1. Home
  2. Cruise Destinations
  3. Cuba Cruises
  4. Cuba Cruise Reviews

176 Cuba Cruise Reviews

Chose this cruise because it had two ports of call in Cuba. Called We never saw cuba in the daylight. The first port of call was cancelled and the second was Havana. The ship arrive late and left at 5am. It was dark when we got off the ... Read More
Chose this cruise because it had two ports of call in Cuba. Called We never saw cuba in the daylight. The first port of call was cancelled and the second was Havana. The ship arrive late and left at 5am. It was dark when we got off the ship and dark when we left. RC will do nothing to compensate us. RC knew the first port was closed 3 weeks before departure and never notified the passengers nor their travel agencies. No cooler in the rooms No TV, missed all of the national elections No telephone messaging services Visited Key West-a waist of time for the purpose of the trip. Very old boat they have recommissioned and needs a lot of upgrades. Considerable amount of rust and over paint. Home office management not helpful nor caring. On the positive side the entertainment was the best. Food was great. Staff was very hospitable and responsive. Read Less
Sail Date November 2018
This was a present to my husband to celebrate our Silver Wedding Anniversary (which took place on the cruise) and I selected it specifically because it visited 2 ports in Cuba. In the end we only visited one port (Havana) and had 6 useful ... Read More
This was a present to my husband to celebrate our Silver Wedding Anniversary (which took place on the cruise) and I selected it specifically because it visited 2 ports in Cuba. In the end we only visited one port (Havana) and had 6 useful hours there and only 2 of those in daylight. Some time towards the end of October the itinerary for this cruise was changed and the stop at Santiago de Cuba cancelled. We received no notification of this at all from RCCL and were offered no alternative cruise. The stop at Santiago was replaced with Key West. I found out about the change by accident when I received an e-mail from the tour operator in Santiago with whom I had booked a tour. The new itinerary specified that the arrival time was due to be 2.00 p.m. on 9 November. This was then changed to 3.00 p.m. We docked at 3.00 p.m and this was when the real shambles began. The disembarkation of passengers was very poorly organised. Groups who had booked shore excursions through RCCL were called forward to disembark first and those of us who had booked independent tours were told to wait. As far as we were concerned, this was unacceptable. We managed to join a queue to disembark but did not clear Immigration until 4.45 pm. We started our tour at 5.00 p.m - 1 hour late and had only 1.5 hours of touring Havana in daylight before it got dark. Some of the people who had been in Group 3 did not get through Immigration until 6.45 pm. RCCL blamed this on Cuban Immigration, but there seemed to be plenty of officials processing people through the booths, so the problem really seemed to be from the organisation of groups leaving the ship. The management of the queue in Immigration was very poor. There was nowhere for elderly or infirm people to sit and a severe shortage of RCCL staff visible to answer questions and deal with unhappy customers. Considering the fact that this cruise was entitled ‘The Best of Cuba’ I feel that it was grossly mis-sold. We spent more useful time in Key West than in Havana. None of the passengers could understand why we left Key West at 11.00 pm and then spent 15 hours covering a distance of approximately 90 miles. The boat hardly moved for most of that time. I can understand that Immigration is slow in places like Cuba, but RCCL must have known that this would be the case, so having cancelled the stop in Santiago they should have negotiated an early arrival in Havana or organised an overnight stay to compensate passengers for missing out one of the Cuba ports? To give guests 1.5 hours of daylight in a port is simply a disgrace. I went to the Guest Services Desk on the ship to register my dissatisfaction with the events in Havana and spoke to a “Senior Guest Services Officer”. I am sure she had had a very tough day with the number of complaints made about Havana, but I was very offended when, as I was calmly explaining my disappointment, she kept looking away from me and appeared bored and disinterested. I chose to cruise with RCCL having looked at the itineraries of several different cruise companies. I was attracted to the ‘Best of Cuba’ itinerary and remembered the excellent cruise we had with RCCL last time we went on a cruise holiday. I now sincerely regret this decision. It is such a shame that all the excellent work of the staff on board was completely overshadowed by what appears to have been very poor organisation and scheduling of the stop in Havana. I sent a letter of complaint to RCCL when we got back and eventually received a phone call from someone called Mirielle. I can’t understand why they even bothered to call. She kept apologising and in the next breath said they would not be offering any service recovery for an itinerary change! The overriding message was “tough”. We could have forgiven the fact that the boat was old and that the corridors often smelt musty or smelt of sewage. We could also have forgiven the poor choice of restaurants and the horrendous “smash and grab” atmosphere in the Windjammer. Entertainment as pretty good and there were some outstanding staff members who went out of their way to give excellent service. However, we booked this cruise to go to Cuba and it did not deliver. Needless to say, we will not be cruising with RCCL again. There are too many other excellent cruise companies out there to choose from. Why choose one that cheats it’s customers? Read Less
Sail Date November 2018
Oh my goodness!! We have cruised on numerous cruise lines and has wanted to try RCL!!!!We are currently on the Empress of the Sea and very very unhappy!!! I must question the unfair business practices of this cruise lines!! Beginning 17 ... Read More
Oh my goodness!! We have cruised on numerous cruise lines and has wanted to try RCL!!!!We are currently on the Empress of the Sea and very very unhappy!!! I must question the unfair business practices of this cruise lines!! Beginning 17 days before departure when we received an email from RCL stating that the port in Santiago was no longer an option and had been replaced by KEY WEST!!!! If we would have wanted Key West we would have booke Key West. we wanted the 2 Cuban ports!!! This the reason we chose RCL—- they offered 2 ports in Cuban!! Upon receiving email 17 days prior we calledRCLand asked to cancel this cruise as this was not what we signed on for,. We were informed by the agent and his SUPERVISOR that —to bad so sad you can cancel but we are keeping your monies!!! We feel this is a classic example of bait and switch!!! Not 1 person on RCL has offered any sort of compensation for what we lost!!! With that being said — the ship it self is disgusting— floors in dining room under tables are NOTvaccumed each night— mirrors in elevators are not cleaned— our cabin mirrors were smudged when we arrived and as of today ( day 4) have still not been cleaned— our toilet has black junk under the rim - oh yuk!!! Food in the FR has for the most part been good although it is always only Luke warm!!! If we were able to rate RC on this site they would receive a minus 10—-cruise lines should NOT treat their guest this way!! As I stated earlier we have traveled on several other lines and have never received this type of treatment!!! STAY AWAY from ROYAL CARRIBEAN!!! Read Less
Sail Date November 2018
I chose this cruise "8 night Best of Cuba" on Empress of the Seas because I wanted to see Cuba. We were supposed to visit 2 ports in Cuba, Santiago de Cuba and Havana. Our first port was cancelled a week before we left and ... Read More
I chose this cruise "8 night Best of Cuba" on Empress of the Seas because I wanted to see Cuba. We were supposed to visit 2 ports in Cuba, Santiago de Cuba and Havana. Our first port was cancelled a week before we left and substituted with Key West. We were very disappointed but knew we were still going to Havana. We chose to do a private tour in Havana. On the day we were going to Havana we were told we would arrive at 1:30pm we did not arrive until after 3pm. It took us THREE very long hours waiting on line to get off the ship. We were dropped in Havana at 6pm. It's VERY dark in Havana at that time and there are very few street lights and to make matters worse all the shops and attractions were CLOSED!!! They exchanged our money in the terminal and we had no where to spend it and then the exchange windows closed, we were stuck with money that's not worth anything and you can not exchange back in the US. We were promised the "Best of Cuba" and all we got was a Cuba drive-by!! How very disappointing that Royal Caribbean felt this was OK and did not want to address this situation with the 1700 very disappointed and angry passengers that were on board. We chose this itinerary on an older very small ship for the destination and we did not get that destination. I must say the crew and staff were very nice and the service was good, but the management and corporate office we not. I would definitely NOT recommend this cruise and at this time I wouldn't even recommend Royal Caribbean, as a Diamond member I have sailed that cruise line many times and I feel like they could care less about my vacation experience. Read Less
Sail Date November 2018
My husband and I planned this trip as our honeymoon. Our marriage was about the only solid thing about this trip. We selected this itinerary because we wanted to visit Cuba. We were disappointed before the trip even started, because RCCL ... Read More
My husband and I planned this trip as our honeymoon. Our marriage was about the only solid thing about this trip. We selected this itinerary because we wanted to visit Cuba. We were disappointed before the trip even started, because RCCL gave us minimal notice about removing Santiago de Cuba as a port of call. We spoke with other passengers on the cruise who said RCCL waited 2 weeks past when they made the decision to cancel the port before informing cruisers because we had no time to cancel the trip/recoup any money. Once on board, I suffered severe food poisoning (not flu), and was required to be isolated in my cabin for 24 hours to prove I was not still exhibiting symptoms (I understand to make sure I did not have the flu, but there were no movies to watch and guest services would not credit me internet while trapped). I completely missed one port of call because I had to stay in my stateroom. I received a letter stating RCCL would compensate me for my missed time, but I am still waiting for contact. Let me be clear, RCCL had NO issue marketing the romance and appeal of CUBA being the theme of this trip, but had as little interaction with the country as possible. We suspect it has something to do with the fact that there are very few financial interests for RCCL on land in Cuba past some watch company they hawked on the cruise. They moved the Havana arrival time to later in the afternoon (14:00 to 15:00), (we made it through Customs around 16:30) so we had even less time in daylight to appreciate the beauty of this city. Our excursion was about half the intended length because many places the guide pointed out were already closed. We were promised shopping locations and plenty to do, but everything had closed up (except restaurants) by 18:00. Other cruisers mentioned we could have stayed in Havana longer the next day, but the potential port fees made the Empress flea to our next planned stop in Nassau (boring) instead. It would have been a great opportunity for RCCL to make a good customer service choice but they did not. We have reached out to the company to express our disappointment with the bad experience multiple times, and RCCL takes NO responsibility for their poor customer service, last minute changes, and complete bungling of the Havana port. Other cruisers mentioned their exchanges with CSRs stated that "they will do something on board the ship for all passengers", but nothing ever happened, except a plea for good ratings. Guest Services lines of complaining cruisers was long the entire cruise, but they had no power to do anything for passengers. I would never treat a customer like this, and am shocked, appalled, disappointed by this behavior/lack of accountability. Shame on us for trusting them, but mostly, shame on RCCL. Read Less
Sail Date November 2018
Let me start by saying that the workers on Royal Caribbean ie. the housekeeping, the food staff etc. were absolutely incredible from the day we came onto the ship to the day we left. Royal Caribbean management, however, is an absolute ... Read More
Let me start by saying that the workers on Royal Caribbean ie. the housekeeping, the food staff etc. were absolutely incredible from the day we came onto the ship to the day we left. Royal Caribbean management, however, is an absolute disgrace. They do not care about their customers. They advertised this cruise as the "Best of Cuba Cruise." However, two weeks before the sailing they relayed that one of the Cuban ports was cut out and replaced with Key West. We paid $300.00 for an excursion in Havana, Cuba with the promise of being in an American Classic Car for the tour. Well we spent 45 minutes in the car and the rest of the 6 hour tour in a greyhound bus. Not only that but we also had to pay the $75.00 for the Cuban visa to enter the country. Royal Caribbean advertised that were were going to be in a beautiful car but instead we spent it on a big bus. They advertised a shoddy tour and did not deliver what was promised. Then...we only spent about 12 hours in Cuba (3:00 pm-5:00 am) and they tried calling it an overnight trip. Unless you're going to a nightclub, there's nothing to do in Havana after about 11 pm. I have also cruised before and have to say that Empress of the Seas was the most underwhelming and boring ship ever. There is nothing to do on the ship. There's one pool that gets pretty packed during the day. They have shows here and there but not as many as other ships do. The gym is terribly small and gets packed so don't plan on getting a decent workout in. I attempted to talk with management and was shrugged off and bounced around from person to person. Each person I talked to had no idea what to do or what to even say. I called corporate and spoke to Rudy and Noreen. Both of them said they were taking down my complaint to ensure that it never happened again. And when I told them both that the cruise was a waste of my time and money they said that the cruise wasn't a waste of my time. AS IF THEY WERE THERE ON THE CRUISE!!! Royal Caribbean is running a scam and has no idea what they're doing. They're also doing nothing to ensure that they keep guests coming back. They relayed that management and the executives made the decision that they would not be offering any compensation what so ever for the cruise because cutting out Santiago De Cuba wasn't on them, it was on the Cuban government because the Cuban's couldn't get the pier up in time. Which is funny because Empress of the Seas was the one that crashed into the pier, destroying it, about a month ago on another disastrous voyage they made. I told them that they had wasted my time and delivered a disappointment and they told me there was nothing they could do for my wasted time and the time I took off from work. Royal Caribbean does not care about their guests. STAY AWAY!!!! Read Less
Sail Date November 2018
We specifically booked this cruise to see Cuba. 1st Santiago de Cuba was cancelled. 2nd we arrived late in Havana and did not go ashore until 4 p.m. 3rd our tour guide (through RCCL) took us 1st to a cigar store which only left 30 mins. ... Read More
We specifically booked this cruise to see Cuba. 1st Santiago de Cuba was cancelled. 2nd we arrived late in Havana and did not go ashore until 4 p.m. 3rd our tour guide (through RCCL) took us 1st to a cigar store which only left 30 mins. of daylight for our panoramic tour of Havana (We only saw the Christ statue). We then spent 2 hrs. driving in the darkness unable to see anything. Our tour guide ignored the bus passengers' requests to return to the ship. Our cabin was small; the ship was very old and things needed to be cleaned and repaired; the crew's command of English was lacking; the food in all dining places was mediocre at best; Shore Excursion Desk cared not at all about our horrible Havana experience. This entire cruise/tour experience has left us seriously questioning if we will travel with RCCL in the future. If you are interest in seeing Cuba, look to other cruise lines like Celebrity. Read Less
Sail Date November 2018
The excitement of going to Cuba, something I have wanted to do for many years, faded very fast. We booked the cruise on Royal Caribbean Empress of the Seas specifically because it had two stops. The first was Santiago de Cuba, an all day ... Read More
The excitement of going to Cuba, something I have wanted to do for many years, faded very fast. We booked the cruise on Royal Caribbean Empress of the Seas specifically because it had two stops. The first was Santiago de Cuba, an all day stop, and the second was Havana, which was Afternoon and evening. The cruise was entitled, the Best of Cuba. One week before our cruise, we received notification that the dock in Santiago de Cuba had been damaged and was not yet repaired. We would be going to the Florida Keys instead. When we called customer service to see if there was anything we could do, we were told we could not get a refund or change to another cruise because corporate had the right to change any port at their discretion. It was in the contract we signed. They did not offer any thing to appease their guests Such as an onboard credit for free Wi-Fi. In fact they said that there would be nothing offered because of the change. Planning to make the best of it and knowing we would at least see Havana, we were upbeat and determined to enjoy ourselves despite our disappointment. At this point, I will say that the food, entertainment, and staff were wonderful. The empress of the seas is a very old And, as expected, the rooms were very small. However, the friendliness of the staff and quality of entertainment and food rectified this. Upon arriving in Cuba, we were delayed getting off the ship and going to our tours by customs. We had one hour of daylight on our tour and did not see much of Cuba at all. Our tour guide was wonderful and tried to make the best of it. However, when they bill this cruise as the best of Cuba and you get one hour to see it in daylight, it is very, very disappointing. The guests were very upset and the next day, those who complained received a refund on the tours. The main frustration was that corporate knew about the damaged dock and did not let the guests know in time to make any changes in their schedules. We were told to write a letter to corporate to see if they would compensate us in any way. I have just been notified that corporate had a meeting and decided this was not their fault and the guests will get no compensation for their cruise. They did not even offer a certificate with a discount on an upcoming cruise. In other words, the underlying theme was: We put you on a ship, took you over the ocean, fed you, entertained you and you got a cruise. It did not matter that 100% of the people on that tour booked it because they wanted to go to Cuba And probably would not have gone on this ship if it were not for the stops. Not only did this seem unethical but it was morally wrong. I am very disappointed in the executive staff of Royal Caribbean. I have always enjoyed RCCL but will no longer be cruising with them in the future. Read Less
Sail Date November 2018
Booked this cruise to see Cuba expecting to see a least 2 ports in Cuba. Santiago d cuba cancelled swapped to Key West. Havana Cuba arrived at 3pm got of ship and through customs by 6.30pm 1.5 hrs spent in Havana in the dark ... Read More
Booked this cruise to see Cuba expecting to see a least 2 ports in Cuba. Santiago d cuba cancelled swapped to Key West. Havana Cuba arrived at 3pm got of ship and through customs by 6.30pm 1.5 hrs spent in Havana in the dark $75 pp visa paid to RCL for the privilege. Food in windjamer luke warm and not kept at correct temperature. Restaurant manager blammed the air con system. Brunch in MDR dry & no difference to windjamer MDR service and food better our waitress was very attentive. Pool bar service great & friendly. Coffee shop staff great & friendly. Housekeeper did a good job. Entertainment outside acts were good. Not much else to say about entertainment usual shows. Band on pool deck good Enjoyed Nassau went to Atlantis. Labadee nice for beach day. Key West ok wouldn't go back. RCL false advertising and selling of this cruise also giving phone numbers out to complain which you say are a free number, they are not in the UK 7 min call £18.00 to be only DISCONNECTED by your operator. How many more people will you rip off. Read Less
Sail Date November 2018
The highlight was supposed to be Cuba. One of the ports was cancelled. Staying overnight in Havana is a joke. It took 2 hours and 45 minutes to get off the ship which caused me to miss my tour that was booked outside of the cruise line. ... Read More
The highlight was supposed to be Cuba. One of the ports was cancelled. Staying overnight in Havana is a joke. It took 2 hours and 45 minutes to get off the ship which caused me to miss my tour that was booked outside of the cruise line. The ship is terrible and in desperate need of updating. When I think about it the ship is very similar to visiting Cuba. Stepping on the ship took me back to crusisjng 20 years ago. Please do not bring your children as they will be bored out of their minds. How many times can you take them rock climbing? The ship also had a terrible smell the first 4 days of the cruise. This is my first and last time sailing with RC. For me it speak s volume about the company that takes pride to ensure their guest’s have a consistent level of experience no matter which ship they sail. The crew was very nice and did their best but it was obvious they were tired of apologizing for the poor conditions of the vessel. Royal Carribean please take this ship out of service it is an embarrassment to your brand!!! Read Less
Sail Date November 2018
This cruise was sold as "Best of Cuba", three days in Cuba. What a joke! Before the cruise started they dropped one of the ports and substituted Key West. We were suppose to start boarding for the cruise at 11 AM but because ... Read More
This cruise was sold as "Best of Cuba", three days in Cuba. What a joke! Before the cruise started they dropped one of the ports and substituted Key West. We were suppose to start boarding for the cruise at 11 AM but because of "technical difficulties" with the ship we were not allowed to start boarding until about 12:15. No problem. We boarded and directly went to the bar, got a drink and set by the pool, still no problem. We figured that by 3 PM our cabin would be ready, and it was, but found a cabin that hadn't been updated since the ship was put into service in 1990! Formica, particle board and cabinets with that golden oak wood edging were everywhere, straight out of the 80's. The cabin and the bathroom with it's flickering florescent lighting reminded me of Grandma's house. In the bathroom there was plastic countertops with cigarette burns and more 80's decor. Towels that had raggedy edges form too many washings like the ones I use to wash the car at home! The food in the Windjammer Restaurant was more like a high school cafeteria. Abundant, yes, delicious, no. Lots of hamburger, hot dogs and pizza with a few other offerings sprinkled in. My son LOVES shrimp. He could literally eat shrimp three meals a day but two bites of the shrimp in Windjammer was all he wanted. If this child won't eat the shrimp you know it's bad! One night they had some small grilled steaks, chicken and pork loin cutlets. If you closed your eyes, your taste buds would not have been able to tell one from the other, bland and tasteless. The main dining room food wasn't much better, pretty bland and never hot, just warm. The selection was better and the service was good but again very bland mass produced food. There is the Chops Grill on board which you have to pay extra to eat at. Luckily we did so we had one good meal while on the ship. The major problem with the cruise was CUBA! We pulled into port at 3:30 PM. My son and I were lucky in that we were one of the first groups to get off the ship at about 4:15 PM. Many on the ship weren't allowed off the ship until after dark. Royal Caribbean tried to blame everything on the Cuban Government but going through customs in Cuba was a breeze .We were scheduled to take a 5 hour tour of Havana in a classic car. We were taken by bus to where the old cars were waiting. The problem was that by now it's 4:30ish and it got dark about 5:30. We literally got to see almost nothing of Cuba except car headlights. Since everything in Cuba is owned by the government, everything closed at 5 PM. The bus stopped at a very over crowded store for just a few minutes so we could buy a bottle of rum and a few cigars, then dropped us back at the dock about 7PM. We had paid for a 5 hour tour and only got 2.5 hours, most of which was in the dark! EVERYONE was complaining but Royal Caribbean still wanted to blame it on the Cuban government. The ship then pulled out of port at 5:30 AM. 14 HOURS IN CUBA AND 12 HOURS OF THAT WAS AT NIGHT IN THE DARK! HOW DO YOU CALL THAT "BEST OF CUBA"? Several days later we pulled in to Nassau, Bahamas. Again we had scheduled a shore excursion through RC. Thirty minutes before we were suppose to meet on the dock for our deep sea fishing excursion, RC called to say the excursion had been cancelled due to "mechanical difficulties". I went straight to the shore excursion desk and was told that the excursion had been cancelled due to lack of interest. (They had trouble keeping their stories straight no matter what the situation.) The manager of the shore excursion desk simply said, "Sorry, you're free to go into town and try and book something on your own". Lucky for us we were able to do just that and about half the price of what RC wanted to charge us. This ship is old and needs to be put out of service! There was lots of rust, elevators had broken buttons. If you needed to go to the 8th deck (for example), you couldn't on that elevator because the 8 button didn't work. You'd have to take a different elevator to get to the eighth deck. The ship had three hot tubs but two of them only worked intermittently. They would run for a few minutes and then shut off for a few minutes. The employees on the ship were friendly but not the level for service that I have found on other ships. The drinks were good but it's kind of hard to screw up rum & Coke! I am a business owner and I understand that things aren't perfect all the time but almost nothing on this cruise was even right, much less perfect! I talked with Marcel Zuniga, the Front Desk Manager on the ship. In his office he showed me three pages of passenger's names with stateroom numbers that had been complaining before me. His only option was to apologize and pass the information on to corporate. I called RC's corporate headquarters in Miami but they really seemed to not care. The Impression given by Rose in the Post Customer Service Executive Department and by Tiffany, Executive Guest Relations Agent was that we've got your money, now go away and leave us alone! If you decide to take a cruise on this ship I wish you the "Best of Luck". Read Less
Sail Date November 2018
If you can't do the cruise right, don't do it at all!! Best of Cuba in a few hours?? Waste of time & money. We signed up for this cruise solely because of of 2 ports in Cuba as we had been to most of the other ports ... Read More
If you can't do the cruise right, don't do it at all!! Best of Cuba in a few hours?? Waste of time & money. We signed up for this cruise solely because of of 2 ports in Cuba as we had been to most of the other ports & they were not that interesting. This seemed to be the case for the majority of the passengers/customers. (We have been on about 10 cruises. About half have been with RCI including Empress of the Seas about 10 years ago.) A few weeks before the cruise departure we were notified by RCI that the port of Santiago, Cuba, was being dropped with no explanation, but some passengers found out about the change only after they were onbaord the ship. (We found out why they dropped the port while onboard & they had good reason.) What was so unethical was that they knew far before they told us that they were dropping the port but they waited until after we passed the refund time! They told us to compensate we would stay in Havana until 5am but we were not scheduled to arrive until 2 in the afternoon; they tried to tell us that this was somehow 2 days in Havana! We arrived in Havana at about 3pm & by the time we were through customs we had only about 2 hours of daylight in Cuba. Oh, after 5 or 6 customs went home & your could freely come & go without a VISA. While waiting for the first Havana excursion, an excursion desk staff said we should not have signed up for our evening excursion as there was not enough time between the day & night time excursions. I pointed out that the online RCI software does not allow for overlapping excursions but they took our nighttime excursion tickets. When we returned from our daytime excursion there was still time before the nighttime excursion! The daytime excursion was not what was in the description, an "Old Havana Heritage Walking Tour". We walked maybe 5 blocks, spent close to an hour in a cigar, rum, & coffee shop (must have been a kick back from someone to delay us at that shop.) Then we went on a bus to a bar with a section only for tourist where they taught us about how to use cigars, rum, & coffee. We received a sample cigar, a taste of rum, & a taste of very bitter coffee. This part was interesting but I had to step outside when it became smokey. After about an hour we back on the bus with TINTED windows being shown highlights of Cuba in the dark, we didn't see much. Didn't see much heritage or history but did see lots of rundown parts of Havana. Everyone who asked received refunds for their Havana excursions. Apparently, ours was not the only bad excursion. We spent a lot of money & time to see very little of Cuba. (Did find out back in Ft. Lauderdale that Southwest flies to Havana.) The public area of Empress looked fine. However, if you looked around you saw lots of rust & chipped paint. Several crew members said they had lots of maintenance issues, especial clogged pipes. I even saw corrosion of a bracket holding an access latter on the side of the ship. I wonder what it was like in the non-public areas? The ship is going into dry dock for a month in February. I think the ship needs a safety inspection. The service was good as usual. Considering the limitations placed on the crew by the itinerary, a small 30 year old ship in disrepair, RCI HQ, & the Cuban government they did very well with a lot of disappointed & angry passengers/customers. Dinning: It is now less all inclusive as now some extras in the Formal Dining room are offered at a large surcharge when they used to be included. There were some issues with getting meals out in a timely fashion & correct. Days at sea were limited to a breakfast buffet in the formal dining room, instead of the formal dining from a menu. One big health & safety improvement for the buffet restaurant (Windjammer) was the addition of hand washing sinks at the entrances The gym area was a joke. It had been reduced in size from when we were on the Empress last time. There was not enough equipment & some of it was in disrepair. The staff were frustrated with the inability to get repairs done on equipment. There are no longer locker rooms, showers, steam rooms or saunas in the fitness area. With so many days at sea a good gym is essential. A spa staff said that there was an used men's locker room. They had the same paid classes but little space & few takers. Not all inclusive. The port called Labadee, Haiti is suppose to be a private "island" but I think it is a private port. You get no real exposure to Haitian culture. It was a pretty area but limited in what you could do. Because it was private & had no competition the only fun things were grossly overpriced. The zip-line was $80+ for about 30 seconds ride. Even a simple water slide was $25 (never saw anyone use it.). The beach chairs were free & they served a simple meal for free at the port. No one snorkeled from the beaches & I saw ahead of time on the reviews that there was nothing to see. There was a sand volleyball court but no planned games. If you like just lying around on the beach it was ok. I don't know why they go to Nassau so often as there is not much there to see. It is basically a shopping stop. However, we were fortunate as we arrive on the 100th anniversary of Armistice Day (WWI) so there was a large local parade & wreath laying ceremony that had nothing to do with tourist but it was very important to the locals. Because they had to replace the lost port with Key West port of call, we wasted a lot of time wondering back & fourth across the Caribbean Sea. Not very efficient route or environmentally friendly. We asked out travel agent to try & get a partial refund of the cruise as they did not provide what was sold to us. He was not able to get anywhere with RCI HQ in Miami. I talked to RCI customer service twice but got nowhere. I received one call this week from RCI, they said they were in management. She said in order to be fair to all the customers they would offer no refunds only an apology. How is that fair to their customers? Why be in their frequent cruiser program (Crown & Anchor)? In the past I considered RCI one of the best value, good food, good service cruise lines. I am NO longer recommending RCI to my friends & family. This cruise really hurt their reputation. I heard many cruisers, including high level Crown & Anchor members, say they were done with RCI. I think I am through with RCI because of their disrespect of their customers. Read Less
Sail Date November 2018
We booked a cruise to cuba with 2 ports. One was cancelled (Santiago de Cuba), so we held on to the other port. Docking into Havana was so late, it was dark, couldn't sight see. Excursions were even cancelled. Shops closed, market ... Read More
We booked a cruise to cuba with 2 ports. One was cancelled (Santiago de Cuba), so we held on to the other port. Docking into Havana was so late, it was dark, couldn't sight see. Excursions were even cancelled. Shops closed, market closed.......nothing.No souveniers, no "cuban experience"!. Even the banks were closed making folks unable to exchange their money back to their "home" currency. The lines at customer service were so long on the ship, it took us two days before we could register our complaint. We talked to a rep on the ship (I'll withhold her name), and she said her manager would call us. Some were given the "generic" customer service number to call. Needless to say, we have yet to receive a call. A message was given before performances with an apology and hope things could be resolved, as well as a recorded message for our TV. RC accepted it was at fault for our disorganized cruise, and now want us to forget it(?). I hope all that were on this cruise, will not give up calling RC Customer Service. I truly wish there was a way we could join forces. "I'm Sorry" is not acceptable. We paid for a Cuban cruise and was given a simple cruise. I'm still VERY unhappy with how this was handled, but will continue to call and email their Customer Service. I still want my "cuban cruise"! Read Less
Sail Date November 2018
I booked this cruise a year ago to go to Cuba. I went with my daughter, sister and a friend. Cuba has been a wish for us for many years and this trip included a full day in Santiago de Cuba and afternoon/evening in Havana. We have cruised ... Read More
I booked this cruise a year ago to go to Cuba. I went with my daughter, sister and a friend. Cuba has been a wish for us for many years and this trip included a full day in Santiago de Cuba and afternoon/evening in Havana. We have cruised with Royal Caribbean many times before and splurged on a suite. We wanted to go to Cuba in style and were very excited. We are not wealthy but saved a long time for the expense. A week before the cruise my travel agent sent me an email telling me that itinerary had been changed and the stop in Santiago was cancelled and KEY WEST was being substituted. No explanation was given and are you flipping kidding me? WE DID not spend a huge sum to visit Key West. I called customer service and basically was told "tough luck. Read the contract ..we can change the itinerary". They gave some baloney excuse about dock problems in Santiago yet other ships were going there. NO COMPENSATION!! My letter to customer relations was never answered. Numerous passengers found out at the port that the stop was canceled. We had a 10 am check in. We got to port and were told we could not board until 12pm. This was not a way to start a dream cruise and my friends it was all downhill from there. As we were in a suite they had a separate waiting area for us and we had a "concierge". We all called him the invisible man as he was nowhere to be found most of the week and clearly has ZERO interest in customer service. Once we got onbaord our suite was lovely and our cabin attendent was awesome. WE are not elitists but really splurged for the suite as we were going to Cuba. Our first stop was Labadee,Haiti Unbeknowst to us there was a private area for suite members. We got NO NOTICE in our room. I happened to be in our room before going off ship when our "concierge" called to tell us to go to the separate area. If we had not been in the room we would never have known about this. Judging from the 10 people there, most people never got this message and there were alreay complaints to customer service about this'concierge". Or next port was Key West. As we had left the USA to go to Haiti we ALL had to go through customs and immigration to get off the ship. I have never heard anything so stupid. Our "conceirge " told his group to meet in the bar so we could expedite leaving as suite and higher level customers allegedly have priority disembarkation. We waited a long tiome and finally I went to find him. I found him and told him we were all wating where he stated and his response "I forgot". Are you kidding me? His job is to take care of about 20 people and he can't manage that? I could care less about the extra perks but if I (and anyone else) have paid extra for a perk then the cruise line has an obligation to provide the service. We arrived in Havana at past 3 pm on Friday. It took almost two hours to get off of the ship. Everyone had tours and by the time things started moving it was dark. Havana by moonlight was not on my agenda. Due to the late hour, several of the places we were supposed to see were already closed. We had no time to shop. Havana is dead at night on a Friday. The cruise line made a big deal telling us we were there until 5 am. They forgot to tell us that things close at 6 pm and there are NO CLUBS near the ship. Our tour driver on our tour could not have been more apologetic and told us that he had NEVER seen such chaos on a cruise. He actually had an uncle who owned a shop and he called his uncle to keep his shop open so we could at least get coffee, rum and cigars. We returned to the ship after our "moonlight tour" and the line at guest relations with people complaining literally went down the gangplank to the terminal. Final itinerary glitch....we got to the Bahamas and guess what most of the stores are closed on Sunday!! Again, customers were not happy. The cruise line literally did nothing to help all of the disappointed and angry customers. When we disembarked in Miami our luggage was in group 1. It was nowhere to be found. WE took almost an hour to find our luggage as it went to the wrong carousel. The staff were so nice and apologetic and the food was great. Several key cruise persons told us they had never ever seen such a disorganized and chaotic cruise nor had they seen so many disappointed and angry customers. Clearly Royal Caribbean has a public relations nightmare here. Guest relations tried their best but had no power to compensate. Corporate clearly puts greed over customer service. We planned this trip over a year ago and spent $75 on a Cuban visa to see a few things in Havana in the dark. The cruise just did not care that that they caused so much discontent in their customers. We booked a future cruise but will likely cancel . It is apparent that customer service is not very important to Royal Caribbean, at least on this cruise. The staff (other than the concierge) were awesome but corporate clearly did not direct them to compensate customers. I heard numerous persons stating that they had already written their reviews here and elsewhere before disembarking. I understand glitches happen. Sometimes itineraries need to change due to weather but there was no such emergency. The cruise line lied about there being pier problems as we met other travelers in our stops who had been to Santiago. There were numerous other issues which I won't belabor. I thought I was in an episode of "Saturday Night Live." We were told by guest relations that corporate "was aware" of all of the complaints but I have not received anything to make me feel that they took all of the hundreds of complaints seriously. I do not feel like I visited Cuba. This was a very expensive disappointment and I am seriously considering canceling our future cruise. Royal Caribbean takes customers hard earned money and does not deliver as promised. A trip to Key West when people are planning to go to Cuba IS NOT a reasonable substitute. I really hope that corporate reads this as customer service should be a priority NOT an afterthought. There are many cruise lines to choose from. Read Less
Sail Date November 2018
That's what the staff keep telling us when the A/C did not work for 10 days. They claim it takes 3 days to investigate the problem then they discovered it was an old ship Then you get the flu They are right the tv in the cabin ... Read More
That's what the staff keep telling us when the A/C did not work for 10 days. They claim it takes 3 days to investigate the problem then they discovered it was an old ship Then you get the flu They are right the tv in the cabin was like 20 inches had a DVD player screwed to bottom that never worked 2 movies channels that lope 2 movies all day, had Amazon on another but the picture was so bad you could not watch The carpeting the room was just nasty The shows were so so at best, the singers were awful No vent in the bathroom so it smelled all the time If you like to sweat in your cabin book here But they give you a small desk fan to make up for the problem If you get sick which we did no the last day the demand to stay in your room, OK I understand that but they charge you $6 for 3 pills and $3 for a can of Sprite Read Less
Sail Date November 2018
First time on Norwegian and the last. Getting on the ship was unorganized they kept announcing they were having computer issues. The staff was rude and really acted unfriendly. Our toilet clogged 3 phone calls. It was unclogged from ... Read More
First time on Norwegian and the last. Getting on the ship was unorganized they kept announcing they were having computer issues. The staff was rude and really acted unfriendly. Our toilet clogged 3 phone calls. It was unclogged from outside no one came to our room to remove the dirty wet towels or clean our floor. We had to pick up toilet over flow towels and put them in plastic bag in the hall. The entire row of toilets on our floor were clogged cleaners werent sent out to clean The handwashing areas often had soap that didn't work. They squinted your hands with a soaray bottle on the way into the buffet. No handwashing stations the entire environment was very unclean. The food that was include was frozen poor quality food. I left my meal unfinished several times. When asking staff questions they often just said they didnt know the answer. It was a common theme to hear other passengers complain of the rude staff. I will never use this cruise line again. Read Less
Sail Date November 2018
We chose this cruise PRIMARILY for Havana. 2 days were promised. We already had plans to travel via Canada or mexico, but the lure of additional stops and 2 days in Havana were too much to resist. What a BIG mistake!!! The cruise line ... Read More
We chose this cruise PRIMARILY for Havana. 2 days were promised. We already had plans to travel via Canada or mexico, but the lure of additional stops and 2 days in Havana were too much to resist. What a BIG mistake!!! The cruise line reneged on the Havana stop and we got CHEATED out of a day in Havana , instead we spent an extra day at sea doing NOTHING!!! davidfhumo wrote a review from a different time and it seems to be the norm. DO NOT WASTE YOUR MONEY !!!! The food on board is palatable but far from luxurious. Never mind the pretend bartenders. They couldn't make a decent drink if their life depended on it. That may have something to do with tending bar was an added responsibility after a primary job on board such as housecleaning. (That really surprised me to see the bartender cleaning rooms). Entertainment consist of a 2 man no talent band with terribly laughable interpretations on popular music. The crew corporate staff was non helpful in offering any insight as to why we were cheated out of our contracted cruise. The "SERVICE" staff were VERY helpful and deserve to be in better company. To them my heart goes out to. One more thought, please be honest with yourself. If you have physical limitations, this is not the cruise for you. The excursions do not bode well for some. The boat has minimal facilities and a serious lack of amusement potential during sailing times. Cuba is GREAT! But DON"T waste your money with this cruise line. Read Less
Sail Date November 2018
Beds are comfortable and the room was very clean. Elias who was our cabin steward was very friendly and helpuful. Too bad the rest of the cruise crew had a terrible attitude, they were all super rude. The food at the buffet was ok, but ... Read More
Beds are comfortable and the room was very clean. Elias who was our cabin steward was very friendly and helpuful. Too bad the rest of the cruise crew had a terrible attitude, they were all super rude. The food at the buffet was ok, but they don’t serve a lot of options. The restaurant food was terrible, bland and small servings. The staff at the restaurant was super rude, and had a terrible artitude, up to the point we avoided asking for things. If you have a food intolerance forget about this cruise, they don’t take questions about what they are serving. We traveled with 3 adults on wheelchairs and they had a lot of trouble moving with them around the ship because cleaning carts blocked the hallways and we got yelled at when we tried to move them. One of the elevators did not work for almost 2 days and that one was the one we could reach. We asked for assistance and they completetly ignored us and they told us “we didn’t need the service” I wouln’t recommend this cruise if you have trouble moving arround. The entertainment was poor, and we could hear the music in our cabin until 1 am. Overall I think this cruise was way too expensive for the service and quality of meals. I wouldn’t recommend this ship to anyone unless you want to pay to get yelled at. Read Less
Sail Date November 2018
I chose this cruise to go to different islands.This trip was a big disappointment.Being disabled i travel with a scooter. Asked for a handicapped room. Was told where were none available. They asked for the measurements of my scooter which ... Read More
I chose this cruise to go to different islands.This trip was a big disappointment.Being disabled i travel with a scooter. Asked for a handicapped room. Was told where were none available. They asked for the measurements of my scooter which i supplied. Then i was told that the scooter could fit in all door on the ship. Which i found out was not true when i arrived on board the ship. Went to costumber service where i was told that where was nothing they could do about it. But they would rent me a walker so i could get around the room with my one leg. Or i could get off the ship. The bathroom was so small i had to use the shower chair to hop to the shower,then seat on it. the entertainment was not good. Had another trip on Norwegian for next but i canceled it. I have done 10 other cruises with different cruise lines and have ever been this disappointed before Read Less
Sail Date November 2018
We chose this cruise solely because of the Cuba stops. It was advertised and sold as the 10 Day Cuban Explorer. After a wonderful day and evening in Havana we were advised our second Cuba stop in Cienfuegos was being cancelled because of ... Read More
We chose this cruise solely because of the Cuba stops. It was advertised and sold as the 10 Day Cuban Explorer. After a wonderful day and evening in Havana we were advised our second Cuba stop in Cienfuegos was being cancelled because of ship mechanical problems. In addition we we told the remaining ports were being moved up a day which totally disrupted advance plans we had made in those stops. We were given an insulting $100 ship credi for our “inconvenience” The Captain was unapologetic and admonished us not to feel the cruise had been ruined. We found out from the crew this was not the first time the Veendam had cancelled Cienfuegos. We regret booking this cruise with Holland America. On a positive note the crew was wonderful. Food was average and actually poor one of the two nights we ate in the Pinnicle Grill. Food and service in the Canaletto restaurant was very good. Ship interiors were very well done considering the age of the ship. Read Less
Sail Date November 2018
Veendam 1.) The Captain may not take you to all of the ports on the itinerary. Our second stop in Cuba (the main reason for the cruise), Cienfuegos, was cancelled. A $50.00 per passenger shipboard credit was the purported compensation ... Read More
Veendam 1.) The Captain may not take you to all of the ports on the itinerary. Our second stop in Cuba (the main reason for the cruise), Cienfuegos, was cancelled. A $50.00 per passenger shipboard credit was the purported compensation for the port cancellation. So many passengers complained that the Captain opened the Lido bar for 2.5 hours of free cocktails. There was no additional compensation for passengers that purchased a beverage package either before or during the cruise. Free cocktails means absolutely nothing to those who have already paid good money up front for a signature or elite beverage package. We were given a case number by our fabulous Neptune Lounge concierge. Case #364388. Waiting to hear back from corporate. 2.) The hot tub in the Greenhouse spa was either luke warm or not functioning for the entire cruise. Really annoying to buy a greenhouse pass and not be able to use/enjoy the hot tub at all. 3.) The Captains cocktail party for 3,4 and 5 star Mariners. I guess he was too embarrassed, nervous or just plain sick of listening to any more complaints because he only attended the event for 15 minutes. 4.) The plumbing on the ship leaves a lot to be desired. The toilets in the Spa and the gym were overflowing and inoperable on several occasions. The toilet in the men’s locker room was out of order for the entire cruise. Maintenance was constantly working on pipes around the ship. Promenade deck would be wet and slippery. Maintenance was working on the plumbing/pipes on the Navigation deck right outside of our Neptune suite for an entire afternoon while at sea. Tap, tap, tap, bang, bang, bang all afternoon. Then comes the telephone call that they need access to our suite. So much for resting and relaxing in our suite, let alone an afternoon nap. 5.) The internet is slow, which I understand but having hours of it being inoperable after you have paid to use it is annoying to say the least. 6.) One of the elevators was out of service for the entire cruise. 7.) The all day in room dining menu is a joke. There are a half dozen items and then sandwiches. The all day menu was not available at all on the 8th day of the cruise. 8.) Two points on the pool. Safety regulation are not enforced. They allow small children and not so small children to jump, dive, splash as long as they want to, which ended up being most of the day on several days. Obnoxious to say the least. When reported to the Officers, nothing was done. In fact, on one occasion two officers were present at the pool while the jumping, splashing and diving was happening and they looked the other way. Second point, the retractable dome was not opened on completely sunny days. This made the pool bar and dining area feel like Viet Nam in the summer. Not comfortable at all. 9.) The aft bar and the entire aft seating area on Lido was closed on 11/9 at 5pm for the remainder of the day. This is one of only 2 smoking areas available on the ship. The other area is the casino (on smoking days) where there is a table in the rear of the casino with 8 ashtrays on it and no chairs. No place to sit. Stand and smoke and get out. 10.) Fairly amusing is the fact that one very small, postcard sized critique card is handed out on the first day of the cruise. Gee, I wonder why????? The good part is that the crew are FABULOUS! The food in the Pinnacle (where we enjoyed dinner most of the time), dining room and Lido buffet is always extremely good and an interesting variety is offered. The crew and the food are the only reason to take a cruise on this ship. Read Less
Sail Date November 2018
Other than seeing Havana, the rest of this cruise was awful. I won't repeat what others have said about the ship (old) but it was clean. Pros: Havana and the people who live there. Go with an open mind. Some of the service staff ... Read More
Other than seeing Havana, the rest of this cruise was awful. I won't repeat what others have said about the ship (old) but it was clean. Pros: Havana and the people who live there. Go with an open mind. Some of the service staff in the bars and restaurants provided excellent service on board. Cons: Mostly the on board experience was bad. I have taken cruises before and knew what to expect. My main purpose was to see Cuba. The food on board was mediocre at best. Other than drinking, gambling, and shopping, there were NO activities on board. There was one lecture on sugar cane that they called a "series". Be aware, if you book a cabin on Deck 9 you are directly below the pool deck and it is very noisy day and night. Also incessant loud musak in all public rooms (mostly country western). The tour guide in Havana(booked through RC) was also bad. Very difficult to understand and did not provide much useful information. Other passengers who booked tours independently seemed to have a better experience. Only attended one evening performance on board. It was OK. Not interested in jugglers, comedian, etc. Service: some of the service people were excellent but many walked around like they were in a trance (ie never asked if we needed something,etc.). Made you feel like you were bothering them if you asked for something or had a question. Summary: I think there are better ways to visit Cuba. Read Less
Sail Date December 2018
Traveled on MSC Armonia Dec 2018, visited Jamaica, Grand Cayman, Cozumel, and Cuba. Let me first start off with the old, moldy smell in the hallways on cabin floors as soon as you get off the elevator. Open my cabin door to find one bed ... Read More
Traveled on MSC Armonia Dec 2018, visited Jamaica, Grand Cayman, Cozumel, and Cuba. Let me first start off with the old, moldy smell in the hallways on cabin floors as soon as you get off the elevator. Open my cabin door to find one bed instead of two, open the curtains to see my “ocean view” to only find a big rusty life boat there. So much for my “Oceanview room” that I paid 1,300 for!! Got no help from guest services at all with this matter, I was better off with a inside cabin and saving $600!! I am 6’0, 175 pounds and I could barely fit in the shower. I have never spun so much in a shower, half the bathroom floor was wet!! The food in the buffet was the same EVERYDAY, instead of the carvery station. The food sucked and had no flavor AT ALL. The drink machines were either empty or all juice selections were only water. The coffee was cold 90% of the time and most lines for the buffet were out the door to the pool area due to only one side of the buffet open. Many people had to wait after certain dishes were finished, there was no sense of urgency at all for the servers to quickly replace empty dishes. The dining room was a horrible experience which is why I never returned after day 1. I asked my server where our bartender was so I could order a beer with dinner, and he looked at me like I had 2 heads. He told me the bar was too far for him to get me anything, I had to get up from my table and walk out of the dining room to a bar to get drinks!! There were no decent activities during the day at sea to keep people busy, the casino was about the size of my garage with 5 tables only. I only enjoyed my last 2 days, due to the fact that were in Cuba and I was OFF THE BOAT! Only used MSC to shower and nap!! There are NO ATMs on board, guest services will force you to take a “cash advance” then charge you 5% fee from the transaction. They charge a fee for room service for many items that are not sandwiches and if ordered after 11pm. Most of the tv channels are not in english so you are limited if you decide to relax in your room. I would never EVER travel with MSC again, I wouldn’t even take a free cruise with them if offered. I will stick with Carnival for a great cruise experience. If you are going on MSC only for Cuba, save yourself the 5 day agony before hand and just fly into Cuba instead!! Read Less
Sail Date December 2018
Supposed to have a pull out couch instead got a recliner chair. Service is terrible. Staff had horrible attitudes. They charge double for the shore expeditions then if you just walk off the ship. Food is terrible. The meats are super dry. ... Read More
Supposed to have a pull out couch instead got a recliner chair. Service is terrible. Staff had horrible attitudes. They charge double for the shore expeditions then if you just walk off the ship. Food is terrible. The meats are super dry. Some if hardly considered food. Missed a port because of “high seas” their solution is waste another day on the boat. The boat itself is as boring as it gets. No real casino. They have a few games but they are all computer and no dealers. You have to pay $12 for any movies even old ones. The spa services are a total waste. We got massages and they were over 200 bucks. We would have paid them 100 to not touch us. All they do is pour oil over you then sit there and talk and try and sell you spa products. Complete waste of time. Currently am writing to our insurance to seek refund and would not recommend this cruise line to anyone. Read Less
Sail Date December 2018
Saw this 2 week cruise as a deal before Christmas. Unusual itinerary so decided to go. Where to start!? We flew to Cuba on Air Europa, via Madrid. Never again...a party plane, with duty free booze on sale, with the obvious results and ... Read More
Saw this 2 week cruise as a deal before Christmas. Unusual itinerary so decided to go. Where to start!? We flew to Cuba on Air Europa, via Madrid. Never again...a party plane, with duty free booze on sale, with the obvious results and no interference from the crew...they hid! Opera was a huge disappointment. Multi lingual, very noisy, and lots of other nationalities, Spanish and Mexican especially, for whom it seemed this was their first cruise and who were determined to enjoy everything on offer to the detriment of other passengers. Corridor noise was an on-going problem. Evening theatre entertainment was spoiled by constant noise. The volume level around the ship was higher than on any others we have cruised!! Opera itself was hugely expensive...ships tours extortionate, alcohol for sale on board was 3 times the prices ashore! Everything on the ship seemed geared to getting money...tips expected, and asked for, everywhere. The staff rarely cracked a smile...there was an on-going challenge to make the security guards at the head of the gangplank grin just once...failed! Reception was hopeless---it took 5 visits and 2 safe changes before a working one was produced. Food in the restaurant was often cold, repetitive and orders were mixed up, with the staff then arguing that the meal presented was what we had ordered! The buffet was a permanent scrum, with hand sanitiser occasionally available. Milk, coffee, butter, menu items, ran out and were not replaced, despite officers walking around supposedly checking for potential problems! Time and motion did not exist. What other ship has the captain trying to sell ship's tours on his midday report? The ship picks up and puts down people in all ports visited. And it took 3 different safety drills to get one lot of a new intake of passengers to attend. On previous ships we have been aware of recalcitrant non-attendees being brought before the captain, and in one instance thrown off the ship! Basically this is an Italian ship, with a multi-lingual crew, (impressive, but generally unhelpful),who operate to a Mediterranean standard. The shows are geared to a multi-lingual audience - one 45 minute slot each night for pure opera and 2 singing and dancing shows. That means no lectures, no bridge, no singles support, no quizzes etc etc...anything which necessitates a specific. language. There were about 20-30 other Brits on this cruise,and they all said "never again". Having cruised over 40 times with various companies, we have learned our lesson, and will now avoid MSC generally Write another review Read Less
Sail Date December 2018

Find a Cruise

Easily compare prices from multiple sites with one click