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22 Helpful Votes
Sail Date: May 2017
I have sailed many many times on Princess and would recommend them HIGHLY ...until now! WOW! I will say, the ship is brand new, in great shape and my bed was upgraded from the usual hard mattress-- but that is where the nice comments end. ... Read More
I have sailed many many times on Princess and would recommend them HIGHLY ...until now! WOW! I will say, the ship is brand new, in great shape and my bed was upgraded from the usual hard mattress-- but that is where the nice comments end. The ship layout, staff and attitude is catering ONLY to an Asian guest-- and I am not even sure they were thrilled. Good for you if you are Asian and choose this ship, but if not, prepare to be underwhelmed if you loved Princess cruising. You would think that with a new ship they would have their A team as the staff -- um, NO...everyone from the Cruise staff to the room stewards were less than enthusiastic and made no effort to make you feel like a welcomed guest. The bars and restaurants all close early and the usually wonderful bar staff is no where to be found in common areas. My love of that staff ( and the tips to prove it) are usually a HUGE part of my bill, NOT the case this time. If you could find someone, again, there was little interest in service. If you like the cheesy, but fun Skywalkers lounge -- well, you will instead be treated to a DJ under lots of light in the VERY chlorinated smelly indoor pool area - such a lousy replacement. There is lots of space used for private Kareoke rooms, that cost $12 extra per hour /per person and were not used at all on this cruise. They do offer you one free drink, which is nice a useless if you have the drink package. It also had no staff around ( because of the lack of guests I am sure) so it was hard to even find out those details. The food was another MAJOR let down on this trip. We host dinners in the Crown Grill and it was horrible. Normally the steaks, presentation and service are beyond worth the extra money - um, NOT THIS TIME. It was laughable how bad it all was and so embarrassing for those of us who raved about it to first time cruisers. again -- I used to love this and now, just still so frustrated by the lack of effort by anyone on this ship. I also had a dinner at the new Harmony / Cantonese restaurant and that couldn't have been more bland and again -- so not worth the extra money. the food at the cafes were okay, but took a lot longer than usual and again -- the staff just seemed ho hum. The meals in the dining rooms were also -just okay, not really worth getting dressed for if you were expecting nice people or service. If you like to exercise, the gym is nice, but if you want to walk, good luck, there is not a level where you can walk around the ship. it is all reconfigured and the "walking path" is about 25 feet long....so you can get lots of laps in if you are super lazy. We had several first time cruisers with us and it just wasn't a great experience. As I said before, I always looked forward to my Princess Cruises, but I will be looking at other lines. Which is sad. Read Less
9 Helpful Votes
Sail Date: April 2017
Majestic Princess is by far the worst cruise ship we have ever been to!! we're a family of 4 traveling, 2 kids under age of 7 and 2 adults. ISSUE #1 the minute we walked into our room, it had this fishy rotten smell in the ... Read More
Majestic Princess is by far the worst cruise ship we have ever been to!! we're a family of 4 traveling, 2 kids under age of 7 and 2 adults. ISSUE #1 the minute we walked into our room, it had this fishy rotten smell in the room. My wife noticed it at first, she contacted the front desk staff, they assured us that they will shampoo and add air freshener to the room. we were very surprise as this is a brand new ship and this shouldn't be the case! we went out to dinner, came back and the smell is still the same. we complained again and again for 4 days. the 5th night they finally got a technician who stated that they have a leak on one of their pipes which caused the smell. they decided to move us in the middle of the night on our 5th day to another room that was empty since the family that was suppose to be in there didn't board in the ship ( the other room was empty from day one, but they didn't buzzer to offer it to us from the first day). unfortunately this room only accommodate 3 people, and we're a family of 4, so their resolution is to add 2 mattress on top of each other to accommodate my 4th child. It wasn't safe for my child to sleep there, so he slept with us in our bed, but the front office staff had no other choice for us. ISSUE#2 We paid for 4 passenger in the room, 2 adults and 2 kids. As we get to our room, it has one queen bed and a twin that accommodate one child only. we were told the fourth bed suppose to be lowered down from the ceiling and it was not safe for my 6 year old to sleep in it. we booked the room to accommodate 4 people, but didn't provide the service we paid for. my other son had to sleep with us on our bed which was not comfortable at all. The kids club activity is very very boring and it's very well unorganized. it's mostly centered around 2-3 years old, my 6 year old was so bored in there as there was no activity for his age. This is supposed to be a brand new ship, but two of the elevators were out of service at least in two different occasion during our 7 night stay. This is most definitely not a kid friendly cruise. and also in my opinion not a family friendly either. They have a lot of issue among their customer service staff, their communication is horrible and so is their follow ups. they don't seem to know what they are doing at this ship. My family would never travel Princess cruise again! I had a much better experience at MSC Cruise. Read Less
5 Helpful Votes
Sail Date: December 2016
I was on the Queen Elizabeth just before Christmas. Embarkation was excellent. However nobody greeted you on the ship and no welcome drink. I found the cabin and it was ok. Had a wander around the ship and it is a stunning ... Read More
I was on the Queen Elizabeth just before Christmas. Embarkation was excellent. However nobody greeted you on the ship and no welcome drink. I found the cabin and it was ok. Had a wander around the ship and it is a stunning looking ship. Headed to the Lido deck for a damp sail away and was given a flag to wave for the filming of the ships dvd and the crew tried to get the music system to work but the speakers had feed back through nearly every song and a crew member shouting at us to look happy and wave our flags, no live band so less than a one star sail away. only stayed a few minutes and left to go to the Lido for evening meal. Lido food was poor both in quality and selection, same selection every day. if you like cold meats or salad great but anything else was one star. this applied to breakfast lunch and evening meal all through the cruise and why is the buffet split in half with some food in one room and other food in another? a very strange layout. the bar staff throughout the ship are 5 star and so are the musicians through out the ship but they are one of the only 5 star things on the ship. the theatre is nice but no drinks served, guest acts were all 5 star but I would not give 1 star to the dancers as no story to what they did and as for the singers it was just torture to listen to the one cunard singer who could not sing and shouted to drown out the other singers. Afternoon tea was nice with a little music but the waiters were less than 1 star, ask what the sandwiches are and you would get rolled eyes a sigh and a briefly mumbled description of each filling, Officers and front desk were just rude, very rarely would you see an officer and if you did they would not speak and one I met a few times walked fast down the corridor not speaking and getting everyone to move out of his way. on the third occasion I decided to play chicken as being built like a overweight rugby player I thought he might move but no I side stepped at the last second to avoid crashing into him as no way was he going to move for anyone. seems Cunard officers have no manners. We were told to keep our tv tuned to a channel to hear announcements from the bridge and you might as well as the channels are awful and the only good channels are not in English, strange for a totally British experience ship you get foreign tv, foreign power sockets (only 1 British 4 foreign) and pay in dollars?? on one day I had the t.v. on and was getting ready to go out from the ship and heard announcements about medical emergency on deck 5 etc then left to go to the lift I entered the lift pressed for the lower floor to disembark and held onto the handrail in the corner as I don't like lifts having claustrophobia, its a good job I did as the lights went out and the lift dropped then stopped suddenly then dropped again then stopped suddenly and a sign in the darkness said leave car immediately, how are you meant to get out of a car in the dark with the doors shut?? I found the phone and a voice shouted at me are you crew I said no and the lift moved and the doors opened, no sorry or are you all right. later found out it was a drill and announcements had been made in public areas not to use the lifts but not in cabins so I went to front desk and complained and was shouted at for not hearing the announcement and using the lift. if I had not been holding the rail tight I would have fallen and hurt myself I dread to think what would have happened to some of the more elderly passengers, the drill was done at the time the trips were due to leave and therefore stranding many elderly passengers who could not get from the top of the ship to the queens room to catch a shore excursion so if you want to hear safety announcements I suggest you sleep and live only in public areas, don't complain as you will be shouted at in public, but my main suggestion is to sail on a different ship. I complained to Cunard on getting back and they sent me a small hamper that failed to arrive till I complained again. A great ship ruined, such a shame. p.s my family were on the cruise before and said it was just the same. Read Less
4 Helpful Votes
Sail Date: November 2016
Worst cruise out of 7 that we have been. We'll start with the food in the restaurant 1/ Black hair in the food on 1st night (for the wife),2/ Black hair in the food again a couple of nights later(for the wife).3/Chicken not cooked ... Read More
Worst cruise out of 7 that we have been. We'll start with the food in the restaurant 1/ Black hair in the food on 1st night (for the wife),2/ Black hair in the food again a couple of nights later(for the wife).3/Chicken not cooked PINK in the middle-No,No!! 4/ food cold a lot of the time had to send it back often. 5/Appetiser-lamb skewer cold-sent it back. 6/Veal shank 2 small pieces of meat in it, rest gristle & bone, would not give it to a dog.7/Eggs not cooked properly in the morning-still clear(white).Waiters & maitre D very helpful not their fault but the kitchens. Buffet -1/ Burgers horrible.2/ Cold fries all the time- had to wait for hot ones.3/ Most food cold & unappetising ok if you like pizza & pasta every day.4/ fried eggs straight from the kitchen cold. Deck 13 - Big screen - NO films at all for 24 days only stupid adverts - why? - was told we would have to buy them EH!! what a waste of money. Deck 14 - No drinks , no waiters 2-3 hundred on deck - was told by waitress they are only 2 of them & they just do the 13 deck. Customers & company missing out. No disembarkation meeting was told by a matter of fact receptionist it was yesterday, was not told about it nor were any other Brits. Management often off hand & could not sort out problems. No taxi to take us to the hotel in Barbados, cost $25 for a private one. And so it goes on & on & on Was offered 10% discount & £50 on another cruise, don't think so!! Read Less
12 Helpful Votes
Sail Date: November 2016
We will never travel on Oceania again. Rampant sickness -- the previous sailing of the Marina also had sickness involving the crew and passengers. It carried over to our cruise. My wife was violently ill for more than 18 hours. The ... Read More
We will never travel on Oceania again. Rampant sickness -- the previous sailing of the Marina also had sickness involving the crew and passengers. It carried over to our cruise. My wife was violently ill for more than 18 hours. The response from the medical center was terrible. My wife never saw or spoke to the doctor, who nonetheless prescribed a course of treatment that involved taking antibiotics that had the same side effects that she was already experiencing. The nurse could not have been more dis-interested, except to make sure that we were quarantined. Oh yes, and please sign these releases authorizing Oceania to charge you for the medical services even though the nurse told us that the costs would be covered by Oceania .... and please sign this release authorizing Oceania to release medical and other information to such organizations as the FBI (I am not making this up!!!!). I refused to sign. Poor service -- a waiter in one of the restaurants made a sarcastic and demeaning comment to my wife when she was inquiring about a menu item. It ruined our evening and we ended up leaving the restaurant and eating elsewhere. Dealt with Reception Services on 3 separate occasions. First expressed concern about being charged for a particular service, given assurances that it would not be charged, then having to deal with them to get it removed from our bill. When my wife was ill I went to the medical center (closed of course!), then read the sign that said go to Reception Services if an emergency. Reception Services response -- "we are not medical people, wait until the medical center opens up and get in line". Why have a sign that refers you to Reception Services for help if no help is available? Because we believed that the ship remained unsafe (sickness continued to grow in numbers), we decided to leave the ship at the next available port of call after quarantine was lifted. I was presented with a bill that included payment for shore excursions that were part of the original cruise package, including ones that we were not able to take because of quarantine and ones that were scheduled after we left the ship. I was also charged for other items that were not supposed to be included. It took some effort to have them removed, but not without "attitude" on the part of the Reception Services staff. Poor Communications It was difficult to get information about what was going on around the ship with the sickness. There was both the "official" announcements and the information provided by individual crew members. The information from crew members proved to be more reliable (the "official" announcements only gave the bare information and only what they wanted you to hear). Some services were "temporarily closed", but in fact never opened. Even Poorer Response When we told them we were getting off the ship because it was unsafe (because of the sickness) we asked for compensation. We were referred to "Guest Relations" in Miami. What a joke that is. Guest Relations does not talk to guests. You have to write them and they will get back to you within 3 weeks (maybe). Well, it took a lot longer than 3 weeks and of course the response was we will give you the equivalent of 2 days cruise credits so long as you use them in the next 12 months. Everyone who was affected received a letter from the ship's Master with this offer (except us of course). In short, we paid good money, and Oceania offered us something of no value in return. Oh yes, it took more than 7 weeks before anyone even offered an apology. Read Less
18 Helpful Votes
Sail Date: October 2016
We really did not expect this. The Italians were noisy, water was only available when the buffet lounge was open. We had to buy water otherwise. Nothing on the ship is for free. Even when we wanted to play table tennis we had to pay for ... Read More
We really did not expect this. The Italians were noisy, water was only available when the buffet lounge was open. We had to buy water otherwise. Nothing on the ship is for free. Even when we wanted to play table tennis we had to pay for it. The gym is quite small, so if we wanted to gym and it was full we had to wait for machines.Our trip to Istanbul was cancelled so was the Mykonos port cancelled. The cling on showers, the small cabins. Although Athens was nice we spend three days there, while in other ports we docked 8 o'clock in the morning and sailed again at 14h00. We had to upgrade and pay for an excursion, because there was not enough English speaking people. Do not doe excursions! It is a lot cheaper by bus or by taxi.The shows were not in English so as South Africans we could not attend it. We sailed with Royal Caribbean in the past and Costa does not compare at all! Our cabin attendant was excellent! This was the only nice thing I can say about our trip. This was money well wasted Read Less
8 Helpful Votes
Sail Date: October 2016
We choose this cruise to celebrate our 10th wedding anniversary, we decided to take our kids (both adults) along and make it a family holiday. We had taken our first cruise with Thomson's on the Dream so as we knew the ship we ... Read More
We choose this cruise to celebrate our 10th wedding anniversary, we decided to take our kids (both adults) along and make it a family holiday. We had taken our first cruise with Thomson's on the Dream so as we knew the ship we didn't anticipate any problems. OHH HOW WRONG WERE WE!! Our problems started on the 2nd night of the cruise. After the usual first day of travelling and the excitement of exploring the ship, showing the kids about we had a late night and got to bed around 12:30am so no problems. Next night we were tired and decided to go for an early night. We went to the cabin around 9:00pm and then it started. Our cabin was right below the Medusa lounge we could hear the entertainment, we went to reception and got some ear plugs, this didn't help, however we watched TV for a while then just after 12:00am the entertainment stopped and got to sleep. Next night the showcase staff were on in the Medusa lounge we thought they were coming through the cabin roof, it was a nightmare the cabin was shaking with the dancing the music was so loud we could hear everything they sang, the banging on the floor from the drummer was so bad we had to sit with ear plugs and the TV full volume and we still could hear the noise from above, this went on again till just after 12:00am. Next day we spoke to one of the Officers, Craig Fischer, about moving cabins, only to be told that the ship was fully booked, he then went onto tell us that this happens every 3-4 weeks and there is nothing he can do as it is head office who takes the bookings and fills the boat, it is him who has to allocate the cabins and we were just one of the unlucky ones. He then offered £100 on board spending, which we refused as we thought this was an insult. The next two nights we had to stay up till after 12:00am. The last night of our nightmare was the icing on the cake, 12:00am still awake(entertainment playing) 1:00am still awake(kids running about the dance floor), 1:40am still awake (kids still running about the dance floor) we phoned reception three times to be told it will finish in 5 minutes, they would not send anyone to the Medusa to stop the kids running about. We finally got to sleep around 2:00am, we had to vacate the cabin before 8:00am. Thomson's sell this cabin to customer's knowing the problems it can cause. They allow people to waste money on what should be a good holiday that they have worked hard for and saved money to pay for. TIP for Thomson's management. SPEND SOME MONEY AND GET THIS CABIN SOUND PROOFED. Read Less
16 Helpful Votes
Sail Date: October 2016
We chose this cruise to celebrate our wedding anniversary. We have been on other cruises but not this cruise line. From the beginning it was disorganised in every way, no information was given about anything and we spent most of the ... Read More
We chose this cruise to celebrate our wedding anniversary. We have been on other cruises but not this cruise line. From the beginning it was disorganised in every way, no information was given about anything and we spent most of the holiday queuing!! After standing in about 9 queues and finally boarding the ship we were sent to the cafeteria as our cabins were not ready. There was no organisation and there were not enough seats to accommodate all of the passengers who had boarded, people were walking around with plates of food and nowhere to eat. We were asked which sitting we wanted for our evening meal when we booked the cruise and we opted for 2nd which we were told was 8.30 however they changed this to 9.00pm. The dining experience was awful, the food was cold and quite honestly would not feed a budgie!! the only good thing about it was our waitress who tried her best to cater for us. We were charged 9 euros each a day for service, some people refused to pay this as the service was so bad. The cabin was clean and the bed was comfortable but the impression we had was that they had got your money and were not interested in whether or not you got a good service. It was all about getting you to spend more. This has been an expensive mistake and we will certainly research other cruise lines much more thoroughly before booking another cruise. Read Less
8 Helpful Votes
Sail Date: September 2016
A comprehensive review of OUR HAL EXPERIENCE on the 09/28/16 Oosterdam 12nt Mediterranean Dreams cruise follows. Summary: With the exception of the two very negative experiences, our overall HAL cruise experience was nothing out of the ... Read More
A comprehensive review of OUR HAL EXPERIENCE on the 09/28/16 Oosterdam 12nt Mediterranean Dreams cruise follows. Summary: With the exception of the two very negative experiences, our overall HAL cruise experience was nothing out of the ordinary. I highly recommend reading through all of our experiences listed, while paying special attention to the deal breaking experiences detailed at the end of this review. This was our 34th cruise, 7th and LAST on HAL. The people, both staff and guests were a good bunch, we met new people and made some new friends. The itinerary was decent and the aspects of some ports, as well as this cruise experience, were better than others. For those who are concerned only with QOS (quality of service) and food, this cruise was par for the course with HAL. Due to our belief in the HAL brand, we paid a small premium, a bit more than we usually would, to go on this cruise. Unfortunately, the faith and trust which had been built over years in the HAL brand, was quickly obliterated in a matter of three weeks (one post cruise). In essence, terrible decision making by HAL ship side management and shore side executive management, ruined our cruise experience and earned (the hard way) a trifecta of terrible ratings in Overall Rating, Onboard Experience and Value for Money. If I could give a negative rating in these experiences, I would. Embarkation: Poor and mismanaged - slow, long queues. Service: On par for HAL, friendly and excellent. In particular the cabin stewards, bar and lido staff. Food: The Dive-In burgers, all beef hot dogs and taco bar were a nice alternative. Breakfast, Lunch and Dinner: In the Lido Buffet was very good; the staff and management were most accommodating to our needs. Port day lunch included a pasta bar, tasty sushi rolls and Asian dishes. Main Dining - never bothered due to queues and the variety and quality of the food being literally identical in the Lido. Entertainment: Average at best - The BAND is gone? BBKing and the Ventriloquist Magician were excellent; New dueling pianos, meh. Sing around single pianist was better; Shows, not very good. Enrichment Activities: Average, the computer classes were a nice touch. Family and Children: Not applicable Fitness and Recreation: Clean and average; pools, jacuzzis, free men and womens locker shower, gym and dry sauna. Public Rooms: Average - On average, a mostly orderly ship. Ports: Average - see detailed review below Shore Excursions: Not applicable Disembarkation: Poor - swift and merciless. Fastest we have ever been given the bums rush. Hundreds were awaiting buses, shuttles and cabs, many with reservations for a hour or two later. Cabin Review: Excellent, see details in optional review below. Port Reviews Venice: Romantic, but expensive. Buy a vaporetto pass and validate it before riding. Visit Venice, stay and eat on the Lido. Sarande (Albania): Quaint beachfront esplanade. The best and least expensive "greek" food (15E for two) on this cruise. Kerkira (Corfu): Scenic historic city center and park walks await. Katakolon (Greece): Waterfront, two streets, four blocks of shops. Olympia ruins and Giorgio's Bike Bar ride await. Nafplion: Trendy beach front, downtown and exhausting bay fortress walk await. Athens: Best Duty Free, Parthenon and Acropolis ruins await. It's a big city. Mykonos: Quaint is now over commercialized, Big money bought out the independent's. Iraklion (Crete): Historic city center now glorified brand name outlet mall. Knossos Palace ruins await, big AM queues, empty after 1PM. Santorini: Take the funicular, beware of queues, avoid donkeys. Overrun with small shops. Naples: Capri, Sorrento, train to Pompeii, Herculaneum ruins await. You must be cautious, a young couple was victimized. Do not get on a bus or train without a validated ticket and announce the fact. You will be legitimately fined or caught in the typical Napoletano "we are the police" scam. Pick pockets, purse, phone, camera and jewelry snatchers galore. If you value it don't bring it ashore. As for your bank card and getting cash, do not use the ATM's. Theft of cash, identity, card eating ATM's and non dispensation of cash, while debiting your account are common here. Rome: Nice beach at port of Civitavecchia. Take train to Termini station, see the Colosseum first. Like Naples, it's the big city, beware. Negative experience #1: The Petri Dish Experiment We gave ample monetary consideration in the form of time off, airfare, transfers, excursions and the cruise itself, only to be subjected to a lack of hygienic common sense or a virus known as stupidity on the part of HAL ship side management. To be clear, in 34 cruises taken over a 50 year span, I have never been exposed to such unsanitary conditions and unhygienic practices. In 34 cruises, 31 ships, 9 lines, 122 ports, this was the first time I have contracted any type of illness on a cruise. Many were afflicted as witnessed by multiple conversations with passengers and crew who were impacted and aware of the situation. Aside from the "hacking" going on all over the ship, outbreaks of diarrhea and influenza were brought to my attention by several crew and passengers in the know. Two passengers made the unsolicited comment which I cannot take credit for, "this ship is a floating petri dish". Some of HAL's guests suffered, my wife and I to the tune of 14 days of downtime, misery and inconvenience from influenza (including the last 6 days of the cruise, hence impacting our overall rating and onboard experience). Whether HAL violated CDC health regs is beside the point, as their wanton lack of common sense, ultimately violated their guests trust. The cause? In the prior 33 cruises, I have never seen beverages or ice dispensed in such a haphazard fashion. From the beginning of the cruise, the non touch ice beverage dispensers in the Lido buffet were occasionally non functional, i.e. did not dispense ice or water. When they were functional, unprotected pitchers were often positioned on the drip tray blocking their usage, forcing unnecessary manual usage of make shift ice chests and pitchers. Rather than no touch, the process required a minimum of eight full hand to surface contacts on three different surfaces; chest lid; ice scoop; pitcher. In addition, the ice chest was compromised by the complete insertion of a hand during the scooping process. These conditions were mysteriously allowed to persist for the duration of the 12 night cruise. An email to the Office of the CEO and President at HAL, solicited the following response. "Interestingly enough we had our public health specialist on board this cruise. Non-touch beverage/ice machines were functional during the cruise and not disabled as suggested. There was no outbreak of influenza or diarrhea as suggested. We are not in a position to provide you with a monetary refund." The above response from HAL's Office of the CEO and President (Stein Kruse and Orlando Ashford) shot a clear message across my bow regarding the complaint. Their "Special Advisors" denied all circumstances and issued a complete refutation of my on board experience. The response which in essence called me a liar is so many words, left my family feeling cheated, deceived and lacking any future trust in the HAL brand. We also copied Arnold Donald the CEO of Carnival (Kruse and Ashfords boss), and never received any response. If you think that's the end of this story, sadly it only gets worse. I thought paying to unsuspectingly participate in a covert infectious disease or immunization program, was hitting rock bottom for HAL. Not even close, after reading below, plunging to new depths with U-boat Captain Lehmann-Willenbrock (Das Boot) will seem like a step up from HAL. Negative experience # 2: Terrorizing The Guests We had the extreme displeasure of witnessing a family of six with toddler, having their twelve night vacation completely ruined by HAL's front office and immigration administration. Some one in HAL's shipboard administrative office spotted a clerical error on a Visa, measured in mere hours and decided to flex their authoritative muscle in threatening to throw the mother of the toddler off the ship. Shortly into the cruise, HAL staff informed the family that the mother must debark the ship, a night prior to the cruises termination in Rome. HAL claimed that the mothers Schengen zone visa would terminate during the family's privately arranged post cruise transit to the Rome airport. The following day, HAL claimed the administrative error or visa oversight had been resolved. The next day, HAL staff reversed course again and like Schettino's Costa Concordia ran aground, insisting that the mother would have to debark in Naples. The husband made continued attempts to appeal to common sense. After a long weekend, the husband finally put his foot down and informed HAL staff that they would have to "physically remove" the whole family from the ship, along with their possessions. Magically, HAL staff finally "resolved" the administrative "problem" with "port authorities" and said all was well. The emotionally wrought disruption of this families vacation by HAL was unconscionable. Worse yet, for nine out of twelve nights, we watched this poor family being held hostage and terrorized by HAL's administrative Yo-Yo's (not ok, ok, not ok, ok) as they whimsically waved the sword of Damocle's over this poor families heads. Sailing with distemperate Captain Queeg (The Caine Mutiny) would be a step up from HAL. HAL administrative staff exhibited a complete lack of common sense and misguided application of policy and authority. Paying to be a guest, then being held emotional hostage, replete with psychological torture, redefines hospitality and service as well as taking it to new depths. This is how HAL treat their paying guests? Perhaps HAL should change their name to SSC or Stockholm Syndrome Cruises? Being Christian Fletcher and suffering the harsh punishment, criticism and abuse of Captain Bligh (Mutiny on the Bounty) would be a better fate. At the end of the day, apparently no one in HAL management ship or shore side has ever read Conrad Hilton's BE MY GUEST. In hospitality and service, misrepresentation should not be rife, with "caveat emptor" as the maxim of the day. HAL sure seems to have taken this to heart, as they apparently have forgotten about their most important resource, the customer. HAL is in the hospitality service business, at least that is the rumor which their hygienic practices, shipboard administration and post cruise customer service rapidly dispels. HAL's shore side upper management attitude and lack of customer satisfaction in problem resolution has left this formerly satisfied customer feeling like, sailing with Capt. Jack Sparrow on the Black Pearl (Pirates of the Caribbean), would be an upgrade from HAL. In an effort to deny reality and just recompense, I shudder to imagine what HAL's professional deflection tactics and denial system aka "wall of non stick voodoo teflon" at the Office of The President and CEO, might cook up and attempt to serve future victims. Because of late, that is exactly what the HAL experience left us feeling like. Caveat Emptor. Read Less
5 Helpful Votes
Sail Date: September 2016
This was my 12-13th cruise and we had heard that HAL was among the best -- we found them among the worst. Poor, absent, on the verge of unfriendly, service; room steward constantly complaining about being overworked. Truly awful, ... Read More
This was my 12-13th cruise and we had heard that HAL was among the best -- we found them among the worst. Poor, absent, on the verge of unfriendly, service; room steward constantly complaining about being overworked. Truly awful, repetitious food with few choices (even their BBQ was bad -- cold and VERY few choices); the simplest things, like getting a glass of milk,were all but impossible and the hours for the Lido deck buffet were very short -- tried to get dinner at 8:45 but everything was closed! No service either, just had to push dishes aside and get our own drinks while servers huddled together talking -- every day for 12 days. Entertainment was poor and there were few activities to do onboard. Most irritating was that there was a constant barrage of people selling things that are often free (such as the therapy pool) on other ships. We stayed in a veranda room and it was so small that you couldn't get to the veranda when extra (uncomfortable) bed open. Could only get by the regular bed by going sideways. Will never travel on another HAL ship. Read Less
4 Helpful Votes
Sail Date: September 2016
Exceptionally rude customer service, you raise a complaint and they do nothing, just deny it and refuse it happened. Never any apologies. Service so bad, it becomes irritating and the food is tasteless and very little of it, Have to pay ... Read More
Exceptionally rude customer service, you raise a complaint and they do nothing, just deny it and refuse it happened. Never any apologies. Service so bad, it becomes irritating and the food is tasteless and very little of it, Have to pay for water even for medication and tea/coffee only free at breakfast time and between 4 and 5.30 in the afternoon. Buffet also stops during the day and you cannot get food after 9pm. The staff just do not know what they are doing, I think it is a BIG MANAGEMENT PROBLEM. Also could not use the balcony for a couple of days as they were painting it Read Less
6 Helpful Votes
Sail Date: September 2016
Had a great cruse 20 years ago. We always wanted to do it again. BIG MISTAKE!!!!!!! Paid extra for a balcony cabin on deck 9. We had 8 out of 10 nights without sleep. Buffet area is directly above the cabins as is the main pool area ... Read More
Had a great cruse 20 years ago. We always wanted to do it again. BIG MISTAKE!!!!!!! Paid extra for a balcony cabin on deck 9. We had 8 out of 10 nights without sleep. Buffet area is directly above the cabins as is the main pool area with nightime activities. The cleaning ou these areas is done in the early hours of the morning. Trolleys loaded with cups and plates etc roll over the textured vinyl flooring for hours. Its like sleeping under a ten pin bowling alley. We got a 35% rebait from them for the inconvenience, shows how bad it was. The entertainment is embarrassingly poor. Its like Butlins. Music was awful around the ship unless you are still at school. Food was very repetitive. Prices on board were astronomical,containing not only a service charge but 24% tax too. A steak meal with a bottle of wine for a (small cover charge) came to $130-00. Far too many things not included in the price. To get off the ship in Marsseille was $17 + 24%tax. Constant tannoy announcements from 8am through the day was so annoying. We have had cruises every year for many years now, sometimes 2 per year. Carnival will lose the European market, because on this showing we will not return. They cater for Americans only. They even flew in a juggler all the way from the U.S.A who forgot his props WHY???? A juggler as a main act ....rediculous. Everyone we spoke to hated it on board (except some Americans. Do yourself a favour dont waste your time here. Royal Caribbean and NCL are far better. Read Less
9 Helpful Votes
Sail Date: September 2016
This is unquestionably the worst cruise ship we have been on over a twenty years plus of sailing, Customer relations desk and its staff - were in the main very off hand, We had a problem with noise being so close to the engines - I ... Read More
This is unquestionably the worst cruise ship we have been on over a twenty years plus of sailing, Customer relations desk and its staff - were in the main very off hand, We had a problem with noise being so close to the engines - I had asked to speak to the manager of customer relations it took TWO days before she repondended -- EXTRAS It seemed to us that everywhere you looked - 'It was an Extra' At one of the ports Katakolon -whose town was 15 minutes away -there was a charge of 22.9 euros to shuttle you in! We had paid for a drinks package in advance, although we noticed that bottled water coffees soft drinks etc all at a extra charge RESTAURANT the Buffet restaurant offered oval plastic plates, every single one of them chipped around the edges - surely an area for harbouring germs, EMBARKATION having queued in 30 degree sun - with hundreds of other passengers we felt like cattle - no soft drinks on offer - until you were actually inside, our first thought was to get to the nearest point for some liquid drink, we headed straight to the Buffet only to find the soft drinks dispenser out of order ( which seemed to be this way the whole of the cruise) In the evening retiring to our cabin - we thought a TV movie would be a nice relaxer - only to find no movies offered even though advertised in their entry booklet DINNER The main chef apparently featured in TV food critic programmes We found the food very unimaginative - some courses having just come out of the very cold fridge - did not seem right? SWIMMING POOL AREA the towels provided were of the poorest quality you could imagine OVERALL IMPRESSION THIS WAS THE WORST CRUISE EXPERIENCE WE HAVE HAD - WE WOULD NEVER RECOMMEND THIS CRUISE LINE TO ANYBODY - EVER! Read Less
11 Helpful Votes
Sail Date: September 2016
Had a cruise on Thomson Spirit same time in 2015 for two weeks fantastic time. Decided to try Thomson Dream this year on the result of last years cruise, what a big mistake, My wife and my self spent over £4000 on this cruise not ... Read More
Had a cruise on Thomson Spirit same time in 2015 for two weeks fantastic time. Decided to try Thomson Dream this year on the result of last years cruise, what a big mistake, My wife and my self spent over £4000 on this cruise not including trips ,what a disappointment. We booked five trips a year in advance on the Thomson Web site only to find out when we were due to go on the first trip we we're informed by destination services on board the ship that they had no recollection of our booking and would contact the main office, missed the first trip whilst waiting only to be told they also had no record of our booking. By some luck I had the booking reference number and the total amount paid on my I pod. Thomson then refunded our money back to my bank account and was told to re book our trips on board at a dearer price on board than we paid online ( thank you) four trips left one cancelled through weather conditions . Queues on this ship at meal times are horrendous longest wait was twenty minutes at one time , and trying to get a table was a joke, if you were lucky you then tried to get a drink with your meal , ended up going to the bar and taking a drink back to the table as the waiters didn't seem to want to know and we had the Drinks package.This seems to be the main topic amongst the passengers. On returning home on the Thomson plane waiting to take off water was dripping from the ceiling the drips were being wiped up by the air hostess, The plane took off down the runway and as it lifted water poured from the ceiling I was soaked from head to foot. Before booking this holiday we purchased two brand new cases only to find on our return to Gatwick the legs of one of the cases had been snapped off. Sent a letter to Thomson with photos of these incidents and waited 28 days for a reply you guessed it no reply .So if you want to book a cruise I would not recommend Thomson cruises, they have not even got the decency to replie to our letter and photos, but quick to take our money. Be warned there are better offers out there .!! Read Less
3 Helpful Votes
Sail Date: September 2016
This was our first cruise and our last. We are not big people but we found our stateroom to be very cramped. Our legs were covered in bruises from trying to squeeze past the oversized bed. Our first night in the main diningroom was a ... Read More
This was our first cruise and our last. We are not big people but we found our stateroom to be very cramped. Our legs were covered in bruises from trying to squeeze past the oversized bed. Our first night in the main diningroom was a disaster. We waited over 40 minutes for a glass of wine. When we complained we were told that food takes priority. Food? What food? We were waiting for that as well. To be fair things did improve and we had no complaints about the service or the quality of the food after that. Everywhere you went on the ship it was noise and queues. Children, not that many thank goodness, were allowed to run riot. You couldn't relax on deck due to loud music, football games or movies on the large screen tv. The drinks served at the poolbars were of inferior quality, especially the cocktails. We had paid in advance for a drinks package which cost £280 per person! We chose not to go ashore on a couple of occasions. Any hope of a long, relaxing long lie were soon dashed. Constant announcements, aimed mainly at the crew, made it impossible to sleep. This whole experience was not our idea of a holiday and will never be repeated. Read Less
4 Helpful Votes
Sail Date: August 2016
If you like to much people, no enough sun bed/towles, ower crowded pools , One man in the pool bar to serv to much people. you was lucky if you was get your drink in 15 minutes. like a kindergarden in windjammer all time, Was like people ... Read More
If you like to much people, no enough sun bed/towles, ower crowded pools , One man in the pool bar to serv to much people. you was lucky if you was get your drink in 15 minutes. like a kindergarden in windjammer all time, Was like people gonna eat their last meal for life. You have problems to get a table, lucky if you find a clean one. The main restaurant was nothing spesial, the meal looks good , but was not taste so good. The good food we got onboard was the food we was paying for. If you like that ,just order your next cruise.If not stay away. was using roomservice 2 times , but after that it was faster to go and pick up my coffe,they was using about 45 minutes to deliver 2 coffe to the room . The cabin we had was good 1104 balcony . The different places we visit was also good . We had prepaid transfer from the port and up to the airport whit RCL .As soon the shuttle bus had take you outside the port area, they was finnish whit you . was no bus who was going to the airport . No one from RCL to give you some informasjon, so we had to get a taxi to catch our plane home.this was our first cruise whit RCL , and it gonne be the last also THis cruise whit RCL was a joke Read Less
15 Helpful Votes
Sail Date: August 2016
This was recommended to us as the one, very disappointing .the entertainment was rubbish same turns every night just a video playing and far too loud. The worst cruise ever .the ship is nice but needs a lot to improve .also a lack of ... Read More
This was recommended to us as the one, very disappointing .the entertainment was rubbish same turns every night just a video playing and far too loud. The worst cruise ever .the ship is nice but needs a lot to improve .also a lack of toilets only every other floor and the only three per unit causing queues. my wife fell coming out of the theatre and was badly injured ,on contacting reception we were not even asked if we needed to see a doctor and left to ourselves to sort it until we arrived home and then spent the first day home at hospital for treatment and exrays. as we could not go out on the trips due to my wife injury we could only sit out on the decks even then there were two men fighting over sun beds .we also had to contact reception 2.30 am to visit next door cabin to stop the loud music and noise other people had gone back to there cabin to party. We went away to rest and had a total nightmare of a cruise. Read Less
15 Helpful Votes
Sail Date: August 2016
Good Stuff; Restaurant Food and service ,Bar Staff helpful & knowledgeable- Great Ports ,embarkation and disembarkation Not so good ! Windjammer usual Bun Fight during busy periods ! The First evening Simona (the Cruise ... Read More
Good Stuff; Restaurant Food and service ,Bar Staff helpful & knowledgeable- Great Ports ,embarkation and disembarkation Not so good ! Windjammer usual Bun Fight during busy periods ! The First evening Simona (the Cruise Director) talked to the crowd and explained that the planned entertainment, for the cruise, would be geared towards an international crowd, where language would not be a significant problem ,what we got was bizarre ‘comedy’ Act and final night a circus ACT which we have all seen a 100 times and was boring ,every evening the venue was at best half full by the end people we leaving in droves The bias towards the Italian passengers (who were lots of fun and mixed well with everyone) was ridicules – NONE of the entertainment staff were English and as such no allowances for the English on board for example the Karaoke was for the ‘Italians only’ we felt the deck party was a party only for Italians and felt like gatecrashers. Simona and her no.2 from Croatia (don’t know his name ) had no chemistry between them and made NO effort to interact with us British ,they were largely invisible the whole Cruise ,occasionally appearing to introduce Acts whilst contributing nothing themselves apart from the odd line and dance and preening . There is Bill ‘the token English‘ entertainer in Schooners bar, to be fair he did appeal to the over 65’s but his act is tired and he not the best singer and no viable alternative where you could SIT and watch an ACT. However the standard of the bands and dancers on board were good, except the scheduling and use of venues was completely disjointed and made no sense for example, the main events were in the Centrum which holds 10-12 seats ? everyone else having to stand and watch above, absolute madness when on most nights the safari club (excellent venue) was empty ,also the show would finish in the theatre at the same time as this show ,rather than start the show at 10.30 when everyone had finished dinner and watched show in theatre ,one night from 10.30 onwards there was no relevant entertainment to watch . Vortex !!!!!!! what a Joke the DJ is only playing what HE wants to listen to worst I have witnessed at Sea ,most of the time when we visited it was virtually empty you would make a request and was insistent he only played what HE liked !!!!!!!!!!!,I know you cannot please everyone but if the venue is empty and no one is dancing the is an issue !!!!!! I was particularly impressed with the large screen overlooking the pool, the film Moma Mia was shown at 4pm where guests around the pool watched, then next day same film same time umm ! then Saturday English premier game being shown , 20-30 British/Irish around pool watching and guess what ? you have guessed it game switched off and guess what film put on ? yes Momma Mia for the 3rd time – My complaints were dismissed Late Night food After a few drinks it nice to have a small snack and coffee ,on the Jewel this is provided I Solarium till 2am (NCL 24 Hours) we had a beef sandwich and asked for Coffee ? no coffee is other side of boat in windjammer entrance –Bizarre ! However this was empty I asked for someone to top up – NO response, I then asked for a manager –Once again Nothing ,however I was directed to a phone to organise myself room service absolutely appalling service !!!! –Where is the customer service training ! Pool Area- Bed Hogging,Kids in Spa ,Pool area to small for volume of passengers / Kids Pool /slide frequently shut Read Less
Sail Date: August 2016
saved up for a year counting down the weeks and days to go on our holiday ,then we board our ship ,everything looked brilliant ,but very noisy cabin after 4 days finally moved to an even louder cabin ,pool very dirty even though they ... Read More
saved up for a year counting down the weeks and days to go on our holiday ,then we board our ship ,everything looked brilliant ,but very noisy cabin after 4 days finally moved to an even louder cabin ,pool very dirty even though they changed the water 3 times in a week but we counted 70 people in the pool when the max is only 30 babies in nappies in the pool also ,and the jacuzzis had 14,15,16 people in all the time and could never get in and those looked dirty also .the places we visited were fantastic and the sunshine was brilliant but the drinks were so expensive ,the service from the cabin staff was good and the waiters were also very good ,so my verdict never again with royal carribean even though they offered 30 % of our next cruise as they say once bitten twice shy Read Less
20 Helpful Votes
Sail Date: August 2016
First the journey to southampton was terrible, why they choose this port is beyond me the best way to describe the port is just ugly. The ship was no better a family room cabin was ideal as a single room, the entertainment third rate acts ... Read More
First the journey to southampton was terrible, why they choose this port is beyond me the best way to describe the port is just ugly. The ship was no better a family room cabin was ideal as a single room, the entertainment third rate acts was awful five days at sea only half day at gibraltar embarkation, tv reception was very poor picture was terrible, sunbeds was another sore point ,not enough and also people as usual throwing the towels on beds was a disgace they said you only could leave your towel on for half an hour before they were removed this never happend .the luggage at the end of the cruise was a farce nobody could find any of there suitcases it was shambolic P.O had a very good reputation we have been on cruises before with them they were excellent but on this occassion we were let down. Read Less
5 Helpful Votes
Sail Date: August 2016
This was out first cruise and without doubt our last cruise with this "modern luxury" cruise line. We have written to Celebrity customer services to voice our issues with our holiday which in total cost us over £6000. It ... Read More
This was out first cruise and without doubt our last cruise with this "modern luxury" cruise line. We have written to Celebrity customer services to voice our issues with our holiday which in total cost us over £6000. It comes as absolutely no surprise that we have yet to receive a reply. Celebrity Equinox in our opinion is best described as a floating Moroccan market place. It is constantly sell sell sell sell. You are constantly hassled to buy anything from a drinks package to a £10,000 Tag. Why anybody would buy a watch on a cruise ship is beyond me. Surely for the same price you could fly to Switerland stay in a four seasons and visit Patek Phillipe and still have change. The ship itself is in general not great shape. We watched many poor crew members constantly painting and fixing things around the ship in 35c heat. Our major gripe that we had as it seems with other reviewers on this site is the food. ITS SIMPLY AWFUL. How can any guest service business deliver such a poor poor offering. It was inedible. I could go on and on but will leave it there. My advice for what it is worth is to avoid this company like the plague!! Read Less
55 Helpful Votes
Sail Date: August 2016
I write this review to express our deepest disappointment in what my husband & I anticipated being the experience of a lifetime with Regent. My husband and I saved for this excursion and booked this specific trip for our Honeymoon, ... Read More
I write this review to express our deepest disappointment in what my husband & I anticipated being the experience of a lifetime with Regent. My husband and I saved for this excursion and booked this specific trip for our Honeymoon, hopeful it would deliver memories that would last forever. While we were correct that the Regent Seven Seas Explorer delivered memories, unfortunately they were the kind you would rather soon forget. On its face there is absolutely no argument that the ship itself is beautiful, both inside and out, and is overall very impressive. There is also no doubt that Norwegian Cruise Line Holdings believes that building a fancy ship, without more, somehow translates to an excellent experience. In fact, to quote its president and chief executive officer, Frank Del Rio, the "Seven Seas Explorer is not only the world’s most luxurious ship-she sets a new benchmark for luxury vacations and lays the foundation from which Regent Seven Seas Cruises will continue to build." The reality, however, is that luxury is measured by the individual guests, and if you are going to make the bold statement that Mr. Del Rio did you simply cannot miss the mark on anything offered. Unfortunately, the Explorer fell well short of the lofty expectations placed upon her. As a starter, there was nothing “special” about the cruise; no “wow” factor, no special event (not even one formal night) and the new entertainment from ‘in house’ Norwegian Holdings was second-rate compared to what we had previously experienced from Regent on our last sailing. That is, when the entertainment actually entertained and did not shut down at early hours regardless of whether guests were present and in complete disregard for their advertised times. In addition, our impressions were not unique. We spoke with many fellow passengers both during and after the cruise and apart from the usual litany of petty complaints and genuine grievances there was a common theme of which Regent had better take urgent note. The message was simple: we were treated like no one could care whether we were on the ship or not. It was almost as if Regent / Norwegian behaved as though they were paying us to be aboard. We chose "the most luxurious ship in the world" for our Honeymoon, believing it would be truly special and memorable and worth every cent of the considerable price we paid for the privilege of being there. It was neither. It was just another cruise, albeit on a brand new ship (with many ongoing and unacceptable “issues”). In fact, the ship was/is nowhere near finished and Regent put little or no thought or effort into making our trip memorable and we are very disappointed at Regent’s apparent indifference as it was made well aware of its loyal and longstanding customers' unhappiness in the mid-cruise questionnaire and discussions with the hotel manager and others. The “executive” staff presented with a level of indifference akin to a fast food restaurant. The attitude most notably present at the guest services desk was borderline obnoxious. We were made to feel insignificant with any inquiry or request. The inexperienced wait staff lacked supervision/direction. For example, on the first night aboard we waited well over 45 minutes to order a cigar and specialty whiskey in the Connoisseurs Club. A general sense of chaos and poor morale behind, and sometimes in front of, the scenes. For example, we were delayed 2 hours getting off the boat in Amalfi due to crew inexperience in setting an anchor and not being able to operate boat tenders; and the luggage conveyor belt at port in Civitavecchia was broken delaying passenger departure by 1.5 hours. The boat ran aground and was stuck on a shoal leaving Corfu. The most alarming part of this situation is that the Captain then lied to the entire boat that they were performing exercises based on the fact that the Explorer was a new boat. Interesting considering after my husband and I felt the impact then went aft to the Canyon Ranch pool (along with other passengers), watching in disbelief the amount of shoal-wash surface as the boat was motioned to and fro continuously by the Captain, with the bow thrusters, until we were dislodged. In suite TV shows / itineraries / movies/ lectures ran on a very limited loop with no updates after the first few days. The shower did not work in our suite for the first 24 hours – always a nice treat when you have been traveling and cannot shower. The safe was not operational. No laundry bags or hair dryer located in our suite. Our beds were not connected -- even though Regent was notified by our travel agent that we were celebrating our Honeymoon, no one bothered to check to see if the beds were in fact connected. My husband is 6’3” tall and 210 pounds; on our first morning waking up he had the pleasure of actually being stuck between the two beds almost on the floor. The balcony door rattled non-stop. We had to jam a towel in the groves to prevent the noise. Our cabin was located inside the entrance to the gym on deck 6. It is not accurately depicted in the online deck plan for the ship. Regent did not provide top notch entertainment. The same lovely, but underpaid, ensemble Nature’s Rhythm was everywhere. Nightlife past 10 pm did not exist. In fact, one evening the piano player finished early, without reason, and then handed us his ipad and told us to enjoy. World class entertainment indeed! The Hospital was still under construction. One afternoon, while in need of urgent care, we found that the Hospital was NOT even completed and one could not enter due to construction workers assembling the facility. I was forced to lie on the foyer floor, suffering from food poisoning whilst waiting for ships doctor. Once the medical staff did arrive, the treatment at the hospital was another adventure. The doctor refused to give an IV, citing that I was not dehydrated. Yet, when we left the facility he provided us with nearly twenty (20) packs of powdered Gatorade and instructed me to drink as much as possible because I was severely dehydrated! Further, I was then quarantined to our state room for the next 24 hours. Just not acceptable. We were was forced to miss the one port we was dearly looking forward to visiting in Croatia. Coupled with the fact that we had no internet in our room and limited television, what were we to do! The real kicker is this – my husband was the only person I had interacted with after I became ill. I, however, was he quarantined. I am baffled by Regent's rationale. I was locked in my room for fear that I might spread something to other passengers while my husband was left free to roam and leave the boat and spread whatever they presumed existed. Again, unacceptable. The Internet access was the worst we have experienced anywhere in the world. The sign-in procedure is archaic and needlessly complex. The long lines waiting for the Internet Manager were a good illustration of the problem. He was surly and claimed there should be "three of him" on board. Once in line, the connection is dropped frequently necessitating one to go through the entire procedure again. For several days of the ten day cruise there was no internet service or phone service available at all -- and we were never far from land. We incurred data roaming charges in excess of $200 and were assured we would be reimbursed by on board guest services (Which never happened). Most importantly, because the internet was basically inoperable on the ship (and certainly in our room – please check with the fact that they are putting in another router near Canyon Ranch because our suite had zero connectivity), we were forced to go ashore everyday with our laptops so that we could take care of necessary obligations. This was not how we intended to spend our time. In addition, Regent quotes in all their publications "Free Unlimited Wifi", not per person. Beware, only one device per suite was allowed to attempt to login in at any given time. This was not advertised and it is apparent that Regent grossly misrepresented the internet capabilities and options aboard this vessel. However exciting the declaration may be, when you call a ship “the most luxurious ship in the world” you set the bar impossibly high. But remember, Regent set the bar there, Regent built the expectations, not the guests. Luxury should touch every aspect of a travel experience — if everything goes right, and you have a perfect day starting with, say, freshly squeezed orange juice and a gorgeously stiff cappuccino at breakfast on the sun-dappled terrace (as we did), then you have only just delivered on your promise. However, when you serve sun baked coleslaw causing food poisoning, and then don’t have the facilities to treat the passenger, then place them in quarantine in a stateroom with no WiFi, no shower, etc., you have missed the bar by a long shot. I cannot emphasize enough how much we feel Regent took from us, and took it with smug indifference. Regent stole time, time we can never get back. Time we were locked in our state room, time away from the places we wanted to see and experience, time dealt dealing with issues caused by Regent's lack of preparation, time not spent enjoying one another as we wanted. With our families and careers, the likelihood of being able to take a trip like this may never come again. We are not in the twilight of our lives like the majority of your guests; we intended to be Regent's next generation of loyal travelers. Regrettably, that will not be the case. I would like to finish by sharing a story that we believe sums up our Regent Explorer experience. After debarking we traveled to Rome to spend the evening. While waiting for our hotel room to be ready at a tiny unmarked boutique hotel, we sat outside in their garden enjoying a cup of coffee. An elderly couple sat near us doing the same. When they finished they walked by us and asked us if we just got off the Explorer. We could not believe it, what were the chances! When we responded yes, they then inquired about our experience and we did the same. They told us that they had sailed with Regent more times than they could count and that hands down it was the worst, most disappointing trip they had ever imagined. As they recounted the problems and experience they had, my husband and I just looked at each other and said, “well, it wasn’t just us.” Read Less
14 Helpful Votes
Sail Date: July 2016
queuing for food every day one day 45 minutes. toilets not working most of the week faeces coming over into bathroom. deck 11 had the smell of faeces blowing in the breeze on some days. lifts not working one day for two hours. some food ... Read More
queuing for food every day one day 45 minutes. toilets not working most of the week faeces coming over into bathroom. deck 11 had the smell of faeces blowing in the breeze on some days. lifts not working one day for two hours. some food not cooked. disruptive familys not told to be quiet or to sit down and not block off the view when shows are on because they were too late to get a seat they did not cater for adults it was more for children.being charged twice fo things and then haveing the que and go back because that staff member was not working and had to wait until they were . beding was the same all week even knowing how hot and swetty we were with the air con not doing its job. and the same blue towels all week.unable to get in any pool without kids.leaving the ship the bus steps were not helpfull for disabled people. unable to buy or get a drink on last day as we had to close our account and wait in 32 degrees in the shade. the plane ran out of food .it shoud be called nightmare not dreem .a birthday and holiday to remember not for the right reasons. PS. i did have help of one girl on deck 9 with my food they need to look after her. Read Less
8 Helpful Votes
Sail Date: July 2016
BAD POINTS: Very busy, packed with of out of control children. Irritating pop music being played constantly. Over-priced drinks (cheapest glass of wine $11) Over-priced Excursions Dreadful cabin TV. Sports channel repeats ... Read More
BAD POINTS: Very busy, packed with of out of control children. Irritating pop music being played constantly. Over-priced drinks (cheapest glass of wine $11) Over-priced Excursions Dreadful cabin TV. Sports channel repeats of old Everton-Liverpool matches Constant promotions for Bingo Constant promotions for Art Auctions (Park West) - and the auction practicing highly questionable practices, such as chandelier bidding and such like with the purposes of exploiting the naive and people with more money than sense to purchase quite dreadful 'works of art' The fact that the Tour Director Roberto actively promotes this company and its auctions make the Cruise line complicit in its activities. Constant selling. Outrageous $13 per day Service Charge+ 18% additional service charge on all purchases + 10% Italian Tax. In addition those charges applied for example to a drink bought in the restaurant does not include a tip (so what exactly is the 18% service charge for?), so you're also given a bill which makes it clear the tip is not included. Its all about making as much money as possible. All in all a dreadful experience Read Less
33 Helpful Votes
Sail Date: July 2016
Cruise Review – MSC Magnifica These are our notes of the cruise. They are rather sketchy but this represents our cruise diary which we started on Saturday as soon as we realised that this would be an unusual cruise. Saturday ... Read More
Cruise Review – MSC Magnifica These are our notes of the cruise. They are rather sketchy but this represents our cruise diary which we started on Saturday as soon as we realised that this would be an unusual cruise. Saturday Absolute chaos on arrival. No signage or staff to advise what was going on, just the first of many scrums.This is especially hard when travelling with someone with mobility issues. The ship has clearly lied about the first language of the ship being English. Everyone is speaking Italian. We feel like foreigners. No ship orientation. Not even given a map. The ship is very large and complex and yet no help was offered, no tours. Amazing. Sunday It's day 2 and this ship appears to be cross between a floating scam and a vast kindergarten so far its very grim - i would rather be at work its costing me 3.5 euros for 10 mins on the internet so i will keep this brief Getting attention generally very difficult. Always a long queue at the reception, from customers confused Waiters inattentive, bar staff more interested in selling drinks packages. Badgering passengers rather than serving them Very little thought for the disabled The place was packed, everyone fighting for seats and attention More like a floating butlins No magic Hugely oversold Serious language barrier, like the United nations The smallest tv in the room - uterly useless. from my bed my iphone has a bigger picture, which had no decent channels apart from sky news and couldn't be connected to any other devices No signage andNo guides for embarkation, which was utter chaos No provision for the disabled No proper welcome. No personal attention . no orientation so spending hours simply finding our way around Everything in Italian Sitting about waiting Queuing Herded like cattle All seems very amateur Charge of 29€ to access a steam room Despite a boat of 3000 people there wasn't an English tour bus, information in Spanish No attempt to put Brits together, spent day 1 with spaniards herds of children eveywhere, no peace and quiet no matter where you go on the plus side, the food is good (when you fight your way through the crowds for it) and then search for a table the staff are nice but many dont really know what the are doing, ask for a latte and i got a glass of milk basically like being trapped in a school playground for a week. there are about 3x mor people on the ship than many of the facilities can accommodate Sunday - Bari Monday A mindless performance of “Romeo and Juliet” which lasted just 40 minutes. Alternative sections were in English and Italian, making the performance incomprehensible for everyone who couldn’t speak both languages. Very little story content, mostly visual and aimed at kids. In the evening I started a review on cruise critic using the internet terminals in the “cyber café”. The connection was slow and so it took me 30 minutes to write it. The ship then charged me 13euros for this 30 minute session. 13 euros for 30 mins. This reveals the level of robbery that MSC is involved in, when they charge such a scandalous sum for a basic service that should be included for free. And because the service is poor (slow) I have to pay extra!! These people are clearly thieves. Tuesday – Katakolon No shuttle bus or staff when we got outside the ship so we made a very slow walk to the local town. Not long in port so we had a drink and returned to the ship Wednesday- Mykonos Finally a good length of time in port. We had a full day to explore the town and utilised a free bus arranged by the town along the promenade. Thursday – Athens £40 for a bus tour. Just a few hours in Athens since ship departed at xxx. We then set sail for Dubrovnik travelling at a snails pace, Clearly going very slow in order not to arrive until Friday. Friday – At sea Very little activity on board for the elderly. Very noisy all day with the cruise director screaming into the microphone in Italian making half of the ship unusable its hard to believe we paid for this holiday - we would not be happy if we had got this holiday free - we would still want to leave Friday – Dubrovnik Again, no provision for the disabled or those with mobility issues. On the bus at 8:45AM and into Dub at 9am, but allowed just 4 hours to see this historic city. Last shuttle bus at 1:15pm. Cost £40 for a 90minute tour of 4 adjacent buildings and the rest of the time free. Just enough time to visit a couple of tourist shops and have a beer. Visits to two great cities were cut impossibly short so that we could spend 36hours cruising the Adriatic at a snail’s pace between Athens and Dubrovnik. On Friday night I asked at the reception what was the plan for Saturday, and why we were being ejected from the ship at 8am when the flight the cruiseline had booked didn’t depart till 5:30. The lady behind reception looked a bit lost. She told us we would be at the airport by 11, and could then stow our bags and spend some time in venice. Sat – venice and departure The minibar was locked shut whilst we were at dinner. If we thought the cruise could not be any worse we were about to be proven wrong. We were asked to leave our suitcases outside our doors on Friday night for them to be taken ashore. Seemed like a pointless exercise and indeed it was. We were asked to vacate our rooms by 8am on the Saturday! Never have I found a hotel with such an early checkout. We then had to join a long queue to settle our onboard expenses at the reception desk. We found a mystery charge of 9euros per person per night for “service charge” despite the lack of service during the cruise. This was a total of 9x2x7 = Again no provision for the disable at the homeward departure. We were herded into an enclosure where we had to look for our suitcases and then into a long queue for a bus. We were on the bus about 910 and at the airport about 9:30. There was no-one at the airport and the assurance of facilities for our bags turned out to be a lie. We could not check in until 2:20. We had a total of 8 hours in the airport. In order to get a seat in the café we had to order food and drinks, since the seating prior to check in was none-existent apart from this café. After sitting in a café for 5 hours we then checked in at 2:20 and sat around for another 3.5 hours, since our flight was delayed till 6:15. The good food is good and the bar drinks are reasonably priced, although charging 15% service charge at the bar is rather shoddy. The daily pianist or harp at 6pm was nice (although the screaming children ruined it several times) The bad The lowlights: children running and screaming at all times. All excursions and movement was surrounded in chaos, with little signage or direction. We dined alone on a large table 4 nights of the 7 as dining companions ate at the buffet. The Maitre D should have spotted this and rearranged the table plan. So we were denied the change to meet other guests at dinner. Very poor organisation. The coffee provided with breakfast or in the buffet was terrible. Forget Italian quality coffee! All announcements in 5 languages so very long and intrusive. The internet is very poor here. The terminals are slow and VERY expensive. The wifi is expensive for the good quality. Constantly being gouged for money. Forced to pay for water at meals (which is against maritime law). Charged silly prices for the excursions, which are short and chaotic. Charged 15% “service charge” even for bar drinks. A mystery 9Euro per person per day “service charge” added at the end of the cruise. Too much to mention in full, but I will write a full diary and publish in the travel press if MSC do no promise to make changes. In summary This is a cruise company with serious problems. Very amateurish. Many staff are unsure what they are doing and there are few processes in place. Trial and error seems to be the principle of management. MSC have mis-informed and mis-managed for the whole week. The firm is always grasping money off customers, and is basically a floating mafia operation. We get the impression that the MSC cruise ship operation is drowning, their head is under water. They do not have the skill to manage such a large and complex operation. They run from crisis to crisis because of lack of organisation. There is no education on the cruise, no attempt to inform passengers about the destinations. The theatre shows are all aimed at children. The whole experience was impersonal. No one to greet us. Handed a newsletter every night, and have to queue at a reception to gat any more information. When you get to the front of the queue you often are sent elsewhere or get no clear answer. The whole cruise was a waste of time. We all regret booking with MSC. Please use another cruise line. Avoid this company like the plague. Needless to say it will be our lifes work to make MSC cruises suffer as much as we have, and to help others avoid this shipwreck We suggest you dig a hole in the ground, fill it with water and sit in it for a week - you will have a better holiday than on this ship Read Less

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