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1,130 Europe - Eastern Mediterranean Cruise Reviews

Not our first cruise but our first time cruising over Christmas, so we were looking forward with great excitement. We booked in November 2018 and paid £1200 each for myself and my wife as this was going to the holy land. although ... Read More
Not our first cruise but our first time cruising over Christmas, so we were looking forward with great excitement. We booked in November 2018 and paid £1200 each for myself and my wife as this was going to the holy land. although neither of us are religious the history of the area is compelling and would make it a once in a lifetime visit. We have sailed with Marrella/Thomson/TUI on several occasions before and on the Dream twice previous. The ship was showing signs of its age and the decor was also dated with the only changes from the first time we sailed being a few coats of paint. The first let down was at Manchester Airport when we had to check in our own bags. Then when we arrived at the cruise port in Cyprus the checking system was ramshackle with only 2 staff on hand to hand out the welcome packs in what could only be described as a small shed. When we reached the gang way to the ship we were greeted by one fairly bored and disinterested crew member. Our cabin was on deck 7 which was one of the requested decks at time of booking but turned out that cabin we had been allocated was directly under the stage in one of the main bars. The beds were 2 singles and the room decor was again showing signs of the boats age with the toilet not flushing and flooding the bathroom twice in the first 2 days. Several times f the public restrooms had broken sinks or hand dryers out of order for the cruises duration. The staff seemed to be holiday mode this could have been due to the fact the ship was on its final trip due to it going into dry dock after our cruise was finished and all the staff going home after the season. The catering was also poor as no fresh food was loaded onboard all week and as such fresh fruit was scarce. We found out talking to others that they had sold better rooms at a cheaper price but against n no one seemed to have been told prior that the ship was into dry dock for a refit and maybe there would be some disruptions All in all a not so merry Xmas and a let down all round from TUI Read Less
Sail Date December 2019
My wife and I sailed for 2 weeks over Xmas and the New Year. The restaurants and food was excellent. The cabin service and cleanliness of the ship was good. The bar service left a lot to be desired. The first week the drinks were spoilt by ... Read More
My wife and I sailed for 2 weeks over Xmas and the New Year. The restaurants and food was excellent. The cabin service and cleanliness of the ship was good. The bar service left a lot to be desired. The first week the drinks were spoilt by adding too much mixer. One night I had a gin and tonic and it was like water. I complained to the bar manager and whilst she was very sorry she failed to resolve the complaint and passengers subsequently ordered a spirit and separate mixer. The second week I had to wait 40 minutes to get a drink. The assistant manager was also very sorry but was equally useless. The cruise was very good but the bar service let the ship down. The entertainment was OK but some of it was very dated. Roy Walker was the special guest and was very limited. The day time activities were poor. Read Less
Sail Date December 2019
The ship was due to sail from Venice and we were advised that due to the weather, it was now leaving from Trieste but we needed to check in at Venice at usual from 11am. Of course, the weather is not their fault. We arrived early at ... Read More
The ship was due to sail from Venice and we were advised that due to the weather, it was now leaving from Trieste but we needed to check in at Venice at usual from 11am. Of course, the weather is not their fault. We arrived early at 10:30 and proceeded to check in, it was fairly fast, we had done it online and the staff were fast to label our cases and clear us to the departure lounge, at this time we notices three empty buses outside the door and a couple more in the car park, all good, they told us it was 90 minutes to Trieste and we would be on our way at noon, maybe 12:30. At this time there was nowhere to get a drink and even though it was still not 11am, there were about 100-150 people in the lounge. We were given ticket number 12. For the best part of an hour no-one seemed to leave and when I asked, I was told we were on bus number 12, first in line were priority passengers, then number 10, 11 and then us. The buses were still there, empty, they were making everyone wait until the priority passengers were on the way, except... they hadn't arrived yet. When there were no announcements that you could hear and by the time we got on a bus for the 120km (at 57kph) journey at 13:50, no one was checking tickets and clearly we could have just got on the bus. Upon arrival at port, they take your boarding documents and say welcome aboard, your cabin is ready... erm, I've just given you the only thing with my cabin number on it... Grumpy passengers were everywhere but hey, we're on vacation and, this was SO cheap! From the moment you set foot on board, the staff are hassling you to take out the drink packages, we booked ours before departure but then they hassle you to upgrade it for another 10 euro per person per day. The ship is either garish or stunning depending on your frame of mind, we loved it, it shouted VACATION! Loads of places to sit and lots of comfort. The easy drinks package pays for itself at about 6 alcoholic drinks per day, or 11 coffees, we broke even on it but it is a tiny bit limited, of course, the staff are all top notch professionals and although, for example, a pina colada is not part of the deal, a virgin pina colada is, and so is white rum, they even give you a stirrer. The cabin, is what it is, we went inside, 9th floor, fore and it was really well sound insulated, the climate control is just about ok but as soon as you take your card out of the slot, it all goes off apart from the bathroom. Charge your stuff in there if you need to (shhh) You need a long lead though, the socket in in the roof. The 3rd bed is always a pain in these, you always bang your head on it. Like everything on the ship, it was spotless and given that the day after we left, it was going into dry dock for a deep clean, everything was in great order. Entertainment, it's a bit "MEH" lots of duos and shouty cruise staff better suited to a kids club. Theres a 4d cinema, never saw it used. Short ten pin bowling, a pool table, a tennis court, ping pong. Pools - the indoor pool was 77degrees and the outdoor pool was drained (it IS december) the hot tubs seat 6, but have a capacity of 4! There was 4 of them in use and 2 on the upper open deck roped off. The itinerary was superb, but that changes week to week The food. Oh dear. If you like bland, you'll love it as long as you don't also like variety. 4 pizzas every day seemingly from a selection of 6 in total. Filleted fish every day, with bones in. usually one roast meat, mostly pork, occasionally beef. Vegan? don't bother. Desserts - lots of little cakes, the same fruit all week fro breakfast lunch and dinner Late night sandwiches were nice, but no variety Best thing on the menu? 4-5pm burgers, bland and tasteless but with enough jalapenos, pretty good. Restaurant service was "ok" Menu was better but again lacking in imagination. We tried it once and gave up on it. Possibly more of a statement on our relaxed dining style. Only one "special restaurant" they really hate food don't they! The shops on board were brilliant, always a sale on though, but always still overpriced but a good range and actually, some of the MSC branded stuff was excellent value The casino has happy hours (NCL take note) with $3 blackjack and it's SO popular. Karaoke set up was superb (no I didn't) One other tiny but annoying thing, in the corridors around the cabins, it's easy to forget which way you are going, NCL have the fish carpets so you always know where front is, maybe a few arrows... just saying. I walked the entire length of the ship on day one, about 6 times before I realised where things were. The staff seem to be mainly filipino and all of them speak a number of languages, they are all so lovely and helpful, Beth and Amanda in the Sports bar get a special mention, but in truth every single member of staff we met was a joy to talk to. Would we book again? At this price yes, absolutely, about £55 a night, at "normal prices" no. Disembarkation was easy enough, followed by a 2 hour bus trip back to Venice. They tell you that you MUST put your cases out and you CANNOT carry them off yourself. Load of rot, we watched a number of passenger doing just that and no-one even commented on it. It's next trip is a 4 month world cruise, I rather suspect that I'd be looking for food ashore after 3 weeks of that. Read Less
Sail Date December 2019
Chose this cruise based on other reviews but very much a mixed bag Cabin was spacious and clean but a little tired and air con not very effective Ship showing its age but kept clean and maintained even during sailing ... Read More
Chose this cruise based on other reviews but very much a mixed bag Cabin was spacious and clean but a little tired and air con not very effective Ship showing its age but kept clean and maintained even during sailing Entertainment is always a personal thing but the positive response from the audience is always a good sign Service was not the best which was a surprise to us, we found waiting times in the main restaurant too long, at one point we gave up waiting for the dessert and left in frustration. Dining was our biggest concern, the quality of food was poor in the MDR and buffets. I need to be gluten free and was not happy with knowledge of the chef when I questioned him about the menu. We encountered undercooked potatoes, carrots, burnt chips and dirty crockery/cutlery all too often. During the second week of the cruise I took ill and suspect I was served a meal with gluten. I don’t normally recommend the drinks upgrade on a cruise but the regular coffee and tea, not to mention the awful wine on tap in the buffets make it a must. The coffee in the coffee shop was excellent but you have to pay each time if you don’t buy the upgrade. Similarly I recommend the 3 speciality restaurants as they provide the quality of food I thought we would get as standard, it’s £49 to visit all 3 of them though. Excursions were not the best as much of the time was spent travelling on a bus and the guides missed out a lot of sights. A number of people complained the guides were walking too fast for them to keep up. Read Less
Sail Date November 2019
I tend to write long reviews, so here it goes! My husband and I cruised on MSC on a 12 day itinerary RT Venice and the Mediterranean. We are seasoned cruisers, having cruised on Holland America, Carnival, Royal Caribbean, Celebrity and ... Read More
I tend to write long reviews, so here it goes! My husband and I cruised on MSC on a 12 day itinerary RT Venice and the Mediterranean. We are seasoned cruisers, having cruised on Holland America, Carnival, Royal Caribbean, Celebrity and Princess, but we had not cruised with MSC before. We chose this particular cruise because of the itinerary which included an overnight in Haifa, Israel and departure from Venice. We flew into Venice early to spend a few days before the cruise. Embarkation -- We took the vaparetto (water bus) in Venice to Piazza Roma and then took the "people mover" to the Venice Port. It was a LONG walk to the farthest pier where the Lirica was docked. If I did it again, I think I would take a taxi from Piazza Roma or take a vaparetto to a stop nearer the cruise dock. We noticed people still leaving the ship when we arrived around 12:30 pm. Turns out the ship had gotten into Venice late, so boarding was delayed. I must say that I had never seen such a chaotic boarding process. Signage was minimal, There were two security checks as well as the actual check-in with the ship personnel and then another long line once on the ship to turn in passports. (We later found out this was because of the stop in Israel, but there was no explanation at the time). There was minimal seating in the terminal and the entrance to the line to get onboard was in the midst of the seats, so you had to maneuver between people to get into the queue. There were announcements, but they were impossible to hear (and, of course, in several languages). Some simple TV monitors with instructions in several languages would have improved matters tremendously. Crew and personnel seemed harrassed and not very welcoming. We tried to ask about our cruise cards which we had never received during the check-in process, but no one seemed to know how that was handled. The first crew person we encountered out of the passport process tried to sell us a drink package and we had a definite sense of being herded to the buffet to await the announcement of the cabins being ready. Knowing that the buffet would be a nightmare of people, we decided to see if our cabin was ready -- we thought also that our cruise cards might be in the cabin. Our cabin was ready and our cards were on the bed, so that was good. We also met our room steward who was a wonderful guy! We booked an inside cabin -- it was like all inside cabins and was clean and nice. I will say that the shower was the tiniest shower I've ever seen! It was impossible to shower without the curtain clinging to one. There were dispensers with body wash and shampoo in the shower and another with hand soap by the sink. Towels were nice, the bed was pretty firm, and storage was about what one would expect for an inside room. We travel light and carried on our own bags, so we unpacked and then went up to the Lido (La Pergola). It was still terribly crowded up there. Food was decent -- we did like the much less crowded pizza station on one side nearer the pool deck and the hamburger station with hot fresh french fries on the other. The beverage stations with water and coffee (and juice at breakfast) were in the corners right by the doors going out to the open back deck -- very poor traffic pattern there and always snarled up. Beverage stations by the pizza and burgers were much easier to navigate. The lifeboat drill was one of the best managed drills I have seen. Very organized and the cruise card was scanned as you first arrived and it went quickly and smoothly. We LOVED the sailaway at sunset through the Venetian lagoon. The ship went by the most beautiful parts of Venice when the lighting was just lovely. If you go on Deck 9 to the very front of the ship, you can get out onto an outdoor deck right under the bridge. Hardly anyone knew the doors were there, so there was hardly anyone ever out there. There was also a staircase there to go to a similar area on Deck 8. The ship itself was nice -- nothing flashy, but comfortable. It did have some weird traffic patterns -- in some places, you could only go through on one side of the ship and you had to walk through the dining room. Other places, you had to go up or down a floor to go all the way through. A little confusing at first, but we got used to it. One thing I do like on the older ships are the open back decks. On many of the newer ships, these are taken up by aft balcony cabins, but on the Lirica they were all open and had lounge chairs. We spent alot of time on the back decks and also used the stairs there for quicker access to the Lido buffet area. We had early dining at 6:00 pm and a table for four with a Canadian couple. We got along very well with them and they were excellent table mates. They told us about a bar on Deck 12 on the back deck which we hadn't discovered yet. We loved this area as it had great views. I'm still puzzled why this area (it was the disco in the late evenings) was mostly underutilized. We played cards in there several evenings and it was virtually deserted despite having the best views on the ship. The bar was unattended and there was no music. I was really surprised, since the "crow's nest" areas are usually amongst the most crowded areas on the ships that I've been on. They did have a couple "private events" up there in the evenings that were closed to other guests. We poked our heads into a couple of the entertainments in the main theatre, but were underwhelmed. There were broadway production shows almost every night -- not our favorite, but we know that some like them. There were three bars with musicians and they seemed to draw some people into dancing. All in all, though, much less in the way of entertainment from other ships I have been on. The library and internet center is simply not worth mentioning. It was a sad little corner in Lord Nelson's pub -- a pub in which people could smoke. We knew that there would be much more smoking since it was a European cruise, but we've gotten pretty spoiled by not having to deal with indoor smoking. The smell in the pub was too thick to deal with. The smoking was also bad on the one side of the pool deck that allowed it. We had purchased a laundry package online before arriving in Venice -- there was no information in our room about it, so we went to the front desk to ask. They checked and told us to use the bag that our steward would give us and send out our 40 items at any time throughout the cruise. This worked out really well for us since we had packed light. The food in the dining room in the evenings was excellent. We were pleasantly surprised. The selection was good, portions were reasonable and our two waiters were excellent. Water is not provided in the dining room unless you have a drink package. Apparently, though, they have had enough North Americans complain about this that a dining room "water" package was automatically included in our cruise fair. We asked our waiter about it on the first night, since our paperwork indicated "water drink package" and he said, "Oh yes, that's the American thing." So we got a big bottle of water at the table each night -- and we could get more if we drank that one. We had to sign for it like a bar drink but then it was automatically subtracted from our bill. It worked out well. We specifically booked this cruise for the itinerary, especially Venice, Italy, and Haifa Israel. When we boarded the ship, we found out that they had engine troubles, so the itinerary times were changed slightly. No big deal. We had booked one independent shore excursion in Rhodes, Greece and ship excursions in Haifa (Israel), Limassol (Cyprus), Iraklion (Greece) and Bari (Italy). Unfortunately, a couple days into the cruise we found out that there was a spate of rocket fire and violence in Israel, so the ship made the decision not to dock in Haifa, Israel. This meant that 1.The other ports would occur in a different order and 2.The port of Istanbul (overnight) was substituted for Haifa. We were vastly disappointed, but understood how safety must come first. One incidence of violence affecting passengers would be a nightmare for the cruise company. This also meant, however, that our independent excursion in Rhodes (booked through Viator) was now supposed to be a different day and our stop in Rhodes would be both immediate (the next day) and also several hours shorter. We contacted the company as soon as we arrived in Rhodes and were able to cancel the excursion and get our money back. We were glad the Israel excursions were through the ship since they automatically refunded our account for those. The ship excursions were OK -- the places were interesting, but it's really frustrating to be on a huge tour bus trying to keep everyone relatively on task and on schedule. The shore excursion staff was VERY good -- they had the process very smooth, spoke several languages fluently and divided up the participants by language. There were relatively few English speakers, so most of the time we were paired up with another language and had a guide that spoke both languages. The multiple translations do take up a good deal of time, though. I appreciated the tour company that had the headsets for everyone -- much easier to hear and to gather people together without shouting. We liked all the ports and were pleasantly surprised by Istanbul since it was a last-minute overnight addition. Our weather was good, for the most part except for driving rain in Dubrovnik, Croatia. There was also historic flooding in Venice two days after the ship departed, so we could not return to Venice and instead docked in Trieste and were bussed to either Venice port or Venice airport. That had to be a major undertaking for the ship company to organize at the last minute! The seas were smooth -- except for the day we saw the waterspouts at sea! I've never seen that before! All in all, we really enjoyed a little taste of the Mediterranean and are looking forward to going back to spend a longer time in some of the places. I would be hesitant to sail with MSC again -- just not our style of cruising -- but if the itinerary and price were right.....maybe. Read Less
Sail Date November 2019
We chose the Sinfonia for our November cruise as we'd had a brilliant experience on the same ship in May. Unfortunately, six months is a lifetime for this ship. Departing from Venice, the embarkation was chaotic, unlike the earlier ... Read More
We chose the Sinfonia for our November cruise as we'd had a brilliant experience on the same ship in May. Unfortunately, six months is a lifetime for this ship. Departing from Venice, the embarkation was chaotic, unlike the earlier easy and almost seamless experience in Genoa. Not enough staff and a shoving of Italians all trying to push past made the experience one to forget. The lifeboat drill took 45 minutes to complete, with none of us any the wiser as to what we were supposed to do. No instructions, just bored and confused staff walking around scanning people's room cards. Unprofessional and downright dangerous in the event of anything really happening. Didn't instil any of us with confidence of how a real emergency would be handled. We had two tender ports on this cruise and the embarkation fiasco was repeated all over again, compounded by choppy waters and a complete lack of information from the staff. No explanations for the long delays or even staff to talk to. When the tendering began, the two staff allocated were literally shoved aside by the Italians, leaving one of the female attendants in tears. Again, the lack of thought and staff led to chaos. The buffet was a joke. Hardly any choice when compared to other lines and chaos trying to find anywhere to sit. It was obvious they prefer people to use the main dining rooms where they can control portion sizes. Waiter service in the bars started off slow but improved by the third day. On the plus side, the rooms were clean and to a good standard but the shower curtains really should be replaced with screens. Our steward was friendly, as was the majority of staff, apart from the surly security guards checking you in and out. Miserable lot. Entertainment was OK, if a bit samey. No waiter service in the theatre but that's hardly the end of the world. Due to the flooding of Venice, we were redirected to Trieste, where coaches were laid on to take us to the airport. Nice touch. However, this was spoiled by the cack-handed way they dealt with people trying to get on them. Instead of allocating dozens of staff to send groups off to the twenty or so coaches waiting, they insisted on filling each coach, one by one. With lots olf slow, older people, this took ages. Luckily, we were at the front of the queue to get a coach but those behind us must have been spitting feathers with worry at missing their flights. We have another cruise already booked for next April and if this is just as bad, MSC will lose our custom permanently, although I doubt they will care. Shame, as we had such a good time on the same ship earlier in the year. Read Less
Sail Date November 2019
The itinerary looked good, we were taking friends on their first cruise on our favorite cruise line, and everything augured well. Although we have taken about 40 cruises most of which have been on Celebrity, we wanted to experience the ... Read More
The itinerary looked good, we were taking friends on their first cruise on our favorite cruise line, and everything augured well. Although we have taken about 40 cruises most of which have been on Celebrity, we wanted to experience the Edge, particularly since we are also booked on it for next year with our grandchildren. As usual the service we received was excellent and friendly. Embarkation, disembarkation and tendering were the best we have ever had. The rooms and the beds were comfortable, our cabin steward was outstanding, as was the service in the Blu restaurant, as well as the food. Bar service was excellent and, in the Plaza, was very entertaining All shore excursions were well organized, with competent guides The whole ship, including public rooms and elevators were clean and shiny and overall it was a friendly well run ship. The Senior Officers Party was very well served with excellent canapés. And bar service Some of the negatives were The flow of the ship, people were getting lost, going down blank corridors or corridors which only led to restaurants and barred one’s access to where on was going, or not thinking that main elevators, for example, might be hidden in the casino The shopping provided was almost incomprehensible since it provided few of the amenities one usually needed, unless it was jewelry, art or cameras and, for the first time, did not include a liquor store This was the noisiest cruise ship we have ever sailed on with no where one could have a peaceful drink and a conversation. The around ship entertainers seemed to think that we were there just to hear them, a far cry from the gentle string duets, soft piano or harps which usually provide a sophisticated background. To make it worse, someone had thought our experiences might be enhanced by bright flashing lights in the Eden room which must have been quite alarming to anyone with a neurological condition and cause people to avoid the room altogether. The experience was not enhanced by having entertainers gratuitously doing gyrations in the middle of our conversations. The stage presentations, especially with the stage projecting into the audience seemed to be a wonderful idea. Not so. Even the best entertainers were drowned out by the band and the balance was so horrendous that people constantly got up and left. The Celebrity productions had very competent singers and dancers but often, to be heard, were shouting to music whilst gymnasts, who although very competent, seemed to be involved in gyrations which had nothing to do with what was happening on stage, if one could even work that out since there were no tunes one might leave the theatre whistling or any semence of a cohesive theme. Celebrity, bring back the Shows which people liked, pay the Royalties and become competitive again The Captain’s Club was a dismal affair hosted in semi darkness in a room with no windows, uncomfortable furniture and provided few of any chance of mingling with other people. By far the worst Captain’s Club experience and, if it continues might well kill any advantage it previously had, Specialty drinks prices have become exorbitant whilst the wine in the standard package showed a poor selection and quality: what a shame Overall we found the ship disappointing, it had a poor flow, a lot of uncomfortable, dare I say unusable furniture, an unacceptable noise level, a disturbing sound balance in the theatre, a lot of wasted space, appalling shopping and an appalling Captain’s Club experience. Overall, this did not seem to be a ship with design or amenities driven by passenger needs but rather someone’s ideas of what constitutes modern and what some team, who did not have to cruise, thought that people wanted. Next time, ask the passengers and the consumers what they see as contributing to the best cruise experience! Will w cruise again? Yes, but, if possible we shall avoid this class of ship until changes are made and cannot recommend it. What a shame, Celebrity has some of the best crew and service in the world. Read Less
Sail Date October 2019
The cruise itinerary and ports were fine. Celebrity excursions were too crowded, too long for what was seen, buses were often hot, and guides would not control guests who took 20 minutes when only 10 was allotted for stop. The new ... Read More
The cruise itinerary and ports were fine. Celebrity excursions were too crowded, too long for what was seen, buses were often hot, and guides would not control guests who took 20 minutes when only 10 was allotted for stop. The new balcony cabin layouts are excellent. We really liked our cabin and the included balcony. However, we missed the sky lounge. The ship was confusing in that it had a lot of wasted space and smaller public areas than the Solstice ships. We didn't care for the Martini Bar - Dance area, way too small. There are a lack of decent bars on the Edge, the Solstice Class ships had a much better layout with better bars and bartenders. We usually find one or two really good bartenders on a ship, but on the Edge the bartenders are always trying to change the way a drink is made. In the Eden Bar they pride themselves on Artisan Drinks (really they aren't as good as normally made drinks). We had trouble finding anyone that could make a decent Old Fashion. One time my wife and I went to a bar and ordered a Decoy wine and an Old Fashion made with Bullitt Bourbon. First they said they were out of Decoy, then they said they were out of Bullitt then they made my Old Fashion with some strange bitters. I asked why they didn't use the Angostura Bitters and they said they were out of that too. Bad bar management. The Magic Carpet was probably a good idea on paper, but in reality it is no big deal.. The theater, while new and having all the latest bells and whistles, was not anywhere near as comfortable as the redone Summitt or any of the Solstice Class ships. Finally, we get to Eden, the pride of the ship. As mentioned before the bar and the bartenders are different and not that good. The room tends to get hot from the sun, I would hate to be in it on a summer day in the Mediterranean. But the interactive entertainment was the most off-putting. I guess if you like weird and actors getting in your face blowing a flute then you would like it, but nobody we talked with cared for this entertainment. We have sailed 16 cruises, 10 with Celebrity, so we think we know a bit about comparing ships and we won't sail on the Edge again. The majority of the cruisers we talked with agreed, the new cabins are nice but the rest of the ship is just a bit over the Edge and not worth a second try. Read Less
Sail Date October 2019
We sailed on Constellation's voyage from Venice to Rome. We had a great itinerary. Embarkation in Venice was extremely smooth and we were in our stateroom less than one-half hour after getting to the pier. Celebrity staff were mostly ... Read More
We sailed on Constellation's voyage from Venice to Rome. We had a great itinerary. Embarkation in Venice was extremely smooth and we were in our stateroom less than one-half hour after getting to the pier. Celebrity staff were mostly friendly and helpful. Food in the main dining room was very good but mediocre in the buffet. Food there was often lukewarm and would become cold by the time you got your juice or coffee. Rarely would a waiter or waitress assist with drink service in the buffet area. Entertainment was very good with a variety of singing acts, dancers, comedians, magicians, and acrobats. I would have rated this cruise 4 stars if not for the rundown condition of Constellation. Everything looked worn and old. Carpets, blinds, wall coverings, and upholstery were in poor condition. I tried to close a blind in the gym while working out and it fell off the window. The decor had a distinctly 90s feel in the lounges and restaurant. We took one shore excursion in Valletta, Malta with Celebrity and it was well-run, informative, and enjoyful. After cruising on another lines 2-year old ship in 2018, Constellation was a let down. Read Less
Sail Date October 2019
This was our first cruise with M.S.C. cruises and we chose this cruise for the itinerary not the ship. Before we booked our cruise we looked on various websites for reviews on the Opera but there was not many, and what there was were not ... Read More
This was our first cruise with M.S.C. cruises and we chose this cruise for the itinerary not the ship. Before we booked our cruise we looked on various websites for reviews on the Opera but there was not many, and what there was were not very good. The majority of the passengers were from Italy as you would expect as this cruise line is Italian and sailing from Venice. If anyone is looking for a sedate cruise then give this ship a wide berth. Italians like to party and constantly clap. They clapped at anything that moved, they have no concept of queuing for anything or anyone. Because there was about 95% Italians on board they just took over the ship. If you are thinking of dressing up for both the Captain Night or the Gala Night don't bother as M.S.C. do not stick to the dress code for their formal nights as more or less anything goes. The cleaning staff were busy all the time keeping the ship clean and shining. All of the crew members we met were very polite and wanted to make sure passengers have a good time. We chose the All Inclusive Drinks Package which worked well but don't expect top of the range drinks and be prepared for a long wait in the bars Embarkation/Disembarkation: was very good. Smooth with no hitches. Cabin: Outside cabin number 8143 was a little on the small size but kept very clean by our cabin steward Mr. Escobar. He made sure we didn't want for anything. He was very chatty and gave us some good advise to make sure we had a good experience. Bathroom was very small but as we were only on the ship for 7 nights it was fine. Dining: Buffet Restaurant was more like a works canteen. We had to eat there on two occasions as we had early stars for an excursion. La Caravella Restaurant was nice. You could choose to eat from the buffet or from the menu. This went for the lunch meal as well. Not sure about the dinner menu as I think this was open seating and we did not dine there in the evening. L'Approdo Restaurant only open in the evening where you had your own table. The food was excellent and our two waiters Siswahyudi and Artha Kory looked after us very well. Nothing was to much trouble and they constantly smiling. The Aroma Coffee Bar was a nice place to relax and they served excellent coffee. Both Apple and Rij Kumar were lovely and looked after us very well. Bars: There are numerous bars dotted around the ship but we found there was never enough bar staff and you had to wait sometime to get a drink There is a so called English type pub near the library and this was a smoker paradise. This was as far as I know was the only place inside the ship for smokers. being non smokers we gave this a very wide berth. The Teatro Del Opera: We watched some very good entertainment here, perhaps some of the best acts we have seen on cruises. Excursions: A little over priced. Don't bother going on an excursion on an excursion in Bari. This was the worst place the ship docked at. M.S.C. use this port to take on passengers other than that there was nothing much to see here. Read Less
Sail Date October 2019
Have been on many cruises and tried this line for the first time. Wasn't impressed. Also have been dealing with customer service for a finance issue. They've been terrible. These guys are as disorganized as could be. I would not ... Read More
Have been on many cruises and tried this line for the first time. Wasn't impressed. Also have been dealing with customer service for a finance issue. They've been terrible. These guys are as disorganized as could be. I would not cruise with MSC again because I wasn't impressed with the cruise. But I definitely wouldn't take a chance with them after what we've been through with customer service. However, our room attendant was great. Our dining attendants were great. The food was pretty good in the dining rooms, but nothing off the charts. The variety and accessibility of food otherwise wasn't very good. The gym was the smallest I've experienced on a cruise. Pools weren't great. Amenities weren't anything special. Disorganized disembarkation at ports. Long lines that didn't make sense. Overall, average cruise but seems to have poor corporate organization and management. I'd rather pay more money and cruise with a better cruise line. Read Less
Sail Date October 2019
Chose this cruise for the itinerary as places we hadn't been before . Have cruised with other companies , Royal Caribbean, Celebrity , P & O previously. Lovely start to the holiday with 3 days in lake Garda prior to picking up the ... Read More
Chose this cruise for the itinerary as places we hadn't been before . Have cruised with other companies , Royal Caribbean, Celebrity , P & O previously. Lovely start to the holiday with 3 days in lake Garda prior to picking up the ship in Venice. Boarding at Venice a nightmare took over 2 1/2 hours all down to only having 3 security scanners working for over 3200 people , come on MSC sort yourselves out this is not rocket science open more scanners ! Cabin OK very clean and lovely balcony, the ship is very clean except if you eat in the buffet restaurant which is little better than a poor cafeteria , plates not cleaned away and food left everywhere , get more staff, I have never experienced this on other ships very off putting when you are trying to eat . Also food Luke warm never had a hot meal in there. Main restaurant good food but lacking in service we waited 45 minutes between starter and main course and the waiter only had 4 tables to take care off !! Why is that ? Had the full drinks package which was great , especially the Aperol Spritz ! Now we come to the last day on ship due back into Venice ! We were cursed with thick fog which no one can help its how the communication was handled that I have an issue with . We were told initially that the dock time of 10am had moved to 12pm fair enough . At 2.20pm still no news and then we were told that we would dock at 3.45pm . People had flights that they had missed etc and with no information this made a bad situation worse its all about communicating with your customers guys, people were fuming. We were lucky and had a late flight so all OK for us. When they eventually docked no announcements about getting off the ship so a bun fight ensued and it was pretty much a free for all , I feared someone would get trampled on ! In summary MSC are not of the same quality as the premium brands , granted they are cheaper but have cut corners in the wrong places eg no tissues in the tissue dispenser in the bathroom when asked told ' we don't provide these anymore' really !!! Sorry to rant on but its important people know what to expect Personally MSC not for us prefer better quality and service at a higher cost Read Less
Sail Date October 2019
We chose this cruise mainly due to the itinerary. The itinerary was great. The food was very good in the buffet and in the dining room. The boat itself is old and needs updating. ie; The frame on the mirror was falling off when my ... Read More
We chose this cruise mainly due to the itinerary. The itinerary was great. The food was very good in the buffet and in the dining room. The boat itself is old and needs updating. ie; The frame on the mirror was falling off when my husband tried to open it the first time. The table on the balcony was old, had stains and was unsteady. The housekeeping was BAD! The first day we found a broken toenail on the carpet. The base of the table in our stateroom was never dusted and the dust was quite thick, same goes for the TV set. The toilet was never really cleaned properly as you could see the obvious. The housekeeper didn't converse much except toward the last couple of days near 'tipping time' All other services were good and entertainment was okay. The shore excursions were good except for the one on the Amalfi coast. The tour guide there 'M'; did not give us much information or instruction when getting off of the bus for Sorrento. She just dumped us at a site and said to meet her back in 30 minutes. There was a store there where they sold Limoncello products and we learned later that was the factory, so did not buy anything. When I asked her at the end of the tour why we didn't go to the factory she said that was the shop in Sorrento. She did not make many stops to take pictures along he way, so we feel we will need to do this again. Read Less
Sail Date October 2019
Review: Royal Caribbean Jewel of the Seas 9 day Greek islands Sailed: Oct 2019 Here’s my thoughts. Just got off the boat ! Note: I’ve cruised many times on most lines. Both as a couple and as a family. This was a mid ... Read More
Review: Royal Caribbean Jewel of the Seas 9 day Greek islands Sailed: Oct 2019 Here’s my thoughts. Just got off the boat ! Note: I’ve cruised many times on most lines. Both as a couple and as a family. This was a mid aged couples honeymoon trip for us THE GOOD - itinerary ! Couldn’t beat the stops for the 9 night Greek islands. Trip was worth it for the ports and the ports are the #1 thing I booked based off of. ***So overall this boat is worth it because of its itinerary and I don’t know many other boats that had as good of an itinerary!! *** - schooner bar area is really nice. Classy. Where lots of people gather to mingle. Also where chopps is. Safari club. This was the nicest area of the ship IMO - chopps grill : was the nicest one I’ve been to on any RC ships. Intimate enough and very nicely decorated and the service was top-notch. Worth checking out even for one night. Recommend an earlier dinner time so that you can see the sunset because the view and windows are beautiful in chops Grill see if you can get a seat near them. - windjammer - some seating areas are really nicely decorated. - staff: no complaints Re any staff. Our waiter. Assistsnt waiter and steward were all amazing. Mohammed Arteum and Sugi - hot tubs: Although generally pretty full; was still able to get in one and they had several hot tubs which is better than most ships I’ve been on! - “the key”. Before boarding the ship I heard a lot of controversial information on if the key was worth it and my opinion is if you were going to fork out the money for the internet package anyhow then for the few extra dollars per day it’s worth it to get the key! Priority getting off the boat for Santorini was definitely worth it. Santorini was the only port where you really needed it and where they offered The key service. The key embarkation lunch by chops Grill (but not actually hosted in chops Grill) as well as the disembarkation breakfast was really nice. this was the first time I didn’t feel rushed off the boat. - steady boat: I felt the jewel was the most steady of a boat that I have been on not very much movement at all ! He stayed on deck 7 middle/ forward to ship. Inside state room. - weather: whoever said that October is the cold / low season for Greece is totally wrong! This was *the best* time of year to go!!! it was actually very comfortable in the mid to high 20s for touring and beaching. I would not want to do Greece in high season July or August with the hot weather and the double size crowds!! it was busy enough in October!!! - main dining room menu: no complaints here there was always lots of variety as well as some popular nightly favourites !! the spaghetti Bolognese. steak. Beef Short rib. cream of mushroom soup and the apple pie with ice cream where some of our favourites on-board. Once again the waiters were fantastic and always had what they knew we wanted in terms of drinks ready to go THE NOT SO GREAT - the entertainment was overall lame for my personal taste. Probably the most boring ship I’ve been on in terms of entertainment. (but that could be because it’s a European cruise with an older crowd?). Didn’t have the quality broadway style shows I personally prefer. I walked out of 3 shows after a few numbers Read Less
Sail Date October 2019
“The Edge” is Celebrity Cruise Lines first of their newest class of ship, and it’s an exquisite implementation of an unfortunately deeply flawed design concept. It’s really hard to understand what happened here, and the ... Read More
“The Edge” is Celebrity Cruise Lines first of their newest class of ship, and it’s an exquisite implementation of an unfortunately deeply flawed design concept. It’s really hard to understand what happened here, and the responsibility should sit squarely with its designers. They totally missed the mark, in my opinion. If my tag line above sounds befuddling, read on, and I’ll attempt to clear up the contradictions. A couple of introductory items first. In the interests of full transparency, I am a big fan of Celebrity, and frequently cruise with them. Writing a negative review of their latest offering in “Modern Luxury” is tough for me, especially after so many wonderful voyages aboard their absolute home run design of their Solstice class ships. One thing that still continues to be a tribute to the company, and that’s its hiring and training prowess. The crews of the Celebrity fleet are among the best in the business. This is particularly apparent in the hyper competitive, upper end segment of the five star cruise market. The line offers many opportunities for cross-training, career development, and plenty of upward mobility opportunities for crew. However, all is not well in this most essential area, and I’ll get to right to the reason for that after after addressing a few preliminaries. I had a chance to meet with Master, Chief Engineer and Hotel Manager of Edge in “The Retreat Lounge” aboard the ship. They explained that there were four primary design goals for the “E” class: 1) reduce fuel consumption by 25%, by using a new hull design, new flexible power generation/management options (2x12MW, 2x9MW + aux on “E”, as opposed to the 4x16MW + aux on “S”); 2) improve hotel power use efficiency by incorporating really cool LED lighting technology, high efficiency climate control, application of new kitchen food preparation/storage techniques; employment of new power savings measures in the cabins; 3) building a safer, more modern class ship, that fully actualized the corporate objective to be eco-friendly, by incorporating the latest stack exhaust scrubbers technology to lower greenhouse gas emissions, improve recycling, provide better water treatment technology, revise stores sourcing to take advantage of recent innovations to reduce trash/waste (especially plastics); and 4) attract a younger demographic to Celebrity. With the very notable exception of the fourth objective, attracting a new demographic to the line, Celebrity appears to have been pretty successful by meeting those first three objectives. There are two really important objectives that appear to have been completely omitted when the “E” class design was first presented. First is quality of crew life, hapiness, and workload right-sizing. This should have been a primary design objective. We all know the mantra, “Happy crew, happy ship. Happy ship, happy guests”. Second, the dramatic innovations in the area of accessibility, especially for the mobility impaired, that Celebrity brought to the industry when designing the “S” class, seem to have been completely lost on Edge. Very strange considering their likely future customer demographic. After their first cruise, in my case it was my third, it’s very clear that very few of the Elite, Elite Plus & Zenith level cruisers I’ve spoken with, Celebrity’s bread and butter revenue source, enjoyed Edge. In fact, many were downright disappointed. My contacts in Royal Caribbean top management tell me that the feedback has been overwhelmingly negative on the cruise surveys for Edge. Already it’s not selling nearly as well during initial rollout as previous new class ships. Hence, the monster advertising, and the big push from Future Cruise Sales, to encourage repeat Celebrity guests to try Edge. Why? Well, there are several reasons, but the primary answer I continue to hear from veteran cruisers is that Edge doesn’t feel like a ship providing “Modern Luxury”. Edge feels much more like a cold, sterile hotel. Hotels like those found in most major cities, pretty much anywhere in the developed world. Hotels built in a style that the big chains have towards the needs of their bread and butter revenue source, repeat business travelers. Edge is not an exciting new offering for cruisers looking for diverse, fun, unique vacations to exotic locales. Most of us cruise to enjoy the sea, meet and interact with other guests, experience exciting new types of events with an exotic international crew, experience quality food and entertainment onboard, have fun in ports on high quality itineraries, but definitely not to stay in a hotel that doesn’t highlight it’s nautical heritage, and really has very chilly and in some cases obnoxious ambiance. “White is the new wood”, seems to pervade the appearance of the Edge. Sustainable, natural, fireproof materials like bamboo, or cork would have been much better choices, given Celebrity’s eco-friendly corporate focus. The synthetic laminates found everywhere aboard Edge, and the especially uncomfortable furniture makes no sense. By contrast, the original furniture on the “S” class ships appears to have held up very well over the last decade, and after the “Revolution”, replacement of wall, floor coverings, and some new upholstery, Equinox looks marvelous. This is where the new “E” class really falls down. It’s just not comfortable! Many crew members have already made their concerns known to management, regarding the difficulties of working on Edge, and the primary reason is the lack of attention to detail for essential ship design requirements. An obvious example is storage for everyday use items. Every time I’ve cruised on Edge, I was really shocked to see incredible silly examples of design shortfalls. F&B staff having to stack dining linens, china, and flatware in the service corridors, because no closets were include for storage of these essential everyday items. Cabin stewards, and housekeeping staff, have to roam around the ship to obtain essentials like cleaning supplies, towels, bed linens, extra pillows, and other basics. So the crews’ ability to do their jobs, in a most efficient fashion has been severely compromised. So much so, that even many of the superb “E” class launch crews are asking to be assigned back to the older ships, where day-to-day operations are so much more efficient. Very few wish to be assigned to Apex, the next ship of the class. There are more that a few secondary reasons, but I’ll list just a few, in no particular order, to give you a sense of where I’m going with this review. The Edge has a caste system, either you are a suite guest, and have the run of the ship, or you are in Aquaclass, both castes have special restaurants, as well as access to “some” of the spa amenities, private spaces. If you don’t pay the up-charge to get into these premium cabins, you’re in steerage and must pay extra for everything. That’s not going to make many cruisers, both North American, as well as International guests, happy in any way, shape or form. Bizarrely, Edge has no sensible flow to it’s deck plan. It’s easy to get stuck with several flights of stairs, difficult routing from one area of the ship to another, and in some cases you can’t get from the entry to the four main dining rooms to ant other venues without going up and over, or down and under. Annoying when you’re heading from the show to dinner or vice-versa. There are so many six star offerings these days, including Royal’s own Azamara. Without not really any middle ground on the new “E” class ships, and this strange idea that Celebrity thinks that blocking off large areas of the ship for most guests is a good idea is patently absurd. Edge looks beautiful! Let’s be clear about that. It’s just not fun to cruise on this ship. The Infinity Edge balconies are nothing more than ocean view rooms with a window that opens, sometimes. Pretty much universally hated by every who’s tried them. The over-reliance on technology (especially the app), can eat up large chunks of your vacation. Especially when shipboard communication are unreliable, which is all the time. Anyone who cruises regularly can tell you that’s true for all cruise ships. Not being able to connect to the ship’s intranet and use the app, removal of paper programs, no visible signage for deck plans, elimination of officers’s pictures, bios, and explanations of their roles frustrates most new cruisers. First time you’re disconnected from the app, and you can’t make or change dinner/entertainment, check your schedule, check in for your next cruise or access your boarding documents, or even find your way around the ship, you’ll turn off your phone, lock it in your safe, disconnect, call Guest Relations from your cabin, or a house phone. Then maybe, just maybe, you can finally begin to enjoy your vacation. The design for Apex is frozen, no more changes. Hopefully Celebrity will get the message and make BIG changes for Beyond, the third of the “E” class ships. If not, well then half billion dollars the line is spending for refurbishment of the older ships will be a much better investment than we all expected, because we’ll all want to go back to cruising on the “S” and “M” ships, or move to another line. Read Less
Sail Date September 2019
wanted to try new ship as well as Aqua class instead of concierge. 1. Boarding and Departure - Excellent. 2.Aqua Class cabin - lovely. (could suggest adding a small bathroom/ hand mirror for the ladies - we like to check our back ... Read More
wanted to try new ship as well as Aqua class instead of concierge. 1. Boarding and Departure - Excellent. 2.Aqua Class cabin - lovely. (could suggest adding a small bathroom/ hand mirror for the ladies - we like to check our back view before leaving the cabin) 3. Sorrento trip - not good. Bus driver had NO KEY to bus bathroom. Horrendous long journey..was supposed to have 3 hours in Sorrento, but cut back to ONE HOUR. No time to go to restaurant that we had previously chosen. 4. BLU - ok. overrated. Sommelier and staff very attentive (after first 2 nights, when Manager notice us dining at another restaurant Then we had fab service the rest of the Blu visits.. Was a good idea to have Blu breakfast on departure day. No crowdss/no suitcases getting in the way. 5. EDEN..not our style. We always have a premium liquor package, but for the folks who do not, then be prepared to pay $15 or $20 (US) for an artisanal cocktail ..Yikes!! 6. Staff .. polite and mostly efficient. Always tip extra for good service, despite the fact that we have prepaid gratuities. Cabin steward excellent. 7/ Still happy with Celebrity. Next cruise already booked. thank you Virginia (Canada) Read Less
Sail Date September 2019
My husband and I recently took a Celebrity cruise to the Greek isles on the Reflection. It was out of Barcelona to the Greek Isles, September 30,2019- October12,2019. This was our third cruise with Celebrity and we had really enjoyed our ... Read More
My husband and I recently took a Celebrity cruise to the Greek isles on the Reflection. It was out of Barcelona to the Greek Isles, September 30,2019- October12,2019. This was our third cruise with Celebrity and we had really enjoyed our past cruising experience with your line. We did get a very good deal with all 4 perks. On this cruise, things were not up to the same level of customer service as previously experienced. There were a somethings that were great. Our main dining room team and room attendant were excellent. The ship itself is up to date and was extremely clean.(The exception being a poor quality TV in our cabin and some broken ellipticals). Internet was very fast. The ship’s officers were very friendly. Qusine was the best dining that we had on board. Even if it didn't have the movie, the food was worth it. The dining room food overall was pretty good. The Cafe/buffet was good for breakfast. We were impressed that Celebrity had endorsed a lovely, small shop in Athens that sold items made only in Greece. The subdued lighting in the bathroom was a very welcome feature. Disembarkation was very smooth and easy. The musical group ANCORA was fabulous!!! Other productions like Elysium and the magician were very good. The hypnotist wasn't so great. Other things were not so great. Our priority check-in as Concierge passengers was non-existent. Passengers in the general boarding area were processed much faster and ahead of us. So no benefit there. Luggage drop off was chaotic. Also no health form was offered? No champagne was offered once we were on board. I saw it sitting on trays, but not being offered??? Once on board, the muster drill was way too long. It was at least a half hour of standing. Not a comfortable situation and the mini-action film shown was really, really unnecessary. Our premium drink package was not what we expected. The wine listings offered had very limited choices, with hardly any for chardonnay. The wines available were not up to the standard that Celebrity offered on our past two cruises. Many wines were not available as the cruise progressed. Very disappointing. One thing we found concerning was that while the Hand Wash Lady ( people walked right by) was very warm and welcoming, the overall staff demeanor in the Oceanview Cafe was quite sullen. The wonderful service experienced on other Celebrity Ships (Caribbean cruises), in the Cafe area, was not present here. So we wondered what was happening in that venue. ( I think (only my opinion) that possibly since the majority of guests on this cruise were from Europe and that many frown upon the added daily gratuity policy, and in some cases don't want to pay it or leave any additional monies, that this may have set the tone of the staff. A whole season of perhaps substandard tips could make people disinterested? (Maybe the E.U. pricing should be structured differently, so tip is included in price and never mentioned again to that clientele.) Our only time in main dining room for breakfast and I wound up next to a woman who told the person next to her that she came on board with a bad head cold and gave it to her traveling partner who was unable to join her for breakfast. I heard a lot of serious coughing going on. And saw not a lot of hygiene from the clientele. Excellent service in Murano and Tuscan Grille. Tuscan Grille has been better in the past, so we changed a second reservation there to Qusine. My husband experienced broken gym equipment: 4 elliptical machines were not working properly. (Screens not working) Hair dryer in room isn't that strong. My husband had requested a cake for my birthday, I asked him to cancel it which was fine because it appears I wouldn’t have gotten the cake since no record of request his could be found. FYI: This also happened to friends of ours who cruised with Celebrity recently. The constant selling was really quite ramped up from our past experience to beyond an annoying level. Especially the first few days. We pre-planned and booked all our tours through Celebrity. First remember to bring a roll of 50 cent euro coins for bathrooms. Attendants don't/won't in most cases make change. The ship doesn't have coin available only bills. Some of our tours with the ship were great others were not so wonderful. I would recommend doing Mykonos on your own. It is a small village and you don't need 50 people in tow. The tender drops you right on the dock. You can take the same public ferry our tour took to Delos right from the dock (ticket booth right there). Ferry constantly going back and forth. We had to tender, but "The Edge" had to take a shuttle, so our spot was actually better. The lunch included on our tour was just okay. Our guide got a little short tempered when 2 woman asked about bathroom facilities. 50 people are too many as a group, especially here. In Messina Italy we went to Taromina. About an hour away. It is worth it. Beautiful town, great tour guide. Santorini was nice to see, but our guide was unprofessional in a few ways. One was arguing with 2 women on our bus back from Fira. This tour is the one to do, since you don't have to wait on the cable car line to tender back. Those that took that option did at their own additional time and expense. The bus took us to Oia, the Santos Winery and Fira. Plenty of free time in the towns. Winery had free bathrooms, some snacks and wine to sample, so this was a great stop in the middle. Our original Blue Grotto was not available due to weather. We tried the Hop on Hop off in Malta with tickets purchased through ship (30.00 each U.S.) It wasn't great since the bus (old) had non-working headphones. Island is stunning as you enter/leave port. Can't tell you more than that since we didn't get any info. Rhodes was another walled city and ancient ruin trip that was really very good. Guide was very pleasant and informative. Athens you should go on a tour or get a guide to get into and around and the acropolis. It is extremely crowded, but worth it since it was our first and only time. Our guide was very nice and professional. We also stopped at a small store that Celebrity recommended, which I was pleased to find the shopkeepers very friendly and all the items were made in Greece with low prices. We did see the 2 ladies with the large white poodle another reviewer wrote about. The dog seemed well-behaved, but I still wouldn't want to eat adjacent to it or sit near it on a tour. There was a large group of people with disabilities on this cruise, who amazed me with how well they were able to tackle some of the difficult terrain. Also we used private car service SUN TRANSFERS to and from pier/airport. They were there early and had clean cars with pleasant drivers. Taxis are limited when you disembark, so get off early if you want to get a taxi. They thin out, I would guess, until guests start arriving for afternoon embarkation. The ship did offer bus service to the airport for around $60.00 per person. We pre-paid $100.00 round trip with tip included. We gave a few euros extra, each way as well. Not sure I would recommend Celebrity or go on again. Certainly not as Concierge. Not worth extra. Our Princess and other cruise line experiences have been so much better. Read Less
Sail Date September 2019
We wanted a cruise of the Greek Islands and the Infinity has a wonderful itinerary to see the islands as well as Israel. The ports of call were exactly what we were looking for. Israel was a very good stop and if anyone were to ask me I ... Read More
We wanted a cruise of the Greek Islands and the Infinity has a wonderful itinerary to see the islands as well as Israel. The ports of call were exactly what we were looking for. Israel was a very good stop and if anyone were to ask me I would say Israel is very safe and well worth visiting. It was the itinerary that brought us to Infinity. I have sailed two other Celebrity ships the Summit and Equinox. Sadly the Infinity is not the equal of her sister ships. Both ships always rank in the top 10 in all categories. While the infinity is comfortable she is showing her age. The rooms and public areas are very clean even if the passengers are not leaving trash there instead of finding a receptacle for their discard. Crew does an excellent job of keeping her clean. I would not say don't sail on her as the ports of call are perfect. I have one major complaint about 1 of the ships crew. The DJ who provides recorded music around the martini bar believes that the passengers on the ship are 20 or 30 somethings and insists on playing the music in the area too loud. In four separate days I tried to get the music turned down so that one did not have to yell to be heard while enjoying their martini. I spoke to the bar tender and he accommodated that was one day. The next day the DJ was there and I spoke to him in a very calm and logical way and while he did turn down the volume he seemed to be insulted that I made that request. On another day I found a senior ship officer and complained to him about the arrogance of the DJ who worked that station. He said he would address it. On the fourth occasion the DJ was again there and again I requested the volume be lowered. Again he didn't care for my request but turned the volume down. Clearly he did not understand that the passengers pay his salary and the voice of the cruiser should speak volumes to him. While this crew member was not interested in the passengers comfort I have to say the head bartender at the martini bar was the best bartender I have ever had on a Celebrity ship. He was so attentive and accommodating giving us one of the finer moments of our cruise. Every afternoon we enjoyed our own happy hour at the martini bar. After two days he knew what we drank and with in moments of arriving at a seat had our drinks ready. He knew we always had two each night and when we finished our first he was ready with our second. It was wonderful. His service is typical of the Celebrity crew not like the DJ. Our cabin steward was also accommodating. I had two small issues with the room and one was a physical adjustment and he had it corrected by dinner time. It required the maintenance staff make the adjustment. Happy with the attention. I hear that they ruined the martini bar on the new ship the Edge. The location of the bar is poor and the allocated room is too small. Celebrity martini bar is one of our favorite features of the cruise line. It is a shame that their focus group didn't give Celebrity the correct input for the Edge martini bar. I hope they don't refresh the ships and ruin the martini bar in the process and any new ships they don't do what they did to the Edge. CruCon booked our arrangements. While other travel agents would not pass on savings that Celebrity was offering CruCon did and it was significant. I will always book with CruCon the best in the business. Read Less
Sail Date September 2019
We choose this cruise because the dates coincided with when we needed to be in florence for a wedding. The cruise ended on a sunday and the wedding was the following Wednesday so it was an easy way to kill 2 birds with one stone. We felt ... Read More
We choose this cruise because the dates coincided with when we needed to be in florence for a wedding. The cruise ended on a sunday and the wedding was the following Wednesday so it was an easy way to kill 2 birds with one stone. We felt it would be a Cliff note version of Italy with the cruise and then go to Florence for the wedding and more time to explore the Tuscan region. The service on the ship was good...both housekeeping and our waiters in the dining room were very good. However...i did not like that at the majority of the cruise, staff was always trying to upsell us to their other restaurants...a murder mystery tour etc. And I believe the food was much better with our last Royal Caribbean cruise...probably 10-12 years ago. The dining room food was just ok..) We booked one ship excursion to Monte carlo and the tour lady was very informative. However...one 4 some of the bus was late getting back to the bus (even after the tour guide preached and preached to be on time.). The tour lady kept waiting for them until finally one of our group asked her to quit penalizing the rest of us and to move on. which she reluctantly did. that was the only ship excursion we booked...the rest we booked through a private tour excursion company...way better for the price. Read Less
Sail Date September 2019
This cruise started from Venice and started out badly - the embarkation process was a nightmare. It took us just over 2 and a half hours of standing around with little assistance from MSC personnel. The food was not great either in our ... Read More
This cruise started from Venice and started out badly - the embarkation process was a nightmare. It took us just over 2 and a half hours of standing around with little assistance from MSC personnel. The food was not great either in our view - certainly in the main evening dining. It could have been better prepared, more spices and attention to the taste. I know the kitchens cook for 2000+ people ad it is not easy but that is their job and supposed expertise. I think certain extras were unfair such s paying for tenders at two of the ports. Plus silly things like ice cream - we hade a fantastica package with drinks but had to pay 3 Euros extra to get an ice cream cone One major concern for me was the way the itinerary was described. We were said to have one day at sea - between Split ad Santorini. And so we did. But the visit to Mykonos arrived at 8:00pm at night and left the immediate following morning a 3:00am - thereafter we sailed the whole day and the entire next morning before we got to Dubrovnik. I class this as two whole days at sea and I believe the itinerary description was carefully positioned as to not make this aspect evident. Some passengers had not appreciated this. Read Less
Sail Date September 2019
Food in the main dinning room was good some nights and bad others, lobster was available one night for an addition $24 and was very small. And salads are not offered as one of the courses. Drink packages are very expensive, you need at ... Read More
Food in the main dinning room was good some nights and bad others, lobster was available one night for an addition $24 and was very small. And salads are not offered as one of the courses. Drink packages are very expensive, you need at least 19 drinks to break even. Buffet for breakfast was limited, no omelets. Nightly shows were only 1/2 hour long and limited to mostly the same acrobatics and singing. No live musicians , and the limitation of translating up to 5 or 6 languages probably has something to do with why their show were so limited (no Magicians, or comics or broadway style productions) Their were live musicians in some of the nightclubs. The ship doc’d late so some people missed their flight, we had arranged priority departure and found that since we did not book our flights through MSC that we had to wait until those folks got off, and we also found out that we couldn’t walk off with our luggage at Venice. The only reason we did not miss our flight was because we hire private vans for our group. If you need to cancel an excursion be prepared for an argument and escalation to the manager. The positive is that the dinning and room staff were good. And their pricing is attractive but we quickly found that you get what you pay for Read Less
Sail Date September 2019
We felt there was a lot of waiting in lines. But the guests were very rude, arrogant & pushy. And people invade your space. Waiting for a shuttle bus, for approx 200 people and only one arrived a fight broke out. There needs to be ... Read More
We felt there was a lot of waiting in lines. But the guests were very rude, arrogant & pushy. And people invade your space. Waiting for a shuttle bus, for approx 200 people and only one arrived a fight broke out. There needs to be more organisation. There is hardly any waiting staff around the pool & go to the bar you would die of thirst waiting to be served. The ship is clean, but in parts smells of an old working mans club due to smoke and stale beer .our room was clean , but it wasn’t very big & the shower was very small. The Buffett is the same every day. And you wait to be seated more waiting in line !! There is pizza & burgers too everyday . Our evening meal was very nice & the staff were so friendly. There are 3 main restaurants to dine at in the evening. You can only get to go to one. I found the reception staff rather in friendly and in dealing with an issue no apology given to me. The day you leave you can only eat until 9, we had a 5.30pm flight but taken off the ship at 10am & then told to take the shuttle to the airport as Venice was too far away to be able to visit! We spent 7 hours at the airport. Once the day arrived for you to leave they just want you off the ship. Oh we were shocked by how many people smoked on the ship & threw their butts overboard. A fire in the making !there is designated areas but it seems they ignore these. We reported one person as he was smoking off his balcony which is forbidden! Read Less
Sail Date September 2019
We chose this cruise as it was going to the islands we wanted to see. The embankment was a breeze. We were on the ship within 15 minutes of arriving. The ship was in very good shape and very clean. We had a balcony cabin and was very nice. ... Read More
We chose this cruise as it was going to the islands we wanted to see. The embankment was a breeze. We were on the ship within 15 minutes of arriving. The ship was in very good shape and very clean. We had a balcony cabin and was very nice. Comfortable bed and plenty of storage. The bathroom had a shower door which was nice and a medicine cabinet to store toiletries. I do not understand the complaints I read about the ship before we sailed. The food was very good in the Winjammer cafe. We had my time dining and the food and service were both good. Probably some of the best food we’ve had on a cruise and we have been on many. The one thing serverly lacking was the entertainment. The pool pretty much had nothing not even any music. The only day was the last day a sea day they had band and a few things going on. At night they have the shows which we don’t enjoy and that was it. No comedian. We went to the Skooner bar and listened to the singer, Michael and he was very good. The ports were good but very crowded. We loved Santorini and Athens. We were not able to tender to Mykonos so we missed that port which was a big disappointment. All in all we had a good time except not much to do at night and the pool activities were lacking. Read Less
Sail Date September 2019
With high hopes we boarded another Royal Caribbean cruise (this time from Rome), and as with other RC cruises, we were left wanting for more and better - although there were a few bright spots that deserve mention. We knew this ship was ... Read More
With high hopes we boarded another Royal Caribbean cruise (this time from Rome), and as with other RC cruises, we were left wanting for more and better - although there were a few bright spots that deserve mention. We knew this ship was aging and had some low level reports around sanitary food handling and conditions, but we were still hopeful. However, the food quality was among our biggest complaints. Although the buffet for breakfast and lunch had a few bright spots, most of the hot food was lukewarm at best with little taste, and the cold food was not really cold. In the Tides main dining room service was spotty at best and food was mostly mediocre or not very good. Typically when ordering a glass of wine it took 5-8 minutes to get someone to take your order, and then you were lucky if you got the right order within another 5-10 minutes. There was one time the steward brought me a glass of chardonnay three times (within one hour) when I did not order a chardonnay. On a positive note, the meal in the Chops Grill (specialty dining spot) was pretty good. I say pretty good because my rib eye steak was thin and tough, while my wife's filet was very good. Even there the service was slow. One of the other specialty restaurants Giovanni's was pretty good, but again service was at a snail's crawl. The osso buco meal was very good though and all other food was pretty good. But it is a sad day when you have to pay extra to get a good meal on a ship, and this was a perfect example of that kind of situation. Around the pools there are signs posted about not leaving a chair for extended period, but almost every chair there was empty except for towels that reserved them. And there were a few kids in the 16 and older pool area for adults. Most of the service crew, including bartenders, maids, etc. were friendly and provided good service and were pleasant to be around. However, the people at Guest Services desk were obviously stressed and sometimes provided short, terse information that might or might not answer your question or concern. regarding shore excursions, we visited three locations (a forth was not completed due to high wind). The two we did through the ship were Very, VERY crowded, making for a less than stellar experience. For example, the day this ship chose to visit Santorini there were five other large cruise ships in the harbor. So an island with a total population of 15,000 had to deal with 12,000 - 15,000 cruisers on this day - something it is not set up to do - and not sure why RC chose that date to visit. At disembarkation the people that left the ship early were treated to blaring music in the main lounge area where they were waiting. When asking the attendants to lower the volume they just smiled. So overall, an average cruise on an average ship, with slightly below average food, good accommodations and average value for the money. We will go with newer ships with better food and value in the future. Read Less
Sail Date September 2019
We chose this cruise as a belated honeymoon and it was my husbands birthday on the 30th. Our cabin was just so noisy, vibrations, clanging and banging and something hydraulic kept going off at various times. I felt the ship was tired and ... Read More
We chose this cruise as a belated honeymoon and it was my husbands birthday on the 30th. Our cabin was just so noisy, vibrations, clanging and banging and something hydraulic kept going off at various times. I felt the ship was tired and it reminded me more of a posh ferry, no charm about it. There are not enough seats in the bars and every night, is pretty much the same as the night before regarding entertainment. I was hoping there might be some dance lessons but it is too small although we were offered a talk on liver drainage. Food was ok although if you are in the lido it was only warm and the meals in the Meridian were bland and boring. Nothing spicy because they want you to pay extra and eat in the Asian restaurant. We did eat at the hot stone and the steak was great, starters and deserts we're not so good. Coffee port is great which is just as well as free coffee is awful. The best meal was the afternoon tea, loved it! The excursions are well organised, but you do not get enough free time, even to stop for a drink when walking in the hot weather. I have to say all the staff are excellent, polite and friendly and ship was kept spotless and ran like clockwork. We weren't sorry to get off and we're pleased we did cruise and stay in Dubrovnik instead of 14 nights cruise. I have rated cabin average because of noise. It was quite spacious with plenty of storage in bathroom. Read Less
Sail Date August 2019

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