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5,703 Transatlantic Cruise Reviews

I like transatlantic cruises because I get to Europe in a comfortable, leisurely and entertaining way.and without jet lag. I was disappointed with the kitchen and the dining room servers. In my estimation they were understaffed, ... Read More
I like transatlantic cruises because I get to Europe in a comfortable, leisurely and entertaining way.and without jet lag. I was disappointed with the kitchen and the dining room servers. In my estimation they were understaffed, inefficient, and ill-trained. The manager tried very hard to correct the immediate issues, but because it was freestyle dining we got different servers every meal, and it seemed as if each server disappointed us in a different way. Just a few examples.. Mistakes causing delays which caused us to rush the end of the meal or miss our following event. Some vegetables, like onions and garlic often had the outside paper skin. Sloppy pouring of water, coffee and wine. Mostly it seemed they were slow and didn't pay attention. Many of the handrails were loose and many handrails were sticky (soiled). The entertainment was mediocre, the violinist and the aerial acts were excellent, the saxophonist was inaudible above the accompanying musicians, the escape artist and the tango dancers were boring, the comedians were somewhat entertaining. We did not go through passport control in Europe which means there is no entry stamp which could actually mean that I am illegally in Europe. The cabin and cabin steward were excellent. Overall, I would not recommend NCL. Read Less
Sail Date April 2019
This was the first time my wife had been to Europe, so what better way to see lots of places and spend five days as see crossing the Atlantic than sail on the beautiful Norwegian Pearl. We have sailed the Pearl Five times and loved it ... Read More
This was the first time my wife had been to Europe, so what better way to see lots of places and spend five days as see crossing the Atlantic than sail on the beautiful Norwegian Pearl. We have sailed the Pearl Five times and loved it every time. The ship is in great repair and the staff is always friendly. The food on every cruise we have made on the Pearl is always above par to say the least. Embarkation out of New York was a breeze and getting off the ship in Amsterdam was just as easy. No issues or time wasted on either end of the 2 week trip. Our stateroom was amazing and had its own private hot tub on the balcony along with a tub and seperate shower in the stateroom. The haven area was great, as it was on all our other trips on the Pearl. In two weeks we ate in every resturant at least once and some twice and they were all above other cruise lines dining experiences. The entertainment was equal to or above what we have had on other ships. The Ports were all really exciting and we had an excursion picked for every port so there was no disappointment there either. All our excursions were booked thru NCL and they were worth the money. Our only regret was we had to come back to the real world of work at the end of our cruise. We have come to feel like we know this ship better than most other ships we have been on and we have never been disappointed with anything on the Pearl. Service, food, entertainment, staterooms and public areas are always the best that can be expected of a cruise ship. Read Less
Sail Date April 2019
We booked this trip last minute got an excellent price. Sea was calm all the way. Nice ship overall plus great entertainment. Don't like the fact that room service has a fee. NCL app free to download but if u want to use it to text ... Read More
We booked this trip last minute got an excellent price. Sea was calm all the way. Nice ship overall plus great entertainment. Don't like the fact that room service has a fee. NCL app free to download but if u want to use it to text cruise mates each person is charged $9.95. This is free on HAL. Drinks are expensive food was ok. Wish offered more selection at the buffet same fare every day. Plus no theme nights can you believe they did not have any celebration for Cinco de Mayo! Also the TV channels had no MSNBC or CNN just FOX, whats the deal with that? So if you wan't real news you had to watch BBC, but even that was turned off toward the end. I think Holland America is better because they offer the NY Times online or printed copies for no charge.But being a captive audience on a transatlantic cruise with only FOX news! That aside we loved the cruise the price and itinerary was fantastic! Read Less
Sail Date April 2019
I had a card in my cabin for a special occasion that they were giving me a cake.The cake did not show up but the 10 days of ice cold water in my cabin and 3 like warm showers did.most of the ship had Noro Virus.They quartered people in ... Read More
I had a card in my cabin for a special occasion that they were giving me a cake.The cake did not show up but the 10 days of ice cold water in my cabin and 3 like warm showers did.most of the ship had Noro Virus.They quartered people in their cabin by taking away their key cards because the virus highly contagious. They left uneaten food that these contaminated people half ate in the hallway. In the summer palace restuarant I found a dead fly in my salad and at monderno restaurant the server had chicken on a skewer and it slid off bounced on the table and hit the floor.He then kicked it under the table.i paid $500.00 for two thermal spa passes for 13 days.they closed the pool for 5 and said if they prorate the cost they would charge me more.so be happy with it. Then to top it off ,Norwegian air lost my bags for two days. Read Less
Sail Date April 2019
We just got off the Jade TA from NYC to Mediterranean. The ship was a bit small but good. kept very clean, great service. The cabin steward and bartenders were wonderful. Visit Domingo in the Whisky bar - makes the best drinks. ... Read More
We just got off the Jade TA from NYC to Mediterranean. The ship was a bit small but good. kept very clean, great service. The cabin steward and bartenders were wonderful. Visit Domingo in the Whisky bar - makes the best drinks. Entertainment was ok but you were able to see all the shows. Ports were good. The biggest issue we had was the poor excursions booked thru the ship. Not organized, too expensive for what you got, late getting off the boat, wasted time waiting around. We did three and cancelled the rest after those experiences. Oh and just a note - if you have a terrible excursion you must complain that day or they will not do anything for you. (lesson learned) Of course Norwegian says they are not part of them so they cannot do anything for you. So future if you sail book excursions from outside companies you get a better experience for your money...or less money for that matter. And if you go into a port that your have to be ferried over to port from the boat don't expect to get off for a few hours. It took us three hours to get into port. The experiences from the excursions may have cost them a customer. Read Less
Sail Date April 2019
We took a repositioning transatlantic cruise from Ft. Lauderdale to Southampton on Celebrity’s Silhouette, then took Cunard’s QM II back to the States. Taking longer trips is one of the perks of being retired! Retired or not ... Read More
We took a repositioning transatlantic cruise from Ft. Lauderdale to Southampton on Celebrity’s Silhouette, then took Cunard’s QM II back to the States. Taking longer trips is one of the perks of being retired! Retired or not though, I don’t appreciate Cunard’s ineptitude at getting passengers on and off the ship; a basic and routine task. As Platinum members we had a special line for embarkation. We waited until noon to get on, but I could hear the same announcements that I’ve heard on each of the 6 times I’ve been on Cunard about how something "unexpectedly" went wrong which was causing the long delay. I had boarded, had lunch, came off again, walked to the Southampton shopping mall, came back at 4 pm for a 4:30 all aboard, and the area was still jam packed with passengers waiting to board. Cunard really needs to stop making excuses and get this simple job done right, every time. Of the 43 cruises we’ve been on with various cruise lines, I’ve never been on a cruise that I didn’t absolutely love. This cruise was no exception. We had a great time. My taste is contemporary, so QM2’s old ship décor charm was somewhat lost on me. We were in a “sheltered balcony cabin” # 5023. Sheltered means the outside of balcony wall is not glass, but metal (although oddly, I couldn’t get a magnet to stick to it). Often we take the extra savings provided with an inside cabin since we really only sleep and shower in the cabin. However, we “splurged” this time since I do like the ceiling-to-floor, wall-to-wall daylight. The cabin was inconveniently away at the front and normally we pick a more strategically located cabin when we pick inside. Turned out we spent more time in the cabin than planned as the ship was very cold and we often dashed back to the cabin where we had the heat cranked up. On Celebrity Silhouette the towels were old and thin, so we felt like royalty with Cunard’s plush soft thick towels. The food was good, but not as good as Celebrity’s. For instance, my husband is a meat-and-potato guy so he’s so easy to please. At lunch first day he looked for his usual ham and cheese sandwich only to be told it was way at the other end of the cafeteria. When he got there they directed him back to where he’d started. Now, uncharacteristically frustrated, he went back and demanded his simple request. They told him he couldn’t get it today, but each day he could order one for the following day! On ANY of the 43 cruises we’ve been on, there’s a deli-like sandwich bar where you can have any sandwich of your choice for lunch. From there, as far as food was concerned, it was just all downhill for him. As for me, I missed my daily salad for lunch. Sure, there were salad offerings, but just not as many items to include in it as I’m used to (never grape tomatoes) and certainly there were never fresh berries of any kind, at any time. I’m a chocaholic and on one formal night, the cafeteria had 1” chocolate Cunard-logo logs with flavors inside to die for. I’d go on the cruise again and again just for those little chocolates! Cruising transatlantic is different from Caribbean cruises in that Cunard emphasizes dressing up. On the 7-day Atlantic crossing there are three formal nights, but actually every night is pretty much a formal affair (although the food doesn’t always reflect it). There are more guest lectures and I enjoyed the short plays as slightly different entertainment. There are more guest “competitions” (golf, hoops etc.) than other ships; Zumba is free and there’s a variety of ballroom dance classes as well as line dancing. Cunard ships have a large ballroom which is unique, and even more unique is that it is actually used at night for ballroom dancing, complete with a half-dozen men who are paid to ask single women to dance. The ballroom of course has many other uses during in day time. Celebrity arrived in Southampton one day, and the next day we sailed back to the States. We've been to London several times and we'd both spent our first 20 years in Scotland so we weren't interested in visiting there. Celebrity arrived at 5:30 am and we took the 8 am ferry to the Isle of Wight where we visited Osborne House (Queen Victoria's vacation home and where she eventually died) and Carisbrooke Castle where Charles the first was imprisoned before being beheaded. Pretty island and worth the trip. Fish and chips on the ferry on the return journey just hit the spot. We spent the night at the Holiday Inn on Herbert walker Ave (highly recommend it) which is just outside the gate of the port where we docked so we walked straight there and next morning we walked to the nearby Titanic sites and around the Walls of old Southampton. We still had time to shop at the shopping mall right down town and Cunard's ship was also within walking distance. So we had two days and one night before sailing home. A trip I would have like to have taken would be to Highclere (Downtown Abbey) but they have limited opening days. With the ship arriving at 5:30 am you could take a train to London and enjoy the day there, but of course you would want to spend the night somewhere. With our Celebrity ship we could have taken a back-to-back to Norway (kicked myself when I realized this too late) and since Cunard's QM2 leaves Southampton (alternatively New York) every 2 weeks, we could have taken a later cruise back to the States. Oh well, maybe another time. Yes, I’d say when I take another transatlantic cruise from (or back to the States) in Europe I’d travel to Southampton to take this ship back to the States rather than fly. The 2 week cruise on Celebrity was great, changing the clock only every other day. On Cunard it was almost every day (shorter cruise) but far better than changing the clock 5 hours in one shot when flying. Flying is tough enough. Read Less
Sail Date April 2019
Ncl provided the lowest grade of food possible whenever they could. Poor grades of meat & fish in main ding rooms and buffet. The menus were very limited in both dining rooms and buffet. Wait staff was mostly inattentive and poorly ... Read More
Ncl provided the lowest grade of food possible whenever they could. Poor grades of meat & fish in main ding rooms and buffet. The menus were very limited in both dining rooms and buffet. Wait staff was mostly inattentive and poorly trained. This was certainly not the type of service we have come to expect after 51 cruises! The weather was bad (not ncl's fault) so all outside venues were closed, including the outside buffets and seating. Ncl did nothing to compensate for this. Seating was very limited in buffet because of this. Ncl also did not add any inside activities or entertainment considering the weather. They were not flexible in any way. Theyn did not even bother to change the daily schedule to reflect the closings etc. There was a severe outbreak of the norovirus, so ncl removed all condiments from tables, kept bathroom doors open, cleaned constantly, did not allow cruisers to get their own food or drinks in buffet, etc. But did leave casino open where people were touching slot machines. I guess the money factor was more important than health in that regard. Read Less
Sail Date April 2019
Five years since our last return transatlantic cruise and we looked forward eagerly to the experience. Not a particularly smooth start with a booking while on the QE last November and being told cabin would be allocated later. Eventually ... Read More
Five years since our last return transatlantic cruise and we looked forward eagerly to the experience. Not a particularly smooth start with a booking while on the QE last November and being told cabin would be allocated later. Eventually we were told two weeks before embarkation that we had been upgraded. Take this tip - if you are offered cabins on deck four at the rear, especially 4180, say no. They are directly above the Queens Room and the night club. The constant thud thud of amplified sound can be heard until the early hours. But as usual there can be no cabin change as the voyage is full - has anyone been on a voyage when that sign is not on the Pursers desk? Embarkation - never seen the departures hall so full, hardly a spare seat. Priority check-in got us through in around 15 minutes. Cabin spotless as usual - steward Mayo on hand to sort out any problems. Up to the Kings Court for light lunch. I appreciate that I am in a minority but I prefer the old layout and find too many dark areas in the new layout. Food, however, good as ever with tremendous choice. Later Britannia restaurant proved much the same but we felt the choice was more limited, to the extent that some nights we found nothing on the menu to tempt us. Entertainment was the usual Cunard standard ie pretty average with one big exception - we had new films, after years of complaining. Insight lectures were mixed - some good, one excellent and some mediocre. Evening shows in the Royal Court theatre have changed little over the past 12 years - and as anything in the arts is so subjective it seems pointless praising or criticising. The transfer from the Brooklyn cruise terminal to Macy's was a complete shambles, due in some part, to road closures due to 30,000 cyclists taking part in a bikeathon. having been dropped some way from Macy's we were told the pick up would be at 7th and 34th which covers quite a few combinations, worse in the pouring rain. And, of course, no Cunard rep anywhere. Conclusion - we have always loved our return crossings but this will be our last. Difficult to pinpoint why but overall it seemed to lose the magic. Read Less
Sail Date April 2019
The first day aboard, I was pleasantly surprised. Our inside cabin was nicer than expected. My sister and I had plenty of room and the bathroom had a lovely shower. Our steward was excellent during the whole cruise. However, it went ... Read More
The first day aboard, I was pleasantly surprised. Our inside cabin was nicer than expected. My sister and I had plenty of room and the bathroom had a lovely shower. Our steward was excellent during the whole cruise. However, it went down hill fast. We were notified on the 2nd day that a virus was discovered on board. By the 4th day everything in the Buffet was covered with plastic and we had to be served our food by employees who didn't know what they were doing. By the time we got to our table our food was cold. It was really depressing, so we started to eat in the main dining rooms. Here the food was slightly better and usually warm but the service again was terrible. I might add that the food was bland everywhere and the desserts all had some kind of gelatin in them. Even the cheesecake!! The precautions the staff were taking to contain the virus was ridiculous. We had to have our hands sprayed upon entering any dining room and we were given paper menus. However, I seldom saw the staff disinfect their own hands and cleaning the tables in the Buffet was a joke. I did not see anyone in the public areas with disinfection. There were 2 nights where they supposedly disinfected the halls and some public areas but a lot of germs could be around between cleanings. They were constantly making announcements about washing our hands and staying in our rooms if we were ill. But they gave no information as to the viirus' containment. They cancelled the Behind the Scenes Tour and a few other events with flimsy excuses when we all knew it was because of the virus. Just be upfront about it! On top of all of that, we had very choppy seas for about 3 to 4 days. Obviously that was not the cruise line's fault but it just added another layer of discomfort. The excursions were very expensive and disappointing. We went to Cork and arrived in Kinsdale to find there was a big rugby game going on and as it was Sunday most of the shops were closed! The London excursion was a joke. We went through some neighborhood that had warehouses converted to apartments. I can see that at home! Then we stopped at the Tower of London and waited 20 min. while our guide got the tickets. Once we got in, we should have been allowed to wander around and meet up at a certain point. Instead we ALL had to wait at least 30 min while everyone used the rest rooms and then we saw the crown jewels and barely had enough time to get back to the bus. We never saw the cells or armour. We only had an hour for lunch which left no time to shop. The bus driver didn't even slow down so we could get some pictures. I have never been on Norwegian before and after this I never will be on it again. Read Less
Sail Date April 2019
I usually do not write reviews but I had to in this case. This trip was just under $7000.00 dollars, not an inexpensive trip! Yet we booked this trip because in our minds this was a trip of a lifetime! As a seasoned cruiser I had wanted to ... Read More
I usually do not write reviews but I had to in this case. This trip was just under $7000.00 dollars, not an inexpensive trip! Yet we booked this trip because in our minds this was a trip of a lifetime! As a seasoned cruiser I had wanted to go to Ireland and this seemed like the perfect opportunity.... boy was I wrong! From the minute we got to NYC to get on the ship we had problems! First, not enough space on the bus that shuttled people from the airport to the terminal. People were left on the curb! Then the noro virus hit! We were confined in our cabin for 48 hours. Missed the port in Ireland, which was why we choose this itinerary in the first place. To say we were disappointed is an understatement! We went almost 24 hours without food and water since room service was really busy.... they did not answer the phone.... we did not get clean towels or any compensation for the fact that we missed 2 days of our vacation. The excursions when we were released were unorganized and were not rated correctly for difficulty. The food was okay, nothing extraordinary and there was not enough activities on the sea days. As an example they had cooking demonstrations in the main atrium and they only had enough seats for maybe 75 when there were 2000 passenger. Let me end with this. I understand that it isn’t NCL’s fault that a passenger came on sick but I certainly can fault them for the very poor way they handled a bad situation! NCL needs a course in customer service! Read Less
Sail Date April 2019
Celebrity Edge – Personal Review Stateroom – Sky Suite room 11202 (as compared to Sky Suite on Solctice Ships) Like – -Open balcony with rail; -Bathroom mirror opens to view the ocean (NOTE: This mirror slides open at ... Read More
Celebrity Edge – Personal Review Stateroom – Sky Suite room 11202 (as compared to Sky Suite on Solctice Ships) Like – -Open balcony with rail; -Bathroom mirror opens to view the ocean (NOTE: This mirror slides open at night in rough seas) Dislike – -couch very hard; -safe is 2/3 size of previous ship’s safes; -smaller refrigerator; -Balcony chairs comfortable but have short backs and no chase lounges making it impossible to put our head back and legs up for a snooze on the balcony (NOTE: we spoke to another couple who has a Sky Suite. They requested a lounge chair and the cabin attendant exchanged the chairs for lounges); -Bathroom has a tub and mostly senior passengers who have problems just sitting and standing up so why make them step over a tub to get in the shower; -No place to hang a towel near the shower – we had to put the towel on the floor outside the tub; -soap dish in shower is under the showerhead, immediately fills with water so no soap bar can be left in this dish; in any case they did not provide soap bars in the shower. -Didn’t like the Body Wash, Shampoo or Conditioner. They are now in 2 pint containers with a locked pump top – had to play with the pump ever day to get it to work – finally just unscrewed the pump top in order to use it – wasted a lot of shower water while we putzed around getting the pump to work – NOTE we liked the BVLGARI brand we had on previous cruises was a much better product. -garbage can in bathroom is under the sink/cabinet drawer – need to bend over nearly touching the floor to dispose of tissues (not good for seniors with a bad back); -We miss the daily hard copy newspaper; -No more flowers in the room (not sure how that helps the environment); Luminae Restaurant – attractive room. Comfortable and very nice when we have flat seas or resting in port. Similar menus to the other 4 restaurants and Blue. Fewer people on days of rough seas due to location on deck 12. Most meals Good to Very Good with the occasional Excellent Retreat Lounge – tucked away on 15 FWD comfortable but isolated. We needed to go to this lounge to get our free wine outside of 5-7pm. Between 5-7pm we could get wine at The Club on 4 AFT near most of the other restaurants. After 7PM it’s a long walk to the Retreat Lounge FWD to get another glass of wine. Good choice of wines on the bar and you help yourself. Mixed drinks need to be ordered from the wait staff. Constantly ran out of wine glasses and ditto with the wine. Only one bottle of wine left out at a time. Retreat Pool – 16 FWD on the bow. Very windy place while underway. Regular pool is more protected from the wind and more comfortable while underway. Lounge area very comfortable – never crowded. Lots of lounge chairs. 6 people fill the small pool. This is of little benefit in colder weather like this trans-Atlantic trip – We had about 3 warmer days where this pool area was a bit crowded but comfortable. Entire ship – -impressed with seating/lounge availability outside on decks around the ship – everywhere we went, there was plenty of seating available however there were fewer lounge chairs available at the main pool during the warmer days – people sill throwing a book and towel on the chair early and not showing up to use it until hours later. Staff were supposed to remove towels and books if chair not used for 30 min but this was never enforced. -Walking track – best I’ve seen on any ship – full 1 deck incline. 4.5 laps = 1 Mile. -Fitness Center – well equipped with loads of options however no empty machines late afternoons. -Tai Chi class every morning at 10:30 but weather prevented this class half the time. Class was excellent. Shops – Pricey stores – Celebrity must assume all passengers have an AMEX Platinum. All stores constantly empty when we passed by. I can’t imagine these will last long. Average age of ship’s passengers is north of 65, probably more like 70+ and most have already gotten all the jewelry and watches they want and are in the process of passing it down to their kids, not buying more. Magic Carpet – a marketing gimmick but nice addition to the ship. Its moved to deck 5 at night where more partygoers can have a drink. It’s still too cold for us at night but it should be a hit in warmer weather and calmer seas. Ship serves dinner only once per cruise + dinner is a$65 PP option + 18% tip + drinks = $150 night per couple. 2nd night optional on longer cruises. We had a reservation for the 2nd night in Lisbon but was cancelled due to rain and cooler temps. Lunches: Ocean View – breakfast and lunch – very good, plenty of seating. One concern – at lunch there were often no crew member offering the hand sanitizer, ditto some mornings - saw many people entering the restaurant without using the sanitizer dispensers. There was a large wash basin at the entrance to accommodate 10 people washing their hands. It was seldom used. Eden Café – A well kept secret on the ship. Great salads and paninis + best chocolate chip cookies on the ship. Dining: We liked the idea of 4 individual restaurants vs one large dining room; Better/more food selections; Free Dining Options: Cosmopolitan, Tuscan, Cyprus, Normandie and Blue. All good options but Normandie was our favorite. We like the four restaurant option vs the larger single dining room on their other ships. Although we usually had reservations, all restaurants seem to be able to handle all walk-ins every night. LeGrand Bistro (optional $55PP) Excellent - We enjoyed Le Petit Chef – a Must See for all passengers. The best $55 we’ve spent on a meal in years. Check it out on YouTube. Entertainment: -We’d rate most of the entertainment from 5-7 on a scale of 1-10. Mostly singers, celloists with the Celebrity singers and dancers doing some good shows. -They had an Excellent acrobatic show in The Club. This room is small, but the show ran many nights, so we finally got in with a good seat after a few visits. -Comedian Fred Klett and The Magician ZeeZeus – Bot excellent- Rated 10+ -Beyond the Podium speakers were at times scheduled too close together, not leaving a break for lunch; -Speakers appearing in The Club had not enough room – much too small for some of the audiences; -Movies were shown on the outside screen in the Garden area – most days it was too windy and much too cold to sit – even on days when we were in port and all theaters and clubs were empty, the movie was still outside – Very poor planning. Observations: Major issue: When we had rough seas our room had very loud creaking that sounded like whales crying. We reported this to Guest Relations who immediately sent up the Assistant Chief Housekeeper. By that time the seas settled down and the creaking has ceased. The Next night we again had some rough seas and I awoke at 5AM. I decided to get dressed and leave the room to see if the loud creaking was just our room. As I walked into the hall I could hear the creaking up and down the hall. I walked to the 12th deck and the creaking as 50% louder on that deck. The following night a senior officer was on deck 5 and, as I walked by, he asked how I was enjoying the cruise. I told him about the loud creaking, and he pondered his response for a moment. He then told me they are aware of the issue and a crew of engineers will be boarding the ship in Southampton to diagnose the problem. I appreciated his honesty. We’re booked on the Edge in 2020 from Barcelona to FL and ‘ll be checking to ensure this issue is resolved before finalizing that cruise. During the dinners, we spoke to passengers from all floors – they had the same experience. Although we’re booked on the APEX in Oct 2020, we need to watch this problem. It will be deal breaker if the problem is not resolved. Balcony rooms – Everywhere we go we meet people who have balcony rooms with the infinity window. Most people we spoke to dislike/hate them. Many said they will never sale on the Edge again with these windows. Others want a balcony room with the old style balcony rails. I suspect unless Celebrity changes this issue on future Edge type ships, they will be sailing with primarily suite passengers. Library – This is no more on the Edge. They now offer a single shelf with a dozen books and some magazines – many people complained about this. Rooms – For Edge type ships, we like the starboard side rooms. Reason is Celebrity always puts the Magic Carpet dockside to show off the ship. Read Less
Sail Date April 2019
It was 13 days from NYC to Amsterdam I'm an experienced cruiser. This is the first time I have experienced such a sick ship. Norovirus was rampant from day two! Sick passengers or crew were allowed aboard this ship! This was 13 ... Read More
It was 13 days from NYC to Amsterdam I'm an experienced cruiser. This is the first time I have experienced such a sick ship. Norovirus was rampant from day two! Sick passengers or crew were allowed aboard this ship! This was 13 days of pure displeasure. Many of the crew had bad attitudes. I experienced one of the Supervisors making excuses regarding sanitation methodology. With this type of Management attitude, no wonder the virus continued to expand. I missed two ports and NEVER once heard an apology from the staff. The gym was closed. Many other on board amenities were curtailed -- however, the Casino was always open when not in Port. Self-service at the buffet was curtailed. You had to beg for sugar, salt, pepper, catsup, etc. If you contacted the norovirus, you were quarenteened in your cabin, with your cabin key confiscated. You food was delivered to you on paper plates with plastic utensils. If you had a cabin mate, you could sneak out with them and continue to spread the germs, with no reprocussions unless caught! Thanks to a "sneaker", to whom apparently rules do not apply, I got sick and so did one of my friends! Norwegian, you need better sanitation and better monitoring of sick passengers. I was very disappointed with my cruise and will think long and hard before booking another NCL cruise. The specialty dining was great at Le Bistro, good at La Cuchina, very good at Moderno. I missed the dinner at Cagney's due to the Norovirus. The two dining rooms had very good food, but they tend to seat solo cruisers in the middle of the floor, and couple's get the better tables. Us solo cruisers DO PAY FOR TWO, and only eat for one. The service was hit or miss. Many of the crew had bad attitudes, probably because they had to do the work of multiple crew members because of the crew members who were sick with the Norovirus. I missed a lot of the entertainment, trying to avoid the Norovirus. When I did go to a show, there were groups of passengers talking and being disruptive during the shows. The entertainers were very talented. The trivia was strange, not really testing knowledge, but asking a crew member's age. Read Less
Sail Date April 2019
I was told by many people Norwegian was an upscale cruise line. DON’T BELIEVE IT. No one knows what is going on and they seem not to care. The employees don’t go out of their way an inch. The famous work Is “no”. There are a ... Read More
I was told by many people Norwegian was an upscale cruise line. DON’T BELIEVE IT. No one knows what is going on and they seem not to care. The employees don’t go out of their way an inch. The famous work Is “no”. There are a few crew members that actually will get you information but they are the minority. Not many crew members smile and if you have a question or ask “why” for any reason they will argue with you. The food is terrible if you don’t pay for the upgraded restaurants. Do yourself a favor if you still plan on going on this cruise line, , take the upgraded food package and insurance. There is an epidemic of the Niro Virus. I was told over 200 crew members were quarantined and a lot of passengers. All the food cases are wrapped and you have to be handed what you want. They will not let anyone take it themselves. There are crew members spraying your hands entering and exiting the food areas. The captain made an announcement that all the people that had the virus were not allowed to leave their rooms. The ride into Dublin was a disaster. They had 6 tenders and over 1000 people. The lines were long and people missed their excursions. No one on the cruise line seemed to care. I have a horrible allergy to mushrooms and asked for a peanut butter and jelly sandwich because I could not chance eating the items that were available in the buffet. I was told to call room service by a supervisor in the buffet restaurant. Everything about this cruise was a struggle and very uncomfortable.. You will be taking a Hugh chance on this cruise ship. Read Less
Sail Date April 2019
We chose this cruise as we had never been overseas and decided to venture out of our traditional cruises/vacations. We had always wanted to go to Portugal and explore England. As of today we still have not seen Portugal. Our ... Read More
We chose this cruise as we had never been overseas and decided to venture out of our traditional cruises/vacations. We had always wanted to go to Portugal and explore England. As of today we still have not seen Portugal. Our itinerary was changed last minute so we didn't make a port call and our other two ports were changed so excursions that we had booked ahead now were cancelled. We had to rebook once onboard - again not enough space for those that wanted to go. Plus I had to spend most of my days waiting in line. The ship capacity did not allow you to take part in all of the entertainment on board or dining facilities. You had to stand in line to make reservations for everything and plan ahead. We were on vacation - not on a schedule --- We were used to going to a show if you wanted to on a particular day - not signing up ahead, then when you arrived - (oh be early) you had to scramble for seating. The service in the dining room if you didn't do specialty dining was so-so at dinner - Lunch was terrible! Room service at breakfast not one day was correct. We had to call for something each day - (ie. silverware, food items) Housekeeping - Really! We arrived in New York to board and had to wait for some issues, only to get on to find rooms were not cleaned - they had an extra 2 hours --- Not to tell you that - that night we went to retire for the night only to find out our bed had not been stripped and cleaned - get the picture --- Again back to guest relations to stand in line - another 2 hours later - Guest relations on board couldn't keep up with the problems and then when we returned to get our credit that was promised - we are still awaiting - 4 months later to rectify the refund. WE Definitely would not recommend Norwegian to any - and we had done many cruises with them before - but their lack of service to customers - well, there just isn't any - they are out for $ only. Read Less
Sail Date April 2019
We have done 27 cruises but this has to be the worst designed ship we have sailed on, we picked this cruise for the terrific ports of call which did not disappoint plus NCLs ad 4 FREE AT SEA allowing us a free premium booze package pp. ... Read More
We have done 27 cruises but this has to be the worst designed ship we have sailed on, we picked this cruise for the terrific ports of call which did not disappoint plus NCLs ad 4 FREE AT SEA allowing us a free premium booze package pp. -4 free dinners at a specialty restaurant of choice- Free WIFI- AND $150.00. OBC. well 3 weeks after booking flights hotels etc. we received an email stating NCL was charging my CC $385 for gratuities on the booze dinner package don't know if this is legal paying for services you have not had yet and to add insult to injury you had to pay$3.00. for water as NCL does no cover this even on a premium booze package this seemed to be the theme with NCL nickel and dime you to death for everything. We had a family suite on Deck 13 unlucky for us the cabin as you opened the door had a toilet on the left when I sat down my head hit the wall overweight patrons beware its tight also the shower bath directly across had see thru frosted glass and a stupid privacy curtain connecting both, behind this was an open wash basin in the middle of the circular theme cabin? with a uncomfortable to sit round sofa and a circular bed where your feet hung out the bottom, on the other wall were circular cabinets and hidden electrical sockets underneath on the wall that was very hard to reach the person who designed these cabins and the ships layout should get fired. There were far to many people on this ship 4,200. so there were queues all the time for everything especially the complaints desk on deck 4 if you could find it? as the elevator did not have a deck 4 you had to get off at 5 and walk through the Casino to an escalator down to get to 4, the lines here were unreal the longest was the complaints, we gave up, most of the crew did an excellent job trying to keep the peace but just to many things going wrong to list here. The Buffet food was just the usual and cool I stuck to having fresh made omelets daily which were very good the special dinners were very good especially the Teppanyaki went here twice there again the maître de came with a bill with no charge on it but was he was looking for another tip ? the Italian restaurant you had to go all the way to the front of the ship and walk through the main buffet to a narrow stairway down a deck, the waiter here was quite rude and must have been new as he had no idea what he was doing but the food was good. On the plus side the Asian maître de in the MDR was so helpful the food and service here was excellent considering the size of the dining room also the casino bar is located at the entrance to the MDR so when it opened there was always a queue and everyone in the queue wanted a drink I was amazed at how the Head Barman and his crew served up the drinks and kept a every one happy, extra gratuities we left for this guy. The Beatles show was very good in the main theatre as the cavern club was small and always full up . Also this is the first time ever we never got an evaluation report card to fill in after the cruise. We will be going back to the Celebrity Millennium& Solstice Class ships from now on with fewer people and much better food and service no nickel and dime stuff with them. Read Less
Sail Date April 2019
I chose this cruise because my husband had never been on a cruise before. That may sound crazy but I knew if I'd picked a 7 day cruise to the Caribbean he would have thought it far too hectic and would have said 'no more'; ... Read More
I chose this cruise because my husband had never been on a cruise before. That may sound crazy but I knew if I'd picked a 7 day cruise to the Caribbean he would have thought it far too hectic and would have said 'no more'; the six days at sea just relaxing was the perfect introduction to cruising. We are from Ontario but have a place in Florida on the Gulf coast. We decided to leave our car in Gulfport and do a one-way only rental to get to Miami port. It was very reasonable and easy to get to the ship since the car rental company had numerous shuttles to the port. Not having to leave our vehicle in long time parking was another plus. Embarkation was smooth and in no time we were sitting in O'Sheehan's having Shepherd's Pie and enjoying a glass of wine. After lunch we did a cursory exploration of the ship while waiting for our stateroom. I've never been on NCL before but even without experiencing the Star pre-refurbishment I have to say based on older images of the pool area, the removal of the slides has vastly improved the vibe. I liked the layout of the ship, its smaller size and the fact you can walk the perimeter on one deck. Our starboard balcony stateroom was near the aft on deck 9. The size was agreeable, the beds comfortable, and it had plenty of storage for our belonging in the closet, in the drawers and under the bed. The bathroom was laid out well. Everything was in perfect working order. We brought a universal plug to increase versatility for using our tablets and phones. We asked our room steward, who was low key and very efficient to remove the bar contents since we had brought our own wine. We don't care about towel animals and won't judge a person's ability to do their job based on the lack thereof. I think they are overworked enough without the added burden of providing towel animals for our entertainment. Being fairly small the only thing I was a little disappointed in was the haze on the glass balcony spoiling my view. But not to fear! A scrubbie and some cleaner got rid of it pretty quick! When we booked we got all the freebies: the specialty restaurants, the drinks package, the strawberries, wine, and internet. I figured because we were on a 15 day cruise I'd purchase an additional 4 specialty restaurant packages so we could alternate between the specialty restaurants and the regular dining venues but decided we wouldn't purchase anymore since it's really a lot of food. We were pleasantly surprised by the food in the regular dining venues. Everything we ate was very good and I loved having breakfast in Versailles and getting perfectly cooked poached eggs and properly brewed tea. With the exception of a tough as shoe leather steak which was traded in for a better entree and some mashed potatoes the consistency of glue we enjoyed the food. We didn't go to all the performances in the theatre but the ones we did go to we enjoyed, especially the Barricade Boys. There were quite a few bands playing around the ship and on the whole they were quite good but one band near the pool had a female singer who was always off-key. I found they were heavily geared to salsa or Spanish music which may have been due to the final destination. I would have liked to hear more jazz. The ports were wonderful. With the exception of the Hop On Hop On buses, we didn't do any excursions, just strolled around the ports, perusing the stores and enjoying the architecture, the gardens, and leisurely lunches. We stayed an extra three days in Barcelona and fell in love with the place. We are planning to do this cruise again next year so we can stay longer in Barcelona. I'd like to say the crowning moment was a smooth disembarkation but that would be a lie. It was smooth going until you got off the ship into a chaotic scene. Huge lineups for non-existent taxis. Lineups for pre-ordered private hire cars or mini buses that couldn't get into the port because of the buses NCL organized for a price. No one knew what the hell was going on. Every person you spoke to who seemed to be in charge gave you conflicting advice: you could walk out of the port, you couldn't walk out of the port, it was forbidden to walk out the port, it was Tarragona's fault, there weren't enough cabs, etc, etc. etc. One police officer I spoke to said the whole debacle was the fault of NCL because they had made no provisions for their passengers to leave the port. Eventually, after an ominous change from sheer frustration to outward anger to their predicaments, the police officer advised that Tarragona was going to provide buses, free of charge, to move out all these people who had been waiting for hours. People missed their train connections, their flights, endured uncomfortable conditions, and NCL staff who refused to get off the ship to talk to passengers. It was pretty shocking. And a quick review of the schedule for cruise ships to dock at Tarragona for 2019 and 2020 shows that they regularly host cruise ships, some much bigger than ours, and have been doing so for a while but in CONJUNCTION with cruise lines who obviously know what the limitations of the port are (industrial) and plan accordingly. I am very disappointed in this introduction to NCL. I am even more disappointed in their continued lack of acknowledgement for this egregious oversight, choosing to take the cowards way out and blame it solely on the port. Not cool, NCL. 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Sail Date April 2019
This was our first cruise on Royal Caribbean--having been on Holland America (3-star Mariners), NCL, Celebrity and Carnival. We liked the itinerary and the timing was right for us. We booked 21 nights which was sold as part of a package, ... Read More
This was our first cruise on Royal Caribbean--having been on Holland America (3-star Mariners), NCL, Celebrity and Carnival. We liked the itinerary and the timing was right for us. We booked 21 nights which was sold as part of a package, but turned out to be basically two cruises, back to back: A TransAtlantic out of Tampa, and then a week in the Mediterranean ending up in Venice. Another recent review called it "A Tale of Two Cruises" and I agree with that impression. We were interested to see that RCI treated it like two separate cruises although we've been on other b2b's before on other cruise lines that didn't do that. Anyway, I am aware that The Rhapsody is different from the mega ships in the RCI fleet, but it is similar in size to the other ships we've sailed with, and we basically liked the ship a lot. The public areas are beautiful, especially the "Centrum" and the theater. We really liked the layout of the Windjammer buffet (although it was often very crowded). But, O.K., here are my personal "complaints": Our ocean-view cabin was very small, with barely enough room to wedge our suitcases under the bed. We're used to small showers, having been on river cruises and traveling in an RV--but the shower is really, really small. And I missed having a nice place to relax and look out over the ocean. The best views are in the Windjammer at the front of the ship, but it isn't a place to "hang out". There are good views aft from the "Shall We Dance" lounge, but that space was underused except for the hundreds of "Diamond" level passengers who pretty much took it over. And I was really upset that the "Royal Crown Lounge" (a small but lovely venue overlooking the pool area) was pretty much off limits unless you were "Diamond Plus". In fact, the daily newsletter advertised a special price on Martinies in the Royal Crown Lounge, but we were informed that we were not allowed to sit down and enjoy our drinks there! Many activities were scheduled in the Schooner Bar which is a narrow, noisy hallway, basically. I just think there could be a better use of the various areas overall. We thought the food was very good, almost without exception. We didn't eat in any of the specialty restaurants, but enjoyed the bounty of the Windjammer and the choices in the main dining room. My husband had a New York Strip Steak that was tough, one night. But everything I ordered was delicious. They did a good job of providing a lot of interesting things to do during the TransAtlantic sea days--almost to the point that we had to make some time for ourselves to just sit and read. My only complaint about the activities was that I would have enjoyed a lecture or two about the history of the areas we were going to visit. The "port talks" they did have were mostly about ship excursions and/or shopping. In fact, there was very little advice or help forthcoming for those who just wanted to get off at the ports and explore. We attended all the evening entertainment in the theater and thought it was all outstanding. Unfortunately many of the shows were repeated in the third week, but it was so port intensive that we didn't really care. Everyone comments about how friendly and accommodating the staff and crew are, and I agree. How all those hardworking people stay so cheerful and nice is amazing. And they are so good about getting to know you and making everyone feel special. But (I guess I always have a "but") we did have a little problem with someone's inefficiency. As I said, the two portions of the cruise were treated as two different cruises. And at the end of the TransAtlantic in Barcelona we were required to get off the ship and be issued new "Seapass" cards. When we booked the cruises we had to pre-register for each one separately and give all the usual info about passport numbers, credit card numbers, etc. Well, as we got ready to disembark in Venice we got a call in our room informing us that we needed to come to the desk to settle our account!?? I was politely but firmly informed that security would not allow us off the ship until we paid our bill in cash! What!? The bill for the first two weeks had been taken care of automatically--this was just for the third week. So, we had to stand in line with all the disgruntled passengers complaining about overcharges, etc., until our turn when the guy at customers service poked the computer for about 10 minutes and then remarked casually that this had happened to a couple of other people who did back to backs. Someone just forgot to re-register our credit card. While I'm talking about money, I do need to mention that RCI obviously tries valiantly to offset the original low cost of the cruise with "nickle and diming" everything else. The "specialty restaurants" charge outrageously high prices, I think. And wine, and cocktails--crazy prices! They did have that happy hour martini special ($9) in the Viking Crown Lounge (Where the only place you could drink it was at the bar) and a 2-fer price on Margaritas in the Schooner bar. We had most fantastic weather. It was balmy and smooth sailing all across the Atlantic. The only rough seas were one night in the Mediterranean and we slept right through it. We enjoyed all the ports. We booked ship tours in both Canary Island stops and the one in La Palma was especially good ("North Shore") with an overview of the island including a stop in a beautiful interior rain forest, and a visit to a rum distillery that included a tasting. One of the highlights of the trip was sailing through the Straits of Gilbralter at dawn. Several hundred passengers stood on the upper decks looking at the lights of Africa on one side and the famous Rock of Gilbralter on the other with the beautiful sunrise behind it. We did our own thing in Malaga.We made our way through the historic old town center past the cathedral to the Alcazaba. We purchased tickets and wandered through the gardens and and rooms of that ancient Moorish fortress. It reminded me a lot of a smaller Alhambra. Then we walked up (and up) the hill behind it to see the "castle" behind it. By then it was hot and sunny, and we wore ourselves out climbing that path. When we got to the top we discovered that there was a bus stop there, and the "Hop On Hop Off" could have taken us to the top! Oh well. Beautiful views! In Barcelona we got a taxi to Sagrada Familia where we had bought tour tickets on line to see the inside. Then we taxied back to Los Ramblas where we strolled down with all the crowds, and then detoured off into the Gothic quarter we had a light lunch at at sidewalk cafe. After Barcelona the whole ship had a different feel after the leisurely trip across the ocean. A lot of the "retirees" disembarked, and there were many more young people and family groups. And we had a different port every day. In Cannes we once again "did our own thing". We jumped on the little tourist train loading up right at the pier and got a good look at the seaside boulevard and all the beautiful yachts on the one side and fancy hotels on the other. We've been to Rome before, so we opted to take the only ship tour doing something different out of Civitavecchia: a visit to an olive farm in Tuscany. It was a pleasant bus ride through the countryside with a visit to the sleep mountaintop village of Tuscania before a light snack of bruschetta with various flavored olive oils as well as a glass of wine at the olive farm. Our last ship tour was to the ancient Roman city of Herculaneum which was buried in the same volcanic eruption as nearby Pompeii. Fascinating. In Catania, Sicily we looked out our cabin window to see Mt. Etna all covered with snow! We later learned how unusual it is to have snow on Mt. Etna in May. Gorgeous! Unfortunately we didn't get pictures because clouds rolled in and Mt. Etna disappeared. We took a smaller group tour arranged through our Cruise Critic roll call. It was a beautiful day making our way up to the little resort town of Taormina after a harrowing drive up switch-backs to the mountain medieval village of Castelmola. Amazing views! And we also did a Cruise Critic tour to Krka National Park in Croatia. On the way back to the ship our guide gave us a quick visit to Zadar and their "sea organ". This review is getting too long to gush on and on about the beauty of Krka--all the waterfalls and rivers and emerald pools. Truly a beautiful spot. And I also don't want to do a whole separate review of our time in Venice where we disembarked and spend two wonderful (although rainy) days. All in all it was another great cruise--small criticisms notwithstanding. Read Less
Sail Date April 2019
It was a glorious error that I ended up on this cruise ship! I had the most amazing time on this Transatlantic cruise from Miami’s to Spain. The passengers were friendly, considerate and there was no drama. The staff focused on our ... Read More
It was a glorious error that I ended up on this cruise ship! I had the most amazing time on this Transatlantic cruise from Miami’s to Spain. The passengers were friendly, considerate and there was no drama. The staff focused on our happiness, wellbeing and safety. The entertainment onboard was fun and engaging. The show on the last few nights were memorable. The sailing over the transatlantic was so smooth and we were always on time or even earlier than promised at the ports. The food onboard was delicious (Buffett and specialty restaurants), the selections were varied, the distinctions for adult and family entertainment/venues were clear and followed. I greatly enjoyed my time aboard the Norwegian Star. The veterans group was the best group of folks. I made new friends and the staff was amazing. I feel like they were a part of my family! Would cruise with them again in a heartbeat. Read Less
Sail Date April 2019
I sailed on NCL's April 27 repositioning cruise from Miami to Tarragona. Overall, I had a great time. The cabin, dining room, bar and entertainment staff were all great other than the customer service desk, internet desk and ... Read More
I sailed on NCL's April 27 repositioning cruise from Miami to Tarragona. Overall, I had a great time. The cabin, dining room, bar and entertainment staff were all great other than the customer service desk, internet desk and excursion staff. The latter three categories got the brunt of passenger problems and showed the strain. They were brusk and unhelpful. One more negative: Disembarkation was a nightmare. Originally the cruise was to end in Barcelona. A few months before departure NCL changed the end to Tarragona, 40 or so miles south on the Spanish coast (without notifying people, there were a number of unhappy passengers who had booked hotels in Barcelona). Tarragona is fairly small and didn't have near enough taxis to accommodate a couple of thousand people in the space of a couple of hours. NCL appeared to think its responsibility ended when you got to the bottom of the gangway. There you were in a line (more a scrum) of a few hundred people jostling for a ride into town. It took about an hour and a half to get a cab. NCL earned a lot of dissatisfaction that morning. On to the good. Staff: The cabin steward was pretty much perfect. Whatever you might want seemed to appear before you thought to ask. He went so far as to straighten a pair of shoes I'd thrown in a corner. The restaurants and bars had great service with a smile. The exception was O'Sheehan's, the restaurant, not the bar. The servers were slow and made a number of mistakes in orders. Food: The food was good not great for the most part with the exception, again, of O'Sheehan's which put out pretty bad food. The main dining rooms were on a par with most chain white table cloths restaurants. The buffet? Well it was a buffet, that about says it. Great omelets though. It could get a bit crowded during the mealtime rushes. I ate at the Sushi bar, great; Cagney's, very good; the Asian restaurant whose name escapes me, good and, Le Bistro, excellent. Reservation times were honored; but, the restaurants were never overcrowded, I never had to wait for a table. Internet: I know most people don't care about internet on a cruise. Unfortunately, I need internet to work, even on vacation. The internet was barely adequate and quit working on the last two sea days before getting to the Azores. No notice from NCL as to why it was out or when it would come back on. After twenty minutes standing in line I learned that someone in Miami forgot to "tune" a satellite. And the internet never worked in Spice H2O which is a shame as the area is a really nice place to relax and have a coffee or a glass of wine. Latitude check in: None that I could find. Activities: There were a bunch, none of which interested me. Ports/excursions: I booked one excursion through NCL in Cadiz to the "White Villages" which are about an hour away. The scenery was great, the guide, not so much. Her English was not very good and she spoke it very fast, although that really didn't matter as she set a pace that left most of the, let's call us no longer young, group twenty or so yards away from her so that we couldn't hear what she said anyway. I enjoyed wandering around all of the ports through great architectural neighborhoods, stopping for a cappuccino or glass of wine. Food and drink at the cafes and restaurants was dirt cheap by American standards. Drink packages: You'd have to drink from breakfast until going to bed to make the cost of a drink package pay off (well maybe not quite that much). But, if you get one of the higher priced packages and get it as a perk, the $20 a day mandatory tip is a pretty good deal if you look at it as the cost of the drinks and a tip. I'm mostly a wine drinker and while the offerings weren't great, they were quite drinkable. The backbars looked to have most of the "top shelf" liquors you would expect. Entertainment: The primetime acts/shows that I saw were all very good. The lounge and pool deck singers and musicians were okay. NCL app: It worked nicely, showing what you have spent, what the entertainment schedule for the day was and what reservations you had. iMessage, for those with an iPhone, worked well. A couple of other things: I was apprehensive about the ship being crowded as it was sold out, or close to it. Other than in the buffet, I never felt crowded. I'd say the median age of passengers was mid to late sixties. If you are young and looking for some nightlife, you might want to stay away from a transatlantic cruise. Read Less
Sail Date April 2019
We recently booked a back to back cruise on Rhapsody of the Seas. The first segment was transatlantic, Tampa FL to Barcelona. The second from Barcelona to Venice. In fact, these were really two separate cruises. Segment 1 - The ... Read More
We recently booked a back to back cruise on Rhapsody of the Seas. The first segment was transatlantic, Tampa FL to Barcelona. The second from Barcelona to Venice. In fact, these were really two separate cruises. Segment 1 - The Tampa-Barcelona leg of the cruise started out extremely well. Boarding in Tampa was a breeze and we were on board and having lunch in no time. The sea days were very pleasant. The food in the Windjammer cafeteria was varied and quite acceptable while the food in the main Dining Room was excellent. The menu included Prime Rib (more than once) and Rack of Lamb, Service was also excellent. RCCL had made a mistake, assigning us early dining time instead of late but that was easily corrected. Our cabin was quite small and, like the rest of the ship somewhat dated. It did not even have a mini-bar or refrigerator. Storage space was likewise quite limited but we made do. Our cabin steward was an old pro and handled every detail without having to be asked. In short, this first segment of the cruise went by too fast Segment 2 - This second part was so diffferent as to almost have been on another ship. Because RCCL had made a mistake with our dining time before I made a point of contacting them before the end of segment 1 to make sure that everything was as it should be for the second segment. I was assured that everything was taken care of. On the day of "checking in again" in Barcelona I discovered that the same error had been made in our dining arrangements. I immediately contacted Guest Services and was assured that the problem had been corrected. When we proceeded to the Dining Room that evening we found that the D.R. staff had no idea about the change. Finally the Head Waiter took us to an unoccupied table, where we sat and waited. And waited. And waited. Finally at 9:15 a waiter appeared, apologized for the delay, left us a glass of water and took our order. Then we waited. And waited. And waited. Finally at 10:00 we got up and left, explaining to the Maitre the problem with the service and requesting a new table. Finally the next night we started getting normal service. I can only assume that our first waiter felt 'put upon' by being assigned another (our) table and decided to let us know. In any event, this put a pall on the remainder of the cruise. Additionally,a few nights later the air conditioning in the ceiling decided to leak water on both our nightstands at 10:30 in the evening. Fortunately the crew was able to fix the problem in about an hour. During the entire second part of the cruise there seemed to be a marked tendency on the part of the crew to be less friendly and less helpful than during the transatlantic segment. I will not book on Rhapsody of the Seas again. Read Less
Sail Date April 2019
I wanted to visit the Azores and try a transatlantic cruise for the first time. Unfortunately a week before the cruise NCL decided to shorten our 12 day to a 10 day and eliminated 50% of our ports, I never saw the Azores. They canceled ... Read More
I wanted to visit the Azores and try a transatlantic cruise for the first time. Unfortunately a week before the cruise NCL decided to shorten our 12 day to a 10 day and eliminated 50% of our ports, I never saw the Azores. They canceled Portland England as well which we could have dealt with. They did all this to displace their guests in order to put the Getaway to dry dock earlier than anticipated. Saw the dry dock results, looks like Starbucks was added onboard and new furniture. I'm not sure why that was necessary to ruin our vacation to complete this upgrade earlier for NCL. The ship itself was dirty, service slow and passengers mostly upset. We made the best of the situation making some great people but still very disappointed with NCL's decision. Also the 25% credit towards a future cruise was what you had paid for the room charges only on the Getaway? Seemed like yet another way to disappoint us. Carnival has given us 25% off before, due to a hurricane cancellation and it was a % off the future cruise price itself. Was definitely able to see the NCL customer service difference, they don't seem to have any. The ship was dirty, public bathrooms smelt so bad they propped the doors open. Glassware was dirty, received a lot of drinks with a side of lipstick. The entertainment and enrichment activities were lacking. Either sold out so you couldn't attend, or completely pointless like Burn the Floor. Interpretive dance is meant to tell a story, no one seems to know what that was. The rock climbing, ropes course and water slides were closed most of the trip. Not enough shore excursions for the passengers after the last minute change in itinerary. The one we did manage to book, everyone was sick from the cruise. There was some respiratory bug that went around. Just overall a bad cruise experience, I've been on a lot of cruises and I have never experienced anything like this. Read Less
Sail Date April 2019
We have sailed with Norwegian twice before on the Pearl and the Spirit and enjoyed both. The Epic was a huge disappointment. We wanted to experience a larger ship but will not make that choice again. The Epic certainly accommodates a ... Read More
We have sailed with Norwegian twice before on the Pearl and the Spirit and enjoyed both. The Epic was a huge disappointment. We wanted to experience a larger ship but will not make that choice again. The Epic certainly accommodates a lot more people but it does not match that increase in numbers with amenities on board. There are no lounges to sit indoors like the other ships. Seating is all outdoors with minimal shade available. I hate to think what would happen if there was bad weather on an Epic cruise! You hardly ever get to see the sea when inside the ship. It is very dark and gloomy. All views are only avasilable in dining areas but not all. We love O’Sheanans on the Spirit and the fact that booths looked out over the water, not on the Epic. Very dark and closed in. You don’t feel like you are on a ship. It felt more like a casino that manages lighting so you don’t know what time of day it is. It’s was hard to tell where the casino started or ended. Slot machines everywhere. So much space is wasted in shops. There could be lounges for passengers instead. Norwegian never stop trying to squeeze another dollar out of you. The theatre seemed smaller than on the Spirit that carries half the number of people) We never got to see one show because they were sold out before we boarded. We were told we could queue and wait on standby for a seat. Thanks but no thanks. The theatre is so small that even information sessions had to be broadcast to 2 other venues to accomodate people. The lifts were a nightmare and often out of service. There are only 2 lift wells on a ship this size? It was chaos getting on and off. Bad luck if you couldn’t manage a lot of stairs, you will spend a lot of time waiting for a lift. There is no promenade deck. The walking track is a section on one side of the ship with a 2 way path painted on it. We missed the games and bingo etc that are usually held in the lounge on other ships. Everything centred around the atrium (with little seating), which by the way is not what it is on other ships. No grand stair cases on the Epic. On this cruise we shared every port with the Star. That meant that around 6,000 Norwegian guests hit the port at the same time as all the other ships. The ship and the ports were way too crowded. I think it has put us off cruising all together. This particular cruise had a real discounted feeling about it. Read Less
Sail Date April 2019
Our first time in Haven on Transatlantic Cruise this April 2019. We had such high expectations based on everything I had read. Took two days until we met our Butler - were we supposed to track him down? Snacks we preordered before the ... Read More
Our first time in Haven on Transatlantic Cruise this April 2019. We had such high expectations based on everything I had read. Took two days until we met our Butler - were we supposed to track him down? Snacks we preordered before the cruise were never delivered. Did not prebook anything - was told to wait and let the Concierge do it. Finally met him on 2nd day and got 2nd choice on 3 of the 6 dining venues we wanted. Should have just done it myself prior to cruise. The food in Haven is quite excellent but on a 15 day cruise the Chef has got to change the menu up a bit!! It is an excellent menu but the same, day after day. There are two soup choices and three desserts for lunch and dinner. Can't the chef use some creativity and vary that up a bit. Ice cream - vanilla or chocolate -and we found out from a different waiter, also macadamia nut. Can also get lemon sorbet daily. We wandered thru the buffet one lunchtime and saw gelato and so many other flavors, that we can't get! A few more Butler issues- why did it take a guest on day 7 to tell us about the "express" elevators or day 10 when a guest explained to us about the special phone in our cabin? We only asked our butler for one thing. After a week of daily snacks - we asked for fruit and some chicken, egg or tuna sandwiches. We specifically said no chocolates, cakes,or ham or pork. Within the next week we got our request once and then back to the ham and chocolates again. Shore excursions were fine except for when our tour in Mallorca was cancelled. At Shore Excursions we picked out another tour and was put on the waiting list -#19. Settled for our third choice. Question - if NCL cancels a tour, shouldn't we be bumped to the top of the waiting list? We did make it down to #9 so there were some cancellations. Complained but told "Sorry, Corporate Policy"!!! There was one lecturer on board, a very dry British lady telling us about each port. After attending her first lecture, we had enough and waited until the Epic decided to show her lectures on the TV so we could watch from our bed. Would we go Haven again? If I'm on a 4100+ passenger ship, definitely yes! Would I ever go on the Epic again - never!!!! Read Less
Sail Date April 2019
Just got back from the TA cruise to Barcelona. We cruised with Norwegian 3 times before, but first time on Transatlantic. Despite many negative reviews on Epic I have to say everything was almost perfect and exceeded our expectation. ... Read More
Just got back from the TA cruise to Barcelona. We cruised with Norwegian 3 times before, but first time on Transatlantic. Despite many negative reviews on Epic I have to say everything was almost perfect and exceeded our expectation. Embarkation took 5 min. because we spent the morning by the pool at a hotel and didn't come to the terminal until 2.30 pm. Nobody in the terminal by that time, of course. Went straight to our cabin that was ready waiting for us. The cruise was sold out, so we kind of worried about the crowds on board, but there was literally no lines nowhere except maybe at the pool bar in some afternoons, but even then the wait was like 5 min at the most. After a couple of days we were puzzled about where all the people are and even asked different crew members how many passengers were on board. The answers were consistent - about 4,320. So it was sold out, but it didn't really feel at all. Maybe has to do with the demography, but we never regretted that! All bars and restaurants were good. The music bands were awesome! Didn't see any of the shows in full, but sneaked in a couple of times to stand in the back and watch for a few minutes. Nothing really exciting as we've seen them before. The service was phenomenal with almost no exceptions. The crew did their best to accommodate the guests, and they succeeded in that in my opinion. Overall an awesome trip and a beautiful ship! Read Less
Sail Date April 2019
I really enjoy cruising and the idea of a transatlantic including the numerous ports of call is what attracted me. I had never cruised with Norwegian before. I will definitely cruise with Norwegian. The ship is older so some areas need to ... Read More
I really enjoy cruising and the idea of a transatlantic including the numerous ports of call is what attracted me. I had never cruised with Norwegian before. I will definitely cruise with Norwegian. The ship is older so some areas need to be refreshed. There were more people on board than expected so there were line ups for the entertainment areas as well as the educational activities. After a few days, the problem with the educational activities was rectified. The pool sites were really well kept.There was the Spice H2O pool, were it is more quiet! Then there is the other pool where you have availability to listen to music and the Garden-Café is right there. There is food at this Café at all times. The sea was so calm all the way across and time just flew by. There were lots of fascinating activities including live bands where the music was really great. I truly enjoyed the free-style dining. There were lots of choices and the menus were delicious. The service was also excellent in these restaurants. My cabin was small but very comfortable. I could enjoy the balcony when I wanted quiet! The ports of call were great and I am very pleased with each shore excursion that I booked with the ship. I would do it all over again! Read Less
Sail Date April 2019

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