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1,111 Mexican Riviera Cruise Reviews

It was a chance to sail on the fanciest Princess Ship. The ship is beautiful. Unfortunately, My ankle was injured and I couldn’t go too many places. The location of the phone jack in relation to one of only two outlets made it hard to ... Read More
It was a chance to sail on the fanciest Princess Ship. The ship is beautiful. Unfortunately, My ankle was injured and I couldn’t go too many places. The location of the phone jack in relation to one of only two outlets made it hard to plug things in. I was never informed when I booked that my room had bunk beds above our beds. We hit our heads several times sitting up in our beds. We had to separate our beds because thelousy bunk beds were where we needed to walk otherwise. That is a big ship and I struggled to get amidships.I didn’t even go forward of amidships. Just too big for a cripple to get around without a wheelchair(which I don’t own one.) Luckily, I was near the rear elevators which gave me good access to Horizon Court, Allegro dining room and Crown Grill. This is a cruise ship for ambulatory people,just not for cripples. Food was excellent. Francisco did an excellent job asroom steward. I personally didn’t leave the ship. Read Less
Sail Date April 2019
This is my 3rd cruise w/ Princess, and 2nd on the same route. The ship’s decor and public areas are kept neat and clean while our cabin were always pristine. Dining is a big disappointment, both buffet and formal dining, food are either ... Read More
This is my 3rd cruise w/ Princess, and 2nd on the same route. The ship’s decor and public areas are kept neat and clean while our cabin were always pristine. Dining is a big disappointment, both buffet and formal dining, food are either average or below, very poor quality, and salty at times. Ship crews need to smile more and learn to throw pleasant greetings - it’s a stressful job but this is a customer service oriented business. Shore excursions are fun especially with booze included, food are not impressive, no varieties except selections of chicken, pork and steak tacos. Most of the excursion locations are overflowing with other cruise passengers that it’s like a zoo out there - not enjoyable seeing people instead of learning what the excursion is all about. These locations could have served a premium drink instead of unlimited watered-down drinks. Embarkation and disembarkation are well managed and efficient. Read Less
Sail Date April 2019
Full disclosure, we are avid cruisers with 20 trips on different lines. Royal Caribbean always ranks the highest on our list. Our 7 day cruise started with a mis-placed suitcase that was not delivered until 7 p.m. after several calls and ... Read More
Full disclosure, we are avid cruisers with 20 trips on different lines. Royal Caribbean always ranks the highest on our list. Our 7 day cruise started with a mis-placed suitcase that was not delivered until 7 p.m. after several calls and visits with Princess supervisors. Disappointed that after many promises of return calls none we received, including no apologies for the major delay. I should mention that we did receive our other 2 bags soon after boarding at 2 p.m. Our travel partners that checked bags at the same time and location as ours received their bags on time. Princess boarding process is lengthy and cumbersome. A lot of waiting to board the ship. The new medallion system needs improvement. This controls your door locks, however it opens the door at least six feet as you approach your stateroom and leaves it open for 10 seconds after you leave. We also do not like the fact that your names are displayed outside your door on a screen 24/7. Cabin, a mini suite, was fine, however the bath area shelving was very dusty. No greeting from cabin steward or other interaction throughout the week. Dining on Princess was a disappointment. Late seating first night had us on the worst location for a party of four even with advance reservation prior to sailing. We were moved to a much nicer location after speaking to a supervisor. In general staff not real friendly, with the only exception being our dinner waiter and his assistant. Breakfast staff in the dining room not gracious or accomodating. The front hostess was boarder line rude. Lunch in the dining room also fell below service expectations. Note we never ate off buffets since food quality tends to be poor. We were very surprised that dining room and specialty dining room food quantity was also just average, nothing to be excited about. With all the hype for the Executive Chef, he was more “show” then delivery of quality food products. Granted the ship serves thousands of meals, there are other cruise lines that do a much better job. On board entertainment was fine with the same production shows typically booked on other lines. Shore excursions were also average. Recommend booking early as many popular tours were sold out by the time we got on the ship. Disembarkation for us was difficult, we had to carry off early due to an airline flight change. Very long lines and what seemed like miles of dragging bags. We will not do that again. Bottom line, unless you want the ports that only Princess goes to we recommend you pick another line. Our experience with Royal Caribbean with 12 past cruises has always been very good to excellent. Last comment, we saw very little management presence and almost no management interaction with passengers. Dealings with “Supervisors” was frustrating. Follow up promises never fulfilled. , Read Less
Sail Date April 2019
We always ship Princess. This trip was not up to our expectations. Cleanliness of room, problems with bathroom and continued after steward was notified. Problems with internet usage. Front desk staff not helpful at all. We are elite ... Read More
We always ship Princess. This trip was not up to our expectations. Cleanliness of room, problems with bathroom and continued after steward was notified. Problems with internet usage. Front desk staff not helpful at all. We are elite status and laundry service was charged. Was very difficult to get charges removed. It was necessary for us to visit the service desk multiple times before the correction was done. Horizon staff not accommodating. We had to ask for drinks several times and we were told if we didn’t like something we could move. Our bedding was good. We would have preferred a top sheet for cover. The ship was not user friendly. Difficult to navigate from one end to the other. Other ships seemed much easier to get around on. We will continue to use Princess however we will probably reserve other ships. I’m not sure we will travel the Royal Princess again. Read Less
Sail Date April 2019
Royal Princess, Mexican Riviera, April 2019 My wife and I are both Elite with more than 280 days on Princess. However, up to this point, our cruises on Princess were all with the smaller to medium-sized ships. The Grand class ships ... Read More
Royal Princess, Mexican Riviera, April 2019 My wife and I are both Elite with more than 280 days on Princess. However, up to this point, our cruises on Princess were all with the smaller to medium-sized ships. The Grand class ships had prior been the largest in the fleet which we had sailed. This was our first cruise onboard Royal Princess and will likely be our last. We have not given up on Princess, but do not care for the larger ships (Royal, Regal, etc.). First of all, larger does not necessarily mean larger. We were very aware that the ship cut corners in order to fit in more cabins, more seats, more of everything. It gave the ship a very crowded feeling and made it difficult to get around the ship. The low point for us was our cabin. We paid extra to get a Deluxe Balcony, but there was nothing deluxe about it. Even being “Deluxe” it was the smallest balcony cabin we have ever had on any cruise line. The balcony itself was barely large enough for two chairs and a small table. And if a person wanted to get to the far chair, the other person had to get up and let them into the “aisle” to get there. Think of the seats in economy class on an airline and you will get the idea of the lack of space on the balcony. Also, the room design was such where the bathroom door swung out into the closet area, creating a bump zone. The bathroom was extremely small and the shower was one of the smallest we’ve ever seen. On the plus side, the production shows in the Princess Theater were first rate. Great singers, good dancers and very nice staging. The only negative was that the choreography was severely lacking. The dancers were good, but they simply were not given much in the way of choreography to work with. The Princess Theater itself had excellent sight lines with no pillars, yet the chairs did not have anywhere to put a drink, apparently another effort to cram as many seats as possible into the space. A strong caution to you if you are thinking of taking this ship, late dining will mean that you will miss out on many of the events and even the evening entertainment on the last evening (which was only one performance at 8:00). The Cruise Director (Matt O) was entertaining while hosting events, but sorely lacking when it comes to scheduling the events. There were several events in the evening that were simply off limits to late diners. The scheduling only allowed early diners to attend. And during the day, there was a general lack of active activities, such as sports. Two ping pong tables onboard, yet zero ping pong tournaments the entire week. Pickleball onboard, yet no tournaments, only “open play” on the calendar. Same for basketball. The closest they came to a sporting event was golf putting. The emphasis on events appeared to be where they could upsell you something (art auctions, wine testing, beauty seminars, etc.). Main dining was good, but not great. The signature Princess dishes (eggplant parmesan, goat cheese souffle, etc.) have either changed their recipes over the years or were overdone by the chef onboard. And a particular annoyance was the “add on” menu where you would have to pay $19-$29 if you wanted a good steak or lobster. We went to the buffet the three sea days for lunch. The first sea day it was outstanding with fresh sushi. The other two days, not as much. Even with all of the choices, I had difficulty finding something fresh and quality to eat. This cruise was trying out the new medallion technology. While it may be a plus for future cruises, it was a negative for this cruise, since it didn’t always work and we had to scan both the medallion and our card (so that they could test it) when getting on and off the ship. They said they will eventually go to just a medallion, although it’s not clear how the waiters will charge for drinks, etc., since they always wanted to see the card (not the medallion) to get the number. There is no number on the medallion. Also, you would think simple things like having your billing available online would be part of the new system, but it is not. The deck party on the pool deck was essentially a line dance party. We stayed, hoping to dance, but line dancing is not our thing. We thought maybe they would only be doing a couple of line dances, but gave up and left after 30 minutes of line dancing. Like many other activities on the ship, they seem to be geared toward what the Cruise Director enjoyed doing, rather than what the guests enjoyed doing. This was the first time that we left a deck party without dancing a single dance. Overall an average at best experience. We will continue to sail on Princess in the future, but not on Royal or Regal or other large ships. Celebrity and Royal Caribbean cover the large ship category much better than Princess. Read Less
Sail Date March 2019
I've sailed many different Carnival ships, both new and old. I was pretty shocked at the condition of the ship, which is less than 10 years old. Whatever happened to ongoing maintenance? Our cabin had lots of dents and scratches. ... Read More
I've sailed many different Carnival ships, both new and old. I was pretty shocked at the condition of the ship, which is less than 10 years old. Whatever happened to ongoing maintenance? Our cabin had lots of dents and scratches. A couple of the lamps sticking out of the wall were loose. Our fiberglass shower had a huge crack in it. There were hundreds of tiles missing at the main pool. On to the good: The itinerary was great. We didn't miss Mazatlan and really enjoyed our overnight in Puerto Vallarta. Food is always good on Carnival and this cruise did not disappoint. Service in the dining room was not good. Very inconsistent spacing with our courses. It seemed like the servers were far too preoccupied with getting our kids food out early. On at least 4 nights, we had to leave the dining room because the next seating was about to happen. We had to rush through dessert and coffee was ordered but forgotten on multiple occasions. We are accustomed to fantastic, efficient service on Carnival and were very disappointed. Entertainment was great. We really enjoyed the main shows as well as the comedians. The cruise director, Lee, was great. Very visible and personable. Read Less
Sail Date March 2019
Cheap and Cheerful Spring Break Cruise. Can’ beat the cabin size real estate ocean view category, value for money. Lots of space for storage,. Thumbs up on moveable storage stands, moved one in cabin bathroom for shelving. Nice side ... Read More
Cheap and Cheerful Spring Break Cruise. Can’ beat the cabin size real estate ocean view category, value for money. Lots of space for storage,. Thumbs up on moveable storage stands, moved one in cabin bathroom for shelving. Nice side window in cabin. Great staff on board! Food was awful, like TV dinner quality in the MDR! Stick to the Breakfast Buffet items in Cafe. Bar staff friendly and approachable. Shore excursions fun and value for money. Coffee bar and Sushi kiosk, extra cost, but good service and items available. Entertainment was good for all audience age groups. Nice cruise, for families on spring break, variety of activities. Cruise did not seem overly crowded for a holiday sized crowd, lines were minimal, if any. Did not utilize spa services while on board. Beverage package was a great value, no lines at bar. Excellent cruise, except food was terrible and hope Line will work to make it seem less “cafeteria” like. Read Less
Sail Date March 2019
Before I even boarded the ship my information and onboard picture were changed with another passenger. I went to board the ship and had a womans picture show up on there computer. I had to stand in a long line to have it retaken. When I ... Read More
Before I even boarded the ship my information and onboard picture were changed with another passenger. I went to board the ship and had a womans picture show up on there computer. I had to stand in a long line to have it retaken. When I tryed to log into the wifi service I once again found myself in a long line to find out there was another person's birth date listed in my information once again. I took this cruise because my nephew was getting married onboard NCL took great care of there wedding! But this is not a cruise line for me. When you get on board they make the drinks way to strong and make up for it by under poring towards the end of the cruise. What is so hard to make a consistent drink? my room was 11110 and my cabin steward would come around 1pm and 8:30pm if he did come by the room. Only cabin steward I never tipped on a cruise because he never did anything. I left the room ten times cleaner then NCL can get it! If I was not with my family I would have flown home from the first port. The food was good but just in the buffet. My trips to the dinning rooms left me hungry and heading up to get something I could eat. They sent a review e-mail to me but never ask why I didn't like there cruise. This is a cruise line for younger people that haven't been on the better cruise lines! Read Less
Sail Date March 2019
Elevator service was abysmal. LONG waits and overcrowding. The room had NO 110 volt outlets near the bed, only 220v. They did give me an extension cord, but that was a major tripping hazard (and the cord was frayed). I ended up ... Read More
Elevator service was abysmal. LONG waits and overcrowding. The room had NO 110 volt outlets near the bed, only 220v. They did give me an extension cord, but that was a major tripping hazard (and the cord was frayed). I ended up DUCT-TAPING it across the ceiling, an ugly sight indeed. My cabins on my Norwegian cruises had no such problems! Too much formality for me - this was a vacation and shouldn't require formalwear. The buffet closed at 11p, and the only all-night food available consisted of 5-6 premade dishes that all contained foods I can't eat. The room service breakfast menu was great, and food was brought eother on time or 10-20 minutes EARLY. The video arcade was not available to adults (I enjoy an arcade game now and then). The casino slots machines paid out almost nothing - I spent $2400 and the best I hit was ONE $350 win. That is shameful. Sadly, this site doesn't let me upload pics from my cell phone. Read Less
Sail Date March 2019
Cruise Director Dingo Dave was great, and is team is outstanding also. The entertainment was fabulous. The best part of the cruise. The comedian was great. Specialty Dining was good also. I think that if your going to have free style ... Read More
Cruise Director Dingo Dave was great, and is team is outstanding also. The entertainment was fabulous. The best part of the cruise. The comedian was great. Specialty Dining was good also. I think that if your going to have free style dining you should allow others to sit at the tables to because there was lots of empty seats one night and they was handing out pagers and you should at least ask guest if they mind if they would mind if others could sit with them.. I didn't like that. The Japanese steak house was my favorite the chefs were very entertaining during the cooking and the presentation of the food was great and the food tasted wonderful. Not sure why but no towel animals were put out on the beds could be cut back on the ships or this may only be done in rooms with children only. Read Less
Sail Date March 2019
Great ship for the fit.. Layout is different from other Princess ships Buffet is great BUT very big, lots of walking. Seems 3 times longer than otherships. Not good for passengers with walkers/scooters etc Miss deck 7 for ... Read More
Great ship for the fit.. Layout is different from other Princess ships Buffet is great BUT very big, lots of walking. Seems 3 times longer than otherships. Not good for passengers with walkers/scooters etc Miss deck 7 for walking, walking only on top deck, very windy and cold. No sit down lunches at dining room on sea days. Only buffet, as I said..lotsa of walking Always sail aft cabins, but NOT again on this ship Covered with soot, on deck and on your clothes. VERY small premium aft balcony and cabin. No privacy from above balconies, especially top decks forward, the bar above looks directly into the suites/balconies The seawalk also looks directly into a floor of balconies. Not avery private Miss the explorers lounge and original wheelhouse bar for dancing Liked aft balcony on Ruby princess better Great group Excite BUT only played in the piazza, too open and bright and on display to feel comfortable dancing Read Less
Sail Date March 2019
10 days from SF to Mexico. 1. Boarding very easy. No one paid any attention to the suggested staggered boarding schedule. 2.Alcohol checked in carry ons. 2 people checking, slowing things down. 3. On arrival at cabin, there was ... Read More
10 days from SF to Mexico. 1. Boarding very easy. No one paid any attention to the suggested staggered boarding schedule. 2.Alcohol checked in carry ons. 2 people checking, slowing things down. 3. On arrival at cabin, there was no water running in washbasin which was fixed almost immediately. 4. Toilet an issue for entire 10 days. Had to call several times. "Delayed flush". Sometimes the flush would occur maybe 15 minutes after pushing button. 5. Room service on boarding day and next day virtually non-existing. Some times no one would answer phone at all, I was told that there was one person to answer the phone and only 2 people to deliver the order. Service got better as trip went on. 6. No room service wine for under $40. Was told once by room service that the least expensive wine was $90.!!!! 7. No cork screws in cabin. Was told by several that once there was a murder on board with the corkscrew as the weapon. They could not help laughing when they told me that explanation. I suspect the policy was to control the alcohol policy. When the bottles were declared or ordered a sticker was put on them to indicate corkage had been paid. 8Balcont door was very hard to open. My roommate could not open the door. 7. We had open dining. Food was very good. Never made a reservation but always got a table within 15 minutes. 8. Dress code not really enforced. Saw one guy in shorts on the "formal" night. 9. Staff were all very nice and tried to be helpful. 10. Horizon Court was like a wind tunnel and very cold on the trip from Cabo to SF. Wind would rush in from the open mid ship pool, through the Horizon and out the aft doors to the horizon. All in all had a good time but would be careful about taking a first cruise after dry docking. And the ship was too big for me but that is my personal preference, But I thought a good value for the money(except for wine.) Read Less
Sail Date March 2019
this was our first cruise with Princess Itinerary was good and ease of boarding was great. As always most of the crew are tremendous. We found the entertainment EXCELLENT - the booked main stage performers and stage shows were great. ... Read More
this was our first cruise with Princess Itinerary was good and ease of boarding was great. As always most of the crew are tremendous. We found the entertainment EXCELLENT - the booked main stage performers and stage shows were great. The "orchestra" was one of the best I've heard on a cruise ship. Although there were some main stage sound issues most people wouldn't know it. Food was just average - nothing outstanding - including Crown Grill. We found our cabin comfortable and our balcony enjoyable except for one of our neighbors "vaping" and occasionally smoking pot. We were surprised to find out that the Casino is no smoking except for one area. We couldn't go near it because we couldn't breathe for the overwhelming smoke. Apparently dress code on Princess is just on paper - always saw shorts- tshirts- sandals and ball caps in dining room even on formal nights. We had an issue with our shower for the first five days - unable to shower. Finally day 6 was fixed. Almost half of the cruise - we received a free dinner at the Crown Grill - glad we could shower for dinner. Felt ignored for days. Not sure we want to keep our upcoming 15 day Hawaii booking on Princess?? Read Less
Sail Date March 2019
After all that time in Dry Dock, they were still doing a ton of work on the ship. The paint fumes were nauseating. They shut down the smoking section for several days but no one seemed to be working on it . Although they allowed the crew ... Read More
After all that time in Dry Dock, they were still doing a ton of work on the ship. The paint fumes were nauseating. They shut down the smoking section for several days but no one seemed to be working on it . Although they allowed the crew to sit in there the night of the crew party. Our cabin was always cold, the shower water went hot and cold intermittently and there weren't very many interesting activities to do. There were also times in the dining room that food took 30+ minutes to get to our table. But thanks to about 30 passengers that we met, we had a great time. I will say though, that despite the slow food in the dining room, the service was always excellent as was the service on the deck outside the Disco, although it would have been nice to have somebody wait on us after 11 when our waiter got off work. Thousands of dollars they missed because no one would come out and wait on us. The dolphin tour in Cabo would have been great if it had lasted as long as advertised. And the zipline, ATV, water slide tour in PV was great but more information should have been provided. Such as the fact that we were not in fact required to wear pants, that it was in the jungle so wearing white was a bad idea and that mosquito repellent would be a good idea. We were the only ones that brought any. It was also a lot more strenuous than explained Read Less
Sail Date March 2019
We chose this cruise because of the experience and just the need to see some warm weather. This ship was fresh out of dry dock, which was used as an excuse for everything that was WRONG with the ship. Usually when something is in for ... Read More
We chose this cruise because of the experience and just the need to see some warm weather. This ship was fresh out of dry dock, which was used as an excuse for everything that was WRONG with the ship. Usually when something is in for refresh, repair, or general maintenance, it should come out fully functional and complete. Not so with this ship. Several cabins didn’t even have hot water for most of the cruise. There were issues just about every where on the ship. From bathroom plumbing, lights flickering, ceiling tiles sagging, and much more. Was it a total mess? Not really. The ship overall was pretty decent, but it really should have been so much more. Food - generally, the food was average. It is surprising they don’t have more Mexican food on a Mexican cruise. Easiest way to get people in the mood of where they are going is through their stomach. Service varied depending on whether or not a supervisor was nearby. Amazing service usually meant there was at least one supervisor within eyeshot. There were times we would watch the waiter ask people all around us if they needed anything and skip us. And the reaction I’d get when I ordered just a soda was one of annoyance. Movie under the stars - This iMax movie experience is actually pretty nice. A throw back to the drive in theatre. One complaint I tend to have about entertainment on most cruises is they tend to be very short. Went to a trivia show and it lasted about 25 minutes. Music acts would go for 30-45 minutes and then quit. And why do DJ’s play the same 5 songs throughout a cruise? Really can only listen to the Cupid Shuffle so many times before you get really tired of it. Read Less
Sail Date March 2019
Just out of dry dock I realize the main concern are the hull and the Engines and the Stabilizers. When I arrived in my cabin,which was a balcony, I found neither door would lock. The patio door looked liked it was locked but wasn’t and ... Read More
Just out of dry dock I realize the main concern are the hull and the Engines and the Stabilizers. When I arrived in my cabin,which was a balcony, I found neither door would lock. The patio door looked liked it was locked but wasn’t and the hall door shut behind you but the lock didn’t engage...it had be be pulled shut. Both of these were reported and repaired within a few days. This was more or less the story of the Whole ship. EG The cash register in the gift shop didn’t work, From talking about 1/4 of the elites were not invited to wine tasting or Captain Ciirclereception. Many of the slot machines didn’t work. The second night’s singer had to stop after about 20 minutes due to technical difficulties which were resolved 20 minutes later and she was able to complete her act Near the end of the cruise I expressed surprise to a cashier that the machine had not been repaired and he said under his breath “nothing on this ship works”. The crew tried very hard but it seemed many were new in their jobs. They had two mornings of crew exercises in s row...one told me it was because the first day was not satisfactory to the Captain. He himself was rarely seen...only at Champaign Waterfall the second night. Read Less
Sail Date March 2019
This was the third Carnival cruise for my husband and I. We have previously sailed on the Splendor and Dream. We were part of a group of 56 in a wedding group. We were flying in on JetBlue to the Long Beach Airport and had ordered ... Read More
This was the third Carnival cruise for my husband and I. We have previously sailed on the Splendor and Dream. We were part of a group of 56 in a wedding group. We were flying in on JetBlue to the Long Beach Airport and had ordered the Carnival shuttle. We were told to go to the left when exiting baggage and that the shuttle would be waiting there. We did not see the shuttle anywhere. Another passenger was also looking for it. We each called Carnival and it turned out that the shuttle had been there the entire time on the right not on the left. The shuttle driver had a tiny paddle that none of us had seen. EMBARKATION: We ordered Faster to the Fun and had a 12:00 check-in. We got to the terminal and dropped our bags off with the porter and quickly made it through the check-in. We were stopped just prior to boarding and told that we needed to check-in with Guest Services. That made me somewhat paranoid. So we went there and were told that there had been a problem with our room (E71) and that they had to paint a spot on the ceiling. We were given 2 free drink passes and went over to the bar across from Guest Services. Before we received our drink orders, the rep said that our room was ready. She directed us to our room where the sign and sail cards were waiting in the mail box. By this time it was 11:55, so we actually got to our room before our scheduled check-in time! We had an ocean-view room, before we had booked balconies so it seemed really small. The mattress was really comfortable. I needed a firm pillow. The steward brought the firmest pillow that I have ever seen and it was so thick we thought it was 2 pillows in the same case. I ended up stuffing a beach towel in the regular pillow and it worked really well. We went up to Lido and met up with some of our group. We hit up the buffet. It was Italian themed and typical buffet. We sat by the pool and visited our friends. Some of the guys got burgers from Guys. I stole some of the fries and they were the best fries ever. We wanted to go in the hot tubs but they were all over-flowing with people. The ones on the Serenity deck were also over-filled. Some schools were on spring-break so that was part of the problem, but there didn’t seem to be a whole lot of partying. After muster, we ended up on a balcony on the aft side of Lido to watch the sail away. It overlooked Serenity deck but was very quiet. We went to the late dinner. I don’t remember what I ordered but it was some kind of Asian noodle dish. And of course warm chocolate melting cake for dessert! After dinner, we went to the casino for awhile and quickly lost. We headed back to our room at about 10:15. Big mistake. We were just 2 doors down from the Atrium lobby and the music was so loud that our room was vibrating. We went to Guest Services which was in the lobby and complained. All they could do was close the firedoor. It did not help. Finally around 11, they shut it down. Tuesday - Catalina We met up with some of our group in the main dining room for breakfast. I had my favorite avocado toast and a side of bacon. It was excellent. We then took the tender to Catalina for the wedding. We walked to Step Beach. It was not marked so we all walked past it and had to ask around before we found it. They hired a local minister and had a beautiful ceremony. Next we met up at Steve’s Steakhouse for lunch. We had to order from a limited menu because of the size of the group. We had 4 options from which to choose. Most of us ordered the fish and chips. Mine was stone cold. Also the restaurant was on the second floor and they did not have an elevator. We then hung out for an hour or so and did a little shopping. One member of the group, got a call from the upgrade fairy and were given the Owner’s Suite, so they arranged a surprise wedding reception. The suite is beautiful and had a bathroom with a whirlpool tub bigger than our room! After the reception, we went to dinner. It was formal night and Carnival does not enforce the dress code at all. There was a man in a tank top and flip flops and a woman had on fuzzy bathroom slippers that were allowed to dine. A woman was in line with just a bikini top and sarong cover-up. I’m not sure whether or not she was allowed in. I had the end-cut of the prime rib and grilled shrimp for dinner. The prime rib was the best that I have ever tasted. I didn’t have room for the creme brûlée so had to pass on dessert. We went to the casino and I won about $20 on slots. We were tired and decided to go to bed. Once again, the music was blasting. We complained and they offered to let us switch to a lower-rated room. It was 10:30 at night on the 2nd day of a 4 day cruise and we didn’t really feel like packing up everything to switch rooms. So we waited the music out. Wednesday - Ensenada I started the day with my avocado toast and bacon. We then walked off the ship. I got nervous when the drug sniffing dog kept smelling my purse, but it was just my gum. We booked the La Bufadora Adventure through Carnival. The bus was very uncomfortable and the seats were smaller than Southwest Airlines. We first went to a historical building that was once the first casino on Ensenada. There were about 10 vendors in the patio. The best thing about the spot was we were off the crowded bus for a few minutes. We next had about a 45 minute ride to the blow hole. We had to walk through a flea market where they sold “genuine replicas”. You could not walk more than 2 feet without being approached by vendors. I was given about 10 small sips of Pina coladas from different vendors. We watched the blow hole sprout water. After paying 75 cents to use the bathroom, you are given a few squares of toilet paper. Anyway we went back to the flea market and had some delicious grilled shrimp and fish tacos. I wanted a virgin Pina colada and was told it would be $12. I said too much and walked away. A few booths up, I got one for $5. It was so delicious. They carved out the pineapple and served it in that with several slices of fresh pineapple. We walked past the stalls but nothing appealed to me. The tour guide encouraged everybody to order tacos to eat on the bus. So on the ride back, the cramped bus was filled with people chowing down. We got back to the ship and had a letter from Guest Services. They reported our complaints to the music director. They also comped us $80 for our excursion. We hung out with friends and then went to dinner. I ordered the veal parmesan and it was nasty. It was cold and dry and had hardly any sauce. We went to the love and marriage show. Our newly-wed friends were one of the three couples chosen. Orlando, the cruise director was hilarious and this was the highlight of our cruise. I’ve never laughed so hard in my life. One thing that was disturbing, one of the other couples when asked if a parrot was in their bedroom would repeat and they both said “Dumb B****”. I felt so bad for the wife. We wanted to go to bed but decided to kill some time until the music died so we went to the casino. I came out about $25 ahead on slots. We then went to our room and once again had to make the nightly walk to guest services to complain about the noise. (We were only 2 doors down). The reps there weren’t too happy about the noise level either because they couldn’t hear the passengers. Fun Day at Sea We slept in and then went to Sea Day brunch. We had delicious filet mignon and eggs. We hung out for the jewelry raffle to find it was only a crappy keychain. We bought a few fashion accessories and ordered our pictures. We went back to the casino. I started playing some kind of Asian slot machine. I wasn’t sure how it worked, but I walked away with $150 because I kept winning free spins. We then went to the early comedy show. I think it was the same material from our last cruise on the Dream. Next was dinner. I had the tenderloin which was really good and carrot cake. We then went back to the casino and I won another $40 on the Asian machine. We cashed out and returned to our nightly “private concert” in our room. We then made our nightly report to guest services and waited for the DJ to shut it down. Debarkation Debarkation was very smooth. We hung out at Lido buffet until after 9. Then breezed through customs. Our shuttle was waiting and we quickly made it to the airport. Read Less
Sail Date March 2019
DW & I have been on four other cruiselines and this was our first on Carnival. We went on this one since we wanted to join a large group gathering of about 50 folks. Even though it was a four day Carnival Long Beach-Catalina ... Read More
DW & I have been on four other cruiselines and this was our first on Carnival. We went on this one since we wanted to join a large group gathering of about 50 folks. Even though it was a four day Carnival Long Beach-Catalina Island-Ensenada-Long Beach trip from embark Monday and debark Friday, it was still a party crowd. We usually prefer a quiet, refine cruise but wanted to join the many folks we knew. Since there were many we have known for many years, the party type atmosphere worked well and we were pleasantly surprise that we enjoyed it. The cost was relatively inexpensive and we set our expectations lower and were overall happy with the cruise. The Guy's Burgers, deli, and pizza were great. The other dining venues, such as buffet and sitdown dining were disappointing. The servers often did not bring us and others what we ordered. Even request for crackers was given a response of call room server. A request to clean some chairs with food debris was met by the worker slapping the chairs with her dish towel. What was worst was that the sour cream and butter were not fresh, i.e. the potential for an upset stomach or worst. The cabin was larger than other cruiselines for the same category but the restroom had a foul odor that repeated attempts to pour water down the floor drain only partially helped. A number of folks got seasick even though they never had before on other sailings. Being a smaller ship of about 70,000 tons is part of the reason. But more likely it was the short sailing distance between the ports. Long Beach to Catalina is about 29 miles and the sailing was a leisurely 13 hours which meant say 2 miles per hour which is far too slow for the stabilizers to be effective. Also this slow speed means the wave actions will affect the ship more. The shows in the main theater were not Broadway type productions. They were just singing with related dance moves and much of the time was wasted with pulling audience members up to the stage to participate. The timing of the show comedians were too close to the main theater shows so we could not see them. The raffles at the ship stores were a big waste of time. They kept on delaying the start of the drawings and the prizes were terrible, such as a cheap shopping bag. The embark and debark were fast since for the short cruise we did carry on luggage. Read Less
Sail Date March 2019
This was a family cruise to celebrate an eighty-fifth birthday. We were 23 in number with many young people on their first cruise - no one under 16. I mistakenly had my bags checked aboard and had a bottle of wine removed. I would carry ... Read More
This was a family cruise to celebrate an eighty-fifth birthday. We were 23 in number with many young people on their first cruise - no one under 16. I mistakenly had my bags checked aboard and had a bottle of wine removed. I would carry my bags on board next time. We had a suite which was excellent - spacious, clean with amenities. We were not fond of the main entertainment but the smaller venues were good. The zip-lining in Catalina was excellent and the wine tour in Ensenada was good. The cruise ship food was good and the evening dining and service quite good. Birthdays were acknowledged at dinner and the serving staff entertaining. All areas were usually kept clean. The main pool and spas were always full with children. There was an adult pool, but on this cruise, it was full as well. The main entertainment was not very good, but the smaller venues were fine. On a previous 3 day cruise, the entertainment was excellent with Broadway -type shows. The drawbacks - a valuable ring and an article of clothing were take from the room. Obviously, the only people with access were the steward and cleaning personnel. Also, while we paid for internet access, we never had it. Read Less
Sail Date March 2019
The convenience of where the cruise leaves port (west coast) along with the pricing make this an attractive cruise for my wife and I . We were on this same cruise 3 yrs ago. I can say the check-in process is better ( asking for an arrival ... Read More
The convenience of where the cruise leaves port (west coast) along with the pricing make this an attractive cruise for my wife and I . We were on this same cruise 3 yrs ago. I can say the check-in process is better ( asking for an arrival time) however the check out process still needs work. You are certainly reminded that you must be out of your room by 8:30 am on the last day ( Saturday) and you will definitely be reminded to be off the ship by 10:30 am! We have not been on other cruises so cannot compare others ( this was our 7 th with carnival) the rooms are clean and not a bad size and the balcony is a pretty good size for 2 adults. The decor definitely needs updating. The seats on the lido deck have almost no cushion left so you sink right into them . The biggest complaint on food is on the LIDO deck. The food there the is normally cold. The grill, tandoor, pizza and deli live up to expectation ( did not try the bar bq ) Staff were always greeting you, Entertainment was pretty good ( comedian John Dicrosta is hilarious,) The excursions were okay..but wow have they ever gone up in price. Hey Carnival most people just want to go to a beach.. I think you need more of those at an affordable prices. Families would like to play in the sand and water and not have to dish out big bucks to do it. On a more personal note we were shocked at the lack of supervision by staff in the casino when it comes to minors. The fact you are gambling, drinking and smoking should be enough to ensure security is better. We saw young children (10 and under) in the casino on a fairly regular basis. In one case we witnessed a minor helping his parents feed quarters into a machine. Yes the parents should know better but As a responsible corporation that should never be acceptable. Read Less
Sail Date March 2019
We traveled with our 3 children for spring break on this ship. The ship was clean and comfortable. The food, drinks and service were average. The staff varied from attentive to average. We ate at 3 specialty restaurants, Cagney's ... Read More
We traveled with our 3 children for spring break on this ship. The ship was clean and comfortable. The food, drinks and service were average. The staff varied from attentive to average. We ate at 3 specialty restaurants, Cagney's (3.5-4*), Le Bistro (3*) and Moderno Churrascaria (3*). If we went on this cruise again the only one of the 3 that I would consider paying extra to dine at again may be Cagney's. I don't think that any of them are much better than the main dining room. We ate twice at O'Sheehan's Neighborhood Bar & Grill. The food was below average (2*) both times, average (2.5-3*) service. The buffet food was average, good selection and well maintained. The entertainment onboard was very good. We all enjoyed the nightly shows in the main theater. Our children enjoyed the cruise but they did occasionally get bored. I think they would have enjoyed a ship with more activities appropriate for young teens. The cabins were well maintained and clean. Embarkation and disembarkation were well run and efficient. Overall I would give this cruise a 3.5* and would go on this ship again if the intinerary and price met our needs. Read Less
Sail Date March 2019
The three areas that were disappointing were entertainment, menu selection and smoking venue. The comic, diva, trio and pianist at Crooners very good; the dance band, guitar players and Wallace Black dIsappointment; The trio played a ... Read More
The three areas that were disappointing were entertainment, menu selection and smoking venue. The comic, diva, trio and pianist at Crooners very good; the dance band, guitar players and Wallace Black dIsappointment; The trio played a great selection of mariachi and dance music. Tea Cake Forest Diva performance of Aretha and Whitney Houston excellent; the comedian offered a good show. The dance band played with no soul and the Wallace Black Duo especially the female singer not at quality level for Princess Cruises, the pianist at Wheelhouse advised me doesn’t do requests - really? Movie selections impressive and availablity to see in Princess Theater was a positive option. The menu selection on Horizon for breakfast and lunch unappealing Friday and Saturday. Sailed on Ash Wednesday and a Friday in Lent and found selections of non meat sparse. Salty Dog Street Tacos selections disappointing and exception of Saturday night menu of Michangelos limited, two nights orders were incorrect and avoided ordering wine or drinks as it seemed delayed menu orders. The Speakeasy was a cramped room for smokers and drink service available lnconsistent in comparison to smoking bar on The Star Princess. Read Less
Sail Date March 2019
I had cruised this itinerary on the Splendor twice before this cruise and so looked forward to this cruise despite the Splendor aging (like we all do...). I was surprised by the many changes I noted that included the elimination of the ... Read More
I had cruised this itinerary on the Splendor twice before this cruise and so looked forward to this cruise despite the Splendor aging (like we all do...). I was surprised by the many changes I noted that included the elimination of the tablecloths in the dining-room except on "Cruise Elegance" evenings. There were no chocolates left on our beds with the turn down service., the art auction lacked selection and variety, but the flat iron steak was still tough as shoe leather. They even cut the note pads in half that were left in the cabins now w/4" pencils instead of pens! I know this is all little stuff, but the devil is in the details and the cuts all add up. I realize these trims make it possible for Carnival to continue to offer wonderful cruising experiences to the average person. You do definitely get a lot of bang for the buck! I will commend the staff though very highly for taking such good care of a room full of us late arrivals. Our flight didn't land at LAX until 2:25 P.M. Our taxi arrived at the port at 3:10P.M. Cutoff time for embarkation was at 3:00P.M. I was so worried that we would be waving at the ship sailing away without us, but they boarded us and we had a great time. Our room was comfortable with 2 portholes and 2 beds; one of which was a couch made into a bed for our week long trip's duration. We were at the forward end of the ship that gave us ample exercise to the dining rooms and lido. Our cabin steward was Bagus. He was attentive, smiling, and knew us by first names. We dined in the Gold Pearl Dining Room all but one evening. The quality of the food and service was all very good with one exception: the flat iron steak, which was tough. Our waiter even arranged for specially requested escargots on our last eve at dinner too. I enjoyed the lobster and tenderloin dinners the most. They were tasty. We enjoyed the entertainments on board the ship. The "Pop to the 80's and "The Epic Rock" shows were good. We liked going to the movies for the "Dive-in" to see "The Green Book." We were not impressed with 2 days in Cabo San Lucas. We probably would have enjoyed ourselves there more if we'd been able to take a motorized raft trip like we did a few years back, but we couldn't locate the same this trip..Puerta Vallarta was the highlight of this trip for us though all we did was walk around there. The tendering process at Cabo was much better organized on this trip. Read Less
Sail Date March 2019
Third cruise on Norwegian, 24th cruise overall. Our first cruise on Norwegian was on the Jewel. We had more problems on that cruise than we ever had on board a ship but so enjoyed the ship and the food that we cruised on the Bliss last ... Read More
Third cruise on Norwegian, 24th cruise overall. Our first cruise on Norwegian was on the Jewel. We had more problems on that cruise than we ever had on board a ship but so enjoyed the ship and the food that we cruised on the Bliss last October. Only problem with the Bliss was embarkation but the onboard experience was wonderful in every respect. This quickly became my favorite ship. Food and entertainment was great. So for this reason we booked the Star which is smaller than the Bliss and about the size of the Jewel. Because I know that Norwegian has small rooms in the oceanview category (which is what we usually book), we booked a balcony room (smaller than most other cruise lines' balcony rooms). Found food to be mediocre in buffet with limited variety (particularly in area of vegetables/potatoes). Temperature of food was adequate. We ate exclusively in the Versailles dining room fro dinner and this was a step up from the buffet in terms of food quality, but not by much. The best complimentary food to be found, in my opinion, was at O'Sheehan's, the 24 hour pub restaurant. Unfortunately, they have discontinued the fried mozzarella sticks with marinara sauce which I used to love at O'Sheehan's. Maybe to many other people loved them too and Norwegian decided they were spending too much money on them. Norwegian is also the only cruise line that does not allow you to bring your own soda pop on board. They want to be sure you either buy theirs at $4.25 a can or buy the unlimited soda package which is exorbitant unless you and your partner drink tons of soda a day. The specialty restaurants which you pay an extra fee for have always been good, particularly Cagney's steakhouse. We did not east at any of the speciality restaurants this trip but heard others comment that they were good on the Star as well. Entertainment was very good. There were three different production/review main theater shows with singing, choreography set and costume changes which were excellent. My wife and I enjoy these type of shows and these were right up there with some of the best we have seen. There was a husband and wife magician/contortionist act. The magician part husband was standard magic/illusion fare but the wife's ability to contort her body was astonishing and unique. Really incredible! There was a comedian who did different accents and dialects and was funny and entertaining. In the lounges there were guitarists/singers, a pianist singer and the Melodic Trio who sang and played instruments. Musically, there was adequate variety to find something to enjoy. My wife and I seldom do excursions nor do we book cruises for the itinerary. We book cruises to be on the ship for a certain length of time, relax, forget about everything and be pampered and taken care of. For this reason, I do not comment on ports. I only review the internal ship experience in terms of the four things that are important to my wife and myself: food, entertainment, comfort and service. I have already commented on food and entertainment. See my review of the cabin below in regard to comfort. With only one exception, service was outstanding. The crew members were friendly, accommodating, helpful and could not be nicer. They worked harder than most of us would ever want to. The one exception was this. I was supposed to get an onboard credit as part of the package I booked. On the second day, when I got a print out of my account, I remarked to the lady at guest services that I did not see the credit on my statement. She checked and said it was not in their computer. She asked me if I had some documentation showing that I was entitled to it. I did in my room. She asked me to bring it back to guest services so they could verify. As i had the documentation and thought this was a glitch that would be easily fixed, I waited until the next day rather than going up to my room right then and getting it.The next day I went down to guest services with my documentation and provided to a young man on duty who, as I was to learn, should probably not be in any kind of customer service job. The young reiterated that it was not in their computer. I reiterated that I was already aware of that which is why I brought the documentation to him, per the instructions I received from the woman at guest services the day before. I told him that I was aware he did not have the power to correct this buit surely there was a senior officer who did, maybe the captain if necessary, and I had the proof I was entitled to it right there in black and white. He went into a room in back, was there for a while and then came out with several sheets of paper. He started to explain to me that I had received an upgraded room ( same type of room I paid for but in what the cruise line considered a better location on the ship) from Norwegian and implied that either my credit had been absorbed by the upgrade which I did not ask for and could care less about, or that I should be so happy that I received an upgrade on my room I should forget about the onboard credit. I told him this had nothing to do with my issue and started to get a little steamed that he seemed to want to talk me out of pursuing this problem. He kept showing me on the pieces of paper saying, "this is what you paid for your room and THIS is what the room you are in goes for. Look at the difference!" I finally was screaming at him saying," I don't care!!! Get me on board credit that I payed for and I am entitled to." he mumbled that he would start an inquiry. I asked loudly when I would get an answer about my onboard credit. He hesitantly said tomorrow night. So he took an issue that I had mild concern about and exploded it into a huge conflict where I was very disgruntled, determined to do everything I could on social media to turn people away from cruising with Norwegian. I was in a very bad mood all through the night until the next day complaining to my poor wife and telling her all the ideas I had for waging war and getting even with Norwegian, making sure that I would cost them many times what they would have given me in onboard credit. The next day I went back down to guest services where I encountered yet another woman at the guest services desk. I explained everything that had happened to date and again showed my documentation. She was very nice, understood the situation immediately and explained to me (unlike the jerk I encountered the evening before) that the credit was to have come from my travel agency, not NCL and for whatever reason, they had not received it yet. There was an inquiry that had been sent to NCL's home office in Miami but in the meantime she arranged a ship to shore phone call to my travel agent so I could take with him about the issue. I spoke with him and he did not know why it hadn't gotten to NCL as everything from his end showed that it should have but he told me in the event it did not arrive in the next few days, get a print out of my onboard account from NCL and he would send me a check for the credit amount. This was all it took to set the matter at rest and could have done by the jerk, instead of aggravating a guest. I received the credit the next day. When I got home I got an e-mail from my agent in which he told me that I was not the only one who had this issue and his what not the only travel agency it happened to. Some snafu occurred with NCL. OK, so I have vented. Back to the ship. The public areas were pleasantly decorated and very clean and well cared for. There was one swimming pool on board and a numebr of hot tubs in different location. I did not use the fitness center but my wife did and said it was fine. The library on board (one of my wife's major interest) was quite extensive for a ship's library. If you like to read on board, you will enjoy this library. There is also an internet cafe on the 9th deck which overlooks the atrium. There are a few tables for playing games. Unless one wished to use the eating tables in the buffet or around the pool, the ship really lacks tables to play games, do jigsaw puzzles or any kind of writing or paperwork other than the few in the internet cafe. I probably will never sail on the Star again as it had to many deficits for me personally. The food was not as good as on the other two NCL ships I sailed. Read Less
Sail Date March 2019
Really only chose this cruise because it was out of LA where we had agreed to meet up with relatives. Thought a cruise would be a good option for those with mobility issues and that the "inclusive" package would suit us all with ... Read More
Really only chose this cruise because it was out of LA where we had agreed to meet up with relatives. Thought a cruise would be a good option for those with mobility issues and that the "inclusive" package would suit us all with food, entertainment and accommodation in one place, leaving us time to chat and catch-up. This aspect did, of course, work well for us. However, it has to be said that the "up-selling" is relentless and the basic package (without buying into the upselling of speciality restaurants, wifi, exclusive pool area, drinks etc) very average compared to what else is out there in the cruise market these days. The decor everywhere is "beige blath" and hard to believe that the ship had a refurb only 3/4 years ago. A number of the wait staff looked totally disenchanted with their jobs (as I am sure they must be with the endless short haul party seekers the ship attracts). The "cattle market" at LA on embarkation was deeply unpleasant with insufficient direction as to what to do and where to go with luggage and porters were downright rude - just had to grit your teeth and keep cool in the knowledge that it cannot be easy getting 3,000 passengers aboard in a very limited timescale. Not a great start to your break though. Check-in staff were much more welcoming though. Read Less
Sail Date February 2019

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