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Sail Date: June 2019
Background information: My husband and I are in our 80s, and I use a small mobility scooter to help me get around. This was a cruise to celebrate our 60th wedding anniversary with our four children. This was Bob's 19th cruise and ... Read More
Background information: My husband and I are in our 80s, and I use a small mobility scooter to help me get around. This was a cruise to celebrate our 60th wedding anniversary with our four children. This was Bob's 19th cruise and my 30th cruise overall. It was his fifth and my sixth cruise on Royal Caribbean. We booked this cruise everyone could get off work on those dates and because it went out of Baltimore to Bermuda, and we always love to go to Bermuda. None of our children had seen much of Bermuda, so it was pretty new to them, and two of them had never been on a cruise before. Embarkation - One daughter came a day early and stayed an inner harbor hotel. She Ubered to the port. One daughter was driven by her husband. The third daughter's family flew in and stayed in a hotel near the airport. Our son drove up from SC and stayed in the same hotel. He took them all to the ship. Bob and I drove up from southern Maryland and arrived at the cruise terminal about 11. Check in was pretty quick. But we could not get into the room until 1:00 and the dining room was not open which meant everyone had to eat lunch in the Windjammer with all their luggage. This was NOT a good experience. I was supposed to have on-board credit, and it was never added to my account I thought the muster drill was kind of sketchy. They held it out on the deck (which meant that only about one in eight people could see because most people were behind another person). It was outside even for the people in wheelchairs, walkers and scooters. Unlike some ships who do the muster drills for the mobility challenged inside. Some people have a problem standing for that period of time. Ship: We have sailed on this ship before and it is a nice smaller ship, although it is quite noisy. There is always loud music in the atrium. One of the girls did the climbing wall and that was fun. There was a group on board and some of their meetings would close the Solarium or other venues. Two of the elevators were out of service for the entire cruise. The internet was the worst I have ever had on a ship. I could not post any photos because it was too slow. I could not even play a game of solitaire without having to turn the modem back on and log on again. We wanted to play dominoes and could not find a table anywhere that was big enough. Activities: There were scavenger hunts. We did trivia and had a good time with that. They had Harry Potter Trivia, Friends Trivia, and Pub Trivia in addition to regular general trivia. There was also Pictionary. Some of the group did Karaoke, and that was fun. My son-in-law tried to play Bingo, but he missed marking one of the numbers and then when he marked it and had Bingo, they said it didn't count because he didn't have the last number called. The Family Feud game was very poorly done. We didn't go to any shows and those of us that did weren't very impressed. Service was good. Our children commented that the bar service was particularly good (they had the drinks package) Our cabin steward did a good job and kept the cabin clean. We had a group photo that were taken on the first night. I decided that one of the group was good and we should get one for everyone. Everyone was good except one daughter who had her eyes closed in one of them. So I ordered four of the good one and one of the one with her eyes closed. They put that we should come and get the photos at 8 the next night and they were closed then. When we actually got the photos, they had done it the wrong way. 4 with her eyes closed and one with her eyes open. Dining: The Windjammer buffet was absolutely not an option for me. The labels were over my head and I could not see them from the scooter and I could not reach some of the food. Occasionally someone would offer to help me, but usually I had to get my husband to get me food. There were some times when it was not possible to get any food. For example, earlier than 6:30 am, or between breakfast and lunch in the Windjammer. They did a good job with the various allergies in our group (gluten, peanuts, lactose). In the main dining room, we had a nice round table for all of us on the first night (My Time Dining). We went to Chops the second night, and we were never able to get that good table again. We would get to the dining room as it opened and there was already someone seated at that table. Instead we had to have a long table which meant that we couldn't really talk to the people on the ends of the table. We mostly ate breakfast and lunch in the Great Gatsby. I like the chopped salad at lunch, and one afternoon, Bob had just shrimp and ice cream. The dinner at Chops was good - they did the sides family style. Port & shore excursions: I did not take any excursions because I have been to Bermuda eight times previously and I had booked a private guide. It was absolutely ridiculous to keep people not on excursions from getting off immediately. My children liked the Hidden Gems Tour and the Crystal Caves Tour, and one of them (who brought her bicycle) did some of the Railway Trail. Disembarkation: Very quick and easy Summary: We were able to do a lot of family activities and we had fun together. Bermuda was, as always, beautiful but our time there was too short. A five day cruise is just not long enough. I think two of our daughters are coming back by airplane and staying on the island Read Less
Sail Date: June 2019
We took Mariner of the Seas with two kids, ages 9 and 12 mainly so we could check out the new cococay! We have taken the 3 day disney cruise 6-7 times and absolutely loved it but felt like our kids were ready for some big kid activity! ... Read More
We took Mariner of the Seas with two kids, ages 9 and 12 mainly so we could check out the new cococay! We have taken the 3 day disney cruise 6-7 times and absolutely loved it but felt like our kids were ready for some big kid activity! Because it was so much cheaper than Disney we decided to upgrade where we could so obviously that added to our enjoyment! The pros: 1. Jamies italian was very good 2. teppanyaki was very good 3. flowrider was a blast- we booked a private session, but got on again later 4. laser tag was really fun (free) 5. ice skating (free) 6. bungee jump was really fun (free) 7. we really enjoyed the under the big top ice skating show 8. buffet was not crowded and pretty good for breakfast and lunch 9. we loved mid day starbucks 10. cococay was amazing!! Much better than disney's private island! Its new of course but the water park was very fun and not crowded, the wave pool was fun, south beach was beautiful and lagoon pool was as well. It was under capacity so we never had any issues with finding chairs at the pool and beach. There were many food options and it was fresh and plentiful! all in all it was awesome! 11. in nassau we did a snorkeling and fishing through a private boat charter The cons: 1. the crowd was less kid friendly 2. they allow smoking in some areas 3. they had little to no activity during the day on the agenda aside from silly stuff like trying on perfume or the art auction 4. the rooms need updating even though the rest of the ship was amped 5. the kids club programming was blah-my kids checked it out once and said pass! 6. we paid extra for a lot-dining, soda, flowrider I will definitely try RC again to get to cococay, but didnt love the ship. If I do I may try a longer itinerary that is more family focused! Read Less
1 Helpful Vote
Sail Date: June 2019
Well just got back today from my second RCL cruise and definitely my last. I have been on 14 cruises and this was the worst one I’ve ever been on. My husband, son and I had a balcony room on the 11th floor. I will say the room was nice ... Read More
Well just got back today from my second RCL cruise and definitely my last. I have been on 14 cruises and this was the worst one I’ve ever been on. My husband, son and I had a balcony room on the 11th floor. I will say the room was nice and stayed very cool throughout the whole voyage. That was great. There was nothing else positive. Food was just ok in the buffet. Very little variety. A little better in main dining room. Coffee horrible. Our toilet overflowed 5x during the 9 day cruise. They had to come in and replace the whole toilet and it still overflowed. Water was clean but flooded whole bathroom. This was happening to a lot of people on the ship. The North Star was broken all week and actually was broken before we got on the ship I found out. Nobody ever got to go on at all. We had 2 reservations for it which meant nothing and they never informed anyone it was broken. It’s literally the main attraction of this ship and one of the reasons I booked it. Everyone was very disappointed. We had reservations for the We Will Rock You show. 1000 people in the theater waited an hour for the show just to have a guy come on stage to tell us to leave because the show is cancelled due to technical difficulties. People were not happy. Another show also cancelled due to technical problems. The entertainment on this ship is the worst I’ve ever seen. The few shows I did get to see were boring and lackluster. The goodbye show was so so bad. I feel bad for the crew on this ship because they do not look happy at all. Overworked and underpaid and it shows. Nobody bothered with us unless they were trying to get money. They nickel and dime you the whole cruise to the point where you want to hide somewhere. $3.00 for a little bag of popcorn for the show.....which gets cancelled anyway. The wait lines for any of the activities were way too long. Bumper cars, flow rider. The bigger ships just mean more people. This benefits the cruise line not you. They keep touting how great these huge ships are but more cabins don’t mean more fun for you. I’ll stick to smaller ships from now on. When I voiced my issues and concerns with guests services they did absolutely nothing for us. This will definitely be my last RCL Read Less
1 Helpful Vote
Sail Date: June 2019
Our first cruise on the Anthem was March 2018. In a little over a year, there has been a general decline. Coordination was poor in several areas. We had Anytime Dining. When asking for a table for 4, you would have thought I asked for ... Read More
Our first cruise on the Anthem was March 2018. In a little over a year, there has been a general decline. Coordination was poor in several areas. We had Anytime Dining. When asking for a table for 4, you would have thought I asked for nuclear codes. Some nights, it took 4 or 5 staff members and several radio discussions to get a table assignment. One night, they sat us at a table in the hallway used by wait staff. We even had other cruisers sitting on a sofa next to us. Another huge step down was the Cruise Director. Last year we had Clo, this year Mitch. I know people seem to love Mitch, but I just don't see it. Mediocre Mitch. The CD Entertainment Staff was also a big step down. Last year, they were humorous and engaging. Not so this year. Technical difficulties appeared everywhere -- multiple shows rescheduled due to technical difficulties; Name that Tune only had 7 of 10 contestants due to technical difficulties; Royal IQ app that couldn't connect many times; the North Star didn't work in the 9 day cruise. But the big problem was in our friends' cabin (8222). Bed bugs were found on day 6. After one night, they had itching backs and thought it was soap. Looking past the huge miss on turn over day 1, Royal handled this horribly. A general message was left on their phone. What??? Someone should have met them when they came back on the boat or in their room, not a phone message. They were downgraded from their suite to a balcony, all their clothes and belongings taken away in clear plastic bags down the hallway. Royal dropped the ball again when NOTHING was offered to them. Show empathy, guest services, and throw them a specialty restaurant dinner while you figure out the next step. Throughout the days ahead, the only thing Royal offered was a future cruise credit for their original amount. Everything else was asked for by my friend. They did comp a cabana at Labadee and a specialty dinner, but only after they asked for it. Royal offered an onboard credit for this cruise. When my friends asked for the money to be changed, lower future credit and larger current cruise credit, corporate turned them down. They then received a form letter describing how they were unhappy that their cabin did not meet their expectations. Since when was a bed bug free cabin an "expectation". Read Less
Sail Date: June 2019
This was our first Royal Caribbean cruise and we ended up on Enchantment because it was the second cruise as part o a travel package that we purchased through our travel agency. I have never been on any of the bigger ships before, so my ... Read More
This was our first Royal Caribbean cruise and we ended up on Enchantment because it was the second cruise as part o a travel package that we purchased through our travel agency. I have never been on any of the bigger ships before, so my review is not based on comparison to those types of ships. I've done one Carnival cruise (Sensation) and then this one on Enchantment. My initial thoughts were that for being one of the older RC ships, it was still nice, I looked like there were a lot of renovations done on some of the interiors and the staterooms. We thought the food great on the ship as well, especially in the Windjammer and the main dining. We did not pay for any of the specialty dinings because I didn't really think it was worth it. The quality of the food in the main dining was excellent and there was even an option to purchase a steak or surf and turf meal in the main dining. We purchased the drink package, and while I thought it was worth it based on the volume of drinks that we had each day (about 5-6 per person, not even including the sodas and the bottled water that we had as well). My only complaint about the drinks on this ship was the beer selection and the quality of some of the mixed drinks. I didn't find much in the way of draft beer on this cruise (I don't think I found any actually) and there was no craft beer whatsoever. Some of the bars such as the Schooner and Boleros has a decent selection of international beers such as Red Stripe, Guinness Stella and a couple of German beers though. Most of the time, when we ordered a drink of the day, it tasted watered down. I think this is because most of them were pre-mixed but depending on the bartender, some of them made the drinks fresh which ended up being a much better cocktail. There was a bloody mary bar on both sea days, so we took full advantage of that as well. All in all, the drink package was worth it just depends on what type of beverages you prefer. The activities on this ship were not up to my expectations. As I said earlier, this was my first RC cruise, so I don't know if this is standard procedure for them but I felt there was a lack of activities compared t my prior cruise on Carnival. Don't get me wrong, there was plenty to do and we were never bored. However, it seems like the way they schedule most of their activities, they are don't so there is no overlap. This might be so people don't feel like they are missing out but I felt it ended up making a lot of the events more crowded. We are huge karaoke people, so we were very much looking forward to showing off our talents on this ship. However, this was the biggest disappointment of the whole trip. On our last cruise, we were able to do karaoke every night and the selection of songs was what you would see at any typical karaoke bar on land. On this cruise, the selection of songs was sub-standard and I think because of the lack of activities overall, the karaoke was over-crowed each night. It was so crowded that unless you signed up right when it started, you were not going to be able to perform. By the second night, we decided to not bother with the karaoke and either just stay at the other events that might've run up until the start time of just go grab a drink somewhere. The activities staff were excellent though. We loved their attitude and energy. This cruise was out of Galveston, which was also our first time porting out of there and we were quite pleased with the ease of getting to and from the terminal. I would go back to Galveston for a cruise again because it is less hectic than going to Miami or some of the other larger ports. The two stops on this cruise were Cozumel and Progreso. I had never been to either before and based on what some of the employees on the ship were telling us, this was one of the first stops in Progreso. Cozumel was nice, a good tourist location with plenty of restaurant options and shops. Progreso, not so much. It was run down and not very relaxing. We probably only stayed off the ship after a few hours at the beach before heading back because there was not much to do and were were constantly being bothered by locals who wanted to sell us stuff. I guess this is common in a lot of locations but we saw it more so in Progreso than in Cozumel. Overall, a nice vacation. I would not go back to Progreso but I didn't mind Cozumel. I would like to try a different RC ship in the future though to see if there is more to do on a different ship. Read Less
3 Helpful Votes
Sail Date: June 2019
I and my family were on a vacation to Penang and Phuket. It was afternoon when we embarked. The exterior of the ship was patchy, rusty and old. Barnacles lined the bottom. When we entered the ship, we were immediately directed to ... Read More
I and my family were on a vacation to Penang and Phuket. It was afternoon when we embarked. The exterior of the ship was patchy, rusty and old. Barnacles lined the bottom. When we entered the ship, we were immediately directed to WINDJAMMER after checking in. As we had priority boarding, it was very empty then so we got our food and table within 10 minutes. The carpeted floor was littered with dirt and scraps of food from the previous voyage. The food was horrible and the Char Siew(Cantonese toasted meat) was unprofessionally bathed in ketchup, contrary to the food award certificates that were proudly hung in dusty photo frames outside the buffet style restaurant. When we finished our food, windjammer was already full to the brim and there were people pushing and shoving. People were reserving tables with tissue paper packets and loud and disgusting music was being blasted through the PA system. Meanwhile, my father was having a splitting headache and my mother was complaining. We quickly exited Windjammer to go to our staterooms. However, our rooms were not ready till 1.30 p.m. so we had to wait 45 minutes. We then decided to walk around the ship. The pool was small like the regular ones you have in a backyard and full of people and the place was rusty and old, especially signboards. The elevators smelt like rotten eggs and the buttons were worn and polished by years of use. The library was appalling. There were little books, and the remaining books were arranged in a disorderly manner. The computers had unauthentic copies of Windows on them and had no ethernet or wireless connection, hence rendering them unusable. Games were all in a mess and had lost parts. Our rooms were soon ready. Doors to the corridors were opened. We went to our rooms, the junior suites which were very far. Entering it with our Sea pass, the rustic cabin of 1998 greeted me. The ceiling panels were falling out and dents were covered with stickers. Carpet was dirty as well. The toilet had a cheap and lousy shower head. The soap they provided was watery and did little to cleanse my body. There was no toothbrush provided and drainage pipes for the sink were corroded, exposed and leaks patched with rubber seals. The hair dryer was very unsafe as it spewed out the smell of burnt plastic every time I turned it on. The balcony had rust on the ceiling due to leaks. Lack of Universal Serial Bus ports for charging electronic devices and instead we were give two American ports. We did not bring travel adapters and since our charging adapters were UK ones, we were forced to buy overpriced travel adapters found in the store in deck 5. Speaking of the promenade deck, the indoor cabins without sea view had windows along there. The loud and annoying singing and dancing at night would disturb the residents from sleeping, hence the lights to their rooms on and their bloodshot eyes staring out from the glass windows. Crowds of people were dancing to the beat of the music and the promenade cafe full to the brim. The bar and lounge were empty as people who could not stand the music(like my parents) were repelled from the promenade. The lobbies of 8 lifts on each side of the promenade are full 24/7 either because people are going back to the rooms as they cannot find a table to dine or because they are escaping from the horrible 80s music blasted in the promenade. As we squeezed into the lift, a baby started crying and a boy watched cartoons on his phone. The smell of cheap perfume and perspiration fills the air as I struggle to breathe. The lift stops at almost every floor, once in a while someone stepping on my foot or someone wanting to get in but unable to. After an eternity the lift reaches the deck our staterooms are on. That is all I have to complain about. Now, about the pros. Despite the poor leadership in the team, on the bright side, the captain knows how to pilot the cruise properly, which is something we must be thankful for. The staff, especially the room keepers are polite, greeting us every time we see each other. Although we didn’t get to swim, the Phuket shore excursion and ice odyssey skating show were indeed entertaining. Despite internet connection speeds being slow, there was still internet. The beds were comfy and I did not suffer from sleepless nights. The rustic ship, despite its worn and torn look, is nostalgic and definitely brings back memories from the 90’s. Room service was good and fast. Read Less
Sail Date: June 2019
The ship was very pretty, had most of what we like in elegant decor to delight our senses and keep us dazzled. The food, too, was very good, possibly the best we have experienced in a wealth of cruises we have taken with a variety of ... Read More
The ship was very pretty, had most of what we like in elegant decor to delight our senses and keep us dazzled. The food, too, was very good, possibly the best we have experienced in a wealth of cruises we have taken with a variety of cruise lines. We had an inside cabin off the Royal Promenade, which meant we had a window that looked down at the shoppers. The room, itself, was very nice, with a window seat as well as a little couch, besides the desk chair. It was roomy, with enough nooks for storage for our short 4-day cruise, that I would consider to book such a cabin again. However, the bed was hard - I mean board hard! Our quality of sleep was not good for the 4 nights. We tossed and turned most of the night, only to fall asleep and wake much later in the morning because we had no sense of day or night because of being in an inside. This sleep pattern disrupted our usual cruising routine. Anxious to start using the Workout room, we went straight there the first morning. The weight-powered machines were adequate, but when we attempted to use the bikes, treadmill, etc. they all were password accessible. The place hummed with activity, and I saw no staff member there that would assist us in how to activate any of these equipment. So... we left, and never returned to the workout room for the duration of the cruise. We dined twice in the dining room with our open dining option, and the service was good both times. We actually made a reservation for those dining nights when we first boarded the ship. I asked the staff taking our reservation which night was formal nigh, and he informed me that they do not do formal nights anymore. Having packed my husband’s suit, I was disappointed this wasn’t made clear on their webpage. We cruised with my daughter and her family, and I hoped to get a nice picture of us all decked out in our best attire. Originally the formal night is the second night of shorter cruises, but we chose a different night to go to the dining room, to better fit with our daytime plans. But what I wasn’t told is that RCI or maybe just this ship does a Dress Up anyway you Like evening which is the same as formal night, and all the photographers were on hand... and we missed it as we sat upstairs in the Windjammer enjoying the casualness of the night, unknowing... The focus on hand-washing as people entered the Windjammer was humorous, with staffers playing guitars, singing and prancing around “washy-wash your hands, scrubby, scrub your hands” to popular tunes, and with the exception of one very tuneful fellow, sung painfully off key. The service there was good to excellent, but I found the tables so close together, and the chairs difficult to move on the carpet, that it was a struggle to get up and return to your table, weaving through tables and chairs heavy with other diners. No more pretty glassware is given in the specialty drink. I was told that stopped, even though their website still shows pictures of those lovely glasses. Huge disappointment, hoping to add to my collection. But about the drinks, it costs around $15 per glass. Plan to drop $30+ for two drinks... making those high priced “drink plans” a better choice for some. Bingo was rather a disappointment, too. Less games, higher prices. No fun Bingo Lingo. Rush, rush, rush. And the same for all the Trivia gatherings we experienced. Boring. Regarding the dance and singing talent of the theatre shows, It was an experience we could have better spent watching TV in our cabin room. But, ah, there were no movies to be seen on that TV without paying $12 to rent. This included movies the ship was showing poolside each day. It didn’t seem fair. So, hanging in the room was not an option on this ship. But lounging in the Solarium was a real relaxing. Bring a good book or two, and find a pool bed. Or maybe a hammock on the upper open decks. But if you grab a towel or two, be warned that if you will need to show your sea pass, and then must return them, Showing your sea pass again. Maybe bring your own beach towels might be the better choice? If you are real savvy with technology, then maneuvering the RCI Ap to find out what’s going on day-to-day, hour-to-hour will be all you need on your phone, providing it is no more than a couple years old model. Otherwise, you can still tote around the paper version, as we did. The Ap was difficult to navigate, and caused more frustration than convenience. We stopped at CocoCay, and it is huge. Daughter had booked a beach bed for her family, and when she stepped off the pier entrance, there were no signs to direct her to where they were. They went to the nearest beach, and walked the sand till they found them an hour later. Later it was discovered that there was an exclusive transport cart to take people to the private beach where rage beach beds were. It took us longer to find them, as we dragged our rented water mats along with our beach bag. We stopped to ask where the beach beds were, and staffers there were clueless till one took the measures to investigate, and put us “elderly” people on a cart transport to the exact beach. It was a nice, quiet beach, I mean very nice. The kids spent the day finding all sorts of sea creatures in the shallows and along their walk through the sandbars. But the beach was far removed from the fun children’s activities, so put on your walking shoes when visiting CocoCay. The second port stop was at Nassau. We stayed on the ship, We noticed that the pier was different. They have added more piers changing the look of the cruise port entrance. It had been a few years since we last were docked in Nassau. And lastly, our final bill. We compared the cost to what they changed our credit card, and it did not jive. I have inquired with RCI and have not received a response from them. And, no, we did not a make any additional purchases on our last day. So...? Be mindful that their bookkeeping might have some chinks in their otherwise Royal Caribbean armor. Read Less
4 Helpful Votes
Sail Date: June 2019
We just wrapped up a four-night Bahamas cruise on the Navigator of the Seas. We had the Key, got to the terminal about 9:30am, checked in, did security, sat in the Key area and were literally the first to board at 10:40am. We had ... Read More
We just wrapped up a four-night Bahamas cruise on the Navigator of the Seas. We had the Key, got to the terminal about 9:30am, checked in, did security, sat in the Key area and were literally the first to board at 10:40am. We had already dropped our luggage with the stevedores, but should have waited and dropped it at the Key area on deck 4. Information about the Key was sort of scarce. We didn’t receive our bags until about 5pm. Fortunately we had packed swimsuits and sunblock and were able to enjoy the pools and slides. About the Key: -The internet package was great. -We didn’t know until the last day that the Key acts as a “fast pass” for the water slides (grr). -The Chops lunch was excellent (filet) -We only used the priority seating for the ice show, but there was plenty of room at the other shows. -Our main dining room departure breakfast the last morning was really nice. -Info on departure procedures was a bit sketchy, so we left our baggage in the cabin during breakfast and after we grabbed our luggage and just went to the bamboo room to be escorted off (shorter line). It worked out just fine. -Our “checked luggage” was with everyone else’s, no specific “Key” Area was marked off at customs. Service was always friendly and attentive, except the bar servers were surly. At the theater one night, a server refused to provide a drink menu, and at one of the pool bars the last night, the bartender acted as though he was doing us a favor by making drinks and wouldn’t even talk to us. Hopefully these were the exception. The water slides and flow rider were fun, although the pools were really crowded on the sea day. We enjoyed the soft serve ice cream once we found it, and were so stuffed from meals we didn’t snack too often! We aren’t big drinkers, but the $12 mixed drink prices seemed high. We felt that RCI “nickels and dimes” passengers a lot. The main dining room charged an extra $8 for squeezed orange juice. That’s ridiculous. We didn’t do any formal excursions and instead explored Nassau independently and spent the Cococay day at Chill Beach (the island food was better than the Windjammer buffet, especially the brownies!) Read Less
1 Helpful Vote
Sail Date: June 2019
We sailed on the Freedom of the Seas on a Caribbean cruise out of Puerto Rico to Aruba, Curacao, Bonaire and St. Maarten. We had a great time on this ship! The staff were all super friendly and helpful starting from check in / ... Read More
We sailed on the Freedom of the Seas on a Caribbean cruise out of Puerto Rico to Aruba, Curacao, Bonaire and St. Maarten. We had a great time on this ship! The staff were all super friendly and helpful starting from check in / embarkation. We had the key, which I highly recommend if you plan on purchasing an internet package. Despite it saying boarding started at 12:30pm, we got there about an hour before that and got on the ship very quickly. With the key we got lunch at Chops and it was a very good way to start the cruise! Dining: Our main dining room staff of Warren and Lester (Waiter and Assistant Waiter) were excellent! They gave great recommendations each night, were very friendly and prompt with anything we needed. The head waiter for our section, Dennis, was quite frankly the best cruise employee we've ever encountered. He made it a point to remember everyone in his sections names, and shake their hand every time he saw them and ask detailed questions about how their cruise and day were going. He also was actively helping out all of his waiters. I've rarely seen better leadership anywhere. Dennis should be running his own department on a ship soon, he was that good! Ports: The ports of call were great on this cruise! We scheduled excursions through the ship for all of them. For Aruba we did snorkeling and it was so fun! We got to snorkel over a reef and see tons of cool fish. We also snorkeled over a WWII German freighter that was shipwrecked off the island. So cool! For Curacao we did a caves / city tour and a bar crawl. The cave tour was really cool! I would not recommend the bar crawl though as the drinks were just mediocre and 1 of the bars was very divey. The other two bars were good though. In Bonaire we did a bicycle tour and it was very fun! You do need to be in shape though! Lastly, in St. Maarten, we did the SeaTrek which was very unique! We got to both snorkel as well as do the SeaTrek, which is walking on the ocean floor with their special helmet on. It was a bit pricier compared to our other excursions but was definitely a cool experience. Debarkation: Debarkation was a bit of a mess. It was very busy and backed up in the terminal and at customs. We had a bit of a wait to get off the ship but since we were the key, we had a priority customs lane which is lucky because the normal customs line was huge. Like, Disneyland in July huge. Just another positive mark for the key! A lot of reviews cite the fact that there are a lot of Puerto Ricans on this cruise as a negative, I am not sure why. Yes, there were a lot of a Puerto Ricans but they are all very friendly and made for a fun atmosphere on the ship! All shows, games and programs were in English, but they do make Spanish announcements. So I guess if you don't want to hear any Spanish or encounter any awesome Puerto Rican people, maybe don't go on a cruise out of San Juan? Cons: While not many, to be balanced here are a few negatives/cons we ran into. Bar service could be a bit slow at times depending on the bar you were in. The buffet could be a madhouse depending on the time you went and didn't have a ton of variety. Drink prices are a bit high, so if you plan to drink a lot, the beverage package makes the most sense for you. They do try and up sell you a lot. Debarkation was a bit crazy, and if we didn't have the key would have been an absolutely insane wait to clear customs. The gym could get very busy at times as well. Overall we would highly recommend if you want a fun Southern Caribbean cruise! Also since it leaves out of San Juan, we would highly recommend spending some time there as well either before or after. We spent 2.5 days in old San Juan before and it was great! Read Less
Sail Date: June 2019
We loved our cruise on Liberty of the Seas . Prior to the cruise the website was easy to navigate and make plans. We used a travel agency. But I made excursion and dinning choices online. Our room had a balcony. I enjoyed many ... Read More
We loved our cruise on Liberty of the Seas . Prior to the cruise the website was easy to navigate and make plans. We used a travel agency. But I made excursion and dinning choices online. Our room had a balcony. I enjoyed many hours on it. The staff were beyond gracious! If everyone treated each other like Liberty of the Seas staff treat people the world would be a better place. Windjammer food was fresh and displayed well. Delicious! The coconut cookies are addictive. Staff were eager to assist. These people work long hours and not 1 time in a week did I even see an attitude or hear a complaint from them. The main dining room was like formal dining every meal. The special treatment was fun. The food was beyond delicious ! Our waiters were so excellent ! Caribbean night was a treat with a dance from the staff dressed in Caribbean shirts. Formal night was very enjoyable ! Food was just amazing every meal! We stopped in Cozumel , Grand Cayman and Jamaica. We booked excursions in Grand Cayman and Jamaica. We didn’t enjoy shopping in Cozumel due to the shop keepers were too pushy. After buying a few items we cut shopping short and enjoyed the benefits of a half empty ship. In Grand Cayman we did a beach excursion at Calico Jacks. It did not include lunch and in my opinion was more of a bar party atmosphere . Food was pricy and took a long time. I wouldn’t bring a child to Calico Jacks. We had another beach excursion in Jamaica. Blue Waters beach excursion with jerk chicken and pasta. This was a great experience . There was a bar for drinks but not the main hub. Staff was great as well as the food. We got back in time to allow us some shopping time. Jamaica had great shopping variety. Some shops accept credit/ debit cards but bring cash for those hand carved items from the locals. I loved the cupcake decorating class with Chef Marcos. Overall , Liberty of the Seas has a system to get a lot of people fed and entertained with having this gracious attitude that makes you feel special. My only bad moment was when the cruise was over Read Less
1 Helpful Vote
Sail Date: June 2019
Our first cruise ever was on our 25th wedding anniversary in 2002 on the Soveriegn of the Seas. My DW and I had never been treated so good. We did 2 other sailings with RCL as well as 2 with Disney, 2 with MSC, 1 with Princess. For this ... Read More
Our first cruise ever was on our 25th wedding anniversary in 2002 on the Soveriegn of the Seas. My DW and I had never been treated so good. We did 2 other sailings with RCL as well as 2 with Disney, 2 with MSC, 1 with Princess. For this year's cruise we wanted to get back on RCL, so we booked the Allure. Never having been on a "Mega-Ship" we had concerns. We did our homework on the ship. DW and I watched TONS of You Tube videos (Thanks to all that posted!) and I studied the deck plans so we both felt comfortable with moving around on board. WELL ....... the ship was much larger than we could have imagined and even with all our homework we thought "Oh No, we're gonna be lost!" Not the case. Moving about the ship was so simple! The ship is simply beautiful! We loved the "Neighborhood" concept. We booked a Boardwalk Cabin with a great view of the Aqua Theater so we could see the show anytime we liked! John, our cabin steward was AWESOME!!! He treated us like we were the only people in his section! We absolutely loved him! The room itself was great plenty of storage space. Also I let RCL know that I had a CPAP for my sleep apnea and they had an extension cord and a gallon of distilled water for me to use during the cruise.How great is that?! The food was FANTASTIC and our wait staff of Andre(the giant) our assistant waiter, Marlon(Brando) our waiter and Aton(no nickname) our head waiter were absolutely wonderful! We were never in need of anything, anything we wanted we got! They were also just plain great to be around! Wonderful people. RCL's entertainment is top notch. Ocean Aria, Mamma Mia, Earl Turner (Headliner), Blue Planet and Ice Games ...... ALL AMAZING! We also went to comedy live and never laughed that hard in quite awhile! The entertainment staff is funny, engaging and just plain FUN!! Jimmy Rhodes (Cruise Director) and Flavio (Activities Manager) are the best! Jamezy and BeBe are great! We've never had that much fun playing trivia!!! Ice Skating in Studio B, The pools, hot tubs and "The Current" (not giving that one away), rock climbing wall, zip line sport court miniature golf, Flow Rider total thumbs up! The service is simply off the chart! The staff on RCL just can't do enough for you. Cristan (bartender at Sorrento's) and Iris (bartender at the Pool bar) are just the greatest! Other cruise lines do these same types of things and, although I've had good experiences with other lines, it's RCL's people and Customer Service that set it well apart from all the rest! I know I've left some things out but I'm at work writing this and, unfortunately, I need to get back to reality! Read Less
Sail Date: June 2019
This was my husbands first cruise and my 3rd. He was a reluctant cruiser so we choose this Greece-Croatia Mediterranean cruise as it had many port stops and was only 7 nights. Turns out he loved it. We chose a balcony cabin which gave ... Read More
This was my husbands first cruise and my 3rd. He was a reluctant cruiser so we choose this Greece-Croatia Mediterranean cruise as it had many port stops and was only 7 nights. Turns out he loved it. We chose a balcony cabin which gave us many opportunities to view the beautiful ports as we came and left. Breakfast became a must on our balcony as we soon found we did not enjoy Windjammers selections for breakfast, lunch or dinner. In saying that we used Windjammers for snacking-taking fresh fruit, cereal,milk,yoghurt and cheese back to the room. We tried izumis-Japanese-nice, Chops-good steaks and Giovannis-italian all were quite tasty. The mainlining room for main meals were also good-no complaints here. The service staff on the whole ship ere really marvellous, diligent, attentive and do now how to make you feel special. From our young assitant waiter Dmitrii to Oscar-our room attendant and Rowena and Joah our drink waiters we could not fault their service. We did enjoy The Schooner Bar and particularly liked the Pianist/singer in the late evenings. Entertainment onboard was a bit hit and miss-one show we walked out of because the female lead was so out of key we couldn't watch-whether or not that was sound or ear piece issues we were unsure-but many people were taking about it the next day. However there were many other options around the ship to enjoy oneself, particularly at sea days. The ship itself could definitely do with a revamp, outdated furnishings etc...but it was clean and comfortable. The ports- *Dubrovnik-cool-we hired a scooter on our own from Modena scooter hire and it proved to be a very fun day. *Kotor-Montenegro-boring,but the day went was raining and had lots of could coverage-we went on the Grand Montenegro Day excursion-I do not recommend it *Santorini-big let down because of thousand of tourists. w did the Oia Village tour which encompassed a winery tasting-worse wine I have ever tasted.I do not recommend this tour. Oia itself is stunning but you d nt get to enjoy any of it because of the crowds. *Katakalon- Loved it *Venice-Loved it Verdict we like cruising, and will definitely do it again Read Less
2 Helpful Votes
Sail Date: June 2019
We chose this ship because I like big ships! Symphony is certainly that. We had smooth seas, but the ship is so large, i don't think i ever felt a movement in the week. This ship is truely impressive. Sooo many things to do for ... Read More
We chose this ship because I like big ships! Symphony is certainly that. We had smooth seas, but the ship is so large, i don't think i ever felt a movement in the week. This ship is truely impressive. Sooo many things to do for adults, children and everyone in between. i'll highlight a few of the things we particularly liked: - Don't miss the show Hiro. very well done and reminded me of "O" in Vegas. - The mexican "loco Fesco" eating area in the aft of the ship was very good for burritos, taco's and mexican breakfasts. Very good salsa bar (chili Verde especially) - if you like Jazz, the "Earth Wind and Fire" jazz band performs several times in the Jazz bar and the talent of those guys are simply amazing. - Playmakers sports bar is a big hit if there is a sporting event you want to see (Boardwalk) - Chops....im not exaggerating when i say i believe this was the best filet i've ever had. (and i traveled all my life) -Jaime's was outstanding. get their meat plank for starters! - Importantly, The size of the ship and the numerous things to do make it seem less obvious there is 6000 people on board. a real plus RC! - RC has embarcation and debarkation down!!!! The smoothest i've experienced yet with RC in their new Miami Terminal. Very Very well done. - If you enjoy "anytime dining" i recommend you reserve a time on their site. it makes is much nicer for you than winging it when you want to eat. - The Pinel Island tour was alot of fun. A very little slow paced island on the french side of St. Martin. We really enjoyed that. - Solarium is always nice when you want to dodge the Windjammer for eating. - Trellis Bar in Central Park is a wonderful way to relax with a cocktail (which i particularly like to do) and listen to guitar music. (come to think about it, we did this alot) enjoy your trip! this is truely an amazing ship i can't wait to go on the new Spectrum when it gets here, Read Less
1 Helpful Vote
Sail Date: June 2019
We did a lot of research as both my wife and I haven't cruised for at least 20 years as so much has changed. We wanted to make sure we saw the new features so were looking for a newer ship. This ship had so much to offer with the ... Read More
We did a lot of research as both my wife and I haven't cruised for at least 20 years as so much has changed. We wanted to make sure we saw the new features so were looking for a newer ship. This ship had so much to offer with the zipline, rock climbing wall, water slides, basketball court, numerous pools and hot tubs as well as being a new ship. We watched a number of videos and attempted to create a packing list of what we thought we needed which were very helpful. The only two things we missed was Aloe (had to pick some up in Puerto Rico) and a package of straws. We didn't realize they use paper straws so attempting to drink a frozen drink from a paper straw is a frustrating experience. We'll make sure to pack some straws the next time. For the on-boarding process I thought it was absolutely fantastic, granted I don't have experience with other cruise lines but I couldn't have pictured this going any smoother. We parked in the parking garage at terminal A, mostly because this was our first time in the area and knew we were going to pay a premium for it. We got to the terminal at about 10am mostly because we were excited and couldn't wait any longer to get there. Our boarding time was slated for 12pm. Once we parked someone came right over and took our bags away (we had the tags already on them). Then it was just us and the carry on bags which was simple to navigate. We entered the terminal and there was always an agent telling us where to go next. We walked straight into the security area with no wait at all. Certainly not like an airport. Then entered the waiting area. Once they started calling groups (key members, layers of loyalty members, etc...) we were in the first group they called and they called a bunch of groups right after each other so people could enter the ship pretty quickly. We were on the ship by 11:30. We knew not to go to the windjammer as it would be packed so instead went to the boardwalk and got a couple hot dogs and started to explore this beautiful ship. The rooms were available at 1pm right on the dot so certainly a well organized machine they have going on here. We immediately unpacked as our luggage was there, something else we learned from videos. I tried to find a room with bunk beds for the kids but I couldn't find one in the balcony area. They may exist but I just couldn't find one. So we had a couch with a pullout for my son. It was fine except in the mornings you can't make it to the balcony without stepping on the bed waking him up. Magnets work great on the walls but use the rare earth magnets. I had a combination of cheap magnet hooks as well as rare earth ones and there was a significant difference. The dry erase board was also a big winner as we could leave notes for each other when we left and where we were going. The bathroom was fine and there was enough room for one person and on occasion we had a couple people in there but not for long. Standard balcony size is good. Didn't need any more space out there and the chairs were comfortable. We signed the kids up for their respective kid areas but my son never wanted to go and my daughter (16) really only went the first night then hung out a couple times with a friend she met. When signing up Royal didn't really communicate with either one of them what they would be doing, or could be doing there so our kids hung out with us which was fine, just think though they lost a fun experience with the kid events. Service was excellent all the way around. We had my time dining and had is scheduled pretty much at 6:30-6:45 each night. Something we noticed quickly was that when we left there were long lines trying to get into my time dining on deck 4 (around 8pm or so). Might be something people should consider when using my time dining, to get their time slated for 6-7pm to avoid some waiting. Another really nice touch I thought should be called out was that we ended up having the same server for dinner each night. I didn't expect that because we were in my time dining and not the set time of the main dining room. I thought that was a nice touch that they were able to organize that so you can build a relationship with the staff and learn a little about them and where they are from. I think the thing we had work on was the elevators on the ship. I don't think they are optimized or something. We would see elevators cruise by us (the clear glass ones) in the direction we were going but it didn't stop, then when one did arrive it was packed. I would say 80% of our elevator rides were packed. If we were on decks 5 or lower we would catch an elevator going down to go up. If we were on the 14-16 we would go up to go down. It would allow us to get on the elevator before it got packed. We also noticed that the elevators were always moving floor to floor. Some stay on a floor for a very long time so there seems to be something with optimization that could help with this problem. We also used the stairs more as the cruise went on. The fitness center and track around the ship are excellent. We spent a lot of time walking the track and really enjoyed the occasional game of shuffleboard hidden away along side the track. The ping pong on the other side was really difficult as their are open areas that allow wind in, and the ping pong ball would go flying due to the wind. The shows are pretty good. We really liked the Hiro diving show the most. Hairspray and Flight were okay but not our favorites. I thought what they did with Flight was really cool technically being able to accomplish those effects on a cruise ship. The comedians were okay. The ice show was really good from our perspective. We booked a kayak adventure at RC's Labadee, Haiti port and I wish I had thought about that more. If you aren't experienced with Kayaks or a canoe, it may not be a fun experience. Also this is not a real short trip so it could be tiring if you are out of shape. Our biggest complaint though on this excursion was that they stop half way through on a beach then subject you to locals pushing their merchandise. They were pretty aggressive and it was uncomfortable. There were ample opportunity to buy the exact same items in areas that with the main shopping areas. There doesn't seem to be a need to have this here and they were much more aggressive then in the main areas. Also keep in mind that lunch is 11:30-1:30 and our excursions were back to back so we almost missed lunch. Ooops. Watch out for the watch sales on the ship. If you want to buy a watch, make sure you have the internet package so you can price shop. The alcohol prices were pretty good especially if you buy in 2-4 bottles to get the discounted prices. I ended up buying some rum in Puerto Rico which I was happy with that wasn't available on the ship. It was delivered to my room the last night of the cruise. We found an advantage using the parking garage for disembarkation. When entering the area where the luggage is located there is a line of helpful guys ready to take your luggage to your vehicle. This was a no brainer. We tipped the guy $2 a bag and he navigated all the way through customs and to our vehicle. I also think they allowed us to bypass some of the line since we had them helping us. Not sure about that but there were folks that had their own luggage and we walked right by them. I called out a few of the things we learned on this ship to help others on their adventure. We had a great time on this ship and everything on this ship met our expectations. The food was top notch, the facilities are practically new and fully functional, the crew was fun and we were really pleased we chose this ship. The bar is set pretty high for our next cruise. Read Less
1 Helpful Vote
Sail Date: June 2019
This was our 46th cruise and we are Diamond members. Allow me to begin this revie with The pros: The service was the best of any cruise ship we have ever been on. The staff was eager to please. The production shows were terrific. ... Read More
This was our 46th cruise and we are Diamond members. Allow me to begin this revie with The pros: The service was the best of any cruise ship we have ever been on. The staff was eager to please. The production shows were terrific. Very professionally done and entertaining. The ship was in good shape considering the fact that it is almost 30 years old. The cons: There was a sewerage smell the entire five days on the ship. The food in the buffet was just plain BAD. Same food every day, very limited selection and it was not tasty. Food in the main dining room was just OK. Our outside cabin was more like a closet. When getting off the bed, we had to walk sideways. No ref ridge in cabin. Very little drawer space. We found the drinks in the Schooner bar to be watered down. Much better drinks when ordered in main dining room. Our waiter Milton and Head waiter Nick were excellent. the embarkation and debarkation was very fast and orderly. The embargo on Cuba began while we were docked in Havana. We left the following day and learned that we were the last ship to leave Cuba. The country itself was run down as the communist government owned everything. We learned that they pay Medical Doctors $53 per week so most of them have to hold additional part time jobs. Our tour guide was an engineer with a Doctorate degree but claimed she made more money as a tour guide because of the tips. I would normally rate this ship as 3 stars, but because of the smell, I cannot rate it better than 2 stars Read Less
2 Helpful Votes
Sail Date: June 2019
This was my 63rd cruise, itinerary is usually my main focus and wanting to visit Cuba there was only a few ship offerings. I have always had very good experiences sailing RCL and despite the numerous negative reviews and the size of the ... Read More
This was my 63rd cruise, itinerary is usually my main focus and wanting to visit Cuba there was only a few ship offerings. I have always had very good experiences sailing RCL and despite the numerous negative reviews and the size of the “Empress” I decide to give it a try, lucky my sailing was the last Cuba sailing before the new travel restrictions were put into place. Having recently sailed the mega ships the boarding process could not have been any easier. Navigating the ship is fairly easy and the hub of activity is on decks 5 and 6. Even-tough this is a small ship I found lots to do as there are numerous activities throughout the day. In the evening there was two venues with music and the usual fill of activities to participate. There were a number of bars, but “Balleros” was my main hangout plus the music was very good. I ate in main dining room , windjammer and the only specialty restaurant Chops, all were very good to excellent. Staff and service throughout were amazing. Even tough this was a small ship I never felt any rocking throughout the voyage. I did encounter that sewage smell on mid deck 8, but it was occasional. My only complaint was the cabin(the worst in 63 cruises.. but more below). Overall, the Empress is an underrated ship, it has much to offer, food, activities, staff and yes character. Read Less
Sail Date: May 2019
Ship shows outside signs of its age. A good paint job would fix this. This ship was chosen as a trip with our grandchildren and convenient, out of Texas. We did encounter issues, such as A/C and plumbing. Supervisor Staff and Diamond ... Read More
Ship shows outside signs of its age. A good paint job would fix this. This ship was chosen as a trip with our grandchildren and convenient, out of Texas. We did encounter issues, such as A/C and plumbing. Supervisor Staff and Diamond Concierge was helpful. We ate in dining room every night but one, waitstaff felt very inexperience but continually asked us to remember to fill out survey. (Which we did) Food was okay but it seemed like the same items every night. The buffet was even worse. It was the same options everyday for lunch. The best meal of the week was room service one night. The only dining options at night are Main Dining, Buffet or Chops (fee). It would be nice to have at least one more. Our cabin steward was a little distracted (due to family issues) but good enough. Our grandson (8 yrs, almost 9) really enjoyed the Kids Club. He went every night and was always excited to go back. The ship shows signs of age, especially outside and there are no frills and thrills like others her size. The entertainment staff was talented and we enjoyed the shows. Read Less
Sail Date: May 2019
The food was great, and the service was amazing. We purchased a dining package, but this is a very small ship, so there is only 1 specialty dining option, Chops Grille. The food at Chops was very good, but there wasn't much variety. ... Read More
The food was great, and the service was amazing. We purchased a dining package, but this is a very small ship, so there is only 1 specialty dining option, Chops Grille. The food at Chops was very good, but there wasn't much variety. We chose to dine in the main dining room most days. We also did a Chef's Table experience one night, and that was great. Very good wine and the food was amazing. We ate at the Windjammer buffet for breakfast on port days, but it was so crowded. We avoided it for the rest of the trip. We also purchased The Key, which was definitely worth it. Early boarding and disembarkation, Wi-Fi, and VIP seating at the theaters was all very nice to have. At the end of the cruise, we were able to walk straight off the ship through customs. We left our room at 7:40am, and were in our car by 8am. We stayed in a Junior Suite, and the space was amazing. We will definitely book suites in the future. So. Much. Storage. The worst part was the pools. If you don't want to get kicked in the face by a child every 2 minutes, stay away from the main pool. There's a kid's pool, but they invade both of the pools on the sun deck. It's impossible to enjoy yourself. But the Solarium Pool was adults-only, and you can get a little sun even though the area is enclosed. But it would still get a little crowded on sea days (it's a tiny pool). I got a pedicure at the spa, but it wasn't very pleasant. The nail tech spent the entire time trying to sell me things like detox tea. Not very relaxing. The activities at the bars get very crowded, so get there early. Getting off of the ship at Costa Maya was a NIGHTMARE. We got there at noon, and everyone tried to get off the ship at the same time. We missed our excursion, even though we walked directly off of the ship to the pier. A lot of other people got left behind too. I'm not sure what happened with that port, but it was absolute chaos. But we ended up spending the day on the ship, and were actually able to enjoy the pool. It was deserted. Wonderful time. Getting off at Cozumel was much easier, I booked a dive and had a great time. The ports are the usual over-commercialized cruise ports with very aggressive vendors. The ship shows its age. Rust everywhere, stains on the furniture in our suite, torn carpet, dents and scuffs on the wall, etc. But the room was always spotlessly clean. Overall, we will cruise with RC again, as we're only 1 hour away from the port. It doesn't get much more convenient. But we probably wouldn't cruise on this ship. It was just so crowded. Read Less
1 Helpful Vote
Sail Date: May 2019
Chose this cruise for the itinerary and the reputation of RC ships. Our 2nd cruise ever and first 1 was on Celebrity Equinox. The itinerary was not a disappointment- however- the ship was a great disappointment. The social spaces were ... Read More
Chose this cruise for the itinerary and the reputation of RC ships. Our 2nd cruise ever and first 1 was on Celebrity Equinox. The itinerary was not a disappointment- however- the ship was a great disappointment. The social spaces were all dark and dingy. The ship seemed to be overflowing with people, hard to find a space to escape the crowds. The entertainment was just adequate. Not of a high standard although the Ice Show which had a theme was very good. The food- average. The best night we had was at Izumi. Giovanni average. The Windjammer was like a canteen. And the Saphire lunch and dinner was almost same food as the Windjammer. The cabin was lovely, spacious however there seemed to be a permanent odour of some sort. The staff seemed in the main to be pre occupied. Not all happy though they tried hard. We are going to go on Quantum of the Seas in January - this was booked before this cruise and I am really hoping for a better experience Read Less
1 Helpful Vote
Sail Date: May 2019
We booked this cruise to meet with friends with whom we had a lovely time and met some other very nice people. There were also some very rude people on board but that seems to be the case these days. The cabin was adequate and the cabin ... Read More
We booked this cruise to meet with friends with whom we had a lovely time and met some other very nice people. There were also some very rude people on board but that seems to be the case these days. The cabin was adequate and the cabin steward did a good job and dealt with our needs. Service in the main dining room was a little slow at times, especially at breakfast, however the food was acceptable. Unfortunately we were unable to attend the shows as the timing could not be fitted around our dining time (Mytime). We did however manage to see the ice show which was fabulous. We didn't do any cruise excursions we had visited most of the ports previously. Not sure if we would use RCL again we much prefer Celebrity or P & O as was disappointed with the Ship a little sad in places. Read Less
Sail Date: May 2019
We chose this cruise because of the itinerary. The food in the Main Dining Room could be improved. I ordered Prawns and was given a shrimp dish and the shrimp still had the shell on. The entertainment was great, so was the Ice Show. I ... Read More
We chose this cruise because of the itinerary. The food in the Main Dining Room could be improved. I ordered Prawns and was given a shrimp dish and the shrimp still had the shell on. The entertainment was great, so was the Ice Show. I don't agree with comments made that cruisers we're not happy with the entertainment. The Barricade Boys were off the chart awesome. We certainly enjoyed Perry Grant. Graham the Cruise Director was funny and informative. He can surely pack the Schooner Bar, 10-20 deep. I am so glad that RCL now has the hot milk in thermos instead of having it next to the oatmeal in a huge pot. We were invited to a Top Tier Party as Diamond members and that was very enjoyable. It would be nice if RCL would include more free mixed drinks for Diamond members in their menu. We will be back. Read Less
3 Helpful Votes
Sail Date: May 2019
I was on Anthem of the Seas last spring and had an amazing cruise with a group of six people, which was my very first cruise. A week after being on Anthem we booked another cruise on Adventures of the Seas, this time we added two more ... Read More
I was on Anthem of the Seas last spring and had an amazing cruise with a group of six people, which was my very first cruise. A week after being on Anthem we booked another cruise on Adventures of the Seas, this time we added two more people to our group making it a total of eight people. ( 5 women and 3 men ) The women in our group all had issues with cleanliness of the rooms and not completely satisfied with their dinner meals. Overall I was pretty pleased with my cruise however the music being played throughout ship was horrible to say the least. Half of the music selection was in Spanish and the acoustics were also terrible and even worse if someone was trying to make an announcement over the speakers. I found that the selection of music that I could actually understand ( English ) wasn't upbeat at all and the few songs played that were actually good songs were actually depressing songs. One would think being on a cruise the cruise director would want everyone to be upbeat and cheerful. Perhaps my next cruise I'll have to make sure to bring my own music and entertain myself. The staff on Adventures of the Seas, were all very nice and professional from my experiences with them however the crew didn't appear to be happy. Which was the complete opposite from Anthem of the Seas, their staff was very enthusiastic, fun and entertaining. Before disembarking Adventures of the Seas we stopped by the Next Cruise desk and to our surprise the next cruise offer was twice the price for one less day than the current cruise. Needless to say not one of the eight people in out group was up for paying double, so we will look for other options for our next cruise. Read Less
Sail Date: May 2019
Adventure of the seas 8N cruise Bahamas and perfect day Stayed overnight at doubletree Hilton. Free airport shuttle and $25 to the port. Wasn't happy they threw my luggage in the back of their free airport shuttle and as only ... Read More
Adventure of the seas 8N cruise Bahamas and perfect day Stayed overnight at doubletree Hilton. Free airport shuttle and $25 to the port. Wasn't happy they threw my luggage in the back of their free airport shuttle and as only 2 other people the bad slid around and was black not red! I still can't get it clean. Hotel excellent, and had swimming pool, cafe and Starbucks. Cruise Check in was quite quick although the queue for security was long and this was 10.30am. Once onboard there was a long queue waiting for the buffet Windjammer restaurant to open. Best avoided so went to cafe on deck 5 for a cheese and ham sandwich instead. Signs at guest services saying no upgrades as full. I did receive several emails since I paid for my cruise asking me to bid for an upgrade so it would appear unlikely you would now get any free upgrades or be able to pay for any onboard, instead they will go to the highest bidder. I selected my balcony cabin location right by the elevators so didn't want the upgrade anyway. Cabins opened just after 1pm. If you have ever bought a new build house you will understand what I mean when I say I then went on to 'snag' the room for issues. The TV volume would not turn down and was so loud I had to keep it off. The cabin steward said he has reported it but on day 2 I called maintenance myself and they sent an electrician within 30 minutes who advised it was a faulty cable. Several hours later after dinner they swapped the cable and it then worked fine. The sink tap was spraying water all over me as was probably clogged with lime scale and spraying everywhere, the cupboard door to the safe was loose on one of the hinges and almost fell off and one of the balcony chair seats was very dirty. The air con also doesn't seem to work properly either. Again my room steward said he reported these issues on day 1. On day 3 I rang maintenance again myself and within half an hour the tap spray was swapped and works perfectly now and he called a colleague who sorted the cupboard door also. Should I really have to do these things, I would suggest the room steward or supervisor should test these things. You should book my cabin 8622 I have had it fixed! Surprisingly I didn't have to ask for my free drink and welcome gift for crown and anchor which I normally spend two days chasing so that was good. I pre booked arcade credit as it came with a bonus amount so I had a letter in cabin to go to the arcade and dial a number. I did this and was told to just put my card in the machines and it will work out the credit. A nice man appeared and was very helpful, showed me how it all worked. A lot of machines were broken, poorly stocked or simply would not accept the sea pass card. You win tickets and can claim them at a machine in the arcade room on the last evening from 7pm. Needless to say we had to stand around waiting for someone else to arrive as the machine was broken! Then we had to wait whilst all the kids took forever choosing their prizes. Casino credit - was told can use OBC in the casino at no charge. You transfer the money on the machines. They have instructions in the casino. Unfortunately the casino was ruined by the smoking as usual. It goes through the whole casino and not just the smoking section. This is very poor RC. The staff are very unhappy here and are worried about the smoke to their health. People were using the casino as a smoking room instead of going outside. I walked through when it was closed and there were 2 people smoking. Entertainment was good. Mix of dancers and comedians as well as a fabulous entertainer. Dinner was busy in the windjammer most nights which is unusual. It was often busy but plenty of tables in the evening for those not wanting to go down to the restaurant. I had to live on Frosted flakes for breakfast as there were no weetabx. They also had no salad cream which normally I manage to find a bottle hidden away. The restaurant manager told me they've never had it. My reply was that on my last 20+ cruises, I must have imagined it then! I struggled to find any cooked vegetables, broccoli some days but lots of fried food and potato wedges - same all week. It was much better last year. Lovely man in the Windjammer looked after me and was very helpful. He even went to get me some French fries the last evening when they were not on the buffet. Diamond lounge - lovely to see Christopher there again, nothing was too much trouble and he even helped me find something to do the last day whilst waiting all day for my flight. Buffet continental breakfast is served in the diamond lounge although they don't have cereal in there now so was a bit disappointed. Also no snacks during the say when I went in there. I guess it gets wasted so no point putting too much out but would have been nice to find a few cookies. Diamond and above guests please note that guest services advised RC's new policy is to open all cans in the happy hour promotion (5-8pm offer). So where we get 3 X free drinks per day, if we choose to have soda cans, they now open them. I was given two cans of Coke Zero open which I then wasted as couldn't drink two at once. I like to save one for the next afternoon. Apparently they tell me they now open them so we don't give them away! I said look, I don't drink alcohol so I want my free cans of soda to enjoy when I like. If this is your new policy I will still give them away opened or waste them. I suggested RC stop those people who are costing them a fortune drinking for 3 solid hours alcohol at the free bar each night rather than worry about a few cans of soda. I am really cross having got to diamond plus I may now have to switch to P&O!!! The 3 free drinks is a perk I have spent a lot of money with RC to get. Port info: Very little information on each port, maps were not given out unless you went to some sales talk! They just wanted to talk about the overpriced stores and bamboo sheets. I assume they get commission? The Ship ha the usual merchandise, and overpriced general items. I even gave one guest some Ibuprofen for a headache as they were a small fortune in the shop. Usual $10 tat sale as I call it. Day 3 Port Canaveral - very hot! Harmony of the Seas had taken the best dock right by the Exploratory Tower so we ended up too far away to walk to anything by the Port and certainly is this 90F plus heat. There was nothing you could walk to and one of the few attractions nearby was also closed Sunday's. I got off to check I hadn't missed anything but just got bombarded by these giant flies which were everywhere. If not been before, would have done the trip to Kennedy but as we did that in November we stayed on board. Disappointed we couldn't walk to anything. Other people cancelled their tours to Disney as it was just so oppressively hot. Found some people who went to Universal Studios and they said it was unbearable and couldn't queue in this heat. Day 4 Miami - loads of cruise ships in port as you would expect. We docked on the starboard side, walked through the terminal to the HOHO buses. I booked this $49 tour on board as had lots of OBC otherwise would have bought cheaper on shore. Lots of people selling tours ashore and cheaper. They didn't tell us that we would queue for 45 minutes to get a bus that then dropped us off 5-10 mins away to then stand and wait for the proper bus to start the tour. We were left stood next to buses with engines running, it was so hot, 91F/33C in the shade plus the heat from the buses. A lady then shouted we were in the line for the blue route and we would not get on the next bus so would have another 30 minutes to wait after the next one arrived, so she said we could queue for the red bus route and moved us further along. There was no organisation, it was a free for all when the bus came. Nobody dare get off as they knew they would not get a seat back. No air con downstairs, I guess as open top buses but very poor for a hot city. I wouldn't be surprised if people were unwell due to the heat. Even with the windows open downstairs there wasn't much of a cool breeze, in fact it was a warm breeze most of the time. Other than then beach and shops, there wasn't much to see. After the tour ended we had to get off the bus and wait another 20 minutes for the bus back to the Ship. Total waste of $49 as had been to Miami before. Took 4 hours to do nothing. I did give the diamond concierge feedback which he did log and I would have left it at that but as I was infuriated at being given two cans of coke open (total waste) I went to guest services to complain. The excursions manager did call me to discuss and offered a 50% refund which was fair. Day 5 Nassau - docked furthest away so four ships in front of us. On the port side so I had a view of the ocean, ships the other side. I booked the morning essential Nassau tour in advance saved ten dollars. This was a fantastic tour. The only thing I was unhappy about was the man who decided to walk us from the furthest dock to the bus (a good 5-8 minute walk) just as the rain fell down. To say we were all soaked was really an understatement. I took out a cardigan to cover me but it was literally wringing wet. Needless to say the rain stopped after ten minutes and the man abandoned us for another ten minutes. Like they couldn't have waited for the heavy shower to pass! It took 2 hours to dry out. We went to the rum cake factory, Atlantis, the rum factory and more, it was great. Restrooms at every place. Had 3 other ships in with us so was busy around the shops/market right by the port. You can walk wall around this area. There is even a McDonalds just round the corner by the Hilton. Be prepared to haggle at the stalls though. Change was given in local currency at one of the shops on the tour so ask if paying cash whether it's USD change or Bahamas currency. Day 6 the much talked about Perfect Day, Coco Cay We docked on the left as you look at the island so the whole island was to the back of the ship as we had turned around. Grandeur was also in port. Little open mini buses took us from the ship exit to the island. They were driving a little fast! The water park looks amazing. There is also the balloon but it looked too swaying to tempt me. There are a number of shops in huts to the left of the island. Unfortunately I am very fair skinned to cannot stay out in the sun for more than a hour or so, even with factor 50 on. They were selling factor 70 and one lady factor 100 cream in the huts. There was very little shade on the island, some under the food places but not all tables were in the shade. Also you had to venture off the path through sand and sharp shells to find a table. They need to work on this which I'm sure they are doing. Also all the restrooms all had queues for the ladies. Enjoyed seeing the island but too hot for me and set my heat rash off! Internet package $15.99 for the basic one device if purchased for the duration of the cruise, 24 hour pass gone up to $22.99. Slow connection but handy to keep in touch with family and friends. I tried to download the Uber app for cheaper taxi to the airport but the pictures where you have to select store fronts etc. just would not load as it was too slow speed. Disembarkation - transfer to Newark airport it was $27.50 and left at 7.40am only! The excursions booklet had 2 X 4 hour tours leaving at 9.30am (note meeting time is 8.30 in lounges to get you out, collect luggage and through customs etc). At the back of the booklet it said have a late flight, after 3.30pm we have late tours - what they actually meant was the tours in the booklet would get you to the airport for flights after 3.30pm - total waste of time confusing people! They went on to do the same with just airport transfers saying if not in a hurry and flights after 3pm book a transfer to Newark ($27.95) or Times Square ($44.95)Again, they meant only one bus for each, both at 7.40am!!! Seriously! Excursion desk were not helpful at all. They offered no long tours or later tours and said latest time to get off her ship was 9.45am. I was going to book one of the tours but they were all cancelled as they didn't have enough people to run them. So, I was left with nothing to do and a flight at 10pm at night! RC were not helpful at all. I asked if there was luggage storage at the airport and they gave me a leaflet for storage in New York. I google one near the HOHO bus and it said sorry this location is temporarily closed. The rest appeared to be self storage. For those not knowing New York this was not good. Can someone please set up a business collecting luggage from the cruise ship on departure day and returning to the airport or nearby later. Surely a profitable business. I opted to leave at 9.30am, but was told final call to leave around 8.30am. I was going to get a taxi but there was a shuttle for just $20. Ok, so it went to the Hilton and Best western first but didn't take long. Far cheaper than a taxi if just one person. Met a lovely family also from the UK on the shuttle. Worth noting you can get a day room for around $79 plus tax $90 if you have a late flight. Newark Airport - Delta wouldn't let me check in nor offload luggage saying had to wait for virgin Atlantic (code share) staff at 5.30pm. No luggage storage they say after 9/11. However, I was able to walk all around the airport and get within 50 feet of aircraft on the AirTrain with a suitcase that had not been scanned/checked. This is really poor security. So I had 12 hours to kill before my flight. A lovely man in the shop suggested I take the shuttle outside P4 on the AirTrain to The Mills at Jersey Gardens shopping mall. I took the AirTrain around the terminals, just 2 stops and was at P4. The shuttle was outside waiting. $5 one way, $9 return. They accept luggage and even put it onboard for me. The mall is 10 minutes away, buses every half hour and he even gave me the timetable. It is huge! I never covered half. Really good prices and on designer stuff like handbags. I'm not a big shopping fan but really enjoyed this. Luckily I had my suitcase so wedged some things in! Another option with a late flight is to take the train to Manhattan. Follow signs to AirTrain at Newark airport and buy a ticket at the machine right at the AirTrain entrance (I think they were orange/blue). Buy a ticket to New York Penn station (not Newark Penn station). This ticket will cover both the AirTrain and the N Transit train. Take the AirTrain to Newark Liberty International Airport AirTrain station. Takes 10 mins max. Then get off the AirTrain and get on the NJ Transit train going to New York Penn Station. There are signs at the station. Download a map online. Once there, you can either walk around or get the underground to the main sights. You may be able to find a luggage storage location! Read Less
4 Helpful Votes
Sail Date: May 2019
Embarkation was a breeze, arriving at 11:00, changed into bathing suits and had a great day at the pool. The band was entertaining and great dj music and enjoyed tacos by the pool. Our luggage arrived to our cabin by the time we finished ... Read More
Embarkation was a breeze, arriving at 11:00, changed into bathing suits and had a great day at the pool. The band was entertaining and great dj music and enjoyed tacos by the pool. Our luggage arrived to our cabin by the time we finished at the pool, in plenty of time to clean up for dinner. Dinner service was great in My Time Dining and with our pre-board reservations we were sat immediately. The only real complaints I have for the ship is the lack of bar service. There was only one waiter in the casino and he served only the table games. If you played slots or video poker, you must fend for yourself. There was usually only one bartender at the casino bar as well. The other thing that we found lacking was the Diamond Lounge. We missed the ambiance and the view from the Crown Lounge. Being a small lounge with no windows on Deck 5 (I think) was no where we wanted to be. However the Concierge there was wonderful. Debarkation was very fast although no one adhered to their departure time. Read Less
1 Helpful Vote
Sail Date: May 2019
To put it mildly.....We really need a vacation after this Cruise! We ~hesitantly booked this Alaskan Glacier cruise with 7 other family members from around the US. This was to be a true "Bucket-List Cruise". There were 3 ... Read More
To put it mildly.....We really need a vacation after this Cruise! We ~hesitantly booked this Alaskan Glacier cruise with 7 other family members from around the US. This was to be a true "Bucket-List Cruise". There were 3 Seniors with our party..one of them a "Diamond RC" member. We aren't typically cruise people, but we wanted to participate with this one for the aging members of the family. We are Luxury Vacationers and Platinum Marriott Members. We enjoy fine food, fine wine and luxury amenities. Yes, the Ovation is a sparkly new ship. The balcony stateroom was adequate, the staff were quite nice. That's all the positive energy I can put into this review. The biggest disappointment..BY FAR...was that THIS Alaskan Cruise did not get to see the glacier we had on the itinerary...This ship is TOO BIG to get to the glacier!! So I'll bet no one will ever see the glacier if you take this ship! The 3 other ships that sailed with us all went to the glacier. Also, the same cruise the week ahead of us didn't go to the glacier either. Safety aside..this was THE hallmark of the trip. If they couldn't do it, they should've told us ahead of time. Right off the bat, they want your individual picture! Not because it's " A time to Remember" ...it's all about facial recognition. Don't believe it's true? Think again! For beginners, the embarkation was total chaos, stress and disorganization from Seattle. The seniors were exhausted and so were we. The dining experience.... Some of our family were staying in Junior Suites...They ate at a separate dining room every night. We were not allowed to attend that dining room. So unless we wanted to pay the upcharge for a specialty dining venue we never ate dinner together....NOT ONCE! So we did lunch together instead. Here is where we ate our meals and our thoughts on the experience.... Where ARE the fantastic Buffets? The ice sculptures? The shrimp towers? The chocolate fountains? Not on this ship! None of it.... We ordered coffee/Juice & danish from room service each morning..free with a tip. OK Windjammer is like a hospital cafeteria. Food was Eh... Cafe Two70 another hospital cafeteria. Food was Eh... Cafe Promenade 24hr coffee/ stale pastry & Sandwich shop is the size of a kiosk at the mall. Nothing special here. Chic MDR dining where we ate dinner was ok, staff was very attentive. Average food, nothing special, didn't leave hungry. Solarium Bistro Breakfast to order was a hidden gem in the mornings and decent. Solarium Bistro Dinner...not that great. Eh... Lunch in the The Grand was ok, good place to gather if you are with a group. The smoking/vaping sections of the ship. If you are a smoker, vaper or enjoy a cigar...Beware! There are only 3 places on ship to indulge in your stress-reducing cigarette. #1 The 5th Floor patio near Vintages Wine bar- the quietest place and most difficult place to find (but closed many times for cleaning?, without any cleaning going on?) #2 The 14th Floor open air hallway between the Solarium and Splashaway Bay. This is quite a hike from most staterooms. Not a favorite place to go. #3 The back left section of Casino Royale if you want to be out of the weather & wind. Another not-so-favorite place to go, but nice at 6:30 am if you'd like a little peace & quiet. Night time activities were mediocre at best. We usually ended up in the Music Hall for a silly game or two and some music...not as good as my local bar. Schooners had some nice piano music. We never did see any of the shows. They were booked up from day #1. We did the Skagway train excursion, which was nice. We booked that several months in advance. The " Refreshment package" was expensive, but covered all of our bottled water & Virgin Mary drinks & Mocktails. We also used it for other mixers because we purchased a few "Royal Gift" packages of Absolute Vodka for our room so we could mix our own drinks. We also brought on 2 bottles of wine from port on embarkation day. The others with us hardly got their money's worth from the alcohol packages they spent almost $1,000 on. Most of the bars were closed during days in port. FYI... The PUSH to SPEND MORE ! OMG!!! The constant push to spend more money blew my mind! As if you haven't spent ENOUGH already!!!! Every activity is put in place to help you spend more money. From the "Smokey-Eye" Demo (to purchase Urban Decay Makeup Pallets) to the Seminars. They want you spending..spending...spending! Even the TV stations...non-existent so you are out spending instead of watching tv. VOOM Experience..=...DOOM Experience...need I say more...totally NOT worth it. Even in an emergency. Formal nights....FWIW what is the point? Nothing special...No fancy dinners here or reduced drink prices...Just more opportunity for pictures to sell you later. The Captains Reception....Hahahaha....reception? I though most receptions came with a drink and a small bite? My mistake. Ports..Interesting tourist traps...bought a few things, saw a few things, drank a beer, ate a lunch....maybe did an excursion....got back on ship This is just the tip of the iceburg...haha..But you've got the idea. Perspective...If you're a cruiser, you'll always be a cruiser...it's your thing. No offense, but I just don't see how this is a relaxing or pampering way to vacation. I would not classify this as a Luxury Cruise. When the bills roll in and begin to hover near the $8,000 mark and we have nothing special to say about this vacation, that's just sad. I can put a much better vacation together with 1/4 of the money we spent and say.."I have had a vacation"...Ahhhhh. Read Less
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