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Sail Date: February 2014
First, we did enjoy our cruise. We like being at sea, the rocking motion and the noise of the waves at night. Also we went with my wife's two sisters who were fun. We have done many cruises, somewhere in the teens and I am a Platinum ... Read More
First, we did enjoy our cruise. We like being at sea, the rocking motion and the noise of the waves at night. Also we went with my wife's two sisters who were fun. We have done many cruises, somewhere in the teens and I am a Platinum member. I have done the Hawaii cruise 4 or 5 times now. Pros: the gym was great for me. I found going at lunch time was best as there were few people there and I could get a pretty much uninterupted workout. The staff were especially pleasant and helpful. Embarkation took just a few minutes perhaps because we arrived latish, about 1 1/2 hours before sailing. Negatives: the food was the worst I have had on any cruise. There were a number of strange culinary curiosities, one was peas with wilted lettuce cooked in, another with salmon balls in the soup, pea soup I think. The deserts were particularly disappointing some I only ate one or two bites. The entertainment was not the quality I expect and, strangely, they would have two shows that looked good, one in the Vista lounge and an overlapping show in the Princess Theater. In the too small Vista lounge it was so crowded we had to sit so far to the side that we could not see the back half of the stage for a Princess troupe performance. It might have worked if they had a solo perfomer who could be at the front of the stage. The internet cafe was terrible. Most of the expensive minutes going to waiting for pages to load even at logon. Basically we enjoyed what we expect on any cruise line and had a good time in the ports. Not sure I would go Star Princess again unless it was an irresistible deal Read Less
1 Helpful Vote
Sail Date: February 2014
we stayed the night before at Embassy Suites South close to LAX and were late arriving due to weather all along west coast. We flew in from Oregon. The hotel was nice, same almost as Embassy Suites FLL. We took "Coolride" ... Read More
we stayed the night before at Embassy Suites South close to LAX and were late arriving due to weather all along west coast. We flew in from Oregon. The hotel was nice, same almost as Embassy Suites FLL. We took "Coolride" private car to pier. Great service! We arrived at the pier early (no traffic) at 9:30am and to our surprise their were porters ready to take our luggage right outside. We walked in and very friendly Princess greeters took us to a waiting area. Around 10:45am they called us by Princess Status to go to a line with your deck name on it to get checked in and get cruise card. Then we were directed to security screening and once through to our Elite lounge. This was set up very nice and they had ships staff attending it and answering questions. This was the first time ever seeing this and it was very nice. We were onboard around 12:30pm. I must say the Elite/Suite people were most rude as the greeters tried to get us to go to the ship in rows, however everyone jumped up and seemed to be fighting for position to be first, we sat and watched in amazement as know one cared about adhering to organization-like at this point you are not going to get on the ship! We had an aft covered mini-suite (first time without a full suite) E724 and contrary to reviews and posts that no noise is heard from this cabin we can assure you that you can definitely hear Verizon lounge below. Zumba started at 9am and the evening shows usually ran past midnight. Most of the shows were so loud ear plugs did not work, at least we did not need to attend the show, we only missed seeing the performer(s). So, if you can hear at all or have good hearing beware. I really enjoyed the mini suite, the layout with lots of room, loved the closet (better than full suite except Grand Suite), loved the shower in the tub combo over the full suite shower. Did not miss Sabatini's breakfast-not real fan of it. Did miss nice lounge chair on balcony and being able to order in from dining room, although we did save a lot of money on extra tipping by not having a full suite. We had rough seas, promenade deck closed off, wind and rain, very cool weather going and coming. As soon as we hit Maui (late morning) we saw whales everywhere, they were so close to the ship you could hear them breath. The whales breached in front of us as well. We took a whale watching tour with Pacific Whale Foundation in a zodiac and they have bench seats. This was the highlight of our trip. Then we walked around Lahaina enjoying the warm sun. Hilo we went with friends to Volcano National Park and walked and had lunch at the lodge and made a stop at Mauna Loa for macadamia nuts. Honolulu we went with friends and drove around the island, stopping at "Hawaiian Music" to watch the guys play ukulele's and to see what to buy next. We stopped for shaved ice and everyone was out as it had been pouring rain the past few days of our arrival. We stopped for lunch at a shrimp truck that was awesome and fun. Kauai we walked around by the pier and once onboard it rained and rained all day. Ensenada stayed on ship, it was cool and windy in the morning, warming up by late afternoon. As soon as we docked in Ensenada their were so many seagulls all over the ship!! We enjoyed trivia (and wining) and meeting new friends on this cruise. The food was amazing as good as specialty restaurants in the main dining rooms as well as all venues. The entire staff was great. We saw whales at every port. This is one of my favorite cruises and look forward to another.   Read Less
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1 Helpful Vote
Sail Date: February 2014
We sailed from San Francisco on February 18, 2014 for a 15 day cruise. Thanks to everyone on cruise critic that helped make our trip more enjoyable. First I would like to report on temps. The first 3 days needed long pants and light ... Read More
We sailed from San Francisco on February 18, 2014 for a 15 day cruise. Thanks to everyone on cruise critic that helped make our trip more enjoyable. First I would like to report on temps. The first 3 days needed long pants and light jackets. Also on the last 4 days. The entertainment on the ship was great! We prefer small groups or private tours. All tours were great and would highly recommend. Oahu - We contacted Nau Wale No "Just for you tours" - Our guide was Hilton. He was originally from Hilo. He customized the 8 hours around our desires. We mostly wanted to see the beauty of the island. Began on the north shore. Stopped at a local fruit stand, a coffee (100% Kona) and macadamia nut store. We also stopped at several viewing sites and stopped for lunch at a place where mostly locals eat (great food). We stopped at a beach to swim. He also took us by his home where he cut open a green coconut and we tasted coconut water which is sweeter than the coconut milk in ripe coconuts. He also cut open a ripe coconut and let us taste it also. Hilton is a great guy, very concerned with our likes and desires. Great tour! Kauai - There is a shuttle from the pier to Anchor Cove (less than a 5 minute drive). There is shopping there. Nearby is a small beach with umbrella and snorkel gear to rent. We spend some time there before we were picked up by Ellen from Wings Over Kauai. She set the tone with her cheerful attitude. We had opted for a small plane ride over the usual helicopter tour. Good choice. Half the price. We were in a small plane with 2 others. Everyone had window seats. Bruce, the pilot and Ellen his wife were great to deal with. We saw whales surfacing below us, outstanding views of canyons, the coastline and many other natural wonders Kauai has to offer. You could probably find the same sites elsewhere but Bruce was the difference. He was very knowledgeable and encouraged questions and comments during the flight. Great tour! Maui - We wanted to snorkel but didn't want to go with 149 people which the cruise line offered. I read one review on cruise critic who went on Gemini Charters. Great choice. The catamaran holds 40 but we were lucky to only have 11 on our tour. They took us to a turtle cleaning station. Saw several fish and numerous turtles. Not too deep so you got an up close experience. Then we were lucky to see up close whales and porpoises on the way back. Great crew!! From Lahaina we walked to the back of Wharf Center took bus #25 ($2 each) to Whalers Village (great shopping area) and checked in at the beach next to the West tour desk. Took the same bus back. The buses run every 30 minutes. Great tour! Hilo - Contacted Apau Hawaii Tours for a private tour. Scott was our guide. Great guy! He picked us up at the pier for a 5 hour tour. He customized the day around our desires. We had seen the Volcanoes National Park previously so we were not interested in doing that again. He has a 4 wheel drive and was able to take us to a green sand beach which few people know about. We went to an area that had a natural lava tube (not one cleaned out for tourists). We put on hard hats with lights and gloves he provided. We climbed into the tube. Climbed over rocks to get in. Great to see! We then went to an area where a town was destroyed by the 1990s lava flow. Also showed us a black sand beach. Scott was very knowledgeable and could answer all our questions. After our 5 hours had ended he took us by a local farmers market since I mentioned I enjoyed papayas. I purchased 3 for $1. The lady cleaned, cut in half and wrapped with a spoon in each so I could enjoy immediately. I tipped her $1 for her efforts and she seemed surprised. Delicious, nothing like freshly cut Hawaii papayas!!! He then took us by a free botanical garden/zoo and told us to take our time while he answered some emails. We did leave a small contribution. On the way back to the pier he offer to take us by a Walmart or any other place for shopping. We declined but appreciated the offer. Great tour! I hope this report helps others as much as cruise critic reviews have helped me. Great trip!!!!!! Read Less
Sail Date: February 2014
My wife and I are retired and live in Connecticut. We have never cruised before and going to Hawaii was a lifelong dream for me. We flew to L.A. and stayed with my wife's cousin and husband for three days before flying to Honolulu. ... Read More
My wife and I are retired and live in Connecticut. We have never cruised before and going to Hawaii was a lifelong dream for me. We flew to L.A. and stayed with my wife's cousin and husband for three days before flying to Honolulu. We flew Hawaiian Airlines because their prices were better, they were the only airline flying double aisle planes both ways, they have the best on-time record of airlines flying to Hawaii, a very young fleet, and a great safety record. The only problem going or coming was the flight to Honolulu left an hour late. Otherwise, the flights were great. We went from the Honolulu airport right to the ship. We booked the transfer through Norwegian Cruise Lines and I'm glad we did. We were met at the gate by a woman who walked us to our luggage and then to the van and waited with us until the van came. Embarkation was a little slow. There was a very long line waiting to check in at around 3 on Saturday afternoon. My wife was given a fresh lei and I was given a necklace. It probably took us a half hour to get onto the ship, which was less time than I expected because of the long line. Pride of America carries 2,100+ passengers with a crew of 900+. Everything on the ship seemed fairly new, well made, and well maintained. We liked the size of the ship. It's big enough to offer most of the amenities, but small enough to find things easily. We ate only in the complimentary dining rooms and the quality of the food was somewhat uneven. Some of it was very good, some not very good, and most of it was ordinary to good. We liked eating breakfast on the rear deck behind the Aloha Cafe and Moderno Churrascaria on deck 11. We liked freestyle dining, because we could eat when and where we wanted. We learned to ask to be seated at a share table, so we could have people to talk to. We met several nice people that way. We saw the shows in the Hollywood Theater most nights and in the Mardi Gras Lounge a couple of nights. They were all quite good. We went to an art auction, competed in a trivia contest, went to a port briefing, and watched hula dancers at the main pool. We tried unsuccessfully to find someone to play bridge with. There were very few kids on the ship, but a lot of retirees. We were very happy with the staff. I had read negative comments about Norwegian Cruse Lines online, including the staff, but our experience was excellent. All the staff we dealt with was friendly and helpful. Our cabin steward was great and left us towel sculptures of animals almost every night. We took the Pacific Whale Foundation whale watch boat ride and went to the old Lahaina Luau on Maui. I would recommend both. On the big island, we took a Roberts Hawaii excursion to Hawaii Volcanoes National Park. That was very good. One disappointment was not seeing the lava from Kilauea flow into the ocean. The lava flows most of the time, and the Pride of America goes around the southern end of the island to see it. Unfortunately, the lava was not flowing for us, and the ship took the shorter route around the northern end of the big island. From Kailua-Kona, we booked a boat ride through the ship that took us along the western coast of the big island with historical narration. The wind was very strong and the ride was like a roller coaster. Even with better weather, I would not recommend the boat ride. Not very interesting. On Kauai, we took another Roberts Hawaii excursion, this time to the Waimea Canyon. That was excellent. The ship also cruised the Napali coast of northern Kauai Friday afternoon. The scenery was outstanding. After the cruise, we stayed four nights at the Hale Koa on Waikiki Beach. It was excellent, with wonderful grounds and on one of the best stretches of the beach. Although it is a hotel for active and retired military and their families, we were sponsored for our stay by a retired veteran. On Oahu, we went to the Polynesian Cultural Center, which was excellent. Almost as good was the scenery on the way to and from the PCC. The beautiful blue ocean is right beside the road on one side, and mountains are on the other. We also went on an Atlantis submarine ride from the Hilton Hawaiian Village, next door to the Hale Koa. We enjoyed it a lot, but learned that there is very little color from natural light when you're down more than one hundred feet. Disembarkation was quicker than expected. Everyone was off the ship by 9:00 Saturday morning. Finding our luggage among long rows of many bags took a few minutes, but it wasn't too bad. I was a little apprehensive about Norwegian Cruise Lines before the cruise because of bad ratings and reviews online, but our experience was excellent, except for the uneven quality of the food. I would recommend the cruise and visiting Hawaii. Read Less
2 Helpful Votes
Sail Date: February 2014
This was one of the few trips we've taken that way exceeded our expectations! I booked this based on a past very positive experience cruising Alaska on a small ship with a company no longer in existence, so my expectations were high ... Read More
This was one of the few trips we've taken that way exceeded our expectations! I booked this based on a past very positive experience cruising Alaska on a small ship with a company no longer in existence, so my expectations were high to start with. On our cruise the weather cooperated as did the whales, turtles and manta rays which we saw in great numbers. Of course UnCruise couldn't control those things but the things they could control were outstanding. I don't go on a small cruise ship for a great culinary experience but I have to say that the food was excellent. We had at least two choices for lunch and dinner. The food was fresh, wholesome, presentation was good and the portions sensible. The spirit and friendliness of the crew was unbelievable and infectious. To a person, they all seemed to love the experience and were unabashedly positive about UnCruise. No personal request seemed to be a bother to them. The ship was clean and well run. Our cabin was also clean and small but adequate. This was an amazing trip and a great way to see the islands! I would recommend it to anyone who is looking for a soft adventure in an informal, attentive and friendly environment Read Less
Sail Date: February 2014
This was my first time cruising and my last. First the lines at the dock with no baggage help. If you put tags on your bag as requested your line was longer, like a TSA line but you're carrying luggage. Finally boarded and found my ... Read More
This was my first time cruising and my last. First the lines at the dock with no baggage help. If you put tags on your bag as requested your line was longer, like a TSA line but you're carrying luggage. Finally boarded and found my stateroom that smelled of cigarettes. Called about a ship map and was told to go to guest services, I would if I had a map. Next the nickel and dime for bottled water, OR soda. And if ship was so concerned about illness, how about servers at the buffet instead every guest touching every serving tool. Biggest disappointment was a Norwegian Hawaiian cruise with no water in the pool. No explanation or compensation. I called public relations who referred me to guest services who claimed it was a safety issue with loose tile. They were painting the pool, it was not tile. So my carefully chosen state room near the pool that smelled of cigarettes now smelled of paint also. I was told to use the kiddy pool, not big enough to swim and full of kiddies. Or there was another wading pool at the back of the ship with the smokers, far from my room. Pool was opened 4th day of a 7 day cruise. I ordered a bloody mary, no olives, celery, lime but a wedge of lemon. Asked for green olives but there was no pimento in them. I ordered a Greek salad, listed with Kalamata olives... got plain black olives. Probably the best examples of poor service, were an incident at breakfast buffet when a passenger stood up to help another passenger open a door that was too heavy... and her breakfast was immediately taken by the buser. The lady quickly said no I am not finished, (she had just sat down and her plate was full) so the buser offered her her plate out of the dirty dish bin. Next meal I went to sit outside at "the American Diner" to be served, instead of buffet. As I was eating my lunch I realized I was seated under a grated work walkway and there was a worker walking above me and my lunch, dropping dirty rags... very unsafe food practice. If this is cruising like a Norwegian count me out! A very large waste of a large sum of money. Read Less
Sail Date: February 2014
My wife and I just finished a great 15 day cruise from San Francisco to Hawaii and back. Since we live in the Bay Area, we drove to the pier and dropped off our bags - total of 8. Then we simply went around the corner from the pier and a ... Read More
My wife and I just finished a great 15 day cruise from San Francisco to Hawaii and back. Since we live in the Bay Area, we drove to the pier and dropped off our bags - total of 8. Then we simply went around the corner from the pier and a down two blocks to park our car. It was so easy and convenient. Within 15 minutes we were checked in, checked out our cabin and eating pizza on deck the ship. I must say that we are platinum members and didn't have to wait to check in as the line for the other passengers was rather long. The food was good, but not great, however I must have eaten too much since I gained four extra pounds. We did enjoy the pizza and the quick lunch and snack items in the piazza on the fifth deck. I found the prices for wine, beer and drinks to be very reasonably priced. We pay at least 30-50% more for drinks in our area when dining out. Also, on many days they had a four piece string quartet playing in the piazza and that made for a very pleasant lunch time treat. Service was very good and we experienced no real problems with the service staff. Our stateroom was cleaned every day and evening. Towels replaced, chocolate on the bed in the evening and plenty of soap in the bathroom. The best part of the trip for us was how smooth the water was both going to Hawaii and on the return voyage. The only rough waters were on the return sailing from Ensenada back to San Francisco, otherwise it was smooth sailing for the entire trip! That was the good part. Now for the bad parts of the trip. Way too many dogs! And way, way too many scooters! I'm not insensitive to people with special needs and do respect their disabilities. However, I really do take exception with people who are grossly overweight and are perfectly able to get around on their own two feet but choose the ride around the ship in scooters because they're lazy! I saw a woman who did nothing but zip around in a scooter on board the ship, but get off her scooter to board a tender to go ashore! Next was the so called "service dogs" Again, I really respect people that need true service dogs to enable them to get around and I'm referring to dogs that aid the blind and not some little stupid white fluffy dog with a little jacket that says "service dog" on it! little fluffy is not a service dog and I don't want to share a confined space of a cruise ship with dogs. If the trend of overweight people running around the ship on scooters and so called service dogs taking over the ship this can very well be my last cruise. I hope the cruise ship lines wake up and start to ban these types people from the ship. Read Less
Sail Date: February 2014
First and foremost, what an incredible time. I have read reviews of this cruise, and I was completely confused. We had a wonderful time, and the food, entertainment, and staff were great! We did our meet and greet the first day and I was ... Read More
First and foremost, what an incredible time. I have read reviews of this cruise, and I was completely confused. We had a wonderful time, and the food, entertainment, and staff were great! We did our meet and greet the first day and I was amazed that the staff remembered our names and may sure to ask us each time how we were enjoying ourselves when they would see us. Very organized excursions and all other activities. Very easy to get on at the start, and at each port. I recommend doing a package thru a travel agent, made getting on board at the beginning quick and easy. Food was great, and plenty of it. We only did one of the option dinning options, but the general buffet and other places to eat were all good. Shows on board along with the classes and other fun things to do were all fun and entertaining. We really enjoyed our evenings listing to David play piano and joke with passengers in Pinks Champaign Bar each evening. He is worth the trip all on his own. We had a balcony room and worth the upgrade. Room was plenty big enough for the two of us. All and all would recommend this to anyone who wants to see the best of Hawaii in a short amount of time. Very relaxing break from reality. Choose the excursions for the things you want to see. To each his own, but all were great. And talking with others who did some we did not do, they all had great times also. Read Less
Sail Date: February 2014
This was our 2nd Princess cruise, the first being in the Mediterranean 3 yrs ago on sister ship Star Princess. It was a very smooth sail for us. Just a little rough the first night and the last. Otherwise the Pacific was just ... Read More
This was our 2nd Princess cruise, the first being in the Mediterranean 3 yrs ago on sister ship Star Princess. It was a very smooth sail for us. Just a little rough the first night and the last. Otherwise the Pacific was just that...peaceful. The ship was clean and the rubber mat on our balcony was looking new. I only heard of a cabin in which a pipe leaked during the cruise. Great cruise with 9 sea days filled with activities. Cruise Director, Dan and AsstCD Kez had great chemistry. The Wake Show every morning was very hilarious and full of info. The rest of the staff also put in lots of work with Bingo, Trivia and the many other contests with all the sea days to fill. Entertainment brought on board was for the most part was excellent. The lectures were informative and always repeated on TV if you missed one. The Hawaiian Ambassadors, Kimo and Lokelani, also known as Makani E http://www.fairwindsmusic.com/Makani_E.html were great. In addition to their performances in the Piazza and lounges, they had a great hula class and ukulele class with a students recital on the afternoon of Ensenada. Hula dancers learned Little Grass Shack, Hukilau, and Aloha 'oe. Bring your ukulele if you have one as they ran out of loaners the first few classes. Ukulele players learned Tiny Bubbles, Pearly Shells and Aloha 'Oi. They had a ukuleles for sale in the ship store. Kimo and Lokelani are on for a couple more HI cruises then off to do the Japan season in May. Getting to to terminal. We stayed at the Holiday Inn Express on North Point @ Fisherman's Wharf. Since we had lots of luggage and boxes, we took a taxi. If you have only one suitcase on wheels, it is an easy flat 15 minutes walk. Lots of porters available to help with your luggage when you arrive at the terminal. They will take your stuff at the sidewalk and it will be in your stateroom by sail away. Don't show up early if you don't have an early boarding time as you will have to wait on the sidewalk area and there are lots of folks moving about with their stuff along with the porters and their carts. Embarkation: We did the Bon Voyage Experience with our son and his girlfriend so we got to board @ 11 am. Had a quick tour and got into our stateroom where they could see where we would be living for the next 15 nights. Had a great 4 course lunch with wine in the Da Vinci Dining room then got to roam about the ship as more folks were coming on. They had to disembark @ 3:50p. Sail away was delayed about an hour due to loading of the supplies taking a little longer anticipated. It was getting dark by the time we sailed under the GG bridge but it was still an amazing thing to do. We stood out on the aft deck watching the tug boats fade away and watched the lights slowly grow fade into the distance. Cabin: We had a port side balcony cabin on deck 10, aft. On the port side, we got to see the sunrise on the way to HI and got full afternoon sun on the way back. On the port side while in SF, you look out to the Bay Bridge and Treasure Island. The balconies are larger on deck 10 and 1/2 of it is covered. You are able to look down into the full balcony of deck 9. Consequently, since deck 10 balconies are partially covered, decks 11 and 12 are able to look down onto the outer section of your balcony. Decks 11 and 12 balconies are fully covered but not as large as the deck 10 balcony. Although we did not have the rough seas as described in previous reviews I found that being mid ship during those times helped a lot. Second best was being aft and worse was being forward...where the Princess Theater was located. Cabin was clean, beds were comfy and balcony good size. New blue rubber mats were inplace. Sliding door was heavy and tough to slide but it seemed more secure that way. There are two plugs at the desk. I would suggest bringing a two prong extension cord that has multiple female ports at the other end. There is a electric outlet in the bathroom but only for shaver. I could not use my hair clipper in there. Liquid soap and shampoo is supplied in the shower. There is a retractable cord in the shower to hand light clothing to dry. We usually bring a clear plastic shoe holder and hang on the bathroom door and fill with our bathroom items. Makes it easy to find. There are three small shelves to hold some bathroom items above the sink. There is a safe that an Ipad mini will fit in. Use your own 4 number code to lock. Lots of hangers in the hanging area. Regular size suit cases will fit under hanger clothes or under the bed. Cabin stewards do a fantastic job with keeping the bath clean and well stocked, making/turning down the beds daily and making sure things are OK. Sea days: there were many activities to keep one busy if you wanted or there were lots of places just to sit and read quietly. There were lectures on the ports of call, WW II history, Route 66 talk, etc. Bingo for the gamblers and of course the Casino opened from 9 am till ....? Never while in port though. Ship had to be in international waters for the shops and casino to be open. It got warm enough for the pool by the 3rd day out. Lots of cloudy days on our trip. Food/dining: was excellent in the MDR. We had anytime dining and met many folks from all over. We never had to wait long to get a seating in the MDR as we were willing to sit at a table for 6 or 8. We found that a table of six was better for we were able to converse with everyone whereas a table of 8 or larger made it more difficult to hear someone across the table. With anytime dining, you are still able to make reservations for a certain time if you want to meet up with someone else and eat together. We ate at the Horizon Court (buffet) only a few times. At breakfast you can even get an omelet made to order. Mostly my wife ordered room service for breakfast and I got mine at the International Cafe. they had a breakfast egg/ham sandwich, yogurt with granola and all sorts of pastries. I bought a coffee card ($29 +tip) and was able to use up the coffee card from my previous cruise and get freshly brewed coffee for no punches. I brought our travel coffee mugs which the barristas filled for me every morning. At 11 am, the International Cafe replaces the breakfast items with lunch salads and gourmet sandwiches. Great place to get a quick bite or even take back to your cabin. Spa/Fitness room: many treadmills and other cardio exercisers. Small area with free weights and 3 benches. A universal weight machine and several upper body and couple of lower body weight machines. Yoga classes were well attended every morning. My wife had a couple of facials she enjoyed very much and we did have a couple's massage on Valentine's day...aaaaaah! Disembarkation: smooth. There was an option of Express disembarking in which you carried your own luggage off the ship. Advantages are you would have your bags with you all night and you get off first. You would have been the first to disembark at 8 am or so. We chose to have our bags taken and placed in the terminal. Disadvantage of that is you have to have your bags out in the hall in the early evening. So you have to think ahead of what you will need in the morning. Once you bags get to the terminal, you are let off the ship, then you need to locate your bags which are grouped by color coded tags. There were adequate number of porters available to take your bags out to the sidewalk. Staff was very helpful. I had forgotten an item in my cabin and remembered it after I had gotten off the ship. I was able to get back on board and my item was located and sent down to me without hassle. In summary: Great trip especially since we had very smooth seas. Read Less
Sail Date: February 2014
We are experienced cruisers and have taken approximately 15 cruises over the same number of years. I say this only to offer perspective on my views. Let me start with the good. The service from everyone on this ship was stellar. Truly ... Read More
We are experienced cruisers and have taken approximately 15 cruises over the same number of years. I say this only to offer perspective on my views. Let me start with the good. The service from everyone on this ship was stellar. Truly friendly and accommodating. After that, the rest is downhill. The ship itself is showing her age, and not in a good way. The elevators are a disaster. There aren't enough. They take forever to show up and frequently get stuck between floors. One or both of us got stuck in them four times. The main dining room is also only served by two elevators for the whole ship, which makes it complicated when 1/2 of the guests are trying to get there for one of the two seatings. The food on the ship ranges from mediocre to inedible. Three times I had to send my dinner back because it was too awful to eat. The buffet is worse than the dining rooms. Rude staff with no knowledge about what they are serving and the food itself makes hospital food seem gourmet. The tours/excursions are poorly run with nobody adhering to time schedules. Onboard activities are boring and unimaginative. This is important for the Hawaii cruises from SF, as there are 8 sea days. The cabins are small - even the mini-suite we had and the doors are too narrow. One of us uses a walker to get around and it was almost impossible to get it through the door. It required two people to twist it to make it fit. The layout of the cabin was awkward and the furnishings tired. The sofa in our sitting area looked like it had been relocated from the basement of a fraternity house. If you are looking for a cheap option, maybe you will be happy with this ship. You will NOT, however, "come back new" as the ads promise. Read Less

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