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10 Helpful Votes
Sail Date: December 2017
Trans Atlantic Inaugural Cruise Some things were good.The worst of many is when we arrived ion Miami and disbarked at our designated time.The luggage was still being taken off the ship.Their was almost a riiot and peolpe had planes to ... Read More
Trans Atlantic Inaugural Cruise Some things were good.The worst of many is when we arrived ion Miami and disbarked at our designated time.The luggage was still being taken off the ship.Their was almost a riiot and peolpe had planes to catch.No officers from the ship from their to tell us how long it would be before we could get our luggage.Never experienced anything like that before and we have been on over 50 cruises The food was bad.The ship is built for 7 day Caribbean sailings as their was not enough draw space for a 20 day cruise where you needed all typesf clothes as the first 11 days weather was cold and the last nine werein very warm climate.The shows were so so.No band,all music piped in.They did a good job with most of the shows and the costumes made the shows.With saying all of the above,sailing in warm climate for which the ship was built combined with the low prices should fill the ship Read Less
26 Helpful Votes
Sail Date: November 2017
Apologies in advance – this is going to be quite a long but hopefully balanced review. To cut it short, if I was asked about whether I’d cruise on the Spirit again, the answer would be ‘probably not’. Not because of the ship ... Read More
Apologies in advance – this is going to be quite a long but hopefully balanced review. To cut it short, if I was asked about whether I’d cruise on the Spirit again, the answer would be ‘probably not’. Not because of the ship itself - we knew it was older and would be a little worn in places, but it was charming. Rather, our reticence reflects some of the issues we experienced. Similarly, it would take some persuasion before we booked another Marella cruise unless we could be assured that their other ships had a rather better offering that that we experienced on the Spirit. There were plenty of positives so not all moans and groans. Our flights were on time and uneventful although the hand luggage allowance on TUI is unnecessarily low – lower than I’ve experienced on other airlines and something that lots of passengers similarly complained about. It’s certainly a budget airline with limited space and no frills but then we knew that. Things were well-organised on arrival and our embarkation to the ship was quick and hassle-free. The ship itself was charming. A nice size with plenty of space and facilities but without feeling like a characterless ocean-going apartment complex. We should also mention the shore excursions - these were well-priced and good value compared to other lines. Our suite (119) was large and comfortable with lots of storage space and a great bathroom (of which more later). Not sure why we could only have cream in the room with the tea and coffee making facilities though – milk would be much better for tea drinkers so we resorted to taking some from the Lido buffet each day and keeping it in the fridge. For those wondering about the suites, I’d say they are worth the price of the upgrade – very spacious and quiet. You get the safe included (rather than paying extra) as well as a few perks like quick check in, some ironing and a free room service breakfast. You also know you’re going to get a proper king size bed rather than risking an L shape twin configuration if that’s important to you. Elemis products in the bathroom were much nicer than a wall-mounted detergent dispenser. Our cabin attendants were great too – the ship may be old but the cabin was spotless and well-maintained. And we loved the nice line in towel-folding courtesy of Valentina. Shame that some of our towels were well past their use by date though - I didn't really want to receive a clean towel with someone's mascara stains on it. However despite the best efforts of the crew, there are some issues with the ship that require urgent remedial attention. The plumbing system is one – we were not impressed when we realised that when the people next door were showering, their waste water (and some lovely drain smells) was coming back up through the plug hole in our bathroom. If we put the plug in, the pressure was strong enough to move it out of the way so that didn’t work and the base of our bath near the plug hole was covered in dirt and scum after next door’s ablutions. Despite repeated attempts over a couple of days, the plumbers on board were not able to properly resolve this problem although to be fair the staff at reception were genuinely concerned and did what they could to try and get things sorted out for us. I don’t think our cabin was an isolated incident though. I’d read another review which mentioned a strong smell of urine when entering parts of the ship, which I had assumed was just an isolated complaint by someone who was particularly sensitive to such issues – but sadly I have to confirm they were right! We avoided one of the lounge areas completely for the whole cruise because of this. There must have been a previous leak on to the carpets in that area, but the clean-up had not successfully got rid of the underlying vague stale background smell – not a good first impression when we were wandering around the ship on the first night. Others have commented on the notorious shudder of the ship, even when docked. Well it was certainly noticeable - in particular in the Horizons Bar on the top deck - one of our favourite venues but you'd not want to go there with loose fillings! I suspect that whatever is causing this is too expensive to put right though, so if you want a completely smooth sail, go on another ship. Nevertheless we enjoyed some great company and met many lovely fellow passengers with whom we'll keep in contact. I wish we could say the same thing about some of the crew. We’d heard so many good things about how friendly the crew were on the Spirit and we did experience some of that; but on more than one occasion we encountered downright rudeness. Perhaps it was to do with being the final cruise of a long 9 month season, but we were surprised. Staff working in bar areas in particular seemed to be over-worked and weren’t at all friendly – perhaps they didn't have time to be given how few of them there seemed to be, but this was very different from our previous experiences on CMV (Magellan) and Cunard (Q Victoria). We were also surprised - and not in a good way - at the quality of the food, having read other glowing reviews. Our room service breakfast included croissants that had either been stored too long and gone off, or been made with rancid butter – very unpleasant indeed (again, to be fair, reception dealt well with this when we informed them). Forget healthy cereals for breakfast - there were no sugar free options. Dinners in the Compass Rose never quite hit the mark and although individual dishes were OK, we never had a complete meal that was good from start to finish. Sadly it was the mains that were usually the weakest link – cheap ingredients and gloopy sauces that gave off every indication of having come from a packet mix. A meal in Scirocco’s was similarly disappointing – I’d never before had a lamb shank that was tough and chewy with no sauce. But I have now. This was without doubt the worst food we’ve experienced on a cruise. We expected Cunard to be much better and it was – it should be given the price you pay – but we thought Thomson/Marella would be a match for CMV. Sadly we thought wrong – on the Magellan our meals were always at least good and sometimes surprisingly so; on the Spirit they were adequate, occasionally veering towards good in parts. The food was nowhere near as good as you’d get from a decent pub let alone a good restaurant. Suffice to say, the best food we had on this trip was the meals we ate off the boat. On board, it’s probably best to make wise choices from the Lido buffet rather than have high expectations from the restaurants. We had the AI drinks package that was included at the time of booking, and the house wines were good – the red in particular – so no problems there. House spirits were OK too, and you could always upgrade to something better for a small extra charge. People seemed less happy with the beer choices but that wasn't an issue for us. Cocktails were best avoided though – weak, watery and unimpressive, they were probably made with cheap mixes and were only vague approximations of what they could have been. There were some good entertainment options available. Strum Jam are very talented and I can see why they command such a following. Singers in the main shows were better than we’ve experienced on other cruises although the shows were let down by bland and unadventurous choreography – we got the sense that the team were talented dancers but they hadn’t been given the choreography to let them show off their skills. It’s a shame the shows were to backing tapes (again an area where CMV does better with a good live band in their main theatre) and the music offerings around the ship were limited to (mostly) rock and some jazz. An area with a bit of classical music like we had on the Magellan would also have been nice but that wasn’t on offer here. So, overall I can see why people love the ship – but it needs a bit of urgent plumbing work while it’s in dry dock over the winter. I don’t understand the comments about how good the food is though – it really isn’t. This felt like a cruise where costs had been cut to the bone and we were glad to get off after the week had passed. Thankfully we had another three days in Paphos in a lovely hotel (The King Jason, owned by the Louis company who ironically also run the Spirit on behalf of Marella) where we experienced the kind of service we’d hoped to receive on the ship. Hopefully our experience was unusual and perhaps affected by the fact that we were on the final sailing of a long season but, with regret, despite its charm the Spirit is probably not a ship we’d travel on again unless we knew that Marella had upped their game quite considerably. Read Less
5 Helpful Votes
Sail Date: October 2017
BLU restaurant - Poor foods and menu selection are limited, and very ... very slow service, We need at least 2 to 2 1/2 hour to finish a meal !!!! Very disappointed !!!! Some days we rather go to the Oceanview restaurant to have our ... Read More
BLU restaurant - Poor foods and menu selection are limited, and very ... very slow service, We need at least 2 to 2 1/2 hour to finish a meal !!!! Very disappointed !!!! Some days we rather go to the Oceanview restaurant to have our dinner just to save time and better foods. Our Aqua class cabin was clean and nice, the stateroom attendant was friendly and professional. The staff at the emporium were also very friendly. However, staff on the rest of the ship were NOT very friendly, especially the staff at the future cruise dept., they are not very helpful in answering questions or give any future cruise suggestions... They have only two good shows in the theater - ihollywood and elyria, other shows in the theater were terrible. Overall, the staff on the ship gave us an impression of "don't bother us" attitude. This is our first time on the Constellation and we were very disappointed !!!! Read Less
7 Helpful Votes
Sail Date: October 2017
My wife said Celebrity had best service. IT FAILED big time. Chose this cruise for Israel ports. Aqua class=waste of money. Cabin same size. Private dining room had poor amount of servers-35 tables 5 servers. Menu left a lot to be ... Read More
My wife said Celebrity had best service. IT FAILED big time. Chose this cruise for Israel ports. Aqua class=waste of money. Cabin same size. Private dining room had poor amount of servers-35 tables 5 servers. Menu left a lot to be desired. Not compatible with the added cost for the cabin. Rarely extraordinary selection. Most as found in casual restaurants. Items listed on menus only available through room service or non existent. With my dietary restrictions, listed with food service, canapes (not really canapes but items in 4 slots) not compatible. In 12 days I was able to have 1 item. With greasy and oily items, no utensils or napkins provided. Front desk unable to get help with problem. Ran out of food items, blaming poor amounts at embarkation. No free movie channel, only a channel with $15.00 movies. Tried to make specialty restaurant reservation. Told completely full until I told them I won the deal in the casino. Then immediately available. While dining, multiple empty tables. Appetizers said multiples of item listed. Service 1 item. Example, fried mushrooms, served 1 mushroom. Only positive were my servers in the dining room. They took excellent care of us. Read Less
20 Helpful Votes
Sail Date: October 2017
We chose this cruise because of the ports it was going to. We found the Norwegian employees very friendly for the most part. The food with the exception of a couple of the specialty restaurants was underwhelming at best. We decided to book ... Read More
We chose this cruise because of the ports it was going to. We found the Norwegian employees very friendly for the most part. The food with the exception of a couple of the specialty restaurants was underwhelming at best. We decided to book a family suite because of the floor to ceiling windows and the amenities that came with it. One of the amenities was the “Ultimate Beverage Package”. Not knowing what was included in this package I called Norwegian before our cruise date to clarify what this package included and didn’t include. The representative that I spoke to said the only thing that it does not include is top shelf liquor which would only include a small up charge. This suite was very expensive because of these advertised amenities. First thing my wife and I did when we got on board is ordered 2 mimosas to toast our departure. Come to find out these are not included in the “Ultimate Beverage Package” because they contain juice. Next we decide to grab a coffee from the coffee shop and of course these are not included in the “Ultimate Beverage Package”. Then we are told that the water in our cabin sink is not drinkable so we should drink bottled water which of course was also not included in the “Ultimate Beverage Package”. So we bought a package of bottled water for our cabin because you are forbidden to bring any on board from any of the ports. We were extremely disappointed with their falsely advertised “Ultimate Beverage Package”. Another amenity that’s was included with our suite package was 250 internet minutes. I actually calculated before we set sail how many minutes I could use per day so I could stay under the 250 allotment. Part way through the cruise I noticed that I was using way more than I had thought I was using per day. Here is what I discovered.....when I would log off the onboard internet my phone would keep track of where I was with my minute count. For example if would read 100 minutes 56 seconds left. When I would log back on it would say 100 minutes left with no seconds left. They were rounding down each time I logged on to the next minute shaving all the seconds off. These seconds turned into several minutes that I felt I was cheated out of!! I went to see the internet manager to see if it was an issue with my phone which he replied “No that is how it is done here”. I continued to try and discuss this with him and all he would say is “that is how it is done here” very smuggly I might add. So I decided to speak with Guest Services about this issue and no one could provide any assistance. I then asked for a supervisor and not one single person would address this with me...I was told that I would have to take this issue up with the corporate office in Miami, really???? I am owner of a family business that just celebrated our 60th anniversary. I can tell you this....we didn’t get to 60 years by treating customers like this! I have always felt that you can tell the true colors of a company by how they handle customer issues. NCL in my eyes....you completely failed in providing customer service!! Read Less
2 Helpful Votes
Sail Date: October 2017
Was so looking forward to cruising with royal again, so disappointed with the staff! From top to bottom of the employee release, on board as well as corporate. All issues fell on deaf ears!!! What a disappointment. Was treat always like ... Read More
Was so looking forward to cruising with royal again, so disappointed with the staff! From top to bottom of the employee release, on board as well as corporate. All issues fell on deaf ears!!! What a disappointment. Was treat always like the customer was at fault and needed to prove our case. The mold in the hallway and public places were outrageous. The whole staff looked and acted like "if we ever get thru this tour we will be done for the season"!!! The excursions were the main attraction for my booking this ship, (and blowing thousands of dollars!), to be once again disappointed. I realize they are 3rd party bookings but wish royal would have tried harder to live up to their "royal" name. All were just cookie cut itinerary!!! Heck most of the guides didn't care if you got back to the ship or not! Really fell short of what could have been an awesome trip. Read Less
Sail Date: October 2017
We love the ship. The Silhouette is spectacular. However, for this cruise, the service was very poor. (Except for our cabin attendant who was excellent!) The glasses and silverware were always a mess. The Captains Club events were a ... Read More
We love the ship. The Silhouette is spectacular. However, for this cruise, the service was very poor. (Except for our cabin attendant who was excellent!) The glasses and silverware were always a mess. The Captains Club events were a mess. The Captains Club host was impossible. We have been "Elite" Captains Club members for quite some time and this is a first to have a Captains Club host who was a total waste of time. Generally they are excellent. Just to give you one example; we asked her if she would make dinner reservations for us. First she complained. (Really?!?) "Wow! So much for that," we thought. The next night at the Captains Club lounge, she told us she did make reservations for us. "Thanks!!" We went to dinner and - she had not made reservations at all!! Wow. What was the purpose of the lie?!? The excursions were mostly quite good except one. "Sharon Pelleg," in Israel would take passages of scripture out of context and mock the Christians, mock the Jews, mock the Muslims..... Really? I think she was just mad at the world. Then, to top it off, she was defiant to the ship. We were due back to the ship at 5:00. The ship was to sail at 5:30. At 5:15 the ship called her to ask where she was. She told them she was 5 minutes away. Ha! We had waze running and we were almost a half hour out. Yes - We arrived back at the ship well after the ship was due to pull out! This was a back to back cruise for us with the next leg across the Atlantic. We have cruised over 30 times and recognize that every ship has its good days and its bad days. That's life. However, the service and the atmosphere on this cruise was so bad that we have canceled our next Celebrity cruise. We have no desire to cruise Celebrity again. Sorry folks. It's been great. But, bye, bye. The good news was - we did get lots of great photos and we are very glad we visited Greece and Israel! Read Less
1 Helpful Vote
Sail Date: October 2017
After being forced to have a drinks package at £47 pdpp(even though they claim the drinks were on them I know how much the price increased form Jan2017) the beer run out with 5 days to go.Pager at Blu every night so the extra cost was a ... Read More
After being forced to have a drinks package at £47 pdpp(even though they claim the drinks were on them I know how much the price increased form Jan2017) the beer run out with 5 days to go.Pager at Blu every night so the extra cost was a joke.The ship was kept clean.No shuttles for the disabled even though I know the ports have them.(been before)Customer services just said get a taxi or WALK.I asked if Celebrity would pay the difference between shuttle and taxi fare.They flatly refused.I did inform them the next day that the difference would have cost them $2.I know the Celebrity faithful subjects keep trying to class the company as 5*.They really should take off their rose tinted glasses.The food is now on par with any pub grub.The English sausage and bacon was missing for the last three days in the buffet.On the plus side the ship didn't sink Read Less
11 Helpful Votes
Sail Date: October 2017
To give some perspective, this was my 26th cruise and #6 on NCL. We were attracted to this particular cruise by it's outstanding itinerary and that did not disappoint. The ship itself was originally lovely, but it is now very worn ... Read More
To give some perspective, this was my 26th cruise and #6 on NCL. We were attracted to this particular cruise by it's outstanding itinerary and that did not disappoint. The ship itself was originally lovely, but it is now very worn and, in some places (corridors) very dirty and shabby, although the public areas were attractive. There was also steadily dripping water in the corridor (level 10) for most of the cruise. The cabins are the worse for wear and showing their age with stains, chips, and odors in the bathroom and brown water. The phone system is antiquated and you cannot leave or receive voicemail messages. Some positives which I did appreciate: good sized cabin, good shower, coffee pot in cabin, no loud music throughout the ship or announcements in the cabin. Service was uneven. I had a great room steward, but my travel friend had a poor one whom she rarely saw and who did not even remove dirty glasses for days. The same was true for the dining staff in Windows. With the exception of Ernesto and Emal, all other service in the main dining room was very slow and not up to the usual cruise standard. The food was the biggest disappointment with low quality food and monotonous menu choices, even in the buffet. There was plenty of food, just nothing outstanding and we ate ashore each chance we had. I used the ships' excursions for the first time in all my cruising (usually set up my own excursions) and would not do so again. Too much time was wasted in gathering and regrouping with unexpected shopping added in. I had been told by the central office when I booked that there would be no more than 25 people per guide, but it was actually the whole group of 42 or more to one guide. Some guides were good, but others were mediocre. Everything on the ship felt like a constant sell and their no water policy was particularly onerous. While I loved the ports, I think I am off cruises for awhile and maybe off NCL permanently. Read Less
Sail Date: October 2017
I chose this cruise for the ports of call. I've been interested in Greece for a long time. My passion for Greek history and culture began with two Classical Civilizations courses in college. This was to be a vacation of a lifetime ... Read More
I chose this cruise for the ports of call. I've been interested in Greece for a long time. My passion for Greek history and culture began with two Classical Civilizations courses in college. This was to be a vacation of a lifetime for me. Athens was my number one bucket list destination. This cruise was my first time aboard a Royal Caribbean ship. I researched a ton about this cruise and its ports. In my research I saw NOTHING about weather related issues in Venice, Italy. Future cruisers BEWARE of any cruise out of Venice. Heavy fog can and WILL delay your travel plans and arrangements. Our flight to Venice from Philadelphia had to be diverted to Milan due to heavy fog and poor visibility. We were required to sit on board the plane on the runway in Milan for around 2-3 hours. No one was allowed out of their seats because the plane was refueling. I was freaking out because our flight only left a cushion time of around 5 hours before the ship would be finishing up boarding. When we finally landed in Venice I was alerted through Royal Caribbean that the cruise was delayed due to fog. The cruise terminal in Venice was horrible. If you are used to the comfort and amenities of Miami's cruise terminal you will be shocked at the terminal in Venice. It reminded me of a livestock auction house. There was not seating for 2400 people to wait for 6 hours for the ship to return. Not even enough seating for half that amount of people. There were inadequate restroom facilities for 2400 people. There was one place to purchase food and it looked sketch as hell. The security was laughable. There was a guard armed with an AK47 "guarding" the cruise port terminal entrance...he was actually just playing angry birds on his phone and not even looking at people's ship cards and passports. Royal Caribbean staff were begging people to go "see the city" while the ship was delayed. We decided to venture out into Venice. It was beautiful but difficult to enjoy after being awake for nearly 31+ hours due to traveling. Too exhausted to even sight see we immediately came back to the terminal and took a nap on the ground. Our ship was finally permitted to enter port and we started boarding at around 9:00 PM. There were not enough agents working to handle that amount of hangry, cranky, fed up people who all didn't want to wait in line and follow the rules. They had maybe 6 staff members checking in cruisers. I have never seen a line that long in my life. People were shoving each other, breaking in line, fighting, etc. It was the most awful embarkation experience of my 7+ cruise history. Royal Caribbean staff had ZERO control and it was a scary situation. I began feeling light headed---there was no water for the passengers during our delay. They finally rolled out a water station table around 10:00 PM. We walked onto the Rhapsody of the Seas around midnight. The muster drill was around 1:00 AM. We awoke on the first morning of the cruise and realized we weren't moving. We actually hadn't even left overnight. Again, there was heavy fog and we weren't given clearance to leave the port. We were finally permitted to leave port around 11:00 AM...exactly 19 hours after our scheduled departure. I knew there would be dire consequences for our itinerary because of this significant delay. They ended up cancelling two of our Greece stops...Mykonos and Corfu. I honestly almost cried when they announced this. They added Split Croatia to the cruise. What a disappointment that ended up being. Our only compensation was a $127 account credit. I enjoyed the Windjammer buffet on this ship. It had plenty of seating and tables and a lot of different stations for food that required people to spread out. I rarely waited in line at this buffet the entire cruise. Breakfast was the best meal by far. I really enjoyed the Belgian waffles. Our favorite spot to hang out was the Solarium. It was so comfortable and a really enjoyable space. This ship overall was lacking the fun atmosphere that most Carnival ships have. Good luck finding decent (free) food after 8:00 PM on this ship. About all you could get was a grilled cheese sandwich and some soup at the Solarium cafe after 8:00. On the first night we were starving and decided to order room service which is free. It was like a combination of gas station food and Chef Boyardee. The main dining room was hit or miss. There was always a long wait and the food wasn't usually worth waiting for. Service was bad compared to other cruises I've been on. There was a wide variety of different people on this cruise with us. We bumped into and spoke with people from many different countries. We met people from England, Ireland, Scotland, Germany, Italy, and several others. Everyone we spoke with was very nice and enjoyable to speak to. This cruise had the best "fellew cruiser crowd" of all the cruises that I've been on. Now for the whole reason of this trip: Athens, Greece - An amazing experience that I will always remember and dream about going back. We got a taxi from the port in Piraeus to the Acropolis. We toured the Parthenon, Theatre of Dionysus, Odeon of Herodes Atticus, and all the historic sites at the Acropolis. We got there very early in the morning, before 9:00 AM. Spent several hours there and when we were leaving, the line to buy tickets was ridiculously long. If you want to go to the Acropolis then get up early so that you can enjoy it and not spend half your day waiting in line. We walked to Hadrian's Arch and the Temple of Olympian Zeus and spent an hour or so there. From there we walked to the Hard Rock Cafe and had lunch. We shopped around in that area and saw all the other sites that were within walking distance. To finish out the day we had some snacks and drinks at a cafe before heading back to the ship. We did a ton of walking and were exhausted but it was so worth it. Kotor, Montenegro - This stop completely surprised my husband and I. This place was absolutely stunning. The port is flanked on all sides by mountains. The view is breathtaking. You do have to tender at this port. We walked to the old city which isn't very far at all. We decided that we wanted to attempt to climb to the top of the old fort and ramparts. This cost a few Euros each. This hike was very challenging and physically demanding. Most of the journey is an old narrow set of steps. In some places is just a pile of rocks. We started out with a lot of people in front of and behind us. We about gave up several times but kept pushing forward. Slowly by slowly most of the other groups and couples gave up and turned around. After we finally reached the top we were so thankful that we didn't. The top of the old fort gives you the most incredible view of the city and the port. It was an accomplishment and special memory. We ended up loving Kotor. After the climb back down we went shopping and had some wonderful gelato before heading back to the ship. Argostoli, Greece - Beautiful location. We took a taxi to Lassi Beach. This wasn't a scheduled port day for a ship because we were so delayed and our itinerary was reworked so the restaurants, bars, and shops were mostly closed. Sadly we couldn't enjoy food or a drink at the beach. It was still beautiful though. We picked up lunch at a restaurant that was open near the port. Split, Croatia - The buildings adjacent to where the ship was docked looked like they had collapsed a few decades ago. The port was smelly and underwhelming. I tried so much to think positive but I didn't enjoy this place. The people for the most part were extremely rude and standoffish. There were a couple of friendly people we came across. We walked to Diocletian's Palace from the port. They tried to nickel and dime you to go into any of the rooms or structures of the palace. You couldn't just pay one price and explore on your own. This was disappointing. The street vendors were sketch and tried to rip us off. Extremely disappointing. Only thing we bought was a necktie from Croata ties...very nice quality and very friendly folks in that shop. Overall this cruise was a disappointment. Instead of four stops in Greece we got only two. The ship is very lacking in dining options. My husband and I both continually yearned for a cheeseburger or pizza from one of our Carnival cruises. We might try Royal Caribbean again in another 30 or so years when we retire. Maybe then it will be more our style and pace. Read Less
3 Helpful Votes
Sail Date: October 2017
We have sailed with Royal Caribbean quite a few times now and have also booked a cruise in July 2018 so it is evident that we are generally happy with Royal Caribbean but definitely not so on this occasion. We arrived at Venice Marco Polo ... Read More
We have sailed with Royal Caribbean quite a few times now and have also booked a cruise in July 2018 so it is evident that we are generally happy with Royal Caribbean but definitely not so on this occasion. We arrived at Venice Marco Polo Airport just after 11am on 14th October where were informed that Rhapsody of the Seas had not yet docked due to foggy conditions so our luggage would be taken directly to the port and we were to be taken for lunch at a hotel and then transported to the port. We were brought to the Crowne Plaza Hotel in Padua where we were given a basic, but welcome, meal. The staff of the hotel are to be commended for the outstanding and methodical way that they handled the extremely high volume of passengers they received. We were then taken to the port where we found that the ship had still not docked but were given no other information. Apparently Royal Caribbean thought that it would be a good idea to send out email updates to passengers informing them of the situation which was ill advised as I, like many other passengers, had no access to emails. The ground staff appeared to be very disorganised with no contingency plan for dealing with the imminent arrival of almost 2500 passengers en masse. By chance we learned that they were handing out health declaration forms and allocating letters of the alphabet with the intention that this would be used to control embarkation. We were allocated letter J. Bags containing a baguette, piece of fruit, and bottled water were being randomly distributed but we felt that as we had been given food, it would not be fair to take any as there did not seem to be enough to go round. Bottles of water were also distributed and we managed to obtain one of these between the two of us. When check-in finally opened we waited patiently in anticipation that the filtered embarkation would be methodical and orderly but it was clear from the outset that this was not the case; as a result people were not abiding by the letters and were joining queues completely at random. It soon became very apparent that many of the ground staff had gone off duty, leaving the desk staff to deal with the passengers and an announcement was made that the filtered embarkation system was being abandoned. It was now a free for all with insufficient staff dealing with check-in, more than half the desks remained empty. Also priority embarkation queues appeared to be exceptionally long. I suspect that one reason for this was that there were too few desks dealing with the priority lines and loyalty members from Platinum to Diamond Plus were being channelled through one line. The priority check-in system broke down completely and became totally haphazard. We stood in line for 3 hours before being given a further bottle of water but no food and were finally processed at approximately 10.15pm. We arrived on board and immediately made our way to the dining room in the hope of hot food. I didn’t manage to get the name of the lovely server who did her best to provide us with food as quickly as possible. It was then announced that the mandatory muster would take place at 11pm. Whilst I understand the legal requirement for this drill to be carried out, it was clear that we would not set sail that night, that there were still passengers coming on board, that parents with children were having to get them out of bed again; surely this could have taken place at around 9 or 10am the next day? The next morning, it was still unclear when the port would re-open so Captain Tobias decided that passengers would not be allowed to disembark to visit Venice as he was hoping that we would set sail sooner rather than later so it was incorrectly listed as a port day in the amended itinerary when it was in effect a sea day. We finally got to set sail around midday and, at that stage, it was unclear what changes would be made to the itinerary. We received a letter informing us that we would be provided with onboard credit valued at ½ day of our cruise fare as a “token of goodwill” for the problems with check-in and departure. To our total surprise, we were then informed that rather than missing out on Kotor and continuing with the rest of the planned itinerary of Corfu, Athens, Mykonos and Argostoli, we had a total change of itinerary which now included an extra day at sea, no Corfu stop, no Mykonos stop, an unplanned stop in Split and a stop in Kotor toward the end of the cruise. Whilst we understood that the original itinerary was impossible, there was no reasonable explanation as to why the Greek Isles cruise that we had originally booked had now become a Greek Isle cruise! I realise that we had to be back in port on schedule but to say that we were very disappointed with such a significant change to the itinerary would be an understatement. I did go to Guest Services to lodge a complaint regarding the check-in fiasco and, whilst they took note of my grievances, I heard nothing further from them. It would appear that they thought that the on-board credit would be a satisfactory response but considering that we were not on the ship until after 10pm, I would have expected some form of compensation for missing the majority of our first day. I understand that Royal Caribbean reserve the right to alter itineraries as it had to do during the recent hurricane season in America; the fact that this itinerary was almost completely and inexplicably changed, the only problem being fog on day 1 and the early part of day 2, appears to be something that Royal Caribbean has failed to address satisfactorily. We were provided with a refund for the excursions that we had booked for Corfu. We loved Rhapsody of the Seas and the staff on board were wonderful with particular praise for our dining room servers, Noel & David, Rhiana Esguerra in the R Bar and Yulia & Thaddeous in the Diamond Lounge. Read Less
2 Helpful Votes
Sail Date: October 2017
We chose this cruise because we wanted to visit Venice and Greek Islands. We encountered fog in the Venice port, so our cruise was delayed. Instead of leaving at 5 PM on Saturday, we left at 11 AM on Sunday. This meant that the itinerary ... Read More
We chose this cruise because we wanted to visit Venice and Greek Islands. We encountered fog in the Venice port, so our cruise was delayed. Instead of leaving at 5 PM on Saturday, we left at 11 AM on Sunday. This meant that the itinerary was changed. They cancelled Corfu and Mykonos, sadly. The one Greek Island we did visit (Keffalonia, Argostoli) had little to do or see unless you actually left the port and went elsewhere on the island. We went to a beach and swam, but it wasn't one of those picturesque Greek beaches that one sees in photos. The town itself was modern and full of tourist souvenir shops--not the kind of shopping we were looking for. Split, Croatia was added to our itinerary. While the old town was nice, again, full of tourist souvenir shops and also very expensive high end stores. Outside of the old town, there really wasn't much else to do or see and the currency is different, causing problems. We did take an RC shore excursion of the Cetina River. River cruise, visit to Omis and walk around old town Split. Nobody told us Omis is ten degrees colder, so we were not prepared for the cold winds. The river boat ride, while very scenic, was freezing cold. We were also only given 15 minutes in Omis, during which most people looked for public washrooms. Our guide was not the greatest--used too many words and lost much of her audience. And this cost us $93 US currency. What a waste. We were compensated a half a day OBC per stateroom for the delays in leaving. While that was nice, it wasn't sufficient, in our opinion. The embarkation was utter chaos, with over 2000 people trying to get on the ship at the same time. The food was fine. We ate at the Windjammer and the Main Dining Room. MDR meals were a bit too salty for our taste and the portions excessive (lots of waste was noted). Windjammer had lots of choice and was adequate. I much prefer, however, the method HAL uses on their ships--that buffet food is served to customers, rather than allowing customers to serve themselves. Much more hygienic. Our cabin, outside stateroom 3044, was adequate. Sofa a little tired, but we didn't much more there than sleep and dress, so it was fine. Did not enjoy the fact that the Casino was in the middle of the deck shared with dining and theater. We had to go up or down a flight each time to avoid walking through the stinky smoke-filled Casino. We would've enjoyed informative lectures about the ports being visited before docking. While one talk was offered, it was nothing more than a sales pitch for the over-priced, underwhelming shore excursions. We did enjoy the entertainment shows in the theater. Many people slam these, but these youngsters work very hard to put on a program for the crowd. The singing and dancing was enjoyable and they need to be commended for their efforts. The activity director, Eric, on the other hand, tended to be a little annoying. They advertised decade theme dance evenings, but while people were enjoying dancing, he would interrupt this with some sort of lame game that took up a lot of time and basically "killed" the party, so to speak. After the 3 couple twist contest, most people left and the dance floor was cleared. Too bad. All in all, not what we hoped for or signed up for. Perhaps we are just not cruise type travellers. Read Less
1 Helpful Vote
Sail Date: October 2017
Small pool, cold pool, itinerary scrapped, spent too much time at sea, small cabin on deck 2 - very noisy through the night. If you don't get the drinks package you get weak cordial to drink, not even a coke, shows were naff. Whole ... Read More
Small pool, cold pool, itinerary scrapped, spent too much time at sea, small cabin on deck 2 - very noisy through the night. If you don't get the drinks package you get weak cordial to drink, not even a coke, shows were naff. Whole ship's guests had to queue from 3hours onwards on check-in. NO time to see Venice whatsoever. Ship as a whole has had a nice makeover however the rooms did look a little dated. Drinks package expensive if you spend time ashore. Excursions expensive. Wifi package expensive. Go for a cruise where all is included - you don't feel like the poor relations onboard then. We stayed in a 'stateroom'! whilst the bed is a good size the size of the room is hardly stately. In fact it has about the size of a single axle caravan. One band was good, but the other band was really annoying - who wants week long calypso music during a Greek island cruise. This was our first cruise, booked a year ago, not as good as I was expecting. The ship didn't have as much to do as I was expecting, we found our way round after only a day - I recommend you go with a larger, more modern ship. Not embarking in Venice (you get no time there). Although the staff were fantastic and food good although we didn't try the extra costly alternative restaurants. Try another cruise line. Make note of the low ratings in these reviews - after spending a week on the Rhapsody of the Seas I now agree with these poor reviews. Read Less
Sail Date: October 2017
A small ship for Royal Caribbean, so didn't take long to find way around. Stayed in Owners Suite 8001 Spacious room with good storage. Room in good condition but carpet dated. Found cabin be be noisy, particularly during ... Read More
A small ship for Royal Caribbean, so didn't take long to find way around. Stayed in Owners Suite 8001 Spacious room with good storage. Room in good condition but carpet dated. Found cabin be be noisy, particularly during sea days with banging and load thumps emanating from the upstairs windjammer area. Cabin stewart always welcoming and smiling. Great food and service in both the MDR and speciality restaurants. Could not fault in any way. Overall I found all staff friendly, providing an excellent service, albeit on an older outdated ship. Entertainment average. Onboard activities poor. Royal Caribbean mishandled the end of the cruise. We booked cruise, flights and transfers direct with Royal Caribbean International. Day before debarkation at Venice Port, advised by Captain that Venice port may be closed due to fog. Captain confirmed early next morning that Venice Port was indeed closed. Spoke with concierge aboard ship. Informed not to contact incident hotline as our private transfers and flights would be rearranged. All we would need to do is speak with the Royal Caribbean rep once onshore who would provide us with our new travel arrangements. Left ship at 5.20pm and found utter chaos at port. No one seemed to know what they were doing and later transpired that they had forgotten to book any transfers or flights for us. The incident hotline stated that there was nothing they could do as it was being handled by ground staff. Stayed at port for the remainder of evening and eventually got the last bus at 11pm. Taken an hours drive to a 'hostel' arranged by Royal Caribbean. Room was dingy, very smelly with small camp beds provided. I'm still itching from the experience. No compensation nor offer of future credit from Royal Caribbean for:- Private transfers paid for, not provided; extra expense for breakfast and lunch due to extra day at airport; Substandard overnight accommodation; Noisy cabin. I understand the problems that weather may cause. Although I don't have an issue with the delay in getting into the port, I do however take issue with the way RCCL treated us once they got us off the ship. To say the least I was not impressed. Read Less
Sail Date: October 2017
On checking it turns out that this was our 15th Royal Caribbean cruise. Unfortunately it is also our worst. We upgraded to a suite for the first time ever for a special birthday but unfortunately although we had lots of space this was ... Read More
On checking it turns out that this was our 15th Royal Caribbean cruise. Unfortunately it is also our worst. We upgraded to a suite for the first time ever for a special birthday but unfortunately although we had lots of space this was the noisest cabin we've ever had so we weren't able to enjoy it that much. The band on the pool deck above was so loud it was actually uncomfortable to spend time in the cabin and then we had to put up with chairs being dragged and people running around on the deck until the early hours of the morning most nights. Generally the ship was ok if a bit dated and as usual the on-board staff were excellent which is the main reason we've stuck with RCI so much. Itinery was quite good though the list of official tours was quite limited and quite expensive so we booked an independent tour using Niki's Olympic Tours which was much more exclusive and excellent value. Sadly the whole experience of this cruise was destroyed by what came after. Due to fog the cruise was delayed by 9 hours getting into port which is unavoidable. We were feeling quite comfortable as our flight home was booked through RCI so obviously they would sort it all out quite efficiently. Short version of the following story is that we were offloaded from the ship as quickly as possible and then left to stand in a dark damp car park for well over 3 hours with a few very stressed, but sadly cluesless, Italian shore staff who had no information as to where we would be spending the night, no information about when we might fly home, nowhere to sit, no food and no drink. We were having to hand out our own emergency snacks to help elderly diabetics with no assistance from the staff. Eventually we were allowed back into the terminal building to scenes that bore more similarity to a disaster emergency shelter than one of the world's top cruise companies looking after its guests. I can honestly say that this was one of the most stressful nights of my life. Considering this sort of thing must happen a couple of times a year this company seems to have no contingency plans in place. The strange thing is that despite us being apparently loyal customers RCI aren't the least bit interested in either making even the slightest gesture towards compensation beyond paying for our minimal out of pocket expenses or even re-assuring us that they are improving their processes in future. Clearly they have too many other people lined up to pay them money to worry about customer retention. Read Less
1 Helpful Vote
Sail Date: September 2017
This cruise had the right dates and places we wanted to visit. Heard RC was a great cruise line. The crew was great and very attentive. The ship was clean & activities were well organized. However, the stateroom was advertised as ... Read More
This cruise had the right dates and places we wanted to visit. Heard RC was a great cruise line. The crew was great and very attentive. The ship was clean & activities were well organized. However, the stateroom was advertised as being able to accommodate 3 adults but was impossibly small for 3. Had to step over each other to use the washroom during the night. No space for luggage. Also felt we were nickled and dimed. Many things included on other cruises were extra fees on the RC ship. Had only 1 dining room choice (food & service were great) other than the buffet by the pool unless we paid extra. RC and our travel agent had a mix up on the total fees owed and our cruise was nearly canceled. We did not find out there was an issue until we were on the plane to Rome. Thank goodness we had internet/phone service to correct the error or we would have been turned away at the port. We received an apology from our travel agent but none yet from RC. This is our first and last cruise with RC. Read Less
8 Helpful Votes
Sail Date: September 2017
We chose this cruise line to celebrate our 49th anniversary and were very disappointed. We did not sleep well any of the 7 nights as the temperature in our room was either boiling or freezing. Every day I went to the front desk and they ... Read More
We chose this cruise line to celebrate our 49th anniversary and were very disappointed. We did not sleep well any of the 7 nights as the temperature in our room was either boiling or freezing. Every day I went to the front desk and they immediately sent someone, but all they did was adjust it up or down, but never fixed it. You have no control over the fan and the temperature is either in the red section or the blue. You cannot set a temperature for your room or set the fan to low, high or off. We ended up settling for cold and slept in a robe they provided. It was not pleasant at all. It is a shame they did not fix the temperature as there were many good things about Crystal…good food, pleasant staff, small number of people on excursions and a very clean ship. I would be very hesitant to book another cruise with Crystal or to recommend it to friends or our travel agent. At this price point, I expect a room with a comfortable temperature. This should have been fixed before they booked the room. Read Less
Sail Date: September 2017
We sailed on Rhapsody of the Seas as the second half of a Webjet Exclusives Italy & Greek Islands tour/cruise package. Although Rhapsody is a nice ship with large atrium and amenities, it's definitely NOT good in a few areas. ... Read More
We sailed on Rhapsody of the Seas as the second half of a Webjet Exclusives Italy & Greek Islands tour/cruise package. Although Rhapsody is a nice ship with large atrium and amenities, it's definitely NOT good in a few areas. We have sailed on a few ships now and love cruising. We like to eat in the dining room rather than the buffet restaurants. However we found the main dining room menu very limited, and it hardly changed at all from one night to the next. The quality of the dishes was generally poor compared with other cruise lines we've been on like Holland America Line's Noordam and Zuiderdam. Both those ships we found to have good variety and consistently good quality for breakfasts and dinners - we generally eat lunch in each port in local cafes. On Rhapsody there was a drinks package offered at the start, (actually by hard selling) as we embarked, but it was very expensive, and you'd have to destroy your liver to get your money's worth. Alternatively, buying just a few drinks each individually was also very expensive US$11 for a small glass of nice wine, and then they add an 18% surcharge plus about 7% tax on top of that. How much of that makes to to the "unseen" staff is anyone's guess. If you like enjoying a bottle of local wine or beer from each port in your cabin or on your balcony, for get it. They check every single bag with a swarm of "security" personnel. I'm pretty sure they're not looking for anything but alcoholic beverages. They call out loudly when they spot anything that looks like a wine bottle and confiscate it for the remainder of the cruise. I felt this was a little bit over the top. I understand that's the rules, but other cruise lines we've been on more often than not, turn a blind eye to the odd bottle in the bag. Not this cruise line. Also, on every other cruise we've mostly had full days in port, sometimes even overnight stays. But this cruise was mostly only half days in port, and often we arrived at strange hours like 1pm which made exploring quite limited. We took two excursions - one in Kotor Montenegro and one in Athens, Greece. The Montenegro inspect half the tour climbing the face of a mountain through 22 hairpin turns that barely let the coach scrape though. While spectacular, it left little time but to see two villages for 1/2 an hour each and then traffic meant we missed seeing the really beautiful old town beside the port. We had to rush back to the ship on the last tender. Athens was excellent with a great local guide who really know his stuff and had a very interesting story for each place covered. Athens was amazing. The Rhapsody staff was excellent, but we won't be back on Royal Caribbean again. And while we won't be back on Webjet Exclusives again either, we really liked the tour guide, discovered some great places we'd like to return to stay-put, and met some very nice people on the way. Read Less
1 Helpful Vote
Sail Date: September 2017
We expected better. The boat is very old, the staterooms and main restaurant were not clean, the staff was very rushed at main restaurant and tuff at guest service. Poor organization at main restaurant, it seemed like they were not ... Read More
We expected better. The boat is very old, the staterooms and main restaurant were not clean, the staff was very rushed at main restaurant and tuff at guest service. Poor organization at main restaurant, it seemed like they were not prepared and organized as a team, lousy organization of fellow tables. We had to request 3 times the change of table. But i have to say that the Director of the boat, the main waiters, assistant waiters of the second and third table assigned to us and some other personal were very kind and helpful. The shows and events were very low level, it seems that were all arranged for US customers. The islands of the itinerary are not worth visiting as Argostoli in Kefalonia and Corfu in Kerkyras, we would have preferred to visit some island with more history and traditions with Greek environment as Athenas and Mykonos. The times of enjoyment at each stop is not well calculated. Shore excursions on land are expensive and not worth it. We won´t choose the Rhapsody of the Seas again, and we don't know if we will ever choose a cruise with Royal Caribbean. Read Less
6 Helpful Votes
Sail Date: September 2017
If your looking for sparkling, colorful and exciting atmosphere. This is not a ship for you. Picture it as a ship in retirement. The carpets are a fun l970s design. Its heyday was probably early 70s. There is not as much to do on this ... Read More
If your looking for sparkling, colorful and exciting atmosphere. This is not a ship for you. Picture it as a ship in retirement. The carpets are a fun l970s design. Its heyday was probably early 70s. There is not as much to do on this ship as say the newer and larger ships. The food, though prettily displayed, not like the imaginative designs of the newer ships, but sort of a step of from dennys, or small family restaurants, definitely not las vegas style. The entertainment, well, this must be the ship they put the people just starting their careers, because even though they are reasonably ok in their efforts, I have seen better talent at my son's high school presentations. There's not much to do on this ship other than drink, spend money at the shoppes, and gamble. The people on the ship do work hard, and every place you sit and spend time, you will be charged a gratuity fee, so check your bill constantly. The cabins are small and the furniture in them adequate. This was a good ship to start my children on their cruise adventures because now they will have something to compare the newer ships to. But, I didn't pick this cruise for the ship, I picked it because of the ports. Next time, I will be a little more selective. Read Less
13 Helpful Votes
Sail Date: September 2017
This cruise was for my partners 65TH birthday and was chosen for the itinerary. We've cruised lots before but this was our first time with Thomson. We did enjoy ourselves and met some lovely people but I think the phrase ... Read More
This cruise was for my partners 65TH birthday and was chosen for the itinerary. We've cruised lots before but this was our first time with Thomson. We did enjoy ourselves and met some lovely people but I think the phrase "Almost but not quite" sums up our experience. The ship - very clean everywhere except the toilets on the top pool deck which were often without toilet paper and soap and the bins overflowing with paper towels, really not nice. The ship is also very old, drab and the tired. There is a lot of rust and everywhere and everything just looks dated. Parts of the carpets have been replaced so there are patches of bright new next to very faded worn and the bed linen and towels were clean, but grey, old and had holes in. There was also a bad drains smell most days in certain areas of the ship. Our cabin - we were in 5199 which is aft. The bed was lovely and comfortable and the shower was very good. Our cabin steward Mat kept our room lovely and was very friendly. The big downside was the noise/vibration. It was always underlying when at sea but early mornings when coming into ports it was really dreadful. We get up early all year to go to work, so to be woken really early on our weeks holiday wasn't good. The answer here surely is to advise people of this when they are booking as we would have paid more for a different cabin. Entertainment - Very good. The band Top Men were honestly the best band we've ever had on a cruise ship. Whatever music the played was spot on. The electric guitarist was amazing. The show group were good, again one of the best we've seen on a cruise ship. The comedian Phil Doyle was very funny we even stayed up to see his late night show later in the week as we enjoyed him so much. He even got up on stage in the Medusa lounge on the last and played a couple of sets on the drums with Top Men! Staff - I'd say 75% were friendly/helpful. It was hit and miss on getting a drink depending on who was serving. Some clearly saw us and wouldn't come over or were very offish but most were friendly and helpful. Trying to get a drink in the theatre and Medusa lounge was always a task. We often queued ourselves to get one. Not enough staff. Food - no complaints. Buffet was always hot and a nice voice. The Orion, again always hot but Perhaps not as much choice as other ships but always something you like and it was good. Again though, depending where you sat the service was so different. Some nights it was excellent, very attentive and always topping your wine up. Other nights though we were given a table with crumbs all over it and the residue of someone's sauce/gravy, we had to ask for cutlery, trying to get wine was impossible and the waiters didn't even look at you they were practically running and throwing your food at you. Not very relaxing. Mistrals restaurant - Paid the extra to go there for a special birthday treat. The staff were very attentive and the food was amazing. The downside though was it was absolutely freezing in there. There was condensation on the outside of the windows!!! The lovely waitress had some shawls she brought out so obviously it is a known problem. The other thing is if you a toilet while there you have to go outside and along to the pool deck toilets, which when I went had no toilet paper, soap and were really not nice. As it was formal night and we had made an effort it wasn't ideal going into those sort of toilets. Emarkation/debarkation - No problems with either. Very smoothly done. Bit early at airport on way home but I suppose they have to get you off the ship. Corfu airport is far too small for the amount of people using it and there arent enough facilities or seats. That's not Thomsons fault though. Summary - we had a lovely holiday and the ports of call were wonderful. As I said earlier it was a case of almost but not quite. Old ship, but mostly clean. Most of the staff were friendly. Food was good. Entertainment was brilliant. Our cabin was bad with the noise/vibration. Thomson have to advise people of these cabins so they are aware and can precook a different one. They are aware of it as the Captain mentioned it through the week. All in all a 'good' cruise but all the other cruises we've been on have been excellent. I don't think Thomson is for us. Read Less
5 Helpful Votes
Sail Date: September 2017
We chose this trip for the ports of call in the Adriatic. We had cruised with NCL 9 times in the past but not recently. What a surprise to see how this cruise-line has deteriorated lately into a lower tier mass-market cruise! It ... Read More
We chose this trip for the ports of call in the Adriatic. We had cruised with NCL 9 times in the past but not recently. What a surprise to see how this cruise-line has deteriorated lately into a lower tier mass-market cruise! It started out when we saw our TINY broom closet-sized cabin on the lowest passenger deck, with a port hole that had to be opened and closed manually. We had hoped to be near our traveling companions on deck 9 since they had not cruised before, but NCL refused to relocate us or consider an upgrade in spite of our past loyalty. This caused numerous problems meeting-up with our friends. Worst cabin we have ever had, out of 40 cruises! and we have sailed on all the major cruise lines. We found RAFFLES to be terribly over-crowded, especially at breakfast when we literally had to fight through the mobs of people looking for food. Often-times there were no seats to be had until we walked outside to the back deck. We thought the food was very average...unfortunately, vast quantities of mediocre, often unrecognizable food. UGH The main dining restaurant was better but several times found the waiters to be confused and untrained. Only 2 dinners were excellent...leg of lamb and prime rib. The fish was not fresh and you would certainly have expected better quality than frozen tilapia. Entertainment was nothing special, except for the Beatles show which was great fun! the rest was just talent-show caliber. Singers were not very good and dancers average. We especially hated the blatant money-grabbing attitude of the line at every opportunity. Prices for drinks and soft-drinks were excessive, shore excursions too. We were NOT invited to the past passengers' party even though we had sailed on NCL NINE times previously. Upon investigation we were told that since we booked at interlinerates (Airline employees), none of those cruises counted and we were regarded as new guests. This has never happened before. You'd think they could give us one free (watery) drink to say thanks for our loyalty AND getting our friends to come along! We were offended by the LGBT group onboard that were given the best lounge on the ship for their gathering every night...the Maharini Lounge. Other passengers would have enjoyed this lovely intimate spot. All in all we were sorely disappointed and will NEVER set foot on another NCL cruise. Read Less
4 Helpful Votes
Sail Date: September 2017
The whole cruise was spoilt by smoking on every outside deck and walkway. the only outside space without smoke was the Lido restaurant outside extension on deck 9. You could not walk around the ship without the smell of tobacco and active ... Read More
The whole cruise was spoilt by smoking on every outside deck and walkway. the only outside space without smoke was the Lido restaurant outside extension on deck 9. You could not walk around the ship without the smell of tobacco and active smoke. The stern decks 7, 8,and 10 were full of smokers. The all inclusive drinks package only had one beer and one lager to choose from and the wine was a low strength Spanish cheep. It cost a further £50 per person per week to upgrade to a choice of "free" drinks. The shore trips were on the expensive side, and the staff were not helpful for people who wanted to go it alone ashore. Good points included the friendly cabin staff , good set dining and punctuality of the ship and tenders. Meal labelling for Vegan, Gluten free and dairy free was very good, and choices of tea were excellent. Read Less
Sail Date: September 2017
Our package was full beverage but they don't tell you they serve the worst coffee if you wish to have the drinkable one you need to pay extra This applied to more beverages, dining options. The prices of noncomplementary restaurants ... Read More
Our package was full beverage but they don't tell you they serve the worst coffee if you wish to have the drinkable one you need to pay extra This applied to more beverages, dining options. The prices of noncomplementary restaurants were steep, and the complimentary eateries were poor. My husband got sick & had to wait till 6 pm for the medical center to open if you have an emergency you'll pay extra to be admitted any other time! Diagnosis: a virus very common in cruise lines You'd expect them to have the decency of not charging for medical care to a condition inflicted by the cruise but we found out we were billed $195!! Port trips were too short we arrived in Mykonos at 7:30 am! What shops, car rentals would be open then? How much of Mykonos would you see when you have to return by 3 pm? Read Less
11 Helpful Votes
Sail Date: August 2017
Out first impressions when we boarded the Tui Discovery 2 cruise ship was good. We went to our balcony cabin and was pleased with the cabin and balcony.The 2 gentlemen that serviced our room which was number 7040 was very good and ... Read More
Out first impressions when we boarded the Tui Discovery 2 cruise ship was good. We went to our balcony cabin and was pleased with the cabin and balcony.The 2 gentlemen that serviced our room which was number 7040 was very good and everything was clean and tidy every day. On the first day of our cruise we were at sea all day and night consequently everybody that was cruising was on board the ship for 24 hours. Each evening we toured round the various bar/entertainment arears and found it very hard to find 2 seats and table to sit and enjoy a drink. Every venue was extremely loud and the only place you could actually sit and hear yourself speak was the pool bar. The first time we visited this bar we got our drinks and when looking at the glasses, which were understandably reusable plastic glasses as it was the pool area we found that the glasses were badly scratched and looked dirty we asked for 2 different glasses but these were in the same state, so every time we went to this area to have a drink we took with us 2 glasses from the restaurant which were clean. We docked into a different port every morning and found that you had to pay for the shuttle bus to take you from the port to the town this was £6 pounds return. Cruises are not a cheap holiday and we feel it was extremely bad that Thompson charged people to be taken from each port to the towns. The food was ok, we have had a lot better in all inclusive hotels but it was ok each day. Because of our experience on the Tui Discovery 2 ship we have decided that we will not be going on any more cruises which is sad as if our experience had been a good one we would have booked at least 2 cruises next year. Read Less

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