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Sail Date: March 2019
We are 60 something cruisers who enjoy a little time to ourselves. We have been on cruises with many cruise lines and this is our third with Royal. We chose this ship on a whim because we saw a Kelsey Grammer movie which featured the ... Read More
We are 60 something cruisers who enjoy a little time to ourselves. We have been on cruises with many cruise lines and this is our third with Royal. We chose this ship on a whim because we saw a Kelsey Grammer movie which featured the ship. We arrived a day early and used the Cruise Line's shuttle to the ship. It was smooth abet the gal loading the buses was a bit short with the clientele. Upon arrival the entire process to get on the ship was smooth and seamless. We were gold but the traffic in the terminal was as such that i dont think the priority would have made a difference. We also did not get to use the key lounge since everything was going so well. KEY was a program that Royal started and I recommend it to everyone (unless I am on the ship and then steer away from it). Key got a great embark lunch at the Italian venue which was outstanding. It has a few more embark features but we did not need them. Our cabin was on the 10th deck overlooking the Central Park. I thought it might be interesting but never really saw much activity in Central Park. Standard cabin with not any fanfare. Got what I paid for. The ship did smell of a cat urine smell the whole cruise that ended up on our shoes so we had to throw them away when we got home. That is where many of the pay restaurants are located. We ate at Johnny Rockets and it was the worst meal we had. The fries and onion rings were old, cold, stale and rubbery. Sandwiches were fresh and okay. The only time to eat here is when the place is crowded. Also ate at the Mexican place on the Boardwalk and seriously $56 for lunch fare was beyond fair. Hot Dog place was disappointing, recommend a deli there. Had two drinks at a price of $23 so we instantly purchased the drink package. Buffet was small and not much imagination for the reason I am guessing is that they have so many other venues that they are trying to get you away from the Buffet. Main dining room was actually some of the better food on the ship. Shows were beyond good. Key access got us the best seats in the house also. We only got off the ship in Haiti, with the exception of the overbearing sellers at the market it was nice. Stayed on the ship for the other stops and basically had the ship to ourselves. Key made our debark incredible. We had a special breakfast and they escorted us off the ship straight to Customs. No wait anywhere. We also used the valet service for the luggage and had no worries until we picked up our bags in St Louis. Recommend this to all. To recap, it was a good cruise but the ship was way too big and you had to search for some of the dining options. It only felt crowed on sea days where there were not enough deck chairs. One more thing, we had a lot of smaller kids on the cruise. No issues during the day but the parents kept them up way past bed time at night and they were cranky. Parents dont do this to them and other passengers. Hope this helps Read Less
Sail Date: March 2019
We booked this cruise for the dates. It fit in our budget, and was similar to a cruise we took 2 years ago. The biggest disappointment was the change of ports a few weeks out. The cancellation of Coco Cay was a let-down to my children, ... Read More
We booked this cruise for the dates. It fit in our budget, and was similar to a cruise we took 2 years ago. The biggest disappointment was the change of ports a few weeks out. The cancellation of Coco Cay was a let-down to my children, who were looking forward to the Cabana we had booked, and to snorkeling around the shipwreck/plane wrecks. The embarkation at the Crown of Miami was outstanding. We showed up around 11 and were on the ship in less than 10 minutes. Multiple lines were open and the new system of delivering cards to the rooms simplifies the process. Using my phone as a sea pass at the bar for the first hour or two was not a problem. We got a spot by the pool, and the kids enjoyed the hot tubs and pools until the rooms were ready. The rooms (we had adjoining interior rooms) were good. We have shared a room in the past, and the deal we got actually made it cheaper to have 2 rooms this time. It was nice having 2 bathrooms and a separate room for the kids, who like to get up a little earlier than we do. We didn't often see the cabin steward(ess), but she did a great job of keeping the room clean and had several towel animals, saving the hanging monkey for the last night. She was also quick in responding to any requests we made. Dining was very good. Our waitress (Yula) was very accommodating and got to know my sons' tastes very quickly, having a plate of kiwi ready on the table by the last night. The food in the main dining room was quite good. I often ordered 2 appetizers, not being able to choose. My 10-year old ordered off of the adult menu, and enjoyed dinner every night. My 8-year old ordered the appetizer off of the adult menu, and the rest off of the kids' menu. His dinner never changed, and the waitress asked if he wanted the same thing by the third night. We always ate breakfast at the Windjammer, which was well-stocked and what you would expect. Among my onboard complaints was dealing with drinks. The ship started running out of mint on the second day of the trip. Certain bars stopped making mojitos. By the end of the third day, there were none being served onboard at all. For a short cruise, I was surprised. We also tried to order a specialty drink on the menu at one of the bars (it may have been a habanero daiquiri) on the first day, and they didn't have the ingredients. The bars often ran out of the stuff for various other daiquiris. Finally, the pop machines were down more than they were up across the entire ship. Most of the machines in the Windjammer were down, one of the 2 machines on deck 5 was down. Our port time in Nassau was very good. The weather co-operated and the water wasn't rough. We didn't do a ship-board excursion, but got a day pass at a local hotel. The whole family really liked it. We are not a big fan of the Grand Bahama port, as it is very industrial. We booked a family beach excursion, and it was tied to several other excursions (including an all-inclusive). There were enough of us that it took several buses to get us all to the beach. The main problem was getting everyone into lines to get on the bus. It seemed very disorganized. Getting back was also fairly disorganized, but this was not the fault of the cruise line. The main problem at the beach club was trying to find a chair. As we were the second ship in port that day, the Carnival passengers were already there when we arrived, and we were the second or third bus, so we got one chair for the 4 of us. After a few hours, the Carnival passengers left (it was a half-day excursion), so we all got chairs for the last hour, and the beach was much less crowded. I will also mention that the loyalty desk was very difficult to find. I finally looked for them on the last day, during the posted hours, but there was nobody at the desk. I was hoping to get my kids an account, as they cruised before, but didn't have the same status as us, but we never got that taken care of onboard. Lastly, I must mention that there was a college party onboard. We heard that there were a thousand college students on the ship. My boys didn't seem to notice too much that anything was different, but the bathing suits were a little smaller than perhaps one might want on a family cruise. There was an upside to the number of college kids on board. On our only sea day, getting a deck chair was easy, even at around 10 in the morning, as most of the college kids were still sleeping. In all honesty, the lines at the pool bars were longer than normal, but other than that, the college parties didn't bother us, though someone bashed into our kids' door at 3am one morning on the way past. Read Less
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1 Helpful Vote
Sail Date: March 2019
We have sailed on a number of RC ships and were looking forward to this one. Just a short break to the Pacific Islands. Bars - definite lack of staff in this area (all bars) always had to wait for drinks, (never had this problem on ... Read More
We have sailed on a number of RC ships and were looking forward to this one. Just a short break to the Pacific Islands. Bars - definite lack of staff in this area (all bars) always had to wait for drinks, (never had this problem on other ships) first ship we have had to ask for a stirrer and slice of orange in a Campari and soda it’s a basic drink (staff just not trained)! Main dining room well don’t recommend that at all, in fact we spoke to someone about the lack of attention and the food just well............ Windjammer again disappointed the same dish was served for the first three days! Usually there are such great choices. Specialty dining - Giovanni’s was very nice attention to detail good. Izumi’s the best excellent food and service. Chops Grille sad, it was great on other ships but this visit definitely disappointed. Shows were pretty good, ice show excellent, general entertainment hmmmm... We felt there was a ‘lack of food venues’ for snacks and coffee etc., other RC ships definitely had more choice/venues. It even seemed to be a battle to get a cup of tea at times and sometimes just didn’t bother because the queue was just too long. Again just not enough staff!!!! On one occasion I was making a cup of tea and noticed pink lipstick on the mug while pouring hot water into it, staff standing next to me, I said “ooh this mug is dirty” he turned and walked away!! Not the reaction I expected. Overall the staff moral seemed low and staff numbers seemed low as in a great shortage of them. After listening to the Captain at a ‘function’ thinking there maybe lies the answer! Would not sail on Explorer of the Seas again and would not recommend it. Next cruise will make us Diamond and really thinking do we want to keep going ? Have had so many fantastic cruises just hoping they are not ‘losing the plot’. Read Less
1 Helpful Vote
Sail Date: March 2019
Chose this cruise for the price. Embarkation was smooth as silk once we got to the ship. The only slow part was having to park at the midport parking garage and then having to shuttle back to the ship. Lunch at Park Café. Did not want to ... Read More
Chose this cruise for the price. Embarkation was smooth as silk once we got to the ship. The only slow part was having to park at the midport parking garage and then having to shuttle back to the ship. Lunch at Park Café. Did not want to put up with the crowd at the Windjammer. After lunch our room was ready and our sea pass cards were at our door. Went to Bolleros for a drink while waiting for our luggage. Racquel and Glenn were the greatest bartenders. Went to check on our luggage and one of the two suitcases had arrived. The other did not. Finally got a letter that they confiscated our power strip and had to pick up the bag on deck 1. When I got there I told them the power strip was not a surge protected type and we had used it on numerous cruises. To no avail they said I could reclaim it after departure on the last day. Dinner at the main dining room every day. Food was the typical food served by Royal on their Voyager class ships. Service was excellent at table 147 with Jayesh (you can call me Jay) as the Waiter and Charmaine as his assistant. Even though we had my time dining, we requested that table and time for the remainder of the cruise and it was granted. We definitely tipped them extra at the end of the cruise. Many activities during the day. The shows were good. Finis Henderson was the best. He is a singer / impressionist who does Elvis, Lionel Richie, Stevie Wonder, Nat King Cole, and many others including Sammy Davis his real Godfather. Casino was good to my wife but not to me. Oh well. Went to the Diamond lounge on the first day for happy hour. The hors d'oeuvres were not that good . The chicken wings seemed like they were steamed and then had some thin bbq sauce on them. The skin chewed like rubber and bubble gum. Small children were touching everything on the buffet but were not eating them. Their guardians were to busy drinking and bragging about their Crown and Anchor status to do anything about them. Next night returned to the DL and again kids running around unsupervised. But the thing that made us not return to this lounge was the fact every one was saving seats for people that "were coming later", so there was no place to sit and they wouldn't open up the outside seating. We had cabin 8637. Sherwin the room steward was great. First morning no hot water in the sink or shower. Called maintenance and they promptly showed up. The man said it's fixed after doing something outside in the hallway wall. It was hotter but not the temp I usually encounter in a stateroom. Next morning no hot water and the sink is stopped up again. By Wednesday we had hot water till Thursday morning. This went on the rest of the cruise and was probably our biggest bummer of the cruise. We bought liquor in Cozumel and as normal you turn it in when you get back on board. The man collecting it said it would be returned to the stateroom on the last night of the cruise. No problem. The last night of the cruise no liquor. Down to Guest Services. They said you can pick up your liquor on embarkation day at 0630 deck 5 in the Sapphire dining room. Why?. Because it is spring break and there is a lot of under age children on board and we don't want them to have access to the alcohol. But if you buy it in their liquor store on the last day you get to take it with you right then and there. What?. Did self assist when getting off the ship. They said it would be around 0645 when they would let us off. Around 0715 is when we started off. The shuttles were waiting and back to the parking garage. All in all a fun time, but we will not cruise the Adventure again. Too many little small things going on. Not enough to spoil a good time, but enough to turn us away from this ship. The Mariner in October. Read Less
Sail Date: March 2019
We were trying to find a Family cruise, that was easy to get to, the month and the price.We wanted something for our grand children 7,6,5,3 and our older kids..We looked for months..We decided on Royal Caribbean Liberty of the Sea..Could ... Read More
We were trying to find a Family cruise, that was easy to get to, the month and the price.We wanted something for our grand children 7,6,5,3 and our older kids..We looked for months..We decided on Royal Caribbean Liberty of the Sea..Could not have been a better choice..My wife and I have been on lots of cruises and this one turned out perfect..The ship had so much to do..It had a great play area for the little kids and better area for there parents..In the kids area they had small slides and different swallow pools for small kids..and a hot tub they could go in..In the back of the ship it was great for older kids and adults..It had 2 tall water slides, a flow rider, part of the time you could knee board and different times they had surfing. Also the tidal wave..A 2 man raft the went , almost straight down at one point and back up.almost strait up at one point...I"m 65 and did it all..It was SO MUCH FUN.. Also the ship had a rock climbing wall and an ice skating rink..We didn"t eat at the specialty restaurants,but everywhere else..The food was great in the main dinning room,and remember on lobster night you can have more then one.The buffets were good lots of variety..The ship was so awesome..The staff was all great and very nice..The only negative was .The cruise ended... Read Less
1 Helpful Vote
Sail Date: March 2019
This cruise was amazing, so beautiful and the staff was amazing. The children had many activities to do while older people had there own activities also. I would recommend it every time. The islands were great and the drink package ... Read More
This cruise was amazing, so beautiful and the staff was amazing. The children had many activities to do while older people had there own activities also. I would recommend it every time. The islands were great and the drink package oooooohhh don’t get me started on the drink package it was cheap and usfull unlimeted drink. The WiFi was good not the best but it did it’s purpose. The 4 different pools were all great and the hot tubs were great at sunset with a nice cold drink in my hand just relaxed. If you don’t try this cruise your missing out. I do wish there was a slide but that’s fine. Also with such a big ship u really don’t feel packed on the cruise. I could live on that cruise if I could. So yes try out the allure of the seas it’s worth every penny lol see ya on the flip side. Read Less
Sail Date: March 2019
This ship was great, since we are now doing the suite life, the suite lounge and staff were great, from the time we got on till we got off. I would recommend this cruise to anyone. We had the dining plan so only ate once in the main ... Read More
This ship was great, since we are now doing the suite life, the suite lounge and staff were great, from the time we got on till we got off. I would recommend this cruise to anyone. We had the dining plan so only ate once in the main dinning room. The food was great at every venue. Found our new favorite restaurant was Wonderfand. The food was both fun and amazing. The wemsical and happy attitude of the staff was great. Even though we had a group of 5 thus having a odd number of people at the tabl. Food at the coastal kitchen was both well presented and tasted outstanding. Told the family that they had to try something different that they had not eaten before with every meal. While at Labadee we had a Cabana on barefoot beach, this was. One of the best days on the trip. Best no paperwork when disembarking. With luggage valet we were off the sip in less than 5 minutes. Read Less
Sail Date: March 2019
Chacchoben Mayan Ruins Excursion Was worth every penny! Daniel the Jaguar was a wonderful guide. My husband and I learned so much and Daniel was super fun and knowledgeable. The ruins were beautiful! We took beautiful pictures. The busses ... Read More
Chacchoben Mayan Ruins Excursion Was worth every penny! Daniel the Jaguar was a wonderful guide. My husband and I learned so much and Daniel was super fun and knowledgeable. The ruins were beautiful! We took beautiful pictures. The busses to get to and from were georgeous and clean with perfect air conditioning. Salvatore was a great driver. This excursion was very safe and secure. This was the highlight of our honeymoon! The crew on rhapsody was very friendly and accommodating. Shoutout to Max and John the baristas! Also to Adriana, the dining room hostess on the 5th floor, and the servers Dominic and Paul Dan. The ship is smaller, but it’s wonderful for just relaxing, and a little older without all the bells and whistles of the bigger ships. However it’s elegant and charming. I had sinus problems on this cruise probably from something blooming in the jungle in spring, but the medical staff gave me something that really helped. Roatan port is extremely small, but we still had fun. Cozumel was a total blast! Hubby scuba dived in Belize, but I stayed on the ship that day. Read Less
Sail Date: March 2019
I was very excited to go on the Symphony of the Seas. This was my eighth cruise and I had been on a few Royal Caribbean ships before. Only my sister and I went on this cruise. Since I hadn’t been on a cruise in years I was interested to ... Read More
I was very excited to go on the Symphony of the Seas. This was my eighth cruise and I had been on a few Royal Caribbean ships before. Only my sister and I went on this cruise. Since I hadn’t been on a cruise in years I was interested to see what had changed on RC ships. This ship was almost identical to the Oasis, except for some new additions such as the specialty restaurants and the Ultimate Abyss dry slide. The Good: -Nice stateroom (balcony view) -Decks clean and well-maintained -All of the staff, except for one crew member who I will soon get to, were friendly and always greeted guests -Ice Shows -Hairspray -Aqua Show -Cruise Director Simeon -The Love and Marriage Game show (especially because of the awesome cruise director) -Solarium (very relaxing!) -Ports of Call (Bahamas, Costa Maya, Roatan, and Cozumel) -Boardwalk -Central Park and Park Cafe -Main Dining room experience including great food and excellent wait staff -Dry Slide (fun despite receiving a burn on my left thigh. I followed the instructor’s directions as best I could but I still got burned. I recommend wearing pants and not shorts!) The Bad: -Specialty restaurants ultra expensive -Reservations for shows (I’m not sure how new this is but it caused unnecessary stress) -Soda being included in some locations on the ship but not others (why is the price of soda included in Sorrento’s but not the main dining room?) -Flight (this show was at times cringe-worthy. Great concept, but not executed that well) -The price of Voom, the wifi package (my cruise was during the Ethiopian Airlines plane crash. When I heard about the crash, I asked the Voom worker if I could simply find out if my flight to go home was cancelled but I was told I had to purchase wifi.) -A very small bag of popcorn being $2 at shows. Seriously? -Tablets for Bingo. You still have the option of playing Bingo on paper but it’s hard to compete with someone who has 36 cards on their tablet and they don’t have to do anything other than say “Bingo” when their tablet says they won. It just never felt like a fair playing field which took away a lot of the fun -Self-serve ice cream on pool deck was watery and not firm -Windjammer food not always up to par -The yellow and green water slide. This is the one shaped like a funnel cone. Everyone stops sliding and gets stuck once they’re in the funnel cone part of the slide, and they have to inch their way into the slide tunnel so that they aren’t just sitting in the middle of the funnel cone. This happens to 40 lb kids and 150 lb adults. Seems like an engineering issue! Doesn’t happen at similar slides in other water parks. The Ugly: I have never seen such blatant unprofessionalism before I met our stateroom attendant. It all started on the second night of the cruise when my sister and I were getting ready in our room for Formal Night. The TV was on and I was doing my hair. We thought that we heard some knocking and I asked my sister, did someone knock? Suddenly, the door flew open and the stateroom attendant was standing in the doorway facing me as I stood there half-naked with only a shirt on. He did not immediately close the door. I had to say CLOSE THE DOOR and he then left and shut the door. A simple “sorry” would have sufficed. As a medical professional, I have accidentally opened the door on people at inopportune moments and I understand that it happens. HOWEVER, the stateroom attendant did not just apologize. Immediately after he shut the door he began knocking on the door demanding that I come out into the hallway. I told him through the door that I was getting dressed and I was not going to come speak with him in the hallway. He then began shouting saying I NEEDED to come outside. I said that I was not going to come outside. I asked him “why?” through the door and he said “It’ll only take a minute!!” He would not tell us why I physically had to come speak with him. Then, the room attendant called our stateroom phone. My sister picked up the phone and he began YELLING at her saying that we must open the door when he knocks on it, and that we are supposed to use our “do not disturb” magnet if we don’t want anyone entering. He was basically saying that him opening the door on us was all our fault, and he was enraged. This was the second day of the cruise and we honestly had not even noticed that we had this magnet to use. My sister and I never once argued back, we kept trying to diffuse the situation by responding “Ok, we understand, thank you” but he repeatedly yelled through the phone repeating himself until he finally just hung up. No apology received. I told my sister that I wanted to report our room attendant to Guest Services immediately but she was adamant that we give him a second chance especially since we did not want to receive any kind of retribution. The man clearly had anger issues. We did not report him and that turned out to be a mistake. On the fifth morning of the cruise, we received a phone call at about 9:45 AM in our stateroom on a day at sea that woke us up. Over the phone, an unknown caller said “Good morning, wakey wakey!!” and hung up. This disrupted our sleep but it was especially upsetting for my sister because she has a sleep disorder. My sister and I first thought that the call had been from our room attendant because he had called our room a few times before to see if we needed anything. We always thought this was strange and overbearing because no other room attendant has repeatedly called us on any other ships we have been on. Well, we saw our room attendant in the hallway when we exited our room that morning. My sister explained to him what had happened and simply asked him if he was the one who made that call. He went berserk and immediately began shouting at both of us. He was very defensive and showed us his phone saying “See, I made no call to you!” He then said CHECK THE CALLER ID ON YOUR PHONE. He also called his supervisor in front of us to report the unknown call we received. My sister and I took a few steps out of the hallway and back into our room to look at our phone for caller ID. Before we knew it, the room attendant was STANDING IN OUR ROOM blocking the door and shouting at us, saying that he was not the one who called us. He also brought up the situation from Day 2 of the cruise. This was scary and intimidating. Also, there is no caller ID on the room phones so I’m not sure why he told us to look at our caller ID. The room attendant then made this statement in a threatening tone, “By the way, I’ll have to see what I need to do about whatever dye you’re putting in the toilet! None of my cleaning solution can get it out. I’ll have to see what I need to do about that!!” I said, “we haven’t put anything in the toilet, what dye are you referring to?” and he just stormed out. It almost seemed like he made this statement as if to say, if you report me to guest services I have something on you too. He also seemed to be trying to embarrass us with this statement. This room attendant was on a power trip, the likes of which I have never seen before. This man was ageist and sexist. He clearly felt like he could act in this obscene manner because we were two 20-something year old girls and he was a 40-something year old man. He shouted at us as if we were brat kids, when we are well-behaved grown women. I once heard another guest who was an older woman speaking highly of him. Of course he is respectful to older adults. I know he would not have treated an older man how he treated us. After this second dramatic event, I went to Guest Services and explained everything that had happened. The response we received was professional and we had a different room attendant for the final two days, although we still had to see this man in the hallway outside our room. Read Less
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