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85 World Cruise Reviews

We selected this vessel due to cross over Russian Arctic on 25 day Voyage. The Expedition program ( under contract ) was good with most Arctic Ocean stops accomplished. However the vessel is an old ( 30+ years in service ) with poor ... Read More
We selected this vessel due to cross over Russian Arctic on 25 day Voyage. The Expedition program ( under contract ) was good with most Arctic Ocean stops accomplished. However the vessel is an old ( 30+ years in service ) with poor public spaces and mediocre staff service. For two pax price ( $100,000) no real value here. SILVERSEA has taken older vessel and placed in “ expedition service” without any discernible improvement in boat safety facilities. Older gangway and Zodiac loading stations are hazardous - should have been replaced before vessel was placed in ocean service. The food was poor - kitchen ran out of basic ( fruits, vegetables ) half way into voyage. Officers are foreign nationals - Russians - with little interaction with passengers. In summary, poor quality for the price. We have been on better trips for a quarter of the price of this voyage. SILVERSEA appears to be solely interested in sales, marketing and promotion at the expense of passenger experience ! Member, Circumnavigators Club Read Less
Sail Date August 2019
The Star Legend will be in dry dock soon to completely refurbish it and add 100 staterooms. And it need it. Everything was from gently to quite worn. Seals were broken on three large windows in the Yacht Club lounge, obscuring the view. ... Read More
The Star Legend will be in dry dock soon to completely refurbish it and add 100 staterooms. And it need it. Everything was from gently to quite worn. Seals were broken on three large windows in the Yacht Club lounge, obscuring the view. That said, the staterooms were quite comfortable and the house staff attentive. Excursions are extremely expensive. Choose wisely. It’s much more fun to explore charming towns like Wrangell and Sitka on The zodiac tour of Tracey’s Arm glacier was worth it in every way. Food was hit and miss. The hits were lunch and breakfast, and dinner had some poor choices, like a seafood bisque with uncooked seafood in it. The Indian dishes, including a curry bar, were beautifully seasoned. Candles featured fresh salads and fish and meats grilled to order. Overall, for a luxury cruise, we thought Windstar could have done better with the condition of the ship furnishings, and attention to detail at Amphora Restaurant. The staff was gracious and the naturalists knowledgeable. Read Less
Sail Date August 2019
GOOD - Nice Room with Butler/Concierge service, large bathroom and balcony, 24-hour room service. Main dining room and Toscana had excellent service staff and food was fantastic. Ship was nicely equipped and comfortable, albeit not very ... Read More
GOOD - Nice Room with Butler/Concierge service, large bathroom and balcony, 24-hour room service. Main dining room and Toscana had excellent service staff and food was fantastic. Ship was nicely equipped and comfortable, albeit not very large comparatively. BAD - Captain and officers were completely self-righteous and arrogant, to the point of being rude. The dining personnel in the "Polo Club" were incompetent and utterly unskilled in premier food service. We are not snobs and expect minor glitches in services, etc. However, the Polo Club is a "reservations only" establishment and one cannot simply enter at their leisure. The cruise was labeled "Gaelic Glory", but there was no glory about it. The theme was advertised as "Irish", but there wasn't an inkling of Irish theme aboard ship...no Irish food, music, or adornments...??? The entertainment was reminiscent of a theme park, with less than stellar performances. Shore excursions were offered by the cruise line at exorbitant prices, usually 3-4 times the amount charged by local companies at each port-of-call. If you did not book an excursion through the cruise line, you were not allowed to disembark the ship until all of those who purchased cruise line excursion packages had departed. This usually meant waiting 1-2 hours after arriving in port. The crew was extremely vigilant in enforcing this measure, to point of acting "Gestapo" like...very discourteous and unnecessary. I could list many more negative aspects about the cruise, but I think you get the picture. Overall...VERY DISAPPOINTED...!!! Read Less
Sail Date June 2019
We just returned from our inaugural, “all inclusive,”11-night cruise with Regent Seven Seas. There were six travelers in our party. Our journey was to the British Isles on the Navigator. The trip met but did not exceed our ... Read More
We just returned from our inaugural, “all inclusive,”11-night cruise with Regent Seven Seas. There were six travelers in our party. Our journey was to the British Isles on the Navigator. The trip met but did not exceed our expectations, with a few minor and two major disappointments. Despite the few problems, we found this cruise to be enjoyable and close to a luxury experience. This was our 13th cruise overall. Regent is known for including Business Class international air travel as a part of its packages. Their booking for us went well. The chosen air itinerary was efficient and our British Air flights were comfortable and well-serviced. The Pre-Cruise in London, purchased by two of us, was fair. We were housed in a very nice hotel with a good room, included and good breakfasts, and an incredible, central location (we could walk in 10 minutes to Buckingham Palace and to many of the major sites). The two tours we took were mixed. The London tour was fantastic while the second tour to the English countryside including Bath and the Cotswolds was disappointing and a waste of time (with way too much bus time). A second day in London seeing the sites we missed and perhaps visiting some museums would have been much more desirable. Our transfers to the hotel and to the ship on the third Pre-Cruise day went flawlessly. The Navigator is an old ship and it shows. But it is clean and extremely well-serviced. It met our expectations. The smaller ship, with under 500 passengers, was quiet and a nice change from the frenzy of larger ships. We never waited in line (even for the buffet; by the way, the buffet was the best ever in our travels). At the pool, the well-appointed chairs and lounges always had availability. From our perspective, smaller is definitely better than larger, though you sacrifice a larger diversity of amenities and entertainment options, aspects we did not miss. Service largely met expectations and was excellent. We felt pampered! In our cabin, the only disappointment was consistently low water pressure. However, the service provided by our cabin attendant and her assistant was superb. The room had a walk-in closet, large bathroom with a small shower and conventional tub. There was a sleeping area and a “living” area with a new large TV. The food was very good—not excellent though. Service in the main dining room (Compass Rose) and the Buffet was great. The two specialty restaurants, though, were disappointing. The Italian restaurant (where the buffet is converted into an evening venue) had marginal food and poor service. Our waiter ignored us, did not respond to requests and had an “attitude,” the only truly bad service while on board. The Prime 7 restaurant had adequate service, but food taste and quality were not up to par. We’ve had better specialty restaurant experiences on “main stream” carriers like Holland America, Celebrity, and, even (at times) Royal Caribbean. The 12-person entertainment troupe and band were excellent—as good as or better than on much larger ships. Bar service was truly excellent, with great offerings, superb bar attendants and bar tenders. Other entertainment offerings were okay. We found all to our liking, but the music at the piano bar and elsewhere was “outdated,” with a lot from the 1950s to 1970s, perhaps in keeping with an older clientele (we are in our 60s and thought we were on the younger side!). Our two major disappointments involved disembarkation and the included excursions. Disembarkation was completely botched. Regent arranged a 4 am departure from the ship to enable us to make a 7 am Aer Lingus connecting flight from Dublin to London. This was unavoidable. However, the roughly 30 people leaving at that time were taken to a bus and our luggage was already in the dark cargo hold below the bus. We were asked to identify our bags to ensure they were on the bus. It was still nighttime. It was 4 am! There was no light other than from the bus. Bags sat randomly all across the hold (maybe 100 to 125 bags). It was impossible to see all the bags (many of us used our cell phone flashlights). You had to contort yourself to get even a fair view. A few of us had difficulty finding our bags and asked that some of the “first row” bags be removed. Grunting, the few personal resisted (there was one young woman from Regent without any authority or real understanding of what was happening, two ship's crew or port stevedores—and the bus driver). I could not locate one of our large bags. I was told staff would find it and send it on. I refused saying they should find it now. The staff insisted that I had overlooked the bag. I had not. They began unloading all of the loaded bags. Mine was not there. One crew member was dispatched to look for it and, lo and behold, he came back with it a few minutes later. At 4 am time was wasted (my apologies for holding up other passengers) and, more importantly, no thought was given to this process. A more traditional approach of identifying bags in a lit area and having cruise personal take them to the bus would have solved this problem. We guessed that Regent decided that its very hard working staff (I mean this sincerely) needed their sleep and that the few passengers leaving at 4 am (based on flights chosen BY Regent) could fetch for themselves, including looking in the dark for their bags under a bus in a parking lot without lights. If 4 am is a reasonable departure time, as selected by Regent (after all, they booked our flights), it should be a reasonable time to have the process fully staffed. Foolishness and enough to make us think twice about booking again with Regent...but the saga continues... We were driven to the Dublin Airport. We passed the terminals and were let off the bus in a dark parking lot exclusively reserved for tour buses, some distance away from the terminals. The young lady from Regent, instructed us to find our bags, which were taken off the bus by the driver working alone (with our assistance). We asked, “what now?” and were told we needed to walk to the terminal—no less than a 15-minute hike with each group of passengers having roughly four large bags. No one knew which terminal was “right” for them, there were no signs showing arrivals and departures (why have signs in a bus parking lot?), and we were set on our way. There were airport carts nearby and our group, feeling a bit like refugees, began a slow caravan to the terminals. We passed by Terminal One because it looked old and empty (later we learned that many of us could have completed our arrangements in Terminal One, but no one—especially Regent—informed us of this). We arrived at Terminal Two, seemingly the major Aer Lingus terminal. It looked like a New York Subway at 5 pm on a Friday afternoon—people everywhere with lines of hundreds of people. Even though there is no business class for Aer Lingus on our flight, we were fortunate enough to find their “club” line, which was fairly short, and we were able to check in and avoid the very long lines (we were elated but a bit guilty-feeling after we passed large families who had to endure the long lines). Regent failed us. They could have made arrangements to get us to the correct terminals with our baggage. Instead, it was like being released from prison, “take this bus and your belongings to the city and we hope someone will be there to pick you up” (and this is a purported luxury carrier?). Much of the good from our vacation was undone by this poorly planned disembarkation. We were already tired waking up after a few hours sleep and our moods and physical selves were depleted by Regent’s extremely poor handling of this situation. This most definitely was NOT a luxury experience. The second negative involved many of our included, self-picked excursions. Way too much time was spent on buses and not enough time in towns seeing the sites. A good example: In Holyhead, Wales we elected to take a tour to one of England’s premier national parks—Snowdonia. The weather was poor, but so be it. Our first stop was a restroom break in a nice town, Caernarfon. There was a fabled castle (which we'd have liked to tour) and nice shops in the town. We were there for 20 minutes to urinate! We then drove through Snowdonia—beautiful. We finally went to another town, bordering Snowdonia, and spent more than an hour looking at stores and bathrooms. The second town was not nearly as intriguing or as nice as the first. This was a recurring theme of our trip. We began calling it “the teasing.” We’d stop for a restroom break in a seemingly great venue, only to drive much farther to find a not as interesting venue. Why? Guides were not to blame—most were wonderful. Much more thought should be given by Regent to excursion venues and routes (and by us, acknowledging that we chose our own excursions from among the “included” list). A guiding precept should be to minimize bus time. If there is a great venue enroute, don’t just stop for the bathroom; allow some time there, perhaps eliminating the second town from the tour. This recurrent theme also affected the pre-cruise and it is, in our view, a significant problem. Regent staff should go on all considered excursions before they are chosen by the line. Tweaking should occur so that the trips are improved. The bottom line, from this long-winded review, is that Regent generally has great service and staff, nice ships, but has wrinkles that need to be addressed. We had high expectations based on Regent’s claim to be “luxury.” We were committed to trying an all-inclusive cruise and Regent could have had us as a future customer without much more effort had they not botched the disembarkation and had given more thought to excursions. Now, we will continue to search for the “best” cruise line--the one we hope to use for the balance of our travels. They had us hooked, then lost us. Read Less
Sail Date June 2019
We have sailed Silversea before but chose this cruise for the itinerary and also to experience expedition cruising and find out the difference. Staff on board incl butler were great, cannot fault them , dining was also impressive , so ... Read More
We have sailed Silversea before but chose this cruise for the itinerary and also to experience expedition cruising and find out the difference. Staff on board incl butler were great, cannot fault them , dining was also impressive , so was the quality and variety of the food and wines offered. The shore excursions were not too different from a standard cruise. Only one shore activity during the 14 day expedition cruise involved some expedition like feature when we had a wonderful afternoon going ashore on the zodiacs watching a variety of seabirds nesting on the Scottish Island of Lunga. There were a lot of shore landings cancelled due to stormy weather. Enrichment lectures were generally good, although some were repetitive due to the increased requirement of additional lectures after many cancelled shore landings. Expedition staff seemed to display a lack of interest at times. Our Vista Cabin had a sewage issue on day 2. We were moved to another cabin after that. It became obvious after talking to other guests that Silver Cloud has had ongoing sewage issues. We feel that it shows that the ship is 25 years old and has had a refit to comply with expedition ship/ice class regulations, mainly the strengthening of the hull. Apart from that there were a few serious problems visible like huge cracks in the cabin doors and also cracks in the fire doors of the ship. And the sewage issue. In our opinion this ship is past its use-by-date and should not sail Arctic or Antarctic regions . Read Less
Sail Date June 2019
We just returned from "Along Africa's Western Shore" where we found ourselves joining (unwittingly!!) the last 4 weeks of a World Cruise, with a major impact on our experience! I have looked at many negative reviews of ... Read More
We just returned from "Along Africa's Western Shore" where we found ourselves joining (unwittingly!!) the last 4 weeks of a World Cruise, with a major impact on our experience! I have looked at many negative reviews of this cruise on cruise critic and I can assure everyone that they are all true!! This is a lengthy review but it's only a summary of the key issues we faced.: there is much more I could say! Although elements of our experience were first class, there were issues with the management of the cruise that fell very short of our expectations. The ship we sailed on, Viking Sun, is beautiful and the crew are excellent. The service experience on board is first class. Our issues mainly relate to the arrangement and subsequent management of the cruise itself. The cruise was not marketed to us as the final leg of a world cruise, which is very significant. We did not appreciate this at all until late in the booking process. Initially this meant that we were unable to book the excursions we would have liked, as all the really exciting ones were long since fully booked when we were allowed access!! It also meant that we found ourselves joining a cruise where most passengers were already starting to look forward to leaving when we got on board; where aspects of the passenger experience had become a bit stale; and where many passengers were very set in their routines and relationships (with other passengers, with the crew and with the cruise director, who barely acknowledged guests who were not ‘world cruisers’). A further issue in relation to the marketing of the cruise was the number of sea days, which was hidden in the correspondence. To exacerbate this, we then experienced additional sea days due to missing calls into Luderitz and Casablanca (see later) making a total of 16 sea days out of 28 days on the cruise - that's 60% of the time and nearly twice what we expected. Whilst it’s very nice to be on the ship, we did not expect to be sat around it quite as much as this! I laugh at the current Viking radio ads talking about how they spend ‘more time in port and less on the ship’! To expand on the on-board experience, many passengers exhibited a 'sense of entitlement' above those passengers joining in Durban for the final leg. Additionally the daily activities were really focused on an elderly American world cruise audience and we expected a far better on-board schedule. The daily schedule always included 3 sessions of bridge, 3 sessions with knitting or crafting, and several other 'non-events' that were all for the world cruisers. This is very poor: well below our expectations, and what we have experienced elsewhere. The cruise itinerary looked good when we booked, but it was only really the time in South Africa that met our expectations. There were issues all along after leaving S Africa: we were unable to land in Luderitz due to slightly rough seas; Walvis Bay was OK but there really isn't much to see there at all; in Dakar, Senegal we were told it was perfectly OK to take the shuttle bus into town, so that's what we chose to do. This could not have been further from the truth. A frightening experience!; Santa Cruz, Tenerife is a nice place but we managed to dock there on a holiday when 99% of shops were closed; Casablanca. Well what can I say! The Captain chose not to travel here due to a potential storm in the Bay of Biscay a few days later and he wanted to travel through the bay ahead of the storm. Whilst I understand this, in fact the risk appeared quite low and, as far as I could ascertain, the storm moved far to the north west by the time we would have travelled through the bay. This seemed to be an extraordinary and extremely ‘risk averse’ decision. In place of Casablanca the on-board team added Portsmouth into the itinerary!!! This caused ructions on board and I am not surprised. I truly suspect this decision was a 'lazy' one based around the fact that Viking Sun uses this port of call anyway, so it was easy to arrange a tour schedule, and because it was no doubt easy to find a berth in such a large port. Further, when we challenged this decision on board, there was a sense that the entertainment staff felt it would appeal to the largely US passenger base. But for the British passengers on board this was a poor decision again. We live around 90 minutes from Portsmouth and have been there many times: why would we go there on a cruise? We almost decided to leave the ship in Portsmouth and I believe some Brits did so. The outcome of the above change is that, as well as missing out a key port on the cruise, we then ended up with nearly 2 full days of excess time to 'lose' in the English Channel before the ship was due into Greenwich. At times we were barely moving. There are so many ports we could have called at along the French coast - in fact we could have easily managed 2 ports of call north of the Bay of Biscay in the time we had available. This would have taken a lot more work to arrange of course, but vastly improved the cruise experience! So, we spent the last 5 days of our cruise travelling only a few hundred miles, very close to the UK! Summarising the itinerary overall, the time in South Africa was great, but the rest of the Western Africa experience was a big let-down and for about the last 10 days of our cruise it felt like the ship was operating a ‘close down’ routine. We loved the ship and the core Viking experience, but we did not receive what we expected. As a British passenger on this cruise we were definitely second-class citizens overall, which is not what you expect at this huge cost! I am a few weeks from our return home when posting this note. That’s because I took the trouble to write directly to Mr Torstein Hagen, Chairman of Viking Cruises, because I felt there were a large number of issues that the company should be aware of in planning future cruises. Having taken the time to write personally to an executive of the company (at the US head-quarters) I did not expect to receive a letter from a customer services agent a full month later. The response made light of the very serious concerns that we raised, IGNORED the key issues, and had the audacity at one point to refer to ‘force majeure’. I wrote again the chairman and, a few weeks later, received a further letter from customer services basically telling me to go away! Viking cruises have an astounding inability to listen and respond the like I have not come across with any other company. They are not listening to their customers and will thus not achieve their very high ambitions for the business! Responding to concerns should not be an exercise in ‘customer relations speak’: it’s an opportunity to turn a concerned customer into a real advocate, but right now they have succeeded in creating a significant detractor. Read Less
Sail Date April 2019
Booked cruise to come through the Suez which did not disappoint however on landing from flight from UK we were taken to a hotel for breakfast as we were told we cannot board ship til lunchtime. There were 1400 passengers boarding in ... Read More
Booked cruise to come through the Suez which did not disappoint however on landing from flight from UK we were taken to a hotel for breakfast as we were told we cannot board ship til lunchtime. There were 1400 passengers boarding in Dubai!! Approaching the ship is a fabulous sight but when you get on board it is evident it needs a refurb.Our balcony stateroom was ok but rusting pipes on balcony did not look nice,Found all staff to be efficient, helpful and understanding but had initial issue with Brittannia dining room getting a decent table for 2 but eventually got one.Used dining room for breakfast also and the maitre d’ had the annoying habit of giving us a table for 2 where we had to squeeze past another table to get to it when there other more suitable tables free.Food in dining room was excellent and all waiting staff were very helpful.For dinner you are allotted your table for the whole of the cruise which was fine.If you don’t like to be served food you can use the Kings Court self service restaurant but can be a bit of a bun fight trying to find a table and only the brits queue. Prices on board for drinks and speciality coffees horrendous with 15% surcharge.Evening entertainment was very good and the guest on board speakers had good attendance - particularly John McCarthy and the group called The Rewind Project.On board daytime activities very varied and found on deck 2 where there are games and puzzles for those who like a quieter place.Golden Lion pub too small for quizzes. We treated ourselves to a dinner in the specialist Verandah Restaurant at a cost of $39 each but what a rip off.We were told all about the type of steak on offer and had a choice of steak knives presented to us in a box- well what ever next.Food was fine but served on huge plates which made the quantity of food seem small and as the place was very underused we were constantly being asked is there anything else we needed and are we enjoying the food . It felt as though they needed the table for the next sitting.Needless to say we only went there once. Overall cruise was good with stop off points of interest but the cost of tours was high and when on board using their credit card system you seem to forget everything comes with a 15% surcharge and then the suggested tips . Be warned keep an eye on your daily spend. Read Less
Sail Date March 2019
This was our first sailing on the Victoria and it really is a most impressive ship . We had booked Balcony Club as we prefer the availability of dining when we choose . Shortly before leaving we upgraded to Princess Grill and considered ... Read More
This was our first sailing on the Victoria and it really is a most impressive ship . We had booked Balcony Club as we prefer the availability of dining when we choose . Shortly before leaving we upgraded to Princess Grill and considered the larger suite and good sized balcony well worth the extra cost . We were not , however, impressed by the Princess Grill dining room . It is large and caters for well over 100 people and is thus not an intimate venue . It compares unfavourably with the Club Balcony on the Elizabeth which ( on our earlier cruise) only catered for about 50 people . The waiters ( dedicated to a group of tables ) were polite and charming and very willing to please but on occasion did not notice when the plate was not as ordered. I could not fault the menus – 5 courses for Dinner and Lunch . We don’t have hearty appetites and never ate lunch there preferring to use the casual Lido restaurant where there was always a large range of different types of food where we could “graze” from the self service buffet . Even though we had the onboard spending allowance ( much of which was taken up by the automatic daily charging of staff gratuity charges of $27 ) I found the wine pricing exorbitant. In the restaurant a bottle of Cloudy Bay, Sauvignon Blanc had a basic price of $40 which was not too bad seeing that , tax free , in the UK it would be about £20 (c $26 ) . However a corkage charge of $25 was then added and ,on top of that , there was a service charge of 15% bringing the total up to $ 74.75 . I refrained from any further purchases there . Quite a number of people to whom we spoke also complained about drink pricing policy on the ship . The air conditioning throughout the ship was set low This was affecting the ladies, especially as they had to dress accordingly . A number complained that they had been unable to wear dresses which had been brought especially for gala nights . Perhaps this was a factor in the ship seeming deserted after 10pm . People were more comfortable in their suites. As regards the excursions we found these to be very well organised by Cunard staff as far as getting us off the ship was concerned but they varied in quality from place to place just as was mentioned in Cunard’s publications . They are dependent on local companies whose employees seem often to be students doing casual work . For example , in Mauritius , we had an early start one day and visited a charming old French colonial villa where we were given a bottle of water and offered a couple of very small deep fried battered vegetables . We then drove a long distance to an old sugar plantation factory which had been converted into a museum dedicated to the local spice industry. Here we were led around every section which , because of the time involved in slowly following other groups of visitors, we found intensely boring . It was over by around 2pm and there had been no allowance for lunch and we still had another town to visit . What was annoying was to find that the factory had a very pleasant outdoor café facility of which we were totally unaware and unable to use as we were then driven off for another 2 hours unfed, and with no opportunity of buying a snack anywhere , until we returned to the ship. Our cruise was part of the Victoria’s World Cruise and covered Singapore to CapeTown . When we boarded it was clear from the amount of coughing noted that there was a “bug” in situ . This was clearly recognised by the Medical Centre which had a prominent notice saying that they did not prescribe antibiotics for this bug which they said was a Cold/Flu infection . They admitted it was virulent and could take up to a month to clear completely . My wife caught this after a week aboard and was prescribed only basic cough medication and paracetamol. She saw the doctors twice and , it not improving , was then told that that was the only medication that they could/would prescribe . Her condition worsened and , when we disembarked in CapeTown , she immediately saw a doctor who diagnosed acute bronchitis and prescribed strong antibiotics and steroids and certified her unfit to fly ( we were due to leave 3 days later and this had to be extended by a further 3 days ) . We thus incurred considerable extra cost and had no opportunity of making the most of our time there . Regarding the entertainment (in the magnificent theatre) there were very good lectures during the day e.g. antiques , topical history and politics and regional cuisine but we found the evening shows and performances mediocre . All in all this was a rather like the proverbial curate’s egg – good in parts . For us however it was a disappointing cruise . Read Less
Sail Date March 2019
We chose this cruise to visit Vietnam and Hong Kong and finish with a stint in Singapore. this segment was 22 days. - we were medically disembarked on day 18. Please read on to the Cunard Cough Embarkation was so smooth and took just ... Read More
We chose this cruise to visit Vietnam and Hong Kong and finish with a stint in Singapore. this segment was 22 days. - we were medically disembarked on day 18. Please read on to the Cunard Cough Embarkation was so smooth and took just minutes. The Cabin 8114 was clean, comfortable and the steward wonderful. Dining in the Lido Buffet offered a wide variety of choices of excellent food. Unfortunately the furniture in the Lido needs a very good clean and the chairs were very grubby and the salt and pepper shakers were the main source of germs. The main restaurant was very disappointing. The offerings were average at best and the service was not up to the food and service standard that we experienced on the Queen Elizabeth a few years ago. Mock cream was offered with desserts. MOCK Cream!!!!! when you can get fresh whipped in the Lido buffet - that was not logical, fine dining Vs buffet and we got mock cream. Might sound picky, but the rest of the food followed suit. The entertainment nightly and offerings during the day were very good. Excursions were well managed, Tender ports took forever to get off, so get down early if you are doing a self-tour as these leave after the excursions. MEDICAL CENTRE - excellent service for all those who became sick, and those with the dreaded CUNARD COUGH. Yes, it has a name, This cough is a virus and was rampant on our cruise. It put too many passengers in sick bay and resulted with us getting pneumonia and having to leave the cruise early to get specialised hospitalisation and treatment. Many passengers didn't like getting treatment on the ship as their travel insurance was not top notch and they didn't want to pay, therefore they coughed and coughed and gave it to many others. The doctors and medical staff we give 1000%, we would not be here writing this without them. Yes our travel insurance paid up but we were very honest with them and took out extra and got their approval to cover pre-existing conditions. Would we go again - no, we felt the overall standard on this cruise was not what we enjoyed a few years ago, and on review we will not take the health risks. Read Less
Sail Date March 2019
I have cruised on Oceania numerous times and never had an experience quite like this cruise. The captain has a reputation on the ship of only going to ports he wants to go to and not what is on the schedule and what is best for the ... Read More
I have cruised on Oceania numerous times and never had an experience quite like this cruise. The captain has a reputation on the ship of only going to ports he wants to go to and not what is on the schedule and what is best for the guests, under the auspice of weather or other conditions as an excuse. We ended up with 10 days at sea because of this. Over all the cruise was good (not great) and I still like Oceania. What I do like about Oceania are the speciality restaurants - Polo Lounge, Tuscano, Red Ginger and Jacques. These restaurants are really great especially Tuscano and Jacques!!! I also like the fact that room service is available 24/7, bottled water is provided and the in room refrigerator is available to guest without additional charges. Also that coffee, cookies, ice cream and soft drinks are available without additional charges - so many other cruises nickel and dime you once you are on the ship with upscales. Read Less
Sail Date March 2019
× I awarded my cruise of 2017 5 stars no problem × I struggled to award 3 stars on this cruise, just 2 years later. WHY Pre embarkation × met at Brisbane airport by a Princess Cruises representative! × taken, without P C ... Read More
× I awarded my cruise of 2017 5 stars no problem × I struggled to award 3 stars on this cruise, just 2 years later. WHY Pre embarkation × met at Brisbane airport by a Princess Cruises representative! × taken, without P C rep, to a local hotel who had no knowledge of us and were not expecting us × later driven to Cruise Terminal by an aggressive, unhelpful taxi driver. He even refused to lift our luggage into the boot Post embarkation and cabin × cabin as expected with helpful staff Dining x poor. Food never hot enough. Vegetables undercooked. Fancy menu not relecting what arrived on my plate x Lidl...sorry Lido, an horrendous dining experience. Gueste seen eating food from their plates on the way to their tables. Decor, plastic, pastel, ( un ) pleasant Entertainment etc x poor, particularly the ballroom catering for the minority not the majority x Service...excellent from x purser's desk x housekeeping x all maintenance crew Ports and Shore excursions x never leave anything to chance...book a private tour or research own Read Less
Sail Date February 2019
OK, the cost and value are pretty good (World Cruise 2019), but its let down by two key things. Firstly the food. It varies between average to terrible and tends to be stodgy, swimming in gravy or sauce and usually over cooked. (Our table ... Read More
OK, the cost and value are pretty good (World Cruise 2019), but its let down by two key things. Firstly the food. It varies between average to terrible and tends to be stodgy, swimming in gravy or sauce and usually over cooked. (Our table of 6 must have sent well over 30 meals back or not eaten in just 70 days.) Not forgetting that when avocado or anchovy appears on the menu! All you get is something from a tube or powdered anchovy??(Dont try and find it on the plate or in the flavour). Secondly the service many of the drinks waiters/waitresses are offhand and rude as were the shore crew. The dining staff are very friendly but lack support to help solve problems when they arise (Fusion restaurant being an exception and very good), the cabin staff are a shining light (along with the little contact you may get with engineering type staff. For the rest the cruise is comfortable with reasonable sized cabins and comfortable beds, not lush, but comfortable. The entertainment team are very good and put on a wide variety of shows that are choreographed on board. Lee Cooper, Holly and the team take a bow. I guess the frustrating thing about this cruise is that it easily could be better, without becoming an expensive overkill. The boat is as big as you need, just fix the food! It’s the only issue that holds me back from booking again. Read Less
Sail Date February 2019
The cabin D7017 is small and poorly appointed with a small dressing table, minimum storage facilities, particularly if a long voyage. The bathroom small but manageable however the shower cubicle is pokey! Television channels are ... Read More
The cabin D7017 is small and poorly appointed with a small dressing table, minimum storage facilities, particularly if a long voyage. The bathroom small but manageable however the shower cubicle is pokey! Television channels are extremely limited and there is no interactive channel. Frankly it looked rather 'tired'. Room service is available but our experience has been that nothing arrived 'hot'. Lukewarm seems to have been the best that could be managed. Public areas of Queen Victoria are comfortable and the waiter service excellent. Dining is tedious with a two seating arrangement at 18.00hrs and 20.00hrs. 18.00 rather too early especially if returning from shore excursions. The shopping on board was as appears to be the case with most cruise ships directed toward high end buying with selections of 'watches and jewellery' endlessly tedious. Bar prices are definitely high. Personally I wouldn't choose a Cunard ship again...there's far better value for my hard earned cash out there. Read Less
Sail Date February 2019
We were on the 21-day crossing of the Pacific from San Francisco to Sydney. We have been on 32 cruises on various lines and have sailed with Cunard many times before. We chose this crossing as a way to get us to our 2-month adventure in ... Read More
We were on the 21-day crossing of the Pacific from San Francisco to Sydney. We have been on 32 cruises on various lines and have sailed with Cunard many times before. We chose this crossing as a way to get us to our 2-month adventure in Australia. We were very happy with the transportation, but not too thrilled with the Queen Victoria nor the cruise ship features of this crossing. While we found the Victoria to have a lovely interior design, we couldn't help but compare her to the Queen Mary 2, which we prefer for her spaciousness and a couple of grand public rooms, like the Chart Room. The Victoria was very crowded with long waits for elevators and to disembark at ports. The activities and entertainment were aimed directly at most of the passengers who were very old retirees. There were almost no young people on board which is probably a good thing since they might have been quite bored. The most popular activities were ballroom dancing, dance lessons, and chair aerobics. Everyone was in bed by 11:00. Cunard, and especially the Queen Victoria, have defined their niche as nostalgia for the features of ocean-liner travel from decades ago. Thus lots of formal nights with a dress code strictly enforced, and very subdued entertainment. The food? Well it was cruise ship food with lots of dishes, like steak Diane, which pretty much don't exist on land anymore. We dined in the Princess Grill, which was OK, but I have a very hard time remembering any dinners in particular. Just dull. We tried the Lido buffet a few times but found the food like a school cafeteria. No complaints about the service. We were happy to reach Australia safely and without jet lag. But we were also happy to leave the ship and move on to our next adventure. We will return to Cunard and the Queen Mary in September for an Atlantic crossing, which will be fine since it's not a cruise, but I doubt if we will return to the Queen Victoria and the cruise ship style of Cunard. Finally I want to state that we did not get value for money. This cruise was very expensive, maybe because it was a segment of the popular World Cruise. We have traveled on a couple of luxury lines at much lower per person per day rates and received much more in various features. Still it was probably cheaper than flying first class to Australia. Read Less
Sail Date February 2019
Opportunity to transit Panama Canal.Embarkation excellent. Cabin reasonable. Staff very friendly and helpful. Special mention to Sam for port excursion talks- excellent and Albano our cabin steward who was excellent. Misty Blue trio very ... Read More
Opportunity to transit Panama Canal.Embarkation excellent. Cabin reasonable. Staff very friendly and helpful. Special mention to Sam for port excursion talks- excellent and Albano our cabin steward who was excellent. Misty Blue trio very good and sail away parties enjoyable. Downside lack of dress code enforcement- on formal nights people seen in shorts, t shirts which spoils it for those making an effort. Quizzes every night in almost every bar- bad if you don’t like quizzes -crows nest should be a quiz free zone!! Too many smoking areas around the ship spoiling the walk around the promenade deck!!! Smoking rules not enforced especially round the pool in the Aquarius bar. Booked the Ocean Grill and Sindhu on a few occasions as we didn’t like queuing for food -menu limited and fish in Ocean Grill very dry- staff good though. Had to ask for more toiletries when ours ran out which is bad. Ship had so many leaks so buckets wer strewn around the deck -not very nice. Seemed to be too many passengers for the size of the ship- had to wait ages for lifts- ok for us but people with disabilities suffered. Sometimes couldn’t get into the theatre as people had been reserving seats early on.Lack of performances from Headliners. Guest speakers on the whole were very entertaining. Captain’s cocktail party was farcical -too many people in the Neptune bar to be enjoyable. I don’think we will travel with P and O again as we have travelled with Cunard before and although more expensive it is a little less like a holiday camp. Read Less
Sail Date January 2019
REVIEW OF REGATTA BY CIRCUMNAVIGATORS MEMBER This is our second long voyage on this once outstanding cruise line - we are currently onboard for 45 days on circumnavigation of Australia and New Zealand. Unfortunately the vessel has ... Read More
REVIEW OF REGATTA BY CIRCUMNAVIGATORS MEMBER This is our second long voyage on this once outstanding cruise line - we are currently onboard for 45 days on circumnavigation of Australia and New Zealand. Unfortunately the vessel has fallen greatly in the large constellation of mid size cruisers. We attempted to obtain cabin upgrade from the front desk but received no reply after several requests in person and through our travel agent. The shore ex and lecture functions are poor and passengers are not well briefed on destinations. Further, any concierge service with regard to shore arrangements is lacking. On a positive note, the food service is good and cabin service staff are pleasant . However Pricing for basic shore excursions and onboard beverages is excessive and not transparent . My conclusion is that because cruise office staff is now completely on contract they seem not to care about service and response to passenger inquiry. Bad results here ! In addition the vessel is not clean in many respects and show her age ( 20 years ) by old worn furnishings. Regatta should be sold off to Holland American or another bargain line where she might provide value for budget cruisers ? Read Less
Sail Date December 2018
Without a doubt, we had a great cruise on Sojourn Oct-Dec 2018, pretty much flawless, so we booked a 94 day cruise( Auckland to Cape Town). Total disappointment, the entire cruise was fraught with inconsistency in service and chaos in ... Read More
Without a doubt, we had a great cruise on Sojourn Oct-Dec 2018, pretty much flawless, so we booked a 94 day cruise( Auckland to Cape Town). Total disappointment, the entire cruise was fraught with inconsistency in service and chaos in dining rooms and bars. To say the least, we were disappointed in Seabourn Service standard not even 1 star. These are the highlights (tongue in cheek): Bar staff totally disorganized and inexperienced ( served gin/tonic with stick of olives) Terrace outside dining chaotic and inefficient, sometimes service other times not Main dining room food bland, monotonous,poorly prepared, service inexperienced Sometimes staff indifferent and other times friendly were not knowledgeable What was good: The itinerary and ports of call fabulous The ship itself and captain great The Ventures tours interesting with competent staff The emphasis on safety in tendering excellent The cabin a haven of refuge Summary Clearly, the cruise industry is struggling with high fuel-costs,labor costs and commissions to travel agencies. So revenues from passenger bookings are off set with cost cutting in services areas such as labor and food etc. to achieve operating margin and profitability curves, a sad commentary and unhappy experience for passengers. Seabourn did not meet. mission or vision for this cruise: What's so special about poor service and poor food?, Read Less
Sail Date November 2018
Manly booked this for the itinerary. It was a 12 night - Venice to Barcelona . 11-1-18 to 11-13-18. Excursions were not as described. The stops listed were not accurate. One location did not have the handicrafts village as highlighted. ... Read More
Manly booked this for the itinerary. It was a 12 night - Venice to Barcelona . 11-1-18 to 11-13-18. Excursions were not as described. The stops listed were not accurate. One location did not have the handicrafts village as highlighted. Another town was completely closed on the day we were there. Nothing to see at all! They return you back to the ship 2-3 hours before ship left port. Not enough time given to sights that were available. Big waste of money. The destination desk personnel were useless and could care less. This Cruise line is over rated. Horrible entertainment. It doesn't exist. First time on Oceania and probably the last. Expected more from a so called upper class sailing. This is also not recommended for any one who is handicap. All ports of call and the excursions we were part of would be a real challenge for those who are handicap. The food was very good compared to other Cruise lines. But do NOT touch anything or the food Nazis will repremand you. Sparkling water and soft drinks are all included. As for cocktails, way over priced. Friends were charged $56.00 for 2 drinks in the main dining room because he made the mortal mistake of ordering a " double" rum and coke. He only made that mistake once. The staff were very good and attended to all your needs in the beginning of this itinerary, but slowly declined as the days passed. It seemed as though many have had enough and were anxious to go home, as this was their final voyage for the season. As previously noted the worst was the " Destinations" personnel. They could care less about anything. For your O Life choice, do yourself a favor and use the ship board credit. The free excursions are NOT the way to go! Go with an outside company or explore on your own. It should also be noted that this was not a voyage for families with young children. They would be extremely board due to the lack of entertainment and the ports of call. It's catered towards the adults. For the fees charged on this line, we expected a little more. Read Less
Sail Date November 2018
Overall a pretty good experience for our first time on O. A bunch of little things went wrong and we tried not to let it spoil the whole cruise. The ship is easy to get around but could use more elevators aft as they are always busy ... Read More
Overall a pretty good experience for our first time on O. A bunch of little things went wrong and we tried not to let it spoil the whole cruise. The ship is easy to get around but could use more elevators aft as they are always busy (that's largely where the food is). Dining ranged from spectacular (La Reserve) to very good (Toscana, Jacques) to surprisingly good (buffet on 12, pool grill) to mediocre (MDR, Polo). Food is subjective but I'm referring to basics here (proper temperature and doneness). Specialty restaurants saw demand far exceed supply--do not expect extra reservations! Service was good from 90% of the staff. The room steward and the food and beverage team were great. The gangway staff were excellent at getting my wheelchair on and off. Sadly when we really needed help from the Concierge on Deck 9 or from reception, they were often rude or aloof. Concierge seemed to only know the word "no". I eventually had to deal with the Purser, who put matters right. Two ports were missed for no good reason--ask the Captain: he laid the blame at HQ's feet. Overall it was a decent set of ports and had we made the two stops in the Canaries it would have been superior. Top tip: if you get sick, don't go to the Medical Centre. They'll take you for everything you have. Embarkation smooth as glass. Disembarkation a bit farcical but that might have been beyond the ship's control. We will cruise O again but will never pay extra for 'Concierge' service, and pray we don't need to deal with Reception. Read Less
Sail Date November 2018
Silversea positions and prices itself at the top end of the market. We expected it to be good all of the time rather than most of the time. Our cabin butler was outstanding which was certainly a big plus. Restaurants usually but not ... Read More
Silversea positions and prices itself at the top end of the market. We expected it to be good all of the time rather than most of the time. Our cabin butler was outstanding which was certainly a big plus. Restaurants usually but not always good and a couple of times particularly slow for no obvious reason. Sometimes thought the staff would have like to have been elsewhere! One expensive shore excursion was seriously misrepresented and when people raised this when back on board the reaction could only be described as dismissive. This told us something about the real culture of the company. One chap we spoke with was arranging personal guides via the Find my Guide website, was very happy with the results and said it was only costing him 20% of what Silversea would have charged. Passengers told us there are better lines at this end of the market. Read Less
Sail Date October 2018
This was an college alumni organized cruise and I had a group of friends that went with me on a cruise of the Mediterranean (Spain, France and Italy). The ship service and food was very good. Our cabin was kept spotless. The crew was ... Read More
This was an college alumni organized cruise and I had a group of friends that went with me on a cruise of the Mediterranean (Spain, France and Italy). The ship service and food was very good. Our cabin was kept spotless. The crew was extremely well-trained and helpful. However, I was very disappointed in the shore excursions. They were very touristy, and lacking in depth. I have cruised with Seabourne, Silversea and Windstar, and their shore excursions were much more in depth and immersive--with VIP special arrangements for getting around the crowds and into the sights around all of the other tourists. The descriptions were often not in keeping with the actual excursion. Oceania also nickels and dimes for everything--beverage packages, service charges added to the fare, etc. Competitor cruises charge a higher flat fee, but then you are not charged for anything else, the fare is all-inclusive. Also, the internet service offered by the ship was low-grade, and the crew member assigned to assist with this was unhelpful. I don't think I will said with Oceania again, having had better experiences with competitors. Read Less
Sail Date October 2018
We have cruised twice previously with Silversea on their expedition cruises (Galapagos and Bering Strait) and when a couple we met last year on the Bering Strait cruise asked us to join them on this one we did so without hesitation. ... Read More
We have cruised twice previously with Silversea on their expedition cruises (Galapagos and Bering Strait) and when a couple we met last year on the Bering Strait cruise asked us to join them on this one we did so without hesitation. What we were expecting and what we got were two entirely different things. First of all on the two previous Silversea expeditions you would pick your next day activities after a late afternoon / early evening briefing. You could always get the activity you wanted. On this trip we found out too late that we were supposed to go online and pick our activities far in advance. By the time we found this out all the interesting excursions were completely sold out and the ones that were left turned out to not that good. Like a walk around a small town with a guide who just started guiding that day. Or a bus ride around a small island with a guide who had nothing interesting to tell us. The ship is fine, reasonable food - not great but good, the staff is friendly and helpful. The entertainment could be better but was okay - we didn't come for the music. The pool area is really good for a ship this size and the jogging track makes it easy to burn off the extra calories. The butler and room attendant were friendly and efficient. We never had to ask for anything. The shore excursions (when we actually got to shore) were, in my opinion, sub par. The expedition staff was mostly invisible as we never did any real expeditions. I don't know what they were along for. The main problem, IMO, is that there are just too many people on this ship for it to function as an "expedition" ship. I would not do this cruise again. I would cruise on the Silver Cloud if it was just a traditional cruise. Read Less
Sail Date September 2018
Having previously sailed on Viking Ocean, Celebrity and other lines, I had great expectations of Riviera, however it didn't meet my expectations on multiple levels. Firstly the good: Food in all restaurants (except Red Ginger) was ... Read More
Having previously sailed on Viking Ocean, Celebrity and other lines, I had great expectations of Riviera, however it didn't meet my expectations on multiple levels. Firstly the good: Food in all restaurants (except Red Ginger) was of a very high quality and the wait staff both food and wine were exceptional (again other than Red Ginger). The not so good: There are very few cozy corners on this ship (other than the library) and really nowhere inside with aircon where you can watch the world go by. The Grand Bar/Lounge and Martinis are on the lifeboat deck so you cant see the ocean and curtains/blinds are always drawn. Horizons at the front of the ship is a large cavernous area with a dance floor and is blocked every afternoon for high tea. I am used to Celebrity and Viking Ocean which have loads of spaces where one can get out of your cabin, still have aircon and watch the world, Riveria does not have this kind of ambience. Cabin: 10091 Concierge Level.A Okay cabin with the tiniest shower I have ever had a cruise ship. The worst thing about this cabin was its location next to the Butlers Lift and Pantry (complete with Ice making machine which started at 5am every morning) Absolutely terrible not only with the ice making noise but the constant banging of butlers trolleys. I complained whilst on board but was told nothing could be done, they turned the ice making machine off but that only lasted two morning before it was switched back on and the noise started again. Very poor value for the most expensive category of Verandah Cabin on this ship - Concierge Level A I don't understand the Concierge Level on Oceania its a very poor cousin to what is offered on Celebrity - no special service other than a bottle of house champagne on arrival. Read Less
Sail Date July 2018
Check in line was long and hot, Had to retrieve our own luggage from hallway, 20 doors down, Duct taped hair dryer and tiny showers...must share 1 wifi per room unless want to purchase another, large emphasis on 180 day cruise and booking ... Read More
Check in line was long and hot, Had to retrieve our own luggage from hallway, 20 doors down, Duct taped hair dryer and tiny showers...must share 1 wifi per room unless want to purchase another, large emphasis on 180 day cruise and booking again, no compensation for 2 cancelled ports due to weather...(even $50 onboard credit would have been nice)..educational presentations were limited to geology and oceanography..would have liked some related to cultures being visited,...with drink package, had to present room card at each meal, they were obviously keeping track of how much each person drank... best food ever, very fresh, exceptional, chef very personable and available, met many new friends on ship....great presentation of food for watching Royal wedding, staff try hard to please and room steward was very nice and conscientious...overall, very expensive cruise for excellent food on an outdated ship. Heard since other Oceania ships are more updated. Read Less
Sail Date May 2018
We have sailed with Oceania on 4 previous occasions and always enjoyed it - good company, great food, excellent service - cabins are definitely small but we don't spend much time in our cabins. BUT - this cruise was not up to our ... Read More
We have sailed with Oceania on 4 previous occasions and always enjoyed it - good company, great food, excellent service - cabins are definitely small but we don't spend much time in our cabins. BUT - this cruise was not up to our expectations, even though we did enjoy it... We believe the reason is the large number of RTW ers -they lacked the happiness and excitement, often shown by people on holiday - often they did not dress for dinner - men wore polo shirts, etc - and to us, the passengers resembled much more RC cruisers than Oceania cruisers! There were very few people who looked at all like those in their advertising material! We found the bridge lecturer outstanding and the guest lectures interesting, and Ray the Cruise Director did an excellent job. Entertainment was fairly average - and forgettable. We had a beverage package and I was appalled at the poor quality of some of the wines offered. Initially the New Zealand sauvignon blanc, Villa Maria, was perfectly acceptable but when that ran out, part way through our cruise, a very poor Australian substitute was offered. As Australians, we know that we produce some excellent wines - and you can get good wine that is not exorbitantly priced - but the wine Oceania provided sells at AUD $7-8 a bottle! Oceania advertises itself as "affordable luxury" yet any Australians who want a luxurious cruise would never offer a guest some of the wine that was offered. It's unlikely they would ever buy such cheap poor quality wine when it's so easy to buy inexpensive high quality wine. We did not book another cruise though we will happily cruise with Oceania again - but not when it is part of a RTW cruise- we felt as if we were just filling spaces and making up the numbers! We are causing with Azamara in a few weeks time so it will be interesting to compare as we haven't cruised with them for about 4 years now. Read Less
Sail Date May 2018

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