chose this cruise with marella after many years away, cruising with Royal Caribbean, Princess and p&o, as the two cruises ( week each) were going to Central America and Cuba ,
The Good bits : Ship was better than we expected, modern, clean and well looked after, service and food and drinks were fine and entertainment was ok.
Our issue is that we had VERY noisy neighbours who were two ...
We wanted the trip of a lifetime and oh did we get that!
Everything was fabulous ,the cabin was spacious-(we had a junior suite ) and spotless, the staff were amazing -all of them nothing was too much trouble and they all went far beyond expectations to make our holiday unforgettable.
Food and drinks were perfect and we were positively encouraged to have as much as we wanted
The bar ...
My mixed race teenage daughter was racially abused by another passenger on the cruise. We struggled to get any staff to take what had happened seriously and after the first incident we were alert to everything and we witnessed several more incidents of discrimination from both passengers and staff. The staff need more training on equalities and customer service.
We made several complaints on ...
It was our 50th wedding anniversary. We have been on several Marella cruises and find them exceptionally good value. This latest one however was a disaster from the beginning. Embarkation was tedious, worse ever. Our fridge did not work, took three days to fix. Food quality and choice definitely deteriorated compared to previous cruises/ships we have been on. Wondered if due to Marella policy of ...
We chose the advertised Itinerary because having been to the Caribbean before this two week package offered visits to Belize, Cosumei, Guatemala and some other places we had not been to before.
After a 2hr 50min outward flight delay (reasons offered were dubiously received by passengers) we arrived on board ship and were told immediately that the Cosumei visit on day 6 was abandoned - nothing ...
We chose this as it was a No fly cruise to Cuba. We knew it was cheap with many added expensive extras. 30 year old ship. Most passengers over 70, some on disability scooters. Too few sun loungers so fights broke out. Borough Market was mayhem at popular meal times and windows all fogged up.
All junior staff were great. Very clean ship, good choice of food superb waiters.
Unable to see ...
We have previously sailed on Discovery 2 and had a great time so we were really shocked to see how much the standards had dropped.
During our week onboard we never had a hot meal served to us in the 47 restaurant and the only really hot food was at the Snack Shack however when sitting on deck 9 at night there were cockroaches running around most nights
There is no policing of the pools, ...
We are a retired couple in our mid-70's. This was our 14th cruise, 2nd river cruise. We sailed on the Countess last May and had such a great time we decided to take another cruise on her. While this cruise was not as great as the previous one, we still had a good time.
I really love the ship. The layout is so convenient and everything is close together. The grand lobby and bar with the ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi CruisinCadie! Thank you for leaving feedback. We are glad to hear that you and your husband enjoyed your cruise. We regret to hear about the tug boat and missing Hannibal and will be sure...
Always a fun adventure with American Queen Countess! We are a very fit 73 and 72 year old married couple. Most passengers on the ship are near our ages. Many have mobility issues and there are often times of waiting particularly on the buses and getting on and off the ship.
I wrote a previous review ("Life on the Mississippi") in July 2022 regarding the American, Countess. All the negative ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi runner19492002! We are disappointed to hear about the tug boat and missing Hannibal. We are glad you noticed some things have improved. Thank you for your feedback! We will pass it along...
We have been regular cruisers for a few years now, and have sailed with most of the big operators. We are recent converts to Marella and have just enjoyed a two week trip on the Caribbean on the Discovery 2. We particularly like the Discovery 2 (as well as Discovery 1). Here’s why.
1. Design of the ship. The D2 is a mid-size ship and is easy to get around. We never had to wait long for lifts ...