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3 Helpful Votes
Sail Date: December 2017
We chose this cruise because of the timing and the chance to travel on a new ship. We had booked 15 months prior and booked a Grand Suite for two couples to travel together. Initially given 13001 which was sold to us as a two bedroom ... Read More
We chose this cruise because of the timing and the chance to travel on a new ship. We had booked 15 months prior and booked a Grand Suite for two couples to travel together. Initially given 13001 which was sold to us as a two bedroom suite. By chance I was following Cruise Critic and discovered in August 2017 that 13001 was in fact a one bedroom suite (not suitable for 2 couples) After much back and forth with MSC Australia was finally given 11001 at the 90 day deadline due to the demise of an American travel agency(Legendary Journeys) The itinerary alteration meant that we were transferred by bus from Venice to Trieste no problem there. Embarkation was extremely smooth and all was good- it wasn't going to last. Other issues - on the first day they asked us to register our credit card which we did at the machine in the atrium. Two days later receive notification that due to a technical error our card needed to be re scanned. Our credit card had in fact had an authorisation made for $250.00USD to "American Airlines Paris" . We attended reception and were told that this authorisation would be removed after about 10 days and that they were sorry for the error. We were given 1gb of internet access to check our financial banks. This did not just happen to us but also to a lot of others as well. I believe that this is actually an offence to provide my credit details to a third party which has not been authorised by me. The ceiling fell in on the deck next to MSC shop smashing onto a marble table, lucky no one sitting there. The glass on the walkway shattered on both sides and the glass on the rear of the boat shattered (covers the rear lift) The staff had little or no training (7 hours I believe) The MSC watches worked but the staff had no idea how to use them. We were lucky and found an English waiter who had used them before and she trained us. We then had to show the other staff when we wanted drinks etc. With the majority of the passengers we were also very sick with a flu type illness and a shocking cough from about day 7 FOOD. Buffet self serve very average and the food was never hot. They closed the large buffet on deck 8 at night meaning that this crowded the dining rooms. Dining room staff really tried hard and service was good On arrival at Miami we were made to be out of our cabins by 7am. We were in Black group and in the theatre by 7.15am - we sat for another hour then leaving the ship to find absolute chaos in the terminal. A lot of people searching for bags that were not there. As more people came off the ship the problem got worse to the stage that police were called to try and stop a riot. Finally after 2 hours staff decided to let everyone find there own luggage as they had mixed all the colours up. The terminal staff were just shaking their heads. Entertainment = Unless you like opera nothing to see here the duos and band were extremely average. The theatre holds 922 people- the ship holds 5000 odd passengers the shows do three sittings which you must pre book your seat. Doing the maths only 2766 people can get to see the shows anyway so just under half the ship cant see them. We will NEVER EVER travel MSC again Paid a lot of money to be guinea pigs never again. Finally on the last day they asked that if you wanted a ship survey to complete a form and lodge at reception. Did that but still waiting for the survey. Wonder why?. Read Less
1 Helpful Vote
Sail Date: December 2017
Our trip started bad when we arrived on the bus in Trieste and the MSC employees did nothing to help a bunch of older people with their luggage. The sidewalk was not smooth so the wheels on the suitcases did not roll. We were allowed two ... Read More
Our trip started bad when we arrived on the bus in Trieste and the MSC employees did nothing to help a bunch of older people with their luggage. The sidewalk was not smooth so the wheels on the suitcases did not roll. We were allowed two suitcases each and some hand luggage. When entering the building I tripped on a piece of carpet that was bubbling up and fell onto my knees. After two hip surgeries that was not really pleasant. But I went on the ship anyhow since we planned this for a long time. Something not understandable was the fact……NO SWIMVESTS in the room. We were notified that we hat to go from the 12th floor to the 7th floor - to the theatre to get our vests in an emergency…SOMEBODY EXPLAIN THAT TO ME…..a fire breaks out… half of the ship goes under and I have to go 5 floors to get a swim vest. HELP!!!! Good 1/3 of the ships front was closed for “normal” passengers and reserved for the upper 1%... yeah I am trying to be funny…so if you wanted to get to the top of the ship that had all the fun stuff - you had to go to one floor with the elevator then down the steps to the other floors to bypass the VIP area for the Yacht club and back to the front over more steps etc etc… to find the pools and extra entertainment. Come to think of it most of the places/bars/cafes were closed in the early evening.. never seen anybody but the smokers sitting outside of the places…. But then we were sick most of the cruise and maybe in the warmer weather they were open. Due to the fact that we only watched 5 shows the most, first because there were repeats and second we were so sick we did not feel like sitting in a FRIDGE (theatre) for a while – I can not say how fantastic all the shows were but the ones we saw I did like and they were to my taste very good. The ship looks great but like so many people brought out - the trip was not always pleasant. Balcony cabins were 14m², window cabins larger than that for less money.. this is a first. There were no hooks for a overcoat or a hat when you come in. No chair to hang your jacket for a moment. The closet was two small for a 20 day trip, but I guess it is supposed to be for shorter cruises in the Caribbean. The toilette did not work at times. Nobody took the time to advice where the next working toilette would be. One thing that I really resented was the fact that we received a note one night that our excursion was not available in German. Their offer was to do the trip in English or If we wanted to switch trips to call them. So called the reservation desk anyway to make sure it was ok to go on the English trip. The young man said it was ok like that and that I don’t have to go to change anything. In the morning presenting our voucher for the trip the girl said: this is for a trip in German. I explained her that I called and a bit annoyed she told us to sit on the side. After us came 2 more couples speaking French - she booked them on another trip right away. So I asked her why these people had priority and then she took time to send us to another bus. It was not the trip we booked and actually it was a bit more expensive. Since it was not any fault of ours and it was in another language then we wanted I found it very very bad that they charged us the difference of the two trips. NO apology ever… no wait naturally the employees on the end of the line apologized a million times but we all know there is no meaning behind that one. After that we did not book any more trips with MSC – plus we were sick for the rest of the cruise. It was mentioned before that the lines on the Reception were long almost through the whole trip. We were called 3 times to activate our credit card since the computers did not work and they had many problems. The bill on the end was accurate and even though I wanted to stop some of the service charge – I left it - since all this was no fault of many service people that did give their all to make this mess work. In our dining room we had Fernanda as our Server and she was always friendly and tried to make things work - very professional - and she had a way to make you feel that you are the most important person on the ship. Also we had an outstanding young man from South Africa that did serve us with a smile on his face that could melt hearts and was always very professional and accurate. Most of the service people were friendly and tried their best, some more than others. The buffet well…. The one upstairs had a carvers station where I went one time the man did not understand a word in English so he cut my roast and when I did not want the big piece of fat in the middle he gave me the rest of the slice which was as big as a mozzarella stick I had on the plate. When I stood waiting for my next slice of beef since there was about one bite on my plate he asked… more? Noooooooooo. The buffet downstairs had mostly the same food…Hamburgers Pizza Hotdogs and mostly dry chicken. Generally it was not hot anymore. If there was anything else that was good it was usually empty. Yes they had salads and in the beginning some nice desserts that got less and less on the end. Coffee was good, orange juice some very sweet unidentifiable drink. Brrrrrrrrr. The food was split, some of it was very good and interesting, some of it was blah… on our table many ate the *free* steak that was an extra menu offer daily. Since we got sick on about the 6th day of the trip…. we did limit our food intake and spent the most time in our room sleeping, having night sweats, chills and fever. A friend inquired at the reception if there was anything going on with some flu or so but they said there is no problem. The funny thing is that people were coughing and some sounds were coming out of them that I never heard before. We still are not over this - 2 weeks after this trip - and feel like coming out of a nightmare. There were too many flaws, complaints and many people already brought them up. Some were to expect on a new ship… some were just to much to be ignored. When we went on the last floor of the ship in the beginning where the entertainment for children was I noticed on a service door and the service steps behind it big brown blotches -down the steps - like something leaked. If I remember right that was just about when the toilets did not work. The pool area smelled very bad and I thought if that was the norm I would not let my kids go into this area. The situation got better though and by the time the weather was better and the pool was filled it was clean as a whistle. Do we have good memories of this cruise, yes thanks to the hard working crew that did their work - some things were pleasant. We had nice people at our table and the staff was very friendly and made us feel comfortable. But then the complaints I have were not the staffs fault but MANAGEMENT that did not care enough for the people on that boat. It was like they did us a favour letting us on the ship and did not care about all the problems that occurred. MSC has many minus points on my list and that world cruise in 2020 I looked at will have to be with another company. Read Less
3 Helpful Votes
Sail Date: December 2017
The breakfast, lunch and dinners were the same each day at both of the buffets. The lunch buffet was the same as the dinner buffet. I couldn't wait to get off the boat in the different ports so I could enjoy some good food. The buffet ... Read More
The breakfast, lunch and dinners were the same each day at both of the buffets. The lunch buffet was the same as the dinner buffet. I couldn't wait to get off the boat in the different ports so I could enjoy some good food. The buffet food wasn't of very good quality. The quality of the food was of the same quality as a person could find at any cafeteria. IHOP has a better selection quality. Many times it was difficult to find a table to set down to eat at the buffets. At times there were shortages of plates. There were very limited food options for vegetarians and vegans. The public rest rooms were out of order a lot of the time. Getting off and on the ship was very slow. There were usually only one or two ramps available and some very long lines of passengers waiting to get on or off. The crap of bringing the yacht club passengers to the front of long lines of people who were waiting to get on or off of the ship was very unprofessional. They treated the non-yacht club members very disrespectfully. They tried to nickel and dime the passengers to death. There was a extra cost "Package" for this and that and all kinds of the things cost extra that should be included in an all-inclusive cruise. Charging a service charge on already over-priced drinks is almost criminal. The same singers and bands played every night in the bar areas. If I pay good money for a cruise I expect a variety of entertainment. Not a good variety of daily activities each day (pretty much the same every day). The ship itself was very nice. Read Less
2 Helpful Votes
Sail Date: December 2017
At the dinner the food look and taste like I was in Jail ,not in a cruise ship!! The was not ready that ok but I travel a lot with msc i am a BLACK MEMBER witch mean that I took msc very often ,but this time is really the last time ,if ... Read More
At the dinner the food look and taste like I was in Jail ,not in a cruise ship!! The was not ready that ok but I travel a lot with msc i am a BLACK MEMBER witch mean that I took msc very often ,but this time is really the last time ,if you go on a cruise for the food forget this one . This is the first cruise that I saw so many people sick like this . The buffet food was cold and not much variety ethnic corner had tacos every day WoW Never change every day tacos , It seem to me that take more time to put the good things in the buffet never have to wait for pizza hamburger tacos but if they have shrimps or smoke salmon they make you wait to discourage you ,than you take a hamburger tacos or pizza. Worst food cruise I’d never had !!!!! Read Less
1 Helpful Vote
Sail Date: December 2017
I will preface my comments with some background. This cruise was our 15th. Until recently, we selected cruises based on cost but now that we are both retired, itinerary and season are weighed. Our favorite ship so far is the MSC Poesia. ... Read More
I will preface my comments with some background. This cruise was our 15th. Until recently, we selected cruises based on cost but now that we are both retired, itinerary and season are weighed. Our favorite ship so far is the MSC Poesia. Our favorite cruise destination is a toss up between Alaska and the Baltic. Our family tent camped for decades so we are used to adjustments and getting by with what we have. We enjoy cruising because it takes us to many places we may never get to and because there is a great feeling of adventure on the open sea. We have sailed MSC once before, once on NCL and 6 times on both Carnival and HAL. This cruise was the inaugural sailing of MSC Seaside, originally scheduled from Venice to Miami but later changed to Trieste to Miami. The expectation of this new style ship was alluring. There was a great following of its construction on Cruise Critic and constant updates over the past year. Captain Scala posted videos online and we were so excited to be a part of this adventure. Now to the review! We arrived in Venice for 2 nights as planned. When MSC announced the port change to Trieste, they also announced plans to bus passengers from Venice to Trieste on the day of sailing. We arrived at the Venice port at noon along with 1,000 others. Buses departed every 30 minutes for the 2 hour ride to Trieste. We had to wait in line for over an hour to board a bus. Upon arrival, only 2 buses at a time were able to release passengers, so we had to wait 40 minutes to get off and go through embarkation. While embarkation was quick and easy, we later found out that we were not given any drink vouchers that were included with our Fantastica experience. Also, there was another person included on our account whom we did not know. All this was discovered when on board and in our cabin. We went to the front desk, waited for 30 minutes and were told the unknown person would be removed from our account. By the second day, the person was still not removed we found there were charges on our account the first day that were not ours. We returned to the front desk that evening (11pm) and had to wait 2 hours in line to get all this resolved. There was no apology only a comment regarding their system issues. MSC has kiosks were passengers register their credit card for on board charges. This must be done within 48 hours. We did it on the first day. It was very quick and easy and we thought we were all set until we got a letter stating that we had to repeat the process because of a system problem. We tried to re-register the card but it didn't work. After another 30 minutes in line at the desk, we were assured everything was in order and our card would be billed at the end of the cruise. No explanation of why this happened and no apology. This became the theme of the cruise - if there is a problem, it is due to system failure or it is was our fault. MSC accepted no responsibility and provided no resolution unless the problem was tangible, like water dripping from the ceiling of our cabin. Oh, yeah! We were assigned to interior cabin 13065, Fantastica. For us, this was a great cabin! During the Cabin Crawl, everyone was impressed with the size of our cabin. All the cabins along the side of the ship are quite narrow. Ours was wide. It measured about 13 ft x 14 ft or 182 sf. We had ample room to move around beside the bed and more than enough room to access the bathroom. Our only complaint was the location of the TV which made it awkward for 2 people to watch TV unless both were laying in bed. At 5:30 am on day 3, I woke up to the sound of water dripping from the ceiling over the TV and onto the desk where all our papers, phones and cameras were sitting. Fortunately, the electronic devices were only splashed but all the papers were soaked. I grabbed a towel to soak up the water on the desk and carpet and then called the front desk to inform them of water leaking in our cabin. His comment was, "Are you sure it's water leaking?" Yes, I'm sure! And then he said, "We are in the process of docking at port. When someone from Engineering is available, we'll send them to investigate." About 5 minutes later, there was a knock on our door. A hotel manager asked about the water leak, took a look at it and called someone. Then the room steward showed up, and a few minutes later, 4 men in overalls with ladders and tools began tearing apart the ceiling panels. We had to vacate our cabin for 4 hours. And once again, no apology from anyone, no note to say the problem was fixed, no explanation - nothing! We were not expecting an upgrade or anything like that but a simple phone call, note, or personal comment from management stating their sincere regrets for the situation would have been appreciated. Our Main Dining Room experiences turned into a daily highlight. We requested early dining but were assigned late dining. Our cruise card and cabin account stated we had Anytime Dining. Late dining is scheduled to begin at 8 pm. We arrived 5 minutes early and joined the line, however, the service for early dining took so long to complete that the doors were not opened until 8:30 pm. This happened the first two nights. When we requested decaf coffee at the end of our meal, we were told decaf is not available unless we pay for it. That was not acceptable to anyone at our table or the next one and we complained to the head waiter, Pasquale. He explained that he could give us instant decaf but that brewed decaf would not be available in the MDR until after the ship docks in Miami. Again, we objected. Pasquale then said he could not do anything about it that night but he assured us that we would have decaf the next night. The next day, our request for early dining was accepted and we were given a new table and a 6 pm start time. That’s how we found out about the slow service causing the delayed start for the late dining. Our table must have been the last one to order, get served and get dessert because we were among the last folks out of the dining room at 8:15 pm. We were served decaf coffee though! However, we discovered that Pasquale was no longer on duty in the MDR. When we asked about him, we were told that he was reassigned to the Marketplace Buffet on deck 8 because, and I quote: “he was too fat to get between the tables” of the MDR! Unbelievable! We think he was reassigned because he spoke up for us. When we tried to find him in the buffet, we were told he was reassigned to the crew’s mess. Dining time was reduced by about 5 minutes each night until it reached 1 hour and 35 minutes. So, that's the way it went for the whole trip. Enough already! Let's talk about the ship! This is the first ship I have been on where I felt like a second class passenger! There is a definite distinction between the “have’s” and “have not’s”. Yacht Club is the way to go if you want a deluxe experience. Can't afford YC? Then pay for the Aurea Spa to get the next best thing. Don't feel like paying extra? Then you will get less. Deck seating on this ship is not plentiful. This sailing was 2/3 full, so 1,800 people less than capacity. We did find seating but not in ideal locations. All the available deck space at the front of the ship on decks 8 and 18 are reserved for “first class” passengers who paid extra. And you will be reminded of it if you forget. Besides the large signs, there are “guards” posing as towel clerks stationed at the entrances to check your status. The zip line is free. Woo-hoo! If you ever wanted to try zip lining, here is your chance! If you have ever been zip lining, then this one won’t provide any excitement for you. It’s basically a slow ride over the pool but it is worth doing it once or twice. There was never a line on our sailing. There are 4 water slides - 2 are free and 2 are not. The free ones are okay. Even though the slides go over the sides of the ship, you cannot see or tell that from in the slide. It was not a thrill ride. However, the other 2 slides did look exciting because they combine the water slide with an electronic video game. I’m not into gaming but for the younger folks, this looks like something you want to do, especially if your parents are paying for it. Deck 7 aft swimming pool is adults only. It is 6’5” deep all around. Not many were using the pool. What was MSC thinking when they designed the deck 17 mid-ship Jungle pool? The chlorinated water and low ceiling makes it feel like the pool at the YMCA. The only place there is sunshine is directly over the water in the pool. This pool was used by families but not sunbathers. WiFi on board was poor in our cabin. The server connection constantly failed. MSC for Me has good features but without a connection, it’s useless. Theater shows were repetitive and I can only give a “thumbs up” to the few shows that did not involve opera!!! Way too much opera from singers who are diva wanna be’s. We quit going after the second music only show. IMO, the shows were pretty lame. MSC scheduled 3 shows per night. Some were not well attended, which makes it hard on the performers to give their best. Just writing this review is depressing me. There is a saying that “there is no such thing as a bad cruise.” After this cruise, I still agree with that saying because we did enjoy nearly all the ports of call, our cabin, Irina, who greeted us each evening in the MDR and so many of the Cruise Critic members we met on board. Overall, the cruise itself was good. I wish MSC all the best. I don’t think MSC learned anything from the previous bad experience in the USA market with the Poseia. And as Pasquale found out, lessons learned on the Divina are not going to be tolerated on the Seaside. Maybe MSC will prove me wrong. We have a cruise booked on Divina for March 2018 as she returns to sailings in Europe. PORTS: Messina - Godfather Tour was excellent. Beautiful sights in Sicily. Mallorca - HOHO recommended but maybe take the city bus into town to catch it rather than at the port. We had to wait an hour. City bus line is long but there is a bus every 5-10 minutes. Barcelona - Gaudi anything! Cadiz - Went to Seville for the day Funchal - Private tour into the mountains. Awesome! Tenerife - Why did we stop here? Days at sea - Great weather! Sunshine and upper 70's every day! Antigua - Nelson Dockyard by local bus #17. Only $2.50 pp one way. San Juan - Our 5th time. Lots of stores closed for remodeling. Miami - Embarkation issue caused 2 hour delay. Read Less
9 Helpful Votes
Sail Date: December 2017
My wife and I chose this cruise because it was part of a package that included four days in Austria, where my wife has dreamed of visiting all her life. The land tour was excellent. We were very much looking forward to boarding the ... Read More
My wife and I chose this cruise because it was part of a package that included four days in Austria, where my wife has dreamed of visiting all her life. The land tour was excellent. We were very much looking forward to boarding the Seaside and had been following the Captain's Facebook postings prior to sailing. His enthusiasm was contagious. But the ship was not ready for sailing. Our first apprehensions came when we boarded and had trouble finding our cabin. No one offered directions, and MSC personnel we asked didn't seem to have a clue. I finally discovered it, after making several wrong guesses. The carpet on the corridor approaching our cabin was unbelievably stained and dirty, as if the ship had been in service for a long time already, even though this was its first cruise. The cabin was about what we expected, but the bathroom—especially the shower—was really tiny. And the beds were set up individually instead of as the queen bed we had requested and which had been noted on our embarkation papers. From the start, the food was more than acceptable, often even outstanding. The main problem came at breakfast: the dining room was unbelievably slow; the buffet kept running our of coffee and/or cups and/or milk. And there was a pillar at both coffee/tea/milk stations that made it a challenge to maneuver for a cup and then get to the urns without bumping into other passengers repeatedly. This became a daily ritual that we ended up just chuckling over. Design flaws abound on this ship: it seems designed more for appearance than for utility. Being part Italian, I am quite familiar with the principle of "la bella figura": it's got to look good, even if it doesn't work correctly. I should mention too that there was a piece of wood with three sharp screws sticking out of it taped to the back edge of our sliding closet door. I discovered it by puncturing a finger on one of the screws. I reported it to Reception, was asked if I wanted a band-aid, and assured that someone would be sent to remedy the situation. I declined the band-aid; and the piece sat in our cabin for about 10 days before mysteriously disappearing. One bone of contention, which we are still trying to work out, was a "cabin credit" of about $178 we were told we would have. We inquired several times about it at Reception and at the Voyagers Club Desk and nobody knew anything, nor did they seem eager to get to the bottom of it. Another disappointment: some of the early publicity mentioned a deck that would permit walking the circuit of the ship. Since I am a committed walker, I looked forward to it. There was no such deck. The closest was deck 7, which an MSC deckhand told my wife was the one I was looking for; but when I went there I found it dead-ended before completing a circuit; and then I saw signs that passengers were not permitted there anyway, since it was a lifeboat-staging deck. All in all, this was not the "dream cruise" we had been sold. This was not the state-of-the-art dream ship either. But the ocean was still the ocean. The lower-echelon crew (cabin stewards and food service personnel) were very personable and helpful. And the entertainment was not bad, unless you don't like opera. Our first experience with MSC may very well be our last. Read Less
18 Helpful Votes
Sail Date: December 2017
We booked in August 2016 for a December 2017 sailing because, its a new ship, Italian food and crew (I'm Italian). Good ports of call. Sanitary conditions were deplorable, it was not mandatory to sanitize hands entering dinning rooms ... Read More
We booked in August 2016 for a December 2017 sailing because, its a new ship, Italian food and crew (I'm Italian). Good ports of call. Sanitary conditions were deplorable, it was not mandatory to sanitize hands entering dinning rooms like other ships.. At the buffet passenger handling food and putting it back. Food servers not wearing gloves. After a week my wife had severer diarrhea Doctor stated "she has a food borne illness". In the hospital after two visits she received an IV to replenish body fluids, stayed in bed 7 days. A THIRD OF THE CRUISE. It was standing room only at the hospital. It cost us $328.40 for the visits. MSC made a fortune at the hospital. SMOKING ALLOWED at all the outside areas. Not able to use the pools, eat outside or just taking a walk on the deck because of the stench of cigarette smoke. (Second hand smoke is just as bad as smoking).Paid extra for a veranda never used it because of a cigar smoker from one of the other verandas. I complained to no avail. We never would have booked if we were informed smoking was allowed in all outdoor areas. They should have had a designated area for smoking not all of the outside areas. Now the food that I was looking forward to. Dinner Menu: 4 entrées choices one was vegan, if you wanted a steak or lobster it was $20.00 more. There are more dinner choices at Mac Donald's. All the shrimp meals were served with the shells on. I ordered a seafood platter the shrimp were breaded and fried with the shells on. The chicken cordon bleu was fried not baked. The fish filets were like leather overly fried. The portions were children size, if you wanted seconds you had to wait a half hour. When arriving at a port first thing we did had a good meal. I hate being so critical, I spent over twelve thousand to MSC. We should have been treated better. Read Less
16 Helpful Votes
Sail Date: December 2017
This was the 20 day maiden voyage of the MSC Seaside from Trieste, Italy to Miami, Florida. I would liken this to a new ship's sea trial voyage to fix operational and equipment at sea. I was expecting a few problems but not as many as ... Read More
This was the 20 day maiden voyage of the MSC Seaside from Trieste, Italy to Miami, Florida. I would liken this to a new ship's sea trial voyage to fix operational and equipment at sea. I was expecting a few problems but not as many as experienced on this cruise. The ship is beautiful but run by incompetent management. The staff was poorly trained, especially in customer service and the sit down restaurants. We stopped going to the regular restaurants for breakfast and lunch at the Seashore Restaurant because of extremely slow service. We changed waiters at the evening meal to Hari Wibawa Adnyana because our assigned waiter was too slow. Hari had previous experience and was fantastic even though the food was mediocre on most occasions. About 60% of the elevators were operational during the whole cruise, including the disembarkation day. For a ship of 4000 passengers, working elevators are a must. Although we did not experience it, there were toilets that did not flush and no running water in cabins after 5 days at sea. The evening theater entertainment was amateurish and very short (about 30 minutes) due to a very undersized theater for the size of ship. There was nothing that made this maiden voyage special for the passengers which was surprising. The bakery chef was outstanding and should be given a raise as the breads and baked goods were absolutely delicious. The dismebarkation was a fiasco and we were over 90 minutes late as there were only two people processing departing passengers. Only two people to process 4000 people? My overall impression of MSC management is that they are incompetent in anticipating potential problems areas and very poor attention to detail. I would not recommend MSC Seaside as a cruise ship until there are major improvements in staff training and mindset of the management. Read Less
10 Helpful Votes
Sail Date: December 2017
This cruise was for our 20th wedding anniversary. The ship is gorgeous! The ziplining was great. The entertainment group did a wonderful job, so many beautiful costumes. The evening entertainment was not THAT great. No comedy only a ... Read More
This cruise was for our 20th wedding anniversary. The ship is gorgeous! The ziplining was great. The entertainment group did a wonderful job, so many beautiful costumes. The evening entertainment was not THAT great. No comedy only a few Karaoke nights. Lots of things to do with the children. We ate in the main diningroom only a few times. It took forever to receive our food. We were just receiving our dessert's as the next group were preparing to enter the restaurant. We were the last ones to leave the restaurant. We found it easier to eat at the buffets. Long waits to enter the ship while at the ports due to the fact they only had one person scanning your room card and only one person at the security machine. They need to speed this up a little! I did not do any shore excursion thru the ship, but they had plenty to choose from and everyone we spoke to had a good time. It was very easy embarking, disembarking.....well we can not blame it on the ship. We had to be out of our room by 7 AM. We were scheduled to get off at 9:15 AM. We finally stepped off the ship at 11 AM. All in all, we would go back on the ship, it is beautiful! The staff was wonderful, and it was great seeing quite a few familiar faces from the Divina! Read Less
10 Helpful Votes
Sail Date: December 2017
I did a transatlantic last year with ncl . It was really good so thought I’d try msc as dates were good. The idea of being first in a cabin was enticing and all pictures looked good.......but what a mistake.this ship was not ready to ... Read More
I did a transatlantic last year with ncl . It was really good so thought I’d try msc as dates were good. The idea of being first in a cabin was enticing and all pictures looked good.......but what a mistake.this ship was not ready to sail. So many issues to list but the worst were poor sanitation. We had to change cabins as toilet did not flush but you’d find it hard to locate a public toilet that worked. I got fed up with seeing not working notices. Hand washes ran out as did the washing facility the restaurants. They were contioout of action. The biggest issue was the air conditioning levels. In many public places you either froze and then defrosted as you went into another. The result....98% of passengers were ill with coughs colds and throat infections. Shop ran out of cough remedies and there were lines for the doctor. I have never heard or seen so many complaints in my life. I accept that there can be teething problems but this was more like one big abscess. Will never do this again Cabin shower leaked carpet glue everywhere.food took a long time to come and was more often Luke warm. Waiters did a Stirling job.entertainment was either very good or simply reused the same entertainers in different costumes.if you wanted to walk you had to negotiate chairs pass through the buffet and then endure the smokers area Most stop overs were on a Sunday or a fiesta day At least room service was free but I would have preferred coffee making facilities in room Read Less

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