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1,937 Cuba Cruise Reviews

We wanted to go to Cuba and I had always loved RC. However, this was the a terrible ship. The smell of sewage was overwhelming. During the disembark the crew blamed the smell on Keywest. If I weren't a local Floridan I might have ... Read More
We wanted to go to Cuba and I had always loved RC. However, this was the a terrible ship. The smell of sewage was overwhelming. During the disembark the crew blamed the smell on Keywest. If I weren't a local Floridan I might have believed them. Also, it didnt explain the gut wrenching smell on the 4th floor at sea. The room was a interior nightmare. The ceiling was multi-colored stained old smoke room. The Anniversary package we purchased was late and left a lot to be desired. The AC was broken , except for 1 night out of 5. The bathroom , had old scum on the walls and the previous guest hair hanging from the shower head - upon arrival. The carpet was definitely in need of replacement. The door handle to the bathroom had several screws sticking out - that took the crew 3 days to repair. Into say the room was a let down was completely and understatement. The whole room needs a scrub down and new paint The ports were excellent . Keywest, cozumel and Cuba. The excursions we had to cancel because of running late / lack of information were quickly resolved and the staff were very helpful. The pool bars and staff were overwhelmed and it showed. The crew is usually upbeat and get the party started. Unfortunately, this crew looked over worked and stressed. They weren't going out of their way to show a smile or make you feel important. The wind jammer had standard cruise buffet food. The only happy person was the washy-washy young lady. They guarded the ice cream machine with the smallest cones, I'd ever seen. My poor boyfriend resorted to getting two at a time. The main dining room was just blah... the crew again looked stressed and asked me to give a positive review. Just kinda hoped for more since I'm a seasoned cruiser and this was my boyfriend's 1st cruise. Read Less
Sail Date April 2019
We booked this cruise because one of the ports was Havana. We knew it was a smaller, older ship, so we knew what to expect. Some of the reviews we had read before we sailed complained about cleanliness and the food. Our experience was the ... Read More
We booked this cruise because one of the ports was Havana. We knew it was a smaller, older ship, so we knew what to expect. Some of the reviews we had read before we sailed complained about cleanliness and the food. Our experience was the opposite ! The ship was very clean, and the food was wonderful. There was one evening in the main dining room that I didn't like my appetizer ( nothing wrong with it....it was something I tried for the first time) Our server, Emile was only too happy to suggest something else I might like. ( which I did) He and all the ship staff were super friendly and helpful. We had a cabin with a window. We knew it would be small, but it was clean and very comfortable. We don't overpack when we travel, so we had plenty of room for our clothes and toiletries. The only " negative" things I can say is that the Wifi was very slow, and although the shower curtain was clean, it had seen better days. Our room attendant ( can't recall his name) was very friendly and efficient. ( he gave us his card so we could call him anytime we needed anything ) The cruise company can't control the weather or ocean conditions, so we knew there was a chance we wouldn't get to all our 3 ports, but we were blessed with beautiful weather and smooth sailing. Key West and Cozumel were nice , but Havana was the icing on the cake. We had done some research , so we had an idea of what to expect. Never pleasant to see poor living conditions and stray dogs and cats ( in Old Havana). A tour of the city in one of the many classic cars ( make sure it has a Taxi sticker) is a must. There are many drivers looking for fares, so you can bargain with them. It was very hot, and we didn't want a full hour, so we made a deal..... $40 for 45 minutes. The entertainment on the ship was wonderful ... very talented musicians, singers and dancers. There were lots of choices of things to do/participate in on the ship. ( take a hi lighter to make it easier), as the list for each day is lengthy in the daily newsletter, the Cruise Compass. We really enjoyed our experience on Empress of the Seas. Read Less
Sail Date April 2019
We have cruise 50 plus times on various lines (Carnival, RC, Princess, Cunard, Celebrity, Costa) and this will be our first on MSC. We were a little apprehensive about MSC after reading reviews and this being one of the oldest ships in ... Read More
We have cruise 50 plus times on various lines (Carnival, RC, Princess, Cunard, Celebrity, Costa) and this will be our first on MSC. We were a little apprehensive about MSC after reading reviews and this being one of the oldest ships in the fleet. However all that went away as we checked in for our cruise. We arrived early at the port around 10:30am(we had an early flight). Check in was fast and efficient. We went to the waiting area and after about 30 minutes we were allowed to board the ship. The ship is in great shape and we never saw areas that were run down like others have stated. The decor is what I would call as country club elegant. We headed to deck 11 and the Il Griesole bar (are hangout during daytime). We ordered our drinks and at that point were told we have the wrong drink code on our cards(we had upgraded from easy to premium before the cruise). So I took my paperwork and went to guest services and had new cards printed with the new code ( no problem getting it fixed ). The service all around the ship was fantastic , the bar service was some of the best we have ever experienced . We never waited more than a couple of minutes for our drinks at any bar. The servers walking around the deck were great our glasses were not even empty and they were bringing us another drink (we did tip the first day and I am sure this helped). Christine, Benson, Albert and Rom made us feel special. We had 2nd seating for dinner and on the first night it was 8:45pm and all other nights it was at 8:30. The night in Havana was open seating. There was only one Elegant night (the guests were pretty casual on this trip). I went to see the Matre'd to get a table for 2 and after a tip he said he would do what he could and that our new table assignment will be sent to our room. When we we arrived at our cabin after 2pm our new table as requested was there. We had table 450 and John was a great server very fast fast and efficient.The food we though was some of the best we had on a cruise. ( The pasta was the weak link so be warned). We had an outside cabin and is was small but plenty of room for the 2 of us. The shower is small and the curtain likes to get close and personal but after a minute or 2 you figure out how to menuver around. We have been to all the ports befor so the only port we had arranged anything was Havana. We arrived early around 11am and our tour was to meet at 12:45 and at 12:45 we were leaving the ship waited about 10 minutes to get through passport control, security. We exchanged money (euros) this took all of about 10 minutes. Our ship tour the (Hemmingway tour) was good and took about 6 hours. The next day we went on our own and hired a driver in an old car at the port. He took us to the Hotel Nacionale and showed us other areas we paid $60.cucs for 1:30 minute tour. MSC knows what they are doing and do it well and we can't wait to sail with them again. Read Less
Sail Date April 2019
We chose this cruise as a replacement for the trip that we were to take last year when I ended up in the ER. Trip did not start out well when they cancelled our flight at the last minute (Southwest). When we finally arrived at the ship we ... Read More
We chose this cruise as a replacement for the trip that we were to take last year when I ended up in the ER. Trip did not start out well when they cancelled our flight at the last minute (Southwest). When we finally arrived at the ship we were hungry and exhausted. We waited over 2 hours to be able to get to our room. We were very surprised when we saw how small the ship was and the fact that there was only 1 pool that could maybe hold 18 people at best. We never got to use the pool. My husband had always wanted to see Cuba which is why we took this trip. It would have been nice if the Cruise Line had told us that they had booked us a day in Cuba when everything was closed due to Holiday. Why would a cruise line book a day in a port where everything was closed? Unbelievable!!! This was supposed to be the high light of our trip. Our room was the smallest room that we have ever seen or been in, you could not even turn in the shower but the water was hot. Thank God. The Schoonover bar smelt like raw sewage for at least 2 days. I almost got sick from the smells. The food in dining room was about a 3. One night my ice cream was delivered to me soupy. I do not like to drink my ice cream. :(We were shorted our time in Key West. it started with 11 hours and ended up getting only 5 1/2 hours. felt very rushed. Thank God we had been there previously. The scheduled port times, the ship, the room and the food was the worst that we have ever had on any cruise that we been on. This girl may be done cruising. This was my 6th cruise and 4th with Royal. No longer Royal. Read Less
Sail Date April 2019
short quick cruise. one day in havana, one day at sea, one day at stirrup cay. Havana was GREAT, arranged a third party tour and spent all day in Havana and night at Tropicana. Tropicana show was ok, all in spanish, all the music ... Read More
short quick cruise. one day in havana, one day at sea, one day at stirrup cay. Havana was GREAT, arranged a third party tour and spent all day in Havana and night at Tropicana. Tropicana show was ok, all in spanish, all the music sounded the same to me. Was about 2 hours, but could have been much shorter for me. Didnt do Stirrup Cay, it rained nearly all day there so we missed it but we did party on the boat more. On board, the boat was full and handled the population very easily. food was ok at the buffet's and better at the main dining rooms. Bars were all good and made for lots of easy drinking. We got the upgraded beverage promo so we had bottles of water and better liquors available. Easy on/easy off...really had no problems at all. Couple we were traveling with had some minor room issues (AC, TV stuff) but it was resolved. Apparently we were supposed to have some classic towel animals in our room every night but we didnt at all. I wasnt too worried about that but others may complain about it. Read Less
Sail Date April 2019
I was really excited to go on this cruise since it was my first cruise with NCL. This was my 10th cruise overall. I was happy to see that it was recently remodeled but it still lacks amenities that other competitors have. The buffet ... Read More
I was really excited to go on this cruise since it was my first cruise with NCL. This was my 10th cruise overall. I was happy to see that it was recently remodeled but it still lacks amenities that other competitors have. The buffet area is so small and crowded on this cruise ship and the food offerings are that of a basic cafeteria. The upgraded restaurants particularly the steak house and French restaurant are NOT worth the money. The steak house cooked my steak wrong 3 times and the French restaurant served me cold food. It was not worth the upcharge. The Italian restaurant was good and the sushi was good. The room was nice and updated and the pillows were soft and the bed was comfortable. The entertainment was okay but again subpar to its competitors. The NCL owned island was pretty and offered lunch but that about it. The excursions on this island are extremely high and I feel they take advantage of the cruisers especially since they own the island. There is no shopping at this port if you are a shopper. Its more of a lounging day if that is your thing. The comedian was not very good and again i've seen better on other ships. I feel this cruise line is for cruise beginners or those looking for a cheap get away. Its definitely not for the avid cruiser and definitely not worth the dining package upgrades they offer. Spend a few more bucks and get a memorable experience in another line. Read Less
Sail Date April 2019
I decided to take this cruise to see Cuba. I had already been on the Sky before it went into dry dock for a refurb. It was good to see they made some changes, and some I did not like as much. My cabin was clean, but the shower was ... Read More
I decided to take this cruise to see Cuba. I had already been on the Sky before it went into dry dock for a refurb. It was good to see they made some changes, and some I did not like as much. My cabin was clean, but the shower was horrible. It went from ICE cold to BOILING hot all the time while in use. Many areas of the public space have been changed since the refurb. They moved the Piano to the atrium and the old space is now the mojito bar. It has an irish feel to it and does not match what they are attempting to do. The BLISS lounge is much nicer, and more open. This space was tight before refurb. I loved Cuba. The people were awesome, the food was great. I took a day tour of the city and a night tour of the city. Both well worth taking. The guides were great and answered all questions and gave us a good insight of life and how, and why, things are. Read Less
Sail Date April 2019
We chose this cruise line for the itinerary. But that did not make up for the terrible experience we had before and during the cruise. We had many smaller issues, but I'll stick with the three biggest. #1 - I paid for the cruise ... Read More
We chose this cruise line for the itinerary. But that did not make up for the terrible experience we had before and during the cruise. We had many smaller issues, but I'll stick with the three biggest. #1 - I paid for the cruise upfront, but MSC didn't book me that way and I didn't notice they hadn't charged my credit card. Shortly before the cruise they emailed that they had canceled our booking. When I called, they said I hadn't paid and this is their standard procedure - to just cancel with no notice. Luckily I was able to rebook. #2 - On two separate phone calls, they offered me a cot for my toddler to sleep on. When we arrived in our cabin it was not there. In talking to the reception desk staff, one man told me my daughter should just sleep in bed with my husband and I. After quite a bit of complaining, another woman was able to move us to a room with a pullout couch. #3 - We paid for transfers between the airport and port, both ways. Getting to the ship was fine, but somehow our transfer back to the airport wasn't logged correctly and they had no service for us getting back. I'm still working with them to get reimbursed for services not received. As I said, there were other smaller issues from general cleanliness of the ship to small rooms to internet issues, but these three really made the experience pretty bad. I will not cruise with MSC again, and I would not recommend them to others. Read Less
Sail Date April 2019
The Majesty of the Seas is one of Royal Caribbean's oldest ships, built in 1992. It not only shows its age, but its staff regard it as an old lady as well. Everything from its exterior to its interior to the very basic programs for ... Read More
The Majesty of the Seas is one of Royal Caribbean's oldest ships, built in 1992. It not only shows its age, but its staff regard it as an old lady as well. Everything from its exterior to its interior to the very basic programs for passengers begs for some attention. I have high school children ages 15-18. They were all bored stiff. There's almost nothing for them to do but sit inside their room and play games on their phones. My wife and I also struggled to find activities. The cruise directors' half-hearted energy given to the creation of events even extends to those that are currently on the schedule. For example, I attended a salute to vets and emergency personnel. As one of the two cruise directors named the foreign wars that the attending vets were likely to have participated in, she forgot the Vietnam War. When this was mentioned to her, she had the audacity to argue about it. It's not like all of the assembled didn't hear the flub. The Majesty's food is average at best, while the service is abominable. We often had to wait for extended periods for our meals or drinks. To add insult to injury, only two in my family managed to avoid getting stomach issues that lasted for days after the cruise. Speaking of old age, the interior reminds me of a retirement home that hasn't been updated in decades. Rust is everywhere, frayed upholstery is common, and the stench... yup, that too was reminiscent of an elder care facility. As the many other reviewers here have stated, there is a serious sewage smell, i.e.: methane gas issue, on this ship. Almost as bad is the fact that staff will pretend as though your complaint is the first they've ever heard about this problem... but more on this aspect in a moment. The gas seems to primarily reside on deck two in the forward section of the ship. However, the first deck gets its fair share of it as well, and on particularly bad days (as it was on 4/26/2019) the smell makes its way all the way up to deck four to the customer service counter. And so you have to wonder -- given the numerous reviews here and the many fellow passengers who told me that they had also complained during my cruise -- how customer service can state with a straight face that they didn't know what I was talking about. To add insult to injury, I spoke to several maintenance workers who all stated that it's an ongoing problem aboard the ship. At one point the gas had become so thick within a cross corridor that, when I walked through it, I had to run out because I couldn't breathe... literally. Methane gas can displace oxygen in a confined space (such as a short hallway). That's why people often die when they fall into an open cesspool and can't climb out. In addition, methane is flammable. Immediately after this incident, I went up to customer service for the fourth time to complain. Yet this time, there was some urgency as the problem was now a public safety issue. I spoke with a young desk officer named Cristobal. Yet instead of writing down my complaint or even contacting maintenance immediately, Cristobal stood in front of me with a pugnacious grin and refused to even answer me. I repeated myself again, yet he would not address the issue at all. With no other choice, I warned him that I would file complaints against the cruise line unless he did something. He chose not to attempt resolution. The situation is one that can't be ignored, and so the next morning when the ship docked in Key West, FL, I immediately made calls to two government agencies and filed reports. SInce that time, I filed two additional complaints. If you've been a customer aboard this sorry excuse for a cruise ship and have also come in contact with the sewage / methane gas issue, you too should complain. Out of all of the agencies I filed reports with, the two best are the Centers for Disease Control and Prevention (CDC) and the U.S. Coast Guard. In fact the Coast Guard is directly responsible for such issues aboard any cruise ship that docks in a U.S. port. Read Less
Sail Date April 2019
We are Diamond members on RCCL and have been on the Majesty four times. Time has taken it's toll as the ship "celebrated" it's 27th birthday during our cruise. Our inside cabin was tiny but it's been a long time ... Read More
We are Diamond members on RCCL and have been on the Majesty four times. Time has taken it's toll as the ship "celebrated" it's 27th birthday during our cruise. Our inside cabin was tiny but it's been a long time since we had an inside cabin. I just know insides on the larger ships are noticeably larger. We loved the food for dinner and our wait staff..the real highlight of the ship. Food in the Windjammer was up and down. The burgers, hot dogs, scrambled eggs and sausages were luke warm at best. The seats on the sides in the theater were worn and not comfortable and the drink holders did not accommodate the glasses..so you had to hold your drink the entire time. The hallways and public areas need some serious renovation. The captain even said the Majesty (and the Empress) might have been sold if it wasn't for their ability to fit into the Cuban ports. This was our last cruise on the Majesty. Read Less
Sail Date April 2019
I really didn't know what to expect on this cruise, as the reviews are all over the place, but we had an amazing time. 1. I know it's an older, smaller ship. However, since this was my kids' first cruise, they had ... Read More
I really didn't know what to expect on this cruise, as the reviews are all over the place, but we had an amazing time. 1. I know it's an older, smaller ship. However, since this was my kids' first cruise, they had nothing to compare it to. The kids in our party (3 families, kids ages, 3, 7, 9 and 9) had a blast between the pools and the kids' club. We were all happy to hear the kids beg to go back to "Adventure Ocean" (the kids club). I didn't really have any moments where I looked around the ship and had it feel shabby. 2. The cabin was small. It's a cruise. We never planned on spending a ton of time in the cabin, so we didn't really get upset by that. I recommend poo-pourri if you're sharing a room with 3 other people. Sometimes trying to navigate all 4 people getting ready was rough, but it generally was fine. 3. Our waitstaff in the dining area was super fantastic and accommodating. On the final night when they offered lobster tail, they made it clear that the lobster was small and *wink wink, nudge nudge* you can order 2 meals. 4. Lastly, I feel like this is the most important advice I have - we did NOT use the cruise line for our excursions. And the options we chose were WAY better than anything offered. - In Key West, we did used Fury Cat (https://www.furycat.com), and chose their Ultimate Adventure. The family with the 3 year old didn't do that with us, but for the older kids it was PERFECT. Super fun, completely fit within the time we had on shore, and the experiences and staff were awesome. - In Havana, we used Havana Journeys (https://havanajourneys.com), and they were so above and beyond amazing. They were so communicative while we were setting up the tour from home and gave us everything we needed, including pictures of our guide and driver so we knew who to look for. They are OFAC compliant, which was important for out travel, and Eileen, our guide was so so great-- really knowledgable, smart, timed everything perfectly - if we ever get to go back to Cuba, we will absolutely call them again. We planned this cruise for the sole purpose of going to Cuba, and it was 100% worth it. Even with our large group, everyone had an amazing time. I've seen some bad reviews, but I think every trip is what you make it. Read Less
Sail Date April 2019
Cuba and Key West ports from Port Canaveral. Very organized embarkation and disembarkation. Loved seeing Havana. We did our own tour witha private tour group and was very interesting and informative. Key West was great to see as well. ... Read More
Cuba and Key West ports from Port Canaveral. Very organized embarkation and disembarkation. Loved seeing Havana. We did our own tour witha private tour group and was very interesting and informative. Key West was great to see as well. We did the Trolley Tour through NCL to get an overview of the Key and then after, walked around on our own. We stayed in the Deck 6a cabins and was very quiet and sufficiently spacious and comfortable for 2 people with adequate storage. The staff were particularly attentive. Any issue was addressed immediately and with follow-up. They seemed to go above and beyond to make sure guests were enjoying their cruise. The open bar was great and there was plenty of staff available to serve. We have cruised Royal Carribean, Holland America and Celebrity and I would have to say that the service on the NCL SUN was outstanding. Nicely renovated ship too. The entertainment was also very good. Enjoyed the comedian and the big dance show, karaoke, as well as the numerous musical venues. Overall very pleased!! Read Less
Sail Date April 2019
Me and my husband planned for a cruise vacation for the first time with MSC Armonia to Cuba and Caribbean. We have booked the suite room with aura experience. The cabin design is really bad and the service too. Our room has balcony which ... Read More
Me and my husband planned for a cruise vacation for the first time with MSC Armonia to Cuba and Caribbean. We have booked the suite room with aura experience. The cabin design is really bad and the service too. Our room has balcony which was not designed good. The balcony metal divider fall down on my husband head and he got hurt on his head plus this Apple mobile broken because of that. After paying so much we got a room like this and the customer service and supervisor with the cruise director all were not bothered about this accident. We spoke to them personally and they said we can give you a another room that’s it. They told my husband Dr said you are good so not to worry. They not even apologize to us not even given us any credit because of their cruise cabin design we suffered. Cruise director and the head supervisor told us we will give you the credit for the mobile which broken because this accident but they lie to us we didn’t got any money to repair my mobile nor customer service get back to us for this accident. I wont suggest any one for this cruise. They don’t care if their customer even die. Read Less
Sail Date April 2019
We chose this cruise mainly due to our time constraints and this was one that fit our schedule. We had a great time. Embarkation and disembarkation went very well. The ship was recently renovated and everything looked great. We traveled ... Read More
We chose this cruise mainly due to our time constraints and this was one that fit our schedule. We had a great time. Embarkation and disembarkation went very well. The ship was recently renovated and everything looked great. We traveled with our teen son. This is a small ship as are all the ships that can be accommodated in Havana. What it lacks in water slides and things for kids, it made up for in fun music shows, entertainment and nice staff. We enjoyed the food in Palace and Crossings for breakfast and lunch. We had a dinner at Cagney's which was included in our package and we enjoyed it as well. We did eat at the buffet for a breakfast and some lunches. I prefer Palace and Crossings over the buffet. Most family's with younger kids went to the buffet. We did a Panorama excursion in Havana in the evening through the cruise. It was a choice we made last minute and it still had openings. We did a stingray excursion in Stirrup cay and it was excellent. We also rented a snorkel, in addition to the 2 we brought from home (ours were better, dry snorkels and theirs had too large a mouthpiece for me but it fit my son) and snorkeled on our own at Stirrup Cay. We saw lots of fish. Early morning the waters were cool but later in the day it felt just right and we were not at all cold in the water. Our cabin was 9239 and it was near elevators but not too close to be annoying. It was very quiet and we had a nice view of Havana as we pulled into port. The cabin is small but it was large enough for the three of us. The only semi problem was that our son, about 5' 8" was a bit too tall for the pull out sofa bed. We had to put the sofa bolster at the foot to support his legs and feet. He seemed ok with it but someone older and even taller may have more difficulty with that. We would go again. Read Less
Sail Date April 2019
Just wanted a quick get away and check off a bucket list for my Husbands birthday. This was a Monday to Friday cruise to Havana. I was prepared not to like the cruise or the line but everything was great. We booked at the last ... Read More
Just wanted a quick get away and check off a bucket list for my Husbands birthday. This was a Monday to Friday cruise to Havana. I was prepared not to like the cruise or the line but everything was great. We booked at the last minute and did not get to pick our stateroom but we had an ocean view room on level 4. It was the smallest room and the lowest level we ever had on a cruise but it was fine. Lots of storage, typical small bathroom but very nice and CLEAN. The ship was very well kept, cleanliness was evident. Food was good, the speciality resturarant we tried was the Italian one and it was excellent. Not much to choose from for evening shows but we were there for the relaxation and mostly to see Havana. Our stop in Havana was only one day but it was just wonderful. Yes, lots of the city was in disrepair. The people are poor for the most part. We had the most delightful tour I have ever been on. BLEXIE tours. This was a tour in an old car. Ours was a 57 Chevy. Our Driver Johnny and our Tour Guide, Laura Garcia, were great. Laura gave us a real education on the History of Cuba, the cuban world view, the people, etc. Loved every minute of it. Learned so much. The tour lasted from 10-4 and was just full of sights and sounds. We opted for the driving tour with very little walking and saw so much of the city. The , the bad, the ugly. Gained such an appreciation for what Cuba is really like. We went to lunch in an out of the way place in a nice neighborhood. Try this place if you get a chance, BUENAVENTURA lovely meal , outside dinning. Very local. Highly reccomend the cruise and the Tour. Do your self a favor and book this private tour. Two people plus a driver and a tour guide. Very reasonable pricing. Personal attention. Can't say enough about how great it wasl Read Less
Sail Date April 2019
We had the time of our lives!! We (my wife and I) haven't been able to take a couples vacation in 20 years, it was worth the wait. We choose this cruise for 2 reasons the destination was Cuba, how many people can say they went to ... Read More
We had the time of our lives!! We (my wife and I) haven't been able to take a couples vacation in 20 years, it was worth the wait. We choose this cruise for 2 reasons the destination was Cuba, how many people can say they went to Cuba and secondly, we needed ship dates to fit our busy schedules, Norwegian met both of our needs. We enjoyed ourselves from the time we stepped on board, our first stop was the food, what can I say, anything you could imagine was available and tasted wonderful! There was such a variety and nothing was bland, you were able to try things you might've never eaten before. Cuba was amazing! Culture, people and food were all explored we didn't leave a stone unturned. We had a shore excursion as well as some exploring on our own. When were on the ship, the entertainment was great! I one the lip sync battle by the way, never thought I would do it but my wife coaxed me into it. WHAT A BLAST!! One of the highlights was Mark (cabin steward) and our service crew, anything we wanted, needed or thought we needed was provided. Bottom line is we have found our annual outing and it will be with Norwegian! Read Less
Sail Date April 2019
My husband and I traveled on our first Norwegian cruise and thoroughly enjoyed. This was our first time with Norwegian and we will definitely be back. We enjoyed the number of people on the ship. It didn't seem like it was ... Read More
My husband and I traveled on our first Norwegian cruise and thoroughly enjoyed. This was our first time with Norwegian and we will definitely be back. We enjoyed the number of people on the ship. It didn't seem like it was over-crowded. We enjoyed the piano man but our only complaint is that you should have scheduled him in the Observation Bar it would have been much better and there would have been more seats. We really enjoyed the open bar concept. Neither one of us drink that much but it was really nice to just walk up to the bar and grab a drink if needed. We enjoyed Cuba and thought it was great that we got to spend the night in port. The cruise director, Jasper, was great as well. He really did an amazing job! Dining was good too, our only complaints would be that the hostess did a poor job of seating people, but the service was fine. We really enjoyed having flexible dining time. Overall our trip was amazing and we enjoyed ourselves. Thanks for the great trip! Read Less
Sail Date April 2019
We chose the Norwegian Sun with the encouragement of a friend who wanted to see Havana. The four of us had a good cruise on this recently refurbished ship. The public areas were updated with cheerful colors and yet remained comfortable and ... Read More
We chose the Norwegian Sun with the encouragement of a friend who wanted to see Havana. The four of us had a good cruise on this recently refurbished ship. The public areas were updated with cheerful colors and yet remained comfortable and welcoming. The cabins were clean and comfortable, and the cabin stewards were very attentive and efficient. We had one inside cabin and one balcony room. The inside was comfortable and definitely designed for only 2 guests. The shower and water pressure were great even if the bathroom felt small. Decent cabinet/closet space and even had a small refrigerator. The balcony cabin was wonderful - on the front of the ship, overlooking the bow. Plenty of room and great cabinet/closet space. Designed with a connecting door for the suite next door, I think the standard furnishings were a bit upgraded to match the suite. The food was good. There was always something I liked on the menu. Service in the dining room was professional and efficient. We ate most of our meals in the dining room mostly because we like the service. It's a vacation - why not have someone wait on you? And having basic drinks, beer and wine included in the cabin price was wonderful. I doubt we drank more than usual but it was nice to have no bar bill at the end of the cruise! Only one stop - Havana, Cuba. We had almost 22 hours there, more than enough time for a single stop. The city shows some growth areas, lots of construction, and many areas looking hard pressed for development. The people were friendly, mostly, and not as pushy as some Caribbean ports. Knowing Spanish though would have made getting around easier. While some people speak English, many have only minimal phrase knowledge and getting directions or asking for help was not always easy. This was out first experience with NCL and good enough to add NCL to future cruise options. Read Less
Sail Date April 2019
Despite this being an Open Bar cruise, I was not allowed to bring my six pack of Diet Dr. Pepper onboard in case I was trying to smuggle alcohol onto the ship. I fully understand and support all efforts to stop guests from bringing on ... Read More
Despite this being an Open Bar cruise, I was not allowed to bring my six pack of Diet Dr. Pepper onboard in case I was trying to smuggle alcohol onto the ship. I fully understand and support all efforts to stop guests from bringing on alcohol when the ship is selling it. But when they are giving it away to all guests of age, why stop someone from bringing in a soft drink that isn’t available on the ship? I couldn’t even bring in two 16 oz bottles. This type of unyielding policy making makes no sense at all and is not conducive to the guest experience. We had the dinner package and found the dood to be lacking in taste. The prime rib in the steakhouse had no flavor whatsoever but the server didn’t ask why I left 3/4 of it untouched. It was worse in the French restaurant as the cream of mushroom soup was so strong in flavor that it was not edible. The chocolate fondue for two was cold and had the consistency of water. We could not eat it. They gave us different desserts when we brought it to their attention but it never should have been served. The Teppanyaki restaurant was the best dining experience. The food was great and our chef, Mario, worked hard to entertain us! The room was nice and the room steward was outstanding. Read Less
Sail Date April 2019
This was our 14th NCL cruise but our first on the Sky. I was joined by my wife, son (21), and daughter (18). I will first review the ship and then review Cuba. SKY First, a few words about the Sky. The staff was absolutely the ... Read More
This was our 14th NCL cruise but our first on the Sky. I was joined by my wife, son (21), and daughter (18). I will first review the ship and then review Cuba. SKY First, a few words about the Sky. The staff was absolutely the most friendly out of any of the 20 cruises we have been on. They did not just welcome us to every venue, bar, and restaurant; they emphatically thanked us for joining them for the week. Simply outstanding service. The Sky itself was in much better condition than we have read in some other reviews. It is old. But it is clean and well maintained. The Sky is the smallest ship we have cruised on (our last two cruises were on the Epic and Escape). The advantage was no lines, ever. We found deck chairs whenever we wanted, never waited for a table in the dining rooms, and walked off the ship when we were ready to leave. The entertainment venues were not as polished as other larger, newer ships. But the performers did their best with the space they had. We might have gotten bored if this was a 7-day cruise. But the Sky was just fantastic for a 4-day cruise. One tip: If you like a quiet cabin, get a room on deck 6. These cabins are isolated from the rest of the ship. CUBA Like the Sky, Cuba was a very pleasant surprise. Part of the surprise was that ships dock right in the center of Old Havana. So you can walk on and off the ship as often as you like without any issues. As per our usual practice, we did not purchase an excursion on the ship. Instead, we had a tremendous adventure by putting together our own itinerary. Actually, all I did was spend about 1/2 hour searching the internet the night before. 1) Walking tour of Old Havana to orient ourselves 2) Found a great English-speaking driver and a beautiful restored 50's lime green Dodge convertible to take us on a 2.5 hour guided tour. The tour included detailed reviews of Old Havana, New Havana, brief visits to all three forts, a stop at the Bay of Pigs memorial, time at Revolution Square, and a photo stop at the Cristos statue. 3) Hopped on the ship for a quick lunch 4) Walked to the Almacenes San Jose Artisans market. Hundreds of booths selling mostly the same stuff at just "fair" prices. It seemed to be the Cuban equivalent of Nassau's straw market. 5) Took a cab to Santa Maria Del Mar and spent 2.5 hours on the beach. Nice sand but a bit rocky just at the waters edge. Caught a very interesting cab back to the ship: A restored 50's wagon that had been in the driver's family for 45 years. His father gave it to him when he retired as a cab driver, and he is about to give it to his son. 6) Quick shower and dinner in the dining room. 7) Walk off the ship and search for night life in Old Havana. We didn't find much. We were told the next day that a cab could have taken us to all of the hot spots. But at that point we were pretty worn out anyway. 8) Get back on the ship at 1 am and collapse in our beds, absolutely marveling at what a delightful day we had. In conclusion, the Sky's Cuba itinerary is a tremendous value and well worth the trip. Frankly, it was a better value than we thought, since we didn't realize that drinks were included until the second day! Read Less
Sail Date April 2019
Let’s begin with what I now regard as a “Bait & Switch” maneuver from RCCL. They sold us a “Best of Cuba” cruise with three ports in Cuba including Santiago de Cuba, Cienfuegos and an overnight in Havana. Santiago ... Read More
Let’s begin with what I now regard as a “Bait & Switch” maneuver from RCCL. They sold us a “Best of Cuba” cruise with three ports in Cuba including Santiago de Cuba, Cienfuegos and an overnight in Havana. Santiago has been closed since the middle of 2018. We booked our cruise with these three ports advertised, in November of 2018. We were not notified of the change in itinerary. We only discovered the new itinerary in March of this year during our early check-in process. Of course, Royal Caribbean covers themselves through their cruise contract that states that Itineraries are subject to change at any time. But they are still selling (to this very day) a port that they know full well is not available to their ships! I find that to be deceitful. So, after day 4 of an 8-day cruise, we reach our first Cuban port of Cienfuegos. The original itinerary had us docking at 7:00am and so we booked a private tour to Trinidad with that in mind. We docked at 8:00am and were told that tender tickets would not be handed out before 9:00am and we would not be disembarking until 10:00am. The cruise line contracts with tour companies on the island that are owned and operated by the Cuban government, so the Shore excursions get priority over everybody else. After pleading with the Crown and Anchor manager, Andy, (our Elite Captain’s club status on Celebrity transferred to Diamond status on RCCL) and meeting with the guest relations supervisor, and several other pleadings, they agreed to let us off around 8:30am. Other passengers weren’t so lucky. We met a couple who didn’t get off until 11:00am and their tour basically consisted of a ride to Trinidad where they met our guide, had lunch and returned to the ship. Total time ashore – 7 hours. Day 5 at sea. Around 4 am we heard an emergency alert over the PA system of the ship. Later that morning, we learned it was a medical emergency and that we would have to turn around and head for Grand Cayman to medivac a passenger. New ETA to Havana 3:00pm; 8 hours later than planned. Day 6 of this 8 days “Best of Cuba” cruise, we finally arrive in Havana at 4:00pm. With the same departure time set for the following day. Total time in port – 24hrs. We stood in line for one and a half hours at the gangway on deck 5 before we could disembark in Havana. We met our guide at 5:00pm, 8 hours later than planned so our whole day Havana tour turned into 4 hours. In total we were in port 32 hours out of an 8 day “Best of Cuba” cruise that was scheduled for three ports including one overnight. Now to the ship. The Empress of the Seas. We did our research and read the review. We lowered our expectations knowing that the cruise ship wasn’t the object of this cruise. The Itinerary was. We expected the staterooms to be small, perhaps not as small and cramped as they were as one cannot get in the bed without ducking under the bunk upon each side of the walls or turn around in the tiniest of showers. You can’t open the bathroom door and the closet at the same time. One blocks the other. So I’m not going to whine about size. It seems that Royal Caribbean has put no effort and no money into maintaining this vessel. The lounge chairs with their plastic straps are straight out of an old Vegas off-strip motel poolside. The entertainment and activities for three and a half sea days was disappointing. The food in the dining room and in the buffet was mediocre at best and repetitive. The menus were misleading as their dishes are misnamed and therefore underwhelming. If you’re going to call something a Vol au vent and present a flat piece of soggy pastry in sauce on a plate, be prepared to disappoint. Same with describing a rum soaked sponge cake and serving a dinner roll soaked in syrup masquerading as a Baba au rum. This was our fifteenth cruise. Our first on Royal Caribbean, and also our last. We talked with several other frequent cruisers of other cruise lines and they had the same reaction as we had. Never Again. Read Less
Sail Date April 2019
I want to start this review with the statement that my wife and I are very hard to discourage on a cruise. We have cruise 19 times on many different cruise lines and yes some of them are LOW. Embarkation & Disembarkation, we ... Read More
I want to start this review with the statement that my wife and I are very hard to discourage on a cruise. We have cruise 19 times on many different cruise lines and yes some of them are LOW. Embarkation & Disembarkation, we arrived at 11 am, but we had a check in time for 12 30. They let us move right on in and check in was smooth and easy like always. Dis, we do express all the time, so we took our luggage down to the Theater and between 7 45 & 8 30 we were off the ship. Great. First, The Ship, I want to say, Yes the ship is old and small, but for getting around the ship was nice and quick. Yes were things that need fixing, and touch up, but what old things don't. Food, we don’t really like eating in the dinning room so I can’t really talk about that (we don’t like dressing up). On this cruise we ate in the Windjammer all the time. We like the variety of foods and if it wasn’t up to our taste, we went and got something else. But it seem that everything we picked up was very good. I also want to let you know that out of all the cruises or most of them, you need to try the “Fish Fingers” with the tartar sauces. Lite and fluffy, WOW. Who ever is the baker on that ship is doing a great job. They had a Large Cake just about every night, real Ice Cream !!! You got to try !!!! Over all we enjoyed all the foods and we did not go Home hungry. Entertainment, we went to a couple of the Head Liner, first day Andy Woodhull (okay), Juggling Randy Cabral (Great), Louis Johnson Comedy (Great), Jeff Tracta, singer/Impressionist (Great) Port Shopping, Cozumel, we”be been there about a half dozen times so we did nothing there. Cienfuegos Cuba, Royal Excursion, Cienfuegos Tobacco, small port, small town, we were the only ones in port and we thought that everyone else would be doing different parts of the town. NO, there were waiting lines on every tour we stopped at ??? 4-5 buses ?? I don’t think this was really planned out well by the Tour Guides. Nice to see everything about 3 to 4 times as you drive around. As we got back we didn’t have that much time to shop. Which was okay with us. We would have like to, but. We would have gone right to Havana but we had a “Heath Emergency” and go out to Carmen’s to deliver him to the hospital. So we spent the next day traveling to Carmen’s. Havana Cuba, My wife and I did not take an excursion. We decided to just go out on the town. We had from 4 pm one day to 4 pm the next. Our main thing was to get some Rum and Cigars. Rum, I will tell you try NOT to buy from the Hotels there prices are just a little bit higher a couple of CUC. Try to buy from the local stores, seem to be lower. Cigars & some Rums, I would Highly recommend this Cigar store in this Hotel, #24, Conde De Villanueva. Store, Trends De Habanos, I will tell you that it was by far the cheapest we found after walking all around. It was one of the taxi drivers that turn us on to it. Box of Chiba, 4 Romeo’s, and a couple of bottles of Havana 3, 7, 15. If you want to try some local foods you will have the opportunity any where in OLD Havana, and you can’t go wrong any where. Casino on Ship, YES, it’s small and very tight in some places to just to get to a seat. There were just 6 Video Poker machine, all were .25. I can honestly say that it was a VERY tight week, Yes we hit a couple of things at different times but that did not pay for the week. TIGHT !!! Most of the other cruises we have gone on they were just a little looser. Lots of Penny machines. Over all review, We enjoyed the cruise for the relaxation any where we wanted to go and do nothing. We seen Cuba had some great foods in Havana for 24 CuC. Yes, I would go back for a second visit just to eat some other stuff and get more Cigars & Rum. Read Less
Sail Date April 2019
I chose this cruise to go visit Cuba and Key West with my husband. Carnival has found a way to nickel and dime you even when you pay for all such as drink package. No bartenders except in serenity that were eager to serve you. Anton was ... Read More
I chose this cruise to go visit Cuba and Key West with my husband. Carnival has found a way to nickel and dime you even when you pay for all such as drink package. No bartenders except in serenity that were eager to serve you. Anton was awesome and the only one to come back and keep us happy. All other bars you had to go to them and wait! Since they do automatic gratuity you get poor service. Food was ok....best thing was guys cheeseburgers. Tiny cups for water. Soda was flat that was part of my drink package. Not much entertainment during the day. Comedy shows were pretty good. One pool for whole ship. Definitely outdated even though it says remodeled in 2019. Would not recommend. Budget vacation/ budget ship! Very disappointed. We bought alcohol and was told by airport that cruise ship should have given us a bag for carrying it on plane-nope didn’t happen so we lost alcohol at security. Mel the cruise ship director was kind of rude. She didn’t have great things going on to engage cruisers. We could have visited Cuba on Tuesday and spent more time in Key West. Went on Monday to Cuba and all Museums are closed on Mondays...... Had to pay a $75/pp visa to go to Cuba. Our room attendant did a great job! Greeted us by first name every time we saw him! Asked me what I wanted done on a daily basis whether I needed more towels etc. he was always smiling!! Read Less
Sail Date April 2019
Do not go the dirtiest ship ever! Upon entry carpets stained in common areas as well as rooms, outside decks filthy, old ship with visible rust, Horrible food, filthy, no one speaks English or knows anything on ship, over 100 sick with ... Read More
Do not go the dirtiest ship ever! Upon entry carpets stained in common areas as well as rooms, outside decks filthy, old ship with visible rust, Horrible food, filthy, no one speaks English or knows anything on ship, over 100 sick with virus that started many cruises before and has gotten worse as time went on, decks 6/7/8 smelled of sewer water for over 3 days. They knowingly had viruses from past cruises and still did not clean nor sanitize ship! This was told to me by medical staff. The worst cruise we have ever taken. They also try to buckle and dine you to death! Cocktails run 15.00 plus!! Most upscale restaurants do not charge that much for mixed drinks. Changed port to Cozumel that was surpassed to be Sante go de Cuba. This was a Cuban cruise which was advertised this way with that port even though they have not been there for over 8 months but knowing continued to advertise as such!! DO NOT GO!! Read Less
Sail Date April 2019

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