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Cruise Ratings
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Sail Date: December 2017
We booked an inside cabin with a group travel company, over 300 were on our tour. We expected a small cabin, but we pleasantly surprised that the shower had a sliding door. We were in cabin 8521 near the front of the ship, and had no ... Read More
We booked an inside cabin with a group travel company, over 300 were on our tour. We expected a small cabin, but we pleasantly surprised that the shower had a sliding door. We were in cabin 8521 near the front of the ship, and had no problem from noise in other cabins. The musical groups in the different lounges were excellent. The shows spectacular, every one! Our biggest complaint-we were awoken many nights (I'm taking about 1:30 a.m.) with loud announcements in the cabin- i.e. "send a stretcher to cabin 1****" and a report of a missing passenger, After complaining to the front desk about the announcements disturbing our sleep, we were told it was a necessary safety procedure! I asked, why no other cruise line did this!! It is a great pity that this will stop us from booking again on NCL. The ship was lovely. A beautiful atrium and on our eighth deck, a delightful Irish Pub, overlooking the atrium. Read Less
Sail Date: December 2017
NCL did an outstanding job of boarding and the process was very smooth. Other cruise lines should take note of their efficiency in this area. Disembarkation seemed to be equally smooth. The NCL Star is an old ship and she needs a lot ... Read More
NCL did an outstanding job of boarding and the process was very smooth. Other cruise lines should take note of their efficiency in this area. Disembarkation seemed to be equally smooth. The NCL Star is an old ship and she needs a lot of attention. Everything was clean but definitely showing signs of age. The cabin was reasonable but just lacked anything to make you say WOW. We could hear people walking/running above us all day/night and we could clearly hear the discussions in neighboring cabins. The restaurants (both the complimentary and specialty) provided basic food that was acceptable but definitely not outstanding. In fairness, it wasn't much different than other cruises there just seemed to be much fewer choices. The biggest complaint we had here was our inability to get reservations at reasonable times (we had to eat at 8:15 and 9:30 pm two consecutive nights). The specialty restaurants couldn't accommodate large groups either. Make sure you make reservations prior to sailing or you'll be disappointed. Overall customer service was generally pretty poor. The staff just seemed tired and uninterested in most areas. The excursions were the highlight of the cruise. NCL offered a variety of choices at each port and we thoroughly enjoyed the places we visited. We took the sea lion tour in Puerto Vallarta and the outback and camel tour in Cabo. Both tours were first class from beginning to end. For the outback and camel tour, we started with a nature walk and learned a lot of fascinating info about the plants and wildlife indigenous to the area. We then met the camels and enjoyed a fun photo session with Louis the Camel. He was so cute! All of the beautiful camels that live on this property are RESCUED, not purchased. Each camel gets at least 3 days off per week and they roam the area completely unencumbered. They have a shelter area they can enter and leave at will and we saw some camels napping here. They receive food, shelter, medical care and lots of attention. They are free to go but who would leave such a great home? When you ride the camels on the beach (each camel has his own personalized saddle made just for him so it fits properly and is comfortable for him) they fly a drone overhead and make a very cool video. All of the photos and the videos are for sale at the end of the tour and they are worth every single penny. They provided an excellent lunch and the opportunity to try some of their own tequilas. Every one of them was delicious. Christian and Jeannette were the guides for our groups and both did an outstanding job. We loved this tour and would recommend it to everyone. The sea lion adventure was equally excellent. It was managed by the same parent company as the camel tour and we were impressed with the entire operation. At this location, as well as their others, the animals were all RESCUE. This company should be commended for their efforts towards humane treatment of animals. Read Less
1 Helpful Vote
Sail Date: December 2017
It's the best vacation we had so far, our family really enjoyed the whole trip. wonderful food, enough entertainment for all the age groups, real professional staff are in store for all. My kids are ready to take one more cruise ... Read More
It's the best vacation we had so far, our family really enjoyed the whole trip. wonderful food, enough entertainment for all the age groups, real professional staff are in store for all. My kids are ready to take one more cruise immediately. Our time is well spent for three days, age groups wise programs in circle-C are very good. we had a family golf for the first time on the top deck, it's a pleasant time on the sea. I would suggest every one to take the cruise at least once to get the wonderful experience. Improvement opportunity is to add more Indian/Veg food and make the photographs a bit reasonable for every one to buy more. Shoreline excursion is a bit disappointment, we could not get the expected experience at La bufadora, geyser height is very less and the flea market is boring and not at all interested with the low quality products. Read Less
4 Helpful Votes
Sail Date: December 2017
I've been on a lot of cruises and this was my first Holland America cruise. I had heard such great things that I was really expecting an amazing experience. I was seriously disappointed. Our cabin staff and a few other staff members were ... Read More
I've been on a lot of cruises and this was my first Holland America cruise. I had heard such great things that I was really expecting an amazing experience. I was seriously disappointed. Our cabin staff and a few other staff members were very nice but we also encountered a lot of rude employees. Every other cruise I've taken I've always been so surprised at how kind everyone is. People make an effort to get to know you and what you like. I can honestly say no one made that effort on this ship. I even had a few members roll their eyes at me after making simple requests. I ordered a drink and got the wrong one. I wasn't mad, it was a simple mistake and when I tried to kindly tell him I had gotten the wrong drink he was really rude to me. Taylor the cruise director was THE WORST! I spoke to several other people on the ship and no one had anything good to say about him. He's rude and very bossy. He took his games very seriously and often scolded people for talking while he was talking. One time people went up front to get papers to play a game and he scolded them for being late and told them to sit down and listen to the rules. I was shocked. I honestly couldn't believe this guy has a job. The assistant cruise directors were much kinder. Overall service was really subpar. It took us over 45 minutes to get burgers at the drive-in. The shows were just ok. The comedy show was HORRIBLE. We walked out, as did many others. The ship seemed like it needed some updating. The carpets were tearing on the stairs. There were a lot of areas that just seemed dated. The club with DJ was open only for 30 minutes every night, what's the point of that? Some positives: The food was amazing, I really enjoyed dinner every night. I also like learning dances from the Mexican Ambassadors, they were great. The cooking shows were fun too. Read Less
Sail Date: December 2017
Took the Dec. 24 Cruise on the Carnival Imagination to Catalina and Baja Mexico. Had a miserable time. The Ship-- is old. Art from the 1990's that looks straight out of the Fresh Prince of Bel Aire. The ship is decorated like one of ... Read More
Took the Dec. 24 Cruise on the Carnival Imagination to Catalina and Baja Mexico. Had a miserable time. The Ship-- is old. Art from the 1990's that looks straight out of the Fresh Prince of Bel Aire. The ship is decorated like one of Trump's casinos from the 90's. The deck numbering system uses both letters and number for the same deck - so expect a lot of confusion The Cabin - had mold in the shower. Master light switch is strategically located by the headboard so expect the lights to come on a couple of times a night. The Food- aspires to be golden corral quality. The formal dinner was horrible. Think TV dinner or airplane food. Guys Burger joint serves grease with burgers attached. The Blue Iguana serves flavored meat(?) that you make your own taco or burrito with. They tell you the pizza pirate is open 24 hours, but the staff is always in the back making pizzas. The buffet was also not great. Thank God for the soft serve! We did the drink package and figured out on day 2 that you have to go to a bar to have them pop open a soda and pour it in a glass for you. You can only get a can if you order from room service. The excursions-On Catalina we did the tour of the botanical gardens and the semi submersible. Loved both of them. It was also great to get real food ! In Mexico we did the off road dune buggy, which is essentially driving in wine country in ATVS, on the dirt roads. Still we had fun - but don't think there will be any Dukes of Hazard stuff here. The entertainment- all started at 8. We are from central time - so if your programming runs from 8-2 plan on us not being there. ALSO - The music was so loud that we heard it in our cabin on R deck. It will keep you up. I should also mention that we thought there would be a lot more Christmas activities. Most of them were stacked on the day at sea. We did one of the trivia contests, but had to sit in the smoking section of the bar. We found ourselves in our cabin watching Kong Skull Island and Batman Lego movie repeatedly and not because we wanted to. A great example of what we encountered happened on the morning of the Catalina excursion. We did not know where to go to disembark so we went to guest services. We got in the Faster to Fun line because we had paid for it. A person was at the regular line who for some reason needed guest services to fix his laptop. After being told we needed to get in the regular line, I noticed a guest services person leaving. I asked her what I thought was a simple question. Where to we go for the excursion. She responded "It's on your ticket." It wasn't So I got back in line and waited another 10 minutes to talk to the same person (who had returned the desk) and was told "It's on your ticket." I asked where on the ticket and the woman rolled her eyes and told me what deck to go to. So if you are considering this cruise- pass. If you are considering this cruise to make your holiday special - really pass. This was our first and most probably last cruise. Read Less
Sail Date: December 2017
We do our Christmas cruise, and enjoy the time, ports, and weather! This is our 6th Mexican Riviera cruise, and had another great time. We were cruising with a first time cruiser, and one who had not had a good experience on a long ago ... Read More
We do our Christmas cruise, and enjoy the time, ports, and weather! This is our 6th Mexican Riviera cruise, and had another great time. We were cruising with a first time cruiser, and one who had not had a good experience on a long ago cruise. The ship is always clean. The service is always great! There are a lot of families, but nothing annoying. Never had any issues with anything being out of service. We ate more in the dining room this time, and were very pleased with the food and service. Sea Day Brunch is an ABSOLUTE must! The awesome Maitre D (Yussef) got us a table for 4 for dinner and that was great! The dining/galley staff (Richard, Kadek, Anil, Ashok, Vibin, Jerry), were always there at the perfect times. We were invited to a tasting in the galley, which was an amazing experience! We did hit the steakhouse which never fails to please- well worth the small extra charge! Being with another couple, we spent more time out of our suite, and found a great band at the Red Frog Pub- Liverpool- which could play anything from the 60's to present. There was always a great crowd there. Valisha, Shervet, and Elvis always provided great service. Our Suite was always immaculate. Our steward, Rodel, definitely earned our respect! All in all, another great cruise. We will miss the Miracle, but look forward to being on the Splendor again! Read Less
1 Helpful Vote
Sail Date: December 2017
We picked this cruise because we've always wanted to do a Mexican Riveria cruise and this one worked for our time off from work. We did not travel with any children or anyone else...just the husband and myself!! The Miracle is a ... Read More
We picked this cruise because we've always wanted to do a Mexican Riveria cruise and this one worked for our time off from work. We did not travel with any children or anyone else...just the husband and myself!! The Miracle is a smaller ship compared to the other ships we've sailed on, but it was still an amazing vessel. The cabin crew, wait staff, and all other employees were very helpful and friendly! Embarkation and disembarkation went very smoothly. This was the first time that we purchased FTTF and it was worth it. We had a balcony room and it was nice to see the sea whenever we wanted from the comfort of our own room. It was also nice to see the sunsets/sunrise plus ports. The food on the ship was amazing. Most of our table had 3 lobsters on Christmas!! The entertainment was amazing. This cruise we also went to a couple of art auctions, it was a great experience and something that we will now look forward to on any future cruises! The ports we went to were: Cabo San Lucas, Mazatlan, and Puerto Vallarta. Cabo: We did a third party excursion of whale watching and snorkeling around Land's End. The time difference between local time and ship time made us a bit late so we took a water taxi to catch up to the sail boat. We had a fun time and we were able to see some whales! Lands End is really pretty. The snorkeling...lots of people were in the water but it was very cool to almost cold water. I don't do cold water so I ended up staying on the boat. I prefer Caribbean water as it is warm. Mazatlan: Here we did the hop on/off bus and we had a great time! We got off first in old town and went and took pictures of the Cathedral We walked around a bit of the city and had fun. The next stop was new town and had shopping and eating places by the ocean. Went to a shrimp place and had the best shrimp!! Third stop was to see the cliff divers...I would skip this as there isn't much to see or do at this stop. I would spend my time at the other to stops. Puerto Vallarta: If you want to sit back and relax, go to Marriott resort. We hung out poolside and had drinks and food all day plus got to play in the inifinty pool. Although it was fun to see the areas and explore Mexico we definately like the caribbean better with the warm beautiful blue/green waters! Read Less
1 Helpful Vote
Sail Date: December 2017
This is a smaller ship so therefore less people and I had a great time. The Christmas activities were really nice. My cabin stewards were great despite the amount of cabins they were servicing, and my cabin was well serviced. Room ... Read More
This is a smaller ship so therefore less people and I had a great time. The Christmas activities were really nice. My cabin stewards were great despite the amount of cabins they were servicing, and my cabin was well serviced. Room service was on time and very friendly. The dining room staff were awesome and super fast delivery of food or drinks. I am booked back on this same ship next Christmas The cabin is an accessible one which I need as a am an above knee amputee. The roll in shower works really well with a nice big bench. There are plenty of grab bars around the bathroom as well. There was plenty of space for my wheelchair to get around the cabin. The only down side to it is if you are restricted completely to a wheelchair you would have problems getting out on to the balcony. There is a large step to climb over to get out there. With my prosthetic leg on this was not a problem but it would have been nice to roll out there in my wheelchair. Read Less

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