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8,126 Europe - Eastern Mediterranean Cruise Reviews

Review: Royal Caribbean Jewel of the Seas 9 day Greek islands Sailed: Oct 2019 Here’s my thoughts. Just got off the boat ! Note: I’ve cruised many times on most lines. Both as a couple and as a family. This was a mid ... Read More
Review: Royal Caribbean Jewel of the Seas 9 day Greek islands Sailed: Oct 2019 Here’s my thoughts. Just got off the boat ! Note: I’ve cruised many times on most lines. Both as a couple and as a family. This was a mid aged couples honeymoon trip for us THE GOOD - itinerary ! Couldn’t beat the stops for the 9 night Greek islands. Trip was worth it for the ports and the ports are the #1 thing I booked based off of. ***So overall this boat is worth it because of its itinerary and I don’t know many other boats that had as good of an itinerary!! *** - schooner bar area is really nice. Classy. Where lots of people gather to mingle. Also where chopps is. Safari club. This was the nicest area of the ship IMO - chopps grill : was the nicest one I’ve been to on any RC ships. Intimate enough and very nicely decorated and the service was top-notch. Worth checking out even for one night. Recommend an earlier dinner time so that you can see the sunset because the view and windows are beautiful in chops Grill see if you can get a seat near them. - windjammer - some seating areas are really nicely decorated. - staff: no complaints Re any staff. Our waiter. Assistsnt waiter and steward were all amazing. Mohammed Arteum and Sugi - hot tubs: Although generally pretty full; was still able to get in one and they had several hot tubs which is better than most ships I’ve been on! - “the key”. Before boarding the ship I heard a lot of controversial information on if the key was worth it and my opinion is if you were going to fork out the money for the internet package anyhow then for the few extra dollars per day it’s worth it to get the key! Priority getting off the boat for Santorini was definitely worth it. Santorini was the only port where you really needed it and where they offered The key service. The key embarkation lunch by chops Grill (but not actually hosted in chops Grill) as well as the disembarkation breakfast was really nice. this was the first time I didn’t feel rushed off the boat. - steady boat: I felt the jewel was the most steady of a boat that I have been on not very much movement at all ! He stayed on deck 7 middle/ forward to ship. Inside state room. - weather: whoever said that October is the cold / low season for Greece is totally wrong! This was *the best* time of year to go!!! it was actually very comfortable in the mid to high 20s for touring and beaching. I would not want to do Greece in high season July or August with the hot weather and the double size crowds!! it was busy enough in October!!! - main dining room menu: no complaints here there was always lots of variety as well as some popular nightly favourites !! the spaghetti Bolognese. steak. Beef Short rib. cream of mushroom soup and the apple pie with ice cream where some of our favourites on-board. Once again the waiters were fantastic and always had what they knew we wanted in terms of drinks ready to go THE NOT SO GREAT - the entertainment was overall lame for my personal taste. Probably the most boring ship I’ve been on in terms of entertainment. (but that could be because it’s a European cruise with an older crowd?). Didn’t have the quality broadway style shows I personally prefer. I walked out of 3 shows after a few numbers Read Less
Sail Date October 2019
I have been on 21 cruises, 11 with Celebrity and 10 with RCCL, so I know how Celebrity standards should be and what they weren't on this cruise. The Constellation was built in 2002 and it shows. She is going into refurb in March ... Read More
I have been on 21 cruises, 11 with Celebrity and 10 with RCCL, so I know how Celebrity standards should be and what they weren't on this cruise. The Constellation was built in 2002 and it shows. She is going into refurb in March 2020, but only for cosmetic updates and not mechanical fixes. In the meantime, Celebrity is doing NOTHING to keep the ship in good condition. There is visible rust everywhere, the furnishings around the ship are very worn, the balcony furniture looks like it came from a garage sale. For room service one morning, I was served moldy berries. Gross! The room service food was hit or miss, but mostly missed the mark for quality, accuracy of the order, and hot food. The cabins on deck 11 are Aqua Class, and they are not part of the original design. The rooftop terrace with the outdoor movie theater is directly above these rooms and they have movies blaring 12 hours a day, every day, from 10 a.m. to 10 p.m., and you can hear the noise from the balcony but not from inside the room. This was a really bad idea to shove Aqua Class rooms in this location. Blu restaurant is insufficiently staffed. It was difficult to have a meal in less than 1 1/2 to 2 hours. If you tried to get a table between 7:00 and 8:30 p.m., there was 1 to 1 1/2 hours to wait. This was unacceptable and frustrating. Since Celebrity added the cabins on Deck 11, there is now too many people in Aqua Class to fit into Blu. The Oceanview Cafe (buffet) food has improved a bit, but the dining room is so very hot, so I ate outside whenever possible. The ports on this itinerary were great! The shore excursions are ridiculously priced through Celebrity if you book closer to the cruise date, but I booked my excursions as soon as they were released, so the pricing was fair. Some excursions tripled in price by the time of the sailing. The quality of the excursions was very good and enjoyable. The downside is the motor coach experience because there's so many people. If you don't have a Celebrity tour, they charge $5 to $15 for port shuttles into town. This is another nickle and dime tactic that I don't appreciate. Transportation from the ship should be free. The theater shows were not very good and it seems Celebrity is cutting back on quality here. Karen is the shore excursions director and oftentimes she was giving us the wrong information about the ports, but you didn't realize it until you got to the port. Her presentations of the ports were unorganized and scattered. Graeme, the Captain's Club host, was a delightful fellow and very helpful. He has a great personality and lots of smiles. This will be my last sailing in the Millennium class of ships. I'll stick to Solstice class ships. Read Less
Sail Date October 2019
“The Edge” is Celebrity Cruise Lines first of their newest class of ship, and it’s an exquisite implementation of an unfortunately deeply flawed design concept. It’s really hard to understand what happened here, and the ... Read More
“The Edge” is Celebrity Cruise Lines first of their newest class of ship, and it’s an exquisite implementation of an unfortunately deeply flawed design concept. It’s really hard to understand what happened here, and the responsibility should sit squarely with its designers. They totally missed the mark, in my opinion. If my tag line above sounds befuddling, read on, and I’ll attempt to clear up the contradictions. A couple of introductory items first. In the interests of full transparency, I am a big fan of Celebrity, and frequently cruise with them. Writing a negative review of their latest offering in “Modern Luxury” is tough for me, especially after so many wonderful voyages aboard their absolute home run design of their Solstice class ships. One thing that still continues to be a tribute to the company, and that’s its hiring and training prowess. The crews of the Celebrity fleet are among the best in the business. This is particularly apparent in the hyper competitive, upper end segment of the five star cruise market. The line offers many opportunities for cross-training, career development, and plenty of upward mobility opportunities for crew. However, all is not well in this most essential area, and I’ll get to right to the reason for that after after addressing a few preliminaries. I had a chance to meet with Master, Chief Engineer and Hotel Manager of Edge in “The Retreat Lounge” aboard the ship. They explained that there were four primary design goals for the “E” class: 1) reduce fuel consumption by 25%, by using a new hull design, new flexible power generation/management options (2x12MW, 2x9MW + aux on “E”, as opposed to the 4x16MW + aux on “S”); 2) improve hotel power use efficiency by incorporating really cool LED lighting technology, high efficiency climate control, application of new kitchen food preparation/storage techniques; employment of new power savings measures in the cabins; 3) building a safer, more modern class ship, that fully actualized the corporate objective to be eco-friendly, by incorporating the latest stack exhaust scrubbers technology to lower greenhouse gas emissions, improve recycling, provide better water treatment technology, revise stores sourcing to take advantage of recent innovations to reduce trash/waste (especially plastics); and 4) attract a younger demographic to Celebrity. With the very notable exception of the fourth objective, attracting a new demographic to the line, Celebrity appears to have been pretty successful by meeting those first three objectives. There are two really important objectives that appear to have been completely omitted when the “E” class design was first presented. First is quality of crew life, hapiness, and workload right-sizing. This should have been a primary design objective. We all know the mantra, “Happy crew, happy ship. Happy ship, happy guests”. Second, the dramatic innovations in the area of accessibility, especially for the mobility impaired, that Celebrity brought to the industry when designing the “S” class, seem to have been completely lost on Edge. Very strange considering their likely future customer demographic. After their first cruise, in my case it was my third, it’s very clear that very few of the Elite, Elite Plus & Zenith level cruisers I’ve spoken with, Celebrity’s bread and butter revenue source, enjoyed Edge. In fact, many were downright disappointed. My contacts in Royal Caribbean top management tell me that the feedback has been overwhelmingly negative on the cruise surveys for Edge. Already it’s not selling nearly as well during initial rollout as previous new class ships. Hence, the monster advertising, and the big push from Future Cruise Sales, to encourage repeat Celebrity guests to try Edge. Why? Well, there are several reasons, but the primary answer I continue to hear from veteran cruisers is that Edge doesn’t feel like a ship providing “Modern Luxury”. Edge feels much more like a cold, sterile hotel. Hotels like those found in most major cities, pretty much anywhere in the developed world. Hotels built in a style that the big chains have towards the needs of their bread and butter revenue source, repeat business travelers. Edge is not an exciting new offering for cruisers looking for diverse, fun, unique vacations to exotic locales. Most of us cruise to enjoy the sea, meet and interact with other guests, experience exciting new types of events with an exotic international crew, experience quality food and entertainment onboard, have fun in ports on high quality itineraries, but definitely not to stay in a hotel that doesn’t highlight it’s nautical heritage, and really has very chilly and in some cases obnoxious ambiance. “White is the new wood”, seems to pervade the appearance of the Edge. Sustainable, natural, fireproof materials like bamboo, or cork would have been much better choices, given Celebrity’s eco-friendly corporate focus. The synthetic laminates found everywhere aboard Edge, and the especially uncomfortable furniture makes no sense. By contrast, the original furniture on the “S” class ships appears to have held up very well over the last decade, and after the “Revolution”, replacement of wall, floor coverings, and some new upholstery, Equinox looks marvelous. This is where the new “E” class really falls down. It’s just not comfortable! Many crew members have already made their concerns known to management, regarding the difficulties of working on Edge, and the primary reason is the lack of attention to detail for essential ship design requirements. An obvious example is storage for everyday use items. Every time I’ve cruised on Edge, I was really shocked to see incredible silly examples of design shortfalls. F&B staff having to stack dining linens, china, and flatware in the service corridors, because no closets were include for storage of these essential everyday items. Cabin stewards, and housekeeping staff, have to roam around the ship to obtain essentials like cleaning supplies, towels, bed linens, extra pillows, and other basics. So the crews’ ability to do their jobs, in a most efficient fashion has been severely compromised. So much so, that even many of the superb “E” class launch crews are asking to be assigned back to the older ships, where day-to-day operations are so much more efficient. Very few wish to be assigned to Apex, the next ship of the class. There are more that a few secondary reasons, but I’ll list just a few, in no particular order, to give you a sense of where I’m going with this review. The Edge has a caste system, either you are a suite guest, and have the run of the ship, or you are in Aquaclass, both castes have special restaurants, as well as access to “some” of the spa amenities, private spaces. If you don’t pay the up-charge to get into these premium cabins, you’re in steerage and must pay extra for everything. That’s not going to make many cruisers, both North American, as well as International guests, happy in any way, shape or form. Bizarrely, Edge has no sensible flow to it’s deck plan. It’s easy to get stuck with several flights of stairs, difficult routing from one area of the ship to another, and in some cases you can’t get from the entry to the four main dining rooms to ant other venues without going up and over, or down and under. Annoying when you’re heading from the show to dinner or vice-versa. There are so many six star offerings these days, including Royal’s own Azamara. Without not really any middle ground on the new “E” class ships, and this strange idea that Celebrity thinks that blocking off large areas of the ship for most guests is a good idea is patently absurd. Edge looks beautiful! Let’s be clear about that. It’s just not fun to cruise on this ship. The Infinity Edge balconies are nothing more than ocean view rooms with a window that opens, sometimes. Pretty much universally hated by every who’s tried them. The over-reliance on technology (especially the app), can eat up large chunks of your vacation. Especially when shipboard communication are unreliable, which is all the time. Anyone who cruises regularly can tell you that’s true for all cruise ships. Not being able to connect to the ship’s intranet and use the app, removal of paper programs, no visible signage for deck plans, elimination of officers’s pictures, bios, and explanations of their roles frustrates most new cruisers. First time you’re disconnected from the app, and you can’t make or change dinner/entertainment, check your schedule, check in for your next cruise or access your boarding documents, or even find your way around the ship, you’ll turn off your phone, lock it in your safe, disconnect, call Guest Relations from your cabin, or a house phone. Then maybe, just maybe, you can finally begin to enjoy your vacation. The design for Apex is frozen, no more changes. Hopefully Celebrity will get the message and make BIG changes for Beyond, the third of the “E” class ships. If not, well then half billion dollars the line is spending for refurbishment of the older ships will be a much better investment than we all expected, because we’ll all want to go back to cruising on the “S” and “M” ships, or move to another line. Read Less
Sail Date September 2019
We choose the Edge because of the Greek Islands. Sounded great, but once there, everywhere was crowded. We thought by October most tourists would have been gone, but not the case. As for the ship, very modern, seemed like lots of ... Read More
We choose the Edge because of the Greek Islands. Sounded great, but once there, everywhere was crowded. We thought by October most tourists would have been gone, but not the case. As for the ship, very modern, seemed like lots of wasted space, should have at elevators better directions for finding your way around the ship. Our room, 6197 was beautiful. Lots of storage space, loved that finally there is a TV in front of the bed rather than off to the side somewhere. The shower is large, but they need better soap dispensers in the shower. Mentioned to the room stewart twice that the soap was very slow coming out, he said it was full. Minor problem but annoying. Some people complained about the shade for the infinity balcony, but ours worked fine blocking out the light. Our biggest complaint was the library, the lack of one. Most Soltice class ships have a 2 story library, well stocked. The Edge has a shelf in the Eden bar with maybe 5 books left by past cruisers. Maybe they should make the weird room entrance to the Eden a library. We liked the idea that most cruise information needed while on the cruise is found on your smartphone. Also, the food in the buffet and dining room was terrific and staff was excellent. We will be doing a B@B cruise on the Edge in April, 2020. Read Less
Sail Date September 2019
wanted to try new ship as well as Aqua class instead of concierge. 1. Boarding and Departure - Excellent. 2.Aqua Class cabin - lovely. (could suggest adding a small bathroom/ hand mirror for the ladies - we like to check our back ... Read More
wanted to try new ship as well as Aqua class instead of concierge. 1. Boarding and Departure - Excellent. 2.Aqua Class cabin - lovely. (could suggest adding a small bathroom/ hand mirror for the ladies - we like to check our back view before leaving the cabin) 3. Sorrento trip - not good. Bus driver had NO KEY to bus bathroom. Horrendous long journey..was supposed to have 3 hours in Sorrento, but cut back to ONE HOUR. No time to go to restaurant that we had previously chosen. 4. BLU - ok. overrated. Sommelier and staff very attentive (after first 2 nights, when Manager notice us dining at another restaurant Then we had fab service the rest of the Blu visits.. Was a good idea to have Blu breakfast on departure day. No crowdss/no suitcases getting in the way. 5. EDEN..not our style. We always have a premium liquor package, but for the folks who do not, then be prepared to pay $15 or $20 (US) for an artisanal cocktail ..Yikes!! 6. Staff .. polite and mostly efficient. Always tip extra for good service, despite the fact that we have prepaid gratuities. Cabin steward excellent. 7/ Still happy with Celebrity. Next cruise already booked. thank you Virginia (Canada) Read Less
Sail Date September 2019
We were not really looking for a cruise to celebrate our 4oth Wedding Anniversary but when my wife received an online ad for a 12 day Greek Island cruise for under $2100C we couldn't pass it up. It was our first cruise so we had no ... Read More
We were not really looking for a cruise to celebrate our 4oth Wedding Anniversary but when my wife received an online ad for a 12 day Greek Island cruise for under $2100C we couldn't pass it up. It was our first cruise so we had no preconceived notion on what to expect. We had input from many experienced cruisers who made us aware of all the intricacies of cruising including the ship, the cabin, the dinning facilities and shore excursions. Over all , we were very pleased with our first cruise. The staff on celebrity were amazing especially our cabin steward. If i had to give one hint for a perfect cruise, it would be make friends with your cabin steward . They can make your cruise even more enjoyable. The ports and islands we visited were amazing . We just wished we had more time in them especially Malta. Our cabin was an interior one in the bow. We need feel a bit more of the rough seas , which there was only one night of, in that location on the ship. The lack of a window was not a problem for us . We ended up dining mostly in the Oceanview Cafe, Refelction's buffet. We did try Opus , the formal dining room , but our assigned table for the cruise was at the entrance to the restaurant on the main floor near the kitchen. With a capacity of 1400 people in was a bit noisey where we were, So we decided to check the dinner menu every day and if there wasn't anything worth getting dressed up for, we ended up eating at the buffet. We ate 10 out of our 12 dinners in the Oceanview . It gave us the flexibility of food choices as well as the flexibility of eating times and you didn't have to get dressed up. The food and staff were superb. We looked forward to dinner time every night. Overall it was a very pleasant first time experience and Celebrity will be a very hard cruise line to beat. Read Less
Sail Date September 2019
I love Celebrity especially the Reflection but I opted in for what I thought was an upgrade and ended up in a noisy,clanging,rumbling,vibrating room! Room 7107- family veranda. And insult to injury-I paid for the upgrade! Every docking ... Read More
I love Celebrity especially the Reflection but I opted in for what I thought was an upgrade and ended up in a noisy,clanging,rumbling,vibrating room! Room 7107- family veranda. And insult to injury-I paid for the upgrade! Every docking and departure created this other worldly ungodly racket. It was the anchor and every other contraption used to secure the ship to its spot. The first time I heard it it woke me from a sound sleep- scared me to death! I would never let a family use this room- babies would scream, children will have nightmares and Moms and Dad will run to stand in line for a half hour at guest services to get them selves moved! That's exactly what I did but it took 3 times to get a new room. 7 days of this - every time we docked or left port.Yikes why would any one consider this room for a vacation? In the end I was moved to a nice quiet room and yes I slept through the next docking- oh sweet sleepy dreams after a week of clang, clang,clang,bang,bang,rumble,tumble,screeching noise.Do I still love Reflection - yes oh yes. Why ? The food of course, the state room attendants, all the staff- maybe not so much guest relations because they looked at me like I had 2 heads when i complained about the noise- They actually said no one had ever complained before- laughable. But I will go back .Just take my advice, when they offer the family veranda upgrade don't take 7107! Read Less
Sail Date September 2019
My husband and I recently took a Celebrity cruise to the Greek isles on the Reflection. It was out of Barcelona to the Greek Isles, September 30,2019- October12,2019. This was our third cruise with Celebrity and we had really enjoyed our ... Read More
My husband and I recently took a Celebrity cruise to the Greek isles on the Reflection. It was out of Barcelona to the Greek Isles, September 30,2019- October12,2019. This was our third cruise with Celebrity and we had really enjoyed our past cruising experience with your line. We did get a very good deal with all 4 perks. On this cruise, things were not up to the same level of customer service as previously experienced. There were a somethings that were great. Our main dining room team and room attendant were excellent. The ship itself is up to date and was extremely clean.(The exception being a poor quality TV in our cabin and some broken ellipticals). Internet was very fast. The ship’s officers were very friendly. Qusine was the best dining that we had on board. Even if it didn't have the movie, the food was worth it. The dining room food overall was pretty good. The Cafe/buffet was good for breakfast. We were impressed that Celebrity had endorsed a lovely, small shop in Athens that sold items made only in Greece. The subdued lighting in the bathroom was a very welcome feature. Disembarkation was very smooth and easy. The musical group ANCORA was fabulous!!! Other productions like Elysium and the magician were very good. The hypnotist wasn't so great. Other things were not so great. Our priority check-in as Concierge passengers was non-existent. Passengers in the general boarding area were processed much faster and ahead of us. So no benefit there. Luggage drop off was chaotic. Also no health form was offered? No champagne was offered once we were on board. I saw it sitting on trays, but not being offered??? Once on board, the muster drill was way too long. It was at least a half hour of standing. Not a comfortable situation and the mini-action film shown was really, really unnecessary. Our premium drink package was not what we expected. The wine listings offered had very limited choices, with hardly any for chardonnay. The wines available were not up to the standard that Celebrity offered on our past two cruises. Many wines were not available as the cruise progressed. Very disappointing. One thing we found concerning was that while the Hand Wash Lady ( people walked right by) was very warm and welcoming, the overall staff demeanor in the Oceanview Cafe was quite sullen. The wonderful service experienced on other Celebrity Ships (Caribbean cruises), in the Cafe area, was not present here. So we wondered what was happening in that venue. ( I think (only my opinion) that possibly since the majority of guests on this cruise were from Europe and that many frown upon the added daily gratuity policy, and in some cases don't want to pay it or leave any additional monies, that this may have set the tone of the staff. A whole season of perhaps substandard tips could make people disinterested? (Maybe the E.U. pricing should be structured differently, so tip is included in price and never mentioned again to that clientele.) Our only time in main dining room for breakfast and I wound up next to a woman who told the person next to her that she came on board with a bad head cold and gave it to her traveling partner who was unable to join her for breakfast. I heard a lot of serious coughing going on. And saw not a lot of hygiene from the clientele. Excellent service in Murano and Tuscan Grille. Tuscan Grille has been better in the past, so we changed a second reservation there to Qusine. My husband experienced broken gym equipment: 4 elliptical machines were not working properly. (Screens not working) Hair dryer in room isn't that strong. My husband had requested a cake for my birthday, I asked him to cancel it which was fine because it appears I wouldn’t have gotten the cake since no record of request his could be found. FYI: This also happened to friends of ours who cruised with Celebrity recently. The constant selling was really quite ramped up from our past experience to beyond an annoying level. Especially the first few days. We pre-planned and booked all our tours through Celebrity. First remember to bring a roll of 50 cent euro coins for bathrooms. Attendants don't/won't in most cases make change. The ship doesn't have coin available only bills. Some of our tours with the ship were great others were not so wonderful. I would recommend doing Mykonos on your own. It is a small village and you don't need 50 people in tow. The tender drops you right on the dock. You can take the same public ferry our tour took to Delos right from the dock (ticket booth right there). Ferry constantly going back and forth. We had to tender, but "The Edge" had to take a shuttle, so our spot was actually better. The lunch included on our tour was just okay. Our guide got a little short tempered when 2 woman asked about bathroom facilities. 50 people are too many as a group, especially here. In Messina Italy we went to Taromina. About an hour away. It is worth it. Beautiful town, great tour guide. Santorini was nice to see, but our guide was unprofessional in a few ways. One was arguing with 2 women on our bus back from Fira. This tour is the one to do, since you don't have to wait on the cable car line to tender back. Those that took that option did at their own additional time and expense. The bus took us to Oia, the Santos Winery and Fira. Plenty of free time in the towns. Winery had free bathrooms, some snacks and wine to sample, so this was a great stop in the middle. Our original Blue Grotto was not available due to weather. We tried the Hop on Hop off in Malta with tickets purchased through ship (30.00 each U.S.) It wasn't great since the bus (old) had non-working headphones. Island is stunning as you enter/leave port. Can't tell you more than that since we didn't get any info. Rhodes was another walled city and ancient ruin trip that was really very good. Guide was very pleasant and informative. Athens you should go on a tour or get a guide to get into and around and the acropolis. It is extremely crowded, but worth it since it was our first and only time. Our guide was very nice and professional. We also stopped at a small store that Celebrity recommended, which I was pleased to find the shopkeepers very friendly and all the items were made in Greece with low prices. We did see the 2 ladies with the large white poodle another reviewer wrote about. The dog seemed well-behaved, but I still wouldn't want to eat adjacent to it or sit near it on a tour. There was a large group of people with disabilities on this cruise, who amazed me with how well they were able to tackle some of the difficult terrain. Also we used private car service SUN TRANSFERS to and from pier/airport. They were there early and had clean cars with pleasant drivers. Taxis are limited when you disembark, so get off early if you want to get a taxi. They thin out, I would guess, until guests start arriving for afternoon embarkation. The ship did offer bus service to the airport for around $60.00 per person. We pre-paid $100.00 round trip with tip included. We gave a few euros extra, each way as well. Not sure I would recommend Celebrity or go on again. Certainly not as Concierge. Not worth extra. Our Princess and other cruise line experiences have been so much better. Read Less
Sail Date September 2019
Most of our 15 (or so) cruises have been in mini-suites. Club Continent Suite on Azamara, Sky Suite on Celebrity, Concierge level on Oceania, but a full suite on Holland America and a basic verandah on Norwegian. The typical review of ... Read More
Most of our 15 (or so) cruises have been in mini-suites. Club Continent Suite on Azamara, Sky Suite on Celebrity, Concierge level on Oceania, but a full suite on Holland America and a basic verandah on Norwegian. The typical review of a suite versus a verandah cabin focuses on cabin size and perks compared to cost. In our experience and that of similar travelers that we have met, this misses the mark. If you want to know why we are mini-suite-regulars on Celebrity Reflection and others, just look at the crowds outside the main dining room before it opens, or at the coffee bar at late morning. Then compare to the relaxed environment and superb service at Michael’s Club in the hour before dinner (thank you to “singing” bartender” Cranston) and at Luminae restaurant (thank you to waiter Sony who was a perfect match for us). It’s inherently a matter of personal preference, but we like small ships, and travelling in a suite on Celebrity is like being in a small ship within a big ship. A couple of other reflections: Some bright young minds have found a way to improve the wi-fi service speed (hurray). Now they should ask the same geniuses to try synchronizing the elevators., Travelers looking for “mild” shore excursions (like a first-timers bus tour of the island) will be disappointed by the selection. 90% of excursions were “strenuous” or “moderate with cautions”. Read Less
Sail Date September 2019
Chose this for the Eastern Mediterranean itinerary. The itinerary did NOT disappoint and it was everything we had hoped it would be. LIKES: *The Captain and crew *Dining - Food in the MDR ranged from very good to excellent on a ... Read More
Chose this for the Eastern Mediterranean itinerary. The itinerary did NOT disappoint and it was everything we had hoped it would be. LIKES: *The Captain and crew *Dining - Food in the MDR ranged from very good to excellent on a few nights. *Service - Excellent service from our Cabin Steward, Richard. Best steward we have had so far. Dining servers at Table 144 each evening pretty good. The assistant server got rather lax on getting coffee served WITH dessert and it started coming well after desserts had been eaten. Mentioned to the head server, Suraj on the last night and coffee arrived WITH desserts. *Entertainment - Very good with one exception for us. *Celebrity does a marvelous job of matching dinner companions. We have met some of the best people and thank Celebrity for that. DISLIKES: *Embarkation in Barcelona was a nightmare for us. We stood in line an hour to board the ship. WHY? We had done the X-Press Pass check-in online and had read CC reviews where they just breezed on board and their Sea Pass cards were waiting on them in their cabins. We had to do a complete RE-Check-in. Ridiculous. *Boarded the ship on Deck 5 and they were already out of Welcome Bubbly at 11:45am. Headed to the bank of elevators to go down to Deck 3 for Sail Away lunch, That bank of elevators was OUT OF ORDER so back to the forward bank. Ridiculous. *Sail Away luncheon: We were pleased to see the Morrocan Braised Short Ribs on the menu as we had enjoyed them so much last year on the Silhouette. YUK. These ribs seemed to grow more stringy with every bite. One of our companions said the salmon was very good though. *Reflection Symphony (band): TOO LOUD!!!! They played so loudly it was hard to understand the words of the guest singers. Take it down a notch, Reflection. Louder is not always better. This was a complaint voiced by MANY passengers, not just me. *Dress Code: WHAT DRESS CODE? Why tell people what to wear for dinner in the MDR and just let them breeze right in wearing the wrong type clothing? Drop the dress code requirements if you won't enforce them; it would make packing a lot easier! *Health Code Violation in the OV? There were two women on this cruise who had brought their ENORMOUS POODLE with them. I am talking, big poodle! I saw that dog several times in the OV Cafe at lunch. Really? Couldn't you leave the dog in the cabin long enough to eat a meal? In the state where I live only Guide Dogs for the legally blind are allowed in restaurants. *Hygiene: Virtually non-existent on the Reflection. On other Celebrity cruises the employees would literally chase people down to squirt the Purell on their hands before they entered the dining areas. Not so on the Reflection. It was hit and miss. *General Appearance of the ship's interior: Tired and DATED. There was a huge chunk of 'wood' missing from the back of the seat in front of us in the Reflection Theatre. Tacky furniture in the common areas and in the Sky Lounge. *If you have thick hair, bring your own hair dryer or you will spend an hour drying your hair. It is not fun holding the button in for length of time. We were pleased with the itinerary and smooth sailing thanks to Capt. Nicholas. However, we would not sail the Reflection again. I think the ventilation system in the cabins is not really good. I heard to many people coughing......including myself. Think we will stick to the Silhouette. Read Less
Sail Date September 2019
The food was fantastic, we ate at some specialty dining and the main dining venues. No complaints here. The food and service were excellent and the venues were always beautiful. I particularly enjoyed Raw on 5. The sushi was excellent and ... Read More
The food was fantastic, we ate at some specialty dining and the main dining venues. No complaints here. The food and service were excellent and the venues were always beautiful. I particularly enjoyed Raw on 5. The sushi was excellent and the quality of the seafood was exceptional. The entertainment was also fantastic; Kaleidoscope, Dos Duo, and Ashley Amber being standouts. But, some of the singers in the Grand staircase bar or pool deck could be off key or sound awkward. The spa and fitness centres were excellent facilities but unfortunately have 2 flaws. The gym has so many windows it doesn’t take long to get warm and when your working out more AC would be appreciated. The biggest flaw however, is the spa being below the gym area (maybe they can flip them for the Apex!) I had a wonderful massage but it was marred by the stomping of a gym class above. I suggested to my masseuse they provide some noise cancelling headphones with soft music as a quick fix. We will see what happens! As for excursions they were usually fun and exciting but could sometimes be hindered by being too large. A group can only move as fast as it’s slowest member so if granny with her cane is in the group you’ll spend lots of time waiting at the front. A suggestion for Celebrity would be to give people the option to break groups up by ability. This would give highly active people less time waiting for the group. In turn it would also make less mobile people’s experience more enjoyable by not feeling rushed or guilty by holding up their group. Disembarking and reembarking on the cruise was always orderly and as easy as possible. The ports were all beautiful with something unique to experience at each one. In some cases (such as Catania, and Katakolo) it’s worth looking at an excursion either with Celebrity or privately as the port town itself is either a bit run down (Catania) or just has nothing to see (Katakolo) but they have amazing things to see close by. Edge was my first cruise experience. Other than the minor issues mentioned above I loved the voyage and am already looking ahead to another trip aboard. I hope the suggestions get read! Read Less
Sail Date September 2019
I had multiple frustrations long before boarding. Most of which were related to the fact that my mother and I were in different staterooms and it was very difficult to coordinate reservations for excursions or dinner. I was able to for ... Read More
I had multiple frustrations long before boarding. Most of which were related to the fact that my mother and I were in different staterooms and it was very difficult to coordinate reservations for excursions or dinner. I was able to for main dining after I figured out how to associate a reservation (tho website still less than intuitive as you have to check the selection you JUST entered for it to associate). However specialty restaurants reserving with two separate rooms was awful. Called concierge. Sort of helped. But when room two called back they showed no availability. Even though we each were singles and would only need one table of two they couldnt do that without days delay and could reacting concierges. Day of embarkation there were multiple stories of same at captains club. It seems to be an incompetent process. I reserved finding ahead of boarding and was assured cancellation would go to my card. So when we cancelled one restaurant that I had out on my CCard for two separate staterooms they credited the respective staterooms rather than my card. I had to fight to get the credit removed from second room back to mine. And notably NOT to my card but as a room credit despite what I was told when booking weeks prior. WiFi - this was a selected perk so we didn’t pay for it (seems expensive). Quality was pretty good however it dropped a LOT (several times a day) and had to continually sign in. Also we had a single device so had to switch between iPad and iPhone but that was a personal frugal option. Drinks. - pool bar frozen dacqaris really bad. They didn’t have Lime (and bartender didn’t even know what I meant by traditional lime) and then added (dark!) rum after so it was not mixed in. The REAL benefit of a drink package is you can just trash the bad drinks and get a different at no charge. Regular margarita was typical and good. I didn’t have many mixed drinks but not one I had wowed in the least. My mother is elite captain level and supposed to get three free wines. They told her free was “not at dinner”. What?? That is just pathetic. Way to value your customers. They really seem to nickel and dime on everything here from alcohol to coffee to dining. Really takes away from overall experience Fitness: The jogging track was lovely as it traversed two levels so had “hills” and went by garden view and sunset bar as well as around pool (a floor above). A very nice walk and longer than most ships at nearly a 1/4 mile per lap. I had heard there was one or two Pelatons on the edge but found no reviews of them so here it is: Peloton. 6 bikes. 2 never seemed to be available for use - always covered. Technically, you must be in suite or have own pelaton account (used peloton before). Free but must reserve a time to use It (or take chance it will be free which it mostly was). However they told one woman it would be $50 for cruise to use them - I think bc she was neither I suite nor had ever used it before. They remove the seats unless someone is scheduled to use it though you might get lucky if you show up after someone finished, but you can just ask trainer to get them. There are never any seats on until 7 am when trainers begin day and you have to ask. They will provide clip on shoes in your size if you want. I LOVE Pelaton and loved that I could use it daily. For me, it was one of the best part of the Edge. I was not in a specialty room but told them (truthfully) I had my own Pelaton account. Something a trainer said led me to believe they may begin charge for using it (if they don't already - no clear policy it seems) They are very tight with making seats available for peloton use. Don’t know why. Sailing day - arrived on ship early and toured gym. Looked good and only 1 or 2 using it. First day we didn’t port until noon. Got there at 7:30 am and hopped on a peloton (before i knew you had to reserve) got kicked off after 30 minutes for someone who had it reserved. Still a good workout. The real shortcomings of the gym: lack of cool down stretching space. Quite crowded (yoga room in use or probably could do there). The free weights area is quite small too and crammed on sea day. There were enough cardio equipment that something was open whole time I was there - stair master, treadmill, techno bike etc. Day two first sea day. Had reserved peloton for 8 am but forgot the time change and got there late. No problem they accommodated me as others were finishing their ride. There was a good amount of buffering at sea and I cut my 45 Min ride to 30 due bc of buffering. The Pool: love the pool for many reasons the main one being it is actually long enough to swim laps in. It is between 20-25 meters (Based on personal stroke count) so a very respectable swim workout can be had. Even at 10:30 am first sea day there were very few in the pool and I was able to swim 1/2 hour without dodging others much at all. However many days into cruise it was clear anyone who had goggles (and some who didn’t) decided to swim laps even if this meant dog paddle, as they realized others were swimming laps. It got congested much of the time after morning. The pool length gets huge points in my book. You could have the pool to yourself in the evening as no one ever there after 6 it seemed. The pool setup with a sundeck and chairs is lovely and pool has submerged rim all around is very nice. Best pool I have experienced on a cruise ship. Pool itself was busy after excursions but still usually could get a couple seats, always both sun and shade available. Did not pay money for fitness classes but there was a good variety of yoga boxing HIIT and Techno Hume RYDE classes. I did yoga in my room a few times which was nice with infinite balcony feeling part of the room. $149 gets you unlimited classes which include yoga, hiit, boxing and more Entertainment. Mediocre. All of the dance and song performances (which seem to be most nights) are a different version of same. 4-5 women are dressed in boy shorts and halter tops (sometimes sequences sometimes In different colors) and the 4-5 men are in tanks and tights or pants. They pair up. One male and one female lead sing. Songs are mostly known songs and they set some plot to it (which is not evident without narrator or reading write up) They finally got a comedian to come after cruise director got feedback of too much of same thing. Musicians were quality violinist and piano from what I heard. I only made it through one full performance. But shows are not my thing. Food. Overall pretty good. Spa cafe is nice, light and healthy - however it is the same bfast and same lunch every single day. Main dining rooms have quality food and service with a different ambiance in each. La Petite Chef was great and worth it. Best food of all and really fun. Ocean view cafe had great variety and all seemed good. I will say desserts are better looking than tasting - in all venues. Eden. First impression on day 1 visit. Feels 70s and dated with plants growing out of walls. Some decor just seems weird. It is not a place I would seek out for any reason particularly to read or relax. Had dinner there night 3. The presentation was wonderful, the service (too) attentive and the food was very good. Not great. The steak dish was decent but far from a great steak. I don’t think it is worth the supplemental expense and wouldn’t do it again. The Eden performance - I misunderstood and thought there was something to happen during dining. Nope (tho we had an early seating). A few crew walked around with weird costumes which is what they wear for 10:15 performance which only happens every other night. Never went but ship mates went and said it was only a singer. I just don’t get (nor did I like) Eden. Finally, this was my first celebrity cruise and I truly enjoyed many things. I really appreciate they now offer single rooms with balcony without doubling the price for solo. But I doubt I will cruise Celebrity again unless there is a fabulous itinerary. It is fine. But if I traveled with my young adult kids I would want a ship that had more fun - race cars on NCL, rock climbing/surfing etc on Royal Caribbean - I like those things too. Yes celebrity is a 'bit classier' but also not as many options for fun. And mixed drinks were not good and packages are ridiculously expensive. If I go by myself I will go Crystal from now on. That is class, never crowded and ALL inclusive with awesome itineraries. Ports: The Nafplio Greece port was the best of all. Beautiful quaint town with great shops and not busy with tourists. Pick an itinerary with that port! Did Corinth canal which was good. Skip OIA in Santorini. It is a MADHOUSE. Horrible. Mykonos was crazy busy too but great streets and shops to wander through. Malta was a let down. Beautiful from ship, great historical buildings but kind of too short stop to do real substance and it just felt like a big city (w traffic) - though historically stunning. Read Less
Sail Date September 2019
I chose this cruise because of the new ship the Edge. I’m an elite plus member and I’ve been on many ships starting with the Century I believe Celebrity has cause a major faux pas introducing this series of ships. This ship is for ... Read More
I chose this cruise because of the new ship the Edge. I’m an elite plus member and I’ve been on many ships starting with the Century I believe Celebrity has cause a major faux pas introducing this series of ships. This ship is for those guests who have it $$$$$$ and those who don’t For instance I chose the infinity room It is a lovely room with an oversized picture window. It can be opened half way with a movable button. However it is not a balcony. If you want a balcony you need to upgrade to a suite. This infinity room cannot be enjoyed by you if your significant other is sleeping. There is no way to order even a pot of coffee without disturbing your mate. Second of all the suite guests can enjoy the top of the ship. The rest of us are not allowed on that floor. The Club established for the elite and above is a darkened room with no windows. Tried it once and at least I’m able to go to other bars for remainder of cruise. On a positive note I will not be spending much time on this ship as we have many ports of call. I’ll be spending future cruises on the Solstice class. At least I’ll be able to enjoy sky lounge and roof top without being turned away because of this caste system. Good luck Celebrity with filling up these ships after the curiosity wears off Read Less
Sail Date September 2019
We wanted a cruise of the Greek Islands and the Infinity has a wonderful itinerary to see the islands as well as Israel. The ports of call were exactly what we were looking for. Israel was a very good stop and if anyone were to ask me I ... Read More
We wanted a cruise of the Greek Islands and the Infinity has a wonderful itinerary to see the islands as well as Israel. The ports of call were exactly what we were looking for. Israel was a very good stop and if anyone were to ask me I would say Israel is very safe and well worth visiting. It was the itinerary that brought us to Infinity. I have sailed two other Celebrity ships the Summit and Equinox. Sadly the Infinity is not the equal of her sister ships. Both ships always rank in the top 10 in all categories. While the infinity is comfortable she is showing her age. The rooms and public areas are very clean even if the passengers are not leaving trash there instead of finding a receptacle for their discard. Crew does an excellent job of keeping her clean. I would not say don't sail on her as the ports of call are perfect. I have one major complaint about 1 of the ships crew. The DJ who provides recorded music around the martini bar believes that the passengers on the ship are 20 or 30 somethings and insists on playing the music in the area too loud. In four separate days I tried to get the music turned down so that one did not have to yell to be heard while enjoying their martini. I spoke to the bar tender and he accommodated that was one day. The next day the DJ was there and I spoke to him in a very calm and logical way and while he did turn down the volume he seemed to be insulted that I made that request. On another day I found a senior ship officer and complained to him about the arrogance of the DJ who worked that station. He said he would address it. On the fourth occasion the DJ was again there and again I requested the volume be lowered. Again he didn't care for my request but turned the volume down. Clearly he did not understand that the passengers pay his salary and the voice of the cruiser should speak volumes to him. While this crew member was not interested in the passengers comfort I have to say the head bartender at the martini bar was the best bartender I have ever had on a Celebrity ship. He was so attentive and accommodating giving us one of the finer moments of our cruise. Every afternoon we enjoyed our own happy hour at the martini bar. After two days he knew what we drank and with in moments of arriving at a seat had our drinks ready. He knew we always had two each night and when we finished our first he was ready with our second. It was wonderful. His service is typical of the Celebrity crew not like the DJ. Our cabin steward was also accommodating. I had two small issues with the room and one was a physical adjustment and he had it corrected by dinner time. It required the maintenance staff make the adjustment. Happy with the attention. I hear that they ruined the martini bar on the new ship the Edge. The location of the bar is poor and the allocated room is too small. Celebrity martini bar is one of our favorite features of the cruise line. It is a shame that their focus group didn't give Celebrity the correct input for the Edge martini bar. I hope they don't refresh the ships and ruin the martini bar in the process and any new ships they don't do what they did to the Edge. CruCon booked our arrangements. While other travel agents would not pass on savings that Celebrity was offering CruCon did and it was significant. I will always book with CruCon the best in the business. Read Less
Sail Date September 2019
We chose this cruise because we had a credit from a previous Celebrity Cruise where we had a problem. I liked the itinerary and despite some negative reviews about the Infinity we decided to go for it. All in all I thought it was a fine ... Read More
We chose this cruise because we had a credit from a previous Celebrity Cruise where we had a problem. I liked the itinerary and despite some negative reviews about the Infinity we decided to go for it. All in all I thought it was a fine trip. Embarkation went very smoothly and we enjoyed the Concierge special lunch. Althought the ship was far from new it was not a dump. There were some peeling areas on our veranda and the sofa needed some new upholstery but it didn't bother us at all. The crew ws really wonderful and couldn't do enough for us....especially our room steward and our dining room servers. We found the food to be good enough....there were a few items I didn't care for but all in all it was good and I didn't have to cook it which made it even better. We were able to make it to the 7:30 show after our 6:00 dinner seating so the service was pretty quick. There was a bit of a mix up on our dining time selection but it was taken care of promptly and we ended up at a table for six with lovely people. I liked some of the items in the Spa Cafe but they are now charging for smoothies unless you have the Premium Beverage Package. Luigi, the cruise director was very personable and energetic. We enjoyed the shows that we went to as well. The servers at Al Baccio and the pool bar were also very accommodating and made drinks to our taste and always had a smile. We didn't use the pool but it looked as if many people were enjoying the sunny Mediterrean weather. We used the gym on sea days and my husband did the cycling class and I did the Zumba class. We had some nonrefundable cruise credit so that's where it went but I did think the classes were a little on the expensive side at $17 plus tip. The third Zumba class was cancelled because there weren't enough people (needed 3 people). The machines worked fine and my only complaint with the gym was not the fault of the ship.....I just wish people would wipe down the machines and the weight benches after they use them. Our bed was very comfortable and we had plenty of space in the storage areas. The bathroom was typically small but the amenities were nice enough and our room steward kept us refilled without being asked. We had a Concierge room and told our steward not to continue bringing the evening appetizers as we didn't eat them. Okay now for the things we didn't like. We had the Classic Beverage Package as part of our cruise deal. Believe it or not, the Classic Package doesn't include sparking water. That is the main beverage I drink so I tried to get my package changed to a Premium Non Alcohol package but for some reason they couldn't do this. I'll bet if I had wanted to upgrade to an Premium Beverage Package that cost more they would have found a way to do it!! We only ate in the buffet a few times. The background music was really annoying and it was very noisy. There were also some passengers that forgot their manners when it came to the buffet which bothered me. We ate breakfast in the main dining room whenever we could and it was fine except it would have been nice to have something different once in a while. It was always the same menu. We ordered room service a few times when we had an early excursion and it was rather disappointing.....cold toast, forgotten items, etc. It would have been nice to have some speakers talk about the areas we were visiting as they were very historical. The only speaker I remember was talking about dogs. It seemed like a rather incongruous topic. We played Trivia whenever we could and it was generally fun except for the one crew member who was always in a huge hurry when she did the questions. Their Trivia prizes are pathetic. We met some really nice people on this cruise and enjoyed it overall. Many of the passengers were staying on for the back to back to Miami and were looking forward to some sea days as our itinerary was very busy. Read Less
Sail Date September 2019
We choose this cruise because the dates coincided with when we needed to be in florence for a wedding. The cruise ended on a sunday and the wedding was the following Wednesday so it was an easy way to kill 2 birds with one stone. We felt ... Read More
We choose this cruise because the dates coincided with when we needed to be in florence for a wedding. The cruise ended on a sunday and the wedding was the following Wednesday so it was an easy way to kill 2 birds with one stone. We felt it would be a Cliff note version of Italy with the cruise and then go to Florence for the wedding and more time to explore the Tuscan region. The service on the ship was good...both housekeeping and our waiters in the dining room were very good. However...i did not like that at the majority of the cruise, staff was always trying to upsell us to their other restaurants...a murder mystery tour etc. And I believe the food was much better with our last Royal Caribbean cruise...probably 10-12 years ago. The dining room food was just ok..) We booked one ship excursion to Monte carlo and the tour lady was very informative. However...one 4 some of the bus was late getting back to the bus (even after the tour guide preached and preached to be on time.). The tour lady kept waiting for them until finally one of our group asked her to quit penalizing the rest of us and to move on. which she reluctantly did. that was the only ship excursion we booked...the rest we booked through a private tour excursion company...way better for the price. Read Less
Sail Date September 2019
Over all the ship is average. Lame lecture circuit.. here we are in the middle of history, Jerusalem, Bethlehem, Rhodes, Malta....you would think a guest lecturer would put some spin of the past, but NO.. the only speaker missed the ... Read More
Over all the ship is average. Lame lecture circuit.. here we are in the middle of history, Jerusalem, Bethlehem, Rhodes, Malta....you would think a guest lecturer would put some spin of the past, but NO.. the only speaker missed the mark.. had several lectures on how to talk to your dog. Yes. And the turkey is on for the next cruise, too. He is a “ringer”, no way could you get this gig without payola. Shows.. pretty good. Skinny Elton singer was good.. Broadway, good too. Rest ho hum. TV.. in case you wanted to watch football of even hear the news, good luck. TV sucks. Freezes, worthless. Movies are a frighten joke. Cartoons and documentaries unless you want to pick one of a dozen pay per view at $15 each. Selection is sorry. Specialty restaurants.. the Sushi is ok for sushi lovers. Limited menu for others. I think they need to copy Nobu to be success. 25% full. Mostly empty and avoided. Otherwise it will die. QSine is a video novelty restaurant.. worthy of one visit, like a Disney animation. The good one is a Tuscan.. best choice. That’s it. Otherwise the cruise was great. Read Less
Sail Date September 2019
Never ever again will I ever step foot on this cruise company!!!! One activity every hour. For 2500 passengers!!! Boring! Not enough restaurants to feed people resulting in very long queues with a lot of angry people! Rude and extremely ... Read More
Never ever again will I ever step foot on this cruise company!!!! One activity every hour. For 2500 passengers!!! Boring! Not enough restaurants to feed people resulting in very long queues with a lot of angry people! Rude and extremely ignorant staff!!! A lady fainted in front of me and not one staff member went to help her! This ship is unsafe as the crew have no idea of what they are doing!........ oh and did I mention that when you do eat the food is no better than hospital food!. I am going to take this further and not with the cruise company as this cruise line Cleary has no interest in passenger safety and that includes food hygiene....... we even had a woman fall into the water and it took the passengers to save her...... I will warn everyone I know not to book with msc.......... very angry Read Less
Sail Date September 2019
Just returned from an amazing cruise on Sinfonia. I’ve cruised Celebrity, Scenic, Royal Caribbean and P&O and I can say MSC were fantastic. Food was absolutely delicious, the Italians know how to cook. I can only assume others have ... Read More
Just returned from an amazing cruise on Sinfonia. I’ve cruised Celebrity, Scenic, Royal Caribbean and P&O and I can say MSC were fantastic. Food was absolutely delicious, the Italians know how to cook. I can only assume others have killed their tastebuds if they didn’t like the food. Please ignore negative comments about the food, it’s simply not true. Yes the itinerary is tight but that is no surprise. Just line up and get in early for tender tickets so you are first off the ship and make the most of your time in each port. Santorini and Mykonos were both spectacular. Cabins were comfortable and roomy, I had an inside cabin. Staff were so friendly and helpful. I got calls to my cabin making sure I was happy with everything, Entertainment was fantastic too, good singers and guitarists in the lounges. Only negative was the fact you can’t get second cabin keys when you are a family sharing two cabins with children. This is very problematic and frustrating. Read Less
Sail Date September 2019
Just returned from this cruise. We booked this primarily for the itinerary as, even though we’ve cruised quite a bit, we had not visited any of the ports on this cruise save for the departure port of Corfu. We also booked to get an ... Read More
Just returned from this cruise. We booked this primarily for the itinerary as, even though we’ve cruised quite a bit, we had not visited any of the ports on this cruise save for the departure port of Corfu. We also booked to get an experience of Marella’s move to larger ships, with the Discovery being the biggest we have cruised on to date. Overall the cruise was very good. The facilities on the ship are well documented on the Internet so I won’t go into too much detail, suffice to say they were of a high standard. A few pointers for potential Discovery guests and also the good and not so good points: Good: The staff were superb. Quick to serve, helpful and smiling. I did get to have a chat with the Master of the ship, Captain Chris Dodds, and it was apparent that he was proud of the ship and his staff, justifiably so. The entertainment crew were the best I’ve seen and the Broadway lounge is big enough and well equipped enough to allow spectacular shows to be delivered. All inclusive allowed beers and wines to be on draught in the self service restaurants so you could help yourself. As a consequence you weren’t having to wait to be served to have a drink with your meal. When going into the Broadway lounge for the evening show, drinks were served as you went in so you weren’t having to order a drink once in the lounge. This meant you able to watch the show without people waving their cards at the waiting staff and the staff having to serve drinks in the dark. The Galley 47 restaurant serves Italian dishes and was very good. I used it twice and was very impressed. My jury was out about all inclusive. I considered that that this did not allow the possibility of enticing offers for drinks packages etc for early bookers (which I have used before) but I’m beginning to change my mind. The way that some people went mad at the buffet meant that they have some of my share but, nevertheless, all inclusive allowed me to budget with confidence. Not so good: During our cruise, the main restaurant opened for waiter served breakfast at 07:30. For guests going on organised tours this did not generally give sufficient time for breakfast before the tours commenced. Hence these guests had to use the self service on deck 9, the result of which the self service got unnecessarily busy. This may be a bit unfair. The food was excellently prepared and served. I could not fault it but...... it was a bit safe. I though we could have had a bit more of the Mediterranean flavour. “Tailor the menu to the venue” so to speak. No criticism of the way the food was delivered but more Med, less English would have been my preference. Marella provide all guests with the opportunity to download an “app” which connects to the ship’s Internet (at no cost) and provides details of your on-board account, what’s going on, excursions, where to eat, etc and is, overall very useful. They also still produce the “Cruise News” paper which is left in your cabin during the evening turn down. The problem I encountered is that the itinerary on the “app” and the “Cruise News” didn’t always match up so you still ended up at Destination Services or Reception to verify the precise details. Just a bit of co-ordination needed for what was otherwise a very useful facility. Nothing to do with the actual cruise but I was seriously stitched up over the price, with the possibility of saving almost £300 for the same deal if I’d timed it right, having been enticed to book early with a discount code. I did write to Marella head office (as a long standing and loyal customer, of 20 years if you include Thomson), but my loyally and my comments were dismissed as “bad luck”. Marella/TUI didn’t even bother to respond using the same medium as I did, rather just an e-mail. Itinerary: Good (Santorini apart) and I’ve glad I’ve been. Santorini is too crowded and you end up watching out for the next gap in the crowds rather than enjoying the island. The cable car had a two hour wait to descend so I had to use the steps, past the ill-treated donkeys and horses, tied up with no water, one passing you every so often with a selfish tourist on his back, just so he can tell his mates he took part in the Santorini tradition (don’t use them please). In summary: This was our seventh cruise with Thomson/TUI/Marella and I do detect a change in the target clientele and company’s philosophy. Absolutely nothing but praise for the experience I had, but Marella’s move to larger ships, the subsequent escalating cost to support the all inclusive packages and the dismissive way I was treated by head office may cause me to investigate alternatives. Finally, one area that doesn’t get mentioned very often, my local TUI office (Newark-on-Trent). The staff in there are excellent hence I use them rather than the Internet. I pay a small premium but it’s worth it for the assistance I receive during booking and should I need to book any excursions or have any queries regarding my holiday. Well done to them. Read Less
Sail Date September 2019
This was our first cruise and was all we imagined and more. The ship has loads of character and yes there us some vibrations but I found it relaxing. The staff and food were fantastic. We could not fault anything. Our room steward Fernand ... Read More
This was our first cruise and was all we imagined and more. The ship has loads of character and yes there us some vibrations but I found it relaxing. The staff and food were fantastic. We could not fault anything. Our room steward Fernand was great and mad us several towel sculptures which I loved.I know it's not for everyone but we are now looking at our next cruise. We visited Malta which was beautiful and we would go back to. Sicily was ok but only as we did a trip to taromina as Catania looked terrible, graffiti everywhere. We loved Argostoli in Kefalonia and would go back there. We had a tender to shore which was very good. We did a trip to Alberbello when docked in Brindisi which was beautiful. Kotor in Montenegro was absolutely stunning and not to be missed. Looking forward to exploring Croatia for our week now. Read Less
Sail Date September 2019
As soon as we stepped on the ship we really liked it. Everywhere is light, bright and airy. Our cabin was 1130 right at the back and was very quiet. The cabin had more storage than we have ever had before and the bathroom was clean ... Read More
As soon as we stepped on the ship we really liked it. Everywhere is light, bright and airy. Our cabin was 1130 right at the back and was very quiet. The cabin had more storage than we have ever had before and the bathroom was clean and bright with a good shower, always plenty of hot water. The bed was very firm which were great for us and the balcony was a good size. We mostly ate in Latitude or Vista and never had a bad meal nor did we have to wait long. Liked the Nonnas pizza restaurant for lunch and also the Beach Cove where they did hot sandwiches and a salad bar etc. There was also Scoops which did delicious Italian ice creams. We didn't try the pay restaurants as we didn't feel the need. We thought the shows were very professional and loved them all bar one but you can't please everyone. Liked The Beats resident group but weren't keen on The Vibes (the backing was too loud and you couldn't hear the singer very well, on one occasion she sang with The Beats' backing group and she was much better) We loved Danny and Jack who I think were called Swing Pin. There were also other good musicians around the ship. We thought the entertainment in the Squid and Anchor was very poor so we went up to Indigo where it was a lovely atmosphere. The service on the ship was fantastic, all the crew did a great job. We had lovely cabin stewards, Iyoful,Dindo and Jose who were so polite and always asked if everything was okay. The ports of call were all very good and the weather was mostly kind to us. Read Less
Sail Date September 2019
This was our 15th cruise on our 5th different cruise line (Celebrity, Carnival, NCL and Holland America). We’ve always liked Royal and went on this ship in February to the Caribbean and wanted to do a Mediterranean cruise. We flew ... Read More
This was our 15th cruise on our 5th different cruise line (Celebrity, Carnival, NCL and Holland America). We’ve always liked Royal and went on this ship in February to the Caribbean and wanted to do a Mediterranean cruise. We flew from Canada the week before the cruise and spent three days in Munich and then four days in Rome. Took the train to Civitivecchia the morning of the cruise and started walking to the pier with 8 other cruisers. When we couldn’t find out how to get there, we realized we had to get on a port shuttle bus to take us to the cruise shuttle buses to take us to the terminal Very confusing port with insufficient signage to tell people how to get to the ship. Embarkation – Once we got there, the embarkation was very quick and smooth. Food – the food was very good everywhere, especially in the Windjammer. We didn’t go to any specialty restaurants as I found the food in the buffet and the dining room was great and had lots of variety. Ship – the ship is really nice. I like the layout of the Radiance class and have been on Radiance, Brilliance and the Jewel. The adult solarium pool is very relaxing and the outdoor pool is nice too.. I got a coffee card and had a special coffee (latte, cappucino) almost every day. Ports – we liked all the ports but Malta and Santorini were our favourites. I hadn’t heard much about Valetta but it was beautiful, clean, picturesque. We did a Segway tour and it was a blast. Entertainment – we don’t usually go to the shows but I found the one or two that I went to were as good as any other ship. Summary – Overall, I found the cruise to be great in every way and the itinerary (especially Malta) was everything we hoped it would be! Read Less
Sail Date September 2019
This was our first, and last, cruise with MSC. Having been on MANY cruises from the US to many different ports including international ports, this was a great disappointment. The food was below our standards in dining room as well as ... Read More
This was our first, and last, cruise with MSC. Having been on MANY cruises from the US to many different ports including international ports, this was a great disappointment. The food was below our standards in dining room as well as buffets. Often times it was barely warm and the taste left a lot to be desired in comparison to Royal Caribbean or Celebrity Cruises. The entertainment was mostly a waste of time. We spent more time on our balcony than anywhere on the ship. In all of my years pf traveling, never had I encountered so many rude people onboard. Lots of physically pushing, shoving, and making fun of others. The embarkation was not well organized at all, unless you spoke their language that is. The best part of our cruise was returning to Bari and the wonderful lady who cleaned our cabin. She was super nice and the only blessing on the ship for me. My travel companion enjoyed the spa features as well. Everything else was below our standards and a waste of money. The excursions were rushed and poorly organized. Very little time left to explore or shop. One tour guide was extremely rude to several passengers and yet nothing was done about it. One port was understandably canceled due to weather. The second port had an excursion cut short due to a strike with the bus company. When we complained and asked for a partial refund, it was denied and replaced with a bottle of wine and plate of snacks. We don’t drink at all and don’t eat caviar and the like. The excursion to the hidden beach and caves was not depicted accurately. The beach was a stoney area with a sign of danger - falling rocks. The cave was barely big enough to get a small boat into it and lasted less than 5 minutes. I have been in many caves that were far more interesting and had a lot to look at. This was a rip off! I would not recommend this company to ANYONE! WB Read Less
Sail Date September 2019
My wife and I decided to cruise for our 25th Wedding Anniversary. We chose MSC for the location. We were lucky to spend 2 days in Venice prior to departure which was amazing. Firstly having read reviews I see a lot of negative reports ... Read More
My wife and I decided to cruise for our 25th Wedding Anniversary. We chose MSC for the location. We were lucky to spend 2 days in Venice prior to departure which was amazing. Firstly having read reviews I see a lot of negative reports on what appear to be unreasonable expectations of the staff. One reviewer using words like “our demands were not met” I didn’t realise it was a dictatorship !! Staff- Wonderful people. Multi lingual. This is an Italian company the staff are from all over the world. If you smile or engage them you get the same back. They work hard but efficiently for your enjoyment. Take some time to speak to them. They are wonderful people with great life stories. Remember they are at work just like most of us do, we all have off days. The food was good. Catering for 3000 people from 6am-11pm is a challenge. We ate in the restaurants. Table served by waiters. The dinner choice was excellent and we made good friends. Staff were very attentive and it felt like an intimate dinner party with fine dining. Potions aren’t big but good quality. If you prefer quantity the Buffett will deliver for you. Didn’t eat enough times to share a balanced opinion but there is huge variety. The drink service is slow but the place is busy. The entertainment was perfect for us. A 30 minute show in the royal theatre. Fantastic performers and quality production. There was live music in every bar more background but variety. We didn’t venture to the nightclub. Out cabin was near the front with a balcony. Perfect room, great views and Olivier was very efficient. We didn’t spend much time in there due to the quality of social areas. The ports were as expected. I’ll leave you to decide. We did not make Katakolon due to weather. MSC excursions are expensive. We were advised by others to do Hop on Hop off buses. We didn’t but on reflection should have around €20pp. We did two MSC trips to Athens and Santorini. The drinks package we had has been changed now. It’s worth doing if you enjoy a drink especially during dinner when your glass is continually topped up !! Over all we loved it and it would take some beating. We will use MSC again and recommend Read Less
Sail Date September 2019

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