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4 Helpful Votes
Sail Date: April 2019
From the min. We boarded to the time we departed all we did was try and not get sick . We did not want to miss the different ports of call , We ended up mostly staying in our cabin except to go on the excursions and eat. What a waste ... Read More
From the min. We boarded to the time we departed all we did was try and not get sick . We did not want to miss the different ports of call , We ended up mostly staying in our cabin except to go on the excursions and eat. What a waste of getting to know and see the ship . Generally we ate only in the Resturant’s for our meals . We stayed away from buffet in fear of catching the virus that was spreading rapidly around the ship . The captain threatened to kick anyone who was sick and caught roaming the ship off at the next port . If I hear Washy Washy one more time !¥£€$#@##$ . When I asked the crew if more were getting sick they just looked at me and shook their heads . Our excursions were either delayed or cut short . We had little time if any to eat or shop , We waited 20 mins on three excursions for people to come back to the bus only to leave them . I would give a “ 3 “ to most of our excursions. (Except for when we had to tender 20mins coming and going and they only had 2 tenders to start ) we lost an hour and half on this one .this would receive a “ 0 “ I did however feel sorry for all the shore excursion crew , they did try very hard to help the passengers . We did have many people on our 11th floor ILL .Saw the medical crew many times in our hallways . Got to know them in passing . Our idea of a fun cruise was not sitting in our room day and night . Who ever brought this on the ship thanks . Or was it on the ship before we boarded .????? Again thanks !!!! Being that people were getting sick from day one I might believe it was there when we boarded .... We never did see any entertainment . This was not what you would call a fun cruise experience. We did get to see Ireland ,France.London, and Brussels . Mainly because we stayed in our room and avoided contact with people . We have been on NCL Many times . Alaska . Panama Canal , west Coast . Hawaii 3 times Caribbean . Plus many more . NCL was our favorite line to cruise until now ..... Note : We were celebrating our 41 st anniversary Only one last thing to say. .............. WASHY. WASHY ...... Read Less
1 Helpful Vote
Sail Date: April 2019
I had many great things about Emerald waterways and their ships. Once i realized that they were owned by The Scenic group, i knew I had to check their ship out. Danube Delights was the first river cruise that i have ever been on. I ... Read More
I had many great things about Emerald waterways and their ships. Once i realized that they were owned by The Scenic group, i knew I had to check their ship out. Danube Delights was the first river cruise that i have ever been on. I wanted to do this one as I was told that it is a great cruise for beginners and most people can trace some family heritage to that area. I was not disappointed with my choice. Not know what to expect, I was really surprised at how much detail and organization the cruise director had. He had us well prepared for what we were going to do the next day and where to be when it was time to go. Between the cruise director and the activities director, you had a ton of choices for things to do to fill your morning, day and evening. The food and the restaurant were amazing. The staff absolutely made sure you had more than enough to east and drink. If you somehow left hungry, it is your own fault. I was amazed at how many of the staff members knew the guests by name and what they drank. The front of the house/hotel staff has embrocation and disembarkation down to a science. It only took a few minutes each day to unload the entire ship The cabin was awesome. Plenty of room for everything. It is like a nice hotel room in the states... a little bit smaller but very nice. Very sleek modern design with A/C great for American travelers. The bathroom/shower is a little small, but i am a big guy and I was still able to use it without much effort. Even thought he shore excursions are very planned outwith guides, you have plenty of free time to take care of all of your shopping needs or go see something that might not be on the tour. They are also extremely flexible if you do not want to go on the tour or if you wan to break off at any point The nightly entertainment was great. The entire ship was engaged and having a blast. I would absolutely use Emerald again for a river cruise and recommend to anyone Read Less
Sail Date: April 2019
We chose this cruise because we have wanted to go on a river cruise vacation and at the same time experience France. My husband and I could not have been more pleased, actually we were blown away. We arrived in Paris Saturday morning, ... Read More
We chose this cruise because we have wanted to go on a river cruise vacation and at the same time experience France. My husband and I could not have been more pleased, actually we were blown away. We arrived in Paris Saturday morning, departure was Sunday and was seamless. The staff went above and beyond to make our trip enjoyable and memorable; to name a few Francoise, Coco, Vita, Danika, Christian, David, Eduardo, Irena and Alexandro! The manager Thomas and Valerie our cruise director were outstanding. Our cabin was room 322. It was a balcony suite and I would highly suggest that. The storage was very cleverly thought out and the bathroom was very ample for a ship this size. Meals were delicious! The ports and shore excursions were first rate as were our tour guides. Our favorite being Monet's Garden and Normandy. The towns we visited (Les Andeleys, Rouen, Honfleur especially) were beautiful and just to walk around was so enjoyable. We stayed at the Westin Hotel before and after our cruise and that too was a great experience. It was in a great location. I cannot give a negative and highly recommend Scenic. Read Less
1 Helpful Vote
Sail Date: April 2019
This was our first ever river cruise and will be back for another. Service from the time we were picked up at the airport until final departure from Prague was excellent. The ship was clean, spacious and an absolute dream to be on. The ... Read More
This was our first ever river cruise and will be back for another. Service from the time we were picked up at the airport until final departure from Prague was excellent. The ship was clean, spacious and an absolute dream to be on. The choice of foods and dining experiences was excellent. The one thing that stood out was the food services personnel. I would rate them at 150%. We joked, we laughed and we all had a good time. An experience to remember. Every port had an excursion. The guides (local) that were provided were very knowledgeable of their town and the surrounds. Their historical knowledge was far above anything that I had ever heard. Entertainment that was provided was adequate and very specific to the location at the appropriate time. The entertainers were professional and very good at what they did. Would I do it again. Without a moments hesitation. Read Less
Sail Date: April 2019
This cruise was chosen because of the itinerary which turned out to be as expected. The visits to WW1, WW2 Battlefuelds and Giverney were good. However the on-board experience was not as expected - overpromised but underdelivered. The ... Read More
This cruise was chosen because of the itinerary which turned out to be as expected. The visits to WW1, WW2 Battlefuelds and Giverney were good. However the on-board experience was not as expected - overpromised but underdelivered. The 'personal butler' was hardly seen during the 10 day cruise and the services to be given by that person did not happen. Many people had difficulty with the app for a smart phone that was to be used with one's own personal device when on guuded excursions. It either did not work, or the quality of the sound was poor. There were a very limited supply of devices from Scenic, but one was not available when the app did not work on my phone. It was after 3 requests from 3 different people that the technical problems were largely resolved. The waiting staff were attentive but at times appeared to be more interested in refilling wine glasses than providing other services. As one who does not drink alcoholic beveriges, requests for alternatives at times were not met. As with many enterprises, the plans and intentions were good but some staff did not perform to expectations. Read Less
Sail Date: April 2019
We chose this cruise as it was one of the few sailing from Southampton during my 60th birthday.I decided to treat ourselves to a suite and having never sailed with P&O didn't know what to expect. I had looked for reviews on this ... Read More
We chose this cruise as it was one of the few sailing from Southampton during my 60th birthday.I decided to treat ourselves to a suite and having never sailed with P&O didn't know what to expect. I had looked for reviews on this particular room, which only showed one with positive comments, back in 2014. though a more recent review from the room next door C750 showed a less glowing report.I decided to keep the room I had chosen and will give you my honest opinion later. Embarkation went very well. we were able to have a buffet lunch in the Meridian restaurant before our room was ready. We were leaving at the tail end of Storm Hannah, but thankfully our Captain decided to set sell at 9.30pm instead of 5.30 to let the storm ebate. It was still rather choppy, but I had taken some seasickness tablets so was fine. We did have a look at where we had been seated for our select 8.30pm dining in the Oriental restaurant. We were not impressed, as we had been squeezed into a tiny table for two in a corner that even the waiters had trouble to serve you, I think it was table 42. Seeing as we had paid a lot more for a suite, I was not happy.We were unable to do anything about it for the first night, but our butler Elvis put in a request for us to be moved to a better table the following day. We decided to eat in the Epicurium restaurant that first night at 50% less than the usual price ( which was actually offered to everyone for their first night as it wasn't busy). The next day we were given a lovely table. Thank you Elvis. Our experience in the Oriental was really good after that. Our waiters Amitt and Frances were very entertaining and efficient. Thank you boys.Our wine waiter Allan was totally on the ball. He was there ready to fill your glass when it was needed. The Headliners sing and dance and magic troup were really good. They were the only acts that we watched as our 8.30 dining clashed a bit with other acts on the ship. The big productions had shows at 8.30 for first dining and at 10.30 for late dining.There was something on every night in the Playhouse at both these times. We enjoyed visiting Amsterdam and Bruges on our own, though we did pay for the coach to get there from the ship. The canal boat trips are very easy to do on your own and cost 12 euros in Amsterdam ( our guide took us to the best and cheapest cruise boat) and about 15 euros in Bruges, again our guide gave us a map to show us where to get the canal boats. The comments about the sewage smell was true. I felt sorry for the people using the Manhattan bar and the Malabar the first few nights. You knew you were on the Aft end of deck 7 just by the smell! It did disappear after day 3 I think it was, but other areas of the ship suffered as the trip went on. All you had to do was move else where to get away from the smell. it was a big enough ship to do this!! Another comment I have seen about the noise of the Dance instructors in the Atrium and hub of the public areas, was rather annoying when you wanted to shop or have a "quiet" Costa Coffee!!! Disembarkation was fine, though trying to find our suitcases in the terminal was a bit trying. We have sworn to either put a huge big bow on our suitcases so they stand out, or ask if we can take our own luggage!! Lovely holiday and birthday ( I did have a card from the Captain. Thank You.) Read Less
2 Helpful Votes
Sail Date: April 2019
Wanted to see something of the South of France & sample some of the wines. We have travelled with Emerald twice before & really enjoyed the holidays. This cruise was of similar standard however there were a few minor problems. The ... Read More
Wanted to see something of the South of France & sample some of the wines. We have travelled with Emerald twice before & really enjoyed the holidays. This cruise was of similar standard however there were a few minor problems. The cabins were smaller than The Emerald Sky - lacking in storage space. When the weather was really hot & we wanted the swimming pool roof open non of the staff knew how to operate the roof so it remained closed. The food in the evenings was OK - the meat was on the whole was tough & I was unable to eat it at times, the restaurant staff never noticed that I was not eating until dinner was over so I was unable to have another meal. One of our party is Gluten Free therefore unable to drink beer/lager, as we had had a problem with getting cider on the Emerald Skye I contacted Emerald before our holiday & was told they would inform Liberte staff however the bar staff did not understand cider & insisted on serving it in a small wine glass even though we were paying for a full 330mls, they were obviously keeping what was left in the bottle for the next drink which consequently was flat & undrinkable. We enjoyed the excursions, saw some amazing places, the guides were excellent. The staff on the whole were enthusiastic & friendly & accommodating. It was a shame that most of the sailing was at night so we were unable to sit on the sun deck & watch the world go by & see the sights unlike the Rhine cruise. The ship was clean, the cabin staff efficient. One the whole we had a lovely week and would sail with Emerald again. Read Less
1 Helpful Vote
Sail Date: April 2019
We have just returned from our holiday to the Netherlands, France, Belgium and Guernsey on board Azura. This was our very first cruise as a family and we were very much looking forward to the whole experience. However we were sorely ... Read More
We have just returned from our holiday to the Netherlands, France, Belgium and Guernsey on board Azura. This was our very first cruise as a family and we were very much looking forward to the whole experience. However we were sorely disappointed with issues we experienced onboard the Ship. Our shower room floor leaked for three days of the cruise causing a pool of water to the bathroom floor this was only rectified on the third day of the holiday following several calls and a visit to reception. The corridor of our cabin location on deck five often smelled strongly of fumes , if not fumes it was fresh paint or sewage. There was a lot of maintenance being carried out on this corridor during the holiday and a dehumidifier was left on all day and evening outside our cabin causing a lot of noise which i had to contact reception regarding as we were not able to sleep due to this. I understand that this is a working ship and requires maintenance however there seemed to be ongoing issues regarding the sewage systems onboard the ship, during our holiday, we encountered blocked toilets throughout the public areas and a strong smell of sewage was present to the public areas on deck seven especially to the malabar lounge which was noticeable throughout the week both when in port and sailing. The roof to the buffet restaurant was leaking badly all week causing saturation to the carpets in the dining area towards the back of the ship, water was running down the wall and through the ceiling as we were eating. The carpet was absolutely soaked and therefore caused a bad small of damp to a large area of the buffet restaurant which was very unpleasant and we reported to reception staff, they were already aware of the issue. Entertainment on board the ship was dire !!! The Irish so called comedian was awful i believe his name to be Shaun Heggaty, people walked out in droves complaining - Music acts on board pretty unoffensive but nothing really magical. The quiz's and so called entertainment in brodies bar was poor - there does not appear to be much effort put into this by the entertainment staff , The quiz host Pearl was quite rude and condescending to fellow passengers. Azura as a ship was very disappointing she seems shabby, tired and in need of some TLC - we understand she is a working vessel however we left feeling very disappointed in her current state and our first experience of cruising. Read Less
Sail Date: April 2019
We chose the Fjords again as we cruised there last year in late July. This time, we wanted to see the snow on the mountains and we were not disappointed. Our check in was very quick due to using the online check in service a few days ... Read More
We chose the Fjords again as we cruised there last year in late July. This time, we wanted to see the snow on the mountains and we were not disappointed. Our check in was very quick due to using the online check in service a few days before we left. Once on board, we located our cabin on deck nine. We opted for an inside cabin this time. It was clean and cozy, the mattress and pillows were very comfortable and we slept really well. The only down side was the air conditioning. Every morning, we both woke up with very dry throats, not down to alcohol I can assure you. Also, my wife's asthma was really bad in the mornings. Our cabin steward was always smiling, very polite and helpful. We opted for freedom dining and ate mostly in the buffet on deck 16. It was good to see the staff were much more proactive in ensuring that passengers made use of the hand sanitising facilities before entering the dining venues. This was sadly lacking last summer and there was an outbreak of norovirus towards the end of the cruise. Overall, the food was good and the menus were varied. We also ate in the peninsular restaurant as well, again, no complaints. We chose this time around to make our own arrangements with excursions as the P and O excursions are ridiculously expensive. The best thing about the ports we visited, you did not have to go far to see stunning scenery or find gift shops though eating or drinking out in Norway is extremely expensive. After last year, we didn't bother with the entertainment as it was not to our taste. I think that the amount of money P and O are pulling in, they could get far better guest acts on board instead of has beens. The service we received on board was very good, I must pay tribute to the bar staff on the sun deck who had to endure very cold conditions whilst wearing nothing else apart from their thin uniforms. They still kept smiling whilst they served us. However, the photography department was like something off Fawlty towers. We ordered some photos from the gala night which they managed to lose twice, this after waiting for an hour in the queue. We did complain to reception and finally got our photos delivered to our cabin. I must add, we did get some four for the price of two as compensation. We discovered that others had encountered problems also. Disembarkation went smoothly, no problems at all. Even our coach got away on time. Would we go with P and O again?. Yes, having cruised a few times with them now, we are getting wise to all these little extras that are supposibly good value, and this includes the on board shops who claim that goods cannot be purchased ashore cheaper, when in reality, they can. But overall, yes, a pleasant relaxing time, very satisfactory Read Less
1 Helpful Vote
Sail Date: April 2019
We booked a family cruise, 4 adults and an 18 month old, we had two superior balcony cabins of which we could not fault. Our cabin man Romel was amazing, as was the lady that did my son’s cabin. The car drop off and embarkation was easy ... Read More
We booked a family cruise, 4 adults and an 18 month old, we had two superior balcony cabins of which we could not fault. Our cabin man Romel was amazing, as was the lady that did my son’s cabin. The car drop off and embarkation was easy and very quick, the cases were outside our cabins when we reached them. Sadly getting around the ship was incredibly difficult with a buggy as the lifts were constantly full due to there being no stairs in the middle of the ship, why? How much easier would life on board be for everyone if it had been possible to move easily around it. Lifts would have been freed up by able bodied people walking places. Bad design definitely. The Horizon buffet was hit and miss, not the best food I have encountered on a ship, breakfast was the best, afternoon tea was served from 3 to 5, followed by children’s tea at 5, this caused lots of confusion, surely they could have a section for children at all meals, common sense really. We had freedom dining, avoid the Peninsula restaurant, they do not like people going in there, the staff are rude and very unhelpful. However the Meridian restaurant was lovely, the staff were great, cheerful and very helpful. Avoid the Beach House, set in a corner of Horizon, next to the empty buffet stands, food mediocre, Meridian miles better and no extra charge, service charge, discreetly hidden, 7.50 per person. Staff on the rexception of the ship were equally unhelpful, as was the IT lady, wi if a disaster and very expensive. Choosing not to do excursions we did our own thing, coming back on staff were helpful and attentive, letting parents with babies and small children get priority, I also witnessed them be very kind to the ‘older’ people letting them effectively jump the queue. All in all there were some very good points but also some very poor bits. Bingo and quizzes in a very small bar next to the casino, a big noise issue, the timing of lots of things for 530, not a lot of good to parents with children who were eating tea at 5. Also it meant you had to make a choice of what you missed. Not sure about the Headliners, I am tone deaf, genuinely thought they were too! Gervaise Flynn talk was amazing, loved it. To sum up I would not go on the Brittania again, it lacked atmosphere, interest and at times appeared like an old people’s home, just look in the crows nest on a sea day!!!!! Read Less

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