Customer Service is poor and benefits are not transparent.
When we first booked for a September sail date, we were told there were 15 days before departure for the "Peace of Mind” delay for our cruise. In July, with the virus still rampant, we rebooked for a November 2021 sail date which we assumed was still under the “Peace of Mind” policy. We then attempted to change the cruise sail date to ...
We have just returned from a wonderful 10 days sailing on Star Legend. The ship is in great shape and incredibly comfortable after an upgrade and refit. Our cabin was spacious with fabulous doors leading onto a small balcony, the bed was as comfortable as home which I have never experienced before. So some people may not enjoy the windstar experience, although I have no idea why ( I did hear one ...
We chose Windstar to cruise through the Greek Isles. From the beginning it seemed odd - we heard almost nothing from Windstar other than itinerary changes and information posted on My Windstar. When they removed our reservation from My Windstar about a week prior to sailing I had to call them to ask if the ship was still going and we were still on it. Apparently all reservations are removed in ...
Wow this is quite a ship. From the moment you walk up the gangway you're on something different. It's a high tech wonder with automatic lights and window shade in your cabin. Hands free washroom doors. Elevators that glow green when going up and red when down. Bar codes on each table you have to scan to see the menu of the bar or restaurant. The hotel block is built on the ships hull ...
We wanted a true sailing adventure through the Greek isles. ROW delivered beyond our expectations on our visit to islands in the Southern Aegean. The experience is one-of-a-kind with impeccable service. Claudia and Robert took wonderful care of us and the entire crew and staff were friendly, helpful and attentive. The ship is stunningly beautiful, the amenities and activities are geared to all ...
Running on Waves is a fantastic boat with a more than fastastic crew team. We did the Agean Cruise 2021 and felt that it was one of the best travel experiences of our live. Is like cruising in a private yacht, unique and beautiful, with the very best top service on board, kind, attentive and very professional, dedicated to make your hollidays memorable.
The itennerary was very well choosed and ...
Hi everyone. We sailed with Silversea in 2017 and were disappointed. This year, we had booked a cruise on another comparable cruise line, but that trip was cancelled due to COVID. Our travel agent suggested going to the Greek islands, since Greece has made a real effort to be open to tourists this summer. He said that Silversea had a brand new ship; The Silver Moon. We said let’s give it a try ...
We chose this cruise mostly because we were interested in the state-of-the-art EDGE series. Despite salivating at the YouTube and Celebrity videos describing the ship ahead of time, the Apex met or exceeded every expectation.
Preparing for embarkation was a little tedious, entirely due to COVID, but paying attention to the emails and doing the work ahead of time made for a smooth overall ...
This is the 5th cruise we were on and Celestyal was the worst experience we had!
Staff was rude and it seemed as if they were all instructed to serve as less food as possible. At first we were a bit shy asking for another spoonful but once we realized it’s a tactic we became much more demanding. I guess they rely on people’s “shyness” We had the all inclusive drinks package and we had to ...
This ship is a refurbished Royal Caribbean ship that is in need of more refurbishment. My trip felt like more of a ferry ride, with passengers embarking and disembarking at many of the ports. There were very few Americans on board. While the cabin attendants were excellent, the rest of the service was definitely lacking. It was difficult to have our bread and water refilled in the dining room, ...