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1 Helpful Vote
Sail Date: March 2019
This was the third cruise my family and I have taken with MSC. We have had positive experiences before but not this time on board the MSC Armonia. It started poorly with the embarkation process. A process that in previous Cruises had ... Read More
This was the third cruise my family and I have taken with MSC. We have had positive experiences before but not this time on board the MSC Armonia. It started poorly with the embarkation process. A process that in previous Cruises had been pretty smooth was a complete mess. The agent checking us in did not know the itinerary. Kept telling us different ports that we were not going to. Once on the boat we went directly to the room. It was an inside cabin. Small compared to other ships but I understand booking an inside cabin my expectations should be realistic. If you have more than 2 people staying in the room your items will not fit in the closet. The shower was no better, the curtain did not close all the way, water everywhere and the handle rail was broken and the handle to the water was also broken. The buffet left a lot to be desired. There was not much variety. Everyday it seemed to be roasted chicken, rice and vegetables. The Pizza, burgers, and hot dogs by far the best selections food wise. In previous ships the entertainment has been excellent but it seems like they use this ship for training or to tryout new performers because the shows left a lot to be desired. The rest of the entertainment was not great either. Other that the Newly Wed game the Cruise Director was non existent like previous ships. One worker specifically was very rude and lazy. He did not want to set up pool deck games unless there was a line of people waiting to play. He had little motivation and less energy getting people to get involved with the activities. When I questioned him about the games he got nasty and started arguing with me. I said to him part of what I payed for goes towards entertainment , his response was well I don't care I do not get paid tips. I complained to guest services and no supervisor would speak to me. Honduras stop was a mess. I understand tendering is an issue anywhere but on a 6 hour stop in Honduras it took over 2 hours to get out of the boat, leaving even less time to enjoy Roatan. Again went to guest services and was basically told too bad MSC guest that booked MSC excursion get priority too bad. There was very little to no empathy or sympathy for the guest. Not many activities for kids 10 to 13 year range. Most kids this age are past legos and coloring. Not enough activities in the sports deck for them. It wasn't all bad, our room attendant was great and the room was always clean. The bartenders on the pool deck were also very good. Very friendly and actually acted like they were enjoying themselves and liked their jobs. The restaurant experience was also great. Had a very friendly waiter and helper. It is unfortunate to have experienced this and would make it very difficult to book another cruise with MSC. Read Less
1 Helpful Vote
Sail Date: March 2019
everything was good, i ll try again for sure, good food, service was excellent, clean every where, excellent crew, we were in Cuba, and we didn't have any problem.. we are thinking, take another cruise with this line in summer, ... Read More
everything was good, i ll try again for sure, good food, service was excellent, clean every where, excellent crew, we were in Cuba, and we didn't have any problem.. we are thinking, take another cruise with this line in summer, congratulation. Free style is EXCELLENT IDEA. keep going, thank you Syrup island was beautiful, excellent beach clear water, nice place. Food was excellent, may be you can change little bit menu in cafeteria. bt restaurant were excellent. room service excellent too. General service was excellent too. Smoke area excellent idea, perfect place in balcony pool, , We would like repeat yhis experience in summer, it was my first experience, and was really great, Cabin was very clean, water cold and hot 24 hours, my children enjoy this trip too Embarkation and disembarkation was perfect, fast, for my next trip i would like visit another port, may be more days, congratulation Norwegian cruise, excellent work. Read Less
Sail Date: March 2019
I chose this cruise because I wanted something quick, I've never been to Cuba and I wanted to see the newly renovated ship. The ship looked nice, the spa was great, the Stardust looked amazing, and the seats were comfortable but ... Read More
I chose this cruise because I wanted something quick, I've never been to Cuba and I wanted to see the newly renovated ship. The ship looked nice, the spa was great, the Stardust looked amazing, and the seats were comfortable but definitely could have used more legroom. The stateroom bathrooms were not touched, and I believe my shower was broken, the water was boiling no matter how I adjusted it. We had a room on deck 10, with a balcony. On most of our other cruises we leave the balcony door cracked to hear the waves. Around 4am, the crew must clean the deck above us because all we could hear we're chairs scraping across the deck, then an hour later they scraped back across. This happened every morning at the same time. We could hear it just as if we were on the deck with them, it was quite the alarm. We also had a party on the deck above us every night playing music until about midnight, and then could hear people talking until about 1am. We could not wait to get home to get a good night sleep. We love cruising, and already have one scheduled for next year, and the next two years after.. but this was quite possibly the worst the wife and I have ever been on. Read Less
1 Helpful Vote
Sail Date: March 2019
I went in the cruise to celebrate a friend's birthday. Upon boarding, the onboard credit we were promised over the phone did not appear on our acct. So we we're out of luck basically. Activites were fun and entertaining. No ... Read More
I went in the cruise to celebrate a friend's birthday. Upon boarding, the onboard credit we were promised over the phone did not appear on our acct. So we we're out of luck basically. Activites were fun and entertaining. No mention of all white party in any documentation prior to sailing. Luckily, I had a white dress. Drinks were good. Miami Vice was my fav. Dining in main room was ok. Selection of entries was limited. Buffet food was better. Fresh fruit was a plus. My friend doesn't eat beef or pork so she was somewhat limited. Classic car ride in Cuba was overpriced. We found a local company and paid less than half the price thru NCL. Jet skis were fun. Private island ok. Upon packing, I noticed one of my swimsuits was missing. It was taken from my room. I put it on in my room and took it off there as well, so there was no way it was taken from anywhere else. Not in "lost and found". Was told to call after the cruise for an update. Read Less
1 Helpful Vote
Sail Date: March 2019
Took the cruise because we wanted to see Havana. The full day Royal Caribbean shore excursion was excellent and fully met our expectations. In Nassau we just did our own thing as we had visited Nassau before. We knew this was an older ... Read More
Took the cruise because we wanted to see Havana. The full day Royal Caribbean shore excursion was excellent and fully met our expectations. In Nassau we just did our own thing as we had visited Nassau before. We knew this was an older ship when we booked the trip and didn't mind the cabins were not what you get on newer ships. But despite being an older ship, the public areas were quite nice and comparable to newer ships. This was our first time on Royal Caribbean and we were not impressed compared to our cruise experiences on other lines. The food was very good but throughout the cruise there were constant small annoyances that added up to the impression that at least on this ship and cruise, Royal Caribbean didn't have their act together. The crew generally were pleasant enough but it seemed they were clearly under trained so it was not their fault. A few examples: Each evening our group of six ordered cocktails at the various lounges before dinner. Each time it took over 20 minutes before the drinks appeared. Then, the wait-staff continually messed up what should be charged to each person's card. For example, a member of our party got charged for a bottle of wine when all he had was a glass. (Also, it is not that hard to make a good martini but we had to send a couple back.) The on-board app they were encouraging everyone to use started telling me that my on-board account had been suspended and the app wouldn't allow me to make any dinner reservations as a result. The guest relations desk replaced my passenger card twice but the disturbing message kept coming up even though my account was actually not suspended. Finally they took me to the IT guy who just shrugged and said the app really was only good for viewing the calendar of events on this ship and nothing else. Anyway, I don't think I am being petty complaining about these problems. We have never had things like this happen on other cruises and we would be hesitant to book on Royal Caribbean again. Read Less
Sail Date: March 2019
My best friend and I choose this cruise because we have been wanting to go to Cuba. We both have been on this ship before. I am just going to get to the point. The second day I was showering and noticed the water was coming out the shower. ... Read More
My best friend and I choose this cruise because we have been wanting to go to Cuba. We both have been on this ship before. I am just going to get to the point. The second day I was showering and noticed the water was coming out the shower. No big deal i thought. step out the shower to find my feet under water. Well the room flooded and into the hallway. Our stateroom attendant was awesome. They brought in this huge blower to dry the floor in the room. Well we leave out for a couple of hours to come back to a room smelling like mildew. We told our attendant we cannot stay in the smelly room. We go and talk to the customer service people and at first they tell us they dont have a room to put us in. Then they blame my friend for the floor still being wet saying she turned the blower off(we weren't in the room). They were so nasty to her i was appalled. Somehow they found a room for us, so we had to pack up all our things and move to the new room. Our new stateroom attendant was so horrible he complained to customer service and had the tips taken off(we gave cash to the 1st attendant). The manager of the floor said he was going to give us 30% off a future cruise within the next year, cool. fast forward 3 weeks later and we got $77 off. This was the worse ship I have ever been on. The dinningroom service wasn't great either. I asked for some crackers to take my meds and they never brought them. But they had soup and crackers. They were lacking in service there too. just simple stuff like I asked for no ice and they bring ice(i am always cold). The guys couldn't even get our names right (kristin and rebecca). The food was just okay, and the waiters didn't listenq when i asked for certain things. To be honest i have sailed many ships with Royal and their customer service has gone down the drain big time. The best part of the cruise was the Havana excursion. we did the Havana bucket list and it was amazing. It is a long excursion but you get to do everything....smoke a cigar, rum tasting, site seeing, dancing and local food. worth the cost. Quick recap... cabin was horrible, service was horrible, dining was meh, excursion was awesome Read Less
Sail Date: March 2019
MSC in General: We received horrible customer service when booking our cruise, and then within 3 weeks of our sail date they added $27 to our balance (after our total balance had already been paid 5 months prior). We got a letter stating ... Read More
MSC in General: We received horrible customer service when booking our cruise, and then within 3 weeks of our sail date they added $27 to our balance (after our total balance had already been paid 5 months prior). We got a letter stating that if we didn't pay the remaining $27 within 48 hours they were going to cancel our cruise. I spent the next 2 days trying to get a supervisor on the phone, but it never happened. Finally, on the second day, the charge magically disappeared and everything was fine again. Ship: The ship is older and smaller, but a smaller ship is necessary to get into Cuba. It is clean, but does not offer many options. They recently added a specialty restaurant (they previously did not have any), so there is now another option for dinner other than the main restaurant and buffet. Cabin: The cabin was not ready when we were told it would be, so we waited. An hour later we went back and the bed was made, but there were no pillow covers on the pillows. I had to hunt someone down to get them. After that it was kept clean and made up every day. Dining: The food was just ok. There was nothing spectacular except for the Surf & Turf Restaurant. It was fabulous. I eat my steaks well done, which can often leave them a little tough sometimes. My filet could have been cut with a fork. It was cooked perfectly and very flavorful. The buffet was also just ok, but most of them are. The room service breakfast was cold. Not just room temperature, but cold, including the eggs, bacon, and waffles. Don't go on this cruise for the food unless you plan on paying extra for the Surf & Turf Restaurant every night. Entertainment & Activities: Because it is a smaller ship, the activities are limited. The white party was fun, but other than that it was hit or miss. The shows were awkward and cheesy, but this isn't the only cruise ship we've been on where that was the case. Service: We had exceptional service on the ship, other than the initial pillow case incident in our stateroom. We had to deal with the excursions office several times, and they were wonderful each time. I thought that they would get sick of us for sure, but each time they were happy to accommodate us. Our waiter was fabulous, and the entire staff was friendly. Ports and Shore Excursions: We chose this cruise because we wanted to go to Cuba, but we were also looking forward to Mexico, Jamaica, and Grand Cayman. The port for Jamaica was changed at some point from Montego Bay to Ocho Rios. No one told us. It turned out to be okay and they booked us on a great replacement excursion, but we had no idea. It would have been nice to know ahead of time. We didn't make it to Grand Cayman because the seas were too rough to run the tenders. The decision was made for the safety of the passengers (which I truly appreciate), but it would have been nice to go. Because we skipped Grand Cayman, we arrived in Mexico early, which was nice. We had the chance to do some shopping before our excursion and had a great time. Cuba was amazing! We were there for 2 days - Saturday and Sunday - and we had no problem getting into restaurants, bars, or the market either day. We had read some other reviews about long lines and wait times for getting off the boat, but we followed the directions of the excursion staff and we were off the boat, had our visas, and were through customs in less than 30 minutes. Overall: MSC customer service is not great. The cabin was standard, but the service on board was good. The food leaves a little to be desired and the entertainment and activities could be better with more variety. The ports were the main attraction, and Cuba made it worth it. Read Less
1 Helpful Vote
Sail Date: March 2019
The Norwegian Sky was okay. The cabin was small but functionable. The service in the crossing restaurant was terrible. The wait staff was slow and not responsive. The quality of the food was not impressive. I could cook better that ... Read More
The Norwegian Sky was okay. The cabin was small but functionable. The service in the crossing restaurant was terrible. The wait staff was slow and not responsive. The quality of the food was not impressive. I could cook better that the cooks on board. Our porter for the room was not very efficient. I had to put the extra bed down everyday after he made up the room. Cuba was great and had a great time there on the Island. I would recommend going to see Cuba. The excursions are very expensive and you can save hundreds by booking you own excursions on shore with the locals. Strawberry tours does a lot of free walking tours and car tours and the walking tours are free. Look for their website and book a tour with them. They even have an app for your phone. The boat itself was nice and well maintained. The staff seemed pleasant and helpful when you asked them. Read Less
Sail Date: March 2019
We basically chose this ship because of the itinerary. Cuba is a must see. First off, MSC, you need to update your website. Its difficult and disappointing trying to get any information from MSC. We overall had a great time on the ... Read More
We basically chose this ship because of the itinerary. Cuba is a must see. First off, MSC, you need to update your website. Its difficult and disappointing trying to get any information from MSC. We overall had a great time on the ship. There's more than 7 languages spoken and the Captain spoke almost all of the languages "very impressive" our cruise director Seanon was great also, very funny and welcoming. The shows were like any other ship shows. Our Cabin was clean and well maintained throughout our cruise. The food on the ship was different from American food "example" breakfast pizza was a first for me "sweet and fruity" they had hot milk and the coffee is not strong. I personally like my coffee dark. There's lots of entertainment on the 11th floor "pool deck" their gelato is delicious " 11th floor foward". The burgers are good and the pizza is good also. We had high seas so our Cayman islands stop was canceled, but we weren't disappointed because we've been there several times. There we a lot of people disappointed though. The night after leaving the Cayman islands "which we missed" our visa forms was put in our cabin, we filled it out and when we docked in Cuba, we had no problems with immigration or customs, was a nice experience, there's the bank and kiosk where you can exchange your money and what you don't use just exchange it back to US dollars, there's the CUP money which the local uses, 25 CUP equals 1 US and there's CUC which is equal to 1 US dollar tourist use the CUC and locals uses the CUP....you get back the taxes also. It was a nice cruise, a pleasant experience with MSC and we'll definitely cruise with them again. Read Less
Sail Date: March 2019
We went with a group of 9 friends/neighbors. This particular cruise was chosen because of its length and because it was one of the few cruise lines that included an overnight stay in Havana. That was the best part of the cruise! We loved ... Read More
We went with a group of 9 friends/neighbors. This particular cruise was chosen because of its length and because it was one of the few cruise lines that included an overnight stay in Havana. That was the best part of the cruise! We loved Cuba! Every crew member we came in contact with always smiled and greeted us politely except the bartenders. I suspect that because this was an all inclusive alcohol cruise they were just bombarded they were not rude by any means but it seemed they just wanted our order so they could move on to the next person waiting. The meals were pretty good, not fabulous but good. Our room was 8270, a porthole window room. We defiantly missed the fresh air so we won't book a room without a balcony again. Age and wear was evident throughout the room from the bathroom mirror rust, shower surround chips and discoloration to the worn carpet. The main pool is salt water which was cool. Not sure if the smaller adults only pool in the front was too as we did not use that one. The entertainment was really good that included live music, comedy show, game shows and bingo. Overall we all had a good time but most likely not choose NCL again and will definitely choose a newer vessel. Read Less

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