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Cruise Ratings
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1 Helpful Vote
Sail Date: October 2017
I chose this cruies mainly for the ports that it was going stop and the reputation of RC. The ship was clean and well appointed. However I found the atmoshere of the ship very cold. It seemed that everywhere you turned they were ... Read More
I chose this cruies mainly for the ports that it was going stop and the reputation of RC. The ship was clean and well appointed. However I found the atmoshere of the ship very cold. It seemed that everywhere you turned they were selling their programs or services. It was an atmosphere which you felt captured to buy something. I spent 100 on just water! Only one customer service Rep. went out his way to make my concerns valid and went out of his way to make things right. I was also not impressed with their tous especially the flamingo show which was a disaster. We got a 25% discount because they agreed I took mostly viva tours and they were wonderful. All is all the cruise ship was lovely but the staff need better communication, you get a different answer depepnding on who you asked, and a more inviting atmosphere. Read Less
2 Helpful Votes
Sail Date: October 2017
Good: Embarkation was a breeze. No line. We were able to go straight to our rooms. Belina, head waiter in Tides was excellent. She always made sure I had options because of my food allergies. Chef's Table is awesome. The food ... Read More
Good: Embarkation was a breeze. No line. We were able to go straight to our rooms. Belina, head waiter in Tides was excellent. She always made sure I had options because of my food allergies. Chef's Table is awesome. The food and wine were delicious and worth the up charge. Itinerary was awesome.... Room steward was excellent. Meh: None of the shows interested our group of 4 adults. Other cruises we rushed to get to the shows after dinner. Bar service: slow, many drinks needed to be explained. and then reexplained the next day to the same bartender. drinks were weak for what you charged. Meet and Mingle was nice but you could have some allergy friendly food. Did not use Ship's shore excursions. I find them to be expensive and rushed. Bad: yourtime dining? we were instructed to make reservations. Well that isn't your time dining, is it? Belina was the only head waiter who took an interest in my allergies. One head waiter pulled aside the waiter, who took my order for the next day, and yelled at him. Yes near me and other guests. WRONG!!!!! He, the head waiter, came over to me and said the kitchen could not adapt my meal. He suggested steak, baked potato, steamed veggies. I informed him that they have adapted other meals for me, perhaps he should ask the kitchen? he said he knew it could not be done. I found Belina and asked her. I had my first request and sat in her section the rest of the cruise. Our cabin was on the 7th level and the noise from the clubs below us was vibrating everything in our room. The ship was full so I knew there was not anything the ship could do. I am an English speaker so I did not have an issue but I met a few people who had problems with the translation of port info and the navigator. For example for the French explanation of the temple in Malta, it stated the Temple was built around 2500 British Columbia! The English version said 250 BC. Someone needs to check these for accuracy. While the spa services were good, once they realized I was not going to buy any products, they were not quite as friendly. Everytime I went to the gym, the trainer was in a chair on his phone. he seemed put out if asked a question. Read Less
Sail Date: October 2017
My husband and I sailed on the October 25 twelve day sailing throughout Europe. The ports we stopped at were outstanding. Having been on at least 15 cruises, I knew in advance to plan shore excursions through private companies not ... Read More
My husband and I sailed on the October 25 twelve day sailing throughout Europe. The ports we stopped at were outstanding. Having been on at least 15 cruises, I knew in advance to plan shore excursions through private companies not associated with the cruise line and we did many things on our own. Also, we reserved specialty restaurants and my time dining well in advance. We were in cabin 9256, a large balcony cabin in the rear of the ship. While old and needing refurbishment, particularly the old coach that should have been replaced years ago, we loved our cabin. The balcony was over-sized and had a table, two regular chairs and two loungers. It was quiet all of the time, and very peaceful. There was more than enough room to completely unpack and be organized. Having read many reviews about the entertainment and food being poor, we did not find this to be true. While I agree that the food could have been more culturally inspired, it was good, especially the buffets in the Windjammer. The biggest surprise was the entertainment, which we thoroughly enjoyed, particularly when it was just a singer or musical performer. I guess the biggest disappointment was the lack of recognition being a frequent Royal Caribbean passenger. This cruise is an excellent way to see beautiful places in Europe without the hassle of packing and unpacking and taking trains all over. I highly recommend it! Read Less
Sail Date: October 2017
I love Royal Caribbean's choice of itinerary and ship activities which caters to a younger crowd. We are frequent visitors of Europe and this cruise have many destinations we have not been to in previous visits like Sicily, Malta and ... Read More
I love Royal Caribbean's choice of itinerary and ship activities which caters to a younger crowd. We are frequent visitors of Europe and this cruise have many destinations we have not been to in previous visits like Sicily, Malta and Palma de Mallorca. The views of Malta from afar are amazing. It's like arriving in a whole new world. Jewel of the Seas is one of Royal Caribbean's older and smaller ships. It is comfortable and nice but smaller in all areas like shopping, casino, dining, gym, etc. as compared to the other newer mega ships. The entertainment is just average but the 70s party is really a blast. Wifi is very fast though compared to other cruises but just as pricey. (Others are pricey and slow) The food is good especially their specialty restaurants. We especially find Izumi great in food and service (Order their hot rock specialties) Service is excellent as always. Read Less
2 Helpful Votes
Sail Date: October 2017
We chose this cruise based on our previous RCCL experiences and the itinerary. Jewel of the Seas is a great size cruise ship - not one of those huge floating cities but certainly sufficient so that you had space on sea days. The ports we ... Read More
We chose this cruise based on our previous RCCL experiences and the itinerary. Jewel of the Seas is a great size cruise ship - not one of those huge floating cities but certainly sufficient so that you had space on sea days. The ports we visited provided plenty of sights to see. Majorca and Messina proved to be our favorites. Staff on board the "Jewel" were always friendly and attentive, and we were very appreciative of our cabin attendant and the dining room staff. Food was standard RCCL, certainly test and well varied. Wine list was certainly reasonable. I suggest that you take the "10 drinks for $85" package, which we used to have a glass of wine each evening. Entertainment was good, with three of the evening shows being outstanding. We mixed RCCL shore excursions with others that we arranged ourselves, both through Cruise Critic and directly. These proved to be better organized with smaller group sizes, and were, to us, more enjoyable. Summary: a really good cruise experience with i would highly recommend. Read Less
3 Helpful Votes
Sail Date: October 2017
We chose this cruise for the itinerary and price. The itinerary was great, it was our first Mediterranean experience and it was fantastic. The ship is very well kept and in very good condition. It's just a small ship without much to do ... Read More
We chose this cruise for the itinerary and price. The itinerary was great, it was our first Mediterranean experience and it was fantastic. The ship is very well kept and in very good condition. It's just a small ship without much to do on it. The movie selection was terrible, and there were only a couple of shows that even appealed to us. We ate in the main dining room every night except one, and generally loved the food we got. The only problem was that we were convinced that My time dining was the way to go, and for us it wasn't. We were a party of 2, and preferred to be a a table for 2. Each night they would ask if we minded sharing the table, when we said we preferred a table for 2, they would indicate they didn't have any. We shared tables a couple of nights and met some very nice people. Some people enjoy this, and that's great, but we didn't. On such a port intensive cruise, we were tired in the evening and didn't enjoy making small talk with strangers. Also the meal takes 2+ hrs with such a large group, as opposed to 1 hr when it was just the 2 of us. We finally found that if we had a standing reservations at 5:45 pm each evening then we could have a table for 2, otherwise we had to wait until > 8 pm. We won't do My time dining again, it wasn't for us. The windjammer was awful. There is limited seating, and it is always packed. In 12 mornings we managed to sit indoors 1 time, every other time we had to go outside. Fortunately the weather wasn't too cold, but if it was then we would have been screwed. The food is mediocre, and it's pure chaos regardless of the time you went. They have stations rather than a line, and so it's just a mob of people randomly walking from station to station. It was like a real life game of pac-man trying to avoid running into someone. It's really a poor design and poorly thought out. Overall we enjoyed the cruise. The itinerary was fantastic, and the ship was basically a floating hotel. Two nights we had rough seas, and being on a small ship you really felt it. Read Less
17 Helpful Votes
Sail Date: October 2017
My partner was assaulted on the second evening,onboard security failed to act after being repeatedly asked to deal with the offending drunk There were numerous other fights an arguments during the course of the cruise My partner has ... Read More
My partner was assaulted on the second evening,onboard security failed to act after being repeatedly asked to deal with the offending drunk There were numerous other fights an arguments during the course of the cruise My partner has a lactose issue and the alternatives were abismal,at one point he asked the head chef what was in a particular dish and he had no idea.But the most annoying and disrespectful thing he found was being referred to as “its not butter”followed by smirks from the serving staff. After twenty five years cruising we have never seen anything like it. On the bright side the cabins were adequate and clean ,the deck staff were courteous although the drinks waiters on the outside bars must have been on commission as they constantly pushed the drinks packages. The itinerary was fine but the cost of the excursions would make a glass eye wince. Care with your luggage? Also not a priority,the handlers in Corfu were seen kicking the cases. Overall if you fancy a punch up and a cheap curry this is a Millwall fans Nirvana,if not save your money and put it to a reputable cruise company that’s not in smoke and mirrors industry. Read Less
2 Helpful Votes
Sail Date: October 2017
We chose this cruise as we were travelling with two Cruise first timers and the amount and quality of the ports of call was a big attraction. Our last two cruises were transatlantics, east to west on Celebrity Reflection and Independence ... Read More
We chose this cruise as we were travelling with two Cruise first timers and the amount and quality of the ports of call was a big attraction. Our last two cruises were transatlantics, east to west on Celebrity Reflection and Independence of the Seas. It was lovely to sail on the Jewel again, having done cruises on her back in 2007/2008. The ship is still in very good shape. We`are not really fans of the huge ships, preferring this size. We flew in from Dublin on the morning of the cruise, our privately booked transfer was waiting and we were dropped at the ship just before 12. There were 6 of us travelling. My wife and I are 'Diamond' and were literally all checked in within 2 minutes of arrival.. Excellent work by the shore staff. Our companions were in the main line, but were all processed within 10 minutes. By 1215, we were joining the feeding frenzy in the Windjammer. The`usual Muster Drill was enlightened by the antics of the Entertainment staff and then we were off. I;m not sure`of the distance from Civitavecchia to Villefrance, but the ship never seemed to go above 10 knots the whole way. It was probably the most leisurely 36 hours cruising have been on. VILLEFRANCHE. Lovely, idyllic French village. Took train into Monaco Monte Carlo for €6 return. The super yachts in the harbour and the Ferrarri dealerships speak volumes for the wealth in the area. Took the Hop on Hop Off bus, which was excellent. MARSEILLE Docked in what is a huge`industrial port. RCI were offering return shuttles to the centre of Marseille at €23 return. Tip. Walk to the security barrier and the port shuttle is free. Lovely town with a magnificent Cathedral. BARCELONA We landed here on the morning of a huge anti Independence march in the city so we waited till the afternoon to venture in. Everyone was in high spirits , good natured, and what a beautiful city. We`used the second`day to explore more intensely VALENCIA. Have to admit we stayed on the ship . Our companions went ashore and were impressed. PALMA. What a lovely town with a magnificent cathedral. It was a Public Holiday but most shops were open. VALLETTA The most magnificent sail in yet. The decks were crowded by fellow cruisers taking in the Old City Walls even though it was early morning. Malta has a deep history and is worth a longer visit. Highly recommended MESSINA. Godfather Country. The ship docks literally beside the Main Street. Very pushy tour sellers and taxi drivers. They descent on you like a swarm of bees. Took the Hop on Hop Off bus. NAPLES. Again, docked right in the centre of town. Pompeii and Capri big attractions here. Beautiful architecture and probably the best coffee in the Med !! A few random points in no particular order. DINING. We were first sitting in Tides. Great waiters in Sheldon and Alwin, who were very efficient and really good fun. Food quality was good. The selection in Windjammer for breakfast and lunch was excellent. We dont do speciality restaurants. ENTERTAINMENT. If there was anything like a weak spot, this was it. It wasnt bad, but it wasnt great either. Some Headline acts, like Ben Mills were really good, as was the illusionist, Sean Alexander and Celine Dion act Tracey Shield. Tenors Unlimited brought some excellent vocals, but the other acts throughout were less than awesome. Have to compliment the Ships Orchestra, who were awesome every night. The music around the ship was background music, middle of the road. We would have loved a rock and roll band to really liven things up, but maybe next time?. The Cruise Director, Simona, worked hard but she wouldnt be near the Top 10 Cruise directors we have sailed with. BAR. Good apart from the night when we were told that someone had already taken our 3 free drinks between 5 and 830pm.. Never got to the bottom of that one.. The Diamond Lounge was well run, never THAT busy and we enjoyed the time there. EXCURSIONS We do our own. Though feel that RCI might provide more free shuttles into the towns. As I already said, €23 into Marseille was a bit heavy. OVERALL. Excellent 12 nights. Would do it again in a heartbeat and probably will Read Less
3 Helpful Votes
Sail Date: October 2017
This was our 3rd time on this ship and although not our favourite it has many things in its favour. Public and entertainment venues are mainly on decks 5 6 and 7 and I still get confused on where things are and how to get to them ... Read More
This was our 3rd time on this ship and although not our favourite it has many things in its favour. Public and entertainment venues are mainly on decks 5 6 and 7 and I still get confused on where things are and how to get to them lack of sea views and signs pointing to front and aft means very disorientating and can end up with long walks if you head the wrong way! pool deck always busy and can be windy-spice H20 at aft tends to be quieter and adults only during day-also tends to be more sheltered from wind Entertainment[ despite a previous review] is free of charge with exception of Cirque and that is for the meal-think of it as a speciality restaurant with entertainment You do have to pre book reservations for some which is due to limited seating-however there is option to get in on standby It ranges from big show-Priscilla Queen of desert which will divide opinion as is adult oriented but I personally loved it other options include Escape the big top, Howl at the moon, live bands in Cavern club to sitting in bar listening to piano or guitar players. They have also started to utilise the big screen at Spice H20 to show movies on an evening. Restaurants-there are several free options and more speciality with extra charge so plenty choice. There is also option of limited choice room service which attracts a charge. We had a balcony cabin and found it fine-bathroom set up didn't bother a couple married over 30 years! some cabins on deck 8 and 9 have uncovered balconies pros -open view with no roof restricting plenty of sun if you want it[and sun on your side of ship! cons-no shade if you want the opposite of above no privacy as people on decks above can look straight down onto your balcony Thermal spa-$159 for week long access to Jacuzzis steam and sauna rooms heated loungers and a lovely open area at aft with padded loungers which makes up for sea views lacking on other public areas of ship Access is usually not included if you book a treatment such as massage I say usually because they do run spa specials especially on port days and I saw that 1 hour access to Thermal Spa post treatment was one offer I booked a 75 min special for $139 plus 18% gratuity which included full body massage foot and ankle massage scalp massage and mini facial for about half of those individual treatments would normally cost still expensive but a very good massage Drinks-the UBP Ultimate Package is pretty much offered as a free perk on most bookings and UK bookings you don't pay the 18% gratuity on value of it as you do if booked in USA Purchasing it yourself $89 per day plus gratuity is pricey but given costs of individual drinks it's not as hard as you would think to break even. Controversially it doesn't include speciality coffees from atrium coffee bar or bottled water. Shore excursions-we always book our own with reputable private companies in a small group made up of fellow tour mates from roll call. I do however like to collect the ship shore excursion leaflets and compare what we paid versus their big bus excursions-we nearly always find we paid much less And finally talking about roll calls find yours pre cruise and if there is a meet and greet planned go to it Ncl provide refreshments and several officers turn up. They also provide a card with contact numbers of head of departments If you have an issue your cabin steward or guest services cant resolve a call to them can work wonders. They would prefer to be able to resolve on board rather than reading about it after the event in form of complaint here on Cruise Critic Read Less
1 Helpful Vote
Sail Date: October 2017
This Epic obviously was not our cup of tea. 4,200 tourists on board was a bit too much to have a relaxing voyage. Considering the crowd, one couldn't be outside of the cabin without constantly dealing with long lines, people pushing and ... Read More
This Epic obviously was not our cup of tea. 4,200 tourists on board was a bit too much to have a relaxing voyage. Considering the crowd, one couldn't be outside of the cabin without constantly dealing with long lines, people pushing and bumping into each other, cutting the line, being obnoxiously loud. Though the wonderful crew and the customer service reps did their best to provide the best possible service to such enormous number of people. I specifically want to mention Elena Reva, from customer service, who went an extra mile to help us get our WiFi connection, which was one of our on-board privileges, and was not actually even mentioned in our file. Our steward, Grace was wonderful and kept the cabin immaculate. The food was very good and beautifully displayed (Garden Cafe). The problem again was the amount of people: when you got your food and was unable to find a seat! We haven't attended any of entertainment, because none was to our taste, interest, and/or liking. Though there were many other people, who obviously enjoyed the suggested programs. The excursions: we had purchased three of them: Scenic Palma + village of Valdemossa; Monaco/Monte Carlo; Marcelle/Notre Dame de la Garde. The Marcelle tour was great with an excellent guide. The "scenic Palma" didn't give us any chance to actually see the city! We were dropped pretty far from the center and suggested to do it on our own. We were obliged to take a taxi to get there and then back to to the shuttle pick up place. The guide at Monaco tour could care less, whether the group was following him. It was practically a transfer from place to place. We could have done it on our own, renting some kind of transportation. Overall: it is not the right cruise for seniors. If you expect less crowd, class, elegance, exceptional service, good taste in entertainment, you should choose a different ship/cruise line. Read Less

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