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Cruise Ratings
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5 Helpful Votes
Sail Date: October 2015
Boarded the ship Friday 23-10-2015 and was taken to our 'larger sea view cabin 734' to find it was filthy with an odd smell and our 'sea view' was looking onto sun loungers on the prom deck, the step up into the ... Read More
Boarded the ship Friday 23-10-2015 and was taken to our 'larger sea view cabin 734' to find it was filthy with an odd smell and our 'sea view' was looking onto sun loungers on the prom deck, the step up into the bathroom measured nine inches. I said 'that is an accident waiting to happen. The beds were together and we had asked for single beds. We went to the reception to ask if we could change cabins and was told that the ship was full and that the cabin would be cleaned. It wasn't cleaned in the week we were on board. The first night we did not get a shower because we did not feel dirty enough to get in that shower (see Youtube video Thomson Majesty cabin 734 bathroom) and three nights there was no hot water. We had paid £199 each for the all inclusive package while on board only to be told that we were not all inclusive, and it was just a drinks package and that there was a supplement to pay on most of the drinks including bottled water. The drinks are more expensive than P & O. Returning to our cabin we met our cabin steward and when I asked if we could have the beds moved he said 'why do you want me to move the beds? you have a beautiful wife, what about when you want to make love? We were disgusted. After waking each morning with a bad head and soar throat by Tuesday morning the smell in the cabin was so bad that we had to leave at 07.00 the room was full of diesel fumes. We went again to reception where we were told to leave the cabin door open as our deck was having trouble with the air filters, when we said that we could not leave the door open while in bed or out of the cabin the girl on the reception just shrugged her shoulders. We returned later to the cabin to find that the air conditioning filter must have been changed as there was black dust all around it which I cleaned off with wet toilet paper. In the early hours of Thursday morning when leaving the bathroom my partner misjudged the height of the step and fell. We went down to the medical centre first thing in the morning where despite the swelling she was told that her wrist was just sprained and was given a elasticated strap, some pain killers and were told that we would receive the bill next morning, when I asked if she could have an x-ray the doctor said 'we don't have anything like x-ray machines on board, if someone breaks a bone we just get them off the ship'. The next morning the arm was that swollen and painful that we went back to see the doctor who just walked passed us pulling his case and left the ship, he did not even acknowledge us. I made a sling out of two linen napkins and were left to fly home that night with no further treatment of any kind, where we went straight to hospital where the fractured wrist had a cast put on. The service on board was a joke, you do not have to pay tips on Thomson ships and the service reflects it, the staff know that they are getting nothing and therefore do nothing of it. Our meal in the restaurant on the last night was the worst, we did not even have a full set of knifes, forks and spoons, they arrived with each course as the food came. Sea perch was on the menu every day, I had never heard of it but look it up on the internet and it is classed as a buy catch. I could go on and on. When going to leave the ship a member of staff did ask about my partners wrist and asked if we had cruised before, when I said that we had and that we would not be cruising with Thomson again he said 'that's because you have been with other cruise lines, the people who keep coming on these are to stupid to try any other firm, they think they are getting something special and are to thick to know that they are being ripped off'. His words. This cruise cost more than we have paid on real cruise ships for a balcony cabin, value for money this was the most expensive holiday we have ever had Read Less
1 Helpful Vote
Sail Date: October 2015
See Thomson majesty cabin 734 bathroom on you tube and that about sums it up, the rest of the ship and the service was about as good, pound for pound it was the most expensive holiday we will ever have. IF the bathroom had been in a ... Read More
See Thomson majesty cabin 734 bathroom on you tube and that about sums it up, the rest of the ship and the service was about as good, pound for pound it was the most expensive holiday we will ever have. IF the bathroom had been in a shower block on a campsite we could have moved on. The restaurant service was terrible, one night when we asked for knives and forks we were told by the waiter 'I am busy' and were brought them we each course. The food was like a second rate transport café. The prom deck cabins had diesel fumes coming in through the air conditioning for three days and nights, we were told by reception to just leave open our cabin door. The best part of the trip (can not call it a cruise) was one evening when the entertainment was two teams of passengers playing family fortunes. One question was 'can you name a famous cruise company'. The answer (much to the embarrassment of the entertainment staff) was P & O. Read Less
2 Helpful Votes
Sail Date: October 2015
Just got off this cruise, and could not get off the ship fast enough. Firstly, the OBNOXIOUS, LOUD, rap music playing non stop throughout the ship was so aggravating. Despite complaining it continued all week. The irony was that the ... Read More
Just got off this cruise, and could not get off the ship fast enough. Firstly, the OBNOXIOUS, LOUD, rap music playing non stop throughout the ship was so aggravating. Despite complaining it continued all week. The irony was that the average passenger age was probably 65 . Who would allow such annoying music to be played? The cruise director was argumentative, incompetent and narcissistic. When I asked why embarkation and disembarkaation was so slow she rudely barked at me. I had to speak with over 10 Costa employees to try to find out where to go to get on the ship for the first time. Long, long line ups everywhere. They really don, t like Americans or Canadians. Try to find a glass of water or cup of coffee in the afternoon-impossible! When you ask a senior Costa employee for explanations they are rude and argumentative. All they care about is sell, sell, sell. There is no information on the ports at all if you don, t buy a tour package- nothing. Oh, and be prepared for the hidden, surprise "transfer charges" in Corfu and Dubrovnik. The ship docks a long way from the main sights, so Costa arranges buses and charge extremely high prices to bus you into town. 28€ for two people. The passengers are mostly European, and I was not prepared for the pushing in lines, shoving, loud, unruly behaviour. Most of the passengers were not very polite, by North American standards. Basic, common courtesy is totally absent on board. On a positive note, our rooms were nice and I enjoyed the ports visited. We did have a good dinner waiter. So, if you just stayed in your room and only came out for the ports, you might enjoy it. I am a 65 yr old professor who has travelled and cruised extensively, and I have a very high tolerance level, but would not recommend this cruise or ship (unless they changed the cruise director). Read Less
Sail Date: October 2015
Just returned from seven night Adriatic Charm cruise. Ship was tired and unloved. Food in dining room was dreadful - quality and quantity very poor. Food in Bistro was better but still only average. The waiter service in the main ... Read More
Just returned from seven night Adriatic Charm cruise. Ship was tired and unloved. Food in dining room was dreadful - quality and quantity very poor. Food in Bistro was better but still only average. The waiter service in the main restaurants was particularly bad with different courses being served at the same time and very rushed. Drink waiter came round half way through meal ! Free dining meant no personal service and the dining room felt more like a canteen. Cocktails although reasonably priced lacked quality. Cabin as people have said are very small. Overall this cruise was not good value for money and i will never cruise Thomson again. There are far better cruiselines out there that offer far superior quality, service and value for money Read Less
1 Helpful Vote
Sail Date: October 2015
Do not go if you are expecting any english speaking! They only cater to Italian/Spanish/Portugese/French. Not fun for a Canadian! Food is very european, and it is better at buffet then restaurant. Every night same type of meat! I call ... Read More
Do not go if you are expecting any english speaking! They only cater to Italian/Spanish/Portugese/French. Not fun for a Canadian! Food is very european, and it is better at buffet then restaurant. Every night same type of meat! I call it Mystery Meat with a different sauce! WIFI is a crapshoot, with €28 charges galore! The 1st week of the cruise included dance lessons, zumba, and some cooking lessons by the pool. The 2nd week NOTHING! Absolutely NOTHING! And unless you like 1960's SLOW music, dont bother with the lounge. Nightly entertainment was really bad in the lounge and the Colleseum. Waste of Money! Waste of time! However, staff, is beyond expectations! They try & make up for everthing the cruise lacks. Our cabin was spotless! Our servers topshelf! Read Less
1 Helpful Vote
Sail Date: September 2015
They have removed all the stylish features that made Celebrity so splendid in the past! No barber shop quartet No string quartet No harpist No pianist No card room No cinema Very poor speakers All that is left are ... Read More
They have removed all the stylish features that made Celebrity so splendid in the past! No barber shop quartet No string quartet No harpist No pianist No card room No cinema Very poor speakers All that is left are the revenue raising talks, auctions, gambling, drinking Celebrity shame on you. You have lowered your standards to worse than awful. And you were once one of the best. This view was shared by many of the experienced guests. Read Less
2 Helpful Votes
Sail Date: September 2015
First time with P&O and sadly the last. Been on Celebrity many times but agent suggested this cruise, seen the adverts and it looked good so gave it a go. We paid over five thousand for the rust bucket we sailed on Oceana. First ... Read More
First time with P&O and sadly the last. Been on Celebrity many times but agent suggested this cruise, seen the adverts and it looked good so gave it a go. We paid over five thousand for the rust bucket we sailed on Oceana. First arrived no problem straight on to ship waited a few hours for luggage but that was fine. Very dated and once we started to really look around noticed how dirty it was, our stewardess was Zenda and she was great. Second day noticed the smell of sewage and this continued for the rest of cruise. The food was not hot just tepid this continued throughout cruise. Second day we hit bad weather this is when we found out our door to the balcony leaked and the carpet was wet it also didn't seal properly and the wind howled all night. Shortage of sun loungers caused plenty of arguments on deck. Plenty of waiters but only one person doing drinks in costa so waited ages for drinks shortage of seats there as well. It took us on a table of eight over two hours for dinner good job everyone on the table got on, waiters had to many tables to serve and looked stressed all the time but we're very polite they did a good job considering the work load. Buckets in the corridors due to leaks many times. We did not book excursions with P&O just to expensive went with another company but found the crew were very unhelpful to passengers also on trips to the point people missed trips due to lack of information on how to get out of port to meet buses. Entertainment was poor if you could get a seat. We had a guest speaker to talk about your trip onto the afterlife very apt on this cruise. First day in Venice was woken up at 7.50am to the sound of workmen in next cabin hammering rust off pipe work no notice this was going to happen and had towels on chairs which where covered in paint chipping balcony was a mess and had a pot of paint left the smell was awful this took till the day before end of cruise to be cleaned up. The places we visited were great thankfully. Don't bother even looking at this ship for a holiday unless you have a strong stomach to deal with the smell and the cold and some times uncooked food stick to the fruit we did only good thing was we didn't put on any weight which is usually the case. NEVER AGAIN NEVER!!!!!!!! Read Less
9 Helpful Votes
Sail Date: September 2015
every cruise line has a care of duty to their staff and their guests, they must never put you in danger, they must be helpful, have patience, be understanding, use common sense, have the time to talk to the guests, have the decency to say ... Read More
every cruise line has a care of duty to their staff and their guests, they must never put you in danger, they must be helpful, have patience, be understanding, use common sense, have the time to talk to the guests, have the decency to say good morning, and above all, make you feel welcome. MSC does none of this, in fact, they do the absolute opposite, let me explain. 1, msc arranged our transfer from genoa airport to the ship by coach, after 45 mins the coach was filled with smoke, and we were stranded for 90 mins on the dual carriageway, putting the passengers in danger. 2, there was no msc rep on the bus, the driver could only speak Italian, not very helpful. 3, on reaching the ship, we had to unload our own luggage while the porters watched, we were then hurried onto the ship, only to be met by security, meanwhile on the port, suitcases were being dropped. 4, after 7 hours of having no food or drink, were offered a glass of water, really? 5, customer services did not want to know about our problems, they had enough of their own, like trying to work out how they managed to put two sisters on the wrong coach, the wrong ship, and have nowhere for them to sleep, you couldn't make this up. 6, trying to get a smile out of the security staff, or the bar staff in the starlight disco, was like pulling teeth. 7, my wife and I were on the ship for 7 days, and we only got to know 5 members of staff who took the time to make us feel welcome, joceline, Ismael, rantiasa, med;e, and maria. 8, the ship is quite small compared to others we have been on, theres not really a lot of activities to do, unless you like dance lessons, the restaurant service is quite quick, and the food is good, there was a minimal selection of excursions, our ocean view cabin was quite pleasing and very clean, entertainment was nothing to write home about, and getting off the ship was a chore in its self, I was looking forward to a nice relaxing week off work, didn't happen, my summary of the msc armonia is this, regimental, and unhappy staff, I wont be going again. Read Less
27 Helpful Votes
Sail Date: September 2015
If you think Chicken Curry served with Brussels Sprouts or Shepherd's Pie come under your idea of fine cuisine then the Compass Rose Restaurant aboard Thomson Spirit is for you. If you prefer less formal eating, where you can pile ... Read More
If you think Chicken Curry served with Brussels Sprouts or Shepherd's Pie come under your idea of fine cuisine then the Compass Rose Restaurant aboard Thomson Spirit is for you. If you prefer less formal eating, where you can pile your food high on your plate and keep going back for more...and you don't have look presentable, then the 'works canteen' on the Llido Deck is just for you. We had two cruises back-to-back and whilst the ship is a bit old and smaller than many she retains a comfy feel. Sadly though, since our last voyage aboard her in 2014, she has deteriorated to the status of "A 3rd rate Working Man's Club on water", where beer flows from dawn to dusk, courtesy of the various drinks package promotions. The evening 'song and dance ' reviews were as before to a very high order but the music!...various times people asked for the volume to be reduced in order that we might here the singing...but to no avail and as for the entertainment on the Lido deck...the music was overpowering, the itinerary was abysmal...and one wonders why all the entertainment team have accents that seemed to eminate from Birmingham and all points north? ( I originate from 'up there' and still retain a distinct accent which I would not feel applicable to routinely inflict on a fee paying audience). One word of advice...do your homework regarding shore excursions...you can do many cheaper than offered by Thomsons...and DON'T BUY the bottled water on-board at £1.50 as you can buy it in all the ports for about 36 pence! In fairness some passengers have reported that they had a great time...there's no accounting for other peoples tastes or expectations. We wrote to Thomson's and their parent company TUI raising many points but their Customer Service is just as bad as our experience on-board. Read Less
7 Helpful Votes
Sail Date: September 2015
This was our third cruise and having done Thomson and Carnival cruises we were recommended Norwegion Cruise Liners by travel agents. We did two back to back cruises with NCL EPIC starting at Barcelona doing 7 days to Italy, Cannes, ... Read More
This was our third cruise and having done Thomson and Carnival cruises we were recommended Norwegion Cruise Liners by travel agents. We did two back to back cruises with NCL EPIC starting at Barcelona doing 7 days to Italy, Cannes, Palma De Mallorca and back to Barcelona (staying on board), then 6 days to Cartagena, Malaga, Lisbon and sailing back to Southampton. We chose this specifically as the wife hated flying and sailing back seemed a good idea having stressed about the flight to Barcelona from UK. Entertainment Week 1, the ship seemed geared up with some good entertainment, Beatles tribute band and other Legions show and good dancers Burn the Floor show. We looked forward to some comedians but other than a comedian magician who could have held an 8yrs old birthday party, there was nothing put on anywhere on the ship for adults. Week 2, the ship seemed to dip and forgot about booking any acts (in our opinion). All week one shows were repeated and apart from an amazing Cirque De Dreams show which we had pre-booked (which was excellent), it was very disappointing. They had useful interactive services around the ship to see whats going on and where but when we went to a Trivia Quiz in the Bliss Lounge scheduled for 2pm one day having just checked the interactive screens (and we had the right day) there was nothing on. Food Food was good in volume but limited in variety. Overall it was not anywhere near as good as our earlier cruises. Organisation The ship's management need taking to task on this and we're hoping we might be one of the "selected" individuals sent feedback questionnaires but I doubt it as we withdrew our gratuities ($27 dollars per day per couple) but this in itself was a battle with Reception Services Staff who kept fobbing us off saying you can only do it on the last day as we automatically keep applying it each day! What a nonsense. All tannoy messages could not be heard in cabins, you had to open doors to corridors to hear any announcements. In the interests of safety and effective communication I see this as flawed! There was limited TV in the room just repeated films I think we watched Dirty Dancing 4 times but you could pay extra for movies if you wanted! Having paid £3k for a cruise, I didn't feel we should have to pay for very basic entertainment. The charges for bottled water on board were higher than in local ports - disgraceful. There was no information pack in our cabin to explain important essentials that you would expect, no price lists for our mini bar. We discovered from next door again more exorbitant charges to use, refill and add a little more to our on board costs if we were to make use of it. The last day dis-embarking was absolutely appalling. There was no structure, no organisation, no communication and no management anywhere. Its called Free Style cruising but it felt like free for all. Folks tried to line up at the one point of exit (yes 4000 trying to leave on one exit point) and scuffles almost broke out where people were coming down stairs and escalators trying to short cut and push in. The queue was from one end of the ship to the other but there was no string lines which you would expect or staff managing the process to make sure if was effective. We waited nearly 2hrs in the queue trying to get off the ship and we were near the front. People with us had pre-booked planes and trains and were becoming increasingly frustrated with the wait when there was no communication or announcements about the delays. We were told the evening before with a newsletter you could use the "easy walk off" method as we were not dependent on transfers but this was far from easy and had to be the worst most chaotic method I have ever seen. I could not understand why staff would not want to apply some order to this as there is obvious and sensible systems which can be applied to leave the ship in an orderly and safe fashion without the stress and anxiety we faced. To have this on the point of exit just reinforced for us, that the we had been right to withdraw the gratuities ($351 dollars) for this debarkle. Wi-Fi and internet use was again an added charge!. Shore excursions were extortionate ($2-300 dollars per person). Excursion services provided no maps of local resorts to help you navigate your way thereby trying to encourage you to book with them as they knew where they were going. Some literature was given out daily but this was basic. As an Englishman, I happily tip good and exceptional service but this was neither. Would I sail again, YES, would I sail with NCL again, NO. Would I recommend NCL to friends, NO. Read Less
18 Helpful Votes
Sail Date: September 2015
I am not very picky when travelling, but this time I have to say something about it! I had read the less than stellar reviews given to the cruise line and to its ship Poesia. I blamed the low ratings to American tourists who are not used ... Read More
I am not very picky when travelling, but this time I have to say something about it! I had read the less than stellar reviews given to the cruise line and to its ship Poesia. I blamed the low ratings to American tourists who are not used to the European ways. I was mistaken. The best things of the cruise were the cabin (we were on a suite on the 15th. floor), the cabin steward who was solicitous and available when needed and the boarding and disembarkation which was very smooth in Venice and all of the stops in the cruise. That is it. The food in the buffet was ok. They were always running out of food and when the food arrived, it was a near riot with people fighting over it. I never experienced that in any of the cruises I have taken over the years. The food in the dining room was plain awful. The food was so salty that it was not it to be eaten. This is surprising because I am one of those persons that always finds food bland and must add salt. In addition, the selection of wines was horrible. There was only one restaurant outside of the buffet and the dining-room. This was a Japanese restaurant which was quite expensive for the not so good food. The entertainment was below par and unimaginative Read Less
7 Helpful Votes
Sail Date: September 2015
Where to start.. We booked this ship with our friends for a 50th birthday celebration, and as we'd never been on cruise before we didn't really know what to expect. A painfully slow check in, people barging, elbowing and queue ... Read More
Where to start.. We booked this ship with our friends for a 50th birthday celebration, and as we'd never been on cruise before we didn't really know what to expect. A painfully slow check in, people barging, elbowing and queue jumping, being herded against a photo display and forced to have your picture taken, should have told us about what we were about to let ourselves in for.. First, the good points. The ship itself, which was actually pretty good. Clean cabin (we had a balcony room with a pull out bed for our young daughter) and well maintained communal areas, good bars and a good casino. That's really all the good points that I can think of, as the rest of the following are all bad.. We gave up trying to eat in the buffet restaurant after two days, as you could never get a seat, there was never any cups or hot water for tea and coffee, and to be honest I've seen better behaviour at a chimps tea party when it came to our fellow passengers eating there.. The deck area was spacious, although you had to fight (literally) to get a sun lounger. Two tiny pools, one for children, although this quickly became the equivalent of kiddy soup, you just could not move in the pool. Not helped by more kids jumping in and on top of each other either. And don't try to relax on deck, as invariably after 30 mins you are treated to some pounding Italian techno, pumped at full blast through the speaker system, usually to accompany some sort of competition. I would have expected all of the above if I'd decided to spend a holiday in Benidorm or Magaluf, but not on a cruise ship! I found most of the service staff, with the exception of our waiter and cabin boy, either rude, argumentative or completely indifferent. Casino seemed to be the only exception, but I expect they get more tips there, so they try harder. After being presented with my service charge at the end of my trip, I kicked up at reception and refused to pay it. After a good ten minutes arguing they waived the charge, and I paid my waiter and cabin boy a cash tip instead, because as far as I was concerned they were the only staff members who had earned it. Food very average, certainly not what I expected, although there was good choice. Not enough waiting staff, who seemed utterly overwhelmed with the amount of covers they had to look after. Being constantly bothered by photographers whilst trying to eat didn't really make for great dining experience as well. Entertainment was superb on the first night, with a couple of OK baritones and sopranos, who bellowed out a few opera classics. After that it went way downhill, seeing the same act just in different costumes. We never saw the opera part again, which was a shame. Only took one excursion, a beach trip which was very good, as my nine year old daughter didn't really want to wander round some ruins with two thousand other people.. So, when we got off ship (finally, after more queue jumping, pushing and elbowing) we did the following.. Bari - got a cab to a beach a few miles up the coast and spent a few hours snorkelling. Couldn't get a cab back and nearly missed the ship. No passports, phone or credit cards with us. Lesson learned, oops.. Olympia - didn't fancy wandering round a dust track in 35 degree heat so opted for the beach excursion. Athens - got a cab to the Acropolis, then popped in to see an old buddy who owns a hotel behind the Acropolis, then had a rather nice lunch. 20 euros each way in a taxi. Santorini - got a water taxi to a village called Ia, then walked into town. Stunning views, but heaving with people. Found a bar with a pool, so spent the day there instead. Hour and a half wait for chair lift back down the tenders, so walked down the steps instead. Had to push a woman out of the way of a herd of manic donkeys on the way down, just made the last tender. Corfu - difficult one this, and maybe worth booking a beach excursion on board ship, as cheapest taxi to Barbati beach (16km away) was 100 euros. Taxi drivers at the port, no haggling. Stunning beach though, white pebbles, great beach bar and amazing snorkelling. Montenegro - bit of a let down as we'd booked the speedboat ride to the blue pool. This was cancelled without us being informed, and by then every other excursion was fully booked. After then queuing for an hour we got the tender to shore, the highlight of which was the cat museum that my daughter loved. That killed an hour, so we went back to the boat where we spent the rest of the day. Venice - utterly beautiful. We were lucky enough to spend two days there before we embarked. Very expensive in the main tourist areas, but go back a few streets and its normal prices, a very nice lunch for two with prosecco came in at around 35 euros. Disembarkation was about the only time when leaving the ship was actually properly organised, and we were off the boat within half an hour. So that's about it. We did have a great time, but the combination of poor service, poor organisation, endless queueing and utterly dreadful fellow passengers mean we will never even consider a cruise again! Read Less
1 Helpful Vote
Sail Date: August 2015
NCL's "Freestyle Cruising" is obviously corporate lingo for "let's milk our guests for every dime possible". First and foremost, many of their activities seemed to be focused on winning something (bingo, Deal ... Read More
NCL's "Freestyle Cruising" is obviously corporate lingo for "let's milk our guests for every dime possible". First and foremost, many of their activities seemed to be focused on winning something (bingo, Deal or No Deal, daily casino tournaments) and the activities come at an exorbitant price. Seriously, how many bingo games do you need in a single day? Drinks were also more expensive than other cruise lines I've been on and include an automatic 18% gratuity despite not getting the best service (and even left a line to leave an additional tip...seriously??). Shore excursion were overpriced and for the most part were of poor quality. You could hire a taxi, private guide, and pay admission fees for less than what you pay for a NCL shore excursion. Additionally, as a guest with an onboard cash account, I was constantly receiving notices from the front desk informing me that my charging privileges were suspended until I resolved the issue or gave them a credit card number. This was due to a number of spa and other charges being billed to my room that were not mine. Needless to say, I spent a lot of time in cues waiting to speak to a front desk agent who did not have the authority to resolve the issue. This happened on more than one occasion. Overall, I felt NCL was more interested in profits rather than providing a quality vacation for their guests. I will never book another cruise with NCL in the future. Read Less
4 Helpful Votes
Sail Date: August 2015
This was about my 50th cruise 3rd with Celebrity, what a total waste of time and money, all of the content is in my opinion and not aimed to be slanderous in any way, this review is factual and was what experienced by my wife and our three ... Read More
This was about my 50th cruise 3rd with Celebrity, what a total waste of time and money, all of the content is in my opinion and not aimed to be slanderous in any way, this review is factual and was what experienced by my wife and our three children. Firstly our day in Istanbul was cancelled due to security risks!! poppy cock and the incident happened in Izmir some 50 miles away, would Celebrity cancel a cruise from Miami if there was a security scare in Orlando? no compensation offered for this very last minute alteration to the itenery, we were not allowed to go ashore after boarding at 13.00 hrs and sailing at 23.10 hrs. Due to the day in Istanbul being cancelled the first day was spent at sea at a walking pace which was good for Celebrity as the ship became a " Cash Cow " for the cruise line. On boarding the ship it appeared to be filthy and on our balcony there was green mouldy water in the gullies, this remained for 12 days until pointed out to the guest relations. As soon as we emerged in public areas we were hassetled to upgrade the drinks packages and was then left alone once agreed to. This ship had an extremely unhappy crew and good service was the last thing on the majority of the staffs mind, I suppose having over 60 different nationalities is difficult to achieve working harmony. With a novo viorous outbreak on day one later confirmed the ship became very awkward with no books in the library, no self service available in the buffet and no mini snacks in the bars such as nuts and pretzels. To get a decent meal on board along with service you had to pay the surcharge to eat in the specialty venues, the food in the main dinning room was bland uninteresting and often served luke warm and overcooked, tables were no prepared with missing cutlery and crockery all in all food has been better on cross Chanel ferries. Cabin service was OK but when the staff wanted to service they came in and worked around us trying to get changed and pack on the final evening. On one instance we saw a cockroach in the dinning room pointed it out to a member of staff who denied by stating "no bugs on this ship !!" Then a few minutes later returned with a black bottle top saying this was the bug, trying to make light of the situation which I found to be most insulting. In summary this has been by far the worst cruise I have ever taken, bore no resemblance to previous Celebrity cruises and just could not believe how rude and arrogant so many of the staff were. On the plus side the shore excursions were good but vastly overpriced and the entertainment was above average. I am sure the Equniox is just an unhappy filthy ship and the other members of the fleet will be much better, this was the view of other passengers on board some who had taken over 20 Celebrity cruises and vowed it would be their last. Let's hope you are more lucky than us should you choose Celebrity. Read Less
3 Helpful Votes
Sail Date: August 2015
Good things 1st. Locations visted and sail times great. But more time in Dubrovnic would have been better than corfu(everything shut from 2_4pm. So not much to do after a morning excersion and being there all day). Our room attendent ... Read More
Good things 1st. Locations visted and sail times great. But more time in Dubrovnic would have been better than corfu(everything shut from 2_4pm. So not much to do after a morning excersion and being there all day). Our room attendent Venus very helpful, as was barmen I Made and Nhorman. Thats where the good stops. Embarkation was long and painful, and we,ve done 5 other cruises , this was the worst. ( DONT get me started on lack of info or help once we had booked either) No coffee maker , no access to an iron. (Cant get on as it might upset electricals apparently). So nice to spend a cruise being crumpled). . Service at the set meal times was sadly lacking and the food was either not cooked or totally bland. Only other choice outside set meal times is to pay for pizza, go to club medusa or room service. (Nighttime service great, but dont do mornings well at all. Even when they got that wrong they didnt even try to sort it) Dora the supervisor at the pizza outlet was so unwelcoming i am surprised we risked a 2nd night. But we did, tables not cleared, couldnt get a drink without asking or going to get our own. And when we finally got it, bland and not worth wait. Did club medusa on last night. nice quiet tables of 2 with a family of 4 sat right in the middle, not nice for any of us. Food slightly better but not worth the xtra cost. Having drinks package didnt help as still no service, could die of thirst. Only Louie seems like a professional waiter, but no one cleared tables. excersions not worth the money, do some reasearch and do your own. Split, kotor and dubrovnic you can easily explore on your own. Awesome places. Could woffle for hours, but to sum it up. DONT DO IT. pay abit more and find a better cruise line. ( even had a toilet collaspe under me and break off the wall, not even a sorry or r u ok). And no i am not overweight. Read Less
1 Helpful Vote
Sail Date: August 2015
After 5yrs of no holidays due to ill health, to celebrate our 25th wedding anniversary what could be better than a lovely cruise, I couldn't of been more wrong. It was a disaster. Food was cold, meat was fatty, no fish meals just ... Read More
After 5yrs of no holidays due to ill health, to celebrate our 25th wedding anniversary what could be better than a lovely cruise, I couldn't of been more wrong. It was a disaster. Food was cold, meat was fatty, no fish meals just slush & salad consisted of iceburge lettuce, tomatoes & onion (very Mediterranean) cold toast. couldn't wait to come home and cook myself a decent meal. The stench from the pool was sickly 1st two days before they decided to clean it, and even then I was not getting in it or nobody else was either by the looks of things. All inclusive, but you had to buy icecreams and what ever else they could get you to buy felt harassed by that .Cabin was small but ok & yes the ship is old I knew that, but people including myself are paying good money for this holiday so shouldn't be letting things slip, excursions were good but back on ship very bored until evening entertainment was average although I did love the comedian Ruddi. Staff were ok but wasn't going out of their way, I heard I member of staff being quite loud ,abrupt & extremely rude to 1 elderly gentlemen. Some choose what guest they seem to want to be nice to. Very upsetting & angry about it all and paid way over the odds for this cruise, not happy at all. Read Less
1 Helpful Vote
Sail Date: July 2015
We were a family of four, kids aged 10yrs. Embarked at southampton which was failry easy and hassle free. First day cruising my daughter spotted a 'Number 2' in the pool and informed attendant which was closed immediately ... Read More
We were a family of four, kids aged 10yrs. Embarked at southampton which was failry easy and hassle free. First day cruising my daughter spotted a 'Number 2' in the pool and informed attendant which was closed immediately and cleaned. My daughter suffered with diarhea for the next two days (coincidence???) First 2 days crusing is baltic cold so cant sunbath and just thousands of people roaming the ship. No information about anything in our rooms about having to book restaurants, shows etc, although I had pre booked some online before going. But we were not sure wehat we would be doing or going etc so cant book everything for two weeks and everything is technology futuristic, ok for me but not for elderley persons. 3rd day accidentally found about kids club which my kids adored and loved everything about, that was the last we saw of them. So that left me and my mother to wander around the FIVE Vogue shops where you could not afford one thing in them. All high end designer shops and totally ridiculous for the clientelle. WIFI package 315 dollars for 2 devices and had the IT guy out more times than hot dinners, argued for larger refund but still not enough should have free wifi after paying TEN GRAND!!!!!! ALL INCLUSIVE???? NOT ON YOUR NELLY You learn through experience as you go on this ship, order drinks and get charged, then told about the 'package' you have which allowed me wine and beer 24hrs a day free, but bottle of water?? NO! just a basic necessity to survive. All restaurants are lovely but after a week you get sick of the same repeat of food, and most restaurants have the same menu, just worded a little different. The GRANDE formal restaurant was my worst experience, rude waiter, and sat next to dishes station, it was awful and the food disgusting too. I would say the Windjammer was by far the best buffet style help yourself, however for TEN GRAND I would have epxected to enjoy the others or I could have gone to lanzarote for half the price. Trips and shore excursions a total rip off, 2.5hrs into Florence, and hour tour guide, left for 3 hrs, then 2.5 hrs back all for a hefty price. Shuttle buses arranged by RC for 12 dollars return in certain ports and you could walk for 5 mins. Handed lovely coll bottles of water when you disembark at these nice places from the RC staff only to find you are charged for them later on. Day 5 another 'Number 2' in the pool and again closed, which left only the tiny indoor pool for 4,180 people. Sunbeds massive problem, people up at sunrise to reserve beds so you had to join them to get one, not my idea of fun having to stress everday to get a seat. Water fountains around deck 15 NEVER worked, and kids soda machines always broken!!!! This was my first cruise and I will never cruise again, the stress from start to finish I was thoroughly glad to get home. I have never written a bad review in my life but if it was for the now 12 GRAND including all the trips, holiday, sly charges from this cruise I would have expected a good holiday. I have booked Florida for next year, 2 weeks own villa with poo,l and flights for £2,800. I decided to give the cruise a try and as said will never do this again. The only saving grace was my kids loved it, but kids club for 2 weeks and pizza and chips for 2 weeks is not my idea of the money we paid. I am not sure what they have tried to do with this ship but they have made one big mistake, the shows were terrible, a couple of funny comedians, but just so far fetched and futuristic they were weird. Vogue shops with no prices which means you cant afford it, then a market stall a few metres away where the guys are hollering like a cattle market to get you buy these special offers!!! watvh out for the 10 Dollar sale!!!!!!! You can get this tacky stuff on ebay for £2.99 free postage DISGUSTING!!!! Box of paracetemol for 12 Dollars!!!!! £9!!!!!!! 18p in England again not even a little normal shop where you could buy some little normal gifts, or if you had forgetton something, they wanted to rip your eyes out and come back for the sockets. Everywhere you go, you are chased by photographers wanting to take your pics, then charge you 20 Dollars per pic. Or the market guys hollering about the special offers and giving you raffle tickets, and other tickets where you had to go into another shop, where they could accost you for something else. Day 9 Sick in the pool now OMG I know its not RC fault but your vogue shops and sexiest man competition clearly do not match with each other or the tone of the ship. heres a laugh for you all, the spa we visited on ship the first 2 days due to complete boredom and the fact it was freezing. I bought a seaweed type body wrap for 399 dollars, they said after 3 I had lost 9 inches lol! bless I could feel the measuring tape getting pulled tighter everytime I went. My mum purchased the therapy package which consists of sauna which is clay cold, steam room that you cant go in its so hot, a shower and a bed all for 200 Dollars. So I think you cangather I will not cruise again, we tried it and can always say we have, but if you havent cruised before i would ensure that you make some pretty big enquiries for the money you will pay, and take a course before going on learning everything you have to do. Read Less
3 Helpful Votes
Sail Date: July 2015
I have taken 25 cruises in my lifetime– about 1.5 a year since birth– and I had traveled with Celebrity about 10 years ago. I hated that cruise, and decided that I would try it again considering they have significantly improved. ... Read More
I have taken 25 cruises in my lifetime– about 1.5 a year since birth– and I had traveled with Celebrity about 10 years ago. I hated that cruise, and decided that I would try it again considering they have significantly improved. Well... that was a mistake. I would trade the $3000 we spent on this cruise for a $1000 Carnival cruise in a heartbeat because of how terrible it was! First, this ship is much too overpriced from the cruise ticket itself to the price of the beverage package and dining extras. We LOVE good food. The food on this ship was horrendous. We even tried spending $100 eating at Murano and we had to send back two dishes because my meat was cold and my husbands was just plain disgusting. Every night in the main dining room we had at least one dish that was rendered inedible, whether it was undercooked, burnt, or just plain overpowering. It was like they are trying to be modern and upscale with fancy dishes, but they could never pull it off, and it left us having to suffer through the bad room service sandwich at 11pm because we were still starving. The wait staff just made the experience worse! Our head waiter never once said hello, never asked us how our day was, never told us anything about himself, couldn't speak much English and would only suffer through trying to describe the dishes before he would run back to the kitchen. The rest of the evening we never saw him and was served by the asst. waiter, who definitely didn't speak much English. We ended up relying on our sommelier for everything, and she was the only good part of the entire affair. No matter what money we spent, the food was always terrible at dinner. That being said, the lunch buffet was even worse! There was only ever sandwiches, nasty pizza and asian cuisine. When we went to the dining hall for lunch instead we were rushed through by the waiters to the extent that I had indigestion and couldn't actually taste the food. We picked Celebrity because we were told it was the best for foodies.... well, it was the worst. My college spring break Carnival cruise had significantly better tasting food-- sure it was simpler, but it was at least tasty. That brings me to the drinks onboard.... they ran out of all of the premium beverage options by the second day of the cruise. No premium water bottles, no Vitamin Water, no Diet Coke, no top shelf hibiscus liqueur (used for at least 5 of Celebrity's premium cocktails that we were never able to try because they couldn't make it without this), and, by the last 2 days, no more wine by the glass with very few exceptions. I intentionally purchased the premium package because I love wine, I love martinis, and I love bottles and bottles of water throughout the day..... well at least half of the options were gone by the time we were on our last day. And, to make matters worse, the bartenders would refuse to make anything that wasn't on the menu (EVEN IF I TOLD THEM THE INGREDIENTS AND SAW THAT THEY HAD THEM!) and some of the sommeliers wouldn't give replacements for the glasses of wine that they had run out of... so the list just kept getting smaller and smaller to the point where all I could drink was a Reisling or a Merlot. Now, if you like to tan and relax by the pool... this boat is NOT for you. On our day at sea I literally felt sick looking over the pool deck. There is only one outdoor pool (ONE?!?!? WHY????), and it was filled to the brim with people that you could barely see the ground. You couldn't walk without being bumped and pushed, and there was only the occasional waiter who would rather walk the other way when you make eye-contact than actually serve you. I actually had one look straight at me, say "I'll be right back" instead taking my order and then never returning. The pool boys also couldn't help you get a drink, and their response was "I'll go get a drink waiter" and then disappear and never had a waiter come back for you. I had to get up and go to the bar every time. There was also a slush bar, that arguably served the only good drinks on the cruise, but it was only open from 12-5pm sharp. No, you could not enjoy it if there was a late embarkation day. Also, there is a top tanning deck, but you still have to walk down to the pool to get a towel since there is only one towel stand, there is no water source on any other deck but the pool (no refreshing shower or hot-tub like on many other ships), and the seats were crammed together like a chicken coop with no way to enjoy any rest. We felt more stressed than relaxed every time we tried to stretch out with a good book and get sun. So, go into the closed roofed Solarium, they say. Well, as lovely as that is, the seats and the most uncomfortable and impossible to politely sit down into of any lounge chair I've ever sat in. Firstly, they are all connected wooden boards with the cushion on top... so to get on you literally have to crawl from the end on your knees and then turn when you get to the top and plop down.... let's not talk about then trying to get up. Also, the chairs either lay completely flat or at a deep recline... so it was virtually impossible to read a book without straining your neck or stuffing three bundled up towels behind your head. NO FUN Okay, now let's talk about the room steward.... he would NEVER remove our trash. He would knock on our door once every hour starting at 9am until we left, regardless of if we told him a time when we would leave or not. He would leave the glasses without changing them or the coffee cups from room service breakfast. We had to bring all of our dirty glasses and dishes out the door and on the floor before they would be taken. I have NEVER had such bad service. LASTLY.... do NOT trust the acupuncture "doctor" or the ship doctor. I was roped into buying a 125$ 50 minute acupuncture session (that, of course, has an 18% service charge in addition to the 125... yes.. crazy). I told him that I has serious digestive issues recently due to Candida overgrowth that my doctor just handed me drugs to fix. I asked if he could help me more naturally. He promised I would feel "a million times better just in an hour of treatment." Well, when he stuck me in the hand I had a searing pain go up my arm, I told him it hurt and to stop. He said my immune system was "broken" but he kept sticking me everywhere anyway. Then I told him i had a tingly sensation and my stomach was hurting. He told me that was normal and it would go away in a minute. So... after he made me sit there for 50 minutes I started to feel incredibly dizzy and nauseous. He told me (after the procedure, of course) that this was a normal side effect and that I should not drink any more alcohol until the end of the cruise and sent me on my way. I continued to get more and more sick, and proceeded to throw up all of dinner. I called him back and he said it was normal. So I asked Guest Relations for Tums or Pepto Bismol as I explain the story to them. They are wonderful and refund me, but they send me to the Doctor's office and say that they can give me a free shot that helps stabilize nausea. PERFECT. I get to the Doctor's office, and the Doctor precedes to make fun of me for my illness that he said "does no exist and no doctor would ever tell you you have Candida that causes you discomfort." He says that it isn't possible that my doctor gave me 30 days worth of Diflucan and actually started to laugh. He then makes fun of me for eating dinner when my stomach was sick. Well, after receiving the shot, the Doctor told me husband and I that I was to be QUARANTINED IN MY STATEROOM FOR THE NEXT 24 to 48 HOURS!!!!!! We asked him to reconsider considering we know it was caused by the procedure and the acupuncture doctor confirmed that it was a normal side effect. He said that he entered my symptoms into the CDC system and the government insists that anyone that vomits must be quarantined for the safety of the other passengers, and that he had no choice at all. WELL... we through a fit, and I said that I was leaving the ship at the next port and not getting back on.... he said he wouldn't allow me to disembark and was going to tell the Italian government my symptoms so that they would not let me on shore. He was by-far the rudest member of the Celebrity staff, and I finally just insisted that I would not comply until I spoke with Guest Relations. So, THANKFULLY, by 1am, the manager on duty came down to the infirmary, listened to my story, and told the doctor to remove the quarantine and that it was all ridiculous. We finally were able to get to sleep by 2:30am. Needless to say, we missed our tour to Amalfi and barely got to see anything that day because we were so tired. Horrible. DO NOT take this cruise. I am so upset by the whole affair Read Less
3 Helpful Votes
Sail Date: July 2015
Having cruised on MSC OPERA in August last year and heard the refurbishment included a splash park we were very excited about bringing our daughter husband and 4 grandchildren on board. I could not believe the changes to the menu and ... Read More
Having cruised on MSC OPERA in August last year and heard the refurbishment included a splash park we were very excited about bringing our daughter husband and 4 grandchildren on board. I could not believe the changes to the menu and the quality and quantity of the food .In august everything was tasty plenty of variety and lots of fresh fruit and vegetables. We tried the restaurant most nights but even the waiters were embarrassed about the food and quantity and many a time offered us something extra one potato seemed to be the norm along with little meat or vegetables. We have visited Italy on many occasions and have always had wholesome tasty food , we may be British but burgers hot dogs and chips are not for us The grandchildren ordered fish fingers one night and when we said eat them up they replied they don't have any fish in them, so we all tried them and it just tasted of mush. My husband son in law and granddaughter tried the king prawns and they were absolutely disgusting just mushy and tastless. We had quizzes good musicians and reasonable shows last time but unfortunately not much going on at night .I personally like opera but it is not for all tastes, most shows not for us so we didnt bother. Disco for 15 minutes twice in the whole 14 days for the children terrible, you try to explain why it ended so fast to a six and four year old. Baking session for children very good but wanted all family entertainment for the children and ourselves on holiday as a family Read Less
3 Helpful Votes
Sail Date: June 2015
Time for discounted parents to fill the Martini Bar with under age drinkers on Celebrity Reflection. We just returned home from Celebrity Reflection Eastern Med. Sadly one of the worst Celebrity trips I have ever done... A few weeks ... Read More
Time for discounted parents to fill the Martini Bar with under age drinkers on Celebrity Reflection. We just returned home from Celebrity Reflection Eastern Med. Sadly one of the worst Celebrity trips I have ever done... A few weeks before the cruise there were many empty cabins, then all of a sudden the ship was full... It would appear that deals were done where children in parent's cabins got a much reduced rate.. The ship was overfull .. Not only were there groups of teens standing in the pool most of the day, they migrated to the Spa Pool in the late afternoons which defies the age limits in there, but of course they reserved many of the then unused sunbeds in the pool area too. The Martini Bar became the venue of choice so older siblings or parents could supply them alcohol leaving little room for adults. HideAway became a school common-room. Empty sunbeds were hard to find on sea days as parent reserved beds for their kids who roamed elsewhere and reserved their own before moving on to sit in groups elsewhere. Despite the obvious shortage of sunbeds and deck space, many guests still seemed OK with still reserving sunbeds while they went for food. On an 11 night cruise, not once did we find 2 sunbeds poolside, but it was also much too noisy to read poolside with the screaming children and teens. Never mind, there was always the theatre for the adults to attend??? Sadly not... there were NO after dinner shows as Showtimes were 7pm and 9pm ONLY !! This was made even worse due to the new Suite restaurant (Luminae) as there is now limited space in the fixed time dining part of the MDR. Many passengers were automatically booked into Select (Free Time) Dining, however with so many cabins occupied with 4s, Select could not cope with the queues. Arriving to dine at 8.45 meant waiting til 9.45 for a table. So no shows possible and a very late meal!! The staff were excellent but frustrated at their lack of ability to help. We booked Late Sitting, but despite having our table number confirmed on arrival, there was no room at the table and we were kept waiting so long on the first and second night we moved upstairs to "Select" hoping for an improvement. No luck there and of course we missed the Captain's Toast. At least he got something to eat! I am not sure what was wrong with the Chef on this ship. He seemed to have just the one condiment in his palette ... SALT ! The MDR menu for the first 7 days lacked Celebrity's usual flair and inspiration. In the 2010's surely we are 40 years past heralding Veal Cordon Bleu, Herb Roasted Chicken, Broiled SeaBass or Sauteed Duck Breast as a Chef's Recommendations?? I have a Celebrity recipe book that I won on Celebrity's Facebook Competition last year... None of the meals pictured were evident on the menu. The OceanView Buffet however was excellent with lots of choice throughout the day, however sitting on the outside deck to eat became a bit of a chore. Trying to get a table cleared and wiped was an effort not experiences on Silhouette and ordering a drink with the meal was pointless as the waiters took so long you would be finished eating before your limited choice of wine arrived. The tables themselves were only worthy of a faded second rate night-club with numerous cigarette burns on most tables! Why these old tables purloined from the old smoking areas haven't been thrown overboard is beyond me! This is not the 4+Star cruising as experienced on Solstice, Equinox or Silhouette, yet is the newest of them all! Another gripe I have is that we paid the extra to upgrade our drinks package from the 123GO offer... By day 7 of 11 they had run out of Pelligrini, Evian and many of the wines we liked that came within the upper limit of the Premium Package but exceeded the Basic package. Cheaper wines were offered by an apologetic sommelier but the Medoc was excellent and the other Cabernet mix really wasn't. Entertainment was poor. I have no idea who the Cruise Director (Alexander) was sleeping with but he certainly was not around much after 11pm All shows seemed to be timed so he could have an early night! The show staff hated doing the early shows and with many of the port Sail-Aways at the same time as the 7pm show. It was impractical to enjoy cruising with the usual adult timed entertainment at sea. Furthermore, the teenage mobs roaming the bars after dinner made the after dining experience unpleasant. There were hundreds of complaints to bar staff and to Guest Relations. The recent expansion of the idea that people want to dance or watch a show on an Atrium staircase lacks practicality. Atria have rails as well as adjacent tables and chairs, so really only the front row can see anything happening below. With a few thousand people on-board, whoever thought that more than 300 would be able to see the "Spectacular" sited on a staircase obviously has some sort of mental deficiency! The limitations of performing on a spiral staircase is obvious to most, and the dancers themselves obviously hate it! If I wanted to see performers on a staircase I could use the New York, London or Paris Metro systems without having to don Black Tie or pay for the privilege - let alone be forced to lean over Hispanic parents and their over tired 5 year old children taking pride of place! Celebrity have, in their wisdom, removed Quazar NightClub on Reflection. The Sky Lounge is the rarely frequented night-club. A very very poor DJ MX is sometimes sited in the Martini Bar - (His wife sings and plays flute, and she is excellent, so no doubt they came as a package but his track changing skills were worthy of a 1970's needle lifter on a vinyl single deck! The electronic drum kit was best at volume -1 on the 0 to 11 scale) The guitarist and singer was far superior but sadly only on for a short while waiting for a late dining table. Sky lounge music was 1980's Disco mixed with "Is this the way to Amarillo" again with the needle lifted mid-track for a tempo change! (POOR!) It was a good venue for the teens after X-Club closed at midnight, so if you wanted to hear about who kissed who and what Amy said to Simon about Dale's kiss with Patricia in the twin's bedroom, then it was probably excellent. Oh, and she had her hair high-lights done just before coming away! (I can vouch for that as all the hair flicking and preening left strands in my soon to be discarded cocktail.) The Martini Bar, sadly, was little better. Hektor and one other (Ginger) Barman were excellent... the other two barmen were often rude and unhelpful. When there are 30 people waiting to be served, perhaps it is better to make the damn drinks rather than juggle cocktail shakers and ice cubes?? Save the show stuff for when people actually have a drink in their hand??? You wouldn't wait for a CheeseBurger in MacDonalds while the cook threw bits of cheese and a bun over his shoulder instead of grilling the meat!! We were lucky choosing a cabin aft on deck 6, as many central on deck 10 and 11 complained of teens congregating in the corridors at night and too many children running around... there were many unsupervised under 10's in the OceanView Cafe, who really do not have the skills to raise a slice of chocolate cake onto a plate without leaving fingerprints in the next portion! "Hey Alisa, ooo..ooo,,,they have a chocolate fountain!!!" "NO WAY !! Awesome! Can I put my Pizza in there?" Jacuzzis, Spa area and pool and bar age limits were all discarded with the under age drinking permitted by parents. Shorts, T-shirts and flip-flops were evident in the MDR as were tables of under 16s giving the hard pushed waiters a tough time... "Is there a lot of alcohol in a Prawn Cocktail?". This was little more than a school cruise spoilt by adults and parents. The (apparently) super trendy Cruise Director in his bright yellow suit was so up to the minute he announced a party night with music provided by Lady g'Gaaaa, so destroying his little remaining credibility (he was apparently a singer on Celebrity in past years before gaining this promotion - obviously he only ever listened to his own voice and thankfully was not acquainted with the offerings of Mad Donna or Samantha Smith). His idea to put a mermaid in the pool for SocietyX Liquid Nightclub even bored the teens as nobody thought the lack of other features worth a second glimpse on a windy night. The much publicised OPA! Eruo Dance Party had the DJ MX playing hits from around Eruope (Europe?) (I dare you to try to name a German, Belgian, Italian or French HIT) The later attempt to turn CellarMAsters into a fetish nightclub was nothing short of ridiculous. Calling a room with wine racks and comfy sofas The Cellar Nightclub, showcasing International House Music with a semi-naked male pole-dancer, is feeble and an admission that removing Quazar was a massive error. Saying it is the first such venue at sea ignores The Chamber nightclubs recently removed from sister company's Royal Caribbean Explorer and Navigator of the Seas! There were many features events often publicised to excess.... Invitations arrived daily to exclusive Art Auctions and offered a free glass of something cheap if you really wanted to get away from the mobs of teenagers. Here you could buy original art (one of just 40,000 available on every cruise ship that sails out of Miami) for a fraction of the price of a real painting by a Dutch Master ... Go figure... How do they do that?? I guess it suits the same people who would buy a Breitling or a Tag on-board. Perhaps check out Rent-a-cruise companion. com ?? In conclusion... I apologise if I sound like a grumpy old man with no patience for other people's children and preening teenagers getting drunk and shouting in bars... but that is EXACTLY what I am!!... and that is why I, like many others, have chosen Celebrity Solstice Class ships for the past 8 years. I liked the decorum, the service and the facilities on-board. The shows, the Martinis and the night-club. The excellent dining choices and inventive menus along with the space at the pool and the quieter Spa areas. Celebrity without the above is actually somewhat unpleasant. Adults found it hard to mingle and make new friends under these conditions. We met a decent crowd while ashore and had a good time but it was DESPITE Celebrity and these problems became a unifying talking point in the few spots where adults were able to hear themselves talk. Would I go on Celebrity again?? 70/30 against currently. #sadfaced50s !! (Note: I am not saying the teens were particularly badly behaved, they weren't.. They were polite and neat, but they do what teens do.. The 14 yr old girls dressed like 20's but that sadly made them look like under-age hookers and the 15 - 16s almost looked like adults til they said something.......The boys Hi-5'd the bar staff when they got a drink and spread all along the Martini Bar denying space to others who wanted serving. They would have been much more suited on NCL or RC, rather than on Celebrity or a cruise marketed to those seeking an adult environment.) Read Less
6 Helpful Votes
Sail Date: May 2015
We recently chose Cunard for a family trip to the Mediterranean because we had heard such wonderful things about their line--its elegance, tradition, and prestige. I have never been so incredibly disappointed in a company. For ... Read More
We recently chose Cunard for a family trip to the Mediterranean because we had heard such wonderful things about their line--its elegance, tradition, and prestige. I have never been so incredibly disappointed in a company. For background: I am in my early thirties, American, was traveling with my extended family, and have cruised with everyone from Carnival to Crystal. This cruise was like paying Crystal prices for a Carnival experience. I know Crystal is more expensive upfront, but by the time Cunard is finished nickel-and-diming you, it is honestly about the same price. The worst thing overall was just the complete lack of customer service. It felt like WORK being a passenger on Cunard. There was never anyone around to help with anything or to even take a drink order. The Purser's Desk acted like you were at best inconveniencing them and at worst a total idiot. At one point, our travel agent had paid for an hour-long cocktail party for our group. We had the PDF confirmation FROM CUNARD. When we showed up, the entertainment manager told us that she had no record of it and couldn't help us. Our travel agent (who was absolutely mortified) had to contact the company in Southampton to get it worked out and rescheduled--even then, they scheduled it during our dinner seating on our last formal night. We got, at best, a shrug from the staff. I knew I was going to pay for drinks. Fine. I bought the "soda package" that they sell hard that first day--supposedly unlimited soft drinks for $6-7 a day. Great deal if you drink two or more a day and I figured I could use it as mixers for any liquor I bought in port towns. HA. What they don't tell you is that it is next to impossible to get a drink on this ship. Sailing away at 5:00 from a beautiful city with a couple hundred people on deck? One bartender on duty. Beautiful day at sea with hundreds of people at the pool? Ideal time to have waiters around taking orders--NOPE. And then they tell you that the soda package doesn't include ginger ale... or drinks in the dining room... or that waiters will purposefully not bring you your order because you have the soda package... or that you can't order a drink from anyone in the buffet and have to bring it in with you. Super customer service. Then there's everything else you pay extra for: $24 for a roundtrip shuttle into Venice because we docked at the pier; $12 roundtrip for shuttles into the middle of all other port cities; $3 for a bottle of water as you were getting off the boat to go on tour (and signs warning you off filling up your own water bottles from their drinking fountains for "hygiene" reasons); $15 for the WORST meal in their "alternative dining" option, Bamboo (really just half the buffet closed off and set menu). I understand that all of these things cost money, but for the love of cruising, just include it in the ticket price and stop making me take my card out every two seconds. The ship itself is adequate, but no better or worse than any other luxury liner. The cabins were small and cramped--especially the bathroom. A room that same size (balcony, king bed, small sitting area) on Crystal included a full size tub. This bathroom had one sink and a tiny shower. The dress code was not a strict as you would think, but I always tend to overdress anyway. Nice cocktail attire was fine for formal nights. Shore excursions through Cunard were horribly organized. You get herded into one of the common areas at the appointed time... and then you wait. Sometimes 20 minutes, sometimes an hour. Not OK. They obviously know they have to split the groups--why not go on and do it ahead of time so that we're not wasting vacation time sitting in a windowless room when we could be either sleeping or enjoying a port city. The food is terrible. Maybe it's better in the Queen and Princess grills, but the regular dining room was either trying too hard or not trying at all... I am not really sure which. The Lido buffet was downright disgusting. Breakfast was the exact same every morning and was very English--which I get, but the lack of options was disturbing. Lunch and dinner were usually extremely heavy and served lukewarm, with people fighting over places in line because there was absolutely no flow to the space. Fortunately, the places we went were amazing, because that is the only thing that saved this trip. Needless to say, our group of seventeen people will not be traveling with Cunard ever again. They need to stop resting on their laurels and realize that if they are to compete with the true luxury liners, they need to put the guests first and live up to their reputation. Read Less
3 Helpful Votes
Sail Date: May 2015
This was our second cruise, the first had been in 2014 on the Celebrity Equinox, which had been an excellent experience in every way. This year we thought that we would try the Cunard line and booked a cruise on the Queen Victoria which ... Read More
This was our second cruise, the first had been in 2014 on the Celebrity Equinox, which had been an excellent experience in every way. This year we thought that we would try the Cunard line and booked a cruise on the Queen Victoria which turned out to be a dreadful experience, all except for the embarkation process in Southport which was extremely well organised. The main problem for us was that the air conditioning in the cabins could not be adequately controlled so we spent the entire cruise either freezing or being excessively hot, At first we thought it was faulty unit, but when the technician came he found that it was operating correctly. We checked with other guests who had the same issue, so operating correctly must mean that you just put up without being able to control the temperature to a comfortable level. The other problems were due to the age of the ship, because the stench from the toilet/bathroom was terrible and the fittings in our balcony cabin were archaic! The TV was so small that we had trouble viewing from our bed, it was slightly larger than an ipad in size, then when movies were on it halved again. There was a grubby 2 seater sofa which was so uncomfortable that we could only use it as extra bench space. Our cabin was on a corner of the ship on level 7 which meant the glass doors were positioned so that no view was possible unless one stood directly in front of them. We found ourselves waiting for the time to pass quickly and felt a great sense of relief to finally disembark in Athens. It's now been several months since our cruise, and looking back we can only remember how very uncomfortable we had been for the entire time. Such a waste of money and time. Travellers be warned, because the Cunard advertising hype does not match the reality of the on-board experience. Read Less
1 Helpful Vote
Sail Date: May 2015
i was the worst ship i hav ever been,its so old,just about to sink in the sea.the waiter service is horrible,as if a bunch of jokers in z restaurant,they don't know to talk nothing known as a simple good service,the maitre ... Read More
i was the worst ship i hav ever been,its so old,just about to sink in the sea.the waiter service is horrible,as if a bunch of jokers in z restaurant,they don't know to talk nothing known as a simple good service,the maitre d'hotel is just smiling like an ignorant fool seeing these ships serving food like novice,its people who is eating not animal.housekeeping is horrible,they don't hav any talking ethics,a small french speaking gurl when i asked her to give me some directions she just laugh am just turn her back to me,the bar service is like a market all bar waiters n waitress just gather n talking about the horrible ship they r working,a waiter who i met on the ship was telling me how dirty their cabin is and their bathroom is horrible,on top the food that they serving to guest are just so dirty,handle with dirty hand and serve in dirty plates,i even saw a waiter who just pick a dirty spoon n polish it then gave to z guest,i even heard that lobster shell they serving they remove it from the bin to use it again for the coming cruise.its a nightmare that ship Read Less
7 Helpful Votes
Sail Date: May 2015
Unless you reserve in the two highest categories, you are treated very poorly. Dinner ereservatiiobns are not a priority unless you are in the top 2 categories, embarking early reserved for special class & expensive tours. Not at all ... Read More
Unless you reserve in the two highest categories, you are treated very poorly. Dinner ereservatiiobns are not a priority unless you are in the top 2 categories, embarking early reserved for special class & expensive tours. Not at all what we expected. Middle &uppe r maNAgement very impressed with themselves and not helpful. One notable excxception is genertal manager Guiseepe. Reception & Assistant purser/concierge have no peopkle skills Service kline & assistanec after tyiou have paid is just as bad or not worse with their Miami office. Tourtes as luxury cruise, NOT Read Less
Sail Date: May 2015
This was our 24th cruise. Sailed some time ago on Celebrity and was very pleased. rationale for booking this cruise. BOOKING ONCE PURCHASED: on line web site a nightmare. Each time info submitted 20 minute wait to enter next info. Even ... Read More
This was our 24th cruise. Sailed some time ago on Celebrity and was very pleased. rationale for booking this cruise. BOOKING ONCE PURCHASED: on line web site a nightmare. Each time info submitted 20 minute wait to enter next info. Even staff were frustrated. Almost canceled because of this.Clearly, should have. EMBARKATION: Agents new. required assistance repeatedly. One agent started that day CABIN: Upgraded to Aqua class. Cabin unremarkable.Some what tired. Upgrade included access to "BLU" restaurant. Never ate there. We were upgraded but companions were not. They were not permitted to eat there. ENTERTAINMENT: Very good and activities staff very creative and energetic. SERVICE: NON EXISTENT: The staff was almost openly afriendly. No smiles, no offer off assistance or any other pretense of glad you are. Admittedly this applied to dining venues Ocean View in particular. Guest relations ok, concierge rude. excursions ok. Did not gamble or stay late in lounges so no comment on service there. Seemed very active. Please note there are no trays in the Ocean View Cafe. It is interesting to watch people attempting to manage a plate, juice and coffee to their table. Staff offering no assistance but selling water instead. Dining: Cruise Critic reviews said some of the best food at sea. Not on this cruise. It was by far the worst I have experienced including the Army transport USS ROSE. Specialty dining: cost for package around $115 for 3 meals. 2 Oceanliners; 1 Tuscan. TUSCAN $35: seated in direct evening sun. Blinds could not be drawn as the mechanism was broken. Brochette was charred and tough. Meals OK but not specialty dining OCEANLINERS $45: Was the best meals on the entire trip. Service, ambiance and food excellent. OCEANVIEW CAFE: overall quite poor to mediocre. No one could cook eggs, waffles/pancakes cooked in advance so they were always cold, braised meats means lower grade, croissants looked like flat bread, lots of stew like dishes, sign says roast beef really ham.The pizza was good. Saw the head chef walk by the buffer twice without ever looking at the food MAIN DINING: like the cafe at least 1 of us out of six did not eat something at each meal due to poor quality. first night 3 of us ordered the every evening featured beef, sirloin steak. None of us ate the sirloin steaks due tough and no flavor. Featured beef sirloin steak? Some meals good, some poor, lobster night very good. In summary: the food the worst we have ever had. HAWKING: we were constantly being aggressively pushed to buy specialty dining, drink packages to the point of calling cabin. It was incessant and became worse as cruise time was shorter. Most annoying to say the least. SHUTTLE SERVICE: three shuttle requirements to get from ship to port. 2 were $12 p/p and one was $19 (ride was 16 minutes) TOTAL: $86 dollars. Reason was port would not provide service. Unless you stayed on ship mandatory to buy. LOUNGE ENTERTAINMENT: seemed good with good participation and performers. INCONSISTENT: This was the hallmark of the cruise. Two drinks. brought together one with sugar rim the other not; Our cabin one umbrella, one cabin two, the other three; appetizers served on plate for person, two persons none. I received a shrimp cocktail with the waiter holding by the fingers, thumb in the cup; seated first night by waiters station, asked to share. no sharing at our table. Second night asked specifically not to be seated at waiter's station We were sat closer to a waiter's station. This has run and there is more to share but----. We are not difficult people but everything was just not done well. It seemed there was a cost reduction effort by removing those elements necessary for excellence. Advice for almost the same cost upgrade to another line. Clearly, we will not do Celebrity again Read Less

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