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87 World Cruise Reviews

Check in line was long and hot, Had to retrieve our own luggage from hallway, 20 doors down, Duct taped hair dryer and tiny showers...must share 1 wifi per room unless want to purchase another, large emphasis on 180 day cruise and booking ... Read More
Check in line was long and hot, Had to retrieve our own luggage from hallway, 20 doors down, Duct taped hair dryer and tiny showers...must share 1 wifi per room unless want to purchase another, large emphasis on 180 day cruise and booking again, no compensation for 2 cancelled ports due to weather...(even $50 onboard credit would have been nice)..educational presentations were limited to geology and oceanography..would have liked some related to cultures being visited,...with drink package, had to present room card at each meal, they were obviously keeping track of how much each person drank... best food ever, very fresh, exceptional, chef very personable and available, met many new friends on ship....great presentation of food for watching Royal wedding, staff try hard to please and room steward was very nice and conscientious...overall, very expensive cruise for excellent food on an outdated ship. Heard since other Oceania ships are more updated. Read Less
Sail Date May 2018
We have sailed with Oceania on 4 previous occasions and always enjoyed it - good company, great food, excellent service - cabins are definitely small but we don't spend much time in our cabins. BUT - this cruise was not up to our ... Read More
We have sailed with Oceania on 4 previous occasions and always enjoyed it - good company, great food, excellent service - cabins are definitely small but we don't spend much time in our cabins. BUT - this cruise was not up to our expectations, even though we did enjoy it... We believe the reason is the large number of RTW ers -they lacked the happiness and excitement, often shown by people on holiday - often they did not dress for dinner - men wore polo shirts, etc - and to us, the passengers resembled much more RC cruisers than Oceania cruisers! There were very few people who looked at all like those in their advertising material! We found the bridge lecturer outstanding and the guest lectures interesting, and Ray the Cruise Director did an excellent job. Entertainment was fairly average - and forgettable. We had a beverage package and I was appalled at the poor quality of some of the wines offered. Initially the New Zealand sauvignon blanc, Villa Maria, was perfectly acceptable but when that ran out, part way through our cruise, a very poor Australian substitute was offered. As Australians, we know that we produce some excellent wines - and you can get good wine that is not exorbitantly priced - but the wine Oceania provided sells at AUD $7-8 a bottle! Oceania advertises itself as "affordable luxury" yet any Australians who want a luxurious cruise would never offer a guest some of the wine that was offered. It's unlikely they would ever buy such cheap poor quality wine when it's so easy to buy inexpensive high quality wine. We did not book another cruise though we will happily cruise with Oceania again - but not when it is part of a RTW cruise- we felt as if we were just filling spaces and making up the numbers! We are causing with Azamara in a few weeks time so it will be interesting to compare as we haven't cruised with them for about 4 years now. Read Less
Sail Date May 2018
Part of a holiday which visited Golden Triangle in India before joining QM2 back to Southampton. First time on this ship. Last Cunard cruise was QE2 just before it went out of service. The cabin was well laid out but I did not want a ... Read More
Part of a holiday which visited Golden Triangle in India before joining QM2 back to Southampton. First time on this ship. Last Cunard cruise was QE2 just before it went out of service. The cabin was well laid out but I did not want a sheltered balcony which is like a metal box cut in the hull with no view if you are sitting down. I was disappointed in the food in the restaurant but found the buffet good for breakfast and lunch. Drinks were very expensive. I always ate dinner in the restaurant and had good waiters and a very helpful Maitr d’. Some of the speakers had very interesting topics but I felt the presentation standard was poor when they read directly from a script or the screen in often a less than enthusistic manner and they made no attempt to engage with the audience. Exceptions were Anthony Horowich and Sally Gunnell both of whom gave excellent presentations. That was the standard I had expected. Entertainment was variable and not as good as other cruise lines. The professional dance couple and their dance classes were excellent and there was a good hardworking team of dance hosts. That certainly was a very high standard. Overall however I felt the ship was living on a reputation of a high standard which is no longer being attained. The ports and Suez Canal were interesting and the problem of not being able to dock at Naples was quickly overcome by tendering (very proficiently carried out) into Sorrento was definitely an added bonus. Shore excursions were well organised but rather expensive compared to other cruise lines. Overall I enjoyed my cruise but would hesitate to go on QM2 again. Even ‘Cunarders’ were saying the other two Cunard ships are better than their ‘flagship’. Read Less
Sail Date April 2018
We have sailed many lines and Cunard definately has a different feel to the American lines despite US$s used onboard and US owned. There was not the constanr push to buy packages and alcohol was even allowed to be brought onboard but only ... Read More
We have sailed many lines and Cunard definately has a different feel to the American lines despite US$s used onboard and US owned. There was not the constanr push to buy packages and alcohol was even allowed to be brought onboard but only for cabin use. The so called formal nights started at 10pm. We had a 6pm dinner so a long wait for the formal. We didn't bother with them. The formal dining room food was very disapppinting but the buffet was the best we have had at sea. Gym area was not supervised and many people were using equipment incorrectly even when pt walked passed they showed no interest even if asked. To Cunards credit many shore excursione were competive with private ones, however if a tour was cancelled a 10% penalty was added to your onboard account. Book shore excursions early as prices increase closet to departure.Shore excursions were advertised for Cairo but never eventuated. Bed linen was superior quality but pillows were awful. We had to purchase our own. Not sure I will do such a long cruise again with many sea nights. Read Less
Sail Date April 2018
We chose the cruise because of the itinerary. Unfortunately, a number of people became ill early on and we were on red alert for 9 days! Not the fault of the cruise line, who handled the problem extremely well, but it didn't help ... Read More
We chose the cruise because of the itinerary. Unfortunately, a number of people became ill early on and we were on red alert for 9 days! Not the fault of the cruise line, who handled the problem extremely well, but it didn't help with the overall enjoyment of the cruise. The staff were super and friendly. The food in Red ginger was super flavourful and our favourite. However, twice I was sick after the dinner, most probably due to contamination from gluten (I am celiac) although the staff tried very hard, there is definitely an undetected ingredient. But the food in the main dining room was very spotty! Generally the appetizers were outstanding, the soups completely uninspiring, the salads ok, the vegetables boring (steamed broccoli and cauliflower! ) and the meat usually overcooked or undercooked! People we met after it was over said this was their 5th Oceania cruise and definitely the lowest quality of food preparation of them all. Read Less
Sail Date February 2018
I was only on the Arcadia for a 3 day trip Syd to Bris. Solo traveller paid $1000 for 3 nights in deluxe balcony cabin. Cabin was nice, although I really had to twist the Steward's arm to get a white robe. Food in ... Read More
I was only on the Arcadia for a 3 day trip Syd to Bris. Solo traveller paid $1000 for 3 nights in deluxe balcony cabin. Cabin was nice, although I really had to twist the Steward's arm to get a white robe. Food in Belverede (Buffet) was like Boarding School - small display and not very appertising Food in Main Dining Room was either great or average. Staff everywhere onboard I found very pleasant. There are some nice Public spaces on board being 'Adults only' it made the Swimming Pools and Buffet areas a lot more civilized. Shops were a non event. Embarkation was the fastest ever Disembarkation was a bit slow, due to different messages from P&O Staff and Border Security. The Fishermans Grain Wharf at Brisbane is around a 25min cab ride to the Airport and cost $63 - we did not pull in at Hamilton which is about 10mins from the airport. Read Less
Sail Date February 2018

This is an honest, tell it how it is review. Being wholly objective, it may also carry a little excess baggage as I, a 63 year old, grappling with the transition from being a 2-4 week holidaymaker to a world traveller! Passengers ... Read More

This is an honest, tell it how it is review. Being wholly objective, it may also carry a little excess baggage as I, a 63 year old, grappling with the transition from being a 2-4 week holidaymaker to a world traveller! Passengers who joined the ship for a three week leg, might view the ship’s offerings and routines as fresh and new. Such customers might reasonably be considered as holidaymakers; quite a different animal from the diehards who come on board for the long-haul. The 500 or so who signed up for longish voyages are travellers and, they travel for many legitimate and differing reasons: boredom at home, company, to be looked after, to escape the British winter, non-flyers, repositioning, once in a lifetime adventure, etc. Many of these are ‘see you next year’ repeat world cruisers. Like I say, I am struggling with the transition! Positives: Arcadia is a quiet, comfortable ship...like an old armchair (though a little tatty in places). Overall, the dining experience was good (Belvedere excluded). Entertainment; this particular Headliners Company were exceptional. Some wonderful ports of call Alotau, San Francisco, Napier, Nha Trang, Singapore. No fighting for deck chairs on Arcadia...acres of space. Service was uniformly excellent throughout. Dance hosts Brenda & Jeffrey converted many non-dancers. Superb. Quiet ship, everyone in bed early…little to do after the theatre show. Negatives: No meaningful second entertainment / cabaret venue. Due to the above, the ship was quiet from 9.30pm (i.e. post theatre). Areas of the ship smelled foul throughout the 12 week cruise. (Mid-ships next to the shops). Excessive use of smoke effect (mist) in the theatre. Universally slated by visiting entertainers and the viewing public. The ship needs an overhaul not just an engine refit. Extremely dated. Too many quizzes, day and night. Cheap and cheerful? No, just cheap! If we want a quiz we go to our local. Not what we hoped for on a world tour. Dining 3/5 The Meridian Restaurant delivered a good (not great) selection of food served warm (rarely if ever hot). The levels of service were influenced by variables such as the waiting team, distance of your table from the galley, dramas in the kitchen etc. Comparable with banquet catering served at say, a family wedding rather than a fine dining experience. None the less, the Meridian (main dining room) would score 4/5. The Belvedere buffet was another story. The choice, quality and presentation of food was mediocre to poor. Even by P&O's moderate standards this 'restaurant' left a lot to be desired. With the possible exception of Curry Night, this place should be avoided if possible. Score 2/5. Hence the overall dining score of 3/5. Sindhu, P&O's Asian fine dining restaurant seemed to attract mixed views; rather like Marmite! We don't like Marmite so 2/5. The Ocean Grill (by day the ship's officers mess, by night Marco Pierre White's fine dining experience) was incredibly popular, with generally good to excellent reviews. Whether this popularity was due to the need to utilise the copious on-board spending money to be found on a World Cruise or, truly reflected the quality of food and service on offer might be debated. In our opinion, it is not as good as say The Epicurean Restaurant on Azura/Ventura where the extra charge is double that for The Ocean Grill. None the less, in terms of food quality, service and value for money it rates 4/5. Dining room dress code Interesting! At the start of the cruise, Southampton to say San Francisco, there were typically three formal nights each week... too many. As the passenger mix changed around the Pacific rim (many more Australians joined the ship), formal nights were reduced to one per week. The Aussies were welcome for any number of reasons and ruffled a few feathers with their ideas on formal wear! What's wrong with a dash of colour and a hairy leg? Room Service This was generally good to excellent. Of course it was somewhat limited in choice when compared to the restaurant however it was cooked to order, often hot and for the most part, delivered on time. Please note, some items were chargeable. In our experience, this is probably the only way to get warmish toast on board. 4/5. Cafe Vivo, tucked away in the dark, no doubt as an afterthought of the ship's architect; was illuminated by excellent staff who brought sunshine to it's customers. Much too small and poorly positioned. 4/5. Entertainment 2/5 P&O offers a largely British cruising experience. None the less, on this a World cruise, the passenger profile was truly mixed and included Brits, Australians, New Zealanders, South Africans, Americans, amongst many others. Given the above passenger profile, the entertainment was not surprisingly geared towards British Commonwealth tastes. It is not so long since P&O Cruise Directors proudly introduced their entertainment team of sixteen staff. On this cruise (a world cruise) the now Entertainment Manager introduced his team of six. A sign of the times? Headliners Theatre personnel were excellent on this cruise. From memory, they presented nine different shows all of which we had seen on previous cruises; these were repeating for the third time during our 82 days on board Arcadia. Some might call this repetitive. Guest entertainers (the usual suspects) were largely flown out to join the ship and varied in standard. For example, an “alternative comedian" who normally performs in a late night show lounge / night club venues on Arcadia’s sister ships found himself starring at Arcadia's theatre. A poor fit, but little choice really since there is no alternative showroom / cabaret venue (see Cinema notes below). Local entertainers / cultural performers were also engaged as the ship moved from continent to continent The Globe, a 200 seater utility room is used for dancing (users complain that the floor is much too small with tensions often mounting between sequence and ballroom dancers as they vie for space), classical recitals, occasional musical 'jams' featuring the ships orchestra and other in-house musicians. Bars/Lounges. There is music of some description in each of the bars and lounges as the in-house musicians play their own brand of musical chairs and rotate venues each evening. No criticism of the musicians; however extensive their repertoire, some performances became tedious and repetitive over our twelve weeks on board. The Retreat, another small, utilitarian facility is primarily used for ballroom, sequence or line dancing, either for lessons during the day, or, as an alternative to The Globe during the evening. The Retreat is much smaller than The Globe, therefore far from ideal. Guest speakers were shipped out (from the UK) on a regular basis and once again varied in attractiveness dependent on your taste. Most notably, Eric (Knocker) Knowles, Wayne Sleep and Lord Michael Howard offered lectures on their chosen subjects and life in general. Listed like this it sounds varied and interesting however in reality, the overall quality of the speakers lacked sparkle. As an aside, does Mr Knowles reside permanently on cruise ships? We have seen him perform on four previous cruises in the past couple of years. The Ocean Room is a multi-purpose facility busy delivering art, crafts and card lessons by day but, idle at night. Could be better utilised as a revenue earning second venue after dark. Service 5/5 The service throughout the ship was uniformly excellent, particularly the reception. Often receiving the brunt of complaints from frustrated passengers we witnessed the reception staff defuse potentially difficult circumstances. Dragana and Sandra were outstanding. 5/5. Cabin 3/5 The deluxe balcony cabin on D deck was both comfortable and serviceable, if a little tired in places. Previous cruiser's mishaps on the room carpets and soft furnishings were permanent and there for all to see. The decor and layout is now dated with the ludicrously positioned bed lamps the butt of many visiting comedians. Constant warnings about the frailties of the toilet system seemed to be heeded by the guests. Our cabin's w.c. backed up only once during the nearly three month cruise. The balcony and balcony furniture (2 x deck chairs, 1 x leg stool, 1 x service table) were also a little tired. The cabin stewards worked extremely hard to keep the room in good order and they are to be commended. The air-conditioning, whilst in theory adjustable, was fierce. Anecdotally, several passengers we met claimed to seek medical advice for sore throat/chest infections citing the air-con. Shore Excursions 4/5 Normally we steer clear of these due to overpricing and generally being poor value for money. Somewhat different on the World Cruise it seems, with P&O upping their game considerably...on most occasions. Interesting itineraries, informative tour guides, great lunches when included, bottled water available on many tours etc. Even allowing for the exotic nature of the ports of call; in our opinion and to our surprise, most tours genuinely rated 4/5. Cinema 1/5 What a waste of space with only thirty seats some of which remained unserviceable and unavailable throughout the cruise. Previewing at the cinema tonight - shown in the cabin tomorrow night. The cinema, Cafe Vivo, Ocean room should be converted as one to a much bigger day time craft/arts/card room but convertible to a second venue/showroom at night. Cafe Vivo could be easily moved further aft where coffee is already served. Having written, read, posted and re-read this review, I cannot help feeling that I have allowed it to exude a little too much negativity. Look, you call it as you see and experience it. Several of our shipmates thoroughly (five stars) enjoyed every aspect of the ship; they loved the knitting, colouring-in, sing-a-longs, craft, Spanish language, ballroom / sequence dancing and card classes. Given the length of this cruise there was inevitable repetition in food and entertainment; completely understandable and, perhaps on reflection, fully anticipatable. The ship is geared up for senior citizens, the proverbial old folks home at sea. Not quite ready for that just yet.
 Ports of Call Southampton 3/5 Embarkation day. No time to explore this trip. From previous visits it could be said that Southampton is a utilitarian city, functional rather than spectacular. Yes, the city walls and architecture are interesting, the shopping centres are enticing but overall, would I travel to Southampton if I was not cruising..hmm? Funchal, Madeira 5/5 Despite numerous visits to Funchal, the island capital never ceases to enchant. A ten to fifteen minute walk over mainly flat surfaces will bring you into the centre. Visit the fruit and flower market, take the cable car up to Monte and come back down on the famous wicker baskets. Taste the world renowned Madeira wine, enjoy the year round floral displays...the list goes on. Bridgetown, Barbados 5/5 So you want a beach, take your pick...too many to choose from. You want history, visit the forts, English style churches, Bridgetown cricket ground (ten minutes walk from the ship), visit Trafalgar Square. Rum factories, fruit plantations, beautiful scenery. Barbados has the lot. The cruise terminal is situated approximately twenty to twenty-five minutes walk from the centre of Bridgetown, mostly on flat though slightly uneven surfaces. Normally it is hot so a taxi might be a good bet. Willemstad, Curacao, Dutch Antilles 4/5 There are two main docking areas. If you are lucky you can enjoy a dramatic sail in/sail away as the ship encounters the narrowest and prettiest of harbour entrances; allowing you to converse with onlookers shoreside with the greatest of ease. Otherwise, you park-up at a more utilitarian pier just outside Willemstad's walled centre. The city is small but perfectly formed with the entry over the floating bridge an obvious highlight. Beaches within fifteen minutes of the pier side. Willemstad, Curacao is colourful, vibrant and very Dutch. The town is predominately flat and accessible. Huatalco, Mexico 3/5 A beach day. If you enjoy walking around the marina, limited shops and stalls then great, Otherwise, for me, the town has little to offer. San Diego, California 4/5 They say it never rains in Southern California, well it can and it did…big time. This did not detract from an excellent promenade and a welcoming (relatively flat) city centre only five minutes from the port. Maritime museums, Aircraft carrier, Red October submarine, Dixie steamboats, you name it, only five minutes walk from the ship. Long Beach (Los Angeles), California 3/5 All that glitters might not be gold. We went to Hollywood from the port, nearly 1.5 hours by coach to get there, over 2 hours back...in fact you will need to take either a tour or taxi to visit anywhere of note perhaps with the exception of Long Beach. The traffic around downtown L.A. is horrendous, the ship departed leaving behind six late passengers who were caught up in traffic. Be warned! Oh yes, Hollywood? Think Blackpool or Southend but without the sticky rock. Tacky in the extreme! San Francisco, California 5/5 If they had offered ten stars then thats what I would have given. Sailing under the Golden Gate Bridge into the bay with Sausalito to the left, Alcatraz dead ahead, San Francisco with its cable cars to the right. Yes, heavenly. The ship ties-up next to a tram stop from which you can turn left and travel inexpensively into the city (six minutes) or, turn right and visit the various Pier 39 attractions and find the terminus for the cable car (ten minutes). Take a tour, cross the bridge, visit Sausalito, go to Alcatraz, ride the cable car...fill your boots! If it is not stating the blindingly obvious, San Francisco is extremely hilly. Honolulu, Oahu, Hawaii 4/5 Honolulu... Pearl Harbor and beaches, right? Yes, of course, and much more besides. We took a tour to Pearl, interesting and historic, good to see...would we do it again…hmm? Over commercialised but not tacky. Beaches, well we were there early February 19c, not quite bikini weather for me but pleasant enough to see the attraction. Honolulu is a great city, easy to find your way around and just about walkable from the ship berth, 25 mins. Bora Bora, French Polynesia 3/5 What do you do when it rains (pours) in paradise? We knocked on the front door of a home in Bora Bora asking the resident for shelter. We were welcomed into the large covered porch area and offered a drink. Fifteen minutes later, we were babysitting as our host took off on her bike en route to the shop to buy provisions for her thirty or so other guests who had seen us enjoying local hospitality and decided to gatecrash! The lady was well rewarded from all concerned. Swimming, snorkelling, water sports, beaches are all great once the thunderstorms have passed. Beautiful, scenic and ideal for beach based activities...weather permitting. Extremely limited otherwise with the small town having very little to offer. Warning, there is no pier in Bora Bora; the ships lifeboats tender you ashore. This can lead to long queues with limited shelter, not ideal if either wet or extremely hot. Vaitape the main town is limited in appeal, indeed it could be described as basic or minimal and anything that is for sale is not cheap. The public transport is rudimentary (trucks with benches) and the service could not be described as regular. None of the above should put you off visiting this unique and welcoming island group. Papeete, Tahiti 3/5 Despite benefiting from millions of Euros from the EU, Papeete and the Tahitian Islands still seemed a little underwhelming. The ship docks in the centre of the city and it is easily accessible. Pleasant enough to visit for a beer or coffee but unremarkable otherwise. The people were warm and welcoming and that will be the abiding memory. PS avoid the tour to the ocean bore-hole, expensive and slated by all on the coach. Auckland, New Zealand 5/5 Terrific little city, even in the rain. Ship docks right in the centre, Easy to walk around although there are some slight hills to deal with. Go up the tower, terrific views day or night. Tremendous ambiance emanating from wonderful people. You must take the inexpensive twenty minute ferry across to Devonport; a hidden gem with its village feel, beautiful little shops and cafes. Lovely beaches. Napier, New Zealand 5/5 We took a tour down to Kidnappers point, saw some sheep shearing and enjoyed wonderful scenery. Following afternoon tea we called back at Napier for an hour before re-boarding the Lollipop. Napier had a huge earthquake some years ago. The locals had the bright idea to rebuild the city in ArtDeco style...Wow! What a beautiful little city, terrific promenade, fantastic sights to be seen everywhere you go. Everything, and I mean everything was in ArtDeco style. Truly a wonder to behold. Wellington, New Zealand 5/5 We took a morning tour along "the wild coast". Lovely views, followed by some sheep dog trials and a stupendous morning coffee with cakes, sandwiches, pastries et al. Back to the capital city which is extremely attractive and small enough to be quite manageable by foot. Deciding not to take the cable car journey up into the hills above the city, we went to the harbour area instead. We were well rewarded. About five minutes from the "Beehive" New Zealand's stunning parliament building, the harbour area has been developed sympathetically and is easy on the eye. All manner of water sports were visible in the bay as we took a beer in one of the many cafes and bars on offer. Idealic. Sydney, Australia 5/5 Whats not to like? As with San Francisco, Auckland, Hong Kong etc we were there for two days. Yes, we visited the bridge, the opera house, blue mountains, Featherdale Park (kangaroos and much more) , Manly beach etc. Too much to do, so little time. Brisbane, Australia 4/5 The ship berths 35 minutes by coach from the centre of Brisbane. We met friends on the south bank of the river which traverses Brisbane. This area is an attraction itself with a sizeable city beach, restaurants, theatres, attractions of all descriptions. Brisbane is an gorgeous city, beautifully manicured and cared for by the residents. Yorkey's Knob (Cairns), Australia 4/5 Once again, no harbour at Yorkey;s Knob so ships lifeboats tender you ashore. Situated approx thirty minutes outside Cairns, you will need to take a taxi or tour coach into town. Nothing much to see at the Knob just a small restaurant and bar. We took a tour on a period train to Kuranda, terrific views on the two hour journey. Highly recommended as an alternative to the Great Barrier reef. In the afternoon we visited Cairns. A pleasant, if sticky, one horse town with lovely outside pools and promenades. Kind of how I imagined it would be. Alotau, Papua New Guinea 4/5 Like almost everyone else on the ship, we went on the Alotau Cultural Festival tour. The locals dress up and put on a colourful, musical and cultural extravaganza with a sail on a war canoe being the highlight of the trip. Beyond this tour the options are extremely limited. The very small town has little to offer and the folks are extremely poor by western standards. Kochi, Japan 4/5 A ten minute courtesy coach journey brings you directly into town…the main bus station. From here you can walk into the small city (five minutes). Kochi Castle is beautiful, absolutely authentic and a terrific photo opportunity. Particularly attractive during cherry blossom time (March). The main shopping centre is extensive with a mix of up to date modernity laced with other enclaves of delicious traditional stalls displaying exquisite artisan wares. With the exception of the Castle which could be challenging with its great many steps, the city is otherwise quite flat and easily accessible. Good beaches within fifteen minutes of the city centre. Note, Japan is cold during February/ early March. Final word, the folks that we encountered must be amongst the most civil and respectful anywhere on our travels. Osaka, Japan 4/5 The second largest city in Japan is just that...huge. There is a good metro and this offers the opportunity to travel throughout the city unescorted. On balance, better to take a tour to Kyoto perhaps on the "bullet train". The ship berths next to a huge indoor shopping centre complete with an enormous ferris wheel which delivers a fantastic light show every evening; all of which is an attraction in itself. Nagasaki, Japan 5/5 The ship berths near the centre of town, perhaps a fifteen minute walk over flat ground. Great terminal with lots of locals on hand to offer advice…how, what, why, where and when; terrific volunteers. We took the obligatory tour to the Epicentre Bomb Museum and Peace Park and found it to be harrowing and up-lifting in equal measure. Next time we would do this ourselves. Very easy by public transport…trams. Can recommend the Dejima Museum, ten minutes walk from the port. Fantastic opportunity for the ladies to wear authentic traditional kimonos and wander through the streets of this living museum. Great photo opportunities. Busan, South Korea 4/5 From memory, the second largest city in South Korea. The ship was berthed some fifteen minutes by courtesy coach from the city centre. Brash and modern streets with all the familiar shopping brands and much more on offer. However you are never far away from market stalls selling everything you could ever imagine and then some. The fish market in particular is colourful, vibrant, exciting and, whilst it does of course smell a little, it is definitely worth a visit. Shanghai, China 3/5 We were glad that we took the three stop tour (the old town district with its fabulous architecture, the Bund promenade area with its views of the city and the Shanghai tower), partly because of the heavy rain which prevailed throughout our visit. If the weather had been better the tour would have been much more rewarding. None the less, it was enjoyable. Hong Kong, China 3/5 Not a happy place to visit at the moment. The locals are restless and unhappy with Britain for abandoning them and not offering sufficient support against China which it is said is suppressing their freedoms. Enough politics. As always, there is plenty to see and do. Try visiting Aberdeen Harbour and take a trip in a Sampan around Jumbo, the largest floating Chinese restaurant in the world. Visit Happy Valley Racetrack, take an evening ferry across Hong Kong Harbour enjoying the laser light show, nip across to Macau…the list goes on Nha Trang, Vietnam 4/5 What a pleasant surprise! This is a resort on the up! The ship's courtesy coach drove us past the most beautiful, manicured beaches before depositing us adjacent to a local hotel which offered toilet facilities and acted as a central point from which to explore this interesting town. Street vendors offered ‘knock-off’ versions of clothing, watches, sunglasses etc at stupidly low prices. I suppose you get what you pay for. Lots of lovely four and five star hotels situated along a tree lined promenade with excellent shaded areas for sitting down and admiring the views across the beaches. You will certainly hear more of Nha Trang as it develops further as holiday destination. Ho Chi Minh City (Saigon), Vietnam 5/5 We took a tour around the city. The journey from the ship into the city took approximately one hour passing through paddy fields with both ox and buffalo also to be seen. Temples, temples and yet more temples en route. The city itself is full of history and bursting to tell its story. Long before the Americans arrived to lock horns with the V.C., Saigon was going about its business in the most spectacular way. We went to cultural museums, passed the war-time American embassy, wandered around the Saigon post-office (wow - get your camera ready), enjoyed a fantastic lunch with musical accompaniment, visited Chinese temples, took in a water puppet show and much more….what a day! Laem Chebang for Bangkok, Thailand 3/5 Two hours to get there, three hours to come back. Heavy traffic enroute only gets worse once you get nearer to this enormous, sprawling city. It is not practical to travel into Bangkok unless you take a ship’s tour. The cruise company will offer numerous options…all expensive. There is absolutely nothing to see within five miles of the port. P&O offered a free 30 minute transfer into Pattaya; a serious option if you do not fancy a very long day much of it spent on a coach. Pattaya, Thailand 4/5 The thirty minute courtesy coach journey took us through largely port related industrial areas before finally depositing us at the five star Bayview hotel situated thirty seconds from the beach front at Pattaya. The hotel offered clean restrooms and any other services required during our day at the beach. The beach is beautiful, set in a lovely blue bay with water warm enough to take a bath in. A very long and pleasant promenade affords easy access along the interesting waterfront with its water sports, cafes and many other attractions. Running parallel to the beach is a busy road, the other side of which are terrific stylish hotels, indoor shopping centres (welcome given the heat and humidity), Market stalls and more. The resort is said to have a red light district with its world famous lady-boys et al. Singapore 5/5 Not everyones cup of tea it seems, but we love Singapore. It has beaches, theme parks, musical concerts all accessible by monorail on Sentosa Island. Clarke and Robertson Quays offer vibrant nightlife, excellent food and entertainment by the riverside (mosquito central at night!). Merlion Park waterfront is alive with entertainment during the day but really comes into its own at night. Perhaps you prefer something a little more up-market? Try afternoon tea at the world famous Raffles Hotel (book in advance) then visit Orchid World. Advice, if you are lucky enough to be on a world cruise, do not consider buying any souvenirs, presents, clothing etc until you reach Singapore’s China Town. It has it all. Read Less
Sail Date January 2018
Worldcruise Amsterdam-Amsterdam early Jan.-early May 2018. What went right is too much to mention. What went wrong is too much to mention. This is sad for the staff that did their work the right way, e.g. my cabin-steward S HTIN LIN ... Read More
Worldcruise Amsterdam-Amsterdam early Jan.-early May 2018. What went right is too much to mention. What went wrong is too much to mention. This is sad for the staff that did their work the right way, e.g. my cabin-steward S HTIN LIN MYA from Myamar. Under the same conditions again? Hmmmmmmm. Special mentioning deserves the australian border-control. Substandard, disorganized , incompetent. On my question to this peculiar woman that this (ill)-treatment seamed inhospitable to me her initial answer was "how to they do it in you country" (sic).All passengers going ashore were kept waiting a long time for no good reason, all passengers returning were kept waiting a long time for no good reason. Clearly because i asked. Two passengers had not reported the way they wanted.... Files a complaint 12/06/18 (so 12th. of June) with the australian government/department of home affairs. In several places the border-control was ridiculous. On my question why this way, you can guess the answer: safety pfffff, the easy way out, creating anoyment. On request some additional information. The food was quite good, in seating-restaurant and buffet=restaurant. Activities were plenty, quizzes, dancing, cooking-lessons/-demonstrations, etc., presented as should be. Service in order ( at the front desk staff always smiling, confronted with an error the answer was blurry and the smile turned vague - oh well). Entertainment high level, certainly taken into account the Columbus is a small ship to today's standard, so limited possibilities on the small stage. Ship's performers were excellent, visiting performers too in most cases. Staff were attentive and suited for the job. Excursions ware sometimes very unorganized, e.g. long waiting (about 20 minutes) on the stairways, some were not to standard so money was for half returned. What bothered me was maintenance/cleaning all the time, with staircases and parts of deck closed. Avoid the easy mistakes and the "hmmmmm" will turn into "yes". So i am curieus for the upcoming reviews. Read Less
Sail Date January 2018
Always remember that whatever you get for "free" is worth exactly what you pay for it. Internet service aboard the mariner is a signal case in point. Over the 22 days of this cruise, I think I got perhaps 10 minutes of ... Read More
Always remember that whatever you get for "free" is worth exactly what you pay for it. Internet service aboard the mariner is a signal case in point. Over the 22 days of this cruise, I think I got perhaps 10 minutes of semi-acceptable quality wifi/nternet acces. Slow, unreliable, unpredictable, unworkable and as frustrating as pushing a mule up a steep hill. And I don't think that those passengers who sprang for the exorbitantly priced "premium" packages had it any better. At least not the ones to whom I spoke. That really is a shame, because this cruise, otherwise, was thoroughly enjoyable, comfortable and just plain good as our last on the Mariner, several years ago. Good itinerary, good crew,, for the most part excellent food and good quality wines.. Accommodations perhaps beginning to show a bit of wear, but nowhere as bad as other reviews might lead one to believe. Our stateroom and public rooms all spotlessly clean and kept so throughout the cruise. Interesting excursions, especially the ones you paid extra for, such as the Isla Corazon out of Manta, all with uniformly informed, helpful and friendly local guides. (The kinds you are happy to tip well at the end of a tour.) Except for the frankly abysmal internet service, this would have been a five star cruise for us. All the more a shame because providing good internet access in this day and age - or not doing so - is a reflection of bad, penny-wise, pound-foolish decision in the executive suite at Regent. I would like to take another Regent cruise. But I've decided I will not do so until they bring their internet up to an acceptable standard. Read Less
Sail Date January 2018
We took the 141 day cruise because it hit most of the places on our bucket list and it was in celebration of our retirement. The ship was quite nice and our cabin was spacious enough. But after 4 months we started to get bored with the ... Read More
We took the 141 day cruise because it hit most of the places on our bucket list and it was in celebration of our retirement. The ship was quite nice and our cabin was spacious enough. But after 4 months we started to get bored with the menu, it had been repeated once already. The activities were getting humdrum as well as the entertainment. At the beginning of the cruise, there was a great variety but near the end it was very drab and a lot of countrywestern music which I hate. I wanted to see more illusionists and modern music. Most of the ports were quite nice but it was very very very hot and humid. We had many people nearly pass out, including myself, from the heat. China and india were very polluted and filthy. There was garbage everywhere. Because of my asthma, it was difficult to breathe. Most of the ports we docked at were commercial ports unlike most of the other cruise line ports. That was very disappointing. Read Less
Sail Date December 2017
We have done 4 world cruises previously and wanted to try their first World Cruise 141 days.The ship is lovely the food was like most ships we did not as a whole enjoy the specialty restaurants the food was not the higher quality we ... Read More
We have done 4 world cruises previously and wanted to try their first World Cruise 141 days.The ship is lovely the food was like most ships we did not as a whole enjoy the specialty restaurants the food was not the higher quality we expected. The portions were small and usually too salty or strange to our taste that even though they were offered to the world cruise set free we canceled our reservations after the 5th try! The Italian restaurant was good but did not offer spaghetti or angel hair pasta without previous arrangement. The room was lovely we had a Deluxe Veranda and the heated floors and large flat screen TV was the best we had seen, even in some of the ships highest end rooms! The service was excellent the restaurant staff and bar service was top notch. Because the ship was financed by the largest Chinese Bank the serving staff had to be a large portion of the staff was Chinese and they were well trained and excellent at their jobs! They went overboard with their on board cultural experiences! Entertainment was often local and the ship usually did only one show unfortunately there was no way to display the talent properly. Their theater seating could not seat everyone on board so many had to stand or dodge the person in front or get there early to get the front row. For some reason the ship refused to do 2 shows a night even though they know neither the pool area or theater could seat everyone on board. This was something we had never run into before so if you are going for entertainment you might pick another ship. All entertainment except for 1 night a week at the disco (the dance floor will only accommodate 6 or 8 couples) the bar was the only place they had real rock and role to dance to everything else was very cultural high brow. Guitar, Chamber Music,Opera ,Piano and Violinist were the order of the day every day!!!! If this is what you like this is your ship but if you were raised on Rock and Roll like most Americans seek another ship! A once in awhile comedian or magician was a treat. Believe me this can make a lonnnnnggg World cruise! If you like musical theater and dance this is not your ship. The ports of call were standard fare and as they were new at this some mistakes were made they did not have the money to pay for us to cruise Hulong Bay as we were promised we were not happy! One of the best things on board was the large outdoor seating for meals on the stern. When the weather was good they threw all the sliding doors back and it was wonderful. The Spa is spacious and the extras they offer are great fun. The Gym is well thought out and works very well. Only it does not open early so if you want to exercise early or late you will find that it is closed to the guests and opened for the crew only! Beware we were told Cruise insurance was included of 150% when my husband became ill but they paid us less than 100%. There was no asterisk or foot note to say up to etc. even on the contract but the insurance company refused to live up to the promises that Viking made to us in their brochures so you might want to get additional insurance. In essence she is a lovely ship but would be better on a shorter cruise. Also beware the promises that Viking makes they will not pay 150% they lied! When I booked the cruise they said they had Zumba on board and they did not! Read Less
Sail Date December 2017
The brand new Viking Sun, one of Viking’s many identical mid-sized ships to come, seemed ideal as it would be sparklingly new in every way. Then too, the itinerary sounded fantastic from Miami, Florida to London via the Panama Canal and ... Read More
The brand new Viking Sun, one of Viking’s many identical mid-sized ships to come, seemed ideal as it would be sparklingly new in every way. Then too, the itinerary sounded fantastic from Miami, Florida to London via the Panama Canal and Los Angeles, multiple south seas islands, New Zealand, Australia, Indonesia, Manila, Shanghai, Hong Kong, Southeast Asia/IndoChina, Thailand, India, Arabian ports, Egypt, Malta, Algiers, southern Spanish ports, and Porto Spain. Many cruise ship features that are usually paid extra en route were included in the quoted cruise fares which made it feel richer and more convenient, but of course passengers are getting nothing for free. Wi-fi, for example, which has been a ripoff for many passengers for years, was “free” but very marginal and intermittent at best. For a very long cruise one was basically unable to carry on much of modern ordinary financial or communications needs with such inadequate service. Many ports were simply too far from sight-seeing and cultural destinations to make visiting them much more than very long round trip bus rides. Partly this was poor planning and port selection by Viking. Partly it was a low pecking order in port assignments for a firm new to many world ports. It also showed shallowness of knowledge about the most desirable places to visit. Many passengers were experienced and well educated and in some cases experienced comical day tours for quite a bit of extra cost. This was also true of on board entertainment, much of which was sophomoric. There was quite a bit of crew rotation which caused service of all kinds to be quite variable. About the time young crew members knew and performed their jobs well, they’d be off the ship and new ones joined. The younger crew themselves were wonderful and eager to please, so it was management’s newness to long cruising that was at fault. Cabins or staterooms were new, clean, cheerful, functional, and all had small verandas. Food service consisted of a breakfast and nearly day long buffet, three dinner restaurants, and several small bars and snack sites. One dinner restaurant was walk-in and the other two were reservation only. Good food was had, for the most part, but portions were rather meager in the reservation restaurants. The chefs in these two were quite creative, often too much so for some people. I would say food was one of the better aspects of Viking Sun. Senior crew who interfaced with the public seemed inexperienced and sometimes rather rude. Many were not very fluent in cruise languages, primarily English. There were quite a few excellent lecturers on board between many ports who added much to the amateurish shore excursions and on board entertainment. They were knowledgeable and fine teachers on many subjects. Read Less
Sail Date December 2017
We've just returned from a 12 day cruise from Rio to Buenos Aires. We met a great crowd of people and made several new friends. The food was generally of a very high standard although the portions were small like nouvelle cuisine - a ... Read More
We've just returned from a 12 day cruise from Rio to Buenos Aires. We met a great crowd of people and made several new friends. The food was generally of a very high standard although the portions were small like nouvelle cuisine - a started portion of 3 Tiger prawns is hardly going to satisfy most people. The website stated that the Sirena was refitted in 2016. This is misleading - the speciality restaurants may have been but the common areas were very dated rather like a 3 star hotel. Very disappointing as we had only previously sailed with Celebrity and we were told that Oceania was a step up. I would strongly disagree. The Staterooms (I prefer to call them Boxrooms) were minuscule and the shower rooms were like telephone kiosks and fitted to a standard that reminded me of an NHS hospital. In summary I would say that the Sirena is past its "Sail by" date. Read Less
Sail Date October 2017
My husband wanted to try out Oceania and loved the itinerary on this Riviera cruise. We definitely enjoyed the itinerary as it was in many ports we hadn't been to before. As for the ship, it was very nice and also our cabin. ... Read More
My husband wanted to try out Oceania and loved the itinerary on this Riviera cruise. We definitely enjoyed the itinerary as it was in many ports we hadn't been to before. As for the ship, it was very nice and also our cabin. We enjoyed our dining in the main Grand dining room but all the hype about the speciality restaurants certainly didn't live up to their bragging. We enjoyed the food more and above all the service in the Grand dining room. The wait staff was fantastic. Really glad we didn't have to pay extra for the speciality restaurants. The ports were wonderful and we did enjoy the shore excursions. Everything regarding the excursions was great, very prompt and super easy. We might do an Oceania again if the price is right. We love our perks on Celebrity. We thought the cruise director, Edward, did a great job. He was all over the ship and so cordial and fun. Read Less
Sail Date September 2017
My wife and I cruised on Marina, from Southampton to Copenhagen, in August of 2017. We had originally booked on the Concierge level, but when offered an upgrade for an additional fee, we upgraded to a Penthouse Suite. We were not too ... Read More
My wife and I cruised on Marina, from Southampton to Copenhagen, in August of 2017. We had originally booked on the Concierge level, but when offered an upgrade for an additional fee, we upgraded to a Penthouse Suite. We were not too impressed with some of the issues we faced while on the cruise and the way some of the ship’s staff responded to these matters. Before getting into detail on the issues, we must stress that our butler, the housekeeping staff, and the restaurant and dining room staff did a fabulous job, were attentive and courteous, and are not related to the issues we encountered. Additionally, the Penthouse Suite itself was very well-appointed, a good size compared to the Concierge rooms, had lots of storage and a walk-in closet, and a sizeable washroom (the shower can feel a bit tight, however, when you’re over six-feet tall). Now for the issues we encountered. The first one concerned a bottle of 18-year-old Scotch ordered for our suite. The Oceania website indicated that this was a one litre bottle, but when we opened the box containing the Scotch, it was only a 750 ml bottle. When asked, our butler pursued the matter with other staff on the ship, but it took two days before I was informed that they did not have one litre bottles, at which time the original bottle was returned to me. During the two days that elapsed, there were a couple of differing stories about what was happening. In the end, I was offered four shots of the Scotch in any of the restaurants in addition to the smaller bottle, which still did not match the one litre quantity originally described on their website. I accepted this, only because I was getting tired of how long it was taking them to handle the matter. Given this is an error, I wonder if Oceania and their marketing folks will correct their website to reflect the fact that Glenmorangie 18 Year Scotch is not available in a 1 Litre bottle. Two other matters related to shore excursions. First, we had originally booked eight excursions each in March, choosing them to fit our schedule based on our preferences for dining on the ship. When we arrived on the ship, we received a letter indicating that one of our tours had been cancelled. After reviewing alternatives for this port, we could not find a suitable tour as a replacement. When I tried to get an answer from a supposedly higher level person, I was told that the excursion had been cancelled because “only 4 people had signed up” for the tour. If that were the case, why didn’t Oceania recognise this well in advance (say in July), and inform us at an earlier date, rather than after we arrived on the ship. For a supposedly premium cruise line, they should do better than last-minute advice. The other tour issue was related to an excursion where the time was arbitrarily changed from morning to afternoon. We didn’t notice this until the day before the excursion when we pulled the tickets out. Someone on the ship stated that the ticket pack included a warning that time could change, which may cover their posterior, but they should inform customers more actively when such changes occur. Perhaps Oceania needs to recognise that when people arrive on the ship, customers are actively trying to unpack while receiving communication about W-Fi, booze upselling, cruise details, etc., and may not check all details assuming that Oceania would be properly informed of such changes. The next problem was related to the canceled excursion. We advised the ‘Destinations’ people that we could not find a suitable alternative, and then asked the individual if the refund would be applied as a credit to my wife’s credit card. The individual responded in the affirmative. However, a few days before the end of the cruise, we checked with the ‘Reception’ people to confirm this, and were told that the refund was a shipboard credit that was required to be spent on board Marina. My wife and I told them in no uncertain terms that we had been advised differently, and it there was no way that we would be spending the amount onboard. At the point we checked, the credit and not even been applied to our shipboard account. I then asked to whom I should speak to escalate the issue, and was advised to return later to discuss with the assistant purser. When I returned to discuss with the assistant purser, she then agreed that they would refund the amount in US cash, but that she would need to talk to the “Destinations” people to have them process the refund. The assistant purser, then called me later to advise that a $100 per person amount would be applied as a ‘goodwill gesture’ – an amount less than what the excursions actually cost. So I pushed back again, and talked to the ‘Destinations’ people, who frankly were not very customer friendly, but who finally agreed to an amount that reflected the actual out-of-pocket cost for the excursion. I was then advised by the assistant purser that processing the refund would occur overnight, and we could see it on a preliminary statement the next day. When I went to check the account the next day, Oceania had added significant amounts for gratuities – gratuities which we had prepaid months before the cruise. We insisted that we had prepaid the gratuities, and the assistant purser agreed to check in the matter – the next day, the charges for gratuities were removed from the next preliminary statement. In the end, we finally received the amount in US cash. However, the lack of consistency and answers from various staff, the back and forth to resolve the issue, and the additional erroneous accounting charges were what I would call a classic ‘Gong Show’. The last item was related to our baggage upon disembarkation. The website description for the Penthouse suite specifically listed ”Last minute luggage collection” as one of the services exclusive to the suite. However, when we received our letter outlining luggage preparation, it stated. “Please place your luggage outside her sweeper statement by 10 PM the night” before disembarkation. Again, another visit to talk to the staff in ’Reception’ confirmed the 10 PM deadline – I showed them a printed copy of their webpage, and still got a deer in the headlights look. Obviously, Oceania links to upsell people to premium suites with promises that are blatantly misleading; the definition of last-minute to most reasonable people would be most couple of hours prior to disembarkation. Regarding the restaurants and the food, there were some items in Red Ginger that were ‘Wows’ (the Spicy Duck and Watermelon Salad, the Miso Glazed Seabass, and the Twice-cooked Crispy Chicken). Polo Grill was comparable in quality to most steak houses at which I’ve eaten, albeit not as good as higher end steakhouses. The Caesar Salad was definitely mediocre compared to most restaurants – while it’s prepared ‘tableside’, the dressing appeared to be prepared in advance, rather than the dressing ingredients being combined at tableside. Overall, I would rank the food as better than average, but not consistently as great as Oceania implies in their marketing materials. Additionally, in the Penthouse Suite, we were entitled to nightly canapes; however, there were a limited number of choices, and the choices never changed during the entire cruise. Oceania provides a survey for passengers to complete at the end of the cruise and I overheard one of the people in ‘Reception’ stated that they take these and customer feedback seriously. I did not complete the detailed survey as intended, as I was so frustrated with the above, but I did complete the free form section firmly requesting that someone with some authority contact me at home to discuss the several issues that we encountered on the cruise. To date (over fifteen business days since returning home), Oceania has not made contact, so it appears that they’re not interested in customer concerns or feedback, nor do they appear to be interested in making changes to avoid such problems in future. Perhaps Oceania should consider reducing the number of direct mail pieces trying to sell future cruises, and divert these funds so they can focus on responding properly to customer issues and improving communication and training to improve the customer experience. Given they purport to be a premium cruise line (and are often described as ‘upper premium’), our experience demonstrates that they seem to overpromise and under deliver. As someone who has spent several decades in the consumer and business-to-business marketing, communication, advertising, and web realm, dealing with customer issues is something that I was passionate about, and to which I responded extremely quickly. Oceania’s standards and resolution, or lack thereof, do not come close to the standards I would expect from a brand that purports to be a premium (or upper premium) cruise line. Read Less
Sail Date August 2017
I write this from the perspective of a 47 year old cruiser who has sailed with Oceania 7 times. My cabin experience has always been a PH2 or PH3 on deck 10 or 11 on Riviera/Marina and deck 8 on the R Class ships. For reference and point ... Read More
I write this from the perspective of a 47 year old cruiser who has sailed with Oceania 7 times. My cabin experience has always been a PH2 or PH3 on deck 10 or 11 on Riviera/Marina and deck 8 on the R Class ships. For reference and point of view purposes I have sailed on most major mass market lines. In recent years my taste has changed and strongly desire smaller ships with less passengers and a more inclusive experience where you are not nickel and dimed. Therefore, lines such as Oceania, Crystal, Seabourn, Azamara, Regent and Silversea have been strongly preferenced. The condition of the Marina is tip top shape - especially for a ship built in 2011. Food remains outstanding. Cruising on Oceania is more akin to staying in a really nice floating hotel as opposed to a true cruising experience. Highlights not only include the dining room and specialty restaurants, but also tea time and the strings. I also believe Oceania and Regent have the best pool areas at sea. Unfortunately, I feel strongly that Oceania has lost ground compared to the competition - so much so that we just booked our first Viking Ocean cruise as reviews seem to compare the two lines as apples to apples with Viking Ocean being the better apple. Unfortunately, Oceania's apple has become a bit rotten. Here's why: Despite a beautiful ship and producing excellent food something is missing on Oceania and has been progressively more noticeable. That "something" is service and absolute lack of personalization. I've noticed on my last few Oceania cruises that the crew does not engage with the passengers and it is clear they are there to do their job and that's it. There is frequent talk in front of guests about "when my contract is up". No similes, no being addressed by name, no remembering preferences. In fact, for the most part no warmth. For example, my wife and I kept bumping into a social hostess we met at a captain's function the second day of the cruise and we would always say hello and try to engage. She would not give us the time of day. A social hostess! Another example - this one from the top - the captain's cabin was just in front of ours and I would frequently see him in the corridor. It was painful for him to return a simple hello. Staff were regimented and inflexible. All decisions - no matter how minor - had to come from the top. There was no willingness or ability to even make small decisions to cater to guests on their own. For example, at the juice bar I asked for bananas, oranges and ice. The employee said he was only allowed to make what was on the preset menu despite all the ingredients and a blender sitting right in front of him. Sounds picky? Not really when every aspect of any small request is treated this way. The overall lack of flexibility and unfriendliness of the staff is unfortunate. Part of what makes cruising enjoyable is the staff. When the staff is miserable and stupidly rigid it impacts the overall experience. In summary - regarding the staff - they walked around like creatures from the Walking Dead and did not seem happy. Unless you bought a drink package getting an honest drink is impossible on Oceania. All drinks are measured pours and quite stingy. Even the "doubles" are weak. A double top shelf (i.e. Kettle One or Grey Goose) martini costs north of $22 before tip is included. Bartenders have zero flexibility to think on their own and actually some are worried about their pours because they are "scrutinized" according to one. Remarkably, Celebrity - a mass market line - makes much more honest and better drinks without the measured pour. Oceania shore excursions are consistently awful. I would not waste your money and instead visit sites such as tours by locals or Viator to arrange your own tours. Not only will you have a more customized experienced and skip out on painful bus journeys, but you will save a ton of money. As an aside, I think Oceania would benefit from increasing their prices slightly and making drinks all-inclusive. They should get rid of O Life promotions and just make every sailing with included WiFi, beverages, gratuities and lastly not insult guests by requiring tokens for the laundry. Those inclusions coupled with some serious Ritz Carlton style customer service training would potentially put Oceania back in the running. On all my previous Oceania cruises I booked future cruises. Not on this one. I am done with Oceania for the foreseeable future as I've tried other options and liked them better; hence the danger of trying other things as you might just like them better and change your spending habits. Sorry Oceania - what was once a fabulous product is just fair now when compared to the competition in the market. Read Less
Sail Date August 2017
The food was mediocre on this cruise. The food we ate ashore and on our plane to and from was better, and I am not exaggerating. I almost laughed out loud when told the bread was made onboard. It is not and it is not good. Most things ... Read More
The food was mediocre on this cruise. The food we ate ashore and on our plane to and from was better, and I am not exaggerating. I almost laughed out loud when told the bread was made onboard. It is not and it is not good. Most things are frozen. For example, the lobster thermidor is made by boiling a plastic packet of lobster and other items and placing it on a hulled out shell. It is not baked or broiled in the shell. The room service menu is limited and the items are below par. The hamburger was the worst I have ever eaten---clearly a patty loaded with filler. There are two pools. The main pool is very crowded. The pool off Canyon Ranch spa and accessible to concierge and higher rooms does not have service of any kind. You must walk back and forth between the pools to get a glass of water, cocktail, etc. Really odd. The stewards and housekeepers were lovely, but that was the only highlight. Read Less
Sail Date August 2017
Sorry, Oceania, but Princess has a better product. The food was not enjoyable and rather repetitive. The pizza was to die for--literally--that bad! Here in Rome we had real pizza; the stuff at the Terrace Cafe was tomatoe sauce on ... Read More
Sorry, Oceania, but Princess has a better product. The food was not enjoyable and rather repetitive. The pizza was to die for--literally--that bad! Here in Rome we had real pizza; the stuff at the Terrace Cafe was tomatoe sauce on cardboard.The 24-hour International Cafe on Princess is marvelous. Sirena only offered a coffee machine and room service after normal restaurant hours. But what if you just wanted a small snack and didn't want to wake your cabin up. Food aside, there was one movie shown during the sea days. But why not more? Sea day activities were so-so. Kudos, however, goes to a magnificent and highly attentive staff. Everyone went over and above. The cabin on the 6th floor, midships, was small and again Princess (although this is an old Princess ship) does it better. The landside, post-cruise experience was really great. The Marriott Grand Flora in the Via Veneto region was beyond belief! The ground transport from ship to hotel and then from hotel to airport also went very smoothly. Overall, the ports were the better part of the journey. And, as always, were the great people we met along the waty. Read Less
Sail Date June 2017
First time on QM2...Arrived Dubai by air and spent 3 nights in JW Marriott (outstanding hotel)and had an "evening with Katherine Jenkins" which was excellent...did several private tours within Dubai...very good value. Overall ... Read More
First time on QM2...Arrived Dubai by air and spent 3 nights in JW Marriott (outstanding hotel)and had an "evening with Katherine Jenkins" which was excellent...did several private tours within Dubai...very good value. Overall impression of Dubai was Very good and would go again for a holiday. Boarding QM2 was not good and waited for over 6hrs for our luggage to come to our stateroom. As we were in the Queens stateroom on deck10, unable to attend our first lunch as we had no change of cloths.....shorts not accepted for lunch. Went ashore (privately) in Muscut. The trip round Yemen into Red sea was uneventful, thank goodness, although QM2 was well prepared.... Aquaba and Petra came next....outstanding trip and well worth going all this way for.... The 12 hrs though the Suez canal was another highlight of this trip...(think even better than the Panama canal)....Onto Limasul (Cyprus) and Messina and Naples, where we again went on a private trip to Sorrento, so had the day to ourselves...Then onto Lisbon and finally Southampton. Disembarking was another nightmare, created by Cunard. .Being on the Queen's suite, no priority given to us. They wanted to wait till ALL baggage we in hall before we could go down, this meant a huge jam in hall....top Suites should have been released much earlier..... Having done a World cruise on QE 2 yrs ago, we expected better from this cruise.... Entertainment was poor to very poor and we walk out twice.....only one lecture was of a high standard, John Peters....the others not so good. The Royal Theatre was not that good. No seats are bookable, so you had to rush your dinner to be seated 1 hr before the shows to get a good seat. The seats are like a 'big couch" with no arms.....not very comfortable either. The Pursers office seemed not to care about their jobs very much and on the 3 occasions I used them, found them rude....it was as though they were talking down to the older passengers.....ave. age must have been 65.....I found this attitude very concerning. Our Queen's stateroom was excellent, and made up for other short comings of this cruise. Very big with plenty of room and cupboards....Balcony was huge and excellent for sunbathing. The Grills dining couldn't be faulted either. Excellent choice of menu and service outstanding. This cruise left us with the impression , that Cunard were at the end of their World cruise and wanted to fill up the ship from Dubai with 900 people....that meant entertainment and ports of call suffered.....even the Captain, who was retiring, seemed to have lost interest. The QM2 has just been 're-mastered', unfortunately they should have looked beyond the new furnishings Value for money , this was a poor cruise and we would not travel on the QM2 again but stay with the QE instead....we have already cancelled our cruise on QM2 for 2018 and will go in 2019 on QE......speaking to our fellow passengers in the "Grills" they too had the same opinion, that QE was better. Read Less
Sail Date April 2017
We booked an excursion to Paphos in Cyprus. The description of the tour which appealed to us was 1. Taken to Paphos and have three hours free time to explore independently or 2. Visit the Villa and see the mosaics and the tombs of the ... Read More
We booked an excursion to Paphos in Cyprus. The description of the tour which appealed to us was 1. Taken to Paphos and have three hours free time to explore independently or 2. Visit the Villa and see the mosaics and the tombs of the kings and lastly 3. Take a stroll along the harbour. However, we were given no choices at all! We were dropped off at the harbour and left there. There was only a few restaurant and tacky gift shops. I was in a wheelchair and on 24/7 oxygen. We tried to find some shops but it was a long trek and we only found a very small mall and went back to the harbour and waited there for a coach to return. We put in an official complaint at this persons desk when we returned and received 10% refund which was an absolute joke we had wasted our money and our day in Cyprus. The literature is completely misleading and if we had known what was in store we still could of taken the free shuttle bus or gone to Limassol where apparently the guests had a fantastic time which made us even more fed up ..... I keep trying to get in touch with the excursions specialist team as we was advised to do once we got back to UK but I have had no luck getting through so needed to vent my feelings somewhere. As for the cleanliness of the newly refurbished Kings Court, we found it dirty, especially the walls next to the tables, the skirting, the windows. Infact, a lot of the communal areas needed TLC. They were cleaned but the staff were very lethargic and did everything at a snail's pace and didn't seem to take any pride in the fact that they were on a Cunard ship, although they cleaned they didn't clean the edges or the corners. This is where germs lie ......... Read Less
Sail Date April 2017
The itinerary was the attraction as well as the benefits conferred as a result of my cruise status (over 15 with Oceania in the last 5 years.) The service in the cafeteria was sub-par. many of the servers didn't speak adequate ... Read More
The itinerary was the attraction as well as the benefits conferred as a result of my cruise status (over 15 with Oceania in the last 5 years.) The service in the cafeteria was sub-par. many of the servers didn't speak adequate english to understand the request of the passenger. They made little effort to comprehend and would just stare awaiting the passenger's clarification of the english word for the food. The servers frequently slapped the food on the place with subtle hostility. Moving on to the entertainment, the musicians in the onboard band played without passion or emotion. Nice for a less than mediocre high school band fulfilling a requirement but surprising on a 5 star ship. The string quartet played out of tune and without enthusiasm. The visiting entertainers were spotty as to talent. Destination services was a disaster of disorganization. passengers were kept waiting until the ship was docked and ready for disembarkation and bus loading before tickets were issued thus delaying the departures and adding serious confusion and amazement at the lack of crowd and loading management. My gratuities were included for a month trip but the ship insisted they were included for only a portion of the trip. As I write my travel agent is attempting to correct that erroneous position and obtain return of the over charge. The general atmosphere has change as related to service during the time I have cruised but this trip was surprising in its lack of politeness toward the passengers. In light of the fact there is an increase of 5 star and better competition, I am surprised Oceania is seemingly unaware of their descent toward average. Perhaps it was just a string of 30 bad days for the staff. Or, perhaps it is a suggestion of future deterioration. I hope not. Read Less
Sail Date April 2017
I have always liked the Whisper but will never take a segment of a world cruise again. In this segment, the majority of the passengers had been on this cruise since January and had established little groups to dine, drink and socialize ... Read More
I have always liked the Whisper but will never take a segment of a world cruise again. In this segment, the majority of the passengers had been on this cruise since January and had established little groups to dine, drink and socialize thus the new passengers had to find other new passengers in order to have a good time. This segment from Dubai to Athens had fewer new passengers due to the possible danger passing Yemen and other countries in the news but the tours to Luxor, Petra and Gisa were very worthwhile and Silversea takes precautions and has never had a threatening incident. The familiar crew on the Whisper helped make the trip more enjoyable. On the next segment from Athens to Monte Carlo, it was reported that 160 new passengers would board so I'm sure they outnumbered the tired world cruisers but we have cruised the Mediterranean many times and had seen many portsand we departed the Whisper in Athens. The food was wonderful in all dining venues and tasted better than I had remembered. The evening entertainment was professional and entertaining, Day lectures were educational and worthwhile and included a travel professional who highlighted the upcoming tours with a visual presentation describing history and cultural advice and additional sights. On days at sea, two speakers entertained passengers, one on British spies during World War 1 and two The other speaker told us his fascinating experience in Africa with camels. He actually rode by camel across the Gobi desert. Also on the British experience in Africa. The swimming pool was active with sun worshippers throughout the day as well as the hot tubs. Underwater exercises took place at 2 pm followed by water volleyball at 3. Read Less
Sail Date April 2017
Don't except, as we did, a guaranteed balcony grade instead of a state room number, as you will end up on deck 6. The pounding of feet runners and power walkers from above will wake you from 5.30 am on wards, whilst the dragging of ... Read More
Don't except, as we did, a guaranteed balcony grade instead of a state room number, as you will end up on deck 6. The pounding of feet runners and power walkers from above will wake you from 5.30 am on wards, whilst the dragging of deck lounges by the selfish few before 7 am grabbing their spot on their way to breakfast will insure there is now chance of returning to sleep! The quite delightful Carinthia Lounge is being ruined by inattentive staff preventing the regular use of the lounge for passengers bringing multiple plate meals from the main buffet restaurant. How much bacon fat and bake bean juice can the soft furnishings take or the carpet soak up coffee spillage. We have immediately rescheduled our next trip with a definite state room allocation on the top decks in order to enjoy what is otherwise an very pleasurable cruising experience on Queen Mary 2 but if we have a preference for a favorite Cunard ship it would be the Victoria. Mr and Mrs G Reeve Read Less
Sail Date April 2017
Just been on board for 10 days and was pleased to get off, personally I found the food not to be 5 star, the buffet area, although the food was better, I likened it to a motorway dining area, with the seating arranged so people were ... Read More
Just been on board for 10 days and was pleased to get off, personally I found the food not to be 5 star, the buffet area, although the food was better, I likened it to a motorway dining area, with the seating arranged so people were walking around you while eating. We wanted to do our own thing when we docked instead of organised tours, the tour people were not interested in the least in helping. I said at one time we wanted to go snorkelling and did they have any information, I was told in no uncertain terms I would have to ask when we went ashore. There were no information leaflets of the places we were visiting, it was organised tours at expensive rates or nothing. The last 2 days the ship was in lockdown as there was 120 crew members and a few passengers went down with norrovirus, an ambulance was called when we went into port, but this was all kept quiet to the oncoming passengers. The entertainment was pretty poor. This was by far the worst cruise I have been on, this was my first and last time with Cunard. Read Less
Sail Date April 2017
Ports. Ports. Ports. The Pacific Princess is a small ship that can visit smaller ports that larger ships can only tender. That part of it we really liked. We didn't like being confined to our cabin during Tropical Storm Arlene ... Read More
Ports. Ports. Ports. The Pacific Princess is a small ship that can visit smaller ports that larger ships can only tender. That part of it we really liked. We didn't like being confined to our cabin during Tropical Storm Arlene because of 15-20 foot waves. The PP I believe has stabilizers. They must be 3 feet long. People were being seriously injured because of the rough seas. I fell, hitting my head, and pulling muscles in our cabin when the ship lurched violently (add that to being sick for 3 days). A 18 day cruise turned into a 13 day one. The entertainment was mediocre with the exception of the dancers (who left the ship in Fort Lauderdale). Best dancers we had ever seen. Everything else was oh-hum. One comic was gross and we walked out. Another used sexual references that we thought we inappropriate. The tenor was excellent. The mentalist was entertaining even though he only had 3 effects I believe in his act. Food was very good in the dining room and the buffet. Princess made the buffet into a 'bistro' on sea days that had pretty limited offerings. I did not like it after the 2nd or 3rd time we used it. The desserts were outstanding. The presentation and selection in the buffet when we had one was very good. Our waiter and his assistant in the dining room were excellent. The personnel on the ship were great. Great, friendly, helpful service with just a few exceptions. One of the best cabin stewards we ever had. The ship is in dire need of a refurbishing. It is scheduled for one I understand. There isn't a chair on the ship that has a firm bottom. Lots of dings, rust, and fading paint everywhere. Carpet is dated and faded. Kind of depressing. During one show a light fixture fell out of the ceiling. Our cabin, a balcony one, was very, very small. Mattress was shot. Linens were adequate. There are few 'American' outlets to plug a computer into anywhere on the ship. The size of the ship is perfect however. Instead of walking for 20 minutes to get anywhere, everything is a short hike away from any cabin just about. The library if it had better chairs would be a delight to hang out in. Internet was adequate except that it could not be accessed very well in our cabin. We learned 3 days before the end of the cruise that it helped get service if we propped the cabin door open. Terrible. Met people who didn't understand that their free internet service extended to both people in a cabin. Sad. Disembarkation was perfect. The best we ever saw. Read Less
Sail Date April 2017

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