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1,123 Mexican Riviera Cruise Reviews

After all that time in Dry Dock, they were still doing a ton of work on the ship. The paint fumes were nauseating. They shut down the smoking section for several days but no one seemed to be working on it . Although they allowed the crew ... Read More
After all that time in Dry Dock, they were still doing a ton of work on the ship. The paint fumes were nauseating. They shut down the smoking section for several days but no one seemed to be working on it . Although they allowed the crew to sit in there the night of the crew party. Our cabin was always cold, the shower water went hot and cold intermittently and there weren't very many interesting activities to do. There were also times in the dining room that food took 30+ minutes to get to our table. But thanks to about 30 passengers that we met, we had a great time. I will say though, that despite the slow food in the dining room, the service was always excellent as was the service on the deck outside the Disco, although it would have been nice to have somebody wait on us after 11 when our waiter got off work. Thousands of dollars they missed because no one would come out and wait on us. The dolphin tour in Cabo would have been great if it had lasted as long as advertised. And the zipline, ATV, water slide tour in PV was great but more information should have been provided. Such as the fact that we were not in fact required to wear pants, that it was in the jungle so wearing white was a bad idea and that mosquito repellent would be a good idea. We were the only ones that brought any. It was also a lot more strenuous than explained Read Less
Sail Date March 2019
We chose this cruise because of the experience and just the need to see some warm weather. This ship was fresh out of dry dock, which was used as an excuse for everything that was WRONG with the ship. Usually when something is in for ... Read More
We chose this cruise because of the experience and just the need to see some warm weather. This ship was fresh out of dry dock, which was used as an excuse for everything that was WRONG with the ship. Usually when something is in for refresh, repair, or general maintenance, it should come out fully functional and complete. Not so with this ship. Several cabins didn’t even have hot water for most of the cruise. There were issues just about every where on the ship. From bathroom plumbing, lights flickering, ceiling tiles sagging, and much more. Was it a total mess? Not really. The ship overall was pretty decent, but it really should have been so much more. Food - generally, the food was average. It is surprising they don’t have more Mexican food on a Mexican cruise. Easiest way to get people in the mood of where they are going is through their stomach. Service varied depending on whether or not a supervisor was nearby. Amazing service usually meant there was at least one supervisor within eyeshot. There were times we would watch the waiter ask people all around us if they needed anything and skip us. And the reaction I’d get when I ordered just a soda was one of annoyance. Movie under the stars - This iMax movie experience is actually pretty nice. A throw back to the drive in theatre. One complaint I tend to have about entertainment on most cruises is they tend to be very short. Went to a trivia show and it lasted about 25 minutes. Music acts would go for 30-45 minutes and then quit. And why do DJ’s play the same 5 songs throughout a cruise? Really can only listen to the Cupid Shuffle so many times before you get really tired of it. Read Less
Sail Date March 2019
Just out of dry dock I realize the main concern are the hull and the Engines and the Stabilizers. When I arrived in my cabin,which was a balcony, I found neither door would lock. The patio door looked liked it was locked but wasn’t and ... Read More
Just out of dry dock I realize the main concern are the hull and the Engines and the Stabilizers. When I arrived in my cabin,which was a balcony, I found neither door would lock. The patio door looked liked it was locked but wasn’t and the hall door shut behind you but the lock didn’t engage...it had be be pulled shut. Both of these were reported and repaired within a few days. This was more or less the story of the Whole ship. EG The cash register in the gift shop didn’t work, From talking about 1/4 of the elites were not invited to wine tasting or Captain Ciirclereception. Many of the slot machines didn’t work. The second night’s singer had to stop after about 20 minutes due to technical difficulties which were resolved 20 minutes later and she was able to complete her act Near the end of the cruise I expressed surprise to a cashier that the machine had not been repaired and he said under his breath “nothing on this ship works”. The crew tried very hard but it seemed many were new in their jobs. They had two mornings of crew exercises in s row...one told me it was because the first day was not satisfactory to the Captain. He himself was rarely seen...only at Champaign Waterfall the second night. Read Less
Sail Date March 2019
This was the third Carnival cruise for my husband and I. We have previously sailed on the Splendor and Dream. We were part of a group of 56 in a wedding group. We were flying in on JetBlue to the Long Beach Airport and had ordered ... Read More
This was the third Carnival cruise for my husband and I. We have previously sailed on the Splendor and Dream. We were part of a group of 56 in a wedding group. We were flying in on JetBlue to the Long Beach Airport and had ordered the Carnival shuttle. We were told to go to the left when exiting baggage and that the shuttle would be waiting there. We did not see the shuttle anywhere. Another passenger was also looking for it. We each called Carnival and it turned out that the shuttle had been there the entire time on the right not on the left. The shuttle driver had a tiny paddle that none of us had seen. EMBARKATION: We ordered Faster to the Fun and had a 12:00 check-in. We got to the terminal and dropped our bags off with the porter and quickly made it through the check-in. We were stopped just prior to boarding and told that we needed to check-in with Guest Services. That made me somewhat paranoid. So we went there and were told that there had been a problem with our room (E71) and that they had to paint a spot on the ceiling. We were given 2 free drink passes and went over to the bar across from Guest Services. Before we received our drink orders, the rep said that our room was ready. She directed us to our room where the sign and sail cards were waiting in the mail box. By this time it was 11:55, so we actually got to our room before our scheduled check-in time! We had an ocean-view room, before we had booked balconies so it seemed really small. The mattress was really comfortable. I needed a firm pillow. The steward brought the firmest pillow that I have ever seen and it was so thick we thought it was 2 pillows in the same case. I ended up stuffing a beach towel in the regular pillow and it worked really well. We went up to Lido and met up with some of our group. We hit up the buffet. It was Italian themed and typical buffet. We sat by the pool and visited our friends. Some of the guys got burgers from Guys. I stole some of the fries and they were the best fries ever. We wanted to go in the hot tubs but they were all over-flowing with people. The ones on the Serenity deck were also over-filled. Some schools were on spring-break so that was part of the problem, but there didn’t seem to be a whole lot of partying. After muster, we ended up on a balcony on the aft side of Lido to watch the sail away. It overlooked Serenity deck but was very quiet. We went to the late dinner. I don’t remember what I ordered but it was some kind of Asian noodle dish. And of course warm chocolate melting cake for dessert! After dinner, we went to the casino for awhile and quickly lost. We headed back to our room at about 10:15. Big mistake. We were just 2 doors down from the Atrium lobby and the music was so loud that our room was vibrating. We went to Guest Services which was in the lobby and complained. All they could do was close the firedoor. It did not help. Finally around 11, they shut it down. Tuesday - Catalina We met up with some of our group in the main dining room for breakfast. I had my favorite avocado toast and a side of bacon. It was excellent. We then took the tender to Catalina for the wedding. We walked to Step Beach. It was not marked so we all walked past it and had to ask around before we found it. They hired a local minister and had a beautiful ceremony. Next we met up at Steve’s Steakhouse for lunch. We had to order from a limited menu because of the size of the group. We had 4 options from which to choose. Most of us ordered the fish and chips. Mine was stone cold. Also the restaurant was on the second floor and they did not have an elevator. We then hung out for an hour or so and did a little shopping. One member of the group, got a call from the upgrade fairy and were given the Owner’s Suite, so they arranged a surprise wedding reception. The suite is beautiful and had a bathroom with a whirlpool tub bigger than our room! After the reception, we went to dinner. It was formal night and Carnival does not enforce the dress code at all. There was a man in a tank top and flip flops and a woman had on fuzzy bathroom slippers that were allowed to dine. A woman was in line with just a bikini top and sarong cover-up. I’m not sure whether or not she was allowed in. I had the end-cut of the prime rib and grilled shrimp for dinner. The prime rib was the best that I have ever tasted. I didn’t have room for the creme brûlée so had to pass on dessert. We went to the casino and I won about $20 on slots. We were tired and decided to go to bed. Once again, the music was blasting. We complained and they offered to let us switch to a lower-rated room. It was 10:30 at night on the 2nd day of a 4 day cruise and we didn’t really feel like packing up everything to switch rooms. So we waited the music out. Wednesday - Ensenada I started the day with my avocado toast and bacon. We then walked off the ship. I got nervous when the drug sniffing dog kept smelling my purse, but it was just my gum. We booked the La Bufadora Adventure through Carnival. The bus was very uncomfortable and the seats were smaller than Southwest Airlines. We first went to a historical building that was once the first casino on Ensenada. There were about 10 vendors in the patio. The best thing about the spot was we were off the crowded bus for a few minutes. We next had about a 45 minute ride to the blow hole. We had to walk through a flea market where they sold “genuine replicas”. You could not walk more than 2 feet without being approached by vendors. I was given about 10 small sips of Pina coladas from different vendors. We watched the blow hole sprout water. After paying 75 cents to use the bathroom, you are given a few squares of toilet paper. Anyway we went back to the flea market and had some delicious grilled shrimp and fish tacos. I wanted a virgin Pina colada and was told it would be $12. I said too much and walked away. A few booths up, I got one for $5. It was so delicious. They carved out the pineapple and served it in that with several slices of fresh pineapple. We walked past the stalls but nothing appealed to me. The tour guide encouraged everybody to order tacos to eat on the bus. So on the ride back, the cramped bus was filled with people chowing down. We got back to the ship and had a letter from Guest Services. They reported our complaints to the music director. They also comped us $80 for our excursion. We hung out with friends and then went to dinner. I ordered the veal parmesan and it was nasty. It was cold and dry and had hardly any sauce. We went to the love and marriage show. Our newly-wed friends were one of the three couples chosen. Orlando, the cruise director was hilarious and this was the highlight of our cruise. I’ve never laughed so hard in my life. One thing that was disturbing, one of the other couples when asked if a parrot was in their bedroom would repeat and they both said “Dumb B****”. I felt so bad for the wife. We wanted to go to bed but decided to kill some time until the music died so we went to the casino. I came out about $25 ahead on slots. We then went to our room and once again had to make the nightly walk to guest services to complain about the noise. (We were only 2 doors down). The reps there weren’t too happy about the noise level either because they couldn’t hear the passengers. Fun Day at Sea We slept in and then went to Sea Day brunch. We had delicious filet mignon and eggs. We hung out for the jewelry raffle to find it was only a crappy keychain. We bought a few fashion accessories and ordered our pictures. We went back to the casino. I started playing some kind of Asian slot machine. I wasn’t sure how it worked, but I walked away with $150 because I kept winning free spins. We then went to the early comedy show. I think it was the same material from our last cruise on the Dream. Next was dinner. I had the tenderloin which was really good and carrot cake. We then went back to the casino and I won another $40 on the Asian machine. We cashed out and returned to our nightly “private concert” in our room. We then made our nightly report to guest services and waited for the DJ to shut it down. Debarkation Debarkation was very smooth. We hung out at Lido buffet until after 9. Then breezed through customs. Our shuttle was waiting and we quickly made it to the airport. Read Less
Sail Date March 2019
DW & I have been on four other cruiselines and this was our first on Carnival. We went on this one since we wanted to join a large group gathering of about 50 folks. Even though it was a four day Carnival Long Beach-Catalina ... Read More
DW & I have been on four other cruiselines and this was our first on Carnival. We went on this one since we wanted to join a large group gathering of about 50 folks. Even though it was a four day Carnival Long Beach-Catalina Island-Ensenada-Long Beach trip from embark Monday and debark Friday, it was still a party crowd. We usually prefer a quiet, refine cruise but wanted to join the many folks we knew. Since there were many we have known for many years, the party type atmosphere worked well and we were pleasantly surprise that we enjoyed it. The cost was relatively inexpensive and we set our expectations lower and were overall happy with the cruise. The Guy's Burgers, deli, and pizza were great. The other dining venues, such as buffet and sitdown dining were disappointing. The servers often did not bring us and others what we ordered. Even request for crackers was given a response of call room server. A request to clean some chairs with food debris was met by the worker slapping the chairs with her dish towel. What was worst was that the sour cream and butter were not fresh, i.e. the potential for an upset stomach or worst. The cabin was larger than other cruiselines for the same category but the restroom had a foul odor that repeated attempts to pour water down the floor drain only partially helped. A number of folks got seasick even though they never had before on other sailings. Being a smaller ship of about 70,000 tons is part of the reason. But more likely it was the short sailing distance between the ports. Long Beach to Catalina is about 29 miles and the sailing was a leisurely 13 hours which meant say 2 miles per hour which is far too slow for the stabilizers to be effective. Also this slow speed means the wave actions will affect the ship more. The shows in the main theater were not Broadway type productions. They were just singing with related dance moves and much of the time was wasted with pulling audience members up to the stage to participate. The timing of the show comedians were too close to the main theater shows so we could not see them. The raffles at the ship stores were a big waste of time. They kept on delaying the start of the drawings and the prizes were terrible, such as a cheap shopping bag. The embark and debark were fast since for the short cruise we did carry on luggage. Read Less
Sail Date March 2019
This was a family cruise to celebrate an eighty-fifth birthday. We were 23 in number with many young people on their first cruise - no one under 16. I mistakenly had my bags checked aboard and had a bottle of wine removed. I would carry ... Read More
This was a family cruise to celebrate an eighty-fifth birthday. We were 23 in number with many young people on their first cruise - no one under 16. I mistakenly had my bags checked aboard and had a bottle of wine removed. I would carry my bags on board next time. We had a suite which was excellent - spacious, clean with amenities. We were not fond of the main entertainment but the smaller venues were good. The zip-lining in Catalina was excellent and the wine tour in Ensenada was good. The cruise ship food was good and the evening dining and service quite good. Birthdays were acknowledged at dinner and the serving staff entertaining. All areas were usually kept clean. The main pool and spas were always full with children. There was an adult pool, but on this cruise, it was full as well. The main entertainment was not very good, but the smaller venues were fine. On a previous 3 day cruise, the entertainment was excellent with Broadway -type shows. The drawbacks - a valuable ring and an article of clothing were take from the room. Obviously, the only people with access were the steward and cleaning personnel. Also, while we paid for internet access, we never had it. Read Less
Sail Date March 2019
The convenience of where the cruise leaves port (west coast) along with the pricing make this an attractive cruise for my wife and I . We were on this same cruise 3 yrs ago. I can say the check-in process is better ( asking for an arrival ... Read More
The convenience of where the cruise leaves port (west coast) along with the pricing make this an attractive cruise for my wife and I . We were on this same cruise 3 yrs ago. I can say the check-in process is better ( asking for an arrival time) however the check out process still needs work. You are certainly reminded that you must be out of your room by 8:30 am on the last day ( Saturday) and you will definitely be reminded to be off the ship by 10:30 am! We have not been on other cruises so cannot compare others ( this was our 7 th with carnival) the rooms are clean and not a bad size and the balcony is a pretty good size for 2 adults. The decor definitely needs updating. The seats on the lido deck have almost no cushion left so you sink right into them . The biggest complaint on food is on the LIDO deck. The food there the is normally cold. The grill, tandoor, pizza and deli live up to expectation ( did not try the bar bq ) Staff were always greeting you, Entertainment was pretty good ( comedian John Dicrosta is hilarious,) The excursions were okay..but wow have they ever gone up in price. Hey Carnival most people just want to go to a beach.. I think you need more of those at an affordable prices. Families would like to play in the sand and water and not have to dish out big bucks to do it. On a more personal note we were shocked at the lack of supervision by staff in the casino when it comes to minors. The fact you are gambling, drinking and smoking should be enough to ensure security is better. We saw young children (10 and under) in the casino on a fairly regular basis. In one case we witnessed a minor helping his parents feed quarters into a machine. Yes the parents should know better but As a responsible corporation that should never be acceptable. Read Less
Sail Date March 2019
We traveled with our 3 children for spring break on this ship. The ship was clean and comfortable. The food, drinks and service were average. The staff varied from attentive to average. We ate at 3 specialty restaurants, Cagney's ... Read More
We traveled with our 3 children for spring break on this ship. The ship was clean and comfortable. The food, drinks and service were average. The staff varied from attentive to average. We ate at 3 specialty restaurants, Cagney's (3.5-4*), Le Bistro (3*) and Moderno Churrascaria (3*). If we went on this cruise again the only one of the 3 that I would consider paying extra to dine at again may be Cagney's. I don't think that any of them are much better than the main dining room. We ate twice at O'Sheehan's Neighborhood Bar & Grill. The food was below average (2*) both times, average (2.5-3*) service. The buffet food was average, good selection and well maintained. The entertainment onboard was very good. We all enjoyed the nightly shows in the main theater. Our children enjoyed the cruise but they did occasionally get bored. I think they would have enjoyed a ship with more activities appropriate for young teens. The cabins were well maintained and clean. Embarkation and disembarkation were well run and efficient. Overall I would give this cruise a 3.5* and would go on this ship again if the intinerary and price met our needs. Read Less
Sail Date March 2019
The three areas that were disappointing were entertainment, menu selection and smoking venue. The comic, diva, trio and pianist at Crooners very good; the dance band, guitar players and Wallace Black dIsappointment; The trio played a ... Read More
The three areas that were disappointing were entertainment, menu selection and smoking venue. The comic, diva, trio and pianist at Crooners very good; the dance band, guitar players and Wallace Black dIsappointment; The trio played a great selection of mariachi and dance music. Tea Cake Forest Diva performance of Aretha and Whitney Houston excellent; the comedian offered a good show. The dance band played with no soul and the Wallace Black Duo especially the female singer not at quality level for Princess Cruises, the pianist at Wheelhouse advised me doesn’t do requests - really? Movie selections impressive and availablity to see in Princess Theater was a positive option. The menu selection on Horizon for breakfast and lunch unappealing Friday and Saturday. Sailed on Ash Wednesday and a Friday in Lent and found selections of non meat sparse. Salty Dog Street Tacos selections disappointing and exception of Saturday night menu of Michangelos limited, two nights orders were incorrect and avoided ordering wine or drinks as it seemed delayed menu orders. The Speakeasy was a cramped room for smokers and drink service available lnconsistent in comparison to smoking bar on The Star Princess. Read Less
Sail Date March 2019
I had cruised this itinerary on the Splendor twice before this cruise and so looked forward to this cruise despite the Splendor aging (like we all do...). I was surprised by the many changes I noted that included the elimination of the ... Read More
I had cruised this itinerary on the Splendor twice before this cruise and so looked forward to this cruise despite the Splendor aging (like we all do...). I was surprised by the many changes I noted that included the elimination of the tablecloths in the dining-room except on "Cruise Elegance" evenings. There were no chocolates left on our beds with the turn down service., the art auction lacked selection and variety, but the flat iron steak was still tough as shoe leather. They even cut the note pads in half that were left in the cabins now w/4" pencils instead of pens! I know this is all little stuff, but the devil is in the details and the cuts all add up. I realize these trims make it possible for Carnival to continue to offer wonderful cruising experiences to the average person. You do definitely get a lot of bang for the buck! I will commend the staff though very highly for taking such good care of a room full of us late arrivals. Our flight didn't land at LAX until 2:25 P.M. Our taxi arrived at the port at 3:10P.M. Cutoff time for embarkation was at 3:00P.M. I was so worried that we would be waving at the ship sailing away without us, but they boarded us and we had a great time. Our room was comfortable with 2 portholes and 2 beds; one of which was a couch made into a bed for our week long trip's duration. We were at the forward end of the ship that gave us ample exercise to the dining rooms and lido. Our cabin steward was Bagus. He was attentive, smiling, and knew us by first names. We dined in the Gold Pearl Dining Room all but one evening. The quality of the food and service was all very good with one exception: the flat iron steak, which was tough. Our waiter even arranged for specially requested escargots on our last eve at dinner too. I enjoyed the lobster and tenderloin dinners the most. They were tasty. We enjoyed the entertainments on board the ship. The "Pop to the 80's and "The Epic Rock" shows were good. We liked going to the movies for the "Dive-in" to see "The Green Book." We were not impressed with 2 days in Cabo San Lucas. We probably would have enjoyed ourselves there more if we'd been able to take a motorized raft trip like we did a few years back, but we couldn't locate the same this trip..Puerta Vallarta was the highlight of this trip for us though all we did was walk around there. The tendering process at Cabo was much better organized on this trip. Read Less
Sail Date March 2019
Third cruise on Norwegian, 24th cruise overall. Our first cruise on Norwegian was on the Jewel. We had more problems on that cruise than we ever had on board a ship but so enjoyed the ship and the food that we cruised on the Bliss last ... Read More
Third cruise on Norwegian, 24th cruise overall. Our first cruise on Norwegian was on the Jewel. We had more problems on that cruise than we ever had on board a ship but so enjoyed the ship and the food that we cruised on the Bliss last October. Only problem with the Bliss was embarkation but the onboard experience was wonderful in every respect. This quickly became my favorite ship. Food and entertainment was great. So for this reason we booked the Star which is smaller than the Bliss and about the size of the Jewel. Because I know that Norwegian has small rooms in the oceanview category (which is what we usually book), we booked a balcony room (smaller than most other cruise lines' balcony rooms). Found food to be mediocre in buffet with limited variety (particularly in area of vegetables/potatoes). Temperature of food was adequate. We ate exclusively in the Versailles dining room fro dinner and this was a step up from the buffet in terms of food quality, but not by much. The best complimentary food to be found, in my opinion, was at O'Sheehan's, the 24 hour pub restaurant. Unfortunately, they have discontinued the fried mozzarella sticks with marinara sauce which I used to love at O'Sheehan's. Maybe to many other people loved them too and Norwegian decided they were spending too much money on them. Norwegian is also the only cruise line that does not allow you to bring your own soda pop on board. They want to be sure you either buy theirs at $4.25 a can or buy the unlimited soda package which is exorbitant unless you and your partner drink tons of soda a day. The specialty restaurants which you pay an extra fee for have always been good, particularly Cagney's steakhouse. We did not east at any of the speciality restaurants this trip but heard others comment that they were good on the Star as well. Entertainment was very good. There were three different production/review main theater shows with singing, choreography set and costume changes which were excellent. My wife and I enjoy these type of shows and these were right up there with some of the best we have seen. There was a husband and wife magician/contortionist act. The magician part husband was standard magic/illusion fare but the wife's ability to contort her body was astonishing and unique. Really incredible! There was a comedian who did different accents and dialects and was funny and entertaining. In the lounges there were guitarists/singers, a pianist singer and the Melodic Trio who sang and played instruments. Musically, there was adequate variety to find something to enjoy. My wife and I seldom do excursions nor do we book cruises for the itinerary. We book cruises to be on the ship for a certain length of time, relax, forget about everything and be pampered and taken care of. For this reason, I do not comment on ports. I only review the internal ship experience in terms of the four things that are important to my wife and myself: food, entertainment, comfort and service. I have already commented on food and entertainment. See my review of the cabin below in regard to comfort. With only one exception, service was outstanding. The crew members were friendly, accommodating, helpful and could not be nicer. They worked harder than most of us would ever want to. The one exception was this. I was supposed to get an onboard credit as part of the package I booked. On the second day, when I got a print out of my account, I remarked to the lady at guest services that I did not see the credit on my statement. She checked and said it was not in their computer. She asked me if I had some documentation showing that I was entitled to it. I did in my room. She asked me to bring it back to guest services so they could verify. As i had the documentation and thought this was a glitch that would be easily fixed, I waited until the next day rather than going up to my room right then and getting it.The next day I went down to guest services with my documentation and provided to a young man on duty who, as I was to learn, should probably not be in any kind of customer service job. The young reiterated that it was not in their computer. I reiterated that I was already aware of that which is why I brought the documentation to him, per the instructions I received from the woman at guest services the day before. I told him that I was aware he did not have the power to correct this buit surely there was a senior officer who did, maybe the captain if necessary, and I had the proof I was entitled to it right there in black and white. He went into a room in back, was there for a while and then came out with several sheets of paper. He started to explain to me that I had received an upgraded room ( same type of room I paid for but in what the cruise line considered a better location on the ship) from Norwegian and implied that either my credit had been absorbed by the upgrade which I did not ask for and could care less about, or that I should be so happy that I received an upgrade on my room I should forget about the onboard credit. I told him this had nothing to do with my issue and started to get a little steamed that he seemed to want to talk me out of pursuing this problem. He kept showing me on the pieces of paper saying, "this is what you paid for your room and THIS is what the room you are in goes for. Look at the difference!" I finally was screaming at him saying," I don't care!!! Get me on board credit that I payed for and I am entitled to." he mumbled that he would start an inquiry. I asked loudly when I would get an answer about my onboard credit. He hesitantly said tomorrow night. So he took an issue that I had mild concern about and exploded it into a huge conflict where I was very disgruntled, determined to do everything I could on social media to turn people away from cruising with Norwegian. I was in a very bad mood all through the night until the next day complaining to my poor wife and telling her all the ideas I had for waging war and getting even with Norwegian, making sure that I would cost them many times what they would have given me in onboard credit. The next day I went back down to guest services where I encountered yet another woman at the guest services desk. I explained everything that had happened to date and again showed my documentation. She was very nice, understood the situation immediately and explained to me (unlike the jerk I encountered the evening before) that the credit was to have come from my travel agency, not NCL and for whatever reason, they had not received it yet. There was an inquiry that had been sent to NCL's home office in Miami but in the meantime she arranged a ship to shore phone call to my travel agent so I could take with him about the issue. I spoke with him and he did not know why it hadn't gotten to NCL as everything from his end showed that it should have but he told me in the event it did not arrive in the next few days, get a print out of my onboard account from NCL and he would send me a check for the credit amount. This was all it took to set the matter at rest and could have done by the jerk, instead of aggravating a guest. I received the credit the next day. When I got home I got an e-mail from my agent in which he told me that I was not the only one who had this issue and his what not the only travel agency it happened to. Some snafu occurred with NCL. OK, so I have vented. Back to the ship. The public areas were pleasantly decorated and very clean and well cared for. There was one swimming pool on board and a numebr of hot tubs in different location. I did not use the fitness center but my wife did and said it was fine. The library on board (one of my wife's major interest) was quite extensive for a ship's library. If you like to read on board, you will enjoy this library. There is also an internet cafe on the 9th deck which overlooks the atrium. There are a few tables for playing games. Unless one wished to use the eating tables in the buffet or around the pool, the ship really lacks tables to play games, do jigsaw puzzles or any kind of writing or paperwork other than the few in the internet cafe. I probably will never sail on the Star again as it had to many deficits for me personally. The food was not as good as on the other two NCL ships I sailed. Read Less
Sail Date March 2019
Really only chose this cruise because it was out of LA where we had agreed to meet up with relatives. Thought a cruise would be a good option for those with mobility issues and that the "inclusive" package would suit us all with ... Read More
Really only chose this cruise because it was out of LA where we had agreed to meet up with relatives. Thought a cruise would be a good option for those with mobility issues and that the "inclusive" package would suit us all with food, entertainment and accommodation in one place, leaving us time to chat and catch-up. This aspect did, of course, work well for us. However, it has to be said that the "up-selling" is relentless and the basic package (without buying into the upselling of speciality restaurants, wifi, exclusive pool area, drinks etc) very average compared to what else is out there in the cruise market these days. The decor everywhere is "beige blath" and hard to believe that the ship had a refurb only 3/4 years ago. A number of the wait staff looked totally disenchanted with their jobs (as I am sure they must be with the endless short haul party seekers the ship attracts). The "cattle market" at LA on embarkation was deeply unpleasant with insufficient direction as to what to do and where to go with luggage and porters were downright rude - just had to grit your teeth and keep cool in the knowledge that it cannot be easy getting 3,000 passengers aboard in a very limited timescale. Not a great start to your break though. Check-in staff were much more welcoming though. Read Less
Sail Date February 2019
The cruise was priced great for a balcony. The stateroom had awesome space including a great closet area. The room was very clean with new carpeting and mattress. The cruise itself was only fair however. There wasn’t much to keep you ... Read More
The cruise was priced great for a balcony. The stateroom had awesome space including a great closet area. The room was very clean with new carpeting and mattress. The cruise itself was only fair however. There wasn’t much to keep you entertained at night. Only one thing going on at a time. If you didn’t like what was going on, there wasn’t anything left to do. The ship design is very poor. A lot of dropping down a deck walk across and returning back to the same deck just to get to the dinning hall. The ship overall was very clean with great decor. The breakfast and lunch buffet was just average with selection. The poolside pizza and hamburgers were great along with soft serve ice cream. Great dinning service, they were very helpful with choosing a menu item and remembered your favorite drinks rack night. Again, menu items were only average. I have been on many cruises. Unfortunately this one is only average. Read Less
Sail Date February 2019
This is the 3rd time cruise and the second Carnival cruise of mine. The experience is worse than expected since my last Carnival cruise Freedom. First of all, this ship really needs upgrades. There are very few whirlpools and swimming ... Read More
This is the 3rd time cruise and the second Carnival cruise of mine. The experience is worse than expected since my last Carnival cruise Freedom. First of all, this ship really needs upgrades. There are very few whirlpools and swimming pools. Very few variety of entertainments (trivia and board games all the way, almost). Two ping pong tables were placed in the hallway which we could barely enjoy with people walking around. Gym closed at 10. Only basketball game allowed. Tables of the dining hall are so close to each other; the guests with strollers are so difficult to pass through between tables and chairs. The decor is so old and is aged from the state rooms to the public area. The worst: Why would a complementary dinner has dishes now requiring a cost?? I don’t remember any paid dish from my last Carnival cruise. Guests now have to pay for Lobster tails for most of the nights. And, why would a “fine diner” style dinner required guests to share tables?! Are you joking, Carnival? I haven’t experienced sharing table for the past 10 years even with a budget, fast food style Asian restaurant (I am a Chinese)! And Carnival has all the reasons not to tell the guests ahead of time about sharing tables, what the heck?! And did you cut the crew number? The deck 10 and 11 were so gross (water, food on the floor, tangled hairs!) that the cleaning couldn’t keep up. I had seen the cleaning crew every where and any time cleaning the deck on my last Carnival cruise; this time I saw only few cleaning crew busy cleaning the mess. The crew was trying the best to accommodate. The cabin crew is fantastic. We like our servers. The entertaining crew works very hard especially the Crew Director, she’s everywhere to entertain the guests. Overall, I have good experience with the crew. I thought have big problem with the Carnival management decision on cutting guests benefits and making the experience sad. Read Less
Sail Date February 2019
The ship was the oldest of the Princess fleet and it shows. There was difficulty finding fully functioning bathrooms on the ship. Most area decorations are dated and worn looking. The inclusive dinners were hit or miss. The Buffett ... Read More
The ship was the oldest of the Princess fleet and it shows. There was difficulty finding fully functioning bathrooms on the ship. Most area decorations are dated and worn looking. The inclusive dinners were hit or miss. The Buffett options got old by the end of the cruise. Most fruit was unripe and vegetables were limited. Entertainment venues filled early and many people were not seated. The fitness room was stuffy and hot, not enjoyable at all when the views were pretty. I preferred walking the decks. We had an extremely noisy room and the front desk said they could not move us. Why do they put rooms across from the main service entrance for the staff for the floor. We heard each time the door opened and slammed closed. Then the carts were noisy going over the threshold. Not much fun at 6-6:30 am! So much for a free upgrade to a room with a view. We will not be traveling with Princess again Read Less
Sail Date February 2019
This was our 5th cruise with these ports, and our 8th cruise on the Grand. With 2020 already booked. We have read other reviews about how old the ship is and problems they encounter but this was our 1st cruise where those negative aspects ... Read More
This was our 5th cruise with these ports, and our 8th cruise on the Grand. With 2020 already booked. We have read other reviews about how old the ship is and problems they encounter but this was our 1st cruise where those negative aspects effected our cruise. We opted for a minisuite, we normally get a balcony on 10. Unfortunately we didn't get to enjoy our Mini suite as much as we hoped. What with construction going on at 9 am, that is sawing and hammering, there was a sound that sounded like a blender that would go off for about 20-30 seconds every 8-10 hours including at 1 am. On the last sea day our toliet started overflowing, luckily with clean water, but water was gushing out of the toliet and DH had to bale water with the garbage can for half an hour to keep our room from flooding. We then had a fan going on for 5 hour to dry out the carpet.He used every towel to soak up the water, but it still went cascading over the step. Now we did try Sabatini's for the first time and loved it. The food in the buffet seemed to have improved from our Nov. cruise. The only change we would make is that they served lobster on casual nights and not only on formal. We did notice that there seemed to be more buckets for leaks than normal, and I hope during dry dock the replace the furniture in the public areas. Some of the seats were so worn and dirty you didn't want to sit on them. Embarkation was fast and easy as was disembarking. We take Sonoma Count Airport Express and they take care of getting the luggage on the ship.They drop us off and then the bus goes to the ship and they unload the luggage. We got our luggage before muster, and our room steward had champagne for us as soon as we got to our room. Apparently this is a perk of the mini suite. Try Sabatini's but don't fill up on the bread or salad. I could have skipped the entree and been happy with the start, pasta and dessert. We ended up sharing the sampler dessert because we were so full. The sole was a bit of a disappointment because the delicate fish was coated with panko which are too much for a delicate fish. By then I was so full and I wanted to sample the dessert, so I scrapped off the breadcrumbs. We didn't get off the ship since we have been to these ports so often, we enjoyed an empty ship. Bohemian Rhapsody was MUTS and though we were there a half hour early the bottom deck was full and we had to sit on the upper deck. Every lounger, chair, bar stool was full. People clapped after the movie was over. First time this has happened. Our room steward was great and we love Dhan in the Alfresco Bar. Read Less
Sail Date February 2019
First window of opportunity to travel with girlfriend since our husbands passed away. Wanted warm weather (UK winter) and hadn't been to Mexican coast for many years. Ship same as when on it before, although refurbed recently. ... Read More
First window of opportunity to travel with girlfriend since our husbands passed away. Wanted warm weather (UK winter) and hadn't been to Mexican coast for many years. Ship same as when on it before, although refurbed recently. Quite familiar and satisfied with layout. Comfy style, not over brashy, easy to get about. Pleasing atrium/cafe area for performances and meeting friends. Theatre really lovely, good sight lines - but ALWAYS, as on all ships, aircon blasted freezing air out. In American places, restaurants, theatres etc. they do not understand COOL air. Using more energy to make it ICE COLD, necessitating the wearing of sweaters and shawls, which is totally stupid. Cool it, not Ice it. Bad for the environment. The temperature on land (so cooler at sea) was never above 20 degrees centigrade. We needed heat sometimes in the cabin. Dining ANYTIME - tried to juggle getting to theatre shows on time BEFORE eating or afterwards. Neither worked well for us - shows/dining times are too early (to please the Yanks?) 6.30 & 8.30 shows not a good time. I refuse to dine at night in the buffet (the restaurant is part of cruising pleasure) but that's what the staff say to do to see the shows comfortably. But it spoils a port day to rush back to shower and change, relax in restaurant, and see a show at about 9.30/10 or even 10.30. Unfortunately the Anytime arrangement didn't work very well, as we often ended up on our own, or with the same people, so didn;t get to meet more people (whole point of cruising for us). And, while on the subject, there should have been someone to host the 'singles' meeting, with coffee or tea supplied. Very poorly organised and attended. THE FOOD was a very good standard. No complaints. Tasty, good quality and excellent variety. It's really about time the poor waiters didn't have to go through what's on the menu - we are adults, we can read........it's insulting. If we have queries, we can ask. Dining service excellent as usual. ENTERTAINMENT.: The shows are good generally, unless you've seen the same ones time and again. I can see where they've been tweeked, but we need to see a couple of new ones in with the old. Perhaps I shouldn't cruise so much? One show was dreadfully childish, like a pantomime with little dancing. I'm an ex-dancer choreographer so I know my stuff. It was very colourful, but too much running about, jumping, and bloody awful 'storyline'. The comedians (both male from USA) - one had a tinny annoying voice and looked like he'd just come off a street corner in gym kit. The other - too many jokes that only watchers of American tv sitcoms would understand. Broader humour for foreigners please. laughed once - and that was just remembering how many times I'd heard the joke before !!! SERVICE - excellent as always. EXCURSIONS. Do our own thing. Local buses etc. Riviera too built up now. Read Less
Sail Date February 2019
I chose this because it was a ten day cruise which went to some off the beaten track Ports. The food was sub-par and the ships facilities were in need of repair. None of the Hot Tubs on the ship were working properly and nothing was done ... Read More
I chose this because it was a ten day cruise which went to some off the beaten track Ports. The food was sub-par and the ships facilities were in need of repair. None of the Hot Tubs on the ship were working properly and nothing was done to repair them. The food in the Michaelangelo Dining room was mediocre and the Crown Steak House was disappointing. The activities on sea days on the ship were not geared to be of any interest to an active person or of any educational value. The quality of Merchandise in the stores was disappointing. I have always looked forward to see the latest styles in Invicta watches as I have experienced on every cruise I have been on in the last ten years. I was told that they no longer carry that Brand. Instead, they had a few lines of very cheap Chinese-made watches that were an embarrassment. Read Less
Sail Date February 2019
We chose this cruise for convince, living in southern Oregon we were able to drive to San Fransisco. The ship is old so don't expect glitter and gold. It is going into dry dock soon but i'm really not sure if it will help the ... Read More
We chose this cruise for convince, living in southern Oregon we were able to drive to San Fransisco. The ship is old so don't expect glitter and gold. It is going into dry dock soon but i'm really not sure if it will help the carpets and furniture they are old. This is reason for average. The Embarking and Debarkation were very smooth i loved this especially debarkation after two rough days at sea i was ready to get off and get on land and go home. The service in the buffet was wonderful and variety of food served was great. We ate in the dining room few times and quiet frankly was disappointed each time in the food and the dress code service was slow .They have a smart casual dress code that was not enforced. Small issue but still. Wanted to try the movies under the stars but limited seating on the lounge chairs and some families stake out seats early in the day so come time to get a seat good luck. But figured out next day they were playing on channel 21 and i could relax in heat of day or on way home in a cold stormy day in my cabin and enjoy the movie. The Theater shows are OK nothing exciting that made me want to see it again at next show. Only real issue was we had to arrive about hour early to secure our seats. The ship Activity level is quiet unless you like to shop that is about all that is to do. They do have Live music on port days on lido deck about hour or so before debark. I wished on Sea days they had this going on since most of the nice days we spent on lido deck enjoying the sunshine and fresh air. Our Shore excursion in Mazatlan was horrible we paid for 9 to 12:30 and guess what we were dropped off at 11:30. If you get on a city highlight excursion with Andres get off the bus ask for another one. Our shore excursion in Puerto Valletta with Victor was wonderful. Would i do this cruise again o yes i would. And i do look forward to seeing what they do to make her Grand again. Read Less
Sail Date February 2019
We drove to Long Beach from Las Vegas the day before and stayed at the Hilton Long Beach. Embarkation with Faster to the Fun was amazing! We left the hotel at 11:00am and we were on the ship having lunch before 12 noon. Porters and port ... Read More
We drove to Long Beach from Las Vegas the day before and stayed at the Hilton Long Beach. Embarkation with Faster to the Fun was amazing! We left the hotel at 11:00am and we were on the ship having lunch before 12 noon. Porters and port staff were very pleasant and helpful. Crew, cabin, ship, dining room and steak house were excellent. Excursion in Puerto Vallarta very enjoyable. The only downside was the food on the lido deck. Usually cold to room temperature and not cooked properly (over or under cooked). Deli was very different than any other ship we have been on. Sandwiches are not grilled or pressed, but toasted in a subway type toaster oven. Costin and his team in the dining room was awesome. Our cabin team, Richard and Kit, also awesome. Cruise director Lee was very entertaining and friendly. Photographers were impressive and we actually purchased some pictures. Enjoyed the dive-in movies and the play list productions. The weather was quite cool but did not spoil our vacation at all. The last day the sea caused a lot of rocking and rolling causing my first ever experience with sea sickness and we chose to skip dinner that last evening. Still had a great time! Read Less
Sail Date February 2019
Hmm, OK Summarized Review – My wife & I (59 & 58) are experienced cruisers (Princess Platinum), we’ve sailed on the Ruby twice before this. This was our first cruise out of LA (San Pedro) and our first cruise of less than 7 ... Read More
Hmm, OK Summarized Review – My wife & I (59 & 58) are experienced cruisers (Princess Platinum), we’ve sailed on the Ruby twice before this. This was our first cruise out of LA (San Pedro) and our first cruise of less than 7 days. This was an “OK” cruise, anything less would be picky, anything more would be generous. No major issues, but no major “Wows” either. Food-OK, Crew-OK, Entertainment-Ugh, Weather-Ugh, Cabin- great Detailed Review – My wife & I (59 & 58) are experienced cruisers (Princess Platinum), we’ve sailed on the Ruby twice before this. This was our first cruise out of LA (San Pedro) and our first cruise of less than 7 days. We selected the 5 day cruise to tryout the West Coast cruise scene (we are thinking of taking a Hawaiian cruise in the future). Airport – We flew in a day early, you never can guess with Boston weather. We got a direct flight on JetBlue from Boston to the Long Beach airport instead of LAX. LGB is a small airport, a piece of cake, much easier than LAX. It’s quaint and I heard it was where they filmed the final scene from Casablanca. If you have a choice between LAX & LGB, choose LGB. Pre-Cruise hotel – We toyed with staying closer to the ship but settled on the Courtyard Marriott at Long Beach Airport. We got a free shuttle and the price was right. They also have a few walk-able restaurants. The hotel is quite nice, very clean, newer, in a safe area and about a 5-minute drive from the airport. They offer food, beer & wine for a reasonable cost. I would recommend the hotel. Across the parking lot they have a new shopping area (LBX?) with a few restaurants (an In & Out Burger, a Mod Pizza where you design your own, the Hanger which is like a food court. They also have a Dunkin Donuts, a TJ Maxx, a Whole Foods and some other shops opening soon). For dinner (Friday), we had a pizza at the Mod Pizza (I wanted In & Out, but lost the coin flip). It was good. You design what you want on the pizza and it takes no longer than 5 minutes to bake. I had a real good local IPA too. Saturday morning - breakfast before the cruise we kept it simple and went to Dunkin’s Note: My wife forgot her contact lenses. Another reason to get there a day early. We contacted Costco, they gave us a few names of local optometrists. We spent an hour or so on Saturday morning getting things sorted, but long-story-short, Dr Goldstone’s High-Definition Vision Center is awesome. We got some samples based on her prescription and all was good once again. If anyone in the Long Beach area is looking for a great team of eye care folks, please go to Dr Goldstone’s High-Definition Vision Center. We caught a Lyft to San Pedro for under $40, the driver was great, no issues. San Pedro Cruise Port (or the LA Cruise port in San Pedro?) – We got there around 1130 and were in the cruise terminal by 1132. What a remarkable place! If you like cargo ships and watching the amazing productivity of loading and unloading these enormous container ships. It shares a parking lot with the USS Iowa (we didn’t visit it, but if I had time I would have). Easy in, drop off, the porter took our luggage and we were in the terminal in minutes. Unlike Ft Lauderdale, they were not there with an expectation of getting a few bucks and grudgingly taking care of luggage but were helpful and efficient. Embarkation – Princess has this down to a science, I think being teleported would be the only quicker way to get aboard. We are Platinum, but it didn’t matter, there was no line. We were aboard within 15 minutes of entering the cruise terminal. The staff there is very helpful (just like Ft Lauderdale), Princess has trained folks quite well. Immediately Aboard – We were told that our cabins wouldn’t be ready until 1PM. They gave us the option of dropping our carry-ons at a dining room. We only had a backpack, so we took it with us. We didn’t go scoping around for the open MDR for lunch, we just hit the buffet, which was fine. There were no lines at the pizza joint nor at the grill, as we wanted to see what the buffet had to offer. We walked up to the Sanctuary after lunch (more on that later). Cabin – We had booked a balcony, then were given upsell offers. We passed on the first two, but accepted (rather jumped at) an offer for a Mini-Suite for an extra $49 PP. The mini-suite was awesome, my wife thinks she’ll find it hard to book anything but a mini-suite from now on. The larger bathroom, seating area, two TVs and good-sized deck were great. We were about 4 cabins from an elevator on the Dolphin deck. There was but one problem with our cabin. The toilet clogged a few times, all mechanical, not “human” related. The vacuum seemed to be malfunctioning. They’d fix it, then it would happen the next day. We called them 3 or 4 times to get it squared away. They take care of it from outside the cabin, the little door next to your cabin is for bathroom access, so they never had to come in, but one time they said they never logged the call, which was fine as we just went to a public room on the way to a show or something. Our steward was fine, things were tidy and clean Sanctuary – When we cruise the Caribbean, we like to take advantage of the Sanctuary, great loungers, quiet, great service, not worrying about a chair, etc. We booked the 4 days (not the embarkation nor debarkation days). They were pretty much empty. Most days there were only 4 to 8 people in the Sanctuary. We took advantage of the afternoon tea and they’d get us water (or food if we wanted). Entertainment – We went to the first night show, which was “Magic”. It was not that great. We decided to skip the rest of the production shows. We were planning on some other shows at the Explorer Lounge, but the first shows ran way over and couldn’t get a seat. It was mismanaged stuff like that for most of the shows. The Cruise Director Natalie was very nice, sweet and peppy, but there wasn’t a great variety of stuff to do. Her team was almost non-existent. We did go to the Piazza and caught a solo guitarist, she was very good. Food – I’ll start by saying we are not “Foodies”. We don’t expect a 5-star, gourmet dinner each night. Breakfast – we usually go to the buffet, you can’t really screw up eggs, bacon and toast, and they didn’t screw them up, they were good. I did get an omelet a couple of days. They write down what you want then rather a line of people waiting, the waiter (the folks bringing you coffee, etc) will get your omelet for you, much more efficient and no crazy queue in the middle of the buffet. They had the usual fruit, pastries, cereals, toast, etc. International Café – I was tasked with getting real coffee each morning. I’d pop down and get a couple of to-go cups. We didn’t buy the coffee card since you have to use all punches on that specific cruise. I’d get a pastry or two when I was there as sort of a pre-breakfast. The International Café is awesome. Lunch – we were in the Sanctuary during lunch, I’d usually pop down for a couple of slices of pizza for us, knowing we were going to have a good-sized dinner that night. The grill was always hopping and had a line during lunch. I do like their burgers there. Dinner – We had 3 dinners in the dining room (out of 5 nights). The 3 entrees we had were good. There was never a wait for anytime dining. All the waiters we had were attentive, pleasant and efficient. 1. Salmon – it was good. The size was on the smaller side, but I had an app & dessert, so it was filling. 2. Prime rib – really good. This was on the night we stayed over in Cabo, the dining room was empty. The cut I was given was big. I had a baked potato and asparagus, which was excellent. The waitstaff wasn’t overwhelmed and were having fun. Best night of dining. 3. The surf & turf (for the last night). I think the filet was about 4 oz, small but cooked medium rare, and there was a huge shrimp with it, prepared perfectly as well. No lobster or beef Wellington on this cruise. Baked Alaska was great. Food – Dining Note 1: There was one formal night. Why even have it any longer? There were no tuxes, about ½ of the diners (guys) wear suits or a blazer and dress slacks & dress shirts (no tie). Ladies always look nice, but the gowns are pretty much gone, replaced with dresses or pants. The rest of the people were in jeans. Yup, jeans. I stopped wearing a tux a bunch of cruises ago. The switched to a suit, now it’s a Navy Blazer with dress slacks and a dress shirt. My wife will wear a dress or black dress pants and a glittery top. In my opinion, the folks that wear jeans, baseball caps and t-shirts really take away from the overall experience. We’re not at McDonalds. Food – Dining Note 2: Although I’m not a Foodie, I am a bit of a beer snob. Someone at Princess finally listened to the collective belly-aching for those that wanted more than Bud, Lite, Heineken & Stella. They’ve added a bunch of decent beer to the usual selection: Sam Adams, Bass, Sierra Nevada, Lagunitas IPA (Little Sumpin), a couple of ciders, a couple of Goose Islands, Perini, Urquell, Tiger Red Stripe & Fosters. Thanks for adding some better beer Princess… Disembarkation – Piece of cake. We had a couple of bags, so we did the walk-off. There was a slight line getting off, but it moved well with the Princess folks directing people to the customs officials. It was raining when we got off, there was a 5-minute wait for a taxi, again no big deal. The ride to LGB was uneventful. All in all a good cruise, certainly not great, but not bad. The crew was OK, the cabin very nice, the food was OK, the ship was OK. Read Less
Sail Date February 2019
Having been on both Royal Princess and Regal Princess in the past year, we expected a better experience. The Royal had the very best food and entertainment that we have ever had on-board. The Regal was a close second. We were on the Ruby a ... Read More
Having been on both Royal Princess and Regal Princess in the past year, we expected a better experience. The Royal had the very best food and entertainment that we have ever had on-board. The Regal was a close second. We were on the Ruby a few years ago before it was "overhauled" as they claimed. It wasn't much better than before. Even the Crown Princess was better, It was a short five day trip from LA to Cabo and back. But that was no excuse for the food choices (or lack of food choices) and the lack of entertainment in the Piazza. During the day, for the most part, the ONLY entertainment there was prerecorded music. Around dinner time, they occasionally had a Mariachi group who were very good. Once or twice we heard a pianist play for a brief time. No contests, no arts and crafts, no dance contests, no singers.... mostly listening to the crickets chirping! The Princess Theater had an excellent comedian (Jamal) and a great singer on the last night named "Teacup" but we had seen all of the stage shows in the past year or so on other cruises. In the Explorers Lounge, a duo called Walker Black were really great. On Formal Night, we dressed up a bit and went to the dining room. The menu choices were so poor that we went to the buffet which was only adequate. The only good Dining Room meal was the last evening with Surf and Turf. A small steak and two good size prawns. No Lobster on the menu. The buffet usually had something decent to eat but we couldn't take much more of the food there. Was it the short trip that made this disappointing, or was it the way the Ruby is run? We will not be on-board her again. Read Less
Sail Date February 2019
Just returned from the 5 day cruise to Cabo. The cruise was a series of hits and misses... Embarkation went quite smoothly as it took less than 20 minutes from the parking lot to being on the ship enjoying the Lido deck. The inside ... Read More
Just returned from the 5 day cruise to Cabo. The cruise was a series of hits and misses... Embarkation went quite smoothly as it took less than 20 minutes from the parking lot to being on the ship enjoying the Lido deck. The inside cabin, Aloha 728 was a standard cabin with beds pulled together to make one queen size bed. There was a mini fridge (stocked with a couple of bottles of water for purchase), a large television(one of the largest we have ever seen in a cabin). The television had about 6 news and sports stations(MSNBC, Fox, BBC, ESPN International, ESPN2, and CNBC). One of the HITS was the massive amount of on demand (complimentary) movies, tv series, and other films. We watched Can You Ever Forgive Me, Crazy Rich Asians, Mr. Rogers documentary, and Three Identical Strangers. The offerings were a welcome change from the high cost of renting similar movies on RCL. The bathroom was standard mini bathroom with shower and shower curtain. Fortunately, all the water remained in the shower, which is not the case with some lines. There were very, very few outlets. For those of you who have not been on Princess recently, the entry card needs to be tapped on the display (where the yet to be used Medalian sign) to enter. The food was really hit or miss. On the first night, we ate in the anytime dining room (Michelangelo on deck 5). My wife had a tasteless asian noodle dish, while I had an average salmon entree.The second night we ate in the Crown Grill, where my wife had a terrific filet mignon and I had a New York Strip steak that may have been used for shoe leather.Skip the fires unless you like the texture of potato chips. Other sides were fine as were the deserts. On the third night we both hit home runs with my turkey breast entree and my wife's skewers of fish.The fourth night was not too memorable as we both had some pork dish. The last night was a hit for my wife with the surf and turf and a miss for me with a dried out chicken breast. We ate breakfast in the buffet and nothing really stood out, though I would recommend the made to order omelette. The food was quite redundant for breakfast. We both enjoyed the paninis from the International Cafe. I also thought the hamburger on the Lido deck was fine. The entertainment was also hit and miss. We saw the "magic" production show, and like almost everyone we spoke with, found it to be too abstract and a little boring. We really enjoyed the duo of Black and Walker who on separate nights did covers of Eagles and Fleetwood Mac music. There was an energetic comedian (AJ) and superb singer on the last evening in the main showroom(Teacake, yes that was her name). Staff was efficient as always. Our room steward was very thorough. Our only complaint was with a food server in the buffet he was coughing all over the place. For one of the few times in my life (we have been on over 10 cruises), I complained to the manager. Nevertheless, all other staff were very competent. We took only one excursion and that was on the Cabo Rey for whale watching. They were wonderful. We were fortunate to have about a dozen whale sightings and even one breaching. They served drinks and chips/salsa as well. The whole excursion lasted about two hours. I took advantage of the treadmills in the fitness center on three of our five days. Though busier than I have seen on other cruises, there was never a wait (though about 10% seemed to be out of order). I did check out the "track". I have never seen one that is 1/16 of a mile, hardly worth the time or energy. Waling around the 7th/8th decks seemed more practical. The highlight of the cruise was the other passengers. We had a wonderful time meeting and talking with our fellow passengers. We also had an informal meet and greet of cruise critic posters as well as a fun slot pull(we actually broke even). Leaving the ship as interesting. Our group was called 45 minutes ahead of schedule. However, there was quite a wait to get through customs. There was no trouble retrieving our luggage. Overall, a good cruise, but to many misses to make it exceptional or outstanding. Read Less
Sail Date February 2019
This is my second time on carnival imagination. February 3rd-7th 2019. And I have to say that I was disappointed in a lot of things the second time around. My wife and I requested a king size bed and they just threw two twins together ... Read More
This is my second time on carnival imagination. February 3rd-7th 2019. And I have to say that I was disappointed in a lot of things the second time around. My wife and I requested a king size bed and they just threw two twins together and put a big sheet over it. So my wife was slipping into the crack between bed all night. Not comfortable. Also, the hot tubs could hardly be called so. They were kept at a lukewarm bathtub temperature of 98 degrees and filled only to lower chest level so you had to slouch to even get your body in. 2 years ago they were kept at 102. 4 degrees makes a huge difference in a hot tub. The staff would not budge on warming it up either. Lots of the staff in general were very unhappy people. However, the waiters in the spirit dining room were absolutely AMAZING! Just a bunch of really kind and happy to help fellas. The boat was a lot more Rocky this time. They can't help that, it's just the ocean, but when booking make sure to know what the weather is like especially if you get seasick. The comedians were on point most nights and very funny. The love and marriage show was a good time and so was Karaoke. There was a storm when we were trying to reach Catalina island so they didn't port there the night they planned. But it was nice that they did make it happen the next day when the weather was clear. Buffet deserts were usually just dry and not very sweet, but the ice cream dispenser was always delicious. The sit down breakfast in the pride dining room was also very disappointing. I tried the French toast, the waffles, and the pancakes and they were all very sub-par. I enjoyed disembarking in Catalina and Ensenada. Both were fun places to visit and enjoy. Read Less
Sail Date February 2019
This was not our first cruise with Princess, nor the first time we have sailed onboard the Ruby Princess, in fact, we are "Platinum" status with Princess. Yet it never seems to surprise us how different each ship (and sailing) ... Read More
This was not our first cruise with Princess, nor the first time we have sailed onboard the Ruby Princess, in fact, we are "Platinum" status with Princess. Yet it never seems to surprise us how different each ship (and sailing) is. Specifically, when it comes to service level, it's surprising to see how much of a variation there is between ships, to the point where there appears to be no real visible standard across the fleet. Airport->Ship Transfer (via Princess) - HORRIBLE experience, the staff were disorganized, rude and obnoxious. A bunch of busy body clipboard handling, gossipping grannies that clearly have nothing better to do with their time, nor care about the customer experience. Check-In & Embarkation - relatively smooth process with a friendly check-in agent. On-Board Promotions - Princess knows they have you captive, the onslaught of their propaganda to get you to buy something, pay for extras, pay for events, pay for excursions is truly annoying. We were frequently approached/disturbed while we were enjoying a quiet meal either in the main dining room or buffet dining area. Although our cabin steward was very friendly and helpful, the overall "feel" of the crew seemed to be one of being overworked, as it clearly appeared that the ship was understaffed. Frequently many of the public areas around the ship seemed poorly serviced, and/or maintained. Princess appears to have definitely cut back on many of it's "normal" standards that kept us coming back, either in and around the ship or it's now "mediocre" dietary selections, opting to force passengers to "paid" dining options. The cabin we were offered as a paid "upgrade "option, from a Premium balcony to a Junior suite, was welcome, although having given up the extra large balcony for a sitting area. With the poor weather, it was nice to have a sitting area, the only issue was the couch was a hide a bed, and in poor condition, be very worn and lumpy. Quite uncomfortable actually. Read Less
Sail Date February 2019

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