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1 Helpful Vote
Sail Date: July 2019
We chose this cruise (4 day to Catalina & Ensenada) because we wanted an affordable, fairly short cruise. We had a great time and loved our cabin. The crew was amazing. They were always professional and friendly. We loved our cabin ... Read More
We chose this cruise (4 day to Catalina & Ensenada) because we wanted an affordable, fairly short cruise. We had a great time and loved our cabin. The crew was amazing. They were always professional and friendly. We loved our cabin steward Arnold who even fixed a squeaky door for us. Our waiters, John and Samdani were the best! The comedians and musical shows were top notch. We loved the Buffet - always good food and good service. Food in the dining room - not so good. The Caesar salad dressing had no flavor at all and the fish was terrible. From other cruises, the dining room is usually the best, so I was disappointed in the quality this time. My biggest concern was the on board bathrooms. They were consistently dirty. Not one was being cleaned on a frequent enough basis. I even saw toilet paper on the carpets outside the bathrooms. Service on some of the decks by the buffet wasn't so great. We were on the back deck and observed every table had dirty dishes/food/glasses on them and it took about 20 minutes for someone to clear them up. Then it took another 20 minutes for the same guy to come back to clean them, but he did a lousy job. He didn't use any type of spray/cleaner and on a few tables, only cleaned half the table. The other big concern - the elevators. My daughter got stuck in one and had to pry the doors open to get out. They were constantly broken. There were lots of Trivia & other games, but the prizes are tempting enough to make me want to participate. Maybe offer the winners a free drink or something, not just a plastic ship on a stick. They really need to offer more activities for the 18-20 year old crowd. I don't know if I will cruise with Carnival again. Read Less
Sail Date: July 2019
This was a 3 day cruise that departed Thursday and returned Sunday. This is my 3rd cruise. The first two were on Celebrity ships in the Caribbean. This cruise did not match up anywhere near the same quality as my first two cruises. The ... Read More
This was a 3 day cruise that departed Thursday and returned Sunday. This is my 3rd cruise. The first two were on Celebrity ships in the Caribbean. This cruise did not match up anywhere near the same quality as my first two cruises. The food quality was fair. The quality was somewhere between fast food and a Denny's or IHop. There was only pizza and ice cream available in the mid afternoon and late evenings. The entertainment was good though and always on time. The ship was smaller, the rooms were smaller and it was crowded. The passengers were about 40% families with minors, 50% adults between ages of 30 and 50 and the rest were seniors. I don't think I would do this cruise again. I was spoiled on my other cruises which had some of the best food I ever ate. I paid $1,470 for an interior room for 4 people. On line app to text was $5 per person, The after cruise mandatory tip was $42 per person. Drinks were $7.62 for a beer and about $10 for a mixed drink ( tips and tax included ). Read Less
4 Helpful Votes
Sail Date: May 2019
Carnival is a great value for those on a budget but I was really disappointed in the food. We had anytime dining. Here were some exceptions: 1. 5 stars: Featured Vegetarian dish--the head chef was Indian and the Featured Vegetarian dish ... Read More
Carnival is a great value for those on a budget but I was really disappointed in the food. We had anytime dining. Here were some exceptions: 1. 5 stars: Featured Vegetarian dish--the head chef was Indian and the Featured Vegetarian dish offered each night for dinner in the dining room was Indian and fantastic (just get extra yogurt sauce if you can't handle spicy food) 2. 4 stars: Guy's Burgers. 3. 5 stars: Strawberry soup appetizer offered in the dining room 4. 4 stars: Caesar salad 5. 4 stars: ice cream (order the banana split off the kids menu for dessert, nothing else was good) In general, I found most seafood and desserts offered to be terrible and everything else to be ok. Steak tip: They charge you for the good steak at dinner but you can get a small portion for free at brunch (Steak and Eggs) Embarkation and Debarkation was a breeze in Long Beach Best fish tacos on the planet: Tacos Lily in Ensenada (your maps app should be able to find it.) Recommended by Anthony Bourdain (No Reservations, Season 8). Next to the fish market. A short walk from where the bus drops off passengers downtown ($8 round trip if you are not doing an excursion). We ate ceviche at another location and didn't have any tummy problems so yay! Service was wonderful. Bed was very comfy, bathrooms were nice and clean We had a 4 year old and she liked the kid's club Noise sensitivity. Bring noise cancelling headphones for anyone with noise sensitivity. Everything was so loud (DJ on Lido deck, Muster drill, any show in the lounges) my 4 year old had her headphones on almost the entire time we were out of our room. Seasick: I got a little seasick on the at-sea day. They will give you free generic seasick pill at guest services for free if you forget your dramamine Birthday: I celebrated my birthday on the ship and on the evening of the second day, they gave me a $50 credit at the spa for use on the 3rd day only. Frankly that left little time to make a reservation but the prices are so high, $50 wasn't really a big savings and I didn't use it. They also gave me a $12 credit for pictures and I did buy pictures. Bottled Water: Since this was my second carnival cruise, I got a large bottle of water free (sign up for the VIFP club) and it was enough, we didn't need to buy any extra water. Read Less
1 Helpful Vote
Sail Date: April 2019
Summary: This was the first cruise on a Royal-class ship for my wife and myself. It was our 9th Princess cruise overall and a bit of a disappointment following the spectacular Panama Canal cruse we had on the Coral Princess last ... Read More
Summary: This was the first cruise on a Royal-class ship for my wife and myself. It was our 9th Princess cruise overall and a bit of a disappointment following the spectacular Panama Canal cruse we had on the Coral Princess last November. Positives: For the most part, service from the crew was excellent. Waiters in the dining room, restaurants and bars/lounges were very pleasant and attentive. Robert and Franco at Sabatini's were outstanding. Attendants at the Buffet could not do enough to assist. Our cabin steward, Donna, was excellent. Kory Minor, the piano player and entertainer at Crooner's, was tremendous. We had one run-in with a chauvinistic cook at the Trident Grill who was insulting to my wife. I reported this to the Front Desk, but heard nothing in reply. Otherwise, the crew was outstanding. The Ultimate Balcony Dinner is an incredible experience. This was the second time we have done it and it will now be a staple of our Princess cruises. We did it on Monday night while we were anchored off Cabo. Not sure how well this would work if the ship were underway, might be too windy. (Our first Balcony Dinner was done the night we were anchored in the Panama Canal last November.) Our waiters were attentive and timely without being intrusive. The food was all excellent (menu attached). The setting is so romantic! By all means, try this activity. It is easily worth the $100 price. We also loved the Super Tuscon Lunch at Sabatini's. Multiple courses all served with wonderful (and high-end) Italian Super Tuscon wines (menu attached) Our Mini-suite was smaller than mini-suites on other Princess ships, but that did not bother us at all. The new design is better than the old one, with the removal of the large desk and TV counter between the bed and sitting areas. Negatives: Although advertised as a “non-smoking” environment, there are many locations on the ship where the smell of smoke was irritating at best and unbearable at worst. Biggest problem area was the Casino on Deck Six, with its open ceiling to the shops on Deck Seven. Clothing and other items in the shops reeked of smoke. Also, poorly designed ventilation in the Allegro Dining Room on Deck six Aft drew in smoke from an outside smoking area. By the end of the seven night cruise, my wife's eyes were bloodshot and her throat sore and raspy. Due to this condition, we canceled a reservation to sail the Royal Princess to Alaska later this year and re-booked to the Golden Princess in 2020. The passenger population would overwhelm ship's resources on occasions. For example, the ship has 12 main passenger elevators, the same number as on much smaller ships. In comparison, the much smaller Coral Princess (2,000 passengers vs. 3,500-plus on the Royal) has the same 12 main elevators. This led to congestion and excessive waits during peak periods, such as show times and start of dinner hours. Also, crowds would build up outside of venues before the start of activities since there was insufficient room to handle the volume of people. Ocean Medallion has tremendous potential to be a great tool for future passengers. The functions which currently work are wonderful. But they do not work often enough. OceanCompass repeatedly crashed while trying to find my wife. I found it very frustrating to be wasting my precious vacation time attempting to debug this system. It could not even correctly locate me at times! OceanNow had limited menus. And it surprised me by charging for cocktails even though we had full beverage packages (Sip & Sail). I brought this to the attention of the Front Desk and they said I would find it in my Cruise Passage contract that drinks ordered through OceanNow would be charged. That is not acceptable. This system reminded me (a retired IT manager) of systems rushed into production before they were ready or properly tested in order to meet a management-directed schedule deadline. System quality should be the only criteria for determining system implementation. Read Less
1 Helpful Vote
Sail Date: April 2019
Never having sailed on Princess our good friends suggested that we join them on the Royal for a 7 day sail to the Mexican Riviera departing April 27, 2019. They entrusted us to do the booking and manage excursions and upgraded dining. We ... Read More
Never having sailed on Princess our good friends suggested that we join them on the Royal for a 7 day sail to the Mexican Riviera departing April 27, 2019. They entrusted us to do the booking and manage excursions and upgraded dining. We proceeded with 2 deluxe balcony staterooms side by side so we could hang out on the balconies together when we wished. We prepaid our gratuities and our excursions and began our count down (about 80 days from finalizing our purchases). With just 4 weeks until blast off Princess called and offered us an upgrade for about $350 for my wife and I and $350 for our friends. (we did not use any TA's so we dealt directly with Princess) Big mistake on my part as I assumed that all the extra amenities hyped up on the Princess website for mini-suite cabins would apply to us. I called our friends and read them all the extra goodies and they wanted to upgrade as did we. Not being a TA and not originally looking to book a mini suite, I had no idea that princess had 2 types of mini-suites. The "CLUB" mini suites had all the goodies, whereas our extra $350 boiled down to an extra TV and more bathroom space. This way we could watch 2 tv's at once, one for each eye. lol Once onboard we went to the suite concierge, Francisco Galvan and to my embarrassment discovered the phone scam upgrade. Did the Princess rep tell me about the difference in the club mini and a regular mini? HELL NO! If she did we never would have upgraded and encouraged our friends to upgrade. Ok I know that not using an agent was dumb on my part, however for Princess to upgrade us over the phone without a proper description of the upgrade is on them. Funny thing is that once we left the concierge a mysterious posting was made on our private Princess dossier that we were briefed by the Princess sales department on the benefits of a mini suite. This of course was totally bogus as the concierge knew that we were going to take our problem either to the Hotel Manager or the Guest Relations Manager. Someone made this entry in an attempt to cover their rear end. I would swear under oath that they never advised us of the difference in a club or a mini suite. Why would anyone upgrade for just an extra tv and and about 10 more square feet? They wouldn't of course. Not me at least. Ok, enough of this and thanks for allowing me to vent. During the cruise I did get a private meeting with the guest relations manager, Luca Cozzolino to discuss this issue. Mr. Cozzolino handled the situation professionally and to my satisfaction and that of my wife and friends. As they said once in a great movie "What we have here is a failure to communicate". Our impressions regarding the Royal Princess cuisine was somewhat a mixed bag. The dishes in the main dining room were quite average at best with the amazing exception of the lobster served on the second formal night. We all thought it was the very best we ever enjoyed on a cruise. Sailing in the warm waters of the Sea of Cortez , we all had hoped that the shrimp cocktails would feature the famous jumbo delicacies. Nope! We all had a great laugh when the waiter delivered us 4 tiny shrimp that measured under 2 inches. This pennywise and pound foolish chef selection was made by a bean counter that has no idea of how to make a customer feel he picked the right cruise line. Same can be said about the grade of ice cream on the dessert menu. Based on an old fashioned taste test the Royal buys bargain ice milk in lieu of premium grades. Great way to top off a mediocre dinner is with a scoop or two of drug store ice cream. The service that we had in the main dining room was absolutely spectacular. From the busboy to the maitre'd all worked their tails off to please us and several nearby tables. You can tolerate food that's mediocre if your servers are bending over backwards to please you. These folks and your cabin attendant can make or break a cruise vacation. Princess seems to have this part of cruising down to a science. Room service food was pretty sad although we didn't use it much. The much hyped "BEST PIZZA AT SEA" failed to mention the they only make 3 pizzas a day available for room service. The $3 charge is no big deal but we had been craving a Hawaiian pizza only to find out that only cheese, pepperoni and margarita was available. We went with pepperoni and couldn't finish a slice. Again things were hit and miss. The difference between the Celebrity buffets and those aboard Princess are night and day. Almost impossible feeding 3000 to 4000 people with exciting fresh food and snacks on the Royal, Our Solstice Alaskan cruise recently amplified the many awards Celebrity has garnered for dining. Of course people have various types of palettes and tastes so if you read 100 reviews about dining on Princess versus others, you will get a wide range of ratings. Our final night aboard the Royal was a highlight with dinner in the Crown Room. Wonderful window table for 4 with great food. My buddy and I tackled 22 ounce porterhouse steaks with huge baked potatoes. I am not sure how but I actually lost 2 pounds on this cruise. Maybe they did me a big favor by serving crummy ice cream? Find the gelato station because it's great. The minor $1.50 per scoop up-charge is well worth it. One final note is that the elevator waits on the Royal can be very frustrating. Try and prepare yourself by bringing an extra bag of patience aboard. Also try and relax when you wait to embark. So many folks get all worked up into a lather waiting for their call to board. The ground personnel do a great job of getting thousands off and thousands on. Some poor souls had the all night duty of hauling 13,000 suitcases down to the warehouse to be ready by 7am. These cats are exhausted and after a short break start bringing onboard another 13,000 bags. Some people can be grotesque when awaiting to board the ship. Most passengers are asked to come at assigned times varying from Noon to 2:30 It appeared to us that the majority are ready to storm the gang planks at 10 am. Crazy! Read Less
2 Helpful Votes
Sail Date: April 2019
We chose this cruise for our sisters cruise because the port and sail date fit our needs. Ship was beautiful and large. Embarkation was easy and fast, onboard by 11:15am. Disembarkation was equally easy. Some of the staff were cranky ... Read More
We chose this cruise for our sisters cruise because the port and sail date fit our needs. Ship was beautiful and large. Embarkation was easy and fast, onboard by 11:15am. Disembarkation was equally easy. Some of the staff were cranky and seemed tired. Elevators were over crowded but it was a good excuse to take the stairs for extra calories burned. Specialty restaurants were very good but buffet was choppy. Public bathrooms in the area of the pool could be cleaner. Singers onboard were the best I’ve seen. Really liked Susan and Siglo. Views and atmosphere from the observation lounge were lovely. This is the first time taking a different cruise line other than celebrity in many years, and would have to say even though I had a great cruise celebrity is still my choice. This ship is for passengers with children for sure, celebrity is for people that would really like to avoid tons of kids. Read Less
2 Helpful Votes
Sail Date: April 2019
This was my first time traveling on NCL, NOT my first time cruising though. I take at least one cruise a year. I was excited about trying NCL but was let down. I expected more from all the great reviews that raved about the fine dining-I ... Read More
This was my first time traveling on NCL, NOT my first time cruising though. I take at least one cruise a year. I was excited about trying NCL but was let down. I expected more from all the great reviews that raved about the fine dining-I did participate in the specialty dining program and went to almost all of the special dinning restaurants on board but didn’t feel that most were worth the extra money. I did like the steak house, but honestly the rest of the speciality dinning were unworthy( I don’t know about the Temperura restaurants though as we booked a few months before and couldn’t get in) Cruising used to be all inclusive and now cruise lines are nickel and dime us- I get it and don’t mind paying a little extra for better service, but I expect better service and food if I have to pay extra. Our cabin steward was not that helpful and I cannot help but think he was just trying to get out of work. (We are not customers who need a lot of attention just ice every so often - never asked for towels or sheet changing and we always cleaned up our own rooms) and always pre-pay our gratuity-maybe that is why he didn’t work hard....)that being said I did enjoy myself. I just wouldn’t go on another NCL cruise again- unless you book early- you cannot get into shows, or some restaurants. I guess if you are able to pay the extra fee for Heaven (or book early enough to get a room there) then maybe you can bypass the bad cabin stewards and get to eat on the Heaven restaurants instead- but seriously if you are gonna pay that much extra money- go on a different cruise line. And BTW the cabins are so much smaller than all of the other cruise lines I have been on- and we always book balcony or better. Read Less
1 Helpful Vote
Sail Date: April 2019
My wife and I went on this cruise because my brother and his wife were taking this particular cruise. We wouldn't have chosen this one however, we went into it looking forward to a good cruise and good time. Immediately upon ... Read More
My wife and I went on this cruise because my brother and his wife were taking this particular cruise. We wouldn't have chosen this one however, we went into it looking forward to a good cruise and good time. Immediately upon entering our cabin we were disappointed. The entire cabin had ONE single power outlet (including the restroom) and while we've cruised before and knew plugs were limited, ONE was a bit surprising. Otherwise the cabin was average with the exception of the balcony. The balcony was very disappointing. We paid for a larger balcony and it was larger than standard however, it was filthy. EVERY piece of outdoor furniture was soiled, stained and just nasty. We could not sit on any of it without first covering it with a towel. I'll add photos. The glass on the outer railing was stained dramatically, the wooden railing was peeling, and there was rust on multiple areas of the balcony and outside the balcony. It also took us two phone calls and a discussion with the steward to get the room cleaning arranged. The food was hit and miss, some pretty tasty, some really poor. The only exceptional meal we enjoyed was at the Steak House which of course cost additional funds. I have to say that while the cruise wasn't terrible it certainly isn't one we would ever do again. There are options out there that we would enjoy more than this one. Read Less
Sail Date: April 2019
When I cruise, which is every few years, ¬I welcome the chance to join a community specific to our choices to be together on an adventure. The community we create is supported generally by the staff of the cruise line. I have needs, but I ... Read More
When I cruise, which is every few years, ¬I welcome the chance to join a community specific to our choices to be together on an adventure. The community we create is supported generally by the staff of the cruise line. I have needs, but I usually accommodate myself. However, on my last cruise I experienced a different community. It wasn’t the fellow cruisers but the actual cruise line that reduced my ability to have fun. I have been home now for 3 days and I thought long and hard about writing this letter. First the compliments which will take up more space than the complaint. Most of your staff were excellent at their jobs, and those who were very new to their jobs can be excused as poor English speakers which led to few interesting misunderstandings which were humorous and easily resolved. Mihael who was my first maître d’ was very kind and sincerely supportive. His commitment to customer service is exceptional and sincere. When we are remembered, we feel valuable, it was very kind. When I dined at Taste he was so kind and helpful. Our room steward, James was very responsive, and great at his job, we a party of 3 adored him, were grateful for his help and kindness, not to mention his towel folding ability was greatly appreciated. The food was great, some of the best that I ever ate. I loved dining in the Manhattan Room, the broths Pho in the Garden Buffet was amazing and lifesaving to both my cabin mate and I. My friend spent a ton of time at the smoker’s area on Deck 17 and had a blast with all the wonderful people she met there. I was very fond of deck areas on 7 that were outside and so comfortable, I found many folks there who like my friends and I enjoyed being out of the harsh sun. We saw everything we wanted to and marveled at the wonders of nature that we experienced. Whales, flying fish and the west coast equivalent of the end of the continent. My ADA stateroom was clean and welcoming. When we began to plan this trip, we were unaware that our cruise began on the day of the show we had waited for 2 years to see, would premier on the first day of our cruise. We were VERY concerned about what we should do, and my internet package which was suggested by one of your call center employees allowed me to watch Game of Thrones, which was an event that my cruise mates were so excited to share. Thanks to that person for making our day. I wish I had written his name down as it was soo special to be able to do that. Attention to hand sanitizing was vigilant and I appreciated the staff assigned to those stations. A couple of my cruise-mates I and have worked in many theatres and we were not very impressed with Havana, as it was a confusing storyline. However, it was well sung, danced and the acting was pretty good. That said, Jersey Boys was a treat to the senses. The singing was great! Despite the noise from below our feet as the show was in its first half hour, and the rolling of the ship, the cast did not miss a beat or step. The lighting was unexpected, and I would like to extend my appreciation for the cast and crew. They transitioned from one effect to costume changes to moving of set pieces in a non-obtrusive manner which is appreciated by those of us who have worked for many many years in this field. One of our party is a Drama teacher and I am a retired stage manager, who is married to a lighting designer. In other words, we know a good show when we see one and we saw a great show on this cruise. The ship is beautiful, huge and well designed. huge It could use better signage, maps and directions as it’s a huge ship and mid ship is hard to find. Now for what was not great, no, not great at all. I was very uncomfortable navigating the halls with your room service carts. I rented the smallest of scooters and still got stuck nearly every day in the halls due to them taking up all the hall space that would allow walking and those of us requiring mobility assistance needed to proceed. Your staff seemed inconvenienced by my NEED to have them position the cart so that not only I but others could navigate to our staterooms from the common areas. A suggestion: can the staff move the carts into the alcoves of the rooms that they are cleaning? Could they somehow be more aware of their blocking the hallways which is dangerous for us. As the rooms they are cleaning are usually empty, this seems like an easy fix for those of us with strollers or other mobility assistance devices required to have the same experience as those who can walk. People are very helpful, but they are not always. Those who can walk are sometimes unaware that they should be more aware of those who cannot walk. I saw parents bring this to their children’s attention, but not for days did it register. I pay to be able to travel without discrimination and the lack of any way to get to my stateroom due to the elevators being crammed full of people who could walk, was really frustrating and off putting since it was easily corrected. This brings me to another complaint. When we who require an elevator to navigate from our staterooms to any place on the ship, we have to wait because there is no room for us in the elevators, We wait and wait for nearly 20 minutes as I did my first day, it seems obvious to me that at those peak hours you reserve a family/mobility assistance elevator for us? That way people like me would not look into an elevator full of people who are clueless and do not even appear to notice that they could use the steps instead of monopolizing the only way we with mobility issues would be able to get to where we need to go, this was true at the muster and every day there was a shore excursion, and again at debarkation. Signage, like busses have reminding people that they can/should give others a chance. This usually applies to those traveling with children, disabilities and others with special needs. To throw us into the general population to fend for ourselves is not a way to assist us with obtaining our needs. Additionally, please provide the ingredients on the menus, like agave instead of honey. I am allergic to agave and when I ate at Margaritaville, I had a salad that had agave instead of honey. I did not put this food allergy down as with my shellfish allergy manage it myself. However, I was sick for 2 days and very uncomfortable and felt terrible. I will never not list that again, however, remember, until this trip and my meal at Margaritaville did I need to even mention it. No restaurant, café, nothing before this instance. And finally, I was called twice from 8:00 am to 8:05 am to ensure that I come to guest services to collect a nonrefundable deposit. Since I was returning my scooter to the same place it was in my plans anyway. When I got there I got into an expected line. I waited while the staff took care of each one of the guests who proceeded me in a very efficient and what appeared to be a very respectful manner. When it came to me, I was asked to wait as the person answered a call, then he went to another guest at a location where they were seated. He then went behind the desk, remember I have now waited in my mobility scooter, while he cared for no less than 3 guests ahead of me while I was seated first in line. As I have mentioned, I waited a lot on this trip and at the end of it demanding that I wait while others were receiving respectful treatment was truly above my patience level. I yelled and pointed at the very rude gentlemen, who sent over a really nice Asian woman, who apologized for my dissatisfaction with my treatment, to which I told her, I appreciated her gracious apology, but it did not excuse the rude behavior that her predecessor had assaulted me with. You see when it has been clear that the only thing about you, that mattered to NCL was the money I spent. My comfort was never a priority, that is a really a bad thing to say about a cruise, isn’t it? As you may be able to tell, I enjoyed this as much as I could, but in the face of rude and disinterested staff, which by the way, this is my 5th cruise but my first and probably last on NCL. You see there was cruise to Greece presentation that my cruise mate and I had always wanted to take, which because of my rude treatment we both decided that we would look elsewhere, I was also interested in purchasing a trip for my sister to Hawaii as a retirement present. One person is responsible for those choices otherwise I would be booked for at least two more cruises for at least 6 more people. This is a very unfortunate choice that I feel I MUST make for my own safety, and the enjoyment of my companions. Please consider that I am aware of the difficulty of managing everyone’s good time and how hard that work can be. However, it was a costly trip, I was denied upgrades because of my mobility disability and the above difficulties made this a very painful experience both emotionally and physically. Getting stuck in the hallway was scary. This was a treat for myself and my friends of over 40 years. They helped me tons. They were not supposed to have to. They are both nearly 70 and they were moving carts out of the way, not your staff, whom were oblivious to what they caused in the hallways and when they were asked for help, they were as I said with few exceptions notably inconvenienced. Getting on board was very efficient both I and my travelling companions were so impressed by your staff and their understanding of the mobility challenged and the same was true once I got a wheelchair and was off on the debarkation adventure. I was so secure in the gentleman who helped me to get off the ship and to the bench before I caught the cab. I found so many comfortable places to rest play and eat. I needed the rest, as did my companions and we all enjoyed the Observation Lounge and the side decks around 7 and 8 which had the perfect shade and temperature for us elder travelers. When I tried to contact the special assistance coordinator, all I got was a form letter, twice. Weather was great, travel to and from was great, only the items listed above were reasons to mention anything other than my appreciation, that said there should be nothing. I was appalled that a person in a walker was left to fend for herself at the dock in Puerta Vallarta. Equally appalling was the fact that this was witnessed by several cruisers and let’s face it the woman using the walker was the most responsible in her party as she was at the dock. Hoping for rescue only to see her chance sail away. NCL is not completely responsible and did everything to warn those who went ashore that they were to keep to ship time, and it was clear that these people were not able to adhere to the rules, nor keep time, it was still horrible to see an elder left at the dock. My culture says that we never leave our elders out. I understand that this is unique. ¬¬¬ Please understand that it is solely my poor treatment at checkout that cost you two cruises, and about 6-10 thousand dollars Thank you for a good time as far as it went. I wish I didn’t have to bring your attention to the details above, but they were glaring to me and deserved comment. I will attempt ¬¬to warn others about the possibilities they may face at the guest services check out desk and, in the hallways, as well as the elevators. To be treated as a lesser species by the very people who are benefiting from my spending, is harsh treatment to say the least. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise as we were booking last minute out of LA and had to cruise this week only. The ship, although practically brand new broke down for a few hours in Mazatlan, then after leaving Cabo the next day the smoke stack spit out ... Read More
We chose this cruise as we were booking last minute out of LA and had to cruise this week only. The ship, although practically brand new broke down for a few hours in Mazatlan, then after leaving Cabo the next day the smoke stack spit out tar all over everyone on the back bar deck. The food options were in my opinion below par, I chock this up to having 5000 on one boat. The main dining rooms did not have a single item that was both gluten free and pescatarian - nothing. So we were left thinking we could try specialty restaurant.... but by the time we got on the cruise every restaurant was booked solid the entire week. So we spent $3k to eat buffet food for a week, which was a major let down as we usually cruise celebrity and are accustomed to being pampered for $3k. Also bottled water is not included in a premium beverage package, and when you order you need to specify that you don’t want well liquor or they will just pour your drink as cheap as they can. Also - they don’t use toothpicks or anything for limes so you are forced to dig the line out of your drink with your fingers if you want to squeeze the juice in your drink. The bed was rock hard but we had 2 extra comforters in our room that we used for padding. Also the WiFi is a joke, don’t bother. And to top it off we ended up next some crew members on the beach in Cabo and they had a meltdown that the resort gave us 2 chairs that they had “reserved”, It like it mattered because we only had 3 hours in Cabo, hardly a port stop. My advice, if you have any sort of special diet needs or don’t have kids, avoid Norwegian. Read Less
1 Helpful Vote
Sail Date: April 2019
As soon as you can, make reservations for any of the shows or acts you want to see. We were not aware of this, and when we went to make reservations on the first day, everything was booked. I'm sure the are several people that ... Read More
As soon as you can, make reservations for any of the shows or acts you want to see. We were not aware of this, and when we went to make reservations on the first day, everything was booked. I'm sure the are several people that made multiple reservations, either to see the show's multiple times, or in case they couldn't make a time, they had a backup. This is why they have stand by lines, but that's not always a guarantee. Reservations also go for the boat tenders at Cabo, laser tag and go carts. We did the tandem go carts, since our youngest couldn't drive. Not sure what was up with our car, but it was slow. Not like the single cars that were zooming around the track. The cars were driven by crew, seemed to go a lot faster than normal. Getting on the ship was a horrendous mess. We were about middle of entry through processing, but since they have 98% of the cabins in 1 line, we were about last to board. My kids had not eaten, and by the time we got on, everything was shutdown for the emergency briefing. We sat in the terminal for over 2 hours. We went during Easter, and there was an Easter scavenger hunt of sorts, that ended with pictures with the Easter bunny. I noticed that one of the managers was ushering a few guests top the head of the line, to visit the Easter bunny. After waiting 20-30 minutes, I was near the head of the line, and it happened again. I heard another guest ask why they went ahead of them, and the manager replied they have dinner reservations they need to get to. Ridiculous. She did this numerous times for multiple guests. So wrong. Wait your turn like everyone else, be late to your dinner. Why make us wait. I also noticed that a majority of the staff did not appear to enjoy working on the ship. Almost like they were being held captive. I would observe them when they didn't think anyone was, and several appeared to be annoyed by the guests, at least in my opinion. Except the bar tenders. They did a fantastic job, and were continuously busiest crew on the ship. We had 1 child in Splash, 6-9, and on several occasions, my wife and I were not able to leave him at the child care, due to the fact that they were at capacity. We weren't the only ones, the was typically a line for drop off, and we were all waiting for availability. Just ridiculous. Read Less
2 Helpful Votes
Sail Date: April 2019
We chose this cruise as we were loyal Norwegian cruisers and wanted to try their newest and largest ship. Things were not good right from the beginning. It took 4 hours to get on board. We were supposed to have pre boarding with our ... Read More
We chose this cruise as we were loyal Norwegian cruisers and wanted to try their newest and largest ship. Things were not good right from the beginning. It took 4 hours to get on board. We were supposed to have pre boarding with our latitude points but that never happened. My wife has allergy needs that have always been taken care of on past cruises superbly but not this time. One person said it was alright to eat something and another said it wasn’t. This went on for the entire cruise. Buffet was closed at 3: o’clock so when we arrived back from shore excursions there was no lunch there. On other cruises if they were setting up for dinner at least one section was open for lunch. There was no hot dogs or hamburgers available on the pool deck as in other cruises. Our dinner in the specialty restaurant Cagney’s which we Love was a joke. The waiter barely understand what we were saying and never asked if we wanted a drink, didn’t bring bread and when our steaks came there was no sides. We might as well have been at McDonalds!! The observation lounge on the Bliss is beautiful. We spent lots of time there. Our conclusion is try smaller ships like Spirit or even Breakaway. Read Less
2 Helpful Votes
Sail Date: April 2019
This was our 13th cruise, first with NCL. We have cruised Carnival, Royal Caribbean and Princess. This was by far the most expensive cruise of them all. We have friends who swear by NCL so we thought we would give it a try. We ... Read More
This was our 13th cruise, first with NCL. We have cruised Carnival, Royal Caribbean and Princess. This was by far the most expensive cruise of them all. We have friends who swear by NCL so we thought we would give it a try. We thought embarkation went smoothly, we were in boarding group 1. I will say from a technology standpoint, they seem to be behind the times. We thought the ship was beautiful, but way over crowded. They had a lot of events in the main atrium which opens up to one deck above. It was soooo crowded they had folding chairs for the overflow...seemed very cheap and not comfortable at all. Also, it was so loud you couldn't hear yourself think. Another observation is the hallways are so narrow due to having single cabins in the middle of the ship. This made walking down the halls a struggle due to cleaning carts, not to mention if you came up on a large person or wheelchair, you literally are stuck. We purchased the specialty dining package for each night. We do this on each cruise and do so because of the attention to detail and awesome food. Goodness, what a disappointment. The worst was La Cucina. We were not even acknowledged when seated, didn't receive bread and had to basically beg for refills. We both ordered filet with one being medium and the other medium well. They were both burned to a crisp.....and we had to ask them for a knives. The time between servings was also 45 minutes. We tried Teppanyaki (best of all), Los Lobos (below average food and slow service), Cagneys (fair) service was slow. We ended up cancelling all reservations for the remainder of the week. We received better service in Margaritaville, Food Republic and MDR. If not for these last three....dining would have been a total fail. The service and food in these last three were awesome and saved the day. Shore excursions were a hit or miss. We did Dolphin Trainer for a Day in Puerto Vallarta and it was a hit. I give it a 10 out of a 10. We did city boat tour in Cabo. It was awful. By the time we arrived (herded like cattle) we were placed with another excursion group (obviously same thing but called something different) and there were no seats together left on the boat. Really? You are going to put us on a boat for a tour with no seating left? We got of the boat. This was a huge disappointment. The entertainment was mostly good. We went to the comedians, Havana, Beetles show and Jersey Boys. We just wish there were other options. We don't mind the Broadway type shows, but love how Royal Caribbean keeps it interesting. They will do one production show but then the other night you could get a circus soleil type show. We got bored. The ship was sold out....kids everywhere that were unsupervised. This got old real fast. Also, our neighbor kept smoking on their balcony. I tried calling guest services multiple times, forget it, they won't ever answer. If you go down to the service desk, get ready to stand 50 plus deep in line. Another observation both my husband and myself noticed, what is wrong with most of the crew? They seem so unhappy and do not go out of their way. Our service was not terrible, but nothing awesome like other cruises we have been on. We chose to have a good time despite the things that bothered us, but will likely never cruise NCL again. When you spend more money and get so much less.....its a no brainer. Read Less
1 Helpful Vote
Sail Date: April 2019
We chose this cruise because it was a bit last minute for spring break and we could drive to the port as flights were hard to get. Embarkation was a bit rough. We got to the port around 11am and it wasn't too crowded yet. When we ... Read More
We chose this cruise because it was a bit last minute for spring break and we could drive to the port as flights were hard to get. Embarkation was a bit rough. We got to the port around 11am and it wasn't too crowded yet. When we went up to check in, 3 of the 4 ladies were on their first day on the job. None of them knew how to use the computer (we asked and their "training" was watching a 2-hour video prior to checking people in). It took a long time and the 4th agent was trying to help. When boarding started, they scanned my key card and it had my husband's picture on it. They moved me to another line and it took about 20 minutes to get that fixed before we could board. By the time they fixed it, there was a long line of people behind me that had a similar issue. Clearly more hands on training is needed! We had a mid-ship balcony room on the 13th floor. The rooms and hallways were very narrow, it was hard to pass someone walking the other way down the hallways. The bed is very close to the closet and the front wall so it's difficult getting dressed and moving around the room with another person in the room. I did know that before booking the room so I can't complain. The balcony was very small - it would have been nice to have 3 chairs out there since there were 3 of us in the room. The dining was fine. We didn't have a dining package so most of our meals were in the main dining room, or Taste/Savory. Service was pretty good at Taste/Savory, a little slower in the MDR. The food was good for such a large venue. There was a nice variety and always something we liked there. We did go to Q and it was good, but I don't think worth the price of $81 for the 3 of us. We also liked the Local for lunch. My 13-year old loves the putt putt golf and the logistics of that were nothing short of a total disaster. You get your clubs at the go kart line. The entrance stairs to the putt putt course is about 20 feet away. BUT they had it roped off as a staging area for the go karts. SO, you were supposed to walk to the other side of the ship, go down a flight, walk through the Spice area (which says nobody under 18 allowed), the walk back to the stairs which takes you to the area where you started but on the other side of the ropes, then go up the stairs to the course. And since that's nearly impossible to figure out and way to far to walk to get about 50 feet from the exit to the entrance of the course, everyone just walked across the course (on the green, while people are playing) to get back to the starting line. And if that wasn't bad enough, the course is the best place to stand and watch the go karts so there was always a crowd standing on the 5th green to watch their kids race. I really wish the manager in charge of that would try to play a few rounds while there are passengers on the ship to see how entirely ridiculous their setup is for the rest of us. We did the laser tag and go karts once. Fun but it was expensive and it wasn't worth doing again. I wish there were more activities for kids that didn't cost extra. The arcade set us back quite a bit of $$ as well. The pools were good. We all used the slides and had fun. We were able to find lounge chairs though not always in the best location. We loved the observation lounge to play games and hang out when we were done with the sun or it was too windy/cool to hang outside. We went to the comedy show and Jersey Boys, both were great. I would have liked to go see the other comedian but it was booked up. We tried to get in to the escape room but it was also booked up so we didn't make it into that either. The crew were all friendly and helpful. We didn't experience any of the bad attitudes that other reviewers mentioned. Overall it was a fine cruise. But honestly with only 3 ports and entertainment all booked up, we got a little bored towards the end of the trip. Read Less
4 Helpful Votes
Sail Date: April 2019
This was our second trip on the Bliss and I would have to say I was incredibly disappointed. We did the Mexican Riviera from LAX. Getting on the ship was a nightmare. We had to wait over two hours in line to get onboard and it was beyond ... Read More
This was our second trip on the Bliss and I would have to say I was incredibly disappointed. We did the Mexican Riviera from LAX. Getting on the ship was a nightmare. We had to wait over two hours in line to get onboard and it was beyond unorganized. We had a Jr. Suite and it was what we expected, large bathroom and decent space. Our cabin Stewart was less than stellar. We ask for extra towels and he was less than accommodating, but finally gave in. We travel our own shower head and left the ships one under the sink, only to find it went missing. The first day our room did not get made up until 4:00 pm. The second to last day we found our frige locked and our pool towels missing. Our room was cleaned, but barely. The bar staff was crazy amazing (except in the Casino, those guys should not be in the people business, all of them acted like they hated their job). Food was good, but definitely nothing to shout about (except for the pay for Cagney’s and Los Lobos). I was most disappointed by the windows where food was not available (except for the Local, which we were told was dine in only). Why couldn’t there be light snacks available 24 hours a day in the observation deck? Not full meals, just chips and salsa and light desserts? Ports were ok. I could skip Mazatlon and Puerto Vallarta, but Cabo was worth the trip. Would I recommend this...probably not. The Bliss was Blissful in Alaska but lost is luster for Mexico. NCL you need to up your game.... Read Less
1 Helpful Vote
Sail Date: April 2019
My family of 5 just got off of Royal Princess. We have cruised on NCL, RC, and Carnival. This was a first for us on Princess line. I was very excited to try a new cruise line and compare to my other cruises. Well let me start of with the ... Read More
My family of 5 just got off of Royal Princess. We have cruised on NCL, RC, and Carnival. This was a first for us on Princess line. I was very excited to try a new cruise line and compare to my other cruises. Well let me start of with the bad; the food is the worse I’ve seen and ate. My family and I stayed hungry the last two days of our voyage. We even tried the specialty restaurant that we paid for. Medicore food and same choices everyday. The breakfast hours finished early and it seemed like they wanted less people to dine for breakfast. What I noticed is they didn’t want us to dine in the dining room. They tried to have people dine more at the buffet. Either one was a joke for food. Even the steaks and seafood at the specialty restaurant was not good. I was on the Carnival Horizon in December and there food was hands down the best! They had fresh squeezed green juices in the morning and also they let you dine for breakfast until 2:00pm on seadays as brunch. Also not much to do on the ship very boring. Although there were kids on this voyage it seemed as it was for a older crowd. It was okay for me for the first 3 days then it got boring with nothing to do. Shows, club and entertainment was not up to date. Now for the good part; extremely clean ship and all public areas. Our room was very clean. We had two mini suites. Oh forgot inbarkation was a mess they could find my medallion so took a while to get on. The pool area was clean and well kept. Our room steward was very nice. Every employee was very nice to us. They seemed like they were well taken care of Princess company unlike other ships were the employees look over worked and angry. I like how the employees were not pushy or they didn’t expect any tips. I like how Princess employees were the best from any other ship I’ve been on. Made us feel comfortable they didn’t make us feel obligated to tip. The other thing I liked on Princess is they serve you coffee juice water and also ice cream as like on other lines it’s help your self and people make big messes. I liked the fact that there was no food droppings or dirty plates every were in the buffet or around pool area. The cleanness, comfort and class beats all the ships I’ve been on. I went to the spa and it was amazing! Loved their spa, the massage rooms were so big and comfy. Had the most relaxing massage. The medallion digital badge is good but when they are charging you, you don’t know how much they are ringing you up. You won’t be able to keep count if you wanted to. I also loved the cafe on the 5th flood were they served specialty coffees and pastries. My favorite spot throughout the entire cruise. Bottom line the food bothered me the most. It was the most disgusting food I’ve ever had. Other then that the ship is nice and the employees are nice, it’s extremely well kept ship. Most likely I won’t cruise with them because the food matters to me. Read Less
1 Helpful Vote
Sail Date: April 2019
We are from the Bay Area and booked a 6 am fight out of San Jose to LAX. We were up at 330 am so we were tired and excited. We got an uber to a breakfast place near the airport called Bread and Butter. It was really good and very ... Read More
We are from the Bay Area and booked a 6 am fight out of San Jose to LAX. We were up at 330 am so we were tired and excited. We got an uber to a breakfast place near the airport called Bread and Butter. It was really good and very inexpensive. We took an uber around 11 am to the pier from the restaurant. It was so surreal to see the enormous Royal, which would be home for the next 7 days. Since our daughter was celebrating her Sweet 16 birthday we decided to book a suite a 102.. and make it a surprise on what room we booked. When we dropped off our bags we we ushered into a medallion line. i kept asking if this was line for suites everyone told me yes. We and everyone else were given number 5. We were checked in and asked the lady about suites and she had no idea so she called her supervisor and asked if there was a special area or a person to walk guest on. The supervisor said, " Because you're medallion pre checked you just sit with everyone else. No special area or walk on host." OK/// Even Carnival has an area for suites but we were tired and glad to find a chair to rest. The kind lady next to me overheard that we were in a suite and told me to go up to the lady calling out numbers. We did. she apologized and said to go right on. The ship was beautiful and so impressive. Our cabin on Aloha deck A102, was also amazing. A really gorgeous bathroom with a deep soaking tub and separate shower. We met briefly with our steward, Edsell. We were so hungry and tried to find the dining room for lunch, that was open but no one seemed to direct us right. We stumbled onto Alfredo's and what a delicious place this was. We had the vegetarian pizza and Hawaiian pizza. we also tried the tiramisu for dessert and it was clearly the best dessert we had. all week. We went to the room and unpacked and rested. After mustered we made reservations at the crown grill for dinner. It was complimentary with suite privileges. I had the prawn appetizer and filet mignon with baked potato. My husband had the same and my daughter had the steak tartare and lamb. She loved it. Not sure if I would eat raw beef. We were full for dessert. The wait staff was excellent. Our room steward tried his best but when we asked him to exchange the mini bottles for all sky vodka, instead of the various other liquors. he told us to call room service, which I did. Room service directed to tell our room steward for this request.. Finally we had a room service drop off our pre purchased liquor bottle and we told him and he took care of it. We also asked our steward if we could have menus to order dinner since we wanted to just relax in our cabin. He again told us to call room service. My husband just went down to the restaurant and took pictures and we did receive it. Room service was fantastic. Always early and a white table clothe was et out. We did the ultimate balcony dinner and it was amazing. I recommend this highly. We had so much food and it was fresh. The lobster was way better then what is offered in the regular MDR. The nice thing about it was my daughter was able to order food from the regular menu and eat with us. We tried to see if she could get our UBD menu but they can not separate so it would have been another 100 dollars for an additional one person. My daughter and husband did the scuba diving tour in Cabo. It was so cold and the visibility was not good but that is Mother nature. In Mazatlan we went to the beach in the golden zone. We did jet skis.. The rental is 60 dollars for half an hour. My husband and daughter did fresh oysters from a beach lady. She had a table and just through oysters out on a table and shucked them..They were very fresh and no-one got sick. In Puerto Vallarta we did the Eco tour which was amazing. We stopped in a tiny village called san jose and ate fresh tortillas. Then to the jungle to go on a hike. We also ate homemade tortilla with beans and guacamole from a traditional farm. Delicious and I could have ate a dozen.. Our tour guide discussed the birds and plant life in this region... Very interesting. We ended on a beach ( non swimmable) for a bbq lunch. Really enjoyed this and the people were nice and friendly. Just make sure to have hiking boots and bug spray. We used Sabatini' for breakfast which was amazing. Our highlight was the Pub lunch on our last day. The food was ok, Club class had amazing pastas. It did take awhile to get served. We bought the thermal pass Enclave but were so disappointed that we got a refund. It was so crowded it was hard to find a space to sit. The Spa had foam in it , which I know want harm you but it is not pleasant to bath in.. People were not pre-showering which grossed me out. And a lady had a band aid on her foot. We were refunded, but were pushed to use our money instead on a massage or other service. We said no and then she said the salt rub needed to be returned or she would need to charge me for that. Thankfully we did not open them and gave it back. Only one refund was done, so a trip to guest services to rectify. I did not like also, there was no sea view just a dark tomb with people walking back and forth.. It was not for us. Holland America has the best thermal suites in my opinion. We had a great time and I love cruising but we prefer small ships. Please ask any questions. Read Less
5 Helpful Votes
Sail Date: April 2019
I'm just off the Carnival Inspiration and thought I'd share! Our intinerary was supposed to be Long Beach - Catalina - Ensenada - Long Beach. What it turned out to be was Catalina - San Diego - Ensenada - San Diego - Long ... Read More
I'm just off the Carnival Inspiration and thought I'd share! Our intinerary was supposed to be Long Beach - Catalina - Ensenada - Long Beach. What it turned out to be was Catalina - San Diego - Ensenada - San Diego - Long Beach. There were two medical emergencies, one on the way, one on the way back, so that's why the unscheduled stops. We got to Catalina on Tuesday morning after kind of a rough night at sea. People started disembarking and then they shut down the tenders due to high winds and rough water. I hadn't left yet so didn't get to see the island at all. We then traveled to Ensenada, arriving the next morning. I did the Taste of Mexico/Tequila Tasting excursion which was fun. Naturally we had the obligatory shopping stop. That night was the formal dining. There were a lot of seasick people on this ship. It was cold and windy the entire time. People were still in the pool though! I would not recommend this itinerary for people prone to seasickness or who mind the ship rocking and rolling. I'm not sure if it's the same during the summer, though. The food was okay. Obviously preparing food for this many people is not going to be gourmet, but there was always something tasty to eat even if you didn't really care for the dining room selections. Typical buffet food. I wish Carnival would have better coffee. It's really kind of terrible. The Guy's Burger was good. The service on board was top-notch. All the ship's personnel were friendly, and boy do they work hard. Special shout-out to our waiter Manuel - he was great. I was in cabin M216 (aft) and was very comfortable. My first time in an inside cabin and I didn't mind it at all. This ship is old but in very good shape. Everything was clean. I didn't notice any of the foul odors that others have posted about. I'll be taking Carnival in the future, but not this itinerary. It was a reasonably priced week getaway and the good far outweighed the bad. Want to try one of the new ships next time. Read Less
Sail Date: April 2019
It was a chance to sail on the fanciest Princess Ship. The ship is beautiful. Unfortunately, My ankle was injured and I couldn’t go too many places. The location of the phone jack in relation to one of only two outlets made it hard to ... Read More
It was a chance to sail on the fanciest Princess Ship. The ship is beautiful. Unfortunately, My ankle was injured and I couldn’t go too many places. The location of the phone jack in relation to one of only two outlets made it hard to plug things in. I was never informed when I booked that my room had bunk beds above our beds. We hit our heads several times sitting up in our beds. We had to separate our beds because thelousy bunk beds were where we needed to walk otherwise. That is a big ship and I struggled to get amidships.I didn’t even go forward of amidships. Just too big for a cripple to get around without a wheelchair(which I don’t own one.) Luckily, I was near the rear elevators which gave me good access to Horizon Court, Allegro dining room and Crown Grill. This is a cruise ship for ambulatory people,just not for cripples. Food was excellent. Francisco did an excellent job asroom steward. I personally didn’t leave the ship. Read Less
2 Helpful Votes
Sail Date: April 2019
This is my 3rd cruise w/ Princess, and 2nd on the same route. The ship’s decor and public areas are kept neat and clean while our cabin were always pristine. Dining is a big disappointment, both buffet and formal dining, food are either ... Read More
This is my 3rd cruise w/ Princess, and 2nd on the same route. The ship’s decor and public areas are kept neat and clean while our cabin were always pristine. Dining is a big disappointment, both buffet and formal dining, food are either average or below, very poor quality, and salty at times. Ship crews need to smile more and learn to throw pleasant greetings - it’s a stressful job but this is a customer service oriented business. Shore excursions are fun especially with booze included, food are not impressive, no varieties except selections of chicken, pork and steak tacos. Most of the excursion locations are overflowing with other cruise passengers that it’s like a zoo out there - not enjoyable seeing people instead of learning what the excursion is all about. These locations could have served a premium drink instead of unlimited watered-down drinks. Embarkation and disembarkation are well managed and efficient. Read Less
10 Helpful Votes
Sail Date: April 2019
We have been on several holland America cruises. Like it because they actually have some computer and photo classes. This 7 day trip out of San Diego is probably my last. We about fell over when we saw the price of wine. It has ... Read More
We have been on several holland America cruises. Like it because they actually have some computer and photo classes. This 7 day trip out of San Diego is probably my last. We about fell over when we saw the price of wine. It has doubled. I ordered an after dinner drink of cream de mint, kahlua and white cream de cocoa. I got a shot glass of nothing but cream de mint. I said this is wrong. They refused to fix it. Kids took over the adult aft pool. We loved the violin and cello guys. The blues group was good. That’s about it. I was more than ready to leave before the end of the cruise. We gave our room steward a tip at the end. Aidet. - he was the best. I doubt our $29 per day for tips goes to those who work so hard. I had a $20 massage in each port. - way better than the ones the ship charges 7 times more for. We are next headed to an adult only ai in mexico. Much better value. We tried to play pickle ball on the ship but it was over-run with basketball players. Ai places have tennis courts. I don’t have to wait for a ticket to be herded off the ship like cattle. I can tip who I want and the drinks are included. Thoroughly disgusted after this last cruise. Read Less
1 Helpful Vote
Sail Date: April 2019
We always ship Princess. This trip was not up to our expectations. Cleanliness of room, problems with bathroom and continued after steward was notified. Problems with internet usage. Front desk staff not helpful at all. We are elite ... Read More
We always ship Princess. This trip was not up to our expectations. Cleanliness of room, problems with bathroom and continued after steward was notified. Problems with internet usage. Front desk staff not helpful at all. We are elite status and laundry service was charged. Was very difficult to get charges removed. It was necessary for us to visit the service desk multiple times before the correction was done. Horizon staff not accommodating. We had to ask for drinks several times and we were told if we didn’t like something we could move. Our bedding was good. We would have preferred a top sheet for cover. The ship was not user friendly. Difficult to navigate from one end to the other. Other ships seemed much easier to get around on. We will continue to use Princess however we will probably reserve other ships. I’m not sure we will travel the Royal Princess again. Read Less
1 Helpful Vote
Sail Date: April 2019
Full disclosure, we are avid cruisers with 20 trips on different lines. Royal Caribbean always ranks the highest on our list. Our 7 day cruise started with a mis-placed suitcase that was not delivered until 7 p.m. after several calls and ... Read More
Full disclosure, we are avid cruisers with 20 trips on different lines. Royal Caribbean always ranks the highest on our list. Our 7 day cruise started with a mis-placed suitcase that was not delivered until 7 p.m. after several calls and visits with Princess supervisors. Disappointed that after many promises of return calls none we received, including no apologies for the major delay. I should mention that we did receive our other 2 bags soon after boarding at 2 p.m. Our travel partners that checked bags at the same time and location as ours received their bags on time. Princess boarding process is lengthy and cumbersome. A lot of waiting to board the ship. The new medallion system needs improvement. This controls your door locks, however it opens the door at least six feet as you approach your stateroom and leaves it open for 10 seconds after you leave. We also do not like the fact that your names are displayed outside your door on a screen 24/7. Cabin, a mini suite, was fine, however the bath area shelving was very dusty. No greeting from cabin steward or other interaction throughout the week. Dining on Princess was a disappointment. Late seating first night had us on the worst location for a party of four even with advance reservation prior to sailing. We were moved to a much nicer location after speaking to a supervisor. In general staff not real friendly, with the only exception being our dinner waiter and his assistant. Breakfast staff in the dining room not gracious or accomodating. The front hostess was boarder line rude. Lunch in the dining room also fell below service expectations. Note we never ate off buffets since food quality tends to be poor. We were very surprised that dining room and specialty dining room food quantity was also just average, nothing to be excited about. With all the hype for the Executive Chef, he was more “show” then delivery of quality food products. Granted the ship serves thousands of meals, there are other cruise lines that do a much better job. On board entertainment was fine with the same production shows typically booked on other lines. Shore excursions were also average. Recommend booking early as many popular tours were sold out by the time we got on the ship. Disembarkation for us was difficult, we had to carry off early due to an airline flight change. Very long lines and what seemed like miles of dragging bags. We will not do that again. Bottom line, unless you want the ports that only Princess goes to we recommend you pick another line. Our experience with Royal Caribbean with 12 past cruises has always been very good to excellent. Last comment, we saw very little management presence and almost no management interaction with passengers. Dealings with “Supervisors” was frustrating. Follow up promises never fulfilled. , Read Less
4 Helpful Votes
Sail Date: March 2019
Royal Princess, Mexican Riviera, April 2019 My wife and I are both Elite with more than 280 days on Princess. However, up to this point, our cruises on Princess were all with the smaller to medium-sized ships. The Grand class ships ... Read More
Royal Princess, Mexican Riviera, April 2019 My wife and I are both Elite with more than 280 days on Princess. However, up to this point, our cruises on Princess were all with the smaller to medium-sized ships. The Grand class ships had prior been the largest in the fleet which we had sailed. This was our first cruise onboard Royal Princess and will likely be our last. We have not given up on Princess, but do not care for the larger ships (Royal, Regal, etc.). First of all, larger does not necessarily mean larger. We were very aware that the ship cut corners in order to fit in more cabins, more seats, more of everything. It gave the ship a very crowded feeling and made it difficult to get around the ship. The low point for us was our cabin. We paid extra to get a Deluxe Balcony, but there was nothing deluxe about it. Even being “Deluxe” it was the smallest balcony cabin we have ever had on any cruise line. The balcony itself was barely large enough for two chairs and a small table. And if a person wanted to get to the far chair, the other person had to get up and let them into the “aisle” to get there. Think of the seats in economy class on an airline and you will get the idea of the lack of space on the balcony. Also, the room design was such where the bathroom door swung out into the closet area, creating a bump zone. The bathroom was extremely small and the shower was one of the smallest we’ve ever seen. On the plus side, the production shows in the Princess Theater were first rate. Great singers, good dancers and very nice staging. The only negative was that the choreography was severely lacking. The dancers were good, but they simply were not given much in the way of choreography to work with. The Princess Theater itself had excellent sight lines with no pillars, yet the chairs did not have anywhere to put a drink, apparently another effort to cram as many seats as possible into the space. A strong caution to you if you are thinking of taking this ship, late dining will mean that you will miss out on many of the events and even the evening entertainment on the last evening (which was only one performance at 8:00). The Cruise Director (Matt O) was entertaining while hosting events, but sorely lacking when it comes to scheduling the events. There were several events in the evening that were simply off limits to late diners. The scheduling only allowed early diners to attend. And during the day, there was a general lack of active activities, such as sports. Two ping pong tables onboard, yet zero ping pong tournaments the entire week. Pickleball onboard, yet no tournaments, only “open play” on the calendar. Same for basketball. The closest they came to a sporting event was golf putting. The emphasis on events appeared to be where they could upsell you something (art auctions, wine testing, beauty seminars, etc.). Main dining was good, but not great. The signature Princess dishes (eggplant parmesan, goat cheese souffle, etc.) have either changed their recipes over the years or were overdone by the chef onboard. And a particular annoyance was the “add on” menu where you would have to pay $19-$29 if you wanted a good steak or lobster. We went to the buffet the three sea days for lunch. The first sea day it was outstanding with fresh sushi. The other two days, not as much. Even with all of the choices, I had difficulty finding something fresh and quality to eat. This cruise was trying out the new medallion technology. While it may be a plus for future cruises, it was a negative for this cruise, since it didn’t always work and we had to scan both the medallion and our card (so that they could test it) when getting on and off the ship. They said they will eventually go to just a medallion, although it’s not clear how the waiters will charge for drinks, etc., since they always wanted to see the card (not the medallion) to get the number. There is no number on the medallion. Also, you would think simple things like having your billing available online would be part of the new system, but it is not. The deck party on the pool deck was essentially a line dance party. We stayed, hoping to dance, but line dancing is not our thing. We thought maybe they would only be doing a couple of line dances, but gave up and left after 30 minutes of line dancing. Like many other activities on the ship, they seem to be geared toward what the Cruise Director enjoyed doing, rather than what the guests enjoyed doing. This was the first time that we left a deck party without dancing a single dance. Overall an average at best experience. We will continue to sail on Princess in the future, but not on Royal or Regal or other large ships. Celebrity and Royal Caribbean cover the large ship category much better than Princess. Read Less
5 Helpful Votes
Sail Date: March 2019
I've sailed many different Carnival ships, both new and old. I was pretty shocked at the condition of the ship, which is less than 10 years old. Whatever happened to ongoing maintenance? Our cabin had lots of dents and scratches. ... Read More
I've sailed many different Carnival ships, both new and old. I was pretty shocked at the condition of the ship, which is less than 10 years old. Whatever happened to ongoing maintenance? Our cabin had lots of dents and scratches. A couple of the lamps sticking out of the wall were loose. Our fiberglass shower had a huge crack in it. There were hundreds of tiles missing at the main pool. On to the good: The itinerary was great. We didn't miss Mazatlan and really enjoyed our overnight in Puerto Vallarta. Food is always good on Carnival and this cruise did not disappoint. Service in the dining room was not good. Very inconsistent spacing with our courses. It seemed like the servers were far too preoccupied with getting our kids food out early. On at least 4 nights, we had to leave the dining room because the next seating was about to happen. We had to rush through dessert and coffee was ordered but forgotten on multiple occasions. We are accustomed to fantastic, efficient service on Carnival and were very disappointed. Entertainment was great. We really enjoyed the main shows as well as the comedians. The cruise director, Lee, was great. Very visible and personable. Read Less

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