We love Royal Caribbean and have sailed with them several times. Each time we have had superior service in all aspects of the ships. We always stay in a balcony room and it is so much more enjoyable. You have the option of eating breakfast ... Read More
We love Royal Caribbean and have sailed with them several times. Each time we have had superior service in all aspects of the ships. We always stay in a balcony room and it is so much more enjoyable. You have the option of eating breakfast and dinner in the dining room which I recommend. The Windjammer is another option for meals. There are also great prices on jewelry and alcohol on board. Staff is always very friendly and are always willing to answer our questions with a smile. There is always plenty of options for things to do. The private island is also very enjoyable and relaxing and they serve lunch on the island. We rented snorkeling gear and saw beautiful fish and stingrays. Good shows on board as well. The music is fabulous and a real enjoyable time. I recommend you exit with your own suitcase, you can leave earlier and beat the crowd. We used an offsite cruise parking which works out great. Leave the transportation to someone else and it’s reasonable. Alot of hard work is done so that we can have a good time! Thank you RC❤️ Read Less
I am very satisfied and grateful in general with the experience on board of the Enchantment of the Seas cruise. Excellent service and comfort. The ship's facilities (rastaurants, bars, club, pools, casino, stores, staterooms, public ... Read More
I am very satisfied and grateful in general with the experience on board of the Enchantment of the Seas cruise. Excellent service and comfort. The ship's facilities (rastaurants, bars, club, pools, casino, stores, staterooms, public areas..) each place in general is very beautiful, very well equipped and clean. The food was spectacular, very varied, a lot of options and deliciuos taste, as well as the drinks and cocktails. Excellent also the maintenance service of the staterooms. The activities during the nights were also wonderful and varied. The animation team and artists are very talented. Congratulations to the Royal Caribbean team in general, for the human quality, for the exceptional work that you guys do!!!! and the most important, thank you very much for making the client feel, all the time, like part of a great and beautiful family. I can not wait to go again on an upcoming adventure together!!!!! Read Less
We took this Cruise because of the Port of Call in Havana. I'm a loyalty member on Royal Caribbean and was very disappointed in the quality and the condition and the food on the Majesty of the Seas. The overnight in Havana was fabulous but ... Read More
We took this Cruise because of the Port of Call in Havana. I'm a loyalty member on Royal Caribbean and was very disappointed in the quality and the condition and the food on the Majesty of the Seas. The overnight in Havana was fabulous but I would take another ship if it was available. The ship was old and needed a cosmetic update and repairs. many of the staff members seemed inexperienced and not up to Royal Caribbean standards. hours were wasted and getting on and off the ship and the captain kept apologizing but to no avail. If you enjoy the casino you'd better be a heavy smoker. When the crew s if everything is okay and you have any issues it's a waste of time to reply. They take your cabin number down but never rectify the situation. There were a handful of Staff members that were worth giving kudos to. As a whole the staff was mediocre and not up to the service that you would expect from Royal Caribbean Read Less
We wanted to go to Cuba and decided that a cruise would be best. We had sailed with RC before and had a positive experience. Unfortunately, that didnt happen this time. The ship is old and needs to be refitted top to bottom or retired. ... Read More
We wanted to go to Cuba and decided that a cruise would be best. We had sailed with RC before and had a positive experience. Unfortunately, that didnt happen this time. The ship is old and needs to be refitted top to bottom or retired. They claim that it was refurbished in 2016 but all we could see was the carpet was replaced. The staterooms are MINUSCULE, and have not been updated at all since the maiden voyage! Everything about the ship is old and outdated, with little to no activities, bad quality of food and customer service is non-existence.
Day 1 - boarding took over 2 hours in line, their excuse first time to Cuba. Really? How about they don't know how to move people efficiently through the process.
Day 2 - arrival into Cuba - pouring rain, didn't leave ship.
Day 3 - Toured with private guide, came back to ship and once again had to wait 1 1/2 hrs in line to get back on the ship. Their excuse this time, sorry small ship only one door.
Day 4 - Cozumel - toured on own, once again over 45 mins in line to get back on in the rain!!
Day 5 - At sea, pouring rain activities around pool cancelled. Went to extremely overpriced art auction where they had people that already had purchased pictures, bidding on them again to drive up the price!!
Day 6 - Disembark, 1 1/2 hrs to get off the ship, their excuse sorry taking longer than expected. They are complete incompetents, run don't walk away from this ship!! Read Less
I chose this cruise for a fun adult adventure. It lived up to its name and more. The staff was attentive, friendly, humorous and professional. The food options were tasty and they had something for everyone. LOVED this cruise and staff. I ... Read More
I chose this cruise for a fun adult adventure. It lived up to its name and more. The staff was attentive, friendly, humorous and professional. The food options were tasty and they had something for everyone. LOVED this cruise and staff. I would recommend it to anyone. The staff diversity and sincerity could be seen in the treatment of each other and their daily interaction with the guest. Thank you Royal Caribbean for and effortless and excellent customer experience. If you take this cruise. The excursions range from entertaining to educational. The guides were humorus, and enlightening. There was a liquor tasting on board. If you want a good liquor at great prices make sure you bring funds to buy. The liquor is not given until the final day you depart from the ship. There is a small casino onboard. It's not really mentioned in the advertisement. Loved this cruise. Read Less
Joined a group of friends who had already booked. We are partial to the Enchantment because we were married 11 years ago on this ship. After sailing a few larger ships and a Mega-ship, I much prefer the smaller crowds and short lines on ... Read More
Joined a group of friends who had already booked. We are partial to the Enchantment because we were married 11 years ago on this ship. After sailing a few larger ships and a Mega-ship, I much prefer the smaller crowds and short lines on the smaller ships. I will definitely sail Enchantment again - as long as we go with a group of people, the lack of activities available onboard really doesn't matter. This was a great vacation, the only negative was the transfer from the ship back to the airport - we had to wait for one hour while the driver filled the bus completely, then another half hour for him to drop most everyone off at American Airlines before he dropped us at the Delta side of the airport...We will definitely taxi it next time! Coco Cay was not very impressive, we decided we just wanted to relax that day and reserved a lounger. The location where the loungers are placed have only ankle-deep water...we walked out about a quarter mile before deciding to turn around - I have no idea how far the shelf extends. It would have been nicer if we could have bobbed in at least waist-deep water. In addition, the location of all the loungers is on the leeward side, so there are no ocean breezes. It was hot, sticky, and not very fun or relaxing. We walked the shore, and didn't spend much time 'lounging'. We left before lunch was served and went back to the ship to have lunch. On Key West we did a kayak excursion, I'd never kayaked before, and it has been thirty some-odd years since my husband has. There was no instruction, just a 'paddle right to turn left and left to turn right'. This excursion was not good for a beginner - spent most of the time trying not to crash into other kayaks or the tangle of mangrove branches. It might have been a good excursion if I'd known what I was doing... Pleased with the friendliness and hard work of the crew onboard Enchantment. Read Less
I had an excellent experience on this cruise (this was only my second cruise so I don't have alot to compare it to). I traveled with two of my sisters in law and we all had a wonderful time. The entertainment and activities were very ... Read More
I had an excellent experience on this cruise (this was only my second cruise so I don't have alot to compare it to). I traveled with two of my sisters in law and we all had a wonderful time. The entertainment and activities were very good. The evening entertainment in the Orpheum Theater was especially good. There was a comedian who I thought was quite good/funny (Carl Banks?). The Royal Caribbean singers and dancers were super talented.
All the staff on board who I had any interaction with were so, so helpful and generally went the extra mile.
The ship itself was fine, no complaints (except see my comments on the cabin.
Our servers (Uri from Ukraine and Henry from Peru) in the dining room were fantastic. So pleasant, friendly and accommodating. I'd rate the food good, not great. We also ate other meals at the Windjammer Cafe (buffet). Food there is plentiful and decent. I was pleasantly surprised to find good Indian food there.
We enjoyed our excursions. One was a conch tour in Key West and the other was a bus tour around Nassau. The tour guide/driver on the Nassau excursion was great. HIs name is Julius or Julian (if you go on a tour with him, you will find yourself going "woo hoo" alot). He was so entertaining and funny (and nice too).
Some of the activities were hokey or silly (I accept that as part of the cruise experience). For instance there was a belly flop contest and sexiest man on board contest.
The tribute on the last night to the many nationalities represented on the cruise was really great. You could tell that the crew and passengers really connected.
My favorite port was Coco Cay, the private island owned by Royal Carribean. Beautiful sand and water, If you get there moderately early there is no problem getting a beach chair in the location you want. We also enjoyed Nassau and Key West. But the experience would have been enriched if the ship had offered some kind of information about the locations (e.g., history, current situation, etc), besides the usual cruise hype. I'm sure some passengers wouldn't be interested but I'm guessing alot would.
One suggestion - they should have more people at the guest services desk. There is usually a line. Read Less
My sister-in-law did all the arrangements and organized us setting up this cruise. We had a blast. I have nothing negative to say about the ship and the staff. Everyone was extremely nice! We were able to snorkle with my entire family ... Read More
My sister-in-law did all the arrangements and organized us setting up this cruise. We had a blast. I have nothing negative to say about the ship and the staff. Everyone was extremely nice! We were able to snorkle with my entire family and we rented the snorkeling gear at CocoCay first. It was so beautiful and calm. We couldn’t believe that we swam the entire water twice! It was exciting to see a Sea Turtle and Stingray. I do wish that the Reggae Night and the Captians Ball were different nights. I was really looking forward to the Reggae Night and was bummed I had to cancel because my entire family was prepared for the formal. The Dolphin excursion at The Blue Lagoon was not to miss. Being kissed and hugged by a dolphin may have been the highlight of the trip!!
Bring money for pictures. You will want to have great memories. Read Less
If I wanted to spend my vacation in long lines I would have gone to Disney World.
I'll start by saying that the staff was very friendly and attentive and the food was great (aside from the bread).
We had a really ... Read More
If I wanted to spend my vacation in long lines I would have gone to Disney World.
I'll start by saying that the staff was very friendly and attentive and the food was great (aside from the bread).
We had a really great time aside from the long lines.
The stateroom was wonderful, you couldn't hear the engines or any ruckus, I would have thought I didn't even have neighbors if I hadn't seen them!
This was my 5th cruise with Royal Caribbean and begining at embarkation we noticed plenty of disorganization when trying to coordinate guests for the muster drill, I had never experienced that before and initially thought it was just a one time issue. My mother was traveling with me and she is not disabled but she is elderly and can't stand for long periods of time so when she noticed that we had to stand outside in the heat for the drill she requested to be allowed to sit. The drill was very long and could have easily been conducted while seated indoors. My mother later told me that she would have likely fainted if she had to stand outside for the drill. There should have been an announcement notifying guests that can't stand for long periods of time to go inside for the drill after checking in at their muster stations, most first time cruisers don't know that they can request to sit for the drill if they are unable to stand.
Going through customs and immigration when we arrived in Key West took over an hour and a half. Key West was the port we were looking forward to most and the itinerary said we would be there 10am -6pm but because of the long process we didn't get off the ship until almost 12 significantly reducing the time we had to enjoy the island. The line was very long and we didn't know when it would end, luckily there were a few chairs along the way so my mother could sit briefly.
Disembarkation was also very long and uncomfortable. We chose to carry our luggage off the ship since we have experienced that it is normally faster than having it taken for us. We skipped breakfast to disembark faster and when we reached our disembarkation area we found a very long and winding line that went out onto the deck of both sides of the ship, it spanned nearly the entire length of the ship and had us directly in the hot Florida sun for most of it. Since the line led outside on the decks of the ship my mother had nowhere to sit.
I am not likely to recommend Royal Caribbean to any of my friends and family who are elderly, have disabilities or are unable to stand for long periods of time. Read Less
We so enjoyed parasailing! It is a must. This was one of the best vacations my husband & I experienced with friends & family!!! Just a loving, relaxing atmosphere! Staff was awesome! There was some construction and restoration of ... Read More
We so enjoyed parasailing! It is a must. This was one of the best vacations my husband & I experienced with friends & family!!! Just a loving, relaxing atmosphere! Staff was awesome! There was some construction and restoration of the boat going on and a few bad odors on board....
But overall good, entertainment was great! Embarkation was fantastic, disembarkation was okay... Can't wait for construction completion of Coco Cat! It will be nice, I'm sure! Shops too expensive in comparison to quality and photo packages too pricey! Didn't really care for the battle of the sexes activities. The music entertainment was fantastic! The alcoholic beverages seemed watered down not worth the price. Beverage packages not ideal. No packages that consist of just various waters, green teas & juices. No Pepsi available Read Less
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