. We like Royal Caribbean however when they revamped this ship they did not spend any money on the cabins. The furniture all over the cruise ship is made for smaller people and uncomfortable. If we cruise again it may be with Carnival, for what we spent on this cruise we paid champagne prices for cheap beer and will think twice before booking another one. Read Less
Sail Date March 2020
If you like the casino it's been seriously downsized. They cut it by about 35% and put in a new game room/ sports bar. There are a grand total of 24 non smoking slot machines in the whole place. If you liked on air, it's gone. ... Read More
If you like the casino it's been seriously downsized. They cut it by about 35% and put in a new game room/ sports bar. There are a grand total of 24 non smoking slot machines in the whole place. If you liked on air, it's gone. Now it's the photo studio. If you liked Sabor mexican restaurant. You guessed it. Also gone and replaced by Izumi. Oh and if you liked the locker rooms with showers, saunas and steam rooms. They are all gone too. Changed into staterooms. Very disappointing changes to the "newly amplified ship." This cruise line is going down hill fast. They did upgrade the pool deck, and put new carpet and furniture throughout the lounges and dining rooms, but when everything you go on a shop for has changed for the worse, or just removed, it's very discouraging. It appears that RCCL has decided to put profits over customer service more and more over the years. Being a Diamond Plus member with over 200 nights on these ships. We have noticed a steady decline over the years. They added the Key program, to eventually charge for things that we were given for free such as priority seating in the shows, and the concierge lounge. And took them away from the diamond plus members. Now key gets the better seats and only suite guests and pinnacle members get the "suite lounge" they changed the name and took it away Now the diamond club is so overcrowded that it's nearly impossible to get in there for the happy hour. Again, money over loyalty, its a crying shame. We dont even get the robes in our stateroom anymore. Its truly unbelievable. Read Less
Sail Date March 2020
The ship has indeed seen her better days and they are all in the past. The boarding staff in New Orleans were rude, uninformed, and totally messed up boarding directions. They treated the passengers like cattle and laughed when you ... Read More
The ship has indeed seen her better days and they are all in the past. The boarding staff in New Orleans were rude, uninformed, and totally messed up boarding directions. They treated the passengers like cattle and laughed when you followed their uninformed directions instead of fixing their mistakes. The ship seemed dark, dank, and dirty. Not in the sense of trash everywhere, but things were very dingy. The room was adequate and the steward was fantastic, but in poor repair. Windjammer food was held at unsafe temperatures and up to 6 hours for some foods. I asked about this and was told that some of the items that were to remain hot were held for 6 hours and the cold items as well, even though they were heated and chilled improperly. Meaning that the cold items were not chilled at all and the hot items were held at double temps for 6 hours. I don't know about you, but eating a hamburger that sat out for 6 hours is disgusting. The bar staff were generally very good and the drinks were as strong as you asked for them to be. The main theatre entertainment was pretty bad, save the magician. Overall if it is very and I mean very cheap this cruise will be ok. Read Less
Sail Date March 2020
With the Corona Virus spreading rapidly, we were lucky to be able to cruise at all and were aware that things may change so we set out to enjoy our anniversary holiday with a positive frame of mind. We had an enjoyable day in Noumea and 2 ... Read More
With the Corona Virus spreading rapidly, we were lucky to be able to cruise at all and were aware that things may change so we set out to enjoy our anniversary holiday with a positive frame of mind. We had an enjoyable day in Noumea and 2 days on Mystery Island and quite a few sea days. We have been well compensated for the lack of ports. We were well fed, accommodated, and entertained . We did not find it too crowded at all considering the amount of people on board. Having not cruised with RC before, we were happy with all the facilities provided and the extras that were added recently. Some things are out of the cruise ships control and we don't know what is going on behind the scenes This world wide problem is affecting everything so make allowances and go with the flow at the moment!! Our only gripe was smoking on board. The areas allocated for smoking were too big and intrusive on other passengers especially the children.. Children are inhaling smoke around one side of the pool area.One whole outside deck was for smoking and it would blow inside and down through the stairwell and passages. Read Less
Sail Date March 2020
We chose this cruise for the itinerary and value. Only problem is that on this small vessel the only balcony cabins are mini suites and above. The ocean view cabins and inside cabins are pretty small. No couch or easy chair, only the ... Read More
We chose this cruise for the itinerary and value. Only problem is that on this small vessel the only balcony cabins are mini suites and above. The ocean view cabins and inside cabins are pretty small. No couch or easy chair, only the bed and vanity chair to sit on. However, if you are out of your room enjoying the activities and only need to use the bathroom and the bed, it's OK. The ship itself is really nice for the smallest ship in the fleet. The crew does an outstanding job of keeping it well maintained and very clean. It only has one specialty restaurant; Chops, but that's OK too. The bar hubs are the Schooner, and Boleros, with the casino bar handling that area. Viking Crown lounge is not the greatest when comparing to larger ships but it is a very nice area to relax in during the day, unless it's being used for a kids activity or something like that. The fitness area is above the lounge on a balcony that runs around it, accessible only by stairs in the back of the lounge. No criticism, it is what it is. Food: Our service and food in the main dining room was outstanding. We always choose my time dining so we can eat early, and we got the same table, same waiters and outstanding service every night. We didn't go to chops this time because we always enjoyed the menu the chef selected. Only downside was windjammer lunch. it was good but not outstanding. My breakfast is light, simple and was always good. One huge exception: Chef Kennedy on two days set up a hot dog station. Amazing!!! He makes the best sauce I've ever eaten in my life. Shows: The production team does two shows. Baileros and Three. Don't miss them. The singers and dancers were amazing. I hope you get this crew. They sing with passion and power and don't scream. Costuming and choreography are perfect. the band is terrific. Our headliners were outstanding. Cruise director and staff. Steve (from Canada) does a great job. He is experienced, funny, and very well prepared and informative, His activities director Tanya is in a word: "Special." Not short bus special, but she's crazy, fun, wild, outgoing and a great lady. She will make a great cruise director. One team member, Andy, from Great Britain does an Elton John show that will astound you. Hotel Director John and his staff are to be highly commended for their efforts on keeping the ship clean, safe and sanitary. No one on this cruise came down with so much as a case of indigestion much less a virus. He and his officers were accessible and available for any questions or concerns, no matter how dumb. And believe me, on this cruise I did hear some dumb questions. So to RCCL, the staff and crew of the Empress of the Seas: THANK YOU, THANK YOU, THANK YOU!! Read Less
Sail Date March 2020
After having sailed on Princess, Carnival and the past several times on Disney, we decided to try Royal Caribbean. We decided to try out the Symphony because 1/ it has very high ratings among RC's fleet, 2/ we wanted to see what the ... Read More
After having sailed on Princess, Carnival and the past several times on Disney, we decided to try Royal Caribbean. We decided to try out the Symphony because 1/ it has very high ratings among RC's fleet, 2/ we wanted to see what the world's biggest ship had to offer, and 3/ they ship stopped at islands we hadn't been to before - including RC's own CoCo Cay. We booked an outside balcony cabin on the 10th deck. The price was quite reasonable - certainly quite a bit lower than Disney. Check in was a breeze. We did get on late - choosing to board after the early rush, and also figuring we could manage quite well without the obligatory Day 1 lunch. Entering the ship was kinda uneventful. We barely got a "Hello", with a greater emphasis being on sanitizing our hands - understandable given the outbreak of Corona Virus. We entered on the Promenade 5th deck and then headed to our cabin. initial impression was that the decor lacked any level of luxury or plushness. Yes, it was huge, and very interesting to have a promenade in the middle of a ship, but the decor was kinda tired - like being in a slightly dated hotel or office building. I think they expect your entrance in to a city-like promenade to do the trick. It doesn't!!! ENTERTAINMENT: This is where RC did well. Their main attraction shows were most excellent - certainly gave Disney a run for their money. And there was always something to do for all ages. There were parades on the Promenade and all kinds of music at various venues in the evenings. Solo guitarists, excellent jazz, and a band in the Dazzles bar that could really rock a crowd - and get them to dance. Before we went on this cruise, the reviews indicated that RC did an excellent job with the entertainment, and they certainly lived up to their billing here. CENTRAL PARK: Loved it. So relaxing. Vintage is a good place to get some good wines. However, the open area did tend to get windy and there were always some drops of water splashing down from above. Not sure from where - but it tended to happen even when the sky was clear. However, it's quite amazing to have this large atrium right in the middle of a ship. BOARDWALK: I think this was a bit of a let down, and didn't live up to its billing. The boardwalk leads to the aquatheatre, but apart from that, and a bar and hot dog restaurant, there's really no reason to be there. It was rather dead most of the time. FOOD: THIS was a massive let down. This ship has a ton of specialty restaurants. Having done these kinds of specialty restaurants on other cruise lines, we just figured these would not be worth the extra cost - since the main dining hall would always have something worth trying. I will add that we are big time foodies, who usually eat at anywhere from 125-175 restaurants a year - including some of the world's Top 50 restaurants. The food at the Main Dining room was completely substandard. We chose the Any Time Dining option - which was good for us. While it did mean a different serving crew every evening, in general they were pretty good - not great, but good. However, 1 evening it was so bad that for the first time in 10 cruises, I felt compelled to complain to the section manager. The waiter took 14 mins to even bring us a menu, and did not bother to introduce herself or even apologize for the significant delay. when it came time to take our order, she simply came to us and said, 'SO, what can I get you!". May be she was stressed, however, not only had we been patient all the while, but she was extremely cheerful with her other tables. Her manager noticed this behavior and tried to step in to make up for that. But the damage had been done. It took them 35 mins to get our appetizers, and an hour and 20 mins to bring our entree. To top it off, the food was inedible - and I ended up leaving most of my food. I thought I'd head over to the buffet and get some food, but by then even the buffet had closed. I ended up with a sandwich from one of the cafes. After 2 days of sub-par food at the main dining hall, we decided to try 3 of the specialty restaurants. Despite there being so many restaurants on board, there was only 1 that was really worth trying - the rest being rather generic - something that some of the other patrons who visited some of the restaurants told us. Simultanenously we dicovered that the buffet at dinner offered several ethnic options - and so we started going there for dinner - and canceled our 3 restaurant packae. Apart from the fact that the food in the main dining hall was low quality, the variety was even worse. They had the same, bland continental food every single day. Ridiculous! The only optional variety was the option to ask for some indian food. Upon further reflection, it's almost like the main dining option is designed to push you to their specialty restaurants. Not a good idea. When it comes to Indian food, there was always some indian food available at the buffet for all 3 meals of the day. The taste was not particularly great - which is surprising considering the executive chef for the whole ship was Indian - and would typically have had 5-star hotel training in India - where the food standards tend to be high. One evening in the buffet they served Caribbean food - which, while flavorful was a bit bland. And finally on the last day they had a chinese noodle station - where alls you could get is noodles. For such a large ship, the options for food without having to pay extra were not the greatest. RC certainly failed here. The late night food was decent - but got a little boring after a few days due to the lack of any variety. Desserts - easily the poorest and most unimaginative dessert selection of any cruise line we have done. The items were pretty much the same every day, and just loaded with cream - and extremely 'mild' flavors - what I mean by that is that if you didn't read the label of the dessert, you'd be left wondering if there was actually any flavor, let alone what it was. When we got home today, I made the family Molten Chocolate cake from the frozen Costco stuff. Even my kids said the frozen stuff at home tasted better than what they had on the ship. CoCo Cay - not bad. never felt crowded. But the island isn't too big. Disney's Castaway Cay is in a different league in terms of size and atmosphere than this island. Even NCL's island next door seemed to be significantly larger. CoCo is still being built out, and you can make out certainly sections have just been gotten ready - as everything seems to have a 'recently planted' look. Our kids used the water park, and really enjoyed it. I would suggest springing for that. I toyed with the idea of getting a cabana or bed....however, at $1000 for a bed for a day for 2 adults it simply wasn't worth it. If you have a large party, then it might be worth the cost. But the, a number of reviews said that lounge chairs were easily available. And frankly, that was plenty. Didn't see the cabanas or beds being worth the expense - even when we were on the island. So, I think we made a good call there. The food on the island was in line with the set expectations - bland and boring. They certainly had good choices and options - but the food was bland - even the Mexican food. When it comes to drinks, the options available were good. We bought the unlimited drinks package, and even though we didn't do justice to the cost, it was a headache-free option. The drinks were pretty good, and the bartenders accommodating and friendly. WiFi- we bought a package for multiple devices. The connections were good and strong - on the ship as well as on CoCo Cay. Worth the cost. Photo Package - we bought an unlimited photo package. This was a bit of a let down as the photographers were very few and rarely available. They were set up every evening in the Promenade - but rarely available at other locations - including at dinner and CoCo Cay. We didn't do any shore excursions thru the ship. We've done so many islands thru other cruises and vacations that at this point, they all are pretty much the same - and so we prefer to go to the beach and just relax. In St. Kitts we went to the Marriott - as we were told the beach is safe. The beach was OK - uncrowded, but the resort isn't up to usual Marriott standards. At St. Thomas, we decided to take a private tour of the island. We took a taxi tour of the island, and for a coupla hours it was just right. We should have done the beaches on this island - but didn't have time. Maegen's breach is certainly worth the trip and cost. Spa/health club - didn't use the spa, but it looked pretty standard. The work out center was also pretty standard. Casino - a LOT of slots, but not enough of Blackjack tables. Dealers were not too friendly. Maybe they were stressed out about Corona. The one thing we should have done was get The Key. Not knowing what it provided, we ignored it prior to the cruise. Then when we tried to get it onboard, they told us that it wasn't available as it had to be bought prior to the cruise. While I'm not entirely sure what all this "Key" offers, from the little I learnt, it certainly seemed to be worth the expense - at least to us - at $32/person/day. Not cheap, but the privileges would have been worth it. HIGHLIGHTS: 1. The big ticket shows - most excellent! I would put them in the league of good Broadway productions 2. Music - excellent options, and went on late in to the night 3. Promenade and Central Park LOWS: 1. Food 2. Food 3. Friendly, but not warm service Read Less
Sail Date March 2020
This was our annual organizations cruise and we were not informed till about the day before that we were not going to our original destinations, Labadee and Falmouth but to Nassau and Coco Cay. I don't care for Nassau and that's ... Read More
This was our annual organizations cruise and we were not informed till about the day before that we were not going to our original destinations, Labadee and Falmouth but to Nassau and Coco Cay. I don't care for Nassau and that's not where I prefer to go. We had no choice. They told us it was due to the weather, though in hindsight it seems like that was not really the case but that Jamaica would not let us port there. All the shore excursions were cancelled and even when others, not us, rescheduled for the new destinations those were cancelled to, last minute. It was so windy the first few days we couldn't do much of anything on the decks and activities were cancelled. All this was extremely disappointing to all the nurses on this cruise with us. The food was also not as good as I remember it being on our previous cruises. The dining room staff were terrific but the food was just not very good. The Windjammer café was somewhat better but hot dogs were always my go to because they are always delicious and thick. We always love the trivia and music performances and the game shows. These are the highlights especially if everything else you want to do is a bust. Other's in our group have had trouble getting money back for their excursions or were charges double for something that was originally half the price. There were no apologies or compensation in any way from Royal Caribbean. This is disappointing because we have cruised with them before and been very happy. We did not have children with us but some of the other cruisers did and as it was a spring break week we had lots of families and young adults on the cruise. I know a lot of this was disappointing for them too. By the way, the cruise we were rerouted to and the cruise we paid for were hundreds of dollars different and we didn't get any of that back either. Read Less
Sail Date March 2020
Booked this cruise 6 months ago. From the get go was a terrible experience. Boarding was chaotic, over 2 hours to board despite having first boarding time of 11.30 am. Itinerary changes supposed to visit 6 islands. Ended up going to 2. No ... Read More
Booked this cruise 6 months ago. From the get go was a terrible experience. Boarding was chaotic, over 2 hours to board despite having first boarding time of 11.30 am. Itinerary changes supposed to visit 6 islands. Ended up going to 2. No information given from crew. Stuck doing laps around sydney. 11 night cruise turned to 7 sea days. The new gym set up is a joke. Refurbishment.... What refurbishment. The removed the old gym which was excellent and turned johnny rockets into a gym 1 fith of the size. The removed the complimentary sauna and steam rooms and added 70 more cabins which is ridiculous. The ship felt over crowded and cramped in public spaces. Absolutely terrible. Cabins mouldy, old furniture and furnishings. Public spaces old. No refunds given, no complimentary movies etc. Royal Caribbean has really dropped the ball. This was my 4 cruise with them and most certainly my last. Guest relations was absolutely terrible. Food sub par. However service at dining room and windjammer from front of house staff was excellent. Read Less
Sail Date March 2020
We truly enjoyed the staff on this ship. Last sailing for a month due to covid19 virus. The ship took extra measures to keep us safe. Yes the pool and bathroom is small but how much time is actually spent there. Cruisers seemed to ... Read More
We truly enjoyed the staff on this ship. Last sailing for a month due to covid19 virus. The ship took extra measures to keep us safe. Yes the pool and bathroom is small but how much time is actually spent there. Cruisers seemed to mingle more maybe because it is smaller. I only wish there was a designated room to iron. You can send out to be done for a fee but needed to be done by second day. Downey wrinkle release to the rescue. Our room steward was awesome. We chose any time dinning but ate the same time every night, so we had the same waite staff. Our young ladies were spot on. Remembered our names and what we liked. Comedy shows were good . Offered a good selection of movies under the stars. Wish they had popcorn. I need ten more words to be able to post....was a great vacation with a great crew all around. Would definitely sale on this ship again Read Less
Sail Date March 2020
Chose to go with 2 couples. Never cruised with Royal Caribbean, they had. Overall the cruise experience was good. Food can be hit or miss. Service is very good, everyone is friendly and helpful. I would chose RC again. We were in a balcony ... Read More
Chose to go with 2 couples. Never cruised with Royal Caribbean, they had. Overall the cruise experience was good. Food can be hit or miss. Service is very good, everyone is friendly and helpful. I would chose RC again. We were in a balcony cabin. Plenty of closet space, cannot say the same for shower space, just adequate. Take your own soap and shampoo. The one push container in shower didn’t suds up. Only provided one towel set per person. One of the older, smaller ships but clean and maintained. Drinks were interesting to order. Each bar tender had his own version of Mai Tai. All were good, though. Still can’t decide if deluxe beverage package was worth it. If the red wine is over $ 12, you are charged the difference. Better wines were over $12. No package will cost you $2 for water when leaving for excursion. Two excursions were cancelled due to rough water(snorkeling) or high water (cave tubing). They don’t tell you until off the ship and down the pier (long walk) but good alternatives offered. However, it is not taken off your credit card, given as shipboard credit. My friend didn’t keep up with her onboard account and lost $44 when not spent. Read Less
Sail Date March 2020
My Wife and I had time off organised and we hadn't been on a cruse since we were both 19, so this was our chance to to try cruising again. Ports of call were out of Royal Caribbean's control, due to Covid-19. My major ... Read More
My Wife and I had time off organised and we hadn't been on a cruse since we were both 19, so this was our chance to to try cruising again. Ports of call were out of Royal Caribbean's control, due to Covid-19. My major complaint is the up-selling that takes place as soon as your board the ship. We found the price of alcohol on a supposed duty free ship out of this world. I was drinking Lindeman's Bin 85 Pinot Grigio which was being charged at USD9 a glass at the AUD Exchange rate equated to approximately AUD14.15. You can buy this wine in the US at USD8.00 a bottle, in Australia at AUD9.00 per bottle. This to me stinks of daylight robbery. We found that the noise on Deck 11 where the pools were located were very noisy, we also found that at the shows in the Royal Theartre, the singers were drowned out by the level of the band. We found the whole eating experience really good from the Al Carte Breakfasts and Dinners to the the specialty restaurants on board amazing. We ate at Giovannis and Chops Grille and the food and service were amazing. The wait staff were very friendly but at the same time very professional. Our cabin was a balcony cabin right at the back of the ship which meant that we were doing a fair bit of exercise walking between our cabin and the stairs/lifts. Our balcony cabin was had a steel wall between it and the next cabin which made it very private compared to other balcony cabins. We only had two excursions off the ship, the first was one I organised prior to leaving Sydney for a 6 hour tour of Noumea. The other shore excursion was Mystery Island which was a tender excursion to this lovely little island. The service by all ship staff was amazing considering the number of changes to our itinerary from the day we stepped aboard to disembarkation in Sydney. Read Less
Sail Date March 2020
By the title of the review, you might misunderstand what I was trying to say. This was the first time I went on a cruise and I went with my work team as a part of a thank you gift from our boss. The ship was pretty big, we ended up staying ... Read More
By the title of the review, you might misunderstand what I was trying to say. This was the first time I went on a cruise and I went with my work team as a part of a thank you gift from our boss. The ship was pretty big, we ended up staying on the 8th floor in the middle area I believe. Great access to dining halls and buffet areas too. The first night was fantastic because we got introduced to our dining crew who did a splendid job. They were super funny and helpful. They ended up bringing out stuff for us to try so by the end of the third night, each of us had at least two entrees ordered. The Royal Caribbean App helped us get around on the boat and plan what we wanted to do too. I feel like this sounds like it was written by a robot but I was just so blown away by the customer service and hospitality of this crew. For our shore excursions in Cancun, we ended up doing a last minute snorkeling trip and then headed for Mr. Sanchos afterwards. Everyone on shore were very nice and informative and helpful. Mr Sanchos was a really great deal because we could be there all day and it was unlimited food and drinks for a very cheap price. I think Mr. Sanchos was around $60 and snorkeling was around $30. When sailing, our boat became super rocky because of the choppy waters. That delayed some of the entertainment but they ended up flying out a comedian for us the next night since the dancers couldn't perform. My only problem was when I was at the casino and the dealers kept eyeing me suspiciously, since I don't really look my age. I get they were trying to do their job but they could have been a little nicer about it. Read Less
Sail Date March 2020
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