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4,741 Hawaii Cruise Reviews

We chose this cruise for the itinerary. We could not afford to take 15 days to sail from the Mainland. We spent a day and a half at a resort, sightseeing Honolulu, and boarded the Pride of America on Saturday, 27 Apr. We found the crew ... Read More
We chose this cruise for the itinerary. We could not afford to take 15 days to sail from the Mainland. We spent a day and a half at a resort, sightseeing Honolulu, and boarded the Pride of America on Saturday, 27 Apr. We found the crew to be very nice and friendly when you smiled at them and gave a greeting sorts. They smiled back. Funny how that works. Every job has a grumpy day so... If we ever go again, we will not do a bus tour. We did one on Maui and even though it was interesting, we we subjected to the Cries of the Angry Adolescent Tourist. The other islands we stopped at, we rented a car. That is by far the best way to see 'stuff'. It's all beautify. However, there are those who will choose the bus tour but be prepared, it is expensive. It's Hawaii, everything is expensive, just plan for it. The ports we stopped at were not a typical cruise port with cute kiosks to shop at; that most are expecting to see. They are working harbors. When you leave the ship, that's where the magic happens. We ate at three of the specialty restaurants; Cagney's Steakhouse, The Moderno (churriscaria) and Teppanyaki. The food was outstanding in all three, but at the Teppanyaki, the chef was extremely entertaining. A true showman! Because we were in a suite, we ate breakfast and sometimes lunch at Cagney's Steakhouse. It was a set menu daily. But, it was not as crowded. All in all, the we would do this cruise again. Read Less
Sail Date April 2019
My husband and I booked a 2 bedroom suite 1078 due to Granny was supposed to come. She felt to tired and didn’t go she is 89 and just recovering from a stroke. Soo... we had a huge beautiful suite with Peter Kande as our butler and G as ... Read More
My husband and I booked a 2 bedroom suite 1078 due to Granny was supposed to come. She felt to tired and didn’t go she is 89 and just recovering from a stroke. Soo... we had a huge beautiful suite with Peter Kande as our butler and G as our steward they both were freakin’ great always having canapés and fresh fruit every day and even cleaned my shoe I left behind cause I stepped in something!! Also kept Coffee stocked and met every request. We had shore excursions every port and we were busy but Peter and G kept us on track and not overwhelmed. We even had room service with no fee and Breakfast at Cagney’s every morning was amazing and the staff was great! Taylor was the hostess or head person anyway she was my favorite. Gold Rush was a great place for a drink at the end of the day. Read Less
Sail Date April 2019
We took NCL Pride of America for a 40th birthday celebration and it didn’t disappoint. (Almost) everything was fantastic. Would highly recommend anyone interested in an overview of the main HI islands take this cruise, then do a deep ... Read More
We took NCL Pride of America for a 40th birthday celebration and it didn’t disappoint. (Almost) everything was fantastic. Would highly recommend anyone interested in an overview of the main HI islands take this cruise, then do a deep dive later on their favorite island. The food was mostly very good, with the exception of the embarkation day meal in the Aloha Cafe and anything at the Key West Bar and Grill. The specialty restaurants do a better job overall but Liberty, Skyline and East Meets West we’re also quite good. The entertainment was sweetly hokey but fun, and the production crew is very talented. Also enjoyed the Hawaiian-centric activities led by Kaulana, they were fun and informative. Speaking of crew, both Casey’s in Jefferson’s Bistro were fantastic, as was most of the rest of the crew we interacted with. In most cases they were far friendlier than our fellow passengers! The only exception was our interaction with the “internet manager”, while I am sure she gets the same dumb questions every week, she should never come across as dismissive or condescending, which she did. Read Less
Sail Date April 2019
We love aft facing balconies and 9 out of 10 times you will find us in one. The ship is quaint. Not too big or small, easy to learn. Bed was not at all comfortable. Shower small but water pressure and temp was great. Colors were ... Read More
We love aft facing balconies and 9 out of 10 times you will find us in one. The ship is quaint. Not too big or small, easy to learn. Bed was not at all comfortable. Shower small but water pressure and temp was great. Colors were soothing. Found the staff to be very nice and attentive. Food was adequate. Nothing really special but not terrible. Entertainment was ok. They need to get rid of the minibar items like most of the other cruise lines. Best blackout curtains on the seas! Water packages were crazy pricey. And the drink packages are priced terribly high. We were not fortunate to receive those free. Specialty dining is a must in our opinion. Since the Iridescent if America is the only game in town for sailing from and back to Honolulu you have to be willing to pay a premium for this cruise. It's not a cruise I wish to repeat for that price. Read Less
Sail Date April 2019
This cruise was a gift from our son and it was the best cruise we have been on. We sailed on the "Pride of America" and stayed in cabin #12006. The cabin was in impeccable and exquisite. The balcony held 4 chaise lounge ... Read More
This cruise was a gift from our son and it was the best cruise we have been on. We sailed on the "Pride of America" and stayed in cabin #12006. The cabin was in impeccable and exquisite. The balcony held 4 chaise lounge chairs, a table with 4 chairs and a jacuzzi. The main highlight of the cruise was the Renewal Vow Ceremony. Everyone who participated made it a very special day. Ellen, our butler, exceeded her duties and became our friend. The special dining was excellent in service, the food presentation was very appealing and an A+ in taste. All of the entertainment was great, The dance contest and the Las Vegas show were the highlights. There aren't enough words to say about the service from the staff. Everyone was very welcoming, friendly and showed warmth, kindliness and proved to be very genial. Embarkation and disembarkation went very smoothly. The ports and shore excursions were good with our favorites being the Blue Hawaiian helicopter in Kauai and UFO parasaiing in Maui. We were treated like royality. It was great having two stressfree weeks. We highly recommend this cruise iine. Read Less
Sail Date April 2019
45 trips with Princess, and the food was not as good as any of our previous cruises. The last show was very good, but the rest were old and older. Met an officer and we talked about the cruise and told him of our thoughts about the food. ... Read More
45 trips with Princess, and the food was not as good as any of our previous cruises. The last show was very good, but the rest were old and older. Met an officer and we talked about the cruise and told him of our thoughts about the food. He said the home office had cut costs for food to a level where the ship could not buy as much as they wanted. I told him we were on the Caribbean Princess in Jan.and that ship was super. He said there had been a problem two years ago, and the company had 4 new production shows on that ship as well as the largest food expense per person in the fleet, trying to bring the ship up to a proper level in the public eye.The Grand needs work! The main show-room had a problem. The center section (where we sat) had water landing on the seats from above. They said they knew about it but nothing seemed to change. As usual, the crew was always very friendly and helpful and we even recognized some of the crew from previous cruises. We both did a lot of reading and enjoyed meeting and talking to a lot of interesting and knowledgeable people from many walks of life. The wait staff did the best they could under the circumstances, but believe it or not, we both lost weight on this cruise!! So much for the food! Since we have taken this cruise several times we only did one shore excursion and had a wonderful day in in Maui. We have always felt that Princess gives the passenger the best value for the buck and we will use them again but we do not intend to go cruising on the Grand Princess any time soon. Read Less
Sail Date April 2019
Hawaii round trip from S.F. a Ideal itinerary. Food in dining rooms have become Nothing to brag about. A surprise to us from a Princess product. Horizon court has a good selection, Drinks are now offered in Smaller Glasses instead of a ... Read More
Hawaii round trip from S.F. a Ideal itinerary. Food in dining rooms have become Nothing to brag about. A surprise to us from a Princess product. Horizon court has a good selection, Drinks are now offered in Smaller Glasses instead of a regular glass. Why ? Guess they want you to order more and keep the dish washer busy. Service in the Horizon lacks as employees seem to have a attitude. Ship does show its wear and age, surprised after the dry dock it was in weeks before we sailed. Must be more important to upgrade the medallion system and newer TV's , rather than older worn furniture, water pipes and overall the skeleton of the ship. Major problem in room as the Toilet did not flush and slow response to rectify the situation, after an hour I called front desk and asked for an estimated arrival of maintenance personal, as well as notifying them that it sounds as if water is running down the interior of the walls. Wife was going to use facilities elsewhere when she saw Water poring down the Elevator door, maintenance was busy everywhere. Note elevator were taken out of service (caused a bottleneck of people trying to go up or down). Electrical systems were effected and floors on effected elevators need replacement now. Entertainment on board was nothing to brag about, mostly ships dancers and band. Magician was the best venue. The "Come Back New" motto was definitely not part of this cruise. Is it all about cost cutting ? Maybe so, But losing loyal customers may be the end result. Read Less
Sail Date April 2019
Club Grazie Palazzo Venetian gifted me this cruise. I am thankful as it was a great restful vacation. We chose it as it had a lot of restful sea days and princess cruise slogan is come back new and the relaxation and fabulous beds ... Read More
Club Grazie Palazzo Venetian gifted me this cruise. I am thankful as it was a great restful vacation. We chose it as it had a lot of restful sea days and princess cruise slogan is come back new and the relaxation and fabulous beds ensured that. We were pampered the whole trip and the service cannot be exceeded anywhere else. Mauii was great to walk around and touch toes in ocean. The plantation farm train ride and waterfall viewing in Kauai was great fun, feeding baby pigs and seeing chickens everywhere The botanical garden and waterfall tour in hilo was great. In Honolulu you can't get close enough to memorial which is a bummer but still great to review the history and honor our fallen military. Stopping in Ensenada to pick up handmade purses was a bonus. The food service on this cruise was the best I have ever encountered anywhere. Princess Cruise should be proud of all these employees. Read Less
Sail Date April 2019
We chose this cruise because we wanted to see all the Hawaiian islands which we did accomplish. However, upon returning Norwegian double charged our credit card, when I called for resolution they explained they put a hold on certain ... Read More
We chose this cruise because we wanted to see all the Hawaiian islands which we did accomplish. However, upon returning Norwegian double charged our credit card, when I called for resolution they explained they put a hold on certain percentage of what you spent meanwhile they charged me full amount of bill. When I asked them to remove they stated nothing they could do but wait three days. Meanwhile these funds are tied up until this waiting period is over!!! Less than helpful will never cruise with them again. Overall ship was ok but disappointed no Hawaiian decor just was a plain old cruise decor. They only served Hawaiian cuisine on the last night of the cruise which was great, the rest was boring cruise cuisine, less than thrilling. Pasta is often undercooked, repeatative buffet menu. Tv in the room only worked half the time when I called they told me just to unplug and that should fix it which it didn’t so I just gave up! Most staff was pleasant but bar staff did minimal to impress. They know gratuity is included so they do very little to go out of there way except for Waikiki bar, the only bartender who appears to know how to make a really good drink and was very personable. Gratuity charged and overpriced drinks not worth it Read Less
Sail Date April 2019
We picked this cruise since we didn't want to spend days on a ship sailing from the west coast. The itinerary was amazing. Some general tips to help make your trip more enjoyable. Daily drink specials save you money on your alcohol ... Read More
We picked this cruise since we didn't want to spend days on a ship sailing from the west coast. The itinerary was amazing. Some general tips to help make your trip more enjoyable. Daily drink specials save you money on your alcohol bill, getting the bottled water delivered to your room is a big time saver, nix the transportation package. You can get a uber, lyft or taxi for a few bucks and save yourself time and money. Unless you are a foodie, don't bother with the dining package but it would be worth it if you are, since the restaurants are fabulous, especially Cagney's. Pro tip, even if you are eating in the main dining room (on floor 5), make reservations, it eliminates a wait, you can do this on the first day at guest services on floor 5. The breakfast buffet is good, it gets very crowded after 8am, if you want an omelet go early. I read some reviews that the employees were rude and unprofessional, that wasn't our experience at all. If you treat people with respect they will treat you with respect in return. Regarding going ashore; we booked rental cars in each port to explorer the islands on our own. Since you have to go to the airport to pick up your car, make sure your rental company offers transportation to and from the cruise ship, this saves you $15-20 on taxi/uber each way. Spend the money to rent a Jeep Wrangler. You are going up mountains, driving on sand and some of the most amazing spots are hard to get to in a regular car. Plus you can make your own parking spots in some of the more tourist heavy locations. If your goal is to stay on the ship and not enjoy the islands the isn't the cruise for you. The ship is smaller without all the bells and whistle of the larger ships. But it is clean and fit our needs perfectly. Also, make sure to stay on the Port side. Each port of call is just an industrial park so the view isn't worth it, looking out into the water would be. Plus sailing along the Napali Coast, you would need to be on the port side. Unlike some reviews I read, maybe for our cruise he went the opposite way, but I was disappointed I couldn't enjoy the coast from my balcony. I always get a balcony when I sail, but we would have been ok without one, since you are in port every day. We got the internet package, which was over $200 per person, per device. It was nice in the evening to have access to the ship's wifi, but since you are in port everyday, we really didn't need it (or could have just gotten it on one device). I can't stress enough how amazing it was to see all of the islands. As a first time traveling to Hawaii, this was the ultimate vacation. Now I know what islands I would come back to (Kauai and Maui) and what islands I would skip (big island of Hawaii and Oahu). Read Less
Sail Date April 2019
My husband and I were split. I wanted to travel to Hawaii and rent a house/condo and do some island hopping so we could spend more time in each place and he wanted to cruise. The NCL Pride of America offered a bit of both. We spent two ... Read More
My husband and I were split. I wanted to travel to Hawaii and rent a house/condo and do some island hopping so we could spend more time in each place and he wanted to cruise. The NCL Pride of America offered a bit of both. We spent two nights in ports, so you didn't have that rush to get back to the boat which was a nice change of pace. The ship was clean and well-maintained, but the stateroom was a little smaller than other cruise lines. There was plenty of room to spread out and enjoy yourself. Overall the cruise was a great experience and I would highly recommend it. This was our first time cruising NCL, so things were a little different. First is the "anytime dining." We prefer to have a reservation, sit at the same table each night and get to know the wait staff. Here you sit somewhere different every night, even in the same restaurant. We learned once you get on board that you can make reservations at all of the restaurants (except buffet), but you sit at a different table each night. And note, the times fill up quickly, so don't delay if you want a specific time. Turned out to still be really fun because the wait staff were delightful! We met waiters and waitresses from all over the US and they remembered us from night to night. They would come over to our new table and greet us and ask about our day. One staff member saw us in port and yelled to us "Hey, North Carolina friends..." and then came to talk to us. She didn't have to take her limited shore time to say hi, but she did. Another member of the wait staff is Turkish and my mother speaks Turkish, so they spoke to each other for days. I say all of this to emphasize that the personal touch was still there. There were a variety of activities during the day and evening that appealed to a variety of age groups and interests. We particularly enjoyed the piano entertainer/singer as he played music from the 50s to the 90s. It was great because the age range on the boat varied by that or more! We were a little disappointed in a few of the other entertainment options. The show times also made it tough for people who choose to eat a little later. We often dined at 7:30 which meant we couldn't see the later shows at 8 or 8:30 p.m. Yes, we could have chosen to eat earlier or quickly, but we like to hang by the pool until around 4 or 4:30 p.m., go back and take a nap, then get ready for dinner and have a drink before going into the dining room. And clearly, based on what times were available when we tried to make reservations, many others preferred to dine a little later, too. So this wasn't just us. Napa Wine Bar was a delightful place to have a quiet drink and chat before dinner! It was dark and quiet so it really helped set the mood for a relaxing dinner. Our 14 year old son is a sports fanatic, so he enjoyed dropping by the Gold Rush Saloon to check sports scores from time-to-time. The back pool bar also had a TV and we were able to keep an eye on the NFL draft from there. Another disappointment was that they put a great guitar player in the Gold Rush Saloon and that was a poor choice. TVs were on with sports and people were rowdy, so you couldn't hear him. He would have been much better somewhere else. We learned while on the ship that because it sails under the US flag, 75% of the crew members are US citizens. Just an interesting fact since most other ships employ crew members from many different countries. We enjoyed meeting crew members from NC (our home state) and hearing their stories about why they chose to work on a cruise ships when we asked. My parents also traveled with us. My father is a Vietnam veteran and really appreciated the veteran reception the ship hosted. He said there weren't many people there, but it was a nice way to recognize their service and meet others on the ship who also served. There are PLENTY of shore excursions designed to meet your interests, so you are never at a loss for things to do. However, they are pricey. In most ports you can find the exact same excursion for much less if you are willing to do a little legwork. We talked to a lot of people who rented a car in port and did their own exploring. In Hawaii (Hilo I think), there was a Hop On Hop Off bus for $20 that made 7 or 8 stops. A lot of people did this and really enjoyed it! We chose one excursion a day and did most of them in the morning. We were up anyway since we are from the east coast. We would get back to the ship by 12:30 or 1:30 p.m. and that allowed us time to eat and still get some pool/relaxation time every day. We went rappelling down the waterfalls. Note here - this is a level 3 activity and it was every bit of that! IF YOU AREN'T IN GOOD SHAPE, DO NOT sign up for this. But if you are in good shape and looking for an adventure, this is a great one. Beautiful views and super fun guides! Our 14 year old son did this with us and LOVED IT! There are several opportunities to take a helicopter tour. We did ours over Kilauea. I was expecting a smoking/lava volcano and that is NOT what we got, but we are still glad we did it. We saw an older volcano that had the smoke plumes coming out of the top, but Kilauea was just a small fissure and none of them had any lava or red/glowing rocks like you see in the pics. The views were spectacular, the guide gave us so much history about the Volcano National Park and the volcanos within the park and could answer all of our questions. We also went around some of the coastal areas and the views were fabulous! Other excursions included zip lining in Kauai, the mud bugs(ATV) in Kauai, a bus trip up to the Haleakala volcano, and snorkeling and dolphin trip in Kona where we saw 4 or 5 different pods of spinner and bottlenose dolphins right there at our boat! The trip up to Haleakala included a long, hairpin turns filled road. If you easily get motion sick, take some ginger candy and motion sickness pills. The ride up they gave you multiple opportunities to get off the bus and walk around, but there are no stops on the way down. Two people on our bus got sick coming back down. The mud bugs were fun, but it hadn't rained much so the trip was very dusty and pricey. Definitely one you can book on your own. But boy the views were awesome! Lots of movies filmed within the craters where we were traveling, including Jurassic Park and Jurassic World. Finally to the point of the second part of my review title...the extra charges. We paid for everything up front, or so we thought. Once we got on board, both my husband and father checked our accounts. We discovered that you still have to pay taxes on all of your drinks (usually about $0.50/drink) AND you pay $15+ a day/person for tips. We knew we had paid a service charge up front. When we went to guest relations, they explained that was for food and beverage. The other $15+/person/day is for the rest of the cruise staff. We certainly don't mind tipping but that was NOT made clear up front, nor do we recall seeing anything about that on the website. We ended up paying several hundred $$ extra that we weren't aware of. It isn't a big deal for us, but if you have a budget, make note of this and plan accordingly. The other pain point we had was disembarkation. What a cluster compared to other ships. First, you could select your departure time by picking up colored tags. That's great except they put the tags out on Thursday night at 6 p.m. when 1/3 of the ship's passengers were off at the luau. On Sat. morning, we woke up to lines snaking down the halls and room corridors with people and their gigantic suitcases all trying to get on the elevators to go down to the departure floor. The ship offers to take your luggage and you pick it up in the terminal, but it looked like half the ship chose to keep their bags and take them off personally. You couldn't move around all the people and luggage. My parents had an excursion that morning back in Honolulu and barely made it because they were stuck on the stairs for more than 30 min. No one from the ship offered to help them get off and make their tour. As for my family, we chose to put our luggage outside the door Friday night and let the ship's crew handle it for us. So we waited patiently for our disembarkation color to be called...and we waited...and we waited. They kept calling other colors, but never called orange. Finally they put an all call out for any passengers remaining on the boat to leave now. Several of us looked at each other and realized that we were all orange and they never called our color. So we left the ship and went to get our luggage. Three of our four suitcases were there, but one was missing. We filed a report before leaving and it's now 48 hours later and no word from anyone. I looked at our report yesterday when we got home and at the bottom is says, "Don't call us..." and if they don't find our luggage in 7 days they will email us and tell us how to file a claim, but we will only get $100 back for our loss. That suitcase included most of my dinner dresses, a pair of Jack Rogers sandals and another pair of shoes, at least 3 pairs of my shorts and several of our bathing suits, plus other items that I just haven't discovered yet. $100 won't touch the replacement cost for those items. We've also cruised Royal Caribbean and Princess. At the end of the day, if we have a choice, we'll likely go back to one of those. But for this trip, NCL offered the best option. You didn't waste 3-4 days sailing from LA to HI before getting to land. We were able to spend 7 full days on the islands and really take advantage of the beauty and splendor of Hawaii! Bottom line...take the trip! You will love it! Read Less
Sail Date April 2019
Pride of America: The good, the great, and the needs work I would like to start by saying we loved the cruise and would definitely go again. I was going to use the old "good bad and ugly" cliche but none of it was bad or ugly. ... Read More
Pride of America: The good, the great, and the needs work I would like to start by saying we loved the cruise and would definitely go again. I was going to use the old "good bad and ugly" cliche but none of it was bad or ugly. I would also like to address those who say that the service isn't as good on this ship because of the 75% American crew, we found this to be far from the case. Our room steward was excellent, main dining room staff was on point, and guest services staff were very friendly, in fact more friendly than we've encountered on other ships. Any problems we experienced were due to organization or layout issues (more on that later.) Our free at sea package included a pre-cruise hotel night in Oahu at the Hyatt Regency and also free air from San Diego. We live in Atlanta but were able to get flights to San Diego with hotel for less than NCL was offering at the time. The transfers were $45PP which included all three stops (to hotel, to ship and to airport.) The flight was non-stop on Alaska Air, we got our flight details from NCL with 50 days to go. Initially we were not able to get seats together without paying an extra charge but a few days before the flight they released some of the premium seats so we were able to make a last minute change. An NCL agent greeted us at baggage claim, but due to traffic and several incoming flights it took over an hour before we were on the bus and then another 45 minutes to the hotels (there was one stop before ours.) We spent a lot of time standing around at the baggage claim and it was a fairly long walk to the bus. No problem for us but be aware if you have mobility issues. The bus pickup area had plenty of seating and it would have been nice if they would have directed us there before waiting for the other flights but once we were at our hotel check in went smoothly and there were no issues with the reservations or flights. We were instructed at check in to our room at the Hyatt that we should stop by the NCL desk set up at the hotel and where to find it. Our transfer to the ship went much more smoothly than the one from the airport. Two large buses met us at the hotel, there were much smaller ones at the airport. We left the hotel at 11:30 and it took about 20 minutes to get to the ship. Embarkation was a breeze, probably one of the easiest ever. We were on the ship before 1 and had a nice lunch and cocktails at the Key West Grille overlooking the pool. My Aunt was traveling with us as well as my Sister and her family. We had initially booked two obstructed ocean view rooms on deck 7 but my wife and I were able to upgrade bid to a balcony on deck 9. My sister did not win her bid, we assume because she had four in her room and most of the balcony rooms are for 3. My Aunt had one of the four studio rooms on board. The rooms are similar in size to the Jewel class except for the Studio which was slightly larger than her room on the Escape. The studio lounge was fairly laughable (a windowless room with four chairs) although they did serve coffee and pastries every morning. They called staterooms by deck, I have not experienced this on other cruises, they were usually all ready at once. Our deck(9) was the last to be called so we didn't get to our room until after 3. Our room was very clean and everything was in good working order. The OV and balcony room did not have nearly as much storage as on Jewel or Breakaway class but the studio was comparable and actually had a larger refrigerator and shower than our room. The fixtures aren't the same as the other ships (no adjustable shower head) and there was also very little shelving and some sort of odd stainless serving dish used for a trash can. The balcony was also rather small but had two seats, foot rests and a small table and was very nice while at sea. Besides the layout and storage issues the cabin was comfortable and roomy enough for 2 people. There are two main dining rooms on Pride of America (Liberty and Skyline) and they are on top of each other on decks 5 and 6 aft. It is easier to get to Skyline from the deck 5 elevators and if you are coming from the mid section you have to enter Liberty from the promenade deck. Also you will sometimes have people standing in front of the windows at Liberty. This didn't bother us but the other ships we've been on had the promenade or waterfront decks above the MDR so there was nothing to block the view. Both dining rooms have very nice decor and the service and food were excellent in both. The menu was the usual NCL fare with a standard menu and specials every night. I always like the steak and fries but I especially enjoyed the Asian style pork and cabbage. We only did one up-charge restaurant-Teppenyaki- had a great chef and excellent food. The Teppenyaki is larger than the Jewel class, the ones on Jade and Pearl tend to get overly loud due to the small size which was not the case on POA. We did not have the dining package so we did not make reservations for any other restaurants although I recommend doing so in advance of the cruise. We tried to get in to Jefferson's Bistro several nights and could not get a seating time that was good for us. The buffet layout and food choices were similar to Jewel class and the ship also has very nice outdoor and indoor seating but the placement of the bar and drink stations created traffic issues during busy times. The gold rush saloon is right next to the buffet and was the quiet zone for breakfast and also late-riser's breakfast and had tea time every day around 4. Cadillac Diner is similar to O'Sheehan's on other ships and was open 24 hours and also had self-service coffee all day. Activities were similar to other ships although some of them did not have as much production effort. This is a very port intensive cruise with two overnight stops and no sea days and it is reflected in the daily offerings. The morning trivia was at the John Adam's coffee bar and the MC did not have a microphone. The afternoon and evening trivias were usually at Mardi-Gras which is similar to bliss lounge on other ships and was also where the white hot party and sock-hop took place. We also saw deal or no deal, not so newly wed and some other activities listed in the Freestyle Daily but we were in port most days so we did not spend much time on the ship during the day. The cruise director's staff were all a lot of fun although we did not see much of the cruise director (again we were off the ship a lot.) We only saw one main theater show, Lights, Camera, Music which was good but not great. There were shows every night but we were usually too tired to go after being in port all day. The pool and sun decks are very large and there was no shortage of lounge chairs even after all-aboard. There is also a small oasis pool and bar in the back of the ship which was quiet and usually had no children, probably because it is also the only smoking area. The last day there was a very nice pool side BBQ for lunch and we watched an officers VS guests water volleyball game, the officers were all in uniform while in the pool. Unfortunately I did not have my camera for that but it was a lot of fun to watch. We did not do any ship excursions, it is very easy to rent a car or take a shuttle or walk to shopping in every port. Getting on and off the ship was easy in every port except Maui which has a very long walk through the pedestrian area with double fencing around the path. The shuttles are a lot closer than trying to exit the port through the pedestrian walk way but besides that Maui was easy to explore, we did Lahaina on day 1 and half way to Hana on day 2. Hilo was a shorter walk through the pedestrian area. Kona is a tender port so we did not rent a car there. Kona has the best shopping of all the ports within walking distance although also very nice shops in Lahaina on Maui. Kauai had the easiest walk and had overnight parking at the local strip mall with a shuttle for the rental car ($20.00 fee.) ...And now for the "needs work part: The ship itself is very beautiful but is showing age in a few areas. The railing on our balcony was badly in need of varnish. They were working on the railings on the pool deck while we were in port and replaced a few of them. I will also add that it rocks more than any ship I've been on. Nothing terrible but when we cruised in 2007 on what was then the Pride of Hawaii (now the Jade) the ship did not rock as much. Disembarkation was chaotic and probably the worst of any cruise I've been on. Due to some sort of mechanical issue with the gangway we had to disembark on deck 3. Although they made several announcements there were people clogging decks 4 and 5 and traffic jams on the forward and mid stairwells. The last transfer was at 9:30, we were on one of the earlier ones but getting off the ship itself was a nightmare. I feel that in spite of the mechanical issue which could not be helped, the staff could have done a better job of directing people off the ship and had more people been encouraged to checked their bags it would have gone smoother. The baggage claim area is large and once we were off the ship things got more organized. The agent had our name on a register and we were directed to our transfer. Overall we loved the cruise and had a great time but I missed being on a Jewel class ship. I think it's a matter of preference and sentiment because that was our first and best cruise and was also our honeymoon so I will always have a soft spot for the Jade. We might try one of the longer Jewel class cruises to Hawaii in the future but I would definitely cruise on POA again. Read Less
Sail Date April 2019
I chose Pride of America because I’m an NCL cruiser. I know what I’m going to get with NCL. I also travel suite or Haven class, and I think that makes all the difference. Easy embarkation and disembarkation, escorted right through. ... Read More
I chose Pride of America because I’m an NCL cruiser. I know what I’m going to get with NCL. I also travel suite or Haven class, and I think that makes all the difference. Easy embarkation and disembarkation, escorted right through. The speciality restaurants reserved for suite guests are outstanding. My suite was perfect, with a wide deck so my lounge chair faced the ocean straight on. My suite was 12008. Entertainment was very good, especially the last night, the Las Vegas review. The cabin staff was great, as was the butler and the concierge, although I really didn’t make use of either of those gentlemen. All the specialty restaurants were excellent, but I also enjoyed East Meets West, and the buffet for certain things. The tours were excellent. I took two helicopter tours which were amazing. The land tours was informative and fun. All the guides were good. I took 8 NCL tours. I saw and did everything I wanted to do. The luau and the Manor House dinner was excellent with seats right up front. I would recommend the cruise to anyone and everyone, but I don’t see myself going again. I live in Florida, and that’s a long flight. But, I saw and did everything there was to see and do. My memories will be with me forever. I’m 73, and I traveled by myself. NCL is the best line, in my opinion. My only small complaint was, since a pre cruise hotel was included in my package, the shuttle from the airport should have been included in that package. Strange airport, I had to get a taxi on my own. $45. The shuttle should not be tied to the air reservation. I shouldn’t be penalized for securing my own air. I still love NCL. Read Less
Sail Date April 2019
We had a great experience on Infinity last Halloween, and were incredibly surprised at the drop in quality, exterior maintenance, and staffing shortages. I would give this review a 3/5, if not for the indifference and shortness at guest ... Read More
We had a great experience on Infinity last Halloween, and were incredibly surprised at the drop in quality, exterior maintenance, and staffing shortages. I would give this review a 3/5, if not for the indifference and shortness at guest services, to a problem that may have been partially their fault. Excessive rust on the lower hull, and tender steps that I feel should be kept dry, freshly painted, with weather strips. The beds are not bad, but have seen better days. Some meals in Blu were delicious, some were a blatant drop in quality. The bread became stale halfway though, and may have been baking every other day. Hummus and Cheese spreads got replaced by pureed corn, beets, peas, and carrots. Nearly no vegetables, a garnish of broccoli or asparagus was a rare find. While the dining staff were very professional and worked their all, it was obvious that they were understaffed and rushed. Oceanview Cafe was an even bigger letdown. Too much was lukewarm or tasted off, cuts to ingredients. Gone is the wok, and the sauces for the fresh pasta station are not nearly as good. The last night of our cruise, they introduced mixed frozen vegetables. The interior of the ship was nice, our first time on Solstice Class. I liked the cruise director, Cafe Al Bacio, guest performances from Hawaii, and our lunch in Murano (though our neighbors got under-cooked lobster). I liked the Spa and Persian Garden, though the receptionist was playing head games with passengers over their names. Read Less
Sail Date April 2019
We had done this cruise before on the Solstice three years ago, had seen all the sights, and stayed in Lahaina and Waikiki for several weeks some time ago. So we merely wanted some R&R, good food, originating in Vancouver, some ... Read More
We had done this cruise before on the Solstice three years ago, had seen all the sights, and stayed in Lahaina and Waikiki for several weeks some time ago. So we merely wanted some R&R, good food, originating in Vancouver, some sunshine, and were not interested in organised shore excursions. We got exactly what we paid for. Embarkation at Vancouver took much longer then we expected. Disembarkation at Honolulu was OK. I particularly enjoy Celebrity's English breakfasts and the variety in the buffet at other times, especially the cheese selection in the afternoons. The MDR - and the service there - was excellent, though one or two evenings we couldn't get the early time we preferred. One night in the buffet I complained about the poor quality of a prime rib, as did the passengers at the next table. Qsine was a gimmick and the food not particularly good. The ship's facilities, pools and public areas are excellent throughout. The entertainment in the theatre was excellent, as were the violin/cello couple from Ukraine(?) in one of the bars. I am no fan of Polynesian music but the group from Lahaina were very good. I asked for copies of the daily news summary Celebrity used to have available at the Guest Relations desk from Canada, UK and US. “Sorry sir, we don’t have them any more – gone paperless sir.” So I asked about the distribution of their daily on-board program on paper every day when they could just as easily be distributed to guests on the web or by email or posted on the in-room TV. Answer came there none. Not quite so paperless after all? The “James Bond style” safety video shown at the beginning of the cruise was ineffective and, even worse, insulting to many guests. They told me so because I asked them. Many people were little the wiser when it was all over. Two guests who had cruised in double figures with Celebrity and other lines told me they learned nothing and that it was pathetic compared with Celebrity’s competitors. I suggest that Celebrity change this program immediately, fire the producer responsible and the senior safety officer who approved it. Safety aboard is a serious matter. We are not particularly demanding of our stewards but our steward (Sijas, from India) was very attentive and looked after us very well. The lettering on the staff name/country badges is far too small to be legible by the guests. They are thus quite useless for the purpose intended. Read Less
Sail Date April 2019
While the declining quality in food, decreased staffing, and lowered standards of maintenance was bad enough to make me question my decision to sail with Celebrity, the overall cherry on top that pushed me in deciding that I will never ... Read More
While the declining quality in food, decreased staffing, and lowered standards of maintenance was bad enough to make me question my decision to sail with Celebrity, the overall cherry on top that pushed me in deciding that I will never sail this line again was my experience with two falls in less than 30 seconds while descending the very wet and slippery stairs down to the tender in front of approximately half a dozen crew members. For the record, I had both hands on the railings, which is why I have pulled muscles and a wrenched back, rather than a cracked skull. At no point did any crew member ask if I had hit my head, did I think that I should get checked out, or even ask my name and cabin number, much less the names and cabin numbers for any of the people that had seen me fall. When I went to make a report to guest services, the woman at the desk was completely indifferent to what had happened, asking "Is that it?" and immediately waving the next guest forward. Quite frankly I found the complete lack of concern for passenger safety to be appalling. Also, my experience with staff at the Persian Garden was, shall we say, interesting. I don't think that I have ever been corrected quite so directly on how to pronounce my own name before. The cabin was nice, although the door opening the opposite direction of every other cruise ship cabin that I have ever been in took some getting used to, and the storage space would have been great for a seven day cruise, but a little tight for a twelve day cruise. Also, the outlet situation was a little tight. Here we are in 2019, and nearly everyone travels with cell phones, laptops and/or tablets, e-readers, cameras, etc., and there are a grand total of two sockets in the entire cabin. Also, nightstands with usable drawers would have been nice. Activities wise, this may be the scantiest collection of sea day activities that I have ever seen. Normally on sea days, the difficulty is in deciding what to do. On this cruise, my e-reader got more of a workout. Read Less
Sail Date April 2019
This cruise took us too Hawaii, of which we have not been. Also it gave us a taste of Celebrity as we have never sailed Celebrity before. And was not too pricey. Overall, seemed like the perfect cruise. For this cruise we booked an ... Read More
This cruise took us too Hawaii, of which we have not been. Also it gave us a taste of Celebrity as we have never sailed Celebrity before. And was not too pricey. Overall, seemed like the perfect cruise. For this cruise we booked an inside cabin. The stateroom was very large for an inside room. And had contemporary design with a wonderful stateroom attendant, Dragana. We were on deck 7, all the way forward. For two days when crossing the pacific we felt a little seasick, though for the rest of the cruise we did decent. As far as dining goes, we went to the main dining room twice (once for dinner, once for lunch), and the buffet for the rest of the cruise. As far as the buffet, the food was good with a large selection. However, breakfast was almost the same every day, it got a little monotonous. Regarding the main dining room, it as a bit of an experience. The one time we went for lunch the food was very delicious, we looked forward to our next visit to the main dining room. Dinner was where things took a turn. We went to dinner in the main dining room for the first time on the ninth night of the cruise (the 8:30 dining time got in the way of activities and was too late to eat for us). First, our waiter shamed us for not attending dinner service in the main dining room, alright...then, he said "I gave up your table because you didn't attended for so many nights." We felt shamed, though we sat with a wonderful couple. Furthermore, he begged us to give him and the assistant waiter a 10 as "it will lower their salaries." After this fiasco, we did not go back to the main dining room. Entertainment on the Eclipse was phenomenal, the best we've had on a cruise. The production shows blew us away, especially with the acrobatics. All of the guest entertainers were always entertaining, and interacted with the guests. Even the cruise director, Alejandro always entertaining, he was hilarious. There were enrichment activities regarding Hawaii every day, and always were appealing topics. Also, there were trivias every day, sometimes two a day. Great for those who enjoy trivia; most of it is more modern trivia. In our first port, Hilo, we did the most. In our first day in Hilo we booked rental car (of which I highly recommend). We first went to Punalu'u Black Sand beach. It as absolutely wonderful as there was a lot of wildlife and scenic areas. Soon after, we drove to the Papakolea Green Sand beach. To get to the actually beach after parking there were two options, by an hour hike, or by standing in a truckbed going 30+ mph through deep trenches and sharp hills. It was very rough and we sustained a few bruises when holding on to the bars. Though if you're lucky, you will be on of the select four who get to sit inside of the pickup. The fee was 10 dollars per person for both ways. Even so, the journey was worth it. The beach was absolutely stunning. To get down to the beach we had to hike down a very narrow corridor of sharp rocks...not very ideal. With this, we still find this our favorite journey ever. For the second day in Hilo, we took a Celebrity sponsored bus tour that took us to Akaka falls, a macadamia nut farm, and the tropical rainforest zoo. Our favorite was Akaka falls, absolutely gorgeous. The excursions was very worth it, I highly recommend it. Our next port, Kailua Kona was more modern and new compared to Hilo. We did not stray far from the port, we bought souvenirs and hanged around the beach at the port. Kailua Kona was very walkable. We also booked a glassbottom boat reef tour. We saw many fish and even a turtle, which was unexpected by the guides. It was a pretty good excursion. For our final port, Lahaina, we stayed for two days. On the first day, we booked a whale watching excursion. Of which we saw a mother humpback whale and her baby on a couple of occasions. Lahaina was also very wakable. On the second day we browsed around shops and walked pretty far. Overall, this cruise was the best cruise we have had yet. The itinerary, and the overnights. Not to mention the stateroom, ambiance, and overall atmosphere was a pleasure. We plan to sail Celebrity in the future and we strongly encourage you to book a Celebrity cruise. Read Less
Sail Date April 2019
I chose this cruise because I could get off at the end in Honolulu which would allow me to shorten the flight to Korea. This was my first time sailing with Celebrity and only my second cruise. I selected my cabin and Aqua class before I ... Read More
I chose this cruise because I could get off at the end in Honolulu which would allow me to shorten the flight to Korea. This was my first time sailing with Celebrity and only my second cruise. I selected my cabin and Aqua class before I knew anything. After booking this cruise I began reading reviews here on cruise critic and on Ship Mate to learn what I was in for. Funny there were no reviews or pictures of the cabin 1544 I chose but lots of info on Aqua class. Aqua class turned out to be a great choice for me and my husband. Many reviews from those that were not Aqua class look at this as snobbish or at a way for this cruise line to make extra money. Yes mabe that is the case when comparing this line to other lines that I had no experience with. But for me and comparing it to the Princess cruise ship Star(my only other cruise) I found this to be a great option to have. Choosing this class gave me a great shower. Note I measured and took pictures which I will share. I am a large woman. Comparing the shower on the Star Craibe deck cabin C709 I would chose spending a little more to have this shower available to me. Another perk with Aqua class is the assigned restaurant Blu. I kept reading reviews about clean cuisine and thought it meant diet food, not so. Entrees were an array of meats and seafood with sauces artfully arranged on your plate. When the reviews spoke of intimate dinning it was not enough info that explained what it was like in the Blu. The tables in the Blu were grouped and arranged in several ways. Looking at the plan provided you will see an area near the windows with a row of tables perpendicular to the windows.these were tables not treated as a group but as individual tables for two. The space between was just enough for the waiter to squeeze through while servicing the table. Each perpendicular row was primarily serviced by a group of waiters for your morning and evening meals. The service was outstanding. My husband is a picky eater. He doesn't eat vegetables or any greens. They brought him the menu for the next day so he could choose what he would like that would be customized to his taste. The tables were close enough to have conversations with the couple next to you if you wanted but if you chose to not speak to your neighbors you didn't feel obligated. Now there were large round tables that could seat large groups of people that liked that. I thoroughly enjoyed the option of having our waiters just for us and we could enjoy the guest that would sit next to us that would rotate from time to time depending on what time they arrived. We met so many wonderful people. The room was a great location for attending the shows but not a good location for going to eat at the many restaurants on the ship, which was at the opposite end of the ship. The room was quite never heard any people noise nor any elevator noise. View from the balcony was great. Now what I found could use some improvements is the outlets. The only 110v outlet in this cabin was located desk level. I was told by Celebrity I could not bring an extension cord nor a multi plug adapter without surge protecter aboard the ship. However, spoke with fellow shipmates that have sailed with Celebrity that they brought adapters on board without surge protecter with problems. If you need a extension cord one will be provided. We were provide with two. One was for a C-Pap and the other was for a electric nasal flush. The downside to using extension cords is they were strung across our cabin. This is the only negative I have for this ship. I had the premium non-alcoholic beverage package. At dinner I could order special coffees, teas and other frozen non-alcoholic drinks. I could get bottled water where ever it was available all over the ship. At the Cafe Blanco I could get a large assortment of speciality coffees with the free assortment of pastries. When it came to water from this place. I could get more than one bottle at a time. Funny thing is is across from the Cafe Blanco was the icecream bar was not free. Also when at the shows you could order frozen virgin drinks like pinata colettas, strawberry daiquiris and the like non-alcoholic or bottled water. All and all I had a wonderful experience. Read Less
Sail Date April 2019
After 2 sailings on the Edge, it was such a treat returning to a Solstice class ship. Until experiencing “The Future” it wasn’t clear just how great “The Past” really is. So many little things like the convenience of ... Read More
After 2 sailings on the Edge, it was such a treat returning to a Solstice class ship. Until experiencing “The Future” it wasn’t clear just how great “The Past” really is. So many little things like the convenience of pivoting TV’s in your room, a real balcony, shower jets that are actually useful rather than decorative, no cheap pump bottles in the shower for soap and shampoo, never really waiting for an elevator and often finding it empty(exact opposite to Edge), roughly double the number of bars for the same number of passengers (no overcrowding), able to access the Sky Lounge even if not in a suite, fast efficient service everywhere, quiet areas like card rooms and libraries and hideaways, outside bars with actual shade that don’t force you inside after 10 minutes of baking sun, no more hallways of dull grey not to mention furniture that is actually comfortable to sit in. Yes the Eclipse is showing signs of age/wear but a good design it still is. Having just completed 22 days on the Vancouver - Hawaii - Vancouver my biggest complaint is they ran out of many provisions and beverages with 3 days to go on the first leg. In any case I would still choose a Solstice or Millennium class ship over The Edge any day. Hopefully the refurbs will not try to “Edgeify” the older ships but instead just perk them up. If not, a lot of faithful Celebrity cruisers will start investigating other lines rather than automatically returning. Especially with the latest promo of “Kids Sail Free”. (REALLY??) With a host of new Edge class ships on the horizon the future for the existing Celebrity ship lovers is looking iffy. Read Less
Sail Date April 2019
Our ninth cruise first with holland america,cruised mainly celebrity and one cunard. The ship was consistantly cold rattled and vibrated non stop for the whole 3 weeks. First time i have had seasickness. 1 port in hawaii was cancelled ... Read More
Our ninth cruise first with holland america,cruised mainly celebrity and one cunard. The ship was consistantly cold rattled and vibrated non stop for the whole 3 weeks. First time i have had seasickness. 1 port in hawaii was cancelled due to weather, but 2 were cancelled in ensenada and victoria for maintenance ,trouble with an azipod ,was that why the ship continually vibrated. Only attended one enrichment lecture ghis was poorly presented with lighting on stage and poor speaker. Entertainment was badly lacking walking into bars at night about 9pm was like the marie celeste , there was o nly bartenders around. Billboard piano players were awful bland boring excrutiati g to listen to. Bb king club was lively music better but this was the same act every night for 20 days if you didnt like blues /motown you were unlucky. Lincoln centre was enjoyable if they were playing music you like but they had to cater for all the ship and was set up like a concert except it was open to one of the corridors and people talki g walking past. Mainstage had a few good acts( outstanding was benjamin makisi) ,if you were stood/ sat at back there was a lot of noise from billboard pianists though i supposd you got two concerts at same time. There was not a lot of dressing up even on gala nights a lot of guests looked scruffy. . Food was good , in main di ing room and lido buffet,wine choice on signature package was barely drinkable. I would not sail on the eurodam again even if i was offered it free. Read Less
Sail Date April 2019
Chose the 7 day cruise from Honolulu because it was easier than island hopping via inter island air, booking air bnbs, etc. We had an ocean view room which was clean and cozy. House keeping staff was great and friendly. The ship itself ... Read More
Chose the 7 day cruise from Honolulu because it was easier than island hopping via inter island air, booking air bnbs, etc. We had an ocean view room which was clean and cozy. House keeping staff was great and friendly. The ship itself seemed clean. There was one hot tub that I assume was out of order on the pool deck, it had no water in it. Plenty of time to explore while at port. We rented a car almost at every one, and those when we didn’t, we wished we had. We had plenty of time at the Hilo port to drive to Volcanoes National Park to explore and drive Chain of Craters Road, and see Akaka Falls. I wouldn’t recommended taking any tours through the ship. For Maui we booked with Valley Isle Excursions on our first day for Road to Hana since the shipped was docked overnight. It was awesome and they’re the only company that goes past Hana and takes a back road back to port so you can see more of the island. We booked the Haleakalā tour through the ship but were somewhat disappointed. While the guide was exceptional and hilarious, you don’t go to the summit and you have 20 minutes at the visitor center, for $125pp! The drive is nothing scary or difficult, I HIGHLY recommend renting a vehicle from a company that will let you drive up. We booked a helicopter tour on our first day in Kauai’i with Mauna Loa, which does private tours of 2+ people of your group only! It’s so worth the extra money. On board food: The food and service at East Meets West was excellent, but make reservations ahead of time. Skyline - excellent service from the food service team. Not so good service from one of the hostesses at night. My friend and I were on our way back to our room from the spa and decided to stop by to make a reservation for later in the evening. The hostess looked my friend up and down, so my friend felt the need to say “don’t worry I won’t be dressed like this when we come for dinner, we just left the spa.” I’ve read reviews on here about the American staff being ignorant and rude, and I’m ashamed to say it’s true. The food was only ever slightly warm, never hot. Aloha Cafe Majority of the staff looked miserable, and besides the staff spraying sanitizer before walking in, no one else ever greeted anyone or was friendly/personable. The food was never warm, which made us nervous about food safety so we wouldn’t eat certain items or only took from the back of the plates, when fresh items were put out. Key west grill: Same offerings everyday but at least you could get a hot burger and hot dog without having to ponder if it was going to make you sick. On board entertainment was good from the few shows we went to. On board comedy with Vince is not to be missed!! Read Less
Sail Date April 2019
This cruise was a great way to see the islands of Hawaii. I read prior reviews before going and I must say I was pleasantly surprised by this ship. It was clean, the staff was friendly and there were plenty of food options. Make dinner ... Read More
This cruise was a great way to see the islands of Hawaii. I read prior reviews before going and I must say I was pleasantly surprised by this ship. It was clean, the staff was friendly and there were plenty of food options. Make dinner reservations at East Meets West early in the cruise, it fill up fast. Liberty Dining room was good with excellent staff, don't waste your time going to the Cadillac Diner, food is not very good and staff is slow. Ports are the reason for this cruise. I preferred the shore excursions I planned on my own vs the ones the ship offered for value and time to do want we wanted vs waiting around for a group. Don't do the Grand Circle Island tour with the ship, that's a day riding a bus with a few stops for purchasing food and listening to the bus driver talk. Do book the excursion in Kauai that includes the luau and full day highlight of the island, it was very good. The boat was very rocky, more so then I expected but you are only cruising at night for the most part so it really wasn't a problem. Don't hesitate to take the cruise, this was the best vacation ever! Read Less
Sail Date April 2019
We booked this cruise so that we could experience the benefits of luxury cruising while visiting several Hawaiian islands. Sadly the luxury cruise part was too much to ask for. While the crew was excellent, the overall experience was ... Read More
We booked this cruise so that we could experience the benefits of luxury cruising while visiting several Hawaiian islands. Sadly the luxury cruise part was too much to ask for. While the crew was excellent, the overall experience was somewhat below average. Nothing was explicitly wrong, but it was clear that NCL is following the lead of the airlines in its "race to the bottom." We booked a stateroom with a large balcony, one level below a suite, and were surprised to see just how small and cramped the room was. There's a reason that the NCL website doesn't show actual photos, instead using misleading drawings of the rooms. If we had seen an actual photo, we would have definitely booked a suite (or not taken the cruise at all). What looks like a large screen TV in the drawing is actually a painting on the wall of the cabin. There's not enough room for 2 people to walk past the bed at the same time. The bathroom is so small as to be comical. This largest non-suite room was a claustrophobic's nightmare. As for the food, the standard fare in all the Freestyle Restaurants was cafeteria level quality. Nothing bad, but nothing especially good...except for the self-serve ice cream machine. The specialty restaurants were noticeably better quality, but represented what we'd come to expect from other cruise lines - Princess's main dining room serves better quality food than the specialty restaurants on NCL. Having said that, if you choose to eat at the specialty restaurants, you'll be satisfied; it's worth the extra money! We bought the all-inclusive drink package, and learned quickly that the drinks are so sugary-sweet and thick as to effectively limit you to 2 or 3 drinks per day; you just can't stomach more than that. Even straightforward mai tai cocktails were frothy and sugary. There's definitely a method to the madness. The Unlimited Drink package is definitely not worth the money. Since you're charged a per-day service fee, thereby guaranteeing the staff their gratuities, we expected below average service, but we were pleasantly surprised to find that every member of the staff was exceedingly pleasant and helpful, with some rising above the level of great. Embarkation and Diembarkation were handled excellently and painlessly. In summary, the Pride of America doesn't deliver a bad cruise experience, but it does deliver a transportation-focused experience. If you want an easy way to see several islands, this is the cruise for you, but keep in mind that it's nothing more than a storage facility for your luggage while you take this "cross-islands bus" around Hawaii. Read Less
Sail Date April 2019
This cruise was recommended by a friend. Their exact comment was, if you've previously been on a big cruise ship, this won't be quite up to that. But it's a great way to see more of Hawaii without lugging your bags and doing ... Read More
This cruise was recommended by a friend. Their exact comment was, if you've previously been on a big cruise ship, this won't be quite up to that. But it's a great way to see more of Hawaii without lugging your bags and doing so much puddle jumping. The crew on the ship 9/10 was great. The food, 7/10 times was pretty good. The dessert 10/10 was mediocre to just plain bad, and that was so disappointing. Cruises are expensive, and you really want everything to be awesome. When it isn't, it's doubly disappointing. Both times I had ice cream though, it was fabulous. Our excursions were fantastic -- Pearl Harbor, zip lining, even the trip to the Kona coffee place, which was really just a shopping opportunity. And the cruise-closing trip along Na-Pali was amazing! If you cruise, get a room with a balcony -- it's a must. Rooms are smallish, but the beds were comfy, and I slept really well. Cleanliness Is paramount with frequent opportunities to disinfect to avoid those news stories about unfortunate cruises. ☺ Read Less
Sail Date April 2019
Overall, we had a pleasant cruise. In all fairness I do hold Princess to a higher standard than, say, NCL. We got the distinct feeling we were dealing with a crew where most were in training. They lacked attention to detail and ... Read More
Overall, we had a pleasant cruise. In all fairness I do hold Princess to a higher standard than, say, NCL. We got the distinct feeling we were dealing with a crew where most were in training. They lacked attention to detail and knowledge, which improved somewhat over the period of the trip. The ship was just not is the best shape. Rust stains were prevalent, and most of the trip included a rather unpleasant sewer smell near the bow and upper-exterior decks. Food quality and variety were excellent, with the exception of the poor coffee in the Buffet. There was always something going on. Bars were themed and very comfortable. Alcohol drinks reflected variety and creativity. Cabins were very comfortable, and housekeeping service was excellent. We really enjoyed the overall layout of interior and exterior public areas on the Ruby. There was no overall central large pool, instead a number of smaller, sectioned areas that allowed for cruisers with different tastes to gather. The same can be said for the sprinkling of Bars throughout the ship. Entertainment was very nice, but nothing wowed us like our first Princess cruise that included Jeff Dunham and an Elton John impersonator. Mark, the Naturalist, and Tiki Dave, the Cultural guy, were the best, being both entertaining and informative. We continue to be underwhelmed and mystified by the need for all the shopping and art auctions on board. Ports were fine. One change we would consider would be to rent a car, especially to visit the Arizona Monument. Our tour drove us there and left us for 3 hours. Since the tour bus got there last, we did not get to take the boat tour, then were stuck waiting as the monument grounds do not take 3 hours to see. Lahaina was the best! Just get off the ship and wander around. No need for tours. People were friendly, and local dining and shopping were plentiful and reasonable. Make a point to walk into Kohola Brewing for a pint of excellent beer. We are cautious about taking a third Princess Cruise. Read Less
Sail Date April 2019

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