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6 Helpful Votes
Sail Date: August 2019
Rooms are like prison cells. Bathroom is tiny you literally can’t move in it. For a ship of this capacity the swimming pool is the size of a bath. The outdated rules of no shorts gets boring especially when men are allowed to dinner in ... Read More
Rooms are like prison cells. Bathroom is tiny you literally can’t move in it. For a ship of this capacity the swimming pool is the size of a bath. The outdated rules of no shorts gets boring especially when men are allowed to dinner in scruffy Adidas trainers. Not only are you woken up early with the annoying, pointless announcements but the ship is a dictatorship. Never cruised before and because we booked through a 3rd party we weren’t informed of the dinner attire rules, we was reprimanded for not booking direct with p&o but p&o still accepted the booking and happily took our money via 3rd party. Avoid this ship. It’s tired and lacking any character or luxury. You can hear every noise the cabin next door/ above makes also. Drawers constantly being pulled in and out. Entertainment was dated and not much for children in fact the only child’s disco that was organised what set at the same time of the black tie event so nobody showed up. When eating at the buffet you practically had to beg the waiters to take your drinks order otherwise they just avoid you. I went and asked one to order a drink and he told me to go to the bar. Many of the wait staff are arrogant and unhelpful. Would never cruise again and would advise anyone considering it to avoid the Oceana. Ports were efficient and no problems going through just don’t forget crew card. Upon disembarking you have to provide your crew card of which this was taken off of us when we checked out at reception. As stated before we have never cruised and as no information was given to us as they assume every passenger has done many cruises it caused a confusion and delayed us getting off the boat as we no longer had our cards. Then the man started shouting over me aggressively when I was pointing out that reception staff should not have taken my card if I needed it to disembark and leave the cruise. Read Less
Sail Date: July 2019
This was our second cruise with P and O, the first being last year on Britannia, which was disappointing. We have cruised with different companies previously so do have some idea of expectations! We returned from a cruise to Norway on ... Read More
This was our second cruise with P and O, the first being last year on Britannia, which was disappointing. We have cruised with different companies previously so do have some idea of expectations! We returned from a cruise to Norway on Ventura yesterday we were disappointed to find that there was a lack of activities during the cruise. The tables in some of the bars and on the tables on deck 15 were not cleaned after use. There didn't seem to be enough staff to serve guests in any of the bars and we were not the only ones who failed to be served in the exchange or on deck 15. Some staff we found to be rude. This was not what we expected. We ate in the restaurant and in the Glass house. The Glass house was excellent, it is a shame that the same can not be said for the main restaurant, we were either rushed through courses and left with the menu for desserts for a cknsiderable period, on some occasions we were asked if we wanted cheese and coffee and others not and felt that although we were asked, we shouldnt have said yes we wanted both, there didnt seem any consistency within the restaurants Read Less
3 Helpful Votes
Sail Date: July 2019
I traveled with Hurtigruten on the Midnotsol to Antarctica. It was such a wonderful experience, I couldn't wait to travel with them again. This time to the Arctic. I booked this trip 18 months in advance. It took 3 days of travel to ... Read More
I traveled with Hurtigruten on the Midnotsol to Antarctica. It was such a wonderful experience, I couldn't wait to travel with them again. This time to the Arctic. I booked this trip 18 months in advance. It took 3 days of travel to reach the ship and the trip cost more than my first house but it didn't matter. I wanted to go to the Arctic and have a chance to see the Eastern Greenland National Park--the least visited national park in the world. Imagine my disappointment when, after only one stop in the park, the Captain informed us that because Hurtigruten did not arrange for a pilot to be on board, we would not be able to make any additional landings in the park and would instead spend 2 full days at sea to arrive at the nearest point a pilot could be acquired. We were able to see polar bears--that was a plus--but saw no walruses, very few seals, no puffins, and some whales but when a pod of narwhals appeared off the bow one morning, no announcement was made so I missed them. The dining room was another disappointment. The food selection was VERY limited and nothing was ever hot. During our first lunch on board, no wait staff ever checked on our table. We were totally on our own while three staff hovered around one person at another table. My companion was so upset by this that she asked to speak to the manager. When she expressed our displeasure, the manager apologized and offered a beverage although we were already through with our meal. After that, we had obviously been identified as trouble-makers and were assigned to a very charming waiter who helped to make the service for the rest of our trip delightful. I have traveled with a lot of companies to nearly 100 countries, but to say I feel totally cheated by this trip is putting it VERY mildly. Read Less
Sail Date: July 2019
My cabin was 9210 which was an aft suite. In this letter I will be detailing my experience onboard your vessel. Just a little background this was our sixth cruise with your company and have had a wonderful time previously. We have ... Read More
My cabin was 9210 which was an aft suite. In this letter I will be detailing my experience onboard your vessel. Just a little background this was our sixth cruise with your company and have had a wonderful time previously. We have cruised on the Getaway, Escape, Jade and Pearl. This was a honeymoon cruise for us and we had invited 2 other couples to cruise with us neither have even been on an NCL cruise before. Upon boarding the ship with great enthusiasm and excitement as we have been planning this trip for well over a year. The ship was delayed departing as it had a mechanical issue and did not depart till 1:30 AM the next morning. That is when things turned sour. In order for the ship to make up time it was cruising at a 22-24 knots according to the information screen. This caused our suite to vibrate uncontrollably with glassware clanging, draws opening and the safe door banging it was like traveling on the New York City subway. Everything started rattling, draws sliding open, safe door clanging, and bathroom items falling into the sink and to the floor. Please note in the pictures provided the vibration is so severe, the bathroom tiles had cracked and vibrated loose leaving it uneven. Monday July 22 upon us going to breakfast we spoke to the Concierge about being up all night and her response was she was going to look into it. Well the day progressed as the speed stayed consistence and at 5PM we went to guest services to speak with the manager, unfortunately the guest services rep had to be asked 4 times before my husband finally said that he was not happy and that he would start yelling if his request was not attended to. Finally, the front end manager came out along with the Concierge. Upon speaking with The supervisor we found out that the vibration problem was a known issue. She had said that vibration tests were done in our Suite and that the vibration occurred around 19 knots. She said that she would send an email to the Miami offices informing them of the issue. The immediate solution was to give us a room on deck 6 closer to the front of the ship with a window. So, on nights that the ship was going over 19 knots I was supposed to pack a bag and sleep in another cabin. We found this extremely inconvenient and ridiculous. We then asked for a schedule of cruising speed so we would have knowledge of sleeping arrangements. Well it was supplied but not exactly accurate we learned after the second sleepless night to add 5-10 knots per numbers supplied. By the third day after falling asleep on the bus rides for our excursions (yes paying a lot and missing a lot) I decided to set up an appointment with the Front-End Manager. Again, we found out that he was also aware of the vibration problem on the ship. By this time, I cannot understand how your company would still take $10,000 for a cabin with known issues and think it is OK. This is stealing money from your customers. So, we paid for a suite that could not be used when the ship was moving, and was offered a cabin with a window. Also, I do not understand why the concierge that did not utter a word to us after the first day. Not any staff member offered us any assistance to transition from one cabin to another as we slept in the other cabin for 6 nights. You would have thought that knowing the problem the staff would have been more accommodating and helpful to try to smooth over all of our discomfort. We then thought upon spending the night in Dublin we could stay in our cabin, the captain said that to prepare for dry dock in January they were going to be weighing the ship at night. The cruise director added that they were doing water testing. Well with the staff knowing the issues of our cabin you would think that someone would have suggested us to sleep in our other cabin. Well let me tell you what they did. The crew filled the ballast with water after moving the ship away from the dock. From 1:00am to 5:30am the crew was revving the engines up and down causing our suite to vibrate violently. I tried calling guest service but that was worthless as no one answered the phone. I find it comical how the entire ship knew the issue with the aft cabins but could not care about the guests occupying them. Later that day we had an appointment with management to hear the response from NCL corporate. They read us the response from corporate and My wife was in tears. After spending over $10,000 for the cruise it was like a slap in the face not only were we sleep deprived, falling asleep on buses to and from excursion locations and totally frustrated as not only did we have 2 other couples traveling with us this was my HONEYMOON that is being totally ruined. I felt that I was not considered a valued guest as with this cruise I was going to be a platinum member which does show the loyalty I had with your company. On top of the vibration issues, I was looking forward to a bath at night before bed. The tub had disgusting mold growing around it, and the staff had to step in and out of the tub to pull shade up or down. We had spent over 10,000 dollars for this cruise for a cabin we picked over a year ago, so we could entertain our friends with cocktails and cheese plates (which were ordered in advance). The vibration and noise did not allow any of this. I am not sure if you or a company representative have seen the condition of this ship but it should have been dry docked long ago. The bathroom tiles are cracked and have uneven surfaces as you could not walk barefoot to the toilet. The furniture was stained and looked dirty. The staff was very passive and inattentive. We heard the same issues from our neighbors, it was like the staff did not want to speak with us for fear of hearing more complaints. The service was not up to par with any other cruises we had taken with your company. Where the ship’s staff and corporate offices had knowledge of all the issues long before we had boarded, especially where vibration testing that had been done, these cabins should have never been sold or occupied. To take a customer’s money in advance and knowingly sell a room that does not allow for quiet enjoyment is stealing the customers money. Read Less
Sail Date: July 2019
We chose this cruise as a family cruise with my brother's family and my Father so there was 11 of us on the cruise. We have never Cruised the British Isles and thought this would be a great experience for the family. We have cruised ... Read More
We chose this cruise as a family cruise with my brother's family and my Father so there was 11 of us on the cruise. We have never Cruised the British Isles and thought this would be a great experience for the family. We have cruised with Carnival, Princess and Royal Caribbean in the past multiple times. This was our First Norwegian Cruise and will be our last. We have never been on a cruise where the family didn't want to go the dinning room. We ate in the Window's dinning room and the food and service were not up to standards. Many times we had to ask for water glasses to be filled and then when they went around and the pitcher got empty the never came back to fill the rest of the glasses until we asked them again. This happened multiple nights. The food wasn't up to the standards of the other cruises and half of the family most nights ended up not finding anything they liked on the menu and when up to the buffet or the Blue lagoon to eat. The Entertainment of ship was ok. The singers and dancers were excellent, but the Magician was better suited for small children. My 11 year old was not impressed and all of his tricks were just hidden box tricks. And unfortunately since the Magician is so intricate to the elements show it was as my kids say "cringey". The cruise staff was ok but the cruise director was not very engaging on all the other ships usually the cruise director comes out after the shows and explains what is happening the next day and is very outgoing, this cruise director was not. The Tender process was horrible and unorganized good thing they only tender twice, but one of the Tender's we are only in port for 4 hours and by the time they were done with excursions tendering off the boat people only had 2 hrs in port. When you get off the boat many of the Docks you dock at are working docks so transportation is required to get off the Dock. Usually they have 2 types of buses one that you pay to get to "city Center" which is usually 10-15 dollars or one that is free that just takes you through the dock. The free ones would work if they actually would take you out of the port. The one in Dublin doesn't even get you out of port or to a decent drop of place. Once they drop you off it is about a mile to 2 miles to get to the bus or Tram area. Overall the was a major disappointment for the family and we will not be going on a Norwegian again. Read Less
1 Helpful Vote
Sail Date: July 2019
we chose this cruise as it was short and e073 cabin was available read on bigest problem with cabin,the embarkation was a shambles the trips were poorly organised went to cherbourg on Bastille day evertwhwere was closed next stop santander ... Read More
we chose this cruise as it was short and e073 cabin was available read on bigest problem with cabin,the embarkation was a shambles the trips were poorly organised went to cherbourg on Bastille day evertwhwere was closed next stop santander no courtesy bus into town very long walk bearing in mind this cruise is mainly for older folks with walking difficulties do P&O care no they dont,we all know how the British love to queue well P&O love people to do that the whole standard of thic cruise company sadly has dropped,they seem to be theonly ship that use a lorry and crain to get the disembarkation gangways fixed seems every thing is being done on the cheap,the only nice thing i can say about this cruise ai that the food was good apart from the piles of green beans, most of the staff were good but not all as we have found before,didnt like the constant smell of paint round the ship painting every day with a radiator roller and one inch brush probably why it takes so long Read Less
5 Helpful Votes
Sail Date: July 2019
We read positive reviews about this ship and the stops before we booked in April. Wow, I’d like to know who’s writing these reviews. We haven’t made it to one stop yet and I have no idea how we’re going to make it 12 more days. ... Read More
We read positive reviews about this ship and the stops before we booked in April. Wow, I’d like to know who’s writing these reviews. We haven’t made it to one stop yet and I have no idea how we’re going to make it 12 more days. We’ve been on Disney to the Bahamas, Carnaval both to the Caribbean and Mexico and Princess to Alaska. All these cruises have been in the last few years and the food, entertainment, and overall service were a lot better. I’m so disappointed so far. Our room is average but is obviously not maintained that well as there are scuff marks all over the walls especially near the patio door. Our front door doesn’t close well and sometimes stays unlocked because we didn’t realize that it did not close and lock. But back to the food, the buffet breakfast, lunch, and dinner is among the worst I’ve ever had both on the ocean or on land. The other cruise lines buffet food was of this much higher quality. I feel like Royal Caribbean is trying to get its customers to pay for the restaurants that are more upscale or even just better like Johnny Rockets or the fish and chips place near the pool. I resent that after spending as much money as we’ve had to travel to Europe and the cruise it’s self. My family and I are just looking forward to the excursions to Gibraltar, Nice, Florence, Rome, Naples, Sardinia, and southern Spain and hopefully making it back home without getting sick. Read Less
1 Helpful Vote
Sail Date: July 2019
We signed up for a luxury river boat cruise and received a low budget bus tour. Scenic could not control the lock accident preventing our group of 29 people from loading the river boat but, they could control their reaction. Our group ... Read More
We signed up for a luxury river boat cruise and received a low budget bus tour. Scenic could not control the lock accident preventing our group of 29 people from loading the river boat but, they could control their reaction. Our group spent many hours of our vacation attempting to contact scenic representatives and scenic senior leadership to request simple things like free filtered water and information on what hotel we’d be staying in the next night. When we did receive responses, the representatives were unapologetic, had little to no information and failed to offer solutions or compromises. We did NOT receive complementary alcohol, plated dinners, butlers, laundry/ironing service, free water, or any type of monetary refund/credit. Instead we received a different hotel room every night, two star hotel buffet meals, and consistently canceled free choice tours. We spent countless hours on buses and waiting for hotel rooms to be ready. I will always remember scenic river boat cruises as the company that ruined my grandmas 80th birthday. If you’d like to enjoy your vacation, I’d suggest booking with viking river cruises, they actually treat their guests with respect (www.vikingrivercruises.com). If you do chose to book with scenic, I’d bring coins to pay for the numerous gas station bathrooms, as you are shuttled like cattle from city to city. Enjoy the smell! cheers! Read Less
3 Helpful Votes
Sail Date: July 2019
My husband and I researched and planned this trip for 2 years before deciding on a Scenic cruise due to all the online reviews we found. Being our first time in Europe and out of the country we wanted to make sure we were getting an ... Read More
My husband and I researched and planned this trip for 2 years before deciding on a Scenic cruise due to all the online reviews we found. Being our first time in Europe and out of the country we wanted to make sure we were getting an amazing getaway trip that we wanted. Not even 24hrs before our departure from the US we got an email stating that due to an incident involving a lock being broken (the incident occurring back in June) we were no longer able to board the boat in Budapest and given the option to cancel however the fees of canceling flights, already taking off work( my husband with no PTO), kennel care wasn’t worth it. Upon arriving in Budapest we still were not told of our accommodations for the next two nights. We jumped from hotel to hotel and ended up having to spend money on our credit cards because we had not planned on bringing much extra spending money due to everything being included. Upon arriving at the second hotel we asked the representative sent from Scenic about a daily allowance or what things would be included and were told that beer and wine and a dinner would be provided. We were on our own for everything else. When speaking to the corporate representatives (over the phone) we were given the run around and never a straight answer. Then spent 2.5 hours on a bus to Bratislava and another 1.5 bus to Vienna. Our “included” excursions were also effected and canceled due to this. For a “5 star” “all inclusive” trip we were given neither. After attempting to raise concerns to the corporate offices and get answers or any type of compromise we got no response and thus have taken to writing a review. I would not recommend using this company to anyone ever and am very disappointed in the customer service from the corporate representatives. Read Less
3 Helpful Votes
Sail Date: July 2019
Let me start by saying that I rarely write reviews but after the poor customer service we have had to this point I could not stay silent any longer. It all started when we received notice from Scenic 24 hours before (even though they knew ... Read More
Let me start by saying that I rarely write reviews but after the poor customer service we have had to this point I could not stay silent any longer. It all started when we received notice from Scenic 24 hours before (even though they knew 3 days before they sent notice) we were suppose to be getting on the boat that the lock that was damaged and the boat could not get to our planned departure point. You have to question if this was done on purpose giving us no opportunity to cancel. Up to this point our river cruise has been a bus tour hopping from one hotel to another. The all inclusive cruise has turned into an a la carte experience with many simple amenities having to be purchased separately by us. Hence the title of my post since one of their main slogans is “leave your wallet at home”. I do have to say the Scenic cruise director has listened to our concerns but has had absolutely no backing from upper management. Our group has escalated our concerns to Scenic management in Europe, North America and Australia and recurved only empty promises that they would address our concerns. I work within the service industry myself and find the (non)response from management totally unacceptable. We planned this trip for over 24 months to celebrate my mother’s 80th birthday with 29 family members. We had thought we had picked the premier European river cruise company but that is not the case. Read Less
3 Helpful Votes
Sail Date: July 2019
Scenic is a scam. My family fully regrets booking scenic Gems of Danube for my grandma’s 80th birthday. The experience was anything but “5-star”. For starters, we were not informed of the lock issue on the Danube until members of ... Read More
Scenic is a scam. My family fully regrets booking scenic Gems of Danube for my grandma’s 80th birthday. The experience was anything but “5-star”. For starters, we were not informed of the lock issue on the Danube until members of our party were already flying from USA to Hungary. Therefore, cancelling the cruise was not an option. Due to the lock issue, we were unable to board the boat and instead were bused around from hotel to hotel and stayed extra nights in Budapest. The service at the hotels did not meet our expectations (mediocre food, no spirits) and we were left spending our own money on drinks and essentials like water. So much for a “leave your wallet at home” “5-star” experience. We escalated our concerns to scenic representatives, even senior leadership at corporate, and no one addressed our concerns. Instead they kept saying “we understand” and “we are working on it” but it was all talk and no action. Overall, I would recommend that you do not trust scenic with your vacation, our experience was very disappointing and no where near “luxury”. Read Less
1 Helpful Vote
Sail Date: June 2019
We had done the Rhine and couldn't wait to go again. I can't believe this is even the same cruise line. The crew was very standoff-ish. But, we made nice friends and the first few days were decent. Then, at Gottwieg Abby, we ... Read More
We had done the Rhine and couldn't wait to go again. I can't believe this is even the same cruise line. The crew was very standoff-ish. But, we made nice friends and the first few days were decent. Then, at Gottwieg Abby, we were informed that due to a broken lock, we would have to do a boat swap with Tor that night. We'd pack, they would transfer our luggage to another boat while we were touring, we'd return to the new boat and be on our way. What happened is that they stuck us on a 6-hour bus ride and delivered us to Tor - parked in an industrial waste site, complete with rumbling dump trucks and trash. There we stayed for 3 days! We found out it had already been there for 3 days prior! Most of our tours were canceled for two days. If we wanted to do anything we had to be up at 5:30 AM and on a bus for a 2-3 hour bus ride to a faraway city....where we would get to spend a whole hour touring! We finally mutinied and told them we were staying till 4 and they had better come and get us. They did...but at 5:45! Yet, we met other Viking passengers who had boat-swapped with little disruption. We understood the lock issue... until they tied us up for 3 days! No explanation. Calls to Viking upon return home were met with the rudest, nastiest treatment imaginable. "What do you want, lady?" I paid $10,000 for half a cruise. I would expect decent compensation. Nope, they acted as if we should have been grateful that they said, 'sorry.' Our Rhine had lectures and classes...this one had nothing! Read Less
3 Helpful Votes
Sail Date: June 2019
We had been planning for our Romantic Danube cruise on the Viking Var for over a year. Eight of us were traveling together to celebrate our 30th wedding anniversary. We have never spent this much money on a vacation ($12,000) before and we ... Read More
We had been planning for our Romantic Danube cruise on the Viking Var for over a year. Eight of us were traveling together to celebrate our 30th wedding anniversary. We have never spent this much money on a vacation ($12,000) before and we were so excited to cruise from Budapest to Nuremburg. The first four days of our trip was a dream. The crew on the Var was fabulous and we could not have been happier. On the 4th day, rumors started circulating around the ship that we were going to have to change ships. We understood from our contract with Viking that river levels or other issues could cause a change in itinerary, but how Viking handled the change is completely unacceptable. Viking has known a lock on the Danube between Regensburg and Nuremburg was broken since a Viking ship broke it on June 5th. We did not sail until June 28th, Viking knew about this itinerary change and did not notify its customers. We were told the night before a ship change that we had to have all our things packed and outside our cabin doors by 8:15 am to be transferred to a new ship. Here’s where it got worse: 1) We were bussed (1.5 hours) to Passau, Germany for that day’s tour and then bussed for 4 hours to Roth, Germany where our new ship, the Viking Tor, was docked in a dirty industrial canal. 2) When we boarded our new ship after four hours on a bus, not a single crew member apologized, a drink wasn’t offered…nothing. 3) At that night’s port talk, we were told that if we wanted to go to Regensburg, we would have to be bussed 1.5 hours each way for a two-hour city tour. We declined to take that tour and found our own way to the Roth train station and made our way to Nuremburg on our own and at our own expense. We were only 30 minutes from Nuremberg and the Viking crew would not help us arrange something different than what they had planned. 4) We then sat in Roth, in a dirty industrial canal for two days. 5) We sailed to another industrial canal in Nuremburg and disembarked the next day. Upon arriving home, I contacted Viking Customer Service to provide feedback and to ask for compensation for spending a third of our “Romantic Danube” cruise on dirty canals. I was told by the Agent for Viking that Viking Executives were reviewing compensation for all of the passengers. He told me that after I received that communication if I was not happy, I should call him back. About two hours later, I received an email from Viking offering us each a $250 voucher for another cruise. That is roughly 4% of the cost of our trip when we spent almost a third of our trip either on a bus or a dirty canal. What an insult from Viking. All of Viking’s advertising touts their world class service…that’s all true when everything is going fine, but when issues arise, Viking takes no responsibility or accountability with their customers. When I called the Agent back, he confirmed that $250 was the offer and that it was “more than generous”. He also explained to me how itinerary changes are made by Viking and that the experience I explained to him was not what had happened. He offered me $500 each for an ocean cruise, “but, that is the best I can do and we are at an impasse.” He was nice in our first call and very rude in our second. Here’s the truth: 1) Viking knew about the lock before we boarded our ship. They chose not to disclose it. Other river cruise companies did and one cruise line even put their passengers up in a 5 star hotel rather than make them spend days on a dirty canal. 2) Viking gave us 10 hours’ notice of the change. No one ever apologized. If they would have offered everyone a free drink in the bar that night after a 4 hour bus ride, that would have gone a long way. 3) We spent one-third of our vacation in a dirty canal and Viking could care less. I will never take a Viking cruise again, I will never recommend Viking, I will proactively tell my friends and family to never take a Viking cruise and I will use all social media and cruise review sites I can to tell my story. What a truly disappointing experience. Viking is dishonest and does not care about its customers…plain and simple. Read Less
9 Helpful Votes
Sail Date: June 2019
Have previously cruised on P and O Britannia and loved it, so I chose a cruise of the Med on Arcadia, the itinerary was important.....but we were emailed 4 days prior to sailing with a changed itinerary as Arcadia was damaged and they ... Read More
Have previously cruised on P and O Britannia and loved it, so I chose a cruise of the Med on Arcadia, the itinerary was important.....but we were emailed 4 days prior to sailing with a changed itinerary as Arcadia was damaged and they would repair her in Malaga, so Messina was removed from our itinerary, so they could repair Arcadia in Malaga! So off we sailed on a faulty ship, and the repairs lasted 3 and a half days. So one can only say that P and O repaired their ship during the holidaymakers time. 3 and a half days stuck in Malaga, I could have taken a mini break for £300! Day 3 Norovirus breaks out. I am told that although a cleaning person was sent to the cabins of the sick and a questionnaire was pushed under the door, the sick were not checked over by a doctor unless a private consultation was requested at private medical prices!! Incredible.....as the virus was gifted to passengers on board. Food was dreadful, cooked by amateurs it seemed and very often inedible, oh well there was always the cheese and biscuit option. Indifferent service by tired overworked staff. Lack of communication from the Captain and medical team. Intercom systems that didn't work, so important announcements were missed. Sloppy cleaning of tables in the buffet and outside deck areas, no wonder the virus took hold. Dreadful experience and deplorable PR. Read Less
9 Helpful Votes
Sail Date: June 2019
We chose this cruise for the Itinerary specifically to visit Messina and Venice we received an email on the 20th June 4 days before we were boarding Arcadia telling us that we would not be going to Messina now as the ship needed to have ... Read More
We chose this cruise for the Itinerary specifically to visit Messina and Venice we received an email on the 20th June 4 days before we were boarding Arcadia telling us that we would not be going to Messina now as the ship needed to have technical work done and would be staying in Malaga our first port of call for longer ,we arrived in Malaga a day earlier than we were supposed to ,we arrived on Thursday and we were told we would be leaving on Saturday evening once the work had been completed but were then told Saturday afternoon that we would not be leaving until Sunday evening making us arrive a day later at all the other destinations we were visiting and the excursions that we booked were all cancelled and 2nd day in to the cruise we were told that there was an outbreak of norovirus and this got worse as the the time went on the buffet was limited due to this and we felt we were in a 2 star Hotel rather than being on a supposed to be luxury cruise that cost £6,140 a very expensive mistake the ship was old and tired looking lots of visible rust and supply’s being stored on the promenade deck work on the lifeboats was being done every day you do not go on a cruise to be surrounded by noisy works being undertaken you go to relax ,The food was tasteless especially in the meridian restaurant and we were also told that the ship would be increasing speed to make sure we reached the ports we were going to and also sailing back to Southampton so what was supposed to be leisurely days at sea turned in to a race with windy decks and a wave machine in the pool . Will not be ever going back on Arcadia again I think the ship needs to be retired .do not waste your money going on this ship Read Less
3 Helpful Votes
Sail Date: June 2019
Recommended. Sunbeds were reserved round all pools. Three small smoking areas with no sunbeds only chairs one under cover cold windy & dark with sunny tables that were no smoking? Hidden extras. Different prices in bars. ... Read More
Recommended. Sunbeds were reserved round all pools. Three small smoking areas with no sunbeds only chairs one under cover cold windy & dark with sunny tables that were no smoking? Hidden extras. Different prices in bars. Norovirus on ship advised use own toilets meaning having to wait for overcrowded lifts as no stairs run through middle of ship?? Penisular breakfast cold toast brought out 35min wait for breakfast hard poached eggs & cold coffee. Horizon buffet good breakfast but like a cafe tables not cleared and floor not hovered between sittings 1st & last cruise not relaxing ship too big too much walking. Butlins at sea but nor butlins prices. Wouldn't recommend to my friends. Drab tired decor. Different prices at bars for same drinks. Internet £7.75 a day free in all hotels we've stayed in. Complaint just done taking in to travel agent tomorrow. Costa/Java staff rude & deck 7 outside terrace dirty ashtrays full Read Less
3 Helpful Votes
Sail Date: May 2019
We cruised with P and O for many years up to 2014 when we decided that as their standards had dropped so much we would try other cruise lines. We found these other cruise lines were still up to the standards that P and O had before 2012. ... Read More
We cruised with P and O for many years up to 2014 when we decided that as their standards had dropped so much we would try other cruise lines. We found these other cruise lines were still up to the standards that P and O had before 2012. P and O had been in contact with us over the years trying to convince us to try them again assuring us that the standards were once again on a par with other cruise lines. We decide to use them during the May half term and go on Britannia on the 25th with the Grandchildren. We wish we hadn’t. The ship was late in due to some mechanical problem, (which we now know they had before they left on the previous cruise, so using it with this problem made it worse) and we were delayed many hours, but the worst of it was that having driven over 4 hours down to the port with children in the car we were them held on the port by CPS in a car park for at Mayflower terminal for over 3 hours without any facilities, refreshments or information. People who were not booked with CPS were allowed on the ship but anyone booked with CPS were kept away from the ship until almost 9pm. The organisation was terrible. Having got on the ship it was chaotic and we were unable to get any food until after 10pm, but had to leave it for the muster which was at 10.30. Because of all of the chaos on the ship continuing during the muster our granddaughter was lost in the crowds and no one would take it seriously saying that they would look into it after the muster. We refused to wait and one of us went to the reception to report her as missing, whilst one of us continued to look for her. The Captain went on and on during the muster, far longer than necessary, whilst the reception said they could do nothing. We eventually found her sat outside the room, 30 minutes after the muster, having found it by asking people where the room number on her ships map was. So generally a very poor start to the cruise, still we decided to put this behind us and enjoy the time together. Unfortunately, despite being told that because we had children, we would have a table for 4, but they put us on a table for 7. We tried to change it but were told it was unlikely that we would be able to move. In the end we had to transfer to freedom dining which we don’t like when we have children with us, it is never a problem on other cruise lines they always accommodate us. To turn to the cruise itself, the ship was a bit chaotic throughout the week, culminating in passengers not being able to get off the ship by tender at the last port for over 2 hours. There were several late night or in the middle of the night announcements, none of which made any sense. The Costa café was very poor, the service was virtually non- existence and when you went to the counter to seek a coffee you were treated to insolence. Many people left the café without ordering and we only went twice due to the issues. The food was okay but a bit samey and mediocre at times in the restaurants and the waiters were a bit hit and miss. The buffet was better than the normal with good access to tables. Since the last P and O cruise we were on the singers were better but the Headliners were not as good and the shows were poorer with less sets etc. There was also less shows generally. Daytime activities were also poorer and unlike other cruise lines, there is a lot less to do for older children during the day, although the kids club for 9 years olds was excellent and could not be bettered. We have been on most P and O ships and Britannia is the worst, is far too big to be so disorganised and whilst P and O are still pushing for bigger and bigger ships, they need to get their organisation Read Less
6 Helpful Votes
Sail Date: May 2019
Very disappointing, ship tired and staff very lacklustre, not one member of staff went that extra mile, Hygiene not enforced at all surprising considering that they had noro virus a few weeks before. Entertainment team non ... Read More
Very disappointing, ship tired and staff very lacklustre, not one member of staff went that extra mile, Hygiene not enforced at all surprising considering that they had noro virus a few weeks before. Entertainment team non existent, buffet food appalling, dining room just satisfactory, poor service and no interaction, served as if we were in a fast food establishment. We had an issue with over charging so went to Customer relations to sort out, assistant started to deal with our problem then just answered the telephone whilst we were in the middle of a conversation when I pointed out that this was rude he replied that it was a medical emergency, but surely these calls should be taken in private, I don’t think it’s very professional as I heard all the details of the illness and their room number. Guest were cross between benefit street and Butlins, unfortunately P & O have lowered their prices so this has resulted in dropped standards in all areas. If you like Benidorm then this is for you, but personally I will rather spend more and go on Celebrity or Azamara. We found it quite amusing that our room steward hardly spoke to us at all for the entire cruise, but on disembarkation he was hovering around no doubt expecting a tip, which we would have gladly given if we had any form of service from him. Disembarkation an actual farce, we chose to take off our own luggage but they couldn’t even get the right deck number to exit some we’re saying deck 6 whilst our paperwork said deck 5! Wouldn’t rush to book another P & O cruise unless I was desperate for a cheap no frills get away. Read Less
3 Helpful Votes
Sail Date: May 2019
I chose this cruise as I thought it would be a good experience to travel on a European cruise line. The smoke smell on this ship was very overwhelming, especially after meals. The crew were constantly smoking on the deck right outside ... Read More
I chose this cruise as I thought it would be a good experience to travel on a European cruise line. The smoke smell on this ship was very overwhelming, especially after meals. The crew were constantly smoking on the deck right outside the reception area and the smoke blew in every time the sliding door opened. The average age of the passengers is very old which made it difficult on tours. The food was good and the staff were helpful and tried their best to accommodate, but I would never consider booking on this cruise line again unless you love the smell of cigarette smoke. The constant noise of loudspeakers announcing activities, excursions and dinner times were constant and very annoying as they were repeated in three languages. There were only four passengers on this cruise who spoke English exclusively , and as a result we had all our meals with this other couple for the entire cruise. Luckily we got along or it could have been worse. Read Less
3 Helpful Votes
Sail Date: April 2019
35th anniversary, wanted to get to some highlights in northern Europe - first cruise (and most likely last ever) My wife rolled her ankle the day of the cruise and was experiencing some discomfort so we went to the medical services on ... Read More
35th anniversary, wanted to get to some highlights in northern Europe - first cruise (and most likely last ever) My wife rolled her ankle the day of the cruise and was experiencing some discomfort so we went to the medical services on the ship. There was a couple there before us, the wife looked like death warmed over and we listened to them fill out a form of where they ate over the last 3 days. They went into the doctor's office first, when they came out the doctor gave the woman some pills and told them they were quarantined in their cabin. Then the doctor asked us in the office and placed my wife on the examination table, checked her out and then talked to us while we sat in the chairs in his office. The seas were pretty rough on the Atlantic... first time on the ocean... already got charged $180 from the doctor for the ankle... so when my wife got sick we presumed it was motion sickness - at least at the start. They forced us all to go through customs on the boat, called us large numbers forcing us to stand outside in the cold and waves - my wife threw up standing in line - good times. She got better, then I came down with it - I have never had sweat drip off my nose like that. The doctors quarantined me, we missed the first excursion (one of the few days without rain). While we were quarantined, the captain came on and told everyone if the were caught outside their room we would be kicked of the ship at the next port - then he repeated it in the same announcement. My first response was - this is our out!!! My second response was - sick people probably won't report themselves as being sick now. My biggest complaint is that they waited too long to get serious about the sickness (shutting down the gym, controlling the dining areas). For days after the quarantine you still won't enjoy food again - especially when you have to see someone else's puke on the floor in the dining room. The excursion disembarkation needed some help with planning - at the end of the day I wouldn't mind a 3 hour delay if I could have stayed in my room or grabbed some breakfast - imagine several hundred people waiting in a room, booing the cruise activity director as she asked them to please be patient (for the 40th time). The longest delay involved tethered boats. My wife and I finally got on the tethered boat and it was pretty frightening - big gaps as the boat separated away from the boat, raised higher than the step off landing, and dropped away from the step off landing. They helped us on the lifeboat then we were on our own - there was an older woman screaming in horror, I lost my footing and hit a corner with my shoulder (glad it wasn't my wife's head). A young Norwegian employee performed the sign of the cross and later put on a life vest (I got that on video). They ended up disconnecting the boat before it was full (separating one of the families) - they re-positioned the lifeboat on the other side of the ship to finish loading. There was a lot of pressure to get folks off that ship - but that was dangerous. The dude who cleaned our rooms was awesome - the folks who served us in the dining areas were great - customer service... not so much (they should plant some secret cruise testers to try to call the front desk from their rooms) Its not how low you go, its how far you fall - we were both so excited about our first cruise Read Less
6 Helpful Votes
Sail Date: April 2019
I choose this cruise for the itinerary. I thought this cruise line was suppose to be good. I have traveled on cruises many, many times. I have never been on such a horrible trip. This trip had Nora virus on board. 3 days out all ... Read More
I choose this cruise for the itinerary. I thought this cruise line was suppose to be good. I have traveled on cruises many, many times. I have never been on such a horrible trip. This trip had Nora virus on board. 3 days out all passengers had to go to the sun deck and walk around in front of Irish immigration people. Imagine over 2000 people doing that. One person threw up in front of the immigration people. No body cleaned it up or even put chairs over it so no one would walk threw it. As a result the disease rapidly spread. Many parts of the ship were closed due to the Nora virus. So no one was able to enjoy the facilities that they had paid for. The cruise was a second class cruise and not worth the money spent. The attitude of the crew kept going down and down as the trip went on. They were working all hours trying to stop the spread of the virus. They washed the walls down with a bleach solution. But the virus was in the carpet from people walking threw the vomit earlier. The ship was out of control. 3 days out on our cruise there were 27 sick people. At the end there were over a 1000. That was just passagers many of the crew were sick too. I got this information from the front desk. As for food, I ordered a steak in the main dining room. It was so tough and tasteless I could only eat a few bits. The service in the dining rooms was sparse and poor. The food overall was poor. We went to specialty restaurants. Their food was marginally better. At the end we had one specialty restaurant to go to which we had paid for. We did not bother, knowing the food would be poor. I was looking forward to good food but got marginal food. Our next door neighbor was thrown off the ship one port before Amsterdam. He had said he was going to the media about the ship. They came for him at 7:30 in the morning, an officer, photographer and a security guard. They said he was immediately to get off the ship. He told him he needed time to pack. They packed and then were told as he was escorted off the ship threw the crew passages "if they made a fuss they would get the Chinese to escort them off and they would hurt them." They had to pay themselves to get to the next port. The captain was out of line to do this. All they said was they would go the media about the cruise. In our country we have freedom of speech, I hope he does go to the media. You do not pay money to be abused and this was abuse of power. I cannot imagine going on another Norwegian cruise. It was unbelievably stressful to experience this. I truly was scared as to what would happen next and worried about my daughter's and my own safety as I had seen and heard to much. EJW Cabin 18008 Read Less
6 Helpful Votes
Sail Date: April 2019
I chose the cruise for the itinerary. I was traveling with my 80 year old mother and we really liked the ports. Both of us are well traveled but never could we have expected such a disaster of a cruise. I can let the terrible weather ... Read More
I chose the cruise for the itinerary. I was traveling with my 80 year old mother and we really liked the ports. Both of us are well traveled but never could we have expected such a disaster of a cruise. I can let the terrible weather not bother me. Or even find fun in the 50 mPH winds with 30degree F wind chill. That’s Mother Nature and what can you do. Since we didn’t get sea sick it was almost calming feeling the sway. But unfortunately that was not the case for many. I feel we had an experienced captain who thinks it’s ok to threaten everyone that he will throw you off the ship if you don’t do what he says. I also feel that based on the fact that I heard the number of sick people by day 3 was 27 and by day 10 was over 1000 of the 2500 passengers. Even if it was your traveling companion sick you too were quarantined to your cabin. They ACTUALLY sent in these poor crew members dressed in hazmat type gear to clean up after these sick people. I’m very sure the cruise company made a lot of money by forcing people to see the ship doctor at $200 minimum a visit. Even room service is an extra charge at $7.95 per person if you use it and that is per time you use it. I was told Norwegian doesn’t like seeing dirty dishes in the hallways, so this stops people from ordering in the middle of night. So no dishes in hallways, but there were ALWAYS cleaning carts blocking halls. You are also not allowed to bring even a water bottle on board. The crew will happily make you pour it out. They lie and say it’s security like at the airport. But that is a lie. It’s to force passengers to do it one way only and that's to spend on Norwegian. This company is a bunch of people acting like Natzi’s and risking our lives from poor cleaning, poor security and a crew that liked to bully passengers. Even if an announcement was very very important they weren’t smart enough to have it in every room instead only in some. It’s their way of keeping the passengers in the dark. The excursion company that Norwegian used is more than awful. Plus in Dublin since my excursion was in the afternoon and you had to use your excursion tickets as your tender ticket, the Pearl crew would not let me off early to go into Dublin. Since my excursion was in the countryside, I didn’t get to see ANY of Dublin. They wouldn’t let us off the ship. People also got hurt on tenders due to not having caring staff helping people get on and off. If I hadn’t. Even there for my 80 year old mother I’m sure she would have fallen. I’m Le Havre the Security was a joke. The terminal staff left promptly at their end of shift regardless of people standing in line to get packages, purses and bags scanned, and for people to walk through scanners. Norwegian let more than 50 people just walk on like it didn’t matter. In FRANCE!! Are they kidding me. Even things like broken locks on doors to balcony’s didn’t matter. I reported my two locks broken 8 times. Nothing in mini fridge and was accused if asking for an empty mini bar. It took 5 days to get mini bar partially filled. Was told by cabin steward that no Diet Pepsi was available for mini bars but bar manager said it would be filled. I got used to three things being a constant comment from the guest relations staff. One-just lie, two, say you don’t know, and three just say no. Not one map of one town or any info was included in nightly program like on every other cruise line. This cruise line is cheap and even if you have a mini suite you get the same amenities as a inside cheaper room. Sure there are free packages for drinks but the tipping for two people on this so called free drink package was in excess of $550 total for 2. Then there is extra tipping on the so called free specialty restaurants. They just keep asking for more money and gave less quality, less everything! I probably would have saved by going on a more expensive cruise line then with all the nickel and diming Norwegian does. We were given one of those really small bars of soap for two people to share for 13nights. Even when it fell into pieces we weren’t given a new one. Many days we couldn’t even get a bath mat for the tub/shower. And forget getting more than one body, one hand and one wash cloth for towels per person. No way no how. Do not go on this line for any reason. Even though we were treated like crap and it was our first cruise with Norwegian, they treated people who had spent more than 150 nights traveling with them worse. What a horrible company!! Read Less
4 Helpful Votes
Sail Date: April 2019
This was an itinerary that I really wanted o do. The price seemed right, but that was the last thing that went well. I had a little stomach upset on the first day, Went to the medical office to buy some Imodium. (they do not sell it ... Read More
This was an itinerary that I really wanted o do. The price seemed right, but that was the last thing that went well. I had a little stomach upset on the first day, Went to the medical office to buy some Imodium. (they do not sell it in the gift shop) They refused to sell it to me unless I had an 'exam' from the ship's doctor. I was charged $216 for a 10 pack. The false medical report that stated I received an complete exam when the doctor never touched me although his report says differently. (ps...no fever and a BP of 110/72, I was fine and they knew it. This was just another way to make extra money.) Then there was the extras $268.00 cost for the Spa's Thermal room. It was only completely open for four days. We were offered a $36.00 credit which barely covered the lost days...but it didn't really matter, because we never got the credit anyway. The food choices were repeated every couple of days...poor choices and very little flavor. The captain steered us into a major storm, which he said was "unexpected" My phone shows the weather 10 days in advance; maybe I should have offered it to him. Then the virus hit. Half the ship was sick and confined to their staterooms, The crew had over 200 people down with the illness. We had six days at sea and very few activities to help fill the time. Bingo was $39.00 for three cards, each day. Deal or No Deal was 25.00 and lasted about 20 minutes. The afternoon movies were the same four movies repeated again and again. They were shown in the center of the ship right next to guest services. Even if you wanted to watch them, you couldn't hear them. I am a true believe that you make your own fun; but there was NOTHING that could have saved this trip. I have cruised NCL a few times before and was expecting much better. I cannot recommend this line anymore. Read Less
5 Helpful Votes
Sail Date: April 2019
Have cruised with NLC in the past. Never again- Ship was shabby Food average Entertainment was not good Service was lacking But most of all the virus going through the shop was gross- Dirty dishes in hall that sick people ... Read More
Have cruised with NLC in the past. Never again- Ship was shabby Food average Entertainment was not good Service was lacking But most of all the virus going through the shop was gross- Dirty dishes in hall that sick people put outside their rooms- Never getting a straight answer of what was going on- Couldn't wait to leave (Did not stay for the whole cruise) Both my Husband and Myself got sick. What a awful waste of money But the best part no one cared. Embarkation to Dublin was dangerous and not planned out at all This was nerve racking not a bit of pleasure on this cruise No one is looking for something for free but something should of been done this was a crime People work to hard for their money to be treated like this. This was supposed to be a trip of a life time What a joke. Read Less
7 Helpful Votes
Sail Date: April 2019
FIrst it’s interesting not to see a lot more comments since there were Cruise Critic Members on board. Unless you had Specialty dining the food was fair to poor. A comment by a staff member in one specialty restaurant even said, ... Read More
FIrst it’s interesting not to see a lot more comments since there were Cruise Critic Members on board. Unless you had Specialty dining the food was fair to poor. A comment by a staff member in one specialty restaurant even said, “yes, we should teach them how to cook”! Even one of the specialty restaurants was so bad that our friends cancelled a dinner. The restaurant service was poor, very inconsistent. Bar service was always good, consistent. My opinion they saved the day. The virus reeked havoc everywhere. Closing facilities like the gym, library and game room leaving passengers with limited places to hang out. The weather was not good so there was no escape outside. Excursions were the biggest disappointment with staffing not communicating causing our excursions to be late our cut short. Dublin was a disaster, I hope they fix it or drop it. London was terrible due to late start, Little communication, tour company not communicating while being transferred on their bus. France equally had issues getting us out at our scheduled time. Finally in Belgium they got it going, though I suspect some passengers missed their excursions because they assumed it’d be another delayed day. Our Brugge On Your Own tour was great, that tour company gets an A+. All and all I won’t be rushing to book myself on NCL anytime soon. Read Less

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