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424 World Cruise Reviews

We had never been on a lengthy cruise before and were somewhat apprehensive about a four month journey. However, the moment we stepped aboard the Silver Whisper for our World Cruise our fears melted away and we were thrilled, excited and ... Read More
We had never been on a lengthy cruise before and were somewhat apprehensive about a four month journey. However, the moment we stepped aboard the Silver Whisper for our World Cruise our fears melted away and we were thrilled, excited and grateful to have the opportunity for such an incredible experience. We are a retired couple who have been on many cruises and cruise lines and Silversea far exceeds any other line on which we have sailed. The embarkation process was so quick and easy, particularly since the luggage valet service ships your bags from home directly to your cabin. The cabins are spacious, comfortable, and kept immaculate by the amazing housekeeping staff. The food in the dining room and specialty restaurants was absolutely delicious. We were always able to ask for a special item for dinner on any night and they would have it prepared for us the following evening. No matter which activity we found ourselves involved, we were greeted by a warm and sincere smile by the crew. The excursions were informative, interesting, creative, and FUN! Even in extremely remote places we always felt safe. Silversea always sends a crew representative with each group, just in case something doesn't go as planned. They are prepared for any contingency. Also, they usually only fill the buses about half full, which makes it very comfortable for travel. Disembarkation went very smoothly, and we were made very comfortable until we exited the ship. We are extremely excited to be signed up for the 2019 World Cruise on Silversea. The itinerary is incredible, with lots of time in the beautiful South Pacific Islands and Africa. We are so excited about our upcoming cruise and would love to hear from anyone who is booked or considering taking this incredible journey with us. Read Less
Sail Date January 2014
We booked this cruise for the itinerary and enjoyed that. We flew to Shanghai the night before and stayed at the airport hotel. Slight problem checking in but it was fine for 1 night. The ship is showing it's age and could use some ... Read More
We booked this cruise for the itinerary and enjoyed that. We flew to Shanghai the night before and stayed at the airport hotel. Slight problem checking in but it was fine for 1 night. The ship is showing it's age and could use some sprucing up. The crew were preparing to leave the ship as their contracts were all up and a new crew was boarding in Singapore. The "old" crew was selected for oriental guest service and when Aussies and Yanks board, there were not enough bartenders or wait staff in the man dining rooms. Food also geared to oriental tastes. Overall a good trip, but not a great one. Read Less
Sail Date November 2014
Hi all. My wife and I sail on the Dawn from Boston to New Orleans via Puerto Rico, Willemstad, Aruba, Ocho Rios Jamaica, Grand Cayman and Cozumel Mexico. We have only sailed on P&O and Princess before to New Zealand, around Australia ... Read More
Hi all. My wife and I sail on the Dawn from Boston to New Orleans via Puerto Rico, Willemstad, Aruba, Ocho Rios Jamaica, Grand Cayman and Cozumel Mexico. We have only sailed on P&O and Princess before to New Zealand, around Australia and Pacific Islands. So this was our first for NCL. To compare NCL with the other two is chalk and cheese. NCL being the calk. But we were aware it was a free style cruise and we wanted to give them a try. I cant say a lot of wrong with this ship and her crew as most of a cruise is what you make of it and not by how long you spend in your cabin or how much you can pile on your plate. FOOD The food was good to ordinary. Never bad. STAFF Always friendly and helpful. Never rude. ENTERTAINMENT This is where they need to do some thinking. The casino is a rip off (like I need to tell you that). The bingo is also a rip off. As previously said by others, they will take a lot of money from punters and hand back only pittance. The ship keeps the rest. Was not fair. The entertainers were mostly great. CABINS The usual smallish room with a smallish bathroom with a ocean view window. What we ordered and what we expected. PORTS Most were fantastic. Except for Aruba and Puerto Rico which didn't have a lot going for them. We organised a tour in all ports to see the sites. The best was the Bob Marley tour to his mausoleum in Saint Ann Jamaica. A must for Bob Marley fans. Swimming with the dolphins in Cozumel Mexico was also fantastic. Not only did we swim with the dolphins, but they also feed you authentic Mexican food followed by all the FREE tequila you can drink. FORMAL NIGHT What formal night. They have one but no one dresses up for it, but for a few die hards in their Military uniforms and suites. My wife (40) and I (50) enjoy the dressing up for photo's on the Formal night. Felt like a fish out of water on the Dawn. In summary, you cant keep everyone happy all the time. That goes with any cruise on any line. But we got what we paid for and we loved it, good and bad. The Dawn crew were fantastic and did their best as expected. The food was good and filled a hole. Never got sick or took anything back. Embarkation and disembarkation was smooth. Would we do Norwegian Dawn again, NO. Been there done that. Next. Read Less
Sail Date November 2014
Please note that we were on board for 162 days but the number of nights we could show in the summary has a maximum of 100 days. We sailed Crystal Cruises and remained on board the same ship for 162 consecutive days. We boarded ... Read More
Please note that we were on board for 162 days but the number of nights we could show in the summary has a maximum of 100 days. We sailed Crystal Cruises and remained on board the same ship for 162 consecutive days. We boarded Crystal Serenity on 12/21/14, remaining on board until 05/31/15, representing our longest cruise ever. Our first voyage began with a Holiday Cruise, continued with a Caribbean cruise, until the start of the 2015 World Cruise in mid-January of 2015. At the conclusion of the World Cruise, in Miami on May 4, we stayed on-board for two final voyages; Miami to Lisbon and Lisbon to Rome. Summary ======== We had an amazing time. Highlights included the places we visited and circumnavigating the Globe on World Cruise 2015, the cuisine, service, enrichment, entertainment and some very special shore excursions, most notably a Safari Overland in South Africa and attending the Grand Prix in Monte Carlo. In the end, it was the people who made it most special for us including the extraordinary crew and so many nice people we sailed with. This was our seventh full and overall eighth World Cruise and for us it was wonderful. One of the main reasons we keep returning year after year is the people including the crew and the guests who in many ways have become our extended family. On this year’s World Cruise we not only sailed with friends from previous cruises but made many new ones several of whom were on their first World Cruise. The World Cruise on board events, which were created exclusively for the 2015 World Cruise, was the best yet in my opinion. To me this says a lot since the challenge was having 600+ full World Cruisers on board instead of an average year which is about half of that number, making logistics the more challenging and planning even more important. Some highlights included the on board World Cruise Gala which was the best yet and much nicer than what can be done at a Hotel, and then all of the on board shows created just for the World Cruise and the two themed on board dinners. I want to note that there were more on board shows created and performed on board Crystal Serenity just for the World Cruise than ever before on a World Cruise.. We also enjoyed a good deal of the other entertainment such as the Beatles Celebration Group. With very few exceptions, most of the events were for everyone whether on the full world cruise or one or more segments which we applaud. We appreciated the added diversity of food offerings in the Crystal Dining Room, which is a hallmark for the World Cruise given the overall duration and time spent on board by those taking the full World Cruise. The Modern Cuisine menus, which rolled out in May of 2014, added more choices than ever before. We were unable to attend the first of the two Shore-Side Events due to an illness, but heard that it was a lot of fun. We thoroughly enjoyed the second event held in Montevideo, Uruguay. The events were more challenging given that they were attended by close to 600 people. Crystal was very wise to make most of the on board events available for everyone even if they were not booked on the full world cruise including those who remained on for the start of the World Cruise from the previous voyage and attended the Gala, to the various themed dinners and on board shows created just for the World Cruise. I used a one to five * rating with five being the highest and one the lowest for my ratings and a plus sign (+) to go above the rating. Overall Experience ***** =============== Itinerary ****+ ======= The World Cruise itinerary was the first time a Crystal Cruises World Cruise has ever circumnavigated the globe, which we thought was extraordinary. We especially enjoyed visiting Australia, New Zealand and South Africa and the diversity of ports on this World Cruise. The reason I didn’t give the itinerary five stars is because of the timing of some of the ports which had Noon or later arrival times for some ports that only had a one day visit as well as a few ports which had overnights, but the arrival time the first day was around noon. I thought this limited the time in port and the selection of shore excursions and think that even if it means skipping a few ports it is better to arrive in the early morning than midday. I realize that sometimes timing has to do with issues such as the tides and how to put an entire itinerary together but if it was possible to eliminate a few ports to have created more full days in ports to me that would have been desirable. Post World Cruise we enjoyed Bermuda and especially the Mediterranean. Cuisine ****** ====== Recognizing that two thirds of the passengers for the world cruise would be on board for at least 108 days, the Crystal Dining Room menu continually offered new items in addition to those that one would expect when coming on board for one voyage. The Modern Cuisine Menu introduced on Serenity last year coupled with the Traditional Menu offers more options than ever before. In addition, menus in Tastes and Prego were changed from time-to-time and the menu in Silk Road was changed once. Although we don’t eat at the Grand Gala and other Special Buffets, we were very impressed with their offerings and they were offered one time on each World Cruise segment and on a couple of other voyages. Entertainment ***** ============ We were very pleased with the diversity of the entertainment knowing that we all have different tastes when it comes to this area. There was a wide range of offerings and something for everyone. Show times were adjusted based on where we were sailing. On the World Cruise there were more special performances than ever before, which were created just for one night that were absolutely amazing. As was the case with last year’s World Cruise, the on board entertainment team was augmented with two vocalists who performed in all of the shows created on board the ship and performed from time to time in other venues. The talent of the Entertainment Team is amazing and I am reminded of all of the hard work that they must put into creating these special one-time shows for all of us to enjoy. The preparation is more challenging that people realize. Other items related to entertainment-included movies, the pre-dinner magician shows along with the Strings Quartet and the Pianists. We thought that the movies that were available this year for viewing in the Crystal Cinema were quite diversified and included many highly rated movies. On the two voyages we were on before the start of the World Cruise we had the opportunity to see Pianist Mark Farris perform. Mark is one of the pianists who regularly perform on the Crystal Symphony and we thought he was amazing. Our only disappointment was the departure of pianists John Mentis and Colin Salter during the World Cruise. I also wanted to note that the crossing had terrific entertainment with no only the evening shows but some performances held before main dining. Enrichment ***** ========= Crystal offers more enrichment than any cruise line we have ever sailed and on the World Cruise this is augmented several-fold. There are so many programs offered on sea days that each day represents several days of activities. My wife participated regularly in the Odyssey at Sea Knitting Class and the Gentle Yoga Class, and I participated regularly in the Indoor Cycling Classes. We enjoyed many of the lectures with three lectures or more available on each and every sea day. We wish we had time for Memoir Writing and the Apple Computer Classes and hope to do this on a future World Cruise. Fifty+ enrichment programs are offered each and every sea day. I would say that 50% of the lecturers were exceptional, 40% strong, and about 10% weak. The ones that I rated weak are ones that either essentially read word for word from slides or from a prepared speech sounding more like a college professor from one of those introduction courses or ones where I simply had no takeaways from the talk or left without learning anything new. Because on a World Cruise, Crystal makes an extra effort to bring on first time lecturers you will see some being weak but to me that is fine because by bringing on new people you often find outstanding lectures who are asked to return on future voyages with some becoming part of the Crystal Family. I especially enjoyed Ocean Views, which is a panel discussion, and was hosted by Ken Rees and allows audience participation via hand held electronic devices. There were actually more activities offered during the World Cruise than ever before with additional courses offered on devices such as the iPad, a Book Club and a Zumba class offered on many sea days in addition to so many activities that have become a hallmark of World Cruises such as the College Computer Class, Memoir Writing, Language, and Piano Classes just to name a few of the programs. Similar to the entertainment, there was a tremendous amount of entertainment on the themed Miami to Lisbon Cruise, which followed the World Cruise. Shore Excursions/Land Programs ***** ========================== The Shore Excursion and Overland Programs offered not only increase in volume each and every year but also with the addition of many unique program offerings. Some of the start times were adjusted to later in the morning for those who are late risers. For us the highlights were private cars arranged through the land program department for some selected places including Bermuda, Colombia and Peru and attending the Grand Prix and also the three-night four-day overland program at the Phinda Private Reserve in South Africa. I also wanted to note that to me each year the on-board Shore Excursion Department gets stronger and stronger in terms of the personnel. We find them to be very knowledgeable and helpful and they do their utmost best to deal with any problems that come up and they were terrific in adjusting shore excursions when we missed a couple of ports and when our arrival was delayed to a couple of ports. Internet *** ======= Overall, the Internet was more reliable and faster than in 2014, which is positive given that overall occupancy was quite high with some voyages sold out and the one-hour per day of complimentary Internet for all guests who have previously sailed with Crystal Cruises. There were a couple of issues. One occurred on one of the World Cruise Segments when there was an equipment failure while we were sailing several days at sea which could not be rectified until we were in port. The other one happened on a couple of other crossings when there were times when we were moving from one satellite to another and encountered very slow connections or dropped connections and some outages. The latter is part of the challenge when sailing on a World Cruise or on a crossing. The bottom line is that there were days when the internet was very reliable and rather fast given the limitations of satellite technology, other days when speed was average, and other days when the internet was either down or very slow. As I mentioned, one of the challenges of the Internet this time around unlike in prior years that we sailed was that one hour of complimentary internet per day is now offered to each guest who has previously sailed with Crystal Cruises. This was even more challenging given that most of the voyages we were on were at full occupancy and the fact that more people come on board with more devices than ever before. Overall, the internet was the best we have ever experienced on board either Crystal Ship. The enhancements made not only in infrastructure, and augmented Satellite bandwidth but in the area of monitoring and control has really added to improved service. With that said, the speed and reliability of the Internet will never be the same as at home. The challenges include a sailing like the World Cruise where you are sailing in areas where access to a satellite is difficult and where you go from one satellite to another requiring manual intervention. On top of this there is the potential for equipment failures, interference caused in port or when sailing near land and the fact that Satellite technology in no way compares to fiber optics. There were a few times with durations lasting a few days at a time when the Internet was very slow or even not available. Because the Internet experience is just not going to always be the same depending on where one is sailing or if there is an equipment or some other issues, this is why depending on where or when you are sailing that you may have different experiences with one person saying how wonderful the internet is and another person saying it was not good. We also appreciated that FaceTime was often available which was not our experience in 2014. The investments made in 2013 to upgrade the internet infrastructure, the fine tuning that was made in 2014 before the rollout of the complimentary 1 hour per day of Internet for Crystal Society Members along with some other changes that were made did pay off in my opinion. Finally, the device one uses can make a big difference. For example, I find that the MacBook will provide a better experience than say an iPad. Even the type of Internet Browser that one might use can make a difference Finally, other techniques that one might use such as reducing the number of pixels in a photo before attaching it to an e-mail or including it in a blog will make a world of a difference in speed. Planning *****+ =========== I touched on this earlier but wanted to give the Crystal Cruises Senior Executives and the Senior Officers of Crystal Serenity excellent marks for all of the effort that went into planning the 2015 World Cruise. Changes were required based on the record number of full World Cruisers on board and the overall occupancy rate when most segments were 100 full. A wide range of items had to be addressed including: WORLD CRUISE GALA. Unlike in previous years when the kickoff to the World Cruise was held at a hotel on land, this was not possible given the significant number of World Cruisers. As a result the voyage began one day in advance and the Gala was held on Serenity. The Serenity was transformed for this as the Crystal Plaza was made over with lots of cocktail like tables with table cloths and lights providing a wonderful spot for the kickoff and the welcome by President and COO of Crystal Cruises Edie Rodriquez, a cocktail party and a balloon drop all in one. Following this, we enjoyed a sit down dinner in one of three dining venues with an assigned table and seating. There was lots of entertainment and by far this was the best World Cruise Gala we ever attended. All of the planning and coordination of this event was truly amazing. MEDICAL NEEDS. With so many full World Cruisers a very wise decision was made to have more than one physician on board for the World Cruise. As it turned out there were three Physicians as when the second person was hired he asked if his spouse who is also a Physician could share his contract and that is exactly what happened. All of this was a very wise decision because in addition to a couple of months of various upper respiratory viruses going around the ship, there were more major medical issues given the number of World Cruisers on board Serenity and the ages of some of the guests. DIVERSITY AND QUANITY OF ENTERTAINERS. Getting entertainers on and off the ship to make way for other entertainers and towards the end of the cruise getting additional land based musicians onto the ship when sailing full for the Crystal Serenity Pops Concert was amazing. SAFETY DEMONSTRATIONS. With two-thirds of the guests on board for the entire World Cruise Captain Giske thought it would be a great idea to offer a safety demonstration that gave passengers an opportunity to gain a more detailed insight into safety on board Crystal Serenity. This program was repeated twice during the World Cruise and provided us with a lot of information relate to safety. This included seeing a safety movie that was developed for each crew member, seeing one of the crew rafts which was deployed in the outdoor pool, seeing a life boat with all of the equipment that is on the life boat, seeing one of the fire fighter teams and also walking up a smoke filled corridor (smoke was simulated) when the safety lights were on. We thought it was superb and provided us with a wealth of information related to safety. The crew was on hand at each location to answer questions. WORLD CRIUSE SHORE SIDE EVENTS. Creating shore-side events that would work for 600 World Cruisers plus the Crystal escorts. This is no easy task and congratulations to the vice President of Crystal Land Programs and Port Operations, the on board team and the respective tour operators from the two ports of call for all of the efforts that went into these events. Service *****++ ====== I’ve listed service last so that we could save the best for last. For us service is one of the main reasons that we sail on Crystal Cruises. We find that the Service is the finest of any other cruise line we have sailed and any place we have dined or stayed at on land. The on-board crew is absolutely amazing. They have become our extended Crystal Family. There are many members of the crew that we have known since we first started sailing with Crystal Cruises as well as other members of the crew whom we have known for one or more years who just make each of our voyages the best it can be. On top of this even members of the crew who are on their first contracts quickly learned the Crystal Culture which stresses a high service level. The key for us is that the high level of service can be provided in not only a professional manner but in a manner that is highly personal. Rather than walking around like robots if you will, as they do on some cruise lines, the crew performs their responsibilities with caring and warmth for the guests they take care of. This culture is evident at all levels both on board each ship but also at the Crystal Headquarters. In the end, it is my belief that any successful enterprise is successful because of the people. You could take the most modern ship afloat and with the wrong people it will be a disaster. Crystal has mastered this area and it continued to be evident throughout the time we were sailing on board Serenity. There were certainly different ways to provide feedback on issues and that included comment cards that were provided to the full World Cruisers on two different occasions which could be filled out and submitted to the Hotel Director, and/or using the on-line form to submit comments to President of Crystal Cruises President, Edie Rodriquez, a conversation with a Senior Officer, or a conversation when Edie Rodriquez and Senior Vice President, Thomas Mazloum were on board. At the same time on the other voyages, there was a letter sent to the room from the Hotel Director providing his phone number in the event that there was some issue that needed to be resolved. While resolution cannot be realized for each and every comment I can point to numerous examples of items that were identified by people we know that were resolved expeditiously. In the end, this is my experience. At times I have used the word “we” rather than "I" as my wife also felt the same way that I did. I realize that we all have different opinions and see things in different ways. What one person enjoys another person might not and what one person does not care for, someone else might like. If we all saw things in the same manner, this would be a boring world. As I have said often, the only experience that matters the most is our very own. I am grateful that my wife and I had the opportunity to sail on Serenity for this extended period of time and have been humbled by all that we experienced on and off the ship. Read Less
Sail Date December 2014
This was our second World Cruise on HAL Amsterdam, but not our last. Our favorite cruise line is Crystal, but HAL is a better deal. 80% of the quality for 60% of the price. So when we can save up enough shekels we go on Crystal, when we ... Read More
This was our second World Cruise on HAL Amsterdam, but not our last. Our favorite cruise line is Crystal, but HAL is a better deal. 80% of the quality for 60% of the price. So when we can save up enough shekels we go on Crystal, when we get to antsy to wait, HAL here we come. Back to this cruise. Wonderful ship, great food, friendly people, fantastic itinerary. Our main activities on board include eating, playing bridge, reading, evening shows, and just generally relaxing. The food in both the main dining room and the Lido buffet is very good. Not always perfect, but the friendly and helpful serving staff will do everything humanly possible to satisfy us. Great variety. The staff is excellent, with a particular shout-out to Presty. Cooked to order breakfast items are the best on any ship we've been on. Bridge lessons and afternoon play were first rate with Karen and Dave. And almost all of the players are friendly, and tolerant of differing skill levels. There were no cut-throat players on this cruise. One of the best libraries at sea. We only brought one book for the flight down and another for the return, got the other 4 dozen books we read from the library. There's live music scattered all over the ship, and the evening shows are generally very good to excellent. We were unable to attend most of the lectures, as they conflicted with bridge classes in the morning. Shore excursions on HAL are a disappointment. The quality and selection is on par with other ships, but the prices seem to be outrageous. With the exception of Indonesia, where local traffic mandates a police escort if you want to get back to the ship on time, we hired a taxi, booked a local excursion in port, rented a car, or rode off on our own bicycles. And at most it cost us 1/2 of what the ShoreEx cost, for the same quality. Yes, we took our bikes with us. Great fun! Previously we've kept them in the cabin, but this time the wonderful Hotel Manager Henk volunteered a place to store them. With the exception of Sydney they're not much use in the big cities, but on the islands they can't be beat. One other person that deserves special mention is Cristal, the Guest Services Manager. No matter what the issue, she would step up and solve it, with a smile. Henk and Cristal are the best in their respective jobs of any cruise we've ever been on. One of the most memorable ports was in the Azores. I don't know if it's like this year around or just the day we were there, but it was the most verdant land we've ever seen. Car rental for $30/day right in the port made it even better. Read Less
Sail Date January 2015
Having read many of the reviews of this cruise/ ship I feel I must redress the balance somewhat. This was our first long cruise and due to the inability to fly, our only way to get to Australia to visit family. We boarded Arcadia with ... Read More
Having read many of the reviews of this cruise/ ship I feel I must redress the balance somewhat. This was our first long cruise and due to the inability to fly, our only way to get to Australia to visit family. We boarded Arcadia with no problem and were soon on board- our first stop being in the Belvedere buffet for a very welcome drink while we waited for our luggage to be delivered to our cabin. We didn't have to wait long and were soon able to unpack. Our cabin steward was more than helpful and always willing to do anything we asked (& more). The crew we encountered were all seemed very happy and were very visible around the ship - none more so than Captain Hashmi. We could not have asked for a more convivial Captain and crew. The tour team led by Sam was, again more than helpful and always willing to give any information about ports of call and tours etc. Yes, they aren't the cheapest but they still represent good value, especially in new ports of call when you might be unsure about visiting places on your own. The Ports of call out to Sydney were many and varied and all proved to be very enjoyable. All in all we found it to be a superb way to spend 6 & half weeks travelling. Yes, the Arcadia cough was ever present, BUT I feel the spread was partly due to passengers not covering mouths when coughing and not respecting other people by keeping out of the way when at their worst. We took Vitamin C with us and took it daily whilst on the voyage and thankfully did not succumb, so maybe if people thought a little before embarking on the voyage it could be prevented somewhat? We are all responsible for looking after ourselves after all. After spending time in Australia we returned home on Queen Mary 2 and have to say that Arcadia gave us more happy memories and they all suffered with the Cunard cough. So no difference there. Read Less
Sail Date January 2015
First WC, totally enjoyable, staff amazing, some cabin issues (resolved), food overall above average, specialty restaurants outstanding, theme meals and decorations awesome. Most tours, all booked through HAL, good to excellent. ... Read More
First WC, totally enjoyable, staff amazing, some cabin issues (resolved), food overall above average, specialty restaurants outstanding, theme meals and decorations awesome. Most tours, all booked through HAL, good to excellent. Leaving ship on tour days was a headache with 300+ passengers waiting to disembark on the stairs and people darting to buses in order to get a window seat. Entertainment was uneven, quantity over quality. Most acts were cheesy yet they were introduced as world class. Activities covered the whole spectrum of interests; we both like cooking so we enjoyed the cooking demos and food trivia. (Trivia cliques are another story.) Being a big sports fan especially soccer, I felt very lonely without cable for more than 2 weeks. On the other hand, Superbowl transmission was good. Very smooth embarkation and disembarkation, nothing lost, still don't know how we managed to cram everything in the tiny cabin. We're looking forward to the 2017 WC Read Less
Sail Date January 2015
Our experience with QM2 world voyage from Southampton to Southampton 2015. "Welcome to our gracious Queen Mary 2 for her 2015 World Voyage" we read in the presentation letter we received from our exclusive World Voyage ... Read More
Our experience with QM2 world voyage from Southampton to Southampton 2015. "Welcome to our gracious Queen Mary 2 for her 2015 World Voyage" we read in the presentation letter we received from our exclusive World Voyage Concierge first day on board together with a champagne bottle. Gracious? Not anymore! Every people have different reasons to join a world cruise, but many enjoy visit different places without having to pack and unpack meanwhile you can: eat delicious and international dishes, made new friends , know new cultures, visit interesting places, workout in the gym, take a bath in the hot tub with sea views, swim in the pool with warm water, practice tennis in open deck court surrounded by the sea, enjoy different shows in the theatre , go to disco to listen or dancing with music from the 80's or watch a new movie in the cinema every night. So, as cruise lovers we have some expectations when we board QM2 and it was very disappointing to find out that few things fell shorter than we expected. As Spanish couple, we were not sure what will be exactly a ship with British style. We assume that a company with that reputation will have high quality world cruises that will be memorable. So, let’s evaluate our experience with usual criteria: the ship, the accommodation, cuisine, service and entertainment. SHIP Maintenance: The ship needs many maintenance and upgrading. Many washing machines out of service, few fitness machines out of service. Exterior paint reflect the age of the ship, hot tub with large and abundant brown stains, open deck water taps roasted, public areas windows very dirty ( they doesn’t clean in all cruise long…100 days ), access area to indoor pool very dirty, several parts shows lack of maintenance Facilities: Theatre with a lot of blocked views and only second seat row have good views Decor: interior decoration brown colors. CUISINE The physical structure of display units in buffet are disappointing. You need extra-long arms to get the second line trays. QM2 have poor fresh ingredients and menus in buffets only varied in the way to cooking potatoes, other food it’s very basic…dry fish or not tender meat. The food and the service is quite decent in the Britannia Restaurant for dinner, although decidedly not as gourmet and fanciful that the brochures show. You may notice that lot of things cost extra, like orange juice, expresso café... I' m sure nobody who want to make the world voyage will chose the QM2 by the food. Quality of coffee is very bad, at least you have a huge selection of teas. There are not hot hord d' oevres in the bars, and the quality of the complimentary wine in the parties cocktails is almost undrinkable. SERVICE Crew on board have not a positive attitude with regard to hospitality and with little or not at all attention to details, well organized but impersonal and smile less. It is very hard to get “good morning” while you cross somebody. We have been cruising from Barcelona many times, and this is the first time nobody helps us with our baggage in the Port and we had not welcome party. We had to put the 4 suitcases on the security machine and then go up to the ship with everything. First we thought we maybe confuse the terminal, but not, there it is, if you want to embark you have to do it by yourself until the gangway. For embarkation nobody escort us to our cabin. First day we couldn't understand this embarking procedure, but as long the days where on and new embarkation ports comes we find the answer, we are going to start our world voyage in a Hop ON Hop OF cruise, where many passenger will have the same procedure than us almost in every single port. Dining room: professional maître D, steward manager and waiters. ACCOMODATION Beware of cabins next to Poultry Galley because the noise from room service waiters won’t let you rest. The interior cabin is small. There is a lack of space in a cabin supposed for two persons. Our backs tell us there are NOT premium mattresses. Small table where you only have space for the ice basket and a book. Air conditioning flow directly over bed . No interactive TV. Other extra cost: internet or computer classes, yoga or fitness classes, sauna and bubbles hot tub, ENTERTAINMENT The entertainment is good for the first 2 weeks, but successive weeks expect to have repetitions of shows, in every leg: Passionata, Crazy in Love , Viva Italia and Singers in Concert, tribute to Sting, they performed all of them 8 times !!! The only “special “ party is the evening with in vivo music and balloons dropping from above. They repeat it every 2 weeks. The Royal Academy of Dramatic Act didn’t supply company actors , so NO more Shakespearean performances. Very nice planetarium, but only 4 different movies to display, really poor for a 100 days cruise! Practice of sports in QM2 is very limited as there are only one tennis court, very small, and unattended from time ago, ground is in lamentable conditions. And another multipurpose court, same size, where some games are occasionally proposed like badminton, volley or cricket. After left our baggage in the smallest cabin we have never being, we went to the buffet for lunch. We walk around all the 3 courts but we couldn’t find any of the expected selected meals in a glamorous ship like that. OK, we think, maybe the ports day the meals are not so good. But, unfortunately that didn’t change in all the cruise long. All days we have the same poor buffet with: rice, potatoes, carrots and cauliflower, vegetables soup, and some dry meat or chicken or fish. To made friends is no so easy in QM2 that it’s supposed. There are only 250 world cruisers mixed with 2500 passengers, who are changing every segment. There are just 4 Cocktails Parties where world cruisers can meet together. OVERVIEW QM2 is extremely uncomfortable. The quality of food and service is poor and there is a lack of understanding of what is really takes to make a luxury cruise experience, despite is touted in Cunard brochures. After first week onboard we felt very disappointed and we wrote a letter to the purser office (annex). Nobody answer until we resend the letter to the central Carnival management. Then we had a meeting with our concierge cruise director and Maître D. Read Less
Sail Date January 2015
This was our second world cruise on HAL and it was excellent. We enjoyed everything about the cruise but some of the things were more enjoyable than others. For example the night at Ephesus was outstanding. The preparations, ... Read More
This was our second world cruise on HAL and it was excellent. We enjoyed everything about the cruise but some of the things were more enjoyable than others. For example the night at Ephesus was outstanding. The preparations, transportation, food, and entertainment was extraordinary. The trip to Petra was well coordinated as was all of the tours. The food is always outstanding. It is well prepared, the servers were excellent, and the GIS was handled as well as could be expected. The captain kept us well informed about everything, especially the GIS status, and the reasons when we were not able to port because of tides and/or high winds. The alternative ports provided proved to be great. Another nice feature was the notice of all shipboard events. This way my spouse and I were able to pack to enjoy the on board events. The ambassadors from Tahiti, Aboriginal Australia, belly dancers and others provided a great lift to the trip. I would like to especially give a shout out to Christel Mensink, customer service representative. She was always available to resolve any concerns and make our trip fantastic. You can rest assured that we will be aboard for another world cruise in the near future. Finally, the appearance of Orlando Ashford, the new CEO was great. He provided a vision of the future and his Q&A session was very informative. Read Less
Sail Date January 2015
This world cruise was a big disappointment when compared to Arcadia's 2010 world cruise. P & O's pre-departure administration was poor and error prone. The embarkation was appalling. The ship's interior is drab and ... Read More
This world cruise was a big disappointment when compared to Arcadia's 2010 world cruise. P & O's pre-departure administration was poor and error prone. The embarkation was appalling. The ship's interior is drab and shabby with badly marked bulkheads, scuffed furniture, tape holding things together and numerous water leaks. My cabin had a visible dent in the mattress and the window's double glazing was blown. There were four electrical problems in the cabin of which only three were repaired. Plated meals in the main restaurant made a travesty of the supposedly fine dining. The food was pleasant but the menus were highly repetitive. The volume in the theatre was ear splitting and requests to turn it down even slightly were refused. Very few well known entertainers or lecturers were employed. Reception staff were unreliable. The staff were pleasant and hard working but had considerably more to do than in 2010. The fare had not increased greatly but cost cutting has had a dire effect on quality. Read Less
Sail Date January 2015
What a cheap company. Never ever again a P&O cruise. None tasting food. Cheap entertainment. Dirty ship on all public spaces. Looked like the ship was 25 years old. Terrible design on many places. Many officers, especially English, ... Read More
What a cheap company. Never ever again a P&O cruise. None tasting food. Cheap entertainment. Dirty ship on all public spaces. Looked like the ship was 25 years old. Terrible design on many places. Many officers, especially English, don't know how to behave in front of passanger. Without passangers they wouldn't had any jobs. Very disapponting with behavior like that. A world cruise on 106 days and coffe morning with the captain and they serve bisquits you can buy in tesco. Not even a baked cake. Second captain didn't even bother to show up. Read Less
Sail Date January 2015
Having had some 30 years' cruising experience with some 50 plus trips on most cruise lines it was a pleasure to come finally to the queen of all ships, the QM2, for the first time (I have cruised on QE2 four times). And it was a ... Read More
Having had some 30 years' cruising experience with some 50 plus trips on most cruise lines it was a pleasure to come finally to the queen of all ships, the QM2, for the first time (I have cruised on QE2 four times). And it was a great cruise. I was in Princess Grill and the service is great, and I enjoy in particular the food. This is good traditional fine-dining with no funny dishes and with a lot of silver service, old-fashioned but great to return to bygone White Grove service in this age when everyone cuts back. I took the first segment of this year's World Cruise and the relaxed itinerary suits me. Although we lost an important port due to circumstances beyond ship's control I was not unhappy. Ship entertainment is good and the ship has a lot of good things you do not find in any other ship. The Queens Room afternoon tea dance is unusual for example, not the kind of canteen tea you find on RCI or Costa, for guests of all grades. The ship is big but absolutely uncrowded and spacious. There is still the midnight buffet and the food range is unusual for midnight snacks: it is a full meal. After 20 days I still feel that I have not seen the ship in full......definitely I seek to return. Read Less
Sail Date January 2015
We have sailed on 30 Crystal cruises, the longest cruise prior to the World Cruise was 21 days. This was our first World Cruise. Transfers The included Carey Limo SUV transfers from home-airport-ship-airport-home were seamless. ... Read More
We have sailed on 30 Crystal cruises, the longest cruise prior to the World Cruise was 21 days. This was our first World Cruise. Transfers The included Carey Limo SUV transfers from home-airport-ship-airport-home were seamless. Drivers there to meet us on time, assistance at the luggage carousels in FL and back in Houston, and strong enough to hoist all the luggage into the SUV. So nice to see a friendly, smiling face in the midst of airport and port commotion. Ports We sailed to 44 ports (47 ports if we count the missed/sail-by ports of Rarotonga, Port Elizabeth and Alter do Chao). Best ports: Cape Town, Wellington, Napier, Tauranga, Auckland, Dunedin, Akaroa, Milford Sound. Ports we can say we’ve been to, and don’t need to return: Maputo, Manta Most unique and exotic ports: Easter Island and both ports in Madagascar Onboard Observations Dining: Main dinner sitting in the dining room was full capacity during all segments. We always opt for the late dinner sitting, and the dining room was never more than 2/3 full, often it was ½ full or less at the 8:30pm sitting. Service was unrushed, extraordinarily attentive, and the ambient noise level of the room very quiet. The menu choices, between the Modern Cuisine selections, the Crystal Classic selections, and our occasional off-menu special requests, were varied to suit everyone’s palate. Many appetizer and entrée selections did repeat during each segment, but we always found at least two courses (and often more) every evening. We were generally pleased with the all-inclusive wine selections; however, as we were sailing through some of the world’s best wine regions, we did purchase wines while ashore in New Zealand, Australia and South Africa and thoroughly enjoyed them onboard during several dinners. (Whenever we chose to enjoy our own wines, I would bring the bottle to our sommelier in the dining room about 6:00pm, and it was then already decanted and on our table when we came to dinner at 8:30pm). Specialty Restaurants: Since so many guests chose to dine early, with the exception of the last segment, it was never a problem to eat at Silk Road, Prego or Tastes after 8:00pm. Especially for a table for 2. We often made reservations the same afternoon for dining that evening. And even during the last segment of the WC, Antonio and the specialty restaurants’ staff made every effort to accommodate everyone who wanted to dine. Again, reservations for smaller tables (i.e. 2-4 people) were much easier to reserve than tables for the larger 6+ groups. Cabin Comfort: We have sailed Crystal before, so we are very familiar with the amenities and idiosyncrasies of the standard verandah staterooms onboard. All of our luggage nested within each other and fit under the beds with no problem. We used the space under the sofa for storage of snorkeling gear and new purchases from ashore. We brought 25 extra hangers (the dry-cleaning type) which were very handy, supplemented the ship’s hangers and took up less space in the closet than the wood hangers. The cabinets under the bathroom sinks easily absorbed 4 months’ worth of toiletries. We brought a collapsible mesh clothes hamper from the Dollar Store, which was stored under the desk; we knew when it was time to do laundry when the mesh hamper was full! We raised the cocktail/dining table to its highest position and it stayed at that height for the entire cruise. Since most of the desk surface was occupied with electronics (PC, I-phones, Kindle, camera), the table became the only multi-purpose “flat space” in the room. We needed more magnets! The walls are metal and become a giant bulletin board. There are so many pieces of paper to keep track of! (Invitations, shore excursion tickets, restaurant reservations, WC newsletter, etc.). Entertainment and Special Events: We were wowed and our expectations exceeded the minute we arrived onboard. We were welcomed by name on the gangway by both Crystal CEO Edie Rodriguez and Captain Giske. Our checked luggage was delivered to the stateroom within an hour. The onboard gala (dinner, bands, and entertainment) just blew us away. And it only got better during the next 108 days. We have sailed many Crystal repositioning transatlantic voyages because we enjoy the multiple sea days with all the activities. Well, the World Cruise was like a transatlantic crossing on steroids. With the exception of the Billy Joel “My Life” production show which was repeated on all segments (and we attended all 6 performances, btw), the variety of guest entertainers and large production shows were incredible. There were a few “misses”, but overall, the entertainment was truly world class. The lecture series offered so many options and so many differing views, there was something to suit most everyone’s interest. On some sea days there were 4 speakers scheduled: 2 in the morning and 2 in the afternoon. The World Cruise special event in New Zealand at Hobbiton was jaw dropping. The laser light show, followed by the fireworks was an amazing production. And to be served and entertained by an entire village of costumed Hobbits, was something very special. The special event at the private estancia in Montevideo was a miracle of logistics. The weather more than cooperated, and it was like a massive, huge, gigantic picnic with about 550 of your best friends, with wine, beer, food and lots of entertainment. Lessons Learned: We brought about 1/3 too many toiletries; better to bring too much rather than too little, but we won’t haul as much the next time. We brought too many clothes, especially casualwear and underwear. The self-service laundries are so convenient, and the ship’s laundry & dry cleaning so efficient, we did laundry more often than we had anticipated and will cut down the amount for future long cruises. We will take an extra suitcase with us, even if it is under-filled on the outbound. Based on how much we bought during port calls, as well as the bulkiness on the special WC segment gifts, we could have used the extra space for the return home. We ate smart, exercised often, rarely used the ship’s elevators, and “only” gained 10 lbs. I got on the scale this morning and I’m “only” 4 lbs. heavier than when we left. We are so fortunate, lucky and blessed to be able to have experienced such a journey. So few people on the planet can even imagine an adventure such as this, especially after seeing places like Madagascar, Mozambique, and the less affluent areas of South America. Every day I look at the Crystal brochures and our upcoming booked adventures with a great sigh. I still tear up describing this adventure to people. This was not a cruise. It was a life changing experience. We are so glad we were there. Read Less
Sail Date January 2015
My wife and I have been on many cruises, probably over 50. This was our first "World Cruise" and our first Crystal Cruise. I will try to summarize our thoughts on this with the great and the not so great. Great: The food is ... Read More
My wife and I have been on many cruises, probably over 50. This was our first "World Cruise" and our first Crystal Cruise. I will try to summarize our thoughts on this with the great and the not so great. Great: The food is amazing. No powdered eggs, frozen hamburgers, or cheap ice cream on this line. Everything we ate was fresh, good, and the way it should be. The ship, even though old in my opinion, was very nice and well maintained. The public areas were not tired nor did they look their age. The crew, all trained well and friendly. Silk Road- was amazing just like Nobu (which we frequent in Miami/Vegas). Activities on sea days-always something for anyone-they keep a lot of stuff going on which is great. Another great is no matter when you go to the pool area there are chairs and towels with umbrellas waiting for you. You dont have to go up at 6am and "reserve" a space! Not so Great- We booked a "PH" which stands for Penthouse. Now, for the record I have been on Penthouses in Celebrity, Royal Caribean, NCL, Holland America, and other lines. This isn't a penthouse. Its more like a balcony room on most other lines. The rooms on this ship are not what they should be. I had the chance to see the Balcony Rooms on the ship and let me say that those rooms would not cut it. They didnt even have real closets! The tubs where made for small people, no grown person would fit in there. The rooms are just not up to par, and for the amount of money they ask for, it should be. Secondly, I had a big let down with the shows. The variety is horrible. The shows are singing and orchestra type and arent geared towards anyone who is below 70. There is no comedy, no magic (other then a small show they do which is fine) and no other variety. We went to three shows during the 100 day cruise. This is a big area Crystal needs to fix along with the rooms. Lastly, Shore Excursions. I would avoid them-they upcharge you from 100%-1000% for things you could easily set up on your own. I also found the description in the excusrion was not reflective of what the real excursion was. It was often over hyped and under delivered.... Overall, I loved Crystal. I think they are the closest line I have been on that comes to close to "Luxury", but they arent quite there yet. Remember, when you break it down and are spending over $1500 per night for a cruise- you should be getting the 5 star all around. I hope with the new ship they fix some of the issues and get there-because they are close. Read Less
Sail Date January 2015
We took the 94 day Los Angeles to Ft Lauderdale segment of the 2015 Around the world Pacific Princess Cruise. The cruise far exceeded my expectations. The Pacific Princess is one of the smallest and oldest of the Princess fleet. I ... Read More
We took the 94 day Los Angeles to Ft Lauderdale segment of the 2015 Around the world Pacific Princess Cruise. The cruise far exceeded my expectations. The Pacific Princess is one of the smallest and oldest of the Princess fleet. I was initially concerned that the boat would show its age and would not have the smooth ride of the bigger boats, but the price of the cruise was attractive and the 32 port itinerary sold my wife. Also the fact that we could embark and leave the ship in US ports meant reasonably short domestic, affordable, flights to and from our home. Upon boarding, I was amazed at the almost new appearance of the ship. It has been kept in outstanding condition. Over the three months on the ship, I could pick out a bit of rust in an obscure corner or a dangling thread on the bottom of a chair, but only the most persnickety could complain. Our cabin was tight but very livable once we got everything organized and our schedules worked out (I found working out in the fitness center when my wife need the bathroom in the morning was a marriage saver). Also everything worked: the lights, the water, and the heating and cooling. I am finding that balconies are no longer luxuries, but necessities. The service was also unbelievable. Almost without exception we were served with a smile and well, and the very few times that the weight of the day did not produce a smile, we were still served well. Somehow Princess keeps its crews happy. The food was diverse, plentiful and very attractively presented. A fitness center and using the stairs instead of the elevators, kept us from gaining weight. My wife had a hard time each day trying to do all of the activities that she wanted to do: lectures, crafts, games, improvement classes, competitions, and entertainment (she joined the choir). I had a great time not doing most of what was available. We did play duplicate bridge almost every sea day. The rumor was that Princess was not going to support organized bridge anymore, but they had a great bridge lecturer and director and his wife on the cruise, and we really enjoyed the classes and games. Seating for dinner was traditional. And after awhile formal nights became tiring. Quite a few passengers either ignored the formal dress code or ate in the buffet. I do not think anyone would have complained if the number of formal nights was cut in half. We dodged 2 typhoons and 2 cyclones in the Pacific Ocean and had 12 straight weeks of beautiful weather until a hurricane force depression threatened us in the North Atlantic. Captain Tim keep us informed, and diverted the ship's course to the south to minimize the effects of the storm. He even gave a lecture on weather, so the passengers could understand what was happening. Nevertheless, we had a few days of large swells and rain, but the ship handled it well - although it was pretty bouncy. All in all, a great trip on a very good ship. Read Less
Sail Date January 2015
This is my fourth world voyage on the Queen Vic. Each time I've noticed a slight lowering of service standards. First, the fresh free daily bottle of water disappeared, then the room service Hors d'oevres, then the after ... Read More
This is my fourth world voyage on the Queen Vic. Each time I've noticed a slight lowering of service standards. First, the fresh free daily bottle of water disappeared, then the room service Hors d'oevres, then the after dinner bonbons were downgraded (Jello squares and rice krispy treats! Really!) Then the World Voyage status was re-defined to exclude Ft. Lauderdale-Sydney roundtrips. But the final straw was that the caring, effiicient, effective ship's administration was replaced by a cadre of young, fresh, new (inexperienced) imperious bumpkins who know nothing about how to handle people- much less cater to high-paying passengers on a luxury liner! Carnival Corporation doubletalk has replaced any sincere effort to solve complaints that made Cunard such an easy way to travel. I'm a Diamond level passenger and I won't be back! Read Less
Sail Date February 2015
We were on the Two Ship World Cruise starting with Queen Victoria from Ft. Lauderdale to Sydney. Our cruise began with a two hour wait to be checked in. Our suite seemed adequate but soon developed many problems. First, our shower sewer ... Read More
We were on the Two Ship World Cruise starting with Queen Victoria from Ft. Lauderdale to Sydney. Our cruise began with a two hour wait to be checked in. Our suite seemed adequate but soon developed many problems. First, our shower sewer backed up, covering the shower floor with gray water. We called the purser's office and it was soon taken care of. Second, for nine days we were not sure if we would have hot water or not. Being in the shower all lathered up and the water turning cold was a real shock to the system. Third, while sailing across the Equator, the AC stopped working. This took two days to be fixed. We understand cruise ships have problems but the manner and efficiency of handling those problems are the test. And some of Queen Victoria's staff were not that concerned with our problems. Read Less
Sail Date February 2015
This was a first Oceania cruise for after more than 10 on other lines. We enjoyed the upscale lounging and gathering areas, but found the guest entertainment mediocre for the most part. The staff entertainment was always good. Enjoyed ... Read More
This was a first Oceania cruise for after more than 10 on other lines. We enjoyed the upscale lounging and gathering areas, but found the guest entertainment mediocre for the most part. The staff entertainment was always good. Enjoyed the lectures related to the various cultures and history of the places we were going. We were not particularly interested in the lectures on the flora of the places, but guess others were more enthralled. Enjoyed most of the ports. We arranged private small group excursions that were all good and less expensive. We thought that the deck plan that had only a bathroom for one outside the Regatta lounge was inadequate and the Horizon lounge bathroom was located on the deck below. The food was excellent for the most part in the dining room. The buffet in the upper deck was much slower than others we have been to as the staff serves you rather than you serving yourself. The specialty restaurants were excellent in both food quality and service. We would have enjoyed more ship activities, but there were relatively few sea days. The afternoon trivia game had tougher questions than others we have been to, however we scored enough points to get a T shirt at the end of the cruise. Read Less
Sail Date February 2015
We had just retired and decided a world cruise was a great way to transition from our work lifestyle to finally having the fun we always dreamed of in retirement. What a great decision! We boarded in Los Angeles for the LA/Sydney/LA leg ... Read More
We had just retired and decided a world cruise was a great way to transition from our work lifestyle to finally having the fun we always dreamed of in retirement. What a great decision! We boarded in Los Angeles for the LA/Sydney/LA leg of the QV's world cruise with many ports in the South Pacific...Hawaii, Fiji, French Polynesia, Sydney, Melbourne, Brisbane, Milford Sound/Picton and Wellington, NZ, Bora Bora and many more. Our balcony cabin was very clean, convenient, comfortable and had lots of storage. Service aboard from our cabin steward to all the various restaurant/dining room staff was absolutely excellent in every way possible. The quality of the food was very good. I have critical diet restrictions which were unhesitatingly accommodated, always with a smile and kind words. Having the option of room service if we weren't feeling up to going to the dining room was much appreciated. We particularly enjoyed the paddle tennis and exercise facilities as well as the many interesting guest speakers and most of the entertainment. Wrangling laundry was challenging until we discovered when the machines were most likely to be available (first thing in the morning, around dinner time, in ports). The only disappointment was the mediocre salon (why do they not do gel nails??!!) but operation of the salon is sub-contracted out and not a Cunard service. We met many wonderful people and have new friends from all over the world we are still in touch with and look forward to cruising with again......QM2 world cruise 2017 anyone?! Read Less
Sail Date February 2015
Until this cruise, I would have rated Royal Caribbean as my favorite line. We took back to back cruises from Sydney, circumnavigating Australia and visiting Bali and New Zealand. We were on the ship a total of 33 days. Embarkation was ... Read More
Until this cruise, I would have rated Royal Caribbean as my favorite line. We took back to back cruises from Sydney, circumnavigating Australia and visiting Bali and New Zealand. We were on the ship a total of 33 days. Embarkation was easy and efficient. We had traveled on this same ship in 2005 and it was elegant. Now it is sadly dated. Carpets and furnishings are shabby to the point of looking unclean. Plumbing problems persisted in many private and public areas throughout both cruises. Cabin mattresses were thin and uncomfortable. When we asked for an egg crate, we were told there were no more available. Room steward was wonderful. Main dining room food was appalling. Definitely the poorest selection and quality of any ship I have ever cruised. The dining room staff were fabulous and tried their best to help us find selections we were happy with. We were told that if we criticized the food on the post cruise survey by RC, the wait staff evaluations were dinged as it is their job to see we are pleased. How unethical! The wait staff neither buy nor prepare the menus or food yet they are held accountable. Bad corporate practice. Menus for the second cruise were a repeat of the first cruise which was a big disappointment. Excursion choices were EXCELLANT and we had many wonderful experiences. For many of them,however, we had too short a time. We had a choice of sightseeing or having lunch but there was not time for both. Consequently, on most excursion days, we ate breakfast and not again until dinner. When one of our excursions was cancelled, the staff from the excursion desk worked hard to see we got our second choice. There are no laundry facilities onboard and ship laundry is prohibitively expensive.$1.95 for a pair of socks!! Really?? Even the "bag of laundry" special is $30 and washes only underwear, nightclothes, shorts and shirts. And the "bag" is tiny. We were on the ship 33 days and traveled half way around the world. We needed clean clothes! Our room steward provided extra hangers and we hand washed our clothing. We started calling our room the laundry room. I know that ships attempt to entice you to spend more but the constant push to try to persuade us to utilize the specialty dining and/or the spa became uncomfortable. We called it running the gauntlet when we went to the Windjammer Buffet. The absolute worst was the entertainment. With a couple of exceptions, the acts were more than terrible. Just bad. Embarrassingly bad. Walk out of the theater in the middle bad. And again, they were mostly repeated on the second cruise. I love live entertainment and I have always loved the entertainment on a ship but these selections were very poor. While I would consider another cruise with RC, I would try to find the itinerary I want on any other cruise line first. Read Less
Sail Date February 2015
We have just returned from a ten–day cruise out of Miami on Riviera called “Heart of the Caribbean”. It was our 24th cruise with Oceania that began in 2003 on Regatta. As usual, the voyage was very enjoyable and the experience was ... Read More
We have just returned from a ten–day cruise out of Miami on Riviera called “Heart of the Caribbean”. It was our 24th cruise with Oceania that began in 2003 on Regatta. As usual, the voyage was very enjoyable and the experience was greatly enhanced by the friendly and efficient restaurant and stateroom staff. Nevertheless, there were some disappointments this time that I feel I should share with you. 1. The itinerary showed three off-shore anchorage destinations when in actual fact there were four. The problem here is that I now have to use a walker when going ashore and dealing with type of tender on Riviera is too much of a challenge, thus at these four locations we simply stayed on board. At the other three destinations, docking was shared with a number of very large, high passenger capacity vessels that resulted in a serious port overload, particularly in Nassau. 2. There were some minor changes attributed to NCL that may be indicative of a trend: no basket of fruit in our stateroom on arrival, bottle of champagne (which we do not like) could not be exchanged for a bottle of wine as before, at a Captain’s dinner during an earlier cruise and with the General Manager on this one, they were not allowed to join us in even one glass of wine on orders from NCL. 3. Service in the GDR and specialty restaurants was impeccable, but we suspect that seafood and other food items are being obtained from cheaper sources. For example, seafood advertised as cod definitely was not cod and was inedible. Dover sole, a favorite, was over-salted and lacked tenderness. 4. Platinum Rewards once offered a two complimentary half-day tours benefit, that we made use of. This was removed and replaced by a discount on a total tour package that we have no use for. There were other items of concern during this trip, but I will spare you the details. Despite the foregoing, I can say that the cruise was a pleasure largely due to the ship’s personnel attitudes towards passengers, but there is a belief by myself and some fellow passengers that the statement that NCL acquired Oceania in order to bring its own standards up is rubbish, and the intent will be to increase profits by cutting back on the previously excellent levels of service. Read Less
Sail Date March 2015
Having never experienced a 29 day cruise, we were a little unsure what we would think and booked this leg of the world cruise. we loved it so much we could have stayed on for weeks more. We are used to the various people who complain ... Read More
Having never experienced a 29 day cruise, we were a little unsure what we would think and booked this leg of the world cruise. we loved it so much we could have stayed on for weeks more. We are used to the various people who complain about many issues on all cruise ships, including this and we wonder what people really expect when paying these very reasonable prices mostly offered these days. We could point to some areas that can be improved on Arcadia...the evening meals in the buffet were very poor..leftovers mixed together, very little choice, and the dining room menus could be varied a lot more also. However we always found some very enjoyable food to eat in the dining room and it sure beats cooking it yourself! Staff were friendly..we had the most superb waiter..Sadashiva and will never forget his humour, kindness and great service to us and everyone we dined with. We tried out the ballroom dancing lessons with Jeffrey..what an amazing teacher and we soon found we were hooked an loving every session. To get such expert teaching as one of the included services onboard is wonderful..many people take these items for granted. Also Garry is a fantastic line dance teacher and soon had us exhausted but begging for more routines! We had an inside cabin, which we usually as we are really in our cabin. We were pleased with it's large size and had plenty of storage space. We thought the Arcadia handled the seas beautifully, in contrast to what others have said, and we never had a moment of seasickness. The Arcadia cough as it was called was certainly a worry for many people. We weren't affected but knew many who were and we doubted if the staff really accepted full liability that something had definitely become entrenched in terms of a virus on this ship and needed a whole ship disinfectant approach. Speaking of which it did disappoint us that mandatory hand washing on entry to all dining venues was not enforced...people were allowed to wander in and not wash their hands and this is one way the ship's crew can play their part in keeping viruses to a minimum. It seems P&O do not value the cruise critic group and did little to help organise meetings...the need to realise it is in their interests to promote the groups and learn from the valuable feedback from guests. Similarly there was not organised GLBT meetings which we would have appreciated and this is the first cruise line we have sailed on that doesn't have regular meetings gazetted..another area where P&O can lift their game. Evening shows were fantastic...the Headliners, ship's company, were the best we have heard on any cruise line and need to be highly congratulated...they were of international standard indeed, as were many other acts brought on for the cruise. As others have commented, unfortunately P&O is going down the same line as other companies...raising prices on all the extras that means they end up losing out. Photos were an extraordinary price...if lowered, many more would be bought..as it is, hundreds were shredded due to lack of sales. Ship's tours, like many lines, were way above acceptable pricing and again more competitiveness with land tours would please guests and mean better sales for P&O. Spa salon prices were so dear, walking past we often saw absolutely no one in there. Spa staff were placed around the ship trying to sell services, again with little interest from passers by due to pricing. These are areas we believe P&O could change, but taking a general view of the cruise, we would do it again and thought it was great value for money. We made some wonderful new friends whom we shall stay in touch with and treasure the memories for long to come. Read Less
Sail Date March 2015
Embarkment-a breeze because the times were staggered so no build up. Disembarkment - my 10th cruise, but disembarkment will never be pleasant and smooth it is what it is. cabinc321; plenty of hanging and drawer space for 2 people; ... Read More
Embarkment-a breeze because the times were staggered so no build up. Disembarkment - my 10th cruise, but disembarkment will never be pleasant and smooth it is what it is. cabinc321; plenty of hanging and drawer space for 2 people; suit cases stored under the bed . bathroom is well designed the shower would have been bigger if it had a sliding door instead of a plastic curtain which clings to you thankfully we were of average weight and size otherwise the cabin was very comfortable. As always the steward did a fantastic job we were very impressed. Finding our way around this ship was easy as we have done the diamond before in 2006. Dining; of our 10 cruises we have done 5 princess cruises and we can certainly say the food has improved in all areas and the staff were well drilled they could not be faulted. Enterainment;not so good-some very limited in what they do even the band and dj why geta ballroom and latin dj who does not understand what to play-must blame the cruise director because only a handfull attended because it was not promoted. Movies under the stars was very good,a choice of latest movies which was shown in our cabin the following day Overall a well maintained ship for all ages we did our own tours on land Ps i met many people who withdrew their gratuities why,after all it goes to the crew who bend over backwards to look after us,maybe it should be included in the cruise fare , even if it reduced everyone will contribute ,this is happening on all cruise lines. Although there was a flu virus outbreak on board it did not deter us as we were ultra careful returning to cabin, we always wiped all areas we touched and sprayed with our own antiseptic spray. Ports of call, varied and interesting but very very hot and most times could not wait to get back on board where the crew gave us cold facecloth, nice touch diamond princess Read Less
Sail Date March 2015
Marina is a beautiful ship with fabulous food, a really nice salt water pool, a nice fitness center/spa, library and Internet cafe next to coffee shop, enrichment, visual art and culinary classes, putting, ping pong, needlepoint, line ... Read More
Marina is a beautiful ship with fabulous food, a really nice salt water pool, a nice fitness center/spa, library and Internet cafe next to coffee shop, enrichment, visual art and culinary classes, putting, ping pong, needlepoint, line dancing, evening dancing with Big band or the Sligo band and late night theatre. There was Bridge and other card/board games and a Casino. The itinerary was an excellent one on our Papette FP to Charleston SC last month. Each area unique in history! It would take pages to describe the beauty, culture and great people we met along our journey! Would definitely recommend French Polynesia as a destination! We had upgraded last minute to penthouse from veranda. Both are very nice, however the PH closet is really walk in and fabulous. I liked the spacious design of the room as well. Didn't really use Butler for much. He took laundry for pressing and cleaning which any of other stewards do as well. I suppose if you wanted to dine in he would be more helpful as when I ordered breakfast to the room one morning, he set table with tablecloth, glasses and silver and served food like a waiter in the dining room. I enjoyed onboard, the pool, sauna/steam room, art classes, enrichment series, and line dancing. I heard from others the culinary classes were great. I loved the music, from the string quartet to piano bar and the two bands, each different in their own way! Overall the staff was excellent. We had a few quality improvement issues which were addressed with GM. I would like to have seen more daytime music on sea days otherwise all the music venues were great! We changed to handicap room second leg of b2b to one of 4 Veranda HC which was great as we had more room for mobility scooter and other medical equipment. The bathroom gets soaked when you take a shower. It was great for my husband as there was a shower seat. I usually took my showers in the spa! Javier, an excellent Chief Concierge arranged assistance for our departure which made it much easier for my husband, a handicap man on a mobility scooter and many others. We have 2 more upcoming cruises with Oceania. Ships we've been on and love. Sail on! Read Less
Sail Date April 2015
We travelled with 2 other older couples, and thoroughly enjoyed Cunard's formula for enjoyable cruising. Compared with previous cruises, we were pleased that here were few children on board - must be showing our age! We have few ... Read More
We travelled with 2 other older couples, and thoroughly enjoyed Cunard's formula for enjoyable cruising. Compared with previous cruises, we were pleased that here were few children on board - must be showing our age! We have few complaints, although some minor suggestions for improvements. We had 5 formal nights, but being on the late dinner sitting we missed the celebrations for Ascot, etc. in the Queens Room because these commenced too early. We were appalled at the wait of up to 2 hours to be processed by US Customs ' Immigration when going ashore at Fort Lauderdale. Maybe beyond Cunard's control, but surely they want the tourist dollars ashore? Our only Cunard shore trip was to the Kennedy Space Centre, which was wonderful and a long-time ambition fulfilled. Of course, having Buzz Aldrin on board for his talks beforehand was a very special bonus which I will never forget! The formality on board initially was a little irksome, but with the passage of a few days we came to appreciate the standards Cunard insisted on. Meals in the Britannia Restaurant were excellent - in 3 successive dinners I had partridge, Pheasant, and lobster! Excellent staff there, and a sommelier who made recommendations without pushing the more expensive wines. As we had booked with "pre-paid gratuities" we were at a loss to know how much to tip our wonderful stewards and waiters - perhaps more guidance could be provided by Cunard? For New Zealanders who generally do not believe or experience tipping, this is no small problem! Read Less
Sail Date April 2015

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