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Cruise Ratings
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Sail Date: April 2019
My husband has always wanted to do the Panama Canal adventure so upon his retirement, we chose the Panama Canal Cruise. We were told by friends, Princess Cruise Line does this cruise. So, we visited our travel club and booked the 15 day ... Read More
My husband has always wanted to do the Panama Canal adventure so upon his retirement, we chose the Panama Canal Cruise. We were told by friends, Princess Cruise Line does this cruise. So, we visited our travel club and booked the 15 day cruise aboard the Pacific Princess. Little did we know what lay ahead!! Everyday was a neat adventure; never a dull moment even on sea days. So much entertainment it’s hard to choose which one to attend. Our favorite port stop was Huatulco! Mexico! Such a quaint secret on the coast line. This town is what it’s all about. Just big enough to taste the real flavor of Mexican life. The people were so nice even when you didn’t purchase their wares. The food was excellent and the setting at the restaurant we ate at was just breathtaking!! We truly think we will revisit Huatulco!! The cruise even had a choir that practiced on sea days and we performed the last day aboard. Such a fun experience. The food choices were excellent and “ If you couldn’t find enough there, something is wrong with you.” Anything you wanted. All our on shore tours were first class. We are already talking and planning our next cruise!! So until next time; “Happy Sailing”. Read Less
Sail Date: April 2019
This was a destination we’ve wanted to do for awhile. Being from Alberta, Canada we liked that we started in Ft. Lauderdale and sailed through the canal and finishing in Vancouver, BC. From there it was a very short flight home. We ... Read More
This was a destination we’ve wanted to do for awhile. Being from Alberta, Canada we liked that we started in Ft. Lauderdale and sailed through the canal and finishing in Vancouver, BC. From there it was a very short flight home. We were lucky enough to be upgraded to a mini suite in which our room steward, Winston, kept very clean. Although we chose anytime dining, we chose not to do it. Instead, we ate breakfast and lunch in the Horizon Buffet where the food was great (sometimes a little too good), but one thing that bothered me was that various passengers refused to wash their hands even when prompted by a crew member. We had huge, delicious meals at both Sabitinis and Bayou restaurants. I would definitely recommend going to either one. You won’t be disappointed. We booked excursions at all our ports of call but would’ve rather done our own thing on a majority of them. We didn’t find them up to Princess standards like others we’ve done on other ships. A special shoutout to the amazing staff in Crooners. Putu, Parban, and Bo became very good friends and I hope that we will cross paths with them again soon. Read Less
Sail Date: April 2019
Always wanted to see the Panama Canai, and do the full cruise through to Vancouver from Ft Lauderdale. A truly amazing experience! GOING THOUGH THE LOCKS-wow-not sure what i was expecting-but it was a very unique experience. This was one ... Read More
Always wanted to see the Panama Canai, and do the full cruise through to Vancouver from Ft Lauderdale. A truly amazing experience! GOING THOUGH THE LOCKS-wow-not sure what i was expecting-but it was a very unique experience. This was one of a few still on bucket list. The staff on this cruise were very friendly and accommodating as needed. Our dining room staff were fantastic, and the food fresh and delicious. This was a cruise to remember-love meeting new people as well. I think Princess did an awesome job of looking after what we required. The excursions we had,were educational, and again all staff informative and helpful.Cartagenha was a little overwhelming with people putting their wears in your face. Overall people very friendly and helpful-trying to meet everyone's expectations. The entertainers on this cruise were awesome-and the cruise directors dealing with everything else going on-they kept everyone very busy. It was an awesome memorable cruise! Read Less
Sail Date: April 2019
This was a cruise I have been wanting to do for a while. This was a Retirement cruise for me and to celebrate my 20th Wedding Anniversary (close to our wedding date). I was very impressed with the Captain and his crew in sailing of the ... Read More
This was a cruise I have been wanting to do for a while. This was a Retirement cruise for me and to celebrate my 20th Wedding Anniversary (close to our wedding date). I was very impressed with the Captain and his crew in sailing of the Ship through the Panama Canal. You never knew when we were in port due to the expertise handling of the Captain and Crew. Impressed and thrilled with receiving a certificate for sailing through the Panama Canal. Also I want to Thank Princess Cruise for televising the Easter Mass for people who were not able to attend Church Service due to being on the Sea and did not realize that we would be spending Easter on the Cruise. Easter Service meant a lot to me as a practicing Christian. Thank you for that special event to be aired. Loved the Zumba classed to start off our days when we were at sea. Activities were plenty. Dining was superb. Thanks to all who prepared those heavenly meals and exquisite desserts. Embarkation and Disembarkation went smoothly. Staff was very present and helpful. Would like to do this cruise again. Read Less
Sail Date: April 2019
Destination: Panama Canal and it did not disappoint! Very impressed with this cruise. The Coral Princess was our first ship to sail on with Princess a few years ago and it still is one of our favorites. Small enough to enjoy everything, ... Read More
Destination: Panama Canal and it did not disappoint! Very impressed with this cruise. The Coral Princess was our first ship to sail on with Princess a few years ago and it still is one of our favorites. Small enough to enjoy everything, yet large enough to not feel cramped. Love this line! Service is superb in every venue. I don't know how they do it, but everyone remembers your name on these ships. I can't say enough about Club Class dining. Truly a great experience and so worth a few extra dollars. We also enjoy specialty dining once each trip, but really don't need it as the menu in the dining rooms are extensive and varied. From Embarkation to Disembarking the ship, everything about this repositioning cruise was great. Only wish our travel agent with Princess had told us we could continue on to other ports of call. We would have gone on to Vancouver as the ship headed for Alaska. Thanks Princess for making everyone feel so special on your line! Looking forward to our next adventure with Princess! Read Less
2 Helpful Votes
Sail Date: April 2019
As you will read from many other reviewers; this was "the worse" Princess cruise I have been on -- and I have been on many, many Princess cruises. Something was terribly wrong with 50% of the interactions on this cruise. To ... Read More
As you will read from many other reviewers; this was "the worse" Princess cruise I have been on -- and I have been on many, many Princess cruises. Something was terribly wrong with 50% of the interactions on this cruise. To be fair, I would like to give you a balanced overview. THE GOOD: Our room steward "Randy" was THE BEST we have ever had. He should be training for Princess on how to take care of Guests. The International Cafe people were very friendly and helpful - but they need more staff for the service - everyone goes there. Two casino people really stood out (Hans and Mario) - they were very professional and helpful to guests (more on the casino later) I liked the new market place for eating and for the layout, colors and seating - the food -- that will be later too. The Crown Grill - excellent Chilean Sea Bass and steak for others. Best food and service. The fitness center - the dry dock brought mostly new equipment. I'm always at the gym on shore and the cruises - they did an excellent job here. And, there were 45+ people in the gym at all time -- just goes to show - if you build it, they will come ;) Traditional dining - good fish, nice salmon, excellent asparagus. THE BAD Customer service desk - clueless people, no help or service. It seemed that half the crew must have been new to the cruise industry and all the guest were the guinea pigs. And they were just plain rude at times. You would be talking with them about a problem - the phone would ring and they would cut you off and spend 5-10 minutes on the phone before coming back to you. Casino manager ( I won't mention names - I do have them, but it's not worth mentioning) shut the casino craps table down around 11 or `11:30 and forced everyone to leave - over and over - who does that? (more on the craps table under horrible) Drinks - every night the same thing at the craps table - hour to an hour and a half before they would come to ask if you wanted a drink. If you wanted one before that, you had to stop gambling and go to the bar to buy one. Why would they do that? The food in the new market place - average - and that is being generous. I did like their sandwiches for lunch. Food over all here was far below what you would normally expect from Princess Cruises. I will say their salads were fresh ! Traditional dining - this is the sad part - 50% of the time the meal was good, the other 50% of the time - I couldn't eat the food. The beef stroganoff - couldn't cut the meat with a steak knife - much less chew it. Braised beef - let's just call it braised fat. Their steaks - I wanted medium rare - it took them four times - each one was rarer than the previous one. People at my table were "mooing" because it was such a joke. The 4th steak was perfect. Their lamb - one bite was all I could do - so bad. The excursion for snorkeling at our 2nd port was nice - but the boat was way too small for the number of people who went on the excursion. THE HORRIBLE: Two main things stand out that really ruined this cruise. As others have said, the excursions were ruined for people and Costa Rica was the worse. Hundreds of people missed their buses because Princess wouldn't let you off the ship - seriously - they kept people in the Princess Theatre with no stickers or organization - when they finally let people out - row by row, dozens of buses had already left. So yes, hundreds of people missed their excursions in Costa Rica !! They reimbursed everyone - but it was the one big excursion I wanted to go on. People were standing in the heat of the day on the dock while they waited. Most excursions were cut in half for their time. Someone mentioned that this happened near the beginning of the cruise and people talked about it for the next week and a half - that is an understatement - people were furious - including me. I will give credit to Gary McNeil - he owned up immediately for all the problems and took full responsibility. Princess should be happy to have people like him. Craps table in the casino - okey, something is up with this and Princess needs to look into the issue. The table was "re-done" in the dry dock and new dice were added. 14 days of playing and every player lost every night. The dice would land and bounce at 90 degree angles. The dice would stop rolling and then "suddenly" flip over one more time. Many players there were commenting on what was up with the dice and table. We've played craps for years in Vegas and on cruise ships. NEVER have I seen the dice act so weird AND have 100% of the people loose at the table for 14 days straight. I'm not accusing them of anything - BUT - they need to look into this. We will not be playing craps on our next cruise with Princess. This is serious folks. FINAL WRAP UP: We did not come back "RENEWED" you will find from other reviewers, this cruise really hurt Princess's reputation in so many ways. Which is sad for me, I really liked them a lot until this cruise :( Read Less
2 Helpful Votes
Sail Date: April 2019
We chose this cruise for the full Panama Canal transit. We were on board for the first 15 days from LA to Ft. Lauderdale. The ports visited were Puerto Vallarta, Huatulco Mexico, San Juan Del Sir Nicaragua, Costa Rica, Panama, full transit ... Read More
We chose this cruise for the full Panama Canal transit. We were on board for the first 15 days from LA to Ft. Lauderdale. The ports visited were Puerto Vallarta, Huatulco Mexico, San Juan Del Sir Nicaragua, Costa Rica, Panama, full transit of Canal, Cartegena. This was our 12th Princess cruise and as usual embarkation was smooth and efficient. We enjoyed all the ports and took several excursions - more on that later.The ship had just come out of dry dock. Our balcony cabin was fine except that the balcony had numerous paint chips/rubber pieces all over. In order to get the door to lock we had to slam it. Numerous problems with elevators, laundry facilities didn't work, problem with toilet that was resolved fairly quickly. The food was just ok except for the Crown Grill which was excellent both times we went. Buffet was lacking in selections the few times we ate there, dining room ok, enjoyed the triple smoked burger at the Salty Dog Grill, wanted to go to Planks for the BBQ but was closed the several night we wanted to go. The service in dining room was wonderful, our sever was organized, efficient and very funny. We ate about 1/2 our dinner meals there. Bar service in Crooners was excellent as well. Entertainment was not bad, the production shows ok, comedian was fine, several guest entertainers were fantastic and a few others I could have skipped. Crooners pianist fine, the party band was ok but the other 2 entertainers were ones we checked out once and that was it as didn't enjoy. The destination speaker was outstanding, the other speaker Leo Rossi who talked about his time in rock/roll was interesting. The really ugly part of the cruise were the shore excursions and the staff there. Our Puerto Vallarta excursion was a big disappointment as we only did 1/2 the tour and spent the last 15 min listening to our guide give a sales pitch for his products. We complained to desk and asked for a 50% refund. It took 4 days to hear back and after several lies they refunded us 25%. That was bad enough but the whole fiasco that occurred with the Costa Rica excursions is unforgivable. Except for tender ports we have never met on board somewhere before getting off for an excursion. For some reason this cruise we had to meet in the Princess Theater each day BUT there was no organization, no stickers or tours sitting together. For Costa Rica they had 1 gangway open and lost control as we were all leaving for excursions in long lines, people merging in from all over. We were in the 4th row of Princess Theater - made it to our bus but had to wait over 90 min for everyone to get there due to fiasco. Many people stood out in heat for over an hour, tours were cut short because they started too late - just a general incompetence. People complained to the desk but nothing happened - no apology letter, nothing - no acknowledgement of mistakes or loss of control. Just ridiculous. So bad that for last week of cruise it was a continuing topic of discussion everywhere. I filed a complaint with Princess upon returning home, they responded but all I heard during phone call was excuses - not a real understanding or comprehension of what had transpired. Disembarkation was fairly seamless despite a bit of confusion with the transfer buses. Overall despite everything we enjoyed the cruise but don't think we will be sailing Princess anytime soon as this definitely didn't live up to expectations based on our past experiences. There are other cruise lines such as Celebrity that have better customer service in my opinion. Read Less
Sail Date: April 2019
Panama Canal was on the bucket list, so we pulled the trigger. The price on the Volendam from Fort Lauderdale to San Francisco was to good to pass up. This was a 17 day cruise in April so there were kids on board at all, and the average ... Read More
Panama Canal was on the bucket list, so we pulled the trigger. The price on the Volendam from Fort Lauderdale to San Francisco was to good to pass up. This was a 17 day cruise in April so there were kids on board at all, and the average age of the cruisers was probably about 75. My wife and I are in our early 50’s so we were some of the youngest on board. We are very active so this review, especially the port stops is geared to the more active types. Volendam is now 20 years old and she shows her age a little bit but it is well taken care of and still very luxurious. It was below capacity (about 1200 passengers) so there were rarely lines anywhere and it is a very spacious considering it’s a small ship compared to most of the big beasts out on the Caribbean. There were plenty of activities on board to keep us busy on the sea days. America’s Test Kitchen was very cool and the EXC port talks and historical talks were fantastic. Pools and hot tubs were never crowded. Our room was an Outside View right on the promenade deck. We were right next to a door leading out to the wrap around promenade, so it was almost like having a balcony…. We loved the accessibility of the room to the walking deck. The had plenty of storage space even with all the clothes we brought for the 17 days. We used the $20 laundry bag service 1 time in the middle of the cruise. The bathroom had been remodeled and the new glass door shower was the largest we’ve ever had on a cruise ship and the temp and water pressure were always consistent. Embarkation in Fort Lauderdale took only about 20 minutes once we got to the terminal which was only a couple miles from the airport. Debarkation took about 30 minutes in SF. Sailing under the Golden Gate Bridge in the morning was also quite spectacular. All in all, with ship, the canal, calm seas, and 9 port stops, it couldn’t have been better. Every part of the cruise exceeded our expectations. The food and service in main dining room was fantastic and even the buffet was quite good. Room service was also excellent, with a different towel animal every night! That’s 17 different animals…. Cartagena: We took a taxi to the old walled city and walked around for several hours. Beautiful architecture and very Caribbean looking. The port had a shop and a nice aviary for no charge with many parrots and other exotic birds and animals. Leave a half hour to explore this area. Panama Canal: Awesome piece of engineering and history. Very cool to see the lock systems and the many other big ships transiting the canal. Costa Rica: Did a HAL zipline excursion. The place was near the coastal town of Jaco and we rode an aerial tram to the top then zip lined our way down the mountain. There were reptile and butterfly displays at the base that were very interesting. Sadly, we didn’t see any wildlife other than iguanas. Very fun tour though. Nicaragua: Took a peddle taxi tour of the little port town. The place was very poor, but our driver was very cool and spoke good English, so we learned a lot about the country and the politics. Not much to see, but made us appreciate what we have here at home. Guatemala: Took a HAL bus for a “on your own” tour of Antigua. It was about an hour bus ride through the countryside with guides giving some history of the area. Antigua itself was very pretty with many fabulous churches. We walked all over town and it was very nice. Puerto Chiapas: Took a HAL excursion to some Mayan ruins and then to a demonstration of how cocoa beans are grown and processed into chocolate. Nice tour but we thought a little over priced at $100 per person. Huatulco: Our favorite stop. Excellent swim beach right by the pier. We took a $5 taxi to Playa La Entrega a couple mile away and it was great. Excellent snorkeling and many restaurants right on the beach. We were there on a Sunday so many locals were there with us which actually made it more fun. The vendors pester the locals too….. Manzanillo: Ship docks right downtown. Lots of shops right there. We took a grueling hike up to the cross on the mountain to the right of town. We were hot and sweaty but the view was amazing. Puerto Vallarta: Did another zipline tour through HAL. This was a great excursion but only for the very physically fit. Right of the ship we boarded a little speed boat that whisked us about 30 minutes south to a bay where we switch to Unimogs to drive to the Zipline. Basically like an Army truck. Perfect for the crazy dirt road. Then after getting geared up, we rode mules up to the top of the mountain. And then it was more than just ziplines. We also repelled down a waterfall, did 2 giant waterslides, and then a new roller coaster zipline to end the tour. Very awesome!! This was our favorite zipline ever. Cabo San Lucas: Went parasailing then walked all over town. Read Less
Sail Date: April 2019
We were looking forward to Pacific coast stops but Princess revised the itinerary by four days to allow for additional time in dry dock. Vancouver embarkation was smooth as silk and the three day cruise to Los Angles was uneventful with ... Read More
We were looking forward to Pacific coast stops but Princess revised the itinerary by four days to allow for additional time in dry dock. Vancouver embarkation was smooth as silk and the three day cruise to Los Angles was uneventful with two ok production shows and many onboard activities. Dined at Curtis Stone "Share" restaurant which was absolutely superb. Also dined at Steamers which was not ready for prime time. Muscles were dry lacking in cream sauce and some of the clams were cold. Others we spoke with had a much better experience, so they must have improved during the cruise. The new "Fresh Market" is a huge improvement over the crowded Horizon set up. Much more space to maneuver. We used Michelangelo any time dining room which was excellent throughout the cruise. The Dining Room Captain and door assistant were friendly and efficiently processed the many any time diners. Everything we ordered was elegantly severed and tasted great. The Panama canal crossing was made exceptional by a very knowledgeable speaker. She had a informed and unique way of expressing the history of the old canal while informing us of the construction required for the new canal. Our cabin was spacious and kept very clean by our steward. Having a bath tub and the additional shower space was a plus. We had been to all of the stops on other cruises except for Huatulco Mexico where we took a "land & sea" excursion through Princess. The contract company handling the excursion was disorganized so the excursion started and finished an hour late with a lot of waiting time in between sea & land portions. Sights along the way were good. The enrichment destination speaker was outstanding (same lady gave the canal talk). She was very thorough and gave great advise in the time allotted. The fitness center was well equipped and clean. All in all it was a very nice relaxing cruise. Read Less
Sail Date: April 2019
We chose this cruise because we live in the Seattle area and love not having to deal with air travel at the conclusion, also because my husband can only walk with a walker. We were familiar with all the ports (only one tender port), and ... Read More
We chose this cruise because we live in the Seattle area and love not having to deal with air travel at the conclusion, also because my husband can only walk with a walker. We were familiar with all the ports (only one tender port), and we like longer cruises. We booked the Signature Suite. We needed extra room for the walker and no accessible rooms were available. The first glitch we encountered was that there were only 3 people available to get the wheelchair passengers to their rooms so we waited an extra hour to board. Upon eventually arriving at our suite, we were distressed to find that they have scaled down their bathroom doors below standard size, so it isn't possible to get a standard sized walker through the door. He had to grasp the counter and walk the length of the room holding on to reach the toilet. There was a full sized bathtub--useless to us--and the shower was so small with only one grab bar that he could barely use it. It was just about impossible to shower without flooding the bathroom. After having paid a couple of thousand dollars extra for a suite, this was a disappointment. The balcony door is very heavy and the thresh-hold very high. The good: the showroom, The Main Stage, is great for the disabled; one could put another row of seats between the row of seats on the lower floor and access is great. They have UHD huge televisions in the staterooms and a fair assortment of late movies to choose from. However, we couldn't get enough volume to be able to understand the dialog in the movies, while on all other channels you could have blasted it high enough to hear for a half block in either direction. The Main Stage did blast all their shows that loud. We had to go through immigration twice and had a serious issue with getting wheelchair assistance to get on and off the ship. We were misinformed both times by Guest Services. Phone contact, and even personal contact with Guest Services was poor due to lack of fluent English on the part of staff and difficulty hearing them on the phone. We had a dinner in Canaletto's which wasn't any better than in the main dining room. We had lunch in the Pinnacle which was very good, except that they served instant coffee with our dessert. The "worker bees", as always on HAL are wonderful. Food was acceptable, if not great. Over all, I think many cruise lines are subtlety (sometimes not so subtlety) trying to discourage disabled passengers, while trying to appear welcoming for good public relations. Read Less

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