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Cruise Ratings
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1 Helpful Vote
Sail Date: August 2018
We chose this cruise for the destinations and they are all wonderful ( Dubrovnic, Venice, Split, Corfu, Malta ) Recommend you take the guided tour in Malta through the city and onto Mdina. The guide was exceptional. We recommend you ... Read More
We chose this cruise for the destinations and they are all wonderful ( Dubrovnic, Venice, Split, Corfu, Malta ) Recommend you take the guided tour in Malta through the city and onto Mdina. The guide was exceptional. We recommend you be careful taking the water busses in Venice as they may not go where you think, are extremely over-crowded, without ventilation, and become an intolerable sauna. Our stateroom was on deck 11 starboard aft and beneath the ships funnel. It gave off strong gas fumes when it sailed and docked using the sideways propulsion. We also sensed fumes from our air conditioner from time to time. The props also cause shaking at times in certain parts of the ship. Food was so-so. This was our 8th cruise and 3rd on NCL and it seems the quality is diminishing so. Well done meat needs to be sawed to eat, provided you are strong enough. Not many extra items to eat which seemed available on prior cruises. You get what you pay for. Read Less
2 Helpful Votes
Sail Date: August 2018
the shows were good, the food decent but the location of our room was such that we could hear chairs dragging across the floor, some kind of machine going on at midnight and not ending until 2:00 am and either carts or furniture being ... Read More
the shows were good, the food decent but the location of our room was such that we could hear chairs dragging across the floor, some kind of machine going on at midnight and not ending until 2:00 am and either carts or furniture being rolled across the floor beginning at 5:00 am until 10:00 am. It was difficult to sleep due to the noise. The young man who attended to our cabin was very nice but the credit desk person was rude and the hostesses at some of the restaurants seemed overwhelmed. The disembarkment process was smooth. I feel like it would be a nice perk if we were allowed to fill water bottles to take on the deck while lounging rather than paying for a case of water. We went on 3 excursions which were nice and reasonably priced. I have been on 6 cruises which 2 were NCL. Not sure I will do NCL again. Read Less
1 Helpful Vote
Sail Date: August 2018
We chose this cruise for the itinerary which was great. We enjoyed having two days in Rome prior to the cruise. We had been there before but were able to do a couple of things that were on our bucket list. We stayed at the Starhotels ... Read More
We chose this cruise for the itinerary which was great. We enjoyed having two days in Rome prior to the cruise. We had been there before but were able to do a couple of things that were on our bucket list. We stayed at the Starhotels Michelangelo which was great. A 5 minute walk to the Vatican and 15 min walk to Vatican Museums. Location was also good to walk to restaurants. We didn't have to take a taxi anywhere. We booked the hotel and transportation through RCCL as well as our air travel and they did a fantastic job! Will book through them again in the future.The ports in Greece were also wonderful. We took a Ship's Excursion for three ports and on our own in Mykonos. Now for the ship. Jewel was kept very clean and maintenance was great. It is definitely showing it's age although it did undergo a renovation 2 years ago. We had a Junior Suite on Deck 10 and it was in good shape with new carpeting and draperies, although it's also time to gut the bathrooms and get rid of some of the old granite and tilework. The only problem with the ship is that it's smaller and it gets very crowded in the common areas, especially the Centrum area where they have music and parties. It's a small space with way to much going on in it most evenings and jam packed with people. And of course, eating areas are pretty much limited to the Windjammer and the MDR. So you know that the buffet is always crowded. We won't go on this class of ship anymore. We'll schedule our next cruise on a larger one. Then there is the smoking issue. We were on Deck 10 and we could actually smell smoke on our balcony drifting up from Deck 5. I know this was a European cruise with many more smokers which we had expected. The smoke from the Casino permeated the Centrum many times. Other than that we had a great cruise and this ship is in better shape than her sister ship, Radiance, which we sailed on two years ago. Read Less
6 Helpful Votes
Sail Date: August 2018
We chose this cruise because of the Greek Islands that we wanted to see. Embarkation and disembarkation went smoothly and quickly. The ship was very nice and kept i great condition. We were in cabin 7542-a balcony cabin. The room ... Read More
We chose this cruise because of the Greek Islands that we wanted to see. Embarkation and disembarkation went smoothly and quickly. The ship was very nice and kept i great condition. We were in cabin 7542-a balcony cabin. The room is large and has plenty of room for storage.The beds are comfy. It was great to be able to see such beautiful sites from our balcony. So worth it. Our cabin was taken care of by Alex. He did an excellent job. He was very helpful and answered some of our questions when leaving the ship and about the ports. The crew in all areas must be commended on their care of guests & ship. They are what makes the Rhapsody a ship to travel on. The food was very good in both the Windjammer and the dining room. Our servers were Aldis and Mericel. Both excellent. There is such a variety of foods to choose from, I don't think anyone should complain. Again service was great throughout the ship. This was our first cruise, that we did not have tables for our little group. Which turned out great because we got to meet and interact with some great guests. But there were no tables for 2 or 4, which I had never seen before. I could not give a higher rating because of the entertainment. We have been on many cruises, but this is totally lacking on this cruise. We are onboard every evening and sea days and really something needs to be done to improve in this area. Their singers and dancers were good, but spoiled with costumes that didn't fit and all those wigs! Those girls and gentlemen just looking like themselves would have elevated those shows because they had good voices and danced well. I am sure they also could have found other talent, if they wanted. We have been on other RC ships, nothing like this. The games were so childish. Fine, if you were a child, but not for adults. The ports were wonderful: Kotor, Corfu, Athens, Mykonos and Agrostoli. You would be able to see and do these ports on your own except for Athens. We arranged our own tour with PK Travel-excellent. Read Less
2 Helpful Votes
Sail Date: August 2018
Cabin was small and tacky, similar to a Days Inn. 300+ KIDS everywhere and disruptive - jamming elevators, slamming doors, running down the halls. The ship did little to abate the problem. No adult only areas. Kids in the bars long ... Read More
Cabin was small and tacky, similar to a Days Inn. 300+ KIDS everywhere and disruptive - jamming elevators, slamming doors, running down the halls. The ship did little to abate the problem. No adult only areas. Kids in the bars long into the night. Entertainment in show loung was lackluster. Service was terrible. Couldnt get a beverage in the lounges - few servers and they are oblivious. If you get their attention, they still take 20 min to return with a drink. Lots of people in white shirts and epaulets but they dont do the work. If I have to upgrade my class for better service, I might as well book an upscale cruise line with fewer people, no children and all inclusive. We were nickle/dimed to death and a constant push to purchase upgrade drink pkg or internet, which is absolutely ridiculously expensive! Spa ladies were like vultures. Food was mediocre. Lots of it in the Ocean View Cafe, but too many options which go to waste. Main dining room was OK. Specialty restaurants overrated. I have to say, if you complain they do attempt to remedy, but so many people were complaining. I spent too much money to have to complain to receive decent service. Dont believe Celebrity will be my cruise choice again. Read Less
5 Helpful Votes
Sail Date: August 2018
We picked this cruise because of the ports especially La Spezia as we wanted to go to Cinque Terre and also the price. Ship embarkation was well organized and quick. Cabin was inside guarantee and was on deck 8 front and was ... Read More
We picked this cruise because of the ports especially La Spezia as we wanted to go to Cinque Terre and also the price. Ship embarkation was well organized and quick. Cabin was inside guarantee and was on deck 8 front and was spacious lots of storageand larger bathroom also with lots of cupboards. It was a long walk to main dining room. Dining only did main dining room which we had fixed time to eat 6:15pm but table wasstuck under stairway but quieter area than other tables.Food was okay lobster one night but it was tough. Every night they had salmon, chicken or one other item standard. Appetizerswere okay had scrimp cocktails most nights. Desserts were mostly very rich and didn't find them that great. Main buffet ate lunch and breakfast there good variety. Did breakfast once in main dining room but mostly egg dishes or pancakes no variety.Did not do any speciality restaurants as they were expensive. Entertainment was lacking only one night with good production last night. Had areas roped off in the theater for only certain people which didn't make you feel welcome. Did this in some dining rooms you couldn't use at all. Activities were almost non existent nothing on pool area except screaming kids and a band that played for 40 minutes who couldn't sing and weren't very good. Quiet pool was too cold to sit in with air conditioning. Steward for cabin was outstanding. Disembarkation was very well organized was off in 5 minutes as we had our own luggage. Did not do any ship excursions. Civitavecchia port took Roma Cabs from airport very effecient as plane was 3 hours late and they were there. Stayed at Hotel Traino comes with breakfast and free shuttle to ship. LaSpezia took cab then train to Cinque Terre bought ticket for Cinque Terre online unlimited use for 13Euro for senior. Nice(Villefranche) tendered port very effecient went right off onto shuttle boat coming and going. Took local train to Nice then hop on hop off bus but should have taken the hop on hop off bus from port stops at castle entrance right at port Villefranche. Ajaccio, Corsia walked around town Cagiliari, Sardina took Petit Train or 9Euro went up and down narrow streets plus checked out local market Naples wanted to go to island of Capri but arrived in port at 9am and couldn't get off ship till 9:30am and calling for thunderstorms so didn't go on high speed ferry. We did the hop off hop on bus around Naples did the red route downtown area and also the blue route which was along the coast. It cost 23Euros. Rome took an extra day after cruise stayed at Hotel Ariston gave us a free upgradeand walked to train station to catch hop on hop off bus took the green line one but not a good tour stops were no where near the sites. Took bus to airport left from train station and was $6.90Euro. Ship was spotless even had lawn on the upper deck. I travelled with my husband and he didn't really enjoy Celebrity cruise line probably wouldn't book with Celebrity again. Read Less
7 Helpful Votes
Sail Date: August 2018
It was nothing more than a floating retirement home.Daytime activities consisted of boring quizzes,seminars on weight loss and pain relief,watercolour painting and something called Knit and Natter (think old ladies sitting in circle ... Read More
It was nothing more than a floating retirement home.Daytime activities consisted of boring quizzes,seminars on weight loss and pain relief,watercolour painting and something called Knit and Natter (think old ladies sitting in circle knitting and gossiping).The evening entertainment was just diabolical; the mediocre ship theatre group putting on mediocre shows,an irish comedian rehashing jokes from the ark and,wait for it, a harp player wtf. the food was nice but nothing special but the service was good. as for the cabin it was fine for the first week but then it was flooded by a burst pipe and the treatment we received from the deck manager and housekeeping manager was just unbelievable.i only hope they don't treat their mothers the way they treated mine. they wouldnt move us so we had 3 days in a damp smelly cabin (my mother was up all night being ill because of the smell) and all we got was a cheap bottle of p&o plonk (we don't drink) and a tiny box of p&o chocolates.needless to say we have made formal complaints this was our first and last cruise with p & o. next year its back to royal caribbean Read Less
Sail Date: August 2018
1. We had booked a cabin and the pictures on the web site did not show that this would have pull down beds stowed and a column in the cabin this greatly reduces the limited space and we should have been made aware of this when we booked ... Read More
1. We had booked a cabin and the pictures on the web site did not show that this would have pull down beds stowed and a column in the cabin this greatly reduces the limited space and we should have been made aware of this when we booked back in February 2107. We could have then made an informed decision on the cabin instead of me keep hitting the bed that stuck out from the wall with my shoulder as there is very little space to pass. 2. The staff on board (not the officers in White) Did not seem to have much regard for guest’s. The staff walking through guest’s as if they had right of way and not waiting until guests had passed. Very rude! 3. Staff members siting in the main lobby deck 5 midships eating but more importantly taking up limited seating. 4. All areas of the ship need a good clean all the glass on all open areas are not just dirty they are filthy. Up on deck 15 I used a damp cloth and cleaned a circle in the dirt. On the lower decks you could see were the sea had washed some parts of the window and left strikes of dirt showing. 5. On port days the sun loungers were stacked and strapped and when we asked the deck crew to unstrap them, so we could get a lounger as the rest were taken, the crew said that is not my job and I don’t know who to ask, this was not a one off but each port day. Even the bar staff could not do anything, for not only us but the other guests who we witnessed asking the same questions. 6. Your Captains circle benefits states. Princess Passport Our special Princess Passports are another Member exclusive, giving you a unique way to record your memories of treasured adventures. Collectible Destination Stamps Every time you sail with us, we will give you a stamp depicting the destination you have traveled. The stamps are signed by the Captain and can be displayed in your Princess Passport. Gold Member Recognition Pin When you return for your second Princess cruise you will receive your Gold Member pin which you can wear proudly to show that you are a Member of the Princess Cruises Captain’s Circle. This was not mentioned or provided. 7. Drinks package. I had asked for gratuities to be removed from automatically being taken but When I questioned why it was added the reception informed me it was compulsory on all drinks packages. This is not a gratuity??? The reception showed me a slip showing that the gratuity is added and then is the very small print it says a service charge. What is going on it either is or it should just be added to the cost and not miss lead Guests. 8. On our last day on board we were told to be out of our cabin by 8am. We were told to meet at 9:20am which we did and by 10:30am we were at the Airport. Great but you had booked us on a flight back to Heathrow for 15:00 Thanks a lot……. 9. As you would imagine from the above we do not feel brand new and will be booking our next cruise with another cruise line to see the difference, it will not be a member of the carnival cruise group. 10. Generally, the bar staff work hard but at busy times are under maned and this leads to long waits to be served. Bar on level 16 to busy at times talking to each other to notice customers waiting to be served. This was a daily occurrence and not a one off. We do believe in complementing when things are right and the waiting staff at our dinner reservations were excellent very courteous and worked very hard Table 72 in the Bochecheli restaurant. Rommel and Boris. Also, the waiters for all meals On our first week of our cruise we were lucky to have NoPa (excuse the spelling) as our stateroom steward. He not only did a great job each day but went the extra mile when we explained a problem with not having a charging lead he managed to source one for us to use until we managed to buy one on shore. (Reception were unable to help in any way). Well done Nopa an excellent representative for Princess you could do yourselves no harm in employing more like him. Unfortunately, he was moved to another deck for our second week. The staff at the lobby bar deck 5 were very good especially Alex, Anthory and Philip. A very busy bar. And Francisco on deck 16. I had a long debate with one of the reception staff and finally asked to speak to a manager. I spoke with Tania Lopaz Apolinar the front desk supervisor who was very professional and courteous and sorted the problem out straight away thankyou Tania. Because of the points raised above you have probably lost us as customers, but we spoke to lots of other guests who had been on 11-15 cruises who all said the same things. If you want to keep those long standing customers you may want to look at the points raised. Read Less
Sail Date: August 2018
We normally sail with Celebrity but had a tight timeline and wanted to see something new. Azamara was going somewhere we hadn't been and exactly on the day we needed to go, so we paid the much higher fare and expected a higher level ... Read More
We normally sail with Celebrity but had a tight timeline and wanted to see something new. Azamara was going somewhere we hadn't been and exactly on the day we needed to go, so we paid the much higher fare and expected a higher level of service than the normally very good service we have experienced on Celebrity. The best part about Azamara is the smaller ship. Getting closer to the ports is nice and everything onboard is a short walk. Also, no crowds or lines to get into restaurants etc. The bad news about the small ship is the shower is way too small. The below may be an issue with the crew on the Quest as I can't believe a premium line would survive long if our experience was normal. 1) Half our onboard credit was missing, but the problem was really the attitude of Guest Relations. Regarding the OBC, they said it wasn't their problem and would have to be solved by "headquarters." That isn't the type of issue ownership that we see on Celebrity. Also, got wrong information on multiple occasions from Guest Relations that caused us to miss events. They also forgot to give us the requested wake up call on the last day and if I hadn't looked over at the clock, we would have been in trouble. 2) We typically have room service for breakfast as it serves as a wake up call and gives us more time to get ready for the day. 3 of the 7 days we had room service the order was wrong (e.g., hot water instead of coffee, no cream for coffee, no milk for cereal...). 3) Room attendant was below par. One day we left at noon and came back around 6pm and our room hadn't been made up even though we left the "make up room" magnet on the outside of the door. Needed new towels one evening to get ready for dinner and was told they were on break and would be 30 minutes before they could get us new towels. The towels showed up damp, so more likely they hadn't run a load of laundry and gave us towels that hadn't finished in the drier. 4) Dining room wait staff, other than 2, seemed like trainees. Slow service, cold food, missing items. The menu was varied but seemed to just be a rotation of items with different preparations (e.g., several nights of lamb and seabream). As I said in the title, I expected a big jump up from what we experience on Celebrity but didn't get it. At 2-3x the price, we'll be back to Celebrity the next time. Read Less
11 Helpful Votes
Sail Date: August 2018
First, this is my first cruise because I was sure I would hate the crowds, buffets etc. Now I love cruises. We had room 7582 which was a family spacious view (a window, no balcony). It was perfect. Small and dated (yes for my hotel ... Read More
First, this is my first cruise because I was sure I would hate the crowds, buffets etc. Now I love cruises. We had room 7582 which was a family spacious view (a window, no balcony). It was perfect. Small and dated (yes for my hotel standards) but really perfectly great for a family of 4. The window views were stunning, and it was HOT so I never would have opened a balcony anyway. I got to see the most incredible views while in air conditioning. Our room attendant Marilyn was lovely, our dining experience in the restaurant was incredible, a seat by the window every night (we dined early because we have a 6 year old so around 6pm) with excellent service (by Nila and Melvin). The down side? The entertainment was HORRIBLE. Really, really awful. I think not only does the entertainment director not have children, I am guessing he hates them. I am on the day at sea right now and the entertainment options include a lecture on how to choose hotel rooms in Italy (in the MAIN CENTRUM), a towel folding class- no joke, and the highlight- a men's belly flopping contest. The first few nights they had karaoke, and my perception is that too many children were showing up singing "Let it Go" (totally get that, that would make anyone's ears bleed). MY solution? Have a family karaoke hour at 4pm or 7pm? And an adults only later. THEIR solution? Move it 10pm (I guess still too many kids), next evening 10pm specified adults only, (my guess, either still too many kids or no one came- because families WANT To do things together), next evening? 11pm adults only- no one shows up, no more karaoke. This is just an example- instead of catering to the demographic, the entertainment seem to resist it. Have adults AND families. When I asked if their were more activities that kids could do, I was directed time and time again to their "kids clubs"- but I want to BE with my kids. I totally appreciate babysitting services, but I want to vacation WITH my kids. I could have left them home with my parents if I wanted a separate vacation. Another example, I guess there were too many kids dancing in the Centrum floor during the band playing (this is different than the 18+ DJ evening clubs, this is 7pmish 8pmish in the main hall. So instead of thinking- Hey- lets have a "family DJ dance club" from 7 to 9, or 8 to 10- they include notes on the daily planner about not letting kids run around (OF COURSE), and just start designating more and more events later and 18+. Totally get the need for the 18+ events, I don't want to hang out with a bunch of misbehaving crappy kids. But I do want to vacation WITH my kids, and I just wish they could try to accommodate both groups rather than just limiting the activities in general to late night partiers. (and partiers- please, party on, I was once with you- rock on- I just want some extra activities). For example, maybe, perhaps, skip the towel folding class? skip the belly flop contest? skip the scavenger hunts that no one does? skip the crossword/ wordsearch event? (I mean, by all means, provide crossword puzzles, but maybe those could be done independently and the space and personnel resources could be used to provide an activity someone wants to attend? (plus there were TWO of the crossword events today- morning and afternoon- I am sure they are compelling but maybe one could be an independent activity?) Read Less
Sail Date: August 2018
Have cruised with Thomson for years. Tui/Marella have taken over with a marked loss of quality. The finesse has gone. Restaurant menu reduced from 5 courses to three. Fewer choices on the menu. Islands restaurant - many food ... Read More
Have cruised with Thomson for years. Tui/Marella have taken over with a marked loss of quality. The finesse has gone. Restaurant menu reduced from 5 courses to three. Fewer choices on the menu. Islands restaurant - many food choices were low or had run out. Poor choice of late-night snacks. Fewer cabin stewards - never did meet mine! The ship was good - the service was poor/ Long waits at the bars - disinterested service. No interest at all in passenger safety except for the boat drill. Greasy chips spilled on outside stairs - reported to the pool patrol - no interest. No action taken - slip hazard. Few officers about - no passenger contact. We were not made to feel welcome or valued. Trip problem - PA on the coach broke - 30 minute delay while they tried to fix it. Failed. 90 minutes queueing in full sun in a coach park for a seven-minute row-boat ride. The delay meant that no refreshment break was available till 4pm. As diabetics this was unsafe and the courier was not interested. A thoroughly forgettable holiday. poor value for money. As a result we have decided, after many years with Thomson cruises, to look elsewhere. Read Less
3 Helpful Votes
Sail Date: July 2018
Wanted to see several stops in the Mediterranean and enjoy some relaxing time aboard a cruise boat...the stops were there, but the excursions were un-remarkable and rushed/crowded and there never was any possibility of relaxation due to ... Read More
Wanted to see several stops in the Mediterranean and enjoy some relaxing time aboard a cruise boat...the stops were there, but the excursions were un-remarkable and rushed/crowded and there never was any possibility of relaxation due to the non-stop "activities" in the Centrum that were quite loud, the staterooms were cramped and dated, and due to the frustration caused by limited dining options open both early and late. Even the food was disappointing in terms of quality...I couldn't wait to get home and prepare myself a decent meal at the end of this cruise! Who cares if there's a never ending supply of mediocre or down right crappy food... One key point...the poolside service was atrocious. We placed orders several times which were evidently lost or ignored...only to see the waiter who took our order cruising the area shortly afterward without drinks for anyone, much less us. I would not recommend this cruise. It was disappointing. Read Less
2 Helpful Votes
Sail Date: July 2018
This was a Girls trip to Greece. This was our first European tour. We loved the Dinner service staff. This was my 1st time on Royal and I was disappointed in the boat. There was no nightly entertainment. No club on the ship at all. There ... Read More
This was a Girls trip to Greece. This was our first European tour. We loved the Dinner service staff. This was my 1st time on Royal and I was disappointed in the boat. There was no nightly entertainment. No club on the ship at all. There was no water slide. The soft serve ice cream was not 24 hrs like on other ships it shuts down at 9pm. There was no 24hr pizza station like on other ships. The ship to me caters to older cruisers. It was a ghost time after 8pm. There was no comedy club even the casino was empty. I really enjoyed the dining room service the best I've experienced on any ship. Verdan is a true asset he really worked the room EVERY night stopped and talked to each table not to long but just enough to make it entertaining. Premjit and Vishwanee were very friendly precise and made the dinner service very memorable. Read Less
1 Helpful Vote
Sail Date: July 2018
we wanted to cruise the greek islands and visit olympia. FIRSTLY :- the broadway show team were outstanding, better than discovery one (and that takes some doing). dining:- on all but one evening on trying to enter the dining we ... Read More
we wanted to cruise the greek islands and visit olympia. FIRSTLY :- the broadway show team were outstanding, better than discovery one (and that takes some doing). dining:- on all but one evening on trying to enter the dining we were given a pager and told we would be summoned when a table was available by the two daleks on the door. on the final evening one of the daleks appears in the dining room to take the applause as 'the restaurant manager', surely the restaurant manager's job is IN the restaurant managing, and not on the door allocating tables? after realising that sharing a large table or wanting a table for two made little difference timewise, we opted for a table for two (as we wished to get in for the 22.30 show). when we were finally summoned and gained entry we saw 5,6,or even 7 vacant tables for two people set up for dining whilst being escorted to our table. onto the clientele, the earlier diners (generally older people) dressed for dinner, whilst the latter ones, shall we say the ladies seem to have made an effort on occasion, whilst men wore flip flops, t-shirts, and (non tailored) shorts to dine in (a big fall off in standards to go along with the all-inclusive clientele). bar waiters, often were exceptional, with a great many customers wanting their 'monies worth' of alcohol queues grew, but this queuing was increased by numerous management in white uniforms removing serving staff away to other duties whilst offering nothing themselves to the growing situation. overall discovery 2 has some 'disillusioned staff, who want off' but in general they are fantastic, whilst a huge improvement would be less managers doing nothing, and a few 'chipping in' where required now and then, and understanding how well their staff work when they're not being redeployed. if there are jobs to be done elsewhere, i suggest getting shut of a dozen 'white uniforms' and setting another 60+ waiters set on with the money saved. Read Less
2 Helpful Votes
Sail Date: July 2018
We decided to cruise with Royal Carribean because of its reputation of being fantastic for families. We travelled as a party of 12 including 4 children ages ranging between 4 and 8. Embarkation from Barcelona was quick, smooth, simple ... Read More
We decided to cruise with Royal Carribean because of its reputation of being fantastic for families. We travelled as a party of 12 including 4 children ages ranging between 4 and 8. Embarkation from Barcelona was quick, smooth, simple and welcoming. We had an inside stateroom which was on the small side but had everything we needed. The destinations we visited were fantastic. We did not enroll on any excursions as they were extremely over priced. We explored Many destinations by ourselves which was very simple, seeing the main attractions that the excursions offered for a fraction of the price. The food in the windjammer was of a high standard offering a variety of cuisines and the service was very good. We were scheduled for the 08:30 dining time in the main dining restaurant, however the standard of food wasn’t great, only two or three options changed per night and the temperature of the food was lukewarm. Service was great and our waiter was very accommodating. Our children attended the kids club every day which they very much enjoyed. However the evening club finished at 10pm and if you wanted to leave them a little longer, there was an hourly rate. The downside to this cruise was the entertainment. There wasn’t enough for families. After collecting the children from kids club at 10pm, there was no where suitable to take them. There was no family disco, the live band repeated the same songs every night, our only alternative was to go to bed. Poolside entertainment was poor and very basic. The films were repeated on numerous occasions. Drinks were very expensive, they ran out of a number of drinks on more than one occasion. Overall we would not choose to cruise on this ship again. Read Less
1 Helpful Vote
Sail Date: July 2018
We chose this trip due to the itinerary. The ports were amazing and the rooms and beds and service were well above average. Unfortunately the entertainment was well below sub par. Nothing to do most of the sea days and cruise Director was ... Read More
We chose this trip due to the itinerary. The ports were amazing and the rooms and beds and service were well above average. Unfortunately the entertainment was well below sub par. Nothing to do most of the sea days and cruise Director was almost never around. We have been on 5 other cruise lines with well over 150 days at sea and this was the worst entertainment we have ever had. The itinerary was the reason we choose this trip and that part was amazing. Nice long days in the ports and an absolutely beautiful part of Europe to visit. Staff was very helpful and the food was great at the buffet but a little poor in the main dinning room. They had a very small menu in the dinning room and it made it hard to find something enjoyable to eat. Bars were good and tipping was not necessary but because of that most drinks were weak but good. Good trip if you don’t care about the entertainment. Read Less
1 Helpful Vote
Sail Date: July 2018
The ship was going to the area we wanted to visit,leaving from Venice.There are two criticisms I have,firstly the shows they had were mostly very poor.Secondly,the pushing of products was annoying.Much of the daily programme was about ... Read More
The ship was going to the area we wanted to visit,leaving from Venice.There are two criticisms I have,firstly the shows they had were mostly very poor.Secondly,the pushing of products was annoying.Much of the daily programme was about selling art,and the creams and potions for all sorts.Staff were constantly coming to our table to get themselves noticed,and start to chat so that we would give them a good review.I want to enjoy my meals with my family and not be interrupted several times at each sitting. While on deck we sat near the manager of the deck bar area.He told his staff to go out and make as much money as they could!The cost of wine for one bottle of red wind was 50 pounds with charges at the Windjammer.I have to comment that the food was excellent and the highlight of the day,choice and quality was first class.Earlier this year we were on a P & O cruise and the shows were fantastic and the food very good.I will be cruising with them in future. Read Less
9 Helpful Votes
Sail Date: July 2018
Visiting the Greek islands has been on our bucket list for over a decade. We were so happy to finally get the chance to actually go there! We chose this cruise for the itinerary and because of the extras included by the travel agency ... Read More
Visiting the Greek islands has been on our bucket list for over a decade. We were so happy to finally get the chance to actually go there! We chose this cruise for the itinerary and because of the extras included by the travel agency (drinks package/four speciality dinners for two/prepaid gratuities/two nights pre-cruise in Rome at a nice hotel/etc). The first thing to say is that the embarkation in Civitavecchia (the port near Rome) was the best we’ve ever experienced (we’ve been on 9 other cruises with a variety of cruise lines). From the time we entered the port till the time we were on board was under 15 minutes! Amazing! The ship is old and it shows a bit - but this wasn’t a problem for us. The crew was universally friendly and efficient. Our room steward, Eddie, was exceptional. Our balcony suite on Deck 9 was fine. We enjoyed the few times we used the balcony. The room was big enough and had a lot of good storage space. The bathroom was relatively big and had a separate area for the toilet - a welcome feature at times. The review of the bed was mixed. I liked the firm bed. My wife found it to be too hard. We ordered the Anniversary package and really enjoyed the room decorations, the flowers, the full size and delicious cake, the chocolate covered strawberries and the Proseco! We purchased a big internet package for the cruise. All we can say is that you should take heed to the almost universal criticism on this topic. The internet is excruciatingly slow and is simply a rip-off. Minutes seem to disappear by the bunches - even when you’re not using the service. The food overall was just ok. The buffet (Raffles) was alright - but we only used it for breakfasts and for the terrific soft serve ice cream. The seating in Raffles was a bit of a challenge at peak times. We ate several times at all of the specialty restaurants and at the Windows dining room (the “free” dining venue). To be honest, aside from Cagney’s Steakhouse, we have to say that the specialty restaurants were a bit disappointing. Better service and ambiance - but the food itself really was no better than what was served in the Windows dining room. On the other, Cagney’s was terrific! On some afternoons there was a BBQ on the pool deck. The BBQ food was pretty good. Speaking of the pool deck... we experienced a number of issues with the pool deck area. First - there is only one pool on this ship. This is understandable, considering that this ship only carries less than 2,000 passengers. However, given that there is only one pool, we felt that it was wrong to dedicate one entire side of the pool to a smoking section. Even using the sun deck above the pool deck on that side of the ship was no good if you were a non-smoker. We’ve never seen such a large section of any cruise ship given over to smokers like was done on the Norwegian Spirit. Going forward, we will carefully research this issue for our future cruises. The pool itself is deep and there is no shallow area for folks to lounge around. A bit of an older design I think. The biggest problem for us was the lounge chair hoarding/“reserving” (with a towel or a book) around the pool. If you weren’t up by 8 am and on a chair, you were out of luck. Many passengers who were part of large groups regularly “reserved” multiple chairs - they even did this on the days they went on tours! This meant that the reserved chairs remained unoccupied till around 1 or 2 pm in the afternoon when the morning tours started returning to the ship. Norwegian Spirit staff were very hesitant to enforce any rules about this unless they were pressed into action by several complaints. We saw a couple of heated arguments break out over this situation. Again, as compared with our other cruise experiences, the pool deck chair “reservation” situation on this ship was by far the worst. As for our fellow passengers - as compared to what we’ve experienced on our previous cruises to the Caribbean, Alaska, and the west coast of the US - this group was, shall we say, younger, much louder, at times rowdier, and noticeably ruder, than we are used to. We probably should have expected this on a shorter summertime cruise in the Mediterranean - as school is out and virtually everyone has two or three weeks of vacation. On the other hand it was nice to see a mix of ages on a cruise - and not just a predominantly 60+ age group. The entertainment was very good in our estimation. The house band “Souled Out” were excellent musicians with an enormous repertoire and were a real crowd pleaser! The band in Champagne Charlie’s, “Trio Royale”, were superb and we made a point of seeing them for at least an hour every night. The big shows in the theatre were also very good. The signature production “Elements” was extremely good. We also very much enjoyed the magician and the aerialist shows. Also kudos to the four male singers (can’t remember their name). Their version of Queen’s Bohemian Rhapsody truly brought the house down! The port itinerary was very good. The highlights for us were Mykonos, Rhodes, Santorini, Crete, and Malta. We also enjoyed our time visiting the mountaintop town of Taormina outside of Messina Italy. We went on a tour in every port. We booked a few tours ourselves with a private tour guide and for the rest we used NCL tours. While we’re sure that we overpaid for these tours, as compared to booking directly with local tour companies, we have to say that we were generally pleased with each tour. Disembarkation was very good. NCL offers the choice to walk off with your own luggage at a time of your choice. We did this and we’re off the ship in mere minutes. One big caveat to think about when considering a summertime cruise in the Mediterranean - it is hot. Very very hot. Every single day during the 11 days of our cruise, the temperatures ranged from 35-42 Celsius (95-107 degrees Fahrenheit). The humidity ranged from 80% to 100% (in Malta and Naples). It can really take it out of you when doing walking tours in this kind of heat. Read Less
5 Helpful Votes
Sail Date: July 2018
We chose this ship based on the itinerary, the Greek Islands, Malta & Sicily. We knew it was an older ship but refurbished. That being said we were still disappointed in the ship, there appeared to be little attempt to update it. ... Read More
We chose this ship based on the itinerary, the Greek Islands, Malta & Sicily. We knew it was an older ship but refurbished. That being said we were still disappointed in the ship, there appeared to be little attempt to update it. There was a raw sewage smell in certain hallways & bathrooms. There was nothing on the ship to indicate we were in the Mediterranean, not the food, decor, music or onboard activities. The food in the main dining room was barely edible and the service was ridiculously slow, the food at the buffett was slightly better. The specialty restaurants were very good. The crew was fabulous, but limited by what was available given the age & condition of the ship. I have sailed on 2 other cruise lines & would not hesitate to recommend them and sail on them again. However based on this experience I would not sail on NCL nor would I recommend them. Read Less
4 Helpful Votes
Sail Date: July 2018
This was my 8th cruise 5 with Carnival and my 3rd with Royal following the cruise I think we will be going back to Carnival. We sailed on Freedom of the Seas in April and was wonderful the Jewel is nothing in comparison and also we paid 3 ... Read More
This was my 8th cruise 5 with Carnival and my 3rd with Royal following the cruise I think we will be going back to Carnival. We sailed on Freedom of the Seas in April and was wonderful the Jewel is nothing in comparison and also we paid 3 times what we paid on Freedom. My husband missed the fun and entertainment on Carnival most nights on Jewel it was a struggle to find something to do, The pros; Staff were wonderful We had a balcony cabin which was every spacious The ports were fantastic Ship is in good condition The cons; Entertainment was awful the production shows were boring I like Latin music but the only live music on board were 3 Latino bands and we needed more variety even the guy in the piano bar was singing Spanish songs when 2k of the passengers English was their first language Food in dining room wasn't great 2 nights out of 6 I had to send my food back as it was in edible but the staff were great in dealing with my issues The ports are definitely the star of this cruise the ship is a disappointment Read Less
2 Helpful Votes
Sail Date: July 2018
.We chose to celebrate our 50th wedding anniversary on Star Flyer. The real let down was our cabin no.301 (300 would be the same). So small, only suitable for one person. Had to get out of bed at the bottom as bed fixed both sides. Bed ... Read More
.We chose to celebrate our 50th wedding anniversary on Star Flyer. The real let down was our cabin no.301 (300 would be the same). So small, only suitable for one person. Had to get out of bed at the bottom as bed fixed both sides. Bed was comfortable but difficult getting out as there was a metre drop to the floor. Quite dangerous at night! We feel this aspect really was not value for money as we paid nearly £5,000 not including flights for a small room cupboard. Did have a port hole but very small and high up on the wall. Better cabins are available but at a huge price hike. Enjoyed the food, varied and plentiful and the drink prices very reasonable, 3.50 euros for glass of wine/beer and 16 euros for bottle of wine. Cocktails around 5 euros. No problem with sunbeds, two very small splash pools which were fine with us but not so good if you you wanted to swim. The excursions were incredibly expensive for what was on offer and many people felt poor value for money. We did our own thing at each port which we preferred. Entertainment is patchy to say the least so if you want full on entertainment a Star Clipper would not be for you. Mr and Mrs contests, fitness programme in the morning etc. all very low key. Mainly tenders were used which surprised us and very dangerous for people with disabilities trying to get on as the ship was rocking plus the tender - pretty scary sometimes! Staff friendly and helpful but we would not do this again as we do not feel it was value for money. Read Less
6 Helpful Votes
Sail Date: July 2018
We choose NCL Spirit because the itinerary hit all the spots we were interested in (Venice, Dubrovnik, Split, Koper, Corfu, Malta, Olympia) We'd been on a previous NCL cruise to Hawaii and were less than impressed but decided this ... Read More
We choose NCL Spirit because the itinerary hit all the spots we were interested in (Venice, Dubrovnik, Split, Koper, Corfu, Malta, Olympia) We'd been on a previous NCL cruise to Hawaii and were less than impressed but decided this itinerary was worth the risk. The staff and service were good to excellent, rooms not bad, ship overall well maintained and refurbished. Can't comment on the entertainment as we didn't attend any shows but we heard they ranged from ho hum to pretty good. The food was well . . . 'meh'. I realize it's a logistical feat to feed this many people but other cruise lines we been on (Princess, Royal Caribbean, Celebrity, Holland America) manage far better. But what has turned us off NCL permanently are its sketchy business practices, such as: - the 'free' liquor package comes with a surprise of almost $400 'gratuities' charge added on. HUH?! What a cash grab! - shore excursions offered by NCL were routinely almost double what local excursions charged - wifi package routinely steals minutes when you log out, ie, if you have 15 minutes and 50 seconds left, you lose the 50 seconds when you log back in. This may not sound like much but with a server this slow, every second counts. - we noticed a $406 charge on our VISA and when we asked what this was for, were told it was a hold back. Such a practice is common in hotels, and we have no issue with that but THEY PROCESSED THE CHARGE. Another cash grab. Given NCL's shall we say leisurely pace of refunding money this means we have to pay or incur interest charges on our VISA. To top it off, we will lose on the Canadian/US exchange rate. No amount of explanation at front desk got through and they just repeated over and over, "You'll get a refund". Who does this? We won't be back on this line, ever. Read Less
4 Helpful Votes
Sail Date: July 2018
We chose this cruise as we liked the itinerary. Unfortunately, we didn't get to board the ship in Venice as our flight from Belfast was over 8 hours late! We flew, instead to Dubrovnik which would have been our first port of call, and ... Read More
We chose this cruise as we liked the itinerary. Unfortunately, we didn't get to board the ship in Venice as our flight from Belfast was over 8 hours late! We flew, instead to Dubrovnik which would have been our first port of call, and boarded the ship the following day. We were on a classic drinks package, but could not believe we were charged over $12 for 2 medium bottles of water in our cabin (apparently not included in package???) We were disappointed with a few things on the ship. Firstly, the staff in general were not very friendly, especially in the Oceanview Bar at the rear of the ship, the service was very slow, it seemed there wasn't enough staff on and they didn't seem to care! The exception to this was our cabin steward, he was very friendly and greeted us by name every time he saw us. We could not fault the main dining area The San Marco Restaurant, the food and service were excellent. Entertainment in the theatre was average to say the least. We went to a few shows but were not that impressed. We had pre-booked a couple of excursions, Santorini, and Amalfi Drive & Pompeii. Santorini was very good, the only comment I would make is that we didn't get enough time in Oia. The Amalfi drive was spectacular and the lunch was just ok. Pompeii was very interesting but again it was quite rushed. Disembarkation was very good and well organised. Overall we were expecting a 5* experience, I would give it no more than 4*. Read Less
3 Helpful Votes
Sail Date: July 2018
Friends had been on Azamara and suggested we join them. We were happy woth the itinerary, the ship was very nice and there were 2 very special events. I gave a lower score because the service was less than acceptable. It seemed that ... Read More
Friends had been on Azamara and suggested we join them. We were happy woth the itinerary, the ship was very nice and there were 2 very special events. I gave a lower score because the service was less than acceptable. It seemed that the wait staff was staffed with a majority of new employees. It was very obvious. Entertainment was extremely weak, food was slightly better than average and the cabin steward was not impressive. Communication about the “white night” was not mentioned until we were on board. We had booked an excursion, so we were late. Very poor information was available regarding the ports. It is a small ship but late afternoons we could only get a cocktail by the pool or in the living room on the top deck. The laundry room was always overly crowded and 2 machines were not working. We had fun but I was not overly impressed. The price was a bit higher than other ships and the alcohol amenity was nice. I do not think we would book with this line again. Read Less
2 Helpful Votes
Sail Date: July 2018
Was interested in the ports-had heard croatia was beautiful-didn't disappoint. Greece (Athens) was disappointing as there were 5 cruise ships in port at same time-appt 15,000 cruisers plus local visitors all trying to see the ... Read More
Was interested in the ports-had heard croatia was beautiful-didn't disappoint. Greece (Athens) was disappointing as there were 5 cruise ships in port at same time-appt 15,000 cruisers plus local visitors all trying to see the acropolis at same time-didn't happen with fear of not getting back to boat in time. Do NOT do the On/Off bus tour as you don't have time to get off at the stops and make it back in time-bus line(Grayline) was very unorganized in trying to get passengers where they wanted to go. If you want to see the acropolis-do an organized tour-not on your own. Book early, the excursions on boat do fill up. The KRKA National park in Split, Croatia was beautiful. Waterfalls everywhere. Very cold water to swim in but very lovely! Really enjoyed this excursion. We were on the cruise for 4th of July and we did enjoy the ship acknowledging Independemce day for the USA! I really enjoyed this. Ship did have easy process getting on/off boat even in port with no real "backups" waiting to get off or back on. Enjoyed the cruise staff celebrating us back from excursion at the last port with singing and dancing-that was nice! Took the cruise to celebrate our 25th wedding anniversary. Just an OK cruise but not our favorite! Read Less

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