food was never served hot... dining hours were awful... ALL dining venues closed at 9:30 for breakfast and 10 pm at night..even the upstairs buffet... wanted a cookie at 10:00 ..everything was put away... upstairs, downtstairs, all over the ship.. i was told to call room service...
got up late one morning at went upstairs for breakfast... it was closed... nothing avail until 11:30....
crew ...
Due to engine trouble on a Cuba cruise we missed the port of Santiago. Things happen OK. However, on a 7 day cruise that left us with 2 1/2 days in Cuba and the rest of the time on the ship. Viking has offered a 30% credit on a future cruise if you book within a year or $500.00 cash to sign a settlement agreement to keep your mouth shut. Considering that our cabins cost 10k for two people I think ...
Thank you for taking the time to review your cruise, Mr. Troiani, and for recognizing your attentive room steward and helpful tour guide in Havana. While we appreciate your understanding with...
It started with the farcical embarkation protocols they have in place at Cozumel, Mexico. Their documentation states boarding is from 12 noon. We arrived to find a line of people on the pavement of s busy road. One person was trying to check people’s information and the line just continued to grow and spill out onto the street. Why only one person ??? Once we got through that road block we were ...
The embarkment of the the cruise was very smooth, got our luggage quite fast after boarding the ship. The day at sea I decided to go into the pool and a few hours later my eye started swelling up. It became worst so visited the on board doctor who confirmed I had an infection which could be caught using the pool. This did put a big downer to my holiday.
The cabin size was as expected on a ...
We picked Azamara because of the itinerary: three ports in Cuba. The price was high, but it was billed as a "premium line" so we thought the cost would be worth the experience. We loved Cuba; I had arranged private guides through FerTours (hats off to Alex!) in Havana and Cienfuegos and through Out of the Box tours in Santiago (Lisandra did an excellent job). In all three cities we traveled in ...
Ship is beautiful and staff is great but not stopping in Havana ruined the trip. Cost an extra $1600 to take a 4 hour bumpy bus ride each way for an overnight in Havana. The other excursions were also expensive for what they were. Crew recommended not taking the included excursions if you wanted to see anything. Entertainment was nice especially the local acts brought on board. I would not have ...
Chose this cruise for the Havana Stay and that didn’t disappoint but MSC Opera did!
The ship looks good, clean and well kept public areas. Our cabin was ocean view fantastica experience, cabin was small but had plenty of storage space, bed was comfortable (still not sure fantastica means.)
Dining - breakfast in dining room and in buffet both poor - cold eggs, cold bacon and the same ...
MSC cruise lines said they are not responsible to reimburse a passenger who books a tour through them when the tour does not provide services as advertised, shortens the tour to 1-1/2 hrs from the advertised 3-1/2 hrs & does not furnish the passenger a guide in their native language, i.e. English as advertised. If you like to waste your time & money on a tour that doesn't complete as sold & ...
So we chose this cruise as the places visited were amazing. We have cruised before but never with MSC and I have to say we will never choose MSC again. The only positives were the embarkation at the start which was very organised and the places we visited.
1. The ship itself was old and needs updating. There is nothing grand about the ship whatsoever. We hoped that with it being ...
We chose this Cruise because of its itinerary to Cuba. Embarkation was excellent. It took less than 10 minutes. Disembarkation went smoothly also.
Entertainment
The theatrical entertainment lacked variety. Basically the same acts and performers each night, just different music and theme. The seating in the theater needs adjustments. Additional chairs were added to increase the capacity. ...