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329 Cuba Cruise Reviews

We took this cruise with our best friends. The whole reason we booked this cruise was to go to Havana, and the week before we were scheduled to leave, the government shut it down. RC offered us a full refund or a 50% refund if we chose ... Read More
We took this cruise with our best friends. The whole reason we booked this cruise was to go to Havana, and the week before we were scheduled to leave, the government shut it down. RC offered us a full refund or a 50% refund if we chose to cruise. We were all so desperate for a vacation that we went for it. We opted for The Key program, which I can't recommend enough. Because of this, we got on the ship early and had a complimentary lunch at Chops. It was ok, and service there was soooo slow. We were in there two hours. Food was only ok, but our service team in the main dining room was great, Rommel and Stanmore. We really enjoyed the games and dance lessons, and the entertainment staff was great. They were all engaging and so much fun. Our cruise was not crowded at all, and I felt like I got to know some of them. We did a Fury snorkeling excursion in Key West and spent the day at Mr. Sanchos in Cozumel, which we did by ourselves. Other reviewers aren't kidding about the smell. It was really bad in certain places. We had a great time because we got away and spent time with each other. I wouldn't go on this ship again because I feel like there are better options out there. Read Less
Sail Date June 2019
We wanted to see Havanna so this was the best way. We loved the balcony room. Embark and disembark smooth. Only issue you weren't informed which floor to embark. We just happened to follow people to correct level in Key West. In ... Read More
We wanted to see Havanna so this was the best way. We loved the balcony room. Embark and disembark smooth. Only issue you weren't informed which floor to embark. We just happened to follow people to correct level in Key West. In Havanna we could see from our balcony where to go. Arriving back at port Canaveral info sheet said 7:30am to disembark. However, we left our room at 7am and were able to walk off. The info sheet did not include what floor. Found this strange. We had to upgrade to bottled water since my husband has organ transplant and cannot risk infection/germs. Had to pre pay tip for this which is fine except everytime we wanted bottled water or most drinks we had to go to the bar. Lack of bar servers for sure. Only place we had good service was in the 2 restaurants. Brochure online listed coffee bar however I could not use my drink upgrade in the Starbucks. No mention online about starbucks. Should change their infor. Also Champagne bar was supposed to have pate and foie gras. Food was not so so. Nothing wowed us. Couldn't open frig in room and steward wouldn't open so I went to customer service and got it opened so we could put bottled water. Strange to have a lock on frig when there were items in it to purchase. Loved the comedian which we saw 3 nights. Can't remember his name. We went to the casino each night as well. Loved the history in Havanna. So happy we were able to go since 2 weeks after our trip cruises were stopped. We prefer all inclusive over cruises. Must better waiter service and food. Do not like tipping to the cruise line prefer to tip when we get good service which we only got in the 2 dinner restaurants so we tipped them and a few bar tenders like we do at resorts even though resorts say tips are included. we always tip good service. Read Less
Sail Date May 2019
Chose this cruise because it was our first time cruising and wanted to see if we liked it. The overall ship experience was better than I thought. Lineups to board/off board were well managed. Lineups for food or drinks were also very ... Read More
Chose this cruise because it was our first time cruising and wanted to see if we liked it. The overall ship experience was better than I thought. Lineups to board/off board were well managed. Lineups for food or drinks were also very limited. They had a good staff ratio. Our interior room was also very nice. Plenty of room. It was on 10th floor, good location to get to dining & pool area. Our biggest disappointment however was that the Bahama island stop was cancelled due to strong winds. It was actually only about 20 to 30 knots and slight swells but because of the tender system they were concerned for customer safety. THis is not the first time they cancelled this and for a trip with only 2 stops this was very disappointing. They need to find a way to offset this but offering a plan B itinerary if they know winds will be an issue... or find a way to build a dock. If you like sea days then no big deal. But we are active people and don't particularly like sitting around a pool. The food & liquor was good quality. Entertainment was good quality too... much better than all inclusive Mexican resorts! Very professional. Had a comedian for 2 nights. Havana stop went smoothy. We are Canadian and didnt bother with the scare tactic of having to buy a shore excursion from NCL. We spoke to an American who also did her own thing- and it was quite fine. Don't let the boat scare you into one of their pricey trips. Read Less
Sail Date May 2019
We choose this 4-day itinerary paired with a 3-day Pre-Cruise Tour marketed by NCL as the "7-day Rock and Racing in Daytona Beach". The 3-day Cruise Tour included a stay at the Hard Rock Hotel in Daytona Beach starting on a ... Read More
We choose this 4-day itinerary paired with a 3-day Pre-Cruise Tour marketed by NCL as the "7-day Rock and Racing in Daytona Beach". The 3-day Cruise Tour included a stay at the Hard Rock Hotel in Daytona Beach starting on a Friday, as well as a VIP Tour of Daytona International Speedway on the 2nd day of our stay. The 4-day cruise itself sailed from Port Canaveral on Monday. As my husband is a NASCAR fan, this was going to be a vacation which satisfied our bucket lists--his visiting the iconic speedway and my wanting to spend a full day in Havana, Cuba. Our itinerary also included a port stop in Key West, which we've enjoyed before and did again, although the current docking site at the Navy Pier is quite restrictive and certainly not the same experience we had on our previous calls there. Also, we were only in Key West for barely 6 hours, which didn't allow as much time here as we would have liked. Havana is an amazing city of contrasts with some beautiful areas, yet some parts of the city are unfortunately rundown and decaying. It is evident which buildings are maintained by the government and that the Cuban people are very much suppressed. The residents there were very friendly and we had a wonderful driver and tour guide who brought us around all day to see the sights in a classic car. The young man who was our guide spoke excellent English and provided many details of modern day life in Havana, as well as a history of the city and the country. After returning from our excursion to the ship, we showered and dressed and gathered in the theater for an NCL evening excursion to the Tropicana Cabaret. We felt that the entertainment was spectacular and thoroughly enjoyed the evening. We knew the NCL Sun had a recent refurb., did see signs of it and overall enjoyed the ship. Our cabin steward and dining staff were friendly and helpful, but unfortunately, we can't quite say the same for the guest services staff. Although most staff members were polite, they did not do much to help with our areas of concern. Some improvement is needed there. We miss the days on previous cruises when 2 shows were offered in the main theater, early and late. It's now difficult to make the 8 o'clock show if you don't want to eat either very early or very late. There are several other entertainment options throughout the ship, however, for different tastes. The food choices in the buffet were plentiful and our dining room meals were for the most part very good. Our one specialty dining experience was in Los Lobos on deck 12, which we enjoyed. Although the embarkation process started out on the positive side, we did encounter a hitch. As Platinum members, we entered the priority line and had a short wait before presenting our passports, ids and documents. We had paid for our visas through NCL for our Cuba visit, and although the NCL rep at the desk was quick to provide my visa, my husband's was not to be found. We had to wait for a good amount of time until they located his, which was mistakenly put in a folder belonging to VIP guests, sailing in a suite. Once this was resolved, we were then able to continue onto the ship. Now to the not-so-good aspect of our trip. NCL did not communicate with us either at the time of booking (directly with the cruiseline) or when we arrived in Florida regarding transportation options. We expected we would be transported from the hotel to the pier, and were of the understanding that NCL would also cover our hour-plus ride from Orlando Airport to Daytona Beach and the transportation from our hotel to the Daytona Speedway and back again, as we booked the entire 7-day package through NCL, which included airfare, hotel, VIP Speedway Tour and the cruise itself. This being our 10th cruise with NCL, we have previously booked pre-cruise stays with airfare and have not had to worry about any details regarding transportation. I ended up spending a good deal of time on the phone contacting NCL from the hotel and later at the guest services deck onboard the ship trying to get a resolution to the transportation issues, which has not yet been settled and which we are still disputing. The end result was that we ended up paying the transportation costs from the airport to the hotel and for taxi fares to Daytona Speedway from our hotel and back again, even though NCL advised us that an NCL representative would meet us at the hotel the day of our VIP Tour. Although we did have a very enjoyable vacation with lovely weather and met some very nice people, we're sorry to report our disappointment with NCL's lack of communication this time around. Read Less
Sail Date May 2019
This is my 4th RC cruise. I chose this one because I would get two days in Havana. I really enjoyed this cruise, despite the ship's flaws. The itinerary was excellent (Key West, Labadee, and two days in Havana). The customer ... Read More
This is my 4th RC cruise. I chose this one because I would get two days in Havana. I really enjoyed this cruise, despite the ship's flaws. The itinerary was excellent (Key West, Labadee, and two days in Havana). The customer service was outstanding, including my awesome stateroom attendant. The food was generally bad, limited, and repetitive. This probably prevented me from gaining weight, though. There was a foul septic tank odor that permeated decks 5 and 6 for half of the cruise. I had to change staterooms (from third deck to 7160), because of a loud banging noise coming from an engine pump. I was very happy with 7160. This was the smallest ship I've been on, and I actually preferred the small size. However, I wish they offered Friday night Jewish services (I don't know if they even offered Sunday morning church), and I wish the entertainment was better (I enjoyed the comedians and the Marriage Game, but I walked out on the impressionist and the finale show). I also wished they showed more adult movies on the pool deck. I wish the solo traveler's get together was held at the sail-away party, so we could meet up earlier in the trip. Read Less
Sail Date May 2019
Went on Key West-Cuba cruise as part of a group.. Very disappointed with customer service both on board and contact with company. First day they closed the pool all day due to love bug infestation as well as Great Outdoors Cafe but did ... Read More
Went on Key West-Cuba cruise as part of a group.. Very disappointed with customer service both on board and contact with company. First day they closed the pool all day due to love bug infestation as well as Great Outdoors Cafe but did have it ready by Day 2.. Had "handicap accessible" room which was fine-our room attendant was wonderful. Chose the 3 night specialty dining pkg. as one of our choices (also did shipboard credit).All 3 specialty restaurants were good-Le Bistro, Moderno Churrascaria and La Cucina( veal dish was very salty)-all had excellent wait service and food was very good.However, unless you know where they are and how to get to them it can be a challenge. Ate in Main dining room last night-was supposed to eat with our group but the the reservation time was changed by the staff and the person in charge of our group wasn't told, so we ate by ourselves. Food was good-nothing to rave about. Asked for a Coke and got a cappuccino instead. Did eat in the Garden Cafe and Great Outdoors Cafe for lunch a couple of times-food was okay-again nothing to rave about but wait staff were very good. Only one entertainment show nightly in the main theater, except last night had an extra "adult" show. Key West port-we had to be transported by trolley b/c ship pulled into military port and brought back the same way, but there were enough trolleys/trams running every 10-15 min back to ship. Ship was pretty quiet-not many kids on board. Cuba portion was good-ship pulled into main terminal-easy access into town. Did not like the fact that you have to pay for bottled water esp. if you need it for medical reasons-found out after 2 days I could get ice water delivered to room if requested but can't bring back any water/drinks from outside ship back on board-you can bring back empty bottles/travel containers. Also was told I had to pay for regular coffee in restaurant but not up in buffet/cafe (which I found out later on was incorrect-only specialty coffees are a fee). Drinks were okay-part of our pkg. but watered down. No real duty-free shopping to speak of-small place on deck 7 next to smoky casino-1 store divided into sections, and jewelry place across from it. Was a small place selling Cuba-theme items on Atrium level open after we got to Cuba and did have a few table on Atrium selling cheaper jewelry. Ship layout is poor-restaurants all on one side and had to go up/down 1 level to get to Main dining room from Level 5. Had to go through main buffet place to get to Garden Cafe. Too much Cuban/Spanish music-would have liked them to have a variety but the same type every day by the pool was a bit much. Did not partake in the shipboard activities-none really were very appealing or caught our interest. Some of the staff should be able to understand English and seem to not understand at times when I asked basic questions-if they were not sure then they should be told to ask another staff member to help (the coffee issue). I don't think I will travel on this ship again and not sure if I would travel again on Norwegian- wrote to customer service after trip and still haven't heard back from them (it is now July). Read Less
Sail Date May 2019
This is my third cruise ever and first with NCL. Had high hopes and expectations after only cruising with Carnival in the past. This cruise went to Key West, FL and Havana, Cuba. IMPORTANT to know…This is touted as one day in Key West ... Read More
This is my third cruise ever and first with NCL. Had high hopes and expectations after only cruising with Carnival in the past. This cruise went to Key West, FL and Havana, Cuba. IMPORTANT to know…This is touted as one day in Key West and two days in Havana, IT IS NOT. Having left port at 4 pm on Sunday, it arrived at Key West at 1pm on Monday and we were to be back on the boat by 6pm to set sail at 7. Arriving in Havana at 7 am we were to be back on the ship by 5 am the next day for a 7 am departure toward home. Plan accordingly. We thought we had two full days in Havana and were disappointed. Orlando to Port Canaveral: Shuttles are good, UBER is the way to go. If you have 4 people and luggage get an XL Uber. Stay at the Radison Resort at Port Canaveral if you are arriving a day early. Not in walking distance of too many food choices, but Uber is everywhere down there and cheap to eating destinations. Embarkation was super easy. We requested a 12:30 to 1:00 time and arrived about an hour early. The lines were already down so low that check in process took about 30 minutes and we were on board by 12:10. EVERYONE on board is with their luggage and trying to eat buffet at the only open restaurant. It is a madhouse, but only so bad due to the size of the ship. The Good: Updated in 2018 the rooms and décor throughout seemed really nice. The crew was attentive and super friendly. It is only 800 feet long so getting from one end to the other is pretty quick. Once you learn the decks, getting around is not so hard. All the action is on 5-7 and 11 and 12. Our rooms (on the 10th deck, port side balcony) were really comfortable. They were cleaned once a day and our bed was made up mid-morning and turned down in the evening. Shower had a lot of pressure and temperature easily adjusted. CAREFUL! Because you can easily go too far towards HOT and it is scalding. They have warning signs, but if you have children, don’t let them mess with the shower knob. The drinks were all inclusive and well made. The “painkiller” of British V.I. fame was particularly tasty and followed the original recipe with Pusser’s British Rum. We had paid for the premium package which allowed us the top shelf liquor. This was an over-site, however, because somewhere we missed that this was an all-inclusive cruise from the get-go. We really didn’t need it, but since we had it, we drank high quality stuff to get our money out of it. As an example Woodford Kentucky Bourbon (from the Derby) is a top-shelf bourbon. Bulleit Bourbon and the Pusser's Rum were not. The various bars and hangouts were comfortable, particularly the Windjammer which is a really cozy hangout. I found the bartenders here to be the best and when in International Waters, Cuban cigars can be bought here to smoke up on the smoking deck. The rear observation deck and bar was really nice too. Waiting to get off at the ports is the thing to do. We waited an hour or more before we even bothered to try and get off the ship and the result was minimal lines and quick processing. We cruised the second week of May and there were very few kids/children on the boat which was nice. The pleasant surprise was the Butterfly Conservatory at Key West. Really worth the stop and super cheap to attend. The Bad: The communication system is horrible on this boat. There are no speakers in the cabins and where there are speakers they are very hard to understand except in a few locations. Don’t be lazy. If you want to be informed read the daily guides and watch the TV channels that provide cruise information. The food was mehhhhh!!!! The cafeterias are small and provided little more than your really good Holiday Inn complimentary breakfast. Much of the fruit was artificially ripened and tasteless. The made to order omelet bar is your best bet, but it’s still just Holiday Inn free breakfast. Breakfast in the dining room was the same as at the buffet you just didn’t have to go get it yourself and the coffee was better; very disappointed. We only tried two of the several available restaurants where you pay extra. The Churrascaria service was slow and the meats overcooked. The salad bar there was delicious and had a very good smoked salmon on it. The Mexican restaurant was poorly attempted. Mexican food on a boat when you are from Texas is a bad idea although the table side guacamole was very well done and tasty. I have to say that the food experience on Carnival Conquest 10 years ago was 10 times better than this NCL ship in 2019. For a cruise that is going to Cuba and sells Cuban cigars on board, the smoking deck on this ship is in a poor location with some absurd rules. Outdoors, with room for 40, the smoking deck sits on a part of the upper deck of the ship where the winds whip around frantically from just the ship being in motion. Couple it with any kind of natural wind and one can even light their cigar. What appears to be the bar that serves the smoking deck cannot be smoked at and the bartenders shoo you away if you approach with anything lit. One would think, especially with this cruise, that there would be an indoor smoking lounge so you could actually enjoy your cigars. The cruise itinerary could be better. A full day at sea going and coming back, with two full days in Havana would be AMAZING! Key West is not worth the stop for the length of time you are there in my opinion and with no disrespect to Key Westerners. I’m sure it is much better when you drive down from Miami. Conclusion. The food was 3 stars at best and the itinerary should be massaged to get the most out of Cuba. The comfort of the ship, ease of getting around and staff were above average and having very few kids on the cruise was a nice extra that we weren’t necessarily expecting. I took this cruise to have two days in Cuba and got 22 hours of which 9 of it was after dark. There is only so much one can do in Cuba after dark and most of it can be done on the ship. I would honestly say that if you are taking this cruise to go to Cuba you might consider flying there. If you are going for the food, pick a different ship. If you like fewer people on your cruise this is a really nice ship. (1800 passengers, 900 crew) Updated in 2018 does not mean brand new, so there are some things that newer ships have that this one doesn’t. If you like to gamble, the casino is small, but whenever it was open there were available seats for card games and slot machines. Double check if your cruise is all-inclusive on drinks and if so, DO NOT purchase the premium package. The premium dinner package is probably not worth it either unless you eat at Cagney’s every dinner meal. Wait at ports before disembarking and you will have a faster and more stress free transition onto land. 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Sail Date May 2019
This was my first cruise. It was truly a wonderful experience and one that I would definitely do again! We chose this cruise for the two Cuban ports but also for the two sea days for relaxation. Cuba was quite the experience- a very ... Read More
This was my first cruise. It was truly a wonderful experience and one that I would definitely do again! We chose this cruise for the two Cuban ports but also for the two sea days for relaxation. Cuba was quite the experience- a very interesting, very HOT place. We learned a ton and are so grateful for the experience! I guess the Empress is a small ship but it felt plenty big to me as a new cruiser. I will first mention the best parts of the ship. The pool, I thought, was incredible. We never had a problem finding a place in the pool. It was clean and deep and quite lovely. We also never had a problem finding a place in the hot tubs in the evenings. Because the Empress is a small ship we were able to feel rocking when the wind and waves picked up but that was a very pleasant feeling for us- maybe not for others! The food in the MDR was SO GOOD. The service was ok- we had to ask for things (more than once on several occassions) but it was clear they were trying very hard. Our cabin steward, Kevin, on the other hand- was truly wonderful. He made sure there was ice in the cabin every evening for my mom to ice her injured knee. He was so friendly and really did a great job making us feel special. Ok, so now for the "not so great, but certainly didn't ruin our experience" parts. The stench of sewage in the middle of the ship on decks 5 and 6 was bad. Really bad. Like, made me want to lose my lunch bad. So we did our best to stay away from the middle of the ship on those decks. Also, my white swimsuit was stained yellow from the water in the pool and hot tubs. I haven't had a chance to really work on getting it white again but that's kind of disappointing. Evening activities were another somewhat disappointing fact on this cruise. We found that between the hours of 8pm and 10:30pm there was really nothing to do, or eat. We are not old folks by any sense of the imagination (mid 30's) but we don't like to stay up REAL late. There was never any dancing or fun stuff going on after dinner and the show. We wanted to go to some of the dance parties but most didn't start until 10:30pm that was just too late for us. Also, between the hours of 9 and 10:30 the Windjammer is closed. So, right at 9:30-10pm ish when you want a bedtime snack there is nothing except room service with a $7.95 charge. Another issue we had was finding places to lounge outside in the shade. The top decks are out because there is zero shade. Deck 6 is the only other place that has outdoor lounge chairs and they were mostly full all the time. Aside from that it truly was a great cruise!! If you want to go to Cuba it's a great deal I think. If you want to go for the sake of the ship, maybe not your best bet! Read Less
Sail Date May 2019
The ship and crew were exceptional, great cruise director Jamie, lots of entertainment, attention, loved the all inclusive package. We were extremely disappointed in the 2 main restaurants and the buffet, the food was terrible, the service ... Read More
The ship and crew were exceptional, great cruise director Jamie, lots of entertainment, attention, loved the all inclusive package. We were extremely disappointed in the 2 main restaurants and the buffet, the food was terrible, the service was o.k. at best. At the Four Seasons and Seven Seas dining rooms the food came out cold, overcooked, tough and the coffee was like mud, even dessert was just o.k.. At the buffet the lines were long and the food was not up to the standard we have come to expect on a cruise. The cabin was nice and everywhere else, pub, bars night life was all fun, with good food and drink. We spent one day by the pool and the service was above and beyond what we expected. We also had the opportunity to go to two of the specialty restaurants (Mexican and French) and they were exceptional, the food was great and so was the service, the staff treated us like royalty. Read Less
Sail Date May 2019
We decided to take this cruise to see Cuba while we had the opportunity to do so. It stared off on a bad note, when we were informed that that the 2 bottles of wine we bought and were bringing on board would costs us an additional $30. ... Read More
We decided to take this cruise to see Cuba while we had the opportunity to do so. It stared off on a bad note, when we were informed that that the 2 bottles of wine we bought and were bringing on board would costs us an additional $30. At no time were we informed that we had free onboard alcohol access to the bars/lounges. We found this out when we ordered drinks and tried to charge the drinks to our room. Most of the staff was friendly and helpful, but there were a few who acted as if we were bothering them when we asked questions. Since this was our first time cruising with Norwegian, we wanted to make sure that we didn't miss anything. We had 3 meals in the main ding room and for the most part had excellent service. However, we had a bad experience with 1 server who decided what we should order and he would not bring us what we wanted. We ended up leaving our meal. Specialty dining is definitely the way to go on this ship. Food/drinks and service were excellent. Excellent choice of shore excursions, rooms and the ship were clean at all times. Overall, this cruise was good with just a couple of bumps along the way. Read Less
Sail Date May 2019
We chose this particular cruise because it was one of the few seven-day cruises to Cuba...most were shorter. The good news was the itinerary and the Cuban ports as well as the Cuban tours. The shop’s casino was excellent and the ... Read More
We chose this particular cruise because it was one of the few seven-day cruises to Cuba...most were shorter. The good news was the itinerary and the Cuban ports as well as the Cuban tours. The shop’s casino was excellent and the public areas were very good. The bad news was that the food, specifically in the buffet was cheap, bland, and generally inedible. This was one of the few cruises we’ve lost weight. (The Chef’s Table was excellent, but exorbitantly priced at $85 a person.) The dining room was good, but not very good. The rooms are tiny in an effort to squeeze every foot of space into a profit producing area. We had a Junior Suite that was also tiny. The junior crew is willing to provide service, but are generally undertrained by the senior staff. The ship’s most senior officers were rarely seen and, when the made an appearance, made little eye contact with customers. The Crown and Anchor Society is also something of a joke...they offer little. The theater entertainment was very good four evenings; however, terrible on two nights. Because of the general reduction of amenities...no welcome drink...rancid toilet articles...few bar snacks...unappetizing food...and so forth...we do not plan to sail on Royal Caribbean in the future. Read Less
Sail Date May 2019
I was really excited to go on this cruise since it was my first cruise with NCL. This was my 10th cruise overall. I was happy to see that it was recently remodeled but it still lacks amenities that other competitors have. The buffet ... Read More
I was really excited to go on this cruise since it was my first cruise with NCL. This was my 10th cruise overall. I was happy to see that it was recently remodeled but it still lacks amenities that other competitors have. The buffet area is so small and crowded on this cruise ship and the food offerings are that of a basic cafeteria. The upgraded restaurants particularly the steak house and French restaurant are NOT worth the money. The steak house cooked my steak wrong 3 times and the French restaurant served me cold food. It was not worth the upcharge. The Italian restaurant was good and the sushi was good. The room was nice and updated and the pillows were soft and the bed was comfortable. The entertainment was okay but again subpar to its competitors. The NCL owned island was pretty and offered lunch but that about it. The excursions on this island are extremely high and I feel they take advantage of the cruisers especially since they own the island. There is no shopping at this port if you are a shopper. Its more of a lounging day if that is your thing. The comedian was not very good and again i've seen better on other ships. I feel this cruise line is for cruise beginners or those looking for a cheap get away. Its definitely not for the avid cruiser and definitely not worth the dining package upgrades they offer. Spend a few more bucks and get a memorable experience in another line. Read Less
Sail Date April 2019
We are Diamond members on RCCL and have been on the Majesty four times. Time has taken it's toll as the ship "celebrated" it's 27th birthday during our cruise. Our inside cabin was tiny but it's been a long time ... Read More
We are Diamond members on RCCL and have been on the Majesty four times. Time has taken it's toll as the ship "celebrated" it's 27th birthday during our cruise. Our inside cabin was tiny but it's been a long time since we had an inside cabin. I just know insides on the larger ships are noticeably larger. We loved the food for dinner and our wait staff..the real highlight of the ship. Food in the Windjammer was up and down. The burgers, hot dogs, scrambled eggs and sausages were luke warm at best. The seats on the sides in the theater were worn and not comfortable and the drink holders did not accommodate the glasses..so you had to hold your drink the entire time. The hallways and public areas need some serious renovation. The captain even said the Majesty (and the Empress) might have been sold if it wasn't for their ability to fit into the Cuban ports. This was our last cruise on the Majesty. Read Less
Sail Date April 2019
Despite this being an Open Bar cruise, I was not allowed to bring my six pack of Diet Dr. Pepper onboard in case I was trying to smuggle alcohol onto the ship. I fully understand and support all efforts to stop guests from bringing on ... Read More
Despite this being an Open Bar cruise, I was not allowed to bring my six pack of Diet Dr. Pepper onboard in case I was trying to smuggle alcohol onto the ship. I fully understand and support all efforts to stop guests from bringing on alcohol when the ship is selling it. But when they are giving it away to all guests of age, why stop someone from bringing in a soft drink that isn’t available on the ship? I couldn’t even bring in two 16 oz bottles. This type of unyielding policy making makes no sense at all and is not conducive to the guest experience. We had the dinner package and found the dood to be lacking in taste. The prime rib in the steakhouse had no flavor whatsoever but the server didn’t ask why I left 3/4 of it untouched. It was worse in the French restaurant as the cream of mushroom soup was so strong in flavor that it was not edible. The chocolate fondue for two was cold and had the consistency of water. We could not eat it. They gave us different desserts when we brought it to their attention but it never should have been served. The Teppanyaki restaurant was the best dining experience. The food was great and our chef, Mario, worked hard to entertain us! The room was nice and the room steward was outstanding. Read Less
Sail Date April 2019
We chose this cruise because the ship was sailing out of Tampa and was going to Havana. We are avid cruisers and have sailed out of Tampa before. This trip provided us with opportunity to visit with family in the Tampa area and to go ... Read More
We chose this cruise because the ship was sailing out of Tampa and was going to Havana. We are avid cruisers and have sailed out of Tampa before. This trip provided us with opportunity to visit with family in the Tampa area and to go to Cuba . Embarkation is Tampa is usually better than Port Canaveral and this proved no exception. We also had FTF for the first time. THE GOOD DINING ROOM -----our experience here was not just good it was excellent! Ayu and her staff were the best that we have ever had. The staff shows were fun and the food was better than on the Breeze. At times it was very good. We ate all of our breakfasts and dinners in the Dining Rooms. Dinners were Early Dining in the Destiny. The décor is modern, with no tablecloths(except for elegant night). I liked it. Bacon, Hash Rounds and eggs cooked your way were the best. Pancakes were rubbery and the cereal crusted French toast at brunch was terrible. CABIN-----Spacious, modern and clean with new features such as soft close drawers and USB ports. However, only small bench at desk and no other seating. Our cabin R35 was noisy with the bow hitting the waves often. STAFF------This is the friendliest staff that we have encountered. EXCURSION------Ship excursion, Easy Fusterlandia in Havana was the BEST that we have had. Our group of 7 all thought that it was excellent and the highlight of our cruise. It included a professional show with music and dancing ; we also had a gourmet lunch with Mohito and wine included. CASINO-----The casino was small but had all new machines. The BAD KEY WEST--Getting off of the ship in Key West was a total disaster(in my opinion) Since the ship docks at the Navy Pier, everyone has to be shuttled into town. The halls were jam packed with people and you could not get an elevator. It was the worst that I have ever experienced. ELEVATORS---extremely slow PIZZA----In my opinion, it is just plain bad and not worth waiting for. This has been true of the pizza on my last 3 carnival cruises. They need a new recipe and a new system. THE UGLY--- THE ATRIUM---the atrium and promenade, in my opinion are just plain ugly! The brown on brown and mustard colors are dark and depressing and the first impression as you board is not a good one. It screams old and ugly! Overall we enjoyed our cruise because we were with family and seeing Cuba was awesome. Read Less
Sail Date April 2019
This was our 25th cruise and 4th with NCL. It was a last minute cruise booked directly through NCL. At no time in the booking process were we informed that the tips per day were increasing from $14.50 pp to $20.00 pp. Upon receiving bill ... Read More
This was our 25th cruise and 4th with NCL. It was a last minute cruise booked directly through NCL. At no time in the booking process were we informed that the tips per day were increasing from $14.50 pp to $20.00 pp. Upon receiving bill under door on day of departure, was the first I would see this change. I immediately called the cruise line on the car ride home and was put on hold for one hour. Getting no satisfaction from the agent I called back again and was put on hold for another hour. Finally, I was told that we could have prepaid the $14.50 before April 1. This we were never told upon booking directly with NCL. The agent gave us a $50. Credit towards another cruise if we book within 2 years. I doubt we will be on NCL again any time soon. My assessment of this cruise is the following: Ship: Nice renovation and very clean. Small public rooms which made for congestion. Food: C- The buffets were less than average with few bake goods. No cookies, croissant, danish, etc. the entire 4 days until the very last morning. Baker must have been sick. Crossing dining room was good with excellent wait staff. Food was average. Entertainment: Fabulous shows! Cabin: Porthole, small but functional. Very pleasant & efficient Cabin person. Destination:Cuba is very interesting and will return for another visit. Private island was nice. Passengers: Too many drunken passengers taking advantage of their bar packages. I doubt many of them will even remember they were on a cruise. Read Less
Sail Date April 2019
Majesty is the oldest, smallest of the Royal fleet and it shows. While the food service is above Royal's average the rest is far below. Even the layout of the ship is a bother. If you rely on elevators to go between floor good ... Read More
Majesty is the oldest, smallest of the Royal fleet and it shows. While the food service is above Royal's average the rest is far below. Even the layout of the ship is a bother. If you rely on elevators to go between floor good luck. Everything is all ajumble. Nothing fatal but it speaks to the lack of attention to details. We got notice of an excursion cancellation - 12 hours before it was due to depart. Funny thing was I had never signed up or paid for that excursion. Took 3 days of a 5 day cruise to Cuba to get my Diamond + status sorted out. While everyone did their job the only person I can point to that seemed to be willing to take pride in service to the guests was a guy who wiped down the tables and removed empty cups from the pool deck.. Cuba was great. Majesty was just transportation to the island Read Less
Sail Date April 2019
We chose this cruise as it was very reasonably priced and it was our first time with Norwegian.. Embarking was quiet an experience with the staff shoreside being quiet short and abrupt if you had a question to ask. Once onboard we ... Read More
We chose this cruise as it was very reasonably priced and it was our first time with Norwegian.. Embarking was quiet an experience with the staff shoreside being quiet short and abrupt if you had a question to ask. Once onboard we went straight to the outside restaurant on deck 11 for a snack and drink, the bar staff seemed very rushed and a tad rude, probably due to the amount of people they were trying to serve, so put it down to work overload. Our reservation was deck 4 mid ship, I didn’t like the fact that we could only access it from either end of the ship and the aft access was via 1 small elevator or small staircase. After spending the night in the room we simply had to move, the AC noise was, at the very least annoying. We upgraded to a balcony on deck 8, this was much more roomier and not quiet so loud, much easier to access and better located. We were allowed to choose which restaurant we went to for dinner, thankfully this was the case s the 1st one went to was awash with the smell of smoke, seven seasons on deck 5 aft. We then went to Four seasons, deck 5 mid ship, although the smell of smoke was all around the atrium it didn’t creep into this restaurant too much. Our service in this restaurant was excellent, although I think the menu could have been a bit more varied from day to day they did try to please us. We found the layout of the ship very disjointed with having to go up and over to come down again just to get to somewhere next door on the same deck, very weird. The worst part of this ship is the smell of smoke on some days, I think most was coming from the casino and maybe because of the age of the air handlers it seemed to spread far and wide, it really was quiet sickening and I found I couldn’t sit in many places due to this awful smell. I did make it know to customer services how unpleasant I found it and it seemed many others were of the same opinion, the ship did try to pump air fresheners thru it’s system but they we short lived. Our cruise was only 6 days and we were ashore for 4 of them so we didn’t have much time for the entertainment but the daily activities was a little bare. In brief, if you are not handicapped and if you don’t mind the exercise then you will overcome the ships layout.. if they stopped smoking in any indoor areas or upgraded their air system this was a very pleasant cruise. The staff were very welcoming and helpful and the service at dinner was excellent. Read Less
Sail Date April 2019
We chose this cruise because it did a over night in Cuba. All of the stops were great. worse part was they went to Key West before Cuba so we had to go through customs 2 times. should of went to key west first would of saved us lots of ... Read More
We chose this cruise because it did a over night in Cuba. All of the stops were great. worse part was they went to Key West before Cuba so we had to go through customs 2 times. should of went to key west first would of saved us lots of time.Do not stay on deck 4 in area of 4219, hallway had a bad mildow order! not really any good show, just singing people. everyone was very nice from staff to people we met on ship. Food not so good. Ship was just updated but you would never know it. Casino was nice. They did away with straws with your drinks, so if you like to use, i would bring hard plastic straws with you to keep reusing. all in all it was fine for what we paid just dont exoect too much, we wanted to go to cuba over night and this worked. Read Less
Sail Date March 2019
No, I am not a “one-issue voter.” But barring the LGBT get-together, which was printed on the Day 1 schedule, from taking place so that some other group could monopolize the Spinnaker was waaaay not OK. Really bad, and the “It was a ... Read More
No, I am not a “one-issue voter.” But barring the LGBT get-together, which was printed on the Day 1 schedule, from taking place so that some other group could monopolize the Spinnaker was waaaay not OK. Really bad, and the “It was a typo” thing just added insult to insult. The 1-1/2 hour (at least) line to get off at Key West was a fiasco and a clinic in inept crowd control. We didn’t much feel like a multi-hour walking tour after that.... Cuba matters were handled reasonably well, though we had to dig a bit for some info about what to do and so on. But complexity surrounding visiting Cuba is hardly NCL’s fault. Still, odd that it was much easier to get into Havana than into Key West :-) Food was very good. No issues there. Our steward was excellent and the cabin suited us perfectly. We did the pay as you go internet and it worked very well. I wish the sauna and steam had a relaxation area attached but hey! this ship is smaller than the Gem and it’s not its fault! So not a disaster (I mean, really, I hope I have some perspective) but to be honest, if this had been our first NCL cruise we would probably have shrugged NCL off and not returned. But we’ve been semi-regulars for several years and we’re rooting for this to have been an anomaly. Read Less
Sail Date March 2019
We did a 16 day cruise around the Caribbean.The weather was amazing and the crew could not have been more helpful. My wife and I paid a premium to go on this ship. All gratuities and drinks were included. We have completed about 11 ... Read More
We did a 16 day cruise around the Caribbean.The weather was amazing and the crew could not have been more helpful. My wife and I paid a premium to go on this ship. All gratuities and drinks were included. We have completed about 11 cruises on different ships. This was the first time on Azamara Journey. We enjoyed every part of the cruise except one thing which we consider very important and ruined the overall cruise. That was the deck chairs. For a luxury 700 passenger ship we expected to be able to sit around the pool on a nice day. Unfortunately, we were not able to secure a deck chair on the pool deck most days. On some days we had to sit in the Living room lounge as there were absolutely no chairs available. What annoyed me more than anything else was that there were always about 30 chairs with personal items on them but no one around. They had been "reserved" early in the day by passengers who wanted a deck chair for the day. Although there were signs up saying not to do this, the crew did nothing about it. I was so annoyed I took several photos of chairs that were reserved with personal items on them and went about 45 minutes later and no one had been sitting on the chairs. When I pay a premium for a cruise I do not expect this sort of thing to happen and I do expect to be able to find a deck chair for my wife and I. If you go on this ship do not expect to be able to sit on a deck chair most nice hot days.. I can understand this on a budget ship but not a ship of this standard Until they sort this out I probably will not be cruising with Azamara again. Read Less
Sail Date March 2019
We chose this cruise for two reasons...we have cruised a lot but we had not been to Havana (or any place in Cuba). We saw an add in the Orlando Sentinel newspaper, which offered an inside cabin on this sailing for a really inexpensive ... Read More
We chose this cruise for two reasons...we have cruised a lot but we had not been to Havana (or any place in Cuba). We saw an add in the Orlando Sentinel newspaper, which offered an inside cabin on this sailing for a really inexpensive price. We decided to give it a shot! We had a really small inside cabin (with a TINY shower), but it had tons of storage and the cabin steward was great! We found the service in the dining room, and the food in general, to be just okay, (how can a Mediterranean cruise line NOT know how to make great pasta!!!) with some notable exceptions...the gelato and desserts were wonderful. The Grill (burgers, etc.) was good. The Surf and Turf Restaurant was outstanding! The final gala evening also was, finally, a very good meal. Also the Caffe Lounge was wonderful. The cruise director was charming and enjoyable. The entertainment staff was also fun and engaging. The entertainment was good and was different each evening. The front office staff was pleasant and helpful. And we found their shore excursions to be well run, interesting, and moderate in price. All of the trips that we chose were smaller groups...15 to 20 people, at the most, which made for a more enjoyable excursion. The guides were interesting and informative. The ship had matched our 4 Star Mariner status with their vacation club, giving us a top tier "Black" membership level. They gave us champagne, chocolate covered strawberries, invitations to 2 cocktail events, 2 chocolate ship replicas, and other gifts. In addition, we got priority tendering and disembarkation. All of this was an unexpected pleasure and made the trip nicer. Finally, the "Meet and Mingle" that the ship organized for our Cruise Critic group was delightful....the nicest we have ever attended! It was held in the Red Lounge/Rum Bar on the morning of our first sea day. We were greeted by the head of the hotel department and several other officers. The lounge was set up with clusters of padded chairs surrounding cocktail tables. Each table was set with a martini glass filled with chocolate covered strawberries and surrounded by fancy little canapes. Servers circled the room with champagne, mimosas, bloody Marys, and non-alcoholic drinks. A fancy cake was served, photographs were taken, music was playing...all in all, a very nice event! To sum up, we had a great time in spite of the ways in which we found some areas of the ship wanting. Read Less
Sail Date March 2019
This was our family's first cruise. We chose MSC due to the itinerary. The sailing dates matched nearly perfect with our high school kids spring break, and we were going to be able to visit one of our bucket list destinations, ... Read More
This was our family's first cruise. We chose MSC due to the itinerary. The sailing dates matched nearly perfect with our high school kids spring break, and we were going to be able to visit one of our bucket list destinations, Havana, Cuba. Arriving in Miami around 1:00 pm, embarkation began for us immediately. The bag drop service was very simple and quick. Entering the terminal, things were very organized, signs and employees directing you, answering questions, and providing general help. We entered the long line, but it moved very quickly, about 20 minutes until we were at a window checking in for our week. Prior to stepping on the ship, we pass through security, and our kids cards were mixed up. The security officer told us that we needed to go to guest services on the ship and have new cards printed (he kept their cards). Once onboard, we were a bit confused as where to go, but after a quick question to one of the eager crew members, we were directed to guest services and the problem was solved. Once we found our cabins and unpacked, we decided to explore the ship. We had read that this ship is MSC's oldest in their fleet. We have nothing to compare it to, but the only thing that looked as though needed some updating was the carpeting. The ship is not a "mega-ship" which we were excited about, as we didn't want to be onboard with 5000+ people. this ship was only approximately 2000 guests and 600 crew we were told. The ship to us seemed to be a “no-frills” ship. There were several bars, a small casino, two small pools, a splash pad for little kids, a basketball court, and a mini golf course. If you’re looking for water slides, rock climbing walls, etc, this is not the ship for you. The ship was always kept clean. I was amazed at the fact there was never any garbage lying around. However, it seemed as though there were no garbage cans for public use anywhere except the restrooms. When you had something to throw away, you needed to either carry it with you to the restroom, or drop it off at either a bus station in the restaurants or bar. The poolside bars were convenient to grab a drink, but they were extremely slow. I did not see any bar staff taking drink orders and bringing drinks to you on the sundecks. Many times we waited longer than 7 minutes for a drink. Unless you were ordering an unmixed drink (vodka on the rocks for example), the drinks had a very light pour. We did not purchase a drink package, but we did book the “Fantastica” and were given a book of drink tickets (12). After the tickets were gone, we used our cruise card to purchase the drinks. We saved about $160 for our cabin and another $400 for our children’s cabin. The casino bar had much faster service. The Bar del Duomo was fun as well, as a lot of different parties and activities were centered here. Again, bar service was slow, even if the bar was nearly empty. I fully understand that the typical “frozen drink” takes time to make, but a 6-7 minute wait time for a vodka/soda is a bit absurd. We did not drink in the Bacardi Rum bar. We did not drink in the Coffee Bar with the exception of one cup of regular coffee. The shows in the Teatro La Fenice were good. The shows were a variety of different shows, singing and dancing, acrobatic, comedy, audience participation. Each night had multiple showings at least 2, sometimes a third different show later to accomodate all who wanted to see a show. Food: We had read many reviews prior to cruising that the food was mediocre at best. I disagree. For us, living in Chicago, it is difficult to travel and get the same quality of food that is available for us in the restaurants here, so we do not expect much when we travel. Additionally, my wife has dietary restrictions (gluten free) that need to be maintained. Pizza Bar: My kids and I all thought this was good. They serve pizza from immediately after the breakfast hours until approximately 1:00 am. They serve a variety of thin crust (NY Style) pizza that are good. The one exception that I experienced was the pizza with cut up hot dogs on it that they attempted to pass as a “sausage pizza”. For breakfast hours pizza bar served forms of a breakfast pizza (did not try), pancakes, waffles, donuts. Burger Bar: Again, my kids and I thought this was great. Same hours as the pizza bar. Burgers, Cheese Burgers, Chicken Sandwiches, fries, and all the toppings all day long. For breakfast hours, burger bar served made to order omelets. Buffet: The buffet seemed to always be open. Two sides to it, during breakfast and lunch both sides open. During dinner, only one side was open to serve. Many options for all meals. Lots of fresh breads, salads, sliced meats, hot choices, a carving station. We all found food to enjoy at the buffet. Desserts were also very good here. Marco Polo Dining Room: We ate here all nights except one. Two seatings, we chose the 2nd seating (8:30 pm, local time whatever time zone you’re in for the day). Food here was mostly good. The wait staff were slow to start the cruise, but it did improve. Our table seemed to be slow, and we found out later it was because one person was new, and didn’t know the routine yet, and they were also short staffed by a body for that area as well. The wait staff were able to allow my wife to choose her meals for the next night the day before so the chef could ensure they were gluten free. The menu had choices which were on it each night, in addition to items specific for the theme of the night. Portion sizes were very appropriate. Be prepared when ordering to order your appetizer, entree, and dessert all at the same time. The crew members of Armonia are all or at least appear to be extremely happy, ALL the time. The energy level of the entertainment crew is unmatched by anything I’ve ever seen. The long hours they work, and the energy they bring to the parties, shows, and general attitude of the ship is truly amazing. Excursions. Since this was our first cruise, we decided to book all excursions through MSC. After cruising once, I would rethink that. Each excursion in each port had a meeting time and place where the crew members would organize the groups and get you to your ground transportation. Relatively simple process, but did seem to run slow. In Roatan, the ship provided a tender boat service, so that took a bit longer since people were being taken off the ship only about 120/boat. In Roatan, Honduras, we opted for the BFK Beach and Lunch. This was to include a 30 minute bus ride to a boat, where we’d be on the boat 5 minutes. The bus ride turned into over an hour long ride due to road construction. At one point, i observed our tour guide give the bus driver some money, and all of a sudden the driver was making a much better effort to move us forward. Once we got to Big French Kay, lunch was served which was very good, and we enjoyed the beach experience. The long bus ride gave us limited time at the beach (only about 2 hours instead of 3 as advertised) before it was time to get back on the boat. The bus ride back to the ship was much quicker, only about 30 min as the road construction had stopped for the day. Costa Maya, Mexico we opted for the Mayan Ruins at Chacchoben. This tour was a full motor coach bus with wifi and air conditioning. The hour long bus ride, followed by a 2 hour tour of the ruins, and then a hour long bus back to the ship was just too long for our family. We felt that we could have rented a cab for the drive, walked the grounds for 30 min, and then driven back in the cab again, and saved ourselves 90 minutes. The pyramids are interesting, and big, but the time to value ratio just wasn’t worth it in our opinion. Back near the ship, Costa Maya is full of tourist type shops and restaurants. We overpaid for a lunch (about $100 for for of us with NO drinks at all). We were told by other cruisers that they took a cab to town, at lunch and ordered a bucket of 10 beers for $65. Rookie cruiser mistake here. We would have gladly forgone this stop for extra time later in Havana. Cozumel, Mexico we decided on the “National Geographic Snorkel”. We had heard the waters near Cozumel were great for snorkeling, so that’s what we decided on. At first glance, the boat was certainly nothing fancy. I was expecting a larger catarman, but ended up with an older “pirate style” boat. On board, the crew were very nice. Equipment was provided and instruction given on how to use the equipment. The excursion included three stops to dive in, as well as drinks after we were done. While the water was extremely clear and warm, the snorkeling was average at best. Havana, Cuba was our family’s favorite stop (and I am guessing the rest of the ship as well). Day one in Havana, we opted for the Hemingway tour. This was disappointing as the Cuban government and American governments were not allowing Americans at the Hemingway house. We were able to see the rest of the tour though, included to bar stops with drinks included, and a bit of a walking tour. Our tour guide was great and gave a lot of information about Cuba and it’s history. Day two we opted for the Classic American Car tour. This tour was a bit misleading. We thought we would be in a car, with a driver touring around Havana for 3.5 hours. In reality, we were in a car (all 4 of us, plus a driver), and part of a smaller group of cars. In one of the other cars was an English speaking tour guide. We made 4 stops along the tour, where we would get out of the cars and walk a bit. The guide had great information, but we would have preferred driving a bit more to different sites. If we did it again, we would have not booked through the ship, found a vintage car we liked, negotiated a price (usually between $20-30 per person per hour), and gone on our own. We would have wanted an English speaking driver though. Havana seemed to be a very beautiful, safe and friendly city. There is however, a lot of garbage around the city. We would definitely go back. As our tour guide said on day one, “In Cuba, you will see poverty, but you will not see misery.” Read Less
Sail Date March 2019
Calling on Havana Cuba was a plus. Ship personnel did a very good job explaining what to expect from Cuba's government authorities when ship arrived in Havana. MSC must concentrate on improving quality of buffet offerings plus ... Read More
Calling on Havana Cuba was a plus. Ship personnel did a very good job explaining what to expect from Cuba's government authorities when ship arrived in Havana. MSC must concentrate on improving quality of buffet offerings plus dinner menu items. Quantity without quality will not cut it. MSC can turn an average cruise into awesome by focusing on improving the meals. I give the ship high marks for having a wide choice of activities throughout the day. Entertainment was fair because there was no special entertainment such as a comedian, magician or a person or group with exceptional musical talent. Cabin was clean with comfortable bedding. Generous storage space. I have nothing but praise for the wait staff, guest relations and bar service in public lounges. Many public places to hang out. Writers of reviews must have eaten some extremely sour grapes. I have taken forty five cruises using at least eight cruise ship companies and while MSC does not a five or six star rating I will consider a MSC cruise in the future. Read Less
Sail Date March 2019
This is the 2nd time we sailed MSC. We have sailed many other cruise lines and this was definitely not our favourite. The ship is dated and really needs to be updated. There is a lot of sitting areas which is a plus. The buffet area is ... Read More
This is the 2nd time we sailed MSC. We have sailed many other cruise lines and this was definitely not our favourite. The ship is dated and really needs to be updated. There is a lot of sitting areas which is a plus. The buffet area is very small and not much variety in the selection if meals. The food was not very good there and it was very hard to find seating. The dining room food was much different and the food was very good and always hot. The interior stateroom was very small and the shower was unbelievably small. We had a great chambermaid and did an awesome job. I find the ship is geared toward European travelers and I believe that this will have to change if they want to become popular with the Americans and Canadians. It was very annoying to have things said in so many languages. I have been on board other cruise lines that don’t do this. We did not do any excursions so I cannot comment on these. The pool area is very large. This is a plus as many of the newer ships are getting smaller pool areas. All in all it was a very relaxing cruise but there are many things that can be improved. I hope that with the newer MSC ships, there are improvements. Read Less
Sail Date March 2019

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