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Sail Date: January 2018
This was our first Princess cruise. We took this cruise to get a taste of the Hawaiian Islands. Transported to cruise port from airport by Princess in a bus. This went well . We were later getting on the ship, so the embarkation went ... Read More
This was our first Princess cruise. We took this cruise to get a taste of the Hawaiian Islands. Transported to cruise port from airport by Princess in a bus. This went well . We were later getting on the ship, so the embarkation went quickly. Cabin was ready when we boarded. We took our carry ons with us so we could change when we boarded. We went to the Buffet the first night as we were tired from travelling. We found the food excellent with few problems with line ups. The weather was cool and the sea rougher the first few days. The first night was not restful as there was an emergency medical helicopter evacuation late. Things improved after the first couple of days. We chose the open dining option and usually ate around 6 pm. Rarely were there any lineups . The dining selection was good and service was usually prompt. there was one disturbing incident when a member of our dining party was served coffee in a cup hot enough to blister her finger. I did not realize coffee cups were put into a warmer. Please be careful with coffee cups. When we arrived in Hilo we shared a rental car to tour the island. Rental was 70. Ended up taking a taxi to and from the airport for the Rental as the shuttles were busy and sparse. 20 each way. Travelled to the volcanic park checked out lava tunnel and the lava flow to the coast. Rainbow falls was pretty but not dramatic. Next stop Honolulu. We did the NE island tour with the ship. It was interesting. Next Kauai where we took the open bus tour from the shopping mall . Caught the early 10.30 ride. Driver gave a good narration. Walked across the street from the mall , checked out the Hotels, walked to the pier then shuttled back from the mall to the ship. Maui was the last stop , hot and humid. Shopped and took the city bus along the coast . Stopped at the Hotels along the coast and checked out the lavish tropical gardens. 5 days at sea , just relaxed and took in the entertainment. Ensenada was a shopping stop , walked to the shopping area for the exercise, but it is a long walk. The worst part was the line up to board the ship since the brought 3 or 4 buses back at same time. Back to LA . Disembarkation and transport to the airport was well organized. Overall good trip and would do Princess again. Read Less
3 Helpful Votes
Sail Date: January 2018
I enjoyed the destinations. I am 53 years old and am not a fuddy-duddy. Honestly, if this were my first cruise, I would not take another as I was not impressed at all. This was my first Princess and there is no doubt that they should be ... Read More
I enjoyed the destinations. I am 53 years old and am not a fuddy-duddy. Honestly, if this were my first cruise, I would not take another as I was not impressed at all. This was my first Princess and there is no doubt that they should be indicted for passing themselves off as premium because premium THEY ARE NOT. I got way, way below premium! Among other things, the ship's balcony (we had premium) was rusty, the a/c did not work properly and my toilet bowl had a black fire ring as if it were in a fire. The crew, not very friendly at all. The cruise director was nice.The food in the buffet and dining areas was awful. Nothing says way below premium like cheap, soft served ice cream.The buffet area, small and pitiful.The pizzas and fries were good; however, I had little choice but to eat there after witnessing one old timer who avoided washing his hands in the bathroom and went straight to the buffet. Sickening. Washing hands on entering the buffet ought to be mandatory as they do on NCL. The entertainment, it stunk so bad, I could do nothing but laugh at how bad it was. Enough of the cheap magic tricks, guys.The Hawaiian couple, however, did a good show. . The bar staff in the disco was nice and entertaining. The entertainment during sea days were sparse and the cruise staff tended to cater to a few guests during the trivia, what few trivia there were.The gym was good. Overall, this was just a way below par cruise ship and crew. And, as I said, Princess should be indicted for falsely advertising itself as premium. I have had better times on Holland America, for crying out loud. Read Less
Sail Date: January 2018
This was our first cruise so we have nothing to compare it to. The ship was visually pleasing I believe that is due to it just coming out of dry dock for a few refurbishments. They also seemed to work hard at keeping it well maintained ... Read More
This was our first cruise so we have nothing to compare it to. The ship was visually pleasing I believe that is due to it just coming out of dry dock for a few refurbishments. They also seemed to work hard at keeping it well maintained (polishing the brass and painting areas outside). Embarkation was very easy as we came a little later to the port with an arrival time between 2:30 p.m. and 3 p.m. we were able to walk right up to the counter and through security with out having to wait in lines. Disembarkation went smoothly as well, we had scheduled a disembarkation excursion so we were one of the first groups off the ship. We did have to wait in the customs line but it was only about a 15 minute wait (on our day they were training new customs agents). Our cabin was C242, I thought it was clean and nicely decorated. I had envisioned a very small room because that is what I've always heard about cruise ships, I can say that I was pleasantly surprised. Our cabin was spacious, it was a balcony room which probably made it feel bigger, but the bathroom was still cozy, with just enough room for turning around in the shower. The bed was extremely comfortable, wish I could have taken it home with me. We had anytime dining which worked for us. The formal dining rooms were nice and the food was good. I have very plain taste so alot of stuff was not for me, on the other hand my husband enjoyed his meals. Sometimes the selections were just to fancy for both of us so it limited our selelction of what to eat in the dining room. I will say the biggest bonus of the dining room was our waiter Nestor and his assistant Stephen, they are why we went to the dining room. We did eat in the buffet in the morning for breakfast and the food was good with a wide selection for breakfast. We did eat in the buffet a couple of evenings, they had themes some of the nights - I personally was not a fan. If they would have kept it to one section and had other basic selections I would have preferred that. I also realize that there are so many people with different tastes that it is a challenge to please everyone. There were also places that you could get a quick bite to eat, like pizza or burgers. The food here was good also. There were alot of activites on board so you could do as much or as little as you like. I think the entertainment was excellent. The only problem that I ran into was there were times that I wanted to do activities/entertainment and they were at the same time, so I had to choose which one I wanted to do. I wish that we had more time at the ports of call. There was so much to do on each island but not enough time to get it all done. I will say that it gave us a taste of different islands and we will be able to go back to our favorite at a later date. We did our own excersions on the islands. We did take an excersion in Ensenada to La Bufadora blow hole and shopping area. It was nice to go see the blow hole but the shopping merchants were a little pushy. Our tour guide brought us to specific shops and suggested that they were the best places to buy from (personally I think she must have been getting a kick back from the merchants). We had also booked a disembarkation excursion to Univeral Studios unfortunately they cancelled this due to lack of participation. Since we had a late flight out of LA we then decided to take the other tour to Long Beach. The tour was basically being dropped off to shop and then a ride to the airport. We chose to walk to the beach - at least it was a pretty walk, because the beach was so disappointing. I have never seen so much trash on a beach. It was very sad. The area around the beach was well kept and was being used by lots of people. Overall I enjoyed our trip and would book with Princess again. Read Less
1 Helpful Vote
Sail Date: January 2018
This is our second 15 day trip to Hawaii on Princess and I must say that the first on 10 years ago outshines this by far in the food area! Not sure what happened here, but everything in this area was sub standard this time around. The ... Read More
This is our second 15 day trip to Hawaii on Princess and I must say that the first on 10 years ago outshines this by far in the food area! Not sure what happened here, but everything in this area was sub standard this time around. The crew was phenomenal as usual, not much to add here. They do their very best to make sure you are have what you need/want at all times. Our cabin staff was amazing as usual, and having just come from dry dock, the beds and linens were very nice. I felt that the time on the ship at sea days stretched out to very long days of everyone on board trying to sell us something at every turn. It got wearing at times, gone are the days of the group activities and contest that they used to have on board. If you want to pay for activities and stand in line to hopefully get a ticket to participate, oh and then if they have enough supplies when it is your turn, yeah it is like that. So, not impressed at all, and will not be taking this cruise again ever. We will continue to fly over to the islands and enjoy our time there. One last item that we feel is important to mention, this is a very geriatric set of cruisers. After talking with several crew members this is like this day in and day out. There were several medical emergencies on board, and we even had to turn the ship around on the first evening to have an emergency evacuation of a cruiser. So if you do not have the patience to deal with very slow moving, sometime crabby, older people-this is not the cruise for you. The embarkation and disembarkation was the easiest we have ever had on any cruise we have been on in the last 15 years. Goodbye for now Princess, we will be trying other cruise lines that offer more exciting daily activities as well as newer food options. Read Less
2 Helpful Votes
Sail Date: January 2018
Star princess Hawaii cruise from LA We are usually always happy on a cruise and this time there were so many problems. One of the worse buffets for breakfast and lunch. The rooms were out dated and in need of complete ... Read More
Star princess Hawaii cruise from LA We are usually always happy on a cruise and this time there were so many problems. One of the worse buffets for breakfast and lunch. The rooms were out dated and in need of complete replacement. The drawers were so bad we simply stopped using them. The three main drawers would no open and close. When we finally got them to open they would fall to the floor. The other drawers by the bed kept opening and closing all day and night. We finally wedged them shut. We called maintenance four times and not once were the drawers fixed. Nobody even called from the front desk to see if work was completed. The air conditioning literally stopped working in our room. We called two times with no response. Finally I went to the front desk and talked with a supervisor. The AC was then fixed. Toilet over flowed every morning. Nothing like waking up hot and step into fresh toilet water. We had a major issue in the dinning room and went to the front desk and filled out a event log or form. Not once did anyone call or ask about the event. We were asked to move rooms because of all of the issues. Hopeful that our second room would be a improvement and it was not. We are avid Princess fans and only a couple days from being elite. This was our worst experience ever on a cruise ship. However there lunch and Dinner in the main dining room were great. We only ordered room service once and they were very quick. Room 0249: Loud stabilizer noise constant throughout day and night Bathroom floor flooded twice due to toilet backing up in the night L204 TV - no TV guide to show what is playing in the staterooms Drawers opening all the Time day and night Lamps USB not working - called the front desk 4 times and heard nothing back about a resolution Ceiling bowing down - again called front desk and heard nothing back Shower had NO cold water Shower curtain not long enough so floor was soaked after showers Could hear “classes” and treadmills at the gym Elevator to and from skywalkers took approx 15-20 minutes. Need dedicated elevator from 14 to 17 Table 238 Leo Michael Daniel - head waiter Jery @ coffee bar No fresh berries A good note was we were able to see a huge Whale shark in Maui. We were on a excursion we had booked on group on. Amazing Read Less
2 Helpful Votes
Sail Date: January 2018
had done cruise on another ship cruise line..Loved that one. Princess Star was so bad compared to the Norwegian cruise we took to Alaska. Nothing to do on a long cruise except sit, if you could find a place to sit. Activities were all fee ... Read More
had done cruise on another ship cruise line..Loved that one. Princess Star was so bad compared to the Norwegian cruise we took to Alaska. Nothing to do on a long cruise except sit, if you could find a place to sit. Activities were all fee based. The evening show was open to all, but so limited seating to get a seat we had to be there 1hour to 45 mins early. Many saving rows of seats. Then 15 mins before showtime when all seats are filled, they announce no saving seats. really?? Many were sick with influenza, we got sick and went to the Dr. on board. That was very expensive, and they were mostly interested in isolating us until they decided we were safe. Meanwhile a great deal of passengers were hacking in elevators, in dining rooms, all around. When we got out of isolation many told us they were sick, but did not want to get isolated so they did not go to the DR. It was awful, we are seniors and both of us became very ill. While isolated, we could order room service food, Which is a set menu, No exceptions, even though we were told to eat lots of vegetables and fruits the menu we had to order from was not for sick people, but NO exceptions could be made. they came in whenever they wanted to "sanitize" our room multiple times, even with the privacy tag on the door while we were showering or using the bathroom, they came in. We were awaken 2 days at 6:30 Am by someone coming in our room to take our temp. Once we met their guidelines, but were still very ill, we were no longer isolated but they forgot/or did not care that we were sick. The food in the buffet area was satisfactory, but the Carpi dining was awful. Tough meat, poorly prepared side dishes and way below the standards We expected. WE got trapped in an elevator one day, and the doors had to be pried open by other passengers, we heard others say the same and some were very panicked about that happening again. The excursions were pricey and very unmemorable, the luau we went was awful, except for the dancers, generally disgusting. Food was simply awful and the seating was picnic style tables and benches. Not easy or comfortable for seniors to sit on, and most were seniors of various levels of mobility. In a few words this was the worst trip we have taken. We will never go on a Princess cruise again. This is a short list. Read Less
1 Helpful Vote
Sail Date: January 2018
Relaxed schedule, lots of sea days, very little time at Hawaii definitely not for first time Hawaii visitors. Complimentary dining quality and service very good. However, ship layout is somewhat outdated, cabin space quite cramped, ... Read More
Relaxed schedule, lots of sea days, very little time at Hawaii definitely not for first time Hawaii visitors. Complimentary dining quality and service very good. However, ship layout is somewhat outdated, cabin space quite cramped, particularly the shower. My husband and I are both small size, still find it hard to turn around in the shower or bend down. The ship just finished dry dock and are equipped with the new mattress, which we find too soft and not sufficient support. We asked for alternate and were provided with board to be placed under the mattress, not much help. We met other passengers who actually slep on the floor. Fitness center also much smaller than the newer ships while the spa/massage area very large with lots of private rooms that seems mostly empty. Buffet space are divided in two with identical offerings so selection more limited than comparable ships of this size. Read Less
2 Helpful Votes
Sail Date: January 2018
I chose this cruise because it left out of LA where my son lives, so we were able to visit with him pre-cruise. And I had never been to Hawaii. This was my 16th cruise, first on Princess. I was disappointed because I was expecting a ... Read More
I chose this cruise because it left out of LA where my son lives, so we were able to visit with him pre-cruise. And I had never been to Hawaii. This was my 16th cruise, first on Princess. I was disappointed because I was expecting a "premium" cruise, but it turned out to be just okay. Our premium balcony cabin was nice. The balcony was huge. Perfect perhaps for a family, but not needed for just my husband and myself. The highlights for me: I learned to play ukelele! The cultural ambassadors on board were great. Tiki Dave taught ukelele classes on sea days and his wife taught hula dancing. We performed on the last sea day on the main stage. I wish now that I had taken the dancing classes as well as the ukelele. These classes are included in your fare and you do not need to have or buy a ukelele to participate. I also liked the Skywalker's dancing club on the top of the ship. It has a moving walkway into the club. The servers were friendly and the DJ took requests. For the most part the desserts were good, especially the French pastries. I loved heading down to the 24 hour International Cafe to get my morning specialty coffee (I pre-purchased the coffee card) and check out the goodies. My favorites were the Breton cakes. The French fries at the grill and pizzas were also pretty good. Laundromat nice to have. Used twice. Hawaii was great. Now for the disappointments: I hate the way the buffet is set up. It is in a small crowded area. They were lackadaisical in getting people to wash their hands before entering. Also, the selections included too much fish and not enough vegetable only options. The breakfast croissants tasted like store-bought. The dining room breakfast choices were limited. You can't even order an omelette to your liking. Dinner was the worst. I ate macaroni and cheese and a roll for dinner several nights. Almost all selections had some kind of seafood in them and I hate fish. The only ice cream is soft serve. Chocolate, vanilla or a mix. I wish my steak in the Crown Grill, an up-charge restaurant, was more tender and the French onion soup was horrible. I cannot recommend spending extra for this place. The main stage entertainment was embarrassingly bad except for the first comedian who was OK. Shore excursion to Germaine's Luau terrible. Star Princess cruisers had a far away side view of the performers. Food was terrible. Probably purchased at a local Costco or Sams! I think half the ship went on this shore excursion. I warned you! To sum up: Every cruise for me is a great cruise. Time spent with my husband and on Hawaii is more important than the ship. That is why this was my 16th one! However, I put Princess on par with Carnival. It is no better, yet the prices are higher. I will go on again if there is a great itinerary and the price is good. Read Less
1 Helpful Vote
Sail Date: January 2018
Without question, the shining light of the Star Princess is her crew. The people that work on the ship seem genuinely happy to be there and really go out of their way to ensure your comfort and meet your needs. Kudos to all of them. ... Read More
Without question, the shining light of the Star Princess is her crew. The people that work on the ship seem genuinely happy to be there and really go out of their way to ensure your comfort and meet your needs. Kudos to all of them. Yes, the ship is showing her age, but not in a terribly disturbing way. We sailed on her 4 years ago, (same itinerary), and really didn't notice an appreciable difference. She is clean and well kept and that really helps to maintain her appearance. We felt the food and service in the Horizon Court (buffet) was exceptional this time. They offered an ever changing variety of foods and really did a great job of keeping things clean and neat. We chose Anytime Dining since the two traditional times in the main dining room were too early for us. It worked out nicely, and we were able to request our favorite waiter in the Capri Dining Room (Michael) every night. As it happened, other couples found they could also request him, so we were able to dine in the proximity of several of the same passengers each evening even though we had our own table for two. An area where the ship might have done better, was to make certain there was ongoing entertainment each night throughout the cocktail/dinner hours. Several evenings there was a 30-45 minute gap in entertainment either in the Piazza or Crooners Lounge. I wish, (and this was a sentiment echoed by several other guests), that Princess would find a way to enforce/encourage their established dress code on their ships. Formal nights are exactly that.....Formal. It is spelled out quite clearly on the Princess website. What's more, Smart Casual attire is also defined there. Hanging around on decks 5-7 during cocktail and dinner hours in flip flops, cargo shorts and faded "Budweiser" tee shirts is just not acceptable. While I'm at it, if you are going to subject the rest of us to unobstructed views of your feet by wearing sandals, at the very least have the decency to wash your feet and clean your toenails. Enough said. Read Less

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