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1 Helpful Vote
Sail Date: March 2015
We left the ship in Rome after 36 days on a ship riddled with respiratory illness. The ship itself was well maintained and comfortable. That's where the good news ends. Health - A high percentage of the passengers, like ... Read More
We left the ship in Rome after 36 days on a ship riddled with respiratory illness. The ship itself was well maintained and comfortable. That's where the good news ends. Health - A high percentage of the passengers, like ourselves, succumbed to a highly infectious respiratory illness which lasted for the entire cruise. The medical staff were tantamount to useless. The supply of medicine was virtually non existent, to the extent that hundreds of passengers were forced to obtain appropriate medicines at various ports of call. Passengers were charged 80 Euros per visit to the ship's Doctor plus the cost of inadequate medicine by the ship's medical staff. It appeared no attempt had been made to minimise the risk of continuous infection. Food - The food on board was appalling. The meat, poultry and fish all overcooked. The food in the buffet on deck 13 was almost inedible, I have eaten better food from an army field kitchen. Service - The service in the restaurants was average. There were far too many passengers onboard which resulted in tables being that close together you could not move without disturbing someone. Some of the wait staff, who were mostly Indonesian, were polite and capable, others were rude and arrogant. The service in the bar areas was however generally good, although it was obvious there was insufficient staff to cope with the number of people requiring their services. Internet - The internet service was an extremely expensive disgrace. 69 Euros for 8 hours of which perhaps 30 minutes was usable time. A complaint about the internet being so poor emails could not be sent resulted in the response "It's not for emails" from a member of the ship's Italian staff. Drinks packages - These packages were pre purchased. The packages detailed what types of drinks alcoholic and non alcoholic that formed part of the package. A number of different types of spirits and liqueurs that were part of the package ran out half way through the cruise and were not replaced. An enquiry to a crew member relating to when this would be rectified resulted in a shrug of the shoulders. Needless to say they were not replaced. Smoking - Smoking was permitted on deck 13 despite the presence of young children and people eating food. Summary - The 2015 Gallipoli cruise was a major disappointment. It was a very expensive exercise that did not deliver the promises made. The tours of Gallipoli and the dawn service were however very good. The cruise overall was not value for money, it was advertised as a luxury cruise, it was far from luxury. I would not recommend the MSC cruise line to anyone. Read Less
2 Helpful Votes
Sail Date: March 2015
OK, 35 nights cruising for one's first cruise could be problematic! NOT loved the cruising, despised the European cruise staff. Best bits: Our dinner table companions (overwhelmingly the best thing about the cruise) ... Read More
OK, 35 nights cruising for one's first cruise could be problematic! NOT loved the cruising, despised the European cruise staff. Best bits: Our dinner table companions (overwhelmingly the best thing about the cruise) Visiting Gallipoli Nice cabin (balcony on deck 12) - clean, adequate storage, comfy bed, good maid. Tour out of Naples to Sorrento & Amalfi Coast Dinner waiters Days at sea (lots) - peaceful etc. History lecture series - unparalleled I'm told by many (I didn't attend) OK bits: Entertainment. Good variety of Australian artists. Impressive cruise staff performances. Theatre was usually full. Coffee (paid for) once you sorted out how you liked your coffee (inevitable differences between countries). Visiting the various countries/sights. Although, be warned - one day stops make it a brief & stressful race to get off, get somewhere & get back on the ship. NOT leisurely, you don't get to see much or experience the ambience. The rest of it: Food was appalling - not even one-star. All tasted pretty much the same & was out of bain-maries - warm & re-heated tasting. Apart from ordering poached eggs etc or smoked salmon in the dining room at breakfast. Of course you could live off the adequate muesli & fruit selection. But that was not the way the ship was advertised. However I did lose weight (7kg) - not a bad thing but unexpected. Italian staff would smile but were inanimate, disinterested & only helpful if really really pushed (politely). Drinks packages were a joke. They saw us coming - premium allegrissimo alcoholic & non-alcoholic. No way we could come close to getting value for money ($4500). Other reviewers have said it all. Running out of drinks, no service etc etc. We even had the bar staff refuse to serve us an icecream in a cone (at the icecream bar with cones in sight). The wretched respiratory bug - nightmare. Duty of care non-existent. One wonders, was the ship working to a budget? The food was so so bad. Where did all our money go? About $50,000. Yes. Plus the pre-paid gratuities. We worked out every staff member could have received approx. 600 Euro - bet they didn't. I don't regret the cruise - Gallipoli etc - but feel a bit foolish & cheated - captive for 5 weeks with crap food on a beautiful looking, clean & glamorous floating hotel. Read Less
3 Helpful Votes
Sail Date: March 2015
Background We were certainly looking forward to a wonderful adventure. We have previously cruised in Pacific and Inside passage with other cruise lines. Our first time with MSC. Cabin We went for top level 15. Cabin was OK but ... Read More
Background We were certainly looking forward to a wonderful adventure. We have previously cruised in Pacific and Inside passage with other cruise lines. Our first time with MSC. Cabin We went for top level 15. Cabin was OK but smaller than premium cabins on other lines that provide a suite. This cabin was one room with couch and separate toilet. Overall ok. Dining on Board A bit disappointing all round with bland food. Service in restaurants was very good. Casino A highlight. Great staff, great ambience, good selection of games. Gym and Spa A highlight. Great instructors and daily pilates prior to catching the flu was excellent. Staff very friendly. Excursions Logistics were amazing and smooth. Lot of waiting but that's what happens when there are 2500 others to join you. Egypt was particularly well handled given the state the country tourism is in. Sri Lanka golf excursion was overpriced and poorly handled. Entertainment The aussie entertainment were great and a real treat. The European entertainment was ho hum. Illness I caught a flu like respiratory virus causing a rasping cough in the first few days of this cruise. The medical treatment on board medical centre was ineffectual and expensive. After I returned I spent nearly three weeks in bed, and after two more lots of double antibiotics I had tests indicating I had an antibiotic resistant infection known as pseudo mons aeruginosa. Many others had a similar rasping cough and were ill. In reading reviews of passengers on the prior leg from Dubai many of the passengers were ill, so it seems the infection was on the boat prior to our embarkation. I reported my concern to MSC who simply maintain there was no outbreak and they maintain the highest standards. Very frustrating as many other critiques also estimate 80% to 90% of passengers caught the cough. Disembarkation Bit of a long wait but understand there was a medical emergency. Overall was handled OK. Read Less
Sail Date: March 2015
We had a wonderful cruise on Oceana and enjoyed our time on the ship and the different ports of call: Lisbon Cadiz Gibralta Barcelona Cannes Livorno Genoa, back to Livorno Naples Dubrovnic and overnight in Venice. Cabin good, food good, ... Read More
We had a wonderful cruise on Oceana and enjoyed our time on the ship and the different ports of call: Lisbon Cadiz Gibralta Barcelona Cannes Livorno Genoa, back to Livorno Naples Dubrovnic and overnight in Venice. Cabin good, food good, entertainment good. Weather was perfect apart from showers in the afternoon in Naples. Sail in to Venice with a very good commentary was wonderful. Our only complaint and it was a big one: Lack of communication regarding transfer back to Southampton from Gatwick. We booked online following an email about the cruise and checked to see how we would get back to Southampton from Gatwick. No problem, there would be a coach transfer. No there wasn't! We only found out by talking to someone at dinner (freedom dinning is great) We asked at reception about a coach and were passed to future cruise desk. The lady didn't know but said she would look into it and to come back next day. When we returned the next day we were told by a very smug man Lee Mudkins that there wasn't a coach and that their contract with us ended at Gatwick, end of story, however he knew straight away the cost of a taxi £150. No help, advice, assistance given whatsoever. We were not the only ones in this position and one poor lady only found out as we disembarded. Poor show P & O. Lesson learned....phone and check everything! We eventually got back to Southampton at just gone 11pm and I cannot praise the parking people at "Meet and Greet" enough. After we phoned them to say we would be arriving at Southampton Central Station at gone 11pm the lady said not to worry they would bring the car to us at the station. They saved us a taxi trip to the port. Well done Meet and Greet. To rub salt into the wounds...people had phone calls or emails to say that they could leave their cars at Gatwick and a shuttle would be there to take them to Southampton. We didn't get a phone call or email. It would have been much easier for us to park at Gatwick which is 2 hours drive from us and we had to pass it on our way to Southampton. As it was a four hour drive to get home and it was so late getting to Southampton we spent the night in a Hotel and drove home next day. Read Less
Sail Date: March 2015
A belated but useful review of the 2 tours that our group of 18 made in Italy were: Luccalimo, (office +39 3206066859) with our excellent guide Valter (Alias Giovanni) Roman to Lucca, Italy and an excellent tasting tour of the winery ... Read More
A belated but useful review of the 2 tours that our group of 18 made in Italy were: Luccalimo, (office +39 3206066859) with our excellent guide Valter (Alias Giovanni) Roman to Lucca, Italy and an excellent tasting tour of the winery complete with 4/5 red wines, 1 white, and a sumdilly-iscous meal by the owners wife and helpers. It was paradise on Earth. Our last tour to the Amalfi Coast, Italy by the most handsome & informative driver, guide, & part owner of Lovelyamalfitours.com (+39 339 82458) by Giovanni Buonocore was complete with even an Italian serenade By Giovanni. Although only 31, he was informative & charming way beyond his years. Even Sheryl (sitting in the front passenger seat) was taken to a far-away, delightful realm by Giovanna. And when each of us was given a hug and our spoken name was cited, we all had delightful daydreams of G. that lasted way beyond our trip to another scrumptious meal & a drive back to our ship. There were so many excellent memories formulated that day. TY gentlemen for your service, information, and a rather full set of tummies!!! As to Freestyle cruising on the Norwegian Jade: I really believe that it lost a personal touch with not having the same waiter/helpers each evening. Since we had trouble with service to 6 of our group of 18, we were able to have the same waiter: Alan & his helper Rita for all our evenings in the dining room. The dining room "commander" Ivan (from Slovakia) always checked on our service and meals each evening. That was the "selling point" that he earned from removing the utterly, useless Freestyle Cruising from our agenda. TY, Alan, Rita & Ivan for all your help!!! Read Less
7 Helpful Votes
Sail Date: January 2015
First of all, I have done 10+ cruises over the past 15 years, worldwide using different companies. My last time with costa was 2 years ago.I have read numerous posts/reviews that the standards have declined. I found this not so. 1. The ... Read More
First of all, I have done 10+ cruises over the past 15 years, worldwide using different companies. My last time with costa was 2 years ago.I have read numerous posts/reviews that the standards have declined. I found this not so. 1. The DIADEMA. lovely new ship, great entertainment.loved the country rock bar (british/american live music)..and the theatre shows. As a solo traveller I didnt meet many people from uk.. but all the other guests I did meet were friendly, and made an effort to communicate in english for my benefit , as I did in their respective languages. All the staff spoke to me in english and were very courteous.my cabin was on deck 1 outside premium, i would definetly reccomend premuim, i got my choice of dining venue and time, great free cabin service menu . my cabin was spacious, sofa,table,double bed and plenty of cupboard draw space.it had 2 bathrooms 1 with a tub. very quiet, didnt hear any noise at all. 2.food....I enjoyed continental breakfast in my room some mornings, and other mornings hot breakfast in the dining room.. great selection of fresh omelettes, fully english and buffet for ceraels,fresh fruit and pastries. lunch was sometimes in the buffet great selection of salad,pastas,oriental food, fresh grilled fish chicken,burgers and chef carvery station with beef,pork and chicken..selection of veg/potatoes, desserts, breads. never had a problem finding a table or queing.. the dining room at lunchtime offered 2 or starters and 2 or 3 main courses..served very tasty and hot.. evening meal i tried the main dining room 3 times.. 2 were very good , not so the other, but only because i didnt really like the choices.. the other 4 nights i paid 60eu inc service to dine in all 4 pay restaurants.. would give them all 10/10 for food and service.. loved the teppiki...... 3... I booked the all inclusive drinks package , definatly value for money. at 25eu per day. I am not a big drinker.. so average i had 3 cappachino a day, 4 waters, 2 cokes..couple of glasses of wine with evening meal and normally 2 cocktails whilst watching the evening shows..this would have cost around 40euro a day.. 4. excursions.. I only booked 1 with the ship and enjoyed it.. most times made my own way.there was a lack of choice as not enough english speaking guests to offer more excursions. looking forward to booking my next cruise.. Read Less
Sail Date: January 2015
Went on nowergian jade for an 11 night cruise for my 50th birthday!! Excursions to Florence, Monte Carlo, Barcelona, Valencia, Toulon, and Naples. Loved the wine tasting and the sites of the ports. Even went tendering which was an ... Read More
Went on nowergian jade for an 11 night cruise for my 50th birthday!! Excursions to Florence, Monte Carlo, Barcelona, Valencia, Toulon, and Naples. Loved the wine tasting and the sites of the ports. Even went tendering which was an interesting time! The Jade crew was absolutely awesome and made my birthday very special!! Archie our cruise director was great. A very huge shout out to the captain for keeping the crew and passengers safe during the storms,always was well informed of what was happening. Truly going to miss them all. The entertainment provided was just awesome. The 4 station singing group outstanding. Had the pleasure of having them bring me on stage and sing to me. The acrobats and the Mexican ballet was so wonderful. Enjoyed the evening parties. Had a great time at the white out party!! This cruise wants me to go norwegian again!! WASHY WASHY HAPPY HAPPY DIANE TURNBAUGH Read Less
2 Helpful Votes
Sail Date: November 2014
We were on 10 cruises before this one, and with this one we experienced the most unfriendly passengers. No kids were seen. Most were OLD people. The reviews said the food was the best but compared with Princess Cruises, Norwegian, Disney, ... Read More
We were on 10 cruises before this one, and with this one we experienced the most unfriendly passengers. No kids were seen. Most were OLD people. The reviews said the food was the best but compared with Princess Cruises, Norwegian, Disney, Msc it is definitely the worst for selection and variety. After the third day we knew what would be on the menu again. Cunard also got our reward for the only cruise line to totally ignore passengers e-mail questions. Guess we would have had better results to write to the real queen instead. We have send several e-mail questions regarding tours, time of arrivals, airport transfers etc. months before departure and we are still waiting for answers. The décor inside the QE is so dull and boring browns and that terrible British green. Very depressing compared with the other cruise lines today. NO WoW factor when you enter this ship. Norwegian way on top of this scale. Entertainment also got our reward for the worst compared to all other cruise liners. The others really had top Las Vegas acts and the best musicians in the world. The others all had a entertainment team of youngsters encouraging the passengers to participate in various activities they arranged. We were never introduced to such a team on Cunard. This was the first time we were glad when the cruise was over. Will NEVER cruise Cunard again. The opposition has MUCH MORE to offer for the same price.   Read Less
10 Helpful Votes
Sail Date: October 2014
My husband and I just spent a week in Northern Italy aboard Uniworld's River Countess. This was our second Uniworld trip, (our first was in 2013 on the Paris and Normandy cruise) and both itineraries were amazing, though very ... Read More
My husband and I just spent a week in Northern Italy aboard Uniworld's River Countess. This was our second Uniworld trip, (our first was in 2013 on the Paris and Normandy cruise) and both itineraries were amazing, though very different. We realized when we booked "Venice and the Gems of Northern Italy" that we would be spending very little time actually cruising, and we were prepared for the bus drives to some of our destinations. The River Countess provided us with a beautiful place to come "home" to after a day of exploring. We were in cabin 105, in the "aquarium class" and loved our accommodations. We had plenty of storage space, including 2 closets for our hanging clothes, and additional closet with a safe and shelving, under the bed drawers (which we did not use) and space under the bed for our luggage. The cabin was very quiet, and several times we didn't realize that we were even moving until we looked out our window! The window, although only a foot or so tall, spanned the wall of the cabin, and let in plenty of light. It was interesting to be at water level. At times, the water taxis and other boat traffic would actually cause enough of a wake that waves would break over our window! Our bed, bedding and pillows were amazingly comfortable and cozy, and we both slept better than we do in our own bed at home. The bathroom provided plenty of space for one person, and enough shelving and storage for all of our toiletries. The marble shower ran the width of the bathroom, and I loved being able regulate the temperature once at the beginning of our trip, then just turning the nozzle on when we showered. The River Countess is a beautiful, immaculate ship. There were only 88 passengers on board the week we cruised, so there was more than enough space in the dining room and lounge when we all gathered. The staff on board is what really makes the ship special. Everyone from the Captain on down pampered us for the week. Our waiter, Stan, learned our names during our first meal on the ship, and he greeted us by name every meal thereafter. He quickly learned our preferences, and made wonderful meal recommendations. The food on board was delicious. Our favorite breakfast was the eggs Benedict, which had the creamiest hollandaise sauce over poached eggs with the darkest orange yolks I've ever seen! Breakfasts and lunches provided plentiful buffets, but we could also opt to order off the menu. Dinners were a la carte, with many choices. What we enjoy the most was the fact that there were always "local" selections at every meal, using the freshest of ingredients. Although there was a selection of cheese offered, it was not nearly as delicious as the cheese we ate on our river cruise in France. One of my favorite excursions was visiting the Rialto Market with the ship's chef, Daniel. We got to see first hand how he selected vegetables and fish (including octopus) from the market, which we later enjoyed at dinner! One of the aspects of the trip that captivated us was having several days to explore Venice by taking walking tours, water taxis, and just venturing out on our own. It is a very unique, incredible place to visit. Going to St. Mark's Cathedral in the evening with just our group from the River Countess was a memorable highlight of the trip (especially after seeing the long, long lines of people waiting to enter the Cathedral earlier in the day). During the week we also had the opportunity to visit Padua, Bologna, Chioggia (while others opted to go to Ravenna), and Verona. Although some of the bus rides were up to 2 hours long, our guides always provided commentary along the way, and on our way back to the ship many of us took the time to rest! One afternoon the River Countess spent a few hours cruising along the Venice Lagoon, with a guide pointing out places of interest. The only optional tour we did was a wine tasting. We were supposed to go to an estate outside of Verona, but not enough people signed up for the tour. Our cruise director, Agnes, provided us with a wonderful option. We participated in a wine-tasting and lunch at a cafe right in Verona, and it was such a beautiful day, we were able to sit outside and enjoy our surroundings. Lunch was delicious, and the wine was abundant and some of the best we've had the pleasure of consuming. It is a testament to Uniworld that of the 88 passengers on board, more than 50 of us were repeat guests. We look forward with great anticipation to our next trip with Uniworld!   Read Less
1 Helpful Vote
Sail Date: September 2014
Firstly, I would say that I am not easy to please. I'm not particularly proud of this fact but it's important to know when reading this review. So, here we go:- This ship is amazing, we had a fantastic time. Yes, the show times ... Read More
Firstly, I would say that I am not easy to please. I'm not particularly proud of this fact but it's important to know when reading this review. So, here we go:- This ship is amazing, we had a fantastic time. Yes, the show times changed but they did give you plenty of warning and you could easily re-book them. The main production was Hairspray which was absolutely fantastic. I have seen many West End productions and this was easily as good, if not better, than many. The Aqua Theatre was amazing. We saw the main production and then the 'comedy' production, both of which were fantastic. Costume changes and other small touches that made all the difference from being a good to a spectacular show. Exactly the same comments apply to the Ice show which was also spectacular and a feat to put on. We had a cabin overlooking Central Park. Before embarking, I was a little dubious thinking there may be a few trees and plants but nothing overly special. I was completely wrong it was done amazingly well with all the plants and tree together with the restaurants and cafes which really did give it a 'Park' feel. Sounds ridiculous but it's true. The promenade was also amazing. We ate at all most of the speciality restaurants and really enjoyed them. Vintages was a fantastic find with a wine list to die for!! I could go on but I think you get the drift. If you want to escape from reality for a few days, this is the ship for you! Have fun!! Read Less
Sail Date: September 2014
We were a group of 4 ladies celebrating our friend's 70'th birthday week on our first cruise. This cruise was brilliant, the ship was clean and well decorated, we had Freedom Dining which was great as we could eat where and when ... Read More
We were a group of 4 ladies celebrating our friend's 70'th birthday week on our first cruise. This cruise was brilliant, the ship was clean and well decorated, we had Freedom Dining which was great as we could eat where and when we wanted, we found the Saffron and Cinnamon restaurants and they were first class and our favourite.  We shared a table some nights and others were on our own, met some lovely people, only had to wait a couple of times when busy but not a problem. The staff in the restaurants and all around the ship were brilliant and very friendly and helpful. they made the holiday for us. They seemed to be mostly from India and were very friendly and work very hard. I hope the tips we all had to pay each day are evenly handed out to them and not taken to be part of their wage. They deserve to be tipped fairly. Everyone on the ship was very friendly and there was no snobbishness and luckily as we went in Sept there were no children, only a couple here and there, otherwise we would not have enjoyed having children running around and making a noise. we wanted an adults only holiday which is what we got. also there was a good age range, it was not full of old people, just a few here and there. We thought we would come home with a huge hill for drinks but were very pleasantly surprised, we had wine with dinner every night and jugs of Pimms during the day, it was very reasonable. The trips we booked were a bit expensive, glad we did them, but next time we would do our own thing as at most of the ports we were very close to the town so could easily have walked or got a taxi in. We would definitely go again and can't wait. Everything was very efficient with good organisation picking us up and taking us to airport, on trips, etc, so no worries there. We had an inside cabin which was adequate as we only slept there and got ready to go out for the day, would prefer a window next time, but definitely an adequate room for the amount of time you spend in there. Read Less
6 Helpful Votes
Sail Date: September 2014
This was our first (and no doubt last) cruise with SilverSeas, on the recommendation of 2 friends who were taking the same journey & had sailed with them before. This is a beautiful ship & our Silver Suite was lovely, nice size, ... Read More
This was our first (and no doubt last) cruise with SilverSeas, on the recommendation of 2 friends who were taking the same journey & had sailed with them before. This is a beautiful ship & our Silver Suite was lovely, nice size, separate bedroom with a comfortable huge bed & great amenities. However, the staff are either not trained well and/or no longer care. There were a lot of small problems from each bar and restaurant and then a rather large problem with in suite dining & the movies. The movies never worked & despite 3 complaints it was never fixed. They would stutter and pixelate about every 2 minutes for 30 seconds to a minute, so you would have to rewind to catch the bits you missed. This didn't occur on the normal television channels so was something to do with their digital streaming on-board. As far as we are concerned it was an advertised service which was not delivered. We know of at least 2 other suites which were having the same problem, so not just us. Most amusing was the reaction from reception when we complained the first time, she said "Oh really? I was able to watch that movie without any problem.". Wow, isn't that nice for her! She didn't seem to have an equally unprofessional response when we told her it was EVERY movie ALL the time. They never worked despite being told that it was fixed. Observation lounge - the waitress got one out of 4 drinks wrong 3 times in a row. Once ok, but every night for 3 nights in a row? Also they don't bring napkins with finger food (nibbles & canapes), we had to ask for them every evening. Come on folks, this is really basic stuff. The Restaurant - we were sat at the same table being served by the same waiter 2 nights in a row. Not a flicker of recognition passed his face, no big deal really. Until 5 minutes after telling us his name & that he would be our waiter for the evening, he returned to our table & recited the same script again! So not only could he not remember that he had been our waiter for the previous evening, just 24 hours ago, he couldn't even recall that he had already introduced himself 5 minutes previous. This is not luxury service, but more akin to a fast food restaurant where staff are taught to read from a script. They need to stop looking at those tablet PCs they use & try engaging with the customers in front of them! Le Champagne - you pay extra for this one. We were left for more than 5 minutes after receiving menus, no offer of a drink or even water. During the meal at one point we resorted to pouring our own wine, so not terribly attentive service & they didn't refold napkins when you left the table. Keeping in mind that this is supposedly "Relais & Châteaux, an association of the world’s finest hoteliers, chefs and restaurateurs that has set the standard for excellence in hospitality". Excellence only if you redefine the word. There was however one waitress that evening who was very pleasant & engaging & have to say the food was good. Stars - good service, but the best thing I can say about the food is that is was mediocre & utterly forgettable. La Terrazza - tried to sit outside for breakfast one day, "Certainly", they said. Then marched us around the terrace, pointing at 2 empty tables we couldn't sit at & then back in the other door. "Sorry, you can't sit outside as there are no tables available.". Hmm.... maybe you should have ascertained that before you marched us in one door & out the other, telling us in front of all the other guests where we couldn't sit? Just a thought. La Terrazza again - tried to go there for dinner on our last night. Maitre'd asked if we had reservations (we didn't) & initially refused us because she was expecting 80 guests in 30 minutes. When I pointed out that I was looking at an empty restaurant with an empty terrace that had much more than 80 covers she then decided that she was, in her words, "willing to accommodate us". We weren't comfortable dining somewhere we were obviously not welcome so declined her "generous" offer. Here's something good: Seishin - after we decided not to be "accommodated" at La Terrazza we ended up here (another one you pay extra for), no problem not having a reservation. Best meal, food & service of the trip, so we lucked out on our last night! In suite dining - we tried, they failed. We had guests for dinner, canapes & champagne on the balcony, followed by a 3 course meal in the suite. The mains arrived & then nothing. 30 minutes after finishing our main courses our guests had to leave because they had an early start (rather embarrassing). Eventually we called room service & said as they clearly weren't going to bring the desserts could they at least come & clear away the dirty dishes? They seemed surprised & had either completely forgotten about us or our Butler didn't pass on the order when he went off shift while we were still having dinner. The next day we did receive an apology from our Butler & his supervisor, but no explanation as to what went wrong. Then later we received a bottle of champagne in our suite. On their own each of these things would have been just a little hiccup & easily forgiveable, but this many hiccups in 6 days? This was a very expensive one week holiday & we did have high expectations, after all according to them, "And in the ultra-luxury travel market — there’s the polished perfection of Silversea.". Polished perfection? Maybe they need to be clear that they're talking about the woodwork & not the service. I can only conclude that there is something seriously going wrong with the recruitment & the service management aboard this ship. An aside: Beware - the transportation costs to & from the ship in Venice as arranged by the company take on a whole new level of gouging. Having been to Venice many times we knew the prices being quoted were beyond crazy. For example, we arranged our own car to pick us up at the port & take us to the airport, our cost for a private Mercedes people mover plus luggage - USD 63.00. What they would have charged to make the same arrangements - USD 312.00. Water taxi - their cost USD 410.00, if you made your own arrangements - USD 150.00. Read Less
2 Helpful Votes
Sail Date: September 2014
The basics of life on the Ventura were well organised by P and O. The essentials of cabin management, feeding and entertaining the passengers were all well organised. All facilities seemed to function well, in particular the warm clean ... Read More
The basics of life on the Ventura were well organised by P and O. The essentials of cabin management, feeding and entertaining the passengers were all well organised. All facilities seemed to function well, in particular the warm clean swimming pools were much appreciated. General cleanliness around the vessel was impressive. Staff were enthusiastic and efficient in carrying out their tasks. However the sea passage from Dubrovnik to Venice was something else. I am amazed that my wife slept through the whole episode! I say that because she is prone to motion sickness, and if she had been awake she would almost certainly have been ill! As far as I am concerned this started around 1.30am, when I awoke as the ship was swaying badly and pitching hard up and down into obviously a heavy sea. I guess we were lucky with a cabin close to the bow so that we did not suffer from the pronounced swaying or leaning that others have reported elsewhere. I can recall the thunderstorms and lightning we had observed before retiring the night before, but had no idea of the mayhem they would cause in the middle of the night. I tried to get out of bed and found it hard to stand up, as since we were in an inside cabin we had no reference as to what was level! I was never aware of the apparent broadcast by the Captain at about 2,30am, which has been widely reported elsewhere. I only know that my last recollection of being awake and bouncing was about 3.30am. Although the captain toured the dining rooms the following morning to reassure passengers, his answers to my questions were largely humorous jibes which I did not find entirely helpful. AS an experienced traveller I asked him to confirm that such storms were unusual in the Mediterranean. He replied that "we certainly found one last night." I then asked if he had been on the bridge at the time? His reply was 'Not initially but I was straight after the phone rang." I am afraid that I find the response inadequate. This captain was always full of flippant apparently humorous remarks during his broadcasts especially as we were about to leave port. His standard phrase was something like, "the chief engineer assures me that the rubber bands have been fully wound to enable us to leave port on way to 'X'." I didn't find that funny, and anything he is reported to have said in the early hours of the morning as we were bounced around like a cork, I would probably have dismissed as well. As a retired airline pilot we were always advised don't try to be humorous with passengers during public address announcements as the passengers need to be assured that calls from the captain are responsible instructions particularly when emergency procedures may subsequently be required. I find it even more worrying that as far as I am aware there has been no official statement from P & O at all. Other reports on the internet, confirm what I observed that night, and indeed some suggest that the Ventura was built with a shallow draught which it seems is likely to lead to instability when adverse weather strikes. Read Less
5 Helpful Votes
Sail Date: September 2014
I just come back with my family from a 7 days Mediterranean Cruise,with MSC Musica, I`ve been around the world taking many Cruises, I have my standards, maybe a little spoiled with the real cruises. The food was school cafeteria style, ... Read More
I just come back with my family from a 7 days Mediterranean Cruise,with MSC Musica, I`ve been around the world taking many Cruises, I have my standards, maybe a little spoiled with the real cruises. The food was school cafeteria style, Not Italian for sure, The service was limited, the service personnel, rude, annoyed, for what understand unhappy to do their job and show. to make things worse my daughter slip and fall in a wet ,unclean floor, went to see the doctor to receive some first aid on her feet, with some bandages, and I WAS BILLED 160 EUROS!! About 200 $ (You can contact me , I`ll show you the bill) .And she was forced to pay it, borrowing money from her mother, because in Marseilles he wallet with her Chase Credit Card and cash mysterious disappear it from her purse. Instead to apologize for the unsafe floor conditions, they take advantage of the " stupid American", that`s ho we are referred. One positive note - they make use the ship phone in the ship to let me know to stop the Credit Card. So that`s my only thank you. To top the disgusting experience the last day in the boat ,today September 15, 2014 somebody stole her iPhone, with all the pictures of our Italian vacation, maybe better off so we don`t think about this disgrace to book this cruise. Take at your own risk. You`ve been warned. Why I don`t read the review?   Read Less
1 Helpful Vote
Sail Date: August 2014
My husband and I just returned from the Uniworld River Countess cruise in Venice and Northern Italy. This was not a traditional river cruise, since the Po river is not always accessible, but we sailed on the beautiful lagoon and traveled ... Read More
My husband and I just returned from the Uniworld River Countess cruise in Venice and Northern Italy. This was not a traditional river cruise, since the Po river is not always accessible, but we sailed on the beautiful lagoon and traveled by bus to the many cities we visited. Some days the bus rides were a bit long but not a problem. We visited Padova, Verona, Ravenna, Bologna, Venice, . We had a pasta making demo and lunch in Bologna. The cruise line provides a group for slower walkers when touring which is admirable. The River Countess was lovely. The all inclusive Uniworld tradition is marvelous. Everything about the cruise was top notch. The staff was fabulous, always ready to meet your needs. The food and dining room was excellent......the presentation and quality always terrific. The evenings could have had a bit more entertainment....a musician was on board and they brought a singer on for one night. Embarkation and debarkation was handles with ease. Once you've gone with Uniworld you are spoiled for anything else. This was a fabulous experience and we can't wait to go with Uniworld again in the future.   Read Less
Sail Date: August 2014
We love cruising, but I wouldn't cruise with Ventura again. We had a lovely holiday, but we had great expectations sine we have been cruising for years. I took my 21 yr old daughter and my 3 yr old granddaughter with me. Flew from ... Read More
We love cruising, but I wouldn't cruise with Ventura again. We had a lovely holiday, but we had great expectations sine we have been cruising for years. I took my 21 yr old daughter and my 3 yr old granddaughter with me. Flew from manchester to Venice was fine, they took cases at airport and they arrived straight into our cabin. check in was easy and fine. Cabin with balcony was fine but the bunk bed for a 3 yr old not suitable as she fell out, it is too open and also rattled all night, so I spend a cramped week with her in my bed. I am used the great service on P&O cruises sadly not on the Ventura. We were given Freedom dining - given a pager and waited ages for table - got too late to eat, waiters looked harrased and hurried us, forgot our bread, service was bad. Childs food was like something from Mcdonalds but not as good, & arrived when We were having our desert. Quality of food and service were not good. TRy the East restaurant ..you have to pay but it was excellent, Beach hut is also very good but you have to pay-if you want the quality and service you have to pay extra. Theatre was good, pools around kids area although very deep and you need to be with them all the time, are nice and warm, but you need to get early for a sun bed, Kids thought kids club too boring..hence no kids in there - which was one reason for taking our little one. Venice was lovely - you need to pay for boat to get there, but was lovely, as were most of the ports. Instead of waiting and trying to find table at the buffet - we just took trays back to cabin it was easier. British sail away was good fun. Beach hut and East for food although it costs. if you have a small child be aware of the bunks. Don't expect 5 star - you won't get it. TRy Oriana instead although adults only. Read Less
Sail Date: August 2014
I disagree with the previous "terrible" review, because it was simply "Horrible"!!! I regretted so much going on this cruise holiday and vow to never EVER return to MSC. Not to mention the bad, mundane food quality, ... Read More
I disagree with the previous "terrible" review, because it was simply "Horrible"!!! I regretted so much going on this cruise holiday and vow to never EVER return to MSC. Not to mention the bad, mundane food quality, the seemingly different choices of menu from Red Velvet somehow taste the same somehow... I was once seated with an Italian couple during lunch and the gentleman basically took one bite over every dish he ordered and left the rest of the food and kept shaking his head to his wife. He went on complaining to the server, but the server obviously didn't care. I don't blame him, they really do taste bad... Echoing what the previous reviewer, pasta and risotto was uncooked, and also, desserts no matter what restaurants you are in, were total disastrous!! Expect to pay up if you want more decent daily beverages such as juice in the morning and coffee after meal. In the buffet outlet, they do offer free juice in the morning and also black coffee from a machine, but both of them taste like juice-flavored-water and coffee-flavoured-water... Even the hot water has a strange taste! It is very distasteful to FORCE travellers to pay-up by making the free choice so inedible!! Service was also horrific! Everyone one the cruise look like they are all in a bad mood, no simile, either look bored or would not serve you by mingling in their service station speaking their own language and muck around. The only person I love is my room attendant, she really is the only smiling person on the vessel and I wonder what is wrong with the management team to create such a non-motivated bunch of staff! Once classic customer service disaster was from the Front Office staff. Prior to sail date, I booked online to have a steak dinner having the hope that food quality was good. Upon the first night dinning at both the buffet and Red Velvet, I immediately changed my mind as the food quality was so bad. I cancelled 4 days prior and the time the receptionist (whom doesn't really speak English well) said that there will be a cancellation fee of 5Euro (what!?), anyway, I explained to her that that is not accurate as the Daily Program clearly stated that there shall be no penalty for cancellation up to 24 hrs prior. Anyway, she eventually said there shall be no penalty so i hung up. However, thinking that the receptionist English was so bad, my gut feeling tells me just to reconfirm the cancellation, so the next day, I repeat the same ordeal again and guess was, it still was not cancelled!! So do not trust the receptionist over whatever they promise as they are really just lip service! Don't even think this is the end, on the night prior to disembarkment, I decided to check the bill to avoid the crowd the next day. Surprise surprise, the steak dinner was not cancelled, and what is worst, I was charged for the whole meal at 26Euro and not the 5Euro cancellation PER PERSON!!! I explained to that receptionist (Ukrainian male) once again and his respond was "Well, if you were going to cancel the dinner then why did you book it in the first place?!" This is downright rude and such a fine way to wrap my my cruise experience! My regret is not telling him in the face that it was because the food quality was so bad through and through and it scared me to pay for anything to waste money!! Arghh!!! Since me and my wife were seated with other guests during dinner time, they all said that they cruised with RC, Princess, Celebrity and MSC is really the worst amongst them. So we all had a bad time and only i am the motivated one to write this up as I am so agitated by their extremely poor service. So all you potential buyers out there, choose carefully as you have been warned! P.S: Expect very VERY noisy cabin as there are children running around, running around, running around... racing around, marathoning all through the night... even at 01:00 they are still running... so expect a lot of stomping and laughters to disturb your sleep.   Read Less
Sail Date: July 2014
This was our first time on Celebrity and the cruise was great. There were some minor annoyances, but in general the ship and staff and ports were all great. Weather was close to perfect and the seas were calm. Our cabin was 1026 a ... Read More
This was our first time on Celebrity and the cruise was great. There were some minor annoyances, but in general the ship and staff and ports were all great. Weather was close to perfect and the seas were calm. Our cabin was 1026 a disability friendly state room it was on deck ten at the sharp end of the ship It is a great cabin with a veranda Really roomy and one could always find shade on it. We had select dining with a reservations this was a choice they we regret We requested a table for 2 as we didn't really want to sit with people we didn't have any connection with What we got was placed alongside to other tables of 2 so we ended up on a table of 6 by default . Our waiter tried very hard but he was a student of the corporate Celebrity" Have a nice day school of customer service " A nice guy who really was a victim of the process of what the company wanted rather than what there customers needed !!!!!!!!!! We tried hard but gave up after 3 meals and just used the the self service buffet on deck 14 each to there own but this type of dinning was not for us Food in the main was very good, but we did notice as the cruise went on the food was not as hot as it could be 2rd niggle the ship didn't seem very busy as a 1st time cruiser we couldn't judge if it was full or not but we never had to Q for anything so we suspect the crew where under pressure to Sell Sell Up grade your drinks package ,Up grade to dinning ,etc etc it was non stop as where the approaches to get a drink from the bar it became after a time a nuisance and an annoyance as you felt that your relaxation was constancy being intruded upon The ship entertainment was better than expected. Dancers, singers and acrobats were well worth seeing An example of the overuse of trying to wring the last $ out of customers a tour of behind the scenes of the ship was listed see the crew rest room !!! The food prep areas, the bridge,the engine control room all for only $150 each I think not The plus side Stateroom attendants worth their weight in gold ( yes we doubled tipped them ) The organization of the whole process of moving people around safely was 1st class The attention to hygiene was very very good I wish our NHS hospitals were as clean and paid this detail And the old Cruise line joke Its the only place you can get up to use the toilet in the middle of night and your beds been made by the time you get back in to it   Read Less
6 Helpful Votes
Sail Date: July 2014
This was my 42nd cruise, so I've had a bit of experience. Mostly on big ships, but I've previously sailed Viking and Avalon in Europe. I was onboard the River Countess for a week for their Venice/Northern Italy tour. I really ... Read More
This was my 42nd cruise, so I've had a bit of experience. Mostly on big ships, but I've previously sailed Viking and Avalon in Europe. I was onboard the River Countess for a week for their Venice/Northern Italy tour. I really can't imagine seeing Venice and surroundings any other way. The ship carries a max of 132 (or so) guests; our week was quiet, with just 45 on board, and 38 crew. It felt like a private yacht. EMBARKATION Our flight arrived around 9am, and Uniworld was there to greet us as soon as we cleared immigration. We only waited about 30 minutes to assemble the group before going to the bus to take us to the ship. The rooms weren't ready when we arrived, so they held our luggage, showed us to the lounge, where we were offered drinks, tea, snacks, and a chance to chat with other new arrivals until the rooms were ready at 2pm. ROOMS Very comfortable bed, lots of storage, lovely marble bathroom with great shower. Room under the bed for all but the biggest luggage. Occitane products, and if you prefer bar soap to gel, they'll happily provide that. The room is smaller than what you'll find on the newer ocean-going cruiseships, so I think it's best shared with a S.O., not a casual friend. PUBLIC AREAS With such a small group on board, there was plenty of room to spread out. There were only three spaces we frequented - the restaurant, the lounge, and the top deck. All were comfortable, and staff offered drinks on a regular basis. FOOD The best I've had on any cruise ship, and it just kept getting better. First night's highlight was bacon-wrapped monkfish, which was incredible. Later in the week, Osso Bucco, Lasagna. Terrific salads. Some awesome desserts. This was nothing like the main DR food you'd see on a mainstream cruiseline; portions were modest, sized so that you could really have every course in the meal. Everything was fresh - in one case, we accompanied the chef for his seafood buying, and had the calamari for lunch, and the marinated octopus for dinner. Breakfast and lunch were buffets. The breakfast spread was generous and included an omelette station. Lunch tended to be carb-heavy, but then this was Italy. One day a gang of us went to the pizza option, and that was fantastic. SERVICE Consistently professional, friendly and attentive. If you ordered drinks at the bar, they encouraged you to take a seat and they'd bring the drinks and snacks. If you were up on deck at nearly any time, a crew member would offer beverages. The captain and officers were there to see you off when you left for a shore excursion, and greet you when you returned. TOURS The best tour guides ever. All spoke terrific English and were easy to understand. They were clearly educated and passionate about their subjects. ALL INCLUSIVE I loved the all-inclusive aspect - having just about everything covered in advance felt like real luxury. There were about 3 optional tours - I declined, since I left like the included tours gave me a pretty complete sense of what I wanted to see. The included bar list included good and familiar brands, so there was no need to upgrade. The only complaint would be that there were only two wines offered each day - a red and a white. They were good and local, but not great wines. I think they switched out, so we had perhaps six different choices over the week. I think a standing list of 5 - 8 wines would be a big improvement.   Read Less
Sail Date: July 2014
Cruised as a family of 4 (2daughters aged 11 and 9) in an extended balcony room. 3rd bed was lounge and 4th was a trundle from under lounge. Room fairly cramped when beds set up. Balcony nice ane large, and perfect cruise to use balcony. ... Read More
Cruised as a family of 4 (2daughters aged 11 and 9) in an extended balcony room. 3rd bed was lounge and 4th was a trundle from under lounge. Room fairly cramped when beds set up. Balcony nice ane large, and perfect cruise to use balcony. Able to fit all clothes in drawers and above bed. Kids on their 5th cruise and less inclined to go to the fun factory except at nights. Spent mornings in ports, afternoons lying around pool - loved the celebrity policy of removing towels from deck chairs if not used in 1/2hour - ensured there were always plenty of deck chairs available. Kids preferred pool layouts and water slides on ncl. Found alcohol expensive so took advantage of happy hour where our favourite bartender salmon after us. Previously cruised with ncl and loved their regular laundry specials. No specials with celebrity and no machines on board - as a family of 4 it is too expensive at about $us50 a day to get washing done! Food great, bought specialty restaurant package, and especially enjoyed murano, but quite pricey. Although the ship had a lot of people on it, rarely felt crowded (lunch on sea day was mad, but otherwise all good). Had a great cruise overall. Read Less
Sail Date: June 2014
Our Adriatic Explorer/ Italian Flavours Cruise on Majesty 13-27th June 2014 was our first on Majesty and 14th Thomson cruise in 5 years. Our flight and transfer in Corfu were fast and efficient, but we were concerned to see long queues ... Read More
Our Adriatic Explorer/ Italian Flavours Cruise on Majesty 13-27th June 2014 was our first on Majesty and 14th Thomson cruise in 5 years. Our flight and transfer in Corfu were fast and efficient, but we were concerned to see long queues outside the Departures entrance to the airport. Two weeks later we were in such a queue for three-quarters of an hour, in sweltering heat, This airport is to be avoided!! The vessel is the newest in the fleet and has recently had some superb refurbishment to the Piazzo San Marco self-service restaurant and the addition of some cabin balconies. The ship was permanently cold but fortunately the aircon/heating in our small but cosy outside cabin on deck 4 was very efficient. The food was well below the standards previously experienced with Thomson with reduced menus, less sophisticated dishes, all presented cool/warm. Drinks service was slow and we were over-charged a full bottle of wine, which took time to remedy with Reception. Ice Cream (frozen yogurt?) - once freely available - can now only be obtained in the waiter-service restaurants or at the sales kiosk. The weather was variable, which Thomson can’t control, but with high winds developing they should have secured deck furniture before a sun-lounger blew down from sun-deck to pool-deck, injuring a passenger who required medical attention. As ever on sea days it was difficult to find a sun-bed and the policy of non-reserving was not effectively policed. The entertainment from Muzzik Unlimited and the Show Team was superb. Wi-fi is expensive onboard but we found it freely available in most ports. We found the first week excursions expensively lack-lustre and made our own arrangements during the second week The Captain made the briefest of announcements and appearances. I think we need to try another cruise company!!   Read Less
Sail Date: June 2014
This is our second cruise with Thomson having previously sailed on the "Dream" so we had a good idea of what to expect. We were late arriving in the evening and missed evening meal in the main restaurants but embarkation and ... Read More
This is our second cruise with Thomson having previously sailed on the "Dream" so we had a good idea of what to expect. We were late arriving in the evening and missed evening meal in the main restaurants but embarkation and setting up credit went smoothly so we were able to relax and have a drink before finding the restaurant open on top deck for a nice snack/supper. We have sailed in an outside cabin before but don't see much benefit in having the window so we chose inside (again). The cabin was a little on the small side but adequate and suitable for our means and kept spotlessly clean and tidy by the staff. The staff cleverly made towel decorations for the cabin each day and you had a chocolate waiting on your pillow. Television reception wasn't too bad but hardly had it on although I did watch a film (Saving Mr Banks) on one of the days I was keeping out of the sun - there are few places in which to escape the sun on deck and they soon get taken. My wife was glad she took her own hair dryer. Overall the food was excellent and you couldn't possibly go hungry as you were spoilt for choice each day for every meal. There was something for everyone and the six of us in our party could only complain about our clothes shrinking. I liked the cooked breakfast but my wife went for the selection of fruits, yoghurt and rabbit food. Again a good choice for lunch although the Seven Seas main restaurant doesn't open every day (not a problem) and there are plenty of healthier options which I chose to ignore. Evening meal is waiter service in the main restaurants and the waiters were kind enough to reserve a table for us in the naughty corner for the same time each evening in the Seven Seas. Menu's gave a good selection and as an alternative you could pay an extra £10 and have a T Bone/Rib Eye steak or King Prawn on skewers which we went for on the last night. Service was excellent and we would like to thank Roland and Poirot for making it a pleasurable dining experience. This was, no doubt, helped by the lovely Niki who kept the wine topped up for us. We found the red wine served at dinner very palatable but found it is exclusively produced for Thomson Cruising. We didn't feel the need to try the A la Carte restaurant so can't comment. Having been on a Thomson cruise before we new the entertainment would be good but this was excellent. The entertainment team done a brilliant job and they were so talented you would think you were in the West End - the shows were first class. In the last two evenings they deservedly received standing ovations for their rendition of Queen's Bohemian Rhapsody and their West End theatre tribute. Also the comedian, Maurice Grumbleweed, was also brilliant - his first show had us in tears. There was also entertainment up on deck during the day and the resident band were very good. There were also talented classical artists performing in the lounges if you fancied something more relaxing. If you're a party animal the nightclub/disco also looked a lot of fun and went on until the early hours after the shows had finished. The six of us in our party thoroughly enjoyed ourselves and we are now looking forward to the next Thomson cruise.   Read Less
Sail Date: June 2014
This was our first cruise, but the couple we went with have sailed numerous times, when we came out of check in , there was the ship , and she looked lovely. First impressions when we boarded was that they were very keen on using hand ... Read More
This was our first cruise, but the couple we went with have sailed numerous times, when we came out of check in , there was the ship , and she looked lovely. First impressions when we boarded was that they were very keen on using hand sanitiser, we were then directed to our cabin where our cases were waiting for us. The cabin was an outside plus, we asked for a double when we got in the cabin it was two singles, after talking to the cabin crew they soon changed it around. As I said we went with another couple, our favourite restaurant was the four seasons, we. Did try the seven seas but found the four seasons more friendly, and as we went there most night the staff kept our table for use, the service from the food and wine waiters were second to none. As far as the entertainment goes, it was brilliant, we went to every gig, those kids were great, and Kate the entertainment director was also brilliant. The "on board group " we're very good could listen to them all day. At the bars and lounge during the shows , The service from the waiters/waitresses was wonderful they were like eagles, looking to see if your glass was empty, the bar staff were brill, the ones that shone were Sam, Victor . My only bad comment and it's a very small one, is there was a bit of an atmosphere between the Ukrainians and the Philippine staff. The Captains Gala, was very processed, having to go through 3 lots of photo shoots, getting a glass of sparkling wine, did it once won't do it next time, but is a must for first time. The great thing about it , it's very British, and that is meant in a great way. Ie not American We had a meal in the "a la carte " restaurant, on the penultimate night, OMG that was well worth spending the £19.00 surplus per person. Look forward to seeing the Majesty next year.   Read Less
Sail Date: June 2014
We have been loyal Oceania travellers having completed 8 cruises on their three smaller ships Oceania did not send our documents to us, when enquiries were made they said we hadn't paid in full They had been paid totally in ... Read More
We have been loyal Oceania travellers having completed 8 cruises on their three smaller ships Oceania did not send our documents to us, when enquiries were made they said we hadn't paid in full They had been paid totally in February. We could not make reservations in specialty restaurants for same mixup. Also free wifi package had to be asked for as we also we're not given this benefit although entitled. We looked forward to sailing on Insignia again especially having the new upgrade. The common areas looked refreshed, such as pool furniture, paintwork and curtains but the money must have been spent on the infrastructure and mechanics. On second last day of this cruise we found the pool emptied but full of all the furniture which had occurred during the night by crew. Arrived in Venice that morning to have huge crane and team of workers using very noisy machinery take over the ninth level. There had been no apologies or information to the passengers. The other thing we found different to previous sailings was there were quite a few families with very young children needing pushers and high hairs in the public areas. The school age children were all enjoying the pool and took over the spas, even though the signs say "no children under age " in spas. This was not enforced. Another thing not enforced, as promoted by Oceania, was the dress code. Tee shirts and shorts in MDR, Bathers with flimsy wraps in terrace cafe. The waves bar is for all casual diners! OVERALL VERY DISAPPOINTING!   Read Less
Sail Date: June 2014
Have just returned from the Italian Flavours cruise. Arrived at Corfu airport to find it is still as desperate as ever,never mind, Thomson people there to sort passengers onto the coaches.(Unlike Gatwick where there was not a Thomson rep ... Read More
Have just returned from the Italian Flavours cruise. Arrived at Corfu airport to find it is still as desperate as ever,never mind, Thomson people there to sort passengers onto the coaches.(Unlike Gatwick where there was not a Thomson rep to be seen, cost cutting!) Arrived at the ship and were quickly processed and on board. Our cases beat us to our cabin, much quicker than other Thomson ships we have been on. We had pre booked an outside plus cabin on deck 6, big mistake. Cabin 612 is above the piano bar, not much noise you would think but the pianist would sing, play guitar and the harmonica through a very loud microphone, till 1am every morning. He may as well have been in the cabin with us, the din was terrible. I complained to reception and they offered us ear plugs, there were no spare cabins. We had booked on some trips and they were all morning starts, 7.45, 8.00, and 9.00, for two of them we had to get up at 6.15am. By the end of the week we were exhausted. The food was good in the Seven Sea's etc but we did use the Bistro Restaurant one night for a £20 supplement per person. This was very good but I thought the price a little high. Entertainment wise it was fantastic, the show team was the best we have ever seen, worthy of one of the big cruise lines. It was the usual scramble for a seat but it was worth the effort. Also the resident band Music Unlimited were excellent particularly the female singer, forget the X Factor, she would beat them all hands down. The crew were very good, more attentive than the Dream, nearly as good as the old Destiny. On board were the usual" towels on the sun bed gang," 7.00am, some of them, but you have to get used to that I suppose. All in all we enjoyed the cruise, the trips were good, condition of the ship is good, cabins good for size, and all crew were brilliant! Such a shame we were so tired most of week!!!! Read Less

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