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4,931 Hawaii Cruise Reviews

Cabin service => A+ Food in MDR => B Pizza on deck 12 => B Grill on deck 12 => A Buffet => C Cabin => D Cabin was a disappointing experience, only sitting area in an upgraded balcony cabin was a small ... Read More
Cabin service => A+ Food in MDR => B Pizza on deck 12 => B Grill on deck 12 => A Buffet => C Cabin => D Cabin was a disappointing experience, only sitting area in an upgraded balcony cabin was a small desk chair. We put a balcony chair in the cabin, not sure what happen to a love seat, or at minimum a comfortable chair. Buffet was average, with stand standard food. We tries to go to the DR often and generally the food was better. Internet service was below par. Ports were good, but not able to comment on excursions since we rented a car and did our own agenda each location. Not sure we would make the trip across the Pacific Ocean again via cruise ship. Next trip to the Hawaiian islands will likely be via airplane. I’m still in shock a “premium balcony” doesn’t include a decent sitting area. Read Less
Sail Date December 2019
We were so excited initially to take this cruise. Unfortunately, our itinerary changed and we were unable to get to Maui Days 1&2. Day 1 became a Sea Day - which would normally be great on a newer ship with a ton of amenities - but ... Read More
We were so excited initially to take this cruise. Unfortunately, our itinerary changed and we were unable to get to Maui Days 1&2. Day 1 became a Sea Day - which would normally be great on a newer ship with a ton of amenities - but this ship was extremely outdated and older inside and had limited things to do on deck. December is apparently a great time to surf because of the swells, but we didn't realize what the impact would be on our ship. We ended up tipping while trying to get into port! I never felt a ship roll like that before. We knew this ship was older upon booking, but we didn't mind since we were supposed to be in a port every day, but this was a bit scary. Our captain (RON!) luckily made the most of it and kept us informed, and we were able to change course for Day 2. I would not recommend going on this cruise in December, as it's rainy season on the island, and the swells can prevent you from getting into Port. We had an amazing time in each port, as there were unique characteristics of both. I highly recommend getting a quick tour of Hilo (see the waterfalls and mac nut factory), trying Ola Brewery in Kona (they have more than just beer!), and hike in Kaua`i (bring an extra pair of shoes because it is muddy in December!) If you do go on this ship - I highly recommend getting the dinner package. We were very happy with our meals in the specialty restaurants, as each one had their own unique flare. Overall, I would recommend this itinerary for a different time of year for anyone looking to see the Hawaiian Islands in bulk! Read Less
Sail Date November 2019
This was suppose to be a trip of a lifetime to Hawaii ! The coordination between the NCL cruise line and the Hilton Hawaiian Village resort was poor. Even though the rooms were prepaid we had to wait in line for almost 2 hours to check ... Read More
This was suppose to be a trip of a lifetime to Hawaii ! The coordination between the NCL cruise line and the Hilton Hawaiian Village resort was poor. Even though the rooms were prepaid we had to wait in line for almost 2 hours to check into the hotel. There was no representative at the hotel from NCL to coordinate the land portion of the tour. Once on the ship, we were amazed at the lack of service from our room steward/stewardess. We had to leave daily reminders (in writing) to get anything done. Many of the help in the restaurants were either surly or rude. The entertainment was good, the shows were lively, the comedian was great, the magician was amazing. The quality of the food was good, not great. The Asian food choices were very limited. Being in Hawaii we were expecting more variety. The specialty dining rooms were overall disappointing. Read Less
Sail Date November 2019
I choose this cruise because of the ports. Chance to go to the 4 major Hawaiian Islands. Shortly after the final payment deadline, NCL notified us of an itinerary change. Due to scheduled maintenance (that they knew about far ahead) they ... Read More
I choose this cruise because of the ports. Chance to go to the 4 major Hawaiian Islands. Shortly after the final payment deadline, NCL notified us of an itinerary change. Due to scheduled maintenance (that they knew about far ahead) they were skipping sailing down the Napali Coast in Kauai. (This is the most beautiful part of the island that you can only view by boat or plane/helicopter.) We skipped 1st port of call Maui. As we were approaching the industrial port in Maui for docking- this port was canceled because the Captain deemed waters too rough to dock. Long story short- we didn't dock either day in Maui. Instead they sailed to the Big Island and gave us an extra day on industrial port side in Hilo. In the past year NCL has revamped the menus in their Specialty restaurants and almost doubled the prices. Many of the long time favorite menu items are now gone. You can get a far better meal at a nice restaurant at home at a cheaper price. The ship has a wonderful large library, but the book cases were kept locked most of the time. There were always a shortage of deck chairs in pool/spa area. There were lots of other open deck areas where chairs could have been placed- but they never were. Consequently it was hard to ever sit outdoors in the nice weather. It was evident that ship windows had not been cleaned in quite sometime. I could barely see out of my cabin window. Buffet area was always very crowded. Seemed like the same food choices everyday. They had an excellent Hawaiian ambassador onboard to talk about each of the port stops- but they scheduled him at 6:00 PM each day which would cause issues if you had dinner reservations and/or were trying to go to shows or watch sail aways. Read Less
Sail Date November 2019
Embarkation: Super easy and quick. We were early (second in line to wait for security) as we wanted to drop off our luggage and check-in prior to going to Pearl Harbor. Ladies and girls will get a beautiful orchid lei and men and boys ... Read More
Embarkation: Super easy and quick. We were early (second in line to wait for security) as we wanted to drop off our luggage and check-in prior to going to Pearl Harbor. Ladies and girls will get a beautiful orchid lei and men and boys will get a shell lei. Check in was a breeze at the counter. I'm sure if you hit the wrong time, you would have a bit of a wait. I'm sure the Platinum or higher line would help with the queue if you have that status and used it as it didn't snake around the terminal as the cattle call line. Entertainment (shows): The two main shows were great... if you can make it to them. Many others have mentioned that since there are no sea days, you're typically in port exploring Hawaii and after a full day of excursions and walking, you want to eat and sleep. We also caught the magician Jason Andrews twice and the up close magic in Mardi Gras was really cool. We saw the comedian once for the family show and he was really funny. It was way over the kids heads so they weren't too impressed. Behind the Scenes Tour: This was subpar as compared to other BtSTs we've done. This is a perk for attaining Platinum and above. It ocurred on Friday at 9:30am (Nawilliwilli, Kauai). It is hosted by CruiseNext staff taking you to the stage area, dressing rooms for performers, laundry, galley, provisions and a walk along "Route 66" (I-95 for many of the other ships). I'm used to actually seeing and hearing from the heads of those departments and having access to speaking with them on other tours. Latitudes Internet Perk: What is with the fee to activate my FREE Internet access Latitudes perk? On prior cruises, you can access the plan without a fee. Perhaps it is only on the PoA being domiciled in the USA? Outdoor areas and pools: All were well kept without a lot of cups and dishes sitting around. If you have kids, there is a "pool" and "hot" tub on 12 mid/aft behind the checkers game. I put them in quotes because, it's probably 5" deep with a tiny slide and the "warm" tub was just that. Some folks may feel a bit clausterphobic even though there is glass looking out to the deck. Dining: My favorite! I am really not picky when presented with food I didn't have to prepare. If it's not moving, I'll eat it. If I'm really hungry and it is moving, it would probably stop moving in my mouth. You get the idea. We had the 3 ultimate dining package perk (3UDP) with our reservation and initially chose Teppanyaki twice along with Cagney's. We had Teppanyaki on embarkation night and it was "ok." A bit saltier and greasier than we're used to. So we moved the second Teppanyaki to La Cuccina. We also receive the Platinum perk of Le Bistro (Jefferson's) or Cagney's with a bottle of wine and Moderno or La Cuccina. For those two we selected Jefferson's and La Cuccina. The food at Jefferson's Bistro was great as long as you can find something on the menu that you like. Henry provided wonderful service and was very attentive. The Maitre'd (didn't get his name) at Jefferson's Bistro was phenomenal. He was accommodating and helped with an extra dessert. Read Less
Sail Date November 2019
Everything was fantastic. Price was cheap. Experience was amazing. Recommending it to everyone. Lots of buffet food in Aloha Cafe. Specialty food was horrible so dont try it. Lots of options in the ALoha Cafe Cabin was clean. ... Read More
Everything was fantastic. Price was cheap. Experience was amazing. Recommending it to everyone. Lots of buffet food in Aloha Cafe. Specialty food was horrible so dont try it. Lots of options in the ALoha Cafe Cabin was clean. Little bit smaller but it was comfortable. Shows were amazing and entertaining. Standup comedy and shows were great. Service was great. Everyone was smiling and ready to help. Chef's were engaging and talking. Felt bad for kids to be working so hard on the cruise but when I spoke to one of them he explained me that he's on cruise for 4 months and get 2 months vacation so that was good. Spa is expensive. Massages are $200 or more per hour. We didnt do any shore excursions but its better to rent the car on each island and it was amazing experience. I didnt like the fact that we had to come back before 5-6 to cruise because later evening stay would have been fine and we could have covered more places driving around. Anyways, this Trip is one of my best trip. I do lot of trips but this one stands apart. Read Less
Sail Date November 2019
Let me start by saying that we took this EXACT cruise last year...same ship, same dates, same itinerary..and it was FABULOUS! This year, we thought that it was lacking. The food was average, at best. I find it insulting that the beef ... Read More
Let me start by saying that we took this EXACT cruise last year...same ship, same dates, same itinerary..and it was FABULOUS! This year, we thought that it was lacking. The food was average, at best. I find it insulting that the beef item on the every day menu in the MDR is hamburger...really? I could go up to Trident Grill for that! The dress code was not enforced in the dining room at dinner. Saw many people in shorts (not dressy ones either). I resented the fact that I packed based upon a posted dress code but then it was disregarded. If you are not going to enforce it, just get rid of it! As far as entertainment, they had many of THE EXACT PERFORMERS as last year. I understand the production shows being the same, but the singers, comedians and trio in the Atrium? Also, some of the "game shows" that they had in the Explorers Lounge has turned to Carnival Cruise levels (raunchy and dumb). Not what we expect from Princess. We sailed over Thanksgiving and the decorations were virtually non-existent. Last year, they decorated for Christmas the day after Thanksgiving, but not this year. On a positive note, the medical center was fantastic! Unfortunately, my husband got sick and he received exemplary care from the doctor, Garrick, and nurses Virginia and Clinton. We couldn't have gotten better care at home! The weather was not great, not the fault of Princess, however I feel that they should have a last-minute Princess Patter with additional activities just in case outdoor activities can't be done. I understand that the Patter is already printed, but they can post updates to the Princess at Sea app. The service throughout the ship was top-notch. Staff always friendly and smiling. Also, a shout out to DJ Lovely who is a breath of fresh air! The ship is still in good shape and we love the layout. It is too bad that it is leaving the Princess fleet. Read Less
Sail Date November 2019
I loved having all the sea days. It can become boring but never on a Princess cruise because there are so many things to do. Enrichment lectures, trivia games,Movies under the stars, singers comedians, magicians, production shows or just ... Read More
I loved having all the sea days. It can become boring but never on a Princess cruise because there are so many things to do. Enrichment lectures, trivia games,Movies under the stars, singers comedians, magicians, production shows or just reading your favorite book on the deck looking out at the ocean, Loved it!! The food in the dining room was nicely presented and delicious. Service in the dining room was top drawer. The food in the Horizon Buffet had so many selections. I don't think they offered the same thing twice. They had a nice carving station, several pasta choices and vegetarian options. they had a soup station and salad bar with at least 15 options to include in your salad. The bed was cozy and my husband and I had some great sleep. The small pool at the back of the ship was an all adult pool. It was warm and there were plenty of chairs to go around. Despite having some rough days at sea, it was an exceptional cruise. Read Less
Sail Date November 2019
This is our second cruise, as we did Alaska through Holland-America last year and wanted to get a taste of the Hawaiian islands. Princess offered this 15-day cruise from San Francisco to Hawaii and back. We have friends who have traveled ... Read More
This is our second cruise, as we did Alaska through Holland-America last year and wanted to get a taste of the Hawaiian islands. Princess offered this 15-day cruise from San Francisco to Hawaii and back. We have friends who have traveled many times with Princess and haven't complained. But our own experience was not as enjoyable. We had issues with dining, with shore excursions, with customer service, none of which were really resolved to our satisfaction. To me it seemed we were at the bottom of the pecking order since Princess rewards return travelers as well as those who book suites and more expensive rooms. We did not feel as welcome as I felt we should have. It was interesting that during a performance in the ship's main theater, the cruise director asked how many in the audience were first-time cruisers and there was a bare smattering of applause. Perhaps younger more active cruisers are choosing other lines like Norwegian which offers many perks even to first-time cruisers. My particular beef this trip was with our dining reservation for two at 5 p.m. which was set up through our travel agent but which Princess wouldn't honor. I argued with the maitre d', the assistant maitre d' and their guest services but all I got out of it were four chocolates and a suggestion that I upgrade to a suite for my next cruise as my dining preferences would be honored then. Yeah, that's not gonna happen. So our other options were to eat at a later time inconvenient to my medications, or to stand in line for a half hour at their anytime dining room to get a table for two at five. Or camp out at the buffet. We also got conflicting information on shore activities at the various ports. Their shore excursions staff said I should have no trouble getting a seat on board the Waikiki Trolley in Honolulu, which Princess has a business relationship with, but we ended up being coerced off a full bus returning to the cruise pier at Waikiki Beach and told to take the city bus instead. When I told the Princess shore excursion staff of my experience, the gentleman took my information and said, "Thank you." I guess that meant, "Now go." Never did get any follow-up from them about it. The food, entertainment and ship activities were all good and I was happy I got to take the ukulele classes which was one of the reasons I booked particularly through Princess. But when you spend thousands of dollars on a vacation like this, the issues you experience are a major turn-off. We didn't have these experiences when we traveled last year with Holland-America. Read Less
Sail Date November 2019
We've been on this cruise many times. So all was as expected. There are many sea days filled with activities or just relaxing. Loved the lectures about Hawaii...culture/history/natural wonders...what to see and food. Loved the hula ... Read More
We've been on this cruise many times. So all was as expected. There are many sea days filled with activities or just relaxing. Loved the lectures about Hawaii...culture/history/natural wonders...what to see and food. Loved the hula and ukulele lessons, and all the Hawaiian crafts and music. Food was as always consistently good. Effy was giving out charms if you attended some of their workshops. These cute charms are great to give to grand daughters. Amazing to see the mass of women wanting these inexpensive freebies (and I was one of them :)). British Invasion singers were excellent. The Voice of the Ocean was funny and fun. We were surprised by the very talented contestants. Already taken many tours in past trips so this time we did the following local things... Hilo:Took free Farmers' Market bus took us to their local farmers' market and crafts' market downtown. Ate delicious Ono fish at a local restaurant. Shopped for inexpensive Hawaiian candy/cookies and coffee at local grocery store. Took taxi back from bus stop...$5 each for car load. Honolulu:Took bus (with Medicare card only $1) to Waikiki beach near zoo, visited best place for inexpensive trinkets/souvenirs...Duke's Marketplace, and walked all the way to end of Hawaiian Village Shopping (ate in food court) center. Took bus to Ala Mona shopping center. Thought it was too big and commercial so took bus back to ship. Arrived in time to see ship's visiting Hawaiian show. Mau,Lahaina: Walked all of Front Street (full of beach/ocean views, cute shops and cafes) to outlet shopping mall. Took local bus to Konopoli ($1 for senior). Walked beautiful beach. Had delicious Hawaiian lunch plate at Whaler's food court.Then took a taxi($17 or $5 per person if 4 or more) back to tender area. Kuai, Nawiliwili: Took free bus to tiny local shops/restaurants nearby (Also in walking distance.). Walked the nearby beach and grounds (otanical garden with koi pond) of Marriott Resort. Ate at Duke's. Took a free shuttle to Walmart to buy macadamia nut products and 100% Kona coffee. Read Less
Sail Date November 2019
We flew from London and stayed 2 nights pre-cruise in San Francisco. As Elite members check in was quick and easy and we were on board within 20 minutes. The outside of the ship was rusty in places but inside the ship was fantastic. ... Read More
We flew from London and stayed 2 nights pre-cruise in San Francisco. As Elite members check in was quick and easy and we were on board within 20 minutes. The outside of the ship was rusty in places but inside the ship was fantastic. Our balcony cabin was lovely but had no footrest on the balcony or a cabin kettle.Our cabin steward got us a footrest but couldn't get a kettle. Our Elite mini bar set up was very welcome. We had Any time dining and the first 5 nights we dined in the Michaelangelo restaurant on deck 5 and as we wanted a table for 2 we were given a buzzer to wait for a table. The other 10 nights we dined in DaVinci restaurant which was anytime dining after 7.15pm and we were shown to a table immediately. After 4 sea days we arrived at a wet Hilo. Next day we were in Oahu and took a tour to Pearl Harbor. Next day in Kauai we did a fantastic movies tour. Next day was maui where we got a tender and being Elite we met the loyalty rep in Michaelangelo restaurant and give Priority tender tickets. We then had 4 sea days before reaching Ensenada in Mexico. Another sea day later we were back in San Francisco. The food and service was fantastic in every venue. After a quick walk off disembarkation carrying our own cases we quickly got a taxi to take us to a hotel where we had a day room booked so we could explore more of San Francisco. Read Less
Sail Date November 2019
OK, the 10th time we’ve done this cruise and it was great!!! We loved every minute of it. Great crew, great entertainment! Good food, fun activities! I even learned how to do quilling cards!!! We loved the length of stay on Oahu. ... Read More
OK, the 10th time we’ve done this cruise and it was great!!! We loved every minute of it. Great crew, great entertainment! Good food, fun activities! I even learned how to do quilling cards!!! We loved the length of stay on Oahu. Wish there was more time on the other islands of Hawai’i, Kauai and Maui but we still were able to enjoy all of them. For some reason this crew was really exceptional and we really didn’t have any gripes. The entertainment cast of singers and dancers was the best we’ve seen on Princess. Singer Todd Adamson did 2 different shows on 2 nights and he was FANTASTIC. We really enjoyed his shows. The Crown Grill was great as usual. I did the Culinary Home Tour in Hilo for the second time and enjoyed it once again (different homes this time). I would recommend it. It’s kind of pricey but I personally think it’s worth it. The internet was faster than usual. I think they were upgrading to the Medallion Net on our cruise so it was great! Read Less
Sail Date November 2019
We love Princess and enjoyed the 15 day Hawaii cruise. The ports were amazing and our room steward DeDe was outstanding. We have 2 more Princess Cruises planned. The new TV service is amazing. It was nice to have a relaxing cruise with 10 ... Read More
We love Princess and enjoyed the 15 day Hawaii cruise. The ports were amazing and our room steward DeDe was outstanding. We have 2 more Princess Cruises planned. The new TV service is amazing. It was nice to have a relaxing cruise with 10 Sea Days. We enjoyed just doing things we wanted to do and not feel rushed. We did Princess Excursions and enjoyed the winery visit in Mexico. We met nice couples in MDR and will stay in touch with them. Fast embarkation. The port was very busy and took awhile for our driver to get to the port but once there was fast getting on ship. The movie selection was mostly new movies which was nice and we looked forward each day to the new release for the day. One day F18’s flew over the ship several times and that was the talk of the ship. Would do cruise again. We met one man that had done the cruise 28 times. Read Less
Sail Date November 2019
Beginning at SF was our reason for taking this cruise. We also wanted to see Hawaii again. Third, we liked the length of the cruise: 15. We three entered the ship expecting all things would be excellent; we had positive attitudes and, ... Read More
Beginning at SF was our reason for taking this cruise. We also wanted to see Hawaii again. Third, we liked the length of the cruise: 15. We three entered the ship expecting all things would be excellent; we had positive attitudes and, sure enough, the vacation was excellent. We found many things to do given there were 15 days and nights to do them. My son, the artist in the family, spent countless hours drawing wonderful pen and pencil sketches of the staff in our restarurant. Eventually, be began giving them away. Staff was overjoyed and the relationships were enhanced. One lead server said he sent a photo copy to his wife, she liked it, and she planned to frame and display it. We liked the islands and enjoyed the ship when it did its tight, slow turn on Kuai. My daughter became horribly sick when she rode on a ship tour for snorkeling at Maui. It was to be a 5 hour on water dive and they increased it to 6 while she vomited the whole time. When she returned, she remained sick that night and got up the next morning able to go have breakfast. The tour leader apologized and sent her a bottle of wine. She doesn't drink. I'm not a complainer, I know people get sea sick, and may I suggest something for Princess to pursue regarding passengers who do water-related tours? Why not encourage island entrepreneurs to estabblish small water taxi services so that passengers fallen sick can leave in first minutes of illness. When passengers buy a tour ( say, $150) they can option to buy the quick recovery insurance (say $25) and be returned to where the ship's small boats are working or to the pier. Others not insured and who need the service costs whatever depending on the entrepreneur. As a wrap up, part of our happiness was due to our suite C424. We liked its size, the balcony, the layout, and the perks that came with it. We had speedy boarding, and departure, as well. All in all, it became a vacation we expected on boarding. Read Less
Sail Date November 2019
Went on the cruise to see the Hawaiian islands on a low budget. Overall it was great to do so and felt shorter than it was. The cabin was nice in size and great except the bathroom did not seem like it was cleaned out prior to us being in ... Read More
Went on the cruise to see the Hawaiian islands on a low budget. Overall it was great to do so and felt shorter than it was. The cabin was nice in size and great except the bathroom did not seem like it was cleaned out prior to us being in the room and would occasionally have a odor of urine coming from the toilet. Dinning options were good with a variety. The food just was over seasoned for myself personally at times it was very salty. Entertainment was always available each night which was a great addition. Only downfall was the Dj who played the most strange combination of music it sent us back to the cabins early due to the music selection. We wish some of the drink tastings started a little later than the times they started because it interfered with our excursions at times. Overall service of the ship service was great. Everyone was always helpful with answers to any questions we had. Read Less
Sail Date November 2019
My parents gave us this trip as a family gift to celebrate 4 birthdays and their own 15 year wedding anniversary. Their children and grandchildren were not present when they were married in Hawaii 15 years ago. We looked forward to this ... Read More
My parents gave us this trip as a family gift to celebrate 4 birthdays and their own 15 year wedding anniversary. Their children and grandchildren were not present when they were married in Hawaii 15 years ago. We looked forward to this cruise for six months only to find it a HUGE money pit! Very disappointed in the cruise itself. The drinks were always taxed due to being in port everyday! The auto gratuity was over priced due to the service and food quality. I'm a great tipper, but I would not have given the cooks extra tips at all! Crew members were actually serviced before my sister and I on two different days at two different locations on board. Not ok when you pay $30k for a vacay. We bought a wedding package to surprise my parents for a vow renewal for $500 so they would have the entire family present this time around. The photographer was less than par and the photos were super dark. After the viewing of the photos my parents were about to spend another $600 for 6 prints on a USB drive. Luckily my husband stepped in an intervened before that mistakehappened. Unfortunately we will not ever have good photos of the event only memories. We decided as 4 separate families that none of us would be on Norwegian ever again!! There are too many amazing cruises out there for the price we paid. .However, Hawaii is NEVER ugly or regretful. I'm glad we were together as a family in the beautiful islands. #family4ever#norwegianNeveragain Read Less
Sail Date November 2019
This was definitely a vacation from hell!! I have been on many cruises in my lifetime and this by far was the worst.. First of all they nickel and dime you for everything, Whoever heard of charging a $15 corkage fee for each bottle of wine ... Read More
This was definitely a vacation from hell!! I have been on many cruises in my lifetime and this by far was the worst.. First of all they nickel and dime you for everything, Whoever heard of charging a $15 corkage fee for each bottle of wine you bring on board that you don’t need them to open. Secondly, the staff is very rude and it almost seems like they don’t want to be there..Most ships I’ve been on the staff are usually very friendly and upbeat. There is a lack of entertainment on this ship, I didn’t expect to spend 7,000 ( for my husband and I)on a cruise and have to find ways to entertain myself.Also this cruise seems to cater to the senior citizens because everything shut down pretty early. One night I was at the poolside bar with a couple of friends and there wasn’t a person in sight, I’m guessing that everyone turns in early for bed. One thing that really annoyed me about this cruise was the fact that everyone on our floor toilet stop working for a minimum of 15 hours and we were asked to use community washrooms in the hallways which were disgusting with vomit and feces all around them. Save your money and choose another cruise line because this one definitely dropped the ball in so many ways Read Less
Sail Date November 2019
We had never been to Hawaii and figured this would be a good way to get a taste of multiple islands so we would know where we might want to stay for an extended vacation. We did accomplish this however the ship was a disappointment, ... Read More
We had never been to Hawaii and figured this would be a good way to get a taste of multiple islands so we would know where we might want to stay for an extended vacation. We did accomplish this however the ship was a disappointment, especially the food in the main dining rooms. The buffets were good and the specialty dining was much better especially Jefferson’s Bistro. The main dining food was tasteless and the servers had no personality. We had a suite which was lovely; large, lots of storage, comfy bed, roomy deck. The room was the highlight of the cruise. We weren’t happy that they unexpectedly changed the intinerary at one port forcing us into a 7:15 excursion when it was supposed to be at 11. When we reached the excursion destination none of the shops were open yet due to the early hour. Our concierge did not get back to us with a request for specialty dining. Even if he couldn’t fulfill the request, he should have returned the call explaining the situation. We will not be cruising with Norwegian again. We highly recommend Celebrity Cruses. Read Less
Sail Date November 2019
Choose this cruise to commemorate our 65th wedding anniversary & My 90 birthday. Boarded the Oosterdam Nov.6th. Nov. 9th severe coughing, Nov.14th after ships doctor did two tests said I had Bronchitis & bacteria infection & ... Read More
Choose this cruise to commemorate our 65th wedding anniversary & My 90 birthday. Boarded the Oosterdam Nov.6th. Nov. 9th severe coughing, Nov.14th after ships doctor did two tests said I had Bronchitis & bacteria infection & a bill for $227,08. Disembarked ship Nov.23rd @9am, by late afternoon Nov.23rd after being transferred by ambulance Doctors @ Highline hospital I.C.U. ward diagnosed me as having Sepsis Pnuemonia & Bacteria infection. While on this cruise my wife, son Michael & daughter inlaw Jo-ann also experienced coughing & sickness. Apart from our illness we found this an boring & uninteresting cruise, food was pretty much the same. The only time my wife & I were able to leave the ship was in Honolulu, just too ill the rest of the time.Holland America declined our request for some form of reimbursement, but did say they were sorry that I was unwell during the cruise,how compassionate can you get. Our first night in the dining room soup was served hot one hour & 15mins. later our dinner arrived stone cold, we ate in the Lido for the rest of the cruise.Music for dancing was hard to find nothing in the Crows nest or the Ocean bar long time favourites in past years,acts in the show room far below usual standards. the only thing for us to be positive about was the CREW as always, hard to beat. Read Less
Sail Date November 2019
It pains me to say this because in the past we have always loved HAL but this cruise fell so short of expectations that we have resolved never to sail with this line again. Some things remain the same - the friendliness of the crew and ... Read More
It pains me to say this because in the past we have always loved HAL but this cruise fell so short of expectations that we have resolved never to sail with this line again. Some things remain the same - the friendliness of the crew and truly great fellow passengers - but almost everything else was wanting. The ship itself was in poor repair. There were broken windows, chipped paint, soiled carpets, rust and mold everywhere you looked. The entertainment was spotty. We enjoyed The Alley Cats, Savannah Jack, Brad Manuel, and Michael Regan - the rest, not so much. The Lincoln Center was always standing room only. BB Kings was too loud for most guests so it wasn't ever crowded. Billboard Onboard, on the other hand, was always crowded just because there wasn't anything else to do. But after the first four days the young men had used their entire catalog so we just listed to the same songs for the remainder of the 17 days. The activities were practically nonexistent. I counted the activities in one daily program. Out of the 67 activities listed 34 items were either sales pitches or paid activities. Out of the remaining 33 items most events did not take place. When an activity actually occurred it was packed because everyone was bored! The food in the MDR was generally good although the menu was limited. Our waiters were excellent and very attentive. The Lido was so so. Very repetitive and everything tasted the same no matter what station you chose from. The line servers, for the most part, were not friendly. Our cabin stewards were fabulous. Everything was always taken care of and the fellows were very friendly. The cabin (8037) itself had some minor issues such as mold and broken tiles in the bath and small holes in the cabin wall. If I hadn't brought a good fan from home the cabin would have been far too warm and the noise from whatever was next door would have been bothersome but it was drowned out by the white noise of the fan. Overall the cabin was serviceable. I know I have complained a lot but we did manage to have a good time and we will continue cruising, just not with HAL. Read Less
Sail Date November 2019
I have cruised many times, with Celebrity as well as some other cruise lines. I had heard some good reports about Holland America, and liked the itinerary of this cruise, so I decided to give it a try. First morning we went up to the ... Read More
I have cruised many times, with Celebrity as well as some other cruise lines. I had heard some good reports about Holland America, and liked the itinerary of this cruise, so I decided to give it a try. First morning we went up to the gym, and I couldn't believe how small it was. Half of the 10 treadmills were broken, with signs on them saying not to use them. With the remaining ones that were functioning, most of the screens didn't work, or the phone jacks were broken, or the elevation didn't work. They only had a few Elliptical machines, and stationary bikes. There were several spin bikes, that were tied up, and kept only for the $15.00 classes. There were 2 trainers in the gym, who were very unfriendly, and completely unconcerned that the equipment was not working. The entertainment on the ship was non-existent, I am used to having destination speakers on board, as well as a production company, doing amazing Broadway shows. None of these were on-board. There was a very average comedian, and a Karen Carpenter imitator. The America Test Kitchen was closed on the first half of the voyage. They opened it on the 2nd leg, and it was standing room only, because everyone was so starved for entertainment. Trivia was the highlight of the cruise, and got bigger everyday. The junior cruise directors who ran it were excellent. The cruise director was the worst I have ever encountered. She gave an 11 minute talk on the Royal Edinburgh Military Tattoo, she told us that she had been there on a holiday, and showed us a video from her phone. The video kept freezing, nothing about the history of the tattoo etc. She could have done a search on her computer, and put up a good video, and made at least a 30 minute presentation out of it. It was possibly the most amateur talk I have ever heard. She was definitely not a presence on the ship. The Remembrance Day ceremony left a lot to be desired. It was very short, and did not pay much of a tribute to the vast number of Veterans that were on board. The food and service in the dining room was very good, the steak and lobster at the finale dinner was very disappointing, with rubber lobster, but I was impressed with the waiters, who were very attentive, and willing to get you anything you wanted. The Lido market was also very crowded with wheelchairs and walkers, and very slow moving elderly patrons. I had heard that the passengers on the Holland America line were older than most cruise lines, but I was not prepared for the number of wheelchairs and walkers and extremely elderly passengers that were on board. The tenders in Lahina, and Kailua-Kona, were very scary. They need to screen some of the very elderly and immobile passengers, who should not be getting on Tenders. It's very disturbing to see people getting injured, and breaking bones, they should be screened and not allowed on the tenders. Having cruised many times with Celebrity, I could not help comparing the extreme lack of activities and lectures on Holland America. Read Less
Sail Date November 2019
This cruise has several cons. Too many days at sea ( 12 ) which would be ok except the ship had a very poor entertainment program. The evening shows on the first leg were poor quality, better on the return leg, but still not great. The ... Read More
This cruise has several cons. Too many days at sea ( 12 ) which would be ok except the ship had a very poor entertainment program. The evening shows on the first leg were poor quality, better on the return leg, but still not great. The daytime presentations were uninteresting to most, spotty in number, - who wants to do towel folding, teeth whitening, sarong tying? The days at sea were boring, other than Trivial pursuit. The return leg offered Test Kitchen, a big hit, as there was little else during the day. They need to organize some decent lectures - not just try to sell us on other HA cruises! and jewelry, spa packages! Warning, this cruise has a great many elderly passengers, many in wheelchairs, walkers, and patience is a must. Its tough to be seated at dinner with a table of people in their 80's and 90's - many of whom cannot hear, and are not converse. Just a heads up. The Gym was a fallure. Of the 10 treadmills, 4 were " out of order " along with 2 elliptical, and of the remaining 4 had screens that did not work or only partially worked. We asked them to make the spin bikes available to offset this, but management did not do that. The spin bikes remained locked up until spin class ( you pay for that - and we observed two classes with one only participant) Many passengers just gave up on the gym, one morning I waited at 8 am behind 4 others, for a working treadmill. When you are captive on the boat this is unacceptable, and deck walking can be a challenge to substitute in wind and cold. Very under impressed with the facility and the absence of effort to remedy the problem. ( blamed on waiting for parts - ridiculous, the machines are old and should be just replaced) There is a safety issue in my opinion regarding boarding the Tenders for the shore visits. As an experienced Ferry captain, it is my opinion many of the senior and limited mobility passengers should not have been allowed on the tenders. The small exit area was blocked by wheelchairs, walkers and in one case a scooter. In the event of emergence ( there was quite a swell in Lahaina ) there is no question some of the passengers could not have climbed out, The crew boarding the Tenders let anyone on board. There should have been an officer present advising many of the elderly, hardly mobile, they would not be allowed to board. This is an accident waiting to happen. Pro's The cabin stewards, servers in the Dining Room, and Dining Room supervisors were first class. Food was good, although some dining room meals were not very appetizing or no one commented on the food being anything more than " good" or " ok" Just be aware! The stops in Hawaii made the cruise, as we could get off and do things. This particular cruise do to its duration at sea and lack of on board activity, would be better suited to very senior, limited mobility passengers. We heard many negative comments from people under the age of 75-80 and virtually unanimous dissatisfaction with the above issues. Read Less
Sail Date November 2019
I've been to Hawaii RT 6 times and this was the worst for activities and on any cruise ever taken as well and that numbers about 40. There was no Hawaiian enrichment speaker unlike last year. No guest speakers. NO COOKING CLASSES ... Read More
I've been to Hawaii RT 6 times and this was the worst for activities and on any cruise ever taken as well and that numbers about 40. There was no Hawaiian enrichment speaker unlike last year. No guest speakers. NO COOKING CLASSES on way over. No singers\dancers until the return. Etc etc. Everyone was complaining and one lady canceled two future HAL cruises. Finally in Hawaii HAL got the word and things got better. Then on 2nd to last night the main stage dance group was postponed due to a "rocky" sea, but as this announcement was made, I could see 80 year olds walking around on walkers and canes. So the show was on the last night and HAL won't have to pay for the traditional Mexican folkloric dance group in Ensanada. AND frankly, I just took a HAL cruise panama canal one and it was much the same. Guest speakers cost only a room. Many activities such as trivia, ship talks etc don't cost anything. There seems to be a problem in a lackluster management. I just booked a three cabin family vacation on Princess rather than with HAL. Food was fine. Service was great. Piano bar and Lincoln Center were great. I don't plan on cruising with HAL again until I hear that these things are corrected. Read Less
Sail Date November 2019
We traveled with 4 other couples on this 15 day cruise to Hawaii. Our group is from Central Florida and we love life and enjoy having new experiences. Our group enjoys fitness activities, dancing , entertainment, eating and we play board ... Read More
We traveled with 4 other couples on this 15 day cruise to Hawaii. Our group is from Central Florida and we love life and enjoy having new experiences. Our group enjoys fitness activities, dancing , entertainment, eating and we play board games. My wife and I have been on over 12 Princess cruises and we recommended the other couples try a Princess cruise. We had direct flights from Orlando to LAX and it was a joy to see the Princess Cruise representatives at the baggage claim area. The construction at the airport made the transfer to the terminal a little longer than we thought but we were happy with the care free transfer process. The cruise registration and boarding the ship was also smooth and seamless. The people on the ship were older but we found many like minded passengers. Our group loves fitness programs. Only a few classes were available but they were excellent. Adam taught a dance fitness class at 9:00 am each sea day. It was 40 minutes of great exercise. He is part of the dance company on ship and had tremendous energy and enthusiasm He has a standing invitation to come join us in Florida. Some of us used the fitness center for working out and stretching. Most cruises have an early morning stretch class and an abs class but this cruise lacked any free classes from the fitness professionals. We enjoyed the Tai Chi and Line Dancing classes.I am a Zumba instructor most of our group are in my Zumba class. Later in the cruise we discovered DJ Loverly. (She was great) She played music on deck 14 by the pool by request so we requested a few songs we use in our classes. The first day we had about 20 people join us, the second day we go to about 40 people. On the final day she had me lead a full class. We had about 100 people dancing on deck 14 and 15. Even the bartenders and the cooks at the hamburger and pizza stands were dancing! Molly led us in a Flash Mob and it was great fun! We loved the entertainment and the staff. Oz a good friend after we met him at karaoke on Day 1. Micah, the cruise director from Australia was a joy. We sat in the front row for all the shows and we gave the entertainers and Micah lots of love. We LOVED the entertainment! The singers and dance crew had 3 unique shows and they were spectacular. The comedians, the singers, instrumentalists and magicians were wonderful. Pinnacle was an awesome band. We also became familiar with Matt Thompson - the director of entertainment. He and Micah helped us solve a problem we had with our room later in the cruise when it would have been easier for him to just walk away from the problem. Matt, Micah and OZ all lead by example and are committed to making sure you have an outstanding cruise experience. The educational sessions on the geology of the earth, volcanoes formation and types of volcanoes along with the evolution of plants and wildlife in and around the islands was very enjoyable, I highly recommend all the lectures - even if you are sweaty from the dance fitness class. The food on board was as expected. We enjoyed Sabatinis. We enjoyed the milk and cookies later in the afternoon on Deck 14 while we played our board games . All of us loved the fruit and the option to eat healthy. The staff at the international cafe helped me with my coffee each morning and they were wonderful. We enjoyed the food and only one of us gained more than 5 lbs. We enjoyed the ports in Hawaii. Some people in our group took the cruise tours and some of us rented cars and toured on our own. The Hawaiian excursions were rather expensive so I opted for touring on our own. We had a great trips on Maui, Kauai, and Hawaii. We used the cruise tour excursion on Oahu. We were pleased with the visit to Pearl Harbor and the Island tour. We stayed in a mini suite and we noticed that the room was more worn and tattered than we had hoped for. The bathroom tub drain did not drain very well and our cabin steward did a great job of getting it taken care of. Later in the cruise we had an additional problem. We were able to rectify the problem by working through our cabin steward and getting the help of Matt Thompson and Micah. We were moved to a different room and the situation was resolved thanks to the help of Matt and Micah. Disembarkation was also smooth and we made it home late in the evening. We were tired but very satisfied with our cruise and we would cruise on Princess again Read Less
Sail Date November 2019
We have taken the Star Princess on our last 3 cruises. One to Alaska and two 15 day cruises to Hawaii. We have always stayed in the mini suite section on deck 9. On the first two cruises the the accommodations were adequate, and the ... Read More
We have taken the Star Princess on our last 3 cruises. One to Alaska and two 15 day cruises to Hawaii. We have always stayed in the mini suite section on deck 9. On the first two cruises the the accommodations were adequate, and the various crew members made the experiences worth coming back to Princess. This latest cruise was a different experience. Again we were located on deck 9 cabin D602. During our cruise the ships crew decided to remodel the cabins on deck 8 during this cruise so we were subjected to the pounding, scraping, scraping and hammering one expected to find in a construction zone. At first we thought it was repair work on the ships. As the cruise progressed we found it annoying and would leave our cabin for extended periods of time. When it finally came to a head we complained to passenger services. The response I got from them was even more surprising, they seemed unaware of the remodel work being done below our cabin and sent a hotel manager to our cabin to investigate when he arrived the remodel crew had stopped for the day and he reported back there was no noise. What infuriated me more was the condescending way we were treated as though we were lying about the noise. At the end of the cruise we were talking with other passengers located on our deck and they had experienced the same noise issues. Items The we noticed needing service was the balcony door was extremely difficult to open. I could not open and had to have my husband open it each time. However, when we complained the maintenance crew came right up and fixed it. For the remainder of the cruise it worked. However, at the end of the cruise we could tell the door again was getting difficult to open. The issues we had with the ship condition was items not working such as the climate control it would either cook you or freeze you we could never find that happy medium. In the Horizon Court one of the ice machine, broke early in the cruise which required the crew to bring large pitchers full of ice in and if the servers were not available (which turned out to be most of the time) the passengers had to “man-handle” these pitchers to get ice for their drinks. Many times ice was spilled on the floor and tops to the pitchers were dropped on the floor. In the dining room the staff did the best they could to make the experience enjoyable. There were a number of time we observed the dining staffs in all eating areas cutting corners such as leaving unused items such as plates, silverware etc. on the tables for the next guests to use. When we confronted the management about this they immediately cleared the tables and put down new utensils. It makes you wonder if the cruise line is concerned with maintaining sanitation. They try and make you wash your hands each time you enter the eating areas and yet half the time the water faucets did not work and the passengers just got frustrated. As the cruise progressed many of the passengers quit using them. Over all the ship needs a major overhaul in both the passengers cabins and in the crew (not as friendly or helpful as prior cruises). Read Less
Sail Date November 2019

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