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3,226 Europe - All Cruise Reviews

The most relaxing active vacation ever! Sounds strange but it’s true; active because there is often something going on or somewhere to be, relaxing because Scenic takes care of all the logistics. It truly was all inclusive; no tipping, ... Read More
The most relaxing active vacation ever! Sounds strange but it’s true; active because there is often something going on or somewhere to be, relaxing because Scenic takes care of all the logistics. It truly was all inclusive; no tipping, even on the airport transfers from/to home. Scenic bills itself as 5 star all-inclusive so we were disappointed to read in the information booklet that “if we received exceptional service” we were free to add a gratuity. Sorry, for what we paid, exceptional service was expected! 68 locks, 803 bridges so it’s definitely a worry about low/high water levels. We were very fortunate as a few days after we passed Passau ship swaps happened. Cabin 206 was perfectly situated, bed was very comfortable, roomy shower with rain head and hand held shower wands. Ample storage; everything was soft close (cupboards, drawers, cabinets, toilet seat). Very impressed with the number of outlets. Great lighting and mirrors make the cabin seem very spacious. We had a couple of minor things that needed attention and, within a half hour, the issues were resolved. Excellent service. The individual blankets had not been washed prior to our arrival so we made sure not to put them back in their zippered pouch so that our cabin steward was aware they had been used and needed cleaning. Our cabin steward was excellent – the best we’ve ever had. They make a big deal about your “butler” but, other than introducing herself the first day, we had no interaction with her at all. That being said, we didn’t have any need for the included services or they were provided by other individuals. Toiletries were great. Hair dryer, Nordic walking sticks, large umbrella, ear plugs, even a long handled shoe horn were provided. Undecided if the sun lounge was worth the additional cost; rafting and/or facing public areas often left us unable to enjoy it but it does make for a larger cabin. Breakfast and lunch buffets were excellent; lots of variety and the breads at lunch were awesome. The pastry chef was outstanding; apple turnovers, croissants and other breakfast pastries were light and flaky. I absolutely loved the butter machine which provided a fresh portion of butter at the touch of a button; definitely a hit with all guests. There are fresh made options available for both breakfast and lunch. Smoothies were tasteless as was the “flavoured” water served at the Late Riser Breakfast in the River Café. We had lunch served in River Café when we opted out of the excursion to Salzburg and, while the selection was fine, the food was lukewarm. The same situation with the Sun Deck BBQ. The warming trays just don’t do the job. They do not serve “fresh” milk and we normally drink milk at lunch and dinner. Opted not to visit Portobellos as we didn't like the menu (beef cheeks!) and we don't drink alcohol so the wine pairing wasn't of interest. Very small portions for dinner. Even by Canada Food Guide recommendations Scenic portions fall far below the minimum requirements. Vegetables and starch are almost non existent! My husband has a small appetite and TWICE he woke up hungry during the night; NEVER happened before in his 72 years! There are limited selections; two cold appetizer options, two hot appetizer options, one soup, one meat, one fish and one vegetarian. Fortunately they have “always available” options. Soups were “made with love” but would definitely benefit from being made with cream. They were watery despite being called “cream of”. My husband said the soup spoons were more like shovels and would come in handy digging in the garden. Meal descriptions left much to be desired and were often not an accurate depiction of what the meal really was. We only ordered room service once and the meal was delivered promptly and the food was piping hot. I have menus and pictures of the meals at: https://www.flickr.com/gp/22259946@N08/Fi6264 With the exception of one employee who twice refused to take an order for coffee in two different venues on two different days to two different people (he just pointed and said “self-serve”) everyone was friendly, efficient and eager to please. There was wonderful interaction between staff members and a very warm environment. Some great moves were witnessed on disco night! Our cruise director Richard (distant relation of Richard the Lionheart) was entertaining, knowledgeable and energetic. Miljenko, Restaurant Manager, was charming and always willing to assist with food concerns. Mario Alberto, Hotel Manager, was an absolute delight and ran the operations with a warm smile and a firm commitment to guest satisfaction. The reception staff were wonderful; always a ready smile and can do attitude. There were 148 guests; Australia, New Zealand, Canada, U.K., a few Americans and one couple from Curacao. It was a great group with everyone having an enjoyable time without any drunken behaviour in spite of the included alcohol. Unfortunately a few guests didn’t make use of the hand sanitizer, complimentary water, shampoo and shower gel and preferred “au naturale” to using deodorant. Opal Lounge had ample, comfortable seating but the very low black tables were a hazard at night as both a tripping issue and trying to find the surface to place your glass. I loved the glass straws! Being non-alcohol drinkers we would have appreciated frozen mocktails. Hot chocolate, teas and coffee available 24/7 in the Opal Lounge was excellent. We were pleased with the offered entertainment. We enjoyed listening to David; a talented musician. The excursions were well organized and stress free. We especially enjoyed the Palais Liechtenstein concert and we have NO interest in classical music. It was definitely an experience not to be missed as was the visit and feast at Marksburg Castle. The banquet is for everyone, the Castle Tour is definitely NOT for anyone with mobility issues or a fear of falling. We really enjoyed the high lock experience, it was so well done with dramatic music added! The highlight for us was sitting on the Sun Deck soaking in the passing scenery between Koblenz and Rudesheim. Life just doesn’t get any better than this. The Scenic Taylormade app was hit and miss on excursions but the City Guides and River View options were excellent. We would rate our experience a 10 but, value for money, 7-8. We’re glad we ticked this experience off our bucket list but with the high cost and the anxiety over water levels it’s not something we’ll do again. Read Less
Sail Date September 2019
We chose this cruise because AMA made us an offer we could not refuse after they had to change an itinerary due to bridge construction. With discounts and credits available, we chose this trip despite it's stopping in two ports we had ... Read More
We chose this cruise because AMA made us an offer we could not refuse after they had to change an itinerary due to bridge construction. With discounts and credits available, we chose this trip despite it's stopping in two ports we had earlier visited. We had been on AmaPrima during its inaugural season and I found myself looking for signs of wear and tear after I noticed how pristine the ship looked. Other than some chairs which looked a bit tired, the ship was immaculate. The cabin was so clean and well maintained that we could have been the first cruisers to occupy it. Because it was a river cruise, the cabin was not large, but we had no problem with storage or getting around. The crew was as professional and courteous as we had come to expect from AMA and Rolf, the cruise director, was professional, helpful and consistently good humored. The shore excursions were well organized and informative. Also, the excursions were not over scheduled, leaving us some good downtime and making daylight cruising along the beautiful Moselle river a regular part to the cruise. The food was up to the usual AMA high standards except for the chef's special slow cooked lamb; that was the best meal I have ever had on a river cruise ship and among the best I have ever had on any ship. Read Less
Sail Date September 2019
We chose this cruise because of the destinations and prior reviews. The crew was great, the room adequate, the ship is unique and pretty. However the tours were badly organized with two exceptions, Heidelberg and Cologne. The Luxembourg ... Read More
We chose this cruise because of the destinations and prior reviews. The crew was great, the room adequate, the ship is unique and pretty. However the tours were badly organized with two exceptions, Heidelberg and Cologne. The Luxembourg tour with the American cemetery was awful. Only four hours allowed and forty five minutes each direction.We did not get to the cemetery as one road had construction. The tour director evidently did not check before with the cemetery. The bus driver asked a tractor driver for directions. We wanted to pay respects to my uncle who is buried there. The tour of the town was a mess one guide lost half his group. We were left huddled under pouring rain while the buses sat not far away. This was not an isolated incident several tours had bus drivers that had no idea where they were going. The dining room was totally disorganized and the food was average. Frozen butter, forgotten bread and you got rushed out at the end. Entertainment was laughable. No piano player at night or dancing. Three nights live music, two violinists and a vocalist with a guitar accompanied by recorded backround on two. We feel the entire thing was overpriced and underperformed. By all means do a river cruise the Rhine and Moselle are spectacular. Just not this one. By the way french balconies did not open like on other river cruises. Read Less
Sail Date September 2019
My husband and I spent a couple of days in Lisbon a few years ago, and were eager to see more of the country. This was our third AMA Cruise, and it did not disappoint. We included the pre and post extensions in Lisbon and Madrid. Ship ... Read More
My husband and I spent a couple of days in Lisbon a few years ago, and were eager to see more of the country. This was our third AMA Cruise, and it did not disappoint. We included the pre and post extensions in Lisbon and Madrid. Ship and Cabin Due to the lock sizes on the Douro, the ship is smaller than those on the Rhine and Danube, carrying 96 passengers on this cruise—but all was scaled down appropriately, and we did not feel pinched in the public spaces. The cabin was efficient, the beds high enough to store away the large suitcases of chronic over-packers, the balcony small but enjoyable (Category B, Lisbon deck). We left a note for our cabin attendant asking for an extra layer of cushion on the bed, and it was taken care of by the time we returned from dinner. TIP: I had read on a previous review that even numbered cabins were less likely to dock right next to another ship, and we found that to be the case (happened in only one docking location). We booked this cruise along with friends we met in our first AMA Cruise, and enjoyed making more friends along the way. The sense of community on river cruises is a big plus for us. Food The food on this ship was excellent. Lots of variety, including local dishes, and incredible Portuguese breads, pastries, and cheeses. We discovered a love for Portuguese wines, and enjoyed the included glass of port at the end of each dinner. The cruise included three meals off-ship: - Dinner at Quinta de Aveleda—beautiful gardens and dinner venue overlooking the vineyard. Thoroughly enjoyed this event, food, and wine. - Lunch at Quinta da Avessada—fun excursion, food good but not great. - Lunch at a hotel in Salamanca on disembarkation day—excellent buffet, including both a seafood and vegetarian paella. One ship dinner was advertised as a “barbecue.” That word set an expectation for many of us that turned into disappointment. Perhaps this would have been more appropriately described as simply a “buffet.” Service To a person, every AMA staff person was warm, friendly, helpful, and smiling. Shout out to Filipa, who helped us arrange a port tasting in the lounge during the US Open telecast, and to Machado, who took excellent care of ten of us who managed to grab the private dining room on the last night onboard. My husband mentioned to the Hotel Manager, Ricardo, that we enjoyed the wine selections, and he presented us with a list and description of each offering. Outstanding! We also witnessed special care and attention given to passengers with mobility issues—on the ship, during excursions, and during land extensions. Cruise Portugal is a beautiful country. We fell in love with Porto, and really enjoyed the illumination cruise on the first night. Remaining docked overnight gave us ample time to explore this beautiful city, along with Vila Nova de Gaia, on our own. What we discovered along the Douro was incredible landscapes—hills and vineyard terraces unlike others we’ve seen in Europe. The 30-45 minute bus rides from docks to excursion venues were actually enjoyable, as we were winding our way high into the mountains with breathtaking views along the way. We were on the same bus with the same guide and driver most days. Diogo, tour guide on the “yellow submarine” was awesome! Local entertainment was enjoyable, especially the Tuna band, and local dancers. The weather was great the entire trip, so made good us of top deck for daytime cruising on river and through locks, and evening wine sipping with friends. Ports and Excursions - During Cruise Porto - just beautiful with a unique charm. Really enjoyed docking there overnight. The Douro is small and navigable only during the day. This resulted in some leisurely mornings or afternoons sailing from port to port, where the docking locations were small, and the excursion the treat. We particularly enjoyed: - previously mentioned Quinta de Aveleda - the Lamego Museum (surprising collection for this small city) - Mateus gardens and palace - walking around Pinhao - charm of Castelo Rodrigo - beauty of Salamanca - topography/landscape along the river and roads of the Douro and valley Pre and Post Our Lisbon hotel, the Sofitel Liberdade, was perfectly located—close to restaurants, shopping, the Baixa and Alfama districts. Of the tours, we especially enjoyed the Monastery (and Pastis de Belem tasting) and Pena Palace. Our local guide, Christina, was excellent. The Madrid Westin Palace was also well located—a 15 minute walk to Plaza Mayor, and near the museums and Botanical Garden. We added the optional Flamenco show and dinner, and were very glad we did. One of Spain’s best dancers was performing while we were there. It was well worth the price, although the food was a bit disappointing.Toledo is a must see, and Madrid is a beautiful city. Our local guide, Mercedes, was terrific. Both locations offer affordable, excellent dining opportunities, and getting around on your own is easy. As always, AMA takes great care of you—from the first greeting at the airport, to the attention and care of the Cruise Manager (Christian!) throughout the entire journey, to the AmaVida officers and staff, to the AMA representative waiting for us at our departure airport. We feel valued and cared for with AMA, and are already researching options for our next AMA adventure! We recommend this trip to anyone who is looking for something a bit different from other Central Europe river cruises. Read Less
Sail Date September 2019
We had wanted to go on IOS for a long time and although wasn't disappointed, wasn't for us. Several reasons really, far too big, twice the size of others we have been on and this was our 10th. Firstly when we arrived on the ... Read More
We had wanted to go on IOS for a long time and although wasn't disappointed, wasn't for us. Several reasons really, far too big, twice the size of others we have been on and this was our 10th. Firstly when we arrived on the ship, we couldn't find our cabin, it didn't matter who we asked and was sent in one direction, once arriving there, was told it was another so initially very frustrating. Eventually after three quarters of an hour, one of the staff requested someone to take us to Cabin 3309. Unfortunately the chap who was taking us couldn't find it either. However, eventually after a couple of days we were able to find the cabin ok - as long as you knew which end you were!!! Secondly, due to excessive noise above our cabin (3309 Deck 3), on the third night with very little sleep, I rang Guest Services and in turn Security came to see us. At first the lady couldn't hear anything, blaming it on the "rocking of the ship" and then heard what we did. Unfortunately for us, and obviously didn't know this when booking, the Playmakers Bar was above us (and affected other passengers on that deck). It wasn't passengers, but the cleaners and basically having a "party" by rolling the trolleys around, thumping on the floor and talking/screaming loudly. I was told by the Security that I would get a phone call from Guest Services within half an hour to inform us what was happening. Still at this time wasn't aware of "Playmakers Bar" above. I didn't receive the phone call but the noise did stop and didn't know any of the above until I went to Guest Services the following morning to discuss and make sure that the complaint had been logged. The next couple of nights were quieter but then started again on about the 5th night and carried on, and each morning I went up to complain. Although Guest Services are very nice and apologetic it didn't bode well at all. A lady at Guest Service's asked me if I'd booked direct with RCI. I explained that we booked through our travel agent, but that should make no difference, as clearly if they - whoever you booked with - explained that this Bar is above the cabins, no one would book them, which she didn't comment on. There was a wedding family on board which made themselves known day and night and also drank as much as they possibly could and actually thought the cruise was just for them. We sat and tried to watch the "movie under the stars" but in all honesty couldn't hear anything due to the noise they were making so left. They didn't talk, just shouted and screamed. On another occasion one of the children was seen running around on the stairs and messing about with the lift buttons. A gentleman asked him to behave to which he had a torrent of swearing and abuse thrown at him from this child. On another occasion, two children were in the "hot tub" on their own, jumping in and out. I did ask the Lifeguard if it was safe and actually were they allowed in there on their own. He did go and ask them to get out but they didn't. Another lifeguard came over and spoke to us and said "I can't ask them to get out as they are allowed in there on their own (??) and when I asked where the parents supervising them, he said "parents are up at the bar" at the other end of the pool !! On a plus, the entertainment was excellent, especially the ice shows which were fabulous. Grease was ok, but personally still prefer the film and maybe the actors are a little tired of doing it all too, just my opinion of course. The entertainment on the Promenade is brilliant too, although there isn't enough seating area for passengers but not sure how they could make this different. The food was excellent, both in the MDR and Windjammer. The Windjammer having far more choice though. The staff are amazing and cannot do enough for you, whether it's housekeeping (Maria Deck 3), the waiters in MDR (Table 442) and also in the Windjammer - they work so hard and nothing is too much trouble whatever you ask for. All the staff deserve this praise and more. The places we visited were great too. We just did our own thing, apart from Cadiz when we took an excursion to the beach. Well worth the money as you wouldn't be able to walk to it from the ship. Didn't see much of the Captain (nor his Crew) and to be honest, was a man of very few words whilst speaking over the tannoy. Whilst we didn't expect to meet him personally it would have been nice to have a few more sentences from him!! All of the above is obviously just our opinion, as everyone has their own. Read Less
Sail Date September 2019
Second cruise with RC, first one was on the Navigator (pre refurbishment) and that was so much better, as my wife is in a wheelchair there were many issues that we feel should be addressed:- -Lack of unisex accessible toilets, only one ... Read More
Second cruise with RC, first one was on the Navigator (pre refurbishment) and that was so much better, as my wife is in a wheelchair there were many issues that we feel should be addressed:- -Lack of unisex accessible toilets, only one on deck 12, or its back to your room. - Great idea to put a piano in a lift at peak times which in effect made lift unusable, and yes they put a piano in a lift.....great idea that was - Sun beds rammed in side by side with no access from the sides unless you spend 30 mins dragging other ones out of the way - Apart from deck 4, there were no Sun lounges available - State rooms were shabby and need updating - The so called multi million pound refurbishment was obviously not spent on interior decoration - Windjammer menus seemed to repeated every other day and food was on many occasions cold - It was like a treasure hunt most days in the Windjammer to find the vegetables, which again were cold - On the other extreme you would get second degree burns from the utensils that were kept under the lamps In summary, RC seems to be focusing on quantity and not quality, can we please have the ship's back as they were..... Read Less
Sail Date September 2019
Here is some info that I wish I would have known before I went, hopefully it will make your trip/cruise a bit easier. The car and ticket check in with security were very easy and relaxed. Just join the queue of cars, pull out your bags ... Read More
Here is some info that I wish I would have known before I went, hopefully it will make your trip/cruise a bit easier. The car and ticket check in with security were very easy and relaxed. Just join the queue of cars, pull out your bags onto the pavement , sign your keys over to the waiting staff and walk to the terminal, your bags appear by magic at your cabin shortly after. Our cabin on b deck is as small as a two star hotel but there is a big space under the bed for cases. The notice left on our dresser for freedom dining said we had to be at a specific restaurant at a certain sitting, which we later found was at 8.30 but apparently we did not have to go to that restaurant and could eat somewhere else if we liked at extra cost if using another restaurant or the buffet at no additional cost. There was ample wardrobe space for two of us for two weeks in a chilly Baltic arena. Not much time to unpack before the Southampton sail away party which was a loud way of introducing the entertainment crew who seem a nice bunch. Lots of elderly people in this cruise and we found out why later as it is a very relaxing way of travelling to new places with all your immediate needs catered for. Fridge magnets are a good idea to stick the daily itinerary to walls that are nicely finished plastic coated steel. Freedom dining was requested by us but apparently six months wasn’t enough time to secure this however when on a cruise with 5 other people it was a good way of catching up. The constant music in the outdoor Aquarius bar was a bit loud at times but other quiet areas were available .Just inside however the smoking area was too close to the door allowing the smell of tobacco into the buffet area. There are three areas to smoke on the Arcadia, all under cover but no indoor smoking at all so take a windproof warm jacket with a hood if going north. The buffet area is open most of the time so proving very difficult to keep the weight down but there is well stocked gym and three laps around the deck is one mile. The paid for internet is very very slow even when on the ships own pcs. If you use a cloud based photo storage system it would be quicker to wait until you are at home to sync your photos but wether or not the location tags upload correctly I will have to see. The staff are always milling around cleaning, clearing and maintaining but in general are pleasant with some being very pleased to see you at any time and others having a grumpy demeanour most of the time so just like all of us then. The ship “Arcadia “ has obviously done a lot of miles and looks a little tired in places, the most obvious of which is the back with rust lines running over the name so really time to paint that bit soon. Our balcony on Bermuda deck had a doorway between each of our neighbours that could be opened if required but it does rattle in the wind so new bushes are required. Apparently there is sometimes a “back of the house” tour around the ships workings for around £75 but it was not available on our trip which I was very disappointed about as an engineer myself, but it was quite cost prohibitive anyway. Our cabin had a 37 inch flat screen Tv with usb and hdmi ports which proved useful to plug my hard drive in to with my films on as the reception on the onboard channels was terrible and sends your eyes funny after a while. The TV also had screen mirroring but as it was a Samsung I did not have the app. Our cabin had a thermostat on the wall but whatever I put it nothing seemed to change and there was a constant draft around your head when sitting up in bed so we were glad to have a small settee in the room. The wine and champagne lessons where brilliant and by far the best on board entertainment. I could go on but that would just be boring. :) Read Less
Sail Date September 2019
Our travel agent recommended Scenic. The all inclusive feature made it attractive and a great choice. The ship was top of it's class, clean and well kept. The staff could not be beat, friendly, professional and always pleasant, ... Read More
Our travel agent recommended Scenic. The all inclusive feature made it attractive and a great choice. The ship was top of it's class, clean and well kept. The staff could not be beat, friendly, professional and always pleasant, remembered everyone's names and you never lacked for refreshments. The shore excursions were great but often exhausting and challenging for those with mobility issues. The dining area was large enough but an improvement would be to have reserved tables for dinner. We found the food was often not hot, small portions and lacked that "wow" factor. The "TailorMade", the excursion communication system, needs improvement. It's heavily promoted but has lots of flaws. It's not friendly for the age group Scenic promotes, seniors. The concept is good but goes mute in the castles, range is limited, constantly needs charging and too many choices in the menu. Even the tour guides don't like it. But it was still an amazing time. Read Less
Sail Date September 2019
We had selected this cruise as many people do for a specific celebration, in our case a 30th wedding aniversary. We had also wanted to go to Russia. Having read some of the previous reviews I was a little apprehensive, but they were wide ... Read More
We had selected this cruise as many people do for a specific celebration, in our case a 30th wedding aniversary. We had also wanted to go to Russia. Having read some of the previous reviews I was a little apprehensive, but they were wide of the mark in my view. Yes the ship does look like you would expect it to having spent 25 years in salt water and all weathers, but it is well looked after and cared for. The staff were attentive but not at all pushy, food was very good both in the Belveder / Lido. We had chosen first sitting 6.30 in the main restaurant the Meriden menus every night were varied and the food of a very high standard, service was spot on. The entertainment was of a very high standard, especially the Headliners shows very much West End standard,as well as a great choice of things to do on sea days. The cabin was very good, only negative was just one socket- but this was not a problem. Tea and coffee and a plentiful supply of milk was excellent. Shore excursions were excellent especially in St Petersburg and Riga. Read Less
Sail Date September 2019
I write this review because of the absence of reviews prior to booking. It is only my second cruise, the first being Norwegian Fjords on Britannia 2018, which was perfect in every way. OK, so to start, remembering my first cruise was on ... Read More
I write this review because of the absence of reviews prior to booking. It is only my second cruise, the first being Norwegian Fjords on Britannia 2018, which was perfect in every way. OK, so to start, remembering my first cruise was on a very new ship, the bar was set very high. My first impressions were 'not as good as Britannia, bit tired, not a glamorous, or big'. This lasted for a day, and then I started to really like the ship and accept that she is just a bit older, so bound to be less perfect. It was spotlessly clean, with the same amazing shows, service, quality of food. Would I go on her again? Definitely. We had a balcony room D41 which was perfectly placed. I used the gym 10 out of the 14 day cruise - well equipped and never busy, and right at the front of the ship looking out to sea. We ate in the Select Dining Sinduh and Ocean Grill a couple of times - superb, especially Sinduh. We had freedom dining and ate around 8 to 8.30 each evening. We generally got a table for 4 straight way, but on a couple of occasions, were given a blepper to call you when a table was ready. This all worked perfectly, and was exactly as we had expected. We went to St Petersberg, and I can recommend it big time, I would also recommend the ship. It is also an adult only ship. Read Less
Sail Date September 2019
i chose this cruise because I fancied he list of ports to be visited. As a widow travelling alone I like cruising because I can sit at the same table every night with the same guests so I can get to know people without having to make ... Read More
i chose this cruise because I fancied he list of ports to be visited. As a widow travelling alone I like cruising because I can sit at the same table every night with the same guests so I can get to know people without having to make introductions every night. This has always worked well on previous cruises. On this occasion I got ready for the evening meal, spruced myself up ready to make new friends and found myself all alone. After two nights I spoke to the Maitre .D who said there were two other ladies due to be at my table but they had obviously decided not to use the dining room. There were no other tables with space I could move to apart from those occupied by family groups. As I didn’t want to intrude in families I went on every other night to the Windjammer. I have no complaints about the buffet food but this was not the holiday experience I had been hoping for. As I eat alone most nights of the year I find having company for my meal something I really look forward to. Obviously I pay double price as a single passengers to then have this disappointment over the meal was a real blow. Not RC’s fault but I will probably not ever book another cruise in case the same thing happens, The embarkation was wonderful. From being dropped off by taxi just over ten minutes to being in the buffet. Cabins ready within a couple of hours. Nice cabin, sofa a bonus, kettle which I wasn’t expecting. Comfortable bed, great shower. I had an aft cabin, no 8710. Disappointed that there was just a door with a high window so couldn’t easily see out. However the balcony itself was good with two armchairs and a sun bed. The ports of call were generally very good apart from Ibiza and Majorca which were not at all inspiring. Watch out in Cadiz. I had my purse stolen and I still don’t understand how that happened. I thought I might have a bit of advice from Guest Services about informing the police, etc., but they were completely disinterested and offered no help at all. I have enjoyed my days away but they could have been so much better after paying £3500. Read Less
Sail Date September 2019
I have always wanted to visit Russia but wanted to travel without the hassles of trying to do my own thing. So I chose to do a river cruise. Scenic had the itinerary and dates that suited me as well as an excellent reputation for ... Read More
I have always wanted to visit Russia but wanted to travel without the hassles of trying to do my own thing. So I chose to do a river cruise. Scenic had the itinerary and dates that suited me as well as an excellent reputation for offering a top notch experience. They did not disappoint. The service was first class and the shore excursions were well planned and included all the highlights I wanted to see. The Enrich Experiences were incredible and offered an unexpected element to our experience. I liked that the cruise was all inclusive and that there were only 110 passengers on board. The food was excellent and well varied. The staff were all very attentive and the service was excellent. They offered great options on their menus. Their Cruise Director, Arty was exce,lent. He was very knowledgeable, funny and attentive. The Tour Directors Anna and Elena were also very good. The extracurricular activities on board were fun and unexpected, including vodka tasting, Russian lessons and painting Matryshka dolls. Read Less
Sail Date September 2019
We had a wonderful cruise with an excellent cabin on the lower deck. Plenty of space and a well stocked bathroom. All meals were delicious and well presented food and there was plenty of first class wine at each meal. The staff were all ... Read More
We had a wonderful cruise with an excellent cabin on the lower deck. Plenty of space and a well stocked bathroom. All meals were delicious and well presented food and there was plenty of first class wine at each meal. The staff were all excellent and happy and appeared happy to look after us. Our cabin steward, Ivo, could not have been nicer or more efficient. a Boris, the programme manager, was excellent and very knowledgeable and worked tirelessly to make sure everything worked to plan. Ivana, the Hotel Manager, was quite outstanding and went out of her way to help passengers with any problems. She is an excellent representative of Viking Cruises. The included free excursions were very interesting and informative and we thoroughly enjoyed them all. The whole experience, from start to finish was exceptional. Having done a large number of ocean cruises we would thoroughly recommend Viking River Cruises. Read Less
Sail Date September 2019
My husband and I along with 10 other friends just returned from sailing 7 days on this ship. It was excellent in all ways. The food was great - especially the Chef's Table which was no additional charge for each of the guests to ... Read More
My husband and I along with 10 other friends just returned from sailing 7 days on this ship. It was excellent in all ways. The food was great - especially the Chef's Table which was no additional charge for each of the guests to enjoy one ight onboard. The Cruise Director, Radostina (Radi) Markovic was fun, knowledgeable and tireless in ensuring that all the passengers had a good time and the entire staff was wonderful - including Victor, our tireless exercise guru. We started in Amsterdam with a pre-cruise 3 day adventure and loved every minute of this wonderful city. Embarkation was easy and we were allowed to go right to our rooms with luggage delivered within minutes. The stateroom/cabin was well appointed and roomy. We loved the outdoor veranda as well as the one that was glass from ceiling to floor in case the weather didn't encourage being outside. Bathrooms were roomier than usual and housekeeping did a great job two times a day. The ports were interesting and different and the shore excursions were available for all sorts of needs: gentle walkers, regular and high activity level. Most of the guides were excellent and in all the ports, we had enough time to enjoy the destination on our town. The only thing that could have been improved is that it would have been great to have some lunches on sunny days on the deck and also drinks service. There was a bar but I never saw anyone tending it. We could have used more lectures about ports and issues. Our small group got special attention which we loved and even had our own farewell reception on the last night with the help of Radi and the amazing F&B team. The entertainment after dinner we wonderful and high quality and we all had great fun each evening. We will definitely sail AMA again in another part of the world. Read Less
Sail Date September 2019
Recommended by family members who traveled with us. This was their 4th Viking Cruise! My husband and I will definitely sail again with y'all. It was truly a magical adventure. Everyone aboard from the cleaning people in the ... Read More
Recommended by family members who traveled with us. This was their 4th Viking Cruise! My husband and I will definitely sail again with y'all. It was truly a magical adventure. Everyone aboard from the cleaning people in the bathroom, to the bartenders, to the waiters in fine dining, to the people serving the food in the buffet line, to the Viking Vocalists, to the cruise director: every single employee on that ship was doing the best job that they were given. I applaud the professionism and genuineness of everyone aboard! The shore excursions, from the included ones to the ones we purchased, were all outstanding. The guides were locals who knew their area and taught us so much of the culture and traditions of each place. The bus drivers were special in transporting us daily in a safe manner. Overall, I can't give enough praise for the memories made aboard the Viking Sun. Bravo! Read Less
Sail Date August 2019
This is my honest (and LONG) review of our first ever cruise. We have traveled extensively on our own. The only organized tours we have done were with the American company Rick Steves. We travel to make connections with other cultures, ... Read More
This is my honest (and LONG) review of our first ever cruise. We have traveled extensively on our own. The only organized tours we have done were with the American company Rick Steves. We travel to make connections with other cultures, to expand our understanding of the world and the issues it faces; and to have fun doing it. This particular Viking cruise was not a good match for that. Unbeknownst to us, this was the first leg of a World Cruise. That impacted the demographics significantly. There were many, many quite elderly passengers with mobility, hearing and memory challenges. To that end, Viking matched the cruise experience to their demographic well. For us (in our 60's) it seemed too slow-paced and not educational enough. I believe that Viking should make it clear before you book that you are joining a World Cruise. It clearly makes a big difference in their programming, not to mention the overall "feel" of the cruise. Accomodations: GOOD: The Viking Sun can only be described as luxurious. Every square inch of the ship is sparkling clean, and the cabins are brilliantly designed. If you have concerns about living in such a small space don't worry. There is ample storage in the living area as well as the bathroom. Having an outside veranda for every room is noteworthy. Our cabin steward Muhammad was outstanding in every aspect. He was attentive and intuitive about details of our preferences without ever being intrusive. BAD: The laundry facilities are inadequate for the number of passengers, and therefore oversubscribed. The included soap does not have a pleasant odor, and the inherent mildew smell associated with front load machines left our clothes with a musty smell. It has taken me several washings at home to get rid of that smell. UGLY: There is so much competition for the laundry facilities that a couple of men had a fist fight over availability. Food: GOOD: We ate mostly at the World Table which has the same menu choices as the sit-down Restaurant. We found we preferred to pace our own courses, and the format of the World Table is perfect for that. The food was always varied, delicious and cooked perfectly. Our usual servers of Jorge, Raquel and Andi were super stars. If we ever did another ocean cruise it would be because of their personal and caring service. For the first week we loved seeing supervisor Courtney as well, who always made sure to check in with us. We also enjoyed the Pool Grill and Mamsens, and appreciated the fresh choices available for a quick meal. BAD: Our meal at Manfredi's was disappointing. After being seated we waited 8 minutes before anyone made contact. Two other groups who came in after us had water, wine and appetizers ordered before anyone even offered to fill our water glasses. Our server spent most of her time talking to a large group near us, which resulted in the our food being served a bit cold. Our steak was overcooked. UGLY: Several times I witnessed extremely rude (and somewhat racist) passengers. I heard one man say "Why can't you speak English?" I witnessed many passengers at meals being demanding of servers in unreasonable ways. There was one male supervisor in the World Table who was horrible. I witnessed him demeaning his colleagues on many occasions. I also saw him physically touch female colleagues in inappropriate ways. He was effusively polite to certain passengers; kissing women on the cheek, bowing in deference, etc. It was as if he had studied photos of the "high rollers", and was determined to imbue himself into their good graces. He is a "bad apple" among what is otherwise a stellar staff who are clearly very well-trained. AMAZING: In each of these situations, the staff members were calm, polite and did their best to satisfy the often unreasonable demands. It must be very difficult for them to tolerate passenger behavior which was so rude and racist. It must also be impossible for them with a supervisor who harasses and belittles them. With the exception of the one male supervisor, every single other staff member we encountered was friendly, helpful and efficient. Given that almost all of these young adults are away from home and family, it is really amazing that they maintain such composure and willingness to serve. EXCURSIONS: We only did one upcharge excursion (our other one was canceled due to a weather-related itinerary change). The included excursions were mostly sitting on a bus, with a tiny amount of very SLOW walking. Compared to the local guides we have had on Rick Steves tours, it was useless. We were not given any real information about the culture/traditions/politics of the location and there was no opportunity to interact with locals. We never once experienced the sort of interactions you see on the TV commercials. Entertainment: GOOD: The Port Talks were generally useful. The excursion director had taken the time to study the port, and gave us clear visuals and directions about what would happen. BAD: The cruise director sometimes seemed unprepared, making lots of mistakes as she simply read from a teleprompter.The two "port performances" offered were mediocre. The Irish singers were amplified so loud it was hard to appreciate them. Instead of having them do traditional Irish music, this was a cheesy, Americanized version of Irish music. The advertised dance troupe was actually a small group of teenagers and two adults. The Scottish group who performed seemed sweet, but there was no education involved such as explaining how bagpipes worked. UGLY: We missed many performances as they were scheduled after 9:00 pm. That is too late for us, which is our problem not Viking's. :) AMAZING: Russell Lee's two lectures were riveting. Topical (BREXIT) and historical in nature they were a true highlight of the cruise for us. Overall: We are glad we did our first cruise with Viking. Clearly they provide the best model among competitors. Having said that, this is a very expensive way to travel. That translates into a passenger group that tends to be demanding and less interested in education/cultural exchange. Understanding that this World Cruise may not be representative of all Viking ocean cruises, it honestly felt like a luxury version of a Senior Living Facility. The focus is not as advertised; there were no local interactions and excursions were very superficial. There should be at least one included excursion for each port that is active and focused on educational and in-depth cultural exchange. We may try another Viking Ocean cruise at some point, but for now it is probably not the best match for us. Read Less
Sail Date August 2019
We sailed from Southampton and because we are Elite status on Celebrity, we are Diamond on Royal. This meant that we had priority boarding. We were soon on the ship, but had to go to the Windjammer for lunch as our room was not yet ready. ... Read More
We sailed from Southampton and because we are Elite status on Celebrity, we are Diamond on Royal. This meant that we had priority boarding. We were soon on the ship, but had to go to the Windjammer for lunch as our room was not yet ready. I missed the welcome drink that we are given on embarkation by Celebrity. The room was ready just after 1.15. We were in 7314, which was starboard side. I was delighted to see that there was no lifeboat blocking our view. We unpacked our trolley bags and it was already obvious that storage space was going to be tight, no overhead locker as we have been used to on the Celebrity S class ships. Our main cases had not turned up by the time we went to Muster. We went in good time, so that we could get a seat. Not so on Royal, you queue up on an outside deck like school children waiting to go into class. The Captain made an announcement at the end of the proceedings and had to be prompted by someone as to which ship he was on. In fact we were led away as he was part way through his announcement. Really? As 5 pm was not far away, we went up on to deck 11 for Sail Away, which was delayed, so we enquired as to the whereabouts of the Diamond Lounge, so we could avail ourselves of the free drinks. These were constantly filled up and this remained so throughout the cruise. In fact we were one week into the cruise before we realised that we could ask for bottled water during Diamond hours. A fantastic perk for me as I use it to boil for my early morning cup of tea. We had booked Anytime dining and I had pre arranged 7 pm as our dining time. We were able to use our 3 free drinks loaded on to our card in the dining room until 20.30. A fantastic perk. We were seated at the same table every night except the first, as I am Dairy Intolerant, so this makes it easier for the waiter. Handy really looked after at table 321A. After our meal we found a seat in the Starlight Lounge, where we would spend 2 hours listening to Perry Grant. This was the one and only time that we were able to get a seat, as many passengers were still in the Theatre. We listened to him playing for 2 hours, but then I was weary of him asking guests the same questions, Do you have walk in wardrobes, do you have Formica in your kitchen, what colour is it etc.etc. We returned to our cabin to find that our cases had at last been delivered, but we left the unpacking until the next morning. I could certainly have done with the delivery being before the guaranteed 8 pm. We ate breakfasts in the Sapphire dining room on Deck 4 as it was waiter service. On the first morning we asked to be seated in the Diamond area. I was so pleased that we did this, as someone from our Roll Call group was also seated with us. We ‘hit it off’ and came across each other multiple times. We saw each other at the Meet & Mingle, where I was lucky enough to win the second raffle prize, which was a drinks container. Our new friend asked the CD why the ship was overbooked; they had been asked to give up their cabin by Royal, but as they had come over from Spain for the cruise and had an actual cabin, Royal told them they were OK to travel. Apparently there were 500 less guests than the previous week, which had still been the school holidays, where families had shared cabins. This week, most travellers were couples, and Royal had booked too many Guarantee cabins and I suspect not many guests had requested Royal Up ( we were still being sent e mails just one week before the cruise inviting us to apply). One feature of this cruise was the number of Alpha calls, ambulances met the ship at every port, even when the cruise ended someone fell down the escalators and had to be taken to hospital. We enjoyed the evening entertainment. The Barricade Boys, and Beatles Celebration were outstanding. The Starlight Lounge was overfull every night, so I was pleased that Perry Grant was invited to perform in 2 shows on stage, We also saw 2 Ice shows, one especially for Diamond members and Seasons which was performed for all guests. On the final evening the Guest Choir performed at 9 am in the Star Lounge. We just managed to get there on time, which was a good job, as my husband and our new friends had spent every Sea day rehearsing in Dizzy’s at lunch time. We were lucky with the weather, even the Bay if Biscay was calm and too soon we were back in Southampton. Read Less
Sail Date August 2019
To spend time with my son and enjoy activities on board and ashore. The quizes were fun but one of the quiz masters made them more about him and entered into the realm of vulgarity on a family ship at 12.30.pm. Not a good idea! ... Read More
To spend time with my son and enjoy activities on board and ashore. The quizes were fun but one of the quiz masters made them more about him and entered into the realm of vulgarity on a family ship at 12.30.pm. Not a good idea! The food was exellent at all times and service was fairly good. I would like to single out Milton for High praise, he was an excellent and couertous waiter and took a real interest in us. The drinks system took a lot of getting used to by us passengers and the staff. I am guessing that the ultimate drinks package is a new venture and staff were very slow at times to return the all important cruise card to us, I am sure these teething problems will be sorted out in time. All in all a very enjoyable experience bit not without glitches and some improvements could be made. Read Less
Sail Date August 2019
An excellent cruise to enjoy. All facilities excellent. Staff excellent . This cruise is seriously tops. The staff were helpful and not over intrusive. It is difficult for staff to provide just the correct amount of ... Read More
An excellent cruise to enjoy. All facilities excellent. Staff excellent . This cruise is seriously tops. The staff were helpful and not over intrusive. It is difficult for staff to provide just the correct amount of friendliness without being invasive. The staff on board Emerald Dawn were excellent. They provided us with a wonderful experience. The organised programme was exciting, and very well planned and we were guided through the most interesting sights of all the cities and villages we were able access. Many of the activities required overseeing at a very high level and the Emerald Dawn staff and guides achieved this level unhesitatingly. The tour guides had extensive knowledge of their area and this was noticed by the passengers. Overall our time onboard the Emerald Dawn was amazing and we would seriously like the staff to be praised for the excellent presentation of the river trip onboard the Emerald Dawn Read Less
Sail Date August 2019
This is our 4th Viking River Cruise, and we chose this itinerary because although we had visited much of Europe, we had never been to these cities. I was quite concerned before the trip regarding the water level on the Danube due to ... Read More
This is our 4th Viking River Cruise, and we chose this itinerary because although we had visited much of Europe, we had never been to these cities. I was quite concerned before the trip regarding the water level on the Danube due to problems last year, but there were no issues. We came to Budapest a couple of days early and did some touring on our own, including a fun up close and personal Tuk Tuk tour. The embarkation went smoothly and we had a nice but small balcony cabin. All of the staff were excellent, from our waiters to our steward and we went on many of the excursions, as we recognized we are unlikely to come this way again. The food was fine and entertainment minimal other than a Mozart and Strauss concert excursion in Vienna and a folklore dinner in Prague. The captain was everywhere saying hello to all the guests which I haven't seen on a cruise before. The highlight for all of us (we were traveling with son and dil) was the Prague extension which was far more interesting than we expected. The architecture is outstanding and the tours were interesting. My dil developed a toothache, and the host in Prague at our hotel actually arranged for an emergency dental appointment near the hotel and accompanied her to see the dentist helping to translate. We were very grateful for this service. I have absolutely no criticisms of this trip. However, without the Prague extension, I would have given it 4 circles as it wasn't as exciting as prior Viking trips which I attribute to the nature of these cities rather than any faults on Viking's part. Read Less
Sail Date August 2019
We chose the Ventura as this was the only cruise that suited our availability - we were not disappointed. We arrived at Southampton after a 6 hour journey to be greeted by the parking service. Speedy and efficient, my car was taken and ... Read More
We chose the Ventura as this was the only cruise that suited our availability - we were not disappointed. We arrived at Southampton after a 6 hour journey to be greeted by the parking service. Speedy and efficient, my car was taken and parked whilst we went into departures. No queueing, went straight into check in and on to the ship. This was my first time on Ventura and I was stunned. Glamorous and opulent, it was a beautiful sight. It was clean, bright and well kept, the decor sumptuous. Straight to our cabin, our cases were already there! I went in and our cabin did not disappoint. We'd selected E deck as my 80 yr old mother required to be near the entertainment decks and I expected a somewhat dreary cabin. I was wrong. It was lovely, the view unobstructed and the cabin spacious. It was bright, with and well maintained, no peeling corners but a spruce and well thought out design. The bathroom was super with a lovely shower. It wasn't big but certainly very useable. The cruise was excellent, there was much to do and the food was excellent. We ate on the Lido and there was so much choice. The waterfront restaurant was designed in a way that food was Centred on islands - you don't queue up like a canteen! The service was super and our cabin steward, Rajesh, could not have been more attentive. So many bars and restaurants, a lovely library, a super Arcade games room (which we enjoyed). Deck 15 pools are well designed, one with a retractable roof and it's not windy up there! All in all, a super cruise - I loved it. One thing, though. There's no cards room for adult games. I missed that. Read Less
Sail Date August 2019
Scenic came highly recommended by our travel agent and she was spot on. From the pickup at our hotel in Amsterdam to our departure in Budapest, Scenic provided a first class experience. Our Cruise director made the trip exceptional with ... Read More
Scenic came highly recommended by our travel agent and she was spot on. From the pickup at our hotel in Amsterdam to our departure in Budapest, Scenic provided a first class experience. Our Cruise director made the trip exceptional with his knowledge of the ports we visited and his daily port talk. Our balcony cabin was spacious and well maintained throughout our cruise. The food was Michelin star quality, with quality rather than quantity being the rule of the day. His dinners echoed the regions we were passing through and there was a good variety of options on the menu to choose from. Unlike shows provided on large ocean going ships, the daily entertainment usually highlighted talent from the port we had just visited and there was an awesome pianist who provided entertainment throughout the trip. Would I recommend Scenic for those seeking a River cruise, without a moments hesitation. Although Scenic may be a bit expensive, I always believe you get what you pay for and I feel we got more than our monies worth on this trip. Kudos to Scenic for providing a memorable trip. Read Less
Sail Date August 2019
We chose this cruise initially because we wanted to have at least two days in Vienna. And, because we could not book our cruise until late summer, this was our best option. But what serendipity! It was a wonderful experience on the ... Read More
We chose this cruise initially because we wanted to have at least two days in Vienna. And, because we could not book our cruise until late summer, this was our best option. But what serendipity! It was a wonderful experience on the beautiful Avalon Impression. Our vivacious cruise director Maria was very informative and took excellent care of everyone. We appreciated the multiple included excursion options and took full advantage of them. It was a jam-packed 7+ days with hiking, biking, canoeing, wine and beer tastings, museum tours, and concerts! All experiences were very well-planned, and all guides were extremely knowledgeable. Crew members were always very friendly, pleasant and attentive. And the dining choices were delicious, with emphasis on local cuisine and wines. We had never been on a river cruise before, and we're now huge fans of this smaller ship type sailing! We much prefer this to multi-thousand passenger cruises! Read Less
Sail Date August 2019
I had cruised with Avalon down the Rhine River 10 years ago, and was very pleased, so I thought I'd stay with the same company down the Danube. I was so lucky to get a double room cabin all to myself, as did my 2 other girlfriends ... Read More
I had cruised with Avalon down the Rhine River 10 years ago, and was very pleased, so I thought I'd stay with the same company down the Danube. I was so lucky to get a double room cabin all to myself, as did my 2 other girlfriends that I was traveling with. The first 5 singles that booked the cruise, did not have to pay the single supplement. Wow, that was a tremendous savings! The cruise was on the Envision, Avalon's brand new ship, and it was gorgeous. It was very quiet, we were midship on the second floor and I never knew anyone was next to, above, or below my cabin. Every single member of the crew, from the bus boy to the captain, were first rate. They went out of their way to make sure you were happy with your cruise. Hendrick, our cruise director, went out of his way to help and guide us 3 ladies, and he seemed to make himself available all the time - when did he sleep? The food was unbelievable - the presentation was amazing and of course it was so delicious - from breakfast to dinner. Wine at lunch and dinner was from the regions we were sailing through. It was a trip to remember - highly recommend it to all! Read Less
Sail Date August 2019
Out of Southampton near me. However on 12 day cruise there were only 4 port visits. The visit to Lisbon being only half day. The last 3 days at sea were purgatory. Although the weather was beyond Freds control entertaining their guests ... Read More
Out of Southampton near me. However on 12 day cruise there were only 4 port visits. The visit to Lisbon being only half day. The last 3 days at sea were purgatory. Although the weather was beyond Freds control entertaining their guests was not. All outside decks were locked. There were four entertainment staff apart from Braemar singers and dancers. They could and should have made more effort. A film could have been shown, indoor games organised. Additional karioke or mr mrs type games the list is endless yet we were left to the library or bars. Presumably Fred is cutting back, service very poor lack of waiters very apparent. Also lack of port calls. We were at times almost at standstill waiting for time slot to dock. Have done similar cruise on CMV where staff always going extra mile. Finally the quality of food in Thistle. Very poor, with evidence of lunch menu items appearing in the evening menu. No disguising the representation of dishes in different guise. I went with Fred on Boudicca last Xmas and loved everything. Unfortunately had already Booked Braemar for this Christmas before going on this one. Read Less
Sail Date August 2019

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