The worst cruise experience we've had. Our cabin bathroom smells like drains so we have to put our hand towels over the two drain openings to prevent the stench from polluting our whole cabin. The buffet tables are filthy and don't get wiped after each usage or even after each meal time. The hand sanitisers at the doors to the dining areas are all empty and a lot of people on the ship are sick. ...
Ship wasn’t ready to sail.
Customer service was horrible!
Not enough seating in Eatery and Arena.
Most show in Arena were rock music, sound was too loud for ears, could damage hearing in long periods of time.
Huge ship, but felt so crowded.
No quiet public area, except Dome which didn’t open till our second half cruise starting 4/8/2024.
Bed and pillows were comfy, nights were ...
The ship is very poor and needs a full refit. Lots of toilets out of order, hazard tape on floor, viruses on board. Main dining room up selling of food now if you want quality. Long wait for tables in evening. The buffet areas close when they want them to, mainly roast chicken diner and curry both lunch and evening meal, choice of food is very poor. The headliners team do provide good shows but ...
This cruise is absolutely awful!! The food is terrible in all the restaurants including the specialty restaurants. The lady who is the cruise director is awful!! There is absolutely no entertainment!! Back to the food. They serve the same food in the buffet for lunch and dinner, everyday for 10 days!! Just awful!! Our suite was super comfy, but even the signature lounge had hardly any snacks and ...
Our Island Princess Cruise was scheduled with an itinerary from Dubai to the Red Sea / Suez Canal to the Greek Islands to Italy. Due to world events, Princess deleted the itinerary and substituted a new segment from Cape Town to Rome through the eastern Mediterranean.
This was our 45th wedding anniversary trip and we had targeted the Greek Isles as a bucket list item to check-off. Princess ...
I have sailed with MSC in 4 different ships in the past, Splendida, Poesia, Euribia (the best so far) and lastly World Europa which was a huge shock!
I don't even know where to begin on how awful the whole experience on this ship was. The staff was so unfriendly and always angry with everyone (guests and their own colleagues) there are a few exceptions of course but these were hard to find ...
We were staying in cabin on the 11th floor with infinity ocean view boarded at Palmero with fantastica experience.
Issue 1: They do not clean you window. We were stuck with a dirty window for 5 days without anyone cleaning. When you complaint the room attendant say she promise they will clean on the next day. When next day comes they do not clean them. The window is dirty from them cleaning ...
The ship looks beautiful and really modern, was very impressed on the 1st day; then things got worse:
When the sea was rough and very windy, the ceiling panels made such loud sounds that we couldn’t sleep. They listened to the videos for 3am, 5am with the loud noises; but still need to wait until it happens again and checked by the carpenter before we can change cabin. We were already near the ...
If I could give no stars I would. I joined a world cruise with MSC and have had nothing but frustration and grievances. If you are a parent I highly suggest considering another cruise line. A child was assaulted by an adult passenger and when the parents filed a complaint after bringing him to the medical center, nothing was done but a warning. The baby pool on the cruise was under maintenance ...
My husband and I embarked on this cruise, despite a radically changed itinerary, because MSC refused our request for a refund. However, our experience was so awful that we disembarked on day 20 of 85 in Walvis Bay, Namibia, and flew home from there. Better to forfeit the unused cruise fare than to continue to subject ourselves to the cruise line’s utter disdain for passengers and 65 more days of ...