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Cruise Ratings
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Sail Date: March 2019
We tried NCL for the first time as we found the itinerary from LA convenient as we live in Boise, Idaho. We have always cruised from the east coast but having moved to Boise, east coats cruising is too cost prohibitive. Leaving Boise ... Read More
We tried NCL for the first time as we found the itinerary from LA convenient as we live in Boise, Idaho. We have always cruised from the east coast but having moved to Boise, east coats cruising is too cost prohibitive. Leaving Boise on a 6am flight to LA, we were on the Star by 12:15pm. Embarkation was smooth. We had no special perks and had an ocean view cabin so we were surprised how quickly we were on board. The ship is lovely, easy to navigate around and all the public spaces were clean and bright. We had specialty dining three times during the week. La Cucina was our favorite, we ate their twice. Our waiter Sameer was excellent. On our second visit we were seated next to a two women who were having a loud and intrusive argument, I asked to be re-seated and it was done immediately. All the dining was wonderful. Whether at the Topsider for burgers, either of the main dining rooms or specialty dining. Bar service was very good. we got coffee and pastries each morning in our cabin. It was good, only once the coffee was undrinkable, it was so strong, otherwise the coffee around the ship was good. Entertainment was wonderful. The theater was not. The seats were broken and very uncomfortable. The recent refurbishment left the theater out and that was a big mistake. The condition and comfort of the theater was our only complaint. Shore excursions were way over priced. Even with the $50.00 per port excursion credit we got, we only did one the whole cruise. We did a walking tour of Puerto Vallarta that was very informative.. We took a $10.00 pp. glass bottom boat tour to the Arch and it was amazing. This was in Cabo. We did not leave the ship in Mazatlan. We got the Thermal Suite package which was wonderful but as the cruise went on it was so crowded we stopped going. it was billed as a quiet sanctuary but in the end it was too crowded. Our cabin steward was great. Efficient and unobtrusive. Our cabin was always clean. Sunny did a great job. Read Less
Sail Date: March 2019
I am one of the passengers that thought the ship and the ports in Mexico were really exceptional. Why this was the right choice for me: 1) I have cruised on the Regal and Royal in the past so I know the rooms are a little more compact ... Read More
I am one of the passengers that thought the ship and the ports in Mexico were really exceptional. Why this was the right choice for me: 1) I have cruised on the Regal and Royal in the past so I know the rooms are a little more compact than some of their smaller ships rooms and balcony’s. If you tend to hang out in your room a lot, this may be an issue. With all the different places and things to participate in on the ship, the size was not a priority to me only a place to sleep. 2) Really enjoyed the track on top of the ship for a brisk walk/jog in the morning with the beautiful sunrise and view. There is not a promenade deck that is typically more enclosed so if that is a priority for you, it is something to consider. 3) We booked our lounges in the sanctuary for a little bit extra you have a reserve chase lounge chair in a private adult only area. Was able to accommodate those in my group that wanted shade and those that wanted sun. Waiters served food from a wonderful spa menu and offered iced citrus water. I was in heaven. Don’t think any other cruise line has anything like this. 4) The new Medallion system is partially activated so it’s not ideal the way it is because you have to have both your card and the Medallion. Once it is setup, it is going to be INCREDIBLE from the little that we experience with the lockup and unlock automated at your door and the ability to pay/charge quickly and easily. You can tell if your friends are in their room or not. In the future your will be able to use an app on your phone and see where people in your party are on the ship (they can opt out). 5) I’m a business person and was expecting phone calls on a project I was working on. For about $50 I was able to get unlimited Wifi with their new MedallionNet. My cell phone provider offers WiFi calling and that is how I kept in touch while at sea. Had the phone on airplane mode/wifi calling and sent and received calls just like I was at home. The connection was incredibly fast. You wouldn’t think you were on a ship. What could have been better: 1) The one thing that I wish they would look at is the reservation system for dinner. The late seating is too late and to get an earlier setting with anytime dinning, you can’t make a reservation. You are left with waiting in line to get a pager which usually takes an hour so plan accordingly you can’t be hungry when you get to the dinning room. Read Less
Sail Date: March 2019
Before I even boarded the ship my information and onboard picture were changed with another passenger. I went to board the ship and had a womans picture show up on there computer. I had to stand in a long line to have it retaken. When I ... Read More
Before I even boarded the ship my information and onboard picture were changed with another passenger. I went to board the ship and had a womans picture show up on there computer. I had to stand in a long line to have it retaken. When I tryed to log into the wifi service I once again found myself in a long line to find out there was another person's birth date listed in my information once again. I took this cruise because my nephew was getting married onboard NCL took great care of there wedding! But this is not a cruise line for me. When you get on board they make the drinks way to strong and make up for it by under poring towards the end of the cruise. What is so hard to make a consistent drink? my room was 11110 and my cabin steward would come around 1pm and 8:30pm if he did come by the room. Only cabin steward I never tipped on a cruise because he never did anything. I left the room ten times cleaner then NCL can get it! If I was not with my family I would have flown home from the first port. The food was good but just in the buffet. My trips to the dinning rooms left me hungry and heading up to get something I could eat. They sent a review e-mail to me but never ask why I didn't like there cruise. This is a cruise line for younger people that haven't been on the better cruise lines! Read Less
Sail Date: March 2019
Small group of friends cruising together made for a great time during Spring break. On board, there was plenty to do on the Star when or if we wanted. We found room in the hot tubs, especially enjoying the one in H20 Spice area. We ... Read More
Small group of friends cruising together made for a great time during Spring break. On board, there was plenty to do on the Star when or if we wanted. We found room in the hot tubs, especially enjoying the one in H20 Spice area. We had no trouble finding a lounge chair for sunning. We loved meeting up at Gatsby's for a cocktail and good music. (I love piano music!) We thoroughly enjoyed Cagney's, the Teppanyaki grill, and LeBistro, along with what we felt was special treatment in the Versailles dining room. I tried some new flavors and some different dishes that I wasn't familiar with and of course, I made sure to order seafood, especially seafood appetizers many times. Each port of call delivered warmth, fun and interesting sights, good food and beach time. We did not do any excursion as we just wanted to look around on our own and land at the local beach. Took a cab to town in Puerto Vallarta, a pulmonia in Mazatlan and water taxi in Cabo. NCL took care of the planning of our flights and transfers. Everything went smoothly including embarkation and debarkation. Read Less
2 Helpful Votes
Sail Date: March 2019
Elevator service was abysmal. LONG waits and overcrowding. The room had NO 110 volt outlets near the bed, only 220v. They did give me an extension cord, but that was a major tripping hazard (and the cord was frayed). I ended up ... Read More
Elevator service was abysmal. LONG waits and overcrowding. The room had NO 110 volt outlets near the bed, only 220v. They did give me an extension cord, but that was a major tripping hazard (and the cord was frayed). I ended up DUCT-TAPING it across the ceiling, an ugly sight indeed. My cabins on my Norwegian cruises had no such problems! Too much formality for me - this was a vacation and shouldn't require formalwear. The buffet closed at 11p, and the only all-night food available consisted of 5-6 premade dishes that all contained foods I can't eat. The room service breakfast menu was great, and food was brought eother on time or 10-20 minutes EARLY. The video arcade was not available to adults (I enjoy an arcade game now and then). The casino slots machines paid out almost nothing - I spent $2400 and the best I hit was ONE $350 win. That is shameful. Sadly, this site doesn't let me upload pics from my cell phone. Read Less
1 Helpful Vote
Sail Date: March 2019
This cruise was awesome. Im so glad I did it. Everything about it was smooth. To getting on, to getting off. No problems. Food was delicious in the buffet. And in the restaurants as well. Never a long wait to eat. My boyfriend and I went ... Read More
This cruise was awesome. Im so glad I did it. Everything about it was smooth. To getting on, to getting off. No problems. Food was delicious in the buffet. And in the restaurants as well. Never a long wait to eat. My boyfriend and I went to the gym, soaked up some sun went to see a movie. And a show. We even went to shore and did some excursions. But my favorite part was the casino. I will definitely sail Norwegian again. My cabin steward was Paul. He was very sweet. Very attentive. We needed some distilled water. He was on it. Had it in the room when we returned from dinner. Another thing we told him our names the first day and he remembered us the whole week. I did the seven day Mexican Rivera. Next I want the Norwegian Alaska Cruise. I can’t wait to set sail on my next adventure. Read Less
Sail Date: March 2019
We really wanted to love this cruise but Norwegian falls short. We upgraded to a balcony room to recieve the free at sea offers. Balcony room was good. It was very clean and our room staff was wonderful. We wanted to arrive in LA a couple ... Read More
We really wanted to love this cruise but Norwegian falls short. We upgraded to a balcony room to recieve the free at sea offers. Balcony room was good. It was very clean and our room staff was wonderful. We wanted to arrive in LA a couple days early but our flights could only be booked for 1 day early. I called 2 months early to ask if we arrived in LA early on our own, could we skip our departure and just use our return flight. I was advised to call when I arrived in LA, as long as i called within 24 hours of the flight I could cancel the departure. Well we arrived in LA only for norwegian to say sorry we dont care what we told you, we are cancelling your flights. So we had no flight home! When we got on board we stood in the long line to ask guest services if we had to use the shore excursions credit on shore excursions, or if it was a credit to our room. We were told it's just a credit to the room so throughout the cruise we thought we were using a credit, only to find out on the last day there was no credit because we didnt book any excursions. The food was by far the best part of the cruise. I would say even better than royal carribean. The entertainment was hit or miss. Overall the customer service felt like a cheap cruise. The staff seemed overworked and unhappy. Usually my favorite part of a cruise is meeting and getting to know the bartenders and wait staff but none of them were that personal. Overall it was a cheap smaller cruise with a company that needs to nickle and dime its customers to stay afloat. If your looking for a cheaper option I would recommend carnival everytime over norwegian we were not impressed at all. Read Less
1 Helpful Vote
Sail Date: March 2019
Cruise Director Dingo Dave was great, and is team is outstanding also. The entertainment was fabulous. The best part of the cruise. The comedian was great. Specialty Dining was good also. I think that if your going to have free style ... Read More
Cruise Director Dingo Dave was great, and is team is outstanding also. The entertainment was fabulous. The best part of the cruise. The comedian was great. Specialty Dining was good also. I think that if your going to have free style dining you should allow others to sit at the tables to because there was lots of empty seats one night and they was handing out pagers and you should at least ask guest if they mind if they would mind if others could sit with them.. I didn't like that. The Japanese steak house was my favorite the chefs were very entertaining during the cooking and the presentation of the food was great and the food tasted wonderful. Not sure why but no towel animals were put out on the beds could be cut back on the ships or this may only be done in rooms with children only. Read Less
Sail Date: March 2019
We were on this ship last year and loved it so we booked again, they renovated the ship and it became worst, everything is very tight, tables in buffet are to close as well as around the pool, room steward was very slow and not very ... Read More
We were on this ship last year and loved it so we booked again, they renovated the ship and it became worst, everything is very tight, tables in buffet are to close as well as around the pool, room steward was very slow and not very friendly, we had other issues and way to many to mention, the guy taking pictures asked to hold my phone which was clipped to my belt, so i let him, he dropped it and broke my clip, had to put my phone in my pocket for the remainder of our Cruise, Omelette Station needs to be improved, very confusing, not sure if we will sail Norwegian in the Future, 24 hour deli would not seat us @ 11:00 am because they were getting ready for their lunch menu to change, made no sense, open 24 hours but couldn't get a seat, they have also gotten rid of the slide at the pool. Read Less
2 Helpful Votes
Sail Date: March 2019
I've been meaning to cruise on the Splendor for some time, finally got around to it and was so looking forward to it. This was my birthday cruise so we booked a cloud 9 spa balcony cabin with hopes of spending time in the spa. Plus ... Read More
I've been meaning to cruise on the Splendor for some time, finally got around to it and was so looking forward to it. This was my birthday cruise so we booked a cloud 9 spa balcony cabin with hopes of spending time in the spa. Plus we were looking forward to visiting new ports. The best part of our cruise was hands down our cabin steward Sharlene. She was wonderful. The next highlight was the Steakhouse, by far the best meal we had onboard, and highly recommended. MDR and entertainment were just okay, I was a bit disappointed in both. The worst part of my cruise was the spa, after finally deciding to spend the extra money on the spa cabin, I was very disappointed when the rooms and pool we're having temperature issues. I'm sure I will try it again on another ship, but was very disappointed that I could not enjoy these amenities while on the ship. Myself and several other guest did speak to management regarding it and received a $40 OBC and the standard we are sorry. Over all my sister and I had fun entertaining ourselves and already booked our next adventure. I'm very happy I got a chance to sail on the beautiful, funky pink ship, before she arrives in her new home in Australia. Read Less
Sail Date: March 2019
The Royal Princess is a magnificent ship. The atrium is opulent. The stateroom is much improved over the older ships. Designed with more drawers. The new LG tv is great with a wonderful selection of entertainment in the stateroom. The ... Read More
The Royal Princess is a magnificent ship. The atrium is opulent. The stateroom is much improved over the older ships. Designed with more drawers. The new LG tv is great with a wonderful selection of entertainment in the stateroom. The bathroom is much better. The shower bigger with a better shower head. Sink design nicer, Better. Lighting. The best thing about the cruise was to experience the ocean madellion. What a great innovation. So much fun! Thanks Princess Cruises. The dining was great. Good service at our anytime dining. The hamburgers at the burger and fries bar were delicious, big and juice. We loved the production shows put on by the Princess singers and dancers. The Princess Orchestra was amazing. The Princess theater was very nice. Activities for everyone. The service in the Horizon Court was very good. The food setup was very nice with various lines so there was more room to move around and select your food. Also more variety. Read Less
3 Helpful Votes
Sail Date: March 2019
Great ship for the fit.. Layout is different from other Princess ships Buffet is great BUT very big, lots of walking. Seems 3 times longer than otherships. Not good for passengers with walkers/scooters etc Miss deck 7 for ... Read More
Great ship for the fit.. Layout is different from other Princess ships Buffet is great BUT very big, lots of walking. Seems 3 times longer than otherships. Not good for passengers with walkers/scooters etc Miss deck 7 for walking, walking only on top deck, very windy and cold. No sit down lunches at dining room on sea days. Only buffet, as I said..lotsa of walking Always sail aft cabins, but NOT again on this ship Covered with soot, on deck and on your clothes. VERY small premium aft balcony and cabin. No privacy from above balconies, especially top decks forward, the bar above looks directly into the suites/balconies The seawalk also looks directly into a floor of balconies. Not avery private Miss the explorers lounge and original wheelhouse bar for dancing Liked aft balcony on Ruby princess better Great group Excite BUT only played in the piazza, too open and bright and on display to feel comfortable dancing Read Less
1 Helpful Vote
Sail Date: March 2019
We chose this cruise because it was the Royal and we loved it almost two years ago. Embarking went very well .. our room was lovely on the aft A734. The balcony gorgeous but soaking wet and puddles of soot in them .. the beds were not ... Read More
We chose this cruise because it was the Royal and we loved it almost two years ago. Embarking went very well .. our room was lovely on the aft A734. The balcony gorgeous but soaking wet and puddles of soot in them .. the beds were not the nice new wonderful beds as promised. They were old and hard as a rock. Linens worn. We hurried and booked a cabana in the Sanctuary which was wonderful each day. The staff amazing and a lovely memory. The black soot in our feet and not being able to use our balcony as much not the best experience. We were always chasing down our room steward who honestly we could not often find . He was not as wonderful as the last two we have had. But maybe he has lots of duties elsewhere. Disembarkation in Los Angeles felt more like a cattle call than Ft Lauderdale or Whittier which I’ve done recently. There were lots of wheelchairs waiting in long lines I felt bad for them . No one to help with luggage not enough porters .. lots of older couples could have used the help. It was sweaty in there too I hate to think of how bad it gets as the weather gets warmer. They should have had a water station perhaps as well. Buses to the airport were a long walk to drag your baggage too. Lots of help outside which was not as necessary as hiring more porters if you have to walk that long and drag your luggage as you stand in a hot sweaty line. Note to self hire a private car to meet you to go to the airport. It would have only been $10 less and they have water and comfortable air conditioned seating. Read Less
Sail Date: March 2019
Cruise was value priced. Embarkation very organized. One of our two bags took about four hours to get to the cabin but that was not a problem. Royal is a high-end resort hotel on the sea. Beautiful. The atrium is truly magnificent venue ... Read More
Cruise was value priced. Embarkation very organized. One of our two bags took about four hours to get to the cabin but that was not a problem. Royal is a high-end resort hotel on the sea. Beautiful. The atrium is truly magnificent venue which can accommodate a very large number of people without feeling at all crowded. Food in dining room and buffet was outstanding. There were many choices every day and I regretted that I could not sample more of them. I tried, as the five pounds gained during the cruise would attest. Alfredo's is a great dining venue. Service everywhere was great. Crew friendly and very respectful. Captain Nick Nash, a Brit, has the typical British dry wit and should consider stand-up when he retires from cruising. Entertainment was wonderful every evening. There were three production shows in addition to two shows by a comedian and two by a very funny magician. Would have liked a little more of the enrichment-type of entertainment. Read Less
2 Helpful Votes
Sail Date: March 2019
This was our first time with so many passengers, and it was also the ship's first visit to Los Angeles, so there is hope most of these issues will be addressed. The embarkation was a disaster. The shore personnel handed us a group ... Read More
This was our first time with so many passengers, and it was also the ship's first visit to Los Angeles, so there is hope most of these issues will be addressed. The embarkation was a disaster. The shore personnel handed us a group number, then later a letter for boarding. No one knew what to use or what the order would be. Half of the large crowd in the structure could not hear announcements because speakers were broken. It took 2 hours for us to finally board with preferential boarding. Disembarkation was equally chaotic. We were to leave at 0715 but after waiting in long lines finally made it off at 0900. The buffet was huge, and always crowded. Breakfast was a feeding frenzy with passengers wandering about aimlessly, blocking aisles, making a run for food if something yummy was put out. After two days we never went back. The service was wonderful. The food in the dining room was delicious. The Chef's Table Lumiere was excellent. Sabatini's was wonderful with the food and service. We did not leave the ship for the cruise and cannot comment on shore excursions, etc. Nor did we attend many of the events on board. We saw one show, which was quite good, as was the Mexican Folkloric program. As always we thoroughly enjoyed Los Tres Brillantes, but some of the music in the common areas left something to be desired. The shops no longer carry paperback or CDs. The ship was so large we had trouble finding items in shops. The atrium feels somewhat claustrophobic. The deck is so truncated as to be unusable and there were few accessible windows to look out. Otherwise the décor was quite stunning. Read Less
1 Helpful Vote
Sail Date: March 2019
Found this beautiful ship with a great deal! Couldn’t pass it up! First west coast cruise for this ship, so glad she came
Found this beautiful ship with a great deal! Couldn’t pass it up! First west coast cruise for this ship, so glad she came Read Less
Sail Date: March 2019
Food was just okay. Dining room staff was FANTASTIC. Too young and too loud Cruise Director. Wonderful Captain. We couldn't have been happier with the overall experience. A cruise is what you make it. We made it FUN! Embarkation ... Read More
Food was just okay. Dining room staff was FANTASTIC. Too young and too loud Cruise Director. Wonderful Captain. We couldn't have been happier with the overall experience. A cruise is what you make it. We made it FUN! Embarkation was incredibly smooth. You just walk on and your keys are waiting at the room. Mongolian Wok is the best. Be there EARLY! Music was all over the ship. We even played some Bingo. Our server Meyhela was awesome for dinner. We had Rika's table for sea day brunch. So great. The unique thing about Splendor is that it rarely felt crowded. 1000 kids on-board but plenty of room. Speaking of rooms, our steward Carter took excellent care of both of our rooms. He always had a smile, was rarely seen but our room was always PERFECT. Piano bar with Patrick was some of the most fun. Signing all night was hilarious. Read Less
3 Helpful Votes
Sail Date: March 2019
We expected magnificent decor but ended up on a Pink ship. The adult Serenity area was quiet but shabby. Deck chairs were splattered with paint. Cushions were worn, threadbare. Windows were hard to see through. There were worn rusted areas ... Read More
We expected magnificent decor but ended up on a Pink ship. The adult Serenity area was quiet but shabby. Deck chairs were splattered with paint. Cushions were worn, threadbare. Windows were hard to see through. There were worn rusted areas on the decks. Food on Lido deck was usually lukewarm or cold. Golden Pearl restaurant Creme brûlée’s was like my own egg custard, not real creme brûlée. Food was nice, but not at the level we expected. Strange decor looked like fried eggs overhead. The restaurant was a frustration just to get to as you have to go either down or up several decks to get to the back of the ship and then go back down... took us a while to find dinner. Kids took over main pool area. Extremely noisy. Impossible to use that pool. We will cruise with another cruise line. (Previously cruised on the Pride. It was a very different experience.) Read Less
6 Helpful Votes
Sail Date: March 2019
We took this cruise to celebrate a friend's birthday. The cost was right and it seemed like a good time was awaiting us on the ocean. Let me start with, THE GOOD: Good friends Funny times at Karaoke The Tequila part of the ... Read More
We took this cruise to celebrate a friend's birthday. The cost was right and it seemed like a good time was awaiting us on the ocean. Let me start with, THE GOOD: Good friends Funny times at Karaoke The Tequila part of the Ensenada tour THE BAD: The food was awful. Dinner was not served on time nor at a temperature, you would consider "warm". On one evening, a friend paid for the upcharged "surf and turf", watched all of us eat our "lukewarm" meal, and still hadn't eaten his (after an hour and 25 minutes). Not until we got up to walk around and look for the food service manager did his food arrive. The service was forgettable. How do you include a gratuity on a final bill when the service you received was terrible. Water started with ice then, you'd receive a warm second glass. I'd ask for a coca cola and by the time we were ready to leave the table, the drink would arrive. The excursion is dangerous, in a sense. You take 20 people out to drink beer and tequila, then you entrust them to walk back to the boat on their own?!?! I get it, it's a tasting, but the sensible thing to do would be to make sure "EVERYONE" is transported back to the boat at the same time, the same way we left the boat... TOGETHER... Our bed felt like to twin mattresses pushed together and didn't offer a great rest. Read Less
2 Helpful Votes
Sail Date: March 2019
For our first cruise my wife and I were a little scared to do a long cruise. What if one of us gets sea sick easily, or can't stand being cramped in a cabin, or we get bored. So to play it safe we chose one of the shortest cruises we ... Read More
For our first cruise my wife and I were a little scared to do a long cruise. What if one of us gets sea sick easily, or can't stand being cramped in a cabin, or we get bored. So to play it safe we chose one of the shortest cruises we can find. Being in SoCal we are also lucky that Long Beach is a short drive away. In any case we chose one of the 3 Day Baja Mexico cruises - known for college kids wanting to get drunk in Mexico. I guess if we had a choice between a ship full of college kids or a ship full of retirees we'd rather have the college kids anyways. Turns out the ship had a good mix of people with families, college kids, older people, etc. Probably on the younger side I would say judging from some videos I saw of the recent cruise in Norway that got disabled and passengers had to be rescued with helicopters off the ship. In any case I didn't want to get a cabin with an ocean view or a balcony on this first cruise. We had to make it the worst possible cabin to see if we could survive. And definitely no problems having an interior. We didn't miss not having a window to the outside world at all. We basically used the room for sleeping in and getting changed for the day, that was it. We hung out on the ship most of the day, either watching shows, playing games, doing auctions, sitting on the decks outside, etc. We had plenty of activities to do on our short 3 night cruise. Our cabin was on Main Deck, which is Deck 5, two decks below the boarding deck Empress. We were mid / aft which was good because the dining areas were right above us two floors. Easy to get to and without any noise. A lot of activities on Imagination are more Forward so we would have a small walk forward to get to the activities but not too bad. I think we would probably try to get Mid Ship if we sailed in the future. Our Steward was great and recognized my wife and I every morning. Room was always cleaned and cute little towel animals left every day. We left all of our electronics out with no problems - didn't feel a need to put anything in the safe. Dining was hit or miss. For the price we paid we can't complain and we enjoyed the food. But picky people beware, the buffet is probably more of an average buffet rather than a higher priced buffet. In addition the food during the evening dinners was good but not something that will blow your socks off. The wait staff at dinner was excellent and we enjoyed the food but it was a little hit or miss. Some dishes were excellent and others were okay, nothing spectacular. Either way - a great first time cruise option to see how well you can handle being on a ship for several days. Read Less
Sail Date: March 2019
We have been on many cruises but over the last 6 years we have been sticking with princess cruises. We will NO LONGER cruise with princess after our last cruise and cancelled our next cruise with princess. This ship had just gotten out of ... Read More
We have been on many cruises but over the last 6 years we have been sticking with princess cruises. We will NO LONGER cruise with princess after our last cruise and cancelled our next cruise with princess. This ship had just gotten out of dry dock and we watched them work on pipes over the eating area outside of the Horizon buffet and the pool deck, it was disgusting ! Floors wet with sewage on decks with rooms, plumbing in rooms that did not work, cold showers and smells, fans in hallways 24/7. Some people had to be sent to an unused room to shower. Marijuana smells that went right into our grandsons room every day all day. Head room steward ignored the problem even tho he knew where the pot smell was coming from. Many guest complained, at least 10 rooms complained about the same group of guest smoking on their balcony every single day, nobody did anything. Room service was terrible if they showed up at all. Order food at 5;00pm and it came at midnight after guest services called them 3 times. Excursions poorly planned and ship held up for hours waiting for guests to come back to ship. Over charged many times and made 4-5 trips to guest services to fix the financial issues that princess could not keep straight. This was by far the worst cruise we have ever been on and to pay that much for a vacation and be that disappointed is not right. We will NEVER sail with princess again, especially because our complaints and concerns went unresolved and ignored like we were nothing. If Princess cannot appreciate its guest we will not longer consider them a vacation option. Read Less
1 Helpful Vote
Sail Date: March 2019
Love to sail out of our home port . We are the first to sail on The Grand Princess after she came out of dry dock. We are in one of the Grand Suites L301. They replaced or reupholstered the couches and chairs, which was well needed. They ... Read More
Love to sail out of our home port . We are the first to sail on The Grand Princess after she came out of dry dock. We are in one of the Grand Suites L301. They replaced or reupholstered the couches and chairs, which was well needed. They put new 42” TVs in the living room and bedroom. However they removed the DVD players which was a big disappointment as we bring our own DVDs to watch. I don’t think I need to tell you how bad the programming is on the ship. We were told they are going to put “on demand “in the near future,but on this cruise it is not available. If you love reruns of " The Love Boat" enjoy. We have been sailing on Princess for many years and appreciate their product, Princess Cruises should be so proud of their crew, they are second to none. We love Club Class dining. Read Less
Sail Date: March 2019
The balloons have fallen and we safely sailed into San Francisco just before dawn on March 30, 2019. SF was lit up as well as the Bay Bridge. I did get an actual Navigation Map for this particular cruise, showing the chart from SF to ... Read More
The balloons have fallen and we safely sailed into San Francisco just before dawn on March 30, 2019. SF was lit up as well as the Bay Bridge. I did get an actual Navigation Map for this particular cruise, showing the chart from SF to Puerto Vallarta, Manzanillo, Mazatlan, Cabo San Lucas, then back to SF. I almost missed getting the photo of the map as they auction the chart off during the cruise on the last sea day and whomever got it had not picked it up yet .We sailed on the Grand Princess which had just come out of a 2 week dry dock in Portland, Oregon. They had 1200 contractors working around the clock to get everything done. The contractors stay on the ship in the passenger cabins. The crew also stays on the ship as they must feed and sleep all the contractors. They had a DVD showing the dry dock process which was very interesting. The Grand is an older ship i.e. 1998 and has been refurbished several times as all ships are. I do love this ship. The woodwork in the ship is wonderful. Unfortunately, the newer ships have removed most of the woodworking and gone to almost a minimalistic (not sure this is an actual word, but hopefully, you get the idea) look. There were a few hiccups that had to be worked out since she was just out of dry dock but everything pretty much got back to normal. The food and service is really good on the Grand. The Princess ships have always been service oriented. They do what they have to, to please the passengers. The second officer in charge gave a great presentation on exactly how they navigate these babies, equipment, software, port considerations, etc. etc. He also went into what one has to do to go through the ranks to finally arrive at Captain. He started on tankers, ferries, then cruise ships - interesting stories. We had a 3 hr Segway tour on Puerta Vallarta which was really fun. I called the company prior to the cruise and set up the tour since normally they don't work on Sunday, but did arrange for our tour. There were only two of us on the tour as well as Sara, our informative guide. Great fun. Love those Segway machines. Although most of the places we visited have beautiful Malacons (promenades along the water front), they also have cobblestone streets. That was a new challenge for us on the Segway but certainly made it more fun. We stopped at a family run Tequila making factory. Tequila is a Mexican liquor made chiefly from the fermented sap of the blue agave plant. It is subjected to two separate distillations. I always thought Tequila tasted like floor varnish, but after tasting all the new types they have, have changed my mind. They have one called Pecan Tequila, which tasted like Bailey's Irish cream - really good. Even the straight Tequila has several different qualities and some is very smooth - much better than floor varnish. We got to taste them all !!! Not sure we could pass a breathalyzer test but we had just had lunch, so that helped and we got the Segways safely back to the Segway shop. In Cabo San Lucas we went in search of whales on a zodiac. The end of March is the end of the migration season for this area but we did find a mother and a fairly new born. Mom was teaching the little one how to breach i.e. jump out of the water. It was thrilling to see. The ride on the zodiac was thrilling as well, as they go at speeds similar to a jet ski i.e. fast. In Manzanillo and Mazatlan, we enjoyed the promenades, walking tours and shopping. In Mazatlan they make a delicious marshmallow and coconut candy. Be careful when you try it however, as it is quite addictive! We went with a travel agency that provides bus transportation in CA from Sacramento, Stockton, Lodi, Modesto, and Manteca to the ship. Once you give your "checked" luggage to the bus driver, one doesn't have to see it again until it arrives at your cabin door. After the cruise, one identifies their luggage in a very orderly fashion, porters take the luggage to a bus, and then homeward bound. The agency provides a hospitality desk on the ship with daily hours to help with any issues as well as distributing a different gift each day. If the ship goes to Cabo, there is a fiesta party with music, lunch and drinks at the public area at a condo in Cabo. It is right on the ocean with great views. It is very close to where the tenders come into Cabo, so an easy walk. When the ship didn't go to Cabo, then there was a big party on the ship for the our group. Likely this time, there were perhaps 250 people in our group. I didn't actually count them, but am guessing. On one of the cruises we took, the party was on the ship. They had the ship's photographer get everyone together at the party and took a photo of likely 275 people. They did a fantastic job. We were given an 8 x 10 photo of the group. That is really a challenge for any photographer. Prior to the party day, one of the gifts was a T shirt with the destination on the shirts which most of us wore to the party. Great fun. This is really a great service for us that live in the valley as otherwise one goes into SF a day early, and stays in a hotel - just to be sure there is no traffic jam going into SF which could mean missing the ship. All of this, at no extra cost for the cruise. We do appreciate this service. We had a mini-suite with club class service meaning that you have a separate dining area and never have to wait in line for anytime dining for dinner. The mini-suites provide extra room and storage capacity. For us, it makes the cabin more usable and home-like. We both photograph and have computers which means charging stations and table room for the computers and cameras for a work space. The beds on the Princess ships are fantastic - best beds at sea, as far as we are concerned. Getting on and off the ship was quick, easy and efficient. Princess really has their act together when it comes to Embarkation and Disembarkation. They are also efficient at getting people on and off for ports that need to use tenders to get the passengers to shore. They had several types of entertainment day and night. Thankfully they list everything in a daily newsletter (as most ships do) as well as providing maps of the ports and things to see while in port and transportation available to get around the area. There were several other things we did and saw, but won't bore you any further - that is if you in fact, got this far. As you might have guessed, we love cruising. So much to do on and off the ship and everyone is always so friendly. You get to meet people from all over the world, passengers and crew and learn so much about other cultures; also, great photographic opportunities. 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1 Helpful Vote
Sail Date: March 2019
This was a family cruise with my elderly in laws. From the moment we boarded things were broken. Elevators were being repaired the whole 10 days, toilets were not flushing the air conditioner blowers were broken there were leaks and they ... Read More
This was a family cruise with my elderly in laws. From the moment we boarded things were broken. Elevators were being repaired the whole 10 days, toilets were not flushing the air conditioner blowers were broken there were leaks and they were drying out carpets, varnishing railings on deck 7 making it impossible to actually hold onto railings. We saw a ceiling tile fall on a patrons head during our last day at sea. One particular day at sea we were at the horizon court and they refused to serve my father in law juice because it was past breakfast and they wanted to charge him. Sabatini’s was the best dining experience Crown Grill was a disappointing Davinci anytime dining (ask to sit In Anthapol’s section) It was SO bad we’ll never cruise princess on an old ship again. Put this ship in dry dock and leave it there never to sail again. It’s old and dated and needs too many repairs Read Less
Sail Date: March 2019
Best crew and service. Loved it and WILL return. Average age on our cruise was 87...lots of old goobers with "Hurry Canes", Walkers, and Scooters....you had to fight your way in the Buffet through the sea of blue hairs. We had ... Read More
Best crew and service. Loved it and WILL return. Average age on our cruise was 87...lots of old goobers with "Hurry Canes", Walkers, and Scooters....you had to fight your way in the Buffet through the sea of blue hairs. We had anytime dining and utilized the dining rooms below. What a godsend, from the hyenas at the buffet. Book your tours online and not on the ship any you will save 75%. Love the cruise and will seek out this ship and crew again, our family loved it. Food was great and presentation was over the top. Ship was clean and orderly. It had just came out of dry dock and some little items were still being addressed. The only thing that didn't work that we noticed was no Mini Golf. Our kids had a great time and utilized the kids groups and other functions. If you are looking for a first time cruise I would recommend it!!!! Read Less

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