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272 South America Cruise Reviews

Off 2,000 passengers, 500 were children on Christmas break and summer vacation and totally unsupervised. Running thru the halls all hours of the night, across the dancefloor, blocking stairwells, spilling food on carpets and chairs, ... Read More
Off 2,000 passengers, 500 were children on Christmas break and summer vacation and totally unsupervised. Running thru the halls all hours of the night, across the dancefloor, blocking stairwells, spilling food on carpets and chairs, sliding down bannisters, etc. Our room stewart and dining staff were outstanding. Many of the bar staff were less than friendly. Buffet containers of water were empy several times, and coffee dispensers were cold. The Captain's daily morning announcements were mostly to encourage everyone to book shore excursions with the ship or to book future sailings. There was a lack of sea day activities that were not somehow related to selling a ship product or service. When I got off the ship at one port and asked a Celebrity officer where are we? He said just a minute, I will go ask. The entertainment in the evenings was generally good. The quality and service of the food was very good at dinner in the main dining room and the Tuscan Grill. Read Less
Sail Date December 2017
This cruise had been a long-standing bucket-list item. We have always dreamed of visiting South America and had wanted to do this itinerary for some time. 2017 was the year and we chose the holiday sailing to coincide with allowable ... Read More
This cruise had been a long-standing bucket-list item. We have always dreamed of visiting South America and had wanted to do this itinerary for some time. 2017 was the year and we chose the holiday sailing to coincide with allowable vacation time from our full time jobs. Positives: Itinerary - fantastic! all our dreams came true. South America is magnificent and we are so blessed and grateful for being able to see all the scheduled ports of call. I will cherish the memories made in each port. Cabin - it was good, we had AQ2 9038 which had an extra large balcony that we enjoyed. The room was OK - needed some updates/repairs (we had to prop up the TV so it wouldn’t wobble and fall over - first world issues). BLU Restaurant - after sailing our last 5 cruises in Suites, I was a bit apprehensive of AquaClass - but BLU more than made up for it. Maitre’D Tanya and her staff were incredible. Memorable Staff Members: from stateroom attendant, to BLU staff, to our amazing Sommelier, to Captain’s Club hostess, and GRM - we always felt “special” on board ... that was the “saving grace” of the cruise (see below) ... Cons: here it is ... my apologies - I am usually rah-rah cheerleader for Celebrity - but ... I have to be honest. This holiday cruise was a bust when it came to Celebrity - I don’t even know where to start ... uhmmm, maybe the 500 unruly kids on board that destroyed everything in sight. Ripping Christmas decorations off cabin doors, egging elevators, throwing pizza and ice cream on walls, teenagers having late night parties in the Solarium until 04:00 AM (which our cabin was beneath), body-checking guests as they raced down hallways. It was unreal and the depth of the problem can never be conveyed in words. Then, there was the smoking ... holy ***** - a total disregard for safety and rules. Staff members would *only* do something about it, IF you said something, otherwise, they would walk right by the offending smoker. Between unruly kids, RUDE parents, and renegade smokers on board - this cruise I would aptly label as “uncontrolled chaos”. My DH will never do another Holiday Sailing again - which is an utter shame. I’m sure not all holiday sailings are like this - but this one ruined it for us. For the *first* time ever, we also began googling other cruise lines and I thought I would *never* doubt my loyalty to Celebrity. If you are looking for a “Celebrity” cruise (behaviour, respect for other cruisers, enjoyment) - do not pick this one ... it was, as mentioned above, uncontrolled chaos. Read Less
Sail Date December 2017
Disappointed with the Infinity- one of the older ships, dated decor and I believe due to be de-commissioned later this year to make way for the new Celebrity range. Cabin was clean but small with basic balcony. The cruise was ruined by ... Read More
Disappointed with the Infinity- one of the older ships, dated decor and I believe due to be de-commissioned later this year to make way for the new Celebrity range. Cabin was clean but small with basic balcony. The cruise was ruined by unruly kids whose parents took no notice whatsoever of them running wild- through the restaurants including climbing the trellis, barging through the middle of the dance floor and eating burgers in the Jacuzzi. My husband pointed out to the waiters who seemed powerless to intervene. The resturant was immpossible to get into without a 2+ hour wait unless you wanted to eat at 5.30pm. The reason given was so many Spanish families had booked on this cruise and liked to eat late. The first eve we ate at 11.30pm deapite the resturant supposedly closing at 9.30pm One of the main reasons for out S American adventure was the Chilean Fiords. Unfortunately it was impossible to hear the speaker due to microphone malfunction plus having an open bar with many people talking and children running around. Totally ruined our experience Lastly I think it is important to realise that over xmas there will be a lot of families with children running around. On this cruise over 1/3rd were under age 21yrs. This was never explained to us by our travel agent and something we hadn't anticipated, and certainly will be something we will take into consideration going forward This cruise was marketed as a six star cruise. That it is certainly not. Forget gala balls and new years dances- more like turn up in ripped jeans and baseball hats. There wasnt even a xmas cracker or party hat on the table Very disappointed and will be crossing Celebrity off our list of further cruises Read Less
Sail Date December 2017
We chose this cruise because it was recommended by Butterfield and Robinson. We have traveled three times before on private, Bespoke family trips with them. And previously have stayed in luxurious and unique accommodations. We definitely ... Read More
We chose this cruise because it was recommended by Butterfield and Robinson. We have traveled three times before on private, Bespoke family trips with them. And previously have stayed in luxurious and unique accommodations. We definitely were unprepared for the Xperience. As we approached the ship we saw the rusted anchor and hand painted Xperience sign on the boat. Celebrity lists the ship as being remodeled I think in 2017. The dining room looks pretty good, the reception area about a grade B. The staterooms are another story. New bed coverings and pillows, the rest I don't think had been touched. This ship used to be the M/V Eclipse which came to be in the 80's. The bathroom is like something from summer camp. We were in room 400, Elite ocean view. The most expensive category on the ship. Our adult children were premium ocean view, the second most expensive category. Our cabin attendant George was amazing,efficient and always smiling- a true asset to this aging ship! But even George can't make up for no wi-fi ( had to ask the hotel manager what the password was and he finally gave it to us written on a post it note)- think we were finally able to connect probably twice in the reception area) a TV that doesn't work( only get channels 21,22,30 and only play old DVD's- most of the time you get only 2 of those channels- sometime none- and never lets you watch a whole movie without cutting out- by the way Celebrity lists this as satellite TV. Celebrity also says you can pick a firmness for your mattress and pillow type- never was asked about that. And the bathroom- hope I can post a picture . The food was always served buffet style. Plenty of variety, the quality was pretty much like summer camp- dorm food . The wait staff is attentive and amazing. We just loved them. I got severe diarrhea on the second day,that's six full days on the ship, a long plane ride home and it's still with me as I post today. We had six people in our party and 1/2 got it. I talked to several other guests and they had the same problem. One night I looked around at dinner and one full table of 8 was gone, with two other tables missing guests. In a ship that holds 48 guests, really doesn't advertise any kind of room service, and has no fast food or alternate dining choices available I think that is very telling. Thank goodness they had a ships doctor onboard. Had we been warned that the ship was, as the wonderful guide Karina stated "more like a summer camp" we would have prepared ourselves and possibly booked another ship- possibly the Silver Seas. The Galapagos is a magical very remote place-but for those who want a luxury experience- this truly isn't it. This trip was probably the most expensive trip our family has booked to date. If you look at Butterfield and Robinsons trips for 2018 they seem to have chosen another vessel for their trips Read Less
Sail Date December 2017
I wanted to see South America and I had been pleased with previous Celebrity cruises. I did not expect total mayhem. Anytime dining meant waiting 1/2 to 1 1/2 hours to be seated because they were reserving too many unoccupied tables for ... Read More
I wanted to see South America and I had been pleased with previous Celebrity cruises. I did not expect total mayhem. Anytime dining meant waiting 1/2 to 1 1/2 hours to be seated because they were reserving too many unoccupied tables for large families. Children running on stage during performances. When we boarded, there was an error. Over the next 3 days, I had to be at the main desk 4 times. Because of the long lines and the many errors for other passengers, this meant over 3 hours of my vacation time wasted to correct the original error otherwise I would not have been able to get on and off the ship. They never fully corrected the benefits that I was due to my having been on 4 previous Celebrity cruises. In order to get a table, we had to eat at 6:30. The person seating us had a hard time finding our table because everything had been rearranged to accommodate the large families. Some of the waitstaff were so flustered that it was difficult for them to get the proper food to our table. When it finally came to us, it was not always cooked properly. The sushi restaurant ran out of items on the third day of the cruise. This specialty restaurant was overtaxed and the food was no better than your corner home town restaurant. I wonder how they justify charging extra for this. The tours would come back at the same time. If you were not an Aqua or Suite or Concierge class passenger and the ship was tendered, you would have to wait over an hour in line to get back on board. The cruise staff was flustered because many of the parents did not care to supervise their children and they were scared to upset the parents. Activities were missed because of bad communication. Read Less
Sail Date December 2017
We chose this cruise because the itinerary sounded very interesting and the Viking small ocean ships appeal to us. We have sailed on this ship before (Feb, 2017 and March, 2016) and loved the ship, food, entertainment, shore excursions ... Read More
We chose this cruise because the itinerary sounded very interesting and the Viking small ocean ships appeal to us. We have sailed on this ship before (Feb, 2017 and March, 2016) and loved the ship, food, entertainment, shore excursions and the staff, This particular cruise did not come close to matching our previous trips. The staff were very friendly but seemed overwhelmed. The tours were not planned well and the guides were not very good. We were very disappointed with some of the tours and guides. It seemed to us that the shore excursions were not well thought out and prepared for. We felt like guinea pigs who paid full fair for a first time itinerary. The staff in The Restaurant seemed overwhelmed and rushed. On Christmas Eve our food was served cold and subsequent visits weren't much better. It should have been a relaxing experience and it was definitely the opposite. Viking was definitely not ready for prime time on this new itinerary. They should never have offered this trip before doing a test run. They might have been better off by offering a discounted price to loyal, seasoned VIking travelers and asking them to review and evaluate ports and tour options before offering this cruise to the general public. Read Less
Sail Date December 2017
We are just off the 22-day inaugural Viking Sea “From the Caribbean to the Amazon” cruise (Dec. 16, 2017 to Jan. 6, 2018). While comments about this voyage exist in several threads across the CC boards, I thought I would provide my ... Read More
We are just off the 22-day inaugural Viking Sea “From the Caribbean to the Amazon” cruise (Dec. 16, 2017 to Jan. 6, 2018). While comments about this voyage exist in several threads across the CC boards, I thought I would provide my review in a separate, purpose written site. Having completed 37 cruise with Princess, this was our 3rd Viking Ocean cruise. I’ll try to keep this short and to the point. Summary: Wonderful ship,excellent pols and spa, nice fitness center, great crew and staff attitude, splendid staterooms, very good food. Long mealtimes (too few table staff), and weak, boring at times entertainment. Only two guest entertainers in 22 days! The Amazon ports are uninteresting and some were plain filthy and sketchy (several passengers were victims of pickpocketing and theft – jewelry pulled from their person resulting in mild injury along the way). The Good: Cabins are nice size, comfortable beds, excellent TV entertainment system, and depending on cabin class, either plenty of drawer storage or not enough, a binary choice. The ship is nicely laid out and appointed. The Holiday decorations were tastefully done, nothing extravagant. The food quality is by and large excellent, with a few misses but hey, that’s life. Nicely prepared, reasonable portions, and interesting. The two specialty restaurants are a nice, price-included option if you like the menu choices. The steak in Manfredi’s is superb, but be sure to peruse the fixed menu of the Chef’s Table for the day you want to make a reservation to be sure it’s something you like. The buffet, Pool Grill and Mamsens turned out great food, and the nice al fresco eating area on deck was a favorite hangout of ours. The Caribbean ports were a nice visit, and the Boi Bumba folkloric include show ashore in Paritins, Brazil on Christmas Day was spectacular. The enrichment destination lecturers remain a stalwart of strength in the Viking offering, excellent stuff there all the time. There was an excellent couple singing pop tunes for dancing in Torshavn, if you could find room to dance. Areas for improvement: One needs to remember you are not cruising the Med, and the ports have neither the history nor the ambiance of a Barcelona or Florence. However, the Amazon ports were generally reflective of an impoverished area. Dirty streets, crumbling infrastructure, and a populace looking to make a living off of the visitors, either by selling to or taking from. I had one tour-stop store submit a $480 charge to my credit card bank for a $43 purchase. This issue is under dispute now. A few passengers fell victim to theft and mugging. Some of the price-included Viking tours were crude walk-bys while others were very well done. We took only one extra excursion, Meeting of the Rivers and it was fine. My biggest gripe remains the poor entertainment package. On some nights it consisted solely of a movie in the theater that was also available on your TV. How does the movie “Some Like it Hot” qualify as ship-wide entertainment after dinner? We had only one couple for dancers and three male and three female singers. They were talented and put on a good show, except three of the shows set in the theater were previously done on earlier cruises as specialty acts in Torshavn, the inadequately small, windowless box of a nightclub with a very tiny dance floor. The two production shows were fine. Guest entertainers were limited to two. Mel Mellers is credible funny-man magician who did 2 acts, and Lee Bradley wowed us twice with his operatic tenor singing. He was outstanding. But…that’s it for 22 days. Oh, they threw in two sessions of Balderdash and one of Majority Rules. Seriously, do audience participation games really make up a credible evening main entertainment? Surely not for the prices paid for this cruise they don’t. Sea day afternoon activities were also seemingly light. Recommendations: Return to the earlier dining room staffing levels so it doesn’t take 2 or 2.5 hrs to have dinner. Have more waiters roaming the open air dining tables on deck 7 so you can get your drinks with your meal and not have to wait so long that either you have finished before they arrive, or you wait till the food is cold for the beverage to come. And find a useful purpose for Torshavn, but move the dancing up to the Explorers Lounge. This is a much better venue. And please improve your afternoon and after- dinner activity offerings beyond just one at each time. I have never written such a negative review of a cruise in all our voyages, and it pains me to have to write this. We have a reservation on the Viking Sun 2019 World cruise made last July while sailing the Into the Midnight Sun aboard Viking Star, but this Amazon River cruise has badly shaken us and we are re-considering. We could not stand 127 days like the 22 we just endured. Read Less
Sail Date December 2017
An older ship, it has an awkward layout (for instance, rear MDR is only accessible by rear stairs/elevator; several floors cannot be walked tip-to-tip without going outside; some spaces are buried inside orthers). The ship needs new ... Read More
An older ship, it has an awkward layout (for instance, rear MDR is only accessible by rear stairs/elevator; several floors cannot be walked tip-to-tip without going outside; some spaces are buried inside orthers). The ship needs new paint, furnishings, and carpet. Looks tired. Cleanliness an issue. Our cruise was used as a training exercise for PR Chinese staff headed to the Joy. Some were fine and knew what they were doing; many were not ready for customers. More generally, service was very slow--especially in restaurants. Food was middling, with no memorable meals particularly good or bad. Drinks portions very small--always order a "double" to get what one might expect a single to be on land. The ports on a repo-cruise are catch-as-catch can but the crew struggled to set up gangways in several places. In many cases, shuttle buses were required to get from the ship to the port gate. This was worst in Lima, when only two smaller and one larger shuttle bus were provided, causing many people to give up on leaving the ship after lining up an hour. NCL Guest Services kept saying "not our fault" but why then are they calling on these ports if they can't handle the pax? Of course the ship-sponsored shore-ex busus came dockside... of course they did. The best port was Cartagena, but we had that cut short to be first-in-line at the Panama Canal. HAL's Zuiderdam arrived at the canal sixhours after us, to be second-in-line. The ship's stabilsers were not functioning properly and this made for a wild last night at sea (Coquimbo--San Antonio). Read Less
Sail Date December 2017
Everyone continuing from the previous cruise were sick and we all got sick from them. I was sick for 18 days and as soon as i got home was in the hospital for 8 days. This is the second cruise on the Sun in two years and both times i got ... Read More
Everyone continuing from the previous cruise were sick and we all got sick from them. I was sick for 18 days and as soon as i got home was in the hospital for 8 days. This is the second cruise on the Sun in two years and both times i got sick. Never again on Norwegian and I have taken 117 cruises on many lines. I used to love Norwegian when they had the NOrway. Traveled on it 8 times. Sad to see it retired several years ago. The food in the dining room was adequate and expected. The alternative restaurants were excellent. The production shows were less than amateurs - really bad. I am sorry that the Norwegian experience was so bad since their pricing was better than most. I guess the old adage applies here that you get what you pay for. Give my Celebrity Cruises anytime and forever! Read Less
Sail Date December 2017
We wanted to cruise Cape Horn and see Valpairaiso, "Glacier Alley: with five smallish glaciers within an hour’s sailing: Italia, Hollandia, Allemagne, Romanche & Espana, etc. But everything went wrong and the trip with Celebrity ... Read More
We wanted to cruise Cape Horn and see Valpairaiso, "Glacier Alley: with five smallish glaciers within an hour’s sailing: Italia, Hollandia, Allemagne, Romanche & Espana, etc. But everything went wrong and the trip with Celebrity wasn't at all what we had payed for and expected ! 1. Celebrity Infinity could not leave in Valparaiso but instead the ship was leaving in San Antonio. Because of this we had no time left to visit Valparaiso and Vina del mar. 2. We do understand that the captain decided for the safety of the passengers that we couldn't tender in Punta Arenas. So, we have missed Punta Arenas too. The the captain decided to go straight ahed to Ushuaia and he had permission to dock instead of tendering, so that was good news. 3. But because of that decision we have missed all the glaciers because it was in the middle of the night and dark, we couldn't see a thing ! So we have missed all the glaciers too !!!! So we speak only for our own experience of course, 4 adult people, (2 couples), we are very disappointed in this trip. It was not worth the money! And we are very disappointed in Celebrity too. Less staff and less motivated staff. Not all of them: especially thanks too Shindi, Nicole, Rodolfo who were doing a great job in the dining room and the barman Yoga (Rendez Vous) and Edwin (Martini Bar). We were not very pleased with our housekeeping. We had to ask for everything: toiletpaper, shampoo, conditioner.....We tipped him the 3th day 20$ to avoid us from asking, but it went from better to worse. Ou feeling is that Celebrity is declining compared to other years ! Read Less
Sail Date December 2017
We chose this cruise cause the price was acceptable, even though they did not give us anything like shipboard credit only a bottle of wine upon arrival and then $75.00 shipboard credit when we got on board, nothing else. Others received ... Read More
We chose this cruise cause the price was acceptable, even though they did not give us anything like shipboard credit only a bottle of wine upon arrival and then $75.00 shipboard credit when we got on board, nothing else. Others received up to $500.00 shipboard credit , so we were not happy about that. WE were disappointed because N.C.L seem to have lowered their grade. is not as high a category of line, comparing it to Royal and Celebrity it is really missing their class. I don't really like the free style, you don't really get to meet people and hang around with them, you just keep meeting different people every night, so you can't really connect. But we did have a few negative issues, but I have to say the cruise people did work very hard to try and straighten the problems we had. They were good at doing that, but I don't feel they did enough. After all my complaints, they did not compensate us with anything except rectify their mistakes. I don't really want to be specific but we had problems with cabin and at diner. All in all, I don't think I will cruise with NCL again. Read Less
Sail Date December 2017
We didn't enjoy this cruise. We have had poor dining experience. The waiting period is long from ordering to the end of the dinner. Some food are not fresh. In at least two meals the fish and fish burger I ordered are very old and ... Read More
We didn't enjoy this cruise. We have had poor dining experience. The waiting period is long from ordering to the end of the dinner. Some food are not fresh. In at least two meals the fish and fish burger I ordered are very old and taste awful. I don't know how long the fish has been in the storage. The breakfast are all the same. Most of the ship activities (e.g., "seminars") are designed to sell something or service to the guests. The port visits are poorly organized, with short stay duration at some ports and limited number/choice of shore excursions. They didn't provide enough port city information to guests neither. We bought an expensive wi-fi package. The wi-fi speed is so low (2 mb/min on average) that virtually the money was wasted. The wi-fi is even not suitable for text-alone e-mails, totally not possible to use Facebook. We have to use limited port stay time to get connected with others (i.e., find a restaurant/coffee in order to use the wi-fi there). Read Less
Sail Date December 2017
South America was one of the last places on our to-cruise list. Was a mini-disaster. The ship was packed with rude people. Lines everywhere for everything. Loud people. Line jumpers. Angry, politically intense people with ... Read More
South America was one of the last places on our to-cruise list. Was a mini-disaster. The ship was packed with rude people. Lines everywhere for everything. Loud people. Line jumpers. Angry, politically intense people with election-night hangovers ready for a fight. Hall running kids. Hallway blockers slowly and aimlessly walking, weaving back and forth, arm-in-arm down hallways. A zillion scooters driven by food-crazed grossly overweight people going back and forth to the buffet. The weather was cloudy, chilly, and rainy forcing people inside where they clogged up every hallway. Excursions were way over-priced. Typically $150-$250 for drive-a-rounds hitting a few tourist traps. Food was bad. Breakfast was terrible. Dried out cold scrambled eggs. Two day old tough pancakes. Tasteless oatmeal. Good fruit selection. Pastries same everyday. Gave up on it 2 days into the cruise and ate cold cereal with banana. Pizza was really bad. Burgers, hot dogs, etc. were good. On the plus side. Best service by dining room and room steward staff ever. Decent ice cream. Officers were semi-rude. One wildlife announcement the entire cruise. The bridge evidently didn't see that large pod of whales we went by at one point. Entertainment was mediocre. Daily activities were jammed packed with ship's money making efforts. Hallways were semi-blocked daily with tables loaded with jewelry, clothing, cameras, etc. for sale. Read Less
Sail Date December 2017
We wanted to go to Machu Pichuu, and the the tour company who handled this 72 hour excursion was wonderful--pricey but worth it. I wish I could say that about the rest of the cruise. My husband and I have been on 60+ cruises between ... Read More
We wanted to go to Machu Pichuu, and the the tour company who handled this 72 hour excursion was wonderful--pricey but worth it. I wish I could say that about the rest of the cruise. My husband and I have been on 60+ cruises between us, from the high end (Regent, Oceana, Asimar) to the low end (Carnival). This was our first (and last) Princess cruise. Some of the reasons include: mediocre food (my generous description, my husband called it terrible. Cheap, tough with grissle cuts of meat, dinners and soup served cold (had to be sent back 3-4 times).Soups were mostly broth with barely visible pieces of vegetables. (Once they had wonton soup and all four of us at the table had zero wontons in our bowl of soup. Don't know if they were never there or others fished out all the wontons. Once I told the server the olive oil bottle was empty. He just removed it without replacing it with a full one. When the nut bowls at breakfast were emptied, they were not replaced. We got mixed messages from staff at the service desk, and once they said they would get back to us and never did. At one point, they couldn't find our passports. I joined a book club and about 30 of us were given the same book to read, but there was no follow up meeting scheduled for us to discuss it! We ended up leaving out books on a table in the library as there was never anyone there to check books in or out or get information from. Erroneous information was published in the daily newsletter. Formal night was a joke. My husband in his tux and I in my evening gown sat next to people in the dining room dressed in jeans and tennis shoes (even on Christmas and New Years Eve!) We were encouraged to sit for black and white photos for a studio photographer and told the cost was $150. When we went to look at the pics, several minutes into the "presentation set to music" we learned that the three pictures we were interested in would cost us $1200! The "professional" photographer was using photoshop to edit them, the same software we use at home. My husband was upset we were charged for hot chocolate (which is free even on Carnival) when we were sailing through glaciers! The buffet layout In Horizon is arranged in such a way that people are going in various directions--it's a mess. On the second leg, the entertainment was mostly repeats, and since the theater could not accomodate the over 3000 passengers in the two shows offered, if you didn't get there 30+ minutes ahead of the show to get a seat, you were out of luck. Oh, and some of the bathrooms--in fairness, those near the pool area which might not be used that often--were less than clean. I'm talking black rings in the commode at the water line. Very disappointed. Princess Cruise failed to deliver. Read Less
Sail Date December 2017
We hav been on Regent Cruises before but they have definitely gone down hill. We chose the Amazon adventure 25 night cruise. Regent advertises all inclusive shore excursions and premium drinks. We booed shore excursions weeks in ... Read More
We hav been on Regent Cruises before but they have definitely gone down hill. We chose the Amazon adventure 25 night cruise. Regent advertises all inclusive shore excursions and premium drinks. We booed shore excursions weeks in advance. It took several visits to their website and several phone calls as not all locations were available for booking. We finally had all excursions booked. They were booked at least two months in advance. The night of embarkation we received a letter that one of our excursions that we were confirmed on was oversold and we were deleted from the booking. We went to the Excursions desk the next morning to book another excursion but were told nothing else was available. We were told that we should have read the fine print that all inclusive “subject to availability”. At dinner we were offered two selections of wine included with dinner, one red and one white. We asked to see a wine list which were all up charges. In several state rooms the air conditioning was not working and the rooms were quite hot. Bottom line, we believe we are far better off staying with an upscale cruise line like Celebrity and purchasing the excursions and premium drink package. Read Less
Sail Date November 2017
I wanted to go to South America and booked with my cousin who ended up not going as her husband became ill.I had to go on my own.Firstly they need to advise their staff not to make derogatory comments about passengers.I heard something ... Read More
I wanted to go to South America and booked with my cousin who ended up not going as her husband became ill.I had to go on my own.Firstly they need to advise their staff not to make derogatory comments about passengers.I heard something about me and I understood.I did tell her that she needs to be careful of what she says.I also found that it was all about how much money they could get out of us.IE learn how to mix martini cocktails but we would have been charged.Entertainment and activities were a joke .Activities were hardly existent and then they wanted you to pay for most of them..The excursions were not too bad.I had booked a few but one particular one I couldn’t go because the chemo drug I was on was giving me side effects that morning.She had no intention of giving me my money back.I had to go on a different one that afternoon and I had no interest in it at all.We were leaving the next day so I couldn’t go on a different one.She was trying to get me to see the doctor and was really not interested in me saying that I knew it was side effects.The ship was nice though and so were the staff.The ship was clean and the food was excellent.I am not happy about people even on formal nights dressed in shorts.Sorry it shouldn’t be allowed.They can go to the buffet bar if they do not want to dress. I have done many cruises with different lines and would I go on HA again.Definitely not. Read Less
Sail Date November 2017
We did two Viking river cruises and we were very pleased with the entire experience and especially the quality of the tours and the knowledge and deportment of the tour guides. We have also taken a number of Caribbean cruises with other ... Read More
We did two Viking river cruises and we were very pleased with the entire experience and especially the quality of the tours and the knowledge and deportment of the tour guides. We have also taken a number of Caribbean cruises with other cruise lines. The Viking ports of call were second rate and the tours were very disappointing. We attribute much of this to the fact that Viking is new to the territory and they compete with the more established cruise lines for ports of call, docking locations, and tour options and tour guides. Although the ship and crew were up to Viking's excellent standards, the cruise experience was marred by the on-shore experiences. One particular case in point is note-worthy: I believe that it was one of the included tours in Columbia that we disembarked and we were put on a bus that drove 1 mile, turned around, and parked just across the street from our ship. Were then required to trek a rather arduous tour which was especially challenging to some of the less able passengers. At the end of the tour, after descending dozens of stone steps, we waited within sight of our cruise ship for a tour bus which drove a mile only to turn around and take us back to our ship. Quite a waste of time and money for us tourists and for Viking. In summary, we will always recommend Viking river cruises but not Viking ocean cruises in the Caribbean. Read Less
Sail Date November 2017
You would think this is the greatest boat in the world. I've got news for you--sail with Regent or Seabourn instead. The pre-cruise hotel night was outrageously priced. The transfer from the hotel to the Silver Muse was unnecessarily ... Read More
You would think this is the greatest boat in the world. I've got news for you--sail with Regent or Seabourn instead. The pre-cruise hotel night was outrageously priced. The transfer from the hotel to the Silver Muse was unnecessarily delayed by the bus company. The cruise was egregiously overpriced, not only the cruise fare itself but also the shore excursions. Beware of the add on charges for dinner at two of their restaurants. The food at best is only comparable to our other cruises. The entertainment and lecture theater at the rear of the ship only has one level, no balcony! The Dolce Vita area on Deck 5 is oversized and plain. The gym does not have enough stationary bicycles for morning workouts. There is incredible pressure exerted by the spa staff on the passengers for expensive pain relief treatments. For a new ship, the "deluxe cabin veranda" bathrooms were embarassingly small, with only single sink basins and a small triangular shower stall with no room for a single bather to turn around in. The movie choices in the cabins were exceedingly limited and dull. The butler couldn't even keep the cabin refrigerator stocked with pineapple juice at all times. When I asked him for grape juice, he replied that he wasn't sure that item was available. Overall, this cruise did not represent value for value received. Read Less
Sail Date October 2017
We chose this cruise because of the total navigation of South America. Unfortunately, we also chose Silversea's newest and largest ship, the Silver Muse. As seasoned Silversea cruisers we have loved all of our previous cruises and all ... Read More
We chose this cruise because of the total navigation of South America. Unfortunately, we also chose Silversea's newest and largest ship, the Silver Muse. As seasoned Silversea cruisers we have loved all of our previous cruises and all of Silversea's ships, but the Silver Muse is, to date, a litany of disappointments - none of which is down to the ship itself. which is lovely. It seems to my wife and I that Silversea have decided to try a larger ship concept without considering why Silversea clients come back year after year - "Intimate Cruising". The suites and room staff service is still the "Intimate Cruising" that Silversea is renowned for, but they don't seem to have been able to transfer this to the restaurant functioning of a larger vessel. Most at fault is the dining - The Atlantide (the main dining room) has not had a menu change for three weeks, the same applies to the other restaurants and dining areas. The restaurant staffing also does not seem capable of serving the larger dining room and number of diners with the same 'intimate' wine and food service of the rest of the fleet. School report 5 out of 10 - must do better!! Also, the quality of the new in-suite entertainment system is excellent. Unfortunately however, the choice of viewing is extremely limited and the sound proofing between the suites is totally inadequate - to the point that we can hear the adjacent cabin's TV over and above my wife and I's conversation. Our recommendation - don't try the Silver Muse until these issues are resolved!! Read Less
Sail Date October 2017
HAL used to have great service and class. This was a 34 day cruise from San Diego, Calif. to Rio de Janeiro. On the first half from San Diego there were no activities except for trivia and unhosted cards.But there were a lot of ... Read More
HAL used to have great service and class. This was a 34 day cruise from San Diego, Calif. to Rio de Janeiro. On the first half from San Diego there were no activities except for trivia and unhosted cards.But there were a lot of opportunities to spend your money at bingo and on all the sales going on. It was like a floating Walmart. At the pool, it was difficult to get a glass of water or iced tea but plenty of waiters walking around to sell drinks.We went on the first half of this cruise last year on the same ship and noticed a huge difference in the service. They cut back on cabin stewards and on waiters - both in the dining room and Lido. One night in the DR, it was 25 minutes before our order was taken and over 2 hours to finally get to dessert which I was too angry to eat. Some of the entertainment was very good. The Zaandam dancers were very good the first time, good the 2nd time but really boring by about thee 5th time. American Test Kitchen was good but over the 34 days, they had repeated the same recipes several times. On several of the gala nights (which they cut down on) we got one lobster ravioli instead of lobster tail. There was no sail away party in San Diego or Neptune party when we crossed the equator like last year. The restrooms near the lounge were out of order a number of times. The best service on the ship was the front office people. They were always willing to answer questions and help. Read Less
Sail Date September 2017
That was our second cruise with Holland America, out of tens of cruises with 10+ cruise companies over the last 20 years or so. First Holland America cruise was aboard the Maasdam, years ago, and it was a pleasant experience. We choosed ... Read More
That was our second cruise with Holland America, out of tens of cruises with 10+ cruise companies over the last 20 years or so. First Holland America cruise was aboard the Maasdam, years ago, and it was a pleasant experience. We choosed this second one based upon our prior experience and because we wanted a cruise back home, from US, along South America's Pacific coast - the 34-day San Diego to Rio cruise. Embarkation process was straightforward. Ok, as suite guests, we had a dedicated line, but the ordinary line was also empty by the time we arrived at San Diego Cruise Terminal. Stateroom condition, on the other hand, wasn't that good. The deck that runs along the windows was dirty and greasy. TV remote was greasy, as well, so that we had to point it to the steward and ask him for a thorough cleaning. Cereal remnants under the bed and chocolate behind the curtains were also not very nice findings. Dining was an experience that swung between heaven and hell. We had most of our meals at the Main Dining Room, with excellent service. We had most of our breakfast and lunch at the Lido Market, with the most terrible experience of all cruises. Apart from a very few attendants and their managers, Lido crew was the worse ever. Most of the times we could see managers doing attendants' chores, like cleaning tables and serving drinks. I guess this is not what managers are for. Entertainment and Activities are a little more of the same - the fabulous ship's dancers and singers, comedians, performers, lecturers, movies - one will always find something to enjoy. Port and Shore Excursions staff does a very good job. Some flaws here and there but, in the end, things worked fine. I still cannot understand why cruise companies insist in choosing ports like Puerto Chiapas or Huatulco (MX), with absolutely NO activity one could do on his own - options were to stay on board or to join a ship excursion. We expected far more than this. Read Less
Sail Date September 2017
I had not sailed this portion of coast north of Valpraiso. This trip from San Diego to Valpraiso was changed or diverted from Valprqiso to San Antonio two weeks before us all being willing to npay for decent food by going to a sailing. ... Read More
I had not sailed this portion of coast north of Valpraiso. This trip from San Diego to Valpraiso was changed or diverted from Valprqiso to San Antonio two weeks before us all being willing to npay for decent food by going to a sailing. Many of us had prepaid car and hotel reservations in or near Valpraiso that were non refundable. We spent $150 USD getting backce t way.o our hotel and rental car and Holland America would make no arrangement unless you purchased a $86 excursion to the Santiago Airport. Not Sure why I should have paid as it wasn't my screw-up. The food was mediorcre as we have witnessed the last several years across thee cruise fleet. This was facilitated by going to up-charge restaurants so they could let the food quality decline. So we who use the up charge restaurants. These ports are mostly industrial ports,normally you could visit them only on a freighter cruise. Many excursions from these ports inviolve 2 hour or more bus rides each way. Not much here for any tourist. Read Less
Sail Date September 2017
The crew is very professional and accommodating. A few of the ship's interior spaces have recently been updated but the overwhelming majority of restaurants and bars are very worn and are in much need of modernization. While much ... Read More
The crew is very professional and accommodating. A few of the ship's interior spaces have recently been updated but the overwhelming majority of restaurants and bars are very worn and are in much need of modernization. While much of the musical entertainment was very good the majority of daily activities were geared for older passengers and lacked inspiration. The Cruise Director really needs to "up his game" to provide activities that all age groups can enjoy. It seemed much of the Cruise Director's staff time was spent facilitating bingo or other fee based activities. One bright note although, were the Spainish Lessons and the Mexico lecture given by Roberto which were very good. The food was fair to marginal but overall very salty. Towards the end of the cruise the food quality and choices became very poor. In fact, it seemed they were attempting to use up food of lesser quality. One concern I had was a great number of passengers developed respoitory problems, deep hard coughs, even leading to Bronchitis while onboard. Within two days of being onboard I developed some sinus and breathing issues and continued to nurse them the entire 3 weeks of the cruise. The symptoms immediately cleared up once I disembarked which makes me wonder if the cabin AC system is being kept clean. I heard from some people, who became sick that they had their cabin AC systems cleaned and that it helped them a great deal. On the 2nd day of the cruise I reported to the Hotel Director's assistant that railings at he pool were very loose and needed repair. Having been a lifeguard in college I recognized this to be a potential hazard. I reported it again a week later and then asked the pool attendant a couple days later. He responded that "people have been reporting the railings since last October, over 22 cruise ago." And yet it was still left unrepaired. I think this single event sums up my feelings about the Sun. That things are just being tolerated not being kep up to NCL's overall good standards. I very much enjoyed the itinerary of our sailing and the pool deck was very enjoyable as we had good weather. I found that the NCL Sun really failed to impress and is possibly riding on the coat tails of NCL's overall good reputation. Read Less
Sail Date April 2017
This was our first cruise with Oceania, and will almost certainly be our last. We were unfortunate enough to board at a time when gastrointestinal disease had taken hold on the ship. This can happen on any ship, but the way that Oceania ... Read More
This was our first cruise with Oceania, and will almost certainly be our last. We were unfortunate enough to board at a time when gastrointestinal disease had taken hold on the ship. This can happen on any ship, but the way that Oceania handled, or rather mishandled, this and the level of outright dishonesty was shocking. We were boarding in Lima, Peru and received an email even before we left home several days before the ship was due to sail, saying that our embarkation would be put back an hour as the ship was to be deep-cleaned. This is the extract from the email I received from Oceania: " Recently, in the vicinity of Callao/Lima, there have been several outbreaks of influenza and gastroenteritis. To ensure that you and your fellow guests are able to enjoy your cruise and minimize the possibility of any health issues being brought on board, we will be delaying the start of embarkation until at least 1 PM local time. This delay will allow the ship’s staff ample time to implement a full “sanitation barrier” between the embarkation area and the Regatta, to ensure healthy guests and a healthy ship." It turned out it wasn't a healthy ship with restrictions imposed for more than half the cruise and on the previous leg from Buenos Aires.. Lima had suffered some pretty severe flooding so this seemed reasonable but it turned out that the sanitising process was actually trying to clear up an GI outbreak that had started long before the ship ever arrived in Lima. We discovered this in talking to other passengers who had been on the previous leg of the journey and who been told told to leave the ship so it could be deep-cleaned. We had this conversation during the melée of embarkation when ship's pens were being shared by passengers completing health questionnaires on the dock - you really couldn't make this up! Later in the cruise we were told that the problem was passengers who had embarked in Lima after the ship's own pre-trip to Machu Picchu - but this was just another lie as the deep-cleaning had preceded the arrival of these passengers. Embarkation was a shambles. First of all, passengers get dropped just outside the port and are transported to the ship by shuttle buses. As soon as taxis carrying passengers arrived they were literally swarmed over by a bunch of freelance baggage handlers who tried to grab luggage to put on the shuttle. Our taxi was parked about 5m from the bus but as soon as the car boot was opened the bags were seized upon without asking. We had several bags and we and our driver were trying to monitor where they were going but we didn't need help to move them. We refused to give in to intimidation to pay these unwanted helpers. Other taxi drivers were also defending their passengers and one even went to the aid of an unaccompanied elderly couple, remonstrating with the swarm and gathering the passengers up to wait with the people he was dropping off. Meanwhile, a young man wearing an Oceania badge stood looking on but doing nothing - he was absolutely useless and might as well have not been there. Oceania really need to look at the passenger experience in this area and make sure they have enough people at the shuttle point to contend with this behaviour. There were huge queues to get on board and very poor organisation once there. Normally embarkation would be staggered with suites and PH cabins getting earlier access. It seemed that only the 11am and 12am embarkations had been delayed so everyone turned up at the same time and the staff simply could not cope. What turned out to be the executive concierge was attempting to control the queues but this was a task that was beyond his powers. Someone should tell them that breezy upbeat staff pretending that nothing is amiss just raises hackles on the part of the paying passengers. We had booked a PH3 stateroom - we thought the basic staterooms were just too small. The cabin was nice - about 1.5 times the width of a standard balcony cabin so we had a nice outdoor area. The width of the cabin made it feel a lot more spacious than a larger cabin we had on Regent's Voyager. The bathroom though was a lot smaller even though it was about twice the size of the lower level staterooms on Regatta. We did see one of these and it really was tiny. Even though there isn't a walk-in wardrobe in the PH, there was ample storage, in fact I suspect more than the walk-in would have offered. There was a lot more room to walk around the bed and the sofa and two chairs and table were far enough apart to make eating in the cabin a practical proposition. The restrictions on board owing to the GI seemed to only apply to those elements that would cause maximum inconvenience to passengers but not to those aspects that might affect Oceania's profits. For example, the library was closed, the laundry was closed, there were no cruet sets or milk jugs or sugar containers available on tables, menus were in paper format rather than bound books. Yet the casino, with its banks of slots machines, and the boutiques were open with special events where crowds of people would turn up to paw handbags, clothing and jewellery, whilst in the dining room I was handed a bound wine list which we didn't even ask for. There were no hand sanitisers in the casino or at the entrances to the shops but entering the restaurants there were multiple units and members of staff monitoring diners as they arrived. I was actually very rudely shouted at by one person and loudly called back to sanitise the hands that I had sanitised just ten seconds earlier (I assume she didn't see): this woman's customer service skills were better suited to a prison than a so-called luxury cruise. I mentioned the incident in the mid-cruise review and one of the maitre d's did apologise profusely. At least it was an apology - given the absence of any apology for the inconvenience to passengers and the inability of senior staff to tell passengers the truth in relation to the GI outbreak, I suppose I should be grateful that the word 'sorry' passed anyone's lips. By the time any real attempt was made to assuage passenger feelings it was too late. There were a few simple things which could have been done which might have taken some of the rancour - for example, an early and straightforward apology for the inconveniences. I heard a lot of people who were enraged that whilst the laundrette was closed, Oceania was capitalising on this by charging for laundry services. A simple gesture of allowing passengers a limited number of items of clothing to be laundered free of charge would have gone some way to reducing anger. Lots of people saw the hypocrisy of allowing the boutiques & casino to open whilst the laundry & library were off limits. It was day 10 or 11 (out of 16) before all the restrictions were removed which made life a lot better for everyone. Service in the dining room had been slowed down by people constantly having to ask for salt, pepper, milk, bread, butter etc because none of his was left on the table initially. We also missed a port. I was sort of forewarned about this by the independent tour operator with whom we had made a booking when he told me about 36 hours before embarkation that the cruise ship had cancelled all its tours, and asked if we had been told that we were missing the first port. After having learned this I also thought we wouldn't port (why pay port fees if you aren't going to let people off the boat?) but Oceania did not even attempt to tell passengers in advance. This was only confirmed to me when I specifically asked on embarkation and the member of staff who told me said that everyone had been informed before embarkation (either this was just another lie or he didn't know and made this part up). Several people I spoke to were unaware of this even late on in the day. Oceania prides itself on serving the best food at sea. I simply didn't see this. Our previous cruising experience was with Regent and the food there is better in my view. Regent also will prepare something off menu as long as they have the ingredients but this is not possible on Oceania. Provision for vegetarians was pretty poor although another passenger told me that it was vastly improved from her cruise a year before when she had had to complain about the lack of vegetarian options. I noticed that some of the veggie menu items were ones I remembered from Regent. This issue is particularly noticeable in Polo - yes it is a steak & seafood restaurant but my husband is a confirmed carnivore. The restaurant staff seemed to think it was odd that I would want to eat there, but why should a vegetarian's partner have to lose out on a speciality restaurant? They did arrange for a veggie meal to be supplied from the main dining room but I was left with the feeling that I was an inconvenience (yes - it was inconvenient for them, but a passenger should not be made to feel, particularly when the ship had imposed serious restrictions on paying passengers). It would have been much easier if they had simply let me choose from the menu of the other speciality restaurant, Toscana, which is adjacent to Polo. There just seemed to be a rigidity of mindset and it contrasted unfavourably with my experience with Regent. We didn't have great expectations of the entertainment on board, and to be honest it was never going to be a highlight for us, but it was far worse than we anticipated. The house team of singers and dancers were amateurish, with the singing being particularly poor. This was highlighted on the last night when one of the pastry cooks, Cordelia, was brought onto the stage as part of the farewell to staff. We had only come into the show for the farewell and probably endured only ten or fifteen minutes of the house team (we had learned from experience). Cordelia came in, in her chef's whites, sang one song and showed the rest of them up for the poor performers they were. There was a good string quartet although they seemed to be placed out of the way and I think more could have been done with them. The showband weren't bad but probably need time to gel. In Martinis bar in the evening an Italian singer/pianist played - the best of the entertainment in our view, and again, much under-used. It was rather unfortunate that Martinis is open to the casino and its myriad of slots machines so the pianist was fighting against ringing bells and flashing lights plus shouts when people won something. From what I had read before we took the cruise, Martinis sounded like a sophisticated cocktail bar but, at least on Regatta, its proximity to the casino completely ruined the atmosphere. Had I been the pianist I would have been livid! In addition to the cruise line's own entertainers, performers were brought on board. These were universally dire - a Chilean former wedding singer who bounded onto the stage looking like Ricky Gervais parodying a leather-clad aging rockstar; an 'Irish' 'comedian' (living in America for 45 years with an accent that sounded more forced 'oirish' than real County Clare) whose 'good, clean' comedy included 'jokes' that were old thirty years ago. It was so predictable that not more than two minutes after my husband said the guy would be telling the 'letter from Ireland' joke next, this did indeed happen. There was also a man billed as the world's only legal pickpocket presenting the sort of show I have seen delivered better by others, and a Russian pianist who might have been better had she concentrated on playing rather than gurning and flouncing. I am probably expecting too much of cruise ship entertainers but this lot were cringe-making whereas the performers on Regent were competent at worst and excellent in some cases. There weren't many lectures - mostly presentations related to the onboard jewellery boutique or the hugely expensive Canyon Ranch spa. The pickpocket man presented lectures on protecting your retirement account (irrelevant to non-American passengers) and something entitled 'In pursuit of ISIS Terrorist, Mohamed Belkaid' (one of the Brussels terrorists who was killed in a police raid) but also taking in phishing attacks, skimming techniques, tracking credit card thieves, etc.. We didn't attend that one because the title & content didn't seem to match and it wasn't clear to us that the guy had any real knowledge or qualification to speak about terrorism. We would have appreciated lectures which actually related in some way to the area we were cruising, maybe something on Mayan culture & history, or natural history, flora & fauna, wildlife. Other activities on offer included bingo (yes- really), karaoke, casino tournaments and line dancing (yes - really). We took only one ship's excursion at NCL's (Oceania's parent company) private island, Harvest Caye, where there is no way to tour independently or even reach the mainland unless you are taking a cruise ship tour. Harvest Caye itself is an abomination - it is described as "an authentic, immersive and enriching Belizean experience". The person who wrote this obviously has no understanding of the word 'authentic' and has probably never visited the real Belize either. It is just a theme park you can't escape from with row upon row of loungers around the pool and stretching along the beach as far as the eye can see, the beach a man-made one of gritty, horrible sand. There is an extremely sad excuse of a nature experience, and a few over-priced shops. The manatee experience struck us as hilarious given how many manatees were killed inadvertently during the construction process. We didn't even see a single fish in the water - on the coast of Belize this is nothing short of astonishing. You have to pay for all food and drinks (no use of onboard drinks packages even though you can use your ship's card to pay for everything) - why bother when you can just go back to the ship. Ironically we didn't see many people using the Harvest Caye facilities but the ship's pool and sun deck were heaving when we re-boarded. The beach area seemed to be occupied by a few of the ship's off-duty staff. I am aware that this is a very negative review and I am sure some people will have enjoyed elements that I found wanting. We booked the cruise on the basis of the itinerary and had expected Oceania to be similar to Regent. We found the experience was distinctly downmarket with some activities being the sort of thing you would expect on large, cheap ships. We were also very disappointed by the mishandling of passenger communications during the outbreak of illness. Whilst the room attendants, waiting & bar staff were excellent, the ship's management left a lot to be desired. Reception and Destination Services staff were surly and uninterested in helping. Early on in the cruise I wanted to discuss something with the hotel director or equivalent. I was told no-one was available at that time (fair enough) but they would ask him to call me. No call came. Two days later a card was left in the room asking me to make an appointment with the executive concierge. By that stage we'd seen enough to know such a meeting would be a complete waste of time. We are very unlikely to travel with Oceania again. You get one chance to make a good impression and Oceania failed dismally. Ultimately it is a matter of trusting people to give you the holiday you have paid for and after the lies, half truths and evasions there is no trust left. We set the bar high on our first cruise with Oceania's sister company, Regent. We thought there wouldn't be a lot of difference between the two lines but even leaving aside the GI outbreak, the two lines were in so many respects like chalk & cheese. Read Less
Sail Date March 2017
This was our first cruise with Oceania. We chose this cruise because of the wonderful itinerary. We arrived a week early to tour Cusco, the Sacred Valley, and, of course, Machu Picchu. all of this part of the trip was wonderful. ... Read More
This was our first cruise with Oceania. We chose this cruise because of the wonderful itinerary. We arrived a week early to tour Cusco, the Sacred Valley, and, of course, Machu Picchu. all of this part of the trip was wonderful. Embarkation: Not at all optimal. The process of getting on the ship was quick and easy. From there the experience went downhill. Upon getting on the ship we were told that the ship was in a CODE RED LEVEL II condition with both "A" type flu and Norovirus onboard. As a result, we were held in Terrace Cafe for 3+ hours while the crew "cleaned" the ship. Moreover, our luggage was never delivered to our cabin! It was instead delivered to one end of the corridor and we had to "hunt" for it among the piles of bags. Ship: the Regatta, is in serious need of a Dry Dock experience. I understand that she is scheduled for a "refit" later this year. Until that time cruisers will see a fair amount of rust, as well as fatigued furnishings. Cabin : see review below. The cabin and bath areas are small, but you expect that while sailing in the "small ship" category. Our Cabin Steward, Odelia and her assistant worked very well to keep our stateroom clean and well serviced. We had a verandah, which we highly recommend as it gives you "additional" space, and besides, it is a lot of fun along the way. The verandah gives you an opportunity to observe sunsets, ports, sail - aways, and wild life all from the comfort of your stateroom. Dining: Good, bad, and just plain ugly. Dining in the specialty restaurants, Polo Grill and Toscana, as well as the Grand Dining Room was excellent. Food was excellent as was the service. Dining in Terrace Café and Waves Grill was "challenging". The food was good, the service was non-existent. The servers in the space were lackadaisical, and clearly uncaring, servers behind the counters were unwelcoming, and occasionally rude. Entertainment and activities: the entertainment was spotty. The String Quartet was outstanding. The Pianist and the Soprano were also outstanding. In fact, we'd been entertained by the pianist on another cruise with a different provider. The Regatta Show Band had only recently began to play together and were still "finding their way" musically. The Cast Show was painfully amateurish. Ports: Guayaquil, Ecuador: wonderful, with beautiful parks Manta, Ecuador a lively place during Presidential elections! Panama Canal: and exciting experience All in all the ports and excursions met and exceeded our expectations. Disembarkation: another disaster! We were not allowed to leave the ship until over an hour later than published. Passengers with flights were frantic. All passengers were allowed to leave at once which led to an interesting retrieval scene. As I said, this was our first cruise with Oceania. It will be our last. There are other, far better, small ship cruise ships out there. Read Less
Sail Date March 2017

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